Q&A board

Q & A Lists
Item Question & Answer
[RB Health] Durex Play Lubricant and Toys
[RB Health] Durex Play Lubricant and Toys
Item Q&A
  • Question : Inquiry related delivery from ex.****Jan 28, 2020

  • Question : Inquiry for the item from kho****Nov 24, 2019

    Does the gel and toys comes in a set.

    Answer : [Re] Inquiry for the item from kho****

    Dear Customer, they come as seperate items individually. Thank you!! QooLife Team

  • Question : Inquiry for the item from cha****Mar 15, 2019

    Hi I can’t check out this item. It keeps prompting error that only 1 qty available. Can you assist me in this matter? Thanks!

    Answer : [Re] Inquiry for the item from cha****

    Dear Customer, please try it again as the new stocks have gone into the warehouse. However, we only ordered a limited number of variant. Thank you! QooLife Team

    Question : [Re] Inquiry for the item from cha****

    Hi can I check when will my order (291754631) shipped out? Thanks!

    Answer : [Re] Inquiry for the item from cha****

    Dear Customer, we have run out of stocks for the product that you ordered. We will ship out everything the moment we receive the new stocks in our warehouse. Apologies for the late delivery. Thank you! QooLife Team

  • Question : Inquiry for the item from fsa****Feb 03, 2019

  • Question : Inquiry related delivery from lyr****Jan 04, 2019

    Please note I purchased item on 13th Dec, but item has not yet been shipped. Kindly change your delivery time from 1-3 days to 1-3 months. This is dishonesty.

    Answer : [Re] Inquiry related delivery from lyr****

    Dear Customer, we have run out of stocks for the product that you ordered and we have placed our orders with the manufacturer and waiting for their shipment to our warehouse now. Thank you! QooLife Team

+View all Notice, FAQ, Q&A >>
[RB]【Bundle of 3】Buy 2 Free 1 Vanish Laundry Stain Remover Series | Stocks from Singapore
[RB]【Bundle of 3】Buy 2 Free 1 Vanish Laundry Stain Remover Series | Stocks from Singapore
Item Q&A
  • Question : Inquiry for the item from ger****Jan 28, 2020

  • Question : Inquiry for the item from soh****Jan 14, 2020

    Hi. When will u restock?

    Answer : [Re] Inquiry for the item from soh****

    Dear Customer, we will be ordering this again tomorrow. It will usually take 3 days to reach our warehouse. You should be able to place your orders by the weekend or latest, ny early next week. Thank you!! QooLife Team

  • Question : Inquiry for the item from sha****Dec 20, 2019

    When will there be stock for the extra hygenie.

    Answer : [Re] Inquiry for the item from sha****

    Dear Customer, we have the stocks for Extra Hygene at the warehouse now. Thank you!! QooLife Team

  • Question : Inquiry for the item from teo****Nov 06, 2019

  • Question : Inquiry for the item from lwe****Nov 03, 2019

+View all Notice, FAQ, Q&A >>
[RB] 【DURABLE CLEANING】Harpic - Active Cleaning Gel Which Kills 99.9% of Germs Removes Tough Stains
[RB] 【DURABLE CLEANING】Harpic - Active Cleaning Gel Which Kills 99.9% of Germs Removes Tough Stains
Item Q&A
  • Question : Inquiry related delivery from ang****Jan 28, 2020

  • Question : Inquiry related delivery from Soo****Jul 25, 2019

    Hi, it has been 1 week and status still at Request Shipping.
    Can you check my order? 299923197

    Answer : [Re] Inquiry related delivery from Soo****

    Dear Customer, we have run out of stocks Harpic Powerplus that you ordered and we have placed our orders with the manufacturer and waiting for their shipment to our warehouse now. The stocks should be reaching our warehouse within 3 days. Thank you! QooLife Team

    Question : [Re] Inquiry related delivery from Soo****

    Hi seller,

    Can you let me know your stock status?
    If you have no clear indication of stock availability, i would like to cancel this order

    Thank you.

    Answer : [Re] Inquiry related delivery from Soo****

    Dear Customer, we have stocks for Harpic on variants like Mountain Pine, Wild Flowers and Lemon Zest. Would you like to change your order to any of these variants? Thank you! QooLife Team

    Question : [Re] Inquiry related delivery from Soo****

    Hi,

    No, sorry i only want powerplus.

    Thank you

    Answer : [Re] Inquiry related delivery from Soo****

    Dear Customer, we have placed our order for Harpic Powerplus. The manufacturer will send us the new stocks when he has it. Apologies as we are not too sure how long would that take. Thank you! QooLife Team

    Question : [Re] Inquiry related delivery from Soo****

    Hi Seller,
    Since there is no date, i would want to cancel my order.

    Thank you.

    Answer : [Re] Inquiry related delivery from Soo****

    Dear Customer, we apologized as we are not getting Harpic Powerplus again. Kindly cancel your order unless you want to change to other variants. Thank you! QooLife Team

  • Question : Inquiry from ili****Apr 21, 2019

  • Question : Inquiry from ili****Apr 21, 2019

  • Question : Inquiry related delivery from sow****Aug 05, 2018

    Hi seller,
    I bought white + shine 3s 3s. So your 1 qty = 6 bottles and i bought 2 qty = 12 bottles. You can refer to your options , there is stated white + shine 3s 3s. And there is a Q&A asking about this (inquiry by my wife), whether 3s 3s means 6 bottles and your confirmed it. I attached to you the screen shot previously. And my wife bought it months ago and received the correct amount of bottles. Now I only received 6 bottles instead of 12. I am not only buy these from you. I also bought the hippo and my wife also just bought dynamo , we are long customer. Kindly settle it a.s.a.p, if not of this bargain, I won't buy from you as outside sell more cheaper and also no delivery charge. Thank you.

    Answer : [Re] Inquiry related delivery from sow****

    Dear Customer, can we have your order number pls? This is to allow us to investigate. Thank you! QooLife Team

    Question : [Re] Inquiry related delivery from sow****

    My order no. 267731665, I send the inquiry since 30 th July and I mentioned my order no. before. Could you investigate shortly?

+View all Notice, FAQ, Q&A >>
[RB Health] Dettol Antiseptic Liquid 5L
[RB Health] Dettol Antiseptic Liquid 5L
Item Q&A
  • Question : Inquiry related delivery from ang****Jan 28, 2020

    Hello, when will you deliver my order? I placed my order on 22/Jan. Today is 28/Jan already

    Answer : [Re] Inquiry related delivery from ang****

    Dear customer, with regards to the Dettol products you have ordered, we may experience a slight delay due to extremely high demand islandwide. We will try our best to fulfil your order ASAP. We will update once again should we receive news that there will be a further delay.

  • Question : Inquiry for the item from eve****Dec 06, 2019

    Hi how to buy 3 for $99? Thks

    Answer : [Re] Inquiry for the item from eve****

    Deal starts from 8th dec to 13th dec, while stocks last!

  • Question : Inquiry for the item from dsa****Nov 10, 2019

    When is the expiry date?

    Answer : [Re] Inquiry for the item from dsa****

    Dear Customer, we apologize that we are unable to advise on the expiry date. However, please be assured that we order from the manufacturer regularly on a weekly basis. Thus, most of our stocks are new & fresh. Thanks! QooLife Team

  • Question : Inquiry for the item from fub****Nov 06, 2019

  • Question : Inquiry from kel****Nov 05, 2019

    Hi seller pls cfm buy 2 free 1 is for 5 litres ty

    Answer : [Re] Inquiry from kel****

    For the price of 26.45

    Question : [Re] Inquiry from kel****

    Dear Customer, for the price of $26.45, the quantity is one. That will give you a total of 3 bottles. Thank you!! QooLife Team

    Answer : [Re] Inquiry from kel****

    Pls cfm 3 btls 5 liters for price 26.45

    Question : [Re] Inquiry from kel****

    Are u sure

    Answer : [Re] Inquiry from kel****

    Are u sure

    Question : [Re] Inquiry from kel****

    Dear Customer, we apologized as there was a change in the price. 3 bottles of 5 litres cost $148.50 now. We apologized on the price once again. Thank you!! QooLife Team

+View all Notice, FAQ, Q&A >>
[PnG]【Bundle of 4】Downy Expert range 1.5L - Indoor Dry/ Sports  - FREE Dynamo 2.4L
[PnG]【Bundle of 4】Downy Expert range 1.5L - Indoor Dry/ Sports - FREE Dynamo 2.4L
Item Q&A
  • Question : Inquiry for the item from tru****Jan 28, 2020

  • Question : Inquiry for the item from tan****Jan 26, 2020

  • Question : Inquiry for the item from tru****Jan 11, 2020

    When will stock arrive pls? Thank you.

    Answer : [Re] Inquiry for the item from tru****

    Dear Customer, we have placed our orders with the manufacturer and we're waiting for their shipment to our warehouse now. The stocks should reach our warehouse within 3 days. Thank you! QooLife Team

  • Question : Inquiry for the item from jsw****Dec 27, 2019

    Hi Seller, kindly stop advertise if you don't have stock.

    Answer : [Re] Inquiry for the item from jsw****

    Dear Customer, we noted your comments and have raised it to the people in charge. Thank you!! QooLife Team

  • Question : Inquiry for the item from car****Dec 23, 2019

+View all Notice, FAQ, Q&A >>
[Unicharm] Carton Deal!! Official Mamypoko Unisex range | Extra Dry Skin Pants / Tape (M-XXL)
[Unicharm] Carton Deal!! Official Mamypoko Unisex range | Extra Dry Skin Pants / Tape (M-XXL)
Item Q&A
  • Question : Inquiry related delivery from mym****Jan 28, 2020

  • Question : Inquiry related cancel and refund from sou****Jan 21, 2020

    Hi, my item ordered on 16th jan has been shown as returned to you. Pls cancel this order as i have already place a new order with you.
    Kindly reply and confirm on my private inquiry to you.

    Answer : [Re] Inquiry related cancel and refund from sou****

    Selle, can you pls reply on this???

    Question : [Re] Inquiry related cancel and refund from sou****

    Can you pls reply URGENTLY???

    Answer : [Re] Inquiry related cancel and refund from sou****

    Hi, Seller, pls update.

  • Question : Inquiry related delivery from hui****Jan 23, 2020

  • Question : Inquiry related delivery from pur****Jan 22, 2020

  • Question : Inquiry related delivery from mcn****Jan 21, 2020

+View all Notice, FAQ, Q&A >>
NESCAFE DOLCE GUSTO NDG Coffee and Tea Capsules Bundle of 5
NESCAFE DOLCE GUSTO NDG Coffee and Tea Capsules Bundle of 5
Item Q&A
  • Question : Inquiry for the item from pwh****Jan 27, 2020

  • Question : Inquiry for the item from asw****Jan 27, 2020

  • Question : Inquiry for the item from mic****Jan 20, 2020

    Hi! I’ll like to order ONLY your Grande intenso (bundle of 5) but before I confirm, may I know the expiry date? As I may take a few months to consume. Appreciate your kind reply

    Answer : [Re] Inquiry for the item from mic****

    Hi customer, sorry for the late response. We have new batch of stocks arriving weekly from Neslte. Expiry date is usually 6 months from date of purchase. Thank you.

  • Question : Inquiry related delivery from fra****Jan 17, 2020

    Hi seller,
    I had placed my order on 12 January 2020.
    But my order is still in Request Shipping. My cart no: 132016885
    Will it deliver to me before Chinese New Year?
    Thank you.

    Regards
    Frankie

    Answer : [Re] Inquiry related delivery from fra****

    Dear Customer, we have run out of stocks on the Americano Capsules that you ordered and we have placed our orders with the manufacturer and waiting for their shipment to our warehouse now. The stocks should be reaching our warehouse within 3 days. Thank you! QooLife Team

    Question : [Re] Inquiry related delivery from fra****

    Ok. Noted.
    Thank you

    Answer : [Re] Inquiry related delivery from fra****

    Hope can receive before cny.
    Thank you

    Question : [Re] Inquiry related delivery from fra****

    Hope can receive before cny.
    Thank you

    Answer : [Re] Inquiry related delivery from fra****

    Hi customer, your order has been delivered. Do let us know if otherwise. Thank you.

  • Question : Inquiry for the item from jes****Jan 17, 2020

+View all Notice, FAQ, Q&A >>
[Unicharm] FREE ABALONE First 100! Official Mamypoko | Extra Dry Skin Tape/Pants Bundle Deal (M-XXXL
[Unicharm] FREE ABALONE First 100! Official Mamypoko | Extra Dry Skin Tape/Pants Bundle Deal (M-XXXL
Item Q&A
  • Notice :Wetness Indicator !!!!Nov 11, 2016

  • FAQ :Country of OriginSep 20, 2016

  • Question : Inquiry for the item from mon****Jan 27, 2020

  • Question : Inquiry for the item from hwe****Jan 27, 2020

  • Question : Inquiry for the item from tey****Jan 18, 2020

    dear seller,
    may i know is which model selling, photo show airfit but tilted is Extra Dry Skin Tape/Pants Bundle Deal

    Answer : [Re] Inquiry for the item from tey****

    Dear Customer, items sold is Mamypoko | Extra Dry Skin Tape/Pants Bundle Deal (M-XXXL). We don't have so much place to show the pictures for every item sold on the website. Thank you! QooLife team

+View all Notice, FAQ, Q&A >>
[NESTLÉ®] MILO® UHT 50% LESSER SUGAR 6x200ml / 24x200ml
[NESTLÉ®] MILO® UHT 50% LESSER SUGAR 6x200ml / 24x200ml
Item Q&A
  • Question : Inquiry related delivery from ser****Jan 15, 2020

    How do redeem for free Happycall pan? Tried the steps as described could not find the redeem button

    Answer : [Re] Inquiry related delivery from ser****

    Dear Customer, kindly follow the instructions on this website to redeem: https://www.qoo10.sg/sp/191593. To qualify for the redemption, your purchase needs to be above $88 or more. However, you need to wait for items status to be 'On delivery' or "Delivered' first before they being able click on the redemption button. Thank you!! QooLife Team

    Question : [Re] Inquiry related delivery from ser****

    Hi, I tried to redeem the free gift and could not find redeem button. After waiting for long at the redemption page, the redeem button cannot be found. I tried again using the steps but then the page said it has been redeemed. Please advise urgently.

  • Question : Inquiry related delivery from xin****Jan 22, 2020

    Hi, I have not received the item. When will it be delivered?

    Answer : [Re] Inquiry related delivery from xin****

    Hi customer, the milo uht has been delivered on 23rd Jan. Do let us know if otherwise. Thank you.

  • Question : Inquiry related delivery from m00****Nov 05, 2019

  • Question : Inquiry for the item from Lee****Oct 03, 2019

    Expiry date of 200ml les sugar milo

    Answer : [Re] Inquiry for the item from Lee****

    Dear Customer, we apologize that we are unable to advise on the expiry date. However, please be assured that we order from the manufacturer regularly on a weekly basis. Thus, most of our stocks are new & fresh. Thanks! QooLife Team

  • Question : Inquiry from aer****Sep 24, 2019

+View all Notice, FAQ, Q&A >>
[FRISO] Frisolac Gold HA/AR 400 g – Infant Formula (0-12 Months) | Official reseller [Qoolife]
[FRISO] Frisolac Gold HA/AR 400 g – Infant Formula (0-12 Months) | Official reseller [Qoolife]
Item Q&A
[Abbott] Pediasure Value pack 2.4kg (600g x 4)  - For Singapore market
[Abbott] Pediasure Value pack 2.4kg (600g x 4) - For Singapore market
Item Q&A
  • Question : Inquiry for the item from ong****Jan 27, 2020

  • Question : Inquiry for the item from xia****Jan 18, 2020

    Can I order the pediasure the one with box 2.4kg?

    Answer : [Re] Inquiry for the item from xia****

    Hi customer, of course, you can find the product here https://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=655727156. thank you.

  • Question : Inquiry for the item from xia****Jan 18, 2020

    Can I order the pediasure the one with box 2.4kg?

    Answer : [Re] Inquiry for the item from xia****

    Hi customer, of course, you can find the product here https://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=655727156. thank you.

  • Question : Inquiry for the item from wan****Jan 14, 2020

    Hello. When will you have stocks for 2*850g?

    Answer : [Re] Inquiry for the item from wan****

    Dear Customer, we have placed our orders with the manufacturer and we're waiting for their shipment to our warehouse now. The stocks should reach our warehouse within 3 days. Thank you! QooLife Team

  • Question : Inquiry for the item from ang****Dec 23, 2019

    Anymore stock for 600 x 4?

    Answer : [Re] Inquiry for the item from ang****

    Dear Customer, we will reorder soon, possibly by next week. Do follow the page to know when are the stocks in. Thank you!! QooLife Team

+View all Notice, FAQ, Q&A >>
[Chip Seng Impex] Golden Eagle - 5KG/10KG THAI FRAGRANT RICE!| QUALITY RICE!
[Chip Seng Impex] Golden Eagle - 5KG/10KG THAI FRAGRANT RICE!| QUALITY RICE!
Item Q&A
  • Question : Inquiry for the item from lmc****Jan 27, 2020

  • Question : Inquiry for the item from jas****Jan 23, 2020

  • Question : Inquiry for the item from qiu****Jan 09, 2020

    When will you restock for new crop ? And also if I buy a10kg packing will I get 2 x350g of brown rice?

    Answer : [Re] Inquiry for the item from qiu****

    Dear Customer, we will restock the item soon. The stocks should reach our warehouse by next week. Thank you!! QooLife Team

  • Question : Inquiry for the item from jas****Dec 30, 2019

    Hi when wil I restock golden eagle 5kg rice? Not new crop.

    Answer : [Re] Inquiry for the item from jas****

    Dear Customer, we will restock the item soon. The stocks should reach our warehouse by next week. Thank you!! QooLife Team

    Question : [Re] Inquiry for the item from jas****

    Sure thanks alot

    Answer : [Re] Inquiry for the item from jas****

    Dear Customer, you're welcome!! QooLife Team

    Question : [Re] Inquiry for the item from jas****

    Hi when is the rice coming in? Waited for a week oredi...

    Answer : [Re] Inquiry for the item from jas****

    Dear Customer, we have run out of stocks of the item that you ordered and we have placed our orders with the manufacturer and waiting for their shipment to our warehouse now. The stocks should be reaching our warehouse within 3 days. Thank you! QooLife Team

    Question : [Re] Inquiry for the item from jas****

    Tats great.. Ok I look fwd to it. Btw can I ask for a favor. Issit OK u can let me kn once e stock arrives via qpost so I can immediately buy them b4 e stocks snapped out again. Me n my sis wanted to buy 4 pkts of 5kg rice. Tyvm.

    Answer : [Re] Inquiry for the item from jas****

    Dear Customer, we will try to let you know but do check back on the website to know when the stocks at in as well. Thank you!! QooLife Team

  • Question : Inquiry for the item from fac****Jan 05, 2020

    Hi when will the 10kg rice be in stock?

    Answer : [Re] Inquiry for the item from fac****

    Dear Customer, we will restock the item soon. The stocks should reach our warehouse by next week. Thank you!! QooLife Team

+View all Notice, FAQ, Q&A >>
Kimberly Clark 1 x CARTON SALE: Huggies Platinum Diapers/ Pants
Kimberly Clark 1 x CARTON SALE: Huggies Platinum Diapers/ Pants
Item Q&A
  • Question : Inquiry for the item from jef****Jan 27, 2020

  • Question : Inquiry for the item from dan****Jan 27, 2020

  • Question : Inquiry for the item from che****Jan 26, 2020

    For L with wet wipes promo, the diapers is still 3 packets right?

    Answer : [Re] Inquiry for the item from che****

    Free wet wipes with every pack of diapers/ pants.

  • Question : Inquiry for the item from wee****Jan 22, 2020

  • Question : Inquiry for the item from ori****Jan 19, 2020

    Hi May I know the platinum plants made from where?

    Answer : [Re] Inquiry for the item from ori****

    Dear Customer, platinum pants is made in China. Thank you!! QooLife Team

+View all Notice, FAQ, Q&A >>
[RB Health] Dettol Antiseptic Liquid Range 500ml/1L/2L/5L | Official reseller [Qoolife]
[RB Health] Dettol Antiseptic Liquid Range 500ml/1L/2L/5L | Official reseller [Qoolife]
Item Q&A
  • Question : Inquiry for the item from tsj****Jan 27, 2020

  • Question : Inquiry for the item from bl_****Sep 12, 2019

  • Question : Inquiry for the item from hik****Jun 03, 2019

    Hi seller, will you have the 5L Dettol antiseptic free vacuum cleaner and laundry liquids promotions again ?

    Answer : [Re] Inquiry for the item from hik****

    Dear Customer, we don't normally repeat the promotions that we had previously. Thank you! QooLife Team

  • Question : Inquiry for the item from jes****May 22, 2019

    Hi, the price for Antiseptic Germicide 500ML (+S$4.15) is shown as S$15.75. Is the price wrong? As it normally costs around S$9 elsewhere.

    Answer : [Re] Inquiry for the item from jes****

    Dear Customer, we apologize for the error. Kindly try it again in 30 mins as the system will be updated by then. Thank you! QooLife Team

  • Question : Inquiry related delivery from jov****Apr 13, 2019

    Hi seller, I’ve placed my order on 6 April and today is alr 13 April and yet still no news about my purchase. Can you please check when will my items be delivered to me?

    Order #293512862

    Answer : [Re] Inquiry related delivery from jov****

    Dear Customer, we have run out of stocks for the product that you ordered. We will ship out everything the moment we receive the new stocks in our warehouse. Apologies for the late delivery. Thank you! QooLife Team

+View all Notice, FAQ, Q&A >>
RB Bundle Deal - Airwick essential mist Starter Device + refill - Lasts up to 45 days per refill
RB Bundle Deal - Airwick essential mist Starter Device + refill - Lasts up to 45 days per refill
Item Q&A
  • Question : Inquiry for the item from ade****Jan 27, 2020

  • Question : Inquiry for the item from rut****Jan 01, 2020

    Does this price includes 2 refills? What fragrance? Can have 1 citrus n 1 lavender? Also does it includes battery for the device. Tks.

    Answer : [Re] Inquiry for the item from rut****

    Dear Customer, we apologized as we have ran out of stocks on the refills. The item has been ordered and we should be receiving the stocks by next week. Thank you!! QooLife team

  • Question : Inquiry for the item from ser****Dec 26, 2019

  • Question : Inquiry for the item from lyn****Dec 24, 2019

    Not able to select the REFILL choice as it shows NONE.
    Pls verify. Thanks!

    Answer : [Re] Inquiry for the item from lyn****

    Dear Customer, the refills are in stock now. Kindly try it again. Thank you!! QooLife Team

[Abbott]【Bundle of 2】PediaSure Gold Vanilla 1.6kg - For Singapore market
[Abbott]【Bundle of 2】PediaSure Gold Vanilla 1.6kg - For Singapore market
Item Q&A
  • Question : Inquiry for the item from hwe****Jan 27, 2020

  • Question : Inquiry for the item from yvo****Dec 19, 2019

    Hi Seller, why at the front page put $139.90? Then I login is $149.90. So which one is the correct price?

    Answer : [Re] Inquiry for the item from yvo****

    Dear Customer, apology for the late reply. The current price is $149.90. Thank you!! QooLife Team

    Question : [Re] Inquiry for the item from yvo****

    Thank you

    Answer : [Re] Inquiry for the item from yvo****

    Dear Customer, you're welcome!! QooLife Team

  • Question : Inquiry for the item from sim****Jan 05, 2020

    When will have restock?

    Answer : [Re] Inquiry for the item from sim****

    Dear Customer, we will restock the item soon. The stocks should reach our warehouse by next week. Thank you!! QooLife Team

  • Question : Inquiry related delivery from ayu****Dec 05, 2019

    Hi can you check are u sending out?

    Answer : [Re] Inquiry related delivery from ayu****

    Dear Customer, we noticed that your order has been cancelled. We hope to see you again. Thank you! QooLife Team

  • Question : Inquiry for the item from cha****Nov 24, 2019

    Is there any restock come with free 400g tin?

    Answer : [Re] Inquiry for the item from cha****

    Dear Customer, that was done during our promotion period. Kindly check out the upcoming promotions. Thank you!! QooLife Team

+View all Notice, FAQ, Q&A >>
$10 GRAB RIDES VOUCHER | INSTANT REDEMPTION
$10 GRAB RIDES VOUCHER | INSTANT REDEMPTION
Item Q&A
  • Question : Inquiry for the item from poh****Jan 26, 2020

  • Question : Inquiry for the item from yew****Jan 26, 2020

    I just bought 2 vouchers but the eticket code cannot work when I book just grab. Can pls help to check thanks.

    Answer : [Re] Inquiry for the item from yew****

    Cart number is 132279923

  • Question : Inquiry related cancel and refund from lyr****Jan 26, 2020

  • Question : Inquiry for the item from kso****Jan 26, 2020

    Where is qbox? I want a redund. Cant use the prmo code.

    Answer : [Re] Inquiry for the item from kso****

    Dear Customer, alternatively, you can try going to the Qoo10 Mobile App Main Page>Click on the Shopping Bag with "MY" at the bottom>See the Grab Order and click on "Voucher".
    Checked that the code is still available to use, thanks!
    QooLife Team

  • Question : Inquiry related cancel and refund from kso****Jan 26, 2020

+View all Notice, FAQ, Q&A >>
[Enfagrow A+] [5 tins bundle] Stage 2/3/4/5 1.8kg Official source
[Enfagrow A+] [5 tins bundle] Stage 2/3/4/5 1.8kg Official source
Item Q&A
  • Question : Inquiry from pan****Jan 26, 2020

  • Question : Inquiry for the item from e.j****Jan 09, 2020

    Hi, will you restock enfamil stage 2 (1.8kg) anytime soon?

    Answer : [Re] Inquiry for the item from e.j****

    Dear Customer, we will restock the item soon. The stocks should reach our warehouse by next week. Thank you!! QooLife Team

  • Question : Inquiry for the item from Joa****Dec 29, 2019

  • Question : Inquiry for the item from jov****Dec 27, 2019

    Hello, regarding to the free skip hop bag, does it comes with full accessories inside or it’s just the bag?

    Answer : [Re] Inquiry for the item from jov****

    Dear Customer, we believe that you would received the bag exactly as what was advertised. Thank you!! QooLife Team

  • Question : Inquiry for the item from fiv****Dec 04, 2019

    Dear Seller

    An u please refer to attached whether this transaction is valid in your side?

    Thanks
    Iris

    Answer : [Re] Inquiry for the item from fiv****

    May we have ur order number?

    Question : [Re] Inquiry for the item from fiv****

    I can’t find the order number after above transaction so I doubt is system error?

    Answer : [Re] Inquiry for the item from fiv****

    For this case, you will have to approach help@qoo10.com as we are unable to access payment gateway issues. Apologies.

+View all Notice, FAQ, Q&A >>
[NESTLÉ] Buy any 4: Bundle of MILO and NESCAFE and get FREE MISTRAL KETTLE WORTH $59
[NESTLÉ] Buy any 4: Bundle of MILO and NESCAFE and get FREE MISTRAL KETTLE WORTH $59
Item Q&A
  • Question : Inquiry for the item from blu****Jan 26, 2020

  • Question : Inquiry related delivery from chr****Jan 20, 2020

    Dear seller when is the closure date for cny?

    Answer : [Re] Inquiry related delivery from chr****

    Hi customer, our cny event has ended on 19th Jan. Thank you

    Question : [Re] Inquiry related delivery from chr****

    How many days you close for cny?

    Answer : [Re] Inquiry related delivery from chr****

    Hi customer, our delivery timing have now resumed.

  • Question : Inquiry for the item from jap****Jan 06, 2020

    Hi, this bundled Nestle sets cannot redeem for the free HappyCall pan? Even if i purchased 2 sets at $100+?

    Answer : [Re] Inquiry for the item from jap****

    Hi customer, the mistral kettle bundle purchase is not eligible for the happycall pan redemption. Do let us know if you would like to cancel this order. Thank you.

    Question : [Re] Inquiry for the item from jap****

    I see.
    Please assist to cancel my order "311910456".

    Will re-purchase again for other Nestle with the HappyCall pan, as i saw there is extra shop coupon given..

    Thank you

    Answer : [Re] Inquiry for the item from jap****

    Qxpress Delivery can come up pick up the cancelled order items. Please assist to cancel my order "311910456" and provide cancellation refund

    Question : [Re] Inquiry for the item from jap****

    Hi customer, we have arranged for the pick up tomorow between 10am to 1pm. Thank you.

    Answer : [Re] Inquiry for the item from jap****

    Sorry, we will keep the Nestle Milo.
    As my family has open and start drinking.

    Question : [Re] Inquiry for the item from jap****

    Dear Customer, thanks for notifying us and supporting QooLife! QooLife Team

  • Question : Inquiry for the item from lil****Jan 01, 2020

    My purchase of nett $90++ includes this Nestlé bundle but wasn't able to redeem Happycall pan, pops up a sorry message?? My Cart no. 131770654 is delivered status. Pls help & assist to redeem the gift.

    Answer : [Re] Inquiry for the item from lil****

    Dear Customer, kindly follow the instructions on this website to redeem: https://www.qoo10.sg/sp/191593. To qualify for the redemption, your purchase needs to be above $88 or more. However, you need to wait for items status to be 'On delivery' or "Delivered' first before they being able click on the redemption button. Thank you!! QooLife Team

    Question : [Re] Inquiry for the item from lil****

    Dear Customer, we sincerely apologise for the delay in response to your enquiry. We are currently facing a technical issue with the Happycall pan redemption and our team is trying our best to rectify it. For customers who qualify for the $88 redemption, this message is written to inform you that your redemption gift is NOT being cancelled. Our team will notify you again once the redemption link ready. Thank you.

  • Question : Inquiry for the item from 238****Dec 25, 2019

+View all Notice, FAQ, Q&A >>
STARBUCKS NESCAFE DOLCE GUSTO CAPSULES x 1 + INFINISSIMA MACHINE *FREE CUP*
STARBUCKS NESCAFE DOLCE GUSTO CAPSULES x 1 + INFINISSIMA MACHINE *FREE CUP*
Item Q&A
  • Question : Inquiry for the item from sck****Jan 26, 2020

  • Question : Inquiry for the item from yun****Dec 26, 2019

    Hi I’m unable to select option two. Do you still have stock for this?

    Answer : [Re] Inquiry for the item from yun****

    Dear Customer, we will restock the items soon. The stocks should reach our warehouse by next week. Thank you!! QooLife Team

  • Question : Inquiry for the item from ain****Dec 26, 2019

    Hi you have stock for this?

    Answer : [Re] Inquiry for the item from ain****

    Dear Customer, we will restock the item soon. The stocks should reach our warehouse by next week. Thank you!! QooLife Team

  • Question : Inquiry for the item from sal****Dec 25, 2019

  • Question : Inquiry related delivery from smi****Dec 18, 2019

    Hi, I order on 13 dec together with some capsules on another page, but currently the items must statuses are still on shipping request. What is the estimate date of arrival?

    Answer : [Re] Inquiry related delivery from smi****

    Dear Customer, we believed that you have received the items purchased. Thank you! QooLife Team

+View all Notice, FAQ, Q&A >>
[Wet Tissue] MAMALAB GENTLE BABY WIPES! For sensitive skin 99% purified water
[Wet Tissue] MAMALAB GENTLE BABY WIPES! For sensitive skin 99% purified water
Item Q&A
  • Question : Inquiry for the item from mar****Jan 26, 2020

  • Question : Inquiry for the item from mee****Jan 24, 2020

  • Question : Inquiry for the item from shu****Jan 17, 2020

    hi, when will hav stock for the original sticker (blue) wipes?

    Answer : [Re] Inquiry for the item from shu****

    Dear Customer, we have placed our orders with the manufacturer and we're waiting for their shipment to our warehouse now. The stocks should reach our warehouse within 1 week. Thank you! QooLife Team

  • Question : Inquiry for the item from gra****Jan 03, 2020

    Hi do u still have the 20piece wet wipes?

    Answer : [Re] Inquiry for the item from gra****

    Dear Customer, our apologies that we don't have it at the moment. The item should be restock soon and should arrive by the end of this month. Thank you!! QooLife Team

    Question : [Re] Inquiry for the item from gra****

    Please let me know when u restock thanks :)

    Answer : [Re] Inquiry for the item from gra****

    Dear Customer, the orders have been placed but as the manufacturer is in Korea, the stocks will take awhile to reach us. Kindly check it in 2 weeks time. Thank you! QooLife Team

  • Question : Inquiry for the item from sze****Jan 08, 2020

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[JnJ]【Clearance sales】Johnson n Johnson items - Grab while stocks last
[JnJ]【Clearance sales】Johnson n Johnson items - Grab while stocks last
Item Q&A
  • Question : Inquiry for the item from rui****Jan 25, 2020

  • Question : Inquiry for the item from lim****Dec 25, 2019

    Hi. I am unable to click or select the 2nd option of free gift. I can forego the free gift if there is srill stock for the ocean mist 946ml. Please rectify the interface, thank you.

    Answer : [Re] Inquiry for the item from lim****

    Dear Customer, our apologies as most of the items are out of stock at the moment. We will reinstate the page again when the stocks are in. Thank you! QooLife Team

  • Question : Inquiry for the item from kit****Dec 19, 2019

  • Question : Inquiry from toj****Aug 17, 2019

    Hi, I’m having problem ordering the stock, keep prompting me to complete the order when it has been completed
    Would like to order 6 bottles

    Answer : [Re] Inquiry from toj****

    Dear Customer, we have ran out of stocks on Refreshing Shower and Bath gel at the moment. If you want to order that, kindly wait till the new stocks are in within 5 days. Thank you! QooLife Team

  • Question : Inquiry related delivery from kam****May 02, 2019

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[Kao]【Bundle of 16 refills or 6 bottles】Attack liquid laundry detergent 1.4kg - 4kg
[Kao]【Bundle of 16 refills or 6 bottles】Attack liquid laundry detergent 1.4kg - 4kg
Item Q&A
  • Question : Inquiry related delivery from 233****Jan 22, 2020

    Order No. 312786953
    I have been waiting for 10 days.
    May I know when are you going to deliver ?
    Can you please deliver before CNY ?

    Answer : [Re] Inquiry related delivery from 233****

    Hi customer, we are sorry for the delay. The luminarc set is now out of stocks and we currently do not have any replacement for this free gift. Do confirm if you are agreeable to receive the rest of your order without the free gift? Thank you.

    Question : [Re] Inquiry related delivery from 233****

    When will you have new stock come in ?
    I can wait.

  • Question : Inquiry related delivery from san****Dec 31, 2019

  • Question : Inquiry related delivery from nor****Dec 31, 2019

  • Question : Inquiry for the item from ric****Nov 15, 2019

    Hi seller,
    I saw Enquiry post with $49.90 when will it on promotion??

    Answer : [Re] Inquiry for the item from ric****

    Dear Customer, thank you for your interest in the promotion for this product. That promotion is exclusive for 11.11 campaign. But we do good promotion from time to time so do keep a look out! :) You can also consider this current listing as it comes with a free Luminarc jar set(while stocks last!)

  • Question : Inquiry for the item from skc****Nov 08, 2019

    Adv show $49.90 why when i order indicate as $60?

    Answer : [Re] Inquiry for the item from skc****

    Adv show $49.90 why when i order indicate as $60?

    Question : [Re] Inquiry for the item from skc****

    Dear Customer, our apologies as we are not able to see the orders you have made. Can you kindly give us your order number and we can investigate from there? Thank you!! QooLife Team

+View all Notice, FAQ, Q&A >>
[NESTLE]  NESCAFE COFFEE JARS. Pure Soluble Coffee
[NESTLE] NESCAFE COFFEE JARS. Pure Soluble Coffee
Item Q&A
  • Question : Inquiry for the item from shg****Jan 25, 2020

  • Question : Inquiry related delivery from 234****Jan 22, 2020

    Hi, waiting for your coffee. please advise when my order will be delivered as well as the free gift. My order and payment done was on 10 Jan 2020.

    Thanks and best regards.

    Answer : [Re] Inquiry related delivery from 234****

    Hi customer, we are sorry for the delay. Both your order and the free gift have been arranged for ship out today. Kindly allow 2~3 working days for items to reach you. Thank you.

  • Question : Inquiry for the item from car****Jan 10, 2020

    Hi Seller 😊 Can I still get the free Happycall if I purchase 7 bottles gold blend 200g + 50g and less shop coupon $8?. Pls reply ASAP b4 I place order. Thanks

    Answer : [Re] Inquiry for the item from car****

    Hi customer, $88 is at nett! Means after discount, the order has to carted out at min. $88.Thank you.

  • Question : Inquiry for the item from 238****Dec 25, 2019

  • Question : Inquiry for the item from blu****Dec 21, 2019

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[Chip Seng Impex] SunRice - Short Grain Sushi Rice 20KG!
[Chip Seng Impex] SunRice - Short Grain Sushi Rice 20KG!
Item Q&A
  • Question : Inquiry for the item from zha****Jan 25, 2020

  • Question : Inquiry for the item from fay****Jan 12, 2020

    hi seller
    when is restock coming in?
    thanks

    Answer : [Re] Inquiry for the item from fay****

    Dear Customer, we will restock the item soon. The stocks should reach our warehouse by next week. Thank you!! QooLife Team

  • Question : Inquiry for the item from ju6****Nov 17, 2018

【DOLCE GUSTO®】NDG GENIO ll COFFEE MACHINE + DISCOVERY PACK
【DOLCE GUSTO®】NDG GENIO ll COFFEE MACHINE + DISCOVERY PACK
Item Q&A
  • Question : Inquiry related delivery from 238****Jan 14, 2020

    Hi is my order in stock and ready to be delivered ? Its still on "shipping requested".
    cart number:132053231
    order 1: 312776758
    order 2: 312776759
    order 3: 312776760

    Answer : [Re] Inquiry related delivery from 238****

    Dear Customer, we have run out of stocks of the item that you ordered and we have placed our orders with the manufacturer and waiting for their shipment to our warehouse now. The stocks should be reaching our warehouse within 3 days. Thank you! QooLife Team

    Question : [Re] Inquiry related delivery from 238****

    Hi. What are the stock that is out of stock ?

    Answer : [Re] Inquiry related delivery from 238****

    Dear Customer, items out of stock are: Dolce Gusto® GENIO 2 Coffee Machine - Matte Black and Cappuccino Capsules. Thank you!! QooLife Team

    Question : [Re] Inquiry related delivery from 238****

    Can I get it before cny?

    Answer : [Re] Inquiry related delivery from 238****

    Dear Customer, you should be able to receive it before CNY as we have placed our orders for the machine and the capsules. Thank you! QooLife team

    Question : [Re] Inquiry related delivery from 238****

    Please enforce and deliver to me before CNY. Thanks !

    Answer : [Re] Inquiry related delivery from 238****

    Dear Customer, we will try our best. Thank you for your patience!! QooLife Team

    Question : [Re] Inquiry related delivery from 238****

    Hi, has the product of the machine and coffee capsule arrival in your warehouse ?

    Answer : [Re] Inquiry related delivery from 238****

    Hi customer, your order has been delivered. Do let us know if otherwise. thank you.

    Question : [Re] Inquiry related delivery from 238****

    Thanks I just received it.

  • Question : Inquiry for the item from Sus****Jan 15, 2020

    I have placed an order on 12th Jan. But until now the item is still under shipping request. May I know the status?

    Answer : [Re] Inquiry for the item from Sus****

    I have placed an order on 12th Jan. But until now the item is still under shipping request. May I know the status?

    Question : [Re] Inquiry for the item from Sus****

    Dear Customer, we have run out of stocks of Dolce Gusto® Americano Capsules that you ordered and we have placed our orders with the manufacturer and waiting for their shipment to our warehouse now. The stocks should be reaching our warehouse within 3 days. Thank you! QooLife Team

    Answer : [Re] Inquiry for the item from Sus****

    Hi, three days had passed. I am still waiting for the items to be delivered. May I know the current status? I have already paid for these items.

    Question : [Re] Inquiry for the item from Sus****

    Hi customer, your order has been delivered today. Do let us know if otherwise. thank you.

  • Question : Inquiry for the item from chu****Dec 30, 2019

    Hi, does the Genio 2 come with warranty? If yes, how Long?

    Answer : [Re] Inquiry for the item from chu****

    Dear Customer, the machines comes with 1-2 years warranty as stated on: https://www.dolce-gusto.com.sg/pages/info-and-service/service. Thank you!! QooLife Team

  • Question : Inquiry for the item from Pri****Dec 26, 2019

    What is included in the discovery pack?

    Answer : [Re] Inquiry for the item from Pri****

    Hello?

    Question : [Re] Inquiry for the item from Pri****

    Dear Customer, we apologized for the late reply but discovery pack was our previous promotion. Kindly check out the new ones. Thank you!! QooLife Team

  • Question : Inquiry for the item from tan****Dec 25, 2019

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