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Item Question & Answer
2ND BUY 33% OFF [the ordinary] The Ordinary Skincare Serum Collection / Niacinamide
2ND BUY 33% OFF [the ordinary] The Ordinary Skincare Serum Collection / Niacinamide
Item Q&A
  • Question : Inquiry for the item from prettyshop18Mar 15, 2021

  • Question : Inquiry for the item from Hy_thongMar 12, 2021

  • Question : Inquiry for the item from florence.lmlJan 15, 2021

  • Question : Inquiry related delivery from CupidAngelDec 13, 2020

    Hi, I've ordered the retinol 2% in squalane & alpha arbutin 2% + HA on the 8th Dec. The shipping status was immediately changed to "Shipping on delivery" but there has been no tracking information available to date, 13th Dec. It states that "the seller" didn't update the status so please do so.

    Also, I've requested that you ensure both my items are present in my parcel prior to having it shipped to me coz in my previous parcel, my hair peptide arrived without the buffet but u didn't respond to that request. I'd appreciate a response from u this time, thank u.

    Answer : [Re] Inquiry related delivery from CupidAngel

    This is reflected in the current tracking status.

  • Question : Inquiry from huiping_chongNov 19, 2020

    Hi,

    Please ignore my previous query and refer to the instructions here instead:

    I opened my box to find one of my orders, Hyaluronic Acid 2% + B5 30ml (+S$9), missing.

    I would appreciate if you were to re-send the item

    Do advice.

    Regards,
    Huiping

    Answer : [Re] Inquiry from huiping_chong

    hi any comments?

    Question : [Re] Inquiry from huiping_chong

    I am very sorry for the missing product. We will send you the rest of the product as soon as possible.

+View all Notice, FAQ, Q&A >>
🌟Lowest Price🌟 [KraveBeauty] Beet The Sun/Kale Lalu yAHA /Great Barrier Relief /Matcha/Oat Cream
🌟Lowest Price🌟 [KraveBeauty] Beet The Sun/Kale Lalu yAHA /Great Barrier Relief /Matcha/Oat Cream
Item Q&A
[Dr.jart+]  Ceramidin / Cicapair Line Collection
[Dr.jart+] Ceramidin / Cicapair Line Collection
Item Q&A
  • Question : Inquiry for the item from Vbumble72Oct 19, 2020

    Hi..is the sun calming protector matte in finishing? Easy to blend? Thanks..

    Answer : [Re] Inquiry for the item from Vbumble72

    please help to check from google ^^:;; about texture

  • Question : Inquiry for the item from dia****Nov 13, 2019

    Hello is the cicapair cream, cicapair recover, night re.pair 3ml, cicapair calming sun protector 1st or 2nd generation?

    Answer : [Re] Inquiry for the item from dia****

    hi, cicapair line is 2nd. but night re-pair is sold out

  • Question : Inquiry for the item from y._****Nov 09, 2019

    Hi there,

    Received the box today, and it’s wrong item which is a celamaidin cream.
    Please check again, I ordered cicapar cream one!

    Answer : [Re] Inquiry for the item from y._****

    I'm so sorry.
    I'll check and send it again

  • Question : Inquiry related delivery from 262****Oct 10, 2019

    Hi, May I know when my item wlll be shipped out and roughly how long will it take?

    Answer : [Re] Inquiry related delivery from 262****

    It is sent out on the same day and takes around 10-15 days

    Hi
    Sorry for wrong information.
    Already sent out goods, Qexpress will handle delivery.
    Believe, it will arrive early next week.

    (Oct 11, 2019 14:18)

    Question : [Re] Inquiry related delivery from 262****

    Thank you.

    Answer : [Re] Inquiry related delivery from 262****

    :)

  • Question : Inquiry for the item from pan****Oct 10, 2019

    When are the expiry dates for ceremidin liquid and serum? These are authentic Dr Jart products?

    Answer : [Re] Inquiry for the item from pan****

    The expiry date is until May 2022, which is the real Dr.Jart.

🌟 100% AUTHENTIC 🌟 [the ordinary] The Ordinary Niacinamide Serum Skincare Collection 🌟
🌟 100% AUTHENTIC 🌟 [the ordinary] The Ordinary Niacinamide Serum Skincare Collection 🌟
Item Q&A
  • Question : Inquiry for the item from huiyingcchuaAug 23, 2020

  • Question : Inquiry for the item from Kyr****May 10, 2020

    Hi. Can I use Glycolic Acid 7% toning solution and Reservatrol 3% + Ferulic Acid together?

    Answer : [Re] Inquiry for the item from Kyr****

    It is better to check the official website for the correct usage.

  • Question : Inquiry for the item from liw****May 07, 2020

    Do you have this item?

    The Ordinary AHA + BHA Peeling Solution

    Answer : [Re] Inquiry for the item from liw****

    There is not.

  • Question : Inquiry for the item from tlc****Oct 20, 2019

  • Question : Inquiry related delivery from ire****Oct 07, 2019

    I choose to buy 4 item from The ordinary to singapore. But the shipping charge me $6.90 instead of $3.9.

    Answer : [Re] Inquiry related delivery from ire****

    Hi.

    As per shipping condition, order qty 1 to 3, shipping charge is $3.9.
    4 to 6, shipping charge is $6.9.
    Would you please help to check shipping charge option?

    Question : [Re] Inquiry related delivery from ire****

    Ok. Tq.

    Answer : [Re] Inquiry related delivery from ire****

    Do you sell rosehip oil from The ordinary

    Question : [Re] Inquiry related delivery from ire****

    Do you want 100% Organic Cold-Pressed rose hup seed oil?

    Answer : [Re] Inquiry related delivery from ire****

    Yes .How much it cost.

    Question : [Re] Inquiry related delivery from ire****

    sell in our store. but, i haven't Q10 uploaded yet, I'll upload soon. sorry

    Answer : [Re] Inquiry related delivery from ire****

    I want to start The ordinary skincare for my dry, pigmentation and blemish skin.
    I would like to buy
    1. MAP
    2. GLYCOLIC ACID TONER
    3. MARINE HA
    4.NIAMICADE ZINC
    5. L ASCORBIC ACID POWDER
    6. ALPHA ARBUTIN
    7. CAFFEINE EYE
    8. COSRX SHIELD FIT SNAIL ESSENSE SUN CREAM.
    I found 6 items in your website. Do you have the rest. How much and how to buy it?
    Thank you

    Question : [Re] Inquiry related delivery from ire****

    To buy now, i have some discount and coupon. 😬

    Answer : [Re] Inquiry related delivery from ire****

    sorry, It's the lowest price. so
    No additional discount

    Question : [Re] Inquiry related delivery from ire****

    No. I mean i want to order The ordinary rose hip oil and L ascorbic acid powder together with my purchase now. Do you have? Also checking if you selling Cosrx snal sun cream. All how much

    Answer : [Re] Inquiry related delivery from ire****

    snail sun cream, The ordinary rose hip oil and L ascorbic acid powder are not for sell yet. I'll sell it in our shop soon

+View all Notice, FAQ, Q&A >>
[Dr.Jart+] Dermasks line 1EA / V7 / Ceramidin / Cicapair / Hand Mask / Foot Mask
[Dr.Jart+] Dermasks line 1EA / V7 / Ceramidin / Cicapair / Hand Mask / Foot Mask
Item Q&A
[Dr.Jart+] Sun Protector Line - Sun Stick/Moisturizing/Ctrl-A/Tone-up/Sunblock/Fluid/Cicapair
[Dr.Jart+] Sun Protector Line - Sun Stick/Moisturizing/Ctrl-A/Tone-up/Sunblock/Fluid/Cicapair
Item Q&A
  • Question : Inquiry for the item from 236****Jun 04, 2020

    Hello,I’m looking for a sunblock as a basic skin care when I do the make up before I go out,May I know which one shall I buy?

    Answer : [Re] Inquiry for the item from 236****

    Cosrx Aloe Sun is one of famous item.

  • Question : Inquiry for the item from cha****May 05, 2020

    I have oily and dry skin. Which product is suitable for me?

    Answer : [Re] Inquiry for the item from cha****

    I think it will be correct to check on the dr.jart homepage.

🌟Best Price PIMPLE PATCH 2EA $ 7.90🌟 [COSRX] BEST ACNE CARE COLLECTION
🌟Best Price PIMPLE PATCH 2EA $ 7.90🌟 [COSRX] BEST ACNE CARE COLLECTION
Item Q&A
  • Question : Inquiry for the item from ah_****May 19, 2020

    Hi is the Mela14 still available? (:

    Answer : [Re] Inquiry for the item from ah_****

    The product has been sold out.

[Dr.Jart+] Dermasks line 5EA / V7 / Ceramidin / Cicapair / Hand Mask / Foot Mask / Shaking
[Dr.Jart+] Dermasks line 5EA / V7 / Ceramidin / Cicapair / Hand Mask / Foot Mask / Shaking
Item Q&A
  • Question : Inquiry for the item from 261****Dec 19, 2019

    hi, any meet up? if order now , when will I receive?

    Answer : [Re] Inquiry for the item from 261****

    we will ship it tomorrow, it would take 5 to 7 days.

[Dr.Jart+] Cicapair Line (Recover Cream / Serum / Cream / Night repair)
[Dr.Jart+] Cicapair Line (Recover Cream / Serum / Cream / Night repair)
Item Q&A
  • Question : Inquiry for the item from mic****Nov 17, 2019

    When is night repair stock coming in?

    Answer : [Re] Inquiry for the item from mic****

    Currently sold out because it is unknown.