Q&A board

Q & A Lists
Item Question & Answer
SAMSUNG DIGITAL DOORLOCK EZON SHS-P710 PUSH PULL Door Lock
SAMSUNG DIGITAL DOORLOCK EZON SHS-P710 PUSH PULL Door Lock
Item Q&A
  • Question : Inquiry for the item from 260****Jan 16, 2020

    Is this the type that is push from outside and pull from inside?

    Answer : [Re] Inquiry for the item from 260****

    As described on the product page.
    Pull from outside / push from inside.
    Thank you.

TWICE(트와이스) - WHAT IS LOVE: MONOGRAPH Photobook
TWICE(트와이스) - WHAT IS LOVE: MONOGRAPH Photobook
Item Q&A
[DERMATIX ULTRA] DERMATIX ULTRA7g  ADVANCED Scar Gel / REDUCTION TREATMENT WOUNDS MADE IN USA /
[DERMATIX ULTRA] DERMATIX ULTRA7g ADVANCED Scar Gel / REDUCTION TREATMENT WOUNDS MADE IN USA /
Item Q&A
  • Question : Inquiry for the item from J.j****Jan 15, 2020

    So when is exactly the expiry date for Dermatix ultra 15gr?

    Answer : [Re] Inquiry for the item from J.j****

    The expiration date is June 2022.

  • Question : Inquiry for the item from 237****Jan 23, 2019

    What is the expiry date for the 15gm Dermatix Ultra

    Answer : [Re] Inquiry for the item from 237****

    Hi, Customer.
    The expiration date of Dermatix Ultra is 3 years from date of manufacture and 1 year after opening.
    We are trying to sell a product with a lot of expiration dates.
    Thank you.

Accu Chek Performa Diabetic Test Strips 50 Per Box
Accu Chek Performa Diabetic Test Strips 50 Per Box
Item Q&A
  • Question : Inquiry for the item from hl_****Jan 15, 2020

    Hi may I know when is the expiry date. Thanks

    Answer : [Re] Inquiry for the item from hl_****

    It will be sent to the effective period after September 2020.

  • Question : Accu Chek Performa Diabetic Test Strips 50 Per BoxMar 16, 2018

    Hi, may i know the expiry date. Thanks.
    Chan

    Answer : [Re] Accu Chek Performa Diabetic Test Strips 50 Per Box

    it is in 2019. Thank you.

네이처리퍼블릭 아프리카 버드 옴므 비비 모이스처라이저 50ml / 남성용 / 주름개선 / 미백
네이처리퍼블릭 아프리카 버드 옴므 비비 모이스처라이저 50ml / 남성용 / 주름개선 / 미백
Item Q&A
  • Question : Inquiry for the item from jos****Jan 14, 2020

    When do you have stock again?
    이 제품은 언제 있어요?

    Answer : [Re] Inquiry for the item from jos****

    Sorry, It doesn't seem to be produced anymore.
    If there is a supply, we will resume sales.

MF Multi Functional Dual Electric Stove Range Induction Hi-Light Cook top Burner
MF Multi Functional Dual Electric Stove Range Induction Hi-Light Cook top Burner
Item Q&A
  • Question : Inquiry for the item from jit****Jan 14, 2020

    May I know what plug I must install for this cooker?

    Answer : [Re] Inquiry for the item from jit****

    Hi.
    It is sold as a plug in the attached file.
    It's 220v, and it's still usable if it doesn't run down and it's plugged in well.
    However, we recommend using a country-specific conversion plug.
    Thank you.

  • Question : Inquiry for the item from yok****Nov 21, 2018

    Dear seller,
    When cooking the Hi Light will feel hot to touch?suitable build in surface solic? How many day will arrive singapore?

    Answer : [Re] Inquiry for the item from yok****

    Do you use power 210W? Thank

  • Question : Inquiry for the item from nat****Apr 21, 2018

    Left side is induction cooker and right one is ceramic cooker/infrared cooker?
    Do you sell both side induction cooker and what is max temperature allowed? Is there any auto cut off if temperature too high or child lock? Any timer?

    Answer : [Re] Inquiry for the item from nat****

    One is Induction and another one is Hi-Light Cook. it is 3400W. Thank you.

Black and Decker KS880EC Electric handsaw
Black and Decker KS880EC Electric handsaw
Item Q&A
  • Question : Inquiry for the item from van****Jan 14, 2020

    Hi seller

    What is the rated voltage for this handsaw?

    Answer : [Re] Inquiry for the item from van****

    Hi.
    This product has a rated voltage of 220v.
    Thank you.

  • Question : Inquiry from yuz****May 06, 2019

    Dear seller
    Is the manual in English?

    Regards

    Answer : [Re] Inquiry from yuz****

    Dear customers,
    Check the attached file.
    Thank you.

  • Question : Inquiry for the item from sas****Mar 31, 2019

    HI may I know the weight of the electric saw?

    Answer : [Re] Inquiry for the item from sas****

    Dear customers,
    The weight of this product is 1.9kg.
    Thank you.

  • Question : BladesApr 05, 2017

    Hi,
    Q1. How many of each type of blade (big blade for wood, small blade for metal) does your saw come with. Can you provide me with 1 extra set of blades?
    Q2. If the blades become blunt after some time of usage, how can I sharpen the blades? - do you sell the blade sharpener?
    Q3. If I want to buy more blades to keep as spares, do you sell the blades? If yes, how much $$ do you charge for the extra blades?

    Thanks.

    Answer : [Re] Blades

    Dear Customer,
    We are selling only Black and Decker KS880EC Electric handsaw.
    Thank you.

    Question : [Re] Blades

    Where can I buy extra blades when the original blades in the handsaw are spoiled after some time of usage?
    Do you sell extra blades?

    Answer : [Re] Blades

    Dear Customer,
    We are not selling extra blades.
    Thank you.

  • Question : warranty period and after unboxingFeb 22, 2017

    Black & Decker has 1 year warranty locally when I bought their items.
    How about this product if I purchase from you?
    Without unboxing the purchased item I will not be able to know of its good condition.
    Can I send to the local Black & Decker office in case of some defective issues?
    Please let me know the estimate weight for me to check with the local post office in case of return under warranty.
    Thank you.
    p/s I am satisfied with Black & Decker and Bosch products locally.

    Answer : [Re] warranty period and after unboxing

    Dear Customer,
    Well, We dont have international warranty but you may check in local one when you need the service but you may pay for it.
    It is around 3kg or 4kg.
    Thank you.

★Oven★ Recolte DELICAT Oven RSR-1 / ●Recolte Small Electric Kitchen Solo Oven
★Oven★ Recolte DELICAT Oven RSR-1 / ●Recolte Small Electric Kitchen Solo Oven
Item Q&A
  • Question : Inquiry for the item from jas****Jan 12, 2020

  • Question : Inquiry from j3n****Jan 11, 2019

    So is this delicat or solo? Abit confused

    I am interested in the black, still have stock rite?

    Answer : [Re] Inquiry from j3n****

    Hi, Customer.
    I'm sorry for the confusion.
    This product is DELICAT rather than SOLO.
    The model name is RSR-1.
    And there was a mistake in specifying the product price.
    Please cancel your order.

  • Question : Inquiry related delivery from gue****Nov 28, 2018

    May I know when will the item be shipped out?

    thanks

    Answer : [Re] Inquiry related delivery from gue****

    Let me check with my boss. Thank you.

【CheongKwanJang】 Good Base Korean Red Ginseng with pomegranates (10ml X 30ea)
【CheongKwanJang】 Good Base Korean Red Ginseng with pomegranates (10ml X 30ea)
Item Q&A
  • Question : Inquiry for the item from bla****Jan 10, 2020

    Hi there,
    May I know what is the expiry date of the product?
    Thank you

    Answer : [Re] Inquiry for the item from bla****

    We are sending you the product after September 2021.
    If you order this product now, it will be shipped next Tuesday or Friday.
    Thank you.

    Question : [Re] Inquiry for the item from bla****

    Noted and thank you.

    Answer : [Re] Inquiry for the item from bla****

    You're welcome. :)

정관장 굿베이스 홍삼담은 아로니아 1세트 (50ml x 30ea) / 합성향료 무첨가 / 색소 무첨가 / 파우치 형태
정관장 굿베이스 홍삼담은 아로니아 1세트 (50ml x 30ea) / 합성향료 무첨가 / 색소 무첨가 / 파우치 형태
Item Q&A
  • Question : Inquiry for the item from bla****Jan 10, 2020

    Hi there,
    May I know if the item is available and what is the expiry date if I order now.
    Thank you.

    Answer : [Re] Inquiry for the item from bla****

    Hi.
    The expiration date is until November 2021.
    If I order now, I will send it to the shipping company tonight.

    Question : [Re] Inquiry for the item from bla****

    Thank you. I will consider. I also send another inquiry for the pomegranate’s expiry dates.

    Answer : [Re] Inquiry for the item from bla****

    I'll reply to your inquiry.
    Thank you.

  • Question : Inquiry for the item from ahw****Dec 20, 2019

  • Question : Inquiry for the item from koh****Nov 23, 2019

    What is the expired date for aronia red ginseng

    Answer : [Re] Inquiry for the item from koh****

    Sorry, The item is out of stock.

    Question : [Re] Inquiry for the item from koh****

    No stock,? May I know why I can still order ? So May I know can I place my order now with what expire date. Thanks

    Answer : [Re] Inquiry for the item from koh****

    You can order. However, the shipment was being delayed due to lack of inventory. So I'm advising you that we're out of stock.
    If you order now, the item will be shipped between next week, and its expiration date is two years from the date of manufacture.
    Thank you.

  • Question : Inquiry for the item from Won****Jun 29, 2019

    Hi may I know the product is it direct from Korea ?

    Answer : [Re] Inquiry for the item from Won****

    Dear customers,
    The products sold in Korea are correct.
    Thank you.

    Question : [Re] Inquiry for the item from Won****

    Hi seller, my question : is this product direct ship from Korea ? Kindly advise thank you

    Answer : [Re] Inquiry for the item from Won****

    Yes.
    Thank you.

[Made in korea] Virgin Hair Tint Brush gray hair cover / Hair Thickening/hair building fibers
[Made in korea] Virgin Hair Tint Brush gray hair cover / Hair Thickening/hair building fibers
Item Q&A
[Cuisinart] CJK-15WKR electric kettle CJK-15WKR Capacity: 1.5L / 2000W / White / Black cordless
[Cuisinart] CJK-15WKR electric kettle CJK-15WKR Capacity: 1.5L / 2000W / White / Black cordless
Item Q&A
  • Question : Inquiry for the item from Mds****Jan 07, 2020

    Is the kettle 220-240v? Can use in Singapore? Is the plug 2 or 3 pin?

    Answer : [Re] Inquiry for the item from Mds****

    This product is 220v. Plugs are recommended for use in country-specific conversion plugs.

AWAIR Mint Fine dust meter, air meter
AWAIR Mint Fine dust meter, air meter
Item Q&A
  • Question : Inquiry for the item from v11****Jan 06, 2020

    This is brand new stock or old stock? As there is batteries inside, I don’t want to buy and battery is dead/weak..

    Answer : [Re] Inquiry for the item from v11****

    We are sending you a new product.
    Thank you.

[PHILIPS] MyLiving Isaca 43228 Mini Stand Table Light Lamp Red / White / Black
[PHILIPS] MyLiving Isaca 43228 Mini Stand Table Light Lamp Red / White / Black
Item Q&A
  • Question : Inquiry related delivery from jul****Jan 02, 2020

    By the way, I am asking on the red table lamp.

    Answer : [Re] Inquiry related delivery from jul****

    We are shipping on Tuesdays and Fridays at a fixed basis. If you order today, It will depart from Korea next Tuesday.

  • Question : Inquiry related delivery from jul****Jan 02, 2020

  • Question : Inquiry for the item from 242****Nov 11, 2019

    HI, do you mean the light bulb is not included? what is included and not included?

    Answer : [Re] Inquiry for the item from 242****

    it has as in the pictures.

    Question : [Re] Inquiry for the item from 242****

    But in the product info, it is said lamp is not included. It is confusing. And your picture doesnt show 3D of the product. May u reconfirm if the product has light bulb and what kind of power socket do you use?

    Answer : [Re] Inquiry for the item from 242****

    Yes, correct. the lamp is not included.
    I am sorry for wrong informed.

[SAMSUNG] Used Galaxy J5 SM-J500  16GB/ Quad-Core 1.2GHz / RAM 1.5GB / Super AMOLED A or B  Grade
[SAMSUNG] Used Galaxy J5 SM-J500 16GB/ Quad-Core 1.2GHz / RAM 1.5GB / Super AMOLED A or B Grade
Item Q&A
  • Question : Inquiry for the item from mul****Dec 23, 2019

  • Question : Inquiry for the item from hat****Sep 29, 2019

  • Question : Inquiry for the item from sha****Jul 25, 2018

    Hi, since this is stated as used phone does it mean its refurbished? Does it has NFC? THANKS

    Answer : [Re] Inquiry for the item from sha****

    No It is ued phone.

  • Question : Galaxy J5 Used 16GB have stocks now ?May 23, 2018

    Galaxy J5 Used 16GB have stocks now ?
    i want to orders 2-5pcs

    Answer : [Re] Galaxy J5 Used 16GB have stocks now ?

    Ok, We have it. Thank you.

Bosch GWI 10.8V-Li Professional Cordless Angle Driver Bare Tool Solo-2battery include
Bosch GWI 10.8V-Li Professional Cordless Angle Driver Bare Tool Solo-2battery include
Item Q&A
[TefaL] Hair Dryer COMPACT PRO HV4771 / Negative Ion Generator / Natural Air / Level Controller / 19
[TefaL] Hair Dryer COMPACT PRO HV4771 / Negative Ion Generator / Natural Air / Level Controller / 19
Item Q&A
  • Question : Inquiry for the item from gra****Dec 29, 2019

    Hi is the plug suitable for Singapore use? Is it 3 pin plug?

    Answer : [Re] Inquiry for the item from gra****

    Hi. It recommends using a separate conversion plug.
    Thank you.

[GUERISSON] 9-Complex Cream 70g / Wrinkle / Whitening / Mysterious noble horse oil/imitation is 200% compensate./ 9-Complex Essence serum 120ml/Korea Cosmetic / Get it Beauty!
[GUERISSON] 9-Complex Cream 70g / Wrinkle / Whitening / Mysterious noble horse oil/imitation is 200% compensate./ 9-Complex Essence serum 120ml/Korea Cosmetic / Get it Beauty!
Item Q&A
  • Question : Inquiry for the item from 212****Dec 28, 2019

    What is the expiry date of the Guerisson horse oil cream?

    Answer : [Re] Inquiry for the item from 212****

    3 years from the date of manufacture, 6 months to 1 year after use. We are sending you it made in 2019.

[EXP SHIP] LEGO Nexo Knights 70317: The Fortrex Set New In Box Sealed #70317
[EXP SHIP] LEGO Nexo Knights 70317: The Fortrex Set New In Box Sealed #70317
Item Q&A
  • Question : Inquiry for the item from 2AN****Dec 26, 2019

    Hi Seller,
    Can you please confirm you have the stock before i placed order. Thank you

    Answer : [Re] Inquiry for the item from 2AN****

    I'm sorry, but I'm out of stock at the moment.
    Thank you.

Samsung Galaxy Gear S  USED Sm-r750 Smart Watch Wearable Device (Black/White) Produced in Korea
Samsung Galaxy Gear S USED Sm-r750 Smart Watch Wearable Device (Black/White) Produced in Korea
Item Q&A
  • Question : Inquiry for the item from ruo****Dec 25, 2019

    Hi anymore very good condition set?

    Answer : [Re] Inquiry for the item from ruo****

    The Galaxy Gear S second-hand product that we can get is best of Class A. S grade can't find because it came out a long time ago.

  • Question : Inquiry for the item from ton****Sep 21, 2019

    hi any chance you will hv a black one good cond available?

    Answer : [Re] Inquiry for the item from ton****

    Dear customer,
    Gear S Black is no longer available for stock.
    Thank you.

  • Question : Inquiry for the item from ton****Feb 22, 2019

    hi is the battery of the watch new?

    Answer : [Re] Inquiry for the item from ton****

    used.

  • Question : Inquiry for the item from won****Sep 13, 2017

    Come with charger?

    Answer : [Re] Inquiry for the item from won****

    no, only device and its dock.

  • Question : Gear S2 Classic BlackAug 13, 2017

    Hi Seller, may know whether this item in your listing is brand new or not? does it come with full box and how long is the warranty for this item?

    I am using Samsung Galaxy S8, should be compatible right?

    Please confirm at the soonest as i wish to utilize the coupon for the purchase. Thank you.

    Answer : [Re] Gear S2 Classic Black

    We are selling the used one and it works with all android phones.
    Thank you.

+View all Notice, FAQ, Q&A >>
유리피부 그란떼 클렌징 오일 300ml / 수분 공급 / 영양 공급 / 각질 케어 / 피부 진정 / 저자극
유리피부 그란떼 클렌징 오일 300ml / 수분 공급 / 영양 공급 / 각질 케어 / 피부 진정 / 저자극
Item Q&A
  • Question : Inquiry for the item from amr****Dec 23, 2019

    Is this the old packaging (green bottle) or new packaging (white bottle)?

    Answer : [Re] Inquiry for the item from amr****

    It's white bottle.
    Thank you.^^

KOREA Heat Pad Hot pack / Warm pack / Heat Pack
KOREA Heat Pad Hot pack / Warm pack / Heat Pack
Item Q&A
  • Question : Inquiry for the item from 261****Dec 19, 2019

    Hi,

    $6.00 how many pcs?

    Answer : [Re] Inquiry for the item from 261****

    I'm sorry. I can't check this product's information because it's from a long time ago. I'll update the page and let you know again.

Korean Heaven 1 Red Ginseng Gold (120 Capsule)★830mg*120Capsules
Korean Heaven 1 Red Ginseng Gold (120 Capsule)★830mg*120Capsules
Item Q&A
  • Question : Inquiry for the item from fai****Dec 15, 2019

    Hi, do you sell ginseng extract for this same brand heaven 1?

    Answer : [Re] Inquiry for the item from fai****

    Can you send me a picture of what you are looking for?

    Question : [Re] Inquiry for the item from fai****

    Hi pls find the pic. Thank u!

    Answer : [Re] Inquiry for the item from fai****

    Perhaps the product is a package that is not distributed in Korea.
    We have this product.
    Attached is a link and a picture. Please check.
    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=627502336

    Question : [Re] Inquiry for the item from fai****

    Thank you for the recommendation!

Rommelsbacher EKM300 Coffee Conical Burr Grinder Mill Black Silver Genuine NEW
Rommelsbacher EKM300 Coffee Conical Burr Grinder Mill Black Silver Genuine NEW
Item Q&A
[Neoflam] Ecolon ovenware / 2 color / 39cm
[Neoflam] Ecolon ovenware / 2 color / 39cm
Item Q&A
  • Question : Inquiry for the item from tba****Dec 16, 2019

    Hi, is it can be use on gas stove?

    Answer : [Re] Inquiry for the item from tba****

    Hi.
    It is available in a gas stove.
    Thank you.

[NEW HANIL] Electric plate Electrical pad Free boltHeating pad Winter mats
[NEW HANIL] Electric plate Electrical pad Free boltHeating pad Winter mats
Item Q&A
  • Question : Inquiry for the item from jew****Dec 15, 2019

    Would it be possible to replenish to small size heating pad?

    Answer : [Re] Inquiry for the item from jew****

    Please tell me what kind of design you are talking about.
    We're going to renew this page, but first we'll check to see if you have the design in stock you want.

    Question : [Re] Inquiry for the item from jew****

    Design 03, the orange star.
    May I know what is the length of the cable and any converter/adapter is needed for use in Singapore.

  • Question : Inquiry for the item from 240****Apr 09, 2019

    May i know what is the e weight of t he blanket ?

    Answer : [Re] Inquiry for the item from 240****

    Dear customers,
    The weight varies depending on the size of the blanket.
    What size do you think you are?

    Question : [Re] Inquiry for the item from 240****

    06 - SIZE LARGE 135*180 CM

    Answer : [Re] Inquiry for the item from 240****

    For large size, it is about 2.5kg.
    Thank you.

    Question : [Re] Inquiry for the item from 240****

    Thanks for your fast respond.

    Answer : [Re] Inquiry for the item from 240****

    Thank you.