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Q & A Lists
Item Question & Answer
Tonymoly [1+1] Intense Care Gold Snail Cream 45ml / Korea Cosmetic
Tonymoly [1+1] Intense Care Gold Snail Cream 45ml / Korea Cosmetic
Item Q&A
  • Question : 來自diepetal會員的商品咨詢。Mar 12, 2021

    寄貨商品與圖片不符,如何退貨?

    Answer : [Re] 來自diepetal會員的商品咨詢。

    寄來的商品跟圖片不同,這個商品的價值跟原本購買的差很多,我不是要這一款,要怎麼處理?退貨?

    Question : [Re] 來自diepetal會員的商品咨詢。

    寄來的商品跟圖片不同,是寄錯了嗎?

    Answer : [Re] 來自diepetal會員的商品咨詢。

    보내 드린 상품이 사진과 다른데 잘못된 상품인가요?

    Question : [Re] 來自diepetal會員的商品咨詢。

    Dear Customers,
    We apologize for any inconvenience.
    Another product was shipped by our mistake.
    We will exchange or refund.
    I'm really sorry.
    Thank you.

    Answer : [Re] 來自diepetal會員的商品咨詢。

    what should I do?
    your product is with me, it is not convenient for me to send it back to exchange with you in Taiwan, or you can re-send the product and make up the difference to you

Tonymoly - ★ 1+1 ★ Intense Care Gold 24K Snail Cream
Tonymoly - ★ 1+1 ★ Intense Care Gold 24K Snail Cream
Item Q&A
  • Question : Inquiry for the item from PQMar 16, 2021

    Hi Seller,
    Just want to confirm if this is 2 box snail cream for sgd63.90? And also the expiry date till when.
    Thank you

    Answer : [Re] Inquiry for the item from PQ

    Dear Customers,
    Yes, that's right.
    The expiry date is 2023.
    Thank you.

  • Question : Inquiry for the item from joann_lhyMar 15, 2021

  • Question : Inquiry for the item from CPMar 12, 2021

    Hi there. May I ask about the expiry date for the snail cream?

    Answer : [Re] Inquiry for the item from CP

    Dear Customers,
    The expiry date is 2023.
    Thank you.

  • Question : Inquiry for the item from chowaisenAug 09, 2020

  • Question : Inquiry for the item from png****Dec 15, 2019

    How many ml is this? Are both 1 for 1 bottles the same size?

    Answer : [Re] Inquiry for the item from png****

    Dear customer,
    45ml*2
    Thank you.

Tonymoly ★NEW★ Intense Care Gold 24K Snail Lip Treatment  / Stick / Timeless Ferment Renewal
Tonymoly ★NEW★ Intense Care Gold 24K Snail Lip Treatment / Stick / Timeless Ferment Renewal
Item Q&A
  • Question : Inquiry for the item from BananaseatyouMar 15, 2021

    Is there still stock for this?

    Answer : [Re] Inquiry for the item from Bananaseatyou

    Dear Customers,
    Yes, currently in stock.
    Thank you.

Tonymoly - Intense Care Gold 24K Snail Hand Cream 60ml / Korean Cosmetic
Tonymoly - Intense Care Gold 24K Snail Hand Cream 60ml / Korean Cosmetic
Item Q&A
  • Question : Inquiry for the item from leepeichiFeb 28, 2021

    When is expiry date?

    Answer : [Re] Inquiry for the item from leepeichi

    When is expiry date?

    Question : [Re] Inquiry for the item from leepeichi

    Dear Customers,
    The expiry date is 2023.
    Thank you.

Innisfree - [ ★ 2017 NEW ★ ] Jeju Lava Seawater Effector 7ml 5 Type
Innisfree - [ ★ 2017 NEW ★ ] Jeju Lava Seawater Effector 7ml 5 Type
Item Q&A
  • Question : Inquiry for the item from grace2dllMar 01, 2021

    Hi, would like to buy the Wrinkle and Cica Effector, as well as the Boosting Ampoule. Are they ready stock?

    Answer : [Re] Inquiry for the item from grace2dll

    Dear Customers,
    This product is currently out of stock.
    We apologize for any inconvenience.
    Thank you.

THE FACE SHOP - Watery Tint 5g 6 Color
THE FACE SHOP - Watery Tint 5g 6 Color
Item Q&A
Innisfree - ★ 1+1 Cleansing Foam ★ Jeju Bija Trouble Facial / Jeju Volcanic Pore / Scrub / Green Tea
Innisfree - ★ 1+1 Cleansing Foam ★ Jeju Bija Trouble Facial / Jeju Volcanic Pore / Scrub / Green Tea
Item Q&A
Tonymoly - ★ 1+1 ★ New Simplast Oil Paper Powder 9g / Face Mix / Korea Cosmetic
Tonymoly - ★ 1+1 ★ New Simplast Oil Paper Powder 9g / Face Mix / Korea Cosmetic
Item Q&A
  • Question : Inquiry for the item from leneiiJan 01, 2021

    Hi.. is this the new verison replacement of face mix?

    Answer : [Re] Inquiry for the item from leneii

    Dear customers,
    This is the new version.
    It is an upgraded product.
    Thank you.

APIEU - Triple Correcting Powder 2 Type 3g * 3 Color  / Korean Cosmetic
APIEU - Triple Correcting Powder 2 Type 3g * 3 Color / Korean Cosmetic
Item Q&A
  • Question : Inquiry for the item from bjacylnDec 15, 2020

  • Question : Inquiry for the item from bjacylnDec 14, 2020

  • Question : Inquiry for the item from bjacylnNov 03, 2020

    Hi, are these still available?

    Answer : [Re] Inquiry for the item from bjacyln

    Dear customers,
    Sorry for the late reply.
    Available to order now.
    Thank you.

  • Question : Inquiry for the item from bjacylnNov 01, 2020

  • Question : Inquiry for the item from bja****Mar 03, 2020

    Hi, is this item still available?

    Answer : [Re] Inquiry for the item from bja****

    Dear customer,
    You can order now.
    Thank you.

The Yeon CMK Pore Blemish BC Stick 3 Color 12g / 7 In 1 Multi Function Stick / Korea Cosmetic
The Yeon CMK Pore Blemish BC Stick 3 Color 12g / 7 In 1 Multi Function Stick / Korea Cosmetic
Item Q&A
  • Question : Inquiry for the item from o_jingjingNov 26, 2020

  • Question : Inquiry for the item from sno****Aug 28, 2019

    Hi will you restock #1 pink beige?

    Answer : [Re] Inquiry for the item from sno****

    Dear customer,
    # 1 products are currently out of stock.
    Thank you.

  • Question : 来自see****会员的商品咨询。May 04, 2019

    Hi may i know natural beige bc stick still available i want order thanks

    Answer : [Re] 来自see****会员的商品咨询。

    Dear customer,
    The current stock is only # 3.
    Thank you.

    Question : [Re] 来自see****会员的商品咨询。

    Out of stock for natural beige when coming stock?

  • Question : Inquiry for the item from o_j****Apr 14, 2019

  • Question : Inquiry for the item from cat****Mar 23, 2019

    Hi, are you still selling the BC stick?

    Answer : [Re] Inquiry for the item from cat****

    Dear customer,
    Only # 3 products are currently in stock.
    Thank you.

Etude House - Bling Me Prism Look at My Eyes (3 Color / 2g) / Bling Me Prism Look at My Eyes Jewel (2 Color / 2g)
Etude House - Bling Me Prism Look at My Eyes (3 Color / 2g) / Bling Me Prism Look at My Eyes Jewel (2 Color / 2g)
Item Q&A
  • Question : Inquiry for the item from 23q4qi3343Nov 23, 2020

    Hi can I check for the BR416. Is it the look at my eyes JEWEL series? Thanks

    Answer : [Re] Inquiry for the item from 23q4qi3343

    Dear customers,
    Sorry for the late reply.
    Currently out of stock.
    Thank you.

Apieu - ★1+1+1★ Maker Pen Tint 4.5g / Korean Cosmetic
Apieu - ★1+1+1★ Maker Pen Tint 4.5g / Korean Cosmetic
Item Q&A
  • Question : Inquiry for the item from snowgirl160492Nov 04, 2020

    Can i know when is the expiry date please?

    Answer : [Re] Inquiry for the item from snowgirl160492

    Dear customers,
    Sorry for the late reply.
    The product you inquire is currently out of stock.
    We apologize for any inconvenience.
    Thank you.

Tonymoly 7 Days Tatoo Eyebrow / Back gel Eyeliner 8 Color / Perfect Eyes Long Kinny Gel Pen Liner
Tonymoly 7 Days Tatoo Eyebrow / Back gel Eyeliner 8 Color / Perfect Eyes Long Kinny Gel Pen Liner
Item Q&A
  • Question : Inquiry for the item from anitaOct 26, 2020

    do you have the black long brush gel eyeliner ?

    Answer : [Re] Inquiry for the item from anita

    Dear customers,
    Currently, the black color is out of stock.
    We apologize for any inconvenience.
    Thank you.

Etude House - Big Cover Tip Concealer / Big Cover Stick Concealer / Big Cover Cushion Concealer / Big Cover Concealer BB / Big Cover Concealer Kit
Etude House - Big Cover Tip Concealer / Big Cover Stick Concealer / Big Cover Cushion Concealer / Big Cover Concealer BB / Big Cover Concealer Kit
Item Q&A
  • Question : Inquiry for the item from SLOct 20, 2020

    Do you still have stock for the concealer kit? Expiry date?

    Thank you.

    Answer : [Re] Inquiry for the item from SL

    Dear customers,
    The products you inquire are currently in stock.
    Thank you.

Etude House - Oh MEye Lash Slimcara Volume Curl / Oh MEye Lash Black Tint Mascara
Etude House - Oh MEye Lash Slimcara Volume Curl / Oh MEye Lash Black Tint Mascara
Item Q&A
Innisfree - Derma Formula Sebum Clean Gel 30ml Toning Serum 30ml  Skin Barrier Cream 50ml
Innisfree - Derma Formula Sebum Clean Gel 30ml Toning Serum 30ml Skin Barrier Cream 50ml
Item Q&A
Tonymoly ★NEW★ Clean Dew Foam Cleanser 180ml 5 Type / Aloe / Blueberry / Lemon / Red Grapefruit
Tonymoly ★NEW★ Clean Dew Foam Cleanser 180ml 5 Type / Aloe / Blueberry / Lemon / Red Grapefruit
Item Q&A
  • Question : Inquiry for the item from christay639Sep 27, 2020

  • Question : Inquiry for the item from christay639Sep 18, 2020

    No reply from seller Ordered 4tubes but received only 2tubes, where n when will I receive my missing 2tubes?

    Answer : [Re] Inquiry for the item from christay639

    When we I receive the 2tubes refund?

    Question : [Re] Inquiry for the item from christay639

    Dear customers,
    We apologize for any inconvenience.
    You have completed a refund request for the missing product to the customer center.
    I'll do it quickly.
    Thank you.

Tonymoly - [ ★ HOT ITEM ★ ] Intense Care Gold 24K Snail Cream 45ml
Tonymoly - [ ★ HOT ITEM ★ ] Intense Care Gold 24K Snail Cream 45ml
Item Q&A
Tonymoly ★ 1+1 ★ Luminous ★ Perfume Face Powder 15g 2 Color / Luminous Sheer Powder 15g
Tonymoly ★ 1+1 ★ Luminous ★ Perfume Face Powder 15g 2 Color / Luminous Sheer Powder 15g
Item Q&A
  • Question : Inquiry for the item from shirleycgkAug 06, 2020

    Hi.......... May I know the expiry date for the luminous face powder?

    Answer : [Re] Inquiry for the item from shirleycgk

    Dear customers,
    The expiry date is shown below.

    # Year is between 2021-2022.
    Thank you.

Etude House - Silk Scarf Double Care Hair Mask (1-Step 5ml + 2-Step 15ml) / Silk Scarf Repair Hair Essence 60ml / Silk Scarf Moist Hair Mist 120ml / Silk Scarf Hologram Hair Serum 120ml
Etude House - Silk Scarf Double Care Hair Mask (1-Step 5ml + 2-Step 15ml) / Silk Scarf Repair Hair Essence 60ml / Silk Scarf Moist Hair Mist 120ml / Silk Scarf Hologram Hair Serum 120ml
Item Q&A
  • Question : Inquiry for the item from jsimmjJul 15, 2020

    Hi seller, is the silk scarf hair mask still available. I wish to order 4 packs. Thank you

    Answer : [Re] Inquiry for the item from jsimmj

    Dear customers,
    Available for purchase.
    Thank you.

Tonymoly - Go Cover Active Concealer 4g 2 Color
Tonymoly - Go Cover Active Concealer 4g 2 Color
Item Q&A
  • Question : Inquiry for the item from vivi.mermerJul 15, 2020

    Is this go cover concealer in skin beige in stock now?

    Answer : [Re] Inquiry for the item from vivi.mermer

    Dear customers,
    It is confirmed that there is no current stock.
    We apologize for any inconvenience.
    Thank you.

TONYMORY - Magic Food Banana Sleeping Pack 85ml + Banana Hand Milk 45ml
TONYMORY - Magic Food Banana Sleeping Pack 85ml + Banana Hand Milk 45ml
Item Q&A
  • Question : Inquiry related cancel and refund from 236****Jul 07, 2020

    It has been more than 1 month, and still no refund! Please refund! and Respond as well

    Answer : [Re] Inquiry related cancel and refund from 236****

    Dear customers,
    We apologize for any inconvenience.
    We have completed the refund.
    I'm really sorry.
    Thank you.

  • Question : Inquiry related cancel and refund from 236****Jul 04, 2020

    I still have not been refunded!

    Answer : [Re] Inquiry related cancel and refund from 236****

    Dear customers,
    We apologize for any inconvenience.
    We have completed the refund.
    I'm really sorry.
    Thank you.

  • Question : Inquiry related cancel and refund from 236****Jun 30, 2020

    Please reply. Up till now i have not received any reply from you at all. When are you refunding? Item was not delivered at all.

    Answer : [Re] Inquiry related cancel and refund from 236****

    Dear customers,
    We are very sorry for the inconvenience.
    We will promptly refund the missing product.
    I'm really sorry.

    Thank you.

  • Question : Inquiry related cancel and refund from que****Jun 27, 2020

    I ordered banana face mask and banana hand milk, after a very long time only the face mask arrived, Banana Hand Milk was NOT in the package , and yet status claims delivered, please refund!

    Answer : [Re] Inquiry related cancel and refund from que****

    Dear customers,
    We are very sorry for the inconvenience.
    We will promptly refund the missing product.
    I'm really sorry.

    Thank you.