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Q & A Lists
Item Question & Answer
★ION PUREAIR Air Purifier Portable Mini★Car/ Home/ Office/ Desk★Hepa Filter★Negative Ion★Auto ON/OFF
★ION PUREAIR Air Purifier Portable Mini★Car/ Home/ Office/ Desk★Hepa Filter★Negative Ion★Auto ON/OFF
Item Q&A
  • Question : Inquiry for the item from elusion1984Apr 13, 2021

    Will C4 auto on when the car start? If yes, is it just plug and play?

    Answer : [Re] Inquiry for the item from elusion1984

    Hi Customer, yes, it is auto fuction when start engine, connect car adapter. thank you. BESTAR

    Question : [Re] Inquiry for the item from elusion1984

    Is it just plug and play?

    Answer : [Re] Inquiry for the item from elusion1984

    Yes, the air purfier will start to puriy the air from red to green light, thank you. BESTAR

    Question : [Re] Inquiry for the item from elusion1984

    Hi I would like to purchase the c4 filter but can't find in your shop

    Answer : [Re] Inquiry for the item from elusion1984

    When will restock pls

    Question : [Re] Inquiry for the item from elusion1984

    When will it restock pls

    Answer : [Re] Inquiry for the item from elusion1984

    Hi Customer, C4 filter 2 pcs $16.90, 3 pcs $24.90, register mail $4, 1-2 working days receive, you can PAYNOW/ PAYLAH 9682 7338 (SUSANNE), attach a transfer note here, provide us your name, contact and shipping address, we will ship it to you, provide you tracking no. thank you. BESTAR

    Question : [Re] Inquiry for the item from elusion1984

    Anywhere I can orde via your Qoo10 store

    Answer : [Re] Inquiry for the item from elusion1984

    Possible to sell this filter in your shop?

  • Question : Inquiry for the item from KaseMay 06, 2021

  • Question : Inquiry for the item from gracetan02Mar 14, 2021

    Hi. Can I just buy the filter replacement for c4?

    Answer : [Re] Inquiry for the item from gracetan02

    Hi Customer, very sorry for late reply, 1pcs $8.90,2pcs $16.90, 3pcs $24.90, register mail $4.50, 1-2 working days receive, you can PAYNOW/PAYLAH 9682 7338 (SUSANNE), attach here a transfer note, provide your name, contact and shipping address, thank you. BESTAR

  • Question : Inquiry for the item from YuriDec 26, 2020

    Hi, will you restock C2 black soon?

    Answer : [Re] Inquiry for the item from Yuri

    Hi Customer, no so soon, if black color only C4 black availble now, or C2 white. thank you.BESTAR

  • Question : Inquiry for the item from YuriDec 25, 2020

    Hi, what's in the package? Do u need to purchase the USB and car charger seperately?

    Answer : [Re] Inquiry for the item from Yuri

    Hi Customer, car charger and USb cable both provided, please scroll down to check the photo package details, Thank you. BESTAR

+View all Notice, FAQ, Q&A >>
★SG SELLER★Infrared No Touch / Contact Thermometer★Easy/ Fast/ Accurate
★SG SELLER★Infrared No Touch / Contact Thermometer★Easy/ Fast/ Accurate
Item Q&A
  • Question : Inquiry for the item from pohchoon80May 05, 2021

    HI Seller,

    Will the item be tested before sending out??

    Please advise

    Answer : [Re] Inquiry for the item from pohchoon80

    Hi Customer, we will ship out your order tomorrow by courier service, courier service will takes 1-2 working days to deliver to you, normally following days, you can track your tracking, thanks for your purchase, BESTAR.

    Question : [Re] Inquiry for the item from pohchoon80

    Hi Seller,

    I am asking if the item tested before you all sending out

    Answer : [Re] Inquiry for the item from pohchoon80

    Dear Valued Customer,

    As the relevant team has not been responsive for a period of time, we would like to offer our sincerest apologies for not responding to your inquiry.

    Thank you for your patience and understanding.

    Regards,

  • Question : Inquiry for the item from Rubysim4May 03, 2021

    Hi seller, can the thermometer be wall mounted? Thanks

    Answer : [Re] Inquiry for the item from Rubysim4

    Hi Customer, yes, it can wall mounted, thank you. BESTAR

  • Question : Inquiry for the item from edmeuwApr 08, 2021

    Hello. This item use hand/ palm to measure temperature ok?

    Answer : [Re] Inquiry for the item from edmeuw

    Hi Customer, forehead and palm both ok, thank you. BESTAR

    Question : [Re] Inquiry for the item from edmeuw

    I have placed order for tripod and 12months warranty. Please ship asap. Thank you!!

    Answer : [Re] Inquiry for the item from edmeuw

    Hi Customer, we already shipped out your order this morning by courier service, courier service will ship to you 1-2 working days, you can track your tracking, thanks for your purchase. thank you. BESTAR

  • Question : Inquiry for the item from cepha_hauMar 23, 2021

  • Question : Inquiry for the item from oblong16Mar 08, 2021

+View all Notice, FAQ, Q&A >>
★SG SELLER★ION PUREAIR★  Dehumidifier Air Purifier 1300mL/ 500mL Tank★300mL/Day
★SG SELLER★ION PUREAIR★ Dehumidifier Air Purifier 1300mL/ 500mL Tank★300mL/Day
Item Q&A
  • Question : Inquiry for the item from hungliMay 05, 2021

  • Question : Inquiry for the item from nchl1968Apr 13, 2021

    Can the dehumidifier be used when air-con is on?

    Answer : [Re] Inquiry for the item from nchl1968

    Hi Customer, yes, if you felt that if too dry when ppl inside then you can use it when you no at home, thank you. BESTAR

  • Question : Inquiry related delivery from knseeApr 11, 2021

  • Question : Inquiry for the item from Mtandi340Apr 05, 2021

    What is the tube for and how to use it for D60 model

    Answer : [Re] Inquiry for the item from Mtandi340

    Hi Customer, there have 2 way to pour out the water from water tank, one on top the water tank there have open holes, another way using drainage tude, so either way for you, thank you. BESTAR

  • Question : Inquiry for the item from Mtandi340Apr 05, 2021

    What is the tube for and how to use it for D60 model

    Answer : [Re] Inquiry for the item from Mtandi340

    Hi Customer, there have 2 way to pour out the water from water tank, one on top the water tank there have open holes, another way using drainage tude, so either way for you, thank you. BESTAR

+View all Notice, FAQ, Q&A >>
★ION PUREAIR Mini Portable Fan Minifan★M12/M15★7200mAH/1080mAH★Home/ Office/ Desk/ Floor★
★ION PUREAIR Mini Portable Fan Minifan★M12/M15★7200mAH/1080mAH★Home/ Office/ Desk/ Floor★
Item Q&A
  • Question : Inquiry for the item from floMay 03, 2021

  • Question : Inquiry for the item from STFeb 21, 2021

  • Question : Inquiry related return and exchange from celestineJul 28, 2020

    Hello, this is my order number - 325544352. The fan has stopped working, it can only turn on for a few mins before it goes off. It has been charged. Also tried turning while while charging, it does not work too. Please advise how to get exchange or refund?

    Answer : [Re] Inquiry related return and exchange from celestine

    Hi Customer, please exchange other USB adapter to charge it, we have encounter customer using samsung charger can’t charge it, but using our 2A adapter can. If still can’t please provide us the product video to check it, thank you. BESTAR

    Question : [Re] Inquiry related return and exchange from celestine

    I am using the charger and cable bought from you. Anyway, I have applied for refund.

    Answer : [Re] Inquiry related return and exchange from celestine

    Replied latest enquiry.

  • Question : Inquiry for the item from jan****Jun 12, 2020

  • Question : Inquiry for the item from Hui****May 30, 2020

    Dimension of M12 please. Cover can remove for cleaning? Thanks.

    Answer : [Re] Inquiry for the item from Hui****

    Hi Customer,

    M12 diameter is 6 inches, the color anti clock wise take out, check the attachment, thank you. BESTAR

+View all Notice, FAQ, Q&A >>
★FREE UV Anti Dustmite!!!★IONBOT Cordless Handheld Wireless Vacuum Cleaner★V10/ V20★
★FREE UV Anti Dustmite!!!★IONBOT Cordless Handheld Wireless Vacuum Cleaner★V10/ V20★
Item Q&A
  • Question : Inquiry for the item from nchl1968Apr 27, 2021

    Kindly advise for model V20 once the Lithium Battery is no longer chargeable that means I have to purchase a new set correct me if I am wrong.

    Answer : [Re] Inquiry for the item from nchl1968

    Hi Customer, thanks for your purchase, there have 6 months warranty, anything just check with us, thank you. BESTAR

  • Question : Inquiry for the item from Sherry LimApr 27, 2021

    Hi Seller, is there any diffrent between IONBOT V10 and IONBOT V20 MAX?

    Answer : [Re] Inquiry for the item from Sherry Lim

    Hi Customer, thanks for interested, V10 free UV Dustmite, V20max free UVC dustmite, both design and quality, suction and roller brush v20max will not tangling hair line, thank you. BESTAR

  • Question : Inquiry for the item from JApr 20, 2021

    HI seller, when will be the $65 promo coming back?

    Answer : [Re] Inquiry for the item from J

    Hi Customer, promotion is limited period, thank you. BESTAR

  • Question : Inquiry for the item from lingApr 11, 2021

    V10max, the spare battery of V10max is how much?

    Answer : [Re] Inquiry for the item from ling

    hi Customer, this link from our store product listing, please choose the correct model accessories, all price list when you choose which accessories, thank you. BESTAR

    Question : [Re] Inquiry for the item from ling

    https://www.qoo10.sg/item/IONBOT-HANDHELD-VACUUM-CLEANER-ACCESSORIES-V8-V10-V20-AUTHENTIC/675962288?banner_no=1305330

  • Question : Inquiry for the item from MysteriousLingApr 10, 2021

    Hi seller, I bought v20 from you in Nov 20. Recently I noticed that the vacuum has no suction. When I vacuum, the dust and hair doesn't get sucked into the holder anymore. I also noticed when I hold the vacuum is a normal upright position, there is no movement in the dust holder at all, meaning nothing is being sucked in. But when I tilt the vacuum upward, there is suction and the dust is actually moving in circular motion. Please see attached video. Can you please advise how to solve this problem?

    Answer : [Re] Inquiry for the item from MysteriousLing

    Hi Customer, can you provide your order no. ? thank you. BESTAR

    Question : [Re] Inquiry for the item from MysteriousLing

    My order no. is 330982675.

    Answer : [Re] Inquiry for the item from MysteriousLing

    Hi Customer,

    You can brings your product to our service centre to check it. Please brings your mainbody, mainbrush, charger and long tube.
    ARK@GAMBAS
    7 GAMBAS CRESENT, #08-42, S757087.
    Mon-Fri: 11am-2pm, Sat: 11am-1pm, by appt only, avoid nobody in, you can book appt here.

    Please provide your name and contact.

    For safety purpose, you can wait at our service centre door step, we will check the product, thanks for your kind understanding.

    BESTAR

+View all Notice, FAQ, Q&A >>
★ION PUREAIR Hepa Filter for P1/ P3/ Gen 2 P5/ P7★Buy 4 Free 1!★Upgraded And Improved Design!
★ION PUREAIR Hepa Filter for P1/ P3/ Gen 2 P5/ P7★Buy 4 Free 1!★Upgraded And Improved Design!
Item Q&A
  • Question : Inquiry for the item from Claudmax79Apr 25, 2021

    Hi i have a ion pureair but i bought it maybe 2 yrs ago but not sure if my model is it Gen2 p5 as i need to buy the refill. Can you help to confirm my model. I have attached the photo. Please advice asap. Thanks!

    Answer : [Re] Inquiry for the item from Claudmax79

    Hi Customer, should be P3, please double check the Hepa filter sizes to confirm it. Hepa Filter Size :

    P1/P3: 34x29x3cm
    P4: 29 x16x3cm
    P5: 34 x26x3cm from our shop Hepa filter listing, now promotion buy 4 free 1, Hepa filter exchange around 3-6 months, depend your usage and environment condition, if too dirty have to exchange, no good to keep using it. https://www.qoo10.sg/item/ION-PUREAIR-HEPA-FILTER-FOR-P1-P3-GEN-2-P5-P7-BUY-4-FREE-1-UPGRADED/654543249?banner_no=1305330

    Question : [Re] Inquiry for the item from Claudmax79

    Thanks for your reply.

    Answer : [Re] Inquiry for the item from Claudmax79

    Thank you.

  • Question : Inquiry for the item from christine_cskFeb 05, 2021

  • Question : Inquiry for the item from jasonchan_83Feb 02, 2021

    Hi seller
    I forget which model I buy previously.
    This is the one that I bought... Pls see photo

    ION pureair beststar


    Pls advise which option shd I choose as I need the filter

    Answer : [Re] Inquiry for the item from jasonchan_83

    HI Customer, this model is possible P3 or new P5, the sizes is different, please measure the Hepa filter size to check the correct model.

    Question : [Re] Inquiry for the item from jasonchan_83

    Hepa Filter Size :

    P1/P3: 34x29x3cm
    P5: 34 x26x3cm

  • Question : Inquiry for the item from sonysgproJan 27, 2021

    GEN3 - P7
    GEN 2 : P7(UV)
    Are they the same item?

    Answer : [Re] Inquiry for the item from sonysgpro

    Hi Customer, not same, P7 (UV) is latest model, extra True UV light kills germ and bacteria, thank you, BESTAR

    Question : [Re] Inquiry for the item from sonysgpro

    what i mean is the filter?

    Answer : [Re] Inquiry for the item from sonysgpro

    Hi Customer, yes, Hepa filter is same, thank you. BESTAR

  • Question : Inquiry for the item from mag_pangDec 20, 2020

    Pls advice which type of filter I should buy. Thanks.

    Answer : [Re] Inquiry for the item from mag_pang

    This type

    Question : [Re] Inquiry for the item from mag_pang

    This type

    Answer : [Re] Inquiry for the item from mag_pang

    This

    Question : [Re] Inquiry for the item from mag_pang

    Hi Customer, this is P1 model, you can choose P1/P3 Hepa filter from this listing, currently waiting new stock arrive, preorder item, we will ship out once receive new stock, thank you.https://www.qoo10.sg/item/AIR-PURIFIER-ION-PUREAIR-HEPA-FILTER-FOR-P1-P3-FREE-SHIPPING/654543249

    Answer : [Re] Inquiry for the item from mag_pang

    Hi..ok sure thank you for reply me so fast. I’ll order now.

    Question : [Re] Inquiry for the item from mag_pang

    Thank you.

    Answer : [Re] Inquiry for the item from mag_pang

    Already placed an order. Hope can receive as soon as possible. Thanks a lot!!

    Question : [Re] Inquiry for the item from mag_pang

    Already placed an order. Hope can receive as soon as possible. Thanks a lot!!

    Answer : [Re] Inquiry for the item from mag_pang

    Hi Customer, thanks for your purchase, we will ship it out tomorrow, shipping takes 1-2 working days, thank you. BESTAR

    Question : [Re] Inquiry for the item from mag_pang

    Hi. Thank you very much. Then I can change my filter once received.

    Answer : [Re] Inquiry for the item from mag_pang

    Thank you. BESTAR

    Question : [Re] Inquiry for the item from mag_pang

    Thanks for the speedy delivery. I received yesterday and immediately changed.

    Answer : [Re] Inquiry for the item from mag_pang

    Just to ask which side should be facing the motor?? Want to make sure I put the right side

    Question : [Re] Inquiry for the item from mag_pang

    Hi Customer, blue facing out, honeycomb black face in, please check the photo, please check the Hepa filter facing way. BESTAR

    Answer : [Re] Inquiry for the item from mag_pang

    Hi. Okok thank you for the explanation. I’ll check and make sure put correctly.

    Question : [Re] Inquiry for the item from mag_pang

    Thank you.

+View all Notice, FAQ, Q&A >>
★SG SELLER★Infrared No Touch/ Contact Thermometer★Easy/ Fast/ Accurate★
★SG SELLER★Infrared No Touch/ Contact Thermometer★Easy/ Fast/ Accurate★
Item Q&A
  • Question : Inquiry for the item from brandon.twxApr 25, 2021

  • Question : Inquiry for the item from DesmondFeb 20, 2021

    Will T4 be restock?

    Answer : [Re] Inquiry for the item from Desmond

    Hi Customer, T4 no more instock, we have new product T2 and T3 are popular product you can consider it. T5 extra ear scanning, and forehead scanning, thank you. BESTAR

  • Question : Inquiry for the item from mkao77Feb 15, 2021

    What does erb mean? It only flash erb after turn on

    Answer : [Re] Inquiry for the item from mkao77

    Hi Customer, please exchange 2 durable new battery like energiser or ever ready and test it , and takes a product video to show us, no worries, we will check on it first, right now is low battery. Thank you. BESTAR

  • Question : Inquiry related delivery from 1giftsmasterJan 23, 2021

    Hi Seller
    Cart no. 141864299
    I have place the order, please send asap, need urgently
    Thanks

    Answer : [Re] Inquiry related delivery from 1giftsmaster

    Replied latest enquiry, thank you.

  • Question : Inquiry for the item from 1giftsmasterJan 23, 2021

    Hi Seller

    If I place the order when will be the delivery, I need asap. Thanks

    Answer : [Re] Inquiry for the item from 1giftsmaster

    Hi Customer, we will shipping out tomrorow by courier service, couier service will deliver to you 1-2 working days, thank you. BESTAR

+View all Notice, FAQ, Q&A >>
★SG BEST SELLER★ION PUREAIR Air Purifier GEN 2★Free 1+1 Hepa Filter★LCD Display/ Negative Ion
★SG BEST SELLER★ION PUREAIR Air Purifier GEN 2★Free 1+1 Hepa Filter★LCD Display/ Negative Ion
Item Q&A
  • Question : Inquiry for the item from eileenchuahnApr 25, 2021

    Hi, I purchased previously and I would like to check if the filter can be wash? How long do I have yo change the filter? Thanks.

    Answer : [Re] Inquiry for the item from eileenchuahn

    Dear Customer,

    Hepa filter can't wash. This is updraded 4 stages Hepa fitler, each layer purifiying different particle, like Virus, bacteria, PM2.5, mold pollen, smoke, dust...last layer Honeycomb charcoal remove odour, humidity, attached the image for your reference. Hepa filter using period around 2 months, depend your usage and environment condition, you can always open the front case to check, if too dirty have to change.
    promotion now buy 4 free 1, through this product listing in seller shop. https://www.qoo10.sg/item/ION-PUREAIR-HEPA-FILTER-FOR-P1-P3-GEN-2-P5-P7-BUY-4-FREE-1-UPGRADED/654543249?banner_no=1305330

    Hepa Filter Size to choose the correct air purifier model, if you no sure.

    P1/P3: 34x29x3cm
    P4: 29 x16x3cm
    P5: 34 x26x3cm
    P7/P7(UV): 35x25x3cm

    attach Hepa photo

    BESTAR

  • Question : Inquiry for the item from KevinApr 24, 2021

  • Question : Inquiry for the item from AnnaApr 21, 2021

    Where can I buy the hepa filter ?

    Answer : [Re] Inquiry for the item from Anna

    https://www.qoo10.sg/item/ION-PUREAIR-HEPA-FILTER-FOR-P1-P3-GEN-2-P5-P7-BUY-4-FREE-1-UPGRADED/654543249?banner_no=1305330

    Question : [Re] Inquiry for the item from Anna

    HI customer, please check the Hepa filter sizes to buy the correct model. Hepa Filter Size :

    P1/P3: 34x29x3cm
    P4: 29 x16x3cm
    P5: 34 x26x3cm
    P7/P7(UV): 35x25x3cm Promotion buy 4 free1, thanks

  • Question : Inquiry for the item from marcushugoApr 15, 2021

    Delivery guy came telling me product is defect and I will receive refund tonight and I shall order again? What's this??? Meaning your delivery guy open our product to check and den send out? And he tell me that I shall accept the product as delivered and den I will receive refund tonight. Come on! Try contacting your company but no one reply even on the live 1 on 1 chat.

    Answer : [Re] Inquiry for the item from marcushugo

    Hi Customer, we are sorry to hear that, we are first times heard this situation, think that due to courier delivery accidentant issue, courier man want to settle this issue by his own, may we know how the refund? no worry, it that case, after he refund you can reorder it again, we will helps to prority the shipping, sorry for the inconvenient cause to you, thank you. BESTAR

    Question : [Re] Inquiry for the item from marcushugo

    Cart number 143318844
    Hi, delivery guy had settled with me. Hence I've repurchase with this order. Kindly send out asap. Appreciate your help.

    Answer : [Re] Inquiry for the item from marcushugo

    Hi Customer, we already shipped your order this morning by courier service, courier service will ship to you 1-2 working days, normally next monday you should receive it, thank you. BESTAR

    Question : [Re] Inquiry for the item from marcushugo

    Thank u...

    Answer : [Re] Inquiry for the item from marcushugo

    Thank you.

  • Question : Inquiry for the item from angiechewApr 17, 2021

+View all Notice, FAQ, Q&A >>
★IONBOT Handheld Vacuum Cleaner Accessories V8/ V10/ V20★Authentic And Easy Replacement!
★IONBOT Handheld Vacuum Cleaner Accessories V8/ V10/ V20★Authentic And Easy Replacement!
Item Q&A
  • Question : Inquiry for the item from SeeeApr 04, 2021

  • Question : Inquiry for the item from sunsetbay321Jan 13, 2021

    Hi can i buy only the filter for V20? After using for a few mths, the small debris sucked into my vaccum will fall out after i switch it off, not sure why..

    Answer : [Re] Inquiry for the item from sunsetbay321

    Hi Customer, it was set selling for roller brush and filter at our shop Vacuum cleaner listing, please clear the dust tank and clean the filter good for everytimes after usage, thank you. BESTAR

  • Question : Inquiry for the item from leeweichengJan 03, 2021

  • Question : Inquiry for the item from ayah283Jan 09, 2021

    If I purchase the roller, does it come with the belt?

    Answer : [Re] Inquiry for the item from ayah283

    Hi Customer, no, only roller brush, thank you. BESTAR

  • Question : Inquiry for the item from jasDec 18, 2020

★IONBOT Robot Vacuum Cleaner★Smart Vacuum★Wet/ Dry Mop/ APP Control/ Water Dust Tank/ Map Navigation
★IONBOT Robot Vacuum Cleaner★Smart Vacuum★Wet/ Dry Mop/ APP Control/ Water Dust Tank/ Map Navigation
Item Q&A
  • Question : Inquiry for the item from cosmohydraskyMar 20, 2021

    Hi. Does the model ion has a charging base/station?

    Answer : [Re] Inquiry for the item from cosmohydrasky

    Hi Customer, yes all model have charging station, thank you. BESTAR

  • Question : Inquiry for the item from teng_claraOct 29, 2020

  • Question : Inquiry for the item from elainetphSep 16, 2020

    Hi,

    Is Ionbot I5 Pro model comes with mobile app control? Is mobile app able to control when overseas?

    Thank you.

    Answer : [Re] Inquiry for the item from elainetph

    Hi Customer,

    Yes, it should be ok, thank you. BESTAR

  • Question : Inquiry for the item from jessAug 08, 2020

  • Question : Inquiry related return and exchange from pin****Jul 08, 2020

    Hi may i know where can i repair/replace my vacuum cleaner? I bought it in May this year and now no suction. It still under 6 months warranty

    Answer : [Re] Inquiry related return and exchange from pin****

    Hi Customer,

    May we have your order no? which model you brought, and whatt’s the issue, we can takes a product video to show us, we will advise you if anything before you come down our service centre at ARK@GAMBAS, thank you.

    BESTAR

    Question : [Re] Inquiry related return and exchange from pin****

    Order 319470137, model is IONBOTV10. The roller nt working. Can i have the full address at ARK@GAMBAS? What is operating day and hours?

    Answer : [Re] Inquiry related return and exchange from pin****

    Hi Customer,

    You can brings your product to our service centre to check it.

    ARK@GAMBAS
    7 GAMBAS CRESENT, #08-42, S757087.
    Mon-Fri: 11am-2pm, Sat: 11am-1pm, Sun & PH: Close. By appt only, avoid nobody in, you can book appt here.

    Please provide your name and contact.

    For safety purpose, you can wait at our service centre door step, we will check the product, thanks for your kind understanding.

    BESTAR

+View all Notice, FAQ, Q&A >>
★Hair Comb Brush Care/ Straightener/ Volumizer Hair Curler★Hairdryer | Hair Dryer | Negative Ion
★Hair Comb Brush Care/ Straightener/ Volumizer Hair Curler★Hairdryer | Hair Dryer | Negative Ion
Item Q&A
  • Question : Inquiry for the item from 116MinMar 13, 2021

    Hi, What is the safety mark number for both adapter and dryer itself?
    Mar 13, 2021
    Edit

    Answer : [Re] Inquiry for the item from 116Min

    Hi, What is the safety mark number for both adapter and dryer itself?

    Question : [Re] Inquiry for the item from 116Min

    Hi Customer, sorry to late reply, this is sg 3 pins plug we provide. Thank you. BESTAR

  • Question : Inquiry for the item from claudia_chuaDec 05, 2020

    Does H5 has d diffuser n other 2 like shown in H6 pix?

    Answer : [Re] Inquiry for the item from claudia_chua

    Hi Customer, yes, both product free 2 nozzles and diffuser, thank you. BESTAR

  • Question : Inquiry for the item from Yin_san0303Oct 31, 2020

    Hi

    I need to order buy price show me is $19.90 Then I payment is show $32.90
    Can help me to check may I know can self collect

    Answer : [Re] Inquiry for the item from Yin_san0303

    Hi Customer, the final price is you choose the model you want, shipping takes 1-2 working days is quite fast. BESTAR

  • Question : Inquiry for the item from Yin_san0303Oct 30, 2020

    Hi can I self collect?

    Answer : [Re] Inquiry for the item from Yin_san0303

    Hi Customer, shipping takes 2 working days, it is quite fast, If you want self collect please check with us again, thank you. BESTAR

★ION PUREAIR Leafless Tower Fan★F3/ F8/ F9/ F11★Standing Bladeless Fan★Remote Control/ Touch Control
★ION PUREAIR Leafless Tower Fan★F3/ F8/ F9/ F11★Standing Bladeless Fan★Remote Control/ Touch Control
Item Q&A
  • Question : 상품 관련 Xogusgus님의 문의입니다.Mar 10, 2021

    Is there no filter for F8?

    Answer : [Re] 상품 관련 Xogusgus님의 문의입니다.

    Hi Customer, $29.90 for the 2 pcs one set Hepa filter (ROUND), register mail $5, 1-2 working days receive, you can PAYNOW/ PAYLAH 9682 7338 (SUSANNE), attach transfer note here, provide us your name, contact and shipping address. BESTAR

  • Question : Inquiry for the item from retrograderMar 09, 2021

    Hi , where can I buy the filter for F11?

    Answer : [Re] Inquiry for the item from retrograder

    Hi Customer, $29.90 for the 2 pcs one set Hepa filter (ROUND), register mail $5, 1-2 working days receive, you can PAYNOW/ PAYLAH 9682 7338 (SUSANN), attach the transfer note here, provide us your name, contact and shipping address. BESTAR

    Question : [Re] Inquiry for the item from retrograder

    Ok. Thanks 29.9 plus $5 ($34.9) to paynow or paylah. Let u know again. Ty

    Answer : [Re] Inquiry for the item from retrograder

    Dear Valued Customer,

    As the relevant team has not been responsive for a period of time, we would like to offer our sincerest apologies for not responding to your inquiry.

    Thank you for your patience and understanding.

    Regards,

  • Question : Inquiry for the item from dottydot13Sep 16, 2020

    For F11 how long is the cord?

    Answer : [Re] Inquiry for the item from dottydot13

    Hi Customer,

    ard 1.5 mter, thank you. BESTAR

    Question : [Re] Inquiry for the item from dottydot13

    I ordered TP 11 but the instruction manual i received was is for TP 10???

    Answer : [Re] Inquiry for the item from dottydot13

    Hi Customer,

    Is generic Manual for this series model, no worries, you can read it, thank you.

    BESTAR

  • Question : Inquiry for the item from goh.roseJul 28, 2020

    Hi, for F11, when do i need to change the filter? Thanks

    Answer : [Re] Inquiry for the item from goh.rose

    Hi Customer, around 6 months to change filter, thank you. BESTAR

  • Question : Inquiry for the item from jteen98Jul 24, 2020

    Hi seller, will you be restocking F11 in blue?

    Answer : [Re] Inquiry for the item from jteen98

    Hi Customer,

    Only gold color available, thank you. BESTAR

+View all Notice, FAQ, Q&A >>
★ION PUREAIR Air Purifier/ Ionizer★GEN 2 P7/P5★Compact/ Quiet/ LCD★Free 1+1 Hepa Filter★LATEST MODEL
★ION PUREAIR Air Purifier/ Ionizer★GEN 2 P7/P5★Compact/ Quiet/ LCD★Free 1+1 Hepa Filter★LATEST MODEL
Item Q&A
  • Question : Inquiry for the item from jenoh2106Mar 09, 2021

  • Question : Inquiry for the item from jobichiMar 06, 2021

    Hi I'm interested in the gen 3 P7 purifier, can I check if the HEPA filter is the same as the older models? I have a P2 at home

    Answer : [Re] Inquiry for the item from jobichi

    Hi Customer, differerent model Hepa filter sizes different, P7(UV) is latest model, true UV kill germ and bacteria, and the air flow way on top, all promotion free Extra Hepa filter, 2 pcs inbox. We are still selling old model Hepa filter, both don't have P2, please measure the Hepa filter to check the model, thank you.BESTAR Hepa Filter Size :

    P1/P3: 34x29x3cm
    P4: 29 x16x3cm
    P5: 34 x26x3cm
    P7/P7(UV): 35x25x3cm

    Question : [Re] Inquiry for the item from jobichi

    Hi thanks for clarification
    My mistake we are using the P1 model.
    Do you sell the filter for the new P7 UV model? Your listing shows the old filters

    Answer : [Re] Inquiry for the item from jobichi

    Oh ok I checked your listing yes saw the filter for new models

    Question : [Re] Inquiry for the item from jobichi

    https://www.qoo10.sg/item/AIR-PURIFIER-ION-PUREAIR-HEPA-FILTER-FOR-P1-P3-FREE-SHIPPING/654543249

    Answer : [Re] Inquiry for the item from jobichi

    Hi customer, all model Hepa filter in the listing, please choose the correct model, thank you. BESTAR

  • Question : Inquiry for the item from cheng_kwee_chuaFeb 22, 2021

    Hi, when I select the item as Gen 3/P7 (UV), the order that comes up shows Gen 2: P7(UV) - is there an issue with the system ? As I know Gen 2:P7 have no UV ? Please clarify.

    ION PUREAIR GEN 2 : P7(UV)(+S$26.00)
    Limted Offer : 1+1 Free Hepa Filter(Total 2 in box)
    Purchase Extra Filter : None
    Local Warranty : 6 Months(Free)
    Price : S$85.90

    Kindly confirm how long to delivery within Singapore as well.

    Thanks.

    Answer : [Re] Inquiry for the item from cheng_kwee_chua

    Hi Customer, P7 (UV) is latest model, extra true UV light to kills germ and bacteria, but don’t use your eyes to watch it directly. You can on it when you need to sterilise. It is very good reviews from customer, you can check it. We are sg seller, sg 6 months warranty for free, can extend the warranty if top up, now air purifier promotion free extra hepa filter, 2 pcs inbox, delivery takes 2 working days, thank you.

    Question : [Re] Inquiry for the item from cheng_kwee_chua

    Thank you. Have placed order. Appreciate if you can ship out as soon as possible. Thanks.

    Answer : [Re] Inquiry for the item from cheng_kwee_chua

    Dear Valued Customer,

    As the relevant team has not been responsive for a period of time, we would like to offer our sincerest apologies for not responding to your inquiry.

    Thank you for your patience and understanding.

    Regards,

    Question : [Re] Inquiry for the item from cheng_kwee_chua

    Hi, thanks for sending the item. Can u please confirm for the filter, should the blue or black be facing the front.

    Thanks.

    Answer : [Re] Inquiry for the item from cheng_kwee_chua

    Hi Customer, blue facing out, Hepa filter face, thank you. BESTAR

  • Question : Inquiry for the item from others_shirleyFeb 07, 2021

    may i know each hepa can be used for long.

    Answer : [Re] Inquiry for the item from others_shirley

    hello seller, i need yr response to allow me to decide whether how many extra hepa i need to order with equipment.

    Question : [Re] Inquiry for the item from others_shirley

    Hi Customer, sorry for late reply, due to busy shipping today. Hepa filter using period about 3-4 months, depend your usage and environment condition, you can always open the front case to check it, if too dirty have to change it, thank you. BESTAR

    Answer : [Re] Inquiry for the item from others_shirley

    thk u.

    Question : [Re] Inquiry for the item from others_shirley

    Thank you.

  • Question : Inquiry for the item from sugarcorpDec 22, 2020

    If we buy today, what is the time to delivery?

    Answer : [Re] Inquiry for the item from sugarcorp

    Hi Customer, today order, tomorrow will delivery, shipping takes 1-2 working days to deliver to you, thank you. BESTAR

    Question : [Re] Inquiry for the item from sugarcorp

    Ok noted I have placed an order for P7 with UV function. Pls kindly expedite delivery by 25 Dec. Thanks!

    Answer : [Re] Inquiry for the item from sugarcorp

    Hi Customer, thanks for your purchase, we will ship out tomrorow, delivery takes 1-2 working days, you can track your tracking, thank you. BESTAR

+View all Notice, FAQ, Q&A >>
★ION PUREAIR Wearable Necklace Mini Air Purifier★Negative Ion/ Ionizer/ Anion★LOCAL SELLER!
★ION PUREAIR Wearable Necklace Mini Air Purifier★Negative Ion/ Ionizer/ Anion★LOCAL SELLER!
Item Q&A
★IONBOT UV Anti Dust Mite Handheld Vacuum Cleaner VC30★Kills 99.9% Dustmite!★LOCAL SELLER!
★IONBOT UV Anti Dust Mite Handheld Vacuum Cleaner VC30★Kills 99.9% Dustmite!★LOCAL SELLER!
Item Q&A
  • Question : Inquiry for the item from pei23Jan 20, 2021

    Can I ask why must add on hepa filter and Philips lamp? The item doesnt come with them?

    Answer : [Re] Inquiry for the item from pei23

    Hi Customer, you can choose each one filter and lamp, more for extra order, thank you. BESTAR

  • Question : Inquiry for the item from pei23Jan 20, 2021

    Hi, can I check why must still add hepa filter and Philip's lamp? The item doesn't come preinstalled with them?

    Answer : [Re] Inquiry for the item from pei23

    Hi Customer, you choose one filter and lamp , for more and extra order, thank you. BESTAR

  • Question : Inquiry for the item from ngchat2002Jan 19, 2021

    Do you have wireless dustmite vacuum cleaner?

    Answer : [Re] Inquiry for the item from ngchat2002

    Hi Customer, we are selling cordless handhled vacuum cleaner free UV dustmite worth $60, which is wireless, you may consider it, V10 ready stock, V20max preorder, new stock come estimate come 28 Jan, thank you. BESTAR

  • Question : Inquiry for the item from petertohNov 07, 2020

    How long is the cable and does it come with 3-pins plug?

    Answer : [Re] Inquiry for the item from petertoh

    Hi Customer, yes, it come with SG 3 pins plug. Thank you.

  • Question : Inquiry for the item from SweetOct 25, 2020

+View all Notice, FAQ, Q&A >>
★ION PUREAIR Humidifier/ Aroma Diffuser★A10/ A25/ A33★1000mL/ 2500mL/ 3300mL Water Tank★Auto ON/OFF
★ION PUREAIR Humidifier/ Aroma Diffuser★A10/ A25/ A33★1000mL/ 2500mL/ 3300mL Water Tank★Auto ON/OFF
Item Q&A
  • Question : Inquiry for the item from margaretng82Dec 27, 2020

    dear seller, do you sell those essential oil for the diffuser? thank you

    Answer : [Re] Inquiry for the item from margaretng82

    Hi Customer, we only selling humidifier machine, we don’t have essential oils, thank you. BESTAR

    Question : [Re] Inquiry for the item from margaretng82

    for humidifier device can add in essential oil in side?

    Answer : [Re] Inquiry for the item from margaretng82

    Hi Customer, directly use water base essential oils add in water, no essential oil compartment, thank you. BESTAR

  • Question : Inquiry for the item from c_janDec 25, 2020

    Can I put essential oils directly to the water or is there a compartment for essential oils?

    Answer : [Re] Inquiry for the item from c_jan

    Hi Customer, yes, water based essential oils is ok, thank you. BESTAR

    Question : [Re] Inquiry for the item from c_jan

    Direct to mixed with water.

  • Question : Inquiry for the item from infoDec 14, 2020

    What's the USB adapter for? If never select the option, how to charge it?

    Answer : [Re] Inquiry for the item from info

    Hi Customer, our porduct humidifier operate using USB cable, if you have USB adapter then don’t need to buy it, thank you. BESTAR

  • Question : Inquiry for the item from HeiDec 12, 2020

    What is USB adapter (2A)?

    Can use own micro usb to power it?

    Answer : [Re] Inquiry for the item from Hei

    Hi Customer, USB adapter 2A is faster 3 pin adapter, if you have USB adapter can use it, thank you. BESTAR

  • Question : Inquiry for the item from eileenlee1717Nov 03, 2020

+View all Notice, FAQ, Q&A >>
★IONLIFE Thermal Flask★Thermos/ Thermo★Temperature Display★304 Stainless Steel/ Double Insulation
★IONLIFE Thermal Flask★Thermos/ Thermo★Temperature Display★304 Stainless Steel/ Double Insulation
Item Q&A
  • Question : Inquiry related delivery from flned5Dec 21, 2020

    Hi. If I order now, will I be able to rec by 24 Dec? Need it urgently.

    Answer : [Re] Inquiry related delivery from flned5

    Hi Customer, today order tomorrow delivery, shipping takes 1-2 working days, can’t promise for nearly the christmas date, thank you. BESTAR

  • Question : Inquiry related delivery from jen_orshDec 03, 2020

    Hi if I need by this Sunday able to deliver? Or can self collect buying for charity

    Answer : [Re] Inquiry related delivery from jen_orsh

    Hi Customer, today order tomorrow will ship out, delivery takes 1-2 working days, thank you. BESTAR

    Question : [Re] Inquiry related delivery from jen_orsh

    Can I order 7 pcs?

    Answer : [Re] Inquiry related delivery from jen_orsh

    Hi Customer, yes, available stocks, thank you. BESTAR

  • Question : Inquiry related delivery from ali****Apr 17, 2020

    Are u open for delivery?

    Answer : [Re] Inquiry related delivery from ali****

    Ready stock, shipping takes 1-2 working days delivery, thank you. BESTAR

  • Question : Inquiry for the item from vel****Dec 01, 2019

  • Question : Inquiry for the item from pf_****Dec 17, 2019

+View all Notice, FAQ, Q&A >>
★Weighting Weight Body Fat Scale Smart App★IONLIFE W2/W4★Solar/USB★APP Android Apple Iphone Xiaomi★
★Weighting Weight Body Fat Scale Smart App★IONLIFE W2/W4★Solar/USB★APP Android Apple Iphone Xiaomi★
Item Q&A
  • Question : Inquiry for the item from shtai1Jul 22, 2020

    Which model got body age data?

    Answer : [Re] Inquiry for the item from shtai1

    Hi Customer,

    Both model have ages data, you have to add it in the OK OK INTERNATIONAL App, thank you. BESTAR

    Question : [Re] Inquiry for the item from shtai1

    Show me the sample data that shows the body age

    Answer : [Re] Inquiry for the item from shtai1

    Hi Customer,

    Which model your purchase, can we have your order no.? BESTAR

    Question : [Re] Inquiry for the item from shtai1

    I have not buy yet. I need to know which model has the body age data.

    Answer : [Re] Inquiry for the item from shtai1

    Hi Customer,

    Both model have body age, thank you. BESTAR

  • Question : Inquiry for the item from hit****Jun 02, 2020

    where is the mobile app on the google playstore so that i can download to use with weighing scale?

    Answer : [Re] Inquiry for the item from hit****

    Hi Customer,

    Please download "okok international". Thank you. BESTAR

  • Question : Inquiry for the item from nin****May 03, 2020

    Can store how many person data?

    Answer : [Re] Inquiry for the item from nin****

    With cable, one charge can last for how Long?
    With battery, can last for how long?

    Question : [Re] Inquiry for the item from nin****

    Hi customer,

    You can use another phone to sync. With USB charge full charge a use around a months, also depend on your usage, thank you. BESTAR

  • Question : Inquiry related return and exchange from kas****Apr 28, 2020

    Battery holder no spring. Can't fit the batteries. How to exchange?

    Answer : [Re] Inquiry related return and exchange from kas****

    Hi Customer,

    This is USB charging, not for battery model, please check our product listing, see attachment, thank you. BESTAR

  • Question : Inquiry for the item from jko****Apr 19, 2020

+View all Notice, FAQ, Q&A >>
★Garment Steamer Iron★IONLIFE★
★Garment Steamer Iron★IONLIFE★
Item Q&A
  • Question : Inquiry for the item from che****Jul 13, 2020

    Dear Seller,

    The accessories seems to be missing the piece for ironing pants while hanging as shown in video. Is this correct? If yes, why is it missing?

    Answer : [Re] Inquiry for the item from che****

    Hi Customer,

    Can you show a video, what you do you means for accessories missing? Thank you. BESTAR

  • Question : Inquiry related delivery from fel****Jun 04, 2020

    When can I get item if purchase today

    Answer : [Re] Inquiry related delivery from fel****

    Hi Customer, if you purchase it today, we will ship out next working days, shipping takes about 2 days, thank you. BESTAR

  • Question : Inquiry for the item from 235****Dec 31, 2019

  • Question : Inquiry for the item from lee****Dec 11, 2019

    Hi, if tis "plate" included in your packing list? Pls refer to e attached pic, screenshot fm e video. Thks!

    Answer : [Re] Inquiry for the item from lee****

    Hi,

    No, you can scroll down to check product what included in the package, thank you. BESTAR

★Mini Portable Minifan Fan★ION PUREAIR★Handheld| Clip| Clamp |Desk|Cooling Fan★
★Mini Portable Minifan Fan★ION PUREAIR★Handheld| Clip| Clamp |Desk|Cooling Fan★
Item Q&A
  • Question : Inquiry for the item from k.w****Oct 02, 2019

    Hi i order 2 black turbo fan but came two white. Please advice.

    Answer : [Re] Inquiry for the item from k.w****

    Hi,

    Sorry for the wrong item sent to you.

    We will contact you.

    Thanks

    Betar

  • Question : Inquiry for the item from kar****Sep 28, 2019