Q&A board

Q & A Lists
Item Question & Answer
[Swatow Restaurant] BIG Longevity Bun l for auspicious events and birthday celebrations
[Swatow Restaurant] BIG Longevity Bun l for auspicious events and birthday celebrations
Item Q&A
  • Question : Inquiry for the item from joy****Dec 05, 2019

    Can i order here but go down to foodexchange and collect?

    Answer : [Re] Inquiry for the item from joy****

    Hi Customer,

    As spoken, you can come down to make a purchase.

    Thanks

  • Question : Inquiry for the item from jun****Oct 16, 2019

    Hi can request to make the filling less sweet because elderly people cannot take too much sugar.

    Answer : [Re] Inquiry for the item from jun****

    Hi Customer,

    Our longevity bun are already lower in sugar content as compared to the others.

    Thanks

  • Question : Inquiry for the item from cel****Oct 16, 2019

    Hi, can i place order but deliver next Friday before 5pm? Also, possible to help me steam it first before delivery? My office don’t have steamer.

    Answer : [Re] Inquiry for the item from cel****

    Hi Customer,

    You can choose your own desired shipping date when checking out and heating up before delivery would not be possible. Delivery would take up to 3hours and the buns will also turn cold by then.

    Thanks

  • Question : Inquiry related delivery from ame****Sep 22, 2019

    Can self collect at TPY Swatow restaurant? If yes, how to choose

    Answer : [Re] Inquiry related delivery from ame****

    Hi Customer,

    Self collection is not available.

    Thanks

  • Question : Inquiry for the item from Yvo****Jun 26, 2019

    Hi

    If I were to order in the morning , will I be able to get able to get it the same day in the evening?

    Answer : [Re] Inquiry for the item from Yvo****

    Hi Customer,

    This is need to be ordered at least a day in advance.

    Thanks

+View all Notice, FAQ, Q&A >>
42pcs Assorted Dim Sum! Chilled Dim Sum Delivery
42pcs Assorted Dim Sum! Chilled Dim Sum Delivery
Item Q&A
  • Question : Inquiry for the item from 262****Dec 04, 2019

  • Question : 来自ann****会员的商品咨询。Dec 02, 2019

    如果今天下单请这个商品请问明天可以送货吗?谢谢

    Answer : [Re] 来自ann****会员的商品咨询。

    您好,

    下单的时候可以选择自己喜欢的送货日期。

    谢谢

  • Question : Inquiry from val****Nov 29, 2019

  • Question : Inquiry for the item from leo****Nov 28, 2019

    How long do I need to steam the Tim sum?

    Answer : [Re] Inquiry for the item from leo****

    Hi Customer,

    Can steam for 5 to 6mins.

    Thanks

  • Question : Inquiry for the item from ani****Nov 23, 2019

    Are the dim sum chilled or frozen?
    How long can they keep?

    Answer : [Re] Inquiry for the item from ani****

    Hi Customer,

    They are chilled. Can last for 5 days if keep in freezer and 2 to 3 days in chiller.

    Thanks

    Question : [Re] Inquiry for the item from ani****

    If keep in freezer should be able to keep for long time??

    Answer : [Re] Inquiry for the item from ani****

    Hi Customer,

    Maximum are only 5 to 7 days in the freezer cause our dimsum are all made without preservative.

    Thanks

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] 1 for 1 special is back! 6pcs LO MAI GAI + 2 pks Crispy SALTED EGG FISH SKIN!
[Swatow Restaurant] 1 for 1 special is back! 6pcs LO MAI GAI + 2 pks Crispy SALTED EGG FISH SKIN!
Item Q&A
  • Question : 来自ann****会员的商品咨询。Dec 02, 2019

    请问如果今天我下单商品可以安排明天输送吗?

    Answer : [Re] 来自ann****会员的商品咨询。

    您好,

    下单的时候可以选择自己喜欢的送货日期。

    谢谢

[Swatow Restaurant] 6 Pieces Mini Glutinous Rice in Lotus Leaf! 迷你荷香糯米鸡! Freshly Chilled Dim Sum
[Swatow Restaurant] 6 Pieces Mini Glutinous Rice in Lotus Leaf! 迷你荷香糯米鸡! Freshly Chilled Dim Sum
Item Q&A
  • Question : Inquiry for the item from ani****Nov 28, 2019

    When is the expiry date?

    Answer : [Re] Inquiry for the item from ani****

    Hi Customer,

    These can be kept for 5 days in store in freezer. Expiry date would be stated on the packagings.

    Thanks

  • Question : Inquiry for the item from mis****Oct 28, 2019

  • Question : Inquiry related delivery from des****Oct 16, 2019

  • Question : Inquiry related delivery from jun****Sep 09, 2019

    Hi, I have been ordering from your site and last ordered in Aug. The site mentioned free delivery for $50 purchase but why is there suddenly a surcharge imposed based on distance even though I am placing an order over $50??

    Answer : [Re] Inquiry related delivery from jun****

    Hi Customer,

    Please note that Qxpress had recently implemented a new system whereby there will be a surcharge according to the distance from the pick up location of the parcel to your address.

    Free shipping over $50 do apply only when the distance are within 1 to 10km. Please refer to the attachement for a clearer picture.

    On the side note, please understand that this is something beyond the seller control and all the extra charges on distance will all go to the Qxpress side and we sell do not earn any profit from it.

    We hope for your understanding.

    Thanks

  • Question : Inquiry related delivery from m_p****Apr 15, 2019

    Hi i like to self collect. Pls advise on address and timing/ dates to avoid. Thks

    Answer : [Re] Inquiry related delivery from m_p****

    Hi Customer,

    Self collection is not available.

    Thanks

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] Mochi l 6 pcs l Durian Mango Yam l 42gm each l Freshly handmade
[Swatow Restaurant] Mochi l 6 pcs l Durian Mango Yam l 42gm each l Freshly handmade
Item Q&A
  • Question : Inquiry for the item from ani****Nov 28, 2019

    How long can we keep the Mochi before it expires?

    Answer : [Re] Inquiry for the item from ani****

    Hi Customer,

    For best consumption experience, it is recommended to finish the mochi within 2 days. If stored too long, the skin would become hard.

    Thanks

  • Question : Inquiry related delivery from rak****Jun 15, 2019

  • Question : Inquiry for the item from oli****Mar 12, 2019

    can i select only durian for all 6 mochi

    Answer : [Re] Inquiry for the item from oli****

    Hi Customer,

    Currently we do not have this option yet. Hope for your understanding.

    Thanks

  • Question : Inquiry from ela****Jan 02, 2019

    This is in reply to your email. You can deliver replacement on 10 Jan next Thu, 12 to 2pm.

    Order: 286276187

    Answer : [Re] Inquiry from ela****

    Hi Customer,

    Already arrange the redelivery for the mochi. Your kind understand are much appreciated.

    Thanks

  • Question : Inquiry for the item from ela****Dec 28, 2018

    The mochi was melted and no longer cold when it arrived. Is it still safe to eat? Pls reply.

    Answer : [Re] Inquiry for the item from ela****

    Hi Customer,

    Our mochi was not frozen to begin with, it is just chilled so it is totally normal to be kind of soft. However, if it really goes way too soft that it seems like it has melted, kindly just place it back to the chiller for 1 to 2hr before consuming. It is totally still safe for consuming, please rest assure.

    Thanks

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] Deep Fried Prawn Roll l 5roll x 100gm
[Swatow Restaurant] Deep Fried Prawn Roll l 5roll x 100gm
Item Q&A
  • Question : Inquiry for the item from ani****Nov 28, 2019

    How long can the rolls keep in freezer?

    Answer : [Re] Inquiry for the item from ani****

    Hi Customer,

    Can keep for a maximum of 5 to 7 days if in freezer.

    Thanks

  • Question : Inquiry for the item from Peg****Oct 25, 2019

    Need to steam before fry the prawn roll?

    Answer : [Re] Inquiry for the item from Peg****

    Hi Customer,

    No need to steam can just fry immediately after take out from freezer.

    Thanks

  • Question : Inquiry related delivery from lee****Jul 02, 2019

  • Question : Inquiry for the item from Tsp****Jun 08, 2019

    Hi, do you hav non spicy prawn rolls?

    Answer : [Re] Inquiry for the item from Tsp****

    Hi Customer,

    We do not have that at the moment.

    Thanks

  • Question : Inquiry for the item from joh****May 26, 2019

    The prawn rolls are spicy with chili?

    Answer : [Re] Inquiry for the item from joh****

    Hi Customer,

    Yes. It contains with a hint of spiciness as shown in our listing picture.

    Thanks

    Question : [Re] Inquiry for the item from joh****

    Hi, noted. Thanks!

    Answer : [Re] Inquiry for the item from joh****

    No problem

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] 12pcs Pork Siew Mai! 猪肉烧卖! Freshly Chilled Dim Sum Delivery!
[Swatow Restaurant] 12pcs Pork Siew Mai! 猪肉烧卖! Freshly Chilled Dim Sum Delivery!
Item Q&A
  • Question : Inquiry related delivery from esd****Nov 27, 2019

    short of 1 item 309737224, told delivery man Yanming, just left. he said to contact seller.

    Answer : [Re] Inquiry related delivery from esd****

    Hi Customer,

    We are noted, will refund accordingly.

    Thanks

  • Question : Inquiry for the item from rai****Sep 05, 2019

    Hi
    I've received the siew mai but why different from the pic? Missing the best part which is the orange ball on the top.

    Answer : [Re] Inquiry for the item from rai****

    Hi Customer,

    For the pictures shown, they are for illustration purpose only. For siewmai with the fishroe on top, it is only available at our restaruant. We hope for your understanding.

    Thanks

  • Question : Inquiry related delivery from 233****Jul 16, 2019

    Why is there a shipping fee when the total items I intend to buy exceeds $50?

    Answer : [Re] Inquiry related delivery from 233****

    Hi Customer,

    There should not be any shipping fee if order are above $50. It might be a system error. Please try again.

    Thanks

    Question : [Re] Inquiry related delivery from 233****

    It's still the same.

    Answer : [Re] Inquiry related delivery from 233****

    Hi Customer,

    Can we check if there is any voucher or qpoints used when checking out?

    Thanks

  • Question : Inquiry related delivery from jes****Jun 25, 2019

    Hi. I need on Sunday. Is it possible to collect on Sunday myself. Where can I collect forms?

    Answer : [Re] Inquiry related delivery from jes****

    Hi Customer,

    Self collection is not available.

    Thanks

  • Question : Inquiry for the item from tta****Jun 06, 2019

    Dear seller
    Do this Siew Mai consists of prawn, cos allergy to prawn? Thank u.

    Answer : [Re] Inquiry for the item from tta****

    Hi Customer,

    Yes our Siewmai contains prawn.

    Thanks

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] 12pcs Teochew Crystal Dumpling (Savoury)! 潮州水晶包 Freshly Chilled Dim Sum Delivery
[Swatow Restaurant] 12pcs Teochew Crystal Dumpling (Savoury)! 潮州水晶包 Freshly Chilled Dim Sum Delivery
Item Q&A
  • Question : Inquiry for the item from cdi****Nov 27, 2019

    When is the expiry date?

    Answer : [Re] Inquiry for the item from cdi****

    Hi Customer,

    Can last for 5 to 7 days if in freezer.

    Thanks

  • Question : Inquiry related cancel and refund from 246****May 21, 2019

    Hi

    Hi
    What is your company's policy when the items arrive thawed due to delayed delivery?
    Thank you.

    Answer : [Re] Inquiry related cancel and refund from 246****

    Hi Customer,

    We will see how long the food has been outside. And if is very long, we would contact the Qxquick side for investigations and do up the full refund for the customer.

    Thanks

  • Question : Inquiry related delivery from lec****May 20, 2019

    A day ago I checked, the shipping was free if bought above $40 of foodstuffs. But now when i check, it becomes $50 & above for free shipping??

    Answer : [Re] Inquiry related delivery from lec****

    Hi Customer,

    The free delivery on $40 and above was just a offer for a limited time only. The usual was $50 and above to have a free shipping. We hope for your understanding.

    Thanks

  • Question : Inquiry related delivery from fai****Sep 19, 2018

  • Question : Inquiry for the item from my_****Aug 23, 2018

    Hi, how long can the food be kept in freezer? Will item be frozen or freashly made?

    Answer : [Re] Inquiry for the item from my_****

    Hi Customer,

    Our dimsum are freshly handmade daily so the expected shelf life will be around 3 to 4days max in the freezer and 2days in the chiller.

    Thanks

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] 12pcs Steamed Dumpling with Chives! 蒜香韭菜饺! Freshly Chilled Dim Sum Delivery!
[Swatow Restaurant] 12pcs Steamed Dumpling with Chives! 蒜香韭菜饺! Freshly Chilled Dim Sum Delivery!
Item Q&A
  • Question : Inquiry related delivery from mad****Nov 19, 2019

  • Question : Inquiry related delivery from cha****Nov 08, 2019

    Hi seller,
    I'd like to buy few items from your shop. It's stated in your shop that it is free delivery if a customer buys above $50. However, when I want to make payment, I get additional $2 charge for shipping fee. What happened for the free shipping? Thanks.

    Answer : [Re] Inquiry related delivery from cha****

    Hi Customer,

    The surcharge is due to the new system implemented by the Qxpress.

    When orders are $50 and above, the shipping fee of $5.50 would be waived. However, there will still be a surcharge for distance if the drop off location and pick up location are more than 10km apart. There will be a surcharge of $1 for every additional 5km.

    We hope you understand that this is the decision from Qxpress side and as a seller this is something beyond our control. Please also note that, we do not earn any profit from the surcharges, all of it would only go to the Qxpress.

    Kindly refer to the attachment on how to check the distance.
    Your understanding will be appreciated.

    For further enquiry, please kindly contact Qoo10 Customer Service at 6500 4440 or email to help@qoo10.sg

    Thanks

    Question : [Re] Inquiry related delivery from cha****

    Hi seller,
    Thanks for clarifying. I just placed my order.

    Answer : [Re] Inquiry related delivery from cha****

    Hi Customer,

    No problem, your understanding are appreciated.

    Thanks

  • Question : Inquiry related delivery from xia****Aug 23, 2019

    I want to order $70 worth of dim sum but told me need to pay $3 for delivery. I thought is free for above $50?

    Answer : [Re] Inquiry related delivery from xia****

    Hi Customer,

    QxQuick had just implemented a new delivery surchage system. The surcharge is charged by distance from our pick up location to your address, this explain the additional of $3.

    However for now, as it had just started and quite a lot of thing was not official yet, we would refund you for that extra $3 this time. Hope for your understanding.

    Kindly let us know when you have done your purchase so our team could take note of your case.

    Thanks

  • Question : Inquiry related return and exchange from yea****May 22, 2019

    Hi,

    I bought the steamed dumpling with chives, but you have sent me the buns (photos as attached) instead. Please send the chive dumplings and collect back your buns.

    My order number is 295906729

    Answer : [Re] Inquiry related return and exchange from yea****

    Hi Customer,

    We are unable to do the exchange. Can we refund you for the wrong items instead? Please advise.

    Thanks

    Question : [Re] Inquiry related return and exchange from yea****

    Hi,

    Can check why the refund is only $2.92 when I’ve paid more than that for the item?

    Answer : [Re] Inquiry related return and exchange from yea****

    Hi Customer,

    For this we would have to check with the Qoo10 side as it was not done through a partial refund, it might have gone through a different kind of process piror to your request. Please give us some time to check and get back to you as soon as possible.

    Thanks

    Question : [Re] Inquiry related return and exchange from yea****

    Hi,

    It has been more than a week already, appreciate if you could give a status update.

    Thanks

    Answer : [Re] Inquiry related return and exchange from yea****

    Hi Customer,

    We've check with the Qoo10 side and is advised that customer should contact them personally for such cases. Please refer to attached for more information.

    Thanks

  • Question : Inquiry for the item from lee****Oct 05, 2018

    Steamed dumpling with Chives, can I know what is the ingredient? Cause I don’t wanna to have meat/ seafood/ mushroom. Best to have all vege only (garlic is acceptable)

    Answer : [Re] Inquiry for the item from lee****

    Hi Customer,

    Unfortunately, our chives dumpling contains shrimp. Muhsroom dumpling will be good for just veges.

    Thanks

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] Mango Pomelo Sago [800g]
[Swatow Restaurant] Mango Pomelo Sago [800g]
Item Q&A
  • Question : Inquiry related delivery from lad****Nov 17, 2019

    Dear seller,
    Seriously speaking, this dessert is great. However, l am so disappointed with the delivery. I ordered 8 packs and 6 packs were all leaking inside the plastic bag and upon checking the time of collection, my item was late for almost 5 hrs!!!!. I sincerely hope you can find a better and more polite delivery company who pays attention to detail in their delivery, especially with perishable food. Thank you.

    Answer : [Re] Inquiry related delivery from lad****

    Hi Customer,

    According to system, the item was delivered within 3hours. Please advise on what time you had recieve you items and please provide us with a photo of all the mango sago with defects if possible.

    Thanks

    Question : [Re] Inquiry related delivery from lad****

    Hi,
    I had thrown some away as 3 packs were bad. I am not able to take any pics as l have to clean up the mess upon receiving it.
    I had again placed 4 orders if the above to be delivered on Wednesday. If the same thing happens again, l will take some photos.

    Answer : [Re] Inquiry related delivery from lad****

    Hi Customer,

    So sorry to hear that. If same thing happen to this batch please kindly take a photo to show us and we will do up the necessary compensation from our side.

    Thanks

    Question : [Re] Inquiry related delivery from lad****

    Sure. Will do. Thank you. I just hope this round, the 8 packs will be clean and cold. I have been cleaning my fridge, inspite of putting the leaking packs in a different plastic bags. Very frustrating. It used to filled up a 1000ml bottle. However, thus time round, only 3/4 being filled up.

    Answer : [Re] Inquiry related delivery from lad****

    Hi Customer,

    We would take note this time when sealing the packaging.

    Thanks

  • Question : Inquiry from lou****Nov 14, 2019

  • Question : Inquiry for the item from Joa****Nov 11, 2019

    I pkt is for 1 person share?

    Answer : [Re] Inquiry for the item from Joa****

    Hi Customer,

    1pkt good for 2 to 3person share.

    Thanks

  • Question : Inquiry for the item from lea****Nov 10, 2019

    How long can we keep in freezer?

    Answer : [Re] Inquiry for the item from lea****

    Hi Customer,

    Can keep for a week.

    Thanks

  • Question : Inquiry for the item from jas****Nov 09, 2019

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] 12pcs Braised Pork Bun! Freshly Chilled Dim Sum Delivery!
[Swatow Restaurant] 12pcs Braised Pork Bun! Freshly Chilled Dim Sum Delivery!
Item Q&A
  • Question : Inquiry for the item from Est****Nov 17, 2019

  • Question : Inquiry for the item from sl7****Nov 13, 2019

    Hi seller,
    Your Qoo photo for braised pork bun & description changed today. But when click in the item still got 12 free beancurd prawn roll.
    Pls confirm my order today for 12 braised pork bun is definitely including free 12 beancurd prawn roll as a set.
    Otherwise i want to cancel my order.
    Pls adv

    Answer : [Re] Inquiry for the item from sl7****

    Hi Customer,

    You will still be entitled to the Buy 1 Free 1 promotion as the system did not update in time. Do not worry about your order.

    Thanks

  • Question : Inquiry related delivery from tjm****Nov 12, 2019

  • Question : Inquiry for the item from jas****Nov 11, 2019

    How come at check out, total amt has addtl $2 added into final payment? Pls check. Thks

    Answer : [Re] Inquiry for the item from jas****

    Hi Customer,

    The surcharge is due to the new system implemented by the Qxpress.

    When orders are $50 and above, the shipping fee of $5.50 would be waived. However, there will still be a surcharge for distance if the drop off location and pick up location are more than 10km apart. There will be a surcharge of $1 for every additional 5km.

    We hope you understand that this is the decision from Qxpress side and as a seller this is something beyond our control. Please also note that, we do not earn any profit from the surcharges, all of it would only go to the Qxpress.

    Kindly refer to the attachment on how to check the distance.

    Your understanding will be appreciated.

    For further enquiry, please kindly contact Qoo10 Customer Service at 6500 4440 or email to help@qoo10.sg

    Thanks

  • Question : Inquiry for the item from jun****Nov 10, 2019

    For the fried bean curd rolls, can I heat them up in air fryer?

    Answer : [Re] Inquiry for the item from jun****

    Hi Customer,

    Yes not a problem.

    Thanks

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] 12pcs Prawn Dumplings! 汕头虾饺皇! Freshly Chilled Dim Sum Delivery!
[Swatow Restaurant] 12pcs Prawn Dumplings! 汕头虾饺皇! Freshly Chilled Dim Sum Delivery!
Item Q&A
  • Question : Inquiry for the item from pin****Nov 13, 2019

    Hi Seller,

    Is it just prawn, any other meat (eg. pork) in the dumpling?

    Rgds

    Answer : [Re] Inquiry for the item from pin****

    Hi Customer,

    There are just prawn in this particular dumpling.

    Thanks

  • Question : Inquiry for the item from mta****Aug 15, 2019

    Which of your items have no pork and no lard?

    Answer : [Re] Inquiry for the item from mta****

    Hi Customer,

    Ours products is no lard but some items contains pork eg Siew Mai etc.

    Thanks

  • Question : Inquiry for the item from joy****Jun 27, 2019

  • Question : Inquiry related delivery from mic****Apr 25, 2019

  • Question : Inquiry for the item from seo****Oct 04, 2018

    I intend to order tomorrow. Will it be delivered on Saturday, the next day?

    Answer : [Re] Inquiry for the item from seo****

    Hi Customer,

    You can order now and choose your desire shipping date. If the slot is not full, you shall be able to receive them on the chosen date and time.

    Thanks

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] 800g Teochew Yam Paste Dessert 金瓜福果芋泥!
[Swatow Restaurant] 800g Teochew Yam Paste Dessert 金瓜福果芋泥!
Item Q&A
  • Question : Inquiry for the item from ber****Nov 11, 2019

    Hi, this is good for how roughly many servings?

    Answer : [Re] Inquiry for the item from ber****

    Hi Customer,

    Suitable for 2 to 3pax.

    Thanks

    Question : [Re] Inquiry for the item from ber****

    Hi, my total purchase is already above $50 for free shipping. Why is there still additional $1 charge for shipping? Pls advise

    Answer : [Re] Inquiry for the item from ber****

    Hi Customer,

    The surcharge is due to the new system implemented by the Qxpress.

    When orders are $50 and above, the shipping fee of $5.50 would be waived. However, there will still be a surcharge for distance if the drop off location and pick up location are more than 10km apart. There will be a surcharge of $1 for every additional 5km.

    We hope you understand that this is the decision from Qxpress side and as a seller this is something beyond our control. Please also note that, we do not earn any profit from the surcharges, all of it would only go to the Qxpress.

    Kindly refer to the attachment on how to check the distance.

    Your understanding will be appreciated.

    For further enquiry, please kindly contact Qoo10 Customer Service at 6500 4440 or email to help@qoo10.sg

    Thanks

    Question : [Re] Inquiry for the item from ber****

    Thanks for the prompt reply n clarifications.

    Answer : [Re] Inquiry for the item from ber****

    No problem.

  • Question : Inquiry for the item from goh****May 26, 2019

    Does it have pork lard?

    Answer : [Re] Inquiry for the item from goh****

    Hi Customers,

    No. They dont contain pork lard

    Thanks

  • Question : Inquiry related delivery from pek****Apr 04, 2019

    Hi, I want to select the shipping timing for tomorrow morning, but cannot be selected. May I know what happened,

    Answer : [Re] Inquiry related delivery from pek****

    Hi Customer,

    It means that the delivery slot is already full. Please choose on other available dates.

    Thanks

  • Question : Inquiry for the item from shi****Mar 31, 2019

    Hi does tis contain lard oil? Suitable for vegetarian?

    Answer : [Re] Inquiry for the item from shi****

    Hi Customer,

    The oil we used for this is onion oil.

    Thanks

[Swatow Restaurant] 12pcs BBQ Pork Bun! Char Siew Bun 蜜汁叉烧包! Freshly Chilled Dim Sum Delivery!
[Swatow Restaurant] 12pcs BBQ Pork Bun! Char Siew Bun 蜜汁叉烧包! Freshly Chilled Dim Sum Delivery!
Item Q&A
  • Question : Inquiry related delivery from llo****Nov 08, 2019

  • Question : Inquiry for the item from ely****Nov 07, 2019

    Please check that I have receive all my items except char siew bun,please reply ASAP,thanks.

    Answer : [Re] Inquiry for the item from ely****

    Hi Customer,

    Apologise for the mistake. Would like to do a redelivery to you by next week. Is it okay for you?

    Thanks

    Question : [Re] Inquiry for the item from ely****

    Let me know the date and timing

    Answer : [Re] Inquiry for the item from ely****

    Hi Customer,

    Already arranged redelivery to be on next Mon 11 Nov, 10am to 12pm. Please be there to receive the BBQ Pork Bun.

    Thanks

  • Question : Inquiry related delivery from che****Oct 25, 2019

    Dear Seller,

    Shipping is stated as free for orders over $50. However, why is there a $1 charge for Shipping upon check out? Kindly please advise. Awaiting your reply. Thank you.

    Answer : [Re] Inquiry related delivery from che****

    Hi Customer,

    The surcharge is due to the new system implemented by the Qxpress.

    When orders are $50 and above, the shipping fee of $5.50 would be waived. However, there will still be a surcharge for distance if the drop off location and pick up location are more than 10km apart. There will be a surcharge of $1 for every additional 5km.

    We hope you understand that this is the decision from Qxpress side and as a seller this is something beyond our control. Please also note that, we do not earn any profit from the surcharges, all of it would only go to the Qxpress.

    Kindly refer to the attachment on how to check the distance.

    Your understanding will be appreciated.

    Thanks

    Question : [Re] Inquiry related delivery from che****

    Appreciate and thank you for your prompt reply as well as clarification.

    Answer : [Re] Inquiry related delivery from che****

    No problem.

  • Question : Inquiry related delivery from teo****Oct 09, 2019

    You have different items on different pages. But free delivery is for order above $50. How can I buy different items from different pages such that the total is above $50 and get the free delivery?

    Answer : [Re] Inquiry related delivery from teo****

    Hi Customer,

    You can choose and put them in your cart. And then cart out all at once.

    Thanks

  • Question : Inquiry related delivery from ivy****Aug 26, 2019

+View all Notice, FAQ, Q&A >>
[Swatow 11.11 Promotion] Buy 1 Free 1 Cheng Tng Dessert [800g]
[Swatow 11.11 Promotion] Buy 1 Free 1 Cheng Tng Dessert [800g]
Item Q&A
[Swatow Restaurant] 12pcs Chicken and Pork Bun! 鸡猪金包! Freshly Chilled Dim Sum Delivery!
[Swatow Restaurant] 12pcs Chicken and Pork Bun! 鸡猪金包! Freshly Chilled Dim Sum Delivery!
Item Q&A
  • Question : Inquiry for the item from jea****Oct 26, 2019

    Hi seller..if i can't finish all the stuffs in the given period..how long will it last if i put in the frozen stage???thanks.

    Answer : [Re] Inquiry for the item from jea****

    Hi Customer,

    Can last for 5days if store in freeze properly.

    Thanks

    Question : [Re] Inquiry for the item from jea****

    O.k.thanks.

    Answer : [Re] Inquiry for the item from jea****

    No problem.

  • Question : Inquiry for the item from kid****Sep 17, 2019

    为什么邮费$6.90 还要加多$1 ?

    Answer : [Re] Inquiry for the item from kid****

    你好,

    这个是 Qxquick 的新系统。也就是说,只要你的地址距离我们的出货地点超过 10km 以上的话, 每个 5km 邮费就会各加 $1。

    邮费会从$6.80开始,如果购买到$50以上$6.80就不算,直接从距离费开始算。

    以上除了 $6.80 以外其它全部多加的费用都是属于 QxQuick 的,我们卖家并没有赚取任何费用。这个是 Qxquick 的决定,我们卖家也没有办法。

    可以参考附上的照片。

    谢谢

    Question : [Re] Inquiry for the item from kid****

    这样那里懂有多远距离喔! 就是要多收shipping fee !
    感觉就是被欺骗了! 点上去都没写😞😒

    Answer : [Re] Inquiry for the item from kid****

    你好,

    请跟着以上的步骤来计算您的距离。我们卖家并没有欺骗我们的顾客, 如果购买到$6.80的话,运送费一样是免费的只是要多付给Qxquick的距离费而已。我们已经做了我们能做的,这个多加的费用我们卖家也不会赚取分毫。希望您能谅解。

    谢谢

    Question : [Re] Inquiry for the item from kid****

    我不是说你们!是说Qoo10 app都按不到就来看的!☹️

    Answer : [Re] Inquiry for the item from kid****

    谢谢您的谅解!

  • Question : Inquiry for the item from Wsp****Jun 17, 2019

  • Question : Inquiry for the item from cya****Aug 15, 2019

    Thanks for no added preservatives but is there added MSG or other addictives?

    Answer : [Re] Inquiry for the item from cya****

    Dear Customer,

    We have put a little bit MSG to enhance flavour. Additives and processed food go together. Thank you.

  • Question : Inquiry from dav****Jun 24, 2019

    You delivered a box of chicken feet last week on 19/6 but my order was for 12 chicken & pork bao. Till now there has not been any response whether you are replacing the correct item & if so when. I don't think the chicken feet shld be taken back & sell to another customer after so many days.

    Answer : [Re] Inquiry from dav****

    Hi Customer,

    We apologise for the mistake and only get to resolve it for you now. For the chicken and pork bun, we would proceed to the refund to you and as for the chicken feet, we would not take back from you. You can have it as a complimentary from us, or if it was still not touched for so many days, we would recommend you to throw it away. We sincerely apologise for the mistake and late reply. We seek for your understanding.

    Thanks

    Question : [Re] Inquiry from dav****

    Ok that's fine you rather refund me the amount for the chicken & pork bao than replace it. How long will the refund take? Thanks.

    Answer : [Re] Inquiry from dav****

    Hi Customer,

    We have thought that it was so long since this issue was raised, we would not want to waste more of your time waiting for the redelivery so doing a refund will be more ideal. The refund was already proceeded and it would take around 2 to 3 working days for it to be credited into your Qaccount. Your understanding are appreciated.

    Thanks

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[Swatow Restaurant] 250gm Crispy Salted Egg Fish Skin!
[Swatow Restaurant] 250gm Crispy Salted Egg Fish Skin!
Item Q&A
  • Question : Inquiry for the item from she****Oct 23, 2019

  • Question : Inquiry related delivery from ann****Oct 14, 2019

    I want to buy 4 box over $50, but when I wanna check out. There is a quick delivery fee of $2. Why ya? I don't need quick delivery as delivery next week is okay also.

    Answer : [Re] Inquiry related delivery from ann****

    Hi Customer,

    The surcharge is due to the new system implemented by the Qxpress.

    When orders are $50 and above, the shipping fee of $5.50 would be waived. However, there will still be a surcharge for distance if the drop off location and pick up location are more than 10km apart. There will be a surcharge of $1 for every additional 5km.

    We hope you understand that this is the decision from Qxpress side and as a seller this is something beyond our control. Please also note that, we do not earn any profit from the surcharges, all of it would only go to the Qxpress.

    Kindly refer to the attachment on how to check the distance.

    Your understanding will be appreciated.

    Lastly, there is only 1 delivery courier that we are associating with as they are the only one that can help us to deliver the food to you within 3hours after collection.

    Thanks

  • Question : Inquiry for the item from ong****Aug 07, 2019

  • Question : Inquiry related delivery from ong****Aug 07, 2019

    Hi, can we come n pick up from Yr swatow for the fish skin? Can u add Yr shipping to store pick up option pls. Thanks. I want to order Yr fish skin but Yr delivery is expensive.

    Answer : [Re] Inquiry related delivery from ong****

    Dear Customer, sorry to inform you that we don't have store pick-up option at Qoo10. But, you still can purchase fish skin at any of our outlets. Alternative, you may want to buy from our Central Kitchen at 8A Admiralty Street #06-23 Food Xchange @ Admiralty S(757437) to get better price. Thanks for your support.

  • Question : Inquiry from gan****Jul 22, 2019

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[Swatow Restaurant] 12pcs Custard and Egg Yolk Bun! 金碧流沙包 Liu Sha Bao Fresh Chilled Dim Sum Delivery
[Swatow Restaurant] 12pcs Custard and Egg Yolk Bun! 金碧流沙包 Liu Sha Bao Fresh Chilled Dim Sum Delivery
Item Q&A
  • Question : Inquiry for the item from eva****Oct 20, 2019

    When is expiry date?

    Answer : [Re] Inquiry for the item from eva****

    Hi Customer,

    Expiry date will be stated on the box. Usually can last 5 to 7days in the freezer.

    Thanks

  • Question : Inquiry related delivery from ray****Jun 03, 2019

  • Question : Inquiry related delivery from jud****Jan 24, 2019

    Hi, may i check if i order now but request for delivery on 1st Feb 2019. Is it possible?

    Answer : [Re] Inquiry related delivery from jud****

    Hi Customer,

    Yes it is possible.

    Thanks

  • Question : Inquiry related delivery from lle****Dec 29, 2018

    Dear Seller, this item is missing from the delivery today. Can you arrange the re-delivery of this missing item (custard salted egg) on Monday, 31 Dec 2018 together with other dim sum items (Order No. 285591878 to 285591882).

    I am your regular customer and have already ordered more dim sum items for delivery this coming Monday, 31 Dec 2018. Please refer to Order No. 285591878 to 285591882.

    Please advise. Thank you.

    Answer : [Re] Inquiry related delivery from lle****

    Hi Customer,

    We will deliver it today together with your current order. We apologise for the shortage and late reply as our office only operate during the weekdays. Hope for your understanding.

    Thanks

    Question : [Re] Inquiry related delivery from lle****

    Dear Seller, have just received it. Thank you and happy new year!

    Answer : [Re] Inquiry related delivery from lle****

    No problem and thanks. Happy new year to you too!

  • Question : Inquiry for the item from lle****Dec 29, 2018

    Dear Seller, this item (custard salted egg bun) was missing from the delivery. Kindly advise whether you will arrange a re-delivery of this missing item or you will arrange refund of this item. Thank you.

    Answer : [Re] Inquiry for the item from lle****

    Hi Customer,

    We will deliver it today together with your current order. We apologise for the shortage and late reply as our office only operate during the weekdays. Hope for your understanding.

    Thanks

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[Swatow Restaurant] 12pcs Sesame Paste Bun 芝麻包! Freshly Chilled Dim Sum Delivery!
[Swatow Restaurant] 12pcs Sesame Paste Bun 芝麻包! Freshly Chilled Dim Sum Delivery!
Item Q&A
  • Question : Inquiry related return and exchange from car****Sep 27, 2019

    Wrong item sent! Order no. 304822026 is for Sesame paste buns but dumpling with chives were delivered instead. We don’t eat chives. Please arrange for exchange asap. Thanks!

    Answer : [Re] Inquiry related return and exchange from car****

    Hi Customer,

    As spoken, will do up the redelivery to tomorrow 12 to 5pm. As for the chive dumpling, you can have it as a complimentary from us.

    Thanks

  • Question : Inquiry for the item from yan****Dec 11, 2018

    Why sesame cost same or more than other bao items w meat or yolk? Please consider lower prices. Thanks

    Answer : [Re] Inquiry for the item from yan****

    Hi Customer,

    As you have see the skin color for our sesame bun are black and it is not done by normal food coloring, instead we used bamboo charcol powder to make it. Therefore a differ in the price compared to others paste base buns. We hope for your understanding.

    Lastly, your feedback are still very valuable to us and we would revert it to the our finance and marketing team.

    Thanks

    Question : [Re] Inquiry for the item from yan****

    Thanks for great services. Hope to buy soon

  • Question : Inquiry for the item from soo****Nov 22, 2018

    hi, is this sesame bun same as the black color sesame bun in the 3x6 buns bundle? I ordered that before and like it, but i’m not sure if this is the same cause this is white in color 😅

    Answer : [Re] Inquiry for the item from soo****

    Hi Customer,

    We only have 1 type of sesame bun. It might just look white in the picture due to lightnings. Do not worry about it.

    Thanks

  • Question : Inquiry for the item from chr****Nov 01, 2018

    Can vegetarian consume this sesame paste bun?

    Answer : [Re] Inquiry for the item from chr****

    Hi Customer,

    Yes, it is suitable for vegetarian.

    Thanks

[Swatow Restaurant] 150gm Sambal Chilli Sauce
[Swatow Restaurant] 150gm Sambal Chilli Sauce
Item Q&A
  • Question : Inquiry related delivery from 241****Sep 12, 2019

    I am waiting for your delivery for our dinner tonight. If you dont deliver today please refund te full amount.
    Thanks

    Answer : [Re] Inquiry related delivery from 241****

    Hi Customer,

    As shown in system, the item is already delivered. Hope that you had receive it well. Any complains about the delivery please direct it to the Qxquick side at 6661 9100 as delivery are done by them and we do not have any control on it. We hope for your understanding.

    Thanks

  • Question : Inquiry related cancel and refund from llo****May 25, 2019

    Hi seller,
    My order 295822888 is not delivered with the dim sum yesterday. Pls advise.

    Answer : [Re] Inquiry related cancel and refund from llo****

    Hi Customer,

    We apologised for the shortage due to overwhelming orders.
    We will proceeds refund now accordingly

    Thanks

  • Question : Inquiry for the item from ngc****Feb 24, 2019

    When is the expiry date?

    Answer : [Re] Inquiry for the item from ngc****

    Hi Customer,

    The expiry would be 1month after opening. Please keep it in the fridge.

    Thanks

  • Question : Inquiry for the item from seo****Oct 13, 2018

    Does this need to be kept in the fridge when not eating ? What is the expiry date ?

    Answer : [Re] Inquiry for the item from seo****

    Hi Customer,

    It is up to your preference but it is most recommended to be kept it fridge once opened.

    Thanks

[Swatow Restaurant] 芦荟蜜 Homemade Honey Aloe Vera
[Swatow Restaurant] 芦荟蜜 Homemade Honey Aloe Vera
Item Q&A
  • Question : Inquiry related delivery from syl****Aug 30, 2019

    How come you said free shipping above 50 and yet charge shipping according to distance

    Answer : [Re] Inquiry related delivery from syl****

    Hi Customer,

    Please note that Qxpress had recently implemented a new system whereby there will be a surcharge according to the distance from the pick up location of the parcel to your address.

    Free shipping over $50 do apply only when the distance are within 1 to 10km. Please refer to the attachement for a clearer picture.

    On the side note, please understand that this is something beyond the seller control and all the extra charges on distance will all go to the Qxpress side and we sell do not earn any profit from it.

    We hope for your understanding.

    Thanks

  • Question : Inquiry for the item from jas****Apr 27, 2018

    What is the ingredients?
    Can keep how long?
    Children 2yrs old can drink?

    Answer : [Re] Inquiry for the item from jas****

    Hi Customer,

    The ingredients are mainly honey and alow vera cube. It is safe for kids consumption. It can be kept at for a week.

    Thanks.

[Swatow Restaurant] 12pcs Fried Beancurd Skin Roll with Shrimp! 香虾腐皮卷! Freshly Chilled Dim Sum
[Swatow Restaurant] 12pcs Fried Beancurd Skin Roll with Shrimp! 香虾腐皮卷! Freshly Chilled Dim Sum
Item Q&A
  • Question : Inquiry from 239****Aug 25, 2019

    Hi, added Orh Nee moonccake and Fried Beancurd skin roll in the cart with same shipping date. It exceeded $50 but why is it still charging the shipping rate?

    Answer : [Re] Inquiry from 239****

    Hi Customer,

    Qxpress had recently implemented a new system of distance surcharge whereby an additional fee will be charged according to the distance from the pick up location of the parcel to your address.

    Please refer to the attachement for more information. Please also note that this is something beyond our control and all the additional distance charges will go to the Qxpress side only and we do not earn any profit from it. Hope for your understanding.

    Thanks

  • Question : Inquiry for the item from mta****Feb 24, 2019

    Does the prawn roll have pork?

    Answer : [Re] Inquiry for the item from mta****

    Hi Customer,

    It does not contain pork.

    Thanks

  • Question : Inquiry for the item from Arb****Jan 05, 2019

    I’d like to order for delivery on Monday 4feb but there’s no slots any more. Can I arrange self pick up ?

    Answer : [Re] Inquiry for the item from Arb****

    Hi Customer,

    Self pick up is not available.

    Thanks

    Question : [Re] Inquiry for the item from Arb****

    Can I put in freezer for 5 days and bring to chiller night before frying ?

    Answer : [Re] Inquiry for the item from Arb****

    Hi Customer,

    You can do that. Try not to keep more that 5days.

    Thanks

  • Question : Inquiry for the item from 99i****Oct 03, 2018

    Are swatow items i.e siew mai, etc to be consumed in a day?

    Answer : [Re] Inquiry for the item from 99i****

    Hi Customer,

    It shall be consumed within 2days if stored in chiller and a maximum of 3 to 4days in the freezer.

    Thanks

  • Question : Inquiry for the item from mta****Sep 07, 2018

    Is there pork in here?

    Answer : [Re] Inquiry for the item from mta****

    Hi Customer,

    This item does not have pork.

    Thanks

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[Swatow Restaurant] 600gm Pork Ribs with Black Bean Sauce! 豉汁蒸排骨! Freshly Chilled Dim Sum Delivery!
[Swatow Restaurant] 600gm Pork Ribs with Black Bean Sauce! 豉汁蒸排骨! Freshly Chilled Dim Sum Delivery!
Item Q&A
  • Question : Inquiry for the item from mcc****Aug 03, 2019

    Is the pork ribs taste spicy?is there any bone in this pork ribs dish?

    Answer : [Re] Inquiry for the item from mcc****

    Dear customer,

    The pork rib doesnt contain any chilli but it have bone.

    Thanks

  • Question : Inquiry for the item from ppj****Dec 14, 2018

    Hi, for how many days can this be kept in the freezer?

    Answer : [Re] Inquiry for the item from ppj****

    Hi Customer,

    Can be kept in the freezer for a maximum of 5days in freezer.

    Thanks

  • Question : Inquiry for the item from teo****Nov 14, 2018

    When will you restock ?

    Answer : [Re] Inquiry for the item from teo****

    Hi Customer,

    Our pork ribs are never out of stock. It might be a system error. Please try again later.

    Thanks

  • Question : Microwave?Jul 29, 2017

    Dear seller, can i heat it up by microwave? how long will take? thanks.

    Answer : [Re] Microwave?

    Hi customer,

    We do not recommend microwaving the items as the taste might differ. Please kindly steam it accordingly to ensure maximum flavour!

  • Question : PorkJun 14, 2017

    Do you use fresh or froozen pork ribs? Only lean meat or with some fats?

    Answer : [Re] Pork

    Hi, we use frozen pork ribs. The pork ribs is lean meat with some fats.