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Q & A Lists
Item Question & Answer
INBODY Dial NEW H20B Body Fat Digital Scale health and fitness
INBODY Dial NEW H20B Body Fat Digital Scale health and fitness
Item Q&A
  • Question : Inquiry for the item from zengahoeMay 06, 2021

    Hi does the scale works for teenager from 13-15 years old?

    Answer : [Re] Inquiry for the item from zengahoe

    Yes sure

  • Question : Inquiry for the item from Basketball_rulez04Dec 02, 2020

    Hi any warranty?

    Answer : [Re] Inquiry for the item from Basketball_rulez04

    Dear Customer
    Thank you for inquiry and enjoy shopping.
    We provide you 1 year international seller warranty from the receipt date only in Korea.

    1) Who does the return pick up?
    If there is defect with the product within 15 days of receipt, we will arrange the Qxpress staff to go and pick it up for free.
    You do not need any action and all of repair fee is charged to the seller.
    There are two cases in which the buyer must send directly:
    1) Inaccurately ordered by buyer mistake
    2) After 15 days of receipt of the goods

    2) Is it possible to exchange new items?
    If we and manufacture CS team think that there is a problem with the product within 15 days from the receipt date, we absolutly can exchange it with a new product.
    However, after 15 days, if there is a problem with the item,
    It can be repaired free of charge for one year only in Korea.
    (Warranty period may vary depending on the product, so please ask the seller)

    Best Regards

  • Question : Inquiry for the item from 262****May 31, 2020

  • Question : Inquiry for the item from 234****Oct 09, 2019

    Is the app in english or korean. The pictures are showing that the app is in korean?

    Answer : [Re] Inquiry for the item from 234****

    Hello
    Yes this is Korea product.
    But you can easy to use and can refer to the page.
    https://inbody.com/global/
    Thanks

    Question : [Re] Inquiry for the item from 234****

    Thanks. It is a korean product, that means things are all in korean?

    Answer : [Re] Inquiry for the item from 234****

    As this is global product, you can change the language
    on the App " Inbody "
    English, Japanese, Chinese, Spanish and Vietnamese are available.
    Thanks

  • Question : Inquiry for the item from tan****Oct 13, 2019

    Is the app in english or korean

    Answer : [Re] Inquiry for the item from tan****

    As this is global product, you can change the language
    on the App " Inbody "
    English, Japanese, Chinese, Spanish and Vietnamese are available.

HappyCall Kitchen Titanium Induction Pot Pan IH Party Wok Partywok Lid 32 cm
HappyCall Kitchen Titanium Induction Pot Pan IH Party Wok Partywok Lid 32 cm
Item Q&A
  • Question : Inquiry for the item from HongwaikiatMay 05, 2021

  • Question : Inquiry for the item from KCJan 26, 2021

  • Question : Inquiry for the item from effie_eeJan 10, 2021

    May I know what is the length of the base?

    Answer : [Re] Inquiry for the item from effie_ee

    You mean bottom diameter ?

    Question : [Re] Inquiry for the item from effie_ee

    Yes

    Answer : [Re] Inquiry for the item from effie_ee

    Yes

    Question : [Re] Inquiry for the item from effie_ee

    There is no exact diameter. the length is 32cm. Thanks

  • Question : Inquiry for the item from holycross149Nov 12, 2020

  • Question : Inquiry for the item from pxlim123Nov 10, 2020

    Hi can u cfm if this item refers to the IH Induction Titanium coat parry wok before i add to cart

    Answer : [Re] Inquiry for the item from pxlim123

    Yes correct

+View all Notice, FAQ, Q&A >>
BaByliss D261K 2200w Hair Strong Dryer with Curler Straightener
BaByliss D261K 2200w Hair Strong Dryer with Curler Straightener
Item Q&A
Spectra 5Pair 10PCS Silicone Duckbill Valve Head for Electric Breast Pump
Spectra 5Pair 10PCS Silicone Duckbill Valve Head for Electric Breast Pump
Item Q&A
  • Question : Inquiry for the item from darkbluesky22May 03, 2021

  • Question : Inquiry for the item from ayMar 26, 2021

LG CordZero S740 Filter for Vacuum Cleaner
LG CordZero S740 Filter for Vacuum Cleaner
Item Q&A
+View all Notice, FAQ, Q&A >>
Winix AES330-S0 Premium Air Purifier Zero Black 37.9㎡
Winix AES330-S0 Premium Air Purifier Zero Black 37.9㎡
Item Q&A
Samsung NEW SHP-DP960 Digital Door Lock Pull from Outside
Samsung NEW SHP-DP960 Digital Door Lock Pull from Outside
Item Q&A
  • Question : Inquiry for the item from tohhsMay 04, 2021

    Hi, like to confirm the following:
    1. Is installation included?
    2. 2 or 4 RFID tag? Can we buy more?
    3. Mechanical key X 2?
    4. What is the PFID sticker?
    5. Do u have ex stock SGP? How long roughly is the lead time for look to arrive

    thanks

    Answer : [Re] Inquiry for the item from tohhs

    1. Is installation included? No
    2. 2 or 4 RFID tag? Can we buy more? 1 ring , 1 sticker How many do you have parties?
    3. Mechanical key X 2? What is this?
    4. What is the PFID sticker?
    5. Do u have ex stock SGP? How long roughly is the lead time for look to arrive

    Question : [Re] Inquiry for the item from tohhs

    Dear Customer
    Thank you for inquiry,
    Item would be dispatched in 1 - 3 processing working days after payment confirmed.
    It will reach you in about 4 - 6 Business days.
    Excluded holidays and weekend.
    Really thanks

  • Question : Inquiry for the item from KelvinFeb 12, 2021

    What colour you have?

    Answer : [Re] Inquiry for the item from Kelvin

    Hello Only one color. titanium silver.

  • Question : Inquiry for the item from erictanwpDec 11, 2020

    Can I set 2 steps to unlock? Example, key in pass code follow by finger print to unlock.

    Answer : [Re] Inquiry for the item from erictanwp

    Dear Customer
    As we mentioned we have partnered with Sherlock pte. Ltd
    (Business registration no. 201511715)
    When you receive the door lock from our store, you can contact Tony in
    Sherlock for lock Install with a purchase from Delight Store.
    They will best help you.
    Best regards

    Contact window ;
    Tony
    +65 98307788
    Sherlock.Singapore@gmail.com
    Sherlock pte. ltd
    Business registration no. 201511715 e
    Digital locks @. http://interlock.com.sg
    Contact nos 84846924, 96804569, 98307788

  • Question : Inquiry for the item from seemin.limNov 03, 2020

    This is push from outside or pull from outside?

    Answer : [Re] Inquiry for the item from seemin.lim

    This is pull from outside.

    Question : [Re] Inquiry for the item from seemin.lim

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=677440885

    Answer : [Re] Inquiry for the item from seemin.lim

    Push From Outside Mille A-1 Push Pull Digital Door Lock

  • Question : Inquiry for the item from ScwlnAug 30, 2020

    Hi,

    Can this be use on main gate instead of the door?

    Answer : [Re] Inquiry for the item from Scwln

    Dear
    You can use at the main gate.
    YOu can also send us or installer the gate image.
    Thanks

+View all Notice, FAQ, Q&A >>
VOTO KOREA NEW VTG01 Multi Cooker Electric Grill Pan Oven
VOTO KOREA NEW VTG01 Multi Cooker Electric Grill Pan Oven
Item Q&A
  • Question : Inquiry for the item from piyopiyo2199May 03, 2021

    Hi Seller, can we use this voto a4 in Singapore? Does it come with compatible plug?

    Answer : [Re] Inquiry for the item from piyopiyo2199

    Hello
    Thank you for inquiry,
    This can be used in your Singapore.
    The power is 220-240 volt.
    The plug is EU type.
    If you need transformer plug, the URL is.
    https://www.qoo10.sg/g/616434988
    Have nice day.

    Question : [Re] Inquiry for the item from piyopiyo2199

    Thanks for replying. Will pink Color be restock?

    Answer : [Re] Inquiry for the item from piyopiyo2199

    Hi seller, do u provide warranty?

    Question : [Re] Inquiry for the item from piyopiyo2199

    Dear Customer
    Thank you for inquiry and enjoy shopping.
    We provide you 1 year international seller warranty from the receipt date only in Korea.

    1) Who does the return pick up?
    If there is defect with the product within 15 days of receipt, we will arrange the Qxpress staff to go and pick it up for free.
    You do not need any action and all of repair fee is charged to the seller.
    There are two cases in which the buyer must send directly:
    1) Inaccurately ordered by buyer mistake
    2) After 15 days of receipt of the goods

    2) Is it possible to exchange new items?
    If we and manufacture CS team think that there is a problem with the product within 15 days from the receipt date, we absolutly can exchange it with a new product.
    However, after 15 days, if there is a problem with the item,
    It can be repaired free of charge for one year only in Korea.
    (Warranty period may vary depending on the product, so please ask the seller)

    Best Regards

    Answer : [Re] Inquiry for the item from piyopiyo2199

    Yes pink is in stock.

    Question : [Re] Inquiry for the item from piyopiyo2199

    Seller, I can’t select pink. Pls help to open up the option for me to order. Thanks.

    Answer : [Re] Inquiry for the item from piyopiyo2199

    Hello We amended for you. You can place order now. Thanks

  • Question : Inquiry for the item from Lynn TeoJan 28, 2021

  • Question : Inquiry for the item from tanhweiyingJan 13, 2021

    Hi .
    What are the accessories included for the attached screen shot ?

    Answer : [Re] Inquiry for the item from tanhweiying

    Please refer this

    Question : [Re] Inquiry for the item from tanhweiying

    Hi Would like to double confirm as attached ,I would have one main item ( which is the Multi Pan and 6 hole Pan + plus one ceramic basket accessories ) Total is RM 662.48 ? Thank u so much

    Answer : [Re] Inquiry for the item from tanhweiying

    Yes right

  • Question : Inquiry for the item from ZeeJan 12, 2021

    Dear Sir,
    Do you sell the separate pans as well?
    The other 3 pans that are not included in the package.
    Thank you.

    Answer : [Re] Inquiry for the item from Zee

    Yes not included. You can purchase at this URL

    Question : [Re] Inquiry for the item from Zee

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=672967618

  • Question : Inquiry for the item from sereneleemgDec 07, 2020

    Hi what can do for the ceramic box .. please see the picture I summit

    Answer : [Re] Inquiry for the item from sereneleemg

    Hello
    Thank you for contacting and really really apologize for the inconvenience caused to you.
    Please do not worry and we will do our best to help you.
    Firstly we would like to work together to resolve the issue for your satisfaction.
    Therefore we kindly ask you to follow these steps in order to check the CCTV and investigate with our manufacture.

    - Please take the picture all of the products you received in good lighting.

    Thank you for your patience collaboration.
    Best Regards

+View all Notice, FAQ, Q&A >>
SAMSUNG T24H315 24 Inch LED TV monitor
SAMSUNG T24H315 24 Inch LED TV monitor
Item Q&A
  • Question : Inquiry for the item from gccyl2016Apr 23, 2021

  • Question : Inquiry for the item from AApr 22, 2021

  • Question : Inquiry for the item from AApr 21, 2021

  • Question : Inquiry for the item from soh_bhMar 01, 2021

    The inbuilt Tuner is DVB-T2?

    Answer : [Re] Inquiry for the item from soh_bh

    Hello What is DVB-T2?

    Question : [Re] Inquiry for the item from soh_bh

    you are selling a product that your don't know?

    Answer : [Re] Inquiry for the item from soh_bh

    Hello This is delivered from Samsung center.

Gateman Remote Pack for Module Digital Door Lock
Gateman Remote Pack for Module Digital Door Lock
Item Q&A
  • Question : Inquiry for the item from reena_fantasy89May 02, 2021

  • Question : Inquiry for the item from limFeb 16, 2021

    Can the app for bluetooth be downloaded in singapore?

    Answer : [Re] Inquiry for the item from lim

    Hello You can check on Google app store. Thanks

  • Question : Inquiry for the item from miscchuaSep 28, 2020

    Using Gateman WV42 + WV42G.
    WV42G come with remote and I want to add remote, which options should I add?

    Answer : [Re] Inquiry for the item from miscchua

    You can choose 1.1 version

  • Question : Inquiry for the item from anonie13Aug 29, 2020

    Hi is all in this list able yo be used with Gateman Z10IH?

    Answer : [Re] Inquiry for the item from anonie13

    Yes sure
    You can choose 1.1
    Thanks

  • Question : 來自terence071會員的商品咨詢。Aug 18, 2020

    For the Bluetooth pack, can it use on WF20?

    Answer : [Re] 來自terence071會員的商品咨詢。

    Yes sure it is available

+View all Notice, FAQ, Q&A >>
TP-link Tplink RE200 V3.0 WI-FI Wireless Range Extender DUAL BAND Network
TP-link Tplink RE200 V3.0 WI-FI Wireless Range Extender DUAL BAND Network
Item Q&A
  • Question : Inquiry for the item from e14May 03, 2021

    Thank you!

    Answer : [Re] Inquiry for the item from e14

    Welcome

  • Question : Inquiry for the item from e14May 02, 2021

    Can you give the website URL for the English version of the instructions?

    Answer : [Re] Inquiry for the item from e14

    https://www.tp-link.com/us/home-networking/range-extender/re200/

    Question : [Re] Inquiry for the item from e14

    Thanks

  • Question : Inquiry for the item from happykelvinOct 13, 2020

    Hi do u have an English manual? I just received but not sure how to use

    Answer : [Re] Inquiry for the item from happykelvin

    Dear

    Question : [Re] Inquiry for the item from happykelvin

    You can download it via website easily

  • Question : Inquiry for the item from ast****May 16, 2020

    May I know what is the plug type? Is it suitable for Singapore use?

    Answer : [Re] Inquiry for the item from ast****

    Hello
    Thank you for inquiry,
    This can be used in your Singapore.
    The power is 220-240 volt.
    The plug is EU type.
    If you need transformer plug, the URL is.
    https://www.qoo10.sg/g/616434988
    Have nice day.

  • Question : Inquiry for the item from mic****Sep 25, 2019

    Is the setting in English or Korean?

    Answer : [Re] Inquiry for the item from mic****

    Yes this is 3.0 ver.
    You can also set in English
    Thanks

+View all Notice, FAQ, Q&A >>
IWANNA KOREA FOOT Stretch Massager BACK Stretcher Stretching Healthcare Home Gym
IWANNA KOREA FOOT Stretch Massager BACK Stretcher Stretching Healthcare Home Gym
Item Q&A
  • Question : Inquiry for the item from soulgirl02May 02, 2021

    Hello is this normal size or mini ?

    Answer : [Re] Inquiry for the item from soulgirl02

    Hello New purple is mini. Thanks

  • Question : Inquiry for the item from ngl_02Aug 09, 2020

Philips Gopure GP5611 Car Air Purifier Air Sterilizer (Black)
Philips Gopure GP5611 Car Air Purifier Air Sterilizer (Black)
Item Q&A
  • Question : Inquiry for the item from benimaru17May 02, 2021

    How many filters are need to be replaced? Is it both saniplus filter and hesmax filter? How long can the filter last?

    Answer : [Re] Inquiry for the item from benimaru17

    Hello This is genuine philips filter.

    Question : [Re] Inquiry for the item from benimaru17

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=689684836

    Answer : [Re] Inquiry for the item from benimaru17

    Only 1 filter

  • Question : Inquiry for the item from gohkarhuiApr 02, 2021

    Do you sell the filter ?

    Answer : [Re] Inquiry for the item from gohkarhui

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=689684836

    Question : [Re] Inquiry for the item from gohkarhui

    Really thanks

  • Question : Inquiry for the item from kelvin leeMar 13, 2021

Cuisinart GR-4NKR Electric Grill Meat Griddler Removable Plates Integrated
Cuisinart GR-4NKR Electric Grill Meat Griddler Removable Plates Integrated
Item Q&A
  • Question : Inquiry for the item fromMay 02, 2021

  • Question : Inquiry for the item from sjnsgohMar 04, 2021

  • Question : Inquiry for the item from bilalsadDec 28, 2020

    Does.this comes with Singapore plug ? I don't see option of adding a SG plug, kindly confirm if this will work in Singapore with default plug.

    Answer : [Re] Inquiry for the item from bilalsad

    Hello
    Thank you for inquiry,
    This can be used in your Singapore.
    The power is 220-240 volt.
    The plug is EU type.
    If you need transformer plug, the URL is.
    https://www.qoo10.sg/g/616434988
    Have nice day.

  • Question : Inquiry for the item from ksw101Sep 15, 2020

  • Question : Inquiry for the item from allmaneksJul 23, 2020

    What is the voltsge. Does this product work in Singapore

    Answer : [Re] Inquiry for the item from allmaneks

    Hello
    Thank you for inquiry,
    This can be used in your Singapore.
    The power is 220-240 volt.
    Have nice day.

+View all Notice, FAQ, Q&A >>
illobot Korea New Ultrasonic Robot Robotic Vacuum Cleaner
illobot Korea New Ultrasonic Robot Robotic Vacuum Cleaner
Item Q&A
  • Question : Inquiry for the item from eddysoo168May 02, 2021

    Hi Seller,
    Do you sell the brushes for the robot?

    Answer : [Re] Inquiry for the item from eddysoo168

    Hello We do not sell the accessories. You can use it semi-permanently. Thannks

  • Question : Inquiry for the item from eddysoo168Dec 04, 2020

    Hi Seller,
    Do you have the English version of the manual. I can't read Korean, till now I still not able to operate the machine. Please help...

    Answer : [Re] Inquiry for the item from eddysoo168

    Dear customer
    Thank you for inquiry and the product is easy to operate.
    The Hanse Korea do not make the English manual due to the copy product from other company.
    However it is very easy to use.
    So they provide only international official website.
    Best regards

    Question : [Re] Inquiry for the item from eddysoo168

    Can I have the website address?

    Answer : [Re] Inquiry for the item from eddysoo168

    https://smartstore.naver.com/hansaemall

    Question : [Re] Inquiry for the item from eddysoo168

    Official site

  • Question : Inquiry from Janettan08Oct 19, 2020

    I have bought the above item few months back and the brush keep on dropping out and 1side of the brush is spoilt. I would like to buy one of the components, especially the brush. How do I go about to buy the pair of brush and how much that it cost? I would kindly appreciate if you could get back to me asap as the Robotic vacuum cleaner cannot be used without the brush. Thank you. Buyer is Janet Tan

    Answer : [Re] Inquiry from Janettan08

    Dear
    Thank you for contacting.
    Let me check your parcel with the manufacture.
    Pls recontact us for the reply in 2 business days ?
    Thanks

    Question : [Re] Inquiry from Janettan08

    Hi Seller, would appreciate if you could kindly assist to check where can I buy the accessories side brush. Looking forward to your early reply. Thank you

    Answer : [Re] Inquiry from Janettan08

    Dear The manufacture do not sell the seperate side brush. Thanks

  • Question : Inquiry for the item from Janettan08Oct 22, 2020

    Hi Seller, I have bought Illobot Robotic vaccum cleaner in June 2020 from Shoppee. The side brush has gave way and I need to buy the accessories side brush. Without the side brush the vaccum cleaner is not working. Would appreciate your help if you can help me as I need to buy the side brush. I would like to know how much is the cost of a pair of side brush? Need to buy a few pairs for stand by. Looking forward to your early reply. Thank you. Buyer is Janet Tan

    Answer : [Re] Inquiry for the item from Janettan08

    Dear We were informed from the manufacture do not provide spare side brush. Thanks

  • Question : Inquiry for the item from Janettan08Oct 20, 2020

    Hi Seller, I have written in yesterday to check whether I can purchase the side brush. I'm still waiting for your respond. Kindly reply to me asap as I need to know the price for a pair of side brush.

    Answer : [Re] Inquiry for the item from Janettan08

    Dear The side brush is not sold seperatly from manufacture,

+View all Notice, FAQ, Q&A >>
GATEMAN Digital Doorlock Sliim Multifunction WNL-SP120
GATEMAN Digital Doorlock Sliim Multifunction WNL-SP120
Item Q&A
  • Question : Inquiry for the item from francisMay 02, 2021

    Hi

    I have an existing Samsung SHS-5230, can this gateman SP-120 replace Samsung SHS-5230, without drilling a new hole for mortise?

    Hope to hear your reply soon soon. Thank you.

    Answer : [Re] Inquiry for the item from francis

    Dear Customer
    As we mentioned we have partnered with Sherlock pte. Ltd
    (Business registration no. 201511715)
    When you receive the door lock from our store, you can contact Tony in
    Sherlock for lock Install with a purchase from Delight Store.
    They will best help you.
    Best regards

    Contact window ;
    Tony
    +65 98307788
    Sherlock.Singapore@gmail.com
    Sherlock pte. ltd
    Business registration no. 201511715 e
    Digital locks @. http://interlock.com.sg
    Contact nos 84846924, 96804569, 98307788

Delki Premium Electric Deep Fryer 7 liters DK-301 Air Fryer
Delki Premium Electric Deep Fryer 7 liters DK-301 Air Fryer
Item Q&A
  • Question : Inquiry for the item from 41574963May 01, 2021

    Dear seller, can I know if the fryer has local warranty?

    Answer : [Re] Inquiry for the item from 41574963

    Dear Customer
    Thank you for inquiry and enjoy shopping.
    We provide you 1 year international seller warranty from the receipt date only in Korea.

    1) Who does the return pick up?
    If there is defect with the product within 15 days of receipt, we will arrange the Qxpress staff to go and pick it up for free.
    You do not need any action and all of repair fee is charged to the seller.
    There are two cases in which the buyer must send directly:
    1) Inaccurately ordered by buyer mistake
    2) After 15 days of receipt of the goods

    2) Is it possible to exchange new items?
    If we and manufacture CS team think that there is a problem with the product within 15 days from the receipt date, we absolutly can exchange it with a new product.
    However, after 15 days, if there is a problem with the item,
    It can be repaired free of charge for one year only in Korea.
    (Warranty period may vary depending on the product, so please ask the seller)

    Best Regards

  • Question : Inquiry for the item from Kohfam2009Jan 24, 2021

    Is 3-pins or 2-pins power plug?

    Answer : [Re] Inquiry for the item from Kohfam2009

    Hello
    Thank you for inquiry,
    This can be used in your Singapore.
    The power is 220-240 volt.
    The plug is EU type.
    If you need transformer plug, the URL is.
    https://www.qoo10.sg/g/616434988
    Have nice day.

  • Question : Inquiry for the item from davidchoo168Dec 26, 2020

    Hi Seller,

    I bought the Delki 7L DK-301 deep fryer on May 2020, now the unit is not showing any light or reaction. Please advise how to proceed, thanks.

    BR,

    David

    Answer : [Re] Inquiry for the item from davidchoo168

    Dear customer
    Thank you for contacting and apologize for the inconvenience caused to you.

    We do not find your order number and name.
    If you place order on our store, you should leave the message on your "MYQ10" page so that we can find your order number and correct your full name.

    The URL is " Qoo10.sg Login>My Qoo10>Shopping List>Recent Orders"
    Because this window is Q and A board.

    Thank you for your patience collaboration.
    Best Regards

  • Question : Inquiry for the item from 210****May 13, 2020

    Hi, can I have the specification of the products ?

    Answer : [Re] Inquiry for the item from 210****

    Frying machine | Capacity: 7L

    Operating part: Dial type

    Temperature control: Up to 190 ℃

    Timer: 30min

    Transparent window (Check cooking status)

    Power supply indicator | Code storage

    Overheat prevention

    Power consumption: 2,010 ~ 2,400W

LEQUIP BLD600 BL Food Dehydrator Full Staineless 6 Trays
LEQUIP BLD600 BL Food Dehydrator Full Staineless 6 Trays
Item Q&A
  • Question : Inquiry for the item from Claraloh79May 01, 2021

    Hi the one year warranty u mentioned,which agent do I go to in Singapore for the repair or exchange?

    Answer : [Re] Inquiry for the item from Claraloh79

    Dear Customer
    Thank you for inquiry and enjoy shopping.
    We provide you 1 year international seller warranty from the receipt date only in Korea.

    1) Who does the return pick up?
    If there is defect with the product within 15 days of receipt, we will arrange the Qxpress staff to go and pick it up for free.
    You do not need any action and all of repair fee is charged to the seller.
    There are two cases in which the buyer must send directly:
    1) Inaccurately ordered by buyer mistake
    2) After 15 days of receipt of the goods

    2) Is it possible to exchange new items?
    If we and manufacture CS team think that there is a problem with the product within 15 days from the receipt date, we absolutly can exchange it with a new product.
    However, after 15 days, if there is a problem with the item,
    It can be repaired free of charge for one year only in Korea.
    (Warranty period may vary depending on the product, so please ask the seller)

    Best Regards

  • Question : Inquiry for the item from DomOct 11, 2020

    Is this rated at 50Hz for use in Singapore?

    Answer : [Re] Inquiry for the item from Dom

    Yes sure

NEOFLAM Korea Antibacterial Cutting Chopping Board Set / Made in Korea
NEOFLAM Korea Antibacterial Cutting Chopping Board Set / Made in Korea
Item Q&A
  • Question : Inquiry for the item from wxhmdxMar 27, 2021

    I ordered the knife set. But I did not receive any knife. Were the knife missed or if it is mean to be just a knife holder?

    Answer : [Re] Inquiry for the item from wxhmdx

    Hello
    Thank you for contacting
    Please do not worry and we will do our best to help you.
    Firstly we would like to work together to resolve the issue for your satisfaction.
    Therefore we kindly ask you to follow these steps in order to check the CCTV and investigate with our manufacture.

    - Please take the picture all of the products you received in good lighting.

    Thank you for your patience collaboration.
    Best Regards

    Question : [Re] Inquiry for the item from wxhmdx

    Here is the picture. As you can see, there is no knife.

    Answer : [Re] Inquiry for the item from wxhmdx

    Hello Pls take the picture on the box and label?

    Question : [Re] Inquiry for the item from wxhmdx

    Thanks

    Answer : [Re] Inquiry for the item from wxhmdx

    These are the only 2 boxes I received. It only has knife block. It does not comes with knifes.

    Question : [Re] Inquiry for the item from wxhmdx

    If you are asking the shipping box and label, here it is

    Answer : [Re] Inquiry for the item from wxhmdx

    Shipping label

    Question : [Re] Inquiry for the item from wxhmdx

    Hello We were informed from carrier company. As the customs policy, the knife is holded from clearence part. Best regards

    Answer : [Re] Inquiry for the item from wxhmdx

    Thanks for the reply. If that’s the case, can I get partial refund?

    Question : [Re] Inquiry for the item from wxhmdx

    We also currently check with carrier company.

    Answer : [Re] Inquiry for the item from wxhmdx

    Dear
    Thank you for contacting and really really apologize for the inconvenience caused to you.
    Let me check your parcel with the manufacture and carrier company.
    Pls recontact us for the reply in 2 business days ?
    Thanks

    Question : [Re] Inquiry for the item from wxhmdx

    any update on this?

    Answer : [Re] Inquiry for the item from wxhmdx

    any update on this?

    Question : [Re] Inquiry for the item from wxhmdx

    We are checking now with carrier company

    Answer : [Re] Inquiry for the item from wxhmdx

    Hello, I want to follow us to see if there is any update on this.

    Question : [Re] Inquiry for the item from wxhmdx

    Hello, I want to follow us to see if there is any update on this.

    Answer : [Re] Inquiry for the item from wxhmdx

    Hello We will partial refund to you $10.51

    Question : [Re] Inquiry for the item from wxhmdx

    Thank you. I did not get the refund yet. Can you please refund to my original address payment?

    Answer : [Re] Inquiry for the item from wxhmdx

    I mean original payment.

    Question : [Re] Inquiry for the item from wxhmdx

    Dear
    Thank you for contacting and really really apologize for the inconvenience caused to you.
    Let me check with Q10 side. Pls recontact us for the reply in 2 business days ?
    Thanks

  • Question : Inquiry for the item from puaytianggohSep 13, 2020

  • Question : Inquiry for the item from sno****Jan 24, 2020

Duplex DP-606VC 600W Handy Strong Vacuum Cleaner
Duplex DP-606VC 600W Handy Strong Vacuum Cleaner
Item Q&A
TARGUS Newport 15  Convertible 2-in-1 Backpack TSB948GL
TARGUS Newport 15 Convertible 2-in-1 Backpack TSB948GL
Item Q&A
  • Question : Inquiry for the item from Snow85Apr 28, 2021

    Hi, can fit how many inch of laptop?

    Answer : [Re] Inquiry for the item from Snow85

    Hello This bag is 15 size. Thanks

  • Question : Inquiry related delivery from beb****Oct 22, 2019

    How long it takes to deliver?

    Answer : [Re] Inquiry related delivery from beb****

    Dear Customer
    Thank you for inquiry,
    Item would be dispatched in 1 - 3 processing working days after payment confirmed.
    It will reach you in about 4 - 6 Business days.
    Excluded holidays and weekend.
    Really thanks

BLACK+DECKER FSMH1621CC Power Steam Mop Cleaner Mopping Steamer
BLACK+DECKER FSMH1621CC Power Steam Mop Cleaner Mopping Steamer
Item Q&A
  • Question : Inquiry for the item from ZekatApr 28, 2021

    Hi!

    I saw some people buying the 1621R but the one in stock is 1621CC - Is there any difference and is stock in Singapore? Thank you!

    Answer : [Re] Inquiry for the item from Zekat

    Hello Many difference. We do sell 1621CC . Thanks

  • Question : Inquiry for the item from AhmadApr 22, 2021

    Hello ... Greetings from Singapore.
    Do you have this item in stock and how soon can you deliver it?

    Thank you.

    Answer : [Re] Inquiry for the item from Ahmad

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=626562159

    Question : [Re] Inquiry for the item from Ahmad

    We have in stock.

    Answer : [Re] Inquiry for the item from Ahmad

    Thank you for your confirmation.

    Question : [Re] Inquiry for the item from Ahmad

    Welcome

  • Question : Inquiry for the item from PbsrayMar 20, 2021

    Hi. What kind of power plug does this mop use? Able to use in Singapore?

    Answer : [Re] Inquiry for the item from Pbsray

    Hello
    Thank you for inquiry,
    This can be used in your Singapore.
    The power is 220-240 volt.
    The plug is EU type.
    If you need transformer plug, the URL is.
    https://www.qoo10.sg/g/616434988
    Have nice day.

  • Question : Inquiry for the item from viv****Mar 22, 2020

    Hi, Does the steam mop come with any warranty? Thanks

    Answer : [Re] Inquiry for the item from viv****

    Dear Customer
    Thank you for inquiry and enjoy shopping.
    We provide you 1 year international seller warranty from the receipt date only in Korea.

    1) Who does the return pick up?
    If there is defect with the product within 15 days of receipt, we will arrange the Qxpress staff to go and pick it up for free.
    You do not need any action and all of repair fee is charged to the seller.
    There are two cases in which the buyer must send directly:
    1) Inaccurately ordered by buyer mistake
    2) After 15 days of receipt of the goods

    2) Is it possible to exchange new items?
    If we and manufacture CS team think that there is a problem with the product within 15 days from the receipt date, we absolutly can exchange it with a new product.
    However, after 15 days, if there is a problem with the item,
    It can be repaired free of charge for one year only in Korea.
    (Warranty period may vary depending on the product, so please ask the seller)

    Best Regards

  • Question : Inquiry for the item from nor****Mar 02, 2020

    Hi,

    I have received my item without the SG plug which I paid $4.90. My order number is 314613457. Please advise.

    Answer : [Re] Inquiry for the item from nor****

    Dear Customer
    Thank you for inquiry and please do not worry.
    As the supplier is different area in Korea, your remaining order is in transit to you separately.
    You will get it soon and we will do best help you.

    - Notice -
    If you make non-receipt claim, you must withdraw it
    Otherwise, it will be held in the logistics center.

    Really thanks

+View all Notice, FAQ, Q&A >>
Cuchen 6 people Rice Cooker Fast Cooking 3 Safe Packing CJS-FC0611F
Cuchen 6 people Rice Cooker Fast Cooking 3 Safe Packing CJS-FC0611F
Item Q&A
  • Question : 상품 관련 leedoyeon님의 문의입니다.Apr 28, 2021

  • Question : Inquiry for the item from jmkongiAug 18, 2020

    Hi seller
    Is this cooker made in korea?
    Thanks.

    Answer : [Re] Inquiry for the item from jmkongi

    Dear
    We have been receiving from Cuchen Korea, also made in Korea.
    Thanks

  • Question : Inquiry for the item from ifr****Jun 09, 2020

    Are the voltage and Hz of this rice cooker ok to use in Singapore?

    Answer : [Re] Inquiry for the item from ifr****

    Hello
    Thank you for inquiry,
    This can be used in your Singapore.
    The power is 220-240 volt 50hz .
    Have nice day.

  • Question : Inquiry for the item from amr****May 17, 2020

    Does it come with English instruction manual ?

    Answer : [Re] Inquiry for the item from amr****

    Dear customer
    Thank you for inquiry and the product is easy to operate.
    The CUCKOO Korea do not make the English manual due to the copy product from other company.
    So they provide only international official website.
    Best regards

HONS Handy Bed Bedding Mattress Vacuum Cleaner
HONS Handy Bed Bedding Mattress Vacuum Cleaner
Item Q&A
  • Question : Inquiry for the item from evelyntoh29Apr 28, 2021

    Hi just brought product abt few months ago, but today tried to use it vacuum halfway it stop and cannot be on again.
    Pls advise

    Answer : [Re] Inquiry for the item from evelyntoh29

    Hello
    Thank you for inquiry and please do not worry.
    This is not defect.
    As this cleaner is smart device, firstly please check it.
    1. The bottom of the product should "face down"
    2. By pushing the both wheels
    3. light On
    Because the light is bad for the eyes, it means that the product should be used in bed but the light is shining.
    Really thanks

    Question : [Re] Inquiry for the item from evelyntoh29

    Dear customer
    Thank you for contacting and really really apologize for the inconvenience caused to you.
    Please do not worry and we will do our best to help you.
    It is often inadequate to use properly because of its normal use.
    Firstly we would like to work together to resolve the issue for your satisfaction.
    Therefore we kindly ask you to follow these steps in order to investigate with our manufacture.
    1. Please describe the problem with your item in detail.
    2. Please upload clear video of the product in good lighting or Youtube without voice.
    Thank you for your patience collaboration.
    Best Regards

  • Question : Inquiry for the item from janetnyhJan 16, 2021

    HI Seller,
    With regard to my order no. 334000505, you had sent me the wrong item. Please refer to the attached photo.

    Answer : [Re] Inquiry for the item from janetnyh

    Dear 2000 old model is sold out and will be discontinued, the new Cirling model is seent you. Thanks

  • Question : Inquiry for the item from ivyngllOct 30, 2020

    Hi
    Is there an English manual?

    Thank

    Answer : [Re] Inquiry for the item from ivyngll

    Dear customer
    Thank you for inquiry and the product is easy to operate.
    The HONS Korea do not make the English manual due to the copy product from other company.
    However it is very easy to use.
    So they provide only international official website.
    Best regards

    Question : [Re] Inquiry for the item from ivyngll

    Noted, thanks.

    Answer : [Re] Inquiry for the item from ivyngll

    Dear customer
    My pleasure
    We will do best help you
    Delight Store

  • Question : Inquiry for the item from mydarlingzeeSep 13, 2020

    Can specify function and differences on 1000 n 2000?

    Answer : [Re] Inquiry for the item from mydarlingzee

    Dear
    Suction power is better than than 1000.
    Thanks

  • Question : Inquiry for the item from aikalinJul 30, 2020

    Other than dust, is this good for dog fur as well?

    Answer : [Re] Inquiry for the item from aikalin

    Dear
    Yes you can remove the fur on the carpet.
    Thanks

+View all Notice, FAQ, Q&A >>
Lequip Food Dehydrator 8 Tray Smart Timer Convection Drying LD-9013 T62
Lequip Food Dehydrator 8 Tray Smart Timer Convection Drying LD-9013 T62
Item Q&A
TARGUS Newport 15  TSB945GL Backpack Women Men (Black)
TARGUS Newport 15 TSB945GL Backpack Women Men (Black)
Item Q&A
  • Question : Inquiry for the item from Bear79Apr 25, 2021

  • Question : Inquiry from sabrinalixinniJan 13, 2021

    Can fit 15.6 inch laptop?

    Answer : [Re] Inquiry from sabrinalixinni

    Is it waterproof?

    Question : [Re] Inquiry from sabrinalixinni

    Can fit 15.6 inch laptop?
    Yes

    Is it waterproof?

    Answer : [Re] Inquiry from sabrinalixinni

    Yes

  • Question : Inquiry from hoo****May 28, 2020

    Hi, is the item still available?

    Answer : [Re] Inquiry from hoo****

    Yes sure

  • Question : Inquiry related delivery from ela****Feb 15, 2020

    Hi

    What is the estimated arrival date if I place order today?
    Do u have priority shipping option as I need it urgently

    Thanks

    Answer : [Re] Inquiry related delivery from ela****

    Dear Customer
    Thank you for inquiry,
    Item would be dispatched in 1 - 3 processing working days after payment confirmed.
    It will reach you in about 4 - 6 Business days.
    Excluded holidays and weekend.
    Really thanks

    Question : [Re] Inquiry related delivery from ela****

    Hi, I made the order on 15 feb, sorry for the rush, appreciate if you can ship out as soon as possible. Many thanks

    My cart number is 132898922.

    Answer : [Re] Inquiry related delivery from ela****

    Dear Customer
    Thank you for contacting

    Your parcel is already sent to the sort center.
    We will ask them to ship the one urgently and update your tracking number in 1-4 business days.
    http://qfs.qxpress.asia/Customer/TraceParcels?TrackingNo=

    If the tracking number has not been updated after 2 days, please do not hesitate to contact us.

    Thank you for your patience collaboration.
    Best Regards

  • Question : Inquiry related delivery from ela****Feb 12, 2020

    Hi

    What is the estimated arrival date if I place order today?
    Do u have priority shipping option as I need it urgently

    Thanks

    Answer : [Re] Inquiry related delivery from ela****

    Dear Customer
    Thank you for inquiry,
    Item would be dispatched in 1 - 3 processing working days after payment confirmed.
    It will reach you in about 4 - 6 Business days.
    Excluded holidays and weekend.
    Really thanks

Samsung Korea Digital Door Lock Remote Set Module
Samsung Korea Digital Door Lock Remote Set Module
Item Q&A
  • Question : Inquiry for the item from evelyntan3Feb 27, 2021

    Is this remote compatible with SHP-DS705?

    Answer : [Re] Inquiry for the item from evelyntan3

    Hello Yes sure

    Question : [Re] Inquiry for the item from evelyntan3

    Hi I have received the item.
    Do you have installation guide available and I have am facing this issue?

    Thanks.

    Answer : [Re] Inquiry for the item from evelyntan3

    Dear Customer
    Thank you for purchasing for our shop's digital door lock goods.
    As we mentioned we have partnered with Sherlock pte. Ltd
    (Business registration no. 201511715)
    When you receive the door lock from our store, you can contact Tony in
    Sherlock for lock Install with a purchase from Delight Store.
    They will best help you.
    Best regards

    Contact window ;
    Tony
    +65 98307788
    Sherlock.Singapore@gmail.com
    Sherlock pte. ltd
    Business registration no. 201511715 e
    Digital locks @. http://interlock.com.sg
    Contact nos 84846924, 96804569, 98307788

    Question : [Re] Inquiry for the item from evelyntan3

    Hi Seller, the item I bought is remote control and NOT door lock.

    Pls see photo that original transmitter vs bought transmitter from Delight does not fit with current door lock.

    Would you pls advise or clarify?

    Answer : [Re] Inquiry for the item from evelyntan3

    Hello First of all the remote is changed all.
    The 2nd thing you can send usthe video ?

    Question : [Re] Inquiry for the item from evelyntan3

    Dear customer
    Thank you for contacting and really really apologize for the inconvenience caused to you.
    Please do not worry and we will do our best to help you.
    It is often inadequate to use properly because of its normal use.
    Firstly we would like to work together to resolve the issue for your satisfaction.
    Therefore we kindly ask you to follow these steps in order to investigate with our manufacture.
    1. Please describe the problem with your item in detail.
    2. Please upload clear video of the product in good lighting or Youtube without voice.
    Thank you for your patience collaboration.
    Best Regards

    Answer : [Re] Inquiry for the item from evelyntan3

    As you can see from the video, the original transmitter from door lock vs new transmitter bought from Delight, I am unable to fit the new bought to door lock. Pls advise.

    Question : [Re] Inquiry for the item from evelyntan3

    Dear
    Thank you for contacting
    Let me check your parcel with the manufacture company.
    Pls recontact us for the reply in 2 business days ?
    Thanks

    Answer : [Re] Inquiry for the item from evelyntan3

    Hi seller, any update?

    Question : [Re] Inquiry for the item from evelyntan3

    Dear Pls check this file that you purchased the module. You received green PCB?

    Answer : [Re] Inquiry for the item from evelyntan3

    This is the item I received

    Question : [Re] Inquiry for the item from evelyntan3

    Green PCB

    Answer : [Re] Inquiry for the item from evelyntan3

    Hello On 2nd thought , You have to send us to check.

    Question : [Re] Inquiry for the item from evelyntan3

    Hi seller, pls clarify why do u want us to action?
    Do we need to send back the item to Korea for further checking?

    Answer : [Re] Inquiry for the item from evelyntan3

    Yes right you have to send us we can check with manufacture.

    Question : [Re] Inquiry for the item from evelyntan3

    Moon Woo SUK
    Post Code : 16435
    Address : #202 Jugong Plaza, 70, Deogyeong-daero 697beon-gil, Paldal-gu
    City : Suwon-si
    State : Gyeonggi-do
    Country : Korea
    Phone : +82-70-7798-7320

    Answer : [Re] Inquiry for the item from evelyntan3

    Hi seller, it is taking too long to resolve the issue and obviously the item received does not fit with the door look as per previous advice. May I request for refund and you can arrange courier for collection?

    Question : [Re] Inquiry for the item from evelyntan3

    Hi seller, pls advise refund process.

    Answer : [Re] Inquiry for the item from evelyntan3

    Dear customer
    Thank you for contacting and would like to extend our apologies for this inconvenience.
    We arranged Qxpress staff to pick up the parcel.

    When they visit you
    1) Forward it in small packaging with original box
    2) Must leave the information on the paper
    (Your full name, Order number, Defect status, Received date)
    3) Print the "Return Label"
    Qoo10 site log-in > My Qoo10 > Shopping list > click "print return label" at status.

    Repairs and shipments will take longer if the exact information is not provided.
    Thank you for your patience collaboration.
    Best Regards

    Question : [Re] Inquiry for the item from evelyntan3

    Hi seller, thank you for the arrangement.

    Item has been handover to courier.

    Pls confirm the refund process when u received.

    Answer : [Re] Inquiry for the item from evelyntan3

    Sure we will check

    Question : [Re] Inquiry for the item from evelyntan3

    Hi any update on refund?

    Answer : [Re] Inquiry for the item from evelyntan3

    Hello Tan Li Ying

    Question : [Re] Inquiry for the item from evelyntan3

    We refunded fully. Thanks

    Answer : [Re] Inquiry for the item from evelyntan3

    Hi seller, may I know who did u refund to?

    Question : [Re] Inquiry for the item from evelyntan3

    Hello We do refunded fully to you. You can check on MYQ10 page. Thanks

    Answer : [Re] Inquiry for the item from evelyntan3

    Ok noted received with thanks.

    Question : [Re] Inquiry for the item from evelyntan3

    Dear customer
    My pleasure
    We will do best help you
    Delight Store

  • Question : Inquiry for the item from JonJan 25, 2021

    what region is the zwave module frequency?

    Answer : [Re] Inquiry for the item from Jon

    Dear What is zwave ?

  • Question : Inquiry for the item from Greatlyblessed55Dec 20, 2020

    Is this remote compatible with SHP-DS700?

    Answer : [Re] Inquiry for the item from Greatlyblessed55

    Yes correct

    Question : [Re] Inquiry for the item from Greatlyblessed55

    Is this model available (see picture)? Or has it been replaced with the white slim remote?

    Answer : [Re] Inquiry for the item from Greatlyblessed55

    What you send is discontinued model. Our product is new compatiable model. Thanks

  • Question : Inquiry for the item from Greatlyblessed55Dec 20, 2020

    Hi. Compatible with SHP-DS700?

    Answer : [Re] Inquiry for the item from Greatlyblessed55

    Yes correct

  • Question : Inquiry for the item from innovimageNov 26, 2020

    Compatible with SHS-2621?

    Answer : [Re] Inquiry for the item from innovimage

    Yes sure

    Question : [Re] Inquiry for the item from innovimage

    thk u. i ordered alrdy.

    Answer : [Re] Inquiry for the item from innovimage

    Thanks

+View all Notice, FAQ, Q&A >>
Spectra 60 PCS Easy Breast Milk Storage Pack Temperature Sensing type
Spectra 60 PCS Easy Breast Milk Storage Pack Temperature Sensing type
Item Q&A
  • Question : Inquiry for the item from Shopingfever87Apr 25, 2021

  • Question : Inquiry for the item from iv_lee22Mar 23, 2021

    Comes with adapter?

    Answer : [Re] Inquiry for the item from iv_lee22

    Yes sure

Oral b Stages Power Electric Toothbrush for Kids
Oral b Stages Power Electric Toothbrush for Kids
Item Q&A
  • Question : Inquiry for the item from chukkalasandeepApr 25, 2021

    Hi,

    I want to order for boy and I need the car model only, is it possible?

    Answer : [Re] Inquiry for the item from chukkalasandeep

    Yes you can choose for car. Thanks

    Question : [Re] Inquiry for the item from chukkalasandeep

    HI, There is no option to choose car, just boy or girl

    Answer : [Re] Inquiry for the item from chukkalasandeep

    Hello Boy is for car

    Question : [Re] Inquiry for the item from chukkalasandeep

    Ok Thank you, I just raised the order. Please send good item.

    Answer : [Re] Inquiry for the item from chukkalasandeep

    Dear customer
    My pleasure
    We will do best help you
    Please leave the best review for us ?
    Delight Store

  • Question : Inquiry for the item from DeepbleurDec 14, 2020

  • Question : Inquiry for the item from ste_lla_Aug 14, 2020

  • Question : Inquiry for the item from she****Jun 29, 2020

    Hi i bought the electric toothbrush together with the refill , but i only got the refill only , no toothbrush inside , please get back to me soon

    Answer : [Re] Inquiry for the item from she****

    This is the closeup , pls get back to me soonest

    Question : [Re] Inquiry for the item from she****

    This is the closeup , pls get back to me soonest

    Answer : [Re] Inquiry for the item from she****

    Dear Customer
    Thank you for inquiry and please do not worry.
    As the supplier is different area in Korea, your remaining stage power order is in transit to you separately.
    You will get it soon and we will do best help you.

    - Notice -
    If you make non-receipt claim, you must withdraw it
    Otherwise, it will be held in the logistics center.

    Really thanks