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Q & A Lists
Item Question & Answer
[Powerpac]PP4225/PP4226/Mosquito Lamp Bulb / ultra violet tube / replacement for PP2211/2/4 etc.
[Powerpac]PP4225/PP4226/Mosquito Lamp Bulb / ultra violet tube / replacement for PP2211/2/4 etc.
Item Q&A
  • Question : Inquiry for the item from 240****Jan 20, 2020

    Hi, when will you be restocking pp2212 bulb ?

    Answer : [Re] Inquiry for the item from 240****

    Yes, we are waiting for the coming of new stock.

  • Question : Inquiry for the item from hea****Jan 04, 2020

    Which is the bulb compatible with PP2215

    Answer : [Re] Inquiry for the item from hea****

    For PP2215, please use PP4226.

  • Question : Inquiry for the item from cel****Dec 21, 2019

    Hi! Is there UV tube that is compatible with Powerpac Mosquito repellent PP210? Thanks!

    Answer : [Re] Inquiry for the item from cel****

    Sorry. no compatible UV tube.

    We would suggest consider to purchase a new PP2212 intead.

    2210 is a bit small

  • Question : Inquiry for the item from Dar****Nov 28, 2018

    Hi, do you have UV tube for PP2218?

    Answer : [Re] Inquiry for the item from Dar****

    Dear, we don't sell the uv tube. Please kindly check with the local manufacturer directly.

    Everson Electrical (S) Pte Ltd
    5 Changi South Lane
    #03-01, Singapore 486045
    Tel: 6214 9555
    Fax: 6214 9559
    Email: sales@ powerpac.com.sg

    Service Centre operating hours:
    Monday-Friday: 8.30am-5.30pm
    Saturday: 8.30am-12noon

  • Question : Replacement 10 watts ultra violet tube for Brand PP2213 urgentlyMay 25, 2018

    Can it be use for PP2213?

    Answer : [Re] Replacement 10 watts ultra violet tube for Brand PP2213 urgently

    NO, please don't buy. The UV tube is not for PP2213. Currently, we don't have the tube for PP2213. Btw, the right tube's model is PP2321L.

    Question : [Re] Replacement 10 watts ultra violet tube for Brand PP2213 urgently

    do you mean that i can use PP2321L UV tube on PP2213?

    Answer : [Re] Replacement 10 watts ultra violet tube for Brand PP2213 urgently

    Yes, sir, you are right!

+View all Notice, FAQ, Q&A >>
[STYLUX] JY4AD/4-Litre Mini Fridge - Portable / Car Use / Home Use / [NEW] Matt finishing
[STYLUX] JY4AD/4-Litre Mini Fridge - Portable / Car Use / Home Use / [NEW] Matt finishing
Item Q&A
  • Question : Inquiry for the item from mad****Jan 15, 2020

    Does this come with safety mark?

    Answer : [Re] Inquiry for the item from mad****

    NOpe. It's not controlled goods. So no safety mark is needed.

  • Question : Inquiry from ant****Dec 27, 2019

  • Question : Inquiry for the item from kha****Dec 25, 2019

    Can fit 1litre fresh milk packages like the HL fresh milk size?

    Answer : [Re] Inquiry for the item from kha****

    Yes, definitely can. Actually, we incrased the size of the mini frige a few year back, just for storing the milk carton. Many coffee machines use the mini fridge to store fresh milk.

  • Question : Inquiry for the item from swe****Dec 04, 2019

    May I know the weight of the mini fridge.

    Answer : [Re] Inquiry for the item from swe****

    less than 4 kg.

  • Question : Inquiry for the item from 211****Nov 30, 2019

    Hi I bought this mini fridge a few months ago. It was working fine but now it doesn’t seem that it is keeping the items in cool condition. It is as if the fridge is working on room temperature.


    Is there any way I can send this for you to take a look?

    Answer : [Re] Inquiry for the item from 211****

    Dear, please bring it down for service.

    Please check our address and working hours below.

    Address: 7 Gambas Crescent, #08-14 Ark@Gambas, Singapore 757087 Hours: 10 am to 6 pm, Monday to Friday. Closes on PH, Sat. Sun. Tel: +65 6352 2108 Fax: +65 6352 2092 Email: admin@denkihouse.com Website: http://www.denkihouse.com

    Question : [Re] Inquiry for the item from 211****

    ok thanks

    Answer : [Re] Inquiry for the item from 211****

    you are welcome

+View all Notice, FAQ, Q&A >>
[OEM]GE003/Universal Travel adaptor (adapter) / International power plug / 150+ countries
[OEM]GE003/Universal Travel adaptor (adapter) / International power plug / 150+ countries
Item Q&A
  • Question : Inquiry for the item from Win****Jan 10, 2020

    Hi can I use this for vacuum cleaner with China plug?
    I've attached the photo of the plug..tks

    Answer : [Re] Inquiry for the item from Win****

    Dear, the photo is too small. If possible, please provide large photo of the plug.

    From the current information, the plug looks like an Australia plug. And it can be used with the travel adapter.

    But we don't suggest to use the travel adapter. The best solution IMHO is find a hardware shop, show them the plug, and get something similar to the attached.

    Btw, the plug in the attached image is AU plug.

    Question : [Re] Inquiry for the item from Win****

    Sorry, in case you misunderstand me. The attached photo shows a plug which can be used in Australia. In Singaproe, please change to SG plug.

  • Question : Inquiry related delivery from lee****Jul 23, 2019

    How long it takes to deliver if I order today?

    Answer : [Re] Inquiry related delivery from lee****

    usually 1-3 working days.

  • Question : Can I use this locally for a China plugMay 22, 2016

    Hi I have a appliance bought from China. I need to use it locally. Can use your plugs??

    Answer : [Re] Can I use this locally for a China plug

    Of course. This is so-called universal travel adapter. Suitable for over 150 countries.

  • Question : Country of manufactureApr 16, 2016

    Hi where is this adaptor manufactured?

    Answer : [Re] Country of manufacture

    Dear, the adapter is origniated from China.

  • Question : Usb?Mar 06, 2015

    Does the item have usb port?

    Answer : [Re] Usb?

    Dear,there is no USB port.

+View all Notice, FAQ, Q&A >>
[PowerPac]PP1518/Water Purifier Pitcher/4 stage filtration/for cold tap water
[PowerPac]PP1518/Water Purifier Pitcher/4 stage filtration/for cold tap water
Item Q&A
  • Question : Inquiry for the item from wdi****Jan 06, 2020

    Hi, how long can we use each filter before replacing it?

    Answer : [Re] Inquiry for the item from wdi****

    Dear, it really depends, mostly it depends on the water supply and use habit. We would suggest you check the catridge once every week after 3 months.

  • Question : Inquiry for the item from ken****Aug 22, 2018

    hi whats the bundle consist of?

    Answer : [Re] Inquiry for the item from ken****

    Dear, the bundle consists of 1x pitcher + 3x filter.

  • Question : Inquiry for the item from ter****Feb 08, 2018

    Hi seller, do u sell only the filter? If so how much does it cost? Thanks.

    Answer : [Re] Inquiry for the item from ter****

    Dear, we do sell filters. The pirce is $29.90 for 3 cartridges bundle. Below is the link for purchase.

    https://www.qoo10.sg/item/POWERPAC-POWERPAC-PP1588-WATER-PURIFIER-CARTRIDGE-3-PCS-PACK-4-STAGE/506526160

    Question : [Re] Inquiry for the item from ter****

    Thanks

    Answer : [Re] Inquiry for the item from ter****

    you are welcome. have a nice weekend!

  • Question : Inquiry for the item from ren****Nov 12, 2017

    Is fhis proce in ludes the filter and the pitcher?

    Answer : [Re] Inquiry for the item from ren****

    Dear, the pitcher is included of course. And we give 1 filter inside, free of charge.

  • Question : Inquiry for the item from ecj****Aug 03, 2017

    Please advise what is the bundle deal consist of. Thanks!

    Answer : [Re] Inquiry for the item from ecj****

    Dear, the bundle deal includes 1 pitcher and 3 filters. The pitcher and the 3x filters will be packed in colour box, separately. Kindly note that the pitcher itself alreday includes 1 free filter inside. So all in all, you will have 1 pitcher and 4 filters from the bundle deal.

    Question : [Re] Inquiry for the item from ecj****

    Is the filter cartridge PP1588? Thanks!

    Answer : [Re] Inquiry for the item from ecj****

    Yes, correct. PP1588 is the model no. of filter cartridge.

    Question : [Re] Inquiry for the item from ecj****

    the picture show the cartridge in the pitcher is elongated, whilst the cartridge in the bundle deal looks rectangular (broader). Is it the same?

    Answer : [Re] Inquiry for the item from ecj****

    Dear, the cartidge is rectangular. The elongated one is only for illustation purpose. Sorry for the confursion.

    Question : [Re] Inquiry for the item from ecj****

    ok. thanks!

    Answer : [Re] Inquiry for the item from ecj****

    You are welcome. Have a nice weekend.

[Bear] DFH-B13E5/ Electric Portable Mini Lunch Box 1.3L/ Multi Pot/safety mark
[Bear] DFH-B13E5/ Electric Portable Mini Lunch Box 1.3L/ Multi Pot/safety mark
Item Q&A
  • Question : Inquiry for the item from Pat****Dec 26, 2019

    Any warranty for this

    Answer : [Re] Inquiry for the item from Pat****

    Yes, 1-year warranty by the local distributor, ie. PowerPac Singapore.

    Question : [Re] Inquiry for the item from Pat****

    Ready stock? Can send soon?

    Answer : [Re] Inquiry for the item from Pat****

    All ready stock. Ship out the next working day. Delivery takes another 1-2 working days.

[PowerPac]PP2212/ Mosquito lamp/ Pest Repellent / Mozzie Zapper / Mosquito Power Strike
[PowerPac]PP2212/ Mosquito lamp/ Pest Repellent / Mozzie Zapper / Mosquito Power Strike
Item Q&A
  • Question : Inquiry for the item from ail****Dec 22, 2019

    How long is the cable?

    Answer : [Re] Inquiry for the item from ail****

    Not very sure. about 40 ~ 60 cm.

  • Question : Inquiry for the item from neo****Dec 20, 2019

    Can pick up tomorrow 21 dec?

    Answer : [Re] Inquiry for the item from neo****

    Sorry, we work 5 days only. Saturday and Sunday closed.

  • Question : Inquiry for the item from goh****Oct 21, 2019

    Do u have a physical store that I can purchase this from?

    Answer : [Re] Inquiry for the item from goh****

    On Qpost : how can I help?

  • Question : Inquiry for the item from jen****Aug 30, 2019

    There is no warranty card for this item?

    Answer : [Re] Inquiry for the item from jen****

    Dear Powerpac has e-warranty. You may visit www.powerpac.com.sg and check.

  • Question : Inquiry related cancel and refund from lay****Aug 29, 2019

    Hi very unhappy with the delivery. I was waiting and the delivery never call me and just update the status as delivery failed. Please advise if I can cancel the order

    Answer : [Re] Inquiry related cancel and refund from lay****

    On Qpost : Dear, we are terribly sorry for Qoo10's bad service. We will urge Qoo10 to deliver again. Meanwhile, did anyone call you to arrange? By right, when delivery failure, the driver should call the customer and re-arrange.

    Question : [Re] Inquiry related cancel and refund from lay****

    Dear seller, no! No call at all! I am waiting and keep checking the system status until I saw the update delivery failed! I called Q010 customer service for 2 times why they updated the system delivery failed and no call to buyer at all. Today they said will ask the driver to call me but not sure when, may be tomorrow or Sat or don't know when. Very very bad experience!

    Answer : [Re] Inquiry related cancel and refund from lay****

    Dear, the order was said delivered on Aug 31. You may contact with the driver, if there is any problems.

    (by/at) Mohamed
    (Contact no.: 9040-4459)

+View all Notice, FAQ, Q&A >>
[BoomJoy] FP-16/J N6 / Lazy spray mop/ uses disposable 3D nano non-woven cloth/ electrostatic
[BoomJoy] FP-16/J N6 / Lazy spray mop/ uses disposable 3D nano non-woven cloth/ electrostatic
Item Q&A
  • Question : Inquiry for the item from lim****Dec 19, 2019

    Where to buy the disposable mop cloth?

    Answer : [Re] Inquiry for the item from lim****

    Sorry, we don't have the refills at the moemnt.

  • Question : Inquiry for the item from bi.****Dec 16, 2019

    Hi seller, do you have sell the water tank only?

    Answer : [Re] Inquiry for the item from bi.****

    Dear, we are sorry. We don't sell spare parts.

  • Question : Inquiry related delivery from ath****Dec 01, 2019

    Hi seller, if I select store pickup. may I knw can pickup during Sat?

    Answer : [Re] Inquiry related delivery from ath****

    Dear, we are closed on Sat. Sun and P.H.

    Please check our address and working hours below.

    Address: 7 Gambas Crescent, #08-14 Ark@Gambas, Singapore 757087 Hours: 10 am to 6 pm, Monday to Friday. Closes on PH, Sat. Sun. Tel: +65 6352 2108 Fax: +65 6352 2092 Email: admin@denkihouse.com Website: http://www.denkihouse.com

  • Question : Inquiry for the item from Gre****Mar 23, 2019

  • Question : Inquiry for the item from neo****Jan 30, 2019

    Can we add any floor cleansing solution into the water container?
    Thanks.

    Answer : [Re] Inquiry for the item from neo****

    Dear, we didn't try all the detergent in market. But popular ones should be okay.

+View all Notice, FAQ, Q&A >>
[Sona] T21/T22 / Travel cooker /1 liter
[Sona] T21/T22 / Travel cooker /1 liter
Item Q&A
  • Question : Inquiry for the item from int****Dec 08, 2019

  • Question : Inquiry for the item from gue****Aug 04, 2019

    Hi! Is this able to go onboard flight in check in luggage or handcarry? What voltage does it use? is it able to use worldwide or need plug adaptor?

    Answer : [Re] Inquiry for the item from gue****

    It is safe to both check-in or hand carry luggage. No battery inside.

    It supports dual voltage. But yuo need to turn the voltage selector manually. Please chceck the manual carefully before use.

    No transformer needed. However, the plug is 3-pin Singapore plug. So you may need an adapter in some countries.

  • Question : Inquiry for the item from ak2****Mar 17, 2019

  • Question : Inquiry for the item from yin****Oct 19, 2018

    Hi, can the stove of T22 be kept inside the pot?

    Answer : [Re] Inquiry for the item from yin****

    Dear, you can, for sure.

  • Question : Inquiry for the item from goh****Jul 26, 2018

    Is it possible to view the items in your store before purchase in q010?

    Answer : [Re] Inquiry for the item from goh****

    Dear, you can. Below is our address and working hours. Kindly call to check stock availability before you come down. Thanks.

    Please check our address and working hours below.

    Address: 7 Gambas Crescent, #08-14 Ark@Gambas, Singapore 757087 Hours: 10 am to 6 pm, Monday to Friday. Closes on PH, Sat. Sun. Tel: +65 6352 2108 Fax: +65 6352 2092 Email: admin@denkihouse.com Website: http://www.denkihouse.com

+View all Notice, FAQ, Q&A >>
[Cornell] CMC-S1600A / Electric Multi Cooker 3.8L / Stainless steel body / multi-purpose cooking
[Cornell] CMC-S1600A / Electric Multi Cooker 3.8L / Stainless steel body / multi-purpose cooking
Item Q&A
  • Question : Inquiry for the item from che****Dec 01, 2019

  • Question : Inquiry for the item from che****Dec 02, 2019

  • Question : Inquiry for the item from can****Oct 01, 2019

    Hello, can the inner pot be removed for washing?

    Answer : [Re] Inquiry for the item from can****

    Yes, the inner pot can be removed.

  • Question : Please advise the inner pot diameter and inner pot height. ThanksJan 02, 2018

    Please advise the inner pot diameter and inner pot height. Thanks

    Answer : [Re] Please advise the inner pot diameter and inner pot height. Thanks

    Dear, no problem. We will measure and let you know tomorrow.

    Question : [Re] Please advise the inner pot diameter and inner pot height. Thanks

    Noted. Thank you very much for the swift reply.

    Answer : [Re] Please advise the inner pot diameter and inner pot height. Thanks

    Dear, sorry for late reply. I am not allowed to open the box and measure, because it's all sealed. So I can only estimate.

    Its capacity is stated as 3.8 Liter. And its dimensions are roughly 24 (diameter) x 8 (height) cm.

    Question : [Re] Please advise the inner pot diameter and inner pot height. Thanks

    Noted with many thanks.

    Answer : [Re] Please advise the inner pot diameter and inner pot height. Thanks

    You are welcome. Have a nice day!

  • Question : Can we walk-in to purchase directly from the office?Jun 07, 2015

    Can we walk-in to purchase directly from the office? We need it urgently for travelling, to heat up our kid's meal. Thank you very much!

    Answer : [Re] Can we walk-in to purchase directly from the office?

    Dear, no problem. But the items are too big for travel. We have travel cookers instead. You may come and view the samples.

    We are just besides the Commonwealth MRT station. And our office hours are from 10 am to 6 pm, Monday to Friday.

+View all Notice, FAQ, Q&A >>
[BoomJoy] P4 n P6 /Easy Magic Spray Mop/Microfiber Cloth: triple action/ Water Spray:0.12s mist
[BoomJoy] P4 n P6 /Easy Magic Spray Mop/Microfiber Cloth: triple action/ Water Spray:0.12s mist
Item Q&A
  • Question : Inquiry for the item from xyb****Dec 01, 2019

    Does the P6 come with the scrapper?

    Answer : [Re] Inquiry for the item from xyb****

    yes, it does.

  • Question : Inquiry for the item from sky****Nov 18, 2019

    Do u have P6 refill?

    Answer : [Re] Inquiry for the item from sky****

    Dear, we currently don't have stock. But we are in the midst to replenish stock for a series of boomjoy products.

    Just the factory's product line changed a lot, and we need some time to adjust as well. We will update you soonest possible.

  • Question : Inquiry for the item from ssj****Sep 12, 2019

  • Question : Inquiry for the item from Ext****Jul 16, 2019

    Dear seller, rec'd e mop super fast & thanks! Just wanted to check if e cloth is (washing) machine washable? Thanks!

    Answer : [Re] Inquiry for the item from Ext****

    Dear, we don't suggest washing in machine. First, it is very dirty. Second, its surface is coarse, and may hurt other things.

    Question : [Re] Inquiry for the item from Ext****

    Thanks for e reply. Actually, it's my mum who thought can wash w her rugs.. Anyway, thanks once again..!

    Answer : [Re] Inquiry for the item from Ext****

    :)

  • Question : Inquiry for the item from teo****Jul 04, 2019

    Hi,
    I would like to purchase 3 pcs of P6 cloth. Is it available n how much?

    Answer : [Re] Inquiry for the item from teo****

    Dear, available. And you may purchase from the below link.

    https://www.qoo10.sg/item/BOOMJOY-BOOMJOY-REFILLS-FOR-VARIOUS-MOPS-CLOTH-REPLACEMENT-SPRAY-MOP/482055428

+View all Notice, FAQ, Q&A >>
[Aztech] AIF4630 / InfraRed Cooker / 2000W / local warranty
[Aztech] AIF4630 / InfraRed Cooker / 2000W / local warranty
Item Q&A
  • Question : Inquiry for the item from 244****Nov 28, 2019

    Can I control Inner/Outer lamps separately or can I use outer lamp and keep inner lamp off?

    Answer : [Re] Inquiry for the item from 244****

    On Qpost : Dear, we are not very sure. But there should have no inner or outer lamps for this model.

    Question : [Re] Inquiry for the item from 244****

    I need separate control. Can you share the manual with me pelase?

    Answer : [Re] Inquiry for the item from 244****

    Dear, please check the attached manual. Kindly note that we are not responsible for the manual, explicitely or implicitly.

  • Question : Inquiry for the item from tra****Jan 07, 2019

[BoomJoy] Refills for various mops / cloth / replacement / spray mop twist mop flap mop etc.
[BoomJoy] Refills for various mops / cloth / replacement / spray mop twist mop flap mop etc.
Item Q&A
  • Question : Inquiry for the item from kim****Nov 20, 2019

  • Question : Inquiry for the item from kim****Nov 20, 2019

  • Question : Inquiry for the item from sky****Nov 18, 2019

    Can the refill be used on P6?

    Answer : [Re] Inquiry for the item from sky****

    Dear, P6 is slightly longer than P4. We don't suggest to exchange.

  • Question : Inquiry for the item from ade****Oct 27, 2019

    Hi, when will you have stock for P6 refill cloth?

    Answer : [Re] Inquiry for the item from ade****

    Sorry fro the delay. Plase wait for about 2-3 weeks. It's on the way.

    Question : [Re] Inquiry for the item from ade****

    Great! Thanks!

    Answer : [Re] Inquiry for the item from ade****

    Have a nice day!

  • Question : Inquiry for the item from bra****Oct 18, 2019

    Hi there, may I check if the SP05 refill comes in a bundle of 2 cloths for 1 order? Thank you!

    Answer : [Re] Inquiry for the item from bra****

    Dear, if I am not wrong, there should be only one cloth.

+View all Notice, FAQ, Q&A >>
[Boomjoy]M8 spare parts/fiber cloth PVA cloth poles/PD-09-1/J
[Boomjoy]M8 spare parts/fiber cloth PVA cloth poles/PD-09-1/J
Item Q&A
  • Question : Inquiry for the item from FRA****Nov 17, 2019

    The pole when pressed downwards unable to spin the mop.. is the replacement part b or c?

    Answer : [Re] Inquiry for the item from FRA****

    Dear, it should be pole C. However, we don't have stock.

  • Question : Inquiry for the item from ala****Nov 10, 2019

    Hi, when you will restock the pole C?

    Answer : [Re] Inquiry for the item from ala****

    Dear, most probably, we cannot get the pole C from the factory. They are rapidly adjusting their product line.

    They are busy these days. We will ask them check their warehouse after this peak period.

  • Question : Inquiry for the item from ngo****Sep 18, 2019

    Hi, when will m8 mop pole part c be restock?

    Answer : [Re] Inquiry for the item from ngo****

    Dear, M8 is discontinued. We will check with the vendor and find if there are compatible models.

  • Question : Inquiry for the item from ben****Aug 21, 2019

    Do you sell foldable mop ?

    Answer : [Re] Inquiry for the item from ben****

    Dear, cannot see the product in your picture.

  • Question : Inquiry for the item from gxc****Aug 17, 2019

    Hi, do you have stock for the fiber and PVA cloth for M8 2nd Gen(aka. M9)?I got from your store last year and the cloths need to be changed now. thanks

    Answer : [Re] Inquiry for the item from gxc****

    Dear, please allow us check. We will revert soonest possible.

    Dear we have only 2 PVC cloths left. You may order from the below link.

    https://www.qoo10.sg/item/BOOMJOY-BOOMJOY-M8-SPARE-PARTS-FIBER-CLOTH-PVA-CLOTH-POLES-PD-09-1-J/541302209
    (Aug 23, 2019 09:29)

+View all Notice, FAQ, Q&A >>
[PowerPac]PPJ2012/1L Electric Cooker with Steamer/egg tray/ 1 year local warranty
[PowerPac]PPJ2012/1L Electric Cooker with Steamer/egg tray/ 1 year local warranty
Item Q&A
  • Question : Inquiry for the item from 141****Nov 12, 2019

    Hi, may I know if the pot is removable from the cooker?

    Thanks

    Answer : [Re] Inquiry for the item from 141****

    Is the steam tray stainless steel? Can provide pictures of each compartments?

    Question : [Re] Inquiry for the item from 141****

    Dear, we sincerely apologize for late reply!

    The pot is not remoable.

    And the steamer is made in PP, food grade. Btw, PP is a kind of plastic.

  • Question : Inquiry for the item from 240****Jul 24, 2019

[PowerPac]PPE702 /2 in 1 mini frying pan with egg steamer /steam 6 eggs at once /prepare breakfast
[PowerPac]PPE702 /2 in 1 mini frying pan with egg steamer /steam 6 eggs at once /prepare breakfast
Item Q&A
  • Question : Inquiry for the item from cla****Oct 21, 2019

    Hi seller, does it come with a needle for steam egg?

    Answer : [Re] Inquiry for the item from cla****

    Dear, not sure what kind of the needle you refer to. However, If you check the title picture, the white color one is for steaming eggs. And it can be removed.

  • Question : Inquiry for the item from kpw****Jun 13, 2018

    Hi
    May I know what item will included in the box. One frying pan and ?
    Is it included the egg tray, measurement cup and omelette tray?

    Answer : [Re] Inquiry for the item from kpw****

    Dear, we need to double confirm tomorrow.

    Dear, the frying pan is attached, non-removable, to the base. And there is one egg tray and one measuring cup. No other accessories.
    (Jun 14, 2018 10:18)

    Question : [Re] Inquiry for the item from kpw****

    Thank You for the information.
    I just bought it
    I saw the manually given, it’s written there is light indicator. But from the devices didn’t have any light when I power on

    Answer : [Re] Inquiry for the item from kpw****

    Dear, according to the manual. The indicator is on the handle. But we never used the cooker. If you need, we will double confirm with PowerPac.

    Happy holiday!

[PowerPac]PPIC848/induction cooker 1800W free pot micro-computer controller/1-year local warranty
[PowerPac]PPIC848/induction cooker 1800W free pot micro-computer controller/1-year local warranty
Item Q&A
  • Question : Inquiry related delivery from jas****Oct 09, 2019

    Able to received by Friday if place order today?

    Answer : [Re] Inquiry related delivery from jas****

    Of course. Actually, you will receive it, most probably on Tuesday. Latest by Wednesday.

  • Question : Inquiry for the item from gmk****Aug 01, 2019

    My earlier post:
    Dear Denki House,

    Cart no. 128436288 Payment Date Jul 26, 2019
    My Order 300470799

    I felt cheated. The order is for 2000W as per webpage, but what was delivered is 1800W, see attached photo. I've bought from ShengSiong, a 2000W version.

    Please rectify soonest possible. Thank you.


    Alex
    2019-07-31 10:27


    Seller reply:
    Dear Alex, the product is from PowerPac Singapore. Below is the contact. You may wish to call them and clarify. This is a bit more technical than we can handle. Kindly understand.

    Everson Electrical (S) Pte Ltd
    5 Changi South Lane
    #03-01, Singapore 486045
    Tel: 6214 9555
    Fax: 6214 9559
    Email: sales@ powerpac.com.sg

    Service Centre operating hours:
    Monday-Friday: 8.30am-5.30pm
    Saturday: 8.30am-12noon
    Aug 01, 2019 (Thursday) AM 11:39:15

    My response :
    Dear Seller,

    You advertised product as 2000W. Plainly your mistakes. Please don't pass the buck to your supplier. I demand a replacement of item with correct wattage as stated by you. If you are still clueless, it is your responsibility to check with your supplier. I have NOT even started using, so it is NOT yet issue of faulty product. It is simply like paid for a 4 litre electric kettle, but seller delivered a 3.5 litre kettle.
    Aug 01, 2019 (Thursday) PM 12:29:08

    Answer : [Re] Inquiry for the item from gmk****

    Dear, please don't get us wrong. We are the distributor of PowerPac products. The specifications, pictures, etc. are all from PowerPac.

    We are not the source. The origin is PowerPac. Kindly take note.

    Question : [Re] Inquiry for the item from gmk****

    Please resolve the issue of incorrect 1800W product, different from that which you Denki House hosted webpage stated as 2000W product. The fact is, as you agreed that based on your offer of sale, it is a 2000W product, which I duly paid Qoo10. And you now acknowledge you wrongly despatched a 1800W product.

    Please expedite replace of incorrect item depatched, with correct item as per your offer of sale.

    [ Alex 2019 Aug 02 Friday ]

    Answer : [Re] Inquiry for the item from gmk****

    As you can see from their website. The model is still 2,000 W, even though they changed the rating to 1800W.

    Question : [Re] Inquiry for the item from gmk****

    Please resolve the issue of incorrect 1800W product, different from that which you Denki House hosted webpage stated as 2000W product. The fact is, as you agreed that based on your offer of sale, it is a 2000W product, which I duly paid Qoo10. And you now acknowledge you wrongly despatched a 1800W product.

    Please expedite replace of incorrect item depatched, with correct item as per your offer of sale. See attached screenshots dated July 26, 2019.

    Please don't push me to make a police report, regarding Denki House refusal to rectify a mistake it admitted making..

    [ Alex 2019 Aug 03 Saturday ]

    Answer : [Re] Inquiry for the item from gmk****

    Dear, kindly stop repeating same enquiries for so many times. It is very annoying, frankly, and doesn't help solving the issue.

    Question : [Re] Inquiry for the item from gmk****

    Please resolve the issue of incorrect 1800W product, different from that which you Denki House hosted webpage stated as 2000W product. The fact is, as you agreed that based on your offer of sale, it is a 2000W product, which I duly paid Qoo10. And you now acknowledge you wrongly despatched a 1800W product.

    Please expedite replace of incorrect item depatched, with correct item as per your offer of sale. See attached screenshots dated July 26, 2019.

    Please don't push me to make a police report, regarding Denki House refusal to rectify a mistake it admitted making..

    [ Alex 2019 Aug 03 Saturday ]

    Answer : [Re] Inquiry for the item from gmk****

    It is correct product. And the latest batch from PowerPac. What you saw elsewhere is old batches. But no point to waste of our time.

    We will collect from you, and refund through Qoo10. .

    Question : [Re] Inquiry for the item from gmk****

    DEAR DENKI HOUSE, YOU PUT UP A 2000W PRODUCT, AND UNKNOWINGLY SENT A 1800W PRODUCT,
    WRONG PRODUCT! OBVIOUSLY, YET YOU INSIST "IT IS CORRECT",
    YOU WRONGFULLY ALLEGED WHAT I SAW AT SHENG SIONG ARE "OLD BATCHES", STILL THERE, GO SEE FOR YOURSELF, EXACTLY SAME MAKE, CAN'T TELL DIFFERENCE, EXCEPT FOR WATTAGE.
    ANYWAY, YOU DENKI HOUSE MIS-REPRESENTED A PRODUCT(MORE LIKELY UNWITTINGLY),
    YET TILL NOW REFUSE TO ADMIT LIABILITY.
    IF I HAD WANTED A REFUND, I WOULD HAVE REQUESTED ONE.
    YOU ONLY NEED TO ACKNOWLEDGE UNINTENDED MISTAKE,
    AND I WOULD'VE STOP PURSUING.

    Answer : [Re] Inquiry for the item from gmk****

    Nope. Correct is correct. We already asked Qoo10 collected back from you and refund accordingly.

  • Question : Inquiry for the item from gmk****Aug 02, 2019

    [PowerPac]PPIC848/induction cooker 2000W free pot micro-computer controller/1-year local warranty
    See all history
    Dear Denki House,

    Cart no. 128436288 Payment Date Jul 26, 2019
    My Order 300470799

    I felt cheated. The order is for 2000W as per webpage, but what was delivered is 1800W, see attached photo. I've bought from ShengSiong, a 2000W version.

    Please rectify soonest possible. Thank you.


    Alex
    2019-07-31 10:27

    Jul 31, 2019 (Wednesday) AM 10:29:10

    Denki House
    Dear Alex, the product is from PowerPac Singapore. Below is the contact. You may wish to call them and clarify. This is a bit more technical than we can handle. Kindly understand.

    Everson Electrical (S) Pte Ltd
    5 Changi South Lane
    #03-01, Singapore 486045
    Tel: 6214 9555
    Fax: 6214 9559
    Email: sales@ powerpac.com.sg

    Service Centre operating hours:
    Monday-Friday: 8.30am-5.30pm
    Saturday: 8.30am-12noon
    Aug 01, 2019 (Thursday) AM 11:39:15
    Dear Seller,

    You advertised product as 2000W. Plainly your mistakes. Please don't pass the buck to your supplier. I demand a replacement of item with correct wattage as stated by you. If you are still clueless, it is your responsibility to check with your supplier. I have NOT even started using, so it is NOT yet issue of faulty product. It is simply like paid for a 4 litre electric kettle, but seller delivered a 3.5 litre kettle.
    Aug 02, 2019 (Thursday) PM 12:29:08

    Denki House
    Dear, we just sell Powerpac's products. Specifications, photos, marketing materials, etc. are all from PowerPac. They are the source, the origin, and the sole distributor in Singapore. Hope you can understand.

    That's why we suggest you double confirm with them. Kindly take note.
    Aug 02, 2019 (Friday) AM 11:17:20

    You Denki House is the seller/shop. I paid you for a product. You delivered wrong product. You are being unreasonable to not rectify a mistake. You must resend the correct 2000W item.

    Answer : [Re] Inquiry for the item from gmk****

    Please check powerpac's official site. https://powerpac.com.sg/products/induction-cooker-w-ss-pot-overheat-protection-ppic848?_pos=3&_sid=8176f5cfe&_ss=r

    They still indicate 2,000 W

    Question : [Re] Inquiry for the item from gmk****

    Please resolve the issue of incorrect 1800W product, different from that which you Denki House hosted webpage stated as 2000W product. The fact is, as you agreed that based on your offer of sale, it is a 2000W product, which I duly paid Qoo10. And you now acknowledge you wrongly despatched a 1800W product.

    Please expedite replace of incorrect item depatched, with correct item as per your offer of sale.

    [ Alex 2019 Aug 02 Friday ]

    Answer : [Re] Inquiry for the item from gmk****

    attached is the screenshot of Powerpac official website. it's 2000 W.

    Question : [Re] Inquiry for the item from gmk****

    Please resolve the issue of incorrect 1800W product, different from that which you Denki House hosted webpage stated as 2000W product. The fact is, as you agreed that based on your offer of sale, it is a 2000W product, which I duly paid Qoo10. And you now acknowledge you wrongly despatched a 1800W product.

    Please expedite replace of incorrect item depatched, with correct item as per your offer of sale. See attached screenshots dated July 26, 2019.

    Please don't push me to make a police report, regarding Denki House refusal to rectify a mistake it admitted making..

    [ Alex 2019 Aug 03 Saturday ]

    Answer : [Re] Inquiry for the item from gmk****

    Dear, kindly stop repeating same enquiries for so many times. It is very annoying, frankly, and doesn't help solving the issue.

    Question : [Re] Inquiry for the item from gmk****

    Please resolve the issue of incorrect 1800W product, different from that which you Denki House hosted webpage stated as 2000W product. The fact is, as you agreed that based on your offer of sale, it is a 2000W product, which I duly paid Qoo10. And you now acknowledge you wrongly despatched a 1800W product.

    Please expedite replace of incorrect item depatched, with correct item as per your offer of sale. See attached screenshots dated July 26, 2019.

    Please don't push me to make a police report, regarding Denki House refusal to rectify a mistake it admitted making..

    [ Alex 2019 Aug 03 Saturday ]

    Answer : [Re] Inquiry for the item from gmk****

    It is correct product. And the latest batch from PowerPac. What you saw elsewhere is old batches. But no point to waste of our time.

    We will collect from you, and refund through Qoo10. .

    Question : [Re] Inquiry for the item from gmk****

    DEAR DENKI HOUSE, YOU PUT UP A 2000W PRODUCT, AND UNKNOWINGLY SENT A 1800W PRODUCT,
    WRONG PRODUCT! OBVIOUSLY, YET YOU INSIST "IT IS CORRECT",
    YOU WRONGFULLY ALLEGED WHAT I SAW AT SHENG SIONG ARE "OLD BATCHES", STILL THERE, GO SEE FOR YOURSELF, EXACTLY SAME MAKE, CAN'T TELL DIFFERENCE, EXCEPT FOR WATTAGE.
    ANYWAY, YOU DENKI HOUSE MIS-REPRESENTED A PRODUCT(MORE LIKELY UNWITTINGLY),
    YET TILL NOW REFUSE TO ADMIT LIABILITY.
    IF I HAD WANTED A REFUND, I WOULD HAVE REQUESTED ONE.
    YOU ONLY NEED TO ACKNOWLEDGE UNINTENDED MISTAKE,
    AND I WOULD'VE STOP PURSUING.

    Answer : [Re] Inquiry for the item from gmk****

    No one can reverse black and white. Correct is correct. Qoo10 will collect back the product and refund you. Farewell!

  • Question : Inquiry for the item from gmk****Aug 02, 2019

    [PowerPac]PPIC848/induction cooker 2000W free pot micro-computer controller/1-year local warranty
    See all history
    Dear Denki House,

    Cart no. 128436288 Payment Date Jul 26, 2019
    My Order 300470799

    I felt cheated. The order is for 2000W as per webpage, but what was delivered is 1800W, see attached photo. I've bought from ShengSiong, a 2000W version.

    Please rectify soonest possible. Thank you.


    Alex
    2019-07-31 10:27

    Jul 31, 2019 (Wednesday) AM 10:29:10

    Denki House
    Dear Alex, the product is from PowerPac Singapore. Below is the contact. You may wish to call them and clarify. This is a bit more technical than we can handle. Kindly understand.

    Everson Electrical (S) Pte Ltd
    5 Changi South Lane
    #03-01, Singapore 486045
    Tel: 6214 9555
    Fax: 6214 9559
    Email: sales@ powerpac.com.sg

    Service Centre operating hours:
    Monday-Friday: 8.30am-5.30pm
    Saturday: 8.30am-12noon
    Aug 01, 2019 (Thursday) AM 11:39:15
    Dear Seller,

    You advertised product as 2000W. Plainly your mistakes. Please don't pass the buck to your supplier. I demand a replacement of item with correct wattage as stated by you. If you are still clueless, it is your responsibility to check with your supplier. I have NOT even started using, so it is NOT yet issue of faulty product. It is simply like paid for a 4 litre electric kettle, but seller delivered a 3.5 litre kettle.
    Aug 02, 2019 (Thursday) PM 12:29:08

    Denki House
    Dear, we just sell Powerpac's products. Specifications, photos, marketing materials, etc. are all from PowerPac. They are the source, the origin, and the sole distributor in Singapore. Hope you can understand.

    That's why we suggest you double confirm with them. Kindly take note.
    Aug 02, 2019 (Friday) AM 11:17:20

    You Denki House is the seller/shop. I paid you for a product. You delivered wrong product. You are being unreasonable to not rectify a mistake. You must resend the correct 2000W item.
    Aug 02, 2019 FRI 12:57

    Answer : [Re] Inquiry for the item from gmk****

    We checked the box, yes, the power rating reduced to 1,800W.

    However, it is not that we made a copy cat. Ours are genuine product from local PowerPac.

    BTW, you won't believe someone makes effort just copy PowerPac. Why not Philips?

    Question : [Re] Inquiry for the item from gmk****

    Please resolve the issue of incorrect 1800W product, different from that which you Denki House hosted webpage stated as 2000W product. The fact is, as you agreed that based on your offer of sale, it is a 2000W product, which I duly paid Qoo10. And you now acknowledge you wrongly despatched a 1800W product.

    Please expedite replace of incorrect item depatched, with correct item as per your offer of sale.

    [ Alex 2019 Aug 02 Friday ]

    Answer : [Re] Inquiry for the item from gmk****

    attached is the photo of the photo of real product. No worries, it is directly from PowerPac Singapore, no smuggling, no copy cat.

    Question : [Re] Inquiry for the item from gmk****

    Please resolve the issue of incorrect 1800W product, different from that which you Denki House hosted webpage stated as 2000W product. The fact is, as you agreed that based on your offer of sale, it is a 2000W product, which I duly paid Qoo10. And you now acknowledge you wrongly despatched a 1800W product.

    Please expedite replace of incorrect item depatched, with correct item as per your offer of sale. See attached screenshots dated July 26, 2019.

    Please don't push me to make a police report, regarding Denki House refusal to rectify a mistake it admitted making..

    [ Alex 2019 Aug 03 Saturday ]

    Answer : [Re] Inquiry for the item from gmk****

    Dear, kindly stop repeating same enquiries for so many times. It is very annoying, frankly, and doesn't help solving the issue.

    Question : [Re] Inquiry for the item from gmk****

    Please resolve the issue of incorrect 1800W product, different from that which you Denki House hosted webpage stated as 2000W product. The fact is, as you agreed that based on your offer of sale, it is a 2000W product, which I duly paid Qoo10. And you now acknowledge you wrongly despatched a 1800W product.

    Please expedite replace of incorrect item depatched, with correct item as per your offer of sale. See attached screenshots dated July 26, 2019.

    Please don't push me to make a police report, regarding Denki House refusal to rectify a mistake it admitted making..

    [ Alex 2019 Aug 03 Saturday ]

    Answer : [Re] Inquiry for the item from gmk****

    It is correct product. And the latest batch from PowerPac. What you saw elsewhere is old batches. But no point to waste of our time.

    We will collect from you, and refund through Qoo10. .

    Question : [Re] Inquiry for the item from gmk****

    DEAR DENKI HOUSE, YOU PUT UP A 2000W PRODUCT, AND UNKNOWINGLY SENT A 1800W PRODUCT,
    WRONG PRODUCT! OBVIOUSLY, YET YOU INSIST "IT IS CORRECT",
    YOU WRONGFULLY ALLEGED WHAT I SAW AT SHENG SIONG ARE "OLD BATCHES", STILL THERE, GO SEE FOR YOURSELF, EXACTLY SAME MAKE, CAN'T TELL DIFFERENCE, EXCEPT FOR WATTAGE.
    ANYWAY, YOU DENKI HOUSE MIS-REPRESENTED A PRODUCT(MORE LIKELY UNWITTINGLY),
    YET TILL NOW REFUSE TO ADMIT LIABILITY.
    IF I HAD WANTED A REFUND, I WOULD HAVE REQUESTED ONE.
    YOU ONLY NEED TO ACKNOWLEDGE UNINTENDED MISTAKE,
    AND I WOULD'VE STOP PURSUING.

    Answer : [Re] Inquiry for the item from gmk****

    No one can reverse black and white. Correct is correct. Qoo10 will collect back the product and refund you. Farewell!

  • Question : Inquiry for the item from gmk****Aug 02, 2019

    [PowerPac]PPIC848/induction cooker 2000W free pot micro-computer controller/1-year local warranty
    See all history
    Dear Denki House,

    Cart no. 128436288 Payment Date Jul 26, 2019
    My Order 300470799

    I felt cheated. The order is for 2000W as per webpage, but what was delivered is 1800W, see attached photo. I've bought from ShengSiong, a 2000W version.

    Please rectify soonest possible. Thank you.


    Alex
    2019-07-31 10:27

    Jul 31, 2019 (Wednesday) AM 10:29:10

    Denki House
    Dear Alex, the product is from PowerPac Singapore. Below is the contact. You may wish to call them and clarify. This is a bit more technical than we can handle. Kindly understand.

    Everson Electrical (S) Pte Ltd
    5 Changi South Lane
    #03-01, Singapore 486045
    Tel: 6214 9555
    Fax: 6214 9559
    Email: sales@ powerpac.com.sg

    Service Centre operating hours:
    Monday-Friday: 8.30am-5.30pm
    Saturday: 8.30am-12noon
    Aug 01, 2019 (Thursday) AM 11:39:15
    Dear Seller,

    You advertised product as 2000W. Plainly your mistakes. Please don't pass the buck to your supplier. I demand a replacement of item with correct wattage as stated by you. If you are still clueless, it is your responsibility to check with your supplier. I have NOT even started using, so it is NOT yet issue of faulty product. It is simply like paid for a 4 litre electric kettle, but seller delivered a 3.5 litre kettle.
    Aug 02, 2019 (Thursday) PM 12:29:08

    Denki House
    Dear, we just sell Powerpac's products. Specifications, photos, marketing materials, etc. are all from PowerPac. They are the source, the origin, and the sole distributor in Singapore. Hope you can understand.

    That's why we suggest you double confirm with them. Kindly take note.
    Aug 02, 2019 (Friday) AM 11:17:20

    You Denki House is the seller/shop. I paid you for a product. You delivered wrong product. You are being unreasonable to not rectify a mistake. You must resend the correct 2000W item.
    Aug 02, 2019 FRI 12:57

    Answer : [Re] Inquiry for the item from gmk****

    We checked with PowerPac. What you got is the latest batch. The latest batch all indicate 1800W only.

    The products are all the same, with the same Safety mark registered in year 2011.

    Question : [Re] Inquiry for the item from gmk****

    Please resolve the issue of incorrect 1800W product, different from that which you Denki House hosted webpage stated as 2000W product. The fact is, as you agreed that based on your offer of sale, it is a 2000W product, which I duly paid Qoo10. And you now acknowledge you wrongly despatched a 1800W product.

    Please expedite replace of incorrect item depatched, with correct item as per your offer of sale.

    [ Alex 2019 Aug 02 Friday ]

    Answer : [Re] Inquiry for the item from gmk****

    this is another side of the product. pay attention to the power rating.

    again, it is genuine powerpac PPIC848.

    Question : [Re] Inquiry for the item from gmk****

    Please resolve the issue of incorrect 1800W product, different from that which you Denki House hosted webpage stated as 2000W product. The fact is, as you agreed that based on your offer of sale, it is a 2000W product, which I duly paid Qoo10. And you now acknowledge you wrongly despatched a 1800W product.

    Please expedite replace of incorrect item depatched, with correct item as per your offer of sale. See attached screenshots dated July 26, 2019.

    Please don't push me to make a police report, regarding Denki House refusal to rectify a mistake it admitted making..

    [ Alex 2019 Aug 03 Saturday ]

    Answer : [Re] Inquiry for the item from gmk****

    Dear, kindly stop repeating same enquiries for so many times. It is very annoying, frankly, and doesn't help solving the issue.

    Question : [Re] Inquiry for the item from gmk****

    Please resolve the issue of incorrect 1800W product, different from that which you Denki House hosted webpage stated as 2000W product. The fact is, as you agreed that based on your offer of sale, it is a 2000W product, which I duly paid Qoo10. And you now acknowledge you wrongly despatched a 1800W product.

    Please expedite replace of incorrect item depatched, with correct item as per your offer of sale. See attached screenshots dated July 26, 2019.

    Please don't push me to make a police report, regarding Denki House refusal to rectify a mistake it admitted making..

    [ Alex 2019 Aug 03 Saturday ]

    Answer : [Re] Inquiry for the item from gmk****

    It is correct product. And the latest batch from PowerPac. What you saw elsewhere is old batches. But no point to waste of our time.

    We will collect from you, and refund through Qoo10. .

    Question : [Re] Inquiry for the item from gmk****

    DEAR DENKI HOUSE, YOU PUT UP A 2000W PRODUCT, AND UNKNOWINGLY SENT A 1800W PRODUCT,
    WRONG PRODUCT! OBVIOUSLY, YET YOU INSIST "IT IS CORRECT",
    YOU WRONGFULLY ALLEGED WHAT I SAW AT SHENG SIONG ARE "OLD BATCHES", STILL THERE, GO SEE FOR YOURSELF, EXACTLY SAME MAKE, CAN'T TELL DIFFERENCE, EXCEPT FOR WATTAGE.
    ANYWAY, YOU DENKI HOUSE MIS-REPRESENTED A PRODUCT(MORE LIKELY UNWITTINGLY),
    YET TILL NOW REFUSE TO ADMIT LIABILITY.
    IF I HAD WANTED A REFUND, I WOULD HAVE REQUESTED ONE.
    YOU ONLY NEED TO ACKNOWLEDGE UNINTENDED MISTAKE,
    AND I WOULD'VE STOP PURSUING.

    Answer : [Re] Inquiry for the item from gmk****

    No one can reverse black and white. Correct is correct. Qoo10 will collect back the product and refund you. Farewell!

+View all Notice, FAQ, Q&A >>
[Boomjoy]FC-45J/Glide Mop/Flat Map/ super wide/moveable pole position/ Suitable for whole family use
[Boomjoy]FC-45J/Glide Mop/Flat Map/ super wide/moveable pole position/ Suitable for whole family use
Item Q&A
  • Question : Inquiry for the item from ash****Sep 23, 2019

    Good morning,
    May I know any mop cloth available to purchase?
    Thanks

    Answer : [Re] Inquiry for the item from ash****

    Dear, we are sorry. But we don't have cloth refills for sale.

    Question : [Re] Inquiry for the item from ash****

    Thank you.
    I already place order for the mop.

    Answer : [Re] Inquiry for the item from ash****

    thanks a lot!

    Question : [Re] Inquiry for the item from ash****

    I received the glide mop today but I not sure how to slide the handle to the side. Seem like stuck there.
    Beside that the mop is good.

    Answer : [Re] Inquiry for the item from ash****

    Dear, use a little force. No worries, it won't be broken easily.

  • Question : Inquiry for the item from 237****Sep 16, 2019

  • Question : Store Details?Dec 19, 2017

    Hi i have opt for the store delivery option but no store details was displayed on the map. please provide me the address so that i may collect them item

    Answer : [Re] Store Details?

    Dear, thanks for pointing out the problem. There is a setting problem in the backend. We just corrected.

    Please check our address and working hours below.

    Address: 7 Gambas Crescent, #08-14 Ark@Gambas, Singapore 757087 Hours: 10 am to 6 pm, Monday to Friday. Closes on PH, Sat. Sun. Tel: +65 6352 2108 Fax: +65 6352 2092 Email: admin@denkihouse.com Website: http://www.denkihouse.com

  • Question : Availbility of Glide Mop and more mop clothsJun 25, 2017

    Hello, I am interested in the Glide Mop. Can I check that it comes with 2 mop cloths. How much would extra mop cloths cost pls?

    Answer : [Re] Availbility of Glide Mop and more mop cloths

    Dear, yes, it comes with 2 mop cloths for different purpose. At the moment, we don't have spare cloths for sale.

  • Question : Order no. 211887412Apr 05, 2017

    Dear Seller,

    Please arrange delivery to reach me on next Monday afternoon (10/04//17). Thank you

    Answer : [Re] Order no. 211887412

    Dear, possible to delay your shipment to Friday? Meaning, QXpress will only come to collect your order on Friday.

    But the delivery timing is a problem. Generally, it is the whole day, and we cannot specify the specific time slot. Anyway, we will ask QXpress to follow your timing. But we cannot guarantee you.

    Anyone at home on Saturday, April 8?

+View all Notice, FAQ, Q&A >>
[SONA] SDB1007/ Electric Stew Pot /double boiler/0.8 liter ceramic pot/digital control panel
[SONA] SDB1007/ Electric Stew Pot /double boiler/0.8 liter ceramic pot/digital control panel
Item Q&A
  • Question : Inquiry for the item from yew****Sep 22, 2019

    Is the original

    Answer : [Re] Inquiry for the item from yew****

    Is the original 3pin Singapore plug?
    How long is the cable?

    Question : [Re] Inquiry for the item from yew****

    Yes, 3-pin plug. We don't know how long is the cable. But since the set has safety mark, its cable length should be at least 70 - 80 cm long.

  • Question : Inquiry for the item from 242****Jul 25, 2019

    got singapore psb safety mark>?

    Answer : [Re] Inquiry for the item from 242****

    sure have. refer to the last image in the product description page.

  • Question : Inquiry for the item from 242****Jul 25, 2019

    Hi
    how long is the cable length

    Answer : [Re] Inquiry for the item from 242****

    SONA is a trusted local brand. sure have. refer to the last image in the product description page.

  • Question : Inquiry from Mar****Apr 14, 2019

    Hi seller i had broken the ceramic pot can ask if u selling inner ceramic pot and its price ?

    Answer : [Re] Inquiry from Mar****

    Dear, please kindly check with the vendor, SONA Singapore,directly.

    Sona service centre  

    Address: 5 Tai Seng Dr, Singapore 535217
    Phone: 6746 1132
    Hours: Mon-Fri, 9am to 5pm

  • Question : Inquiry for the item from rac****Feb 28, 2019

+View all Notice, FAQ, Q&A >>
[BoomJoy] P10 / 3-in-1 Spray mop/2018 latest model/ sweeper + broom + spray mop / innovative product
[BoomJoy] P10 / 3-in-1 Spray mop/2018 latest model/ sweeper + broom + spray mop / innovative product
Item Q&A
  • Question : Inquiry for the item from lin****Sep 17, 2019

  • Question : Inquiry for the item from aud****Jun 30, 2019

  • Question : Inquiry for the item from gla****Jun 25, 2019

    Hello Seller, can i check are u selling
    BOOMJOY EVA SQUEEGEE WIPER Essential Cleaning Tool and Long Handle Squeegee?
    Thank you!

    Answer : [Re] Inquiry for the item from gla****

    Dear, we have only the winder cleaner. Below is the link. Not sure whether it is the one you want.

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=537749838

    Question : [Re] Inquiry for the item from gla****

    Hi, thanks for your prompt reply! Sorry is not this 1. .
    But thank you very much for your time.

    Answer : [Re] Inquiry for the item from gla****

    No problem.

  • Question : Inquiry for the item from suh****Jan 08, 2019

    hi...can i add detergent to the water?

    Answer : [Re] Inquiry for the item from suh****

    Yes, you can. We use magicclean floor thing.

  • Question : Inquiry for the item from ber****Nov 19, 2018

    Hi,
    Does it come with warranty? For the mop function, it's using wipes? Any particular brand? How many ml for the water container for water spray?

    Answer : [Re] Inquiry for the item from ber****

    1. 1-month warranty.
    2. it uses microfiber cloth
    3. Boomjoy
    4. capacity: around 300 ml

    Please let us know if you have further enquiries.

+View all Notice, FAQ, Q&A >>
[Vidal Sasson]VS2010PIH/ I-PINK TOURMALINE CERAMIC STRAIGHTENER
[Vidal Sasson]VS2010PIH/ I-PINK TOURMALINE CERAMIC STRAIGHTENER
Item Q&A
  • Question : Inquiry from 237****Sep 16, 2019

    how about the warranty ?

    Answer : [Re] Inquiry from 237****

    1-year local warranty, but the brand agent.

[Honeywell] 18250/TRUE HEPA 18250 Air Purifier / real genuine HEAP purifier / CADR 135
[Honeywell] 18250/TRUE HEPA 18250 Air Purifier / real genuine HEAP purifier / CADR 135
Item Q&A
  • Question : Inquiry for the item from evo****Sep 15, 2019

    How long is the warranty?

    Answer : [Re] Inquiry for the item from evo****

    1-year only, limited in Singapore island.

  • Question : VoltageApr 18, 2016

    What is the voltage and do we need to use it with transformer if use in Singapore?

    Answer : [Re] Voltage

    Dear,it is suitable for singapore use.You do not need transformer.Thanks

  • Question : WarrantyFeb 29, 2016

    Is warranty with honey well?

    Answer : [Re] Warranty

    Dear,yes.It is under honeywell.Thanks

[PowerPac]PP2214/Mosquito lamp/Pest Repellent /2x6 watts / Mozzie Zapper / Mosquito power strke
[PowerPac]PP2214/Mosquito lamp/Pest Repellent /2x6 watts / Mozzie Zapper / Mosquito power strke
Item Q&A
  • Question : Inquiry related delivery from jcr****Jun 01, 2019

    3 questions:
    1. does it come with 3-pin plug
    2. Long long does delivery take? Can it be by Tuesday?
    3. I click the lamp and extra bulb, so total amassed to $57. How come I am still charged the shipping?

    Answer : [Re] Inquiry related delivery from jcr****

    1. it's 2-pin round plug.
    2. delivery takes about 1-3 working days after order date. In you case, you will receive it on Tuesday or Wednesday.
    3. We are not sure what's goging on here. Checked our settings are correct. We will ask Qoo10 for help.

    ps to Q.3: It could be that the delivery charge will be waived when actually make payment. We never tried, but some other customemrs did enjoy free delivery.

    Question : [Re] Inquiry related delivery from jcr****

    Are you able to refund me the shipping if charged?

    Answer : [Re] Inquiry related delivery from jcr****

    Dear, if your paid amount, after all discounts, exceeds $50, and Qoo10 still charge you delivery, show us the proof, and we can refound you. And the amount should NOT include the delivery charge. What we talk about is the nett amount you pay for the products.

    Question : [Re] Inquiry related delivery from jcr****

    As previously discussed, please refund me the shipping of $1.90 as my purchase is above $56 before shipping and I am still being charged the shipping. Please see attached as proof. Thanks.

    Answer : [Re] Inquiry related delivery from jcr****

    Dear, you purchased another item from another seller? Kindly note that the shipping charge is from another seller, which selles bags?

    Question : [Re] Inquiry related delivery from jcr****

    Please note the other items do NOT having shipping charge. The shipping charge is from yours. I have already checked and confirmed.

    Answer : [Re] Inquiry related delivery from jcr****

    See the top of the attached photo carefully. Shipping charge of $1.99 for Powerpac.

    Question : [Re] Inquiry related delivery from jcr****

    Okay, we choose to trust you. Please provide us with your bank details. Kindly email us admin@denkihouse.com.

    Answer : [Re] Inquiry related delivery from jcr****

    Hi. Are you able to send the refund back into my Qoo10 account instead?

    Question : [Re] Inquiry related delivery from jcr****

    Dear, that's impossible. Your, and another customer's account, is beyond our reach. For safety reasons, as you may understand.

    Answer : [Re] Inquiry related delivery from jcr****

    I don’t think it’s safe to send bank account number. Can you send me a cheque instead.

    Question : [Re] Inquiry related delivery from jcr****

    Okay. Prepared. 2 sets of xiaomi air purifier

  • Question : Inquiry for the item from dor****Jul 18, 2019

    Hi
    Inquiry for UV tube able to buy from you. After sales if uv tube damaged.

    Answer : [Re] Inquiry for the item from dor****

    Yes, we have. You may purchase from the link.

    https://www.qoo10.sg/item/POWERPAC-POWERPAC-PP4225-PP4226-MOSQUITO-LAMP-BULB-ULTRA-VIOLET-TUBE/479481077

  • Question : Inquiry for the item from max****May 11, 2019

    Hi, how long is the wire and how many pin.

    Answer : [Re] Inquiry for the item from max****

    Deaer, update you on Monday.

    Already answered inquiry. If you have another any question, please contact to us.
    (May 13, 2019 17:23)

    Question : [Re] Inquiry for the item from max****

    Let me know

    Answer : [Re] Inquiry for the item from max****

    Thanks for contacting us. It's 2-pin round plug. Please refer to the attached photo.

    And its wire length is about 80 cm.

    Don't know why. Qoo10 closed processing inquiries automatically. And we cannot send message to you, because you don't have order history in Qoo10.

    Question : [Re] Inquiry for the item from max****

    I have places order.

    Answer : [Re] Inquiry for the item from max****

    Placed

    Question : [Re] Inquiry for the item from max****

    On Qpost : No problem. We will ship out tomorrow. You should receive it either Wednesday or Thursday.

    Answer : [Re] Inquiry for the item from max****

    If possible on wed asap, with this kind of weather i just had 10 bites from mosquito. Need this asap. Sigh

    Question : [Re] Inquiry for the item from max****

    Yes, will let QXpress take note.

  • Question : RepairSep 26, 2017

  • Question : 關於商品lee****會員的咨詢。Apr 11, 2017

    Hi it be hung up?Thx

    Answer : [Re] 關於商品lee****會員的咨詢。

    yes, you can. Hammer 1 or 2 nails on the wall. And then use the metal chain to hang it up. The metal chain should be included in the box.

+View all Notice, FAQ, Q&A >>
[Cornell] CMCE120S / Multi-Functional Kettle 1.2L / 304 stainless steel / glass cover / safety mark
[Cornell] CMCE120S / Multi-Functional Kettle 1.2L / 304 stainless steel / glass cover / safety mark
Item Q&A
  • Question : Inquiry related delivery from alp****Sep 05, 2019

    Is this an in stock? How long does it take to be delivered?

    Answer : [Re] Inquiry related delivery from alp****

    Dear, we should have ready stock. And it takes about 2-3 working days to reach you.

  • Question : Inquiry for the item from ema****Dec 12, 2018

  • Question : Inquiry for the item from 236****Dec 12, 2018

    1) Please can you confirm if this kettle can indeed stir fry?
    2) What accessories are included besides the stainless steel steam rack?
    3) Is the cord retractable into the separate base?
    4) Is there an auto cut off safety feature?
    Thanks.

    Answer : [Re] Inquiry for the item from 236****

    Dear,

    1. it is not easy to stir fry. You cannot move the kettle, because it must be connected to the base to get power supply.

    2. There is a steam rack, a steam tray, and an egg steamer.

    3. yes, retractable.

    4. yes, that's for sure. That's why it is not easy to do stir fry, which also requires high temperature.

[Myriwell] [Refill for 3D pen or printer / filament / 1.75 mm diameter / PLA or ABS/ Coil or Stick
[Myriwell] [Refill for 3D pen or printer / filament / 1.75 mm diameter / PLA or ABS/ Coil or Stick
Item Q&A
  • Question : Inquiry for the item from 260****Sep 05, 2019

    Hi there, can I know how many meters is each coil set?

    I also do not have the option to pick which are the colours I would like how can I do that?

    Thanks!

    Answer : [Re] Inquiry for the item from 260****

    Dear, will measure and let you know tomorrow.

    .
    (Sep 12, 2019 14:05)

[BoomJoy] P8 (FP-12J)/Easy Magic spray mop bottle-less/Clean deeper underneath furniture/fiber cloth
[BoomJoy] P8 (FP-12J)/Easy Magic spray mop bottle-less/Clean deeper underneath furniture/fiber cloth
Item Q&A
  • Question : Inquiry related delivery from ang****Aug 27, 2019

    Where is the free pick up location at ?

    Answer : [Re] Inquiry related delivery from ang****

    Dear, Please check our address and working hours below.

    Address: 7 Gambas Crescent, #08-14 Ark@Gambas, Singapore 757087 Hours: 10 am to 6 pm, Monday to Friday. Closes on PH, Sat. Sun. Tel: +65 6352 2108 Fax: +65 6352 2092 Email: admin@denkihouse.com Website: http://www.denkihouse.com

    Question : [Re] Inquiry related delivery from ang****

    Thank you.

    Answer : [Re] Inquiry related delivery from ang****

    Hello, I decided for delivery instead of store pickup. However I forgot to change the selection to delivery. Can you help me to change my Order no. 302461155 to delivery instead?

    Question : [Re] Inquiry related delivery from ang****

    On Qpost : Dear, we cancelled your order successfully. Now, Qoo10 will start to refund you. And you may re-order with delivery option.

  • Question : Inquiry for the item from ves****Aug 08, 2018

  • Question : Is the cloth easily availableJun 22, 2018

    Hi! How long can the cloth lasts and where can I get the replacement cloth? Thanks!

    Answer : [Re] Is the cloth easily available

    Dear, we didn't do lifespan test. We tried in our office. Use only once every week. After 2 years, we are still using it.

    At the moment, we don't have a dedicated page to purchase the colth. Thanks for reminding us.

    And we suggest you purchase with one extra cloth when you place the order. Check back later if you need more cloth.

  • Question : Inquiry for the item from phy****May 25, 2018

    Hi, I saw the advertisement that you can scrape away the dirt with a scrapper tool. Does this come with the tool.?

    Answer : [Re] Inquiry for the item from phy****

    Dear, yes, a free scraper is included.

  • Question : measurement of the mopFeb 28, 2018

    can i know the measurement of the mop (( the length and breath of the fiber cloth). thank you.

    Answer : [Re] measurement of the mop

    Dear, the product size, after being installed, is 129x13x30 cm

+View all Notice, FAQ, Q&A >>
[Powerpac]PPBL100 / Personal Blender with 2 BPA free jugs / easy carry juice or protein supplements
[Powerpac]PPBL100 / Personal Blender with 2 BPA free jugs / easy carry juice or protein supplements
Item Q&A
  • Question : Inquiry for the item from toh****Aug 21, 2019

    Hi seller, may I ask if you sell just the bottle? Cos mine broke:(

    Answer : [Re] Inquiry for the item from toh****

    Dear, no worries. Please contact with the brand agent directly. Tel: 6214 9555. And below is their fulll contact.

    Everson Electrical (S) Pte Ltd
    5 Changi South Lane
    #03-01, Singapore 486045
    Tel: 6214 9555
    Fax: 6214 9559
    Email: sales@ powerpac.com.sg

    Service Centre operating hours:
    Monday-Friday: 8.30am-5.30pm
    Saturday: 8.30am-12noon

    Question : [Re] Inquiry for the item from toh****

    Thank you so much! :)

    Answer : [Re] Inquiry for the item from toh****

    you are welcome.

  • Question : Inquiry related delivery from JIN****Nov 23, 2018

  • Question : May i know where this is made from?Jun 20, 2017

    May i know where this is made from?

    Answer : [Re] May i know where this is made from?

    Dear, please call the brand agent at 6214 9555 to check. It's not stated in the box. So we are not free to guess.

    However, made by who is much more important than made in where. Btw, PowerPac is a trustable Singapore brand.

  • Question : [About Item] Related InquiriesFeb 24, 2017

    Will this personal blender be restock for purchase?

    Answer : [Re] [About Item] Related Inquiries

    Yes, it may take one month. Mid- to late-April new stock should come.

    Question : [Re] [About Item] Related Inquiries

    Thanks alots. Not possible to prerder beforehand?

    Answer : [Re] [About Item] Related Inquiries

    Dear, we don't provide pre-order function. IMHO, it is not good for the buyers. There are a lot of uncertainties in mass production, shipping, etc. There are high chances of delay.

    Instead, we prefer to sell only we have ready stock. It's good for both of us.