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Q & A Lists
Item Question & Answer
ANELLO KUCHIGANE BACKPACK | RE:MODEL (AT-B2572)
ANELLO KUCHIGANE BACKPACK | RE:MODEL (AT-B2572)
Item Q&A
  • Question : Inquiry for the item from Mdm HavaMay 06, 2021

    Hello, can this bag fit 12 inch mac book air laptop? Also, does it have secure wallet pouch at back and luggage strap for travel ?

    Answer : [Re] Inquiry for the item from Mdm Hava

    yes can

  • Question : Inquiry for the item from Mdm HavaMay 06, 2021

    Hello, can this bag fit 12 inch mac book air laptop? Also, does it have secure wallet pouch at back and luggage strap for travel ?

    Answer : [Re] Inquiry for the item from Mdm Hava

    yes can

  • Question : Inquiry for the item from 233****Mar 14, 2019

    Hi, do you carry AT-B2571? The bigger version of Hinge-Clasped Backpack. Thank you.

    Answer : [Re] Inquiry for the item from 233****

    hi thanks for your inquiry and yes we do sell the model which u mentioned above, but we feel so sorry that currently for this model is out of stock already, the restock will take up to 3 weeks, sorry for any inconvenience caused.

[Legato Largo ] Multi-Storage Shoulder Bag  | Water Repellent Mini Backpack | SMOOTH GRAIN RUCKSACK
[Legato Largo ] Multi-Storage Shoulder Bag | Water Repellent Mini Backpack | SMOOTH GRAIN RUCKSACK
Item Q&A
  • Question : Inquiry for the item from StarzApr 25, 2021

  • Question : Inquiry for the item from ber3n83Dec 30, 2020

    Hi,is the black be restock?

    Answer : [Re] Inquiry for the item from ber3n83

    hi sorry we have no plan to restock black color recently, sorry for any inconvenience caused

  • Question : Inquiry for the item from feechin_tgDec 29, 2020

    Hi seller, is this bag authentic.

    Answer : [Re] Inquiry for the item from feechin_tg

    yes we only sell the authentic anello bag, see the attached letter from Japan anello

  • Question : Inquiry for the item from che****May 08, 2020

    Hi, may I know do u hv black colour for multi -storage shoulder bag ? If not can show the colour of the colours available ?

    Answer : [Re] Inquiry for the item from che****

    hi sorry it's sold out already and recently we have no plan to restock it, you can choose the color which we still have instead, (Khaki, purple and grey) thanks

  • Question : Inquiry for the item from sta****Apr 10, 2020

    Hi seller do u have actual pic for water repellent mini backpack blue?

    Answer : [Re] Inquiry for the item from sta****

    sorry we don't have :)

+View all Notice, FAQ, Q&A >>
Anello JP x Q10 SUPERSALE  !!!!  MYSTERY BOX (GET ITEMS WORTH UP TO $169!)
Anello JP x Q10 SUPERSALE !!!! MYSTERY BOX (GET ITEMS WORTH UP TO $169!)
Item Q&A
  • Question : Inquiry for the item from leonidescenApr 21, 2021

    Do u have this

    Answer : [Re] Inquiry for the item from leonidescen

    Here you go,

    Question : [Re] Inquiry for the item from leonidescen

    sorry the mystery box, all the bag will be sent out randomly, as we also don't know what you will receive thanks

    Answer : [Re] Inquiry for the item from leonidescen

    I mean do u have it in other list

    Question : [Re] Inquiry for the item from leonidescen

    hi yes we do have, please refer to the below hyperlink,

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=673222584


    thanks

  • Question : Inquiry from yhcyeoFeb 18, 2021

    What are the conditions to apply the 15% shop coupon? It only says the selected brand but when I try to purchase one of the selected brand, Anello, I still cannot apply the coupon on my purchase.

    Answer : [Re] Inquiry from yhcyeo

    Dear buyer, your message is well received. As it is currently outside our working hours, we are unable to respond to you. We will reply once we are online. Thank you for understanding.

LEGATO LARGO LINEARE LIGHTWEIGHT SHOULDER PURSE (4 COLOURS)
LEGATO LARGO LINEARE LIGHTWEIGHT SHOULDER PURSE (4 COLOURS)
Item Q&A
  • Question : Inquiry for the item from leonidescenJan 15, 2021

    Do u have available below

    Answer : [Re] Inquiry for the item from leonidescen

    don't have sorry

    Question : [Re] Inquiry for the item from leonidescen

    Do u have this

    Answer : [Re] Inquiry for the item from leonidescen

    sorry don't have

LEGATO LARGO 5-POCKET DAYPACK | STELLA (3 COLOURS)
LEGATO LARGO 5-POCKET DAYPACK | STELLA (3 COLOURS)
Item Q&A
  • Question : Inquiry from julyncinFeb 21, 2021

  • Question : Inquiry for the item from julyncinFeb 21, 2021

    Dear Sir/Madam?

    Is the bag able to fit 14 inch laptop and A4 size documents? Thank you.

    Answer : [Re] Inquiry for the item from julyncin

    sorry max only can fit A4 size laptop

ANELLO KUCHIGANE BACKPACK SMALL | RETRO - AT-B1212
ANELLO KUCHIGANE BACKPACK SMALL | RETRO - AT-B1212
Item Q&A
  • Question : Inquiry for the item from TheresaFeb 15, 2021

  • Question : Inquiry for the item from MOct 14, 2020

    Hi does this have cushion for laptop and possible to fit 14’inch laptop? Is it genuine? Thanks

    Answer : [Re] Inquiry for the item from M

    hi sorry 14 inches laptop is too big to fit this bag

Japan Anello 2 Way Mini Boston Shoulder Sling Bag AT-C1835 (5 Colors available)
Japan Anello 2 Way Mini Boston Shoulder Sling Bag AT-C1835 (5 Colors available)
Item Q&A
  • Question : Inquiry from kasumisou3Jan 20, 2021

  • Question : Inquiry for the item from RuthNov 04, 2020

  • Question : Inquiry for the item from kyikyi_sweSep 01, 2020

  • Question : Inquiry for the item from jul****Mar 07, 2020

    Hi, will you be bringing in the charcoal grey in colour?

    Answer : [Re] Inquiry for the item from jul****

    The restock will be within 2 weeks thanks

  • Question : Inquiry for the item from jul****Mar 07, 2020

    Hi, will you be restocking the grey in colour?

    Answer : [Re] Inquiry for the item from jul****

    The restock will be within 2 weeks thanks

+View all Notice, FAQ, Q&A >>
ANELLO (AU-H1153) HIGH DENSITY POLYESTER LONG WALLET
ANELLO (AU-H1153) HIGH DENSITY POLYESTER LONG WALLET
Item Q&A
  • Question : Inquiry for the item from cindy tohJan 23, 2021

    Dear seller,

    Will you restock the black wallets?

    Thanks.

    Answer : [Re] Inquiry for the item from cindy toh

    sorry we have no plan recently :)

LAITEST Surgical 3ply Mask Disposable-Virus filtration (Made in Taiwan)| Adult and Kids BEF 99%
LAITEST Surgical 3ply Mask Disposable-Virus filtration (Made in Taiwan)| Adult and Kids BEF 99%
Item Q&A
[NEW YEAR 2021 CNY COLLECTION] anello® 2-Way Micro Shoulder Bag | Cross Bottle REPREVE® + NEW RETRO
[NEW YEAR 2021 CNY COLLECTION] anello® 2-Way Micro Shoulder Bag | Cross Bottle REPREVE® + NEW RETRO
Item Q&A
  • Question : Inquiry for the item from KJan 11, 2021

    Does it come in this green colour pls?

    Answer : [Re] Inquiry for the item from K

    sorry we do not bring in green color :)

    Question : [Re] Inquiry for the item from K

    Please bring in. I will buy!

    Answer : [Re] Inquiry for the item from K

    Please bring in. I will buy!

    Question : [Re] Inquiry for the item from K

    sorry we have no plan :)

[Ready Stock] 59S PORTABLE UVC LED All-Purpose Sterilizer | 3 Different Models
[Ready Stock] 59S PORTABLE UVC LED All-Purpose Sterilizer | 3 Different Models
Item Q&A
SG United! [Qoo10 Exclusive] Anello camouflage 2-way tote bag | ANELLO (AT-B2241) BACKPACK Camouflage
SG United! [Qoo10 Exclusive] Anello camouflage 2-way tote bag | ANELLO (AT-B2241) BACKPACK Camouflage
Item Q&A
[NEW COLLECTION] Legato Largo Lineare Backpack | LH-D1003
[NEW COLLECTION] Legato Largo Lineare Backpack | LH-D1003
Item Q&A
[NEW COLLECTION] anello® Kuchigane Backpack (S) | Cross Bottle REPREVE® ATB0197R
[NEW COLLECTION] anello® Kuchigane Backpack (S) | Cross Bottle REPREVE® ATB0197R
Item Q&A
[Free Delivery] [Best Seller] Authentic ANELLO KUCHIGANE BACKPACK (Regular) (Small) | CROSS BOTTLE
[Free Delivery] [Best Seller] Authentic ANELLO KUCHIGANE BACKPACK (Regular) (Small) | CROSS BOTTLE
Item Q&A
  • Question : Inquiry for the item from mcsi06Nov 11, 2020

    How come we can’t use 20% coupon?

    Answer : [Re] Inquiry for the item from mcsi06

    Thanks for messaging us. We try to be as responsive as possible. We'll get back to you soon.

  • Question : Inquiry for the item from icezflowerNov 09, 2020

    Why we can't apply the 20% for this order?

    Answer : [Re] Inquiry for the item from icezflower

    Thanks for messaging us. We try to be as responsive as possible. We'll get back to you soon.

  • Question : Inquiry for the item from clarrisa_mongOct 10, 2020

    Hi why the store discount coupon 20% cannot be used for this order yet can be used on the mystery box order??

    Answer : [Re] Inquiry for the item from clarrisa_mong

    Thanks for messaging us. We try to be as responsive as possible. We'll get back to you soon.

  • Question : Inquiry related delivery from jinying_94Sep 26, 2020

    Hi. If I order today, when will I get?

    Answer : [Re] Inquiry related delivery from jinying_94

    By Tuesday

  • Question : Inquiry for the item from carriepalomaSep 11, 2020

    Hi,

    Do you still carry the mustard colour as shown in the attached?

    Answer : [Re] Inquiry for the item from carriepaloma

    sorry we don't have :)

    Question : [Re] Inquiry for the item from carriepaloma

    Will you restock this yellow for large?

    Answer : [Re] Inquiry for the item from carriepaloma

    hi thanks for inquiry, we feel so sorry that we have no plan

+View all Notice, FAQ, Q&A >>
ANELLO (AT-H0852) BOSTON BAG LARGE
ANELLO (AT-H0852) BOSTON BAG LARGE
Item Q&A
  • Question : Inquiry for the item from monkeyaries11Oct 17, 2020

    Hi, black colour stock coming in soon?

    Answer : [Re] Inquiry for the item from monkeyaries11

    sorry we have no plan to restock it

    Question : [Re] Inquiry for the item from monkeyaries11

    Noted with thanks

    Answer : [Re] Inquiry for the item from monkeyaries11

    :)

  • Question : Inquiry related delivery from layzzz_91Oct 09, 2020

    Hi, If I place purchase today, when can I receive it? Thanks

    Answer : [Re] Inquiry related delivery from layzzz_91

    hi you may receive the item by Tuesday thanks

    Question : [Re] Inquiry related delivery from layzzz_91

    Hi, I have placed the order but status was updated that the shipping is scheduled to be on 14 October instead. In that case, it is Thursday and once shipped out may still take 2 days to arrive. Why is it different from your response? Thanks.

    Answer : [Re] Inquiry related delivery from layzzz_91

    we dispatch it tmr

  • Question : Inquiry related return and exchange from SiauleelAug 29, 2020

    Can I exchange for a different colour item sld I change my mind upon receiving item.

    Answer : [Re] Inquiry related return and exchange from Siauleel

    yes plz let us know which color you want to change to and we need to check if still got stock. And then please bring the bag to our office, our staff here will assist you at point here.

    Thanks for your cooperation

    Address : 84 Genting Lame,#05-05,S349584
    Opening hours : 9am-6pm (Monday-Friday)

    Question : [Re] Inquiry related return and exchange from Siauleel

    Thks, can I exchange this at your retail store at tangs or vivo?

    Answer : [Re] Inquiry related return and exchange from Siauleel

    Sorry, due to you purchased the bag from online shop therefore you can not directly do 1-1 exchange at our retail, please let us know which color you want to change and bring it to our office then we will assist you at point here, thanks again for your cooperation.

    Address : 84 Genting Lane,#05-05,S349584
    Opening hours : 9am-6pm (Monday-Friday,closed on weekends)

  • Question : Inquiry for the item from hoograceJul 26, 2020

    Hi Seller, able to provide detail picture of black and BML colour? What is the weight of the bag?

    Thanks

    Answer : [Re] Inquiry for the item from hoograce

    Size: Large 34W x 28H x 12D (cm)
    Weight : 450g
    You can drop by our retail which is located at Vivo tangs and Bugis BHG to see the physical product, thanks

ANELLO 2-WAY TOTE BACKPACK | SUNNY [NEW] AH-R0096
ANELLO 2-WAY TOTE BACKPACK | SUNNY [NEW] AH-R0096
Item Q&A
ANELLO (AT-B1211) BACKPACK PU LEATHER LARGE
ANELLO (AT-B1211) BACKPACK PU LEATHER LARGE
Item Q&A
  • Question : Inquiry for the item from lin_elfOct 11, 2020

    Is there the wine and brown colour available?

    Answer : [Re] Inquiry for the item from lin_elf

    sorry don't have

  • Question : Inquiry for the item from 242****Nov 11, 2019

  • Question : Inquiry related cancel and refund from agh****Nov 11, 2019

    Hi seller, you can just cancel customer order like that with a very simple reason, really first time encounter such irresponsible seller! I think the system is able to let u set how many pcs to sell at the deal price, all your excuses are not valid! You have made so many disappointed customers and your should be banned from selling here. Use fake promotion to advertise your shop, by cheating customers! If you are unable or not willing to give out the promotion deals, please don’t do that, save your time and customer time and effort!

    Answer : [Re] Inquiry related cancel and refund from agh****


    Call Us
    (65-6500-4440)

    Available Time
    weekdays
    09:00~12:00, 13:00~18:00

  • Question : Inquiry for the item from Jan****Nov 11, 2019

    I was not tge first 4 buyers to buy at $1. But i successfully placed order at $3 and $4 price but seller simply cancelled my orders. If my transactions went through, seller should honour the orders.

    Answer : [Re] Inquiry for the item from Jan****


    sorry we just do chiong ah $1, the rest orders we don't accept

    Question : [Re] Inquiry for the item from Jan****

    Then u should not put the selling price of $3 and $4 for people to purchase.

    Answer : [Re] Inquiry for the item from Jan****

    People made the purchase successfully and you regret so you cancel our orders. That is not right.

    Question : [Re] Inquiry for the item from Jan****


    plz feedback to Qoo10 thanks

    Answer : [Re] Inquiry for the item from Jan****

    It is your shop who does not honor the successful transaction, not qoo10. I will suggest next time you do not take part in such sales to disappoint more buyers. The end.

    Question : [Re] Inquiry for the item from Jan****


    hi thanks for your feedback and sorry for any inconvenience caused

  • Question : Inquiry related return and exchange from and****Nov 11, 2019

    From seller:
    hi we feel so sorry that chiong ah $1 got limited QTY 4, and you're not the first 4 orders >< and we feel so sorry that we have to cancel your order and process the refund.

    My feedback: I don't think the above reply make sense at all - I have the order placed successfully with payment done. And afterwards i did check back the order page and confirm the purchase page has stopped taking in the order already.
    If I am not the first 4 orders how possibly I am able to place the order with payment completion?
    Please explain.

    Answer : [Re] Inquiry related return and exchange from and****


    see the attachment we only pick up first 4 qty, we have the proof plz follow our rule thanks

    Question : [Re] Inquiry related return and exchange from and****

    My order was explicitly cancelled by seller with the unsatisfactory explanation.
    It is extremely disappointing.

    Answer : [Re] Inquiry related return and exchange from and****


    sorry you're not the first 4 orders

    Question : [Re] Inquiry related return and exchange from and****

    Need to further clarify - refer to my order number 309639374.
    This is before the 4th order in your screen shot - 309639482.
    How come my order is not the first 4 while the last order quoted under your system is having later order number than my order.
    Can please explain.

    Answer : [Re] Inquiry related return and exchange from and****

    Attached order number

    Question : [Re] Inquiry related return and exchange from and****


    see the attachment your payment time is later

+View all Notice, FAQ, Q&A >>
LEGATO LARGO BUNDLE SALE : Backpack + Shoulder Bag + Pouch ONLY $69
LEGATO LARGO BUNDLE SALE : Backpack + Shoulder Bag + Pouch ONLY $69
Item Q&A
  • Question : Inquiry for the item from hanakittySep 26, 2020

    Hellp , may i know the 10 pockets backpack can put in 13" laptop?

    Answer : [Re] Inquiry for the item from hanakitty

    Sorry can not

    Question : [Re] Inquiry for the item from hanakitty

    Thanks for your reply

    Answer : [Re] Inquiry for the item from hanakitty

    No prob , u can drop by our retail which is located at Vivo Tangs and Bigish BHG to see the bigger size of bag in physical:)
    Thanks

  • Question : Inquiry for the item from hanakittySep 26, 2020

    Hellp , may i know the 10 pockets backpack can put in 13" laptop?

    Answer : [Re] Inquiry for the item from hanakitty

    So can not 13 inch laptop is too big

Anello (AT-C1842) 2-Way Mini Helmet Shoulder Bag - MGR COLOR
Anello (AT-C1842) 2-Way Mini Helmet Shoulder Bag - MGR COLOR
Item Q&A
  • Question : Inquiry for the item from smmyeoSep 21, 2020

    Hi Seller, what is the length of the bag? Thanks

    Answer : [Re] Inquiry for the item from smmyeo

    hi the size is 25x23x9 cm thanks

Anello Multi-Functional Square Backpack Regular | PEG Series (AT-C3051) | fashionxchange
Anello Multi-Functional Square Backpack Regular | PEG Series (AT-C3051) | fashionxchange
Item Q&A