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Q & A Lists
Item Question & Answer
The Ordinary Skincare 30ml and MORE
The Ordinary Skincare 30ml and MORE
Item Q&A
  • Question : Inquiry for the item from che****Jan 18, 2020

    I have age spots on my cheeks (picture) ... Which of your product to use to fade away those age spots?

    **Please Advice**

    Thank you.

    Answer : [Re] Inquiry for the item from che****

    Hi, you can try those products with brightening effects.
    - Vitamin C 23% suspension
    - Alpha arbutin
    - Ascorbic acid + alpha arbutin
    For better effect, add on niacinamide which prevents skin from producing darkening pigments.
    * niacinamide cannot be used with vitamin c products
    * must use sunscreen when using these products

  • Question : Inquiry for the item from moo****Jan 01, 2020

    What do you reccomend for remove blemishes from pimples and also pigmentation

    Answer : [Re] Inquiry for the item from moo****

    Pigmentation:
    - Alpha Arbutin/Ascorbic Acid + Alpha Arbutin. (Both products have brightening effects to correct pigmentation)
    - NIacinamide (Prevents skin from producing darkeing pigments)
    Note: These products increase suspectibility to sunburn. Add on a sunscreen to when outdoors to prevent sunburn and prevent pigmentation from worsening
    Pimples:
    - Stridex pimple pads

  • Question : Inquiry for the item from tha****Dec 20, 2019

    Hi! Can i self collect at your convenience place?

    Answer : [Re] Inquiry for the item from tha****

    Hi, I am free to meet today sat anytime at 533 jurong west st 52 (640533). Please contact me at 87136569 to make arrangements

  • Question : Inquiry for the item from xin****Nov 22, 2019

  • Question : Inquiry for the item from swo****Oct 19, 2019

    Hi , when will u restock Azelaic acid? Thanks!

    Answer : [Re] Inquiry for the item from swo****

    Hi, not sure when it would be avail as it is out of stock wih supplier.

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100% Organic Cold-Pressed Moroccan Argan Oil The Ordinary
100% Organic Cold-Pressed Moroccan Argan Oil The Ordinary
Item Q&A
  • Question : Inquiry for the item from sai****Jan 14, 2020

    How many ml is this product?

    Answer : [Re] Inquiry for the item from sai****

    Hi! 30ml

  • Question : Inquiry for the item from jac****Nov 08, 2019

    Hi, can I pick the item from your shop ?
    Pls advise address and timings.

    Thank u.

    Answer : [Re] Inquiry for the item from jac****

    Hi, self pick up is only avail if order is 2 items and above. Pick up location: Blk 533 Jurong West St 52 (640533). If interested, please whatsapp 87686303 to arrange timing.

    Question : [Re] Inquiry for the item from jac****

    ooh ... its quite far for me ... thank you for the updates... i will order one first ... as i don not know wat is the expiration date.

    Answer : [Re] Inquiry for the item from jac****

    Hi, there is no expiry date, but the recommended one on the box is 12 mths after opening

  • Question : Inquiry for the item from 238****Mar 18, 2019

    Hi Seller,
    what is the expiry of this argan oil

    Answer : [Re] Inquiry for the item from 238****

    No expiry date, but the recommended one on the box is 12 mths after opening

    Question : [Re] Inquiry for the item from 238****

    is it 12 months or 6 mths?

    Answer : [Re] Inquiry for the item from 238****

    6mths

Sierra Bees Organic Lip Balms
Sierra Bees Organic Lip Balms
Item Q&A
Natural Moisturizing Factors + HA 30ml The Ordinary
Natural Moisturizing Factors + HA 30ml The Ordinary
Item Q&A
  • Question : Inquiry for the item from tan****Dec 31, 2019

    When does this expire or when is it manufactured

    Answer : [Re] Inquiry for the item from tan****

    No expiry and manufacturing date, but the recommended one on the box is 12 mths after opening

The Ordinary Skincare Niacinamide 10% and MORE!
The Ordinary Skincare Niacinamide 10% and MORE!
Item Q&A
  • Question : Inquiry for the item from agn****Nov 23, 2019

  • Question : Inquiry for the item from gdm****Oct 31, 2019

    Please (1) recommend suitable products and (2) the steps to use them for:

    a) Matured skin
    - Sensitive, oily but dehydrated
    - Pigmentation
    - Uneven skin tone

    b) Teenager skin
    - Acne
    - Oily

    Thank you.

    Answer : [Re] Inquiry for the item from gdm****

    A) Uneven skin tone:
    - Lactic acid 5% (milder exfoilator suitable for first timer acid users)
    + Use 1x/3 days PM (after cleansing)
    Pigmentation:
    - Alpha Arbutin (brightening effects to correct pigmentation)
    + 1x/day (AM/PM)
    - NIacinamide (Prevents skin from producing darkening pigments)
    + 1x/day (AM/PM)
    Note: These products increase suspectibility to sunburn. Add on a sunscreen to when outdoors to prevent sunburn and prevent pigmentation from worsening
    Hydration:
    To replenish water to skin:
    - Hyaluronic Acid/Marine hyaluronics (apply before heavier creams)
    - Rosehip oil (add on 1-2 drops for more hydration)
    Anti ageing:
    - Buffet
    + 1-2x/day (before heavier creams, AM/PM)
    B) Acne
    - Stridex
    + 1x/day (after cleansing)
    - Cosrx centella cream (spot treatment on acne)
    Oily:
    - Any mud mask
    + 1-2x/wk

    Steps (General guide)
    Cleanse,Treatment,hydration

  • Question : Inquiry for the item from Vbu****Oct 27, 2019

  • Question : Inquiry for the item from sus****Oct 24, 2019

  • Question : Inquiry for the item from mei****Oct 16, 2019

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Mandelic Acid 10% + HA The Ordinary
Mandelic Acid 10% + HA The Ordinary
Item Q&A
Tea Tree Antiseptic Ointment (60ml) Tea Tree Therapy
Tea Tree Antiseptic Ointment (60ml) Tea Tree Therapy
Item Q&A
  • Question : Inquiry for the item from Val****Aug 13, 2019

    I’ve been facing all this pimples growing around my legs and thighs, can you recommend something for me?

    Answer : [Re] Inquiry for the item from Val****

    Hi, for pimples on body, it will be better to go for cleansing pads type product. You can try the Tea Tree Oil Cleansing pads (Desert Essence)
    If you want to get a product from The Ordinary brand, you can try the salicylic acid, wich is stronger, and generally recommended for more severe pimples.

    Question : [Re] Inquiry for the item from Val****

    I think it’s quite severe because it’s been there for years and it’s getting more

    Answer : [Re] Inquiry for the item from Val****

    Do you sell it?

    Question : [Re] Inquiry for the item from Val****

    Yes I do sell both of the products. Just scroll through my shop. Maybe you try the cleansing pads first, if not storng enough you can try the salicylic acid.

The Inkey List Products
The Inkey List Products
Item Q&A
The INKEY List Hyaluronic Acid Serum
The INKEY List Hyaluronic Acid Serum
Item Q&A
  • Question : Inquiry for the item from cac****May 22, 2019

    Hi seller .. do you sell Hepta- peptide ?

    Answer : [Re] Inquiry for the item from cac****

    Hi, yes I do! Will be updating the listing tonight to include the new products

Tapered/Complexion/Blurring/Mineral powder/Ultimate blending/Blush/ELF Brush
Tapered/Complexion/Blurring/Mineral powder/Ultimate blending/Blush/ELF Brush
Item Q&A
  • Question : Inquiry for the item from ann****May 19, 2019

    Hi seller,
    Which set shall I purchase for cheek brushes?
    Thanks

    Answer : [Re] Inquiry for the item from ann****

    Hi, for cheek brushes, can try the
    - Blush brush (smaller tapered shape)
    - Flawlless face brush (larger denser powder brush)
    Hope this is helpful!

  • Question : Severe shedding of hair from the brushJul 15, 2018

    Why is it that the brush keeps shedding hair when I use it? I have used it only twice so far, but the hair from the brush keeps shedding and sticks to my face and all.

    Answer : [Re] Severe shedding of hair from the brush

    Hi! Not sure why, maybe a defective brush. Whatsapp me ur address and what brush u bought. 87136569

Long Chiffron Drapey Wide Leg Pants Skirt
Long Chiffron Drapey Wide Leg Pants Skirt
Item Q&A
  • Question : Inquiry related delivery from MEM****May 18, 2019

    Hi Seller,

    I like this skirt very much, I just want to confirm that when I choose normal postage, you will post via normal singpost mail? My family dislike courier service knocking on door that's why I have to ensure it's normal singpost mail.

    Hope to her from you soon so that I can place order asap. Thank you.

    Answer : [Re] Inquiry related delivery from MEM****

    Yes, will be by normal mail

Makeup Brush Dryer Rack
Makeup Brush Dryer Rack
Item Q&A
Neocell Super Collagen + C Type 1  3 6000 mg
Neocell Super Collagen + C Type 1 3 6000 mg
Item Q&A
  • Question : Inquiry related delivery from 261****Mar 28, 2019

Clear Adhesive Tape Stationary Postal Supplies
Clear Adhesive Tape Stationary Postal Supplies
Item Q&A
  • Question : Inquiry for the item from pre****Mar 21, 2019

Glycolic Acid 7% Toning Solution The Ordinary
Glycolic Acid 7% Toning Solution The Ordinary
Item Q&A
  • Question : Inquiry for the item from sho****Feb 27, 2019

    Hi, I just received the Glycolic Toner i had ordered but the one I just received is very yellow as compared to the one I have been using. (Pls see the attached photo).

    May I know when was this produced? Was it stored in a hot room or something?

    Thanks for your advice,

    Answer : [Re] Inquiry for the item from sho****

    I am not sure when it was manufactured. But the stock is only kept for 2 mths at my house. It was kept at normal room temperature. Most pictures on google shows a yellow tint. The rest of my stock also has the same colour. But I do see some paler coloured ones on google. As far as I know, glycolic acid doesnt oxdise. As long as its sealed when u received it, there is no problem.

  • Question : Same shipping group?Jun 29, 2018

Transparent Travel Toiletries Bag
Transparent Travel Toiletries Bag
Item Q&A
Dr. Woods Castile Soap 32 fl oz (946 ml)
Dr. Woods Castile Soap 32 fl oz (946 ml)
Item Q&A
Cosrx Products Instock
Cosrx Products Instock
Item Q&A
  • Question : Inquiry for the item from 238****Dec 27, 2018

Short Wallet PU leather
Short Wallet PU leather
Item Q&A
  • Question : Short Wallet PU leatherSep 24, 2018

    hi just to check before placing order is there coin compartment in this wallet? tks

    Answer : [Re] Short Wallet PU leather

    No, dont have