Q&A board

Q & A Lists
Item Question & Answer
500ml Extra Virgin Coconut Oil USDA Certified Organic-Cold-Pressed Unrefined
500ml Extra Virgin Coconut Oil USDA Certified Organic-Cold-Pressed Unrefined
Item Q&A
  • Question : Inquiry for the item from pre****Dec 09, 2019

    Hi seller,
    is the expiry date in August 2020 for your current batch of coconut oil?

    Answer : [Re] Inquiry for the item from pre****

    Hi,

    Please let me confirm with our warehouse team first.

    Thank you.

    Question : [Re] Inquiry for the item from pre****

    any update from your warehouse on the expiry date of your current batch of coconut oil?

    Answer : [Re] Inquiry for the item from pre****

    Hi, As per our warehouse team, it is August 2020. Sorry for the late response.

  • Question : Inquiry for the item from che****Nov 05, 2019

    Hello! May I know if the extra virgin coconut oil is in liquid or paste form??

    Answer : [Re] Inquiry for the item from che****

    Hi,

    It is in liquid form.
    It will solidify if you store it in the fridge.

    Thank you.

    Question : [Re] Inquiry for the item from che****

    Ok noted thanks!!

    Answer : [Re] Inquiry for the item from che****

    You're welcome. Have a great evening!

  • Question : Inquiry for the item from phy****Sep 25, 2019

  • Question : Inquiry for the item from dsh****Sep 18, 2019

    Hi seller,
    Can i check for the hair mask do we mask before or after shampoo our hair?

    Thank you!!

    Answer : [Re] Inquiry for the item from dsh****

    Hi there,
    You can follow these steps in using the hair mask.

    *Apply the hair mask to washed and towel-dried hair.

    *Spread the cream evenly throughout your hair, piece by piece.

    *Massage the product in from the roots to the tips then comb through your hair with your fingers.

    *To optimise the mask’s effects, cover your head with a hot towel for at least 10 minutes. That way, the mask is in direct contact with your scalp so it can be absorbed more easily.

    *Leave the mask on for up to 20 minutes, depending on your hair’s condition.

    *Lather with cool water before rinsing gently.

    Hope this helps. Thanks.

  • Question : Inquiry for the item from zoe****Aug 12, 2019

    Hi seller, can I use for face wash? If yes, how to use?

    Answer : [Re] Inquiry for the item from zoe****

    Hi seller, can I use for face wash? If yes, how to use?Aug 12, 2019

    Question : [Re] Inquiry for the item from zoe****

    Hi,

    Yes, if you want you can use it as a facial wash or make up remover. Kindly perform a skin patch test to a non sensitive area before applying it to your face to check for any allergic reactions.

    You may follow these steps:

    ~ Apply the coconut oil to your dry face
    ~ Massage over your skin, taking care not to get it in your eyes. Your makeup will start blending over your face, so if you’re wearing a lot of black eye makeup your face may briefly look grey.
    ~ Rinse cloth (cleansing cloth) in warm water, and then lay the cloth over your face for about 30 seconds
    ~ Wipe off coconut oil with the cloth

    You can also wash your face with water if needed.

    Hope this helps. Thank you.


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[LAST DAY!] 50 New Flavors★Superfood Juice Powder★100% Pure Antioxidant Berries / Fruits★Weight Loss Detox
[LAST DAY!] 50 New Flavors★Superfood Juice Powder★100% Pure Antioxidant Berries / Fruits★Weight Loss Detox
Item Q&A
  • Question : Inquiry for the item from 100****Dec 10, 2019

    When is your ashwagandha powder in stock. thanks

    Answer : [Re] Inquiry for the item from 100****

    Hi,
    We're sorry for the inconvenience as we do not have a specific timeline for the next restock yet.

  • Question : Inquiry for the item from rea****Nov 27, 2019

    Beetroot when restock?

    Answer : [Re] Inquiry for the item from rea****

    Hello,
    We do not have a specific timeline for the next restock yet.

  • Question : Inquiry for the item from rea****Nov 27, 2019

    Does the beetroot powder has any ability for dye colour effect?

    Answer : [Re] Inquiry for the item from rea****

    Hi,
    We'll check this with the team and get back to you. Thank you.

  • Question : Inquiry for the item from whi****Nov 27, 2019

    Will you restock acai berry powder?

    Answer : [Re] Inquiry for the item from whi****

    Hi,

    Yes, we will restock them but we do not have a specific timeline for the next restock yet.

  • Question : Inquiry for the item from jen****Sep 27, 2019

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Green Tea Matcha Powder - 100% Japanese Premium Culinary Grade - Boost Digestion (114g)
Green Tea Matcha Powder - 100% Japanese Premium Culinary Grade - Boost Digestion (114g)
Item Q&A
  • Question : Inquiry for the item from sok****Dec 09, 2019

    Hi is this 100% green matcha tea powder fr japan?

    Answer : [Re] Inquiry for the item from sok****

    Hello,

    Yes it is.

  • Question : Inquiry for the item from jox****Oct 07, 2019

    Does your green tea contain cafferine? Mild cafferine?

    Answer : [Re] Inquiry for the item from jox****

    Hi, yes, it contains small amount of caffeine, all Green tea does.

  • Question : Inquiry related delivery from Ren****Nov 09, 2018

    Trying to place order above 50 is there free delivery? Or have to pick up? Please advise before I purchase. Thank you

    Answer : [Re] Inquiry related delivery from Ren****

    Hello, free shipping above $50 is for Qprime.
    Thanks.

    Question : [Re] Inquiry related delivery from Ren****

    But it seem to show me to pick a option to pick up from the shop or 7 eleven...

    Answer : [Re] Inquiry related delivery from Ren****

    This is the option I received... please advise so I can proceed to order. Thanks

    Question : [Re] Inquiry related delivery from Ren****

    Hello,

    You can just choose your order to be delivered to your address.
    Thank you.

    Answer : [Re] Inquiry related delivery from Ren****

    There is no option.. anywhere is okay I had choose to pick at 7/11. If you see my order let me know if you can change to deliver to my address instead. Thank you

    Question : [Re] Inquiry related delivery from Ren****

    Hi there,

    For address/ delivery changes, you will need to contact Qxpress with your order number, as it has been processed by Qxpress, we're unable to change the address/ delivery timing from our end.

    Here's the contact number: 65004440

    Thank you.

  • Question : Inquiry for the item from van****May 29, 2018

    Hi Seller

    1.Where in Japan is this Matcha tea grown (prefecture) ?

    2.The expiry date ?

    Thanks

    Answer : [Re] Inquiry for the item from van****

    Hi Customer,

    1. It is from Uji.

    2. It is in 2019.

    Thanks,

Black Currant Seed Oil Supplement - For Hormonal Balance and Immune System (120 Softgels Capsules)
Black Currant Seed Oil Supplement - For Hormonal Balance and Immune System (120 Softgels Capsules)
Item Q&A
  • Question : Inquiry for the item from bak****Dec 08, 2019

    When is the expiry date for your current stock of black currant seed oil?

    Answer : [Re] Inquiry for the item from bak****

    Hello,

    Please let us check with the warehouse team and get back to you.

    Thank you.

  • Question : Inquiry for the item from aam****Feb 24, 2019

    Gelatin is made from what? Vegetarian? Halal?

    Answer : [Re] Inquiry for the item from aam****

    Hi Customer,

    We do not have Halal Certificate.

    For the gelatin we will confirm with product team first.

    Thank you.

★Pumpkin Powder ★100% Pure Freeze-Dried Antioxidant Superfood ★Boost Digestion Weight Loss 114g
★Pumpkin Powder ★100% Pure Freeze-Dried Antioxidant Superfood ★Boost Digestion Weight Loss 114g
Item Q&A
  • Question : Inquiry for the item from chi****Dec 05, 2019

    Hi, is it RAW pumpkin powder or cooked pumpkin powder.?

    Answer : [Re] Inquiry for the item from chi****

    Hello,

    It is raw freezed dried Pumpkin powder.

    Thank you.

USA Supplements - Vitamins/Fish Oil/Glucosamine /Flaxseed/WeightLoss/Beauty/Brain/Heart!
USA Supplements - Vitamins/Fish Oil/Glucosamine /Flaxseed/WeightLoss/Beauty/Brain/Heart!
Item Q&A
  • Question : Inquiry for the item from ivy****Dec 04, 2019

    May i know when is the restock of K2?

    Answer : [Re] Inquiry for the item from ivy****

    Hi,

    We do not have a specific timeline for the next restock yet.

    Kindly follow our shop for updates. Thank you.

  • Question : Inquiry for the item from lin****Oct 22, 2019

    i am a vegetarian. would like to ask is your flaxseed oil capsules vegetarian capsules? do they contain gelatin? thanks

    Answer : [Re] Inquiry for the item from lin****

    Hi,

    The Flaxseed oil is in sofgel capsule and it contains gelatin.

  • Question : Inquiry for the item from ZEE****Oct 14, 2019

    Hi seller, when will turmeric curcumin restock,

    Answer : [Re] Inquiry for the item from ZEE****

    Hi,
    We apologize fo rthe inconvenience as we do not have a specific timeline for the next restock yet.

    Thank you for your kind understanding.

    Question : [Re] Inquiry for the item from ZEE****

    Oh it's ok then. Thank you.

    Answer : [Re] Inquiry for the item from ZEE****

    You're welcome

  • Question : Inquiry for the item from can****Sep 24, 2019

    When will the vitamin d3 and k2 be restocked?

    Answer : [Re] Inquiry for the item from can****

    Hi there,

    Our apologies as we do not have a specific timeline for the next restock of the Vitamin K2.

    Vitamin D3 is available.

    Thank you.

  • Question : Inquiry for the item from jni****Jun 22, 2019

+View all Notice, FAQ, Q&A >>
★Kelp Seaweed Powder ★100% Pure Freeze-Dried Superfood ★Boost Digestion Detox Weight Loss 114g
★Kelp Seaweed Powder ★100% Pure Freeze-Dried Superfood ★Boost Digestion Detox Weight Loss 114g
Item Q&A
  • Question : Inquiry for the item from ets****Dec 02, 2019

    Hi,
    1) do u sell pure plum powder without sugar etc?
    2) is the almond powder without sugar?

    Answer : [Re] Inquiry for the item from ets****

    Hi, All our superfood powders does not contain any artificial ingredients or sugar.

    The sugar content is from the fruit/plant itself.

    Question : [Re] Inquiry for the item from ets****

    Do u sell plum powder?

    Answer : [Re] Inquiry for the item from ets****

    Hello,

    We do not have plum powder.

    Thank you.

  • Question : Inquiry for the item from ets****Nov 28, 2019

    Hi, is the kelp powder 100% pure , any added other ingredients like sugar?

    Answer : [Re] Inquiry for the item from ets****

    Hi,

    Our Superfood powders are 100% pure and organic.

  • Question : Inquiry for the item from fuj****Sep 26, 2019

    How many days of Delivery

    Answer : [Re] Inquiry for the item from fuj****

    Hi,
    Delivery is 2-3 business days via Qexpress.
    Thank you.

  • Question : Inquiry for the item from ang****Jul 17, 2018

    Hi, what is the expiry date for the kelp powder and how do i use it as a face mask? Thanks in advance.

    Answer : [Re] Inquiry for the item from ang****

    Hi Customer we will check on this and get back to you, Thanks

    .
    (Jul 18, 2018 09:02)

★Essential Oil Dead Sea Salt Scrub 250g ★Vitamin C Serums★Essential Oil Shower Gel★Made in USA★
★Essential Oil Dead Sea Salt Scrub 250g ★Vitamin C Serums★Essential Oil Shower Gel★Made in USA★
Item Q&A
  • Question : Inquiry for the item from pea****Dec 04, 2019

  • Question : Inquiry for the item from ham****Nov 19, 2019

    Hi, just wana be sure that both Himalayan body scrub and Coconut oil body scrub does not contain shea butter or cocoa butter? Getting this as a gift for her but she is allergic to those 2 ingredients.

    Answer : [Re] Inquiry for the item from ham****

    Hi,

    Kindly refer to the images attached for the complete ingredients.

    Thank you.

    Hi,

    Kindly refer to the images attached for the complete ingredients.

    Thank you.
    (Nov 19, 2019 23:29)

  • Question : Inquiry for the item from pie****Oct 18, 2019

    Can i apply vitamin c serum directly on face?

    Answer : [Re] Inquiry for the item from pie****

    Hi, yes, you can apply it directly to your skin.

    Wash your face with a mild cleanser and warm water. Leave skin damp.
    Apply the serum to your face and neck with your fingertips. Gently massage the serum into the skin.

    Wait 3 - 5 mins for it to dry.

    Apply your normal moisturizer, and repeat the process twice a day.

    You can apply the serum in the day and another time before you sleep during night time.

  • Question : Inquiry for the item from 235****Oct 16, 2019

  • Question : Inquiry for the item from 243****Oct 09, 2019

    Hi seller,

    Please advise expiry date for:
    1. Coconut Milk Body Scrub
    2. Coconut Milk Hair Mask

    Thank you.

    Answer : [Re] Inquiry for the item from 243****

    Hi, kindly message us again tomorrow as we re checking with the warehouse team first.

    Thank you.

+View all Notice, FAQ, Q&A >>
★100% USA Pure Essential Oil ★ Peppermint/ Lavender/Grapefruit/ Tea Tree/ Lemon
★100% USA Pure Essential Oil ★ Peppermint/ Lavender/Grapefruit/ Tea Tree/ Lemon
Item Q&A
  • Notice :Full list of Essential Oils (100+ Scents)Apr 23, 2017

    • Question : Inquiry for the item from rea****Nov 29, 2019

      Do you sell any Ginger Oil?

      Answer : [Re] Inquiry for the item from rea****

      Hi,

      Yes, you can check this link for the Ginger oil.
      https://www.qoo10.sg/item/BIOFINEST-BIOFINEST-GINGER-100-PURE-ESSENTIAL-OIL-USA-IMPORTED-THERAPEUTIC/459085948

      Thank you.

    • Question : Inquiry for the item from 260****Oct 14, 2019

      Hi,

      May I know which company certified your essential oil organic?

      Answer : [Re] Inquiry for the item from 260****

      Hi,
      Our oils are certified organic by USDA and by EU standards - CERES. Rest assured that our oils go through GC and MS testing.

      Thank you.

    • Question : Inquiry for the item from ang****Sep 18, 2019

      Can this essential. Oil use as Reed diffuser? Thanjs

      Answer : [Re] Inquiry for the item from ang****

      Hi, yes you can use it on your reed diffuser.

    • Question : Inquiry for the item from all****Sep 14, 2019

      I would like to to use an essential oil to treat the acne on my teenager’s forehead. What oil should I use and should I dilute it?

      Answer : [Re] Inquiry for the item from all****

      Hi,

      You may use Tea Tree oil, Lavender oil, Clary Sage or Juniper Berry oil.

      You can apply 2–3 drops of the oil to the area of concern. Kindly dilute the essential oil with carrier oil (coconut or jojoba oil) before topical application.

      Always perform a skin patch test to a non-sensitive area to avoid any allergic reactions. Thank you.

      Question : [Re] Inquiry for the item from all****

      Thanks for the information and reply.

      Answer : [Re] Inquiry for the item from all****

      You're welcome.

      Have a great week!

    +View all Notice, FAQ, Q&A >>
    Biofinest Frankincense 100% Pure Essential Oil - USA Imported - Therapeutic Grade - Premium Quality
    Biofinest Frankincense 100% Pure Essential Oil - USA Imported - Therapeutic Grade - Premium Quality
    Item Q&A
    • Question : Inquiry for the item from fan****Nov 26, 2019

    • Question : Inquiry for the item from Chi****Mar 18, 2019

      Why is there a price difference between $29.90 frankincense and the 1+1+1 bundle of frankincense which cost $11.90. Are they the same thing?

      Answer : [Re] Inquiry for the item from Chi****

      Hi,
      For the 1+1+1 bundle you will purchase 3 oils of your choice on a discounted price.

      You can see the photo below for your reference. Thank you.

    • Question : Re-StockOct 03, 2018

      Hi, I am interested to get your Frankincense Essential Oil, I have tried a bottle of yours and find it truly beautiful, pls advice when can it be available for ordering? Thanks.

      Answer : [Re] Re-Stock

      Hi there,

      Our Frankincense oil will be available by next week. Thank you.

    • Question : For wrinkles around the eyesSep 08, 2016

      Hi, would like to know which type of essential oil is best for getting rid of wrinkles round the eyes and can it be applied directly onto the skin or need to mix with carrier oil?
      Thank you very much!

      Answer : [Re] For wrinkles around the eyes

      Hi Frankincense oil is a good option for eyes wrinkles, and it works well together with Almond oil as carrier oil for skin application. Thanks!

    Biofinest Ginger 100% Pure Essential Oil - USA Imported - Therapeutic Grade - Premium Quality - Best
    Biofinest Ginger 100% Pure Essential Oil - USA Imported - Therapeutic Grade - Premium Quality - Best
    Item Q&A
    • Question : Inquiry for the item from van****Nov 21, 2019

    Biofinest Pomelo 100% Fresh Fragrance Oil - USA Imported - Premium Grade - Natural Home Scent
    Biofinest Pomelo 100% Fresh Fragrance Oil - USA Imported - Premium Grade - Natural Home Scent
    Item Q&A
    • Question : Inquiry for the item from anh****Nov 20, 2019

      Hi there,

      I have just bought this product and I would like to use for my hair. May I know the formula for hair ? I have spray bottle but have no idea how much drops and water need

      Thanks
      Tuan

      Answer : [Re] Inquiry for the item from anh****

      Hi Tuan,

      Thanks for reaching out.
      In a 100ml distilled water you can add 5 to 10 drops of Pomelo oil.

      As oil will not mix in water, shake the bottle well before each
      use.

      Thank you.

    [1+1+1] ★USA 100% Pure Essential Oil★ 100% Pure Essential Oil ★ Lavender/ Lemon/ Peppermint (10ml)
    [1+1+1] ★USA 100% Pure Essential Oil★ 100% Pure Essential Oil ★ Lavender/ Lemon/ Peppermint (10ml)
    Item Q&A
    • Question : Inquiry for the item from PAT****Nov 11, 2019

      Hi Seller, can this essential oil(Lavenders) use with diy moisturizers cream. Thanks.

      Answer : [Re] Inquiry for the item from PAT****

      Hi,

      Apologies for the late response, yes you can mix it with your diy skin care products.

      Always perform a skin patch test to a non-sensitive area to check for any allergic reactions.

      Thank you.

      Question : [Re] Inquiry for the item from PAT****

      Thanks so much for your reply.

      Answer : [Re] Inquiry for the item from PAT****

      You're welcome.

    • Question : Inquiry for the item from shi****Oct 19, 2019

      Is this suitable for nebulizer?

      Answer : [Re] Inquiry for the item from shi****

      Hi,

      yes, you it is suitable on our nebulizers.

    • Question : Inquiry related delivery from fra****May 11, 2019

    • Question : Inquiry for the item from Mar****Jun 08, 2019

      When is the expiry of the rosemary oil??

      Answer : [Re] Inquiry for the item from Mar****

      What is the manufacturing date of the rosemary oil specifically as I intend to purchase the product?? In case we keep the oil in a cold place(like refridgerator) will it impact the efficiency of the oil in any ways.

      Question : [Re] Inquiry for the item from Mar****

      Hello,

      In general, all our essential oils have a shelf life of at least 2 years from our most recent batch,

      We manufacture our oils in smaller batches and all our essential oils are sold within 6 months of manufacturing.

      We recommend safe use of essential oils 1.5 years from the date of purchasing, to ensure it is well within the shelf life duration.

      Keeping your essential oil in the refrigerator will not lessen the efficiency of the oil. Try to take oil out of the refrigerator approximately 12 hours before you'll be using them. This should be an adequate amount of time for the oils to return to room temperature.

      Thank you.

    • Question : Inquiry for the item from yyn****May 07, 2019

      hi seller, what is the expiry date for Lemon, Peppermint, Tea tree, lavendaer oil?

      Answer : [Re] Inquiry for the item from yyn****

      Hello,

      In general, all our essential oils have a shelf life of at least 2 years from our most recent batch,

      We manufacture our oils in smaller batches and all our essential oils are sold within 6 months of manufacturing.

      We recommend safe use of essential oils 1.5 years from the date of purchasing, to ensure it is well within the shelf life duration.

      Thank you.

    +View all Notice, FAQ, Q&A >>
    ★N1 Ultrasonic Aroma Nebulizer ★Super Quiet ★ Adjustable Timer and Mist Auto Off
    ★N1 Ultrasonic Aroma Nebulizer ★Super Quiet ★ Adjustable Timer and Mist Auto Off
    Item Q&A
    • Question : Inquiry for the item from gri****Oct 18, 2019

      I bought this nebulizer about a year ago but recently it stopped working. It is still able to power up n all buttons still work but no mist comes out. How can I trouble shoot ? Is it not compatible with all essential oils ? I'm using Breathe essential oils.

      Answer : [Re] Inquiry for the item from gri****

      Hi there,

      Thanks for contacting us.

      1. When you plug the adapter in, and turn on the nebulizer, is the machine on with vibration? Is the machine responsive when you press any button? If yes, then the nebulizer is working, as the mist is coming out. If the machine is without vibration, then is due to the adapter issue.

      2. Regarding the strength of the scents, it depends the setting on the nebulizers, room size, room condition (open vs closed space), air ventilation, and types of essential oils as well. May we know what is the setting?

      3. Did you also manage to clean and do proper maintenance of the nebulizer? e.g. clean up before switching to different essential oils.

      There are a few common ways to maintain/ troubleshoot the nebulizer, and they are included in the manual. From our experience most of the time is due to the setting.

      Let us know again. Thanks

      Question : [Re] Inquiry for the item from gri****

      Hello, thank you so much for your response. Really much appreciated.

      From what u mentioned, it seems like my nebulizer needs some maintenance/troubleshoot since it is vibrating as normal, just no mist coming out.

      However, I have since misplaced my manual. Do you mind directing me to any link of it online or sharing some tips/steps here. I have tried to rinse the nozzle with water, but it didn't work.

      Thanks again!

      Answer : [Re] Inquiry for the item from gri****

      Hi,

      Please let us check with the team first and get back to you.

      Thank you for your kind understanding.

      Question : [Re] Inquiry for the item from gri****

      Hello, any updates please ?

      Answer : [Re] Inquiry for the item from gri****

      Hi, our apologies as we do not have an online manual for the N1 nebulizer.
      We're still waiting the response from the product team.

      Hoping for your kind understanding.

      Question : [Re] Inquiry for the item from gri****

      Thank u. Please let me know.

      Answer : [Re] Inquiry for the item from gri****

      We will update you. Thank you for your kind understanding.

    • Question : Inquiry for the item from car****Jul 19, 2019

      Hi, for the N1:Nebulizer, would any essential oil bottle fit or can only use supplied bottle? If so, do u sell additional bottles and bottle adapter?

      Answer : [Re] Inquiry for the item from car****

      Hi,

      Our apologies for the late response.
      It uses standard 10ml essential oil bottle. It comes with an empty 10ml bottle.

      We do not sell additional bottles or bottle adapter. Thank you.

    • Question : Inquiry for the item from bre****Jul 07, 2019

    • Question : Inquiry for the item from ody****May 05, 2019

      May I know for N1 and N2 nebulizers, how long can bottle of 10ml essential oil last?

      Answer : [Re] Inquiry for the item from ody****

      Hi,
      How long the oil lasts really depends on how often you use them. If used during a full time period, the bottle should last more or less a week. Thank you.

    • Question : Inquiry for the item from ody****May 05, 2019

      Hi what essential oil would you recommend for people with sinusitis problems?

      Answer : [Re] Inquiry for the item from ody****

      Hello,

      Here are some of the essential oils that we can recommend for people with sinusitis.

      Peppermint
      Tea tree
      Eucalyptus
      Thyme
      Lavender
      Lemon

      Hope this helps. Thank you.

      Question : [Re] Inquiry for the item from ody****

      Do I use only 1 type of essential oil each time? And what is the purpose of the carrier oil?

      Answer : [Re] Inquiry for the item from ody****

      Hello, yes you can use 1 type at a time or check for Essential oil blends that you can try.

      Carrier oils are used to dilute essential oils and carry them onto your skin.

    +View all Notice, FAQ, Q&A >>
    Blueberry Juice Powder - 100% Pure Freeze-Dried Antioxidant Superfood - Boost Digestion Detox (114g)
    Blueberry Juice Powder - 100% Pure Freeze-Dried Antioxidant Superfood - Boost Digestion Detox (114g)
    Item Q&A
    • Question : Inquiry for the item from 260****Oct 31, 2019

      Hi, are there any other ingredients in the fruit powders other than the fruit itself?

      Answer : [Re] Inquiry for the item from 260****

      Hi,

      There are no other ingredients added to our Superfood powders other than the fruit itself.

      Thank you.

    Biofinest Lavender 100% Pure Essential Oil - USA Imported - Therapeutic Grade - Bulgaria Premium
    Biofinest Lavender 100% Pure Essential Oil - USA Imported - Therapeutic Grade - Bulgaria Premium
    Item Q&A
    • Question : Inquiry for the item from shi****Oct 22, 2019

      For 2 bot or 1 bot?

      Answer : [Re] Inquiry for the item from shi****

      Hi,

      This is for 1 bottle of 100ml Lavender oil.

      Thank you.

    • Question : Inquiry for the item from joy****Oct 08, 2017

      This is 1 bottle or 2 bottles of 100ml lavender oil? From
      The listing it's 2 bottles

      Answer : [Re] Inquiry for the item from joy****

      Dear Customer, it is for 1 bottle of 100ml lavender essential oil. Thanks

    • Question : [About Item] Related InquiriesJan 08, 2017

      This is 200ml listing or 100ml? Thanks

      Answer : [Re] [About Item] Related Inquiries

      Hi it is 100ml bottle. Thanks.

    Biofinest Moringa Organic Oil - 100% Pure Cold-Pressed -  Premium Moisturizer - Soothe Acne Psoriasi
    Biofinest Moringa Organic Oil - 100% Pure Cold-Pressed - Premium Moisturizer - Soothe Acne Psoriasi
    Item Q&A
    • Question : Inquiry for the item from lif****Oct 11, 2019

      Is this cold pressed. Is it essential oil?

      Answer : [Re] Inquiry for the item from lif****

      Hi,

      It is cold pressed organic carrier oil.

      Thank you,

    Biofinest White Kidney Bean Extract Powder  - Supplement For Carb Blocker Weight Management (250g)
    Biofinest White Kidney Bean Extract Powder - Supplement For Carb Blocker Weight Management (250g)
    Item Q&A
    • Question : Inquiry for the item from jen****Sep 15, 2019

    Biofinest Vitamin C (Ascorbic Acid) Powder - Supplement For Healthy Bone Immune Support (500g)
    Biofinest Vitamin C (Ascorbic Acid) Powder - Supplement For Healthy Bone Immune Support (500g)
    Item Q&A
    • Question : Inquiry for the item from jen****Sep 29, 2019

    • Question : Inquiry for the item from sie****Sep 26, 2018

      What is the expiry date of the 1kg vitamin c powder.

      Answer : [Re] Inquiry for the item from sie****

      Hi, We'll check it with our warehouse team and get back to you the soonest. Thank you.

      Question : [Re] Inquiry for the item from sie****

      Hello seller. Still waiting to get a real answer from you.

      Answer : [Re] Inquiry for the item from sie****

      Hi, we have checked with our team and current batch's expiry date is December 2020. Thank you

      Question : [Re] Inquiry for the item from sie****

      Ok. That’s great to hear thank you

      Answer : [Re] Inquiry for the item from sie****

      You're welcome!

    • Question : Inquiry for the item from sie****Sep 28, 2018

      Isn’t the expiry date of the vitamin C on the package for checking.

      Answer : [Re] Inquiry for the item from sie****

      Hi, yes the expiration dates are stamped on the packets.

      Question : [Re] Inquiry for the item from sie****

      The vitamin C that I bought from the biofinest website doesn’t have any expiry date printed anywhere. So please check for me.

      Answer : [Re] Inquiry for the item from sie****

      Hello,
      Kindly accept our apologies,I'll let the team know and get back to you the soonest. Thanks for your kind understanding.

    • Question : Inquiry for the item from sie****Sep 23, 2018

      Your photo shows 1000g but your title shows 500g.
      Please clarify which is correct.

      Answer : [Re] Inquiry for the item from sie****

      Nvm I bought from your website already

      Question : [Re] Inquiry for the item from sie****

      Hi there! Thanks for letting us know, it is 1000g.
      Our team will update the listings shortly. Thank you.

    1+1★Pure Essential Oil Shower and Bath Gel★Jasmine Rose Lemon Essential Oil★ Moisturizing Refreshing
    1+1★Pure Essential Oil Shower and Bath Gel★Jasmine Rose Lemon Essential Oil★ Moisturizing Refreshing
    Item Q&A
    • Question : Inquiry from ton****Sep 28, 2019

      With reference to my Order#304822332, which was for:
      1x Rose Essential Oil Shower gel;
      1x Jasmine Essential Oil Shower gel

      I received Rose and Lemon Verbena (see attached pix).
      Could please advise?

      Answer : [Re] Inquiry from ton****

      Hi, please accept our apologies for the incorrect item, we will ship out the Jasmine shower gel soon.

      Hoping for your kind understanding.

      Question : [Re] Inquiry from ton****

      No worries, many thanks

      Answer : [Re] Inquiry from ton****

      Thank you for your kind understanding.

    • Question : Inquiry related return and exchange from SEO****Sep 03, 2019

    • Question : Inquiry for the item from jac****Jul 04, 2019

      When will u restock for rose?

      Answer : [Re] Inquiry for the item from jac****

      Hi Customer,

      Our new stocks may arrive by the end of July. Thank you.

    • Question : Inquiry for the item from mar****Jul 03, 2019

      Hi, when will the Rose option be available?

      Answer : [Re] Inquiry for the item from mar****

      Hi Customer,

      Our Rose EO shower gel may be available by 3rd or 4th week of July. Thank you for your patience.

    • Question : Inquiry for the item from Sum****Jun 04, 2019

    +View all Notice, FAQ, Q&A >>
    Biofinest Argan Organic Oil - 100% Pure Natural - Morocco Virgin Oil - Anti-Aging Anti-Oxidant
    Biofinest Argan Organic Oil - 100% Pure Natural - Morocco Virgin Oil - Anti-Aging Anti-Oxidant
    Item Q&A
    • Question : Inquiry for the item from zhe****Sep 29, 2019

      Hi, is your product, argan oil, suitable to use under eye area, that is does it help to reduce eye bags? Thanks.

      Answer : [Re] Inquiry for the item from zhe****

      Hi, yes you may use it under the eye area to help lessen the appearance of eye bags.

      Always perform a skin patch test to a non-sensitive area to avoid any allergic reactions. Also, be careful not to put the oils in your eyes.

    • Question : Expiry dateMay 07, 2017

      What is the expiry date for this Argan oil?
      Thank you

      Answer : [Re] Expiry date

      Hi, carrier oils usually have a shelf life of atleast 2 years. Kindly avoid exposing the oil to any sunlight or heat.

    Anti Wrinkle Anti Aging Facial Serum  - Vitamin C/ Vitamin B3/ Hyaluronic Acid
    Anti Wrinkle Anti Aging Facial Serum - Vitamin C/ Vitamin B3/ Hyaluronic Acid
    Item Q&A
    • Question : Inquiry for the item from gmd****Sep 02, 2019

    • Question : Inquiry for the item from Flu****Aug 03, 2019

      Hi , how much % of retinol in the serum?

      Answer : [Re] Inquiry for the item from Flu****

      Hi,

      The concentration percentage of retinol in our Retinol serum is 1.5%.

      Question : [Re] Inquiry for the item from Flu****

      Thank u for your reply :)

      Answer : [Re] Inquiry for the item from Flu****

      You're welcome.

    • Question : Inquiry for the item from lin****Apr 17, 2018

      Dear Seller, noted and thk u for your reply 😊

      Answer : [Re] Inquiry for the item from lin****

      You are welcome,

    Aloe Vera Gel - Absorb Fast/ No Sticky Residue - Moisturizer For Skin/ Face/ Hair/ Body
    Aloe Vera Gel - Absorb Fast/ No Sticky Residue - Moisturizer For Skin/ Face/ Hair/ Body
    Item Q&A
    • Question : Inquiry for the item from p3a****Aug 24, 2019

    • Question : Inquiry for the item from lim****Jun 12, 2019

      Hi seller. What is the expiry date? Thanks

      Answer : [Re] Inquiry for the item from lim****

      Just realised no stock for aloe Vera gel? What is the expiry date and new stock coming in?

      Question : [Re] Inquiry for the item from lim****

      Hello, yes it is currently out of stock.We are expecting new stocks by July. Kindly follow our store to be updated of new stcoks and promos. Thank you.

    • Question : Inquiry for the item from ngc****May 16, 2019

    • Question : Inquiry for the item from ngc****May 09, 2019

      Hi
      When will restock aloe vera gel? Thanks

      Answer : [Re] Inquiry for the item from ngc****

      Hi customer,

      Our next restock of Aloe Vera gel might be in 4-6 weeks time. Have a great day!

    • Question : Inquiry for the item from chr****Apr 03, 2019

      Hi, is this moisturizer suitable for teenage acne skin? Thanks!

      Answer : [Re] Inquiry for the item from chr****

      Hi, yes it is suitable for teenagers, too.
      Remembers to perform a skin patch test first to check for any allergic reactions to the product. Thank you.

    +View all Notice, FAQ, Q&A >>
    2019 Qoo10 Best Price New Design ★24 New Models★ Ultrasonic Aroma Diffuser/ Humidifier/ Nebulizer
    2019 Qoo10 Best Price New Design ★24 New Models★ Ultrasonic Aroma Diffuser/ Humidifier/ Nebulizer
    Item Q&A
    • Question : Inquiry for the item from bre****Jul 12, 2019

    • Question : Inquiry for the item from ang****Aug 18, 2019

    • Question : Inquiry for the item from jra****Jun 28, 2019

    • Question : Inquiry for the item from jia****Jun 28, 2019

      For Ultrasonic Aroma Nebulizer; can we use for Organic Oil and Essential Oil?
      Can fragrance oil be used too?

      Answer : [Re] Inquiry for the item from jia****

      Hi,
      You can use the Essential oils and Fragrance oil but not the carrier
      oils.

      Thank you.

    • Question : Inquiry for the item from tan****Jun 28, 2019

      Hi 150ml diffuser can diffuse for how long (amount of time)?

      Answer : [Re] Inquiry for the item from tan****

      Hi,

      A 150ml diffuser may last for 3-4 hours.

    +View all Notice, FAQ, Q&A >>
    Anti Wrinkle Anti Aging Facial Serum  - Vitamin C/ Vitamin B3/ Hyaluronic Acid with Antioxidant
    Anti Wrinkle Anti Aging Facial Serum - Vitamin C/ Vitamin B3/ Hyaluronic Acid with Antioxidant
    Item Q&A
    • Question : Inquiry for the item from cha****Aug 13, 2019

      Hi can advice below?
      1. Is the goods authentic?
      2. When is the expire date for each products serum

      Thank you

      Answer : [Re] Inquiry for the item from cha****

      Hi,

      Yes, it is authentic Biofinest brand.
      Vitamin C serum and Retinol serum expiry date is 12.06.2022

      Question : [Re] Inquiry for the item from cha****

      Hi how about Vitamin B3 and Hyaluronic acid?

      Answer : [Re] Inquiry for the item from cha****

      Please let me confirm with warehouse team first. Thank you.

      Question : [Re] Inquiry for the item from cha****

      Hi any update?

      Answer : [Re] Inquiry for the item from cha****

      Hi,

      Vit B3 serum expiry date 3.7.2020
      Hyaluronic Acid serum expiry date 17.7.2021

      Thank you for your patience.

    • Question : Inquiry for the item from ein****Jul 19, 2019

      Current batch expiration date, please??

      Answer : [Re] Inquiry for the item from ein****

      Hi,

      The latest batch of our Retinol and Vitamin C serum expiry date is 12.06.2022. Thank you,

    • Question : Inquiry for the item from 233****Jun 12, 2019

      May I know when will the Vitamin C serum be available?

      Answer : [Re] Inquiry for the item from 233****

      Hi,

      Our next restock may be in 2-3 weeks. Thank you.

    • Question : Inquiry for the item from kar****Jun 11, 2019

      Hi Seller, where can I get the full ingredients list of the four type of serums?

      Answer : [Re] Inquiry for the item from kar****

      Hi Customer,
      You can zoom in the photos of the serum, you can see the ingredients at the back of the bottles.

      I have attached an image for your reference.

      Thank you.

    • Question : Inquiry for the item from BUB****May 08, 2019

      Is the retinol serum back in stock?

      Answer : [Re] Inquiry for the item from BUB****

      Hi,

      It is currently sold out. We will send you a notification once it is available. Thank you.

    +View all Notice, FAQ, Q&A >>
    [1+1+1] Birthday Gift ★ Essential Oil Bath Gel ★ Premium Elegant Gift Packaging
    [1+1+1] Birthday Gift ★ Essential Oil Bath Gel ★ Premium Elegant Gift Packaging
    Item Q&A
    • Question : Inquiry for the item from miy****Aug 12, 2019

      When the rose will be restock?

      Answer : [Re] Inquiry for the item from miy****

      Hi,

      Thanks for bringing this to our attention. Rose EO shower gel is now available.

      Thank you.

    Castor Organic Oil - 100% Pure Cold-Pressed - Premium Quality - Skin/Hair Moisturizer
    Castor Organic Oil - 100% Pure Cold-Pressed - Premium Quality - Skin/Hair Moisturizer
    Item Q&A
    • Question : Inquiry for the item from 238****Aug 10, 2019

      Hi Seller, can all the carrier oil like castor oil, rose hip oil and avocado oil safe to eat?
      What is the expiry date of the oil?

      Answer : [Re] Inquiry for the item from 238****

      Hi,

      Castor and Avocado oils are edible and Rosehip oil is not.

      In general, all our essential oils have a shelf life of at least 2 years from our most recent batch,

      We manufacture our oils in smaller batches and all our essential oils are sold within 6 months of manufacturing.

      We recommend safe use of essential oils 1.5 years from the date of purchasing, to ensure it is well within the shelf life duration.

      Thank you.

      Question : [Re] Inquiry for the item from 238****

      Where can I find the expiry date stated on the bottle?

      Answer : [Re] Inquiry for the item from 238****

      Hi, there is no expiry date printed on the bottle.
      We recommend safe use of essential oils 1.5 years from the date of purchasing, to ensure it is well within the shelf life duration.

    • Question : Inquiry for the item from miy****Jun 05, 2018

      Hi, I would like to place an order for this Castor oil with Free glass dropped but i’m unable to select the Free glass dropper therefore i’m unable to place the order. Please advise. Thank you.

      Answer : [Re] Inquiry for the item from miy****

      Hi Customer, Glassdropper was out of stock last week and we have now restocked it. Kindly proceed to place an order and select Free glassdropper, you would be able to select for it now. Thanks