Q&A board

Q & A Lists
Item Question & Answer
Xiaomi Redmi Monitor 1A 23.8 Inch Ultra-thin 1080P HD HDMI IPS 178° Wide Angle PC Monitor Computer
Xiaomi Redmi Monitor 1A 23.8 Inch Ultra-thin 1080P HD HDMI IPS 178° Wide Angle PC Monitor Computer
Item Q&A
  • Question : Inquiry for the item from purple4capricornAug 06, 2020

    I just bought a unit and wanna confirm if the power plug is Singapore plug or I need to get an adapter?

    Answer : [Re] Inquiry for the item from purple4capricorn

    Hi buyer,
    Thank you for your message,as we have stated that the availale shipping date will be 7 August. We Apologies for the delays, as Due to Current Situation in HK and China. If you think that the waiting time is too long for you, you may cancel the current orders. However, if you think you are able to wait a bit longer, we assure ypu that once our stocks have arrived, we will send out on the same day. Thank you for your trust support and your patient waiting.
    Thanks

    Question : [Re] Inquiry for the item from purple4capricorn

    Hi! I’m asking about the plug. Can use for Singapore or need to use adapter?

  • Question : Inquiry related delivery from juscloverJul 30, 2020

  • Question : Inquiry related delivery from starclekcAug 05, 2020

  • Question : Inquiry for the item from tintzzAug 02, 2020

  • Question : Inquiry for the item from vortex_stk88Aug 04, 2020

    HI Seller,

    Is the monitor come with DVI port?

    Answer : [Re] Inquiry for the item from vortex_stk88

    Hi buyer,
    It only supports HDMi and VGA.
    Thanks

+View all Notice, FAQ, Q&A >>
OnePlus Nord 5G | OnePlus Z | Snapdragon 765G | Fast charging 30W | 6.44 inch Fluid AMOLED
OnePlus Nord 5G | OnePlus Z | Snapdragon 765G | Fast charging 30W | 6.44 inch Fluid AMOLED
Item Q&A
3000V Mosquito Racket Net Electric Insect Racket USB 1200mAh Rechargeable Mosquito Swatter
3000V Mosquito Racket Net Electric Insect Racket USB 1200mAh Rechargeable Mosquito Swatter
Item Q&A
  • Question : Inquiry for the item from chiauminAug 06, 2020

  • Question : Inquiry for the item from chiauminAug 06, 2020

OnePlus 6 / 6T | NFC | Snapdragon 845 | Fast charging 20W | Dust Water Splash Proof | Dual Camera
OnePlus 6 / 6T | NFC | Snapdragon 845 | Fast charging 20W | Dust Water Splash Proof | Dual Camera
Item Q&A
Deerma★ Anti-dust Mites UV Vacuum Cleaner Handheld 13000Pa for Mattresses/Sofa/Bed /CM810
Deerma★ Anti-dust Mites UV Vacuum Cleaner Handheld 13000Pa for Mattresses/Sofa/Bed /CM810
Item Q&A
  • Question : Inquiry related delivery from meredy_1987Aug 06, 2020

    Hi. I would like to know when will I be able to revive my order? It’s been a Long time and no progress on status. Please advise.

    Answer : [Re] Inquiry related delivery from meredy_1987

    Hi buyer,
    As it is a pre-order item, kindly wait with patience and we hope for your understanding.
    Thanks

  • Question : Inquiry for the item from win****May 28, 2020

    How long is the warranty and how does it work?

    Answer : [Re] Inquiry for the item from win****

    Hi buyer,
    Yes, it has a warranty of 7 days free and if you want to top up for a 1 month warranty is $3.99. You will just need to connect the plug to the socket and on the switch button will do.
    Thanks

Massage Gun Muscle Relaxation Massager Vibration Fascial Gun Fitness Equipment Noise Reduction Desig
Massage Gun Muscle Relaxation Massager Vibration Fascial Gun Fitness Equipment Noise Reduction Desig
Item Q&A
  • Question : Inquiry for the item from han_k_sAug 05, 2020

    Hi, How do u change the massage head? I connected the round head and have difficulty pulling it out.

    Answer : [Re] Inquiry for the item from han_k_s

    Hi buyer,
    You will just need to simply plug it out.
    Thanks

  • Question : Inquiry for the item from cmaung459Jul 28, 2020

    When I will get my order 325651451
    (Jul 22, 2020 )?

    Answer : [Re] Inquiry for the item from cmaung459

    Hi Buyer,
    For your order, we are so sorry for your inconvenience as our stock with sea shipment delayed. ETA stock arrived at 1st Aug. Therefore will send out your order next week. Thanks

  • Question : Inquiry related delivery from ShazwandisurimanJul 15, 2020

  • Question : Inquiry related delivery from les****Jul 11, 2020

  • Question : Inquiry for the item from Cat****Jul 09, 2020

+View all Notice, FAQ, Q&A >>
XIAOMI MIJIA Mini Rice Cooker Electric Small Rice Cooker Machine Intelligent Automatic App Control
XIAOMI MIJIA Mini Rice Cooker Electric Small Rice Cooker Machine Intelligent Automatic App Control
Item Q&A
  • Question : Inquiry from winnieAug 04, 2020

    Seller,

    Refer to Order no: 325517898.

    I need to know when will you pick up your defective/damaged rice cooker. And do not try to sell it on the website anymore.
    It is no point that you want me to keep it for 3weeks

    I have just sent you a reminder but no reply from you.

    Answer : [Re] Inquiry from winnie

    Hi Buyer,
    Due to you forwarded the case to CS team, and they refund you immediately, we couldnt do return pickup, you may need to bring it down to our office. Thanks

    Question : [Re] Inquiry from winnie

    Hi,

    I dont think I can or should bring back the damaged item to you.

    As mentioned previously, do arranged for pick up.

    Thks

  • Question : Inquiry related delivery from conniedevinaJul 30, 2020

    Hi when the item will be delivered? I do pay on 24 July and now is 30 Jul already and even the status not shipped yet

    Answer : [Re] Inquiry related delivery from conniedevina

    Hi buyer,
    We will dispatch it asap as we are off on the weekend and public holidays. Kindly wait with patience and we hope for your understanding.
    Thanks

  • Question : Inquiry for the item from shirleen.fooJul 26, 2020

  • Question : Inquiry related delivery from kellysiow76Jul 24, 2020

    May I know how many days need for delivery?

    Answer : [Re] Inquiry related delivery from kellysiow76

    Hi buyer, 3-5 business days, thanks.

  • Question : Inquiry for the item from raetan16Jul 22, 2020

    Hi,
    Is the pot non-stick? Can use it to bake cake?
    Thanks

    Answer : [Re] Inquiry for the item from raetan16

    Hi Buyer, it is non stick for the inner pan, can be used as you like, just do not overcrowd the pan and it should be fine.

    Question : [Re] Inquiry for the item from raetan16

    Noted with thanks :)
    But 4L is out of stock. When will it arrives? 5L is too big for us.

    Answer : [Re] Inquiry for the item from raetan16

    Hi buyer, we currently no longer sell 4L, only 3 L is available for this period.

    Question : [Re] Inquiry for the item from raetan16

    ok, noted with thanks :)

    Answer : [Re] Inquiry for the item from raetan16

    Hi buyer, thanks a lot.

+View all Notice, FAQ, Q&A >>
2020 New OnePlus 8/8 Pro Snapdragon 865 Fast charging 30W Under Screen Fingerpri
2020 New OnePlus 8/8 Pro Snapdragon 865 Fast charging 30W Under Screen Fingerpri
Item Q&A
  • Question : Inquiry related delivery from mongkk89Aug 01, 2020

    Dear seller,

    Seeking an update on order number 325759546 placed on 24 Jul 2020.

    Thank you.

    Answer : [Re] Inquiry related delivery from mongkk89

    Hi buyer,
    We will dispatch asap as we are off on the weekends which includes public holidays. Kindly wait with patience and we hope for your understanding.
    Thanks

    Question : [Re] Inquiry related delivery from mongkk89

    Thanks for the update. Looking forward to the dispatch.

    Answer : [Re] Inquiry related delivery from mongkk89

    Hi buyer,
    Thank you for your understanding and kindness of waiting.
    Thanks

  • Question : Inquiry for the item from han55950858Jul 28, 2020

    Hi Sir/Madame,

    Can I self collect the Oneplus 8 pro to your store.

    Thanks and regards

    Answer : [Re] Inquiry for the item from han55950858

    Hi Buyer,
    What colour and specs you are looking for? Thanks

    Question : [Re] Inquiry for the item from han55950858

    Green, one plus 8 pro 256GB.
    Is it can be collected directly from your store?

    Thanks

    Answer : [Re] Inquiry for the item from han55950858

    Hi Buyer,
    Please call to our office at 6909 6128 for more details tomorrow noon. Thanks

  • Question : Inquiry for the item from limjingxiang89Jul 27, 2020

  • Question : Inquiry from jasonchoswJul 26, 2020

    How does the warranty work? Shop warranty or local agent warranty

    Answer : [Re] Inquiry from jasonchosw

    HI Buyer,
    It is warranty by us, the seller. Our warranty covers with inner hardware or system problems. The warranty does not cover screen issues and physical damaged. If received phone has problem within 7days will be 1 to 1 exchange, if over 7 days will need to send back OnePlus official for repairing. Thanks

  • Question : Inquiry for the item from wquiJul 24, 2020

    Hi
    how do the warranty works?
    I understand it is not local warranty. So in event of any issue who the warranty can be processed?

    Answer : [Re] Inquiry for the item from wqui

    HI Buyer,
    Our warranty covers with inner hardware or system problems. The warranty does not cover screen issues and physical damaged. If received phone has problem within 7days will be 1 to 1 exchange, if over 7 days will need to send back OnePlus official for repairing. Thanks

+View all Notice, FAQ, Q&A >>
SAMSUNG Micro SD Card 256GB Collection★ SANDISK ULTRA / SAMSUNG Micro SDXC Card EVO PLUS
SAMSUNG Micro SD Card 256GB Collection★ SANDISK ULTRA / SAMSUNG Micro SDXC Card EVO PLUS
Item Q&A
  • Question : Inquiry for the item from kenAug 03, 2020

    Hi, I have sent you multiple emails about this item because the ones I received were FAKE but you have not responded to any of my messages.

    I VERIFIED WITH SAMSUNG STORE AND THE SD CARDS ARE ALL FAKE!

    REFER TO REAL IMAGE AND YOU WILL SEE THIS IS NOT AN OFFICIAL SAMSUNG PRODUCT

    Answer : [Re] Inquiry for the item from ken

    Hi buyer,
    As we have stated, it is original and if you think it is not, you may return it to us and we will refund you.
    Thanks

    Question : [Re] Inquiry for the item from ken

    I have applied for return request. You need to accept on your side

    Answer : [Re] Inquiry for the item from ken

    Hi buyer,
    As shown from our side, here is an attachment shown from our side whereby no return request was been made yet, you may try to make a return request again.
    Thanks

  • Question : Inquiry for the item from ser****Jun 10, 2020

    Is the warranty 10 years by Samsung? Why is there another warranty from the option of 1 month?

    Does it come with the adapter?

    Answer : [Re] Inquiry for the item from ser****

    Hi buyer,
    It will be 7 days free or one month for another option. If there is anythign with the item, you may make a return and we will make an exchaneg for you.
    Thanks

  • Question : Inquiry related delivery from Fut****May 29, 2020

    Is this not ex stock?? I made an order.

    Answer : [Re] Inquiry related delivery from Fut****

    Hi buyer,
    Yes, we have just dispatched out yoru item and you will be able to receive it in the next 2 days.
    Thanks

  • Question : Inquiry for the item from mal****May 12, 2020

    Any warranty?

    Answer : [Re] Inquiry for the item from mal****

    Hi buyer,
    Yes, it has a 1 year warranty.
    Thanks

  • Question : Inquiry for the item from jmk****May 07, 2020

    Hi seller
    May i know where is your SD card manufacture?
    Can show picture of the SD card side view? Thanks.

    Answer : [Re] Inquiry for the item from jmk****

    Hi buyer,
    It will be china and for the card side view we current do not have it as it is a pre-order item which takes 7 days for delivery.
    Thanks

!!READY STOCK NOW!! Xiaomi Redmi 10X / 10X Pro 5G | NFC Function | Fast Charging | 4K HDR Camera
!!READY STOCK NOW!! Xiaomi Redmi 10X / 10X Pro 5G | NFC Function | Fast Charging | 4K HDR Camera
Item Q&A
  • Question : 来自weiweijia会员的商品咨询。Jul 20, 2020

  • Question : Inquiry for the item from TonyAug 03, 2020

    Hi is the 10x 4G China or global rom?

    Answer : [Re] Inquiry for the item from Tony

    Hi buyer,
    It is china rom.
    Thanks

  • Question : Inquiry for the item from jonat1986Jul 23, 2020

    Hi is the x10 pro ready stock and available delivery locally?

    Answer : [Re] Inquiry for the item from jonat1986

    Hi buyer, we have ready stock for certain colours and specifications.

    Question : [Re] Inquiry for the item from jonat1986

    What color and variant is available stock now?

    Answer : [Re] Inquiry for the item from jonat1986

    Hi Buyer,
    All variants of Redmi 10x Pro are basically ready stock. Thanks

  • Question : Inquiry for the item from dan****Jun 28, 2020

    Order no. 323970733
    can help me check on my items

    Answer : [Re] Inquiry for the item from dan****

    is my order being process ??

    Question : [Re] Inquiry for the item from dan****

    Hi buyer, yes, item will be shipped to you by this week. Thanks a lot.

  • Question : Inquiry from san****Jun 18, 2020

+View all Notice, FAQ, Q&A >>
XIAOMI MIJIA Electric Kettle 1A Fast Hot boiling Stainless Water Kettle Teapot
XIAOMI MIJIA Electric Kettle 1A Fast Hot boiling Stainless Water Kettle Teapot
Item Q&A
  • Question : Inquiry related delivery from chaiks88Aug 03, 2020

    My order number 325870343. I've ordered since 1 week ago but you have not replied on the shipping request since. If you are unable to fulfil the order for special price then don't advertise for it.

    Answer : [Re] Inquiry related delivery from chaiks88

    Hi buyer,
    Thank you for your message, as we have stated in our listinglisting where the availale shipping date is 7 Augest. We Apologies for the delays, as Due to Current Situation in HK and China. So, if you thingk the waiting time is too long for you, you may cancel the current orders.However, if you are able to wait a bit longer, we promised you that once our stocks have arrived, we will send out on the same day. Thank you for your trust support and your patient waiting.
    Thanks

  • Question : Inquiry related delivery from cyrus__Aug 02, 2020

    Order no. 325818445 payment made on 25 July till now item still haven't ship out. Please advise or else I'll cancel and refund.

    Answer : [Re] Inquiry related delivery from cyrus__

    Hi buyer,
    Thank you for your message, our listing stated availale shipping date is 7 Augest. We Apologies for the delays, as Due to Current Situation in HK and China. If you think that the waiting time is too long for you, you may cancel the orders or else you think you are able to wait, you may wait with patience whereby once our stocks arrived we will send out on the same day. Thank you for your trust support and your patient waiting.
    Thanks

  • Question : Inquiry related delivery from MeoxnguyenAug 01, 2020

    Order 325882237 placed a whole week ago on 26 July & status still unchanged at Request Shipping. Kindly advise expected receipt date by Qxpress . TQ.

    Answer : [Re] Inquiry related delivery from Meoxnguyen

    Hi buyer,
    Thank you for your message, our listing stated availale shipping date is 7 Augest. We Apologies for the delays, as Due to Current Situation in HK and China. If you think that the waiting time is too long for you, you may cancel the orders or else you think you are able to wait, you may wait with patience whereby once our stocks arrived we will send out on the same day. Thank you for your trust support and your patient waiting.
    Thanks

  • Question : Inquiry for the item from sillygirl9112Jul 28, 2020

    What is the plug head? Sg 3 pin plug?

    Answer : [Re] Inquiry for the item from sillygirl9112

    Hi Buyer,
    It is AU 3pin plug. Please refer to the item description picture. Thanks

  • Question : Inquiry for the item from leechooongJul 28, 2020

    What is the voltage of this 1800w kettle?

    Is it between 220-240V for Singapore use?

    Answer : [Re] Inquiry for the item from leechooong

    Hi Buyer,
    Yes, no worries. It is safe and legal to use in Singapore and worldwide. Thanks

+View all Notice, FAQ, Q&A >>
Xiaomi Redmi K30 PRO 5G | NFC Functions | Snapdragon CPU | 4700mAh Battery Fast charging 30W | 8K
Xiaomi Redmi K30 PRO 5G | NFC Functions | Snapdragon CPU | 4700mAh Battery Fast charging 30W | 8K
Item Q&A
  • Question : Inquiry for the item from lunarynAug 02, 2020

    Is K30 5G global rom set? Can install Netflix all because I heard if it's CN rom, netflix can't be installed.

    Answer : [Re] Inquiry for the item from lunaryn

    Hi buyer,
    It is cn rom and can download netflix and if the new one cannot be donwloaded, you may try to download the older version.
    Thanks

  • Question : Inquiry for the item from jas****Jul 07, 2020

    hi can i self collect?

    Answer : [Re] Inquiry for the item from jas****

    Hi buyer, delivery only, no self collection allowed. Thanks.

  • Question : Inquiry for the item from ast****Jul 04, 2020

  • Question : Inquiry for the item from lou****Jun 08, 2020

    Do you have stock now?

    Answer : [Re] Inquiry for the item from lou****

    Hi buyer,
    May I ask which model. GB and color your are asking for?
    Thanks

  • Question : Inquiry for the item from ezn****May 30, 2020

    hi which model has FM radio?

    Answer : [Re] Inquiry for the item from ezn****

    Hi buyer, you have to check if it is available in the playstore.

+View all Notice, FAQ, Q&A >>
Ring Lamp LED Desktop Ring Light LED with 2m Tripod For Makeup Video Live Studio Phone Stand Holder
Ring Lamp LED Desktop Ring Light LED with 2m Tripod For Makeup Video Live Studio Phone Stand Holder
Item Q&A
  • Question : Inquiry related delivery from janewctAug 02, 2020

    Hi, when can you deliver the item?
    I ordered this 1 week ago and no reply from you.

    Answer : [Re] Inquiry related delivery from janewct

    Hi buyer,
    We will dispatch asap as we may have missed out your order. We are sorry for the inconvinince caused and we hope for your understanding.
    Thanks

  • Question : Inquiry related delivery from janewctAug 01, 2020

    Hi, when will you be shipping my order?

    Answer : [Re] Inquiry related delivery from janewct

    Hi buyer,
    We will dispatch asap as we are off on the weekends and public holidays. Kindly wait with patience and we hope for your understanding.
    Thanks

Xiaomi Mi Notebook Air 13.3 Intel i5/i7 8th Gen Laptop 8GB RAM 256GB/512GB SSD MX250 Fingerprint
Xiaomi Mi Notebook Air 13.3 Intel i5/i7 8th Gen Laptop 8GB RAM 256GB/512GB SSD MX250 Fingerprint
Item Q&A
  • Question : Inquiry for the item from weyyuanAug 02, 2020

    How can I switch to English language windows? Now I only see Chinese characters.

    Answer : [Re] Inquiry for the item from weyyuan

    Hi buyer,
    You may check from the system setting for the langauge setting for the laptop.
    Thanks

  • Question : Inquiry related delivery from ps0****Mar 09, 2020

    Hi ant updates of date shipping out??

    Answer : [Re] Inquiry related delivery from ps0****

    Hi buyer, can you provide the order number? thanks.

    Question : [Re] Inquiry related delivery from ps0****

    Order no. 315134138

    Answer : [Re] Inquiry related delivery from ps0****

    Hi buyer, the current item is out of stock and will only be available in 2 weeks or longer, we apologise for the delay. Thanks.

    Question : [Re] Inquiry related delivery from ps0****

    Hi would like to check if there's any update on my order coming soon or further delay??

    Answer : [Re] Inquiry related delivery from ps0****

    Dear buyer,
    We are sorry for the inconvinience caused as we are unable to get the satock now, so you may cancel the order or you may wait until the end of Apr.
    Thank you

    Question : [Re] Inquiry related delivery from ps0****

    Hi would like to check some info since the order is delayed. I've heard there is a 16GB Ram version wonder if you can change my version to that? Do you have the 16gb or able to upgrade to 16gb for me?

    Answer : [Re] Inquiry related delivery from ps0****

    Btw will there be further delay after end April?

    Question : [Re] Inquiry related delivery from ps0****

    Hi any reason why this order is cancelled and refunded?

    Answer : [Re] Inquiry related delivery from ps0****

    Thought it said wait till end April?

    Question : [Re] Inquiry related delivery from ps0****

    Hi buyer,
    Your order has already been cancelled.
    Thanks

  • Question : Inquiry for the item from ps0****Feb 29, 2020

    Hi does this comes with Microsoft office?

    Answer : [Re] Inquiry for the item from ps0****

    Hi buyer,

    Come with MS

    Thanks

Xiaomi IP 2K Camera | cctv | XiaoFang| Dafang| MIjia Camera 1080P| Mijia Xiaobai PTZ1080| Xiaomi PTZ
Xiaomi IP 2K Camera | cctv | XiaoFang| Dafang| MIjia Camera 1080P| Mijia Xiaobai PTZ1080| Xiaomi PTZ
Item Q&A
  • Question : Inquiry for the item from sengfeiAug 01, 2020

    hi seller, what the capacity of the xiaomi 2k camera maximum of the memory card can support ?

    Answer : [Re] Inquiry for the item from sengfei

    Hi buyer,
    It will be 64GB according to our lisiting regarding on the option for SD card.
    Thanks

  • Question : Inquiry for the item from den****Jul 07, 2020

    Hi Seller,
    Would like to know that do you have the stock of the model 2020 Xiaomi Mejia CCTV available, how long will your shipments take?

    Answer : [Re] Inquiry for the item from den****

    Hi buyer, 1-2 business days, may be slightly delayed due to high volume of order. Thanks.

    Question : [Re] Inquiry for the item from den****

    Thank you.

    Answer : [Re] Inquiry for the item from den****

    Hi buyer, welcome.

    Question : [Re] Inquiry for the item from den****

    Hi seller, I have some problems setting up the CCTV I have bought from Q10 with you. Can I visit your shop and you teach me how to do the settings?

    Answer : [Re] Inquiry for the item from den****

    Hi buyer, all you have to do is select mainland china as the region and it should work. Thanks.

    Question : [Re] Inquiry for the item from den****

    Thank you seller I will try doing it, if can't fix it will massage you again.

    Answer : [Re] Inquiry for the item from den****

    Hi buyer, noted with thanks.

    Question : [Re] Inquiry for the item from den****

    Dear seller,
    Alarm detection does NOT SOUND ( no sound) when a person walks in front of the CCTV Xiaomi Mejia Outdoor CCTV.

    What are the settings to activate the alarm.

    Thank you

    Answer : [Re] Inquiry for the item from den****

    Hi buyer, check mihome app settings or watch a full review of it online and it will teach you how to adjust settings. Thanks.

    Question : [Re] Inquiry for the item from den****

    Thank you

    Answer : [Re] Inquiry for the item from den****

    Hi buyer, thanks.

  • Question : Inquiry for the item from Dad****Jul 13, 2020

  • Question : Inquiry for the item from ser****Jul 09, 2020

  • Question : Inquiry related delivery from yuy****Jul 05, 2020

    Hi,
    Listing states more than $35 free shipping. If I buy ur other items from ur shop can include as free shipping as well?

    Answer : [Re] Inquiry related delivery from yuy****

    Hi buyer, only for certain items will the offer stand. Thanks.

+View all Notice, FAQ, Q&A >>
Xiaomi Migoo Travel Electric Kettle Lightweight Folding Portable Stainless Steel Health Pot
Xiaomi Migoo Travel Electric Kettle Lightweight Folding Portable Stainless Steel Health Pot
Item Q&A
Xiaomi Townew Smart Trash Can 15.5L Automatic Sealing Motion Sensor Simple Control Panel Waterproof
Xiaomi Townew Smart Trash Can 15.5L Automatic Sealing Motion Sensor Simple Control Panel Waterproof
Item Q&A
  • Question : Inquiry for the item from Zhi mingJul 31, 2020

    Hi do u have stock available?

    Answer : [Re] Inquiry for the item from Zhi ming

    Hi buyer,
    It is a pre-order item and will probably around 3-5 days for shipping.
    Thanks

  • Question : Inquiry for the item from 212****Mar 17, 2020

    Hi, do you have stock of this item? Please let me know and I will make a purchase soon.
    Thanks.
    Charles

    Answer : [Re] Inquiry for the item from 212****

    Hi buyer, there is no stock for this item. We apologise for the inconvenience. thanks.

Xiaomi Mijia Video Doorbell 2 AI Face Identification Smart Doorbell Human Detect Night Vision
Xiaomi Mijia Video Doorbell 2 AI Face Identification Smart Doorbell Human Detect Night Vision
Item Q&A
  • Question : Inquiry for the item from Amyoh0112Jul 29, 2020

  • Question : Inquiry for the item from dro****May 31, 2020

    This product in xiaomi app must set to China or Singapore server?

    Answer : [Re] Inquiry for the item from dro****

    This product in xiaomi app must set to China or Singapore server? 这门铃在小米App里设置中国还是新加坡服务器?

    Question : [Re] Inquiry for the item from dro****

    Hi buyer,
    It will be China server.
    Thanks

  • Question : Inquiry for the item from cho****May 30, 2020

    Hi seller, the item come with LCD screen? Able to use app for viewing? Cloud storage recording service need to pay?

    Answer : [Re] Inquiry for the item from cho****

    Hi buyer, no lcd screen, cloud storage does not require extra payment.

  • Question : Inquiry for the item from cho****May 30, 2020

    Hi seller, the item content of LCD screen? Using app for viewing? Cloud storage need to pay?

    Answer : [Re] Inquiry for the item from cho****

    Hi buyer, it can be viewed through the app, connecting to tv screen and etc. No need to pay for cloud storage.

  • Question : Inquiry for the item from doo****May 14, 2020

    do you have ready stock? when will it reach me if i order today? and do you sell the receiver separately?

    Answer : [Re] Inquiry for the item from doo****

    hello?

    Question : [Re] Inquiry for the item from doo****

    Hi buyer,
    It is a pre-order item which takes 3-5 days for delivery and it is a set and not seperate.
    Thanks

Next Day Shipping* Airpods Pro Original Apple Earbuds Local 1 Year Apple Warranty Features Noise Can
Next Day Shipping* Airpods Pro Original Apple Earbuds Local 1 Year Apple Warranty Features Noise Can
Item Q&A
  • Question : Inquiry for the item from DevereauxJul 29, 2020

  • Question : Inquiry for the item from ocl.qctJul 26, 2020

  • Question : Inquiry for the item from ruiyaangJul 21, 2020

    Hello, does this item come with a charging case?

    Answer : [Re] Inquiry for the item from ruiyaang

    Hi buyer, yes, the original casing is the charging case.

  • Question : Inquiry from naej_ualJul 20, 2020

  • Question : Inquiry for the item from chengbiingJul 14, 2020

    How do I register warranty for airpod pro? Is the warranty date start on the purchased date in qoo10 or manufactured date?

    Answer : [Re] Inquiry for the item from chengbiing

    Is it eligible for AppleCare+ if I want to buy?

    Question : [Re] Inquiry for the item from chengbiing

    Hi buyer, starts on the date purchased in qoo10, it is eligible, you can purchase it on the apple website.

+View all Notice, FAQ, Q&A >>
TikTok Famous Folding Washing Machine Portable Electronic For Baby Clothes and Delicates
TikTok Famous Folding Washing Machine Portable Electronic For Baby Clothes and Delicates
Item Q&A
  • Question : Inquiry for the item from ying03Jul 26, 2020

    Does it come with Manuel when delivered?

    Answer : [Re] Inquiry for the item from ying03

    Wonder if you have delivered the item?

    Question : [Re] Inquiry for the item from ying03

    Hi Buyer,
    It has a manual inside the package, you dont need to worry how to use as it is very simple and convenience to operate the washing machine. We will send out your item soon. Thanks

  • Question : Inquiry for the item from doreamon76Jul 27, 2020

    does this set come with spin dry

    Answer : [Re] Inquiry for the item from doreamon76

    Hi Buyer,
    It does not comes with spin dry functions. Thanks

  • Question : Inquiry for the item from paulynlimJul 24, 2020

    how to drain water out

    Answer : [Re] Inquiry for the item from paulynlim

    come with 3-pin plug?

    Question : [Re] Inquiry for the item from paulynlim

    Hi buyer, simply dump the water out, comes with a 2 pin plug.

Xiaomi Youpin SOLOVE Fan 360 Degree Rotating Fan Multi Speed Handheld USB Electric Fan Rechargeable
Xiaomi Youpin SOLOVE Fan 360 Degree Rotating Fan Multi Speed Handheld USB Electric Fan Rechargeable
Item Q&A
  • Question : Inquiry related delivery from sue9106Jul 28, 2020

    Cart No : 137675868
    Order on 22-7, till now no update. Please advise what happen??
    Pls respond

    Answer : [Re] Inquiry related delivery from sue9106

    Hi Buyer,
    We are so sorry for your inconvenience. We will send it out by tomorrow. Thanks

  • Question : Inquiry related delivery from andywillettJul 18, 2020

    (Cart no. 137509557) Ordered F5 Xiaomi Solove 2 pcs of Black color. Please send out as soon as possible! Thanks

    Answer : [Re] Inquiry related delivery from andywillett

    Hi buyer, noted, will be shipped out soon. Thanks a lot.

  • Question : Inquiry related delivery from Rim****Jul 10, 2020

  • Question : Inquiry for the item from pam****Jun 13, 2020

    Can F3 rotate by itself when on? Thanks.

    Answer : [Re] Inquiry for the item from pam****

    Hi buyer,
    It is a 360 degree rotation.
    Thanks

    Question : [Re] Inquiry for the item from pam****

    Thank you. I placed order already, hope to receive it soon.

    Answer : [Re] Inquiry for the item from pam****

    :)

    Question : [Re] Inquiry for the item from pam****

    Hi, I got the item but it can’t rotate. No instructions on how to either. May I know how this can be done? Thanks.

    Answer : [Re] Inquiry for the item from pam****

    Hi buyer, it does not turn automatically, it must be done manually where you set it in place. Only F5 turns automatically.

    Question : [Re] Inquiry for the item from pam****

    I asked earlier if it turns automatically when on and you replied 360 degree rotation so I bought. Please see correspondence above. However, as per my video, it can even be turned 360 manually. It is stuck after a bit of pushing left right and up down. Please confirm if this is a defect? Thanks.

    Answer : [Re] Inquiry for the item from pam****

    Hi buyer, it is not a defect, it has 360 degree rotation but it is not automatic. We apologise as there could have been a misunderstanding.

    Question : [Re] Inquiry for the item from pam****

    I understand that it is not automatic after you gave the 2nd answer. However, I cannot manually rotate it either as seen in the video when I tried pushing or pulling it in either direction. Therefore it is stuck at that position which is a defect. Is that correct? Please do a one to one exchange or show me a video on how to manually rotate it if what I did in my video is not correct. Please see my video. Thanks.

    Answer : [Re] Inquiry for the item from pam****

    Hi buyer, it is not a defect, that is all it does. Once you turn it, it will stay there. It can just be turned 360 is all the fan does. It does not turn by itself.

    Question : [Re] Inquiry for the item from pam****

    I understand it does not turn by itself. What I am saying is that it can’t turn 360 when I turn it. It is permanently stuck at that one position only.

    Answer : [Re] Inquiry for the item from pam****

    Hi buyer, we sincerely apologise for the misunderstanding, you may come down to our store for a 1:1 exchange. Thanks.

    Question : [Re] Inquiry for the item from pam****

    Where is your store? If it’s too far, I don’t think it is safe to travel now. Can I ask for exchange through pick up delivery I.e. you send a new one and I pass the old one to your delivery person? Thanks.

    Answer : [Re] Inquiry for the item from pam****

    Hi buyer, we are located at ubi road 1 block 3027 #04-126. If it is too far, you can send it to is via singpost or registered mail and we will refund you the shipment fee. Only upon receiving the faulty item with original box(company policy) will we do the exchange for you.

    Question : [Re] Inquiry for the item from pam****

    Ok I will post back. What is the postal code please to be sure? Thanks.

    Answer : [Re] Inquiry for the item from pam****

    Hi buyer, ubi road 1 block 3027 #04-126., ship item back in original box and with order number attached, if not exchange will be rejected.

    Question : [Re] Inquiry for the item from pam****

    I need postal code

    Answer : [Re] Inquiry for the item from pam****

    Hi buyer, 408720.

  • Question : Inquiry for the item from Ghe****Jul 02, 2020

    Hi Seller,

    May I know how come for return or exchange you can allow us to go to your shop and not for buying (no self collection)?

    Qexpress is charging $3.99 on the high side, I think you should allow buyers to do self collection as now Cb Phase 2 already started

    Answer : [Re] Inquiry for the item from Ghe****

    How boss?

    Question : [Re] Inquiry for the item from Ghe****

    How boss?

    Answer : [Re] Inquiry for the item from Ghe****

    Hi buyer, it is to minimise contact as much as possible, we usually allow customers to come strictly only for exchange only because their order might be pass the 7 day period, meaning they cannot make an exchange request online. We usually give the choice of them shipping it back to us and we pay for postage, or bringing it down for a 1 to 1 exchange. Most customers choose to bring it down as it is faster. If we were to allow customers to come down to purchase items, there would be too many people and would definitely breach the phase 2 rules. Though it is phase 2, we must play our part by trying to minimise contact as much as possible for the safety of you and our employees. Thanks and hope you understand.

+View all Notice, FAQ, Q&A >>
Apple IPhone 11 / IPhone 11 Pro Max | 100% Brand New Condition | No Box | Apple IPhone IOS Systems
Apple IPhone 11 / IPhone 11 Pro Max | 100% Brand New Condition | No Box | Apple IPhone IOS Systems
Item Q&A
  • Question : Inquiry for the item from jamesbond3747Jul 27, 2020

    Why is here no apple warranty?

    Answer : [Re] Inquiry for the item from jamesbond3747

    Hi Buyer,
    This is factory set from Apple Manufactur Dealer, no warranty provided. You may check the listing description. Thanks

2020 XIAOMI MIJIA Smart Standing Fan 1C Electric Table Fan Natural Wind Air Cooling Connect Mi home
2020 XIAOMI MIJIA Smart Standing Fan 1C Electric Table Fan Natural Wind Air Cooling Connect Mi home
Item Q&A
  • Question : Inquiry for the item from j_lcpJul 27, 2020

    Hi,

    I just received the item but the fan head vibrates a bit when at speed 1. Is that normal?

    I have the other xiaomi fans and they don't vibrate when at low speed.

    Thanks

    Answer : [Re] Inquiry for the item from j_lcp

    Hi Buyer,
    It has little vibration in low speed is normal, you may send me a video to check if it is normal vibration. Thanks

XIAOMI MIJIA Mi Smart Weight Scale 2 Bathroom Scales Digital Electronic Lose weight Bluetooth Fitnes
XIAOMI MIJIA Mi Smart Weight Scale 2 Bathroom Scales Digital Electronic Lose weight Bluetooth Fitnes
Item Q&A
  • Question : Inquiry related delivery from sallyong39Jul 25, 2020

    Order no. 325343975
    Hi Seller, my order was made on 17 Jul. Why is it still not sent?

    Answer : [Re] Inquiry related delivery from sallyong39

    Hi Buyer,
    We are so sorry for your inconvenience, our stock just came in. We will send out your order within 2 days. Thanks

  • Question : Inquiry for the item from mic****Jul 02, 2020

    What are thy the 10 data available for xiomi body fat?

    Answer : [Re] Inquiry for the item from mic****

    Hi buyer, all necessary information can be found in the listing details. Thanks a lot.

    Question : [Re] Inquiry for the item from mic****

    It is unclear exactly what are the 10 body date can be provided by smart scale. Are you able to point out exactly which part if it’s already posted on the project description?

    Answer : [Re] Inquiry for the item from mic****

    Hi buyer, refer to the image provided, it is an example of what the scale can show.

  • Question : Inquiry related delivery from emi****Jun 08, 2020

    Hi,
    I ordered on 5 June, you mentioned that you will be shipping it out on Mon (which is today). But after checking on the updates, the shipping date reflected is 30 June?

    Please reply. Thanks.

    Answer : [Re] Inquiry related delivery from emi****

    ???

    Question : [Re] Inquiry related delivery from emi****

    Hi, can advise when you can ship item out, please? If you got no stocks, please let me know. I am not willing to keep asking and asking and you dun reply!!

    Last week you mentioned packing my stock but not in time for qexpress to pick up. You also promised to ship out on Mon. But till now, no news. I message you also no reply.

    Answer : [Re] Inquiry related delivery from emi****

    Hi buyer,
    We are sorry for the inconvinince caused as we may have missed out your order.We have already dispatched your item and you will be able to receive in the next 1-2 days time. Kindly wait with pateince and we hope for your understanding.
    Thanks

  • Question : Inquiry for the item from Xxx****May 30, 2020

    Hi, Good day to you.

    Would like to check regarding the item that I had ordered, I have not receive the item and would like to know if it is mailing out anytime soon?

    Thank you.

    Regards,
    Serene

    Answer : [Re] Inquiry for the item from Xxx****

    Hi buyer, will be shipped out today. Thanks.

  • Question : Inquiry for the item from chi****May 28, 2020

    Hi, can it be used to weight toddler and newborn baby?

    Answer : [Re] Inquiry for the item from chi****

    Hi buyer,
    It is able to.
    Thanks

+View all Notice, FAQ, Q&A >>
Xiaomi Mi 10 5G | Snapdragon 865 | Fast charging 30W | Xiaomi 10 Flagship Phones | 4780 mAh Battery
Xiaomi Mi 10 5G | Snapdragon 865 | Fast charging 30W | Xiaomi 10 Flagship Phones | 4780 mAh Battery
Item Q&A
Xiaomi Redmi Note 9 1 Year Local Warranty | Redmi 10X 5G | Redmi Note 8 Pro | Redmi K30 PRO 5G Phone
Xiaomi Redmi Note 9 1 Year Local Warranty | Redmi 10X 5G | Redmi Note 8 Pro | Redmi K30 PRO 5G Phone
Item Q&A
  • Question : Inquiry for the item from ABYJul 23, 2020

  • Question : Inquiry related delivery from 263****Jul 10, 2020

  • Question : Inquiry related delivery from Lee****Jul 10, 2020

    How many days will received the phone

    Answer : [Re] Inquiry related delivery from Lee****

    Hi buyer, 3-5 business days. Thanks a lot.

  • Question : Inquiry related delivery from Lee****Jul 09, 2020

    How long will come to Yishun

    Answer : [Re] Inquiry related delivery from Lee****

    Hi buyer, 1-2 business days. Thanks.

  • Question : Inquiry for the item from mic****Jul 08, 2020

    Hi. Can confirm xiaomi redmi note 9 is global rom?

    Answer : [Re] Inquiry for the item from mic****

    Hi buyer, it is an export set. The way in which you can identify if it is global rom is if we specify it in the item title or the picture itself has the word Global Rom. Thanks.

    Question : [Re] Inquiry for the item from mic****

    Hi. Can u enlighten me in case I'm wrong? There's no currently available model with global rom, right? If there is, which one?

    Answer : [Re] Inquiry for the item from mic****

    HI buyer, our redmi note 9s was global rom, it is however sold out. Thanks.

+View all Notice, FAQ, Q&A >>
Xiaomi Mijia DC Tower Fan Summer Cooling Bladeless Xiaomi Fan Air Conditioner Cooler Standing Fan
Xiaomi Mijia DC Tower Fan Summer Cooling Bladeless Xiaomi Fan Air Conditioner Cooler Standing Fan
Item Q&A
OnePlus 7T / OnePlus 7T Pro Global Rom | Local Warranty | Snapdragon 855+ | 90Hz Fluid AMOLED
OnePlus 7T / OnePlus 7T Pro Global Rom | Local Warranty | Snapdragon 855+ | 90Hz Fluid AMOLED
Item Q&A
  • Question : Inquiry for the item from edward_thiahJul 15, 2020

    Hi seller, for the 7T Pro do you have ready stock or need to pre-order? Thanks!

    Answer : [Re] Inquiry for the item from edward_thiah

    Hi buyer, it requires pre-order. Thanks a lot.

    Question : [Re] Inquiry for the item from edward_thiah

    Hi seller, i had placed my order for 7T Pro thanks!!

    Answer : [Re] Inquiry for the item from edward_thiah

    Hi buyer, thanks a lot, we will order accordingly from supplier and have it delivered to you, thanks a lot once again.

    Question : [Re] Inquiry for the item from edward_thiah

    Hi seller thanks!!

    Answer : [Re] Inquiry for the item from edward_thiah

    Hi buyer, thanks a lot.

  • Question : Inquiry for the item from Peck yongJul 14, 2020

    Is this from China and does it have Google play services

    Answer : [Re] Inquiry for the item from Peck yong

    Hi buyer, item is global rom and already has google play installed. Thanks.

  • Question : Inquiry for the item from 234****Jun 30, 2020

    Hi,
    1) Is Oneplus 7T blue colour still have stock?
    2) What does the 7T box contains of? Does it come with screen protector, casing,wireless earphone,charger like the U.S. version?
    3) Is store pickup available now?

    Thanks!

    Answer : [Re] Inquiry for the item from 234****

    Hi buyer, packaging consists of cable and casing, currently delivery only and we have items in stock. Thanks.

    Question : [Re] Inquiry for the item from 234****

    Ok Tks!

    Answer : [Re] Inquiry for the item from 234****

    Hi buyer, thanks a lot.

  • Question : Inquiry for the item from 235****May 31, 2020

    Do you have ready stock of oneplus 7T Glacier Blue 8/256Gb?When will ship out?

    Answer : [Re] Inquiry for the item from 235****

    Hi buyer,
    We have just dispatched your item and you will probably receive it within the next 2 days time.
    Thanks

  • Question : Inquiry related delivery from tom****May 13, 2020

+View all Notice, FAQ, Q&A >>
Xiaomi Mi Max3 | Max 2 | Demo Set New Condition | Snapdragon 636 Octa Core | 6.9 Full Screen
Xiaomi Mi Max3 | Max 2 | Demo Set New Condition | Snapdragon 636 Octa Core | 6.9 Full Screen
Item Q&A
  • Question : Inquiry for the item from comwea74Jul 21, 2020

    How long must I charge Xiaomi Mi Max3 for first time, any one to one exchange, for the warranty 12 months option, how do I get warranty?

    Answer : [Re] Inquiry for the item from comwea74

    Hi buyer, best to charge for 4 hours first to ensure sufficient battery before usage, you can purchase the additional 12 months warranty in our listing, Add-on Option. Thanks a lot.