Q&A board

Q & A Lists
Item Question & Answer
Limited-time Only $14.9!! New Essence [LANEIGE] Water Bank Line / Sleeping Mask / Firming Sleeping / Lip Sleeping Mask
Limited-time Only $14.9!! New Essence [LANEIGE] Water Bank Line / Sleeping Mask / Firming Sleeping / Lip Sleeping Mask
Item Q&A
  • Question : Inquiry for the item from liy****Dec 05, 2019

  • Question : Inquiry for the item from sal****Nov 18, 2019

    Hi seller may I know the expiry date for water sleeping mask?

    Answer : [Re] Inquiry for the item from sal****

    Hello, it is valid until August 2022. Thank you.

  • Question : Inquiry for the item from Kjh****Oct 23, 2019

    hello when will top up on the milky dew cleanser?

    Answer : [Re] Inquiry for the item from Kjh****

    HELLO. SORRY. THIS item IS DISCOUNTINUED. THANK YOU!

  • Question : Inquiry for the item from Jes****Oct 14, 2019

  • Question : Inquiry for the item from mon****Sep 21, 2019

+View all Notice, FAQ, Q&A >>
★5PCS★ [avajar] Perfect V Lifting Premium Mask 5EA / Lifting Pack V-Line Face SKINRX
★5PCS★ [avajar] Perfect V Lifting Premium Mask 5EA / Lifting Pack V-Line Face SKINRX
Item Q&A
  • Question : Inquiry for the item from sim****Dec 04, 2019

  • Question : Inquiry for the item from ser****Nov 03, 2019

    Dear seller, is it possible to reach me by next Friday?

    Answer : [Re] Inquiry for the item from ser****

    Good morning . After ordering, you can get it within 3-5 days. Thank you.

  • Question : Inquiry for the item from sim****Oct 31, 2019

    Hi, may I know if the mask is a one time usage? Can it be reused?

    Answer : [Re] Inquiry for the item from sim****

    Good morning. Use once. Never reuse it, thank you.

  • Question : Inquiry for the item from jen****Sep 26, 2019

  • Question : Inquiry for the item from gin****Sep 25, 2019

    For how long should I keep this mask on?

    Answer : [Re] Inquiry for the item from gin****

    Good morning. Remove after 20-30 minutes. Thank you.

+View all Notice, FAQ, Q&A >>
2 DAYS OFFER $9.99!! LOCAL DELIVERY!! [RAIP] R3 ARGAN HAIR OIL 100ML * 3EA
2 DAYS OFFER $9.99!! LOCAL DELIVERY!! [RAIP] R3 ARGAN HAIR OIL 100ML * 3EA
Item Q&A
  • Question : Inquiry for the item from dap****Dec 05, 2019

  • Question : Inquiry for the item from jox****Dec 05, 2019

    Apply on dry after shampoo..am I right? My 8 years old girl can use it too?

    Answer : [Re] Inquiry for the item from jox****

    Hi. After drying with a towel, use. Even small children can use it. Thank you.

  • Question : Inquiry for the item from jox****Dec 05, 2019

    Maybi know when the blue ocean stock will come in?

    Answer : [Re] Inquiry for the item from jox****

    Hi. Sorry. There are currently no plans to receive Singapore. https://www.qoo10.sg/item/BREEZY-RAIP-R3-ARGAN-HAIR-OIL-1-1-1-100ML-3-OR-HAIBURR-REPAIRING/544342711 Available now. Thank you.

  • Question : Inquiry for the item from fla****Nov 17, 2019

    Restock for ocean scent ?

    Answer : [Re] Inquiry for the item from fla****

    Good morning. After 10 days, will be in stock. . Thank you.

  • Question : Inquiry for the item from nua****Nov 16, 2019

+View all Notice, FAQ, Q&A >>
BREEZY★ [IOPE] Whitegen Line / Skin / Emulsion / Essence / Mist /
BREEZY★ [IOPE] Whitegen Line / Skin / Emulsion / Essence / Mist /
Item Q&A
  • Question : Inquiry for the item from eta****Dec 04, 2019

    This seller missed out the most expensive item - emulsion in my order! Which i hv been waiting for immediate replenishment!!! Im super pissed off! Pls dont expect me to buy from you again, this will be the 1st & last purchase! Such a careless seller!!

    Answer : [Re] Inquiry for the item from eta****

    Good evening. sorry. We've refunded . Thank you.

  • Question : Sensitive skinAug 27, 2018

    Hi Seller

    Is the whitegen line products suitable for sensitive skin?

    Thanks
    Teresa

    Answer : [Re] Sensitive skin

    Hello, it is suitable for all skin. Thank you.

  • Question : Expiry date for whitegen illuminating mistDec 04, 2015

    Hi seller,
    May u know the expiry date for the mist?

    Answer : [Re] Expiry date for whitegen illuminating mist

    Good morning. MIST has been discontinued writes. Thank you.

  • Question : Whitegen Cleansing FoamSep 22, 2015

    Hi, I do not see the Whitegen Cleansing foam anywhere.
    Has it been discontinued?
    If so, what type of cleanser is the replacement for the whitegen cleanser?
    Thank you.

    Answer : [Re] Whitegen Cleansing Foam

    Good morning. Has been discontinued. Thank you.

  • Question : Duration of shippingJul 15, 2014

    Hello, How long is the shipping for registered postage? How do am I expecting it to reach my place?

    Answer : [Re] Duration of shipping

    Good afternoon. Registration will take 3 to 7 days. Thank you.

    Good afternoon. Registration will take 3 to 7 days. Thank you.

BREEZY ★ [mise en scene] Perfect Repair Hair Care Line / 7 Kinds of Damage perfect care
BREEZY ★ [mise en scene] Perfect Repair Hair Care Line / 7 Kinds of Damage perfect care
Item Q&A
  • Question : Inquiry for the item from c3l****Dec 04, 2019

    I have ordered 3 shampoo and 2 conditioner.

    The 2 conditioner packaging is difference - 1 is called conditioner, 1 is called rinse. Are they the same thing??

    Thanks.

    Answer : [Re] Inquiry for the item from c3l****

    Please see the image attached.

    Question : [Re] Inquiry for the item from c3l****

    Hi. Sorry. The product name above has been renewed. Existing inventory and newly arrived products were sent out sequentially. Same product. Thank you.

  • Question : Inquiry for the item from mis****Nov 18, 2019

  • Question : Inquiry from est****Oct 09, 2019

    Hi, the 10.10 10% coupon only can apply to cart on 10 Oct to 13 Oct?

    Answer : [Re] Inquiry from est****

    Good morning. Sorry. Contact qoo10 cs center for coupon redemption. Thank you.

  • Question : Inquiry for the item from kar****Oct 07, 2019

  • Question : Inquiry from joe****Aug 17, 2019

    Hi, any shampoo for protecting the hair colour?

    Answer : [Re] Inquiry from joe****

    Hi. ryo Model: New 01) Jayang Loss care
    Type: Shampoo for Damaged Hair I recommend this product. Thank you.

    Question : [Re] Inquiry from joe****

    Ok. I didn't see in the items section.. Can help?

    Answer : [Re] Inquiry from joe****

    Is it the perfect serum shampoo?

    Question : [Re] Inquiry from joe****

    Hi. perfect serum shampoo This product leaves your hair shiny. Thank you.

+View all Notice, FAQ, Q&A >>
[BREEZY]★[Medicube] Red Line / Zero Line / Red Erasing Camucamu Serum / Premium Acne Solution
[BREEZY]★[Medicube] Red Line / Zero Line / Red Erasing Camucamu Serum / Premium Acne Solution
Item Q&A
  • Question : Inquiry for the item from zhu****Dec 03, 2019

    Hi, Red Erasing Spot Serum 5mlx2 (S$9.00) , may i check, this item is 5ml x 2 bottles? is simple size, why so small bottle?

    Answer : [Re] Inquiry for the item from zhu****

    i thou is 55ml for all the serum size. pls advise

    Question : [Re] Inquiry for the item from zhu****

    do u have stock
    1) Triple Collagen (2.0) Serum 55ml . 2) SET (Toner 140ml+Serum 55ml) (S$20.00) 3) Red Erasing Camu Camu Serum 37ml (S$14.00)? pls advise SAP by today before 5pm . so I can place order & how long for u to send out and reach me? by this Friday because the address is office address and I only work from Monday to Friday.

    Answer : [Re] Inquiry for the item from zhu****

    actually make the payment, system rejected my order and show, couple cannot be use. why? pls advise ASAP

    Question : [Re] Inquiry for the item from zhu****

    sorry is coupon

    Answer : [Re] Inquiry for the item from zhu****

    hello..... are u there??

    Question : [Re] Inquiry for the item from zhu****

    Hello, sorry. I don't understand the exact question. Product capacity is listed on the page. The 10% coupon event has ended. Thank you.

    Answer : [Re] Inquiry for the item from zhu****

    but still in the system ...

    Question : [Re] Inquiry for the item from zhu****

    et Q·members Coupon!(Green)
    Cart Coupon(3)Not use
    S$3.00RouletteQ - $3 Cart Coupon2 Day(s) left
    S$3.00RouletteQ - $3 Cart Coupon3 Day(s) left
    20%[20% Cart Coupon] Green member29 Day(s) left
    Shop Coupon(3)Not use
    Best Price BREEZY
    S$5.00Thank you $5!27 Day(s) left
    S$3.00Thank you $3!27 Day(s) left
    S$8.00Thank you $827 Day(s) left

    Answer : [Re] Inquiry for the item from zhu****

    fyi, i use 20% and $8 for payment and system never accept my payment and payment never go thru but my credit payment go thru. Why?

    Question : [Re] Inquiry for the item from zhu****

    pls advise so i can make payment for the order

    Answer : [Re] Inquiry for the item from zhu****

    Hi. Sorry. Contact us at qoo10 cs center. Thank you.

  • Question : Inquiry for the item from z.x****Dec 03, 2019

  • Question : Inquiry for the item from liz****Dec 01, 2019

    Hi seller is red melasing cream same as red erasing cream? & when will restock red concealer #23? Thanks in advance.

    Answer : [Re] Inquiry for the item from liz****

    Hi. Sorry. red conceale Discontinued. What is red melasing cream ?? Thank you.

    Question : [Re] Inquiry for the item from liz****

    Hi seller the red melasing cream was included with the camu camu serum. Please see the attached photo, item on the right. I would like to know if it's the same as red erasing cream?

    Answer : [Re] Inquiry for the item from liz****

    Hello, this is camu serum and I have sent you a set of limited edition products. Camu serum is correct. Please confirm product name. .Thank you.

  • Question : Inquiry for the item from sap****Dec 01, 2019

  • Question : Inquiry for the item from joa****Nov 28, 2019

+View all Notice, FAQ, Q&A >>
BLACK FRIDAY $12.9!! [Dr.Jart+]  Ceramidin / Cicapair Re-Cover Line / Cream / Serum / Toner
BLACK FRIDAY $12.9!! [Dr.Jart+] Ceramidin / Cicapair Re-Cover Line / Cream / Serum / Toner
Item Q&A
  • Question : Inquiry related delivery from imm****Nov 30, 2019

    Hi can check my order no: 309973734 when is it coming? it is taking very long....

    Answer : [Re] Inquiry related delivery from imm****


    Good morning. Sorry. I will send it again. Thank you.

    Question : [Re] Inquiry related delivery from imm****

    Hi, may I know how long it will take? It has been more then 2 weeks, can speed up if not I would like a refund.

    Answer : [Re] Inquiry related delivery from imm****

    Hello, We're sorry for the delay in delivery The invoice number is SGP151988975. You will receive it soon. Thank you.

  • Question : Inquiry for the item from mic****Nov 17, 2019

    When are you stocking up cerarepair night repair?

    Answer : [Re] Inquiry for the item from mic****

    Good morning. In stock 1ea. I put quantity now. .Thank you.

  • Question : Inquiry for the item from jud****Oct 23, 2019

    Hi seller, I am looking for first generation dr.jart cicapair recover (SPF30/PA++, 50ml) do you still have it?

    Answer : [Re] Inquiry for the item from jud****

    HELLO. SORRY. THIS item IS DISCOUNTINUED. THANK YOU!

  • Question : Inquiry related cancel and refund from lim****Oct 21, 2019

  • Question : Inquiry related cancel and refund from swh****Oct 21, 2019

    Hi I would like to ask for a full refund for my order since it haven't reached me after 10 days of waiting despite paying for qxpress and lack of updates from seller. It's only today that seller says stock just came in yesterday. After waiting for so Long and no updates, I had enough. Please refund me I will buy from other sellers. Thank you

    Answer : [Re] Inquiry related cancel and refund from swh****

    Good morning. We apologize for the delay in delivery; the invoice number is SGP150758359. You can receive it within 2 to 3 days. Thank you.

+View all Notice, FAQ, Q&A >>
[innerB] 1+1 Aqua Bank / KOREA NO1 COLLAGEN ITEMS / U.P $67
[innerB] 1+1 Aqua Bank / KOREA NO1 COLLAGEN ITEMS / U.P $67
Item Q&A
  • Question : Inquiry related delivery from chi****Dec 03, 2019

    Hi I've ordered 2 quantity of Aqua bank + Aqua Bank n 2 quantity of Aqua rich + Aqua rich. So I should be receiving 4 Aqua bank n 4 Aqua rich but only 2 of each were received. Pls explain.

    Answer : [Re] Inquiry related delivery from chi****

    Good morning. Sorry. I will send it again. Thank you.

  • Question : Inquiry for the item from chi****Nov 17, 2019

  • Question : Inquiry for the item from nic****Nov 11, 2019

    Hi seller

    Please advise the expiry date of the product

    Thanks! :)

    Answer : [Re] Inquiry for the item from nic****

    Good morning. Valid until July 2021. . Thank you.

  • Question : Inquiry for the item from Gra****Sep 21, 2019

    Hi seller, I have received my orders but I got missing 1+1 aqua rich. Pls check and resend my item. My order number is 303472161, 303472162, 303472163, 303472164, 303472165, 303472169. Please see the picture.

    Answer : [Re] Inquiry for the item from Gra****

    Photo attached

    Question : [Re] Inquiry for the item from Gra****

    Hello, sorry. Photo not attached I would like photograph of all products received. . . Thank you.

    Answer : [Re] Inquiry for the item from Gra****

    I have resend the picture. Pls check

    Question : [Re] Inquiry for the item from Gra****

    Good morning. I'll ship it with Sean PRO TAILOR BE GLOW CUSHION SPF42 PA ++. Thank you.

    Answer : [Re] Inquiry for the item from Gra****

    Ok. Thanks

    Question : [Re] Inquiry for the item from Gra****

    Hello, we ship together today. . Thank you.

  • Question : Inquiry for the item from jok****Jun 06, 2019

    What's the best way to consume the pills if i ordered aqua-rich and aqua bank?

    Answer : [Re] Inquiry for the item from jok****

    Hi. Take 2 capsules once per day with plenty of water. Thank you.

    Question : [Re] Inquiry for the item from jok****

    I am also taking veg enzymes for weight loss. Can i eat the collage capsules together with the enzyme pills?

    Answer : [Re] Inquiry for the item from jok****

    Hi. Healthy food. You can eat together. However, if it is a specific enzyme, please check again at the place where you purchased the enzyme. Thank you.

+View all Notice, FAQ, Q&A >>
[BREEZY] peripera★sugar glow tint / INK the Airy Velvet / INK Hightlighter / Peris Ink the Velvet
[BREEZY] peripera★sugar glow tint / INK the Airy Velvet / INK Hightlighter / Peris Ink the Velvet
Item Q&A
  • Question : Inquiry for the item from red****Dec 01, 2019

    Hi, will the peripera lip tint come with the original box, if I order few of it?

    Answer : [Re] Inquiry for the item from red****

    Hi. Sorry. Many colors have been discontinued. Please check the color first before ordering. Thank you.

    Question : [Re] Inquiry for the item from red****

    Hi, I will like to order airy tint 5, 11 and 13. Can you let me know if still have stock? Thanks

    Answer : [Re] Inquiry for the item from red****

    Hi. There is only # 5. Thank you.

    Question : [Re] Inquiry for the item from red****

    Ok. Thanks

    Answer : [Re] Inquiry for the item from red****

    Thank you

  • Question : Inquiry for the item from ani****Oct 21, 2019

    Hi, would like to check is the Pretty Orange Pink still available? Thanks.

    Answer : [Re] Inquiry for the item from ani****

    ELLO. SORRY. THIS item IS DISCOUNTINUED. THANK YOU!

  • Question : Inquiry related delivery from Che****Sep 06, 2019

    Hi Seller,

    I have ordered 2 lip tint but i have only received 1 instead of 2.
    Can you please send out the missing lip tint to me asap (Airy Velvet Pretty Orange Pink). See below for order details.

    Order Date : Sep 02, 2019
    Cart no: 129189993
    Order no: 302761156 (Airy Velvet Pretty Orange Pink) - Did not receive
    Order no: 302761157 (Airy Velvet_Elf Light Rose) - Received

    Answer : [Re] Inquiry related delivery from Che****

    Can you reply?

    Question : [Re] Inquiry related delivery from Che****

    Hello Seller!
    I stil did not hear from you. Can you just refund me the money since i only received 1 lip tint whereas i paid for 2 lip tint!

    Answer : [Re] Inquiry related delivery from Che****

    Good evening. We've refunded . Thank you.

  • Question : Inquiry for the item from jus****Sep 02, 2019

  • Question : Inquiry for the item from jus****Sep 02, 2019

    Does the product comes with the original packaging/box?

    Answer : [Re] Inquiry for the item from jus****

    Hi. Please tell us your favorite color. Thank you.

BREEZY★[Laneige] 레이어링 립 바 ★2019 NEW Layering Lip Bar /Stained Glasstick /Two Tone Matte Lip Bar
BREEZY★[Laneige] 레이어링 립 바 ★2019 NEW Layering Lip Bar /Stained Glasstick /Two Tone Matte Lip Bar
Item Q&A
  • Question : Inquiry for the item from Ngp****Dec 02, 2019

    Hi may I know for lip layering bar #3 and #11, what’re the expiry dates? TQ

    Answer : [Re] Inquiry for the item from Ngp****

    Hi. Valid until February 2022. . .Thank you.

  • Question : Inquiry for the item from bhw****Nov 08, 2019

    Hi seller, noticed there is 10% coupon for 11.11. Can it be used for this listing? Thx!

    Answer : [Re] Inquiry for the item from bhw****

    Good morning. Sorry. Please contact qoo10 cs center for coupon redemption. Thank you.

  • Question : Inquiry related delivery from ten****Aug 14, 2019

    Orders no. 301404747 - 53 : Hi seller, I ordered 7 items, but received only 6 . Order no. 301404752 is missing.

    Answer : [Re] Inquiry related delivery from ten****

    Good evening. Sorry. This product is no longer available. Exchange or refund. Thank you.

    Question : [Re] Inquiry related delivery from ten****

    so what is a available? because this item was available on the drop down selection, but is actually not available according to your response to me.

    Answer : [Re] Inquiry related delivery from ten****

    Hi. Sorry. Your page will be fixed soon. You can exchange or refund for another product. Thank you.

    Question : [Re] Inquiry related delivery from ten****

    I asked - what other colors can I choose in replacement- I cannot choose without knowing what is available to choose from.

    Answer : [Re] Inquiry related delivery from ten****

    Hi. matt bar has # 1,7,10, thank you.

    Question : [Re] Inquiry related delivery from ten****

    what is the expiry date?

    Answer : [Re] Inquiry related delivery from ten****

    Hi. Valid until December 3, 2020. Thank you.

    Question : [Re] Inquiry related delivery from ten****

    pls give me no. 7 - Apricot Candy

    Answer : [Re] Inquiry related delivery from ten****

    Good morning. I will send it out to the requested product. Thank you.

BREEZY ★ [STYLENANDA] 3CE FULL COVER CONCEALER / 5ml / 2colors
BREEZY ★ [STYLENANDA] 3CE FULL COVER CONCEALER / 5ml / 2colors
Item Q&A
  • Question : Inquiry related delivery from Kik****Dec 02, 2019

    Hi , if I order now when can get it?
    Item 001

    Answer : [Re] Inquiry related delivery from Kik****

    Hi. After shipment, you can receive it within 3-5 days. There's only # 1,2. .Thank you.

  • Question : Inquiry for the item from fai****May 08, 2019

    Hello, may i know what is the manufacturing date of the product?

    Answer : [Re] Inquiry for the item from fai****

    Hi. Please let us know your desired color. . Thank you.

  • Question : ShippingSep 19, 2018

BREEZY ★ [LEMONA] kim soohyuns lemona / Vitamin / 1pack(1.5g) * 70packs) / Diet /
BREEZY ★ [LEMONA] kim soohyuns lemona / Vitamin / 1pack(1.5g) * 70packs) / Diet /
Item Q&A
  • Question : Inquiry for the item from may****Nov 23, 2019

  • Question : Inquiry for the item from jan****Nov 25, 2019

  • Question : Inquiry for the item from Xin****Dec 20, 2018

    Hi there! May I know the expiry date for this product? Thanks!

    Answer : [Re] Inquiry for the item from Xin****

    Hi. Valid until February 5, 2020. Thank you.

  • Question : ConsumptionJun 22, 2016

    Hi. Take the powder direct or mix with a glass of water? Thanks.

    Answer : [Re] Consumption

    Good morning. Seokji without water, eating the powder directly eaten by dissolving the powder. Thank you.

  • Question : Kim Soo Hyun Lemona liquid sachetJun 05, 2016

    Hi seller, do you have the stock for liquid sachet with Kim Soo Hyun packaging? Thanks.

    Answer : [Re] Kim Soo Hyun Lemona liquid sachet

    Good morning. Sorry. We will not sell. Thank you.

+View all Notice, FAQ, Q&A >>
[BREEZY] ★ [Mamonde] Micro Lip and Eye Remover 100ml
[BREEZY] ★ [Mamonde] Micro Lip and Eye Remover 100ml
Item Q&A
  • Question : Inquiry for the item from ali****Nov 30, 2019

    Hi seller, may I know when is the expiry date for this? Thank you.

    Answer : [Re] Inquiry for the item from ali****

    HELLO. SORRY. THIS item IS DISCOUNTINUED. THANK YOU!

    Question : [Re] Inquiry for the item from ali****

    What do you mean? I ordered 5 bottles of this and it’s says my shipping is on delivery? Does that mean I won’t receive the items I ordered?

    Answer : [Re] Inquiry for the item from ali****

    What do you mean? I ordered 5 bottles of this and it’s says my shipping is on delivery? Does that mean I won’t receive the items I ordered?

    Question : [Re] Inquiry for the item from ali****

    HELLO. SORRY. THIS item IS DISCOUNTINUED. SO YOUR ORDER IS CANCELED. THANK YOU!

  • Question : Inquiry related delivery from soo****Sep 29, 2019

  • Question : Inquiry for the item from ali****Apr 03, 2019

    Hi seller, may I know when the expiry date and why the bottle packaging in the thumbnail image looks different from what I see in stores? Thanks!

    Answer : [Re] Inquiry for the item from ali****

    Hi. December 2020. The image is an old image. I will modify it today. Thank you.

BLACK FRIDAY $9.9!! 10+10+10 [Dermal] 30EA SET Collagen Essential Mask 38 kinds MIX N MATCH / 30EA 1SET
BLACK FRIDAY $9.9!! 10+10+10 [Dermal] 30EA SET Collagen Essential Mask 38 kinds MIX N MATCH / 30EA 1SET
Item Q&A
  • Question : Inquiry for the item from sno****Nov 29, 2019

  • Question : Inquiry related delivery from wen****Nov 15, 2019

    Hi May i know if i order your masks, would your deliver to the address unit or send through Singpost and letter boxz?

    Answer : [Re] Inquiry related delivery from wen****

    Good morning. Sorry. You cannot ship the product separately. If you would like to receive it separately, you must order your cart separately. Thank you.

  • Question : Inquiry for the item from ang****Nov 15, 2019

    Hi seller,
    Received but short of 3 pieces of Hyaluronate mask

    Answer : [Re] Inquiry for the item from ang****

    Good morning. Sorry. I ran out of 3 pieces and filled them with other products. Sorry for not letting you know in advance. A total of 12 chapters have been sent, thank you.

  • Question : Inquiry for the item from lcn****Nov 15, 2019

  • Question : Inquiry for the item from lcn****Nov 14, 2019

    Expiry date?

    Answer : [Re] Inquiry for the item from lcn****

    Good morning. Since March 2022. .Thank you.

+View all Notice, FAQ, Q&A >>
BLACK FRIDAY $4.8!! BREEZY★ [RYO] Hit Item Collection / Korean No.1 Hair Care Brand / Shampoo / Treatment
BLACK FRIDAY $4.8!! BREEZY★ [RYO] Hit Item Collection / Korean No.1 Hair Care Brand / Shampoo / Treatment
Item Q&A
  • Question : Inquiry for the item from tif****Dec 02, 2019

    Hi,

    I am having frizzy permed hair. I do face hair loss issue and sensitive scalp. What shampoo and. treatment will you recommend?

    Also,I am looking to purchase Hamit oil treatment but I do not seem to find it. Please help to advice how do I place order.

    Answer : [Re] Inquiry for the item from tif****

    Hi. I recommend jayang for sensitive.Thank you.

  • Question : Inquiry for the item from gAp****Dec 01, 2019

    Hello seller, will Hambit Camellia edition shampoo and conditional be available?

    Answer : [Re] Inquiry for the item from gAp****

    HELLO. SORRY. THIS item IS DISCOUNTINUED. THANK YOU!

  • Question : Inquiry for the item from jo_****Nov 28, 2019

  • Question : Inquiry for the item from 262****Nov 06, 2019

    Hi Seller, I brought the Jinsaengbo Super Revital Total Care Conditioner but received the total anti-aging conditioner instead. Kindly refer to attachment. thanks alot

    Answer : [Re] Inquiry for the item from 262****

    Good morning. Sorry. I would like the photograph of the product which I received. Thank you.

    Question : [Re] Inquiry for the item from 262****

    Hi, have attached the picture

    Answer : [Re] Inquiry for the item from 262****

    HELLO. SORRY. THIS item IS DISCOUNTINUED. SO YOUR ORDER IS CANCELED. THANK YOU!

    Question : [Re] Inquiry for the item from 262****

    Hi, my order wasn't canceled (order no. 309174466) . I place order according to your listing Super Revital Total Care Conditioner but received the total anti-aging conditioner instead.

    Answer : [Re] Inquiry for the item from 262****

    Good morning. Sorry. I'm wrong. The container was changed last year because the product you ordered was sent. The product you ordered is the same as the one we sent you. Thank you.

    Question : [Re] Inquiry for the item from 262****

    sorry do you mean super revital total care is actually total anti-aging? they are the same product?

    Answer : [Re] Inquiry for the item from 262****

    Good morning. The ordered product and the sent product are the same product. Thank you.

    Question : [Re] Inquiry for the item from 262****

    no super revital total care conditioner?

    Answer : [Re] Inquiry for the item from 262****

    Good morning. I would like a product image and product code. Thank you.

    Question : [Re] Inquiry for the item from 262****

    kindly refer to the image attached previously. I ordered the super revital total care conditioner image as per your listing, but received anti-aging instead. And you said "the container was changed last year because the product you ordered was sent" which I've no idea what do you mean

    Answer : [Re] Inquiry for the item from 262****

    Good morning. The product you ordered is the same as the one we sent you. Thank you.

  • Question : Inquiry for the item from pha****Nov 11, 2019

    Hi Seller,

    May I know will you be bringing back this shampoo (New 10. Spa therapy Prevent Hair Loss?

    Answer : [Re] Inquiry for the item from pha****

    HELLO. SORRY. THIS item IS DISCOUNTINUED. THANK YOU!

+View all Notice, FAQ, Q&A >>
[BREEZY] ★ [MISSHA] Time Revolution  Clear Toner / The Treatment Essence / The First Treatment Mist
[BREEZY] ★ [MISSHA] Time Revolution Clear Toner / The Treatment Essence / The First Treatment Mist
Item Q&A
  • Question : Inquiry for the item from dee****Dec 02, 2019

    Hi! Do you so have stock for the toner? I noticed that the toner is out of stock in many places. Has it been discontinued? Will there be a new product to replace the discontinued toner? Thanks.

    Answer : [Re] Inquiry for the item from dee****

    HELLO. SORRY. THIS item IS DISCOUNTINUED. THANK YOU!

  • Question : Inquiry for the item from jow****Nov 21, 2019

    I bought renewal 4th best seller set.. may I know if I can use the night repair ampoule n night cream for the Day too?

    Thanks

    Answer : [Re] Inquiry for the item from jow****

    Hi. It's possible to use. Thank you.

  • Question : Inquiry for the item from joa****Nov 05, 2019

  • Question : Inquiry for the item from 240****Nov 03, 2019

  • Question : Inquiry for the item from 246****Nov 03, 2019

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[BREEZY] MAMONDE ★ Cotton Veil Powder Pact 12g
[BREEZY] MAMONDE ★ Cotton Veil Powder Pact 12g
Item Q&A
  • Question : Inquiry for the item from ali****Nov 30, 2019

    Hi seller, please advise on expiry date for this powder pact. Thank you.

    Answer : [Re] Inquiry for the item from ali****

    Hi. Valid until February 2022. Thank you.

BREEZY ★ [Innisfree] Green Tea Mint Fresh Line / Shampoo 300ml / Conditioner 200ml
BREEZY ★ [Innisfree] Green Tea Mint Fresh Line / Shampoo 300ml / Conditioner 200ml
Item Q&A
  • Question : Inquiry for the item from sha****Nov 30, 2019

    Hi, when will u be restocking mint shampoo? Thanks

    Answer : [Re] Inquiry for the item from sha****

    HELLO. SORRY. THIS item IS DISCOUNTINUED. THANK YOU!

  • Question : Inquiry for the item from sha****Oct 06, 2019

    Innisfree green tea shampoo left 1 qty, restock soon?

    Answer : [Re] Inquiry for the item from sha****

    HELLO. SORRY. THIS item IS DISCOUNTINUED. THANK YOU!

  • Question : Inquiry for the item from sui****Nov 25, 2018

    Hi, what is the expiry date for the shampoo? Thanks!

    Answer : [Re] Inquiry for the item from sui****

    Hi. Valid until October 1, 2021. Thank you.

  • Question : Inquiry related delivery from hh2****Nov 01, 2018

    Hi, will you be able to deliver to POPstation?

    Answer : [Re] Inquiry related delivery from hh2****

    Hi. Sorry. qx press Shipping. Thank you.

  • Question : Inquiry for the item from Tay****May 14, 2018

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[BREEZY] ★ [Mamonde] 아쿠아 글로우볼 베이스 Aqua Glow Ball Base 50ML
[BREEZY] ★ [Mamonde] 아쿠아 글로우볼 베이스 Aqua Glow Ball Base 50ML
Item Q&A
💛💜BLACK FRIDAY $7.88!! Breezy★ [mise en scene] Mise en scene x Blackpink Hello Bubble Hair Color / Hair Dye
💛💜BLACK FRIDAY $7.88!! Breezy★ [mise en scene] Mise en scene x Blackpink Hello Bubble Hair Color / Hair Dye
Item Q&A
  • Question : Inquiry for the item from cat****Nov 28, 2019

    Hi, can tis cover grey hair?

    Answer : [Re] Inquiry for the item from cat****

    Hi. Sorry. This product is only for fashion. Thank you.

  • Question : Inquiry for the item from glo****Nov 12, 2019

  • Question : Inquiry for the item from chn****Nov 07, 2019

    Hi, do u need to bleach the hair for the color we want to come out? Thank you.

    Answer : [Re] Inquiry for the item from chn****

    Good morning. Sorry. In this case, it is difficult to recommend because it depends on the color of the hair. After bleaching, dye the color you want. But it looks like my hair will be damaged. Thank you.

  • Question : Inquiry for the item from lar****Oct 31, 2019

  • Question : Inquiry for the item from Flo****Aug 13, 2019

    will you be supplying new color ?

    Answer : [Re] Inquiry for the item from Flo****

    Hi. Please tell us your favorite color. Or ask for an image. Thank you.

    Question : [Re] Inquiry for the item from Flo****

    twinkle blue, mermaid green

    Answer : [Re] Inquiry for the item from Flo****

    Hi. Sorry. Please upload a product image. Thank you.

    Question : [Re] Inquiry for the item from Flo****

    HI

    Answer : [Re] Inquiry for the item from Flo****

    this is what i have

    Question : [Re] Inquiry for the item from Flo****

    Hi. Sorry. This product is difficult to sell. Thank you.

    Answer : [Re] Inquiry for the item from Flo****

    I wanna add order

    Question : [Re] Inquiry for the item from Flo****

    Can don't send my order out yet?

    Answer : [Re] Inquiry for the item from Flo****

    Hello, your invoice number is SGP150478519. Thank you.

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BREEZY ★ [Sulwhasoo] Concentrated Red Ginseng Renewing Facial Oil 20ml
BREEZY ★ [Sulwhasoo] Concentrated Red Ginseng Renewing Facial Oil 20ml
Item Q&A
  • Question : Inquiry for the item from mcn****Nov 28, 2019

    Hi
    What’s the expiry date?

    Answer : [Re] Inquiry for the item from mcn****

    Hello, it is November 2021. .Thank you.

BREEZY ★[peripera]dal ★ 2018 Color Palette / SHADOW /  F/W COLLECTION / PINK MOMONT
BREEZY ★[peripera]dal ★ 2018 Color Palette / SHADOW / F/W COLLECTION / PINK MOMONT
Item Q&A
BREEZY ★ [IOPE] PERFECT COVER BASE/ FOUNDATION/ TWIN PACT/ POWDER/ CUSHION/ SHADING STICK
BREEZY ★ [IOPE] PERFECT COVER BASE/ FOUNDATION/ TWIN PACT/ POWDER/ CUSHION/ SHADING STICK
Item Q&A
  • Question : Inquiry for the item from jve****Nov 26, 2019

    Hi ,

    I would like check with you the perfect cover cushion 15g *2 means come with refill pack , am I right?

    Answer : [Re] Inquiry for the item from jve****

    Hello, cushion + refill will be sent together. . Thank you.

  • Question : Inquiry for the item from sam****Sep 19, 2019

    Prefect cover power twin pack means with full size and refill?

    Answer : [Re] Inquiry for the item from sam****

    Good morning. The capacity of this product is 12g. Refill not included. Thank you.

BREEZY ★ [Clio] Kill Brow Tattoo Eye Makeup Line / Tinted Tattoo Kill Brow / Lasting Gel Pencil / Ta
BREEZY ★ [Clio] Kill Brow Tattoo Eye Makeup Line / Tinted Tattoo Kill Brow / Lasting Gel Pencil / Ta
Item Q&A
  • Question : Inquiry for the item from Cal****Nov 26, 2019

    Hi Seller,

    Do you have stock for Clio Tatoo Brow Cara Natural brown?

    Answer : [Re] Inquiry for the item from Cal****

    Hello, sorry. cara has been discontinued. Your page will be fixed soon. The same product is difficult to ship. It can be exchanged for products of the same price. . . Thank you.

  • Question : waterproof eyelinerMay 25, 2018

    dear seller,

    may i know when is your waterproof eyeliner stocks coming?

    Answer : [Re] waterproof eyeliner

    Good morning. Sorry. This product has been discontinued. Thank you.

  • Question : Order no 250811947Apr 02, 2018

    Since you have informed that this item is not available, pls deliver Lasting Gel Pencil Natural Brown to replace. Same item like 250811946.

    Answer : [Re] Order no 250811947

    Good morning. I will send it out to the requested product. Thank you.

  • Question : Inquiry related delivery from pau****Mar 20, 2018

  • Question : Inquiry for the item from pau****Mar 18, 2018

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Limited ★ [Sulwhasoo] Snowwise Brightening Cushion / New Perfecting Cushion
Limited ★ [Sulwhasoo] Snowwise Brightening Cushion / New Perfecting Cushion
Item Q&A
  • Question : Inquiry for the item from all****Nov 26, 2019

    Hi, is snowise brightening the new version of brightening cushion?

    Answer : [Re] Inquiry for the item from all****

    Hi. snowise brightening the new version. . Thank you.

  • Question : Inquiry related return and exchange from 210****Aug 31, 2019

    I ordered New perfecting cushion Ex but you sent me the perfecting cushion brightening. I request for exchange to the new perfecting cushion ex .

    Answer : [Re] Inquiry related return and exchange from 210****

    Hi. Sorry. I would like the photograph of the product which I received. Thank you.

  • Question : Inquiry for the item from xst****Jul 06, 2019

  • Question : Inquiry for the item from jan****Jun 17, 2019

    Please advise the expiry date for the perfecting cushion No 23.

    Thank you.

    Answer : [Re] Inquiry for the item from jan****

    Hello, It's valid until July 15, 2021. Thank you.

  • Question : Inquiry for the item from ind****Jun 01, 2019

    Hi seller, able to update me on shipping for order 296487930? Have received all other orders made that day. Appreciate your reply. Thank you.

    Answer : [Re] Inquiry for the item from ind****

    Good evening. Sorry. Seems to have been lost during shipping.This product #13,27 is no longer available. Exchange or refund. Thank you.

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[Sulwhasoo] First Care Activating Serum EX / Forest Morning / Gentle Blossom / Capturin
[Sulwhasoo] First Care Activating Serum EX / Forest Morning / Gentle Blossom / Capturin
Item Q&A
  • Question : Inquiry for the item from mcn****Nov 25, 2019

    Hi, what’s the expiry date?

    Answer : [Re] Inquiry for the item from mcn****

    Hello, it is valid until December, February, 2022. . . Thank you.

BREEZY ★ [Laneige] 2018 NEW ★ Fresh Calming Quick Morning Mask (Sparkle My Way Limited)
BREEZY ★ [Laneige] 2018 NEW ★ Fresh Calming Quick Morning Mask (Sparkle My Way Limited)
Item Q&A
  • Question : Inquiry for the item from dpa****Nov 25, 2019

    Hi it's been 4 days.

    Can I check on the order status? As I'm going oversea soon. House nobody during delivery

    310137509


    Pls reply

    Answer : [Re] Inquiry for the item from dpa****

    Good evening. Sorry. Seems to have been lost during shipping. I sent it again. Thank you.

[BREEZY] ★ [MISSHA] Love Secret Hand Cream 10type
[BREEZY] ★ [MISSHA] Love Secret Hand Cream 10type
Item Q&A
  • Question : Inquiry for the item from mou****Nov 24, 2019

  • Question : Inquiry for the item from jtm****Jul 26, 2019

    Dear Seller, kindly advise if this item is still available or discontinued? Thank you

    Answer : [Re] Inquiry for the item from jtm****

    Hi. Sorry. Fresh apple, grape is only discontinued. . Thank you.