Q&A board

Q & A Lists
Item Question & Answer
★ETUDE HOUSE★ Double Lasting(SPF42/PA++) /Serum Foundation (SPF25/PA++)
★ETUDE HOUSE★ Double Lasting(SPF42/PA++) /Serum Foundation (SPF25/PA++)
Item Q&A
  • Question : Inquiry for the item from syl****Dec 11, 2019

  • Question : Inquiry for the item from ang****Nov 06, 2019

    Hi, do we still need to apply powder after applying this double lasting foundation? If need to, what is the powder to buy? Tks

    Answer : [Re] Inquiry for the item from ang****

    hi
    i'll check it
    pls wait a little more
    thank you

  • Question : Inquiry for the item from lil****Sep 25, 2019

    Please advise the manufacturing and expiry date code to double lasting foundation (No4 Neutral Beige). Thanks.

    Answer : [Re] Inquiry for the item from lil****

    Also, just to confirm that it is the new version with SPF 42+.

    Question : [Re] Inquiry for the item from lil****

    Hi. Pleaee advise my earlier messages as soon as possible.

    Answer : [Re] Inquiry for the item from lil****

    hi
    it was made within 6month
    you can use it until 2021
    it's SPF42/PA++
    pls try
    thank you

    Question : [Re] Inquiry for the item from lil****

    Thanks I already placed order before you reply. My order number is 305283035

    Answer : [Re] Inquiry for the item from lil****

    hi
    thank you
    pls wait a little more
    thank you

  • Question : Inquiry for the item from sno****Jun 29, 2019

  • Question : Inquiry for the item from 245****May 19, 2019

+View all Notice, FAQ, Q&A >>
▶2019 NEW ADDED!◀ ★INNISFREE★ Best Skin Care Collection / Green Tea / Orchid / Volcanic/Ginger H
▶2019 NEW ADDED!◀ ★INNISFREE★ Best Skin Care Collection / Green Tea / Orchid / Volcanic/Ginger H
Item Q&A
  • Question : Inquiry for the item from mag****Dec 11, 2019

  • Question : Inquiry for the item from dor****Nov 25, 2019

    Hi seller. What's the diff of the deep seed cream and balancing skin. Both also for moisture?

    Answer : [Re] Inquiry for the item from dor****

    hi
    i'll check it
    thank you

    Question : [Re] Inquiry for the item from dor****

    Okay thank you seller

    Answer : [Re] Inquiry for the item from dor****

    thank you

    Question : [Re] Inquiry for the item from dor****

    Hi have you check?

    Answer : [Re] Inquiry for the item from dor****

    hi
    1. Green Tea Balancing Skin
    Moisture moisture skin that absorbs the fresh moisture of Beauty Green Tea quickly to balance skin oil and moisture
    Moist care green tea balancing skin that moisturizes with fresh moisture
    2. Green Tea Seed Deep Cream
    Beauty Green Tea Hydrating Moisturizing Moisturizing Moisturizing Cream to help you stay hydrated for a long time
    Deep cream that lasts moisture on dry and tight skin

    pls check
    thank you

    Question : [Re] Inquiry for the item from dor****

    Hi seller thank you!!!

    Answer : [Re] Inquiry for the item from dor****

    thank you

  • Question : Inquiry for the item from kho****Dec 01, 2019

  • Question : Inquiry for the item from eli****Nov 23, 2019

  • Question : Inquiry related return and exchange from 238****Nov 16, 2019

+View all Notice, FAQ, Q&A >>
★Laneige★ NEW!Silk Intense Lipstick(3.5g) [pretty shop]
★Laneige★ NEW!Silk Intense Lipstick(3.5g) [pretty shop]
Item Q&A
★MISSHA★ 글로우 2 커버 글로우 쿠션
★MISSHA★ 글로우 2 커버 글로우 쿠션
Item Q&A
★Innisfree★ Skinny Microcara Zero/Skinny Microcara/ Longlongcara/Volumecara/Fixercara/Super Lon
★Innisfree★ Skinny Microcara Zero/Skinny Microcara/ Longlongcara/Volumecara/Fixercara/Super Lon
Item Q&A
  • Question : Inquiry related return and exchange from cla****Dec 06, 2019

    Hi,

    I have created my return for refund request but till now you have not approved. I have no choice but to cancel it as I need your approval on the refund. I have also private message you several times but no response. I have received a wrong item.
    What I received was an eyeliner but my order was for a mascara.

    Please send me your return address and also approve Ng refund request ASAP.

    Thanks
    Clare

    Answer : [Re] Inquiry related return and exchange from cla****

    hi
    im really sorry
    please if you wouldnt mind can you please send back to me the wrong item
    i will shoulder the shipping fee
    after i recieve it im gonna send the correct item
    im really sorry for the trouble
    thanks
    please advise

    Question : [Re] Inquiry related return and exchange from cla****

    Hi,

    It’s more convenient for me to arrange Q100 collection collection service.

    Please approve the return claim I have just submitted ASAP so that I can print the return label. Collection is scheduled for 11 Dec.

    Thanks

    Answer : [Re] Inquiry related return and exchange from cla****

    hi
    i accept
    pls prepare
    Qoo10 site log-in > My Qoo10 > Shopping list > click "print return label"
    thank you

    Question : [Re] Inquiry related return and exchange from cla****

    Hi,

    Pls refer attachment that the option to print return label is not found on my return request even though you have approved can you please check again. Thanks

    Answer : [Re] Inquiry related return and exchange from cla****

    hi
    in this case, pls contact to Qoo10 customer service
    thank you

  • Question : Inquiry from jes****Apr 27, 2018

  • Question : Inquiry for the item from jea****Dec 02, 2017

    Heard expiry 7/2018. Can you send one with longer expiry cos I still ve some mascara that I m using now. Tks

    Answer : [Re] Inquiry for the item from jea****

    hi
    i'm so sorry
    pls send the pic
    i'll check it
    thank you

    Question : [Re] Inquiry for the item from jea****

    Have not order. But would like to find out the expiry date. Tks

    Answer : [Re] Inquiry for the item from jea****

    hi
    i'll check it
    pls wait a little more
    thank you

  • Question : Inquiry for the item from ajk****Jun 30, 2017

  • Question : Inquiry for the item from Y2k****May 04, 2017

    May I know the expiry date for water proof skinny?
    Please state the expiry month and year clearly.

    Answer : [Re] Inquiry for the item from Y2k****

    hi
    i'm so sorry
    i'll check it
    pls wait a little more
    thank you

+View all Notice, FAQ, Q&A >>
★ETUDE HOUSE★[blur] 2019 NEW! Beauty Shot Face Blur SPF28/PA++ 35g
★ETUDE HOUSE★[blur] 2019 NEW! Beauty Shot Face Blur SPF28/PA++ 35g
Item Q&A
  • Question : Inquiry for the item from cin****Dec 10, 2019

    What are the difference between the 3 items?

    Answer : [Re] Inquiry for the item from cin****

    hi
    i'll update soon
    pls wait a little more
    thank you

  • Question : Inquiry for the item from yok****Feb 17, 2019

    Hi,

    When is the expiry?

    Thanks

    Answer : [Re] Inquiry for the item from yok****

    hi
    it was made within 6month
    pls try
    thank you

  • Question : Inquiry for the item from jan****Dec 01, 2018

    Hi. Do u apply this first then cushion or cushion first?

    Answer : [Re] Inquiry for the item from jan****

    hi
    pls use first this item
    thank you

  • Question : Inquiry for the item from nor****Nov 10, 2018

    Hi, seller. Please read your private inbox message I sent to you last Thursday, 8/11/2018 Your sent to me the wrong item. I order Beauty Shot Face Blur but you sent to me Nymph Aura Volumer. I'm really disappointed with your service.

    Answer : [Re] Inquiry for the item from nor****

    hi
    im really sorry
    please if you wouldnt mind can you please send back to me the wrong item
    i will shoulder the shipping fee
    after i recieve it im gonna send the correct item
    im really sorry for the trouble
    thanks
    please advise

  • Question : Cherry Blosoms Face Liquid BlurOct 04, 2018

    Hi,
    Do you sell Cherry Blosoms Face Liquid Blur (single bottle)?

    Answer : [Re] Cherry Blosoms Face Liquid Blur

    hi
    yes
    i'll update it
    pls wait a little more
    thank you

+View all Notice, FAQ, Q&A >>
★ETUDE HOUSE ★ 0.2mm Therapy Air Mask/  t.a.p.a/ Moistfull Collagen Mask Sheet/ Sheet Mask
★ETUDE HOUSE ★ 0.2mm Therapy Air Mask/ t.a.p.a/ Moistfull Collagen Mask Sheet/ Sheet Mask
Item Q&A
  • Question : Inquiry for the item from che****Dec 09, 2019

    There are so many types of mask. Which mask provide best whitening and moisture effect? I need to buy 2 types.

    Answer : [Re] Inquiry for the item from che****

    hi
    i recommend you
    Pearl, strawberry, cherryblossom and lemons are recommended for whitening
    Snail, Collagen, Hyaluronic Acid and Ceramide are recommended for moisturizing.
    pls choic
    thank you

    Question : [Re] Inquiry for the item from che****

    Thanks. I tried the pearl but does not hv good whitening effect. Pls recommend which has most whitening function?
    I like collagen very good moisture effect.
    Do u have assorted mask of 10?

  • Question : Inquiry related delivery from 234****Oct 23, 2019

    I ordered green tea masks (Order No. 306885912) and TAPA AHA masks (Order No. 306885913), but when the package arrived, only the green tea masks were inside. The TAPA AHA masks were missing. Please send them over or refund me the money for the TAPA AHA masks. Thank you.

    Answer : [Re] Inquiry related delivery from 234****

    Dear customer.
    The item you have ordered is unfortunately currently out of stock. We have proceeded to cancel and refund your order accordingly.
    We seek your kind understanding on this matter and are extremely sorry if there is any inconvenience caused.
    We hope you provide a more cohesive product offering in the near future.
    Have a nice day.

  • Question : Inquiry related delivery from ade****Apr 03, 2019

    Hi seller,

    May I know when cart no. 126032068 will be send?

    Thank you

    Answer : [Re] Inquiry related delivery from ade****

    hi
    i'm so sorry
    i sent your items yesterdasy
    your tracking no. is SGP144508081
    pls check
    thank you

  • Question : Inquiry for the item from st4****Mar 01, 2019

    Hi , may I ask why there is 2 shipping fee incurred when I order Etude house face mask and Etude House Lash Perm Curl Mascara? Not one shipping fee? Kindly advise ASAP. Thank you.

    Answer : [Re] Inquiry for the item from st4****

    sorry
    this shipping charge is different per item
    sorry

  • Question : Inquiry for the item from n1k****Feb 24, 2019

+View all Notice, FAQ, Q&A >>
★Innisfree★[TRIO] Forest for Men Moisture Skin Care Trio Set
★Innisfree★[TRIO] Forest for Men Moisture Skin Care Trio Set
Item Q&A
  • Question : Inquiry related delivery from jam****Dec 10, 2019

  • Question : Inquiry for the item from sky****Jan 31, 2018

    Hello, can I use this as a moisturiser ? what’s the difference between all-in-one & lotion of the same series?

    Answer : [Re] Inquiry for the item from sky****

    hi
    pls use
    thank you

▶NEW ITEM ADDED◀★LANEIGE★ BEST SKINCARE COLLECTION / Skin Emulsion Water Bank Water Sleeping
▶NEW ITEM ADDED◀★LANEIGE★ BEST SKINCARE COLLECTION / Skin Emulsion Water Bank Water Sleeping
Item Q&A
  • Question : Inquiry related return and exchange from cla****Dec 04, 2019

    Hi,
    You took too long to reply my query.
    Now price has increased.
    Too troublesome to send back.
    Pls advise how to resolve the difference.

    Order no. 309468350
    Hi,
    For order no. 309468351 or cart no. 130578834, I have ordered Renew Perfect Emulsion but received White Dew Emulsion. Pls check.
    I have taken pics in my earlier review. Pls refer.
    There is a price difference between the 2 items.
    Nov 23, 2019

    Answer : [Re] Inquiry related return and exchange from cla****

    hi
    may i refund $6?
    pls advise
    thank you

    Question : [Re] Inquiry related return and exchange from cla****

    Yes, pls do.
    Refund is direct to credit card?

    Answer : [Re] Inquiry related return and exchange from cla****

    hi
    i can't refund to credit card
    i'll refund your Qaccount
    pls advise
    thank you

  • Question : Inquiry for the item from lym****Nov 24, 2019

  • Question : Inquiry for the item from yap****Nov 11, 2019

    Hi seller
    Is the product authentic from Korea?

    Answer : [Re] Inquiry for the item from yap****

    hi
    of course
    pls try
    thank you

    Question : [Re] Inquiry for the item from yap****

    Yap will try it

    Answer : [Re] Inquiry for the item from yap****

    thank you

    Question : [Re] Inquiry for the item from yap****

    Hi seller
    When your water sleeping mask restock??

    Answer : [Re] Inquiry for the item from yap****

    hi
    i'll check it
    pls wait a little more
    thank you

    Question : [Re] Inquiry for the item from yap****

    Let me know once you restock the water sleeping mask

    Answer : [Re] Inquiry for the item from yap****

    hi
    i'll check it
    pls wait a little more
    thank you

  • Question : Inquiry for the item from vc_****Nov 29, 2019

    Pls reply my query. I ordered the blue cleanser but the one I received doesn’t seem to be the latest as it doesn’t have petal design on the tube.

    Answer : [Re] Inquiry for the item from vc_****

    hi
    don't worry
    it's same
    pls trry
    thank you

    Question : [Re] Inquiry for the item from vc_****

    Please see the pic attached. 2019 packaging should have white petal.

    Answer : [Re] Inquiry for the item from vc_****

    hi
    Sometimes, old products are brought in.
    There's nothing wrong with the product.
    There's no problem with the expiration date.
    Trust and use it.
    Thank you.

  • Question : Inquiry for the item from joy****Dec 03, 2019

    Dear seller
    I send several request to change one item aday after my payment but no response from seller.
    Requested from q center for assistance and replied items have been shipped out.

    Answer : [Re] Inquiry for the item from joy****


    hi
    i'm so sorry
    i've already sent
    sorry

+View all Notice, FAQ, Q&A >>
★The Face Shop★ Dr. Belmeur Clarifying Spot Patch Kit (80패치(40패치+20패치*2매))
★The Face Shop★ Dr. Belmeur Clarifying Spot Patch Kit (80패치(40패치+20패치*2매))
Item Q&A
  • Question : Inquiry for the item from 212****Dec 09, 2019

  • Question : Inquiry for the item from pen****Nov 30, 2019

    Hi selle. How many patch are there in total. Thank you

    Answer : [Re] Inquiry for the item from pen****

    hycoloid band is 20patch 2pcs
    plastar band is 40patch 1pcs
    pls try
    thank you

  • Question : Inquiry for the item from hwe****Nov 06, 2018

    Hi can I know the expiry date of the spot patches?

    Answer : [Re] Inquiry for the item from hwe****

    hi
    i'll check it
    pls wait a little more
    thank you

  • Question : Inquiry for the item from goh****Sep 28, 2018

★Innisfree★ [1+1] innisfree★Eyebrow / Skinny Mascara  / Auto Eyebrow Pencil
★Innisfree★ [1+1] innisfree★Eyebrow / Skinny Mascara / Auto Eyebrow Pencil
Item Q&A
  • Question : Inquiry for the item from che****Dec 08, 2019

    Is there still 1+1? Thank you.

    Answer : [Re] Inquiry for the item from che****

    hi
    of course
    pls try
    thank you

  • Question : Inquiry for the item from jul****Oct 14, 2019

    Hi,
    I accidentally press confirmed on the email u sent. But have not received the item yet.
    Please make sure the delivery team will send me the items please.
    Thank you.

    Answer : [Re] Inquiry for the item from jul****

    hi
    don't worry
    pls wait a little more
    thank you

  • Question : Inquiry related cancel and refund from fan****Jul 19, 2019

    Hi

    I have submitted my return 5 days ago and message you 2 days ago how to return. Can you share with me the next step soon please?

    Thanks.

    Answer : [Re] Inquiry related cancel and refund from fan****

    hi
    i'm sorry
    pls send me the wrong item through non-registered mail
    pretty shop
    Saeshin Complex Store 510, 66, Gonghang-daero 41-gil,
    Gangseo-gu, Seoul, South Korea
    Postal Code 07619
    010-5355-2656
    thank you

  • Question : Inquiry for the item from mei****Dec 11, 2018

    When does your volume skinny cara expire please?

    Answer : [Re] Inquiry for the item from mei****

    hi
    i'll check it
    pls wait a little more
    thank you

  • Question : Inquiry for the item from chr****Aug 05, 2018

    Hi, please advise which product can dye strand of white eyebrow to black? Thanks!

    Answer : [Re] Inquiry for the item from chr****

    hi
    pls advise your order no.
    i'll check it
    thank you

    Question : [Re] Inquiry for the item from chr****

    Have not ordered yet. I need your advice which product as I do not want to buy the wrong one. Thanks!

+View all Notice, FAQ, Q&A >>
▶2019 HOLIDAY EDITION ADDED◀★ETUDE HOUSE★ PLAY COLOR EYES PALLET / EYESHADOW / CHEEK / BLEND FOR EYES
▶2019 HOLIDAY EDITION ADDED◀★ETUDE HOUSE★ PLAY COLOR EYES PALLET / EYESHADOW / CHEEK / BLEND FOR EYES
Item Q&A
  • Question : Inquiry for the item from lee****Dec 07, 2019

  • Question : Inquiry for the item from bdo****Dec 07, 2019

    Hi when are you listing the 8 color lips and cheek palettes ?

    Answer : [Re] Inquiry for the item from bdo****

    hi
    i'll check it
    pls wait a little more
    thank you

  • Question : Inquiry related delivery from Koh****Nov 21, 2019

    Hi,

    How do i arrange for self collection at 7-Eleven?

    Answer : [Re] Inquiry related delivery from Koh****

    hi
    i sent your item on friday
    pls wait a little more
    thank you

  • Question : Inquiry from Am5****Oct 24, 2019

    hello, why am I not able to apply the 15% coupon to these items? arent they classified under cosmetics?

    Answer : [Re] Inquiry from Am5****

    hi
    i'm so sorry
    in this case, pls contact to Qoo10 customer service
    sorry

  • Question : Inquiry for the item from Sug****Oct 15, 2019

+View all Notice, FAQ, Q&A >>
★Missha★ BB CREAM COLLECTION! M Perfect cover BB cream · Signature · Choboyang PORE FECTION BB
★Missha★ BB CREAM COLLECTION! M Perfect cover BB cream · Signature · Choboyang PORE FECTION BB
Item Q&A
  • Question : Inquiry for the item from teo****Dec 07, 2019

    Hi i have oily but sensitive skin, which missha bb cream is suitable? Looking for something that is long lasting in singapore humid weather but moisturising as well

    Answer : [Re] Inquiry for the item from teo****

    hi
    i recommend you Real Complete or Wrinkle Fillup
    pls try
    thank you

  • Question : Inquiry related return and exchange from hye****Nov 14, 2019

    Hello seller,
    Can you advise when can I get a right item?
    How to arrange the return pick up?

    Answer : [Re] Inquiry related return and exchange from hye****

    hi
    im really sorry
    please if you wouldnt mind can you please send back to me the wrong item
    i will shoulder the shipping fee
    after i recieve it im gonna send the correct item
    im really sorry for the trouble
    thanks
    please advise

  • Question : Inquiry for the item from kar****Sep 18, 2019

    When is the expiry date for M perfect cover B&B cream #21

    Answer : [Re] Inquiry for the item from kar****

    hi
    it was made within 6 month
    pls try
    thank you

  • Question : Inquiry for the item from Str****Sep 15, 2019

    Hi,
    Which BB cream provide better coverage & suitable for everyday use?
    1. Missha Perfect Cover (some reviewed it has greyish tone?)
    2. M Signature Real Complete
    3. Cho Bo Yang
    Thank you.

    Answer : [Re] Inquiry for the item from Str****

    hi
    i'll check it
    pls wait a little more
    thank you

  • Question : Inquiry for the item from Jol****Sep 05, 2019

    Hi,

    where is the colour sample picture #21 & #23 for Perfect Cover BB?

    Answer : [Re] Inquiry for the item from Jol****

    hi
    i'm so sorry
    i'll check it
    pls wait a little more
    thank you

+View all Notice, FAQ, Q&A >>
★LANEIGE★Clear-C Line / Peeling Mask 70ml / Peeling Serum 80ml / Advanced Effector 150ml
★LANEIGE★Clear-C Line / Peeling Mask 70ml / Peeling Serum 80ml / Advanced Effector 150ml
Item Q&A
  • Question : Inquiry for the item from can****Dec 06, 2019

    Hi seller, is clear c peeling still available?

    Answer : [Re] Inquiry for the item from can****

    The item is no longer available; we do not manufacture any more this good.
    Sorry for wasting your time, but we guarantee that we will do our best to produce more fascinating goods for you. Thanks

  • Question : Inquiry for the item from lis****Aug 12, 2019

    this is authentic/original?

    Answer : [Re] Inquiry for the item from lis****

    hi
    of course
    pls try
    thank you

  • Question : Inquiry for the item from ade****Jun 18, 2018

  • Question : Inquiry for the item from Ela****Apr 21, 2018

    Hi,

    Are you re-stocking clear-c effector soon?

    Answer : [Re] Inquiry for the item from Ela****

    hi
    yes, it will be stock on Thursday
    pls wait a little more
    thank you

    Question : [Re] Inquiry for the item from Ela****

    Can you send me the link to purchase?

    Answer : [Re] Inquiry for the item from Ela****

    hi
    i have 4pcs
    pls check
    thank you

    Question : [Re] Inquiry for the item from Ela****

    Can you send me the link? I cannot find where to order

    Answer : [Re] Inquiry for the item from Ela****

    hi
    pls check option
    thank you

  • Question : Inquiry for the item from jen****Apr 29, 2018

    Please advise availability of advanced effector ?

    Answer : [Re] Inquiry for the item from jen****

    sorry
    this item was out of stock
    sorry

    Question : [Re] Inquiry for the item from jen****

    When is the new shipment arriving ?

    Answer : [Re] Inquiry for the item from jen****

    hi
    i'm checking now
    pls wait a little more
    thank you

    Question : [Re] Inquiry for the item from jen****

    Thank you . Will wait for your update

    Answer : [Re] Inquiry for the item from jen****

    hi
    i updated it
    pls check
    thank you

+View all Notice, FAQ, Q&A >>
★ETUDE HOUSE★[sa] HOT STYLE Hair Salon Cream Hair Coloring
★ETUDE HOUSE★[sa] HOT STYLE Hair Salon Cream Hair Coloring
Item Q&A
  • Question : Inquiry for the item from 243****Dec 06, 2019

  • Question : Grey hair coverage?Oct 09, 2017

    Hi, can these hair dye cover greys? Thx in adv.

    Answer : [Re] Grey hair coverage?

    sorry
    it's impossible
    sorry

  • Question : Order nO. 199621093Jan 13, 2017

    Hi seller, one of the bottle in my order,199621093, was exploded when I received. I had tried to email on Qpost but there is no reply after so long. Can you advise?

    Answer : [Re] Order nO. 199621093

    hi
    i'm so sorry
    Is there one damaged product?
    pls advise
    thank you

    Question : [Re] Order nO. 199621093

    Hi seller,

    Yes, there is 1 damaged product. Please advise if you will be sending a new bottle or refund? Thank you.

    Answer : [Re] Order nO. 199621093

    hi
    ok
    i'll resend your item tomorrow
    pls wait a little more
    thank you

★The Face Shop★[피지잡는선]  NATURAL SUN ECO No Shine Hydrating Sun Cream(50ml)
★The Face Shop★[피지잡는선] NATURAL SUN ECO No Shine Hydrating Sun Cream(50ml)
Item Q&A
  • Question : Inquiry for the item from kyo****Dec 05, 2019

  • Question : Inquiry for the item from ger****Sep 01, 2019

  • Question : Inquiry for the item from yun****Jul 19, 2019

  • Question : Inquiry for the item from poh****Jun 03, 2019

    expire date? wanna buy a few...

    Answer : [Re] Inquiry for the item from poh****

    hi
    the expire date is 2021
    thank you

  • Question : Inquiry related delivery from hea****Oct 01, 2018

    Hi
    How long wil the shipping take?

    Answer : [Re] Inquiry related delivery from hea****

    hi
    it takes 5~10 days
    pls try
    thank you

+View all Notice, FAQ, Q&A >>
★The Face Shop★  NATURAL SUN ECO POWER LONG-LASTING Sun Cream (50ml)
★The Face Shop★ NATURAL SUN ECO POWER LONG-LASTING Sun Cream (50ml)
Item Q&A
  • Question : Inquiry for the item from kyo****Dec 05, 2019

  • Question : Inquiry for the item from Liv****May 27, 2019

    Hi, may I know the expiry date of the current batch of Power Long-lasting Sun Cream? Thanks

    Answer : [Re] Inquiry for the item from Liv****

    hi
    i'll check it
    pls wait a litlte more
    thank you

  • Question : Inquiry for the item from blu****Nov 09, 2018

    Hi, May I know if the expiry date is in year 2020 or later? Thanks.

    Answer : [Re] Inquiry for the item from blu****

    hi
    i'll check it
    pls wait a little more
    thank you

  • Question : Inquiry for the item from lav****Sep 21, 2018

    Hi i have received the parcel.. but this is not for sale item. Pls advise.

    Answer : [Re] Inquiry for the item from lav****

    hi
    so it's more cheap
    don't worry
    pls try
    thank you

  • Question : Inquiry for the item from lav****Sep 18, 2018

    Is this the tinted range?

    Answer : [Re] Inquiry for the item from lav****



    hi
    i'll check it
    pls wait a little more
    thank you

+View all Notice, FAQ, Q&A >>
[Innisfree] 1+1 Cleansing Foam Line! Apple /Green Tea/bija/Jeju Volcanic Pore/
[Innisfree] 1+1 Cleansing Foam Line! Apple /Green Tea/bija/Jeju Volcanic Pore/
Item Q&A
  • Question : Inquiry for the item from est****Dec 05, 2019

    Hi, seller. Can I enquiry all the types of cleanser as I intend to buy few types of it

    Answer : [Re] Inquiry for the item from est****

    hi
    pls advise
    thank you

    Question : [Re] Inquiry for the item from est****

    I'm interested in green tea, sea salt whipping cleanser and jeju volcanic pores. Can I know these 3 types of cleanser the expiry date?

    Answer : [Re] Inquiry for the item from est****

    hi
    the expire date is up to 2021
    pls try
    thank you

  • Question : Inquiry for the item from tam****Nov 06, 2019

    Hi. Last time u give me a sample on the face shop skin conditioning serum. Do u sell the product now?

    Answer : [Re] Inquiry for the item from tam****

    hi
    i'll check it
    pls wait a little more
    thank you

    Question : [Re] Inquiry for the item from tam****

    Do let me know again . thank you v much

    Answer : [Re] Inquiry for the item from tam****

    sorry
    i don't sell
    sorry

    Question : [Re] Inquiry for the item from tam****

    Okies np

    Answer : [Re] Inquiry for the item from tam****

    thank you

  • Question : Inquiry related delivery from bre****Nov 29, 2019

    I am interested to buy the mask (shipping cost $2.90) , laneige product (shipping cost ($ 1.90) and cleansing foam (shipping cost $3.99 ) , total $8.79 for the shipping cost.

    since is from same seller, cant just charge me for one shipping cost ??

    Answer : [Re] Inquiry related delivery from bre****

    hi
    the shippng charge is different per item
    sorry

  • Question : Inquiry for the item from nat****Nov 28, 2019

  • Question : Inquiry related delivery from jie****Oct 30, 2019

+View all Notice, FAQ, Q&A >>
★QOO10 LOWEST PRICE★ [INNISFREE] MY REAL SQUEEZE MASK 10PCS
★QOO10 LOWEST PRICE★ [INNISFREE] MY REAL SQUEEZE MASK 10PCS
Item Q&A
  • Question : Inquiry for the item from dor****Nov 29, 2019

    Hi seller, where is my free mask?

    Answer : [Re] Inquiry for the item from dor****

    hi
    the promo already eneded
    sorry

    Question : [Re] Inquiry for the item from dor****

    But when i purchase, the promo is still ongoing.

    Answer : [Re] Inquiry for the item from dor****

    This is dishonest act!

    Question : [Re] Inquiry for the item from dor****

    hi
    i'm really sorry
    pls send to me the mask
    i'll refund your money
    pls advise
    thank you

    Answer : [Re] Inquiry for the item from dor****

    You cannot send me the free one! If i send you back, who is going to pay for shipping fee!

    Question : [Re] Inquiry for the item from dor****

    hi
    if you sent to me, i'll refund to your Qaccount
    pls advise
    thank you

    Answer : [Re] Inquiry for the item from dor****

    Hi, no need to do anything at your end anymore. First of all, I'm not at home to do the exchange. This cause me inconvenience because of your neglience. This time round, i will just take it as it's my loss. In future, i will refrain to purchase from you.
    Im really disappointed. As this is not the first time i bought items from you. Im a repeated buyer throughout the years, if you check your buyer's records. My advise to you- u should indicate while stocks last for your free items to avoid disappointment.

    Question : [Re] Inquiry for the item from dor****

    sorry
    if you order next time, i'll resend 1 free gift
    sorry

  • Question : Inquiry for the item from car****Nov 28, 2019

  • Question : Inquiry for the item from car****Nov 27, 2019

    What's the expiry dates for Real squeeze mask?

    Answer : [Re] Inquiry for the item from car****

    Hello reply please

    Question : [Re] Inquiry for the item from car****

    Hello?

    Answer : [Re] Inquiry for the item from car****

    hi
    the expire date is up to 2021
    thank you

  • Question : Inquiry for the item from gmo****Nov 16, 2019

    Dear seller,
    I have ordered Innisfree face mask, Rose 10pcs, Manuka honey 10pcs and Aloe 10pcs.

    As per promotion, I should have received 10+ 1 for my order.
    However, I only received 1 pc free for Manuka honey face mask.
    Kindly revert when the remaining 2 pcs will be delivered?

    Answer : [Re] Inquiry for the item from gmo****





    hi
    i'm so sorry
    we send only 1 free mask about one order
    thank you

  • Question : Inquiry for the item from gmo****Nov 16, 2019

+View all Notice, FAQ, Q&A >>
★QOO10 LOWEST PRICE★[LANEIGE]BEST CUSHION COLLECTION ! layering cushion/pore control/whitening
★QOO10 LOWEST PRICE★[LANEIGE]BEST CUSHION COLLECTION ! layering cushion/pore control/whitening
Item Q&A
  • Question : Inquiry related delivery from jin****Dec 05, 2019

    Hi

    I purchase 3 items from pretty shop,
    May I know why shipping is charged,
    $3.80 + $1.90 + $2.90, end up I have to pay $10 for shipping?

    Answer : [Re] Inquiry related delivery from jin****

    sorry
    the shipping charge is different per item
    sorry

  • Question : Inquiry for the item from kit****Nov 18, 2019

    Hi seller,

    Can I confirm that if I choose anti Aging with option (+$15.90), it will consist of 2 refills with a case? Thks

    Answer : [Re] Inquiry for the item from kit****

    hi
    yes
    pls try
    thank you

  • Question : Inquiry for the item from lbu****Nov 14, 2019

  • Question : Inquiry for the item from gra****Nov 03, 2019

    Hi, do you have BB cushion anti aging no 31 brown?

    Answer : [Re] Inquiry for the item from gra****

    hi
    i'm so sorry
    i don't sell #31
    sorry

  • Question : Inquiry for the item from zol****Oct 26, 2019

+View all Notice, FAQ, Q&A >>
★ONLY TODAY 100P Limited Sale★MISSHA★ The Style Under Eye Brightener / Perfect Concealer
★ONLY TODAY 100P Limited Sale★MISSHA★ The Style Under Eye Brightener / Perfect Concealer
Item Q&A
  • Question : Inquiry for the item from ron****Dec 04, 2019

    Hi, is the perfect concealer the same as the maestro concealer by missha ? May I know which maestro concealer colour code is for the natural beige here ?

    Answer : [Re] Inquiry for the item from ron****

    The item is no longer available; we do not manufacture any more this good.
    Sorry for wasting your time, but we guarantee that we will do our best to produce more fascinating goods for you. Thanks

  • Question : Inquiry for the item from se_****Jun 22, 2019

    Hi seller, when will the perfect eye concealer stock be replenished? It has been quite some time that shows sold out. You mentioned will check in your earlier reply. However, it still shows as sold out now.

    Thank you.

    Answer : [Re] Inquiry for the item from se_****

    The item is no longer available; we do not manufacture any more this good.
    Sorry for wasting your time, but we guarantee that we will do our best to produce more fascinating goods for you. Thanks

  • Question : Inquiry for the item from se_****May 20, 2019

  • Question : Inquiry from mad****Mar 19, 2019

  • Question : Inquiry from ser****Mar 04, 2019

    When is the perfect concealer stock going to replenish?

    Answer : [Re] Inquiry from ser****

    hi
    i'll check it
    pls wait a little more
    thank you

+View all Notice, FAQ, Q&A >>
★IOPE★ [se] LIVE LIFT SERUM(40ml)
★IOPE★ [se] LIVE LIFT SERUM(40ml)
Item Q&A
  • Question : Inquiry for the item from Sha****Dec 04, 2019

    Hi what’s the expiry?

    Answer : [Re] Inquiry for the item from Sha****

    hi
    the expire date is up to 2021
    pls try
    thank you

  • Question : Inquiry for the item from 234****Mar 22, 2019

    Hi, do you sell Iope Live Lift Emulsion ? Thanks

    Answer : [Re] Inquiry for the item from 234****

    Hi
    i updated it
    pls check
    https://www.qoo10.sg/g/652502044
    thank you

  • Question : Inquiry for the item from pen****Nov 20, 2017

    hi, i ordered this thinking its a set? saw other person order and review and it comes in a set. but i only received the serum alone. please help.

    Answer : [Re] Inquiry for the item from pen****

    hi
    i'm so sorry
    set is limited
    it's already out of stock
    sorry

★The Face Shop★ Dr. Belmeur Clarifying Tonrer /Emulsion/ Spot Ampoule/ Balancing Water Cream/ Spot p
★The Face Shop★ Dr. Belmeur Clarifying Tonrer /Emulsion/ Spot Ampoule/ Balancing Water Cream/ Spot p
Item Q&A
  • Question : Inquiry for the item from pen****Dec 04, 2019

    Hi seller. Spot patch kit × 2pcs meaning 2 packs. So in total there are 160 patches? Thank you.

    Answer : [Re] Inquiry for the item from pen****

    hi
    i'm so sorry
    this item was out of stock
    sorry

  • Question : Inquiry for the item from jes****Jul 07, 2019

    Is the foam cleanser suitable for the boy age 16 with acne?

    Answer : [Re] Inquiry for the item from jes****

    hi
    you can use it
    pls try
    thank you

  • Question : Inquiry for the item from jes****Jul 07, 2019

  • Question : Inquiry for the item from seo****May 16, 2019

    Dear seller,

    When will the toner and moisturiser be in stock?

    Answer : [Re] Inquiry for the item from seo****

    hi
    i updated it
    pls check
    thank you

★ETUDE HOUSE★ Soon Jung Skincare/Relief Toner/Moist Emulsion/Intensive Cream/Cica Balm/pH Cleanser
★ETUDE HOUSE★ Soon Jung Skincare/Relief Toner/Moist Emulsion/Intensive Cream/Cica Balm/pH Cleanser
Item Q&A
  • Question : Inquiry for the item from kat****Nov 23, 2019

    Hi seller , soon jung cleanser suitable for 9 years old girl ?

    Answer : [Re] Inquiry for the item from kat****

    hi
    i'll check it
    pls wait a little more
    thank you

    Question : [Re] Inquiry for the item from kat****

    Hi seller

    Answer : [Re] Inquiry for the item from kat****

    hi
    it's possible
    thank you

  • Question : Inquiry for the item from 246****Jul 08, 2019

    May I know the expiry date of the cleanser and toner if I order now. Thanks.

    Answer : [Re] Inquiry for the item from 246****

    hi
    the expire date is until 2021
    pls try
    thank you

    Question : [Re] Inquiry for the item from 246****

    Hi,
    The cleanser I bought leaked in the package. It spilled onto the toner as well. Next time must seal and pack the cleanser separately. I wasted some of the cleanser :(

    Answer : [Re] Inquiry for the item from 246****

    hi
    i'm really sorry
    I will pack more carefully.
    sorry

  • Question : Inquiry related return and exchange from lzy****Dec 02, 2018

    Hi, i ordered 2 of the Etude House Soon Jung cleanser, but received 2 of Dr Belmeur’s cleanser instead. Please advice on how I can get a refund or an exchange. Thanks.

    Answer : [Re] Inquiry related return and exchange from lzy****

    hi
    im really sorry
    please if you wouldnt mind can you please send back to me the wrong item
    i will shoulder the shipping fee
    after i recieve it im gonna send the correct item
    im really sorry for the trouble
    thanks
    please advise

  • Question : Inquiry for the item from ng_****Nov 17, 2018

  • Question : Sequence of useOct 27, 2018

    Hi, can you explain the right sequence of usage if I want to buy the whole set of this product. I have a combination skin, and uneven skin tone too. Pls advise. Thanks

    Answer : [Re] Sequence of use

    hi
    i'll check it
    pls wait a little more
    thank you

+View all Notice, FAQ, Q&A >>
★The Face Shop★ Dr. Belmeur Daily Repair Foam Cleanser/Amino Clear Cleansing Foam/ Amino Clear Acne
★The Face Shop★ Dr. Belmeur Daily Repair Foam Cleanser/Amino Clear Cleansing Foam/ Amino Clear Acne
Item Q&A
  • Question : Inquiry for the item from pen****Dec 03, 2019

    Hi seller. What is the different between amino clear acne bubble foam and clarifying bubble foam. Thank you.

    Answer : [Re] Inquiry for the item from pen****

    hi
    it was renewaled to amino clear acne bubble foam
    pls try
    thank you

    Question : [Re] Inquiry for the item from pen****

    So meaning this series now they change to amino ance.
    Also what is amino clear
    Amino clear acne and
    Cleansing water. Thank you

    Answer : [Re] Inquiry for the item from pen****

    hi
    of course
    pls try
    thank you

  • Question : Inquiry for the item from xia****Jan 23, 2019

    Hi, may i know the expiry date of the item pls?
    Thanks!

    Answer : [Re] Inquiry for the item from xia****

    hi
    The expire date is until October 2021
    pls try
    thank you

★The Face Shop★Face It Power Perfection BB Cream SPF37 PA++ 20g 40g
★The Face Shop★Face It Power Perfection BB Cream SPF37 PA++ 20g 40g
Item Q&A
  • Question : Inquiry for the item from 242****Dec 03, 2019

  • Question : Inquiry for the item from dor****Sep 03, 2019

  • Question : Inquiry for the item from v3y****May 20, 2019

    Hi,

    May i know the expiry date of the V201 40g bb perfection? If i order 3, can help me to choose the one with 2021 expiry date?

    Answer : [Re] Inquiry for the item from v3y****

    hi
    I have a product with shelf life up to 2021
    pls try
    Thank you

    Question : [Re] Inquiry for the item from v3y****

    Okay. I will place an order and pls send me all 5 with 2021. Thanks

    Answer : [Re] Inquiry for the item from v3y****

    thank you
    i'll send your items tomorrow
    pls wait a litlte more
    thank you

  • Question : Inquiry for the item from kfo****Jan 22, 2019

    I am using 01 Light beige for Face it Power Perfection
    What colour should i take? 102 or 201?
    Thanks

    Answer : [Re] Inquiry for the item from kfo****

    I mean 103 or 201

    Question : [Re] Inquiry for the item from kfo****

    hi
    i recommend you #201
    pls try
    thank you

  • Question : Inquiry for the item from chi****Jan 21, 2019

    When you restock 40g Natural Beige 203?

    Answer : [Re] Inquiry for the item from chi****

    hi
    i updated it
    pls check
    thank you

+View all Notice, FAQ, Q&A >>
★Innisfree★그린 네일 6mL
★Innisfree★그린 네일 6mL
Item Q&A
메디힐 마스크
메디힐 마스크
Item Q&A
  • Question : Inquiry related delivery from fls****Dec 03, 2019

    Order 310617585

    Please advise when will my items be shipped out

    Thanks

    Answer : [Re] Inquiry related delivery from fls****

    hi
    thank you so much
    i've already sent your items
    pls wait a little more
    thank you

  • Question : Inquiry for the item from tic****Nov 10, 2019

    How many pieces are there in each box?

    Answer : [Re] Inquiry for the item from tic****

    hi
    it's 10pcs
    thank you

  • Question : Inquiry for the item from ann****Nov 10, 2019

    Hi seller, please advise prices for per piece or box. If per box, how many pieces per box?

    Answer : [Re] Inquiry for the item from ann****



    hi
    i'll check it
    pls wait a little more
    thank you

  • Question : Inquiry for the item from lei****Nov 09, 2019

  • Question : Inquiry for the item from Kay****Nov 08, 2019

    Is this for 10 pieces?

    Answer : [Re] Inquiry for the item from Kay****

    hi
    of course
    thank you

★ETUDE HOUSE★Fix and Fix Tone-up/Pore Primer SPF33/PA++(25g)/ Powder Fixer(10g)/Mist Fixer
★ETUDE HOUSE★Fix and Fix Tone-up/Pore Primer SPF33/PA++(25g)/ Powder Fixer(10g)/Mist Fixer
Item Q&A
  • Question : Inquiry for the item from kaz****Dec 03, 2019

    When will you restock the Apricot primer?

    Answer : [Re] Inquiry for the item from kaz****

    The item is no longer available; we do not manufacture any more this good.
    Sorry for wasting your time, but we guarantee that we will do our best to produce more fascinating goods for you. Thanks

  • Question : Inquiry for the item from lin****Oct 30, 2019

  • Question : Inquiry for the item from ang****Feb 11, 2019

    When is the expiry date?

    Answer : [Re] Inquiry for the item from ang****

    hi
    the expire date is until 2021
    thank you

  • Question : Inquiry for the item from hit****Nov 14, 2018

    I have dark skin and dull skin. which col should I use

    Answer : [Re] Inquiry for the item from hit****

    hi
    i'll check it
    pls wait a little more
    thank you

  • Question : Inquiry for the item from ash****Aug 03, 2017

    What color should i buy if i have sensitive skin (prone to acne) and oily combination skin type? And dark eye rings.
    Which primer can prevent cakey make up in the noon?

    Answer : [Re] Inquiry for the item from ash****

    hi
    i recommend you pore cover
    pls try
    thank you