 - Xiaomi Roborock Flagship S6 Pure Mopping Sweeping Water Tank Laser Mapping Robot vacuum cleaner
- Item Q&A
| Answer : [Re] Inquiry for the item from Lisa.hswDo you have item stock right now Roborock s6 .... How long delivery takes time Answer : [Re] Inquiry for the item from bhawyani7hi seller. I bought 2 of it and 1 of them seems to have problem during moving. There a dragging noise on the brush rotor for a brand new item. It very seems like manufacturing defect. Answer : [Re] Inquiry for the item from derrick_tan1990Hi Customer, there's no debris/hair stuck underneath
or inside? Hi I have purchased my S6 in Feb 20, the current system does not hold charge and the battery deplete very fast. The home location also changed suddenly. Can I check how do I do a exchange? Answer : [Re] Inquiry related return and exchange from hj_dreamerHi Customer, do you have any fault codes? Question : [Re] Inquiry related return and exchange from hj_dreamerdo you have a sales order number? as you don't have any sales history?? Answer : [Re] Inquiry related return and exchange from hj_dreamerHi, my sales order number is 315138976.
My purchase is in Feb 20. Question : [Re] Inquiry related return and exchange from hj_dreamerDo you have any fault codes? Answer : [Re] Inquiry related return and exchange from hj_dreamerDon't have any fault codes, where can I find the fault codes? Question : [Re] Inquiry related return and exchange from hj_dreamerthe robot will speak them or it will come thru as a notofication on the app Answer : [Re] Inquiry related return and exchange from hj_dreamerHi Customer, please send a video on whats app on 8743 7966 to our Roborock Engineer. Please also include you sales order number Hi, does it run on wifi? If bedroom is weak in wifi signal, will robot still work? Answer : [Re] Inquiry for the item from ongyeemayHi Customer, the robot needs wifi to operate at 2.4ghz Question : [Re] Inquiry for the item from ongyeemayIf use wifi extender, should work right Answer : [Re] Inquiry for the item from ongyeemayHi Seller,
May I know what accessories are included the $599 package?
Also, how many days for delivery?
Thank you. Answer : [Re] Inquiry for the item from sim****What’s in the box Robot, Water Tank, Side Brush, HEPA Filter, Charging Dock, Mat, User Manual Hi, how do I register for the warranty? Answer : [Re] Inquiry from bab****Hi Customer, for warranty, you download the Mi Home app from app store. Once you connect warranty will activate for you automatically. Thanks. What is the difference between s6 and s7 pure? Warranty covered in sg? Answer : [Re] Inquiry for the item from che****Question : [Re] Inquiry for the item from che****Have to pay additional gst for this? Answer : [Re] Inquiry for the item from che****Dear customer,
S6 pure is using state-of-the-art laser technology, it achieved 98% mapping accuracy with smarter routing algorithm, requiring less sensor detector, thus easier to operate and maintain.
Besides, the new structure design provides 20% weight reduction, enables better climb capability, manouvre flexibility and longer lifespan. Water tank has also been upgraded to 180mL to cover extra larger mopping area. Question : [Re] Inquiry for the item from che****S6 pure is capable of 150mins continuous cleaning, sufficient for 5-room flat.
If battery is flat, it will go back to charging dock to smartly topup battery to 15% and resume cleaning, waiting time is short. For previous model, robot will need to be fully charge to resume cleaning, waiting time is long. Answer : [Re] Inquiry for the item from che****Is gst applicable?pls advise Question : [Re] Inquiry for the item from che****HI Customer, prices are as advetrtised may i know which apps we should use？ Answer : [Re] Inquiry for the item from kum****Hi Customer, Mi Home apps is prefered Hi,
can the plug be used in singapore?
since china use different type of plugs Answer : [Re] Inquiry for the item from 237****Hi Customer, it comes with 2 pin plug. You will need and adaptor
Question : [Re] Inquiry for the item from 237****I dont understand. U mean international adaptor where we use during travels?
can show picture of the plug? Answer : [Re] Inquiry for the item from 237****All Xiaomi products have passed safety test with international electric safety certificates CE/CB. The biggest market for Xiaomi product distribution are E.U. and U.S., hence the default power plug is standard two-pin type plug. Hi
Past Q&A where I see S6 pure only white is available but I need black, please confirm so that I can order Answer : [Re] Inquiry for the item from sha****HI Customer, we have stocks of white S6 Pure Answer : [Re] Inquiry for the item from san****Question : [Re] Inquiry for the item from san****Answer : [Re] Inquiry for the item from san****Question : [Re] Inquiry for the item from san****Answer : [Re] Inquiry for the item from san****Question : [Re] Inquiry for the item from san****Answer : [Re] Inquiry for the item from uto****Question : [Re] Inquiry for the item from uto****Currently how long does the delivery take if order today? Answer : [Re] Inquiry for the item from xlz****HI Customer, we have S6 Pure in stocks now, 3-4 woking days durin this CB period Hi is this the S6 or the S6 pure.
I am only interested in the S6
I don't want the S6 Pure.
Thanks Answer : [Re] Inquiry for the item from rvr****Hi Customer, we only have the S6 Pure white in stocks now Hi, is this China version or overseas version? Can connect to Singapore WiFi? Answer : [Re] Inquiry for the item from blu****Hi Customer, this is a 4A international model. yes wll connect to SG
hi, black color is s6 not s6 pure right? Answer : [Re] Inquiry for the item from geo****Hi Customer, we only have stocks for S6 Pure white Question : [Re] Inquiry for the item from geo****but the listing has option for s6 black? when will s6 black be available? Answer : [Re] Inquiry for the item from geo****Hi Customer, no stocks on S6 Question : [Re] Inquiry for the item from geo****we only have stocks for S6 Pure white Answer : [Re] Inquiry for the item from nuf****Question : [Re] Inquiry for the item from nuf****Answer : [Re] Inquiry for the item from nuf****Answer : [Re] Inquiry for the item from hwe****Answer : [Re] Inquiry for the item from Ngb****Hi, do you ship to Hong Kong?
If yes, does your warranty cover Hong Kong as well?
Thanks Answer : [Re] Inquiry related delivery from e_v****Hi Customer, Sincere apologise we only ship witihin Singapore region only. Answer : [Re] Inquiry for the item from lim****Answer : [Re] Inquiry for the item from app****Question : [Re] Inquiry for the item from app****Answer : [Re] Inquiry for the item from app****Answer : [Re] Inquiry from Dot****What is the difference between S6 and S5max? Answer : [Re] Inquiry for the item from fer****Hi Customer, S6 new upgraded firmware improvement, map development & precision, motor performance and better battery performance. Noise level is down by 50%. Overall performance improved 230%. Question : [Re] Inquiry for the item from fer****the S5 max can sweep, but it is a master mopper Is the stock available currently? Answer : [Re] Inquiry for the item from rep****IH Customer, Yes S6 white in stocks now Ship from where and need pay gst? Answer : [Re] Inquiry related delivery from Jos****Hi Customer, Shipping is only for inside Singapore. Singapore warranty Local warranty? How to claim warranty if spoilt Answer : [Re] Inquiry for the item from Jos****Hi Cusotmer, First instance just get us here on the live chat. we're located in Sembawang Question : [Re] Inquiry for the item from Jos****So warranty.. Any issue.. Will need to bring to sembawang? Answer : [Re] Inquiry for the item from Jos****Hi Cusotmer, First instance just get us here on the live chat. we're located in Sembawang
Is this latest Generation 3? Answer : [Re] Inquiry for the item from lyn****Answer : [Re] 關於運送262****會員的咨詢Question : [Re] 關於運送262****會員的咨詢Answer : [Re] 關於運送262****會員的咨詢Question : [Re] 關於運送262****會員的咨詢Answer : [Re] 關於運送262****會員的咨詢Question : [Re] 關於運送262****會員的咨詢Answer : [Re] 關於運送262****會員的咨詢Answer : [Re] Inquiry for the item from lim****Answer : [Re] Inquiry related delivery from kiy****Do u have COD or store pick up?
Any demo ? Answer : [Re] Inquiry from lee****Dear Customer, Sorry, we don't provide store pick up. Delivery Only.
Question : [Re] Inquiry from lee****Do we get Any demo on delivery day? Answer : [Re] Inquiry from lee****Hi customer, sorry no demo no COD Answer : [Re] Inquiry for the item from jod****Hi, I just bought the S6 from you. However, we tested this S6 and it seems it is much slower than our existing S5. We tested a small areas between our existing S5 vs the newly bought S6. As you can see, our existing S5 took only 5 mins vs S6 which took 8 mins to clean the same areas. What we notice is that the S6 does not clean in straight line like our S5. Please refer to the attached navigation diagram we snapshot between our S5 and the newly S6. Please kindly advice asap. We are not happy with the S6 and may wish to return since it is not to our expectation of S6 features. Answer : [Re] Inquiry for the item from Hom****Sorry, the S5 took 3 minutes, whereas the S6 took 5 minutes. Please see the attached images of the maps Question : [Re] Inquiry for the item from Hom****This is the map of the S6 that took 5 minutes Answer : [Re] Inquiry for the item from Hom****This is the map of the S5 that took 3 minutes for the same area Question : [Re] Inquiry for the item from Hom****How do we initiate a return and subsequent refund? Thanks Answer : [Re] Inquiry for the item from Hom****Hi Customer, the S6 is a larger and a bigger unit in dimesions and weight. Question : [Re] Inquiry for the item from Hom****Hello, your reply didnt make sense to me. The S6 is advertised as being 25% faster as the S5. Please see my concerns above. Thanks Answer : [Re] Inquiry for the item from Hom****Hi Customer, the S6 is bigger in Size, the weight is heavier. You can do a side buy side comparision and see Question : [Re] Inquiry for the item from Hom****Hello, the size of the S6 is not relevant. My concern is with the speed of the S6 (slower than the S5) and the way it navigates around the room (not in a straight lines). The S6 is advertised to be 25% faster than the S5 but this is not the case. Answer : [Re] Inquiry for the item from Hom****Hi Customer, yes it zig zags across the floor, so it can compile the map Hi, Can I check when will the item be delivered. saw the shippong date is 10 Feb. but still under preparing..
Can update the date. Thanks. Answer : [Re] Inquiry related delivery from jon****Hi Customer, your status is on delivery Question : [Re] Inquiry related delivery from jon****Answer : [Re] Inquiry related delivery from jon****Hi , I would like to check which gen is the roborock s6? Answer : [Re] Inquiry for the item from jon****Answer : [Re] Inquiry for the item from Hom****Question : [Re] Inquiry for the item from Hom****Answer : [Re] Inquiry for the item from Hom****Answer : [Re] Inquiry for the item from Hom****Question : [Re] Inquiry for the item from Hom****Answer : [Re] Inquiry for the item from Hom****Answer : [Re] Inquiry for the item from san****Question : [Re] Inquiry for the item from san****Answer : [Re] Inquiry for the item from san****Hi seller, may I know when item will be received if I place order today?
Thanks! Answer : [Re] Inquiry related delivery from won****Hi Customer, we will ship Tuesday, 2 working days for delivery Answer : [Re] Inquiry related return and exchange from eij****Answer : [Re] Inquiry for the item from mai****Answer : [Re] 배송 관련 civ****님의 문의입니다.May I know is the plug 3 pin? Any further discount if I buy 2 piece? Answer : [Re] Inquiry for the item from Lim****Power plug for Roborock, for S.E.A, E.U and America. It's two pin type following the strictest E.U safety standard. You will need an adapter. Thanks. Question : [Re] Inquiry for the item from Lim****Answer : [Re] Inquiry for the item from Lim****Hi Customer, S6 white stocks will arrive in 1-2 weeks What is the estimated delivery timeline if i place order today? Answer : [Re] Inquiry related delivery from mfc****Hi Customer, sorry we're currently out of stocks, 2 weeks away Question : [Re] Inquiry related delivery from mfc****Thank you. 2 weeks is fine. Before I place the order, i would like to confirm that $599 is the final net price. Pls confirm that there will be no additional GST charges, shipping/handling/customs fees. Answer : [Re] Inquiry related delivery from mfc****HI Customer, final cost will be showen to you at check out Dear Sir/Mdm,
Is the gst 7% of $599? And how do we pay for the GST? Answer : [Re] Inquiry for the item from won****Dear customer,
You do not have to worry about any GST as we will cover that parts.
Answer : [Re] Inquiry for the item from ng_****Question : [Re] Inquiry for the item from ng_****Answer : [Re] Inquiry for the item from ng_****Question : [Re] Inquiry for the item from ng_****Answer : [Re] Inquiry for the item from ng_****Question : [Re] Inquiry for the item from ng_****Answer : [Re] Inquiry for the item from ng_****Question : [Re] Inquiry for the item from ng_****Answer : [Re] Inquiry for the item from ng_****Question : [Re] Inquiry for the item from ng_****Hi May I know how do u claim the warranty of 1 yr? Answer : [Re] Inquiry from sei****Hi Customer, for warranty, you download the Mi Home app from app store. Once you connect warranty will activate for you automatically. Thanks. Question : [Re] Inquiry from sei****Then where do I go to claim the warranty? Answer : [Re] Inquiry from sei****Hi Customer, first instance please get us on this live and we will direct from therm, our customer service centre is located in Sembawang Hi, is S6 white in stock ? Answer : [Re] Inquiry for the item from evy****Hi, dear customer, Roborock are in local ready stocks, but Singapore Custom is inspecting all new stocks now, it may be released next week Wednesday. We are waiting for further updates from Custom Officer. We have assisted to mark your order as priority that you will be the first batch of customer to receive the new stocks.
The Custom Inspection is expected to be completed within 1 week.
Appreciate your understanding and have a nice day.
Question : [Re] Inquiry for the item from evy****Hi, is item already available ? Answer : [Re] Inquiry for the item from evy****HI customer, S6 white in stocks Question : [Re] Inquiry for the item from evy****Hi, are u the same store as Airbot Official Store ? Answer : [Re] Inquiry for the item from evy****Hi,
When I am going to make payment, it prompts to me that we may need to pay GST, so the payment is excluding GST? Answer : [Re] Inquiry for the item from shi****HI Customer, As all things you buy in Sg you have GST Hi, sorry to keep chasing but I made payment on Q10 almost two months ago on 11 OCT 2019, but have still not received my Roborock S6.
You said on 21 Nov that you will mail it out, then on 28 Nov you informed about further "Customs Inspection" delays, only after I asked. I have been patient but the delivery period is really too long.
*Order no.*: 306782529 Answer : [Re] Inquiry for the item from the****Dear customer, our sincere apologize, the Singapore Government custom insepction is completed, we will diapatch tmr, local delivery will be 2-3 working days. Question : [Re] Inquiry for the item from the****Hi, have you dispatched the item? Thank you. Answer : [Re] Inquiry for the item from the****dear customer, Ninja Van reported to us that due to the high traffic load of 11.11 parcels, frequent parcel lost and miss delivery occurs. For valuable home appliance items, we will postpone shipping for about 3-4 days to avoid the peak hours. Your item will be safely delivered around next week Wednesday or Thursday. Hi,
May I know the water tank is sufficient to mop how many sqm of area?
Regards,
Shin Yee Answer : [Re] Inquiry for the item from shi****HI Customer, tank capacity is 160ml. You can adjust knozzle to adjust spray
Does this include washable microfibre too? Answer : [Re] Inquiry for the item from nat****Hi. Is the S6 box include 2 microfibers cloth like the image attached? Thanks Answer : [Re] Inquiry for the item from suk****Hi Customer, there is 10 pices of cloth included
Your item title state local delivery but your product info states delivery from China.
Which is which? Answer : [Re] Inquiry related delivery from eli****Hi Customer, we have S6 white in stocks now, 2 working days for delivery Will the gst be around 40 dollars given the 569 listed price? Answer : [Re] Inquiry related delivery from foo****How can I purchase with coupon 60 SGD? Answer : [Re] Inquiry for the item from Boa****HI Customer, Click on coupon and it will deduct automatically
Where is the $60 cart coupon? Answer : [Re] Inquiry for the item from Rou****HI Cusotmer, you will have to ask Qoo10 Customer Service Hi is it global or chinese version? Answer : [Re] Inquiry for the item from 262****Hi Customer, S6 is international verisons Do you have black in stock? Answer : [Re] Inquiry for the item from mik****Hi Customer, No black S6 stocks
Dear customer, we have ready stocks, the Singapore Government custom insepction have just completed. we will ship it tmr
(Dec 05, 2019 14:04) Answer : [Re] Inquiry for the item from the****Question : [Re] Inquiry for the item from the****Answer : [Re] Inquiry for the item from the****Is it possible to pick-up in Singapore from a store or a pick-up point? Answer : [Re] Inquiry related delivery from 262****Dear Customer, Sorry, we don't provide store pick up. Delivery Only.
Hi seller, the local 12 mths warranty is it from Xiaomi Singapore? The Xiaomi app for the S6 can be used here in Singapore? Answer : [Re] Inquiry for the item from ste****Hi Customer, local warranty is with us. yes this is international version for SG server When will the stock for black s6 be available for sale? Answer : [Re] Inquiry for the item from chr****Hi Customer, Currently no stock. Xiaomi is having a worlwide shortage. We have placed orders for stocks but no arrival dates into SG Hi. When will the black one be in stock? Answer : [Re] Inquiry for the item from chr****Hi Customer, Currently no stock. Xiaomi is having a worlwide shortage. We have placed orders for stocks but no arrival dates into SG
Do you have ready stock for S6 white?
What is the lead time to delivery to door step?
The xiaomi app will be usable and applicable in SG right? Answer : [Re] Inquiry for the item from tsh****Hi Customer, yes stocks arriving early next week for S6 white Is this Xiaomi latest design for the vacuum cleaner? Answer : [Re] Inquiry for the item from sha****Can I tell the robot which room to clean? May be every day different. Tqvm. Answer : [Re] Inquiry for the item from sha****HI customer, you can access the app and set up Hi Seller, when will the black color roborock s6 stock be arriving? Answer : [Re] Inquiry for the item from Lis****Hi Customer, Sincere apologies. We have placred orders with factory, but no arrival dates into SG Hi seller, if I place order for the Roborock S6 white when can I get the item? Answer : [Re] Inquiry for the item from ste****HI Customer, we have stocks arriving late next week Question : [Re] Inquiry for the item from ste****Hi seller, where to buy the disposable mop pads and the rotating brushes for the Roborock S6? Answer : [Re] Inquiry for the item from ste****HI customer, its available in the store If I place the order now for S6 White (Gen3), what is the estimated date of delivery?
I'm away and will be back on 2 Dec. If the item happened to be delivered to Singapore before this date, can this item be stored in the warehouse (or shop) and I self-collect this item? Answer : [Re] Inquiry related delivery from 260****Dear customer, We have limited 500pcs S6 White ready stock, All current stocks have been reversed for customers who come earlier.
we will ship out stocks this Wednesday, local delivery will be 2 working days. Question : [Re] Inquiry related delivery from 260****What is the estimated date of arrival at my local address in Singapore? I'll be away from 24 Nov onwards and be back on 2 Dec. How can I do if the stock arrive before I'm back? Answer : [Re] Inquiry related delivery from 260****Dear customer, are you talking Roborock S6 white? Question : [Re] Inquiry related delivery from 260****Answer : [Re] Inquiry related delivery from 260****What is the estimated date of arrival at my local address in Singapore? I'll be away from 24 Nov onwards and be back on 2 Dec. How can I do if the stock arrive before I'm back? Question : [Re] Inquiry related delivery from 260****Hi Customer, it would be ideal to place a order when you arrive back to SG. Currently we have stocks Answer : [Re] Inquiry related delivery from gab****Will there be any 2019 year end promotion? Answer : [Re] Inquiry for the item from 260****HI customer, you will have to wait and see. thanks Answer : [Re] Inquiry for the item from mon****Answer : [Re] Inquiry for the item from won****Question : [Re] Inquiry for the item from won****Answer : [Re] Inquiry for the item from won****Answer : [Re] Inquiry for the item from sum****Answer : [Re] Inquiry for the item from eve****Answer : [Re] Inquiry related delivery from lit****Question : [Re] Inquiry related delivery from lit****Answer : [Re] Inquiry related delivery from lit****I can’t get the $50 Qoo10 voucher. Can help? Answer : [Re] Inquiry for the item from kai****HI Customer, this issue you will need to speak to Qoo10 CUstomer Service Local delivery in SG!! What does that mean of the shipping is indicated from China and need to pay GST on top of listed price?
Appreciate if you could make info transparent to all potential buyers in the listing!! Answer : [Re] Inquiry for the item from may****HI Customer, as anything you buy in SG you need to pay for GST Hi, this ships from China and takes 5 days?
Would I have to pay additional gst on this because it is over $400? If so, this is no different from the price of product if I buy from local merchant? Answer : [Re] Inquiry for the item from Jio****dear customer,
Our sincere apology, S6 Black is short of stocks. Would you like to Switch to S6 white color so that we can ship out immediately ?
Hi Customer, we're a local supplier in SG. AS everything you have to pay for GST
(Nov 10, 2019 23:52) Answer : [Re] Inquiry for the item from 209****Answer : [Re] Inquiry related delivery from teo****Question : [Re] Inquiry related delivery from teo****Answer : [Re] Inquiry related delivery from teo****Question : [Re] Inquiry related delivery from teo****Hi,
May I know when will you have stock for S6 black?
Can I pre order for S6 black?
Regards,
Shin Yee Answer : [Re] Inquiry for the item from shi****Hi Customer, Sincere apologies. Unfortunately, we're having further delays from Xiaomi factory on S6 Black having worldwide shortages. We have placed orders for stocks, but we have no dates of arrival into SG.
However, we have White S6 in stocks now, ready to go. Would you take a white S6 instead??? purchase in Singapore need to pay GST? even if it ship from local warehouse? Answer : [Re] Inquiry for the item from Lcs****Hi Customer, Sincere apologies. Unfortunately, we're having further delays from Xiaomi factory on S6 Black having worldwide shortages. We have placed orders for stocks, but we have no dates of arrival into SG.
However, we have White S6 in stocks now, ready to go. Would you take a white S6 instead??? Answer : [Re] Inquiry related delivery from teo****When I click to purchase, there is a message saying that I need to pay for the custom duty and GST? Is that true? Answer : [Re] Inquiry related delivery from phi****Hi Customer, yes you need to pay GST Hi Seller,
Where is the aftersales service center for roborock s6 pls? Answer : [Re] Inquiry for the item from Lis****HI Customer, for warranty and repair only: Proxima @ Gambas, 50 Gambas Ave, #10-36. S757022
in the first instance, just get us on the live chat Answer : [Re] Inquiry for the item from ery****If I order now, when can I get the S6? The shipping date has been shifted from 3rd to 6th Nov. Is 6th Nov confirm shipping date? Answer : [Re] Inquiry for the item from phi****HI Customer, Yes and estimate is around the 6th Answer : [Re] Inquiry for the item from teo****Question : [Re] Inquiry for the item from teo****Can S6 work with Google Home? Answer : [Re] Inquiry for the item from nic****Hi Customre, works with google home & amazon alexa Which generation is this? Where is the service center for the 1 year warranty? Answer : [Re] Inquiry for the item from kai****The S6 is the latest version this year.
Anything you can contact us:
Contact: Roborock Official / 85864156
Address: Proxima @ Gambas, 50 Gambas Crescent, #10-36, S757022 Question : [Re] Inquiry for the item from kai****Latest meaning? Is this generation 1, 2 or 3? Answer : [Re] Inquiry for the item from kai****Hi Customer, S6 new upgraded firmware improvement, map development & precision, motor performance and better battery performance. Noise level is down by 50%. Overall performance improved 230%. Question : [Re] Inquiry for the item from kai****Hmm.. u didn’t answer my question. So which generation? Answer : [Re] Inquiry for the item from kai****HI Customer, yes gen 3. our sincere apology that all S6 black and white models have sold out due very hot sales demand. Based on Xiaomi Factory feedback, the S6 Black & white models will arrive back into stock in 2 weeks time.
Question : [Re] Inquiry for the item from kai****Will seriously consider, Thank you! Answer : [Re] Inquiry for the item from kai****Sorry, 1 more qn, is a better price coming up on 11.11? :)) Question : [Re] Inquiry for the item from kai****HI Customer, yes it will be. But we cannot disclose until the sales starts Answer : [Re] Inquiry for the item from kai****No worries, will await :) Question : [Re] Inquiry for the item from kai****Can I check with you can this S6 work in mihome(app) region China? And can it work with roborock (app) Answer : [Re] Inquiry for the item from ali****HI Customer, this is international version, is will work Singapore server, yes with Mi Home app Connects to Xiao mi home Singapore?
Comes with 3 pin plug? Answer : [Re] Inquiry for the item from kai****It can be connected through xiaomi Singapore. The plugin is EU 2 pins
Answer : [Re] Inquiry for the item from gab****
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