Q&A board

Q & A Lists
Item Question & Answer
💖2-DAYS ONLY $18.8💖 [LANEIGE] BEST SKIN CARE COLLECTION / WATER BANK /SLEEPING MASK
💖2-DAYS ONLY $18.8💖 [LANEIGE] BEST SKIN CARE COLLECTION / WATER BANK /SLEEPING MASK
Item Q&A
  • Question : Inquiry for the item from libra6868Feb 25, 2021

  • Question : Inquiry for the item from FlortayFeb 24, 2021

  • Question : Inquiry for the item from MxmeixuanFeb 21, 2021

    Mau i know expiry date for multi deep clean cleanser. Thank you

    Answer : [Re] Inquiry for the item from Mxmeixuan

    hi
    the expire date is up to 2023
    pls try
    thank you

    Question : [Re] Inquiry for the item from Mxmeixuan

    Thank you

    Answer : [Re] Inquiry for the item from Mxmeixuan

    thank you

  • Question : Inquiry for the item from swan.tmlFeb 21, 2021

  • Question : Inquiry from lw_chewFeb 20, 2021

    I cannot apply the 10% coupon on my orders!

    Answer : [Re] Inquiry from lw_chew

    hi
    i'm so sorry
    pls contact to Qoo10 customer service
    thank you

+View all Notice, FAQ, Q&A >>
네오쿠션 ★Laneige★ NEO CUSHION Matte +Refill / NEO CUSHION Glow +Refill [pretty shop]
네오쿠션 ★Laneige★ NEO CUSHION Matte +Refill / NEO CUSHION Glow +Refill [pretty shop]
Item Q&A
  • Question : Inquiry for the item from CapteveFeb 25, 2021

  • Question : Inquiry for the item from SxxFeb 15, 2021

    The colour is it in order of light to dark tone? which is darkest tone?

    Answer : [Re] Inquiry for the item from Sxx

    hi
    it's 23
    pls try
    thank you

    Question : [Re] Inquiry for the item from Sxx

    Hi 23 N or 23C?

    Answer : [Re] Inquiry for the item from Sxx

    hi
    i recommend you #23N
    thank you

  • Question : Inquiry for the item from JLFeb 15, 2021

    Hi seller,
    May i know will you restock laneige neo cushion matt 13N?

    Answer : [Re] Inquiry for the item from JL

    sorry
    i don't sell anymore
    sorry

  • Question : Inquiry for the item from janelauJan 29, 2021

  • Question : Inquiry from celine2899Jan 27, 2021

    Hi I wanted to get the Neo cushion n applying the 10% coupon but it doesn’t generate. Pls advise. Thanks

    Answer : [Re] Inquiry from celine2899

    No problem. I hv gotten the discount coupon.

    Question : [Re] Inquiry from celine2899

    No problem. I hv gotten the discount coupon.

+View all Notice, FAQ, Q&A >>
★LANEIGE★White Dew Line! Skin/Emulsion/essence/original cream/tone up cream
★LANEIGE★White Dew Line! Skin/Emulsion/essence/original cream/tone up cream
Item Q&A
  • Question : Inquiry for the item from EhFeb 20, 2021

  • Question : Inquiry for the item from willieOct 21, 2020

  • Question : Inquiry for the item from tingstopsOct 08, 2020

  • Question : Inquiry for the item from LingSep 24, 2020

★The Face Shop★ Air Cotton Makeup Base SPF30PA++40ml
★The Face Shop★ Air Cotton Makeup Base SPF30PA++40ml
Item Q&A
[Innisfree] 1+1 Cleansing Foam Line! Apple /Green Tea/bija/Jeju Volcanic Pore/
[Innisfree] 1+1 Cleansing Foam Line! Apple /Green Tea/bija/Jeju Volcanic Pore/
Item Q&A
  • Question : Inquiry related return and exchange from miaoniFeb 09, 2021

  • Question : Inquiry for the item from alecliu2007Feb 13, 2021

    Hello, if I get the same item under type2 as under 타입, does it mean I get 2 for the price listed? Thanks.

    Answer : [Re] Inquiry for the item from alecliu2007

    hi
    of course
    pls try

    Question : [Re] Inquiry for the item from alecliu2007

    thank you

  • Question : Inquiry for the item from ShufenFeb 07, 2021

  • Question : Inquiry for the item from teresaFeb 01, 2021

    Hi, will you restock sea salt jelly cleanser? Thanks.

    Answer : [Re] Inquiry for the item from teresa

    hi
    i have 1pcs
    pls wait a little more
    thank you

  • Question : Inquiry for the item from i10t7n5Jan 25, 2021

+View all Notice, FAQ, Q&A >>
★MAMONDE★ Pang Pang Hair Shadow (4g)
★MAMONDE★ Pang Pang Hair Shadow (4g)
Item Q&A
  • Question : Inquiry for the item from chua_ai_lengFeb 23, 2021

    Hi, will this item be restocked and when? Thank you.

    Answer : [Re] Inquiry for the item from chua_ai_leng

    hi
    i have
    pls check
    thank you

  • Question : Inquiry for the item from shi****Nov 15, 2019

    Hi what color is “Baby Face Hair” ?

    Answer : [Re] Inquiry for the item from shi****

    hi
    it's #01
    pls try
    thank you

★IOPE★ AIR CUSHION ® + Refill /Cover / Natural
★IOPE★ AIR CUSHION ® + Refill /Cover / Natural
Item Q&A
  • Question : Inquiry for the item from YanFeb 22, 2021

    Hi, is 21c stock coming soon pls? Thank u.

    Answer : [Re] Inquiry for the item from Yan

    hi
    it will be renewal next month
    pls check
    thank oyu

  • Question : Inquiry for the item from qhldidiJan 26, 2021

    Hi seller any more stock on Cover 21C?

    Answer : [Re] Inquiry for the item from qhldidi

    sorry
    i don't have
    thank you

  • Question : Inquiry for the item from julNov 22, 2020

    Hi, when will there be 23 Beige matt longwear cushion or refill?

    Answer : [Re] Inquiry for the item from jul

    hi
    this item will be renwaled next month
    pls wait a little moret

    Question : [Re] Inquiry for the item from jul

    thank you

  • Question : Inquiry related delivery from florenceteyeesienOct 28, 2020

  • Question : Inquiry for the item from JessOct 12, 2020

+View all Notice, FAQ, Q&A >>
★The Face Shop★Face It Aura Color Control CC Cream
★The Face Shop★Face It Aura Color Control CC Cream
Item Q&A
  • Question : Inquiry for the item from jl38yikFeb 18, 2021

    Does this comes with the casing?

    Answer : [Re] Inquiry for the item from jl38yik

    hi
    of course
    pls truy

    Question : [Re] Inquiry for the item from jl38yik

    thank you

    Answer : [Re] Inquiry for the item from jl38yik

    Yours is which type? The top or bottom one?

    Question : [Re] Inquiry for the item from jl38yik

    Kindly reply. Whether its the new type of casing or the old version?

    Answer : [Re] Inquiry for the item from jl38yik

    hi
    it's a new version
    pls try

    Question : [Re] Inquiry for the item from jl38yik

    thank you

    Answer : [Re] Inquiry for the item from jl38yik

    Which number is natural beige? There isn't no.02?

    Question : [Re] Inquiry for the item from jl38yik

    of course
    pls check
    thank you

  • Question : Inquiry from red****Nov 24, 2019

    Hi, i cant seem to find FS cc cream cushion ultramoist miracle story...hv thy discontinued this product? Tq.

    Answer : [Re] Inquiry from red****

    hi
    i have this item
    pls try
    thank you

  • Question : Inquiry for the item from not****Nov 04, 2019

    The price include 1 refil?

    Answer : [Re] Inquiry for the item from not****

    sorry
    the price is only product
    thank you

  • Question : Inquiry for the item from Str****Sep 15, 2019

    Hi,
    Does this CC cream provide better coverage compare to BB creams? Suitable for everyday use?
    Have been using BB creams, never try CC cream before.
    Thanks.

    Answer : [Re] Inquiry for the item from Str****

    hi
    i'll check it
    pls wait a little more
    thank you

  • Question : Inquiry for the item from ng_****Jun 21, 2019

    Hi seller,
    What is the expiry date ? Thanks

    Answer : [Re] Inquiry for the item from ng_****

    hi
    the expire date is until 2021
    pls try
    thank you

★The Face Shop★ Smart Peeling White Jewel Peeling (120ml)
★The Face Shop★ Smart Peeling White Jewel Peeling (120ml)
Item Q&A
  • Question : Inquiry for the item from gabriellafenFeb 22, 2021

  • Question : Inquiry related delivery from agn****Apr 16, 2020

    Cart no 133792308 ordered on 28 Mar. I have yet to receive my items. Pls help me to check. Thank u.

    Answer : [Re] Inquiry related delivery from agn****



    hi
    i've already sent
    pls check
    thank you

★QOO10 LOWEST PRICE★[LANEIGE]BEST CUSHION COLLECTION ! layering cushion/pore control/whitening
★QOO10 LOWEST PRICE★[LANEIGE]BEST CUSHION COLLECTION ! layering cushion/pore control/whitening
Item Q&A
  • Question : Inquiry for the item from carrieFeb 22, 2021

    Hi seller, I want to buy bb cushion anti aging, may I know the price is including refill?

    Answer : [Re] Inquiry for the item from carrie

    hi
    of course
    pls try
    thank you

  • Question : Inquiry for the item from CHDec 12, 2020

  • Question : Inquiry for the item from yappy197Nov 11, 2020

    Is the group buy for light fir powder ending tonight?

    Answer : [Re] Inquiry for the item from yappy197

    sorry

  • Question : Inquiry for the item from chinypickOct 19, 2020

  • Question : Inquiry for the item from cswtamOct 24, 2020

    Hi seller,

    Are the BB come with SPF50? Previiusly I bought mine is with SPF50.

    Pls advise. Thank you.

    Answer : [Re] Inquiry for the item from cswtam

    hi
    i have only whitening cushion #23 and anti-aging cushion #13 and anti-aging cushion #23
    sorry

+View all Notice, FAQ, Q&A >>
★Innisfree★SUNBLOCK Collection!  Daily UV Protection / Triple / Mild / No sebum / Anti pollution
★Innisfree★SUNBLOCK Collection! Daily UV Protection / Triple / Mild / No sebum / Anti pollution
Item Q&A
  • Question : Inquiry for the item from audreythen2000Feb 21, 2021

    Dear seller,

    May I know when will Daily Mild Sunscreen be restock?

    Answer : [Re] Inquiry for the item from audreythen2000

    The item is no longer available; we do not manufacture any more this good.
    Sorry for wasting your time, but we guarantee that we will do our best to produce more fascinating goods for you. Thanks

  • Question : Inquiry for the item from Xiaopip24Jan 16, 2021

    Hi innisfree long lasting resistant for oily skin, can this block UvA and UvB rays?

    Answer : [Re] Inquiry for the item from Xiaopip24

    hi
    of course
    pls try
    thank you

  • Question : Inquiry for the item from Xiaopip24Jan 15, 2021

    May i know if all sunscreen contain zinc oxide as ingredients? Thank you

    Answer : [Re] Inquiry for the item from Xiaopip24

    hi
    i'll check it
    thank you

  • Question : Inquiry for the item from Xiaopip24Jan 14, 2021

  • Question : Inquiry for the item from dblylpDec 27, 2020

    Hi Seller

    Will you be restocking the Aqua mineral defence sunscreen?
    Thank you.

    Answer : [Re] Inquiry for the item from dblylp

    hi
    this item was renewaled to Truecare Non-nano Sunscreen
    pls try
    thank you

+View all Notice, FAQ, Q&A >>
💝QOO10 LOWEST PRICE GUARANTEE💝 [INNISFREE] MY REAL SQUEEZE MASK 10PCS
💝QOO10 LOWEST PRICE GUARANTEE💝 [INNISFREE] MY REAL SQUEEZE MASK 10PCS
Item Q&A
  • Question : Inquiry related delivery from caroline3sgFeb 15, 2021

    Dear Seller,
    My cart no. 142173300, consist of 2 packs of rose masks, only arrive one pack. Shortage of one pack (order no. 335191221). Kindly advise if you will send me the shortage of one pack.

    Answer : [Re] Inquiry related delivery from caroline3sg

    hi
    i'm so sorry
    i'll check weight
    pls wait a little more
    thank you

    Question : [Re] Inquiry related delivery from caroline3sg

    Dear seller,
    Any update from you? It has been few days already.

    Answer : [Re] Inquiry related delivery from caroline3sg

    hi
    i'm so sorry
    i've already sent
    pls wait a little more
    Thank you

    Question : [Re] Inquiry related delivery from caroline3sg

    Dear seller,
    I have received it. thank you

    Answer : [Re] Inquiry related delivery from caroline3sg

    thank you

  • Question : Inquiry for the item from hh2706Jan 24, 2021

  • Question : Inquiry for the item from hltan1974Jan 20, 2021

    Hi seller

    If Buy 1 set, will get 1 mask free.
    If buy 2 sets, will get 2 masks free?

    Just to confirm b4 i order.

    Thanks

    Answer : [Re] Inquiry for the item from hltan1974

    hi
    sorry
    we send only 1 free
    thank you

  • Question : Inquiry for the item from ivyyik16Dec 23, 2020

    What is the expiry date for real squeeze mask? Thanks

    Answer : [Re] Inquiry for the item from ivyyik16

    hi
    the expire date is up to 2022
    pls try
    thank you

    Question : [Re] Inquiry for the item from ivyyik16

    Thanks. Already ordered.

    Answer : [Re] Inquiry for the item from ivyyik16

    thank you

  • Question : Inquiry for the item from siewmei7557Dec 24, 2020

    Hi, may i know when is the expiry date?

    Answer : [Re] Inquiry for the item from siewmei7557

    hi
    the expire date is up to 2022~2023
    pls try
    thank you

+View all Notice, FAQ, Q&A >>
★SKINFOOD★ NEW! Gold Caviar EX Toner/Emulsion/Serum/Eye Serum/Cream
★SKINFOOD★ NEW! Gold Caviar EX Toner/Emulsion/Serum/Eye Serum/Cream
Item Q&A
  • Question : Inquiry for the item from Elizlam739Jan 25, 2021

    You still have stock for Toner ?

    Answer : [Re] Inquiry for the item from Elizlam739

    yes, i have

    Question : [Re] Inquiry for the item from Elizlam739

    pls try
    thank yoi

    Answer : [Re] Inquiry for the item from Elizlam739

    Alr ordered when can ship out

    Question : [Re] Inquiry for the item from Elizlam739

    hi
    i'm checking now restock
    pls wait a little more
    thank you

  • Question : Inquiry for the item from bjmlimDec 28, 2020

    Hi, what is the expiry date for your SkinFood Gold Caviar EX Toner? Size is 160ml or 145ml? Please advise, thank you.

    Answer : [Re] Inquiry for the item from bjmlim

    HI

    Question : [Re] Inquiry for the item from bjmlim

    i'll update it
    pls wait a little more
    Thank you

    Answer : [Re] Inquiry for the item from bjmlim

    Hi, I just ordered to other sellers, thank you.

    Question : [Re] Inquiry for the item from bjmlim

    thank you

  • Question : Inquiry for the item from bjmlimDec 28, 2020

  • Question : Inquiry from fate7801Oct 09, 2020

    Hi Seller,

    Do u sell the skinfood raspberry eye cream? If not, are you able to help to buy and send send over?

    Answer : [Re] Inquiry from fate7801

    hi

    Question : [Re] Inquiry from fate7801

    I recommend you gold cavier eye
    pls try

    Answer : [Re] Inquiry from fate7801

    thank you

  • Question : Inquiry for the item from mis****May 14, 2020

+View all Notice, FAQ, Q&A >>
🌟NEW BLACK TEA LINE ADDED🌟 [INNISFREE] BEST SKIN CARE COLLECTION / Green Tea / Orchid / Volcani
🌟NEW BLACK TEA LINE ADDED🌟 [INNISFREE] BEST SKIN CARE COLLECTION / Green Tea / Orchid / Volcani
Item Q&A
  • Question : Inquiry for the item from yyennyybFeb 16, 2021

  • Question : Inquiry for the item from sashayukikomeFeb 10, 2021

  • Question : Inquiry for the item from sunshine rainbow22Feb 01, 2021

    Hi,

    Can check when will send out the item as it still show shipping requested?

    Thks

    Answer : [Re] Inquiry for the item from sunshine rainbow22

    hi
    i've already sent your item
    pls wait a little more
    thank you

  • Question : Inquiry for the item from ssJan 29, 2021

    Hi, do you have whitening pore series serum? Thanks.

    Answer : [Re] Inquiry for the item from ss

    hi
    i have
    pls check from other page
    thank you

  • Question : Inquiry for the item from tiqg13Dec 23, 2020

+View all Notice, FAQ, Q&A >>
★TonyMoly★ 더 촉촉 그린티 워터 스킨
★TonyMoly★ 더 촉촉 그린티 워터 스킨
Item Q&A
  • Question : Inquiry for the item from xinweichong23Feb 13, 2021

★The Face Shop★[foam] Rice Water Bright Cleansing Foam(150ml)
★The Face Shop★[foam] Rice Water Bright Cleansing Foam(150ml)
Item Q&A
  • Question : Inquiry for the item from yvonne1510Feb 11, 2021

    May I know the expire date ?

    Answer : [Re] Inquiry for the item from yvonne1510

    hi
    the expire date is up to 2023
    pls try
    thank you

  • Question : Inquiry for the item from 233****Jun 29, 2020

    Where is the place of manufacturer?

    Answer : [Re] Inquiry for the item from 233****

    hi
    It is written under the case
    pls check
    thank you

★Innisfree★NEW! My foundation All Day Longwear (30ml)
★Innisfree★NEW! My foundation All Day Longwear (30ml)
Item Q&A
  • Question : Inquiry for the item from chyichyihewFeb 06, 2021

    For N21, is it 2.3 or 2.5?

    Answer : [Re] Inquiry for the item from chyichyihew

    hi
    What color are you currently using?
    pls advise
    thank you

  • Question : Inquiry for the item from cha****Apr 23, 2020

  • Question : Inquiry for the item from kar****Apr 15, 2020

    Hi I would like to get my foundation 2.2 N22. How to select the option 2.2? I can only see N22. Thanks.

    Answer : [Re] Inquiry for the item from kar****

    hi
    this item was renewaled
    pls check from the option
    pls advise
    thank you

  • Question : Inquiry for the item from koh****Mar 18, 2020

  • Question : Inquiry for the item from Chr****Nov 21, 2019

    Dear Seller,

    I'm using Innisfree mineral ultrafine No 23 compact, may i know what color should i should for my foundation ? Is this foundation a oil free ?

    Regards,
    Chris

    Answer : [Re] Inquiry for the item from Chr****

    hi
    i recommend you 2. 4 n23
    pls try
    thank you

+View all Notice, FAQ, Q&A >>
★SKINFOOD★ Cleansing!  Rice Brightening Cleansing Foam/ Scrub Foam/ Egg White Foam/ Black Sugar Scru
★SKINFOOD★ Cleansing! Rice Brightening Cleansing Foam/ Scrub Foam/ Egg White Foam/ Black Sugar Scru
Item Q&A
  • Question : Inquiry for the item from leewantien94Feb 06, 2021

  • Question : Inquiry for the item from concrebbJul 27, 2020

    Hi, can i ask how many stocks do you have for Egg White Perfect Pore Cleansing Foam?

    Answer : [Re] Inquiry for the item from concrebb

    hi
    i have little
    tell me the quantity you want
    thank you

    Question : [Re] Inquiry for the item from concrebb

    do you have 10?

    Answer : [Re] Inquiry for the item from concrebb

    hi
    yes
    pls try
    thank you

    Question : [Re] Inquiry for the item from concrebb

    thank you

    Answer : [Re] Inquiry for the item from concrebb

    thank you

  • Question : Inquiry for the item from Bee_caveJul 25, 2020

  • Question : Inquiry for the item from lee****Jul 13, 2020

  • Question : Inquiry related return and exchange from way****Jun 10, 2020

    Hi I bought the skinfood rice cleansing foam but you have sent me the Face Shop rice foam instead. can you Re-send me the correct item???

    Answer : [Re] Inquiry related return and exchange from way****

    hi
    im really sorry
    please if you wouldnt mind can you please send back to me the wrong item
    i will shoulder the shipping fee
    after i recieve it im gonna send the correct item
    im really sorry for the trouble
    thanks
    please advise

    Question : [Re] Inquiry related return and exchange from way****

    These are the 2 face shop rice mask I receive. I want to receive the correct black sugar rice foam. How will you refund me the shipping fee?

    Please advise address to send back to.

    Answer : [Re] Inquiry related return and exchange from way****

    hi
    i'm so sorry
    delivery compnay will pick up your wrong item
    Please let me know what day is available
    thank you

    Question : [Re] Inquiry related return and exchange from way****

    Any day is ok. PleAse let me know which delivery company and which day they are coming. Thanks

    Answer : [Re] Inquiry related return and exchange from way****

    Hi did you arrange for delivery company to collect the items? If yes can you let the Qxpress know what item to collect because I will not know who or what to return if there is no description.

    I have many other deliveries coming as well so I need to know which company is collecting before I can pass the item to them.

    Question : [Re] Inquiry related return and exchange from way****

    hi
    i'm really sorry
    did they pick up yesterday?
    pls advise
    thank you

    Answer : [Re] Inquiry related return and exchange from way****

    Hi they came again to night without notice. I have passed to them in this plastic bag

    Question : [Re] Inquiry related return and exchange from way****

    Hope they will return the item to you soon then you can send the correct item to me soon. Thanks

    Answer : [Re] Inquiry related return and exchange from way****

    hi
    thank you so much
    i'll resend your correct item
    pls wait a little more
    thank you

    Question : [Re] Inquiry related return and exchange from way****

    Hihi, may i know when I will receive the correct items? Thank you.

    Answer : [Re] Inquiry related return and exchange from way****

    hi
    i've already sent
    your tracking no. is SG3126353
    pls check
    thank you

    Question : [Re] Inquiry related return and exchange from way****

    Hi I just received message from our Singapore delivery centre that I need to pay shipping to receive my items. See attached photos.

    Answer : [Re] Inquiry related return and exchange from way****

    See picture

    Question : [Re] Inquiry related return and exchange from way****

    hi
    i'm so sorry
    did you receive the item?
    pls advise
    thank you

    Answer : [Re] Inquiry related return and exchange from way****

    hih i received all the items already. thanks alot for your help.

    Question : [Re] Inquiry related return and exchange from way****

    thank you so much

+View all Notice, FAQ, Q&A >>
★ETUDE HOUSE ★ Wonder Pore Freshner(250ml/500ml)
★ETUDE HOUSE ★ Wonder Pore Freshner(250ml/500ml)
Item Q&A
  • Question : Inquiry for the item from KlmFeb 05, 2021

    Hi, When will you restock 500ml pore freshner?

    Answer : [Re] Inquiry for the item from Klm

    hi

    Question : [Re] Inquiry for the item from Klm

    i have new version
    i'll update it
    pls wait a little more
    thank you

  • Question : Inquiry for the item from KlmFeb 05, 2021

    Hi, When will you restock 500ml pore freshner?

    Answer : [Re] Inquiry for the item from Klm

    hi
    i'll update it
    pls wait a little more
    thank you

  • Question : Inquiry for the item from c.qiannOct 15, 2020

    Hasn’t the product change to a newer packaging? When is the expiry of your toner?

    Answer : [Re] Inquiry for the item from c.qiann

    hi
    Still in stock
    Until 2022
    thank you

  • Question : Inquiry related return and exchange from l_laichingAug 21, 2020

    Hi seller, i order toner end up receive cleanser

    Answer : [Re] Inquiry related return and exchange from l_laiching

    hi
    im really sorry
    please if you wouldnt mind can you please send back to me the wrong item
    i will shoulder the shipping fee
    after i recieve it im gonna send the correct item
    im really sorry for the trouble
    thanks
    please advise

    Question : [Re] Inquiry related return and exchange from l_laiching

    May i hv your address

    Answer : [Re] Inquiry related return and exchange from l_laiching

    hi
    i'm sorry
    pls send me the wrong item through non-registered mail
    pretty shop
    Saeshin Complex Store 510, 66, Gonghang-daero 41-gil,
    Gangseo-gu, Seoul, South Korea
    Postal Code 07619
    010-5355-2656
    thank you

  • Question : Inquiry for the item from red****Dec 28, 2018

    hi wats expiry date for freshner 250ml? tq

    Answer : [Re] Inquiry for the item from red****



    hi
    the manufacturing date is just within last 6 months
    pls try
    thank you

★IOPE★ SUPER VITAL CREAM (50ml)
★IOPE★ SUPER VITAL CREAM (50ml)
Item Q&A
  • Question : Inquiry for the item from JPFeb 01, 2021

    Hi

    What is the expiry date

    Answer : [Re] Inquiry for the item from JP

    hi
    the expire date is up to 2023
    pls try
    thank you

★ETUDE HOUSE★ Double Lasting(SPF42/PA++) /Serum Foundation (SPF25/PA++)/Double Lasting Cushion Glow
★ETUDE HOUSE★ Double Lasting(SPF42/PA++) /Serum Foundation (SPF25/PA++)/Double Lasting Cushion Glow
Item Q&A
  • Question : Inquiry for the item from wenx90Dec 07, 2020

    Hi, for the new double lasting foundation, is the shade for Honey Sand the same as the old version? Realised that the old honey sand code (Y05) is different from the new version.

    Answer : [Re] Inquiry for the item from wenx90

    hi
    i'll check it
    pls wait a little more

    Question : [Re] Inquiry for the item from wenx90

    thank you

    Answer : [Re] Inquiry for the item from wenx90

    any updates to my question?

  • Question : Inquiry for the item from che****May 05, 2020

    Do you have the latest double lasting foundation cover spf50??

    Answer : [Re] Inquiry for the item from che****

    hi
    of course
    pls try
    thank you

  • Question : Inquiry for the item from 212****Apr 01, 2020

    Hi,

    could you advice when is the expiry date (Year / Month) for N07 double lasting serum foundation please?
    Thank you.

    Answer : [Re] Inquiry for the item from 212****

    hi
    i'll check it
    pls wait a little more
    thank you

  • Question : Inquiry for the item from syl****Dec 11, 2019

    Hi, is it suitable for oily T-zone, sensitive skin?

    Answer : [Re] Inquiry for the item from syl****

    hi
    i recommend you double lasting foundation not serum
    thank you

    Question : [Re] Inquiry for the item from syl****

    Thank you.

    Answer : [Re] Inquiry for the item from syl****

    thank you

  • Question : Inquiry for the item from ang****Nov 06, 2019

    Hi, do we still need to apply powder after applying this double lasting foundation? If need to, what is the powder to buy? Tks

    Answer : [Re] Inquiry for the item from ang****

    hi
    i'll check it
    pls wait a little more
    thank you

+View all Notice, FAQ, Q&A >>
★Innisfree★ Green Tea Cleansing!! Cleansing Foam/Cleansing Water/Cleansing Oil/Cleansing Bar
★Innisfree★ Green Tea Cleansing!! Cleansing Foam/Cleansing Water/Cleansing Oil/Cleansing Bar
Item Q&A
  • Question : Inquiry for the item from evonnelooiJan 27, 2021

  • Question : Inquiry for the item from eli****Nov 30, 2019

  • Question : Inquiry for the item from evo****May 25, 2019

    Hi,
    Option doesn't have balance, moisture or fresh cleansing oil to choose, so which one is selling now?

    Answer : [Re] Inquiry for the item from evo****

    hi
    moisture and fresh were already face out
    i have only balancing and seed
    sorry

  • Question : Inquiry for the item from 260****May 21, 2019

    Hi is the green tea balancing oil got stock, I want order, but the list only have cleaning oil for me to choose. Please advise

    Answer : [Re] Inquiry for the item from 260****

    sorry
    this item was renewaled to green tea cleansing oil
    pls try
    thank you

    Question : [Re] Inquiry for the item from 260****

    Hi, noted, thanks

    Answer : [Re] Inquiry for the item from 260****

    thank you

  • Question : Inquiry for the item from myh****May 15, 2019

    Hi there, may I know which type of Green Tea cleansing oil you have? Balancing or hydrating? And also do you have any stock now for Green Tea mint shampoo and conditioner?

    Answer : [Re] Inquiry for the item from myh****

    hi
    i'll check it
    pls wait a little more
    thnka you

★Laneige★ NEW!Silk Intense Lipstick(3.5g) [pretty shop]
★Laneige★ NEW!Silk Intense Lipstick(3.5g) [pretty shop]
Item Q&A
  • Question : Inquiry for the item from CherhjJan 25, 2021

    What’s the expiry date? Thanks

    Answer : [Re] Inquiry for the item from Cherhj

    hi
    the expire date is up to 2023
    pls try
    thank you

    Question : [Re] Inquiry for the item from Cherhj

    Thanks

  • Question : Inquiry from 234****Jan 08, 2020

  • Question : Inquiry for the item from daw****Dec 21, 2019

    Laneige Intense lipstick number 483 and 145 do you have stock

    Answer : [Re] Inquiry for the item from daw****

    hi
    i'll check it
    pls wait a little more
    thank you

  • Question : Inquiry for the item from jac****Dec 11, 2019

  • Question : Inquiry for the item from kyo****Oct 20, 2019

★Innisfree★ No Sebum Mineral Powder/Mineral Pact/Blur Powder/Blur Pact
★Innisfree★ No Sebum Mineral Powder/Mineral Pact/Blur Powder/Blur Pact
Item Q&A
  • Question : Inquiry for the item from tynsaguoJan 25, 2021

    Hi seller, may I know expiry date of Blur Primer? Thank u

    Answer : [Re] Inquiry for the item from tynsaguo

    hi
    i'll check it
    pls wait a little more
    thank youi

  • Question : Inquiry related delivery from jellyDec 06, 2020

  • Question : Inquiry for the item from kattmyNov 11, 2020

    Hu, are the sebum loose powder authentic? Thanks

    Answer : [Re] Inquiry for the item from kattmy

    hi
    of course
    we sell 100% authentic product
    pls try
    thank you

  • Question : Inquiry related delivery from Autumnair88Nov 02, 2020

  • Question : Inquiry for the item from chw****Jun 10, 2020

+View all Notice, FAQ, Q&A >>
★The Face Shop★ Concealer Dual Veil (4.3g + 3.8g)
★The Face Shop★ Concealer Dual Veil (4.3g + 3.8g)
Item Q&A
  • Question : Inquiry for the item from immashawolJan 20, 2021

    Hi seller,

    May I know this V107 concealer is it in stock? Thank you!

    Answer : [Re] Inquiry for the item from immashawol

    Hi seller?

    Question : [Re] Inquiry for the item from immashawol

    hi
    yes, pls wait a litte more
    thank you

★The Face Shop★NEW! Tone Up Loose Powder(10g)/ Bare Skin Mineral Cover Powder
★The Face Shop★NEW! Tone Up Loose Powder(10g)/ Bare Skin Mineral Cover Powder
Item Q&A
  • Question : Inquiry for the item from Sharon_goonJan 19, 2021

    Hi is this powder suitable for dry skin? What’s the expiry for V201? Thanks

    Answer : [Re] Inquiry for the item from Sharon_goon

    hi
    of course
    the expire date is up to 2023
    pls try
    thank you

  • Question : Inquiry for the item from triciachang58Dec 31, 2020

    Hi, if I use V203 for ink lasting cushion. Does it mean that I should also use V203 for the tone up loose powder?

    Between V203 and V201, which is lighter?
    Thanks

    Answer : [Re] Inquiry for the item from triciachang58

    hi
    the lighter is 201
    it's same
    thank you

  • Question : Inquiry for the item from can****Jan 16, 2020

    Hi seller, what is the expiry date for v203 or the manufacturing date? Thanks

    Answer : [Re] Inquiry for the item from can****

    hi
    the expire date is up to 2022
    pls try
    thank you

  • Question : Inquiry for the item from cla****Dec 15, 2019

    Hi just want to make sure the powder has no glitters in it. Bought another brand and found glitters. Wasted money.

    Answer : [Re] Inquiry for the item from cla****

    yes
    pls try
    thank you

  • Question : Inquiry for the item from tin****Sep 30, 2019

    Hi, will there be stock for Bare mineral loose powder?

    Answer : [Re] Inquiry for the item from tin****

    The item is no longer available; we do not manufacture any more this good.
    Sorry for wasting your time, but we guarantee that we will do our best to produce more fascinating goods for you. Thanks

    Question : [Re] Inquiry for the item from tin****

    the color N203 is it same tone as V203

    Answer : [Re] Inquiry for the item from tin****

    hi
    of course
    pls try
    thank you

+View all Notice, FAQ, Q&A >>
★The Face Shop★[5pairs] Raspberry Line Lift Collagen Eye Patch
★The Face Shop★[5pairs] Raspberry Line Lift Collagen Eye Patch
Item Q&A
  • Question : Inquiry for the item from SmJan 18, 2021

  • Question : Inquiry for the item from adelinelimcyDec 15, 2020

    Hi. 5 pairs means 5 packets?

    Answer : [Re] Inquiry for the item from adelinelimcy

    Hi!
    1patch is made of 1 pair.
    So, 10patch is 20 pairs.
    Thank you.

  • Question : Inquiry for the item from sherilyn_888Nov 07, 2020

  • Question : Inquiry for the item from elainenhzOct 29, 2020

    I paid $209 for 19 quantities, but I only received 38 packets. I have been buying from you for many years and previously when I last checked the goods about 1 year ago, you delivered 5 pairs for every $11 i paid. I havent been checking for the past year because i trusted you. And sadly when i checked this delivery a few days ago, there were only 38 packets, meaning only 19 of the 2 packets attached together, and I recounted 4 times.

    Answer : [Re] Inquiry for the item from elainenhz

    hi
    I'm so sorry
    may i send 57packets?
    pls advise
    thank you

    Question : [Re] Inquiry for the item from elainenhz

    Yes please do, and i will rewrite my review on you

    Answer : [Re] Inquiry for the item from elainenhz

    hi
    thank you for your reply
    i'll resend your missing items tomorrow
    pls wait a little more
    thank you

  • Question : Inquiry for the item from elainenhzOct 29, 2020

    Cause you advertised it as 5 pairs, but 1 ordered 19 quantities x $11 and only received 38 individual packets of 1 pair inside each. Does not seem correct from what you advertised.

    Answer : [Re] Inquiry for the item from elainenhz

    hi
    i'm so sorry
    pls send to me pic
    i'll check it
    thank you

+View all Notice, FAQ, Q&A >>
★Skinfood★Premium Peach Cotton Line (Toner/Emulsion/Cotton Juicy Cream/Cotton Fuzzy Cream)
★Skinfood★Premium Peach Cotton Line (Toner/Emulsion/Cotton Juicy Cream/Cotton Fuzzy Cream)
Item Q&A
  • Question : Inquiry related delivery from pawzszJan 18, 2021

    Hi seller, my order number is 333585913. I have sent you a message but no response. I did not received the Skinfood Peach Cotton Fuzzy Cream, could you please check and send the missing item to me as soon as possible? Thank u.

    Answer : [Re] Inquiry related delivery from pawzsz

    Dear customer.
    The item you have ordered is unfortunately currently out of stock. We have proceeded to cancel and refund your order accordingly.
    We seek your kind understanding on this matter and are extremely sorry if there is any inconvenience caused.
    We hope you provide a more cohesive product offering in the near future.
    Have a nice day.

  • Question : Inquiry for the item from sus****May 29, 2020

    Can please advise when the toner n serum is available.

    Answer : [Re] Inquiry for the item from sus****

    hi
    i'm so sorry
    this item was renewaled to new item
    i'll update soon
    pls wait a little more
    thank you

    Question : [Re] Inquiry for the item from sus****

    Noted with thanks.

    Answer : [Re] Inquiry for the item from sus****

    thank you

  • Question : Inquiry for the item from wan****Oct 29, 2019

    Still got stock?

    Answer : [Re] Inquiry for the item from wan****



    hi
    the packaging was chagned
    i have a new item
    pls try
    thank you