Q&A board

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Q & A Lists
Item Question & Answer
RC-Babykids Fordable Newborn Rocking Chair Baby Rocker Kids Bouncer Infant Bouncing Chair
RC-Babykids Fordable Newborn Rocking Chair Baby Rocker Kids Bouncer Infant Bouncing Chair
Item Q&A
  • Question : Inquiry for the item from rix****Nov 25, 2019

    Hi,
    What is the difference between basic and deluxe?
    Is the middle part mesh?

    Answer : [Re] Inquiry for the item from rix****

    Deluxe will have the toys. Yes it is mesh.

2018 French Cufflinks Anti-Wrinkle Long Sleeve Shirt
2018 French Cufflinks Anti-Wrinkle Long Sleeve Shirt
Item Q&A
  • Question : Inquiry from win****Nov 23, 2019

    My fren wear size 17 so which size should i choose? See image kindly advise

    Answer : [Re] Inquiry from win****

    Kindly see the sieze decscription, is the picture uploaded.

  • Question : Inquiry for the item from dav****Jan 20, 2019

    Is it slim fit or regular fit?

    Answer : [Re] Inquiry for the item from dav****

    Hi, the shirt is regular fit. Thank you.

  • Question : size of the shirtSep 26, 2018

    Dear seller, i'd like to ensure the size fits my body. anyway to measure at your office and make purchase with cash/card payment over there as well?

    Answer : [Re] size of the shirt

    Welcome to RC-Global and that you for your enquiry. No problem. Our warehouse is located at 7 Gambas Crescent #09-30 Ark Gambas Singapore 757087. Opening hours will between 9am-5pm weekdays except PH. Thank you.

  • Question : Request for Size ChangeJun 07, 2018

    Hi, I received my order (x2), thank you, but I realized the size is smaller than I expected (although I indicated my usual size), can I get it changed to one size larger please? I can go down to your shop to swap for larger size.

    Thanks - beng

    Answer : [Re] Request for Size Change

    Hi, welcome to RC-Global and thank you for your feedback. Yes, you can bring the item and have an exchange from our warehouse within 14 days.

    Our warehouse located at 7 Gambas Crescent $09-30 Ark@Gembas Singapore 757087. Operating hours is between 9am-6pm.

    Pls let us know if you have any other questions. Thank you 😊

2/3 Tier Dish drainer / Dish Rack / Dish dryer /Drip tray/storage rack holder
2/3 Tier Dish drainer / Dish Rack / Dish dryer /Drip tray/storage rack holder
Item Q&A
  • Question : Inquiry for the item from Sbs****Nov 23, 2019

    Hi, I bought this item recently and upon assemble, the tray is found to be rusty at several locations. See photos.

    Answer : [Re] Inquiry for the item from Sbs****

    My cart no 130341377

    Question : [Re] Inquiry for the item from Sbs****

    We will like to exchange for you, please call our office hotline at 6200 0327. Our staff will arrange accordingly.

  • Question : Inquiry for the item from joc****Mar 05, 2018

    Bought this on 22 feb , today I realiase some part turn rusty.less than a month Please see my photo

    Answer : [Re] Inquiry for the item from joc****

    Hi chould you pls let us know your order number. Thank you.

    Question : [Re] Inquiry for the item from joc****

    I have Cart No : 117055193

    Answer : [Re] Inquiry for the item from joc****

    Dear Jocelyn, thank you for your feedback. We seek your kind understanding that Qoo10 exchange policy is whitin 14 days. However, our staff will contact you shortly for another exchange option due to goodwill. Feel free to let us know if you have any other question. Thank you.

  • Question : Is it truely anti rust/corrosion?Mar 24, 2017

    Hi, I have a similar rack and it rust just after 1 week of usage. I would like to know if this rack is really anti-rust when it is wet? Otherwise it is not useful as a draining rack. Thank you.

    Answer : [Re] Is it truely anti rust/corrosion?

    Hi.
    Ours are made of stainless steel.
    It will not rust that easily

Economical 2 Way Dustbin / Plastic Storage Waste Bin / 10L 15L 20L
Economical 2 Way Dustbin / Plastic Storage Waste Bin / 10L 15L 20L
Item Q&A
  • Question : Inquiry for the item from kar****Nov 17, 2019

    The step dustbin press open lid stop working, any way to fix it?

    Answer : [Re] Inquiry for the item from kar****

    You may drop by our warehouse , we will fix for you. 7 ark gambas 09-30

[RC-Global] Coat Clothes Hat Stand rack hanger floor standing rack garment bag rack organizer rack
[RC-Global] Coat Clothes Hat Stand rack hanger floor standing rack garment bag rack organizer rack
Item Q&A
  • Question : Inquiry for the item from 239****Nov 17, 2019

    Is the upgraded brown one made of wood as I prefer the wooden one. Thanks
    Maureen

    Answer : [Re] Inquiry for the item from 239****

    Yes,except the hook and stand

  • Question : Inquiry for the item from 241****Jan 14, 2019

    Hi Seller,

    can i check when my item will be shipped out?
    i made my purchase since 5th Jan but no updates until now.
    i send several inquiry to you but didn't get any replies too..

    Answer : [Re] Inquiry for the item from 241****

    Dear Customer, thank you for your feedback. After double checked, Qoo10 may have some system problem that showing us the item on delivery without any tracking number. In this case, let us double check with Qoo10 and we will dispatch your order as soon as possible. Thank you.

RC-Global 2 Tiers 28cm / 3 Tiers 32cm Stainless Steel Steamer Soup Steam Wok
RC-Global 2 Tiers 28cm / 3 Tiers 32cm Stainless Steel Steamer Soup Steam Wok
Item Q&A
  • Question : Inquiry for the item from Bab****Oct 28, 2019

    Hi what's the total height for 3 tiers? The ad on show measurements for 2 tiers

    Answer : [Re] Inquiry for the item from Bab****

    It's around 33cm.

  • Question : Inquiry for the item from ang****Sep 09, 2019

    hi seller, what is the quality of the material for the 3-tier steamer? Is it 304 stainless steel? thanks.

    Answer : [Re] Inquiry for the item from ang****

    hi, please reply

  • Question : Inquiry for the item from kel****May 22, 2019

    What is the weight of the 3 tier steamer?

    Answer : [Re] Inquiry for the item from kel****

    It's about 3 kg.

3-Tier Butterfly Cake Stand  European style   High Quality Porcelain Plates  Beautiful Display
3-Tier Butterfly Cake Stand European style High Quality Porcelain Plates Beautiful Display
Item Q&A
  • Question : Inquiry for the item from ele****Oct 06, 2019

    I wanted this.. Which option shd I choose?

    Answer : [Re] Inquiry for the item from ele****

    hI, please select 3 Tier option. Thank you

FREE DELIVERY! Mothers Day Gift SOAP Rose Flower Bouquet valentine day Happy Birthday Anniversary
FREE DELIVERY! Mothers Day Gift SOAP Rose Flower Bouquet valentine day Happy Birthday Anniversary
Item Q&A
[RC-Global] Wash Basin / Floor Drain / Toilet Plunger High Pressure Air Drain Blaster (Set of 6)
[RC-Global] Wash Basin / Floor Drain / Toilet Plunger High Pressure Air Drain Blaster (Set of 6)
Item Q&A
  • Question : Inquiry for the item from S72****Sep 26, 2019

    Hi, I receive the plunger but there’s only 2 rubber attachments. In the picture it shows 4.

    Answer : [Re] Inquiry for the item from S72****

    Please call our office hotline and our staff will help you

RC-Babykids Multi-functional baby walker / U-shape Walker / Pusher / Musical Adjustable Walkers
RC-Babykids Multi-functional baby walker / U-shape Walker / Pusher / Musical Adjustable Walkers
Item Q&A
Ultrasonic humidifier /Power-off protection//SG Safety Plug/SG Warranty
Ultrasonic humidifier /Power-off protection//SG Safety Plug/SG Warranty
Item Q&A
  • Question : Inquiry for the item from 211****Jul 30, 2019

  • Question : Inquiry for the item from ang****Jun 08, 2019

    1.5L humidifier still come with free 2 x essential oil?

    Answer : [Re] Inquiry for the item from ang****

    Nope.

  • Question : Inquiry for the item from 241****May 29, 2019

    Good morning Seller,

    Please kindly advise how long is the warranty ?
    thank you

    regards
    Winnie

    Answer : [Re] Inquiry for the item from 241****

    One Month if you rate a 4-5 star review after receiving

  • Question : Inquiry from pg1****May 29, 2019

  • Question : Inquiry for the item from ang****May 29, 2019

    The 5 in 1 humidifier comes with sg plug right? Or have to add $1?

    Answer : [Re] Inquiry for the item from ang****

    You have to add$3 for sg plug .

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2/3/4/5/6 Tier Multi-purpose / Store Room / Kitchen / Bathroom / Dinner Room Organizer Rack
2/3/4/5/6 Tier Multi-purpose / Store Room / Kitchen / Bathroom / Dinner Room Organizer Rack
Item Q&A
  • Question : Inquiry related cancel and refund from foo****Jul 22, 2019

  • Question : Inquiry related cancel and refund from foo****Jul 21, 2019

  • Question : Inquiry for the item from vin****Jun 23, 2019

    Do you have something like this but less wide?

    Answer : [Re] Inquiry for the item from vin****

    On Qpost : Sorry 1 size only. And left white only.

  • Question : Inquiry for the item from hon****Jun 04, 2019

    How much weight can the 5 tier racks take?

    Answer : [Re] Inquiry for the item from hon****

    3kg

  • Question : Inquiry for the item from myj****May 27, 2019

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Non-Stick Frying Pan Frying wok Soup Pot 4 pcs set - Huangda (24x24x32 cm with 1 covers )
Non-Stick Frying Pan Frying wok Soup Pot 4 pcs set - Huangda (24x24x32 cm with 1 covers )
Item Q&A
  • Question : Inquiry related delivery from eem****Jul 08, 2019

    can I purchase now and request delivery later?

    Answer : [Re] Inquiry related delivery from eem****

    You can purchase now, and we will get our qxpress team to pick it up tmrw and allow them 2-3 working days to deliver it to you. Thanks!

  • Question : Inquiry for the item from eem****Jul 07, 2019

    To confirm, all able to use for gas and induction cooker (both)? and all are with non stick coating

    Answer : [Re] Inquiry for the item from eem****

    Yes

RC-Global Deer Families Modern Handicrafts CNY Home Decor Gift
RC-Global Deer Families Modern Handicrafts CNY Home Decor Gift
Item Q&A
Ladder /Anti-slip resistance foot pad and large platform to hold items.
Ladder /Anti-slip resistance foot pad and large platform to hold items.
Item Q&A
  • Question : Inquiry for the item from wzk****Jun 22, 2019

    May i know what’s the height of the last step from floor for the five steps ladder and if there is any warranty for this?

    Answer : [Re] Inquiry for the item from wzk****

    On Qpost : 72cm, and 1 month warranty. Thanks

  • Question : Inquiry related delivery from sel****Jun 19, 2019

    If i order today (19/6), can I receive by next working day? Thanks

    Answer : [Re] Inquiry related delivery from sel****

    On Qpost : Hi sorry, it takes 2-3 working days for the qxpress team to process it. Thanks

  • Question : Inquiry related delivery from jas****May 19, 2019

    if I order today, when will I be able to rec the item

    Answer : [Re] Inquiry related delivery from jas****

    tuesday.

    Question : [Re] Inquiry related delivery from jas****

    Cart No : 127064467
    have made purchase

    Answer : [Re] Inquiry related delivery from jas****

    Thank you for choosing RC-Global.

  • Question : Inquiry for the item from che****Sep 20, 2017

    What colours are available?

    Answer : [Re] Inquiry for the item from che****

    Hi. Only Red available

RC-Global 124 x 32cm Premium Standing Ironing Board Classic Iron Board
RC-Global 124 x 32cm Premium Standing Ironing Board Classic Iron Board
Item Q&A
Hand-Made 6-piece stainless steel kitchen cooking knife sets
Hand-Made 6-piece stainless steel kitchen cooking knife sets
Item Q&A
  • Question : Inquiry for the item from bob****Jun 10, 2019

  • Question : Inquiry for the item from jea****May 27, 2019

    Understand Model Block A is sold out. May I know when will be the available stock? And this Model Block A is the straight type?

    Answer : [Re] Inquiry for the item from jea****

    Hi yes it is. It will come around 10 June.

  • Question : Inquiry for the item from Kay****May 27, 2019

    Hi can you tell me what model is this? It doesn’t say so in your listing.

    Answer : [Re] Inquiry for the item from Kay****

    It's Knife Block B.

  • Question : Inquiry for the item from clh****May 23, 2019

    May I know the grade of stainless steel for the knives? Is it SS 304 or SS 316?

    Answer : [Re] Inquiry for the item from clh****

    SS 316

  • Question : Inquiry for the item from sho****May 21, 2019

    Hi i really dont see anything in the thumbnail. Can you help me. I want this

    Answer : [Re] Inquiry for the item from sho****

    No worry, It is Model C.

+View all Notice, FAQ, Q&A >>
RC-Global 2 Tier kitchen spice storage rack bathroom table organizer ( 30 cm + 6 hooks)
RC-Global 2 Tier kitchen spice storage rack bathroom table organizer ( 30 cm + 6 hooks)
Item Q&A
  • Question : Inquiry for the item from sim****May 31, 2019

    Hi. If i order now u able to send d next day? Thanks

    Answer : [Re] Inquiry for the item from sim****

    yes

  • Question : Inquiry for the item from 238****Jan 09, 2019

    Hi, do you sell the item with the chopping board holder as well? I don't see that choice provid

    Answer : [Re] Inquiry for the item from 238****

    Hi, we only available in 1 model. Thank you.

  • Question : Inquiry for the item from 241****Dec 12, 2018

    Hi, would like to check if this item is pre-assemble or do we need to assemble it ourselves. Thanks.

    Answer : [Re] Inquiry for the item from 241****

    Dear customer,for thsi item,we will not provide the assembled product to you as the delivery for the packing is quite difficult.However,we would like to help you if you have any problem regarding the assemble.

RC-Global Value Set Non-Stick Stainless Steel Frying Pan Cooking Wok Soup Pot Sieve Bowl
RC-Global Value Set Non-Stick Stainless Steel Frying Pan Cooking Wok Soup Pot Sieve Bowl
Item Q&A
  • Question : Inquiry for the item from lin****May 29, 2019

  • Question : Inquiry for the item from lim****Apr 11, 2019

    Is the double-tier steamer pot induction stove compatible?

    Answer : [Re] Inquiry for the item from lim****

    Yes.

  • Question : Inquiry for the item from scc****Apr 04, 2019

    Dear Seller,

    For 5 in 1 stainless steel pot, is it 304 S/S?
    Please advise. Thanks.

    Aries

    Answer : [Re] Inquiry for the item from scc****

    It's not.

    Question : [Re] Inquiry for the item from scc****

    Then what type of S/S?

    Answer : [Re] Inquiry for the item from scc****

    Sorry for the wrong information. For the 5 in 1 stainless steel pot, it is 304 SS. Thank you.

  • Question : Inquiry for the item from kin****Feb 06, 2019

  • Question : Inquiry for the item from bee****Jan 14, 2019

    Hi, can it be use on induction cooker?

    Answer : [Re] Inquiry for the item from bee****

    Hi, the item can be use on induction cooker. Hope to receive your order soon. Thank you.

+View all Notice, FAQ, Q&A >>
Stainless Steel SS304 Bathroom Towel Hanger / Towel Hanger / Space Saving Organiser / Kitchen Hanger
Stainless Steel SS304 Bathroom Towel Hanger / Towel Hanger / Space Saving Organiser / Kitchen Hanger
Item Q&A
  • Question : Inquiry for the item from bou****May 13, 2019

    Somehow this does not look right - I feel the top brownish bits/ends should be at the back rather than at the front which should be shiny stainless steel ...can seller please confirm HOW exactly this should be installed. Thanks - couldnt find pic of this model at all.
    Can't remember how it came but it was installed by the HIP Worker.

    Answer : [Re] Inquiry for the item from bou****

    Hi, it's installed correcctly,

  • Question : Inquiry related delivery from jes****Oct 23, 2018

  • Question : Inquiry related delivery from cal****Aug 19, 2018

    Hi, I choose self-collect, but why checkout still include shipping fee? Thank you.

    Answer : [Re] Inquiry related delivery from cal****

    Welcome to RC-Global and thank you enquiry. Could you pls try again? As after double chacked no problem from our side if checkout for store pickup. Feel free to let us know if you have any other questions. Thank you.

    Question : [Re] Inquiry related delivery from cal****

    Hi Seller, I choose 'Store pickup', but check-out still prompt 'Shipping fee' +$3.99. Kindly advise & thanks.

    Answer : [Re] Inquiry related delivery from cal****

    Hi, could you pls delete the item from your cart, refresh and try again? Sometime may be Qoo10 system problem. Thank you.

    Question : [Re] Inquiry related delivery from cal****

    Hi, I deleted & re-ordered, it helps & pblm resolved. Thanks alot :)

    Answer : [Re] Inquiry related delivery from cal****

    Great to hear that. Feel free to contact us if you have any enquirers .. remember to drop us a good comment and review for our product when you received it. Have a nice day !

  • Question : Inquiry for the item from cal****Aug 19, 2018

    Hi seller, may I know the length & width of RC - C24 hanger? Thank you.

    Answer : [Re] Inquiry for the item from cal****

    Welcome to RC-Global and thank you order. The dimension for RC-C24 will be 60cm x 9 cm. Feel free to let us know if you have any other questions. Thank you.

    Question : [Re] Inquiry for the item from cal****

    Ok & thanks fyi :)

    Answer : [Re] Inquiry for the item from cal****

    Welcome. Hope to receive your order soon. Thank you.

  • Question : ITEM CAN BE DRILL OR PASTEJul 30, 2018

    Hi, can check is all item listed can be drill ? Thanks.

    Answer : [Re] ITEM CAN BE DRILL OR PASTE

    Welcome to RC-Global and thank you for your enquiry. Yes, all the listed item can be drill. Feel free to let us know if you have any other questions. Thank you.

    Question : [Re] ITEM CAN BE DRILL OR PASTE

    Can all the item combine under 1 shipping cost $3.99?

    Answer : [Re] ITEM CAN BE DRILL OR PASTE

    Hi, the shipping cost will be only $3.99 if the items is all from the same listing page. Thank you.

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