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Item	Question & Answer
BaByliss D261K 2200w Hair Strong Dryer with Curler Straightener Item Q&A	Question : Inquiry for the item from ahwenwjMay 05, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from ahwenwj Secret Inquiry Question : [Re] Inquiry for the item from ahwenwj Secret Inquiry Answer : [Re] Inquiry for the item from ahwenwj Secret Inquiry Question : Inquiry for the item from g_goh7755May 04, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from g_goh7755 Secret Inquiry
INBODY Dial NEW H20B Body Fat Digital Scale health and fitness Item Q&A	Question : Inquiry for the item from zengahoeMay 06, 2021 Hi does the scale works for teenager from 13-15 years old? Answer : [Re] Inquiry for the item from zengahoe Yes sure Question : [Re] Inquiry for the item from zengahoe Thanks. The inbody app will display English measurement? Question : Inquiry for the item from Basketball_rulez04Dec 02, 2020 Hi any warranty? Answer : [Re] Inquiry for the item from Basketball_rulez04 Dear Customer Thank you for inquiry and enjoy shopping. We provide you 1 year international seller warranty from the receipt date only in Korea. 1) Who does the return pick up? If there is defect with the product within 15 days of receipt, we will arrange the Qxpress staff to go and pick it up for free. You do not need any action and all of repair fee is charged to the seller. There are two cases in which the buyer must send directly: 1) Inaccurately ordered by buyer mistake 2) After 15 days of receipt of the goods 2) Is it possible to exchange new items? If we and manufacture CS team think that there is a problem with the product within 15 days from the receipt date, we absolutly can exchange it with a new product. However, after 15 days, if there is a problem with the item, It can be repaired free of charge for one year only in Korea. (Warranty period may vary depending on the product, so please ask the seller) Best Regards Question : Inquiry for the item from 262***May 31, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from 262**** Secret Inquiry Question : Inquiry for the item from 234***Oct 09, 2019 Is the app in english or korean. The pictures are showing that the app is in korean? Answer :* [Re] Inquiry for the item from 234**** Hello Yes this is Korea product. But you can easy to use and can refer to the page. https://inbody.com/global/ Thanks Question : [Re] Inquiry for the item from 234**** Thanks. It is a korean product, that means things are all in korean? Answer : [Re] Inquiry for the item from 234**** As this is global product, you can change the language on the App " Inbody " English, Japanese, Chinese, Spanish and Vietnamese are available. Thanks Question : Inquiry for the item from tan***Oct 13, 2019 Is the app in english or korean Answer :* [Re] Inquiry for the item from tan**** As this is global product, you can change the language on the App " Inbody " English, Japanese, Chinese, Spanish and Vietnamese are available.
RANEE KOREA REWG-9400B Sun burner Portable Wide Gas Grill Item Q&A	Question : Inquiry for the item from MkMay 06, 2021 Hi where to place the gas? Question : Inquiry related delivery from yve_s12Oct 15, 2020 Hi, are you able to ship this item to Malaysia? Answer : [Re] Inquiry related delivery from yve_s12 Yes sure Question : [Re] Inquiry related delivery from yve_s12 Ok thanks! Answer : [Re] Inquiry related delivery from yve_s12 Thanks
LG CordZero S740 Filter for Vacuum Cleaner Item Q&A	Question : Inquiry for the item from stanscsMay 04, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from stanscs Secret Inquiry Question : [Re] Inquiry for the item from stanscs Secret Inquiry Question : Inquiry for the item from CjhengandyJan 13, 2021 Can this use for older model VS7301SCW? I have attached a photo of my old filter. Answer : [Re] Inquiry for the item from Cjhengandy Yes correct Question : Inquiry for the item from cheekAug 08, 2020 I have a LG CordZero VS7301SCW. I would like to check if you sell the roller too? Answer : [Re] Inquiry for the item from cheek Dear We do not sell the roller Thanks Question : Inquiry for the item from ang***May 24, 2020 Hi does it fit for VS8401SCW? Answer :* [Re] Inquiry for the item from ang**** Yes sure Question : Inquiry for the item from yfu***May 02, 2020 Hi, Does this filter fit VS7302SCW? Answer :* [Re] Inquiry for the item from yfu**** Yes sure Question : Inquiry for the item from che***Feb 22, 2020 Does it fit vs8404scw Answer :* [Re] Inquiry for the item from che**** Yes sure available +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
HappyCall Kitchen Titanium Induction Pot Pan IH Party Wok Partywok Lid 32 cm Item Q&A	Question : Inquiry for the item from HongwaikiatMay 05, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from Hongwaikiat Secret Inquiry Question : Inquiry for the item from KCJan 26, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from KC Secret Inquiry Question : [Re] Inquiry for the item from KC Secret Inquiry Question : Inquiry for the item from effie_eeJan 10, 2021 May I know what is the length of the base? Answer : [Re] Inquiry for the item from effie_ee You mean bottom diameter ? Question : [Re] Inquiry for the item from effie_ee Yes Answer : [Re] Inquiry for the item from effie_ee Yes Question : [Re] Inquiry for the item from effie_ee There is no exact diameter. the length is 32cm. Thanks Question : Inquiry for the item from holycross149Nov 12, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from holycross149 Secret Inquiry Question : Inquiry for the item from pxlim123Nov 10, 2020 Hi can u cfm if this item refers to the IH Induction Titanium coat parry wok before i add to cart Answer : [Re] Inquiry for the item from pxlim123 Yes correct Question : Inquiry for the item from holycross149Nov 02, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from holycross149 Secret Inquiry Question : [Re] Inquiry for the item from holycross149 Secret Inquiry Question : Inquiry for the item from holycross149Nov 02, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from holycross149 Secret Inquiry Question : Inquiry for the item from holycross149Oct 31, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from holycross149 Secret Inquiry Question : Inquiry for the item from holycross149Oct 31, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from holycross149 Secret Inquiry Question : [Re] Inquiry for the item from holycross149 Secret Inquiry Question : Inquiry for the item from vincentong1967Oct 02, 2020 Hi, Is is a non stick wok? Answer : [Re] Inquiry for the item from vincentong1967 Dear All of Happycall is non stick pan. Thanks Question : [Re] Inquiry for the item from vincentong1967 Thx! * So can use for gas cooking right for this induction type? Answer : [Re] Inquiry for the item from vincentong1967 You can use it on the induction or gas stove . Question : [Re] Inquiry for the item from vincentong1967 Thanks Question : Inquiry for the item from LeeSep 16, 2020 Hi, may I know how heavy is the 32cm chef wok (without the lid)? Thank You. Answer : [Re] Inquiry for the item from Lee Dear 2.95 kg Thanks Question : Inquiry for the item from surely17Sep 15, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from surely17 Secret Inquiry Question : Inquiry for the item from flowerinloveSep 09, 2020 How does the Group Buy system work? Is it just like normal orders or do I need to wait until big group of people buy this item? Answer : [Re] Inquiry for the item from flowerinlove Dear No this is normal order. No need to wait the others order. Thanks Question : Inquiry for the item from alvincth2452Aug 04, 2020 Hi seller, can use on gas stove? Answer : [Re] Inquiry for the item from alvincth2452 Yes sure induction is also available. Thanks Question : Inquiry for the item from cherlynlee13Jul 25, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from cherlynlee13 Secret Inquiry +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
Spectra 5Pair 10PCS Silicone Duckbill Valve Head for Electric Breast Pump Item Q&A	Question : Inquiry for the item from darkbluesky22May 03, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from darkbluesky22 Secret Inquiry Question : [Re] Inquiry for the item from darkbluesky22 Secret Inquiry Answer : [Re] Inquiry for the item from darkbluesky22 Secret Inquiry Question : [Re] Inquiry for the item from darkbluesky22 Secret Inquiry Answer : [Re] Inquiry for the item from darkbluesky22 Secret Inquiry Question : Inquiry for the item from ayMar 26, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from ay Secret Inquiry Question : [Re] Inquiry for the item from ay Secret Inquiry Answer : [Re] Inquiry for the item from ay Secret Inquiry Question : [Re] Inquiry for the item from ay Secret Inquiry Answer : [Re] Inquiry for the item from ay Secret Inquiry Question : [Re] Inquiry for the item from ay Secret Inquiry Answer : [Re] Inquiry for the item from ay Secret Inquiry Question : [Re] Inquiry for the item from ay Secret Inquiry Answer : [Re] Inquiry for the item from ay Secret Inquiry Question : [Re] Inquiry for the item from ay Secret Inquiry Answer : [Re] Inquiry for the item from ay Secret Inquiry
Winix AES330-S0 Premium Air Purifier Zero Black 37.9㎡ Item Q&A	Question : Inquiry for the item from pearlyntan11May 04, 2021 Is this the same as the US model 5500-2? Answer : [Re] Inquiry for the item from pearlyntan11 Hello We do not have idea for Us model. ^^ Thanks Question : [Re] Inquiry for the item from pearlyntan11 You can check if this is ZERO model or not?
Samsung NEW SHP-DP960 Digital Door Lock Pull from Outside Item Q&A	Question : Inquiry for the item from tohhsMay 04, 2021 Hi, like to confirm the following: 1. Is installation included? 2. 2 or 4 RFID tag? Can we buy more? 3. Mechanical key X 2? 4. What is the PFID sticker? 5. Do u have ex stock SGP? How long roughly is the lead time for look to arrive thanks Answer : [Re] Inquiry for the item from tohhs 1. Is installation included? No 2. 2 or 4 RFID tag? Can we buy more? 1 ring , 1 sticker How many do you have parties? 3. Mechanical key X 2? What is this? 4. What is the PFID sticker? 5. Do u have ex stock SGP? How long roughly is the lead time for look to arrive Question : [Re] Inquiry for the item from tohhs Dear Customer Thank you for inquiry, Item would be dispatched in 1 - 3 processing working days after payment confirmed. It will reach you in about 4 - 6 Business days. Excluded holidays and weekend. Really thanks Question : Inquiry for the item from KelvinFeb 12, 2021 What colour you have? Answer : [Re] Inquiry for the item from Kelvin Hello Only one color. titanium silver. Question : Inquiry for the item from erictanwpDec 11, 2020 Can I set 2 steps to unlock? Example, key in pass code follow by finger print to unlock. Answer : [Re] Inquiry for the item from erictanwp Dear Customer As we mentioned we have partnered with Sherlock pte. Ltd (Business registration no. 201511715) When you receive the door lock from our store, you can contact Tony in Sherlock for lock Install with a purchase from Delight Store. They will best help you. Best regards Contact window ; Tony +65 98307788 Sherlock.Singapore@gmail.com Sherlock pte. ltd Business registration no. 201511715 e Digital locks @. http://interlock.com.sg Contact nos 84846924, 96804569, 98307788 Question : Inquiry for the item from seemin.limNov 03, 2020 This is push from outside or pull from outside? Answer : [Re] Inquiry for the item from seemin.lim This is pull from outside. Question : [Re] Inquiry for the item from seemin.lim https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=677440885 Answer : [Re] Inquiry for the item from seemin.lim Push From Outside Mille A-1 Push Pull Digital Door Lock Question : Inquiry for the item from ScwlnAug 30, 2020 Hi, Can this be use on main gate instead of the door? Answer : [Re] Inquiry for the item from Scwln Dear You can use at the main gate. YOu can also send us or installer the gate image. Thanks Question : Inquiry for the item from glo***Feb 28, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from glo**** Secret Inquiry Question : Inquiry related delivery from Pea***Nov 19, 2019 Hi how Long can I receive if I place order now ? Answer :* [Re] Inquiry related delivery from Pea**** Dear Customer Thank you for inquiry, Item would be dispatched in 1 - 3 processing working days after payment confirmed. It will reach you in about 4 - 6 Business days. Excluded holidays and weekend. Really thanks Question : Inquiry for the item from blu***Nov 05, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from blu**** Secret Inquiry Question : [Re] Inquiry for the item from blu**** Secret Inquiry Answer : [Re] Inquiry for the item from blu**** Secret Inquiry Question : Inquiry for the item from teo***Oct 25, 2019 lock to the left and Push from outside? Answer :* [Re] Inquiry for the item from teo**** Hello This is pull from ourtide. Thanks Question : [Re] Inquiry for the item from teo**** Which model you have is push from outside in this series? Answer : [Re] Inquiry for the item from teo**** All Korea model has pull from outside. Thanks Question : Inquiry related delivery from Pea***Oct 26, 2019 Hi I would like to place order . So I must pay gst and how much is the handling fee. Answer :* [Re] Inquiry related delivery from Pea**** Dear Customer, Thank you for your interest. We can only answer product-related questions here. For GST enquiries, please refer to Q10's Help Center, or contact customer directly. SG : 6500-4440 Best regards Question : Inquiry for the item from jas***Oct 10, 2019 May i know the different between model 951 vs 960? Thanks Answer :* [Re] Inquiry for the item from jas**** Both are new models in 2019 Its exterior design is wrong and it is a product that can recognize all the fingerprints. It is a product released by Samsung SDS to diversify products. Thanks Question : Inquiry from jas***Oct 03, 2019 Is the installer Sherlock Pte Ltd located in Elias Mail? What is roughly the installation cost? What is Tony Contact? Answer :* [Re] Inquiry from jas**** Dear Customer Thank you for purchasing for our shop's digital door lock goods. As we mentioned we have partnered with Sherlock pte. Ltd (Business registration no. 201511715) When you receive the door lock from our store, you can contact Tony in Sherlock for lock Install with a purchase from Delight Store. They will best help you. Best regards Contact window ; Tony +65 98307788 Sherlock.Singapore@gmail.com Sherlock pte. ltd Business registration no. 201511715 e Digital locks @. http://interlock.com.sg Contact nos 84846924, 96804569, 98307788 Question : Inquiry for the item from 233***Sep 19, 2019 Hi, does the price also include installation? what is the door to gate clearance needed? Thanks Answer :* [Re] Inquiry for the item from 233**** Hello Thank you for inquiry Singapore imposes customes duties on the orders of value amount, more than $400. Import duties and taxes are buyer's responsibility in Singapore. Feel free to contact Qxpress carrier company, 6661-9100 about the exact GST. As we mentioned we have partnered with Sherlock pte. Ltd (Business registration no. 201511715) When you receive the door lock from our store, you can contact Tony in Sherlock for lock Install with a purchase from Delight Store. They will best help you. Best regards Question : Inquiry for the item from joj***Aug 22, 2019 Hello, What is the color of this door lock? Is it English version or Korean? Push to enter ? Built in wifi? Dimensions of mortise? Thanks Answer :* [Re] Inquiry for the item from joj**** Dear customer Thank you for inquiry and the product is easy to operate. The Samsung SDS Korea do not make the English manual due to the copy product from other company. So they provide only international official website. Best regards Question : Inquiry for the item from viv***Aug 15, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from viv**** Secret Inquiry Question : Inquiry for the item from pow***Aug 01, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from pow**** Secret Inquiry Question : [Re] Inquiry for the item from pow**** Secret Inquiry +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
VOTO KOREA NEW VTG01 Multi Cooker Electric Grill Pan Oven Item Q&A	Question : Inquiry for the item from piyopiyo2199May 03, 2021 Hi Seller, can we use this voto a4 in Singapore? Does it come with compatible plug? Answer : [Re] Inquiry for the item from piyopiyo2199 Hello Thank you for inquiry, This can be used in your Singapore. The power is 220-240 volt. The plug is EU type. If you need transformer plug, the URL is. https://www.qoo10.sg/g/616434988 Have nice day. Question : [Re] Inquiry for the item from piyopiyo2199 Thanks for replying. Will pink Color be restock? Answer : [Re] Inquiry for the item from piyopiyo2199 Hi seller, do u provide warranty? Question : [Re] Inquiry for the item from piyopiyo2199 Dear Customer Thank you for inquiry and enjoy shopping. We provide you 1 year international seller warranty from the receipt date only in Korea. 1) Who does the return pick up? If there is defect with the product within 15 days of receipt, we will arrange the Qxpress staff to go and pick it up for free. You do not need any action and all of repair fee is charged to the seller. There are two cases in which the buyer must send directly: 1) Inaccurately ordered by buyer mistake 2) After 15 days of receipt of the goods 2) Is it possible to exchange new items? If we and manufacture CS team think that there is a problem with the product within 15 days from the receipt date, we absolutly can exchange it with a new product. However, after 15 days, if there is a problem with the item, It can be repaired free of charge for one year only in Korea. (Warranty period may vary depending on the product, so please ask the seller) Best Regards Answer : [Re] Inquiry for the item from piyopiyo2199 Yes pink is in stock. Question : [Re] Inquiry for the item from piyopiyo2199 Seller, I can’t select pink. Pls help to open up the option for me to order. Thanks. Answer : [Re] Inquiry for the item from piyopiyo2199 Hello We amended for you. You can place order now. Thanks Question : Inquiry for the item from Lynn TeoJan 28, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from Lynn Teo Secret Inquiry Question : [Re] Inquiry for the item from Lynn Teo Secret Inquiry Answer : [Re] Inquiry for the item from Lynn Teo Secret Inquiry Question : [Re] Inquiry for the item from Lynn Teo Secret Inquiry Question : Inquiry for the item from tanhweiyingJan 13, 2021 Hi . What are the accessories included for the attached screen shot ? Answer : [Re] Inquiry for the item from tanhweiying Please refer this Question : [Re] Inquiry for the item from tanhweiying Hi Would like to double confirm as attached ,I would have one main item ( which is the Multi Pan and 6 hole Pan + plus one ceramic basket accessories ) Total is RM 662.48 ? Thank u so much Answer : [Re] Inquiry for the item from tanhweiying Yes right Question : Inquiry for the item from ZeeJan 12, 2021 Dear Sir, Do you sell the separate pans as well? The other 3 pans that are not included in the package. Thank you. Answer : [Re] Inquiry for the item from Zee Yes not included. You can purchase at this URL Question : [Re] Inquiry for the item from Zee https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=672967618 Question : Inquiry for the item from sereneleemgDec 07, 2020 Hi what can do for the ceramic box .. please see the picture I summit Answer : [Re] Inquiry for the item from sereneleemg Hello Thank you for contacting and really really apologize for the inconvenience caused to you. Please do not worry and we will do our best to help you. Firstly we would like to work together to resolve the issue for your satisfaction. Therefore we kindly ask you to follow these steps in order to check the CCTV and investigate with our manufacture. - Please take the picture all of the products you received in good lighting. Thank you for your patience collaboration. Best Regards Question : Inquiry for the item from jermaineDec 03, 2020 hello will the blue one be restocked,if so when? Answer : [Re] Inquiry for the item from jermaine Dear We do sell only popular white and green. Thanks Question : Inquiry related return and exchange from elainelim71Nov 25, 2020 If the item is not working well how do we send for repair since there is warranty? Answer : [Re] Inquiry related return and exchange from elainelim71 Dear Customer Thank you for inquiry and enjoy shopping. We provide you 6 month international seller warranty from the receipt date only in Korea. 1) Who does the return pick up? If there is defect with the product within 15 days of receipt, we will arrange the Qxpress staff to go and pick it up for free. You do not need any action and all of repair fee is charged to the seller. There are two cases in which the buyer must send directly: 1) Inaccurately ordered by buyer mistake 2) After 15 days of receipt of the goods 2) Is it possible to exchange new items? If we and manufacture CS team think that there is a problem with the product within 15 days from the receipt date, we absolutly can exchange it with a new product. However, after 15 days, if there is a problem with the item, It can be repaired free of charge for 6 months only in Korea. (Warranty period may vary depending on the product, so please ask the seller) Best Regards Question : Inquiry for the item from charlenehjlNov 21, 2020 Hi, is the blue going to be in stock soon? Answer : [Re] Inquiry for the item from charlenehjl Dear We have white and Green Thanks Question : Inquiry for the item from laish11Oct 26, 2020 Hi seller, What are the items included in this price? How many different plates are included? Answer : [Re] Inquiry for the item from laish11 Dear Here it is Question : [Re] Inquiry for the item from laish11 Thanks Answer : [Re] Inquiry for the item from laish11 Hi! So all 5 plates are included? Question : [Re] Inquiry for the item from laish11 Seperatly sold ^^ Answer : [Re] Inquiry for the item from laish11 2 plate is included pls refer to the product page Question : [Re] Inquiry for the item from laish11 Okay. Noted with thanks! Answer : [Re] Inquiry for the item from laish11 Thanks Question : Inquiry for the item from allisonfooAug 30, 2020 Do you also sell the additional plates like the hotpot plate and the grill plate? Answer : [Re] Inquiry for the item from allisonfoo Dear You can place order for the accessories. https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=672967618 Thanks Question : Inquiry for the item from pio***May 18, 2020 Hi. Do you have stock for the green? If so how quickly do you ship to Singapore? Thanks. Answer :* [Re] Inquiry for the item from pio**** Dear Customer Yes we have Thank you for inquiry, Item would be dispatched in 1 processing working days after payment confirmed. It will reach you in about 4 - 6 Business days. Excluded holidays and weekend. Really thanks Question : Inquiry for the item from pio***May 18, 2020 Hi. Do you have stock for the green pot? And how quickly can you ship to Singapore? Thanks. Answer :* [Re] Inquiry for the item from pio**** Dear Customer Yes we have Thank you for inquiry, Item would be dispatched in 1 processing working days after payment confirmed. It will reach you in about 4 - 6 Business days. Excluded holidays and weekend. Really thanks Question : Inquiry for the item from my1***May 18, 2020 안녕하세요 만약 워렌티 기간이 지나서 고장나면 서비스는 어디서 받나요? Answer :* [Re] Inquiry for the item from my1**** 네 저희한테 주시면 됩니다 감사합니다. Question : [Re] Inquiry for the item from my1**** 빠른답변 감사합니다 옵션에 6홀팬과 SG 플러그가 없던데 언제쯤 가능할까요? Answer : [Re] Inquiry for the item from my1**** 6홀팬은 기본적으로 포함입니다. 그리고 플러그는 따로 구매를 해 주셔야 합니다 https://qoo.tn/BfRHuW/Q101150318 감사합니다 Question : Inquiry for the item from mel***May 15, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from mel**** Secret Inquiry Question : Inquiry for the item from mel***May 15, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from mel**** Secret Inquiry Question : Inquiry for the item from tri***May 13, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from tri**** Secret Inquiry Question : Inquiry for the item from Sam***Apr 02, 2020 Hi, which trays will we receive? As I would to have the flat tray and pot for hotpot. Thank you. Answer :* [Re] Inquiry for the item from Sam**** Dear Customer Thank you for contacting Your parcel is already sent to the sort center. We will ask them to ship the one urgently and update your tracking number in 1-2 business days. http://qfs.qxpress.asia/Customer/TraceParcels?TrackingNo= If the tracking number has not been updated after 2 days, please do not hesitate to contact us. Thank you for your patience collaboration. Best Regards Question : [Re] Inquiry for the item from Sam**** Hi I just received the item today, thank you. But I did not receive the SG plug. Answer : [Re] Inquiry for the item from Sam**** Dear Customer Thank you for inquiry and please do not worry. As the supplier is different area in Korea, your remaining order is in transit to you separately. You will get it soon and we will do best help you. - Notice - If you make non-receipt claim, you must withdraw it Otherwise, it will be held in the logistics center. Really thanks Question : [Re] Inquiry for the item from Sam**** Hi thanks for letting me know, I have received it already! Thank you! Answer : [Re] Inquiry for the item from Sam**** Dear customer My pleasure We will do best help you Please leave the best review for us ? Delight Store Question : Inquiry for the item from yvo***May 11, 2020 Can I request for sg plug and where can we get the warranty Answer :* [Re] Inquiry for the item from yvo**** And this set come with how many tray Question : [Re] Inquiry for the item from yvo**** Hello Thank you for inquiry, This can be used in your Singapore. The power is 220-240 volt. The plug is EU type. If you need transformer plug, the URL is. https://www.qoo10.sg/g/616434988 1 year warranty 2 tray is included basically Have nice day. Question : Inquiry for the item from gla***May 03, 2020 Hi! What’s the voltage for the A4 box cooker? Can it be used in Singapore without a transformer? Answer :* [Re] Inquiry for the item from gla**** Hi is there warranty for this product in Singapore? If no, what happens if the cooker spoils shortly after using? Question : [Re] Inquiry for the item from gla**** Hello Thank you for inquiry, This can be used in your Singapore. The power is 220-240 volt. Have nice day. Question : Inquiry for the item from 249***Apr 05, 2020 would green be coming back in stock? Answer :* [Re] Inquiry for the item from 249**** Yes sure We have NOW white, blue ,green. Thanks Question : [Re] Inquiry for the item from 249**** will you still be able to ship to australia? Answer : [Re] Inquiry for the item from 249**** still unable to select green in the drop down Question : [Re] Inquiry for the item from 249**** We do not ship to your australia for COVID 19. Answer : [Re] Inquiry for the item from 249**** can you please inform me when you're able to ship to australia again? thanks Question : [Re] Inquiry for the item from 249**** Well noted. It will reach you soon. Thanks Answer : [Re] Inquiry for the item from 249**** are you able to ship to australia now? Question : [Re] Inquiry for the item from 249**** Sorry no Question : Inquiry for the item from lor***Apr 24, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from lor**** Secret Inquiry Question : Inquiry for the item from lil***Apr 23, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from lil**** Secret Inquiry Question : Inquiry for the item from lau***Apr 22, 2020 Is green available? Answer :* [Re] Inquiry for the item from lau**** We have white , blue . Thanks Question : Inquiry for the item from sal***Apr 21, 2020 Hi. Will you be testing the item before shipping? Answer :* [Re] Inquiry for the item from sal**** Yes sure Question : Inquiry from Izb***Apr 18, 2020 Secret Inquiry Answer :* [Re] Inquiry from Izb**** Secret Inquiry Question : Inquiry for the item from jac***Apr 17, 2020 What trays does this come with? Answer :* [Re] Inquiry for the item from jac**** The basic accessories are on the page. The seperate accessories are on this page. https://qoo.tn/B8cXmW/Q101150318 Thanks Question : Inquiry related delivery from lea***Mar 26, 2020 Secret Inquiry Answer :* [Re] Inquiry related delivery from lea**** Secret Inquiry Question : [Re] Inquiry related delivery from lea**** Secret Inquiry Answer : [Re] Inquiry related delivery from lea**** Secret Inquiry Question : [Re] Inquiry related delivery from lea**** Secret Inquiry Answer : [Re] Inquiry related delivery from lea**** Secret Inquiry Question : Inquiry related return and exchange from lea***Feb 21, 2020 Secret Inquiry Answer :* [Re] Inquiry related return and exchange from lea**** Secret Inquiry Question : Inquiry for the item from ang***Jan 26, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from ang**** Secret Inquiry Question : Inquiry for the item from ang***Jan 20, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from ang**** Secret Inquiry Question : Inquiry for the item from ang***Jan 19, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from ang**** Secret Inquiry Question : Inquiry for the item from sze***Nov 18, 2019 How to buy more trays? Standard only 2 tray right? Answer :* [Re] Inquiry for the item from sze**** What kind of tray do you want we can provide you ? Thanks Question : [Re] Inquiry for the item from sze**** If all tray I want how much? Answer : [Re] Inquiry for the item from sze**** Hello You can place order this page. https://qoo.tn/BX5CsV Best regards +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
SAMSUNG T24H315 24 Inch LED TV monitor Item Q&A	Question : Inquiry for the item from gccyl2016Apr 23, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from gccyl2016 Secret Inquiry Question : [Re] Inquiry for the item from gccyl2016 Secret Inquiry Answer : [Re] Inquiry for the item from gccyl2016 Secret Inquiry Question : [Re] Inquiry for the item from gccyl2016 Secret Inquiry Answer : [Re] Inquiry for the item from gccyl2016 Secret Inquiry Question : [Re] Inquiry for the item from gccyl2016 Secret Inquiry Answer : [Re] Inquiry for the item from gccyl2016 Secret Inquiry Question : [Re] Inquiry for the item from gccyl2016 Secret Inquiry Answer : [Re] Inquiry for the item from gccyl2016 Secret Inquiry Question : [Re] Inquiry for the item from gccyl2016 Secret Inquiry Question : Inquiry for the item from AApr 22, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from A Secret Inquiry Question : Inquiry for the item from AApr 21, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from A Secret Inquiry Question : [Re] Inquiry for the item from A Secret Inquiry Question : Inquiry for the item from soh_bhMar 01, 2021 The inbuilt Tuner is DVB-T2? Answer : [Re] Inquiry for the item from soh_bh Hello What is DVB-T2? Question : [Re] Inquiry for the item from soh_bh you are selling a product that your don't know? Answer : [Re] Inquiry for the item from soh_bh Hello This is delivered from Samsung center.
Gateman Remote Pack for Module Digital Door Lock Item Q&A	Question : Inquiry for the item from reena_fantasy89May 02, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from reena_fantasy89 Secret Inquiry Question : [Re] Inquiry for the item from reena_fantasy89 Secret Inquiry Answer : [Re] Inquiry for the item from reena_fantasy89 Secret Inquiry Question : [Re] Inquiry for the item from reena_fantasy89 Secret Inquiry Question : Inquiry for the item from limFeb 16, 2021 Can the app for bluetooth be downloaded in singapore? Answer : [Re] Inquiry for the item from lim Hello You can check on Google app store. Thanks Question : Inquiry for the item from miscchuaSep 28, 2020 Using Gateman WV42 + WV42G. WV42G come with remote and I want to add remote, which options should I add? Answer : [Re] Inquiry for the item from miscchua You can choose 1.1 version Question : Inquiry for the item from anonie13Aug 29, 2020 Hi is all in this list able yo be used with Gateman Z10IH? Answer : [Re] Inquiry for the item from anonie13 Yes sure You can choose 1.1 Thanks Question : 來自terence071會員的商品咨詢。Aug 18, 2020 For the Bluetooth pack, can it use on WF20? Answer : [Re] 來自terence071會員的商品咨詢。 Yes sure it is available Question : Inquiry for the item from wongfai3886Aug 17, 2020 Can the general remote and portable remote use together on the same model Answer : [Re] Inquiry for the item from wongfai3886 What model you have ? Question : Inquiry for the item from chi***Jul 02, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from chi**** Secret Inquiry Question : [Re] Inquiry for the item from chi**** Secret Inquiry Answer : [Re] Inquiry for the item from chi**** Secret Inquiry Question : Inquiry for the item from sha***Jul 03, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from sha**** Secret Inquiry Question : 關於商品262***會員的咨詢May 21, 2020 After setting, abnormal information appears, you can help eliminate? pic Answer :* [Re] 關於商品262***會員的咨詢 Dear customer Thank you for contacting and really really apologize for the inconvenience caused to you. Please do not worry and we will do our best to help you. It is often inadequate to use properly because of its normal use. Firstly we would like to work together to resolve the issue for your satisfaction. Therefore we kindly ask you to follow these steps in order to investigate with our manufacture. 1. Please describe the problem with your item in detail. 2. Please upload clear video of the product in good lighting or Youtube without voice. Thank you for your patience collaboration. Best Regards Question :* 關於商品262***會員的咨詢May 20, 2020 What kind of app should I use? Answer :* [Re] 關於商品262***會員的咨詢 IOS Question :* [Re] 關於商品262***會員的咨詢 Dear customer Thank you for contacting and really really apologize for the inconvenience caused to you. Please do not worry and we will do our best to help you. It is often inadequate to use properly because of its normal use. Firstly we would like to work together to resolve the issue for your satisfaction. Therefore we kindly ask you to follow these steps in order to investigate with our manufacture. 1. Please describe the problem with your item in detail. 2. Please upload clear video of the product in good lighting or Youtube without voice. Thank you for your patience collaboration. Best Regards Question :* Inquiry for the item from Abc***Apr 14, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from Abc**** Secret Inquiry Question : Inquiry for the item from tan***Apr 12, 2020 Hi, i have gateman wf10 n remote module for rc100. However my rc 100 spoilt n i wanted to get the portable remote instead. Can i get just the portable remote (without module) instead? Ty Answer :* [Re] Inquiry for the item from tan**** Yes sure option 7. Question : Inquiry for the item from WYY***Apr 04, 2020 How many phone can be set for bluetooh and any OS (IOS & Andrio aslo can?) Answer :* [Re] Inquiry for the item from WYY**** 1 : 1 Thanks Question : Inquiry for the item from jo9***Mar 30, 2020 Hi for G-Swipe and WF-200 which remoete module should I get. Thank You! Answer :* [Re] Inquiry for the item from jo9**** You can use 1. 2. 4. 6. 7 option. Thanks Question : Inquiry for the item from fla***Jan 03, 2020 Indoor remote cannot use. Which to get ? Answer :* [Re] Inquiry for the item from fla**** Which one should I purchase? Question : [Re] Inquiry for the item from fla**** Dear You need portable or general remote ? Question : Inquiry for the item from aib***Dec 24, 2019 Hi, for gateman wk20 which version is compatible? Also can I use the portable remove? Answer :* [Re] Inquiry for the item from aib**** If I already have a module do I need to purchase the remote with module again? Question : [Re] Inquiry for the item from aib**** If I already have a module do I need to purchase the remote with module again? You can choose only remote Hi, for gateman wk20 which version is compatible? Also can I use the portable remove? 1.4 is possible. Answer : [Re] Inquiry for the item from aib**** TQ for the reply Question : [Re] Inquiry for the item from aib**** Dear customer My pleasure We will do best help you Delight Store Question : Inquiry for the item from its***Dec 07, 2019 Can the Bluetooth set use in Wf20? Bluetooth is use apps to open the door?? Answer :* [Re] Inquiry for the item from its**** Hello Yes sure available. Thanks Question : Inquiry for the item from bas***Nov 22, 2019 I have a G-Touch lock and module 1.4, but it unable to connect with my RC100 big remote. Able to advise if G-touch should use module 1.1 instead? Answer :* [Re] Inquiry for the item from bas**** Hello G-touch is connected with 1.4module. Could you pls contact your installer with your door lock ? Thanks Question : [Re] Inquiry for the item from bas**** Hi, thank you for your reply. Do you have the steps to connect the lock with the remote. I tries to connect it but don’t seem like able to. I’m afraid i do the wrong steps as my G touch did not come with english manual as well. Answer : [Re] Inquiry for the item from bas**** Plz refer to our page ? https://qoo.tn/Bwz7uV The Gateman Korea do not make the English manual due to the copy product from other company. Question : [Re] Inquiry for the item from bas**** Ok thank you. I will try Answer : [Re] Inquiry for the item from bas**** Dear customer My pleasure We will do best help you Delight Store Question : [Re] Inquiry for the item from bas**** Hi, just some update that i still unable to connect the remote to the module. After following the instruction: Press R button #-0-5 It just beeping Answer : [Re] Inquiry for the item from bas**** Dear customer Thank you for contacting Please do not worry and we will do our best to help you. It is often inadequate to use properly because of its normal use. Firstly we would like to work together to resolve the issue for your satisfaction. Therefore we kindly ask you to follow these steps in order to investigate with our manufacture. 1. Please describe the problem with your item in detail. 2. Please upload clear video of the product in good lighting or Youtube without voice. Thank you for your patience collaboration. Best Regards Question : Inquiry related return and exchange from 262***Sep 25, 2019 I have a Gateman G-Swipe (Z10-IH) lock and reside in the United States. The lock itself is fantastic. It is a Gateman Smart Living lock. I ordered a Portable Remote with a Version 1.4 receiver module based on the seller's answers to questions posted on the sale page for this item. The seller's answers regarding which receiver module to use with this lock are incorrect. The Version 1.4 receiver module I received with the Portable Remote does not pair with Gateman Smart Living locks. If you have a Gateman Smart Living lock, you need a Version 1.1 receiver module! I would like to return the Version 1.4 receiver module I received for a refund for $15.73. Answer :* [Re] Inquiry related return and exchange from 262**** Dear customer Thank you for contacting and apologize for the inconvenience caused to you. We have no idea with your order number and name at this time. As this window is Q&A board for all of the general buyers, you should leave the message on your ＂MYQ10＂ page on ＂Qoo10.sg Login>My Qoo10>Shopping List>Recent Orders＂ so that we can find your order number and correct your full name. Thank you for your patience collaboration. Best Regards Question : Inquiry for the item from sha***Aug 18, 2019 Hi seller, portable remote for Z-10IH G-swipe should use 1.1 or 1.4? Answer :* [Re] Inquiry for the item from sha**** G-swipe , G-slide : 1.4 Z10 : 1.1 Thanks Question : [Re] Inquiry for the item from sha**** Hi seller, can 1 portable remote used for 2 locks: 1) gate(G-swipe) 2) wooden door (Grab100FH)? Or need to order separate remote. Thanks Answer : [Re] Inquiry for the item from sha**** 1) gate(G-swipe) 1.4 2) wooden door (Grab100FH) 1.4 Thanks Question : [Re] Inquiry for the item from sha**** Hi seller, as per your advise bought 1.4, however installer say need to use 1.1, how can I exchange? Answer : [Re] Inquiry for the item from sha**** Hello You have to replace order the 1.1 . And pls inform us the correct your model name (inage is better) Thanks Question : Inquiry for the item from ken***Jul 23, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from ken**** Secret Inquiry Question : Inquiry for the item from www***Jun 27, 2019 Hi, will I need the module to program the remote? Answer :* [Re] Inquiry for the item from www**** Every buyer is wrong. Most modules need to be available Question : Inquiry for the item from ken***Jun 04, 2019 If I Buy the portable remote only, Will you give instructions on how pair with my lock? Answer :* [Re] Inquiry for the item from ken**** If you want t o install, you can choose with module set. Thanks Question : [Re] Inquiry for the item from ken**** I already have the the module and now want to add more remote Answer : [Re] Inquiry for the item from ken**** If so you can choose 4 or 5. Thanks Question : [Re] Inquiry for the item from ken**** I understand, but how to pair with my lock ? Answer : [Re] Inquiry for the item from ken**** We attached for you. Thanks Question : Inquiry for the item from spi***May 31, 2019 Hi there.. do u sell the gateman mini remote without the module? Answer :* [Re] Inquiry for the item from spi**** We added option you can place order. Thanks Question : [Re] Inquiry for the item from spi**** May i have the english manual for the remote rc100 and mini remote? Do you have the english manual for gswipe as well? Thanks Answer : [Re] Inquiry for the item from spi**** Dear customer Thank you for inquiry and the product is easy to operate. The Gateman Korea do not make the English manual due to the copy product from other company. So they provide only international official website. Best regards Question : Inquiry for the item from csj***May 31, 2019 Can this Bluetooth use for F10 model? Answer :* [Re] Inquiry for the item from csj**** Yes sure Question : Inquiry for the item from sha***May 11, 2019 I ordered the remote set as well and only received the remote key but no remote module. Please send me the remote module. Thank you. Answer :* [Re] Inquiry for the item from sha**** Dear Customer Thank you for inquiry and please do not worry. As the supplier is different area in Korea, your remaining module order is in transit to you separately. You will get it soon and we will do best help you. - Notice - If you make non-receipt claim, you must withdraw it Otherwise, it will be held in the logistics center. Really thanks Question : [Re] Inquiry for the item from sha**** Hi, I still haven’t received the module. When will i receive it? Answer : [Re] Inquiry for the item from sha**** Dear Customer Thank you for contacting Your parcel is already sent to the sort center. We will ask them to ship the one urgently and update your tracking number in 1-2 business days. http://qfs.qxpress.asia/Customer/TraceParcels?TrackingNo= If the tracking number has not been updated after 2 days, please do not hesitate to contact us. Thank you for your patience collaboration. Best Regards Question : [Re] Inquiry for the item from sha**** Hi I have received the module, could you send me a English installation manual for the module and mini remote. Thanks Answer : [Re] Inquiry for the item from sha**** Dear customer Thank you for inquiry and the product is easy to operate. The Gateman Korea do not make the English manual due to the copy product from other company. So they provide only international official website. Best regards Question : Inquiry for the item from spi***May 23, 2019 Is the remote control.pack (rc100 plus module) compatible with gateman z10ih? Thanks Answer :* [Re] Inquiry for the item from spi**** Yes compatiable. Thanks Question : Inquiry for the item from peh***May 04, 2019 I ordered the remote set but only received the remote key but no remote module. Please send me the remote module. Thank you. Answer :* [Re] Inquiry for the item from peh**** Hello We noted well. We will resend you the module. Thanks +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
TP-link Tplink RE200 V3.0 WI-FI Wireless Range Extender DUAL BAND Network Item Q&A	Question : Inquiry for the item from e14May 03, 2021 Thank you! Answer : [Re] Inquiry for the item from e14 Welcome Question : Inquiry for the item from e14May 02, 2021 Can you give the website URL for the English version of the instructions? Answer : [Re] Inquiry for the item from e14 https://www.tp-link.com/us/home-networking/range-extender/re200/ Question : [Re] Inquiry for the item from e14 Thanks Question : Inquiry for the item from happykelvinOct 13, 2020 Hi do u have an English manual? I just received but not sure how to use Answer : [Re] Inquiry for the item from happykelvin Dear Question : [Re] Inquiry for the item from happykelvin You can download it via website easily Question : Inquiry for the item from ast***May 16, 2020 May I know what is the plug type? Is it suitable for Singapore use? Answer :* [Re] Inquiry for the item from ast**** Hello Thank you for inquiry, This can be used in your Singapore. The power is 220-240 volt. The plug is EU type. If you need transformer plug, the URL is. https://www.qoo10.sg/g/616434988 Have nice day. Question : Inquiry for the item from mic***Sep 25, 2019 Is the setting in English or Korean? Answer :* [Re] Inquiry for the item from mic**** Yes this is 3.0 ver. You can also set in English Thanks Question : Inquiry for the item from kaw***Apr 30, 2019 Hi seller, What is the plug type? Isit a UK plug? Answer :* [Re] Inquiry for the item from kaw**** Hello Thank you for inquiry and please do not worry. The plug type is UK 2 rounded but you can use it with transformer plug. Really thanks Question : Inquiry related delivery from rai***Mar 27, 2019 Hi Seller, item order on 19march , status indicated as scheduled to ship on 23march till now still no news of arrival kindly assist to check & revert the current status thks ORDER NUM: 292268277 Answer :* [Re] Inquiry related delivery from rai**** Dear customer Thank you for contacting and apologize for the inconvenience caused to you. We do not know your order number and name at this time. As this window is Q&A board for the general buyers, you should leave the message on your MYQ10 page so that we can find your order number and correct your full name. Thank you for your patience collaboration. Best Regards +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
IWANNA KOREA FOOT Stretch Massager BACK Stretcher Stretching Healthcare Home Gym Item Q&A	Question : Inquiry for the item from soulgirl02May 02, 2021 Hello is this normal size or mini ? Answer : [Re] Inquiry for the item from soulgirl02 Hello New purple is mini. Thanks Question : Inquiry for the item from ngl_02Aug 09, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from ngl_02 Secret Inquiry Question : [Re] Inquiry for the item from ngl_02 Secret Inquiry Answer : [Re] Inquiry for the item from ngl_02 Secret Inquiry Question : [Re] Inquiry for the item from ngl_02 Secret Inquiry
Philips Gopure GP5611 Car Air Purifier Air Sterilizer (Black) Item Q&A	Question : Inquiry for the item from benimaru17May 02, 2021 How many filters are need to be replaced? Is it both saniplus filter and hesmax filter? How long can the filter last? Answer : [Re] Inquiry for the item from benimaru17 Hello This is genuine philips filter. Question : [Re] Inquiry for the item from benimaru17 https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=689684836 Answer : [Re] Inquiry for the item from benimaru17 Only 1 filter Question : Inquiry for the item from gohkarhuiApr 02, 2021 Do you sell the filter ? Answer : [Re] Inquiry for the item from gohkarhui https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=689684836 Question : [Re] Inquiry for the item from gohkarhui Really thanks Question : Inquiry for the item from kelvin leeMar 13, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from kelvin lee Secret Inquiry
Cuisinart GR-4NKR Electric Grill Meat Griddler Removable Plates Integrated Item Q&A	Question : Inquiry for the item fromMay 02, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from Secret Inquiry Question : Inquiry for the item from sjnsgohMar 04, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from sjnsgoh Secret Inquiry Question : [Re] Inquiry for the item from sjnsgoh Secret Inquiry Question : Inquiry for the item from bilalsadDec 28, 2020 Does.this comes with Singapore plug ? I don't see option of adding a SG plug, kindly confirm if this will work in Singapore with default plug. Answer : [Re] Inquiry for the item from bilalsad Hello Thank you for inquiry, This can be used in your Singapore. The power is 220-240 volt. The plug is EU type. If you need transformer plug, the URL is. https://www.qoo10.sg/g/616434988 Have nice day. Question : Inquiry for the item from ksw101Sep 15, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from ksw101 Secret Inquiry Question : [Re] Inquiry for the item from ksw101 Secret Inquiry Answer : [Re] Inquiry for the item from ksw101 Secret Inquiry Question : [Re] Inquiry for the item from ksw101 Secret Inquiry Answer : [Re] Inquiry for the item from ksw101 Secret Inquiry Question : Inquiry for the item from allmaneksJul 23, 2020 What is the voltsge. Does this product work in Singapore Answer : [Re] Inquiry for the item from allmaneks Hello Thank you for inquiry, This can be used in your Singapore. The power is 220-240 volt. Have nice day. Question : Inquiry for the item from eat***Jun 01, 2020 Hello, can I check how long will u take to ship out after placing order ? Thank you. Answer :* [Re] Inquiry for the item from eat**** Dear Customer Thank you for inquiry, Item would be dispatched in 1 - 3 processing working days after payment confirmed. It will reach you in about 4 - 6 Business days. Excluded holidays and weekend. Really thanks Question : [Re] Inquiry for the item from eat**** Hello, I have placed my order. Please arrange to ship out as soon as possible. Thank you. Answer : [Re] Inquiry for the item from eat**** Dear customer My pleasure We will do best help you Delight Store Question : [Re] Inquiry for the item from eat**** Can u arrange to ship out within this 2 days ? Answer : [Re] Inquiry for the item from eat**** Dear Customer Thank you for inquiry, Item would be dispatched in 1 - 3 processing working days after payment confirmed. It will reach you in about 4 - 6 Business days. Excluded holidays and weekend. Really thanks Question : Inquiry for the item from 244***Jun 19, 2020 Can i check if the warranty is included in Singapore? Answer :* [Re] Inquiry for the item from 244**** Dear Customer Thank you for inquiry and enjoy shopping. We provide you 1 year international seller warranty from the receipt date only in Korea. 1) Who does the return pick up? If there is defect with the product within 15 days of receipt, we will arrange the Qxpress staff to go and pick it up for free. You do not need any action and all of repair fee is charged to the seller. There are two cases in which the buyer must send directly: 1) Inaccurately ordered by buyer mistake 2) After 15 days of receipt of the goods 2) Is it possible to exchange new items? If we and manufacture CS team think that there is a problem with the product within 15 days from the receipt date, we absolutly can exchange it with a new product. However, after 15 days, if there is a problem with the item, It can be repaired free of charge for one year only in Korea. (Warranty period may vary depending on the product, so please ask the seller) Best Regards Question : Inquiry for the item from Loi***Jun 10, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from Loi**** Secret Inquiry Question : [Re] Inquiry for the item from Loi**** Secret Inquiry Answer : [Re] Inquiry for the item from Loi**** Secret Inquiry Question : Inquiry for the item from kik***May 30, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from kik**** Secret Inquiry Question : Inquiry for the item from thi***May 07, 2020 Hi! Can i check how many detachable plates are included in the box? If there is only 2, are they the griddle plates or grill plates? Answer :* [Re] Inquiry for the item from thi**** I attached their image. Thanks Question : Inquiry related delivery from gue***May 06, 2020 Why am I not receiving a response??? My item was supposed to be shipped 4 May, it’s already 6 May and still no change to the shipping update. And I have left many messages but none replied to!!!! Answer :* [Re] Inquiry related delivery from gue**** My order number is 319205407. Why are you not responding to my numerous messages? What poor service! I need the product urgently!!! Question : [Re] Inquiry related delivery from gue**** Dear customer Thank you for contacting and would like to extend our apologies for this inconvenience. We also certainly understand your concern regarding the receipt. As there are many orders we have been placed to scan at the Qxpress carrier company, the scanning work is some delayed sequentially due to COVID 19. Could you please hope to understand their work system? We will ask them to ship the one urgently and update your tracking number in 1-3 business days. Thank you for your patience collaboration. Best Regards Answer : [Re] Inquiry related delivery from gue**** For shipping date how Long will it take to reach Singapore Question : [Re] Inquiry related delivery from gue**** It will reach you in about 4 - 6 Business days. Excluded holidays and weekend. Really thanks Question : Inquiry related delivery from Eli***May 06, 2020 Can i know order today when is the arrival date? Answer :* [Re] Inquiry related delivery from Eli**** Dear Customer Thank you for inquiry, Item would be dispatched in 1 - 3 processing working days after payment confirmed. It will reach you in about 4 - 6 Business days. Excluded holidays and weekend. Really thanks Question : Inquiry for the item from cla***May 01, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from cla**** Secret Inquiry Question : Inquiry for the item from 210***Mar 20, 2020 do u sell the waffle plate too ? Answer :* [Re] Inquiry for the item from 210**** Sorry we do not sell ther plate. Question : Inquiry for the item from Ota***Jun 22, 2019 Is the manual in English? Answer :* [Re] Inquiry for the item from Ota**** This is global item so there is also Eng manual in the box. Thanks Question : Inquiry for the item from Ota***Jun 22, 2019 1. Is this a genuine Cuisinart grill griddler? 2. Is the 1 year warranty from Cuisinart Singapore? Answer :* [Re] Inquiry for the item from Ota**** Dear Customer Thank you for inquiry and enjoy shopping. We provide you 1 year international seller warranty from the receipt date only in Korea. 1) Who does the return pick up? If there is defect with the product within 15 days of receipt, we will arrange the Qxpress staff to go and pick it up for free. You do not need any action and all of repair fee is charged to the seller. There are two cases in which the buyer must send directly: 1) Inaccurately ordered by buyer mistake 2) After 15 days of receipt of the goods 2) Is it possible to exchange new items? If we and manufacture CS team think that there is a problem with the product within 15 days from the receipt date, we absolutly can exchange it with a new product. However, after 15 days, if there is a problem with the item, It can be repaired free of charge for one year only in Korea. (Warranty period may vary depending on the product, so please ask the seller) Best Regards +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
illobot Korea New Ultrasonic Robot Robotic Vacuum Cleaner Item Q&A	Question : Inquiry for the item from eddysoo168May 02, 2021 Hi Seller, Do you sell the brushes for the robot? Answer : [Re] Inquiry for the item from eddysoo168 Hello We do not sell the accessories. You can use it semi-permanently. Thannks Question : Inquiry for the item from eddysoo168Dec 04, 2020 Hi Seller, Do you have the English version of the manual. I can't read Korean, till now I still not able to operate the machine. Please help... Answer : [Re] Inquiry for the item from eddysoo168 Dear customer Thank you for inquiry and the product is easy to operate. The Hanse Korea do not make the English manual due to the copy product from other company. However it is very easy to use. So they provide only international official website. Best regards Question : [Re] Inquiry for the item from eddysoo168 Can I have the website address? Answer : [Re] Inquiry for the item from eddysoo168 https://smartstore.naver.com/hansaemall Question : [Re] Inquiry for the item from eddysoo168 Official site Question : Inquiry from Janettan08Oct 19, 2020 I have bought the above item few months back and the brush keep on dropping out and 1side of the brush is spoilt. I would like to buy one of the components, especially the brush. How do I go about to buy the pair of brush and how much that it cost? I would kindly appreciate if you could get back to me asap as the Robotic vacuum cleaner cannot be used without the brush. Thank you. Buyer is Janet Tan Answer : [Re] Inquiry from Janettan08 Dear Thank you for contacting. Let me check your parcel with the manufacture. Pls recontact us for the reply in 2 business days ? Thanks Question : [Re] Inquiry from Janettan08 Hi Seller, would appreciate if you could kindly assist to check where can I buy the accessories side brush. Looking forward to your early reply. Thank you Answer : [Re] Inquiry from Janettan08 Dear The manufacture do not sell the seperate side brush. Thanks Question : Inquiry for the item from Janettan08Oct 22, 2020 Hi Seller, I have bought Illobot Robotic vaccum cleaner in June 2020 from Shoppee. The side brush has gave way and I need to buy the accessories side brush. Without the side brush the vaccum cleaner is not working. Would appreciate your help if you can help me as I need to buy the side brush. I would like to know how much is the cost of a pair of side brush? Need to buy a few pairs for stand by. Looking forward to your early reply. Thank you. Buyer is Janet Tan Answer : [Re] Inquiry for the item from Janettan08 Dear We were informed from the manufacture do not provide spare side brush. Thanks Question : Inquiry for the item from Janettan08Oct 20, 2020 Hi Seller, I have written in yesterday to check whether I can purchase the side brush. I'm still waiting for your respond. Kindly reply to me asap as I need to know the price for a pair of side brush. Answer : [Re] Inquiry for the item from Janettan08 Dear The side brush is not sold seperatly from manufacture, Question : Inquiry for the item from Vincentcheow1980Sep 26, 2020 HI seller i have recently bought the ILLOBOT ULTRA SONIC from u all and i notice that u all given is Korea maumally and i can,t understand it at all. If u could send me a English maunally for me to read n understand the product it will be great. Can u send it to my Email kopikopicheow@gmail.com Thank you! Answer : [Re] Inquiry for the item from Vincentcheow1980 Dear customer Thank you for inquiry and the product is easy to operate. The Hansae Korea do not make the English manual due to the copy product from other company. However it is very easy to use. So they provide only international official website. Best regards Question : [Re] Inquiry for the item from Vincentcheow1980 You can question what you are wondering Question : Inquiry for the item from TansybkSep 22, 2020 Can have the manual translated to English? Answer : [Re] Inquiry for the item from Tansybk Dear customer Thank you for inquiry and the product is easy to operate. The Hansae Korea do not make the English manual due to the copy product from other company. However it is very easy to use. So they provide only international official website. Best regards Question : [Re] Inquiry for the item from Tansybk What’s the international website? Answer : [Re] Inquiry for the item from Tansybk Dear Sorry There is no international website. Question : [Re] Inquiry for the item from Tansybk This is Korea Local company Question : Inquiry for the item from TansybkSep 22, 2020 How do you know if the battery is fully charged? When it’s charging, it’s blue blinking light. Answer : [Re] Inquiry for the item from Tansybk Yes the LED status is changed Question : Inquiry for the item from chuakittyJul 30, 2020 After fully charged will it start cleaning again by itself? Answer : [Re] Inquiry for the item from chuakitty Dear After charged automatically, you can operate. Thanks +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
GATEMAN Digital Doorlock Sliim Multifunction WNL-SP120 Item Q&A	Question : Inquiry for the item from francisMay 02, 2021 Hi I have an existing Samsung SHS-5230, can this gateman SP-120 replace Samsung SHS-5230, without drilling a new hole for mortise? Hope to hear your reply soon soon. Thank you. Answer : [Re] Inquiry for the item from francis Dear Customer As we mentioned we have partnered with Sherlock pte. Ltd (Business registration no. 201511715) When you receive the door lock from our store, you can contact Tony in Sherlock for lock Install with a purchase from Delight Store. They will best help you. Best regards Contact window ; Tony +65 98307788 Sherlock.Singapore@gmail.com Sherlock pte. ltd Business registration no. 201511715 e Digital locks @. http://interlock.com.sg Contact nos 84846924, 96804569, 98307788
Delki Premium Electric Deep Fryer 7 liters DK-301 Air Fryer Item Q&A	Question : Inquiry for the item from 41574963May 01, 2021 Dear seller, can I know if the fryer has local warranty? Answer : [Re] Inquiry for the item from 41574963 Dear Customer Thank you for inquiry and enjoy shopping. We provide you 1 year international seller warranty from the receipt date only in Korea. 1) Who does the return pick up? If there is defect with the product within 15 days of receipt, we will arrange the Qxpress staff to go and pick it up for free. You do not need any action and all of repair fee is charged to the seller. There are two cases in which the buyer must send directly: 1) Inaccurately ordered by buyer mistake 2) After 15 days of receipt of the goods 2) Is it possible to exchange new items? If we and manufacture CS team think that there is a problem with the product within 15 days from the receipt date, we absolutly can exchange it with a new product. However, after 15 days, if there is a problem with the item, It can be repaired free of charge for one year only in Korea. (Warranty period may vary depending on the product, so please ask the seller) Best Regards Question : Inquiry for the item from Kohfam2009Jan 24, 2021 Is 3-pins or 2-pins power plug? Answer : [Re] Inquiry for the item from Kohfam2009 Hello Thank you for inquiry, This can be used in your Singapore. The power is 220-240 volt. The plug is EU type. If you need transformer plug, the URL is. https://www.qoo10.sg/g/616434988 Have nice day. Question : Inquiry for the item from davidchoo168Dec 26, 2020 Hi Seller, I bought the Delki 7L DK-301 deep fryer on May 2020, now the unit is not showing any light or reaction. Please advise how to proceed, thanks. BR, David Answer : [Re] Inquiry for the item from davidchoo168 Dear customer Thank you for contacting and apologize for the inconvenience caused to you. We do not find your order number and name. If you place order on our store, you should leave the message on your "MYQ10" page so that we can find your order number and correct your full name. The URL is " Qoo10.sg Login>My Qoo10>Shopping List>Recent Orders" Because this window is Q and A board. Thank you for your patience collaboration. Best Regards Question : Inquiry for the item from 210***May 13, 2020 Hi, can I have the specification of the products ? Answer :* [Re] Inquiry for the item from 210**** Frying machine \| Capacity: 7L Operating part: Dial type Temperature control: Up to 190 ℃ Timer: 30min Transparent window (Check cooking status) Power supply indicator \| Code storage Overheat prevention Power consumption: 2,010 ~ 2,400W
LEQUIP BLD600 BL Food Dehydrator Full Staineless 6 Trays Item Q&A	Question : Inquiry for the item from Claraloh79May 01, 2021 Hi the one year warranty u mentioned,which agent do I go to in Singapore for the repair or exchange? Answer : [Re] Inquiry for the item from Claraloh79 Dear Customer Thank you for inquiry and enjoy shopping. We provide you 1 year international seller warranty from the receipt date only in Korea. 1) Who does the return pick up? If there is defect with the product within 15 days of receipt, we will arrange the Qxpress staff to go and pick it up for free. You do not need any action and all of repair fee is charged to the seller. There are two cases in which the buyer must send directly: 1) Inaccurately ordered by buyer mistake 2) After 15 days of receipt of the goods 2) Is it possible to exchange new items? If we and manufacture CS team think that there is a problem with the product within 15 days from the receipt date, we absolutly can exchange it with a new product. However, after 15 days, if there is a problem with the item, It can be repaired free of charge for one year only in Korea. (Warranty period may vary depending on the product, so please ask the seller) Best Regards Question : Inquiry for the item from DomOct 11, 2020 Is this rated at 50Hz for use in Singapore? Answer : [Re] Inquiry for the item from Dom Yes sure
NEOFLAM Korea Antibacterial Cutting Chopping Board Set / Made in Korea Item Q&A	Question : Inquiry for the item from wxhmdxMar 27, 2021 I ordered the knife set. But I did not receive any knife. Were the knife missed or if it is mean to be just a knife holder? Answer : [Re] Inquiry for the item from wxhmdx Hello Thank you for contacting Please do not worry and we will do our best to help you. Firstly we would like to work together to resolve the issue for your satisfaction. Therefore we kindly ask you to follow these steps in order to check the CCTV and investigate with our manufacture. - Please take the picture all of the products you received in good lighting. Thank you for your patience collaboration. Best Regards Question : [Re] Inquiry for the item from wxhmdx Here is the picture. As you can see, there is no knife. Answer : [Re] Inquiry for the item from wxhmdx Hello Pls take the picture on the box and label? Question : [Re] Inquiry for the item from wxhmdx Thanks Answer : [Re] Inquiry for the item from wxhmdx These are the only 2 boxes I received. It only has knife block. It does not comes with knifes. Question : [Re] Inquiry for the item from wxhmdx If you are asking the shipping box and label, here it is Answer : [Re] Inquiry for the item from wxhmdx Shipping label Question : [Re] Inquiry for the item from wxhmdx Hello We were informed from carrier company. As the customs policy, the knife is holded from clearence part. Best regards Answer : [Re] Inquiry for the item from wxhmdx Thanks for the reply. If that’s the case, can I get partial refund? Question : [Re] Inquiry for the item from wxhmdx We also currently check with carrier company. Answer : [Re] Inquiry for the item from wxhmdx Dear Thank you for contacting and really really apologize for the inconvenience caused to you. Let me check your parcel with the manufacture and carrier company. Pls recontact us for the reply in 2 business days ? Thanks Question : [Re] Inquiry for the item from wxhmdx any update on this? Answer : [Re] Inquiry for the item from wxhmdx any update on this? Question : [Re] Inquiry for the item from wxhmdx We are checking now with carrier company Answer : [Re] Inquiry for the item from wxhmdx Hello, I want to follow us to see if there is any update on this. Question : [Re] Inquiry for the item from wxhmdx Hello, I want to follow us to see if there is any update on this. Answer : [Re] Inquiry for the item from wxhmdx Hello We will partial refund to you $10.51 Question : [Re] Inquiry for the item from wxhmdx Thank you. I did not get the refund yet. Can you please refund to my original address payment? Answer : [Re] Inquiry for the item from wxhmdx I mean original payment. Question : [Re] Inquiry for the item from wxhmdx Dear Thank you for contacting and really really apologize for the inconvenience caused to you. Let me check with Q10 side. Pls recontact us for the reply in 2 business days ? Thanks Question : Inquiry for the item from puaytianggohSep 13, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from puaytianggoh Secret Inquiry Question : Inquiry for the item from sno***Jan 24, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from sno**** Secret Inquiry
Duplex DP-606VC 600W Handy Strong Vacuum Cleaner Item Q&A	Question : Inquiry for the item from esthercheong0506Apr 29, 2021 Hi, would like to know is the internal and external filters can be wash? Answer : [Re] Inquiry for the item from esthercheong0506 Yes washable filter. Thanks Question : Inquiry for the item from Che***Oct 06, 2019 What is the length of the wire? Thanks. Answer :* [Re] Inquiry for the item from Che**** Hello 250cm
TARGUS Newport 15 Convertible 2-in-1 Backpack TSB948GL Item Q&A	Question : Inquiry for the item from Snow85Apr 28, 2021 Hi, can fit how many inch of laptop? Answer : [Re] Inquiry for the item from Snow85 Hello This bag is 15 size. Thanks Question : Inquiry related delivery from beb***Oct 22, 2019 How long it takes to deliver? Answer :* [Re] Inquiry related delivery from beb**** Dear Customer Thank you for inquiry, Item would be dispatched in 1 - 3 processing working days after payment confirmed. It will reach you in about 4 - 6 Business days. Excluded holidays and weekend. Really thanks
BLACK+DECKER FSMH1621CC Power Steam Mop Cleaner Mopping Steamer Item Q&A	Question : Inquiry for the item from ZekatApr 28, 2021 Hi! I saw some people buying the 1621R but the one in stock is 1621CC - Is there any difference and is stock in Singapore? Thank you! Answer : [Re] Inquiry for the item from Zekat Hello Many difference. We do sell 1621CC . Thanks Question : Inquiry for the item from AhmadApr 22, 2021 Hello ... Greetings from Singapore. Do you have this item in stock and how soon can you deliver it? Thank you. Answer : [Re] Inquiry for the item from Ahmad https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=626562159 Question : [Re] Inquiry for the item from Ahmad We have in stock. Answer : [Re] Inquiry for the item from Ahmad Thank you for your confirmation. Question : [Re] Inquiry for the item from Ahmad Welcome Question : Inquiry for the item from PbsrayMar 20, 2021 Hi. What kind of power plug does this mop use? Able to use in Singapore? Answer : [Re] Inquiry for the item from Pbsray Hello Thank you for inquiry, This can be used in your Singapore. The power is 220-240 volt. The plug is EU type. If you need transformer plug, the URL is. https://www.qoo10.sg/g/616434988 Have nice day. Question : Inquiry for the item from viv***Mar 22, 2020 Hi, Does the steam mop come with any warranty? Thanks Answer :* [Re] Inquiry for the item from viv**** Dear Customer Thank you for inquiry and enjoy shopping. We provide you 1 year international seller warranty from the receipt date only in Korea. 1) Who does the return pick up? If there is defect with the product within 15 days of receipt, we will arrange the Qxpress staff to go and pick it up for free. You do not need any action and all of repair fee is charged to the seller. There are two cases in which the buyer must send directly: 1) Inaccurately ordered by buyer mistake 2) After 15 days of receipt of the goods 2) Is it possible to exchange new items? If we and manufacture CS team think that there is a problem with the product within 15 days from the receipt date, we absolutly can exchange it with a new product. However, after 15 days, if there is a problem with the item, It can be repaired free of charge for one year only in Korea. (Warranty period may vary depending on the product, so please ask the seller) Best Regards Question : Inquiry for the item from nor***Mar 02, 2020 Hi, I have received my item without the SG plug which I paid $4.90. My order number is 314613457. Please advise. Answer :* [Re] Inquiry for the item from nor**** Dear Customer Thank you for inquiry and please do not worry. As the supplier is different area in Korea, your remaining order is in transit to you separately. You will get it soon and we will do best help you. - Notice - If you make non-receipt claim, you must withdraw it Otherwise, it will be held in the logistics center. Really thanks Question : Inquiry for the item from jud***Feb 10, 2020 For the 1 year warranty, is it international?? If i have problem with product, do I need to send back to Korea for warranty claim?? Answer :* [Re] Inquiry for the item from jud**** Dear Customer Thank you for inquiry and enjoy shopping. We provide you 1 year international seller warranty from the receipt date only in Korea. 1) Who does the return pick up? If there is defect with the product within 15 days of receipt, we will arrange the Qxpress staff to go and pick it up for free. You do not need any action and all of repair fee is charged to the seller. There are two cases in which the buyer must send directly: 1) Inaccurately ordered by buyer mistake 2) After 15 days of receipt of the goods 2) Is it possible to exchange new items? If we and manufacture CS team think that there is a problem with the product within 15 days from the receipt date, we absolutly can exchange it with a new product. However, after 15 days, if there is a problem with the item, It can be repaired free of charge for one year only in Korea. (Warranty period may vary depending on the product, so please ask the seller) Best Regards Question : Inquiry for the item from ver***Feb 06, 2020 Hi! Can i confirm that this includes the carpet glider? Answer :* [Re] Inquiry for the item from ver**** What is carpet glider? Question : Inquiry for the item from koh***Jan 04, 2020 Hi, seller I am interested to purchase model 1621 but is the delta head and pad included together with the components? Answer :* [Re] Inquiry for the item from koh**** Dear The delta head is the event accessories. Thanks Question : [Re] Inquiry for the item from koh**** Hi, seller What do you mean? Is it free or have to pay? Answer : [Re] Inquiry for the item from koh**** Dear This accessories do not sell the seperatly from the supplier. Only event goods. Thanks Question : Inquiry for the item from yin***Dec 01, 2019 Can you list down the accessories included in 1621 model? Is it the 10-in-1 steam mop? Answer :* [Re] Inquiry for the item from yin**** Hello There are on the page about the components. Thanks Question : Inquiry related delivery from Vim***Nov 05, 2019 Hi I have just received my FSMH1621R steam mop but the delta head kit and delta pad and steam pad are missing. Will it be possible to send me the items ASAP. Thank you Answer :* [Re] Inquiry related delivery from Vim**** Hello Pls check the components we attached and then pls take the picture all components you received we will check on CCTV. Thanks Question : [Re] Inquiry related delivery from Vim**** The items i received as shown in picture, i have 1 missing steam pad, the delta head and 2 delta pad. Please verify, thank you Answer : [Re] Inquiry related delivery from Vim**** Dear customer Thank you for purchasing for our shop's goods. The delta accessories are not included because the event period is expired. We also amended product page. Thank you for your patience collaboration. Best Regards Question : [Re] Inquiry related delivery from Vim**** It’s unfair to just tell me the event period is over after i placed and received my order. Moreover the previous reply to my first message to your store regarding missing items is to check the components as per your attached picture which have the delta kits, delta pads and steam pads. I followed the instructions to check and take a picture of received items and you just tell me event over. If this is the case i will report your store dishonesty to respective person and tell my friends to stop their orders from buying from your store. Answer : [Re] Inquiry related delivery from Vim**** Hello Vivien Goi We are sorry for the event change on the manufacture side. We will communicate with manufacturers more quickly to respond to service changes. Thank you for your patience collaboration. Best Regards Question : [Re] Inquiry related delivery from Vim**** Pushing blame to manufacturer is not a solution to this issue as seller should be responsible for what they sell. Moreover is your store that reply to my message with a picture of components i suppose to receive and the picture send to me do include the delta kits. Please resolve this issue if not i will have tp cancel my next 2 order of the same item i suppose to buy for my family. Thank you Answer : [Re] Inquiry related delivery from Vim**** Hello Vivien We will be more careful about our goods. Thank you for your patience collaboration. Best Regards Question : Inquiry for the item from bab***Sep 24, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from bab**** Secret Inquiry Question : [Re] Inquiry for the item from bab**** Secret Inquiry Answer : [Re] Inquiry for the item from bab**** Secret Inquiry Question : [Re] Inquiry for the item from bab**** Secret Inquiry Question : Inquiry for the item from Tan***Aug 25, 2019 Hi, for model 1621R, it does comes with the other cleaning tools? and how long is one tank of water last during cleaning? Answer :* [Re] Inquiry for the item from Tan**** 1 * Delta head 2 * Delta pad 3 * Steam pad Warm-up time: 15 seconds Steam adjustment: Step 4 Water bottle capacity: 0.35L Thanks Question : Inquiry for the item from rob***May 31, 2019 Hi, is this an original item? When is the manufacture date? Answer :* [Re] Inquiry for the item from rob**** Hello Yes sure original ones. As we do not open the carton box, we do not have idea with exact manufacture date. After you receive, if the item is defect, feel free to contact us ^^ Thanks Question : Inquiry for the item from mar***Apr 04, 2019 Hi, Can this be used on sofa fabric too? Answer :* [Re] Inquiry for the item from mar**** Hello Yes sure +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
Cuchen 6 people Rice Cooker Fast Cooking 3 Safe Packing CJS-FC0611F Item Q&A	Question : 상품 관련 leedoyeon님의 문의입니다.Apr 28, 2021 Secret Inquiry Answer : [Re] 상품 관련 leedoyeon님의 문의입니다. Secret Inquiry Question : [Re] 상품 관련 leedoyeon님의 문의입니다. Secret Inquiry Question : Inquiry for the item from jmkongiAug 18, 2020 Hi seller Is this cooker made in korea? Thanks. Answer : [Re] Inquiry for the item from jmkongi Dear We have been receiving from Cuchen Korea, also made in Korea. Thanks Question : Inquiry for the item from ifr***Jun 09, 2020 Are the voltage and Hz of this rice cooker ok to use in Singapore? Answer :* [Re] Inquiry for the item from ifr**** Hello Thank you for inquiry, This can be used in your Singapore. The power is 220-240 volt 50hz . Have nice day. Question : Inquiry for the item from amr***May 17, 2020 Does it come with English instruction manual ? Answer :* [Re] Inquiry for the item from amr**** Dear customer Thank you for inquiry and the product is easy to operate. The CUCKOO Korea do not make the English manual due to the copy product from other company. So they provide only international official website. Best regards
HONS Handy Bed Bedding Mattress Vacuum Cleaner Item Q&A	Question : Inquiry for the item from evelyntoh29Apr 28, 2021 Hi just brought product abt few months ago, but today tried to use it vacuum halfway it stop and cannot be on again. Pls advise Answer : [Re] Inquiry for the item from evelyntoh29 Hello Thank you for inquiry and please do not worry. This is not defect. As this cleaner is smart device, firstly please check it. 1. The bottom of the product should "face down" 2. By pushing the both wheels 3. light On Because the light is bad for the eyes, it means that the product should be used in bed but the light is shining. Really thanks Question : [Re] Inquiry for the item from evelyntoh29 Dear customer Thank you for contacting and really really apologize for the inconvenience caused to you. Please do not worry and we will do our best to help you. It is often inadequate to use properly because of its normal use. Firstly we would like to work together to resolve the issue for your satisfaction. Therefore we kindly ask you to follow these steps in order to investigate with our manufacture. 1. Please describe the problem with your item in detail. 2. Please upload clear video of the product in good lighting or Youtube without voice. Thank you for your patience collaboration. Best Regards Question : Inquiry for the item from janetnyhJan 16, 2021 HI Seller, With regard to my order no. 334000505, you had sent me the wrong item. Please refer to the attached photo. Answer : [Re] Inquiry for the item from janetnyh Dear 2000 old model is sold out and will be discontinued, the new Cirling model is seent you. Thanks Question : Inquiry for the item from ivyngllOct 30, 2020 Hi Is there an English manual? Thank Answer : [Re] Inquiry for the item from ivyngll Dear customer Thank you for inquiry and the product is easy to operate. The HONS Korea do not make the English manual due to the copy product from other company. However it is very easy to use. So they provide only international official website. Best regards Question : [Re] Inquiry for the item from ivyngll Noted, thanks. Answer : [Re] Inquiry for the item from ivyngll Dear customer My pleasure We will do best help you Delight Store Question : Inquiry for the item from mydarlingzeeSep 13, 2020 Can specify function and differences on 1000 n 2000? Answer : [Re] Inquiry for the item from mydarlingzee Dear Suction power is better than than 1000. Thanks Question : Inquiry for the item from aikalinJul 30, 2020 Other than dust, is this good for dog fur as well? Answer : [Re] Inquiry for the item from aikalin Dear Yes you can remove the fur on the carpet. Thanks Question : Inquiry for the item from win***Jun 25, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from win**** Secret Inquiry Question : [Re] Inquiry for the item from win**** Secret Inquiry Question : Inquiry for the item from bee***May 03, 2020 Hi, my UV bulb blew. How do I order a replacement for it please? Answer :* [Re] Inquiry for the item from bee**** Dear We do not sell the parts. Thanks Question : Inquiry for the item from reb***Apr 24, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from reb**** Secret Inquiry Question : [Re] Inquiry for the item from reb**** Secret Inquiry Answer : [Re] Inquiry for the item from reb**** Secret Inquiry Question : [Re] Inquiry for the item from reb**** Secret Inquiry Answer : [Re] Inquiry for the item from reb**** Secret Inquiry Question : Inquiry for the item from ste***Apr 15, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from ste**** Secret Inquiry Question : [Re] Inquiry for the item from ste**** Secret Inquiry Answer : [Re] Inquiry for the item from ste**** Secret Inquiry Question : [Re] Inquiry for the item from ste**** Secret Inquiry Answer : [Re] Inquiry for the item from ste**** Secret Inquiry Question : [Re] Inquiry for the item from ste**** Secret Inquiry Answer : [Re] Inquiry for the item from ste**** Secret Inquiry Question : [Re] Inquiry for the item from ste**** Secret Inquiry Answer : [Re] Inquiry for the item from ste**** Secret Inquiry Question : Inquiry for the item from fsg***Apr 18, 2020 Hi, I want to enquire on HONS HSBC-2000. When you mention filter, is it HEPA filter? If I choose HONS HSBC-2000 + filter, is it deliver with the vacuum Cleaner inside have one HEPA filter and also 1 extra filter? And another option filter, is it one HEPA filter? And option SG plug, is it convert to 3 pins plug (Singapore)? Thanks. Answer :* [Re] Inquiry for the item from fsg**** When you mention filter, is it HEPA filter? Yes If I choose HONS HSBC-2000 + filter, is it deliver with the vacuum Cleaner inside have one HEPA filter and also 1 extra filter? Yes And another option filter, is it one HEPA filter? Yes And option SG plug, is it convert to 3 pins plug (Singapore)? Yes Question : [Re] Inquiry for the item from fsg**** Hi, Ok. So total have 3 HEPA filter. I had placed my order already. Thanks. Answer : [Re] Inquiry for the item from fsg**** Thanks Question : Inquiry for the item from cel***Feb 14, 2020 Hi I would like to place an order Can you send out the pink one to me? I don’t want a random colour Thanks Answer :* [Re] Inquiry for the item from cel**** Sure pls send us the order number ? Question : [Re] Inquiry for the item from cel**** Screenshot attached. Thanks! Answer : [Re] Inquiry for the item from cel**** Well noted Question : [Re] Inquiry for the item from cel**** May I know when will you be sending it out? Answer : [Re] Inquiry for the item from cel**** Dear Customer Thank you for inquiry, Item would be dispatched in 1 - 3 processing working days after payment confirmed. It will reach you in about 4 - 6 Business days. Excluded holidays and weekend. Really thanks Question : Inquiry for the item from dan***Feb 16, 2020 Do you sell the uv lamp? Answer :* [Re] Inquiry for the item from dan**** Dear We do not sell the lamp. Question : Inquiry for the item from cel***Feb 13, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from cel**** Secret Inquiry Question : Inquiry for the item from liv***Feb 03, 2020 Hi... May I know how to clean the vacuum cleaner? Thank u Answer :* [Re] Inquiry for the item from liv**** Dear You mean the filter ? This is washable. Thanks Question : Inquiry for the item from ste***Jan 03, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from ste**** Secret Inquiry Question : [Re] Inquiry for the item from ste**** Secret Inquiry Answer : [Re] Inquiry for the item from ste**** Secret Inquiry Question : Inquiry for the item from ziz***Nov 01, 2019 Hi, can I know what kind of plug for the model 2000 and how long is the wire. Answer :* [Re] Inquiry for the item from ziz**** Hello You can add SG plug option. Wire is 2.5m Thanks Question : Inquiry for the item from ser***Oct 29, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from ser**** Secret Inquiry Question : Inquiry related return and exchange from ash***Aug 16, 2019 Hello, if after 7 days we return the item to Korea for repair, so we have to pay for the shipping back to Singapore? Answer :* [Re] Inquiry related return and exchange from ash**** No need to pay we will charge ^^ Thanks Question : Inquiry for the item from coa***Jun 01, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from coa**** Secret Inquiry Question : [Re] Inquiry for the item from coa**** Secret Inquiry Answer : [Re] Inquiry for the item from coa**** Secret Inquiry Question : Inquiry for the item from kri***May 27, 2019 Can we wash e hepa filter? Answer :* [Re] Inquiry for the item from kri**** Yes sure washable filter Question : Inquiry for the item from Ste***Apr 25, 2019 Hi seller may I know how can I on the uv light ? Is that when I rolling then the uv light automatic on ? Because I try last night I’m notice when I rolling the vacuum , on top the on off button sometimes got showing blue lighting . What is the meaning the blue light ? Thanks waiting reply . Answer :* [Re] Inquiry for the item from Ste**** Hello Thank you for inquiry and please do not worry. This is not defect. As this cleaner is smart device, firstly please check it. 1. The bottom of the product should ＂face down＂ 2. By pushing the both wheels 3. light On Because the light is bad for the eyes, it means that the product should be used in bed but the light is shining. Really thanks Question : Inquiry for the item from rai***Apr 22, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from rai**** Secret Inquiry Question : Inquiry for the item from 236***Mar 26, 2019 Where and how much is the repair after 60 days warranty expire? My vacuum is connected to power but does not start Answer :* [Re] Inquiry for the item from 236**** Hello First you have to send the product Pls send us your order number Thanks Question : [Re] Inquiry for the item from 236**** Order number 280775714 Answer : [Re] Inquiry for the item from 236**** Dear customer Thank you for contacting and apologize for the inconvenience caused to you. We do not know your order number and name at this time. As this window is Q&A board for the general buyers, you should leave the message on your MYQ10 page so that we can find your order number and correct your full name. Thank you for your patience collaboration. Best Regards +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
Lequip Food Dehydrator 8 Tray Smart Timer Convection Drying LD-9013 T62 Item Q&A	Question : Inquiry for the item from calistasimyingxuanApr 28, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from calistasimyingxuan Secret Inquiry
TARGUS Newport 15 TSB945GL Backpack Women Men (Black) Item Q&A	Question : Inquiry for the item from Bear79Apr 25, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from Bear79 Secret Inquiry Question : [Re] Inquiry for the item from Bear79 Secret Inquiry Answer : [Re] Inquiry for the item from Bear79 Secret Inquiry Question : [Re] Inquiry for the item from Bear79 Secret Inquiry Question : Inquiry from sabrinalixinniJan 13, 2021 Can fit 15.6 inch laptop? Answer : [Re] Inquiry from sabrinalixinni Is it waterproof? Question : [Re] Inquiry from sabrinalixinni Can fit 15.6 inch laptop? Yes Is it waterproof? Answer : [Re] Inquiry from sabrinalixinni Yes Question : Inquiry from hoo***May 28, 2020 Hi, is the item still available? Answer :* [Re] Inquiry from hoo**** Yes sure Question : Inquiry related delivery from ela***Feb 15, 2020 Hi What is the estimated arrival date if I place order today? Do u have priority shipping option as I need it urgently Thanks Answer :* [Re] Inquiry related delivery from ela**** Dear Customer Thank you for inquiry, Item would be dispatched in 1 - 3 processing working days after payment confirmed. It will reach you in about 4 - 6 Business days. Excluded holidays and weekend. Really thanks Question : [Re] Inquiry related delivery from ela**** Hi, I made the order on 15 feb, sorry for the rush, appreciate if you can ship out as soon as possible. Many thanks My cart number is 132898922. Answer : [Re] Inquiry related delivery from ela**** Dear Customer Thank you for contacting Your parcel is already sent to the sort center. We will ask them to ship the one urgently and update your tracking number in 1-4 business days. http://qfs.qxpress.asia/Customer/TraceParcels?TrackingNo= If the tracking number has not been updated after 2 days, please do not hesitate to contact us. Thank you for your patience collaboration. Best Regards Question : Inquiry related delivery from ela***Feb 12, 2020 Hi What is the estimated arrival date if I place order today? Do u have priority shipping option as I need it urgently Thanks Answer :* [Re] Inquiry related delivery from ela**** Dear Customer Thank you for inquiry, Item would be dispatched in 1 - 3 processing working days after payment confirmed. It will reach you in about 4 - 6 Business days. Excluded holidays and weekend. Really thanks
Samsung Korea Digital Door Lock Remote Set Module Item Q&A	Question : Inquiry for the item from evelyntan3Feb 27, 2021 Is this remote compatible with SHP-DS705? Answer : [Re] Inquiry for the item from evelyntan3 Hello Yes sure Question : [Re] Inquiry for the item from evelyntan3 Hi I have received the item. Do you have installation guide available and I have am facing this issue? Thanks. Answer : [Re] Inquiry for the item from evelyntan3 Dear Customer Thank you for purchasing for our shop's digital door lock goods. As we mentioned we have partnered with Sherlock pte. Ltd (Business registration no. 201511715) When you receive the door lock from our store, you can contact Tony in Sherlock for lock Install with a purchase from Delight Store. They will best help you. Best regards Contact window ; Tony +65 98307788 Sherlock.Singapore@gmail.com Sherlock pte. ltd Business registration no. 201511715 e Digital locks @. http://interlock.com.sg Contact nos 84846924, 96804569, 98307788 Question : [Re] Inquiry for the item from evelyntan3 Hi Seller, the item I bought is remote control and NOT door lock. Pls see photo that original transmitter vs bought transmitter from Delight does not fit with current door lock. Would you pls advise or clarify? Answer : [Re] Inquiry for the item from evelyntan3 Hello First of all the remote is changed all. The 2nd thing you can send usthe video ? Question : [Re] Inquiry for the item from evelyntan3 Dear customer Thank you for contacting and really really apologize for the inconvenience caused to you. Please do not worry and we will do our best to help you. It is often inadequate to use properly because of its normal use. Firstly we would like to work together to resolve the issue for your satisfaction. Therefore we kindly ask you to follow these steps in order to investigate with our manufacture. 1. Please describe the problem with your item in detail. 2. Please upload clear video of the product in good lighting or Youtube without voice. Thank you for your patience collaboration. Best Regards Answer : [Re] Inquiry for the item from evelyntan3 As you can see from the video, the original transmitter from door lock vs new transmitter bought from Delight, I am unable to fit the new bought to door lock. Pls advise. Question : [Re] Inquiry for the item from evelyntan3 Dear Thank you for contacting Let me check your parcel with the manufacture company. Pls recontact us for the reply in 2 business days ? Thanks Answer : [Re] Inquiry for the item from evelyntan3 Hi seller, any update? Question : [Re] Inquiry for the item from evelyntan3 Dear Pls check this file that you purchased the module. You received green PCB? Answer : [Re] Inquiry for the item from evelyntan3 This is the item I received Question : [Re] Inquiry for the item from evelyntan3 Green PCB Answer : [Re] Inquiry for the item from evelyntan3 Hello On 2nd thought , You have to send us to check. Question : [Re] Inquiry for the item from evelyntan3 Hi seller, pls clarify why do u want us to action? Do we need to send back the item to Korea for further checking? Answer : [Re] Inquiry for the item from evelyntan3 Yes right you have to send us we can check with manufacture. Question : [Re] Inquiry for the item from evelyntan3 Moon Woo SUK Post Code : 16435 Address : #202 Jugong Plaza, 70, Deogyeong-daero 697beon-gil, Paldal-gu City : Suwon-si State : Gyeonggi-do Country : Korea Phone : +82-70-7798-7320 Answer : [Re] Inquiry for the item from evelyntan3 Hi seller, it is taking too long to resolve the issue and obviously the item received does not fit with the door look as per previous advice. May I request for refund and you can arrange courier for collection? Question : [Re] Inquiry for the item from evelyntan3 Hi seller, pls advise refund process. Answer : [Re] Inquiry for the item from evelyntan3 Dear customer Thank you for contacting and would like to extend our apologies for this inconvenience. We arranged Qxpress staff to pick up the parcel. When they visit you 1) Forward it in small packaging with original box 2) Must leave the information on the paper (Your full name, Order number, Defect status, Received date) 3) Print the "Return Label" Qoo10 site log-in > My Qoo10 > Shopping list > click "print return label" at status. Repairs and shipments will take longer if the exact information is not provided. Thank you for your patience collaboration. Best Regards Question : [Re] Inquiry for the item from evelyntan3 Hi seller, thank you for the arrangement. Item has been handover to courier. Pls confirm the refund process when u received. Answer : [Re] Inquiry for the item from evelyntan3 Sure we will check Question : [Re] Inquiry for the item from evelyntan3 Hi any update on refund? Answer : [Re] Inquiry for the item from evelyntan3 Hello Tan Li Ying Question : [Re] Inquiry for the item from evelyntan3 We refunded fully. Thanks Answer : [Re] Inquiry for the item from evelyntan3 Hi seller, may I know who did u refund to? Question : [Re] Inquiry for the item from evelyntan3 Hello We do refunded fully to you. You can check on MYQ10 page. Thanks Answer : [Re] Inquiry for the item from evelyntan3 Ok noted received with thanks. Question : [Re] Inquiry for the item from evelyntan3 Dear customer My pleasure We will do best help you Delight Store Question : Inquiry for the item from JonJan 25, 2021 what region is the zwave module frequency? Answer : [Re] Inquiry for the item from Jon Dear What is zwave ? Question : Inquiry for the item from Greatlyblessed55Dec 20, 2020 Is this remote compatible with SHP-DS700? Answer : [Re] Inquiry for the item from Greatlyblessed55 Yes correct Question : [Re] Inquiry for the item from Greatlyblessed55 Is this model available (see picture)? Or has it been replaced with the white slim remote? Answer : [Re] Inquiry for the item from Greatlyblessed55 What you send is discontinued model. Our product is new compatiable model. Thanks Question : Inquiry for the item from Greatlyblessed55Dec 20, 2020 Hi. Compatible with SHP-DS700? Answer : [Re] Inquiry for the item from Greatlyblessed55 Yes correct Question : Inquiry for the item from innovimageNov 26, 2020 Compatible with SHS-2621? Answer : [Re] Inquiry for the item from innovimage Yes sure Question : [Re] Inquiry for the item from innovimage thk u. i ordered alrdy. Answer : [Re] Inquiry for the item from innovimage Thanks Question : Inquiry for the item from winston033Oct 07, 2020 Does it works on DP 930 and using handphone? Answer : [Re] Inquiry for the item from winston033 Dear Yes availablewith DP 930 Question : Inquiry for the item from jas***Jul 06, 2020 Hi can it be use on P718 model? Answer :* [Re] Inquiry for the item from jas**** Yes sure available Question : [Re] Inquiry for the item from jas**** OK thank you, I had place my order... Answer : [Re] Inquiry for the item from jas**** Dear customer My pleasure We will do best help you Delight Store Question : [Re] Inquiry for the item from jas**** Hi I received the remote but it different from your website page? Answer : [Re] Inquiry for the item from jas**** Isn't it should be a Samsung remote? Question : [Re] Inquiry for the item from jas**** Dear Pls take the picture all you received ? Thanks Answer : [Re] Inquiry for the item from jas**** Hi I received this.. As picture attached Question : [Re] Inquiry for the item from jas**** Hi there, any updates for me? Answer : [Re] Inquiry for the item from jas**** Dear Let me check your parcel with the manufacture and carrier company. Pls recontact us for the reply in 2 business days ? Thanks Question : [Re] Inquiry for the item from jas**** OK, thks. Answer : [Re] Inquiry for the item from jas**** OK, thks. Question : [Re] Inquiry for the item from jas**** Dear We were informed from the supplier in Korea. The new remote is changed to what you received. Pls do not worry. Thanks Answer : [Re] Inquiry for the item from jas**** Sorry, but this is not what you posted and it not the Samsung remote control I received from what I have order. Can I return and get refunded? Question : [Re] Inquiry for the item from jas**** Dear YOu can trust us. This is our URL you can check. https://smartstore.naver.com/kmplus/products/273619792 Thanks Question : Inquiry for the item from nal***Dec 31, 2019 Remote comes with receiver module? Answer :* [Re] Inquiry for the item from nal**** Yes sure Question : Inquiry for the item from nal***Dec 30, 2019 Does this remote work for SHP538? Answer :* [Re] Inquiry for the item from nal**** Yes sure Question : Inquiry for the item from grr***Dec 25, 2019 Hi, Is this remote compatible with SHP - DP710? Answer :* [Re] Inquiry for the item from grr**** Yes sure Question : Inquiry for the item from kiv***Sep 28, 2019 Hi, will like to check if this remote control can support Samsung Digital Lock DP920 model ? Thanks Answer :* [Re] Inquiry for the item from kiv**** Yes sure Question : Inquiry for the item from mis***Sep 09, 2019 Hi, mine spoiled. Need to replace. Can I know how and does it work on model SHS-2621? Answer :* [Re] Inquiry for the item from mis**** Yes it can be used Question : Inquiry for the item from kiv***Sep 08, 2019 Hi, will like to check if this remote control can support Samsung Digital Lock DP920 model ? Thanks Question :* Inquiry for the item from Gre***Apr 19, 2019 Does it work for DS lock model? Answer :* [Re] Inquiry for the item from Gre**** Pls send us the model number ? Thanks Question : [Re] Inquiry for the item from Gre**** SHP-DS700 Thanks Answer : [Re] Inquiry for the item from Gre**** Hello Yes sure +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
Spectra 60 PCS Easy Breast Milk Storage Pack Temperature Sensing type Item Q&A	Question : Inquiry for the item from Shopingfever87Apr 25, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from Shopingfever87 Secret Inquiry Question : [Re] Inquiry for the item from Shopingfever87 Secret Inquiry Answer : [Re] Inquiry for the item from Shopingfever87 Secret Inquiry Question : [Re] Inquiry for the item from Shopingfever87 Secret Inquiry Question : Inquiry for the item from iv_lee22Mar 23, 2021 Comes with adapter? Answer : [Re] Inquiry for the item from iv_lee22 Yes sure