Q&A board

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Q & A Lists
Item Question & Answer
(medifferent) In Shower Tone Up Cream 300ml - COCOMO
(medifferent) In Shower Tone Up Cream 300ml - COCOMO
Item Q&A
  • Question : Inquiry for the item from gohclpApr 10, 2021

    Hi, I notice there are 2 prices for the 2 bottles option - 69.80 and 79.80. Can help clarify what’s the difference? Thanks

    Answer : [Re] Inquiry for the item from gohclp

    Dear Customer,

    one of it is promotional price

    Regards,
    COCOMO

  • Question : Inquiry related delivery from Sharon_goonApr 07, 2021

    Hi I placed my order for 5 bottles on 24 March. But I have not received my order yet. Please advise. Thanks

    Answer : [Re] Inquiry related delivery from Sharon_goon

    Finally received items this morning. Thanks

    Question : [Re] Inquiry related delivery from Sharon_goon

    Dear Customer,

    thank you for waiting

    Regards,
    COCOMO

  • Question : Inquiry for the item from ashmaymeiApr 04, 2021

  • Question : Inquiry for the item from Mun humOct 26, 2020

    Does it suitable for tan skin? I swim once a week

    Answer : [Re] Inquiry for the item from Mun hum

    Dear Customer,

    Thank you for your inquiry. Please contact us via whatsapp at 8425 5525 for product support.

    Thank you for shopping with COCOMO! Please follow our instagram account at @COCOMO.65 for exclusive promotions !
    Regards,
    COCOMO
    (PLEASE NOTE THAT WE TAKE 24h-48h TO ANSWER QPOST INQUIRIES)

★BEST SELLER IN KOREA ★ DERMA EZ ZET MULTI EFFECTOR AMPOULE★ DERMATHOD ★ COCOMO EXCLUSIVE★
★BEST SELLER IN KOREA ★ DERMA EZ ZET MULTI EFFECTOR AMPOULE★ DERMATHOD ★ COCOMO EXCLUSIVE★
Item Q&A
  • Question : Inquiry for the item from yvonne_limApr 10, 2021

    Hi, if face has done laser to remove spider veins about 6mths ago, can i still use it. Thanks

    Answer : [Re] Inquiry for the item from yvonne_lim

    Dear Customer,

    Thank you for your inquiry. Please contact us via whatsapp at 8425 5525 for product support.

    Thank you for shopping with COCOMO! Please follow our instagram account at @COCOMO.65 for exclusive promotions !
    Regards,
    COCOMO
    (PLEASE NOTE THAT WE TAKE 24h-48h TO ANSWER QPOST INQUIRIES)

  • Question : Inquiry for the item from suisho_jiaApr 09, 2021

    Can i still use vit c products, if I were to use this?

    Answer : [Re] Inquiry for the item from suisho_jia

    Dear Customer,

    Thank you for your inquiry. Please contact us via whatsapp at 8425 5525 for product support.

    Thank you for shopping with COCOMO! Please follow our instagram account at @COCOMO.65 for exclusive promotions !
    Regards,
    COCOMO
    (PLEASE NOTE THAT WE TAKE 24h-48h TO ANSWER QPOST INQUIRIES)

  • Question : Inquiry for the item from ea_ewMar 31, 2021

    Hi... can this be used under the eyes to help others wrinkles and neck area to lift the skin?

    Answer : [Re] Inquiry for the item from ea_ew

    Dear Customer,

    yes it can be used under the eye
    Regards,
    COCOMO

  • Question : Inquiry related delivery from iravilagaMar 15, 2021

  • Question : Inquiry related delivery from stephie21Mar 11, 2021

+View all Notice, FAQ, Q&A >>
(BEAUTY AIRPORT) AVOCAMO+ SILK HAIR ESSENCE 120ml - COCOMO
(BEAUTY AIRPORT) AVOCAMO+ SILK HAIR ESSENCE 120ml - COCOMO
Item Q&A
  • Question : Inquiry related delivery from sharonwzzzApr 09, 2021

    Hi, I noticed there's a disclaimer that the essence will be sent after 15th April.
    if i purchase the essence + hair mask bundle, will the hair mask be sent out 1st?

    Thank you

    Answer : [Re] Inquiry related delivery from sharonwzzz

    Dear Customer,

    the bundle will also be sent out only after 15th april

    Regards,
    COCOMO

  • Question : Inquiry for the item from MiloDinoApr 05, 2021

  • Question : Inquiry for the item from JMar 25, 2021

    Hi, does the hair mask and hair essence contains parabens or SLS? Is it safe to use during pregnancy?

    Thank you.

    Answer : [Re] Inquiry for the item from J

    Dear Customer,

    Thank you for your inquiry. Please contact us via whatsapp at 8425 5525 for product support.

    Thank you for shopping with COCOMO! Please follow our instagram account at @COCOMO.65 for exclusive promotions !
    Regards,
    COCOMO
    (PLEASE NOTE THAT WE TAKE 24h-48h TO ANSWER QPOST INQUIRIES)

[THE BLACK] HAIR BOOSTING SHAMPOO / HAIR TONIC ★ SELLING VIRAL IN KOREA ★ COCOMO
[THE BLACK] HAIR BOOSTING SHAMPOO / HAIR TONIC ★ SELLING VIRAL IN KOREA ★ COCOMO
Item Q&A
  • Question : Inquiry for the item from AnnabelleApr 09, 2021

  • Question : Inquiry for the item from leannayantiMar 16, 2021

    Hi. For results shown are they using the shampoo or hair tonic? Quite confusing 😅

    Answer : [Re] Inquiry for the item from leannayanti

    Dear Customer,

    you can use both together for best effect

    Regards,
    COCOMO

  • Question : Inquiry for the item from Ivy252Mar 14, 2021

    Hi seller, I have oily and itchy scrap does this products suitable for my scrap? Is there any instructions how to use the toner? Meanwhile, I’m trying to purchase the bundle deal $160 2 shampoo and 1 toner but I can’t find in the Dropbox. After I select individually it came out to be $172 please advice thanks.

    Answer : [Re] Inquiry for the item from Ivy252

    Dear Customer,

    (1 BOTTLE) 250ml+750ml SHAMPOO +120ml TONIC is $160.90

    Regards,
    COCOMO

  • Question : Inquiry for the item from JenniferMar 12, 2021

  • Question : Inquiry for the item from joyMar 11, 2021

    Hi, is the shampoo and tonic safe to use while breastfeeding?

    Answer : [Re] Inquiry for the item from joy

    Dear Customer,

    yes it can be used

    Thank you for shopping with COCOMO! Please follow our Instagram account at @COCOMO.65 for exclusive promotions!
    Regards,
    COCOMO
    (Please note that all inquiries will be answered within 24-48 WORKING HOURS)

+View all Notice, FAQ, Q&A >>
❤ 24h-48h DELIVERY ❤SOLD 7000++PCS❤UP: $259.80 NOW: $89.90 ❤ 2022 EXPIRY ❤ MAYTOLO PEPTIBLE SOLUTOX
❤ 24h-48h DELIVERY ❤SOLD 7000++PCS❤UP: $259.80 NOW: $89.90 ❤ 2022 EXPIRY ❤ MAYTOLO PEPTIBLE SOLUTOX
Item Q&A
  • Question : Inquiry for the item from BoboApr 09, 2021

    Hi can this be used together with veri hope vitamin c ampoules?

    Answer : [Re] Inquiry for the item from Bobo

    Dear Customer,

    Thank you for your inquiry. Please contact us via whatsapp at 8425 5525 for product support.

    Thank you for shopping with COCOMO! Please follow our instagram account at @COCOMO.65 for exclusive promotions !
    Regards,
    COCOMO
    (PLEASE NOTE THAT WE TAKE 24h-48h TO ANSWER QPOST INQUIRIES)

  • Question : Inquiry for the item from KarenOMLMar 23, 2021

    Hi, Expiry date for glass cream? Thanks

    Answer : [Re] Inquiry for the item from KarenOML

    Dear Customer,

    13 Nov 2022 for our current batch

    Regards,
    COCOMO

    Question : [Re] Inquiry for the item from KarenOML

    Thanks

    Answer : [Re] Inquiry for the item from KarenOML

    Thank you for shopping with COCOMO! Please follow our Instagram account at @COCOMO.65 for exclusive promotions!
    Regards,
    COCOMO
    (Please note that all inquiries will be answered within 24-48 WORKING HOURS)

    Question : [Re] Inquiry for the item from KarenOML

    Dear seller, i am disappointed 😢 1 out of the 4 one of them expires on 20210515. Pls arrange an exchange for me for this bottle.

    Answer : [Re] Inquiry for the item from KarenOML

    Pls see attached pic

    Question : [Re] Inquiry for the item from KarenOML

    Dear Customer,
    We are so sorry to hear on this
    Please do understand that we take 1-3 days to get back to you after we do our internal investigation.
    We will then proceed to arrange for a 1-1 exchange with the courier company

    Exchange can take place after we get a confirmation slot from the courier company. our warehouse will contact you directly for an exchange within 5-7 working days

    Please DO NOT file any claims in qoo10 to avoid further delay of the exchange

    Thank you for shopping with COCOMO! Please follow our instagram account at @COCOMO.65 for exclusive promotions !
    Regards,
    COCOMO
    (PLEASE NOTE THAT WE TAKE 24h-48h TO ANSWER QPOST INQUIRIES)

    Answer : [Re] Inquiry for the item from KarenOML

    Noted with thanks, look forward to hearing from your warehouse staff soon! Kind regards

    Question : [Re] Inquiry for the item from KarenOML

    Dear Customer,

    no worries
    Regards,
    COCOMO

    Answer : [Re] Inquiry for the item from KarenOML

    Hi seller, I have not heard from your warehouse staff? Are they contacting me? Pls advise?

    Question : [Re] Inquiry for the item from KarenOML

    Dear Customer,

    will get the warehouse to contact you by today thank you

    Regards,
    COCOMO

    Answer : [Re] Inquiry for the item from KarenOML

    Many thanks, I received the 1 to 1 exhange today from your staff. Expiring 13.11.2022, appreciated it very much 😊👍👍👍👍👍

    Question : [Re] Inquiry for the item from KarenOML

    Dear Customer,

    no worries
    Regards,
    COCOMO

  • Question : Inquiry from tanjinMar 08, 2021

  • Question : Inquiry for the item from magkwlMar 05, 2021

  • Question : Inquiry for the item from sai_hikaru_akira_goDec 10, 2020

    Hi,

    Any 12.12 or Christmas sales promo for this?

    Answer : [Re] Inquiry for the item from sai_hikaru_akira_go

    Dear Customer,

    2 for $89.9

    Regards,
    COCOMO

+View all Notice, FAQ, Q&A >>
(Vari:Hope) 8 days Refining Boost Serum 15ml - COCOMO
(Vari:Hope) 8 days Refining Boost Serum 15ml - COCOMO
Item Q&A
  • Question : Inquiry for the item from peiqi_zoey4evaApr 08, 2021

    Can I know how often do I use if I'm using it without vitamin c?

    Answer : [Re] Inquiry for the item from peiqi_zoey4eva

    Dear Customer,

    Thank you for your inquiry. Please contact us via whatsapp at 8425 5525 for product support.

    Thank you for shopping with COCOMO! Please follow our instagram account at @COCOMO.65 for exclusive promotions !
    Regards,
    COCOMO
    (PLEASE NOTE THAT WE TAKE 24h-48h TO ANSWER QPOST INQUIRIES)

  • Question : Inquiry for the item from slsereneApr 04, 2021

  • Question : Inquiry for the item from jacphua8Apr 03, 2021

    Hi COCOMO

    IN THE NEAR FUTURE ARE YOU CONSIDERING BRINGING IN VARI:HOPE AHA BHA PHA Refining Boost Pad 70ea 170g

    PLEASE ADVISE.

    THANK YOU.

    Answer : [Re] Inquiry for the item from jacphua8

    Dear Customer,

    Thank you for your inquiry, please direct this message to our whatsapp hotline at 8425 5525 for us to assist you

    Thank you for shopping with COCOMO! Please follow our Instagram account at @COCOMO.65 for exclusive promotions!
    Regards,
    COCOMO
    (Please note that all inquiries will be answered within 24-48 WORKING HOURS)

  • Question : Inquiry for the item from hwtJan 08, 2021

Bodyluv Puresome Vita Milk Filter - COCOMO
Bodyluv Puresome Vita Milk Filter - COCOMO
Item Q&A
  • Question : Inquiry for the item from Wongqoo10Apr 08, 2021

    Hi seller may I know the date of manufacturing for the lavender? Tq

    Answer : [Re] Inquiry for the item from Wongqoo10

    Dear Customer,

    exp date is aug 2022

    Regards,
    COCOMO

  • Question : Inquiry for the item from KellyFeb 21, 2021

    Is this the new version or the old ones?

    Answer : [Re] Inquiry for the item from Kelly

    Dear Customer,

    we are selling the new version for all flavors except for blue lime ( old version)

    Regards,
    COCOMO

    Question : [Re] Inquiry for the item from Kelly

    May I know how long does the tube last? example....if i bath 2 times everyday.

    Answer : [Re] Inquiry for the item from Kelly

    Dear Customer,

    can last about 2-3 months

    Regards,
    COCOMO

  • Question : Inquiry for the item from kar****May 17, 2020

  • Question : Inquiry for the item from cai****Apr 26, 2020

    can it use normal shower head

    Answer : [Re] Inquiry for the item from cai****

    Dear Customer,

    yes can be used with normal showerhead

    Thank you for shopping with COCOMO! Please follow our Instagram account at @COCOMO.65 for exclusive promotions!
    Regards,
    COCOMO
    (Please note that all inquiries will be answered within 24-48 WORKING HOURS)

  • Question : Inquiry from jje****Jun 10, 2019

    Hi. Why the $5 coupon cannot be used for $60?

    Answer : [Re] Inquiry from jje****

    Dear Customer,
    No coupons are allowed to be usd for all bodyluv items due to brand restriction
    You can use cart coupons only
    Feel free to contact us at WATSAPP 8425 5525 should you need further assistance.
    Thank you for shopping with COCOMO! Please follow our instagram account at @COCOMO.65 for exclusive promotions !
    Regards,
    COCOMO
    (PLEASE NOTE THAT WE TAKE 24h-48h TO ANSWER QPOST INQUIRIES)

+View all Notice, FAQ, Q&A >>
(Dr. Cure 7) Healing Melting Masque - COCOMO
(Dr. Cure 7) Healing Melting Masque - COCOMO
Item Q&A
  • Question : Inquiry for the item from evelyngohsfApr 08, 2021

  • Question : Inquiry for the item from Jessica ChewMar 28, 2021

    How frequent should I use this mask do get and maintain the effectiveness

    Answer : [Re] Inquiry for the item from Jessica Chew

    Dear Customer,

    Thank you for your inquiry. Please contact us via whatsapp at 8425 5525 for product support.

    Thank you for shopping with COCOMO! Please follow our instagram account at @COCOMO.65 for exclusive promotions !
    Regards,
    COCOMO
    (PLEASE NOTE THAT WE TAKE 24h-48h TO ANSWER QPOST INQUIRIES)

  • Question : Inquiry for the item from younngwongMar 19, 2021

  • Question : Inquiry for the item from vonnlowFeb 08, 2021

    if i am wearing the mask to sleep, how to finish off with a cream ?

    Answer : [Re] Inquiry for the item from vonnlow

    Dear Customer,

    if you want to use cream u can remove the mask before sleeping, if not you can skip the cream and wear the mask to sleep

    Thank you for shopping with COCOMO! Please follow our instagram account at @COCOMO.65 for exclusive promotions !
    Regards,
    COCOMO
    (PLEASE NOTE THAT WE TAKE 24h-48h TO ANSWER QPOST INQUIRIES)

  • Question : Inquiry for the item from KarenJan 30, 2021

    Hi, first time I heard a mask used 2-4hrs or longer. You mean can leave it till morning if I put it before I sleep?

    Answer : [Re] Inquiry for the item from Karen

    Dear Customer,

    yes the mask can be worn to sleep

    Thank you

    Regards,
    COCOMO

+View all Notice, FAQ, Q&A >>
(PINK FORMULAR) Shake Baby Strawberry Matcha Chocolate Peach Grain 750g - COCOMO
(PINK FORMULAR) Shake Baby Strawberry Matcha Chocolate Peach Grain 750g - COCOMO
Item Q&A
  • Question : Inquiry for the item from dearestminminApr 08, 2021

  • Question : Inquiry from KarenMar 29, 2021

    Hi, since is a diet shake but still need put milk, so what type of milk should we use?

    Answer : [Re] Inquiry from Karen

    Dear Customer,

    Thank you for your inquiry. Please contact us via whatsapp at 8425 5525 for product support.

    Thank you for shopping with COCOMO! Please follow our instagram account at @COCOMO.65 for exclusive promotions !
    Regards,
    COCOMO
    (PLEASE NOTE THAT WE TAKE 24h-48h TO ANSWER QPOST INQUIRIES)

  • Question : Inquiry related delivery from lwinpl0009Mar 26, 2021

    hi
    just checking the delivery , i had tracked the number and there is no info at all .
    pls let me know the status of delivery .

    Answer : [Re] Inquiry related delivery from lwinpl0009

    Dear Customer,

    RASPBERRY HAIR VINEGAR (500ml) is pending restock, we are awaiting updates from the brand owner and will let you know soonest once it has arrived in our warehouse

    Regards,
    COCOMO

  • Question : Inquiry for the item from Lat_58Mar 22, 2021

    Is it Halal certified?

    Answer : [Re] Inquiry for the item from Lat_58

    Dear Customer,

    Thank you for your inquiry. Please contact us via whatsapp at 8425 5525 for product support.

    Thank you for shopping with COCOMO! Please follow our instagram account at @COCOMO.65 for exclusive promotions !
    Regards,
    COCOMO
    (PLEASE NOTE THAT WE TAKE 24h-48h TO ANSWER QPOST INQUIRIES)

  • Question : Inquiry from nicole_jiahuiMar 22, 2021

    Hi,

    Can I just mix it with plain water instead of milk?as I can’t drink too cold drink I will have backache. Thanks

    Answer : [Re] Inquiry from nicole_jiahui

    Dear Customer,

    Thank you for your inquiry. Please contact us via whatsapp at 8425 5525 for product support.

    Thank you for shopping with COCOMO! Please follow our instagram account at @COCOMO.65 for exclusive promotions !
    Regards,
    COCOMO
    (PLEASE NOTE THAT WE TAKE 24h-48h TO ANSWER QPOST INQUIRIES)

+View all Notice, FAQ, Q&A >>
[COSRX] ❤ LOWEST PRICE IN Qoo10 ❤ FULL RANGE + FRESH STOCK ❤ BEST ACNE SOLUTION ❤ COCOMO
[COSRX] ❤ LOWEST PRICE IN Qoo10 ❤ FULL RANGE + FRESH STOCK ❤ BEST ACNE SOLUTION ❤ COCOMO
Item Q&A
  • Question : Inquiry for the item from BibiApr 08, 2021

  • Question : Inquiry for the item from amypeijunApr 05, 2021

    Hi the Morning Cleanser is for Oily skin?
    Cause my skin is dry .

    Plus the J one white package is moisturiser?
    Dry skin ?

    Answer : [Re] Inquiry for the item from amypeijun

    Dear Customer,

    Thank you for your inquiry. Please contact us via whatsapp at 8425 5525 for product support.

    Thank you for shopping with COCOMO! Please follow our instagram account at @COCOMO.65 for exclusive promotions !
    Regards,
    COCOMO
    (PLEASE NOTE THAT WE TAKE 24h-48h TO ANSWER QPOST INQUIRIES)

  • Question : Inquiry for the item from skzngMar 15, 2021

    Do you have the Pure Fit Cica Cleanser?

    Answer : [Re] Inquiry for the item from skzng

    Dear Customer,

    yes it will be up in qoo10 shortly

    Regards,
    COCOMO

  • Question : Inquiry for the item from ellyshaaMar 13, 2021

  • Question : Inquiry for the item from pinkytan70Mar 02, 2021

+View all Notice, FAQ, Q&A >>
(Dr. ParkCell) Whipping Foam Calming Treatment Moisturizing Serum Defence Cream - COCOMO
(Dr. ParkCell) Whipping Foam Calming Treatment Moisturizing Serum Defence Cream - COCOMO
Item Q&A
  • Question : Inquiry from summ3r_83Apr 07, 2021

    Hi I received the wrong order. I received about 6 cosrx items which none is from my order.

    Answer : [Re] Inquiry from summ3r_83

    Dear Customer,
    We are so sorry to hear on this
    Please do understand that we take 1-3 days to get back to you after we do our internal investigation.
    We will then proceed to arrange for a 1-1 exchange with the courier company

    Exchange can take place after we get a confirmation slot from the courier company. our warehouse will contact you directly for an exchange within 5-7 working days

    Please DO NOT file any claims in qoo10 to avoid further delay of the exchange

    Thank you for shopping with COCOMO! Please follow our instagram account at @COCOMO.65 for exclusive promotions !
    Regards,
    COCOMO
    (PLEASE NOTE THAT WE TAKE 24h-48h TO ANSWER QPOST INQUIRIES)

  • Question : Inquiry for the item from rivervale74Apr 04, 2021

    Hi, is the Defense Cream recommended for women in their late 40s to address fine lines and improve skin firmness?

    Answer : [Re] Inquiry for the item from rivervale74

    Dear Customer,

    Thank you for your inquiry. Please contact us via whatsapp at 8425 5525 for product support.

    Thank you for shopping with COCOMO! Please follow our instagram account at @COCOMO.65 for exclusive promotions !
    Regards,
    COCOMO
    (PLEASE NOTE THAT WE TAKE 24h-48h TO ANSWER QPOST INQUIRIES)

  • Question : Inquiry for the item from lizhen111Mar 22, 2021

    Hi! Can I know how much is the SPF of the defence cream?

    Answer : [Re] Inquiry for the item from lizhen111

    Dear Customer,

    Thank you for your inquiry. Please contact us via whatsapp at 8425 5525 for product support.

    Thank you for shopping with COCOMO! Please follow our instagram account at @COCOMO.65 for exclusive promotions !
    Regards,
    COCOMO
    (PLEASE NOTE THAT WE TAKE 24h-48h TO ANSWER QPOST INQUIRIES)

  • Question : Inquiry for the item from loveyjoyceFeb 07, 2021

    Hi Is these in stocks?
    Can I check if your avocamo essence also in stock?

    Buying for a present

    Answer : [Re] Inquiry for the item from loveyjoyce

    Dear Customer,

    yes they are instocks

    Regards,
    COCOMO

  • Question : Inquiry for the item from missDec 19, 2020

+View all Notice, FAQ, Q&A >>
❤ 2019 DEC #1 SLEEPING PACK IN KOREA ❤ DALBA WATERFULL FANTASTIC SLEEPING PACK ❤
❤ 2019 DEC #1 SLEEPING PACK IN KOREA ❤ DALBA WATERFULL FANTASTIC SLEEPING PACK ❤
Item Q&A
  • Question : Inquiry for the item from kgyt14Apr 07, 2021

  • Question : Inquiry for the item from TWCYOct 05, 2020

    Do we need to wash our face the next morning?
    Is it ok to wash and moisturise the next morning?

    Answer : [Re] Inquiry for the item from TWCY

    Dear Customer,

    yes u can wash ur face the next morning

    Regards,
    COCOMO

  • Question : Inquiry for the item from germaine1984Aug 08, 2020

❤UP:$49.90 N0W:$39.90 ❤BODY ROUTINE❤ BODY LOTION WASH OIL MOROCCAN GARDENER❤HUXLEY
❤UP:$49.90 N0W:$39.90 ❤BODY ROUTINE❤ BODY LOTION WASH OIL MOROCCAN GARDENER❤HUXLEY
Item Q&A
  • Question : Inquiry for the item from shinningstar75Apr 06, 2021

    May i know expiry date for Body Lotion pls?

    Answer : [Re] Inquiry for the item from shinningstar75

    Dear Customer,

    14 Jun 2023 for our current batch

    Regards,
    COCOMO

    Question : [Re] Inquiry for the item from shinningstar75

    Thank you seller

    Answer : [Re] Inquiry for the item from shinningstar75

    Thank you for shopping with COCOMO! Please follow our Instagram account at @COCOMO.65 for exclusive promotions!
    Regards,
    COCOMO
    (Please note that all inquiries will be answered within 24-48 WORKING HOURS)

(COSRX) Refresh AHA BHA Vitamin C Daily Toner (130ml) - COCOMO
(COSRX) Refresh AHA BHA Vitamin C Daily Toner (130ml) - COCOMO
Item Q&A
  • Question : Inquiry for the item from zxbtspApr 06, 2021

    Any good aha moisturiser for T zone oily face? Thank you

    Answer : [Re] Inquiry for the item from zxbtsp

    Dear Customer,

    Thank you for your inquiry. Please contact us via whatsapp at 8425 5525 for product support.

    Thank you for shopping with COCOMO! Please follow our instagram account at @COCOMO.65 for exclusive promotions !
    Regards,
    COCOMO
    (PLEASE NOTE THAT WE TAKE 24h-48h TO ANSWER QPOST INQUIRIES)

  • Question : Inquiry for the item from zxbtspApr 06, 2021

    Hi May I know the difference between BHA blackhead power liquid n the whitehead one. Thank you

    Answer : [Re] Inquiry for the item from zxbtsp

    Dear Customer,

    Thank you for your inquiry. Please contact us via whatsapp at 8425 5525 for product support.

    Thank you for shopping with COCOMO! Please follow our instagram account at @COCOMO.65 for exclusive promotions !
    Regards,
    COCOMO
    (PLEASE NOTE THAT WE TAKE 24h-48h TO ANSWER QPOST INQUIRIES)

★ 2020 HIT ITEM IN KOREA ★ATTIBE ULTRALIF 3  HOME USE HIFU MACHINE ★
★ 2020 HIT ITEM IN KOREA ★ATTIBE ULTRALIF 3 HOME USE HIFU MACHINE ★
Item Q&A
  • Question : Inquiry related return and exchange from JenniferlimcyApr 02, 2021

    Hi ,
    The product cannot start . It keep saying error 0010 even when it is reset .
    Pls advise

    Answer : [Re] Inquiry related return and exchange from Jenniferlimcy

    Dear Customer,

    Thank you for your inquiry. Please contact us via whatsapp at 8425 5525 for product support.

    Thank you for shopping with COCOMO! Please follow our instagram account at @COCOMO.65 for exclusive promotions !
    Regards,
    COCOMO
    (PLEASE NOTE THAT WE TAKE 24h-48h TO ANSWER QPOST INQUIRIES)

  • Question : Inquiry for the item from kyokoswFeb 03, 2021

    Hi, where can I buy the refill cartridge and gel and price? I can't find it in your shop.

    Answer : [Re] Inquiry for the item from kyokosw

    Dear Customer,

    it is sold seperately, you can whatsapp to us at 84255525

    Regards,
    COCOMO

  • Question : Inquiry for the item from maisondelefelAug 29, 2020

  • Question : Inquiry for the item from yen****Jul 09, 2020

  • Question : Inquiry for the item from ang****Jun 06, 2020

+View all Notice, FAQ, Q&A >>
❤REDUCES /LIGHTEN REDNESS❤RADIANCE CLEANSING PACK❤
❤REDUCES /LIGHTEN REDNESS❤RADIANCE CLEANSING PACK❤
Item Q&A
  • Question : Inquiry for the item from estherApr 02, 2021

    Hi, all the cleanser no more stock, when is the new stock coming in?

    Answer : [Re] Inquiry for the item from esther

    Dear Customer,

    it has been discontinued and we will not be restocking this brand anymore

    Regards,
    COCOMO

❤ PEPTIDE NO SEBUM GEL CLEANSER ❤  DALBA PIEDMONT ❤
❤ PEPTIDE NO SEBUM GEL CLEANSER ❤ DALBA PIEDMONT ❤
Item Q&A
[ FOOTCAT ] ❤ RESULTS GUARANTEED ❤ Foot Callus Eraser Home Kit ❤ #1 FOOTCARE BESTSELLER IN KOREA
[ FOOTCAT ] ❤ RESULTS GUARANTEED ❤ Foot Callus Eraser Home Kit ❤ #1 FOOTCARE BESTSELLER IN KOREA
Item Q&A
  • Question : Inquiry for the item from zenice00Mar 31, 2021

  • Question : Inquiry for the item from fanglie_gohMar 25, 2021

  • Question : Inquiry for the item from magdash61Mar 24, 2021

    HI, What is the difference footcat and callous foot?

    Answer : [Re] Inquiry for the item from magdash61

    Dear Customer,

    Thank you for your inquiry. Please contact us via whatsapp at 8425 5525 for product support.

    Thank you for shopping with COCOMO! Please follow our instagram account at @COCOMO.65 for exclusive promotions !
    Regards,
    COCOMO
    (PLEASE NOTE THAT WE TAKE 24h-48h TO ANSWER QPOST INQUIRIES)

  • Question : Inquiry for the item from dv_connectionFeb 27, 2021

    Hi seller, is the callus peel mist and footcat skin softener the same? Your description is hard to understand. I thought it is sold as a set

    Answer : [Re] Inquiry for the item from dv_connection

    Dear Customer,

    they are not the same item, and not sold as a set

    Regards,
    COCOMO

  • Question : Inquiry for the item from anna258Feb 20, 2021

    Hi, may I know what is the difference between item 1 & 2 in the selection??

    Answer : [Re] Inquiry for the item from anna258

    Dear Customer,

    first one is footcat, second one is callus peel mist

    Regards,
    COCOMO

+View all Notice, FAQ, Q&A >>
[ CHEAPER THAN SEPHORA ] ❤ KATE SOMERVILLE FULL RANGE + FRESH STOCK ❤24h-48h DELIVERY❤
[ CHEAPER THAN SEPHORA ] ❤ KATE SOMERVILLE FULL RANGE + FRESH STOCK ❤24h-48h DELIVERY❤
Item Q&A
  • Question : Inquiry for the item from BlueyyipMar 21, 2021

  • Question : Inquiry for the item from crispvillagebakeryJan 16, 2021

    Can I know when will the anti bac lotion be back in stock?

    Answer : [Re] Inquiry for the item from crispvillagebakery

    Dear Customer,

    it has been discontinued , we will not be restocking this item

    Regards,
    COCOMO

(The Plant Base)  AC Clear Magic Foam Magic Gel Magic Powder Magic Cica Cream - COCOMO
(The Plant Base) AC Clear Magic Foam Magic Gel Magic Powder Magic Cica Cream - COCOMO
Item Q&A
  • Question : Inquiry for the item from donnatrueMar 26, 2021

  • Question : Inquiry for the item from blueMar 06, 2021

    Dear Team,

    Order no: 335966499

    For the above order, the items received are different from what is advertised and shown on your online platform. Are they old stocks?

    Please assist to check and reply urgently.

    Thanks

    Answer : [Re] Inquiry for the item from blue

    Attachment as per online advertised

    Question : [Re] Inquiry for the item from blue

    Items received

    Answer : [Re] Inquiry for the item from blue

    Dear Customer,

    it is the correct item

    Regards,
    COCOMO

    Question : [Re] Inquiry for the item from blue

    Why the packaging is different?

    Answer : [Re] Inquiry for the item from blue

    Dear Customer,

    it is the new packaging from brand owner

    Thank you for shopping with COCOMO! Please follow our Instagram account at @COCOMO.65 for exclusive promotions!
    Regards,
    COCOMO
    (Please note that all inquiries will be answered within 24-48 WORKING HOURS)

    Question : [Re] Inquiry for the item from blue

    Besides the packaging, is there any difference between old and new version? You should not have advertised with the new version but sent the old version to customer. Otherwise, you should have stated clearly in the advert that the old version will be sent when order placed.

    Answer : [Re] Inquiry for the item from blue

    Dear Customer,

    it is the same thing.

    Thank you for shopping with COCOMO! Please follow our Instagram account at @COCOMO.65 for exclusive promotions!
    Regards,
    COCOMO
    (Please note that all inquiries will be answered within 24-48 WORKING HOURS)

  • Question : Inquiry for the item from mouseflavouredMar 03, 2021

    Hi, can i use the cica cream under makeup?
    It is a moisturiser, right?

    Answer : [Re] Inquiry for the item from mouseflavoured

    Dear Customer,

    yes ,

    Frequency & Directions of Use:
    1.Cleanse face and apply appropriate amounts onto skin.
    2.Spread evenly using fingertips.
    3.Massage gently and tap until completely absorbed.

    Regards,
    COCOMO

  • Question : Inquiry related delivery from LeeFeb 19, 2021

  • Question : Inquiry for the item from Shereen_cheng1305Nov 14, 2020

    Hi, can I know what is the expiry date for your product? I m thinking of getting the sets.

    Answer : [Re] Inquiry for the item from Shereen_cheng1305

    Dear Customer,

    AC CLEAR MAGIC FOAM 1+ 22 Jun 2023
    AC CLEAR SPOT MAGIC POWDER 17 Oct 2022
    AC CLEAR MAGIC GEL 10 Dec 2022

    Regards,
    COCOMO

+View all Notice, FAQ, Q&A >>
★HIDDENTAG INCLUDED★ 100% AUTHENTIC BONABELLA★ TEATREE PURIFYING MASK / CALMING MOISTURIZER ★
★HIDDENTAG INCLUDED★ 100% AUTHENTIC BONABELLA★ TEATREE PURIFYING MASK / CALMING MOISTURIZER ★
Item Q&A
  • Question : Inquiry for the item from summ3r_83Mar 23, 2021

    Your eye cream is old stock? The one I received expiry date is January 2021 just 9 months more to expiry.

    Answer : [Re] Inquiry for the item from summ3r_83

    Dear Customer,

    the exp date is 2022 jan
    Regards,
    COCOMO

    Question : [Re] Inquiry for the item from summ3r_83

    Yes I mean January 2022 which is 9 more months to expiry. Does that means this is old stock? What is the manufacture date?

    Answer : [Re] Inquiry for the item from summ3r_83

    Dear Customer,

    it is not old stock

    Regards,
    COCOMO

  • Question : Inquiry for the item from frend_4evaMar 18, 2021

    What is the expiry date for Secret pure cleanser ?

    Answer : [Re] Inquiry for the item from frend_4eva

    Dear Customer,

    2021 dec for our current batch

    Regards,
    COCOMO

  • Question : Inquiry for the item from yzhiweiMar 14, 2021

    Hi may I check the current expiry date for 28 days return booster?

    Answer : [Re] Inquiry for the item from yzhiwei

    Dear Customer,

    150ml - 26 Feb 2022

    Regards,
    COCOMO

  • Question : Inquiry for the item from CMar 08, 2021

    Hi, can I have the expiry date for the tea tree mask please?

    Answer : [Re] Inquiry for the item from C

    Dear Customer,

    12 Oct 2022 for our current batch of teatree purifying mask

    Thank you for shopping with COCOMO! Please follow our Instagram account at @COCOMO.65 for exclusive promotions!
    Regards,
    COCOMO
    (Please note that all inquiries will be answered within 24-48 WORKING HOURS)

    Question : [Re] Inquiry for the item from C

    Thank you.

    Answer : [Re] Inquiry for the item from C

    Thank you for shopping with COCOMO! Please follow our Instagram account at @COCOMO.65 for exclusive promotions!
    Regards,
    COCOMO
    (Please note that all inquiries will be answered within 24-48 WORKING HOURS)

  • Question : Inquiry for the item from frend_4evaFeb 18, 2021

    Hi may I know the expiry date for feminine wash?

    Answer : [Re] Inquiry for the item from frend_4eva

    Dear Customer,

    2021 12 15 for our current batch

    thank you

    Regards,
    COCOMO

+View all Notice, FAQ, Q&A >>
[BEAUTY PEOPLE] Capsule Powder Multi Eyebrow Tint 1g
[BEAUTY PEOPLE] Capsule Powder Multi Eyebrow Tint 1g
Item Q&A
  • Question : Inquiry for the item from xoxmeexoxMar 22, 2021

    Hi can I check when will stock come for the eyebrow tint and pencil?

    Answer : [Re] Inquiry for the item from xoxmeexox

    Dear Customer,

    we have discontinued this product

    Regards,
    COCOMO

    Question : [Re] Inquiry for the item from xoxmeexox

    Thanks for replying, just wanted to let you know this product is really good, the pencil really stays on even when I’m sweating. Thus I like it a lot. You can consider to bring it back. It is such a good product!

    Answer : [Re] Inquiry for the item from xoxmeexox

    Dear Customer,

    no worries but sorry we will not be bringing it in anymore
    Regards,
    COCOMO

  • Question : Inquiry for the item from CkJan 20, 2021

❤2020 UPGRADED VERSION ❤ RAVE REVIEWS ❤ HEALTHY SCALP ❤ANTI- HAIR LOSS SHAMPOO❤ DR GROOT ❤
❤2020 UPGRADED VERSION ❤ RAVE REVIEWS ❤ HEALTHY SCALP ❤ANTI- HAIR LOSS SHAMPOO❤ DR GROOT ❤
Item Q&A
  • Question : Inquiry for the item from hsienchuangMar 20, 2021

  • Question : Inquiry for the item from qianlingJan 24, 2021

  • Question : Inquiry for the item from myjn123Jan 21, 2021

  • Question : Inquiry for the item from sc_ss501Jan 17, 2021

  • Question : Inquiry for the item from chrystyveryenDec 27, 2020

    Hi,.

    Which De Groot shampoo to buy for hairless?

    Answer : [Re] Inquiry for the item from chrystyveryen

    Dear Customer,

    Thank you for your inquiry. Please contact us via whatsapp at 8425 5525 for product support.

    Thank you for shopping with COCOMO! Please follow our instagram account at @COCOMO.65 for exclusive promotions !
    Regards,
    COCOMO
    (PLEASE NOTE THAT WE TAKE 24h-48h TO ANSWER QPOST INQUIRIES)

+View all Notice, FAQ, Q&A >>
❤ HOT IN INSTAGRAM ❤BEST SUNBLOCK IN THE WORLD❤ BLUE RAY SUN CREAM GEL FLUID
❤ HOT IN INSTAGRAM ❤BEST SUNBLOCK IN THE WORLD❤ BLUE RAY SUN CREAM GEL FLUID
Item Q&A
  • Question : Inquiry for the item from sirmunchalotMar 21, 2021

    Hi, can I check when will the sun gel be back in stock?

    Answer : [Re] Inquiry for the item from sirmunchalot

    Dear Customer,

    we will not be restocking this products

    Regards,
    COCOMO

  • Question : Inquiry for the item from adkFeb 28, 2021

  • Question : Inquiry for the item from mischiipixieNov 09, 2020

    Hi, can I know if there will be restock for Blue Ray Sun Gel soon?

    Answer : [Re] Inquiry for the item from mischiipixie

    Dear Customer,

    sorry to inform you that it will not be restock

    it has been discontinued in COCOMO

    Regards,
    COCOMO

  • Question : Inquiry for the item from ErlySep 27, 2020

    When will the sun gel be restocking?:)

    Answer : [Re] Inquiry for the item from Erly

    Dear Customer,

    it is sold out and discontinued, we will no longer be restocking it

    Thank you for shopping with COCOMO! Please follow our Instagram account at @COCOMO.65 for exclusive promotions!
    Regards,
    COCOMO
    (Please note that all inquiries will be answered within 24-48 WORKING HOURS)

  • Question : Inquiry for the item from win****Jul 13, 2020

    When will the sun fluid restock?

    Answer : [Re] Inquiry for the item from win****

    Dear Customer,

    it has been discontinued

    Thank you for shopping with COCOMO! Please follow our Instagram account at @COCOMO.65 for exclusive promotions!
    Regards,
    COCOMO
    (Please note that all inquiries will be answered within 24-48 WORKING HOURS)

+View all Notice, FAQ, Q&A >>
(ACWELL) Licorice PH Balancing Cleansing Toner 150ml / 300ml - COCOMO
(ACWELL) Licorice PH Balancing Cleansing Toner 150ml / 300ml - COCOMO
Item Q&A
  • Question : Inquiry for the item from MandyMar 21, 2021

  • Question : Inquiry for the item from RachaelDec 27, 2020

    Hello, how do we use this with the no.1 tonic? Since both are toners? Thanks

    Answer : [Re] Inquiry for the item from Rachael

    Dear Customer,

    Thank you for your inquiry. Please contact us via whatsapp at 8425 5525 for product support.

    Thank you for shopping with COCOMO! Please follow our instagram account at @COCOMO.65 for exclusive promotions !
    Regards,
    COCOMO
    (PLEASE NOTE THAT WE TAKE 24h-48h TO ANSWER QPOST INQUIRIES)

  • Question : Inquiry for the item from kia****May 31, 2020

    Hi, may I know what is the product expiry date for the current/latest batch stocks? Thanks.

    Answer : [Re] Inquiry for the item from kia****

    Dear Customer,

    it is 06 Nov 2022

    Thank you for shopping with COCOMO! Please follow our Instagram account at @COCOMO.65 for exclusive promotions!
    Regards,
    COCOMO
    (Please note that all inquiries will be answered within 24-48 WORKING HOURS)

  • Question : Inquiry related cancel and refund from jas****Oct 13, 2019

    I ordered my item since 10/9/2019 and till now never receive. Wanted to cancel multiples times as i purchase from other seller that do fast delivery.

    But seller didnt want to cancel and insist stock coming and will deliver out.

    Now my order bcome delivered when i did not receive anything!!!!!

    Return my money!!! I will not buy from your shop anymore!!!

    Answer : [Re] Inquiry related cancel and refund from jas****

    Dear Customer,

    the status is changed to delivered automatically by qoo10 and not by us.

    Sorry for the delay as we are restocking for a new batch
    We should get a new batch within this week U shoud recieve the parcel within the next 24h-48h once tracking number has been updated
    Please do not worry

    Feel free to WATSAPP us at 8425 5525 should you need further and immediate assistance.
    Thank you for shopping with COCOMO!
    Please follow our instagram @cocomo.65. There are many exciting events ongoing in our Instagram
    Regards,
    COCOMO
    (NOTE: All inquiries will be answered within24h-48h WORKING HOURS, any urgent matters please Watsapp us at +65 8425 5525)

  • Question : Inquiry for the item from lib****Sep 10, 2019

    What is expiry date?

    Answer : [Re] Inquiry for the item from lib****

    Dear Customer,

    it is fresh stock, 1 Jul 2021
    Feel free to contact us at WATSAPP 8425 5525 should you need further assistance.
    Thank you for shopping with COCOMO! Please follow our instagram account at @COCOMO.65 for exclusive promotions !
    Regards,
    COCOMO
    (PLEASE NOTE THAT WE TAKE 24h-48h TO ANSWER QPOST INQUIRIES)

+View all Notice, FAQ, Q&A >>
❤ FIRST HUXLEY SELLER IN SG ❤ 100% AUTHENTIC ❤ HUXLEY ❤ FULL RANGE ❤
❤ FIRST HUXLEY SELLER IN SG ❤ 100% AUTHENTIC ❤ HUXLEY ❤ FULL RANGE ❤
Item Q&A
  • Question : Inquiry for the item from PKMar 21, 2021

    Hi, just wondering why your price is much cheaper than the official store. Not that I mind. TQ

    Answer : [Re] Inquiry for the item from PK

    Dear Customer,

    this is sales prices, items are of fresh stock

    Regards,
    COCOMO

  • Question : Inquiry for the item from chenSep 29, 2020

  • Question : Inquiry for the item from Eve****Jul 04, 2020

    Hi,
    May I know what is the expiry day of the huxley toner and cleansing gel?

    Answer : [Re] Inquiry for the item from Eve****

    Dear Customer

    cleansing gel 23 Sep 2022
    toner 22 Sep 2022

    Thank you for shopping with COCOMO! Please follow our Instagram account at @COCOMO.65 for exclusive promotions!
    Regards,
    COCOMO
    (Please note that all inquiries will be answered within 24-48 WORKING HOURS)

  • Question : Inquiry for the item from mum****Apr 17, 2020

    Hi when will body oil be restocked? Tks

    Answer : [Re] Inquiry for the item from mum****

    Dear Customer,

    it has been discontinued

    Regards,
    COCOMO

  • Question : Inquiry for the item from wen****Jun 01, 2019

+View all Notice, FAQ, Q&A >>