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Q & A Lists
Item Question & Answer
Baseus Led Desk Lamp monitor light laptop light Adjustable Reading Screen Hanging Light Computer Eye
Baseus Led Desk Lamp monitor light laptop light Adjustable Reading Screen Hanging Light Computer Eye
Item Q&A
  • Question : Inquiry related delivery from grapesmochSep 17, 2020

    Hi! For black lite, if I preorder now. When is the earliest receiving date noting that item will only be available for shipping in early Oct?

    Answer : [Re] Inquiry related delivery from grapesmoch

    Dear Customer,

    Sorry now lite model restocking, u can consider basic model which have ready stock! Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

  • Question : Inquiry for the item from ankurSep 16, 2020

    Hi,
    What is the difference between Lite and normal version? How much thickness in each case?

    also, if order now when can be delivered?

    Answer : [Re] Inquiry for the item from ankur

    Dear Customer,

    Normal version can fit with thick monitor. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

  • Question : Inquiry for the item from grapesmochSep 14, 2020

  • Question : Inquiry for the item from chngslSep 10, 2020

  • Question : Inquiry for the item from grapesmochSep 02, 2020

    Hi! What's is the difference between lite vs non-lite ($10)? Also, does this work on curved pc monitor?

    Answer : [Re] Inquiry for the item from grapesmoch

    Dear Customer,

    Lite use for thin monitor. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

    Question : [Re] Inquiry for the item from grapesmoch

    Thanks for the information. May I know if this can work/hang well on curved monitors?

    Answer : [Re] Inquiry for the item from grapesmoch

    Dear Customer,

    Yes can work. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

+View all Notice, FAQ, Q&A >>
Baseus Wireless Charging Pillow For iPhone + Apple Watch Multifunction Wireless Charger For iPhone X
Baseus Wireless Charging Pillow For iPhone + Apple Watch Multifunction Wireless Charger For iPhone X
Item Q&A
  • Question : Inquiry for the item from jaspersSep 16, 2020

    Does this support Apple Watch series 6?

    Answer : [Re] Inquiry for the item from jaspers

    Dear Customer,

    No support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

  • Question : Inquiry for the item from tay****Jun 03, 2020

    Does this support the latest Apple Watch series 3 firmware 6.2.6 and above?

    Answer : [Re] Inquiry for the item from tay****

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

  • Question : Inquiry for the item from eun****Mar 14, 2020

    May I know if this item can support iphone 11 and Apple Watch series 4 charging

    Answer : [Re] Inquiry for the item from eun****

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

  • Question : Inquiry for the item from iam****Feb 15, 2020

    Hi is this charger applicable for Apple Watch series 5?

    Answer : [Re] Inquiry for the item from iam****

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

  • Question : Inquiry for the item from jan****Dec 24, 2019

    Is this support Apple Watch series 5?

    Answer : [Re] Inquiry for the item from jan****

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

+View all Notice, FAQ, Q&A >>
Baseus Screenbar Light Desk Lamp Computer Laptop Screen Bar Hanging Light Table Lamp For LCD Monitor
Baseus Screenbar Light Desk Lamp Computer Laptop Screen Bar Hanging Light Table Lamp For LCD Monitor
Item Q&A
  • Question : Inquiry for the item from fireearth88Sep 15, 2020

    Hi Seller,

    What is the difference of Lite white version vs the Black Basic? There is a price difference.

    Answer : [Re] Inquiry for the item from fireearth88

    Dear Customer,

    Basic model can support thick monitor. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

  • Question : Inquiry for the item from JohnAug 27, 2020

  • Question : Inquiry for the item from tttanAug 26, 2020

Baseus TYPE C Male to USB Female Cable Adapter Converter USB C to USB [Male to Female] Charger
Baseus TYPE C Male to USB Female Cable Adapter Converter USB C to USB [Male to Female] Charger
Item Q&A
  • Question : Inquiry for the item from jgSep 14, 2020

  • Question : Inquiry for the item from qsk****Jul 10, 2020

    Hi,
    I have a headset with USB-C male-end connection.

    Can I buy your USB-C female to USB male converter to make it work with my laptop?

    Thanks

    Answer : [Re] Inquiry for the item from qsk****

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

  • Question : Inquiry for the item from ron****Nov 05, 2019

  • Question : Inquiry for the item from jun****Aug 28, 2019

    Hi,

    I like to come down to self collect my item. I tried to msg but did not receive any response. Can you please advise if I can come down to collect my item?

    Answer : [Re] Inquiry for the item from jun****

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

  • Question : Inquiry for the item from ari****Jan 29, 2019

+View all Notice, FAQ, Q&A >>
Baseus D01 Bluetooth Wireless Gaming Headset With Mic Stereo Auriculares
Baseus D01 Bluetooth Wireless Gaming Headset With Mic Stereo Auriculares
Item Q&A
  • Question : Inquiry for the item from fireearth88Sep 14, 2020

    When the new stock replenish for copper colour?

    Answer : [Re] Inquiry for the item from fireearth88

    Dear Customer,

    Sorry no more other color except red! Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

  • Question : Inquiry related delivery from sim****Apr 14, 2020

    If I place order tonight, when can I received the headphone? Thanks

    Answer : [Re] Inquiry related delivery from sim****

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

  • Question : Inquiry for the item from min****Apr 17, 2019

    Hi, is this suitable for meeting call using laptop? Voice clear for the other party to be heard?

    Answer : [Re] Inquiry for the item from min****

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

Baseus Mini Car Vacuum Cleaner Car Accessories Portable Wireless Handheld 4000Pa Auto Strong Suction
Baseus Mini Car Vacuum Cleaner Car Accessories Portable Wireless Handheld 4000Pa Auto Strong Suction
Item Q&A
  • Question : Inquiry for the item from YumiSep 14, 2020

    Hello. May I know what is the difference between Gen 1 and Gen 2?

    Answer : [Re] Inquiry for the item from Yumi

    Dear Customer,

    Gen 2 more powerful and smaller. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

  • Question : Inquiry related return and exchange from chewmtAug 29, 2020

  • Question : Inquiry for the item from pingraciasAug 09, 2020

    Hi does this have warranty and how long?

    Answer : [Re] Inquiry for the item from pingracias

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

  • Question : Inquiry related delivery from 262****Jun 30, 2020

    How do I get an update for my order?

    Ordered since June 21 and no response on website or sms.

    Answer : [Re] Inquiry related delivery from 262****

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

  • Question : Inquiry related delivery from jos****Jun 22, 2020

    Hi seller can ship it out today if I place an order now? Need it urgently by this Thursday ! Thank you!

    Answer : [Re] Inquiry related delivery from jos****

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

+View all Notice, FAQ, Q&A >>
Baseus 15W Qi Wireless Car Charger Phone Holder for iPhone Samsung QC 3.0 Wireless Charging Air Vent
Baseus 15W Qi Wireless Car Charger Phone Holder for iPhone Samsung QC 3.0 Wireless Charging Air Vent
Item Q&A
  • Question : Inquiry for the item from linehSep 11, 2020

    Hi

    Is there warranty for this item? How long?

    Thanks

    Answer : [Re] Inquiry for the item from lineh

    Dear Customer,

    3 Months. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

  • Question : Inquiry for the item from 238****Feb 14, 2020

    1) Can I still take out the phone when it is clamped, if there is no power ?

    2) Can I off the light?

    thks

    Answer : [Re] Inquiry for the item from 238****

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

    Question : [Re] Inquiry for the item from 238****

    I have forward the question to the number, still did not receive any reply.
    Can you just reply from this email ?

    Answer : [Re] Inquiry for the item from 238****

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

  • Question : Inquiry for the item from 237****Feb 09, 2020

Baseus Zero Space Fridge Refrigerator (8L Winter Heat Preservation and Cooling in Summer)
Baseus Zero Space Fridge Refrigerator (8L Winter Heat Preservation and Cooling in Summer)
Item Q&A
  • Question : Inquiry for the item from nickiSep 06, 2020

    Can you alternate between cold and hot easily? Is there any downtime?

    DO you need to keep the fridge on all the time? or can we turn on when there is need to use?

    Answer : [Re] Inquiry for the item from nicki

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

  • Question : Inquiry for the item from crazyfoodloverJul 29, 2020

    Can sell pink ones?

    Answer : [Re] Inquiry for the item from crazyfoodlover

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

  • Question : Inquiry related delivery from see****Jun 25, 2020

    Hi seller,
    I have messaged 9792-5231 and enquired about my shipment and I've been repeatedly patronized with "end of the week", "early next week" and then "end of the week" again. Can i get an honest answer when will i receive my item?

    Answer : [Re] Inquiry related delivery from see****

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

  • Question : Inquiry for the item from sou****Jun 08, 2020

    Hi! Ive barely used it for a month and it's actually leaking. Can we exchange?

    Answer : [Re] Inquiry for the item from sou****

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

  • Question : Inquiry related delivery from ant****May 28, 2020

    Hello. Possible to arrange for next day delivery?

    Answer : [Re] Inquiry related delivery from ant****

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

+View all Notice, FAQ, Q&A >>
💎Baseus Official Store💎15W Power Bank 10000mAh for iPhone Samsung Huawei Xiaomi Fast Charger Power
💎Baseus Official Store💎15W Power Bank 10000mAh for iPhone Samsung Huawei Xiaomi Fast Charger Power
Item Q&A
  • Question : Inquiry for the item from nayr_nagerSep 05, 2020

  • Question : Inquiry for the item from Stephaniewong1970Aug 20, 2020

    Hello, can OPPO and Huawei phone use this product?

    Answer : [Re] Inquiry for the item from Stephaniewong1970

    Dear Customer,

    Sure can. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

  • Question : Inquiry for the item from chubbyLiangAug 14, 2020

    Mini powerbank Will be restock?

    Answer : [Re] Inquiry for the item from chubbyLiang

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

  • Question : Inquiry for the item from lee_wee81Aug 10, 2020

    Do you still have stock for the mini q power bank?

    Answer : [Re] Inquiry for the item from lee_wee81

    No left

    Question : [Re] Inquiry for the item from lee_wee81

    How about the 3 in 1 cable. Left how many? I would like to order 14 pieces.

    Answer : [Re] Inquiry for the item from lee_wee81

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

  • Question : Inquiry for the item from amytanho2000Aug 06, 2020

    Hi Seller

    What to select if i want to order the following product, see attached.

    Answer : [Re] Inquiry for the item from amytanho2000

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

+View all Notice, FAQ, Q&A >>
Baseus Switch Bluetooth 4.2 Audio USB C Transmitter Adapter for Nintendo Switch Lite PS4 Low Latency
Baseus Switch Bluetooth 4.2 Audio USB C Transmitter Adapter for Nintendo Switch Lite PS4 Low Latency
Item Q&A
  • Question : Inquiry for the item from mistycrystaleyesSep 05, 2020

    Does this allow microphone function for switch games with voice chat?

    Answer : [Re] Inquiry for the item from mistycrystaleyes

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

Baseus Type C to USB C Cable 100W Type C Cable for MacBook Pro PD Fast Charger Cable for Samsung S20
Baseus Type C to USB C Cable 100W Type C Cable for MacBook Pro PD Fast Charger Cable for Samsung S20
Item Q&A
  • Question : Inquiry for the item from c_lilingSep 04, 2020

    Hi, can this cable be used on macbook? Thanks!

    Answer : [Re] Inquiry for the item from c_liling

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

Baseus Soap Dispenser Auto Induction Foaming Hand Washer Wash Automatic Soap Dispenser 0.25s Infrare
Baseus Soap Dispenser Auto Induction Foaming Hand Washer Wash Automatic Soap Dispenser 0.25s Infrare
Item Q&A
  • Question : Inquiry for the item from jeslineSep 03, 2020

  • Question : Inquiry for the item from magkwl.shopAug 14, 2020

    Hi item is using battery or using rechargeable battery? Thank you

    Answer : [Re] Inquiry for the item from magkwl.shop

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

  • Question : Inquiry for the item from AlkenAug 12, 2020

  • Question : Inquiry for the item from rosalind_chanAug 09, 2020

    I loved tis product . I have been using tis product for a month and it was working well till one day suddenly the sensor is not working. The foam could not be dispenser out . I have replaced a new battery n the on/off light is working. What goes wrong? please advise thanks

    Answer : [Re] Inquiry for the item from rosalind_chan

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

  • Question : Inquiry for the item from bal****Jun 30, 2020

+View all Notice, FAQ, Q&A >>
Baseus Mate Docking Type-C mobile phone intelligent HUB docking station (standard version)
Baseus Mate Docking Type-C mobile phone intelligent HUB docking station (standard version)
Item Q&A
  • Question : Inquiry for the item from jsmomentsSep 03, 2020

  • Question : Inquiry for the item from csc****May 12, 2019

    Does it support Samsung S8+?

    Answer : [Re] Inquiry for the item from csc****

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

  • Question : Inquiry for the item from fer****May 11, 2019

    Hi,

    Does this need external power for it to work?
    Please advise. Thank you.

    Answer : [Re] Inquiry for the item from fer****

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

Baseus Portable Digital Storage Bag USB Gadgets Cable Organizer Bag Wires Charger Headphones Case Tr
Baseus Portable Digital Storage Bag USB Gadgets Cable Organizer Bag Wires Charger Headphones Case Tr
Item Q&A
Baseus Waterproof Digital Pouch Cable Storage Bag Charger Wires Organizer Case Double Zipper Bag Tra
Baseus Waterproof Digital Pouch Cable Storage Bag Charger Wires Organizer Case Double Zipper Bag Tra
Item Q&A
Baseus USB C HUB to HDMI USB 3.0 RJ45 Type C HUB for MacBook Pro Air 2020 Card Reader Glass USB Spli
Baseus USB C HUB to HDMI USB 3.0 RJ45 Type C HUB for MacBook Pro Air 2020 Card Reader Glass USB Spli
Item Q&A
  • Question : Inquiry for the item from shiqiAug 29, 2020

    Hi, does the pd port support video output?

    Answer : [Re] Inquiry for the item from shiqi

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

  • Question : Inquiry for the item from y01chuaAug 14, 2020

  • Question : Inquiry for the item from leo****May 16, 2020

💎Baseus Official Store💎Baseus Wireless Charger  For iPhone 11 Pro Max Samsung S20 Huawei P40
💎Baseus Official Store💎Baseus Wireless Charger For iPhone 11 Pro Max Samsung S20 Huawei P40
Item Q&A
  • Question : Inquiry for the item from leoworld69Aug 28, 2020

  • Question : Inquiry for the item from tre****Jul 07, 2020

  • Question : Inquiry for the item from yuq****Jan 18, 2020

    Hi

    I need a replacement plate for wireless charger type 12.
    The car magnatic one.
    Where can i find it?

    Thanks

    Answer : [Re] Inquiry for the item from yuq****

    Dear Customer,

    Sorry this one not sell seperately. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

  • Question : Inquiry from kee****Dec 16, 2019

    Would like to know how long is the warranty period for wireless charger?

    Answer : [Re] Inquiry from kee****

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

  • Question : Inquiry for the item from tri****Dec 08, 2019

+View all Notice, FAQ, Q&A >>
Baseus 300ml Alloy Air Humidifier Aroma Essential Oil Diffuser for Home Office Car Air Purifier Nano
Baseus 300ml Alloy Air Humidifier Aroma Essential Oil Diffuser for Home Office Car Air Purifier Nano
Item Q&A
  • Question : Inquiry for the item from jeprilenejoy.bandayAug 27, 2020

    Hi i just want to ask if this one can put essential oils?

    Answer : [Re] Inquiry for the item from jeprilenejoy.banday

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

  • Question : Inquiry for the item from tanyulin75Jul 20, 2020

    Hi, pls provide the diameter of the base, need to make sure it could fit in the cup holder. Also, can we add Essential Oil?

    Answer : [Re] Inquiry for the item from tanyulin75

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

  • Question : Inquiry for the item from cha****Jul 03, 2020

    Hi,
    When I received the powerbank, it is 83% charge. I have try to charge it full but after one hour it is still 83%. Is that normal?

    Answer : [Re] Inquiry for the item from cha****

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

  • Question : Inquiry for the item from 310****Jul 03, 2020

    Hi,where can i get extra cotton sticks for this diffuser

    Answer : [Re] Inquiry for the item from 310****

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

  • Question : Inquiry for the item from sha****Jun 23, 2020

    Hi, can essential oil be added to the humidifier?

    Answer : [Re] Inquiry for the item from sha****

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

+View all Notice, FAQ, Q&A >>
Baseus Luxury Simple Phone Case For iPhone 11 Pro Max Smooth Matte PP Case Ultra Thin Back Phone Cov
Baseus Luxury Simple Phone Case For iPhone 11 Pro Max Smooth Matte PP Case Ultra Thin Back Phone Cov
Item Q&A
  • Question : Inquiry for the item from cavok100Aug 26, 2020

  • Question : Inquiry for the item from Sam****Oct 18, 2018

    Hi seller do you have this in iPhone xs Max?

    Answer : [Re] Inquiry for the item from Sam****

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

  • Question : Inquiry related delivery from dez****May 15, 2018

    If I buy 2 different products from you, will you be able to send both of them together in the same mail so you don’t need to double send the products, and I can save on the shipping too?

    Answer : [Re] Inquiry related delivery from dez****

    Dear Customer,

    Order number pls?

    Thank you very much!

    Sincerely,
    Baseus

Baseus Colorful Lighting USB Type C Cable Elbow T-Shape 40W for Huawei 2A Charging Cable USB C for S
Baseus Colorful Lighting USB Type C Cable Elbow T-Shape 40W for Huawei 2A Charging Cable USB C for S
Item Q&A
  • Question : Inquiry for the item from torqueracerAug 26, 2020

  • Question : Inquiry for the item from 236****Feb 07, 2020

    hi seller,
    can this cable be used for samsung notes?

    Answer : [Re] Inquiry for the item from 236****

    Dear Customer,

    Yes can. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

Baseus L57 USB Type c Adapter usb c to 3.5mm aux Earphone Headphone adapter with PD 18W Quick Chargi
Baseus L57 USB Type c Adapter usb c to 3.5mm aux Earphone Headphone adapter with PD 18W Quick Chargi
Item Q&A
  • Question : Inquiry for the item from luciuslohkaiweiAug 24, 2020

  • Question : Inquiry for the item from ail****Jul 04, 2020

    For the adaptor can both port( type c for charging and the 3.5mm audio jack) works together at same time?

    Answer : [Re] Inquiry for the item from ail****

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

Baseus i-wok Stepless Dimmable Desk Lamp Table Reading light Eye Protection LED Desk Lamp USB Rechar
Baseus i-wok Stepless Dimmable Desk Lamp Table Reading light Eye Protection LED Desk Lamp USB Rechar
Item Q&A
  • Question : Inquiry related delivery from frustratedAug 23, 2020

    ordered since 3 aug. no proactive update from you. msged you but no response. finally scheduled for delivery on 22 Aug but in fact nothing happened.

    this is really the worst seller i have ever met.

    have you any intention to deliver this?

    pls reply.

    Answer : [Re] Inquiry related delivery from frustrated

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

  • Question : Inquiry related delivery from dar****Apr 03, 2020

  • Question : Inquiry for the item from chr****May 01, 2020

  • Question : Inquiry related delivery from cin****Apr 18, 2020

    Hi is there stock? How long will it take to deliver?

    Answer : [Re] Inquiry related delivery from cin****

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

  • Question : Inquiry for the item from peg****Apr 15, 2020

    This item have stock ?

    Answer : [Re] Inquiry for the item from peg****

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

+View all Notice, FAQ, Q&A >>
💎Baseus Official Store💎Macaron tws TWS earphone Heaphone with Mic TWS Bluetooth Earphone Wireless
💎Baseus Official Store💎Macaron tws TWS earphone Heaphone with Mic TWS Bluetooth Earphone Wireless
Item Q&A
Baseus Laptop Sleeve Bag Case for Macbook Air Pro 13 14 15 16 Super Thin Double-layer Computer Liner
Baseus Laptop Sleeve Bag Case for Macbook Air Pro 13 14 15 16 Super Thin Double-layer Computer Liner
Item Q&A
  • Question : Inquiry for the item from davidchiowAug 19, 2020

Baseus Car Accessories Universal Leather Car Organizer Auto Seat Gap Storage Box For Pocket Organize
Baseus Car Accessories Universal Leather Car Organizer Auto Seat Gap Storage Box For Pocket Organize
Item Q&A
  • Question : Inquiry for the item from annleong1678Aug 20, 2020

    Hi, please advise is this product applicable for both driver and passenger seat. I see similar products with left and right designated. Thks.

    Answer : [Re] Inquiry for the item from annleong1678

    Dear Customer,

    Sorry for late reply. It depends on your car!
    Thank you very much!

    Sincerely,
    Baseus

Baseus Bluetooth Selfie Stick 3-Axis Handheld Gimbal Stabilizer Outdoor Holder w/Focus Pull  Zoom f
Baseus Bluetooth Selfie Stick 3-Axis Handheld Gimbal Stabilizer Outdoor Holder w/Focus Pull Zoom f
Item Q&A
  • Question : Inquiry for the item from denniswee77Aug 17, 2020

  • Question : Inquiry for the item from PPAug 14, 2020

    Can stand on table by itself?

    Answer : [Re] Inquiry for the item from PP

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

Baseus S06 Neckband Bluetooth Earphone Wireless headphone [Xiaomi Samsung Huawei iPhone]
Baseus S06 Neckband Bluetooth Earphone Wireless headphone [Xiaomi Samsung Huawei iPhone]
Item Q&A
  • Question : Inquiry for the item from abi_dragonflyAug 14, 2020

    Hi, had received both S06 but not the buddle deal power bank. Pls revert. Thanks
    Order no. 326544801
    Cart no.138113951

    Answer : [Re] Inquiry for the item from abi_dragonfly

    What do you mean by bundle deal

    Question : [Re] Inquiry for the item from abi_dragonfly

    The free Power Bank, Dog. See attached.

    Answer : [Re] Inquiry for the item from abi_dragonfly

    Yes will resend

    Question : [Re] Inquiry for the item from abi_dragonfly

    Thanks.

    Answer : [Re] Inquiry for the item from abi_dragonfly

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

    Question : [Re] Inquiry for the item from abi_dragonfly

    Any issue with the oustanding?

    Answer : [Re] Inquiry for the item from abi_dragonfly

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

  • Question : Inquiry for the item from kt.****Dec 19, 2019

    Power bank bundle with what type of power bank? Bestie dog cat?? What is that?

    Answer : [Re] Inquiry for the item from kt.****

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

  • Question : Inquiry for the item from 233****Oct 03, 2019

    Hi seller

    Do the earphones come with the in-ear hooks for sports use cos your pictures do not show it but pictures on boxes received from buyers show them ? Kindly advise. Thanks.

    Answer : [Re] Inquiry for the item from 233****

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

    Question : [Re] Inquiry for the item from 233****

    Hi seller

    I have sent messages to the WhatsApp number but there has been no response. Looking forward to your replies. thanks.

    Answer : [Re] Inquiry for the item from 233****

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

  • Question : Inquiry for the item from gan****Jun 15, 2019

    Where to pick up. Where is your store

    Answer : [Re] Inquiry for the item from gan****

    Hi,

    As our business is close for the week, all inquiries will be reverted ASAP upon our return on Friday.
    Apologies for inconvenience caused and thank you for your understanding.

  • Question : Inquiry for the item from Zee****Oct 19, 2018

    May I know the warrant period

    Answer : [Re] Inquiry for the item from Zee****

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

+View all Notice, FAQ, Q&A >>
Baseus USB C HUB Type C to Multi HDMI USB 3.0 with Power Adapter Docking Station for MacBook Pro RJ4
Baseus USB C HUB Type C to Multi HDMI USB 3.0 with Power Adapter Docking Station for MacBook Pro RJ4
Item Q&A
  • Question : Inquiry related return and exchange from KspAug 15, 2020

    My hdmi port does not work now.......

    Answer : [Re] Inquiry related return and exchange from Ksp

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

  • Question : Inquiry related return and exchange from meluntouchedAug 05, 2020

    hi I recently received my hub. Theres some connectivity issue at times. Im thinking I could have a defective hub. Sometimes when I plug in my flash drive it does not show up. Please advise.

    Answer : [Re] Inquiry related return and exchange from meluntouched

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

    Question : [Re] Inquiry related return and exchange from meluntouched

    Hi I just send you guys messages on WhatsApp can you please check

    Answer : [Re] Inquiry related return and exchange from meluntouched

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

  • Question : Inquiry for the item from arz****Apr 20, 2020

    Couple of questions:
    1. Whats the difference between 16in1 and 17in1?
    2. If i order now, when can i have it? need this urgently.
    3. Will this work for laptop or PC that dont have USB Type C? if yes, hows it will work for extended monitor?

    thanks

    Answer : [Re] Inquiry for the item from arz****

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

    Question : [Re] Inquiry for the item from arz****

    Sorry but that number is not replying.

    Answer : [Re] Inquiry for the item from arz****

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

  • Question : Inquiry related delivery from joh****Apr 12, 2020

    Hi,
    Is this item with power plug accessories (+$30 option) currently available in Singapore? Checking because I need it urgently. I can wait for 2-3 working days (based on your local delivery lead time.).

    Hope to hear your reply soon.
    Thank you.

    Answer : [Re] Inquiry related delivery from joh****

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store

  • Question : Inquiry for the item from 233****Dec 07, 2019

    Hi,
    I might have received a defective product.
    If PD and HDMI are connected at the same time, HDMI doesn't work and USB ports don't seem to power my keyboard and mouse either.
    Hardwares are fine as I was previously using them with Baseus 7-in-1 hub without any issues on 16-in MacBook pro.
    Please advise. It will be good if I can exchange in-store since I'll be on vacation end of next week.

    Answer : [Re] Inquiry for the item from 233****

    Would like to ask for a refund if that can't be done thanks

    Question : [Re] Inquiry for the item from 233****

    Dear Customer,

    Please sms/whatsapp 9792-5231 for support. Thank You, Have A Nice Day!

    Sincerely,
    Baseus Official Store