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Item	Question & Answer
Botech INT KOREA / Purisukin LED Mask In-Line Mask - Gold Color Item Q&A	Question : Inquiry for the item from gra***Jan 18, 2020 Must the mask be powered by the andriod app? Is there a remote control to operate the mask? I am using iphone. Question :* Inquiry for the item from the***Dec 26, 2019 Hi, I just placed an order for the pink led mask. Do you have pink in colour? Answer :* [Re] Inquiry for the item from the**** Yes sure All color we have in stock. Thanks Question : Inquiry for the item from tan***Nov 28, 2019 Is there infra lights besides LED? And how many lights are there Answer :* [Re] Inquiry for the item from tan**** Hello Botech INT KOREA Purisukin LED Mask In-Line Mask Made in Korea LED Mask \| Mask Type \| Used Part: Face \| Glass Type \| Powered \| LED Red Light + LED Blue Light + IR Wave \| Mode: 3 \| TUV Certified \| Smartphone \| 1 Time: 10 Minute \| Color: Pink, Gold Pore management content: Moisture, Skin condition, Pores, Skin texture, Skin tone, Wrinkle type: Mask type: Eyes, Chin, Face, Skin function: LED Blue light, LED red light, IR wavelength additional function: Smartphone interlocking power method: Power connection permission: TUV certified item: LED mask Thanks Question : Inquiry for the item from 237***Oct 22, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from 237**** Secret Inquiry Question : Inquiry for the item from the***Oct 19, 2019 Can we open our eyes during usage? Does this come with a UV eye shield mask? Answer :* [Re] Inquiry for the item from the**** Can we open our eyes during usage? Yes sure What is UV eye shield mask?
Spectra Korea 28mm HandsFree Set Breast Feeding Accessories Item Q&A	Question : Inquiry for the item from jen***Jan 18, 2020 My flange is 28mm for normal pump. However when i bought 28mm handsfree set it didn't givs me much milk yield. Should i get 25mm instead? Question :* Inquiry for the item from pol***Sep 28, 2019 1 set is 2 pumps= 2 cups? and 2 set is 4 pumps= 4 cups? Answer :* [Re] Inquiry for the item from pol**** 2 set are 2 pumps Question : Inquiry for the item from nur***Aug 11, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from nur**** Secret Inquiry Question : Inquiry for the item from ivo***Aug 02, 2019 Hi, can this be used with Avent double pump? Answer :* [Re] Inquiry for the item from ivo**** There is no problem Thanks Question : Inquiry for the item from ren***Jul 07, 2019 Is this a set of 2 or 1? Answer :* [Re] Inquiry for the item from ren**** You can choose the option Question : Inquiry related delivery from tif***Jul 03, 2019 Can receive by 9 July? Answer :* [Re] Inquiry related delivery from tif**** Hi?? Question : [Re] Inquiry related delivery from tif**** Dear Customer Thank you for inquiry, Item would be dispatched in 1 - 3 processing working days after payment confirmed. It will reach you in about 4 - 6 Business days. Excluded holidays and weekend. Really thanks Question : Inquiry for the item from par***Jul 03, 2019 Hi is this one set or 2 set Answer :* [Re] Inquiry for the item from par**** You can choose the opption Thanks Question : Inquiry related delivery from tif***Jul 03, 2019 Secret Inquiry Answer :* [Re] Inquiry related delivery from tif**** Secret Inquiry Question : Inquiry for the item from sth***May 09, 2019 1 set is one side or 2 pump? Answer :* [Re] Inquiry for the item from sth**** Hello 2 Pump Question : Inquiry for the item from lii***Apr 06, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from lii**** Secret Inquiry Question : Inquiry for the item from wen***Mar 22, 2019 Hi, does the warranty starts from birth of baby or date or purchase? Answer :* [Re] Inquiry for the item from wen**** Hello From the date of receipt of the item Thanks Question : Inquiry for the item from jas***Feb 18, 2019 Hi, is the valve meant to have a gap like this in the photo? From what I know, if valve has a gap like this, it will affect the suction power. Please clarify. If this is a faulty item, pls resend a new valve at zero cost to me. I am looking forward to your reply soon. Answer :* [Re] Inquiry for the item from jas**** I bought another set of handsfree pump and the valve is different from the 1st one I had. This valve does not have a gap. Which means the 1st set's valve I receive is faulty (it has a gap). Please respond ASAP and re-send a new valve (ensure no gap) at no cost to me since it is due to faulty item. Question : [Re] Inquiry for the item from jas**** Hello It is normal that there is a gap in the valve. We have a picture of the product we have attached. Thanks Question : Inquiry for the item from tan***Feb 04, 2019 Hi, how to get from u the 21mm shield with this set? Answer :* [Re] Inquiry for the item from tan**** Hello There is no 21 size Thanks Question : Inquiry for the item from lyn***Jan 16, 2019 1 set comes in 2pcs right? Answer :* [Re] Inquiry for the item from lyn**** Hello 1 set means 1 pcs Question : Inquiry for the item from hoo***Nov 04, 2018 Hi, set 1 got 1 cup or 2 cups? Answer :* [Re] Inquiry for the item from hoo**** Hello Set 1 means 1 cup set. Thanks Question : Inquiry for the item from suk***Nov 03, 2018 Secret Inquiry Answer :* [Re] Inquiry for the item from suk**** Secret Inquiry Question : Inquiry for the item from jan***Nov 02, 2018 Hi I have purchased 9+ from you earlier and wanting to buy the hadsfree now. This handsfree comes with 28mm flange right? Can Maymom fit this? And if yes, do u sell Maymom 21mm? Answer :* [Re] Inquiry for the item from jan**** Hello Yes the size is 28mm We do not sell the Maymom . Thanks Question : Inquiry for the item from nur***Nov 02, 2018 Whats the different between 1 set and 2 set? Answer :* [Re] Inquiry for the item from nur**** Hello That means set. Thanks Question : Inquiry for the item from sha***Oct 24, 2018 Are the parts compitable with cimilre F1? Answer :* [Re] Inquiry for the item from sha**** Hello Yes sure Question : Inquiry for the item from muh***Oct 22, 2018 Do you have size 24mm for the hand free Answer :* [Re] Inquiry for the item from muh**** Hello We have only 28mm Question : Inquiry for the item from pur***Sep 30, 2018 Hi, Would like to understand for 1 set it mean 2 collection cups right? Answer :* [Re] Inquiry for the item from pur**** Hello 1 Set has 1 cup set. Thanks Question : Inquiry for the item from chr***Sep 29, 2018 Secret Inquiry Answer :* [Re] Inquiry for the item from chr**** Secret Inquiry Question : Inquiry for the item from qin***Sep 27, 2018 Secret Inquiry Answer :* [Re] Inquiry for the item from qin**** Secret Inquiry Question : Inquiry for the item from aam***Aug 11, 2018 Do u have 24mm? Answer :* [Re] Inquiry for the item from aam**** Hello Sorry we have 28mm. Thanks Question : Inquiry for the item from meg***Aug 06, 2018 Hello, does the maymom insert for freemie cups work for this? 28mm is too big for me thanks Answer :* [Re] Inquiry for the item from meg**** Hello The size is fixed. Thanks Question : Inquiry for the item from foo***Jul 23, 2018 Can the silicone massager be inserted to the handsfree cup? Answer :* [Re] Inquiry for the item from foo**** Hello What is the silicone massager ? Please send us the image we can get it. Thanks Question : Inquiry from Yee***Jul 13, 2018 Hi, I thought I have purchase 2 set as per the description or says two sets of everything. However I am surprised to open the box and only see one set and the box says 24mm. Please kindly advise. Answer :* [Re] Inquiry from Yee**** Hello Sean Seah Please ignore the box ^^ You ordered "Set Quantity:01_1 Set" Best regards Question : [Re] Inquiry from Yee**** Please confirm if it is 28mm? Answer : [Re] Inquiry from Yee**** Hello Sean Seah Yes the size is correct. Thanks Question : Inquiry for the item from sim***Jul 07, 2018 Hi seller..are we able to replace smaller flange size like freemie cups? Answer :* [Re] Inquiry for the item from sim**** Hello The size is fixed from the manufacture. You need 24mm ? Best regards +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
◆Pro Controller for Super Smash Bros Ultimate Nintendo Switch Console Item Q&A	Question : Inquiry for the item from ron***Jan 17, 2020 Hi Seller, is the option 2 Pro Smash Controller has available stock? Question :* Inquiry for the item from nib***Dec 13, 2018 What is the difference between the two model? Answer :* [Re] Inquiry for the item from nib**** Hello One is title CD and the other is controller. Thanks Question : [Re] Inquiry for the item from nib**** So which is the controller. As I have already ordered the first option thinking it is the controller Answer : [Re] Inquiry for the item from nib**** Helllo The option 1 is Title CD Question : [Re] Inquiry for the item from nib**** I just sent in a query to cancel/refund as I wanted the controller not the title cd Answer : [Re] Inquiry for the item from nib**** Dear Customer Thank you for contacting Your parcel is already sent to the sort center. Thank you for your patience collaboration. Best Regards Question : [Re] Inquiry for the item from nib**** So does it mean its still sending to me? Answer : [Re] Inquiry for the item from nib**** Dear Customer Thank you for contacting Your parcel is already sent to the sort center. SGP140917823 We will ask them to ship the one urgently and update your tracking number in 1-2 business days. Thank you for your patience collaboration. Best Regards Question : [Re] Inquiry for the item from nib**** How do i return the product? Answer : [Re] Inquiry for the item from nib**** Dear Customer Thank you for inquiry and enjoy shopping. We provide you 1 year international seller warranty from the receipt date only in Korea. 1) Who does the return pick up? If there is defect with the product within 15 days of receipt, we will arrange the Qxpress staff to go and pick it up for free. You do not need any action and all of repair fee is charged to the seller. There are two cases in which the buyer must send directly: 1) Inaccurately ordered by buyer mistake 2) After 15 days of receipt of the goods 2) Is it possible to exchange new items? If we and manufacture CS team think that there is a problem with the product within 15 days from the receipt date, we absolutly can exchange it with a new product. However, after 15 days, if there is a problem with the item, It can be repaired free of charge for one year only in Korea. (Warranty period may vary depending on the product, so please ask the seller) Best Regards Question : Inquiry for the item from sha***Dec 14, 2018 Everyone wants to know what they get for option 2. But no reply. Can i know why. Answer :* [Re] Inquiry for the item from sha**** Hello Option 2 is controller Question : Inquiry for the item from sha***Dec 14, 2018 What do I get for $101.90 What do I get for $79.90 Answer :* [Re] Inquiry for the item from sha**** Hello Option 1 is Only CD Title 2 is for Smash Bros Controller. Thanks Question : Inquiry for the item from yeo***Dec 14, 2018 Secret Inquiry Answer :* [Re] Inquiry for the item from yeo**** Secret Inquiry Question : Inquiry for the item from jps***Dec 13, 2018 What's the difference between Option 1 and Option 2? Is Option 2 Controller + Game (Smash Bros)? Answer :* [Re] Inquiry for the item from jps**** Hello One is title CD and the other is controller. Thanks Question : Inquiry for the item from 241***Dec 12, 2018 what is option 2? controller + game? Answer :* [Re] Inquiry for the item from 241**** Hello Cd or Controller. Really thanks Question : Inquiry for the item from jor***Dec 12, 2018 Hi, can I confirm option 2 means Smash Bros game + The pro controller? Answer :* [Re] Inquiry for the item from jor**** Hello CD or Controller. Really thanks Question : Inquiry for the item from ken***Dec 12, 2018 Is the controller from official nintendo controller? Answer :* [Re] Inquiry for the item from ken**** Hello This is original Nintendo. Thanks Question : [Re] Inquiry for the item from ken**** The option 2 is controller only or with game bundle Answer : [Re] Inquiry for the item from ken**** Hello All of Nintendo game are possible with this controller ^^ Thanks Question : Inquiry from dsi***Dec 12, 2018 May i know if it can work for other games, like mario kart etc? Answer :* [Re] Inquiry from dsi**** Hello Yes sure all of games are possible. Question : Inquiry for the item from 261***Dec 12, 2018 Secret Inquiry Answer :* [Re] Inquiry for the item from 261**** Secret Inquiry Question : Inquiry for the item from PIN***Dec 12, 2018 Is the controller official from Nintendo or a third party controller? Thanks Answer :* [Re] Inquiry for the item from PIN**** Hello This is original Nintendo. Thanks Question : Inquiry for the item from jer***Dec 12, 2018 Is the controller official from Nintendo or a third party controller? Thanks Answer :* [Re] Inquiry for the item from jer**** Hello This is original Nintendo. Thanks Question : Inquiry for the item from joh***Dec 12, 2018 Is the controller the official nintendo switch controller or a 3rd party controller? Answer :* [Re] Inquiry for the item from joh**** Hello This is original Nintendo. Thanks Question : Inquiry for the item from kai***Dec 11, 2018 Secret Inquiry Answer :* [Re] Inquiry for the item from kai**** Secret Inquiry +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
◆Sale Event◆Womens Painless Facial Face Body Flawless Hair Removal Remover Trimmer Shaver Item Q&A	Question : Inquiry for the item from ang***Jan 17, 2020 Hi if i order tomorrow can send me before Chinese new years,thks Question :* Inquiry for the item from ros***Jun 24, 2019 Is this product original? Exactly the one in the video? Answer :* [Re] Inquiry for the item from ros**** Hello Yes original https://youtu.be/ABXy7aslNoQ Question : [Re] Inquiry for the item from ros**** Cool. I've ordered already. Thanks! Answer : [Re] Inquiry for the item from ros**** Dear customer My pleasure Pls leave your best review for us ? We will do best help you Delight Store Question : Inquiry from 261***May 27, 2019 Secret Inquiry Answer :* [Re] Inquiry from 261**** Secret Inquiry Question : Inquiry for the item from dar***Mar 10, 2019 Hi ... is product made in china? Answer :* [Re] Inquiry for the item from dar**** Yes right
ORION Brick Wireless Mira-cast Mini Projector Smart Beam Theater Item Q&A	Question : Inquiry for the item from c_d***Jan 16, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from c_d**** Secret Inquiry Question : [Re] Inquiry for the item from c_d**** Secret Inquiry Answer : [Re] Inquiry for the item from c_d**** Secret Inquiry Question : Inquiry for the item from ado***Jan 08, 2020 Hi, I m thinking to replace my monitor with this mini Projector. Can this mini Projector support for the distance that is approximately 50cm. Will the screen clear? Thanks Regards, Kk, 92296872 Answer :* [Re] Inquiry for the item from ado**** Dear We send you the spec. MAX 100 inch Item DLP Projector Compact, portable Resolution FWVGA (854x480) Ratio Aspect ratio (16: 9) ANCIES 50 ANNECY Contrast Ratio 1,000: 1 Lamps & Lenses LED lamp 11 years (5 hours) Network DLNA, Wireless LAN, Airplay Memory slot microSD slot Built-in battery (integrated) 1,800mAh Usage time (maximum) 3 hours Weight 170g Question : Inquiry related delivery from haf***Dec 16, 2019 Hi, if order today, can receive by this Thursday? Answer :* [Re] Inquiry related delivery from haf**** Dear Customer Thank you for inquiry, Item would be dispatched in 1 processing working days after payment confirmed. It will reach you in about 4 - 5 Business days. Excluded holidays and weekend. Really thanks Question : Inquiry for the item from bs_***Nov 14, 2019 Can connect with iphone,for sound systems it’s must connect to home sound system? Answer :* [Re] Inquiry for the item from bs_**** Hello As the iOS version is not currently upgraded from manufacture, it is not available with iOs. Plz use android device with miracast App. Thanks Question : Inquiry related return and exchange from bri***Nov 12, 2019 Secret Inquiry Answer :* [Re] Inquiry related return and exchange from bri**** Secret Inquiry Question : [Re] Inquiry related return and exchange from bri**** Secret Inquiry Question : Inquiry related delivery from the***Nov 07, 2019 Secret Inquiry Answer :* [Re] Inquiry related delivery from the**** Secret Inquiry Question : Inquiry for the item from spe***Oct 23, 2019 Although it stated use Android device, but i thought it also mentioned can use airplay for iOS? Please confirm. Answer :* [Re] Inquiry for the item from spe**** Dear customer Thank you for contacting and apologize for the inconvenience caused to you. We have no idea with your order number and name at this time. As this window is Q&A board for all of the general buyers, you should leave the message on your ＂MYQ10＂ page on ＂Qoo10.sg Login>My Qoo10>Shopping List>Recent Orders＂ so that we can find your order number and correct your full name. Thank you for your patience collaboration. Best Regards Question : Inquiry for the item from ton***Oct 14, 2019 Hello This my order number 306129654 I received my this item today, but can’t connect to my iphone 11? Please help. Thomas Answer :* [Re] Inquiry for the item from ton**** Hello Pls use android device. ========================= [ORION KOREA]◆BIG Sale Event◆Authentic◆ Brick Wireless Miracast Mini Projector Smart Beam Home Theater ◆NOTICE◆ 1. The remote control must not be powered on or off. Use all functions except power. 2. Pls use Android device Question : Inquiry related return and exchange from 235***Aug 23, 2019 Hi, i had purchase recently and the remote is not working. what shall i do to get a replacement ? Answer :* [Re] Inquiry related return and exchange from 235**** Dear customer Thank you for contacting and really really apologize for the inconvenience caused to you. Please do not worry and we will do our best to help you. It is often inadequate to use properly because of its normal use. Firstly we would like to work together to resolve the issue for your satisfaction. Therefore we kindly ask you to follow these steps in order to investigate with our manufacture. 1. Please describe the problem with your item in detail. 2. Please upload clear video of the product in good lighting or Youtube without voice. Thank you for your patience collaboration. Best Regards Question : [Re] Inquiry related return and exchange from 235**** 1. Remote control not working Answer : [Re] Inquiry related return and exchange from 235**** no respond ? Question : [Re] Inquiry related return and exchange from 235**** Hello It is not powered on and off with remote control Please turn off the project and reboot. Please check the battery of the remote control If it's still a problem, please let me know. Answer : [Re] Inquiry related return and exchange from 235**** Still same problem Question : [Re] Inquiry related return and exchange from 235**** Vifeo Answer : [Re] Inquiry related return and exchange from 235**** any update ? Question : [Re] Inquiry related return and exchange from 235**** Dear customer Thank you for contacting and would like to extend our apologies for this inconvenience. We arranged Qxpress staff to pick up the parcel. When they visit you on 1) Forward it in small packaging with original box 2) Must leave the information on the paper (Your full name, Order number, Defect status, Received date) 3) Print the ＂Return Label＂ Qoo10 site log-in > My Qoo10 > Shopping list > click ＂print return label＂ at status. Repairs and shipments will take longer if the exact information is not provided. Thank you for your patience collaboration. Best Regards Answer : [Re] Inquiry related return and exchange from 235**** in this case please do not arrange for refund. i just use without the remote. Question : [Re] Inquiry related return and exchange from 235**** We noted well Thank you for your patience collaboration. Best Regards Question : Inquiry for the item from gan***Sep 09, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from gan**** Secret Inquiry Question : Inquiry for the item from han***Aug 25, 2019 My phone is i phone 6 and ios version 12.4 . How to pair with your projector and can use? Answer :* [Re] Inquiry for the item from han**** Hello IOs is currently not available Thanks Question : Inquiry for the item from liy***Aug 21, 2019 Hi, My family bought this for me on my birthday, but I cannot connect. As it always show it’s disconnect with the ap can you please assist me? Answer :* [Re] Inquiry for the item from liy**** Hello You have to use the APP for miracast Thanks Question : [Re] Inquiry for the item from liy**** Can u share with me the app, wat name is tat app Answer : [Re] Inquiry for the item from liy**** You can search all "miracast" Thanks Question : Inquiry for the item from hui***Jul 21, 2019 Is this compatible with iphone xs plus and ipad pro 11’’ 2018? Answer :* [Re] Inquiry for the item from hui**** Sorry this is for android Question : Inquiry for the item from ahm***Jun 04, 2019 Hi, can this be connected to laptop wirelessly? Answer :* [Re] Inquiry for the item from ahm**** Yes sure can use with wi-fi. Thanks Question : [Re] Inquiry for the item from ahm**** Thanks for the info. Is this suitable for dim lighting or bedroom lighting usage? Answer : [Re] Inquiry for the item from ahm**** What is dim lighting ? Question : [Re] Inquiry for the item from ahm**** Dim lighting means low brightness, but still got light Answer : [Re] Inquiry for the item from ahm**** Intending to present for office use but lighting is dim lighting something like downlight. Not fully dark room. Question : [Re] Inquiry for the item from ahm**** Intending to present for office use but lighting is dim lighting something like downlight. Not fully dark room. Answer : [Re] Inquiry for the item from ahm**** The original project was designed optimally at low brightness you mean dim light. Pls do not worry. Thanks Question : [Re] Inquiry for the item from ahm**** Ok thanks for the info. Last question, can this projector be powered up using powerbank if the battery is low? Thanks Answer : [Re] Inquiry for the item from ahm**** Pls use with full batttery. Thanks Question : [Re] Inquiry for the item from ahm**** Ok but can charge using powerbank or not? Answer : [Re] Inquiry for the item from ahm**** While using powerbank you can charge Thanks Question : Inquiry related return and exchange from lyn***Dec 01, 2018 Hi, I just receive the projector, but the box does not include the remote control. Also, the projector do not have sound even whe set with the highest volume. Possible to do an exchange? Thank you! Answer :* [Re] Inquiry related return and exchange from lyn**** Hello Thank you for contacting and really really apologize for the inconvenience caused to you. Please do not worry and we will do our best to help you. Firstly we would like to work together to resolve the issue for your satisfaction. Therefore we kindly ask you to follow these steps in order to investigate with our manufacture. - Please take the picture of the product in good lighting. Thank you for your patience collaboration. Best Regards Question : [Re] Inquiry related return and exchange from lyn**** Hi seller, Attached photo of the product. Please assist. Thank you. Answer : [Re] Inquiry related return and exchange from lyn**** All the contents in the box received. Question : [Re] Inquiry related return and exchange from lyn**** Dear customer Thank you for purchasing for our shop's goods. Firstly, we really really apologize for the inconvenience caused to you. We will resend you the remote ASAP. Thanks Answer : [Re] Inquiry related return and exchange from lyn**** The projector no sound when connected. Can exchange? Question : [Re] Inquiry related return and exchange from lyn**** Hello Thank you for contacting and really really apologize for the inconvenience caused to you. Please do not worry and we will do our best to help you. Firstly we would like to work together to resolve the issue for your satisfaction. Therefore we kindly ask you to follow these steps in order to investigate with our manufacture. 1. Please describe the problem with your item in detail. 2. Please upload clear video of the product in good lighting or Youtube without voice. Thank you for your patience collaboration. Best Regards Answer : [Re] Inquiry related return and exchange from lyn**** Videos played using projector has no sound even when volume is turned up to the loudest. Video shows volume for projector and handphone turned up to the max but still no sound. Please allow for exchange. Thank you. Question : [Re] Inquiry related return and exchange from lyn**** Hi, Any updates for the exchange? Thank you! Answer : [Re] Inquiry related return and exchange from lyn**** Hi Seller, Please reply with updates for the exchange. Question : [Re] Inquiry related return and exchange from lyn**** Hello Pls send us your order number and correct full name. Best regards Answer : [Re] Inquiry related return and exchange from lyn**** Hi seller, Order no. 283899390. Name: Lynn Yeo Question : [Re] Inquiry related return and exchange from lyn**** Dear Customer Thank you for contacting Your parcel is already sent to the sort center. SG1500017 We will ask them to ship the one urgently and update your tracking number in 1-2 business days. Thank you for your patience collaboration. Best Regards Answer : [Re] Inquiry related return and exchange from lyn**** Hi, Can check my tracking number? Thank you! Question : [Re] Inquiry related return and exchange from lyn**** Dear Customer Thank you for contacting Your parcel is already sent to the sort center. We will re-ask them to ship the one urgently Thank you for your patience collaboration. Best Regards Answer : [Re] Inquiry related return and exchange from lyn**** Hi seller, I received only the remote control today. But the projector is also playing without sound. I have sent you the video previously. I am attaching the video again. Please exchange the projector. Question : [Re] Inquiry related return and exchange from lyn**** Hello Thank you for contacting and would like to extend our apologies for this inconvenience. We arranged Qxpress staff to pick up the parcel. When they visit you, 1) Forward it in small packaging. 2) Must leave the information on the paper (Order number, Defect status) 3) Print the ＂Return Label＂ Qoo10 site log-in > My Qoo10 > Shopping list > click ＂print return label＂ at status. Thank you for your patience collaboration. Best Regards Answer : [Re] Inquiry related return and exchange from lyn**** Hi, Qxpress staff did not come to make the collection. Pls check. Thank you. Question : [Re] Inquiry related return and exchange from lyn**** Hi seller, any update? Answer : [Re] Inquiry related return and exchange from lyn**** Dear customer Thank you for contacting and apologize for the inconvenience caused to you. We do not know your order number and name at this time. As this window is Q&A board for the general buyers, you should leave the message on your MYQ10 page so that we can find your order number and correct your full name. Thank you for your patience collaboration. Best Regards Question : Inquiry for the item from Sen***Jan 17, 2019 Hello seller, my order num is 286470538 and my remote controller is not in the box upon arrival. Could you arrange to have it sent to me please? Answer :* [Re] Inquiry for the item from Sen**** Hello Thank you for contacting and really really apologize for the inconvenience caused to you. Please do not worry and we will do our best to help you. Firstly we would like to work together to resolve the issue for your satisfaction. Therefore we kindly ask you to follow these steps in order to investigate with our manufacture. - Please take the picture of the product in good lighting. Thank you for your patience collaboration. Best Regards Question : [Re] Inquiry for the item from Sen**** Dear seller, please refer to enclose image. No remote controller. Answer : [Re] Inquiry for the item from Sen**** Dear Customer Thank you for contacting Your parcel is already sent to the sort center. # SG1566840 We will ask them to ship the one urgently and update your tracking number in 2-3 business days. Thank you for your patience collaboration. Best Regards Question : Inquiry for the item from h1s***Jan 18, 2019 Hi how to get and install latest firmware? Answer :* [Re] Inquiry for the item from h1s**** Hello Did you format it ? Question : [Re] Inquiry for the item from h1s**** Format what? Looking for latest firmware because projector cannot do proper Airplay and cannot play Mp4 files. It's useless for me and I am iOS user. Answer : [Re] Inquiry for the item from h1s**** Hello We described the Air play is not available now. Best regards Question : Inquiry for the item from ali***Dec 16, 2018 Buyer name: Teohuiying Order number: 245499073 I have previously wrote in about my item. The item that I purchased was spectra S1+. After shortly use of about 6 months ,the suction was giving issue. It will function as per normal. However when I put the membrane in, it will jam the pump and then it will auto off. As attached is the email as requested Answer :* [Re] Inquiry for the item from ali**** Hello, my item is still under warranty. And you all remove the item form your page.which I cannot even reply from the from thread. Question : [Re] Inquiry for the item from ali**** Hello We would like to ask Qpost questions through order number we can assist you in detail. Thanks Answer : [Re] Inquiry for the item from ali**** The order number was already stated in the beginning Order number: 245499073 Question : [Re] Inquiry for the item from ali**** What else do you still need? I have provided all the informations that you have requested from me in the previous thread which cannot be found. If you like, I can send the screenshot of all the previous thread Answer : [Re] Inquiry for the item from ali**** Hello We mean PLS question via your order 245499073 Qpost. This window is for Orion projector. Pls re-question us ? Question : [Re] Inquiry for the item from ali**** Hello. The item that I have purchased has been removed from the page. So where do I have re- question to you ? Answer : [Re] Inquiry for the item from ali**** Purchased date ; 2018/01/28 10:41:57 Hello Pls use the your order Spectra goods page on " MY Q10 " Really thanks Question : Inquiry related return and exchange from Kry***Dec 09, 2018 Secret Inquiry Answer :* [Re] Inquiry related return and exchange from Kry**** Secret Inquiry Question : [Re] Inquiry related return and exchange from Kry**** Secret Inquiry Answer : [Re] Inquiry related return and exchange from Kry**** Secret Inquiry Question : [Re] Inquiry related return and exchange from Kry**** Secret Inquiry Answer : [Re] Inquiry related return and exchange from Kry**** Secret Inquiry Question : [Re] Inquiry related return and exchange from Kry**** Secret Inquiry Answer : [Re] Inquiry related return and exchange from Kry**** Secret Inquiry Question : [Re] Inquiry related return and exchange from Kry**** Secret Inquiry Answer : [Re] Inquiry related return and exchange from Kry**** Secret Inquiry Question : [Re] Inquiry related return and exchange from Kry**** Secret Inquiry Answer : [Re] Inquiry related return and exchange from Kry**** Secret Inquiry Question : [Re] Inquiry related return and exchange from Kry**** Secret Inquiry Answer : [Re] Inquiry related return and exchange from Kry**** Secret Inquiry Question : [Re] Inquiry related return and exchange from Kry**** Secret Inquiry Answer : [Re] Inquiry related return and exchange from Kry**** Secret Inquiry Question : Inquiry related return and exchange from chi***Dec 31, 2018 Hi Seller, As I informed u on 19-Dec. The projector is dead on arrival. The projector is not working. Cannot turn on. I have already attached a video of the problem per your request. Can you assisted on exchange? Order number 285797137 Please respond asap. Thank you Question :* Inquiry for the item from xin***Dec 26, 2018 Can it connect to iphone? iOS 12 Answer :* [Re] Inquiry for the item from xin**** Hello Pls check the ios version. Thanks Question : [Re] Inquiry for the item from xin**** ios version 12.1 Question : Inquiry related delivery from jes***Dec 09, 2018 Hi. My order No. is 284416552. I love the product as i just tested it. However, i think the remote is missing as it is not in the box. There is a battery for the remote but the remote is missing. Please advise Answer :* [Re] Inquiry related delivery from jes**** Dear Eugene Thank you for contacting Your remote is already sent to the sort center. Thank you for your patience collaboration. Best Regards Question : [Re] Inquiry related delivery from jes**** Hi. When will it be sent to me? Answer : [Re] Inquiry related delivery from jes**** Dear Customer Thank you for contacting Your parcel is already sent to the sort center. We will ask them to ship the one urgently and update your tracking number in 1-2 business days. Thank you for your patience collaboration. Best Regards Question : [Re] Inquiry related delivery from jes**** Hi, Thank you very much. Answer : [Re] Inquiry related delivery from jes**** Dear customer My pleasure We will do best help you Delight Store Question : [Re] Inquiry related delivery from jes**** Hi, May i know the status of the shipment for the remote? Answer : [Re] Inquiry related delivery from jes**** Dear customer Thank you for inquiry. Your parcel is already dispatched with the tracking number, SG1504663 Really thanks Question : Inquiry related return and exchange from lig***Dec 11, 2018 Hello, I am unable to see any words under the icon. Bo words appear when I click into the selection as well. Is there a way to fix this? Thanks Answer :* [Re] Inquiry related return and exchange from lig**** Hello can I exchange for new set? Or how can I resolve this issue? Thanks! Question : [Re] Inquiry related return and exchange from lig**** Hello Thank you for contacting and really really apologize for the inconvenience caused to you. Please do not worry and we will do our best to help you. Firstly we would like to work together to resolve the issue for your satisfaction. Therefore we kindly ask you to follow these steps in order to investigate with our manufacture. 1. Please describe the problem with your item in detail. 2. Please upload clear video of the product in good lighting or Youtube without voice. Thank you for your patience collaboration. Best Regards Question : Inquiry related delivery from tin***Nov 28, 2018 Hi Seller, Pls advise the shipping status of my order. Thanks. Answer :* [Re] Inquiry related delivery from tin**** Hello Thank you for contacting and would like to extend our apologies for this inconvenience. We also certainly understand your concern regarding the receipt. During 11/11, As there are many orders we have been placed especially this product to scan at the Qxpress carrier company, the scanning work is some delayed sequentially. Could you please hope to understand their work system? We will ask them to ship the one urgently and update your tracking number in 1-2 business days. Thank you for your patience collaboration. Best Regards Question : Inquiry for the item from 212***Nov 25, 2018 Hi, the device advertise as can AirPlay, but my iPad or iPhone cannot connect to the device, may i know how to connect to the device as the manual is in KOREA. Answer :* [Re] Inquiry for the item from 212**** Hi, the device advertise as can AirPlay, but i cannot connect to my iPad or iPhone, may i know how to connect to the device? As the manual is in Korean. Question : [Re] Inquiry for the item from 212**** Hello Pls refer to the bottom of the product page and recheck the version. Thanks Answer : [Re] Inquiry for the item from 212**** When is the next firm ware update? Question : [Re] Inquiry for the item from 212**** Hello The exact date is not specified. Best regards Question : Inquiry for the item from gch***Nov 24, 2018 Secret Inquiry Answer :* [Re] Inquiry for the item from gch**** Secret Inquiry Question : Inquiry for the item from ice***Nov 20, 2018 Hi, I saw this pointer in the information where it wrote that the maximum usage time is 3hour. Does it mean that after 3 hour, I will have to switch it off? Answer :* [Re] Inquiry for the item from ice**** Hello The 3 hrs mean after charginf operating time is 3 hours. Really thanks Question : Inquiry for the item from mel***Nov 14, 2018 Hi, Is the projector able to connect with laptop with HDMI cable? We would like to purchase for office use, mainly for power point presentation. Can the projector support the pdf, ppt format. Thank you, Answer :* [Re] Inquiry for the item from mel**** Hello There is no HDMI port. Thanks Question : Faulty Remote ControlNov 04, 2018 Secret Inquiry Answer : [Re] Faulty Remote Control Secret Inquiry Question : [Re] Faulty Remote Control Secret Inquiry Answer : [Re] Faulty Remote Control Secret Inquiry Question : Inquiry for the item from ali***Nov 08, 2018 This projector can zoom before we buy Answer :* [Re] Inquiry for the item from ali**** Hello Yes sure Question : Inquiry for the item from xue***Nov 07, 2018 Can this projector work with a visualizer? Answer :* [Re] Inquiry for the item from xue**** Hello What is the visualizer ? Pls send us image or video we can help you Thanks Question : Inquiry for the item from yat***Oct 19, 2018 Secret Inquiry Answer :* [Re] Inquiry for the item from yat**** Secret Inquiry Question : [Re] Inquiry for the item from yat**** Secret Inquiry Answer : [Re] Inquiry for the item from yat**** Secret Inquiry Question : [Re] Inquiry for the item from yat**** Secret Inquiry Answer : [Re] Inquiry for the item from yat**** Secret Inquiry Question : [Re] Inquiry for the item from yat**** Secret Inquiry Answer : [Re] Inquiry for the item from yat**** Secret Inquiry Question : [Re] Inquiry for the item from yat**** Secret Inquiry Answer : [Re] Inquiry for the item from yat**** Secret Inquiry Question : [Re] Inquiry for the item from yat**** Secret Inquiry Answer : [Re] Inquiry for the item from yat**** Secret Inquiry Question : [Re] Inquiry for the item from yat**** Secret Inquiry Answer : [Re] Inquiry for the item from yat**** Secret Inquiry Question : [Re] Inquiry for the item from yat**** Secret Inquiry Answer : [Re] Inquiry for the item from yat**** Secret Inquiry Question : [Re] Inquiry for the item from yat**** Secret Inquiry Question : WarrantyOct 26, 2018 Hi, Can I confirm if this product comes with Warranty and how long? Thanks. Answer : [Re] Warranty Dear Customer Thank you for inquiry and enjoy shopping. We provide you 1 year international seller warranty from the receipt date only in Korea. 1) Who does the return pick up? If there is defect with the product within 15 days of receipt, we will arrange the Qxpress staff to go and pick it up for free. You do not need any action and all of repair fee is charged to the seller. There are two cases in which the buyer must send directly: 1) Inaccurately ordered by buyer mistake 2) After 15 days of receipt of the goods 2) Is it possible to exchange new items? If we and manufacture CS team think that there is a problem with the product within 15 days from the receipt date, we absolutly can exchange it with a new product. However, after 15 days, if there is a problem with the item, It can be repaired free of charge for one year only in Korea. (Warranty period may vary depending on the product, so please ask the seller) Best Regards Question : [Re] Warranty Hi, Thanks for reply. As explained. 1. The Remote Control cannot ON the projector. But it can OFF the projector. 2. The Remote Control cannot increase or decrease the Volume, using the + or - buttons. I an not sure if this is normal, as the Manual is in Korean. Your kind advice, please. Thanks and Best Regards. Answer : [Re] Warranty Hello Thank you for contacting and really really apologize for the inconvenience caused to you. Please do not worry and we will do our best to help you. Firstly we would like to work together to resolve the issue for your satisfaction. Therefore we kindly ask you to follow these steps in order to investigate with our manufacture. 1. Please describe the problem with your item in detail. 2. Please upload clear video of the product in good lighting or Youtube. Thank you for your patience collaboration. Best Regards Question : Inquiry for the item from shi***Nov 03, 2018 Secret Inquiry Answer :* [Re] Inquiry for the item from shi**** Secret Inquiry Question : [Re] Inquiry for the item from shi**** Secret Inquiry Answer : [Re] Inquiry for the item from shi**** Secret Inquiry Question : Inquiry for the item from tho***Oct 13, 2018 Hi, may I check whether this can be used to play YouTube video or any internet streaming video without downloading? Thanks Answer :* [Re] Inquiry for the item from tho**** Hello Sure This can be used with Wi-Fi. Thanks Question : Inquiry for the item from kia***Jul 11, 2018 What is the brightness of this projector? 100 Ansi lumen ? Answer :* [Re] Inquiry for the item from kia**** Hello Thanks you for inquiry. This is 50 ANSI Lymens (MAX) Really thanks Question : This does not play mp4 files and cannot support >16GB card - not mentioned in product listingJun 29, 2017 Hi, I bought this 2 weeks ago and found out that it does not play Mp4 / Mkv / MPEG4 files. Please be aware as it is not mentioned. When you load these files, the sound plays but no video image. Other formats are ok e.g. AVI. This is a huge let down as most videos are now Mp4 format etc. Also, it will not support cards >16GB, which isn't a big problem. I've requested for a refund but doubt I will get it. Thanks Answer : [Re] This does not play mp4 files and cannot support >16GB card - not mentioned in product listing Hello Shen Heng Thank you for inquiry and apologize for the inconvenience caused to you. It seems you did not understand what we meaning. The compatiable format is AVI, MP1, MP2, MP3 ,MP4 (MPEG4) (No compatiable MKV) When you use MP4 format, some MP4 do not play according to the codec. For ease of use, you can encoder to MP1-MP3 as an encoder program, or make detailed settings in MP4 settings. And also the SD card is supported 16GB. 32GB is impossible. ---------------------------- Our return policy is attached for your reference. As for the refund, this is only possible if there is a product defect. Thank you for your patience collaboration. Best Regards Question : Inquiry related cancel and refund from hen***Jun 28, 2017 Secret Inquiry Answer :* [Re] Inquiry related cancel and refund from hen**** Secret Inquiry Question : [Re] Inquiry related cancel and refund from hen**** Secret Inquiry Answer : [Re] Inquiry related cancel and refund from hen**** Secret Inquiry Question : Inquiry for the item from hen***Jun 03, 2017 Does this have built in battery? Answer :* [Re] Inquiry for the item from hen** Hello She**** Thank you for inquiry, Yes the lithium battery is built in the body. You can charge with USB in the box. Really thanksd +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
Philips 66049 LED lever plus Desk Monitor Stand Lamp Computer Office Student Item Q&A	Question : Inquiry for the item from str***Jan 16, 2020 Can this product work with Singapore power outlet? Answer :* [Re] Inquiry for the item from str**** Hello Thank you for inquiry, This can be used in your Singapore. The power is 220-240 volt. Have nice day. Question : Inquiry for the item from 243***Aug 13, 2019 Hi, I would like to confirm this is the Philips GADWALL 66049 model table lamp? What colours do you have? Thank you. Answer :* [Re] Inquiry for the item from 243**** What I mean is the same model as shown in the picture. Question : [Re] Inquiry for the item from 243**** If yes, does it includes the base stand and the table clamp as shown in the pictures? Answer : [Re] Inquiry for the item from 243**** Hello This is white color Thanks Question : [Re] Inquiry for the item from 243**** Hi, The price now become $135 from $83? Answer : [Re] Inquiry for the item from 243**** This is a foreign exchange problem caused by the exclusion of the Japanese white country.
HAAN Garment Steamer Handy Portable Steam iron laundry Handheld Item Q&A	Question : Inquiry for the item from s2k***Jan 13, 2020 Hi, do you have UK plug? Answer :* [Re] Inquiry for the item from s2k**** Yes sure https://qoo.tn/B346GW/Q101150318 Thanks Question : [Re] Inquiry for the item from s2k**** No, i mean this steam iron got ready UK plug? Answer : [Re] Inquiry for the item from s2k**** Dear This is EU plug. Question : [Re] Inquiry for the item from s2k**** May i know what's the difference between model 750 & 450? Answer : [Re] Inquiry for the item from s2k**** Dear 750 is for stand type and 450 is hany type. We recommend you 750 series. Thanks Question : [Re] Inquiry for the item from s2k**** Hi, thanks for your prompt reply, how about the capacity, is it the same capacity for model 750 & 450? Answer : [Re] Inquiry for the item from s2k**** Dear Capacity ? You mean watt ? Question : Inquiry for the item from Bla***Dec 01, 2019 The 700 model got what difference with others thx Answer :* [Re] Inquiry for the item from Bla**** Hello Same model, the difference is the exterial design. Thanks Question : Inquiry for the item from twe***Sep 15, 2019 Hello. All got stock? How long is the working time? Answer :* [Re] Inquiry for the item from twe**** Dear Customer Thank you for inquiry, Item would be dispatched in 1 - 3 processing working days after payment confirmed. It will reach you in about 4 - 6 Business days. Excluded holidays and weekend. Really thanks Question : [Re] Inquiry for the item from twe**** Ok thanks dear! I proceed with payment Answer : [Re] Inquiry for the item from twe**** Dear customer My pleasure We will do best help you Delight Store Question : Inquiry for the item from tin***Jun 23, 2019 Hi , may I ask the differences for HI400 and HI450 model ? Answer :* [Re] Inquiry for the item from tin**** The 450 model has better steam capability. Thanks Question : Inquiry for the item from Jlj***Jun 05, 2019 Does 450 comes with all the clip on also? Answer :* [Re] Inquiry for the item from Jlj**** You can refer to the page about all components. Thanks Question : [Re] Inquiry for the item from Jlj**** The page only show model 400 components. I like to know if model 450 also include all the clip ons? Thanks. Answer : [Re] Inquiry for the item from Jlj**** Yes sure components are the same. Thanks Question : Inquiry related delivery from Jel***Apr 19, 2019 Hi seller, I haven been waiting for 2 week till now I haven received my item Answer :* [Re] Inquiry related delivery from Jel**** Hello Thank you for contacting and would like to extend our apologies for this inconvenience. We were informed from Qxpress SG and Korea that they are currently investigating your parcel. Maybe they lost. However please do not worry. We already sent the new one to you. Please hope to understand for the global shopping lost parcel sometimes and on their behalf we apologize. Thank you for your patience collaboration. Best Regards Question : [Re] Inquiry related delivery from Jel**** When will be sending my item sia..... Resend also so long? Answer : [Re] Inquiry related delivery from Jel**** Hello Yvonne Thank you for contacting and would like to extend our apologies for this inconvenience. We were informed from Qxpress SG and Korea that they can not find your parcel. So we resent you the new additional one will be updated in 2 business days. We will do best help you. Thank you for your patience collaboration. Best Regards Question : Inquiry for the item from ale***Feb 17, 2019 Hi any local warranty for singapore? Answer :* [Re] Inquiry for the item from ale**** Hello???? Question : [Re] Inquiry for the item from ale**** Hello???? Answer : [Re] Inquiry for the item from ale**** Dear Customer Thank you for inquiry and enjoy shopping. We provide you 1 year international seller warranty from the receipt date only in Korea. 1) Who does the return pick up? If there is defect with the product within 15 days of receipt, we will arrange the Qxpress staff to go and pick it up for free. You do not need any action and all of repair fee is charged to the seller. There are two cases in which the buyer must send directly: 1) Inaccurately ordered by buyer mistake 2) After 15 days of receipt of the goods 2) Is it possible to exchange new items? If we and manufacture CS team think that there is a problem with the product within 15 days from the receipt date, we absolutly can exchange it with a new product. However, after 15 days, if there is a problem with the item, It can be repaired free of charge for one year only in Korea. (Warranty period may vary depending on the product, so please ask the seller) Best Regards Question : [Re] Inquiry for the item from ale**** Noted with thanks. Answer : [Re] Inquiry for the item from ale**** Dear customer My pleasure We will do best help you Delight Store Question : Inquiry for the item from win***Jan 31, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from win**** Secret Inquiry Question : [Re] Inquiry for the item from win**** Secret Inquiry Answer : [Re] Inquiry for the item from win**** Secret Inquiry Question : [Re] Inquiry for the item from win**** Secret Inquiry Answer : [Re] Inquiry for the item from win**** Secret Inquiry Question : [Re] Inquiry for the item from win**** Secret Inquiry Answer : [Re] Inquiry for the item from win**** Secret Inquiry Question : [Re] Inquiry for the item from win**** Secret Inquiry Answer : [Re] Inquiry for the item from win**** Secret Inquiry Question : [Re] Inquiry for the item from win**** Secret Inquiry Answer : [Re] Inquiry for the item from win**** Secret Inquiry Question : [Re] Inquiry for the item from win**** Secret Inquiry Answer : [Re] Inquiry for the item from win**** Secret Inquiry Question : [Re] Inquiry for the item from win**** Secret Inquiry Answer : [Re] Inquiry for the item from win**** Secret Inquiry Question : [Re] Inquiry for the item from win**** Secret Inquiry Answer : [Re] Inquiry for the item from win**** Secret Inquiry Question : [Re] Inquiry for the item from win**** Secret Inquiry Answer : [Re] Inquiry for the item from win**** Secret Inquiry Question : [Re] Inquiry for the item from win**** Secret Inquiry Answer : [Re] Inquiry for the item from win**** Secret Inquiry Question : [Re] Inquiry for the item from win**** Secret Inquiry Answer : [Re] Inquiry for the item from win**** Secret Inquiry Question : [Re] Inquiry for the item from win**** Secret Inquiry Answer : [Re] Inquiry for the item from win**** Secret Inquiry Question : Inquiry for the item from Chi***Feb 12, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from Chi**** Secret Inquiry Question : [Re] Inquiry for the item from Chi**** Secret Inquiry Answer : [Re] Inquiry for the item from Chi**** Secret Inquiry Question : [Re] Inquiry for the item from Chi**** Secret Inquiry Question : Inquiry for the item from sal***Jan 28, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from sal**** Secret Inquiry Question : Inquiry related delivery from sal***Jan 28, 2019 Hi seller , if I place order today , can I received the items b4 cny ? Answer :* [Re] Inquiry related delivery from sal**** Hello Thank you for inquiry. Item would be dispatched in 1 - 3 processing days after payment confirmed. It will reach you in about 4 - 6 Business days. Excluded holidays and weekend. Really thanks Question : Inquiry for the item from joe***Jan 22, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from joe**** Secret Inquiry Question : [Re] Inquiry for the item from joe**** Secret Inquiry Answer : [Re] Inquiry for the item from joe**** Secret Inquiry Question : Inquiry related delivery from ell***Jan 16, 2019 Hi, take how long for delivery? Answer :* [Re] Inquiry related delivery from ell**** "Hello Thank you for inquiry. Item would be dispatched in 1 - 3 processing days after payment confirmed. It will reach you in about 4 - 6 Business days. Excluded holidays and weekend. Really thanks " Question : Inquiry for the item from sum***Mar 21, 2018 Hi there, I lost the plastic stopper for the water fill tank. Am I able to purchase a replacement please. Please help. Thank you. Kimi. Answer :* [Re] Inquiry for the item from sum**** Hello Please send us your order number. ---------------------------------------------- Could you please take the exact picture for the parts "Stopper" We will ask to the Hann Korea. Really thanks Question : Inquiry for the item from sar***Nov 05, 2017 Can the plug be changed to the EU plug? Answer :* [Re] Inquiry for the item from sar** Hello Sar This is C type plug we attached. You can transformer plug for your Singapore. Really thanks +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
◆2019 NEW◆Samsung SHP-DH540 Digital Door Lock Smart Pad Fire Proof Item Q&A	Question : Inquiry for the item from nyu***Jan 15, 2020 Does it have a Bluetooth? Answer :* [Re] Inquiry for the item from nyu**** Dear You can use RFID tag. There is BT. Thanks Question : Inquiry for the item from chi***Jan 03, 2020 Hi Just wander is there Samsung Digital Lock model like H620, H540 or H520... Which come with 2 METAL BYPASS keys? Thanks AD Answer :* [Re] Inquiry for the item from chi**** What is 2 METAL BYPASS keys? If you have image pls send us we can check ? Thanks Question : [Re] Inquiry for the item from chi**** This is the metal keys. Thanks Answer : [Re] Inquiry for the item from chi**** Dear There is extra RF tag key instead of the key you mentioned. Thanks Question : Inquiry for the item from lim***Nov 14, 2019 How much is the installation cost for mortise lock? Answer :* [Re] Inquiry for the item from lim**** Dear Customer As we mentioned we have partnered with Sherlock pte. Ltd (Business registration no. 201511715) When you receive the door lock from our store, you can contact Tony in Sherlock for lock Install with a purchase from Delight Store. They will best help you. Best regards Contact window ; Tony +65 98307788 Sherlock.Singapore@gmail.com Sherlock pte. ltd Business registration no. 201511715 e Digital locks @. http://interlock.com.sg Contact nos 84846924, 96804569, 98307788 Question : Inquiry for the item from shy***Nov 13, 2019 will the lock be effected or disarm by Tesla coil, which will generate a transient electromagnetic field (China Black Box)? Answer :* [Re] Inquiry for the item from shy**** Dear Customer As we mentioned we have partnered with Sherlock pte. Ltd (Business registration no. 201511715) When you receive the door lock from our store, you can contact Tony in Sherlock for lock Install with a purchase from Delight Store. They will best help you. Best regards Contact window ; Tony +65 98307788 Sherlock.Singapore@gmail.com Sherlock pte. ltd Business registration no. 201511715 e Digital locks @. http://interlock.com.sg Contact nos 84846924, 96804569, 98307788 Question : Inquiry for the item from toh***Aug 30, 2019 Hi, The language displayed on the lock is English or Korean? If it's Korean, can it be changed to English? Does it come with English installation and owner's manual? Thanks Answer :* [Re] Inquiry for the item from toh**** Dear Customer Thank you As we mentioned we have partnered with Sherlock pte. Ltd (Business registration no. 201511715) When you receive the door lock from our store, you can contact Tony in Sherlock for lock Install with a purchase from Delight Store. They will best help you. Best regards Contact window ; Tony +65 98307788 Sherlock.Singapore@gmail.com Sherlock pte. ltd Business registration no. 201511715 e Digital locks @. http://interlock.com.sg Contact nos 84846924, 96804569, 98307788 Question : Inquiry for the item from 246***Aug 27, 2019 Can the handle be switched to be open from the left side? Answer :* [Re] Inquiry for the item from 246**** The side is fixed from manufacture Question : Inquiry for the item from 234***Aug 22, 2019 Can this lock come with wireless remote control ? Regards - K Answer :* [Re] Inquiry for the item from 234**** wireless remote control ? There is no control but the RFID keys are included. Thanks Question : Inquiry for the item from ice***May 29, 2019 Hi, may i know how much for the installation fee before i purchased Answer :* [Re] Inquiry for the item from ice**** Dear Customer Thank you for purchasing for our shop's digital door lock goods. As we mentioned we have partnered with Sherlock pte. Ltd (Business registration no. 201511715) When you receive the door lock from our store, you can contact Tony in Sherlock for lock Install with a purchase from Delight Store. They will best help you. Best regards Contact window ; Tony +65 98307788 Sherlock.Singapore@gmail.com Sherlock pte. ltd Business registration no. 201511715 e Digital locks @. http://interlock.com.sg Contact nos 84846924, 96804569, 98307788 Question : Inquiry for the item from tho***Apr 03, 2019 Can u show a photo of what is in the box ? Answer :* [Re] Inquiry for the item from tho**** Hello We attached. Thanks Question : [Re] Inquiry for the item from tho**** No emergency keys ? Answer : [Re] Inquiry for the item from tho**** Hello Samsung do not put the emergency key originally. Thanks Question : Inquiry related return and exchange from leo***Mar 18, 2019 Does your lock comes with emergency physical key in case of emergency ? Answer :* [Re] Inquiry related return and exchange from leo**** Hello All Samsung low-end models are not emergency It only works with card key Thanks +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
◆Sale Event◆Authentic◆GEITHAINER GT-1000WG Electric Super Wide Electric Grill Pan Item Q&A	Question : Inquiry from 236***Jan 15, 2020 I brought last year, Looks my heater coil spoiled . where I can get heating element / repair? Thank you Answer :* [Re] Inquiry from 236**** Dear customer Thank you for contacting and apologize for the inconvenience caused to you. We do not find your order number and name. If you place order on our store, you should leave the message on your ＂MYQ10＂ page so that we can find your order number and correct your full name. The URL is ＂ Qoo10.sg Login>My Qoo10>Shopping List>Recent Orders＂ Because this window is Q and A board. Thank you for your patience collaboration. Best Regards Question : Inquiry for the item from hua***Aug 01, 2019 Can you please confirm measurements of the grill pan. Thank you. Answer :* [Re] Inquiry for the item from hua**** 545100260 mm Thanks Question : Inquiry for the item from ais***May 14, 2019 1. What are the dimensions? 2. I saw a similar item under your shop name but costs $155. Is it the same item? 3. Does it come with a cover like in the pictures? Thank yoi! Answer :* [Re] Inquiry for the item from ais**** 1. What are the dimensions? 545100260mm 2. I saw a similar item under your shop name but costs $155. Is it the same item? Send us code number ? 3. Does it come with a cover like in the pictures? No Thanks Question : EnquiryOct 31, 2018 Hi Does this come with sg 3 pin plug. Is this from China or Korea. Will the power get cut off when temperature is too high? Thanks Answer : [Re] Enquiry Hello You can add SG plug at the option. Thanks Question : [Re] Enquiry Thanks can I check how long will it take to deliver if I order today. Thanks Answer : [Re] Enquiry Dear Customer Thank you for inquiry, Item would be dispatched in 1 - 3 processing working days after payment confirmed. It will reach you in about 4 - 6 Business days. Excluded holidays and weekend. Really thanks Question : Non-stick?Jul 19, 2018 Hi! Is the griddle non-stick? thanks Answer : [Re] Non-stick? Hello Yes non-stick plate made in Korea. Really thanks Question : Inquiry for the item from lye***Jun 03, 2018 Is the power plug suitable for use in Singapore or need an adapter? Answer :* [Re] Inquiry for the item from lye**** Hello Thank you for inquiry, This can be used in your Singapore. The power is 220-240 volt. The plug is 2 rounded type. If you need it, the URL is. https://www.qoo10.sg/g/616434988 Have nice day. +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
KitchenArt Korean BBQ Electric Grill 1300W No Smell and Smoke Item Q&A	Question : Inquiry for the item from abi***Jan 14, 2020 How long will it take to heat up the grill for cooking? Answer :* [Re] Inquiry for the item from abi**** Dear It can not be explained for the exact time. Depands on using time. Thanks
Upang PLUS Basic UV Baby Bottle Sterilizer Item Q&A	Question : Inquiry related return and exchange from Mis***Dec 28, 2019 Hi, I bought a sterilizer from you in July. Less than 3 months, one of the bulb not working. Now we encounter burning smell when we once the sterilizer. I feel that this machine is causing life danger if i continue to use it. I am utterly disappointed as this was highly recommended by my friend. I wished to refund this item without any hesitation and would not bear any courier charges. Please advise. Thank you. Order no: 297641825 Item code: 613455192 Answer :* [Re] Inquiry related return and exchange from Mis**** Dear Fluorescent lamps are different depending on the frequency of use. It is good to replace frequently because it is a consumable. We leave the URL. https://qoo.tn/BUCY9W/Q101150318 Thanks Question : [Re] Inquiry related return and exchange from Mis**** Hi, I did purchase and replaced but same issue. And now we encountering burning smell. Answer : [Re] Inquiry related return and exchange from Mis**** Dear What kind of model and watt you bought ? Question : [Re] Inquiry related return and exchange from Mis**** Please refer attached. Answer : [Re] Inquiry related return and exchange from Mis**** Dear customer Thank you for contacting and apologize for the inconvenience caused to you. We do not find your order number and name. If you place order on our store, you should leave the message on your ＂MYQ10＂ page so that we can find your order number and correct your full name. The URL is ＂ Qoo10.sg Login>My Qoo10>Shopping List>Recent Orders＂ Because this window is Q and A board. Thank you for your patience collaboration. Best Regards Question : [Re] Inquiry related return and exchange from Mis**** Order number as attached. Answer : [Re] Inquiry related return and exchange from Mis**** Order number as attached. Question : [Re] Inquiry related return and exchange from Mis**** Dear You should leave the message on your ＂MYQ10＂ page so that we can find your order number and correct your full name. The URL is ＂ Qoo10.sg Login>My Qoo10>Shopping List>Recent Orders＂ Because this window is Q and A board. Thank you for your patience collaboration. Best Regards Question : Inquiry for the item from lov***Oct 29, 2019 The sterilizer i bought suddenly stopped working after 2 months. Can i claim the warranty. There is no issue with power socket. I just can’t turn on no matter what I try. Answer :* [Re] Inquiry for the item from lov**** Dear customer Thank you for contacting and apologize for the inconvenience caused to you. We have no idea with your order number and name at this time. As this window is Q&A board for all of the general buyers, you should leave the message on your ＂MYQ10＂ page on ＂Qoo10.sg Login>My Qoo10>Shopping List>Recent Orders＂ so that we can find your order number and correct your full name. Thank you for your patience collaboration. Best Regards Question : Inquiry related return and exchange from don***Oct 14, 2019 Hi, I have purchase the item and use for about 1 month but the UV lamp part is faulty. Its the not lamp faulty as i have purchase spare UV lamp to replace it but it is not lighting up. See attached picture and the spare lamp i purchase for proof. Please advise. I know there is 1 year warranty from your sales page. Rgds. Answer :* [Re] Inquiry related return and exchange from don**** Dear customer Thank you for purchasing for our shop's goods. Firstly, we really really apologize for the inconvenience caused to you. Failure of the consumables must be purchased directly. https://qoo.tn/Bxx1DV/Q101150318 Thank you for your patience collaboration. Best Regards Question : [Re] Inquiry related return and exchange from don**** Hi, Like i say......its not the UV lamp tube that is faulty, is the lamp holder, the sterlizer machine itself is faulty. Please read my problem carefully. Thanks. I already purchased the consumable and try replacing it but still, it did not lit up. Question : Inquiry for the item from don***Oct 04, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from don**** Secret Inquiry Question : Inquiry for the item from fi.***Sep 30, 2019 What is the inside dimensions of the basic sterilizer? How many bottles can be kept inside? Answer :* [Re] Inquiry for the item from fi.**** Hello This is 290320380 cm (Outside) It depands on the bottle size Question : [Re] Inquiry for the item from fi.**** I’m using the mam bottles. Quite fat bottles. How about the inside dimensions? Answer : [Re] Inquiry for the item from fi.**** The exact inside dimension is not specified on the manual. Thanks Question : Inquiry related return and exchange from jal***Aug 23, 2019 Secret Inquiry Answer :* [Re] Inquiry related return and exchange from jal**** Secret Inquiry Question : [Re] Inquiry related return and exchange from jal**** Secret Inquiry Answer : [Re] Inquiry related return and exchange from jal**** Secret Inquiry Question : [Re] Inquiry related return and exchange from jal**** Secret Inquiry Answer : [Re] Inquiry related return and exchange from jal**** Secret Inquiry Question : [Re] Inquiry related return and exchange from jal**** Secret Inquiry Answer : [Re] Inquiry related return and exchange from jal**** Secret Inquiry Question : [Re] Inquiry related return and exchange from jal**** Secret Inquiry Answer : [Re] Inquiry related return and exchange from jal**** Secret Inquiry Question : [Re] Inquiry related return and exchange from jal**** Secret Inquiry Answer : [Re] Inquiry related return and exchange from jal**** Secret Inquiry Question : [Re] Inquiry related return and exchange from jal**** Secret Inquiry Answer : [Re] Inquiry related return and exchange from jal**** Secret Inquiry Question : [Re] Inquiry related return and exchange from jal**** Secret Inquiry Answer : [Re] Inquiry related return and exchange from jal**** Secret Inquiry Question : [Re] Inquiry related return and exchange from jal**** Secret Inquiry Answer : [Re] Inquiry related return and exchange from jal**** Secret Inquiry Question : [Re] Inquiry related return and exchange from jal**** Secret Inquiry Answer : [Re] Inquiry related return and exchange from jal**** Secret Inquiry Question : [Re] Inquiry related return and exchange from jal**** Secret Inquiry Answer : [Re] Inquiry related return and exchange from jal**** Secret Inquiry Question : [Re] Inquiry related return and exchange from jal**** Secret Inquiry Question : Inquiry related return and exchange from Oli***Jul 31, 2019 Dear buyers - BEWARE that this is a fake and poor service seller. The after sales service is BAD I had the product for less than 4 months and it no longer works and they REFUSE to answer my questions for repair PLS BEWARE OF BUYING FROM THIS SELLER Answer :* [Re] Inquiry related return and exchange from Oli**** Dear customer Thank you for contacting and apologize for the inconvenience caused to you. We have no idea with your order number and name at this time. As this window is Q&A board for all of the general buyers, you should leave the message on your ＂MYQ10＂ page on ＂Qoo10.sg Login>My Qoo10>Shopping List>Recent Orders＂ so that we can find your order number and correct your full name. Thank you for your patience collaboration. Best Regards Question : [Re] Inquiry related return and exchange from Oli**** BUYERS BEWARE - the seller is not helpful at all I have already provided seller with all the information they need for repair and it’s the same standard response above This is been ongoing for over a month Please expect that there is NO after sales support if you buy from this party Answer : [Re] Inquiry related return and exchange from Oli**** BUYERS BEWARE - the seller is not helpful at all I have already provided seller with all the information they need for repair and it’s the same standard response above This is been ongoing for over a month Please expect that there is NO after sales support if you buy from this party Question : [Re] Inquiry related return and exchange from Oli**** Dear customer Thank you for contacting and apologize for the inconvenience caused to you. We have no idea with your order number and name at this time. As this window is Q&A board for all of the general buyers, you should leave the message on your ＂MYQ10＂ page on ＂Qoo10.sg Login>My Qoo10>Shopping List>Recent Orders＂ so that we can find your order number and correct your full name. Thank you for your patience collaboration. Best Regards Question : Inquiry related return and exchange from Oli***Jul 03, 2019 Secret Inquiry Answer :* [Re] Inquiry related return and exchange from Oli**** Secret Inquiry Question : [Re] Inquiry related return and exchange from Oli**** Secret Inquiry Answer : [Re] Inquiry related return and exchange from Oli**** Secret Inquiry Question : [Re] Inquiry related return and exchange from Oli**** Secret Inquiry Answer : [Re] Inquiry related return and exchange from Oli**** Secret Inquiry Question : [Re] Inquiry related return and exchange from Oli**** Secret Inquiry Answer : [Re] Inquiry related return and exchange from Oli**** Secret Inquiry Question : [Re] Inquiry related return and exchange from Oli**** Secret Inquiry Answer : [Re] Inquiry related return and exchange from Oli**** Secret Inquiry Question : [Re] Inquiry related return and exchange from Oli**** Secret Inquiry Answer : [Re] Inquiry related return and exchange from Oli**** Secret Inquiry Question : [Re] Inquiry related return and exchange from Oli**** Secret Inquiry Answer : [Re] Inquiry related return and exchange from Oli**** Secret Inquiry Question : [Re] Inquiry related return and exchange from Oli**** Secret Inquiry Answer : [Re] Inquiry related return and exchange from Oli**** Secret Inquiry Question : Inquiry for the item from chr***Jul 08, 2019 Hi, i purchase the upang like a month ago and i just use it for 2 weeks and now the upang keep showing as “WARN!!l” and beeping non stop.,please advise .... Answer :* [Re] Inquiry for the item from chr**** Hello We have already contacted the manufacturer. and waiting for a reply Tahnks Question : [Re] Inquiry for the item from chr**** Hi any update? Answer : [Re] Inquiry for the item from chr**** Dear customer Firstly CHECK. Thank you for contacting and apologize for the inconvenience caused to you. We have no idea with your order number and name at this time. As this window is Q&A board for all of the general buyers, you should leave the message on your ＂MYQ10＂ page on ＂Qoo10.sg Login>My Qoo10>Shopping List>Recent Orders＂ so that we can find your order number and correct your full name. Thank you for your patience collaboration. Best Regards Question : [Re] Inquiry for the item from chr**** I have been sending a enquiry using my order number as per attach pict but yet stil not receive any update. Answer : [Re] Inquiry for the item from chr**** If you are a responsible seller please reply as soon as possible Question : [Re] Inquiry for the item from chr**** Any update? Answer : [Re] Inquiry for the item from chr**** Hello We will contact to the window. Thanks Question : [Re] Inquiry for the item from chr**** Any update?? Answer : [Re] Inquiry for the item from chr**** The manufacturer 's vacation ended last week. They are currently handling all AS tasks. Question : [Re] Inquiry for the item from chr**** Its been one week. Any update? Answer : [Re] Inquiry for the item from chr**** Dear customer Pls send us your full name and order number ASAP. As this window is Q&A board for all of the general buyers, you should leave the message on your ＂MYQ10＂ page on ＂Qoo10.sg Login>My Qoo10>Shopping List>Recent Orders＂ so that we can find your order number and correct your full name. Thank you for your patience collaboration. Best Regards Question : Inquiry related return and exchange from nam***Jul 04, 2019 When will you fix my Upang. No replies to enquiry since 1 week? People this is faulty product. Please beware. Answer :* [Re] Inquiry related return and exchange from nam**** Dear customer Thank you for contacting and apologize for the inconvenience caused to you. We have no idea with your order number and name at this time. As this window is Q&A board for all of the general buyers, you should leave the message on your ＂MYQ10＂ page on ＂Qoo10.sg Login>My Qoo10>Shopping List>Recent Orders＂ so that we can find your order number and correct your full name. Thank you for your patience collaboration. Best Regards Question : Inquiry related return and exchange from and***Jun 28, 2019 Received the returned item but it's broken again. Please reply and attend to this immediately. Answer :* [Re] Inquiry related return and exchange from and**** Dear customer Thank you for contacting and apologize for the inconvenience caused to you. We have no idea with your order number and name at this time. As this window is Q&A board for all of the general buyers, you should leave the message on your ＂MYQ10＂ page on ＂Qoo10.sg Login>My Qoo10>Shopping List>Recent Orders＂ so that we can find your order number and correct your full name. Thank you for your patience collaboration. Best Regards Question : [Re] Inquiry related return and exchange from and**** I've sent an query under my order but did not get any response, that's why I am sending it here, the order # is 295629012 Answer : [Re] Inquiry related return and exchange from and**** Dear customer Thank you for contacting and apologize for the inconvenience caused to you. We have no idea with your order number and name at this time. As this window is Q&A board for all of the general buyers, you should leave the message on your ＂MYQ10＂ page on ＂Qoo10.sg Login>My Qoo10>Shopping List>Recent Orders＂ so that we can find your order number and correct your full name. Thank you for your patience collaboration. Best Regards Question : Inquiry related return and exchange from lyc***Jun 27, 2019 Hi, If we find out the sterilizer doesn't work after 15 days of purchase, we understood that it still can be fixed free of charge in Korea. But does buyer need to bear the cost for shipping the item to Korea and back to Singapore? Answer :* [Re] Inquiry related return and exchange from lyc**** Dear Customer Thank you for inquiry and enjoy shopping. We provide international seller warranty from the receipt date only in Korea. 1) Who does the return pick up? If there is defect with the product within 15 days of receipt, we will arrange the Qxpress staff to go and pick it up for free. You do not need any action and all of repair fee is charged to the seller. There are two cases in which the buyer must send directly: 1) Inaccurately ordered by buyer mistake 2) After 15 days of receipt of the goods 2) Is it possible to exchange new items? If we and manufacture CS team think that there is a problem with the product within 15 days from the receipt date, we absolutly can exchange it with a new product. However, after 15 days, if there is a problem with the item, It can be repaired free of charge for 6 months only in Korea. (Warranty period may vary depending on the product, so please ask the seller) Best Regards Question : Inquiry related return and exchange from nam***Jun 22, 2019 The machine worked once we tested it for a day. Now we try using again but once it powers on, none of the buttons inside respons. We only see the Heart symbol after switching on and off. Please let us know how to fix this? You can call us at 84180432. Answer :* [Re] Inquiry related return and exchange from nam**** Dear customer Thank you for contacting and apologize for the inconvenience caused to you. We have no idea with your order number and name at this time. As this window is Q&A board for all of the general buyers, you should leave the message on your ＂MYQ10＂ page on ＂Qoo10.sg Login>My Qoo10>Shopping List>Recent Orders＂ so that we can find your order number and correct your full name. Thank you for your patience collaboration. Best Regards Question : Inquiry related delivery from rar***Jun 15, 2019 Secret Inquiry Answer :* [Re] Inquiry related delivery from rar**** Secret Inquiry Question : Inquiry for the item from joe***Jun 01, 2019 Hi can I find out can you 1 year warranty be used in Singapore? Where is the repair Centre in Singapore? Answer :* [Re] Inquiry for the item from joe**** Dear Customer Thank you for inquiry and enjoy shopping. We provide you 1 year international seller warranty from the receipt date only in Korea. 1) Who does the return pick up? If there is defect with the product within 15 days of receipt, we will arrange the Qxpress staff to go and pick it up for free. You do not need any action and all of repair fee is charged to the seller. There are two cases in which the buyer must send directly: 1) Inaccurately ordered by buyer mistake 2) After 15 days of receipt of the goods 2) Is it possible to exchange new items? If we and manufacture CS team think that there is a problem with the product within 15 days from the receipt date, we absolutly can exchange it with a new product. However, after 15 days, if there is a problem with the item, It can be repaired free of charge for one year only in Korea. (Warranty period may vary depending on the product, so please ask the seller) Best Regards Question : [Re] Inquiry for the item from joe**** thanks for your reply. So after 15 days if there is problem with item, will you be able to assist with the repairs within the year? Answer : [Re] Inquiry for the item from joe**** You have to send us by yourself after 15 days. Pls do not worry about the quality. Thanks Question : [Re] Inquiry for the item from joe**** Hi I received my product but there is no receipt for the 1 year international warranty. Can I please have it as you mentioned previously? Answer : [Re] Inquiry for the item from joe**** It starts from the day when you received the goods. You do not need to worry about all the records are in the queue. Warranty is shown in the manual. But you can ignore it. This is important to you the day you picked it up. Question : Inquiry for the item from jal***May 31, 2019 Hi if i order today when will i receive? Answer :* [Re] Inquiry for the item from jal**** Hello Thank you for inquiry. Item would be dispatched in 1 - 3 processing days after payment confirmed. It will reach you in about 4 - 6 Business days. Excluded holidays and weekend. Really thanks Question : Inquiry for the item from chr***Feb 22, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from chr**** Secret Inquiry Question : Inquiry for the item from 233***Jan 30, 2019 I understand that the Upang Plus have storage mode activated after cycle complete. Does the Upang basic have storage mode too? Answer :* [Re] Inquiry for the item from 233**** Hello Sorry what is the storage mode ? Best regards Question : Inquiry for the item from joa***Jan 23, 2019 Can change the manual Korean version to English version? Answer :* [Re] Inquiry for the item from joa**** Hello Thank you for inquiry and the product is easy to operate. The Upang Korea do not make the English manual due to the copy product from other company. So they provide only international official website. Best regards Question : English ManualSep 05, 2018 Just purchased a unit. Where can I download an operating manual in english version ? Answer : [Re] English Manual Hello Thank you for inquiry. The Upang Korea do not make the English manual due to the copy product from other company. The operation is so easy ^^ Best regards +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
Philips HR3752/00 High Speed Vacuum Blender Mixer / Juicer Item Q&A	Question : Inquiry for the item from dam***Jan 12, 2020 Hello, is it 1year warranty? Can I get any service in local Philips service center in Singapore? Answer :* [Re] Inquiry for the item from dam**** Dear Customer Thank you for inquiry and enjoy shopping. We provide you 1 year international seller warranty from the receipt date only in Korea. 1) Who does the return pick up? If there is defect with the product within 15 days of receipt, we will arrange the Qxpress staff to go and pick it up for free. You do not need any action and all of repair fee is charged to the seller. There are two cases in which the buyer must send directly: 1) Inaccurately ordered by buyer mistake 2) After 15 days of receipt of the goods 2) Is it possible to exchange new items? If we and manufacture CS team think that there is a problem with the product within 15 days from the receipt date, we absolutly can exchange it with a new product. However, after 15 days, if there is a problem with the item, It can be repaired free of charge for one year only in Korea. (Warranty period may vary depending on the product, so please ask the seller) Best Regards Question : [Re] Inquiry for the item from dam**** Thanks. Do you mean you can support service in Korea only and there is no local service in Singapore? Even Philips Singapore service center is not supposed to support me locally. Right? Answer : [Re] Inquiry for the item from dam**** Yes we are for free. Thanks Question : Inquiry for the item from jaa***May 11, 2019 One year local Korea warranty or international warranty? What’s the arrangement if item isn’t working when received? Seller pay return shipment cost? Exchange arrangement or? Answer :* [Re] Inquiry for the item from jaa**** Dear Customer Thank you for inquiry and enjoy shopping. We provide you 1 year international seller warranty from the receipt date only in Korea. 1) Who does the return pick up? If there is defect with the product within 15 days of receipt, we will arrange the Qxpress staff to go and pick it up for free. You do not need any action and all of repair fee is charged to the seller. There are two cases in which the buyer must send directly: 1) Inaccurately ordered by buyer mistake 2) After 15 days of receipt of the goods 2) Is it possible to exchange new items? If we and manufacture CS team think that there is a problem with the product within 15 days from the receipt date, we absolutly can exchange it with a new product. However, after 15 days, if there is a problem with the item, It can be repaired free of charge for one year only in Korea. (Warranty period may vary depending on the product, so please ask the seller) Best Regards
[Braun Series 3] 31B Foil Cutter Replacement Head Shaver Cassette Foil Cutter with MicroComb Item Q&A	Question : Inquiry for the item from oko***Jan 13, 2020 I have a 5663. This will fit? Do you still have stock? Estimated Delivery time to singapore? Answer :* [Re] Inquiry for the item from oko**** Dear Customer Thank you for inquiry, Item would be dispatched in 1 - 3 processing working days after payment confirmed. It will reach you in about 4 - 6 Business days. Excluded holidays and weekend. Really thanks Question : Inquiry for the item from swe***Jun 27, 2019 I have a contour 5877. Which replacement foil should I buy? Thank you. Answer :* [Re] Inquiry for the item from swe**** You can buy 31S Thanks Question : Inquiry for the item from e-e***Mar 01, 2019 It’s can fix for Braun series 3 360s-4? Answer :* [Re] Inquiry for the item from e-e**** Hello You can use it with 3 series. Thanks Question : [Re] Inquiry for the item from e-e**** Hi seller,I have received item but cannot fix ,how ah? Answer : [Re] Inquiry for the item from e-e**** Hello Thank you for contacting and really really apologize for the inconvenience caused to you. Please do not worry and we will do our best to help you. It is often inadequate to use properly because of its normal use. Firstly we would like to work together to resolve the issue for your satisfaction. Therefore we kindly ask you to follow these steps in order to investigate with our manufacture. 1. Please describe the problem with your item in detail. 2. Please upload clear video of the product in good lighting or Youtube without voice. Thank you for your patience collaboration. Best Regards Question : [Re] Inquiry for the item from e-e**** Act not match with my shaver,is series 3,but cannot be use. Answer : [Re] Inquiry for the item from e-e**** Hello The shape is the same. Pls do not worry. Thanks Question : Inquiry for the item from hon***May 27, 2018 Hi I'm using 350cc-4 which model should I use thanks Answer :* [Re] Inquiry for the item from hon**** Hello The URL is. https://www.qoo10.sg/g/564318846 Really thanks Question : RE: Inquiry Barun 380 Series 3Nov 23, 2017 Hi, Seek you advice. I am using Barun 380 series 3. I would like to purchase combi replacement foil. Kindly recommend model and price. Thank you in advance. With best regards Samuel Answer : [Re] RE: Inquiry Barun 380 Series 3 Hello Sam*** Thank you for inquiry. This is available with your 380 series. Really thanks Question : [Re] RE: Inquiry Barun 380 Series 3 Appreciate your response. Kindly recommend which model should i purchase ? Best regards, Samuel Answer : [Re] RE: Inquiry Barun 380 Series 3 Hello Sam*** We mean you can place order in this item, 31B. https://www.qoo10.sg/GMKT.INC/goods/goods.aspx?goodscode=564381083 Really thanks
Lequip IR-D5 Food Dehydrator Warmer Dryer Premium Tray Item Q&A	Question : Inquiry from mic***Jan 12, 2020 Hello! The dehydrator keeps flashing ‘open’ and it refused to start working even though the door is closed tightly. I have turned on and off and tried it again but it does not work. The dehydrator is only 3 months old. Please help! Thanks. Answer :* [Re] Inquiry from mic**** Dear customer Thank you for contacting and apologize for the inconvenience caused to you. We do not find your order number and name. If you place order on our store, you should leave the message on your ＂MYQ10＂ page so that we can find your order number and correct your full name. The URL is ＂ Qoo10.sg Login>My Qoo10>Shopping List>Recent Orders＂ Because this window is Q and A board. Thank you for your patience collaboration. Best Regards Question : Inquiry for the item from 242***Oct 19, 2019 Is it using 110V or 210V? Answer :* [Re] Inquiry for the item from 242**** Hello Thank you for inquiry, This can be used in your Singapore. The power is 220-240 volt. Have nice day. Question : Inquiry for the item from Ren***Aug 16, 2019 How we can apply the 1 year warranty if there is no exchange or return is allowed? Answer :* [Re] Inquiry for the item from Ren**** Dear Customer Thank you for inquiry and enjoy shopping. We provide you 1 year international seller warranty from the receipt date only in Korea. 1) Who does the return pick up? If there is defect with the product within 15 days of receipt, we will arrange the Qxpress staff to go and pick it up for free. You do not need any action and all of repair fee is charged to the seller. There are two cases in which the buyer must send directly: 1) Inaccurately ordered by buyer mistake 2) After 15 days of receipt of the goods 2) Is it possible to exchange new items? If we and manufacture CS team think that there is a problem with the product within 15 days from the receipt date, we absolutly can exchange it with a new product. However, after 15 days, if there is a problem with the item, It can be repaired free of charge for one year only in Korea. (Warranty period may vary depending on the product, so please ask the seller) Best Regards Question : Inquiry for the item from ros***Jun 18, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from ros**** Secret Inquiry Question : Inquiry for the item from mar***Mar 09, 2019 Hi, how do I get manual or instructions in English please? Answer :* [Re] Inquiry for the item from mar**** Hello Thank you for inquiry and the product is easy to operate. The Lequip Korea do not make the English manual due to the copy product from other company. So they provide only international official website. Best regards Question : Inquiry for the item from mar***Feb 22, 2019 Please advise if cookbook is in English? Answer :* [Re] Inquiry for the item from mar**** Please advise if cookbook is in English? During warranty period, where can I bring the machine for servicing/repair? Question : [Re] Inquiry for the item from mar**** Hello The cookbook is in Korean with English. You can get it with the many image. Thanks Question : Inquiry for the item from ech***Jan 19, 2019 I just received today. Just to check is there any online English recipe? Thanks Answer :* [Re] Inquiry for the item from ech**** Hello Thank you for inquiry and the product is easy to operate. The Leauip Korea do not make the English manual due to the copy product from other company. So they provide only international official website. Best regards Question : Inquiry for the item from chr***Jan 06, 2019 Hi. Can i have measurements of the metal trays? Thank u Answer :* [Re] Inquiry for the item from chr**** Hello 31333814mm Thanks Question : Inquiry for the item from lin***Dec 24, 2018 Secret Inquiry Answer :* [Re] Inquiry for the item from lin**** Secret Inquiry Question : Inquiry for the item from val***Dec 13, 2018 What will the price for the IR-D5 that you will put on the Custom Declaration form? Answer :* [Re] Inquiry for the item from val**** Hello Thank you for inquiry Singapore imposes customes duties on the orders of value amount, more than $400. Import duties and taxes are buyer's responsibility in Singapore. Feel free to contact Qxpress carrier company, 6661-9100 about the exact GST. Best regards Question : Inquiry from val***Dec 11, 2018 Secret Inquiry Answer :* [Re] Inquiry from val**** Secret Inquiry Question : About itemNov 09, 2018 Secret Inquiry Answer : [Re] About item Secret Inquiry Question : Inquiry for the item from car***Jul 21, 2018 Can I just buy the filter? Answer :* [Re] Inquiry for the item from car**** Hello The filter is https://www.qoo10.sg/g/614533593 Thanks Question : Inquiry for the item from ros***Mar 04, 2018 Hi seller, Have manual book and recipe with english? Answer :* [Re] Inquiry for the item from ros**** Hello Thank you for inquiry. The Lequip Korea do not make the English manual due to the copy product from other company. So they provide only international official website. Best regards Question : [Re] Inquiry for the item from ros**** Hi Seller, thank you for reply me, so is still have a manual book and recipe book inside the Lequip Dehydrator( korean)? And if i want to buy it how long can arrive in Singapore? And if the sparepart is spoil or need to buy more the tray, is that can buy separately?sorry my english is not so good. Hope can understand what i wrote. Thank you. Answer : [Re] Inquiry for the item from ros**** Hello Thank you for inquiry, Item would be dispatched in 3 processing working days after payment confirmed. It will reach you in about 5 - 7 Business days. Excluded holidays and weekend. We have all of the replacememts on the store. When you need, feel free to contact us. We will inform you URL address. Please do not worry. Thanks Question : [Re] Inquiry for the item from ros**** Hi , do you sell the recipe book for lequip dehydrator? Answer : [Re] Inquiry for the item from ros**** Hello Rosmawati Thank you for inquiry, We also sell the recipe book. https://www.qoo10.sg/g/613487745 Really thanks Question : [Re] Inquiry for the item from ros**** Hi i just press wrong confrim, the Dehydrator had received it but the container still not, can you help me to check it? Thank you i just order the cook book recipe Answer : [Re] Inquiry for the item from ros**** Hello Rosmawati Thank you for purchasing for our shop's goods. Firstly, we apologize for the inconvenience caused to you. You mean what is the container ? Could you please take the picture all components with outer box we can invetigate with manufacture. Best regards Question : [Re] Inquiry for the item from ros**** Hi delight store, I mean the lequip container for yoghurt, I’m not receive it. But dehydrator last Friday received it. So when i can receive the container for yoghurt? Because i order two item from you. One is dehydrator and one more is extra yoghurt container for dehydrator. Answer : [Re] Inquiry for the item from ros**** This item I received it last friday Question : [Re] Inquiry for the item from ros**** And this box too I received it with a good condition Answer : [Re] Inquiry for the item from ros**** Part this extra yoghurt container still not receive it? Can you understand? Because my english is not very good :-( Question : [Re] Inquiry for the item from ros**** Hello Rosmawati Thank you for inquiry and please do not worry. As the accessories supplier is different area in Korea, your container is in transit to you separately. You will get it soon. We will do best help you. Really thanks Answer : [Re] Inquiry for the item from ros**** Hi delight store can i know about dehydrator? 1. On the back of the product have filter right? Is the filter must change with new one or wash or clean it?After use 10 hours until 3 months???? 2. Is automatic, need how many hours? 3. What different sun and cloud picture at dehydrator? Can you reply me 1-3 question thank you. Question : [Re] Inquiry for the item from ros**** Hello Rosmawati Thank you for inquiry. The filter is recommended to be washed in running water only once. After that, you have to replace it once every 4 months. Auto mode stops automatically when drying is complete. The sun drying method is a red color and is a sun-dried effect. The shade drying method is an effect that is lit in green color and dried in the shade. Really thanks Answer : [Re] Inquiry for the item from ros**** Hi delight store, Thank you for fast reply. But i have confuse about the filter. So you mean the first time washed in running water once After every 4 months need to buy new filter?? So where i can buy the filter and how much? Can i buy with you Delight store?? Thank you. Question : [Re] Inquiry for the item from ros**** Hello After every 4 months need to buy new filter?? Yes. So where i can buy the filter and how much? https://www.qoo10.sg/g/614533593 Thanks Answer : [Re] Inquiry for the item from ros**** Thank you later i will order the filter, How about my purchase guard , have a password, what is the password? Question : [Re] Inquiry for the item from ros**** Hello Rosmawati Thank you for inquiry. Passward ? Please explain in detail we can help you. Thanks Answer : [Re] Inquiry for the item from ros**** Last time i called to q0010 about this password but they told me to asked seller. This is the picture Question : [Re] Inquiry for the item from ros**** This is the email Answer : [Re] Inquiry for the item from ros**** Need the password. But I don’t know the password. Question : [Re] Inquiry for the item from ros**** Dear Customer, Thank you for your interest. We can only answer product-related questions here. For other enquiries, please refer to Q10 Help Center, or contact customer care directly. 6500-4440 Thanks Answer : [Re] Inquiry for the item from ros**** Hi seller, can you help me to check the yoghurt container , when can i receive it? Because until now i’m still not receive it. Last time i told to you, suddenly i tap wrong , i tap confirm delivery for the yoghurt container for dehydrator. But still not receive it until now. Thank you. Question : [Re] Inquiry for the item from ros**** Hello Rosmawati You will get it soon. https://www.qoo10.sg/gmkt.inc/CS/ShippingTrackingAPI.aspx?tno=SG1260880&transcd=100000020&svc_nation_cd=SG&req_type=dLBuCDiFnU/73i9fUsqfBQ==&transc_nm= Really thanks Answer : [Re] Inquiry for the item from ros**** Hi seller, Thank you I received it Question : [Re] Inquiry for the item from ros**** Dear customer My pleasure We will do best help you Delight Store Question : Inquiry for the item from nez***May 13, 2018 Secret Inquiry Answer :* [Re] Inquiry for the item from nez**** Secret Inquiry Question : PriceMay 07, 2018 Secret Inquiry Answer : [Re] Price Secret Inquiry Question : Inquiry for the item from sha***Feb 26, 2018 Is there an option to add Singapore compatible plug? Answer :* [Re] Inquiry for the item from sha**** Hello Thank you for inquiry. There is no optional plug. However you can purchase the available plug on our store. Best regards. Question : English User Manual & Recipe BookDec 11, 2017 Hi Seller, Please advise where I can download the English Manual and recipe book (of any) for the IRD5 Dehydrator. Thank you. Answer : [Re] English User Manual & Recipe Book Hello Thank you for inquiry. The Lequip Korea do not make the English manual due to the copy product from other company. So they provide only international official website. Best regards Question : [Re] English User Manual & Recipe Book can you give free shipping instead of charging $19? Answer : [Re] English User Manual & Recipe Book Hello Thank you for inquiry. We can not control the shipping fee. This is already lowest price on Global. Best regards Question : [Re] English User Manual & Recipe Book ok noted. I have already ordered. I trust this is a authentic L'equip brand? Answer : [Re] English User Manual & Recipe Book Hello Thank you for inquiry. This is authentic Lequip brand. Really thanks Question : Lequip official online dealer or distributorMay 21, 2017 Are you the Lequip official online dealer or distributor? Answer : [Re] Lequip official online dealer or distributor Hello Joh********* Thank you for inquiry, Yes we are official bander in Korea. Really thanks Question : English Manual & Recipe book included?Jul 16, 2016 Hi, Will there be English Manual & any Recipe book included? Thanks! Answer : [Re] English Manual & Recipe book included? Hello Ros**** , Thank you for inquiry. We provide Kor manual. The ENGLISH manual and Recipe book is not provided separately. However You can download it easily on http://www.lequip.co.kr/0_LEQUIP/E/download.htm The D5 is currently preparing. Thanks Question : Food dehydrator IR-D5Jun 24, 2016 I am eager to know the mode and shipping charges to Mauritius in view to place an order. Would also like to know whether PayPal is acceptable, as I cannot commit payment through Qoo10. A detailed specifications and features would be welcome. Thanks Answer : [Re] Food dehydrator IR-D5 Hello M, Thank you for inquiry, You can pay via Paypal or Payoneer. Firstly could you send us your exact address in east africa to our E-address mws0815@naver.com Address: City: State: Phone number: Post code: On monday, we will reply with the exact shipping price and goods USD price. Thanks M, Question : Food dehydrator IR-D5Jun 23, 2016 Hello I am from Mauritius and shall be grateful to receive the following info in view to place an order. 1. Do you ship to Mauritius. If so, what are your shipping charges, if any. 2. What are the warranties that support this equipment. 3. How far this item is distinguished from Item code : 460674174 and Item code : 471698791 as they are all of the same model IR-D5 Thanks for replying Answer : [Re] Food dehydrator IR-D5 Hello M Thank you for inquiry, 1. We can also ship to Mauritius in East africa. The shipping charge to Africa is additional. After you order, we request the additional cost. 2. We have 1 year warrenty of all Lequip goods. 3. 460674174 and 471698791 are the same IR-D5. The different thing is the price of the seller. Maybe our store's price is the most competitive one cause we are the online official deller. Thanks M Question : WarrantyJun 23, 2016 Hi, what is the warranty for the item? How do we claim 7nder warranty if something spoils? Thanks Answer : [Re] Warranty Hello Ela*** , Thank you for inquiry, We have 1 year warrenty of all Lequip goods. and also 15days money back guarantee. however afterwards if the goods problem, anytime you can ask to us to solve the problem. But There was no problem ever in Korea.^^ Anyway we must strive to do our best for you. Thanks +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
◆Make$190◆VOTO KOREA New Jog-Dial CA-J10L 10L Air Fryer Airfryer Item Q&A	Question : Inquiry for the item from gav***Jan 12, 2020 Hi there, I would like to know if its possible to have a english manual as I'm not familiar with korean Answer :* [Re] Inquiry for the item from gav**** Dear customer Thank you for inquiry and the product is easy to operate. The VOTO Korea do not make the English manual due to the copy product from other company. So they provide only international official website. Best regards Question : Inquiry related cancel and refund from yen***Dec 28, 2019 I have just received my airfryer and tested it out. However, while I was air frying french fries halfway, a very loud 'pop' sound was heard. Thus, I turned off the machine immediately incase it catches fire. Thankfully, no smoke was seen or fire started. However, I do not feel like using it anymore as it seems dangerous. May I kindly ask for a refund? And how do I return the faulty machine? Answer :* [Re] Inquiry related cancel and refund from yen**** Dear customer Thank you for contacting and apologize for the inconvenience caused to you. We do not find your order number and name. If you place order on our store, you should leave the message on your ＂MYQ10＂ page so that we can find your order number and correct your full name. The URL is ＂ Qoo10.sg Login>My Qoo10>Shopping List>Recent Orders＂ Because this window is Q and A board. Thank you for your patience collaboration. Best Regards Question : Inquiry for the item from Yuh***Oct 09, 2019 Thanks for reply. You were mentioned 1 yr warranty on in Korea but if for us, Singapore, we are still deserved for 1 yr warranty? Or only 15days? If after 15days and within a yr, the warranty term still covered by CS team? Thanks Answer :* [Re] Inquiry for the item from Yuh**** 1) Who does the return pick up? If there is defect with the product within 15 days of receipt, we will arrange the Qxpress staff to go and pick it up for free. You do not need any action and all of repair fee is charged to the seller. There are two cases in which the buyer must send directly: 1) Inaccurately ordered by buyer mistake 2) After 15 days of receipt of the goods 2) Is it possible to exchange new items? If we and manufacture CS team think that there is a problem with the product within 15 days from the receipt date, we absolutly can exchange it with a new product. However, after 15 days, if there is a problem with the item, It can be repaired free of charge for one year only in Korea. Best Regards Question : [Re] Inquiry for the item from Yuh**** U reply doesn’t answer my question. U only mentioned in Korea, how about within a yr prob occurs and I’m in Sg? Answer : [Re] Inquiry for the item from Yuh**** Hello If there is problem, we will arrange the Qxpress staff. Pls do not worry about the quality. Thanks Question : [Re] Inquiry for the item from Yuh**** If after 14days, but within a year? Thanks Answer : [Re] Inquiry for the item from Yuh**** Hello After 15 days, the buyer have to send it to the seller. Thanks Question : Inquiry from Yuh***Oct 08, 2019 And also would like to know the warranty, any warranty? And if after purchase and over 14days and got any prob, who I need to look for. Thanks Answer :* [Re] Inquiry from Yuh**** Dear Customer Thank you for inquiry and enjoy shopping. We provide you 1 year international seller warranty from the receipt date only in Korea. 1) Who does the return pick up? If there is defect with the product within 15 days of receipt, we will arrange the Qxpress staff to go and pick it up for free. You do not need any action and all of repair fee is charged to the seller. There are two cases in which the buyer must send directly: 1) Inaccurately ordered by buyer mistake 2) After 15 days of receipt of the goods 2) Is it possible to exchange new items? If we and manufacture CS team think that there is a problem with the product within 15 days from the receipt date, we absolutly can exchange it with a new product. However, after 15 days, if there is a problem with the item, It can be repaired free of charge for one year only in Korea. (Warranty period may vary depending on the product, so please ask the seller) Best Regards Question : Inquiry for the item from Yuh***Oct 08, 2019 Hi, would like to purchase this Voto airfryer, if the item damage, can’t function, can return? And where to do returning ? Thanks Answer :* [Re] Inquiry for the item from Yuh**** Dear Customer Thank you for inquiry and enjoy shopping. We provide you 1 year international seller warranty from the receipt date only in Korea. 1) Who does the return pick up? If there is defect with the product within 15 days of receipt, we will arrange the Qxpress staff to go and pick it up for free. You do not need any action and all of repair fee is charged to the seller. There are two cases in which the buyer must send directly: 1) Inaccurately ordered by buyer mistake 2) After 15 days of receipt of the goods 2) Is it possible to exchange new items? If we and manufacture CS team think that there is a problem with the product within 15 days from the receipt date, we absolutly can exchange it with a new product. However, after 15 days, if there is a problem with the item, It can be repaired free of charge for one year only in Korea. (Warranty period may vary depending on the product, so please ask the seller) Best Regards
◆Spectra Korea 25 28mm HandsFree 2 Set Breast Feeding Accessories Item Q&A	Question : Inquiry for the item from liu***Jan 12, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from liu**** Secret Inquiry Question : Inquiry for the item from pha***Jan 10, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from pha**** Secret Inquiry Question : Inquiry for the item from lim***Jan 09, 2020 Hi can the handsfree cup be steralised using steamer steraliser? Answer :* [Re] Inquiry for the item from lim**** Yes sure Question : Inquiry related delivery from mii***Dec 17, 2019 Hi order now when can rec Answer :* [Re] Inquiry related delivery from mii**** Dear Customer Thank you for inquiry, Item would be dispatched in 1 processing working days after payment confirmed. It will reach you in about 4 - 6 Business days. Excluded holidays and weekend. Really thanks Question : Inquiry for the item from yok***Dec 13, 2019 Is this for the price of one cup or a pair of cups? Answer :* [Re] Inquiry for the item from yok**** Pair price Thanks Question : Inquiry for the item from han***Dec 07, 2019 All the parts can put in steam sterilizer？ Answer :* [Re] Inquiry for the item from han**** Yes sure Question : Inquiry for the item from mis***Nov 01, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from mis**** Secret Inquiry Question : Inquiry related delivery from yen***Oct 27, 2019 Secret Inquiry Answer :* [Re] Inquiry related delivery from yen**** Secret Inquiry Question : Inquiry related delivery from let***Oct 21, 2019 Secret Inquiry Answer :* [Re] Inquiry related delivery from let**** Secret Inquiry Question : Inquiry related delivery from mar***Oct 17, 2019 Hi. What is my tracking number? Still haven’t update yet? Answer :* [Re] Inquiry related delivery from mar**** Dear Customer Thank you for contacting Your parcel is already sent to the sort center. We will ask them to ship the one urgently and update your tracking number in 1-2 business days. http://qfs.qxpress.asia/Customer/TraceParcels?TrackingNo= If the tracking number has not been updated after 2 days, please do not hesitate to contact us. Thank you for your patience collaboration. Best Regards Question : Inquiry for the item from lim***Oct 11, 2019 Hi. I saw u have 2 listing. 1 is $34.90 while the other is $35.40.. Any difference for the items? Thanks! Answer :* [Re] Inquiry for the item from lim**** You can choose the lowest Same model. Question : [Re] Inquiry for the item from lim**** Ok thanks!! Answer : [Re] Inquiry for the item from lim**** Dear customer My pleasure We will do best help you Delight Store Question : Inquiry related delivery from mar***Oct 12, 2019 Secret Inquiry Answer :* [Re] Inquiry related delivery from mar**** Secret Inquiry Question : Inquiry related delivery from ang***Sep 22, 2019 How long is the delivery? Order today able to receive before 29th Sep? Answer :* [Re] Inquiry related delivery from ang**** Dear Customer Thank you for inquiry, Item would be dispatched in 1 processing working days after payment confirmed. It will reach you in about 4 - 6 Business days. Excluded holidays and weekend. Really thanks Question : Inquiry related delivery from ang***Sep 21, 2019 Hi, May I know how long is the delivery? Will I be able to receive by 28th Sep if I will to order today? Answer :* [Re] Inquiry related delivery from ang**** Dear Customer Thank you for inquiry, Item would be dispatched in 1 processing working days after payment confirmed. It will reach you in about 4 - 6 Business days. Excluded holidays and weekend. Really thanks Question : Inquiry for the item from ksy***Sep 13, 2019 Hi Seller is this spectra handsfree compatible with ardo calypso double pump? If yes, is there other accessories that i need to get? Answer :* [Re] Inquiry for the item from ksy**** Yes sure Question : Inquiry related delivery from 262***Sep 04, 2019 Secret Inquiry Answer :* [Re] Inquiry related delivery from 262**** Secret Inquiry Question : Inquiry for the item from fif***Aug 09, 2019 Hi does it come in size 32mm? Answer :* [Re] Inquiry for the item from fif**** Hello We have 28mm Thanks Question : [Re] Inquiry for the item from fif**** No bigger that that? Any other brand that can be use with this? Answer : [Re] Inquiry for the item from fif**** We have other 24. 28mm brand, Cimilre Thanks Question : Inquiry for the item from sol***Aug 08, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from sol**** Secret Inquiry Question : Inquiry for the item from Ido***Jul 26, 2019 is this compatible with F1? Answer :* [Re] Inquiry for the item from Ido**** F1 ? Cimilre model ? Question : [Re] Inquiry for the item from Ido**** Yes, Cimilre F1. Thanks Answer : [Re] Inquiry for the item from Ido**** Yes, Cimilre F1. Thanks Question : [Re] Inquiry for the item from Ido**** Yes compatible Question : Inquiry related delivery from pea***Jul 26, 2019 I would like to purchase 2 set for free shipping over $80. But the system does not allow and limit to 1 set per purchase. Pls advise. Thanks Answer :* [Re] Inquiry related delivery from pea**** Hello We adjusted you can place order 2 PCS Thanks Question : Inquiry for the item from moo***Jul 18, 2019 is this compatible with S9+ ? Answer :* [Re] Inquiry for the item from moo**** Yes sure Question : Inquiry for the item from 262***Jul 13, 2019 I need a size 24 and not a 28. Do yall sell a 24 or an adapter for the right fit? Answer :* [Re] Inquiry for the item from 262**** Only 28mm Thanks Question : Inquiry for the item from aqu***Jul 12, 2019 Hi! May I know if item can be sterilised by: 1) steam steriliser & 2) uv steriliser? Answer :* [Re] Inquiry for the item from aqu**** Hi! May I know if item can be sterilised by: 1) steam steriliser & Yes 2) uv steriliser? Yes Question : Inquiry for the item from les***Jul 05, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from les**** Secret Inquiry Question : Inquiry for the item from cut***Jun 08, 2019 If we have existing spectra breastpump do we still need to add on and adaptor to operate? Answer :* [Re] Inquiry for the item from cut**** You can use existing adapter. Thanks Question : Inquiry for the item from che***Jun 01, 2019 Can I chk if this is compatible without cimilre F1? Answer :* [Re] Inquiry for the item from che**** Can i chk if this is compatible with Cimilre F1 Question : [Re] Inquiry for the item from che**** Yes sure Question : Inquiry for the item from mic***May 18, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from mic**** Secret Inquiry Question : Inquiry for the item from pel***Apr 11, 2019 I ordered this item a while back and soon came to realize the 28mm is too big for me. I more of a 24mm. Is there something I can do or get to make that happen and still get to use this product? Answer :* [Re] Inquiry for the item from pel**** Dear customer Thank you for contacting and apologize for the inconvenience caused to you. We do not know your order number and name at this time. As this window is Q&A board for the general buyers, you should leave the message on your MYQ10 page so that we can find your order number and correct your full name. Thank you for your patience collaboration. Best Regards Question : Inquiry for the item from lii***Mar 27, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from lii**** Secret Inquiry Question : [Re] Inquiry for the item from lii**** Secret Inquiry Answer : [Re] Inquiry for the item from lii**** Secret Inquiry Question : Inquiry for the item from sha***Feb 12, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from sha**** Secret Inquiry Question : Inquiry from Cha***Oct 02, 2018 Secret Inquiry Answer :* [Re] Inquiry from Cha**** Secret Inquiry Question : [Re] Inquiry from Cha**** Secret Inquiry Answer : [Re] Inquiry from Cha**** Secret Inquiry Question : [Re] Inquiry from Cha**** Secret Inquiry Answer : [Re] Inquiry from Cha**** Secret Inquiry Question : Inquiry for the item from iyr***Oct 04, 2018 Can this collection cup be connected to medela maxi swing pump? Answer :* [Re] Inquiry for the item from iyr**** Hello Pls use the Spectra goods. Thanks Question : Inquiry for the item from she***Sep 15, 2018 Secret Inquiry Answer :* [Re] Inquiry for the item from she**** Secret Inquiry Question : Inquiry for the item from hsi***Sep 06, 2018 Secret Inquiry Answer :* [Re] Inquiry for the item from hsi**** Secret Inquiry Question : Inquiry for the item from kai***Aug 29, 2018 Secret Inquiry Answer :* [Re] Inquiry for the item from kai**** Secret Inquiry Question : Inquiry for the item from kai***Aug 29, 2018 Secret Inquiry Answer :* [Re] Inquiry for the item from kai**** Secret Inquiry Question : Inquiry for the item from den***Aug 27, 2018 Hi do you sell the silicone head separately? I bought the set from you and the silicone head has spoilt. Answer :* [Re] Inquiry for the item from den**** Hello https://www.qoo10.sg/g/610065489 Thanks Question : 32mm flangeAug 23, 2018 I currently use 32mm flanges with my spectra. Possible to use this handsfree cup? Answer : [Re] 32mm flange Hello This size is 28mm. Thanks Question : Inquiry for the item from che***Aug 23, 2018 Hi, do you have the items with 24mm breast shield? Answer :* [Re] Inquiry for the item from che**** Hello Sure https://www.qoo10.sg/g/578908290 The Cimilre and Spectra are same company. Thanks Question : Inquiry for the item from jan***Aug 12, 2018 Does it work with avent electric breast pump? Answer :* [Re] Inquiry for the item from jan**** Hello We recommand you to use Spectra. Thanks Question : Inquiry related delivery from ker***Aug 06, 2018 Hi, My Order No. 268253833, placed on 31Jul. Roughly when can I receive the items? Will I received it by 19 Aug? Thank you. Answer :* [Re] Inquiry related delivery from ker**** Hello Lynn Teoh For Korea Summer Holiday from 30 to Aug 7, the company closed. Normal service resumes on Aug 8. You can receive to 19. We will do best help you. Thank you for your patience. Question : Order Summary (Date : Jul 23, 2018 / Cart no. : 120279437)Aug 05, 2018 Secret Inquiry Answer : [Re] Order Summary (Date : Jul 23, 2018 / Cart no. : 120279437) Secret Inquiry Question : Avoid shipping on 9 August until 13 AugustAug 03, 2018 Hi Delight Store, Due to public holiday next week, we will away from 9 August until 13 August 18. Please inform delivery man arrange the item and sent on 14 August or 15 August. Please give Swee Tiang a call via +65-9180-5270 below. Thanks. Regards, Shiek Lin Answer : [Re] Avoid shipping on 9 August until 13 August Hello NG SWEE TIANG We will ship it to pick up after 13th. The exact delivery date is difficult for sellers to adjust. Best regards Question : [Re] Avoid shipping on 9 August until 13 August Do you have any shop at Singapore? Answer : [Re] Avoid shipping on 9 August until 13 August If you have any shop at Singapore, please let us know the address. We can try to collect ourself. Thanks. Question : [Re] Avoid shipping on 9 August until 13 August Btw, can I have your whatsapp number? Thanks. Answer : [Re] Avoid shipping on 9 August until 13 August Hello Our store is in Korea ^^ Feel free to contact us. We will do best help you . Thanks Question : Inquiry for the item from des***Aug 01, 2018 Anyway to downsize to 21mm instead of standard 28mm? Answer :* [Re] Inquiry for the item from des**** Hello Sorry the size is fixed. Thanks Question : Inquiry for the item from tan***Aug 01, 2018 I use a 24mm flange, will this be suitable? Or do you have a 24mm size one? Answer :* [Re] Inquiry for the item from tan**** Hello Yes we have it. https://www.qoo10.sg/g/578908290 Thanks Question : Inquiry for the item from amb***Aug 01, 2018 May I know does it compatible to Real Bubee double pump? Answer :* [Re] Inquiry for the item from amb**** Hello We do not have idea with Bubee . Best regards Question : Inquiry for the item from shu***Jul 31, 2018 Do you sell 24mm? Answer :* [Re] Inquiry for the item from shu**** Hello Yes sure https://www.qoo10.sg/g/578908290 Thanks Question : Inquiry for the item from amb***Jul 30, 2018 May I know is the cups can be used with S1 pump? Answer :* [Re] Inquiry for the item from amb**** Hello Yes sure ^^ Thanks Question : Inquiry for the item from hac***Jul 29, 2018 Hello is it possible to use maymom insert for this handsfree cup? And is this compatible with medela freestyle pump? Thank you Answer :* [Re] Inquiry for the item from hac**** Hello We recommand you use the Spectra goods. Really thanks Question : Order Number Checking 267207375Jul 23, 2018 Secret Inquiry Answer : [Re] Order Number Checking 267207375 Secret Inquiry Question : [Re] Order Number Checking 267207375 Secret Inquiry Question : Inquiry related delivery from woa***Jul 22, 2018 Hi,I would like to check the estimated date If I place order today,may I know when wil it reach to my home ? Answer :* [Re] Inquiry related delivery from woa**** Dear Customer Thank you for inquiry, Item would be dispatched in 1 - 3 processing working days after payment confirmed. It will reach you in about 4 - 6 Business days. Excluded holidays and weekend. Really thanks Question : Inquiry for the item from tan***Jul 21, 2018 Can connect to Haniem Brest pump motor? Answer :* [Re] Inquiry for the item from tan**** Hello Sure there is no problem. Really thanks Question : Inquiry for the item from tan***Jul 20, 2018 Are the shield compatible to haenim breast pump ? Answer :* [Re] Inquiry for the item from tan**** Hello Yes sure. Thanks Question : Inquiry for the item from sin***Jul 18, 2018 Hi, may I know is spare part of this hands free collection cups available? Answer :* [Re] Inquiry for the item from sin**** Hello Sorry we do not sell the spare parts Thank you for your patience collaboration. Best Regards. Question : 21 and 24mm flangesJul 17, 2018 Hi, I am interested to purchase this but usually use 21 and 24mm flanges. Noted that the default size is 28mm funnel size. As 28mm is too big for me, is there anything I can purchase to use it together with the collection cups? Thanks. Answer : [Re] 21 and 24mm flanges Hello Sorry the size is fixed from the manufacture. Thanks Question : [Re] 21 and 24mm flanges I saw in previous qnas I can get at least the 24mm funnel. Is that right? Answer : [Re] 21 and 24mm flanges Hello The 24mm is also what we sell https://www.qoo10.sg/g/578908290 The brand is Cimilre, same material Really thanks Question : Fix into Medela Freestyle PumpJul 16, 2018 Hi, wish to know can fix into Medela Freestyle pump or not? Answer : [Re] Fix into Medela Freestyle Pump Hello If the size is fitted, there is no problem. Thanks Question : Inquiry for the item from dev***Jul 14, 2018 What is the maximum capacity for the spectra handsfree cup? Answer :* [Re] Inquiry for the item from dev**** Hello The size is fixed 28mm from the manufacture. Thanks Question : Inquiry for the item from moo***Jul 14, 2018 Hi if I’m using medela freestyle can connect to this? Answer :* [Re] Inquiry for the item from moo**** Hello Please check the size. Thanks Question : Inquiry for the item from ger***Jul 13, 2018 Hi, how many cm is the cup height? Thanks. Answer :* [Re] Inquiry for the item from ger**** Hello The diameter is 28mm, so the height is 24mm Thanks Question : Inquiry for the item from mun***Jul 04, 2018 Secret Inquiry Answer :* [Re] Inquiry for the item from mun**** Secret Inquiry Question : Inquiry for the item from hen***Jul 04, 2018 Secret Inquiry Answer :* [Re] Inquiry for the item from hen**** Secret Inquiry Question : Inquiry related delivery from cha***Jul 02, 2018 hello. if I order 3 the shipping is $9×3?? Answer :* [Re] Inquiry related delivery from cha**** Hello Yes the fee is correct. Best regards Question : Inquiry for the item from kak***Jul 02, 2018 Can I use it with spectra S1? Thanks Answer :* [Re] Inquiry for the item from kak**** Hello Yes sure ^^ Thanks Question : Inquiry for the item from ken***Jun 30, 2018 Hi. Does this have diff flange size? Answer :* [Re] Inquiry for the item from ken**** Hello The size is fixed. If you need 24mm, https://www.qoo10.sg/g/578908290 Really thanks Question : [Re] Inquiry for the item from ken**** Thats diff design right? Need to attach bottle Answer : [Re] Inquiry for the item from ken**** Hello Yes the brand is different. How many size do you need ? Thanks Question : [Re] Inquiry for the item from ken**** This design 24mm? Answer : [Re] Inquiry for the item from ken**** Hello The size is fixed. If you need 24mm, https://www.qoo10.sg/g/578908290 Really thanks Question : Inquiry for the item from min***Jun 30, 2018 Hi, can I use other breast pump for this? Answer :* [Re] Inquiry for the item from min**** Hello Yes sure you can use with other pump set. Really thanks Question : Cleaning and maintenanceJun 26, 2018 Hi< can ask which are the parts that need to be sterilise? Thanks Answer : [Re] Cleaning and maintenance Hello You can sterilize the accessories except for the main body. Thanks Question : [Re] Cleaning and maintenance errhh. which part is the main body? Answer : [Re] Cleaning and maintenance U mean I can sterilise all these 2 x Silicone head 2 x Anti-back flow cap 2 x Anti-back flow silicone 2 x 28mm Funnel 2 x Valve base 2 x Cone 2 x Connecter base Question : [Re] Cleaning and maintenance Hello You can sterilise the plastic parts ^^ Really thanks Question : Inquiry for the item from Jsn***Jun 25, 2018 Hi seller, Do you have 24mm hand free cups ? Thanks Answer :* [Re] Inquiry for the item from Jsn**** Hello Sure we have it. https://www.qoo10.sg/g/578908290 Thanks Question : Inquiry for the item from yeo***Jun 24, 2018 Secret Inquiry Answer :* [Re] Inquiry for the item from yeo**** Secret Inquiry Question : Inquiry for the item from wan***Jun 23, 2018 Hi able to fit in another flange size into this handsfree pump? Answer :* [Re] Inquiry for the item from wan**** Hello The Spectra model is fitted. Really thanks Question : Inquiry for the item from yuw***Jun 21, 2018 Hi, can I check if I can use 21mm flange with this? Just the normal spectra flange can insert into this? Thanks. Answer :* [Re] Inquiry for the item from yuw**** Hello The 28mm is fixed from the manufacture. Really thanks Question : Special bra needed?Jun 17, 2018 Hi, will the collection cup stick on to the breast area tightly to maintain good suction? Is there a need to wear special bras (e.g. hands free bra)? Answer : [Re] Special bra needed? Hello There is no special bra. You can use general bra. Really thanks Question : Inquiry for the item from kyn***Jun 06, 2018 Hi.. This can be used with spectra 9+ right? Need any additional parts to make it compatible? Answer :* [Re] Inquiry for the item from kyn**** Hello Yes it can be used with your 9 plus. No need any parts ^^. Thanks Question : Inquiry for the item from Ivy***May 30, 2018 Hi can I know What’s the maximum volume we can pump into the collection cup? Answer :* [Re] Inquiry for the item from Ivy**** Hello The capacity is 250ml. Really thanks Question : Inquiry for the item from pri***May 24, 2018 Secret Inquiry Answer :* [Re] Inquiry for the item from pri**** Secret Inquiry Question : [Re] Inquiry for the item from pri**** Secret Inquiry Answer : [Re] Inquiry for the item from pri**** Secret Inquiry Question : Cup millilitre indicationMay 23, 2018 Hi there, Could you please let me know if the handsfree cup has the ml indicator? This is so that we can see how much ml has been pumped. Thank you. Answer : [Re] Cup millilitre indication Hello Please do not worry, you can find it on the bottle. Really thanks Question : [Re] Cup millilitre indication okay thank you Answer : [Re] Cup millilitre indication Dear customer My pleasure We will do best help you Delight Store Question : [Re] Cup millilitre indication hi there, I tried to purchase, and when I reach purchase page suddenly I could not purchase and the price went up!! how can I purchase at the 109.90 price?? :( Answer : [Re] Cup millilitre indication it is strange, because the time sale should still be on and the price should not be 125 Question : [Re] Cup millilitre indication sorry sent wrongly don't worry Answer : [Re] Cup millilitre indication Dear customer My pleasure We will do best help you Delight Store Question : Inquiry for the item from ski***May 23, 2018 Hi what is the flange size? Is there one standard flange size? Answer :* [Re] Inquiry for the item from ski**** Hello The size is 28mm. Thanks Question : [Re] Inquiry for the item from ski**** Do u have other sizes? Like 19 mm? Answer : [Re] Inquiry for the item from ski**** Sorry we have only one size. Thanks +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
Samsung 2019 NEW Galaxy Watch Active 2 Smart Watch Item Q&A	Question : Inquiry for the item from pea***Jan 12, 2020 Is this bluetooth or LTE? Answer :* [Re] Inquiry for the item from pea**** We have Wi-Fi version Thanks Question : Inquiry for the item from par***Oct 07, 2019 u have black lte version? Answer :* [Re] Inquiry for the item from par**** We have Wi-Fi version Question : Inquiry for the item from and***Oct 07, 2019 Hi is the stainless version comes with LTE? Answer :* [Re] Inquiry for the item from and**** All miodel is for Wi-Fi Thanks Question : Inquiry for the item from Hen***Oct 03, 2019 Do you have 44mm Black Staninless steel version available? Answer :* [Re] Inquiry for the item from Hen**** Yes we have. Thanks Question : 來自dor***會員的商品咨詢。Sep 30, 2019 How long does it take to ship to Taiwan? thanks! Answer :* [Re] 來自dor***會員的商品咨詢。 Dear Customer Thank you for inquiry, Item would be dispatched in 1 - 3 processing working days after payment confirmed. It will reach you in about 4 - 6 Business days. Excluded holidays and weekend. Really thanks Question :* Inquiry for the item from gam***Sep 28, 2019 Hi, for the Samsung Galaxy Watch Active 2 Black Stainless Steel LTE model.. The price $521 include GST? Answer :* [Re] Inquiry for the item from gam**** Hello Thank you for inquiry Singapore imposes customes duties on the orders of value amount, more than $400. Import duties and taxes are buyer's responsibility in Singapore. Feel free to contact Qxpress carrier company, 6661-9100 about the exact GST. Best regards Question : Inquiry for the item from fio***Sep 27, 2019 Warranty in Singapore ? Answer :* [Re] Inquiry for the item from fio**** Dear Customer Thank you for inquiry and enjoy shopping. We provide you 1 year international seller warranty from the receipt date only in Korea. 1) Who does the return pick up? If there is defect with the product within 15 days of receipt, we will arrange the Qxpress staff to go and pick it up for free. You do not need any action and all of repair fee is charged to the seller. There are two cases in which the buyer must send directly: 1) Inaccurately ordered by buyer mistake 2) After 15 days of receipt of the goods 2) Is it possible to exchange new items? If we and manufacture CS team think that there is a problem with the product within 15 days from the receipt date, we absolutly can exchange it with a new product. However, after 15 days, if there is a problem with the item, It can be repaired free of charge for one year only in Korea. (Warranty period may vary depending on the product, so please ask the seller) Best Regards Question : Inquiry for the item from leo***Sep 26, 2019 It’s this LTE version? Or wifi only? Answer :* [Re] Inquiry for the item from leo**** All Active 2 models are Wi-Fi Thanks Question : Inquiry related delivery from ber***Sep 25, 2019 Do you have stock of black steel 44 mm for shipping immediately Answer :* [Re] Inquiry related delivery from ber**** We confirmed your cancel Question : Inquiry for the item from nus***Sep 23, 2019 Can Samsung Pay be used in Singapore using this watch? Answer :* [Re] Inquiry for the item from nus**** Dear It is not available yet. Thanks +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
◆Authentic◆Ecovacs Korea Deebot Slim2 Wireless Floor Cleaning Robot Vacuum Mop Cleaner Item Q&A	Question : Inquiry from tan***Jan 11, 2020 Cannot charge the vacuum how to send for service? Less than 1 yesr Answer :* [Re] Inquiry from tan**** Dear customer Thank you for contacting and apologize for the inconvenience caused to you. We do not find your order number and name. If you place order on our store, you should leave the message on your ＂MYQ10＂ page so that we can find your order number and correct your full name. The URL is ＂ Qoo10.sg Login>My Qoo10>Shopping List>Recent Orders＂ Because this window is Q and A board. Thank you for your patience collaboration. Best Regards
◆LOWEST◆Henz KOREA Tongdori Oven HT-2000 Electric Grill Rotation Roasting BBQ Homemade Item Q&A	Question : Inquiry for the item from pip***Jan 10, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from pip**** Secret Inquiry Question : Inquiry for the item from pri***Oct 09, 2019 hi seller, does it comes with english manual? can use to cook dishes w sauce too? Answer :* [Re] Inquiry for the item from pri**** it look like operating on battery? so stil need to change to sg plug? pls reply soon i wan to purchase during sale tks Question : [Re] Inquiry for the item from pri**** Dear customer Thank you for inquiry and the product is easy to operate. The HENZ Korea do not make the English manual due to the copy product from other company. Pls do not worry it is very easy to use. You can refer to the video. So they provide only international official website. Best regards Answer : [Re] Inquiry for the item from pri**** hi tks for reply, ll placed order. can u provide link for international website? so i can look at recipes. Question : [Re] Inquiry for the item from pri**** We received from manufacture https://www.qoo10.sg/gmkt.inc/Goods/GoodsDetailOriginal.aspx?__ar=Y&goodscode=630198180&from=gdetail https://www.amazon.com/TONGDORI-Wireless-Self-Rotating-Complete-Revolution/dp/B07H2TNNMB https://www.youtube.com/channel/UCqub_v7CtET2CwROgawXa-g http://www.homeace.co.kr/# Answer : [Re] Inquiry for the item from pri**** thank you. i try looking throu Question : [Re] Inquiry for the item from pri**** Dear customer My pleasure We will do best help you Please leave the best review for us ? Delight Store Answer : [Re] Inquiry for the item from pri**** hi seller, i had check the list you send but cant find the english recipes? d homeace website i think this is official site. but not in english Question : [Re] Inquiry for the item from pri**** Dear customer Thank you for inquiry The HENZ Korea do not make the English manual or receipe due to the copy product from other company. Pls refer the video to our product page You can get it easily Best regards Question : Inquiry for the item from sno***Jan 18, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from sno**** Secret Inquiry Question : [Re] Inquiry for the item from sno**** Secret Inquiry Answer : [Re] Inquiry for the item from sno**** Secret Inquiry Question : [Re] Inquiry for the item from sno**** Secret Inquiry Answer : [Re] Inquiry for the item from sno**** Secret Inquiry Question : [Re] Inquiry for the item from sno**** Secret Inquiry
◆GLASSLOCK Korea High Quality Food Container Storage 8 Set Item Q&A	Question : Inquiry for the item from ctt***Jan 10, 2020 Can I put the food in fridge and then take out and heat up immediately in steamer? Answer :* [Re] Inquiry for the item from ctt**** Yes sure Question : Inquiry related delivery from kde***Dec 19, 2017 Hi seller, if i order today when is the earliest date i can get the item? I need it on 22 dec. Or can i do self collection? Thanks. Answer :* [Re] Inquiry related delivery from kde**** Hello Xi Thank you for inquiry. As for this glasslock, shipping time is fast item. Item would be dispatched in 1 processing days after payment confirmed. It will reach you in about 3-4 Business days from Korea. Excluded holidays and weekend. Really thanks Question : Container with separatorOct 05, 2017 Hello i currently have one Glasslock container with 2 compartments. Do you still sell that? Answer : [Re] Container with separator Hello Sta *** Yes we have. Please send us size you want or item image. Really thanks Question : I want to buy the extra inner rubber liningSep 13, 2017 Hi, Do you sell the inner rubber lining for the Glasslock product? I bought a few sets of your glass container but the rubber lining broke after sometimes Answer : [Re] I want to buy the extra inner rubber lining Hello Jan ******* Thank you for inquiry, We sell only the "glass lid with rubber ling". Could you please let us know the size and picture? We will leave the URL address you can place the order. Really thanks Question : [Re] I want to buy the extra inner rubber lining Hi, one of the size is square 11cm. thank you Answer : [Re] I want to buy the extra inner rubber lining Hello Jan ******* Thank you for reply. Your size is #2. http://list.qoo10.sg/g/554096304 Really thanks Question : Defective lid hingesJul 05, 2017 Hi Seller, After inspecting the containers, I have noticed that 2 hinges are starting to detach from it's lids. One from the 490 mland one from the 1100ml. Other than that, the containers look perfectly fine. I've yet to use them. Kindly advise on what is your protocol on this matter. Thanks Answer : [Re] Defective lid hinges Hello Choong Jun Xiangm Thank you for inquiry and pls do not worry. We would like to work together to resolve your question for your satisfaction. Therefore we kindly ask you to follow these steps in order to investigate with our manufacture. 1. Please describe the problem with your item in detail. 2. Please send or upload us clear video of the product in good lighting on Youtube. We will do our best to help you. Thank you for your patience collaboration. Best Regards Question : [Re] Defective lid hinges Thanks for getting back to me, can i send it to you via email? can I have the email address? Answer : [Re] Defective lid hinges Hello Choong Jun Xiangm Thank you for inquiry. Our address is mws0815@naver.com Thank you for your patience collaboration. Best Regards
Samsung Wireless Fast Charger Multimedia DEX PAD Station Export Edition Item Q&A	Question : Inquiry for the item from pop***Jan 10, 2020 Is it compatible with samsung note 8? Answer :* [Re] Inquiry for the item from pop**** Yes sure Question : Inquiry for the item from dan***Sep 11, 2019 is this original Samsung product? Answer :* [Re] Inquiry for the item from dan**** Yes sure this is the export version. Thanks Question : Inquiry for the item from its***Jun 08, 2019 Compatible with Samsung S10 plus ? Want to connect dex station to monitor and wired keyboard and mouse, all three at same time,will work? Answer :* [Re] Inquiry for the item from its**** Yes Compatible Question : [Re] Inquiry for the item from its**** Want to connect dex station to wired keyboard and mouse, both two at same time,will work? Answer : [Re] Inquiry for the item from its**** How many USB Ports ? Question : [Re] Inquiry for the item from its**** USB is 1 and no need to use at once. Thanks Question : Inquiry for the item from yee***Jun 02, 2019 Is this a genuine Samsung made? Answer :* [Re] Inquiry for the item from yee**** Yes sure this is export version. Thanks Question : Inquiry for the item from bon***May 25, 2019 Has it got a cooling fan inside? Answer :* [Re] Inquiry for the item from bon**** There is no need fan. Thanks Question : Inquiry for the item from man***Apr 21, 2019 Is this wireless charger suitables for all android phone like Oppo R11 ? thanks Mandy Answer :* [Re] Inquiry for the item from man**** Hello There is no problem if there is Qi function. Thanks Question : Inquiry for the item from myi***Sep 15, 2018 Is this comparability with Samsung note 9 Answer :* [Re] Inquiry for the item from myi**** Hello Sure ^^ Thanks Question : Inquiry for the item from shu***Aug 23, 2018 Does it come woth hdmi and charger? Answer :* [Re] Inquiry for the item from shu**** Hello Yes sure. Components ; 1 x Dexpad 1 x Charger 1 x Charging cable 1 x HDMI cable Thanks Question : Inquiry for the item from yee***Aug 22, 2018 Hi, Is this brand new? Does it include: 1. Charging adapter? 2. HDMI cable? 3. USB-C cable? Looking forward to hearing from you. Thank you. Answer :* [Re] Inquiry for the item from yee**** Hello Components ; 1 x Dexpad 1 x Charger 1 x Charging cable 1 x HDMI cable (C type) Thanks +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
Airvita Air Dust Zero AV-1754 Home Air Purifier Cleaner / AirPurifier Item Q&A	Question : Inquiry for the item from tec***Jan 01, 2020 Does it come with warranty? Answer :* [Re] Inquiry for the item from tec**** Dear Customer Thank you for inquiry and enjoy shopping. We provide you 1 year international seller warranty from the receipt date only in Korea. 1) Who does the return pick up? If there is defect with the product within 15 days of receipt, we will arrange the Qxpress staff to go and pick it up for free. You do not need any action and all of repair fee is charged to the seller. There are two cases in which the buyer must send directly: 1) Inaccurately ordered by buyer mistake 2) After 15 days of receipt of the goods 2) Is it possible to exchange new items? If we and manufacture CS team think that there is a problem with the product within 15 days from the receipt date, we absolutly can exchange it with a new product. However, after 15 days, if there is a problem with the item, It can be repaired free of charge for one year only in Korea. (Warranty period may vary depending on the product, so please ask the seller) Best Regards Question : [Re] Inquiry for the item from tec**** Hi, i bought the product. But instruction is in korean. Do you have a softcopy of the manual in english? Answer : [Re] Inquiry for the item from tec**** Dear customer Thank you for inquiry and the product is easy to operate. The AIRVITA Korea do not make the English manual due to the copy product from other company. So they provide only international official website. Best regards Question : Inquiry for the item from ale***Jul 24, 2019 Is this original? Any warranty? What plug and volt use? Answer :* [Re] Inquiry for the item from ale**** Is this original? Yes sure Any warranty? 1 Year What plug and volt use? EU plug (you can choose UK, 220-240 Volt) Thanks Question : [Re] Inquiry for the item from ale**** the uk plug you mentioned is the original plug not extension that you are selling right? Answer : [Re] Inquiry for the item from ale**** We attached you can get it. Thanks
Cuisinart CPT-180 Toaster 4 Slice Metal Classic/Oven/Grill Item Q&A	Question : Inquiry for the item from cla***Jan 08, 2020 Can I confirm if this appliance can use in Singapore voltage Answer :* [Re] Inquiry for the item from cla**** Hello Thank you for inquiry, This can be used in your Singapore. The power is 220-240 volt. Have nice day. Question : Inquiry for the item from ray***Jan 19, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from ray**** Secret Inquiry Question : [Re] Inquiry for the item from ray**** Secret Inquiry
Samsung SHS-D530 Slim Touchpad Electronic Digital Door Lock Home Security Item Q&A	Question : Inquiry from pea***Jan 08, 2020 How much is the installation fee? Answer :* [Re] Inquiry from pea**** Dear Customer As we mentioned we have partnered with Sherlock pte. Ltd (Business registration no. 201511715) When you receive the door lock from our store, you can contact Tony in Sherlock for lock Install with a purchase from Delight Store. They will best help you. Best regards Contact window ; Tony +65 98307788 Sherlock.Singapore@gmail.com Sherlock pte. ltd Business registration no. 201511715 e Digital locks @. http://interlock.com.sg Contact nos 84846924, 96804569, 98307788
◆SEKKI Korea SEKKI GRILL / Infrared Ray Electric Grill Roaster Indoor BBQ Item Q&A	Question : Inquiry for the item from let***Jan 08, 2020 For bi-direction heating, do you have an electrical grill at the bottom and infraed heat from the top? Answer :* [Re] Inquiry for the item from let**** Dear The meat is grilled using the electric grill at the top. Thanks
BLACK+DECKER Steam Mop Cleaner Steamer FSMH1621R Item Q&A	Question : Inquiry for the item from koh***Jan 04, 2020 Hi, seller I am interested to purchase model 1621 but is the delta head and pad included together with the components? Answer :* [Re] Inquiry for the item from koh**** Dear The delta head is the event accessories. Thanks Question : [Re] Inquiry for the item from koh**** Hi, seller What do you mean? Is it free or have to pay? Answer : [Re] Inquiry for the item from koh**** Dear This accessories do not sell the seperatly from the supplier. Only event goods. Thanks Question : Inquiry for the item from yin***Dec 01, 2019 Can you list down the accessories included in 1621 model? Is it the 10-in-1 steam mop? Answer :* [Re] Inquiry for the item from yin**** Hello There are on the page about the components. Thanks Question : Inquiry related delivery from Vim***Nov 05, 2019 Hi I have just received my FSMH1621R steam mop but the delta head kit and delta pad and steam pad are missing. Will it be possible to send me the items ASAP. Thank you Answer :* [Re] Inquiry related delivery from Vim**** Hello Pls check the components we attached and then pls take the picture all components you received we will check on CCTV. Thanks Question : [Re] Inquiry related delivery from Vim**** The items i received as shown in picture, i have 1 missing steam pad, the delta head and 2 delta pad. Please verify, thank you Answer : [Re] Inquiry related delivery from Vim**** Dear customer Thank you for purchasing for our shop's goods. The delta accessories are not included because the event period is expired. We also amended product page. Thank you for your patience collaboration. Best Regards Question : [Re] Inquiry related delivery from Vim**** It’s unfair to just tell me the event period is over after i placed and received my order. Moreover the previous reply to my first message to your store regarding missing items is to check the components as per your attached picture which have the delta kits, delta pads and steam pads. I followed the instructions to check and take a picture of received items and you just tell me event over. If this is the case i will report your store dishonesty to respective person and tell my friends to stop their orders from buying from your store. Answer : [Re] Inquiry related delivery from Vim**** Hello Vivien Goi We are sorry for the event change on the manufacture side. We will communicate with manufacturers more quickly to respond to service changes. Thank you for your patience collaboration. Best Regards Question : [Re] Inquiry related delivery from Vim**** Pushing blame to manufacturer is not a solution to this issue as seller should be responsible for what they sell. Moreover is your store that reply to my message with a picture of components i suppose to receive and the picture send to me do include the delta kits. Please resolve this issue if not i will have tp cancel my next 2 order of the same item i suppose to buy for my family. Thank you Answer : [Re] Inquiry related delivery from Vim**** Hello Vivien We will be more careful about our goods. Thank you for your patience collaboration. Best Regards Question : Inquiry for the item from bab***Sep 24, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from bab**** Secret Inquiry Question : [Re] Inquiry for the item from bab**** Secret Inquiry Answer : [Re] Inquiry for the item from bab**** Secret Inquiry Question : [Re] Inquiry for the item from bab**** Secret Inquiry Question : Inquiry for the item from Tan***Aug 25, 2019 Hi, for model 1621R, it does comes with the other cleaning tools? and how long is one tank of water last during cleaning? Answer :* [Re] Inquiry for the item from Tan**** 1 * Delta head 2 * Delta pad 3 * Steam pad Warm-up time: 15 seconds Steam adjustment: Step 4 Water bottle capacity: 0.35L Thanks Question : Inquiry for the item from rob***May 31, 2019 Hi, is this an original item? When is the manufacture date? Answer :* [Re] Inquiry for the item from rob**** Hello Yes sure original ones. As we do not open the carton box, we do not have idea with exact manufacture date. After you receive, if the item is defect, feel free to contact us ^^ Thanks Question : Inquiry for the item from mar***Apr 04, 2019 Hi, Can this be used on sofa fabric too? Answer :* [Re] Inquiry for the item from mar**** Hello Yes sure Question : power plugOct 06, 2018 is the power same as singapore 3 pin plug ? Answer : [Re] power plug Hello Thank you for inquiry, This can be used in your Singapore. The power is 220-240 volt. The plug is 2 rounded type. You can add this plug option on the page. Have nice day. +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
◆BIG Sale Event◆Original Xiaomi Wheel for Mi Air Purifier 2 / 2S / Pro / 1 Item Q&A	Question : Inquiry for the item from Lam***Jan 07, 2020 Hi, can these caster wheels fit on Xiaomi air purifier Gen 3, the latest 2019 model? Answer :* [Re] Inquiry for the item from Lam**** Yes sure You can choose option 3 Thanks
Samsung 2019 NEW Digital Door Lock Push Pull SHP-DP951 Item Q&A	Question : Inquiry for the item from tho***Jan 05, 2020 Will u be able to make push open from outside ? Answer :* [Re] Inquiry for the item from tho**** We have pull from outside Thanks Question : Inquiry for the item from wai***Dec 16, 2019 There is no option for the installation.. and how much is the installation? Answer :* [Re] Inquiry for the item from wai**** And is this a push one ? Question : [Re] Inquiry for the item from wai**** Dear Customer As we mentioned we have partnered with Sherlock pte. Ltd (Business registration no. 201511715) When you receive the door lock from our store, you can contact Tony in Sherlock for lock Install with a purchase from Delight Store. They will best help you. Best regards Contact window ; Tony +65 98307788 Sherlock.Singapore@gmail.com Sherlock pte. ltd Business registration no. 201511715 e Digital locks @. http://interlock.com.sg Contact nos 84846924, 96804569, 98307788 Question : Inquiry for the item from hen***Nov 05, 2019 Hi, is this push from outside? And hiw can we get english manual Answer :* [Re] Inquiry for the item from hen**** Dear customer This is pull from outside. Thank you for inquiry and the product is easy to operate. The SAMSUNG SDS Korea do not make the English manual due to the copy product from other company. So they provide only international official website. Best regards Question : Inquiry for the item from mit***Aug 17, 2019 My door is to push from outside. Is this model okay for my door? Answer :* [Re] Inquiry for the item from mit**** This is pull from outside Question : Inquiry for the item from viv***Aug 12, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from viv**** Secret Inquiry Question : [Re] Inquiry for the item from viv**** Secret Inquiry Answer : [Re] Inquiry for the item from viv**** Secret Inquiry Question : [Re] Inquiry for the item from viv**** Secret Inquiry Answer : [Re] Inquiry for the item from viv**** Secret Inquiry
◆Lowest Price◆Worldliving Korea Swing-8000 Wet Dry Mop Vacuum Cleaner 4 in1 3way Cordless Mopping Item Q&A	Question : Inquiry for the item from ben***Jan 05, 2020 What is the difference between Swing-7000 and Swing-8000? Answer :* [Re] Inquiry for the item from ben**** Dear Swing-7000 model is discontinued and 8000 is the newest model. Thanks Question : Inquiry for the item from tsa***Jun 17, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from tsa**** Secret Inquiry Question : Inquiry for the item from tsa***Jun 15, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from tsa**** Secret Inquiry Question : Inquiry for the item from xie***May 13, 2019 How long do we have to charge? And how many mins of used? Can we plug in the adapter and use at the same time? Answer :* [Re] Inquiry for the item from xie**** Hello Charge: 6 hours Vacuum + Mop Cleaning: 40 minutes Only Mop Cleaning : 4 hours Thanks Question : Inquiry for the item from xia***May 07, 2019 hi there, If I buy this Swing-8000 wet & dry mop vacuum cleaner; are the items stated below given FREE? Free Event (Only in Our Store, While Stock Last) 1/ Microfiber Pad x 2PCS 2/ General Clean Pad x 2PCS 3/ Disposable Wet Pad x 2Pack (30PCS) Answer : [Re] Inquiry for the item from xia**** Hello Yes sure special event is on Question : [Re] Inquiry for the item from xia**** Thank you Answer : [Re] Inquiry for the item from xia**** Dear customer My pleasure We will do best help you Delight Store Question : Inquiry for the item from jos***Jan 14, 2019 If I buy this Swing-8000 wet & dry mop vacuum cleaner; are the items stated below given FREE? Free Event (Only in Our Store, While Stock Last) 1/ Microfiber Pad x 2PCS 2/ General Clean Pad x 2PCS 3/ Disposable Wet Pad x 2Pack (30PCS) Answer : [Re] Inquiry for the item from jos**** Hello Yes the event is still on. Thanks Question : Inquiry for the item from rac***Jan 04, 2019 Hi, does this item has English instruction and manuals? And the power adapter can be used in Singapore? Answer :* [Re] Inquiry for the item from rac**** Hello Thank you for inquiry. The Swing Korea do not make the English manual due to the copy product from other company. The adapter is 2 rounded Best regards Question : [Re] Inquiry for the item from rac**** But can you indicate the on/off buttons in English. Maybe paste a label or print labels for us to use in Singapore. So this Swing is original and made in Korea? Answer : [Re] Inquiry for the item from rac**** Ok, I will buy an universal power plug to charge the cordless cleaner. Question : [Re] Inquiry for the item from rac**** Since I am your second Singapore customer via Qoo10. Are you able to throw in a free universal power adapter to use with your two round pins power adapter, please? This is a gift for my Sister to help with house work. Thank you in advance. Answer : [Re] Inquiry for the item from rac**** Dear Customer Thank you for contacting Your parcel is already sent to the sort center. We will ask them to ship the one urgently and update your tracking number in 1-2 business days. Thank you for your patience collaboration. The plug is 2 rounded we did not put. Reference video, https://youtu.be/GARdAf14j4E https://youtu.be/lnmP8BdqyVk https://youtu.be/ex0CBoU0UPc Best Regards Question : Inquiry for the item from che***Nov 26, 2018 Hi Seller, The voltage can be used in Singapore ? Price include : -Swing 8000 x 1 -Charging Adaptor x1 -User Manual x1 -Handle Fix Volt x1 -Microfiber Pad x 2 PCS + FREE items : 1/ Microfiber Pad x 2PCS 2/ General Clean Pad x 2PCS 3/ Disposable Wet Pad x 2Pack (30PCS) Answer :* [Re] Inquiry for the item from che**** Hello Thank you for inquiry, This can be used in your Singapore. The power is 220-240 volt. Have nice day. Question : [Re] Inquiry for the item from che**** Thank you. Please confirm if i buy will it include the free items ? Answer : [Re] Inquiry for the item from che**** Hello What is the free item ? Question : Swing-8000Oct 02, 2017 Do you have black colour? Answer : [Re] Swing-8000 Hello Ste***** Thank you for inquiry, There are 2 kinds stock in white and wine red. Really thanks +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>