Q&A board

Q & A Lists
Item Question & Answer
★NEW★ Mitsubishi Rayon Cleansui MD301-WT faucet type water purifier!!  Directly Shipped from Japan!
★NEW★ Mitsubishi Rayon Cleansui MD301-WT faucet type water purifier!! Directly Shipped from Japan!
Item Q&A
★JAPAN POPULAR★Yuzu mitsu honey 300g/500g/1000g!!
★JAPAN POPULAR★Yuzu mitsu honey 300g/500g/1000g!!
Item Q&A
  • Question : Inquiry related delivery from Nao****Dec 07, 2019

  • Question : Inquiry for the item from cin****Nov 02, 2019

    Hi, what is the expiry date for 500g yuzu honey?

    Answer : [Re] Inquiry for the item from cin****


    Good day. May 2020 or more. Many Thanks,

  • Question : Inquiry for the item from chr****May 06, 2019

    hi may i know yuzu honey (500g) and 1000g shelf life ?
    thanks you

    Answer : [Re] Inquiry for the item from chr****

    Thank you for inquiry. It is November 2019. If you have any questions, please fee free to contact. Many Thanks,

  • Question : Inquiry for the item from max****Mar 31, 2019

    Hi I cant apply my voucher 50%

    Answer : [Re] Inquiry for the item from max****

    Thank you for inquiry. It is for only FINE JAPAN products. If you have any questions, please feel free to contact. Many Thanks,

  • Question : Inquiry for the item from rai****Jul 02, 2018

    Hi, how to store the item? Put in fridge or I can leave it outside in my office?

    Answer : [Re] Inquiry for the item from rai****

    Thank you for inquiry. It is recommended to store in a refrigerator. If you have any questions, please feel free to contact. Many Thanks,

+View all Notice, FAQ, Q&A >>
★Queen Taiwan★Award Winner!★ maNara hot cleansing gel 200g
★Queen Taiwan★Award Winner!★ maNara hot cleansing gel 200g
Item Q&A
  • Question : Inquiry related delivery from Chu****Dec 07, 2019

  • Question : Inquiry related delivery from kid****Nov 15, 2019

    Hi Seller,
    My cart no: 130762504 placed on 13 Nov '19.
    I cannot see the tracking no for the parcel. Kindly help to expedite the delivery of items as i am traveling at month end soon.

    Answer : [Re] Inquiry related delivery from kid****


    Good day. Could you check? Many Thanks

    https://www.qoo10.sg/gmkt.inc/CS/ShippingTrackingAPI.aspx?tno=SGP151912309&transcd=100000020&svc_nation_cd=SG&contr_no=309867131&req_type=dLBuCDiFnU/73i9fUsqfBQ==&trans_direction=D&oversea_type=B&giosis_no=JPSG383568&start_nation_cd=JP&delivery_nation_cd=SG

  • Question : Inquiry for the item from shi****Oct 23, 2019

  • Question : Inquiry for the item from 250****Oct 01, 2019

    Is the product also a make up remover ? or do i have to use my makeup remover first then this manara cleanser?

    Answer : [Re] Inquiry for the item from 250****

    Thank you for inquiry. Yes, this product can be used as a makeup remover. If you have any questions, please feel free to contact. Many Thanks,

  • Question : Inquiry for the item from che****Sep 08, 2019

+View all Notice, FAQ, Q&A >>
Lowest Price★Adllura Aire MUCOTA  Homecare Shampoo Conditioner!! Home care/ treatment
Lowest Price★Adllura Aire MUCOTA Homecare Shampoo Conditioner!! Home care/ treatment
Item Q&A
  • Question : Inquiry for the item from ecw****Dec 05, 2019

  • Question : Inquiry related delivery from Gwe****Dec 04, 2019

    Cart no. 131024615

    Dear Seller, there's no shipping information available for the item. May I know if the item has been shipped?


    Gwen Lau (Ms)

    Answer : [Re] Inquiry related delivery from Gwe****


    Thank you for inquiry. We are sorry for the inconvenience. We will check your order status. Please wait a while. We are grateful for your understanding. If you have any questions, please feel free to contact. Many Thanks,

    Question : [Re] Inquiry related delivery from Gwe****

    Dear Seller, any update on the shipping status of my order? has it been shipped?

    Answer : [Re] Inquiry related delivery from Gwe****


    Good day. Could you check following site? Many Thanks,

    https://www.qoo10.sg/gmkt.inc/CS/ShippingTrackingAPI.aspx?tno=SGP152316721&transcd=100000020&svc_nation_cd=SG&contr_no=310452064&req_type=dLBuCDiFnU/73i9fUsqfBQ==&trans_direction=D&oversea_type=B&giosis_no=JPSG390399&start_nation_cd=JP&delivery_nation_cd=SG

  • Question : Inquiry related delivery from mic****Nov 11, 2019

    Hi, how to get free shipping if buy $40 and above?

    Answer : [Re] Inquiry related delivery from mic****


    Thank you for inquiry. This item is QPrime item, will charge Qprime shipping cost, this cost is not shipping rate for us, but handling fee for Q10, charge once per order, we did not charge shipping rate. If you have any questions, please feel free to contact. Many Thanks,

  • Question : Inquiry for the item from war****Nov 10, 2019

    May i know how to use the treatment series?
    Can use as conditioner?
    Thanks

    Answer : [Re] Inquiry for the item from war****


    Thank you for inquiry. After shampoo, apply treatment on hair ends, wait a while then wash. If you have any questions, please feel free to contact. Many Thanks,

  • Question : Inquiry for the item from 240****Nov 02, 2019

    Hi, please provide ingredient lists for shampoo 02 and treatment 06. Thanks

    Answer : [Re] Inquiry for the item from 240****


    Good day. Could you check?

    Ingredients in MUCOTA Aire 02
    Water, disodium (C12-14) pareth-2 sulfosuccinate, sodium cocoyl alanine, glycerin, cocamide DEA, cocamidopropyl betaine cetrimonium chloride, sodium PCA, sodium lactate, polyquaternium-10, phenoxyethanol, arginine, aspartic acid, PCA, stearyl trimonium chloride, glycine, alanine, ceteth-20, serine, valine, citric acid, butylene glycol, isoleucine, etc.

    Ingredients in MUCOTA Aire 06
    Water, honey, dimethicone, ethylhexyl palmitate, cetanol, stearyl alcohol, betaine, behentrimonium chloride, phenoxyethanol, (phytosteryl/decyl tetradecyl) myristoyl methylalanine, cocamide MEA, behentrimonium methosulfate, isopropanol, etc.

    Question : [Re] Inquiry for the item from 240****

    Thank you for the list, but not full list.... Do the 2 items has the following ingredients: methylchloroisothiazolinone, methylisothiazolinone ?

    Answer : [Re] Inquiry for the item from 240****


    Thank you for inquiry. No cotains, If you have any questions, please feel free to contact. Many Thanks,

    Question : [Re] Inquiry for the item from 240****

    Sorry one last check: what is the expiry year of the bottles? Thank you

    Answer : [Re] Inquiry for the item from 240****


    Thank you for inquiry. According to Japanese Pharmaceutical Affairs Law no.61, Japanese cosmetic products must have a shelf life more than 3 years. 
    Therefore, if the product can be used for more than 3 years, it is not necessary to show the expiry date on the package.
    If you have any questions, please feel free to contact. Many Thanks,

    Question : [Re] Inquiry for the item from 240****

    Thank you for your reply.

    Answer : [Re] Inquiry for the item from 240****


    Glad that helped. 😊

+View all Notice, FAQ, Q&A >>
Burn Fat While You Sleep ★3 Value Packs★ORIHIRO Night Diet Tea Sleep Magic Weight Loss!!
Burn Fat While You Sleep ★3 Value Packs★ORIHIRO Night Diet Tea Sleep Magic Weight Loss!!
Item Q&A
  • Question : Inquiry for the item from gro****Dec 06, 2019

  • Question : Inquiry for the item from val****May 02, 2019

  • Question : Inquiry for the item from sim****Apr 14, 2019

    May i know tis batch whens the expiry date

    Answer : [Re] Inquiry for the item from sim****

    Thank you for inquiry. We are sorry, we can't check it now. We will check tomorrow. If you have any questions, please feel free to contact. Many Thanks,

  • Question : Inquiry for the item from pau****Feb 14, 2019

    Hi,what is the expiry date for your night diet tea? How long to reach me ?

    Answer : [Re] Inquiry for the item from pau****

    Thank you for inquiry. It is 2020.10. And it takes about 3-6 days from shipping. If you have any questions, please feel free to contact. Many Thanks,

  • Question : Inquiry for the item from lin****Jun 22, 2018

+View all Notice, FAQ, Q&A >>
⭐︎BUY90 free shipping⭐︎ MUCOTA A31 A32 A33 K51 K 52 K53 shampoo conditioner 1000ml refill pack
⭐︎BUY90 free shipping⭐︎ MUCOTA A31 A32 A33 K51 K 52 K53 shampoo conditioner 1000ml refill pack
Item Q&A
  • Question : Inquiry for the item from con****Dec 06, 2019

  • Question : Inquiry related delivery from wen****Nov 11, 2019

    How Long does shopping takes?

    Answer : [Re] Inquiry related delivery from wen****


    Thank you for inquiry. The items will deliver in about 4 to 8 days from shipment. It is shipping from Japan.
    If you have a question, please let me know. Many Thanks,

  • Question : Inquiry for the item from lia****Nov 15, 2018

  • Question : Inquiry related delivery from 245****Nov 13, 2018

  • Question : Inquiry for the item from yel****May 22, 2018

    May i know which conditioner (K51/52/53) is best for very dry hair?

    Answer : [Re] Inquiry for the item from yel****

    Hello,
    Thank you for your inquiry.
    If you have dried frizzy hair, K51 is the best choice. If your hair is soft or tin but damaged, K52 is the better.
    K53 is for colored damaged hair.
    Thank you and the best,

    Question : [Re] Inquiry for the item from yel****

    Thanks for the response. Other than size, what is the difference of this K series from adllura aire in your other listing?

    Answer : [Re] Inquiry for the item from yel****

    Hello,
    Aire is more intended to be as salon-grade hair care items.
    Thank you very much.

+View all Notice, FAQ, Q&A >>
★FREE SHIPPING★Japan hokkaido furano lavender  pillow from Hokkaido 3size!!
★FREE SHIPPING★Japan hokkaido furano lavender pillow from Hokkaido 3size!!
Item Q&A
  • Question : Inquiry for the item from Cho****Dec 06, 2019

  • Question : Inquiry for the item from lil****Jun 12, 2019

    Hi

    Do i need to add lavender essential oil to the pillow when the fragrance fade away?
    Can the pillow wash?
    How long does the effect or the fragrance last? Thanks

    Answer : [Re] Inquiry for the item from lil****

    Thank you for inquiry.
    After check, it still be valid even the fragrance fade away, so you don’t need to add essential oil, cover can wash but the pillow can not, dry the pillow in the air will be better, this pillow should be replaced when the buckwheat shell is crushed and powder came out. If you have an allergy to buckwheat, can nat use this item. please note.

    If you have any questions, please feel free to contact. Many Thanks,

  • Question : Inquiry for the item from par****Nov 23, 2018

  • Question : Inquiry from shi****Jun 21, 2018

    Hi can i know.you have Herb Hill Furano Lavender Q10 cream + horse oil, Lavender Fragrance Peeling Gel, and the attach pic items. Kindly please advise thank u

    Answer : [Re] Inquiry from shi****

    Hello, thank you for your inquiry.
    We can carry the items at the prices below-
    Lavender Q10 cream + horse oil : SGD 73.9
    Lavender Fragrance Peeling Gel : SGD 73.9
    Madama-hada serum 50ml : SGD 153.9

    If you're willing to purchase, please reply us.
    Thank you very much,

Perfect One ★QUEEN TAIWAN★Raffine Perfect One Moisture Gel/ Super Moisture Gel
Perfect One ★QUEEN TAIWAN★Raffine Perfect One Moisture Gel/ Super Moisture Gel
Item Q&A
  • Question : Inquiry for the item from jas****Dec 06, 2019

  • Question : Inquiry for the item from tsf****Dec 02, 2019

  • Question : Inquiry for the item from ang****Dec 02, 2019

    Hi, what is the full ingredient list for the Whitening Gel?

    Answer : [Re] Inquiry for the item from ang****


    Sorry, we don't have more info.

    • A medicated skin whitening moisturizer
    • Prevents and fades existing dark spots
    • Hydrates the skin


    Perfect One Whitening Gel works from every angle to target dark spots and sun damage at its root cause. Arbutin and transexamic acid work together to suppres the formation of melanin and whiten the skin.


    Plus, Perfect One Whitening Gel is a truly all in one product. This one gel can replace your toner, lotion, cream moisturizer, serum, face mask and makeup primer. That's six uses in one!

    This all in one moisturizer contains 55 different moisturizing ingredients, including Collagen Complex EX. Its highly efficient formulation of 7 differently-sized collagen molecules means that the collagen will travel to stay working in different layers of the skin, locking in moisture. A range of botanical extracts such as double-licorice extract, and purple root extract hydrate and tone the skin.

    Perfect One Whitening Gel is a creamy gel with a smooth finish

  • Question : Inquiry for the item from tan****Dec 01, 2019

    hi, i am 40 and have oily acne skin. pls advise Moisture gel or Whitening cream is more suitable for my skin pls.
    i want one that is good under makeup base pls. thanks

    Answer : [Re] Inquiry for the item from tan****

    pls dont suggest the lifting gel. just asking Moisture and whitening pls.

    Question : [Re] Inquiry for the item from tan****


    Thank you for inquiry. Moisture gel is better than whitening gel. If you have any questions, please feel free to contact. Many Thanks,

  • Question : Inquiry for the item from chu****Nov 28, 2019

    Hi may I know if the whitening gel also have the same following ingredients as moisture gel:
    purple root extract, pearl wheat seed extract, peony root extract, squalane, Otaninindine root extract, Saccharomyces solubilized extract, royal jelly extract.

    Answer : [Re] Inquiry for the item from chu****

    I can only see ingredients for moisture gel but not for whitening gel. Can't be using same ingredients right? It is a medicated whitening gel?

    Question : [Re] Inquiry for the item from chu****


    Good day. We are sorry, we can't say for sure.

    Perfect One Whitening Gel works from every angle to target dark spots and sun damage at its root cause. Arbutin and transexamic acid work together to suppres the formation of melanin and whiten the skin.


    Plus, Perfect One Whitening Gel is a truly all in one product. This one gel can replace your toner, lotion, cream moisturizer, serum, face mask and makeup primer. That's six uses in one!

    This all in one moisturizer contains 55 different moisturizing ingredients, including Collagen Complex EX. Its highly efficient formulation of 7 differently-sized collagen molecules means that the collagen will travel to stay working in different layers of the skin, locking in moisture. A range of botanical extracts such as double-licorice extract, and purple root extract hydrate and tone the skin.

    Perfect One Whitening Gel is a creamy gel with a smooth finish. It is free of artificial colorants and fragrances and is paraben free.

    Answer : [Re] Inquiry for the item from chu****

    Ok thanks for prompt response. Do I use whitening gel for day and night?

    Question : [Re] Inquiry for the item from chu****

    So for the moisture gel would not have whitening effect right? Whitening gel will be more suitable for me as it can lighten spots and moisturise as well, am I correct?

    Answer : [Re] Inquiry for the item from chu****


    Thank you for inquiry. Moisture gel have no whitening effect, if you want to to lighten spots, whitening gel is recommend. If you have any questions, please feel free to contact. Many Thanks,

    Question : [Re] Inquiry for the item from chu****

    So I can use whitening gel for day and night right?

    Answer : [Re] Inquiry for the item from chu****


    Thank you for inquiry. Yes, it can be used for day and night. If you have any questions, please feel free to contact. Many Thanks,

+View all Notice, FAQ, Q&A >>
Paimore Colour Toning shampoo♥Blue shampoo♥silver shampoo♥Tone bleach hair♥kill yellow pigment プレモア
Paimore Colour Toning shampoo♥Blue shampoo♥silver shampoo♥Tone bleach hair♥kill yellow pigment プレモア
Item Q&A
  • Question : Inquiry for the item from chr****Dec 05, 2019

    Hi, good day to you. Will this color shampoo be to cover grey hair? If can,
    1) how frequent shall I use this shampoo?
    2) how to use?
    3) how long does the Color last?
    4) will Color fade off easily?
    Appreciate your advise ASAP before I place order. Thank you.

    Answer : [Re] Inquiry for the item from chr****


    Thank you for inquiry.
    1) Can use it every day.
    2) As normal shampoo.
    3&4) This item is NOT a hair color, but suitable to keep the color of color treatment and hair color, if you use it every day, will add color gradually, and also effective to keep the color after hair dye.
    If you have any questions, please feel free to contact. Many Thanks,

    Question : [Re] Inquiry for the item from chr****

    Thank you for your quick reply.
    Does this mean that if I use it frequently, it will slowly cover white hair to say Brown Color (if I choose the Brown Color)?
    Thanks again.

    Answer : [Re] Inquiry for the item from chr****


    Good day. That's right

  • Question : Inquiry for the item from mar****Nov 29, 2019

    Hello, will this stain the hands? Need to use glove while using?

    Answer : [Re] Inquiry for the item from mar****


    Good day. You don't need to use glove. And leave it a little after shampooing. Many Thanks,

No.1 Diet Item SVELTY Pakkun Yeast 120 Tablets/ Premium 56 Tablets
No.1 Diet Item SVELTY Pakkun Yeast 120 Tablets/ Premium 56 Tablets
Item Q&A
  • Question : Inquiry for the item from ads****Dec 05, 2019

    Hi

    I would like to enquiry can the premium 56 tablet and black ginger consume together or separately.

    Please kindly advise and thank you very much!

    Answer : [Re] Inquiry for the item from ads****


    Thank you for inquiry. Since both them are healthy food, we think it is ok to take together, but if you feel unwell, please stop taking it immediately. If you have a question, please feel free to contact. Many Thanks,

    Question : [Re] Inquiry for the item from ads****

    Hi sure thank so much and have a great weekend :)

    Answer : [Re] Inquiry for the item from ads****


    Thank you, have nice weekend😊

  • Question : Inquiry for the item from fad****Dec 03, 2019

    Hi. Is it vegan friendly?

    Answer : [Re] Inquiry for the item from fad****


    Good day. We are sorry, we can't say for sure. Because the manufacturer does not provide information about it.

  • Question : Inquiry for the item from mum****Nov 21, 2019

    Hi may I understand what is the difference between Svelty Pakkun Yeast and Pakkun Yeast premium? And if I want to buy is orange color box one, which option do I select as I am a little lost.

    Sorry and thank you for your help. :)

    Answer : [Re] Inquiry for the item from mum****


    Thank you for inquiry. the yeast content of Premium is three times of Pakkun Yeast, If you have any questions, please feel free to contact. Many Thanks,

  • Question : Inquiry for the item from ngo****Nov 20, 2019

    If I check if I have high blood pressure, can I take this? which one is better?

    Answer : [Re] Inquiry for the item from ngo****


    Thank you for inquiry. If you are taking medication to treat high blood pressure, please do not take this item, if not, we think is ok but it is better to ask doctor before start taking this item, and if you feel unwell, please stop taking it immediately. If you have a question, please feel free to contact. Many Thanks,

  • Question : Inquiry for the item from Sky****Nov 20, 2019

    Hi is this suitable to take while breastfeeding?

    Answer : [Re] Inquiry for the item from Sky****


    Thank you for inquiry. No, it is not suitable for breastfeeding mother. If you have any questions, please feel free to contact. Many Thanks,

+View all Notice, FAQ, Q&A >>
SHISEIDO Shampoo/ Treatment Adenovital/ Aqua Intensive/ Sleekliner/ Luminogenic/ Luminoforce/ Fuente
SHISEIDO Shampoo/ Treatment Adenovital/ Aqua Intensive/ Sleekliner/ Luminogenic/ Luminoforce/ Fuente
Item Q&A
  • Question : Inquiry for the item from Mis****Dec 05, 2019

  • Question : Inquiry for the item from yj_****Oct 10, 2019

  • Question : Inquiry related delivery from yin****Sep 30, 2019

  • Question : Inquiry for the item from war****Jul 25, 2019

    Hi Seller,

    May I know Adenovital Treatment 130g is x 1 or x 2?
    I saw others Adenovital Treatment is 130g X 2. Thanks !

    Answer : [Re] Inquiry for the item from war****

    Thank you for inquiry. It is x1, If you have any questions, please feel free to contact. Many Thanks,

  • Question : Inquiry related delivery from llu****Jun 07, 2019

    Hi, I have ordered 1 shampoo and 2 treatment. However, I have only received 1 shampoo. Please see attached photo and send me the 2 treatment as soon as possible. Thank you.

    Answer : [Re] Inquiry related delivery from llu****

    Thank you for inquiry. We are sorry for the inconvenience. We will check your order. Please wait a while. If you have any questions, please feel free to contact. Many Thanks,

    Question : [Re] Inquiry related delivery from llu****

    Hi Seller, please update and send me the product soon.

    Answer : [Re] Inquiry related delivery from llu****

    Hi Seller, please update. Otherwise, pls do refund back to me. Thank you.

    Question : [Re] Inquiry related delivery from llu****

    Thank you for inquiry. We are sorry to keep you waiting. We might not ship ADENOVITAL Scalp Treatment 130g. Do you want to resend or refund the difference? We will follow your instructions. We are grateful for your understanding. If you have any questions, please feel free to contact. Many Thanks,

    Answer : [Re] Inquiry related delivery from llu****

    Hi Seller, may I check how long it will take to ship the two scalp treatment? Thank you.

    Question : [Re] Inquiry related delivery from llu****

    Thank you for inquiry. The items will deliver in about 3 to 7 days from shipment. It is shipping from Japan. Please wait a while. If you have a question, please feel free to contact. Many Thanks,

    Answer : [Re] Inquiry related delivery from llu****

    Hi Seller, please resend the two scalp treatment to me. Thank you.

    Question : [Re] Inquiry related delivery from llu****

    Thank you for inquiry. Ok, is your address the same? If you have any questions, please feel free to contact. Many Thanks,

    Answer : [Re] Inquiry related delivery from llu****

    Yes, same address. Please let me know once you have shipped the items. Thank you.

    Question : [Re] Inquiry related delivery from llu****

    Thank you for inquiry. Ok, please wait until shipping. We are grateful for your understanding.

    If you have any questions, please feel free to contact. Many Thanks,

    Answer : [Re] Inquiry related delivery from llu****

    Hi, a week has passed, and i have not received the 2 tubes of treatment. Please advise.

    Question : [Re] Inquiry related delivery from llu****

    Thank you for inquiry. We are sorry to keep you waiting. Your order is stopped. We will resend your order soon. We are grateful for your understanding. If you have any questions,, please feel free to contact. Many Thanks,

    Answer : [Re] Inquiry related delivery from llu****

    Hi, this is taking too long. Please refund the money to me instead.

    Question : [Re] Inquiry related delivery from llu****

    Thank you for inquiry. We are sorry for the inconvenience. Do we refund all of orders? If you have any questions, please feel free to contact. Many Thanks,

    Answer : [Re] Inquiry related delivery from llu****

    Please refund me the total amount for the 2 tube of treatment that I have paid.

    Question : [Re] Inquiry related delivery from llu****

    Thank you for inquiry. Ok, we will refund all of your order. It takes some time to reflect. Please wait until then. We are grateful for your understanding. If you have any questions, please feel free to contact. Many Thanks,

+View all Notice, FAQ, Q&A >>
NEW 2019 Limited ★QUEEN TAIWAN★SHISEIDO Snow Beauty Whitening Face Powder 2019/ Tone Up Essence 40ml
NEW 2019 Limited ★QUEEN TAIWAN★SHISEIDO Snow Beauty Whitening Face Powder 2019/ Tone Up Essence 40ml
Item Q&A
  • Question : Inquiry for the item from row****Dec 05, 2019

  • Question : Inquiry for the item from win****Nov 16, 2019

    What is the expiry date of the product?
    Especially 2017 version?

    Thanks

    Answer : [Re] Inquiry for the item from win****


    Thank you for inquiry. According to Japanese Pharmaceutical Affairs Law no.61, "Only retention period is less than 3 years need to show expiry date on package", Since this item can be kept for 3 years or more in sealed condition, it is not necessary to show the expiry date and manufacture date on the package, If you have any questions, please feel free to contact. Many Thanks,

  • Question : Inquiry for the item from pin****Nov 04, 2019

  • Question : Inquiry for the item from che****Oct 07, 2019

    Hi seller,
    The group buy show $65.90 but payment cart reflected a higher price. Please advise. Thanks.

    Answer : [Re] Inquiry for the item from che****

    Thank you for inquiry. This item is QPrime item, will charge Qprime shipping cost, this cost is not shipping rate for us, but handling fee for Q10, charge once per order, we did not charge shipping rate. If you have any questions, please feel free to contact. Many Thanks,

  • Question : Inquiry for the item from bab****Sep 29, 2019

+View all Notice, FAQ, Q&A >>
★LOWEST PRICE★ [1+1] Hair Tonic Alomail Cooling Citrus Scalp /No Hair Loss Dandruff / Hair Growth
★LOWEST PRICE★ [1+1] Hair Tonic Alomail Cooling Citrus Scalp /No Hair Loss Dandruff / Hair Growth
Item Q&A
  • Question : Inquiry for the item from Sar****Dec 03, 2019

    Hi,

    When is the expiry date for your products so that I know how many to buy

    Answer : [Re] Inquiry for the item from Sar****


    Good day. 2022.07. Many Thanks,

    Question : [Re] Inquiry for the item from Sar****

    Hi,

    So all expire in July 2022
    I want to buy 2 sets. Now I'm using the cooling type
    My hair is thinning and dropping - what should I change to?

    Answer : [Re] Inquiry for the item from Sar****


    Thank you for inquiry. How about Citrus type? The review is good. If you have any questions, please feel free to contact. Many Thanks,

    Question : [Re] Inquiry for the item from Sar****

    Hi,

    Beside Citrus, what about Alomail - which is better for thinning and hair loss

    Answer : [Re] Inquiry for the item from Sar****

    Hi,

    Ordered 310788851 to 310788853
    Any free gift for Christmas - free sample for,face?

    Question : [Re] Inquiry for the item from Sar****


    Good day. Sorry we don't have free gift... Many Thanks,

  • Question : Inquiry for the item from lov****Nov 20, 2019

    Hi. Can I check if alomail hair grower is suitable for men or women or both?

    Answer : [Re] Inquiry for the item from lov****


    Thank you for inquiry. It is for men, If you have any questions, please feel free to contact. Many Thanks,

  • Question : Inquiry for the item from 233****Nov 16, 2019

    HI, I NOTICED THAT ALL OF THE TONIC ARE FOR GREASY SCALP, AS MY SCALP IS DRIED AND DANDRUFF FREE.. SO PLS ADVICE AS TO WHICH TYPE TONIC I SHOULD ORDER. TKS ASAP

    Answer : [Re] Inquiry for the item from 233****


    Thank you for inquiry. Yanagiya is for oil scalp, we recommend you Maro (for men) or scalp d, If you have any questions, please feel free to contact. Many Thanks,

    Scalp d for men
    https://www.qoo10.sg/item/ANGFA-APPLY-Q10-CART-COUPON-TO-50-ANGFA-SCALP-D-MEDICAL-HAIR-GROWTH/415273809

    Scalp d for women
    https://www.qoo10.sg/item/ANGFA-2019-NEW-ANGFA-SCALP-D-BEAUTE-SHAMPOO-TREATMENT-VOLUME-MOIST/600942992

    Question : [Re] Inquiry for the item from 233****

    TKS

    Answer : [Re] Inquiry for the item from 233****


    :)

  • Question : Inquiry for the item from sno****Nov 09, 2019

  • Question : Inquiry for the item from lif****Oct 02, 2019

+View all Notice, FAQ, Q&A >>
★BUY $90 FREE SHIPPING★MILBON Discesses Linkage Mu series 1/2/3 600g!!
★BUY $90 FREE SHIPPING★MILBON Discesses Linkage Mu series 1/2/3 600g!!
Item Q&A
  • Question : Inquiry for the item from jia****Dec 04, 2019

    Hi Seller, How soon can item be despatched?

    Answer : [Re] Inquiry for the item from jia****


    Thank you for inquiry. The items will deliver in about 4 to 8 days from shipment. It is shipping from Japan. If you have a question, please let me know. Many Thanks,

  • Question : Inquiry for the item from yuc****Oct 08, 2019

    Hi, for step 1x, 2 and 3x, what is the manufacturing date? Thanks

    Answer : [Re] Inquiry for the item from yuc****

    Thank you for inquiry. According to Japanese Pharmaceutical Affairs Law no.61, "Only retention period is less than 3 years need to show expiry date on package", Since this item can be kept for 3 years or more in sealed condition, it is not necessary to show the expiry date and manufacture date on the package, If you have any questions, please feel free to contact. Many Thanks,

  • Question : Inquiry for the item from xue****Sep 09, 2019

    Hi, this item is a 4 step treatment?

    Answer : [Re] Inquiry for the item from xue****

    Thank you for inquiry. Yes, that's right. If you have any questions, please feel free to contact. Many Thanks,

  • Question : Inquiry for the item from sor****Sep 04, 2019

  • Question : Inquiry for the item from bry****Jul 07, 2019

    Hello seller
    Do you have jemile(pink) and lifa( scalpe) ?
    Pleassse bring these line. Looking forward

    Answer : [Re] Inquiry for the item from bry****

    Thank you for inquiry. We have jemile(pink). Could you check the following site? but we don't have lifa( scalpe). Could you send some pictures? If you have any questions, please feel free to contact. Many Thanks,

    https://www.qoo10.sg/g/650358462

+View all Notice, FAQ, Q&A >>
FINE JAPAN Hyaluron and Collagen coenzyme Q10!!
FINE JAPAN Hyaluron and Collagen coenzyme Q10!!
Item Q&A
  • Question : 来自qiq****会员的商品咨询。Dec 03, 2019

    got this?

    Answer : [Re] 来自qiq****会员的商品咨询。


    Good day. The package seems to be different in Japan.

  • Question : Inquiry for the item from shn****Dec 02, 2019

    Where can I get the 50% off voucher ?

    Answer : [Re] Inquiry for the item from shn****


    Good day. There is no plan.... Many Thanks,

  • Question : Inquiry for the item from and****Nov 29, 2019

  • Question : Inquiry for the item from czn****Nov 24, 2019

  • Question : 关于商品262****会员的咨询Nov 14, 2019

    请问你们是去日本代购这个商品还是代理权卖的?

    Answer : [Re] 关于商品262****会员的咨询


    您好,我们是代理权卖的喔

    Question : [Re] 关于商品262****会员的咨询

    有什么certificate证明?

    Answer : [Re] 关于商品262****会员的咨询


    您好 我们没有您说的证明

+View all Notice, FAQ, Q&A >>
LEBEL IAU Cleansing Relaxment Shampoo 600ml/Hair Treatment 600m / Essence / Hair Mask
LEBEL IAU Cleansing Relaxment Shampoo 600ml/Hair Treatment 600m / Essence / Hair Mask
Item Q&A
  • Question : Inquiry for the item from con****Nov 30, 2019

  • Question : Inquiry for the item from con****Nov 30, 2019

  • Question : Inquiry for the item from con****Nov 30, 2019

  • Question : Inquiry related delivery from fan****Aug 02, 2019

    How long more will it takes to arrival?

    Answer : [Re] Inquiry related delivery from fan****

    Thank you for inquiry. The items will deliver in about 3 to 7 days from shipment. It is shipping from Japan.
    If you have a question, please let me know. Many Thanks,

    Question : [Re] Inquiry related delivery from fan****

    Order since 27 july, when is my item arriving???

    Answer : [Re] Inquiry related delivery from fan****

    Thank you for inquiry. We are sorry to keep you waiting. We will check your order status. Please wait a while. We are grateful for your understanding. If you have any questions, please feel free to contact. Many Thanks,

    Question : [Re] Inquiry related delivery from fan****

    Any update yet?

    Answer : [Re] Inquiry related delivery from fan****

    Thank you for inquiry. Could you check following site? It will be delivered soon. We are sorry to keep you waiting. If you have any questions, please feel free to contact. Many Thanks

    https://www.qoo10.sg/gmkt.inc/CS/ShippingTrackingAPI.aspx?tno=SGP148445962&transcd=100000020&svc_nation_cd=SG&contr_no=300550584&req_type=dLBuCDiFnU/73i9fUsqfBQ==&trans_direction=D&oversea_type=B&giosis_no=JPSG352567&start_nation_cd=JP&delivery_nation_cd=SG

  • Question : Inquiry for the item from Pua****Jul 17, 2019

    Hi for the shampoo which one will leave a mint cooling feeling on scalp? The red or yellow one?

    Answer : [Re] Inquiry for the item from Pua****

    Thank you for inquiry. The yellow one, it containing menthol, If you have any questions, please feel free to contact. Many Thanks,

    Question : [Re] Inquiry for the item from Pua****

    Its the freshment one?

    Answer : [Re] Inquiry for the item from Pua****

    Thank you for inquiry. We will send you the lated item if you ordered, If you have any questions, please feel free to contact. Many Thanks,

    Question : [Re] Inquiry for the item from Pua****

    Yup. Just wanna know if the mint one is it “freshment” because the smell seems sweet

    Answer : [Re] Inquiry for the item from Pua****

    Thank you for inquiry. Sorry for misinterpreted. Yes, Cleansing Freshment Shampoo is the one which containing menthol, If you have any questions, please feel free to contact. Many Thanks,

+View all Notice, FAQ, Q&A >>
1+1 Collar Stain Remover [100% Authentic Sanada Japan Imported]_ Japanese Collar Soap/  スーパーク
1+1 Collar Stain Remover [100% Authentic Sanada Japan Imported]_ Japanese Collar Soap/ スーパーク
Item Q&A
  • Question : Inquiry for the item from yan****Dec 02, 2019

    Can remove food stains on shirt? Thanks

    Answer : [Re] Inquiry for the item from yan****


    Thank you for inquiry. We think it can, If you have any questions, please feel free to contact. Many Thanks,

HOYU PROMASTER COLOR CARE out Bath Treatment soft 100ml x 5PCS
HOYU PROMASTER COLOR CARE out Bath Treatment soft 100ml x 5PCS
Item Q&A
  • Question : Inquiry related delivery from Sze****Dec 02, 2019

  • Question : Inquiry for the item from smm****Sep 01, 2019

  • Question : Inquiry related delivery from gal****Jun 18, 2019

  • Question : Inquiry for the item from mic****Dec 30, 2018

    Do u sales single bot for this product ? Thanks.

    Answer : [Re] Inquiry for the item from mic****

    Thank you for inquiry. We are sorry to keep you waiting. We don't sell single. If you have any questions, please feel free to contact. Many Thanks,

  • Question : Inquiry for the item from mic****Dec 30, 2018

    May I know current bath products (green) expired date ?
    Thanks.

    Answer : [Re] Inquiry for the item from mic****

    Thank you for inquiry. We are sorry to keep you waiting. If you have any questions, please feel free to contact. Many Thanks,

    According to Japanese law, Japanese cosmetic products must have a shelf life more than 3 years.
    Therefore, if the product can be used for more than 3 years, it is not necessary to show the expiry date on the package.

    Generally speaking, the expiry date as below.
    Unopened: 3 years
    Opened: 3~6 months

+View all Notice, FAQ, Q&A >>
★ 2 Packs Bundle★ ORIHIRO Nano Fish Collagen Powder with Hyaluronic Glucosamine 180g for 30 days!
★ 2 Packs Bundle★ ORIHIRO Nano Fish Collagen Powder with Hyaluronic Glucosamine 180g for 30 days!
Item Q&A
  • Question : Inquiry for the item from kfo****Dec 02, 2019

    How fast is delivery if i order today?

    Answer : [Re] Inquiry for the item from kfo****


    Thank you for inquiry. The items will deliver in about 4 to 8 days from shipment. It is shipping from Japan. If you have a question, please let me know. Many Thanks,

  • Question : Inquiry for the item from gwe****Nov 09, 2019

    Hi seller

    When is the new stock coming?

    Answer : [Re] Inquiry for the item from gwe****


    Good day. Oh, sorry. Could you check following site? Many Thanks,

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=418785601

  • Question : Inquiry for the item from tan****Sep 28, 2019

    When you hv placenta collagen in stock?

    Answer : [Re] Inquiry for the item from tan****

    Thank you for inquiry. Sorry that we will no longer have this item. If you have any questions, please feel free to contact. Many Thanks,

  • Question : Inquiry for the item from hyl****Jul 25, 2019

    How is the taste? Any fruit taste? Is it fishy??

    Answer : [Re] Inquiry for the item from hyl****

    Thank you for inquiry. It is not fishy and taste a little vanilla flavor, If you have any questions, please feel free to contact. Many Thanks,

  • Question : Inquiry for the item from fri****Jun 03, 2019

    Hi, is this safe for breast feeding mummy?

    Answer : [Re] Inquiry for the item from fri****

    Thank you for inquiry. Yes, there is no particular danger.
    If you have any questions, please feel free to contact. Many Thanks,

+View all Notice, FAQ, Q&A >>
Lowest Price★Mediplus Gel All In One Gel 180g for 2 months! full range available
Lowest Price★Mediplus Gel All In One Gel 180g for 2 months! full range available
Item Q&A
  • Question : Inquiry for the item from tha****Nov 29, 2019

    Will u be selling Medi Plus Gel DX 160g?

    Answer : [Re] Inquiry for the item from tha****


    Good day. Yes, could you check following site?

    https://www.qoo10.sg/item/FREE-SHIPPING-MEDIPLUS-GEL-DX-RICH-ALL-IN-ONE-GEL-160G-DIRECTLY/602071411

  • Question : 来自chu****会员的商品咨询。Nov 25, 2019

  • Question : Inquiry for the item from rad****Oct 30, 2019

    May I know after applying it, do I still need to apply moisturiser and sunblock?

    Answer : [Re] Inquiry for the item from rad****


    Thank you for inquiry. No need to apply moisturiser, but need sunblock. If you have any questions, please feel free to contact. Many Thanks,

  • Question : Inquiry for the item from 241****Oct 27, 2019

  • Question : Inquiry for the item from tan****Oct 22, 2019

    The price is not $41 after applying cart coupon. In the listing still need to add $10 and the price is $51. Your title is misleading.

    Answer : [Re] Inquiry for the item from tan****


    Thank you for inquiry. Sorry for our mistake, the title is wrong, we will correct it. If you have any questions, please feel free to contact. Many Thanks,

+View all Notice, FAQ, Q&A >>
★SALE★FANCL Powder Foundation Bright UV-up Case Set!! Direct from Japan!!
★SALE★FANCL Powder Foundation Bright UV-up Case Set!! Direct from Japan!!
Item Q&A
  • Question : Inquiry for the item from 236****Nov 28, 2019

    Hi seller, if I buy 2 of the foundation under two separate order, can you waive the shipping fee?

    Answer : [Re] Inquiry for the item from 236****


    Good day. If the address is the same, we can do that. Many Thanks,

    Question : [Re] Inquiry for the item from 236****

    Thanks for the reply. Yes, the address is the same. So how do I order?

    Answer : [Re] Inquiry for the item from 236****


    Good day. Please order normally. After you order, could you tell me your order number? We will ship your orders together. Many Thanks,

  • Question : Inquiry for the item from hil****Jul 06, 2019

    Hi I am currently using 01. May I confirm which colour is that? Thanks

    Answer : [Re] Inquiry for the item from hil****

    Thank you for inquiry. 01 is pink beige, If you have any questions, please feel free to contact. Many Thanks,

  • Question : Inquiry for the item from ang****May 31, 2018

    When are your stocks coming in?

    Answer : [Re] Inquiry for the item from ang****

    Thank you for inquiry. We are sorry, restock schedule is undecided. We are grateful for your understanding. If you have any questions, please feel free to contact. Many Thanks,

    Question : [Re] Inquiry for the item from ang****

    Pls do contact me once the stocks have arrived. Thanks

    Answer : [Re] Inquiry for the item from ang****

    Thank you for reply. Ok, please wait until then. If you have any questions, please feel free to contact. Many Thanks,

    Question : [Re] Inquiry for the item from ang****

    When is beign medium coming in?

    Answer : [Re] Inquiry for the item from ang****

    Hello,
    Thank you very much for your inquiry.
    We're sorry but it is out of stock and we're still can not schedule it.
    Bests,

  • Question : Inquiry for the item from yee****Feb 27, 2018

    Hi,

    I’m currently using No. 2 (Natural Light) can I know which one should I choose?

    And also the price does it comes with casing?

    Thanks!

    Answer : [Re] Inquiry for the item from yee****

    Thank you for inquiry. Your item's color is ベージュライト. It is Beige light. And if you want case, you can choose case from option. If you have a question, please feel free to question. Many Thanks,

  • Question : color codeJan 29, 2018

    Hi Seller,

    The current fancl powder I am using is No: 02.
    Please advise which is the correct color I should be getting? I cant determine the color based on the chart.


    Thanks

    Answer : [Re] color code

    Thank you fro inquiry. Beige light is color number: 02. I think it is the same. If you have a question, please feel free to question. Many Thanks,

+View all Notice, FAQ, Q&A >>
Shiseido Integrate Gracy Moist Cream Foundation 25g SPF22 PA++ 4 Color!
Shiseido Integrate Gracy Moist Cream Foundation 25g SPF22 PA++ 4 Color!
Item Q&A
Cleansui Mitsubishi Rayon CSP801 Water Purifier! [come with 1 cartridge]
Cleansui Mitsubishi Rayon CSP801 Water Purifier! [come with 1 cartridge]
Item Q&A
  • Question : Inquiry for the item from lim****Nov 26, 2019

    Hi can I check what is the water filter cartridge used for this model? I am looking for the filter replacement

    Answer : [Re] Inquiry for the item from lim****


    Thank you for inquiry. Please see the links below. If you have any questions, please feel free to contact. Many Thanks,

    https://www.qoo10.sg/item/CLEANSUI-MITSUBISHI-RAYON-CLEANSUI-MITSUBISHI-REMOVAL-REPLACEMENT-CARTRIDGE-CSP-SERIES/647983669

    https://www.qoo10.sg/item/CLEANSUI-MITSUBISHI-RAYON-FREE-SHIPPING-MITSUBISHI-RAYON-CLEANSUI-CSP-SERIES-REPLACEMENT/647983607

    Question : [Re] Inquiry for the item from lim****

    Thanks for sharing however I see that there’s a number of model in the listing. Can you share with me what’s the difference between the few model?

    Answer : [Re] Inquiry for the item from lim****


    Thank you for inquiry.

    HGC1S - 8+2 Substance filtration
    HGC1SW - HGC1Sx2 included
    HGC9S - 13+2 Substance filtration
    HGC19SW - HGC9Sx2 included
    HGC9SZ-AZ - HGC1Sx3 included

    If you have any questions, please feel free to contact. Many Thanks,

  • Question : Inquiry for the item from 245****Oct 27, 2019

    The specification indicates that adaptors A & B & C are included for complete set purchase. Why require to pay extra $7.10 for additional A & B & C adaptors?

    Answer : [Re] Inquiry for the item from 245****


    Thank you for inquiry. the $7.10 is not extra for adaptors, actually $97.09 is the real price of the Water Purifier + adapter A&B&C, If you have any questions, please feel free to contact. Many Thanks,

  • Question : Inquiry for the item from 236****Jul 10, 2019

    Can I confirm this item comes with 2 cartridges, one with the box and another extra?
    Cos the other listing ($85.90] also had 1 cartridge?
    https://www.qoo10.sg/item/DIRECT-SHIPPING-CLEANSUI-MITSUBISHI-RAYON-CSP801-WATER-PURIFIER/520232989?banner_no=1305330
    Thanks.

    Answer : [Re] Inquiry for the item from 236****

    Thank you for inquiry. It come with 1 body and 1 cartridge. If you have any questions, please feel free to contact. Many Thanks,

  • Question : Inquiry for the item from 234****Jun 05, 2019

    My external thread can fix 20cents coin, whether the mitsui water filter can be used if I buy.
    If I want additional filter, how to add on to the purchase .
    Thank you.

    Answer : [Re] Inquiry for the item from 234****

    Thank you for inquiry. Could you send some picture? We will check. If you have any questions, please feel free to contact. Many Thanks,

  • Question : Inquiry for the item from bea****Apr 14, 2019

    Hi, do you sell additional filter? What models of filter are compatible?

    Answer : [Re] Inquiry for the item from bea****

    Sorry.. I mean cartridges..

    Question : [Re] Inquiry for the item from bea****

    Thank you for inquiry. Could you check following site? This filter is suitable for CSP series. If you have any questions, please feel free to contact. Many Thanks,

    https://www.qoo10.sg/item/CLEANSUI-MITSUBISHI-RAYON-CLEANSUI-MITSUBISHI-REMOVAL-REPLACEMENT-CARTRIDGE-CSP-SERIES/647983669

    Answer : [Re] Inquiry for the item from bea****

    Thank you. So which model of the cartridges from the link provided ?

    Question : [Re] Inquiry for the item from bea****

    Thank you for inquiry. All these cartridges are compatible with the CSP series.
    HGC9SW is recommended. That is the highest spec. If you have any questions, please feel free to contact. Many Thanks,

+View all Notice, FAQ, Q&A >>
[Apply Q10 cart coupon to $ 50] ANGFA Scalp-D Medical Hair Growth Shampoo/ Scalp Pack Hair Growth
[Apply Q10 cart coupon to $ 50] ANGFA Scalp-D Medical Hair Growth Shampoo/ Scalp Pack Hair Growth
Item Q&A
  • Question : Inquiry related cancel and refund from gue****Nov 25, 2019

    Hi,

    Only received 1 items instead of 2 ordered & paid for. Tried contacting earlier regarding shipping tracking and order status but no reply at all, email address seems wrong.

    Pls kindly refund for the non shipped items. Thanks.

    BR,
    Ron

    Answer : [Re] Inquiry related cancel and refund from gue****


    Good day. We are sorry for the inconvenience. Which item did not you receive? We will check your order. We are grateful for your understanding. Many Thanks,

    Question : [Re] Inquiry related cancel and refund from gue****

    Didn’t receive the Oily Hair shampoo.

    Answer : [Re] Inquiry related cancel and refund from gue****

    Pls advise once refund. Thanks.
    Also can u double check your email contact ... coz I tried to email u for the shipping tracking details but your email address is incorrect.

    Question : [Re] Inquiry related cancel and refund from gue****


    Good day. Ok, we will refund 309146153. It takes some time to reflect. Please wait until then. We are grateful for your understanding. Many Thanks,

    Answer : [Re] Inquiry related cancel and refund from gue****

    Ok, pls refund the non shipped Shampoo price amount. Pls let me know how you process the refund and when it’s processed. Thanks!

    Question : [Re] Inquiry related cancel and refund from gue****


    Good day. We are sorry for the inconvenience. Ok, we have refund cool type. It takes some time to reflect. Please wait until then. We are grateful for your understanding. Many Thanks,

  • Question : Inquiry related cancel and refund from YUR****Nov 25, 2019

    Hi,

    I only received the shampoo for Dry Hair , didn’t get the Shampoo for Oily hair.... Disnt get the below one.

    mini-shop DREAMBOOK E-STORE
    item-image
    [Apply Q10 cart coupon to $ 50] ANGFA Scalp-D Medical Hair Growth Shampoo/ Scalp Pack Hair Growth
    Type:2019 ver Shampoo COOL OILY SKIN 350ml.

    BR,
    Ron

    Answer : [Re] Inquiry related cancel and refund from YUR****


    Good day. Oh, we are sorry for the inconvenience. Do we refund the difference? We are grateful for your understanding. Many Thanks,

    Question : [Re] Inquiry related cancel and refund from YUR****

    Ok, pls refund the non shipped Shampoo price amount. Pls let me know how you process the refund and when it’s processed. Thanks!

    Answer : [Re] Inquiry related cancel and refund from YUR****


    Good day. We are sorry for the inconvenience. Ok, we have refund cool type. It takes some time to reflect. Please wait until then. We are grateful for your understanding. Many Thanks,

  • Question : Inquiry for the item from spe****Sep 13, 2019

    Can I buy 2 bottles?
    I tried to add to cart but couldn’t.

    Answer : [Re] Inquiry for the item from spe****

    Thank you for inquiry. Oh, sorry. Could you check again? I think you can add now.

    If you have any questions, please feel free to contact. Many Thanks,

  • Question : recommendationOct 04, 2018

    Any recommendation for women to use? thin and easily break hair

    Answer : [Re] recommendation

    Hello,
    Thank you for your inquiry.
    These are basically for men, we recommend Mucota adllura aire for thin delicate hair type.
    01 shampoo and 03(for normal hair) or 04 (for dried hair)is for thin hair.
    Hope this would help you.

    https://www.qoo10.sg/item/MUCOTA-LIMITED-200-PIECES-BUY-40-FREE-SHIPPING-ADLLURA-AIRE-MUCOTA-HOMECARE/500842139

  • Question : Inquiry for the item from tre****May 15, 2018

    Hi there, this product is only for men's? How about for woman's with hair loss problem?

    Answer : [Re] Inquiry for the item from tre****

    Hello,
    Thank you for your inquiry.
    Scalp-D is for men.
    We recommend that Shiseido Adenovital hair care is for scalp care and made also for woman.
    https://www.qoo10.sg/item/SHISEIDO-NEW-BUY-90-FREE-SHIPPING-AWARD-WINNING-SHISEIDO-PROFESSIONAL/428228587
    Best regards,

+View all Notice, FAQ, Q&A >>
NEW COLLAGEN★ FANCL DEEP CHARGE COLLAGEN Drink/Powder/Tablet/Stick Jelly Previous HTC collagen
NEW COLLAGEN★ FANCL DEEP CHARGE COLLAGEN Drink/Powder/Tablet/Stick Jelly Previous HTC collagen
Item Q&A
  • Question : Inquiry for the item from how****Nov 26, 2019

    Any restock for the drink?

    Answer : [Re] Inquiry for the item from how****


    Good day. It is in stock now. Many Thanks,

  • Question : Inquiry for the item from how****Nov 25, 2019

    May i know when is the expiry date for the collagen drink?

    Answer : [Re] Inquiry for the item from how****


    Good day. We are sorry, it is out of stock now. So we can't check it. Many Thanks,

  • Question : Inquiry for the item from sha****Nov 16, 2019

    May I know when is the expiry date for this batch of Collagen drinks

    Answer : [Re] Inquiry for the item from sha****


    Good day. We are sorry, we can't check it now. Because today is weekend. We will check next Monday. Please wait. Many Thanks,

    Question : [Re] Inquiry for the item from sha****

    Sure will wait for your reply.

    Answer : [Re] Inquiry for the item from sha****


    Thank you for inquiry. The expiry date is until Sep 2020, If you have any questions, please feel free to contact. Many Thanks,

  • Question : Inquiry from win****Oct 13, 2019

  • Question : Inquiry for the item from lia****Aug 03, 2019

+View all Notice, FAQ, Q&A >>
[CHOCOLA] BI-Chocola Collagen 120tablets/ BB Lucent C 180tablets/ Royal T 168tablets/ Plus 250tablet
[CHOCOLA] BI-Chocola Collagen 120tablets/ BB Lucent C 180tablets/ Royal T 168tablets/ Plus 250tablet
Item Q&A
  • Question : Inquiry related delivery from shi****Nov 03, 2019

    Hi. Please let me know when can you ship out my order 309222367 and 309222368?

    Answer : [Re] Inquiry related delivery from shi****

    Hi. Is my order ship out already? It shows that it is shipped out but no tracking details. Please reply

    Question : [Re] Inquiry related delivery from shi****


    Good day. We have shipped your order to Qxpress JP. They will issue tracking number. Please wait until then. Many Thanks,

    Answer : [Re] Inquiry related delivery from shi****

    But it’s already been 3 days since you ship out. Are you able to check with qxpress jp why so long still don’t have tracking details

    Question : [Re] Inquiry related delivery from shi****


    Good day. Ok, we will check your order status. Please wait. Many Thanks,

    Answer : [Re] Inquiry related delivery from shi****

    Please check and update me. You shipped out on Monday but today is Friday already and no tracking number

    Question : [Re] Inquiry related delivery from shi****

    It’s been one week already and my order still don’t have tracking number? What is going on?!!! Can you check!!!

    Answer : [Re] Inquiry related delivery from shi****

    Where is my order??!!! One week already no tracking number at all and no reply!!!

    Question : [Re] Inquiry related delivery from shi****


    Good day. We are sorry to keep you waiting. We are currently investigating the situation. We will deliver your luggage as soon as possible. We are grateful for your understanding. Many Thanks,

    Answer : [Re] Inquiry related delivery from shi****

    How long do you need to investigate? It’s been one week and I need my order to ship out asap. Your last reply was also you will investigate and now you reply you also say you need to investigate. I don’t have so much time for you to check and investigate because I already waited one week!!! It’s just very simple for you to check the order where is it now if it’s not ship out then you ship out now!!!!!!

    Question : [Re] Inquiry related delivery from shi****

    What is the issue ? Where is my order???? Don’t tell me you investigate because it’s been one week already!!!!!!!!! If not just refund me back the money and cancel the order don’t waste my time! I have been checking this order everyday and no tracking number. Is this how you handle your order?

    Answer : [Re] Inquiry related delivery from shi****

    Where is my order??!!! How long you need to check. It’s already 1 week! Either you cancel my order or you ship out now!!! If not I am going to report to the police

    Question : [Re] Inquiry related delivery from shi****


    Good day. We are sorry to keep you waiting. Delivery company might have lost your package. So we will resend your order. We are grateful for your understanding. Many Thanks,

    Answer : [Re] Inquiry related delivery from shi****

    When are you resending? I still haven’t see the tracking number. I already place order for almost 2 weeks

    Question : [Re] Inquiry related delivery from shi****


    Thank you for reply. Ok, we will resend your order next Monday. Please wait until then. We are grateful for your understanding. Many Thanks,

    Answer : [Re] Inquiry related delivery from shi****

    When is my order shipping out! Now it’s already Wednesday! Stop delaying

    Question : [Re] Inquiry related delivery from shi****


    Good day. We are so sorry to keep you waiting. Delivery company seem to lost your package.... What should we do? Many Thanks,

    Answer : [Re] Inquiry related delivery from shi****

    What you mean what should you do? Your reply previously say you will ship out the order again on Monday? And this order was place on 3 nov now is already 23 November already!!!!!!!!!! I want you to cancel this order and refund me the money!! If you don’t cancel the order and refund me the money by Tuesday 26 November I will make a police report and sue you.

    Question : [Re] Inquiry related delivery from shi****

    I want you to cancel my order now and refund me my money!!! I will give you until only Tuesday 26 November. You say will ship out the order again on last Monday but you didn’t!!!! If you don’t refund me the money by next Tuesday I willy make a police report and sue your company!

    Answer : [Re] Inquiry related delivery from shi****


    Good day. We are sorry to keep you waiting. I think Qxpress will issue tracking number today evening. Please wait until then. We are grateful for your understanding. Many Thanks,

    Question : [Re] Inquiry related delivery from shi****

    So can you confirm you already resend out my order?

    Answer : [Re] Inquiry related delivery from shi****


    Good day. Could you check?

    https://www.qoo10.sg/gmkt.inc/CS/ShippingTrackingAPI.aspx?tno=SGP151450556&transcd=100000020&svc_nation_cd=SG&contr_no=309222368&req_type=dLBuCDiFnU/73i9fUsqfBQ==&trans_direction=D&oversea_type=B&giosis_no=JPSG385841&start_nation_cd=JP&delivery_nation_cd=SG

  • Question : Inquiry related delivery from Lim****Nov 25, 2019

    Still no update on shipping info after one week
    130847311. Not sure why some reviews said its fast delivery

    Answer : [Re] Inquiry related delivery from Lim****



    Good day. Oh, ok. We will contact to Qxpress. Please wait their reply. Many Thanks,

  • Question : Inquiry related delivery from 250****Nov 22, 2019

    Hi, please check the status of my order 130847311 made on Nov 18. There is no update on delivery status.

    Answer : [Re] Inquiry related delivery from 250****


    Good day. We are sorry to keep you waiting. I think Qxpress will issue tracking number today evening. Please wait until then. We are grateful for your understanding. Many Thanks,

    Question : [Re] Inquiry related delivery from 250****

    Still no update after one week..not sure why.some reviews said its fast delivery

    Answer : [Re] Inquiry related delivery from 250****


    Good day. Oh, ok. We will contact to Qxpress. Please wait their reply. Many Thanks,

  • Question : Inquiry for the item from dre****Nov 25, 2019

    Hi seller, how much of collagen does 1 tablet of Beauty Chocola Collagen contain? Thanks

    Answer : [Re] Inquiry for the item from dre****


    Thank you for inquiry. 1 tab contains 200mg collagen. If you have any questions, please feel free to contact. Many Thanks,

  • Question : Inquiry for the item from AWI****Nov 23, 2019

    For acne use which product?

    Answer : [Re] Inquiry for the item from AWI****


    Good day. Hmm... There are no products specifically designed to improve acne. but how is Beauty Chocola Collagen 120 capsules? Many Thanks,

+View all Notice, FAQ, Q&A >>
Limited 200 Bottles!! ★BUY  $40 FREE SHIPPING★FANCL Facial Washing Powder 50g!! Direct from Japan!
Limited 200 Bottles!! ★BUY $40 FREE SHIPPING★FANCL Facial Washing Powder 50g!! Direct from Japan!
Item Q&A
  • Question : Inquiry for the item from yen****Nov 25, 2019

    Hi Seller, cart number: 130941037, for the washing powder that I have ordered, can you send me the limited edition version please. Thank you

    Answer : [Re] Inquiry for the item from yen****


    Thank you for inquiry. Please wait, but don't hold too much hope, usually normal type. If you have any questions, please feel free to contact. Many Thanks,

    Question : [Re] Inquiry for the item from yen****

    Noted thank you seller :)

    Answer : [Re] Inquiry for the item from yen****


    :)

  • Question : Inquiry related delivery from tat****Nov 05, 2019

  • Question : Inquiry related delivery from par****Nov 04, 2019

    Hi please can we combine the shipping of these items as it seems that there are 2 separate shipping fees for them?

    Image attached

    Answer : [Re] Inquiry related delivery from par****


    Good day. Ok, we have changed. Could you check? Many Thanks,

  • Question : Inquiry related delivery from cal****Aug 20, 2019

    No qexpress shipping number for tracking?

    Answer : [Re] Inquiry related delivery from cal****

    Thank you for inquiry. We are sorry to keep you waiting. Japan was a Bon holiday. Logistics stopped during that period. We will check your order stats. Please wait a while. We are grateful for your understanding. If you have any questions, please feel free to contact. Many Thanks,

  • Question : Inquiry for the item from gby****Jul 19, 2019

    Please advise expiry date. Appreciate if u can provide free delivery for 2 bottles purchased instead of above $40

    Answer : [Re] Inquiry for the item from gby****

    Thank you for inquiry. The expiry date is until Jun 2022, about free delivery, we are sorry that we can not provide for 2 bottles purchased. If you have any questions, please feel free to contact. Many Thanks,

+View all Notice, FAQ, Q&A >>
Bosley Professional Strength Shampoo/ Conditioner/ Scalp Essence ボズレー
Bosley Professional Strength Shampoo/ Conditioner/ Scalp Essence ボズレー
Item Q&A
  • Question : Inquiry for the item from Adr****Nov 24, 2019

  • Question : Inquiry for the item from kay****Nov 23, 2019

    Hi what is the difference between scalp+essence and scalp+essence premium? Thk u

    Answer : [Re] Inquiry for the item from kay****


    Thank you for inquiry. The concentration of scalp+essence premium is four times that of scalp+essence, If you have any questions, please feel free to contact. Many Thanks,

  • Question : Inquiry for the item from jaz****Nov 12, 2019

  • Question : Inquiry for the item from yvo****Nov 08, 2019

    Hi Seller, I have oily scalp. May I know which one to use? Does it animal?

    Answer : [Re] Inquiry for the item from yvo****

    Can u wash with cold water?

    Question : [R