Q&A board

Q & A Lists
Item Question & Answer
Brand New Premium Storage Stool 2018 Model. 2 Sizes 3 Colors. Local SG Stock and warranty !!
Brand New Premium Storage Stool 2018 Model. 2 Sizes 3 Colors. Local SG Stock and warranty !!
Item Q&A
Brand New MuJi Bean Bag Beanbag Sofa Cushion Floor Chairs. Choice of 6 Colors. Local SG Stock !!
Brand New MuJi Bean Bag Beanbag Sofa Cushion Floor Chairs. Choice of 6 Colors. Local SG Stock !!
Item Q&A
  • Question : 來自k20****會員的商品咨詢。Jan 14, 2020

    Is this product of muji or just looks like muji's?
    Does this price contain both body and cover our just one of those?

    Answer : [Re] 來自k20****會員的商品咨詢。

    Muji but the small muji tag , that is at the side like all bedding and pillow products, has been removed. If you are particular and want to have it with the small tag at the side, you have to go muji retail shop to buy. We are not muji but helping clear the stock. Thanks for asking.

    Question : [Re] 來自k20****會員的商品咨詢。

    Can I have the photo of that area? The original one and the version you're selling, please. And can I ask is there any reason that tag have to be removed?

    Answer : [Re] 來自k20****會員的商品咨詢。

    Sorry don’t have photo. Tag is removed because we are not muji. We only just help promote and sell the item. Thank you.

    Question : [Re] 來自k20****會員的商品咨詢。

    Hi, I went to muji's store in my city and didn't notice any brand tag on this product, I'd like to ask did you mean price tag?

    Answer : [Re] 來自k20****會員的商品咨詢。

    Yes that is correct. The tag. Take note we only ship to Singapore address as the item is from local muji Singapore . We do not ship to other country.

Brand New Foldable Clothes Hanging Rack. Stainless Steel. Choice of 3 sizes. SG Stock and warranty !
Brand New Foldable Clothes Hanging Rack. Stainless Steel. Choice of 3 sizes. SG Stock and warranty !
Item Q&A
  • Question : Inquiry for the item from lov****Jan 17, 2020

    Hi seller, would like to chk if the 2,sides hangar stainless steel too , are they adjustable ? Thks

    Answer : [Re] Inquiry for the item from lov****

    Again see item description. The centre poles are stainless steel. That is it.

  • Question : Inquiry for the item from lov****Jan 17, 2020

    Hi seller, would like to check if the hangars on the 2 sides adjustable ...? Thks

    Answer : [Re] Inquiry for the item from lov****

    See the photos in the item description. The 2 sides, you can either fold up or down flat for easy storage. I Guess that is what you mean by “adjustable”. Thanks.

Brand New Foldable Clothes Hanging Rack Drying Rack with wheels. Local SG Stock and warranty !!
Brand New Foldable Clothes Hanging Rack Drying Rack with wheels. Local SG Stock and warranty !!
Item Q&A
  • Question : Inquiry for the item from 246****Jan 16, 2020

  • Question : to see itemJun 18, 2018

    hi May I see the item first? Can let me know where to go and when okie at night to check out the
    item?

    Answer : [Re] to see item

    Sorry. We are an online store. Not retail shop. You order online here and item is delivered to you by qxpress. Delivery speed is 2 to 3 business days or less. The item is as what is shown in the photos in the item description. Thank you.

Brand New Premium Stainless Steel Dual Layer Steamboat Pot. Local SG Stock and warranty !!
Brand New Premium Stainless Steel Dual Layer Steamboat Pot. Local SG Stock and warranty !!
Item Q&A
  • Question : Inquiry for the item from Omr****Jan 07, 2020

    Do you have ready stock? How fast is the delivery? Thanks

    Answer : [Re] Inquiry for the item from Omr****

    In stock. Brand new in box. Delivery is the usual 2 to 3 business days or less. Thanks for asking. :)

  • Question : Inquiry for the item from Rit****Dec 15, 2019

    Hi seller

    Is this induction pot?
    Thks

    Answer : [Re] Inquiry for the item from Rit****

    You can use on induction cooker.

Brand New Smart Wonder Core Fitness Equipment. Sit-up. Local SG Stock and warranty !!
Brand New Smart Wonder Core Fitness Equipment. Sit-up. Local SG Stock and warranty !!
Item Q&A
  • Question : Inquiry for the item from lil****Jan 05, 2020

Brand New Philips BDP-2980/98 3D Blu Ray Player with USB Media Files Playback. BDP2980/98. HDMI Coaxial Out. Local SG Stock and warranty !!
Brand New Philips BDP-2980/98 3D Blu Ray Player with USB Media Files Playback. BDP2980/98. HDMI Coaxial Out. Local SG Stock and warranty !!
Item Q&A
Brand New Korean Clothes Drying Rack Hanging Rack. Local SG Stock and warranty !!
Brand New Korean Clothes Drying Rack Hanging Rack. Local SG Stock and warranty !!
Item Q&A
  • Question : Inquiry for the item from js0****Jan 05, 2020

  • Question : ShopApr 25, 2018

    Hi,

    Do you have a shop? We can come down and have a look at the product.

    Answer : [Re] Shop

    Sorry. We are not a retail shop. You otder, item is delivered to you quickly by qxpress. Thank you for asking.

Brand New Space Saving Organiser. Shelf Drawer. For Home Fridge Office. Local SG Stock and warranty !! Great Gift Ideas.
Brand New Space Saving Organiser. Shelf Drawer. For Home Fridge Office. Local SG Stock and warranty !! Great Gift Ideas.
Item Q&A
Brand New Premium 2-in-1 Adjustable Height Folding Steel Commode Chair with armrest. Toilet Chair. Hip or Knee Injuries. Folds Flat. Local SG Stock and warranty !!
Brand New Premium 2-in-1 Adjustable Height Folding Steel Commode Chair with armrest. Toilet Chair. Hip or Knee Injuries. Folds Flat. Local SG Stock and warranty !!
Item Q&A
  • Question : Inquiry for the item from lim****Jan 02, 2020

    Where to view and collect?

    Answer : [Re] Inquiry for the item from lim****

    The item is as shown in the photo. We are not retail shop. You order online here and and courier will delivery to you very quickly. Thank you.

  • Question : Inquiry for the item from saf****Oct 03, 2019

Brand New Bicycle Car Boot Mount Rack. Bike Car Rack. Local SG Stock and warranty !!
Brand New Bicycle Car Boot Mount Rack. Bike Car Rack. Local SG Stock and warranty !!
Item Q&A
  • Question : Inquiry related return and exchange from par****Jan 02, 2020

    Hello I bought this about 6 months ago, but only just tried to install it. However I realised I was given 2 sets of straps and no strap buckles instead!

    So other than the 2 buckles that are on the frame itself, I am unable to fasten the other straps to the frame (the side and bottom pairs).
    As this is still under 2 year warranty, can I exchange the extra straps for the buckles? Thank you.

    Answer : [Re] Inquiry related return and exchange from par****

    You can email the pics and explain the issue to the admin lady ms Jasmine. Her email is e.products2001@gmail.com and don’t forget to quote your qoo10 order number. She will gladly assist you. The warehouse only reopens on Monday next week. She replies to emails during weekdays Monday to Friday 10am to 5pm. She is only back in office on Monday next week. Thank you.

  • Question : Inquiry for the item from mr.****Oct 02, 2019

  • Question : Inquiry for the item from edi****Jul 25, 2019

    Hi sorry im driving suv. Is tis easily installed

    Answer : [Re] Inquiry for the item from edi****

    Yes. All the straps are adjustable. Easy to hook up.

  • Question : Inquiry for the item from par****Jul 11, 2019

    Hi, may I know how heavy the rack itself is?

    Answer : [Re] Inquiry for the item from par****

    The rack is approx 3kg. Thanks for asking. It is in stock.

  • Question : Inquiry for the item from jam****Apr 26, 2019

    Will it work with a hatchback that has a spoiler?

    Answer : [Re] Inquiry for the item from jam****

    The mount is attached not to your spoiler but your car boot itself. Spoiler is above the boot and there are gaps below. If you are still not sure, you can check with bike shops still. Item is easy to mount and is very popular. Thanks for asking.

+View all Notice, FAQ, Q&A >>
Brand New Premium Korean Fabric Multi Foldable Lazy Sofa Chair Bed. Local SG Stock and warranty !!
Brand New Premium Korean Fabric Multi Foldable Lazy Sofa Chair Bed. Local SG Stock and warranty !!
Item Q&A
  • Question : Inquiry for the item from jan****Dec 31, 2019

    When sit on it, will u feel the metal frame ?

    Answer : [Re] Inquiry for the item from jan****

    You will not feel the frame. The cushion is thick enough.

  • Question : Inquiry for the item from tan****Jun 22, 2019

  • Question : 1 box $98??? u ok or not?Nov 23, 2016

    u sure 1 box $98?????

    Answer : [Re] 1 box $98??? u ok or not?

    Price is as stated by the system. Thank you. 1 box.

Brand New Inflatable Travel Pillow. Home Office. Choice of 3 colors. Local SG Stock and warranty !!
Brand New Inflatable Travel Pillow. Home Office. Choice of 3 colors. Local SG Stock and warranty !!
Item Q&A
  • Question : Inquiry related delivery from ssj****Dec 31, 2019

    Can I self collect this today or tomorrow?

    Answer : [Re] Inquiry related delivery from ssj****

    Tomorrow is public holiday. New Years day. You can order, it ships Thursday. You get it weekend.

Brand New Premium 40-Inch Foldable Trampoline with Handle. Local SG Stock and warranty !!
Brand New Premium 40-Inch Foldable Trampoline with Handle. Local SG Stock and warranty !!
Item Q&A
  • Question : Inquiry for the item from blc****Dec 27, 2019

    What is the difference between model FQ 6334 and FQ 6338 ?

    Answer : [Re] Inquiry for the item from blc****

    Ours is this one FQ6338 as stated in the item description. No idea about the other model you refer to. We don't ave 6334.

  • Question : Inquiry for the item from blc****Dec 27, 2019

    Does the spring gives sound when jumping compared to non spring trampoline ?

    Answer : [Re] Inquiry for the item from blc****

    Like all metal spring, there is some very very very minimal sound. You can hardly hear it. It is not total complete silence. The human being jumping up and down on the trampoline make more sound than the springs :).

  • Question : Inquiry for the item from 235****Aug 16, 2019

    Is the product from "urban rebounder"

    Does it come with DVD?

    Answer : [Re] Inquiry for the item from 235****

    Please read description. Item comes as shown in the photos. There is no mention of any dvd. No need for any dvd. You cannot choose brand. Item comes in a big box. Easy to assemble like all trampolines. Thank you.

  • Question : Inquiry for the item from hsi****Oct 12, 2018

    Hi seller,
    Does this item come with a bag to keep in after when it's folded?

    Answer : [Re] Inquiry for the item from hsi****

    No it does not. No bag. Just to let you know, in general, ALL trampolines sold on the market does not come with bag. However if you are afraid it gets dirty, the material, you can either wipe at anytime with a wet cloth or even spray with water to wash and wipe dry. Trampolines are made with those heavy duty material. We sell both 40-inch, 48-inch and 55-inch trampolines as well. Thanks for asking.

  • Question : Inquiry for the item from kho****Nov 24, 2017

    Hi, how stable is the rebounder? Can you share more pictures? I realise there are no reviews. Thank you!

    Answer : [Re] Inquiry for the item from kho****

    See the photos and description. It is very stable. The photos are very clear. Thank you.

Brand New Handy Stitch Handheld Portable Sewing Machine. Durable. Local SG Stock and warranty !!
Brand New Handy Stitch Handheld Portable Sewing Machine. Durable. Local SG Stock and warranty !!
Item Q&A
  • Question : Inquiry related delivery from mhr****Dec 27, 2019

    Handheld sewing machine,Possible for self collect?

    Answer : [Re] Inquiry related delivery from mhr****

    No self collect. You order today, get it either tomorrow but more likely Monday. Thanks.

  • Question : Tried so many times still cannot workMay 16, 2018

    I saw video and tried a few times. Still not sewing cloth. Please let me know how to exchange new one.

    Answer : [Re] Tried so many times still cannot work

    The sewing machine is the same for all sets. There is nothing wrong with it. You just have to keep trying and after sometime you will get the hang of it. Some people learn how to use it very fast. Others take long time.

    Question : [Re] Tried so many times still cannot work

    I tried so many times already still cannot work. May I bring down to your shop, so that your guy can help me how to use it.

    Answer : [Re] Tried so many times still cannot work

    Sorry. We have no retail shop. This is mail order. We dont do training. :) You have to watch the youtube videos and slowly try yourself . Thank you.

    Question : [Re] Tried so many times still cannot work

    Watch so many times and tried so many times already . It said got local warranty. So expensive !!! If can not exchange, better return and refund to me.

    Answer : [Re] Tried so many times still cannot work

    Any other questions please email e.products2001@gmail.com . I understand the warehouse people spoke to you over phone already. Thank you.

  • Question : Sewing machinery cannot sew clothMay 12, 2018

    I tried to sewed in the cloth you provided, it can work. but after I took out the cloth and try to sew my
    cloth, sewing tread cannot sew in my cloth. please advise how to work.

    Answer : [Re] Sewing machinery cannot sew cloth

    It takes a while to get used to using it. You can perhaps do a search of some of the videos on how to use it on youtube. The sewing machine is very popular. Once you get use to using it, then you sew very fast.

  • Question : Need Item by this weekDec 18, 2014

    Hi, I need this item urgently to sew cloth for company's Christmas Party. If I purchase can I self collect? Please call 9850 3787

    Answer : [Re] Need Item by this week

    There is no self collect. You order online here and it is sent to you by singpost registered mail. Thank you.

  • Question : Instruction manualNov 23, 2014

    Dear Selller

    Instruction manual included or not.

    Rgds
    Michelle

    Answer : [Re] Instruction manual

    You don't need instruction manual although some instructions are provided. This item is the simpliest thing to use. Just hook the tread as shown in the pictures (see item description) and connect it to the needle , plug in the batteries and you are ready to use. :)

Brand New Babyliss Big Hair Auto Hair Brush and Style. Volume and Shine. Local SG Stock and warranty
Brand New Babyliss Big Hair Auto Hair Brush and Style. Volume and Shine. Local SG Stock and warranty
Item Q&A
  • Question : Inquiry for the item from alo****Dec 26, 2019

  • Question : Inquiry related delivery from alo****Dec 26, 2019

Brand New DIY Spring Florid Miniature Doll House Dollhouse. Local SG Stock and warranty !!
Brand New DIY Spring Florid Miniature Doll House Dollhouse. Local SG Stock and warranty !!
Item Q&A
  • Question : Inquiry for the item from kok****Dec 25, 2019

  • Question : MiniatureOct 15, 2018

    Hi,

    Do you sell the rabbit and swan instead of the whole set? Thank you.

    Answer : [Re] Miniature

    You have to email e.products2001@gmail.com and let the admin lady know. Her name is Ms Jasnine. Show her the pic of the individual item you want. She will let you know price. Thanks.

    Question : [Re] Miniature

    Hi, do you have Ms Jasnine contact number? Thanks

    Answer : [Re] Miniature

    Please email only. Thank you.

Brand New Europace Air Purifier with HEPA Filter EPU81P. Local SG Stock and warranty !!
Brand New Europace Air Purifier with HEPA Filter EPU81P. Local SG Stock and warranty !!
Item Q&A
  • Question : Inquiry for the item from ong****Dec 23, 2019

  • Question : Inquiry for the item from 237****Sep 14, 2019

    Do you have Hepa Filter for EuropAce Model: EPU406Q?

    Answer : [Re] Inquiry for the item from 237****

    What is the model number for the filter ?

  • Question : Inquiry for the item from zen****Apr 27, 2018

    Do you sell teh filter replacement ? How much

    Answer : [Re] Inquiry for the item from zen****

    For filter, you have to contact europace singapore who is the local agent. You can google search their local sg address. You have to purchase direct from them. Thanks.

  • Question : check for stock availableSep 19, 2015

    I like to know whether you have available stock for order now.
    Please update

    Answer : [Re] check for stock available

    Still have stock. Thanks for checking.

  • Question : Replacement filterMar 17, 2015

    Do you sell replacement filter?

    Answer : [Re] Replacement filter

    Yes but it is sold out currently.

Brand New Titan Twist Mop. Better than Spin Mop. Local SG Stock and warranty !!
Brand New Titan Twist Mop. Better than Spin Mop. Local SG Stock and warranty !!
Item Q&A
  • Question : Inquiry for the item from jan****Dec 23, 2019

    Hi, my mum bought this but do not know how to setup the mop for usage. I didn’t see any manual in it. Tried online but unable to see any. Can you send me a soft copy so that I can fix the mop up? Thanks!

    Answer : [Re] Inquiry for the item from jan****

    Sorry. We do not have soft copy of manual. You also did not order from us as well. There are many sellers selling this item and everyone use about the same photo. However to help you, what you can do is go YouTube, search this twist mop and I believe there are videos on this product you can watch. It should be easy to setup as oppose to those more complex spin mops. Hope this helps. Thanks.

  • Question : for normal gamingSep 21, 2015

    Is this spec ok for normal gaming?

    Answer : [Re] for normal gaming

    This one below (link provided) is what most buy for normal gaming :

    http://list.qoo10.sg/item/BRAND-NEW-ACER-15-6-INCH-INTEL/434689742?sellerview=on

    If you want high-end or super gaming then this one below :

    http://list.qoo10.sg/item/BRAND-NEW-ACER-PREDATOR-G3-605/434689772?sellerview=on

    Hope this helps.

    Question : [Re] for normal gaming

    Thank you very much for your reply. Is it necessary to upgrade from 4GB to 8GB RAM for normal gaming?

    Answer : [Re] for normal gaming

    That is up to you. We only sell the set in it's original form from the brand agent. We do not touch inside the contents. If you wish to upgrade you can do yourself or go computer shop and they can upgrade for you. Thank you.

  • Question : what is installed DRAM size?May 05, 2015

    What is DRAM size installed? It mentioned 4 or 8 GB in Tech Specs, but only 2 GB in the header label?

    Answer : [Re] what is installed DRAM size?

    This item is the 2GB with Intel Core I3 model. Older model.

    The new model is 4GB with Intel Core I7. Thank you for pointing it out. I will have admin alter the specs.

Brand New Premium Adult RollerBlade. Inline Skates. 2 Colors 2 Sizes. SG Stock and warranty !!
Brand New Premium Adult RollerBlade. Inline Skates. 2 Colors 2 Sizes. SG Stock and warranty !!
Item Q&A
  • Question : Inquiry for the item from arc****Dec 16, 2019

  • Question : Order 260967194Jun 19, 2018

    Hi, it was advertised that the package include 1 pair of skates, 6 pieces guards, 1 safety helmet and 1 skate bag. I've only received 1 pair of skates and the free items. The box does not have the 6 pieces guards, 1 safety helmet and 1 skate bag.

    Answer : [Re] Order 260967194

    Oh. Ok. Please kindly email e.products@gmail.com and file attach the photos. Let her know what is missing as well and the admin lady will have the items sent to you by singpost. No extra cost to you.

    Please also do not forget to click "confirm delivery" to indicate you have received the package of skates as system still shows package has not been deliveted as yet. This way the admin lady can process your request on the items ypu mentioned.

    Clicking on "confirm delivery" button also then activates the local sg warranty of the product.

    Thank you.

    Question : [Re] Order 260967194

    I've written an email to e.products@gmail.com and so far there is no response. I will not click "confirm delivery" until those items are sent as it is part of the shipment. Thanks.

    Answer : [Re] Order 260967194

    Noted. The admin lady will handle for you. Warehouse staff will probably sms or whatsapp you as well. In the mean time no need to click on anything. Thank you.

    Question : [Re] Order 260967194

    Hi, your staff had called and offered to refund $25 for those items not delivered 2 weeks ago. He also instructed me to email e.products@gmail.com to provide my account number or name/address if making cheque. I've emailed already with the account info but have yet to receive any replies.

    Answer : [Re] Order 260967194

    Hi, your staff had called and offered to refund $25 for those items not delivered 2 weeks ago. He also instructed me to email e.products@gmail.com to provide my account number or name/address if making cheque. I've emailed already with the account info but have yet to receive any replies.

    Question : [Re] Order 260967194

    Email address again is e.products2001@gmail.com . No email received from you. Admin lady kept a lookout for your email. Please resend. Thx.

Brand New Mini Fridge Cooler Fridge 4 Litre / 4.5 Litre. Portable in Car Home Office. Colors.
Brand New Mini Fridge Cooler Fridge 4 Litre / 4.5 Litre. Portable in Car Home Office. Colors.
Item Q&A
  • Question : Inquiry for the item from ayu****Dec 16, 2019

    May I know how does the warranty works? If item is not working, where do we send it back for repair? Is it local warranty 1 year? Or will it be send back to some overseas centre whereby we will have to wait a few weeks or months for it to be repaired?

    Answer : [Re] Inquiry for the item from ayu****

    If item has issue, you email e.products2001@gmail.com and the admin lady will schedule courier to come collect, send back to warehouse to repair and send back to you. During warranty period you do not pay anything. After warranty period over, you pay everything. Just to let u know so far never had an issue with the set even after warranty period over. Set is robust. Thanks for asking.

  • Question : Inquiry related delivery from Jes****Dec 23, 2017

Brand New Smart Peephole Door Viewer. WIFI. Doorbell. 2.8 OLED HD Screen. SG Stock and warranty !!
Brand New Smart Peephole Door Viewer. WIFI. Doorbell. 2.8 OLED HD Screen. SG Stock and warranty !!
Item Q&A
  • Question : Inquiry for the item from Jpg****Dec 15, 2019

    Hi Seller. I bought the item from you before. The battery recharging point is spoilt after long usage. Where can I buy the battery pack ? Can I buy one rechargeable battery from you ?

    Answer : [Re] Inquiry for the item from Jpg****

    You got us confused with other sellers. Everyone uses about the same photos. However to help you, for the rechargeable battery, you can bring it to Sim Lim Tower to show to the hardware shops there. The shops can tell you if they sell it. This battery is generic. Should be quite easy to find there. Hope this helps. Thanks.

    Question : [Re] Inquiry for the item from Jpg****

    Thank you so much. It is the same model I saw here.

    Answer : [Re] Inquiry for the item from Jpg****

    You are most welcome :).

  • Question : Inquiry for the item from tar****Mar 30, 2018

Brand New Samsung Blu Ray Player BDJ-4500R. Local SG Stock and warranty !!
Brand New Samsung Blu Ray Player BDJ-4500R. Local SG Stock and warranty !!
Item Q&A
  • Question : Inquiry for the item from car****Dec 15, 2019

  • Question : Samsnug BDJ4500RJul 31, 2018

    Doe this model support HDMI output

    Answer : [Re] Samsnug BDJ4500R

    I checked specs, says it does have HDMI Output (1 Port). You can also see the FULL specs in the link below :

    https://www.samsung.com/sg/audio-video/blu-ray-player-j4500r/

    Hope this helps you. Thanks for asking.

Brand New OP Olympic Tri-Grip Rubberised Plates. (1.25KG to 10.0KG Weight Selection). 2-INCH Hole.
Brand New OP Olympic Tri-Grip Rubberised Plates. (1.25KG to 10.0KG Weight Selection). 2-INCH Hole.
Item Q&A
  • Question : Inquiry for the item from 241****Dec 12, 2019

    Hi! what is the Outer diameter of the 10kg Weight plate?

    Thanks!

    Answer : [Re] Inquiry for the item from 241****

    To be honest no idea. But the plates are industry standard. More important is this plate is for use in Olympic barbell bar. The inner hole diameter is 2-inch. Not for use on the regular barbell bar. This is Olympic plate.

    Question : [Re] Inquiry for the item from 241****

    Ah okay I understand. Thanks!

    Answer : [Re] Inquiry for the item from 241****

    You are most welcome :)

  • Question : A pair or just one plate..Jun 23, 2016

    If i choose the 10kg,there will be a PAIR or just ONE plate,first time buying don't wanna get screwed...

    Answer : [Re] A pair or just one plate..

    1 plate. Thank you for asking .

  • Question : paymentAug 07, 2014

    Can paymentnbe made via COD (cash on delivery)

    Answer : [Re] payment

    Sorry. No cod. You are welcome to order online at our store here and we will deliver to you. For any weight plate 3kg and above, our warehouse delivery guy will deliver to you. Anything below 3kg, it is sent by singpost registered mail.

  • Question : timing of deliveryAug 07, 2014

    Hi.. any evening delivery?

    Answer : [Re] timing of delivery

    Yes. You can specify that in the remarks. Alternatively we can deliver on Saturday as well between 11am to 2pm. Thanks.

  • Question : itemMar 08, 2014

    Hi item come in pair or only 1 pcs?

    Answer : [Re] item

    Price is for 1 plate. If you are buying more than 1, we can work in a discount. The discount comes as a cash back discount. When the plates are delivered, we return you cash on the spot. Delivery is by our own delivery personnel. Please email our admin at e.products2001@gmail.com if you have further questions.

45mm Chrome Spinning Stationary Workout and Dancer Pole. Professional 2015 Model at last !
45mm Chrome Spinning Stationary Workout and Dancer Pole. Professional 2015 Model at last !
Item Q&A
  • Question : Inquiry for the item from Wcy****Dec 11, 2019

    May I know how long is the delivery ?

    Answer : [Re] Inquiry for the item from Wcy****

    Delivery speed is 2 to 3 business days. Weekends and public holidays excluded.

    Question : [Re] Inquiry for the item from Wcy****

    In stock? I need 4 sets

    Answer : [Re] Inquiry for the item from Wcy****

    Yes. There is no minimum order quantity. You are welcome to buy 1 set first to try before buying more. This always have stock. Take note of the measurements as stated in the item description to Ensure it fits your home. Thank you.

    Question : [Re] Inquiry for the item from Wcy****

    Or can I cash and carry

    Answer : [Re] Inquiry for the item from Wcy****

    Sorry. No cash and carry. You have to Order online and item will be delivered to you by courier. Thank you.

  • Question : Inquiry for the item from ek9****Sep 09, 2018

    Hi , do you sell extension parts for high ceiling?

    Answer : [Re] Inquiry for the item from ek9****

    Sorry no.

  • Question : Inquiry for the item from uni****Jul 01, 2018

    Hi,
    May I know the total weight and dimension of the whole box? Coz I m planning to carry it oversea. Am I able to carry it with commercial flight?

    Answer : [Re] Inquiry for the item from uni****

    It comes in a cardboard box. Total weight is 16kg. You can carry it but best you bring one of those foldable trolley if you dont plan on using the airport luggage trolley. :)

    Question : [Re] Inquiry for the item from uni****

    I should be able to check-in the whole box right? Or should i check with the air-line first?

    Answer : [Re] Inquiry for the item from uni****

    You can check in whole box along with your luggage. The item is well packaged already in a cardboard box. As mentioned, the item is delivered to you by Qxpress. After that it is up to you how you wish to transport it overseas.

    Question : [Re] Inquiry for the item from uni****

    Alright. Thanks for prompt reply

    Answer : [Re] Inquiry for the item from uni****

    You are most welcome.

  • Question : Inquiry for the item from ani****May 05, 2018

    Hi. Still got stock?

    Answer : [Re] Inquiry for the item from ani****

    Always have stock. You can order anytime. However more importantly is take note of the measurements of the pole. It is Extendable from 2170mm (85.5") to 2700mm (106"). Stated in the description. Many times buyer under-estimate their home ceiling height and end up cannot fIx. We wish to highlight this and remind you to measure the distance from your floor to your ceiling. Thank you. :)

    Question : [Re] Inquiry for the item from ani****

    Ok. Great thank you. Mine is HDB so should be OK.

    Answer : [Re] Inquiry for the item from ani****

    Ok.

  • Question : EnquiryDec 05, 2017

    My ceiling is 116 inch. Can this pole fit?

    Answer : [Re] Enquiry

    See specs in the description. Max is 106".

    Question : [Re] Enquiry

    saw that..was hoping i was wrong. thanks.

    Answer : [Re] Enquiry

    You are most welcome. :)

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Brand New Original Samsung Galaxy Tab S2 9.7-Inch Book Cover. Local SG Stock and warranty !!
Brand New Original Samsung Galaxy Tab S2 9.7-Inch Book Cover. Local SG Stock and warranty !!
Item Q&A
  • Question : Inquiry for the item from joc****Dec 11, 2019

    Do you still have the stock of this Samsung tab s2 book cover? If I ordered, can I pick up from your store?

    Answer : [Re] Inquiry for the item from joc****

    Always have stock for s2 8.0 but no store pickup. It’s at the other link on our store. Http://www.qoo10.sg/shop/e-products and search for “book cover” or tab s2.

    You can order today, ships tomorrow. You get it weekend. Very fast. Thank you.

    Question : [Re] Inquiry for the item from joc****

    Have stock for s2 9.7?

    Answer : [Re] Inquiry for the item from joc****

    Yes. Have stock for both sizes. Do not order wrong size. Thank you.

    Question : [Re] Inquiry for the item from joc****

    The price showed is for tab s2 9.7, right?

    Answer : [Re] Inquiry for the item from joc****

    This item is tab s2 9.7 inch .

  • Question : Inquiry from ver****Apr 07, 2019

  • Question : Inquiry from Sod****Nov 20, 2018

  • Question : Inquiry for the item from ric****Aug 25, 2018

  • Question : ColorJul 23, 2016

    Hi seller,
    Is wine color available?

    Answer : [Re] Color

    There is no such color in the item selection. Thank you.

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Brand New Philips Mini Combo CD Soundmachine AZ215B/12. Local SG Stock and warranty !!
Brand New Philips Mini Combo CD Soundmachine AZ215B/12. Local SG Stock and warranty !!
Item Q&A
  • Question : Inquiry for the item from sar****Dec 08, 2019

    Hi, the warranty is 2 years included. But there is another option for warranty.may I know the difference?

    Answer : [Re] Inquiry for the item from sar****

    The other warranty you ignore. The set automatically comes with 2 years local warranty. The other warranty is qoo10 system trying to get you to buy extended warranty. Not necessary. Don’t waste money buying extra warranty and insurance . The other option just select “none”. Thx

    Question : [Re] Inquiry for the item from sar****

    May I know earliest delivery date?

    Answer : [Re] Inquiry for the item from sar****

    If order today, it will be processed tomorrow and shipped. Delivery would be wednesday or thursday this coming week.

    Question : [Re] Inquiry for the item from sar****

    Will consider.Thanks a lot..

    Answer : [Re] Inquiry for the item from sar****

    No rush. You take your time. If order is received, the warehouse will process accordingly . Thank you.

Brand New Portable Handheld Scanner. 300 - 600 dpi. MicroSD Support. SG Stock and warranty.
Brand New Portable Handheld Scanner. 300 - 600 dpi. MicroSD Support. SG Stock and warranty.
Item Q&A
  • Question : Inquiry for the item from 236****Nov 14, 2019

  • Question : Inquiry for the item from tis****Aug 12, 2019

    Is there ready stock?

    Answer : [Re] Inquiry for the item from tis****

    Yes. In stock. You can order anytime. Thanks for asking.

  • Question : Inquiry for the item from 241****Mar 31, 2019

  • Question : Inquiry for the item from a13****Oct 11, 2018

    Can i scan multiple pages into a single pdf?

    What do u mean by i cannot select the brand

    Answer : [Re] Inquiry for the item from a13****

    You can allign the pages you want to scan together. The scanner operates by detecting movement of the scanner itself. If you stop moving the scanner during the scan, it will automatically save the image into the microsd. So what most people do is if they want to scan multiple documents, they scan each document individually. Then use graphic software to edit the 2 images and merge them together. You can download free software from download.com (cnet) or most use photoshop. This scanner is many for many companies. We produce this scanner in bulk for retailers such alcera, sony, panasonic, magicscan etc. The scanner (specs and design as shown in the photo) is the same. Just that the brand pasted on the scanner may be different. Thank you for asking.

  • Question : SD Card Full problemJul 27, 2018

    Hi firsty can the scanner be use with Mac computers? I just got the scanner today but it seems the SD card does not seems to work? Its keeps saying SD card full on the display but there was nothing on SD card when I connected it to my mac computer.

    My box did not include the pouch for the scanner so I think you forgot to put send it to me?

    Answer : [Re] SD Card Full problem

    The microsd is only 2gb capacity. Actually the microsd card is not provided if you look at the item description. We only included it just for your reference. The set supports up to 32gb microsd so please use your own microsd card. You can buy any microsd card from outside.

    When you scan, natrually the file is big so a 2gb microsd not enough space :).

    Because we didn't have a pouch, we provided a free microsd card with adapter but if you want a pouch, u can email e.products2001@gmail.com and the admin lady can have a pouch mailed to you by singpost. Thanks.

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Brand New Durable Premium Quality Portable Foldable Mosquito Tent. Mosquito Net. Choice of 3 sizes. Local SG Stock and warranty !!
Brand New Durable Premium Quality Portable Foldable Mosquito Tent. Mosquito Net. Choice of 3 sizes. Local SG Stock and warranty !!
Item Q&A
  • Question : Inquiry for the item from 240****Dec 07, 2019

    Does mosquito tent have bottom net?

    Answer : [Re] Inquiry for the item from 240****


    See item description, the tent comes with a removable floor so you can use it on the bed as well. I guess that is what you mean bottom net.

  • Question : Inquiry for the item from Can****Jul 28, 2019

    Can i fit this into baby cot

    Answer : [Re] Inquiry for the item from Can****

    So far for this one, people use it for bed. Dimensions provided.

    For baby cot, most buy the ones in the links below :

    https://www.qoo10.sg/item/BRAND-NEW-BABY-BED-MOSQUITO-NET-2018-CHOICE-OF-2-LINING-COLORS/443452304

    https://www.qoo10.sg/item/BRAND-NEW-PREMIUM-BABY-BED-MOSQUITO-NET-TENT-LOCAL-SG-STOCK-AND/465956575

    https://www.qoo10.sg/item/BRAND-NEW-PORTABLE-BABY-BED-MOSQUITO-TENT-GREAT-FOR-TRAVEL-LOCAL/436512035

    or

    https://www.qoo10.sg/item/BRAND-NEW-PREMIUM-FOLDABLE-BABY-MOSQUITO-NET-INFANT-LOCAL-SG/434689772

  • Question : Inquiry related return and exchange from lim****Apr 17, 2019

    Faulty wire cracked when fold it.

    Answer : [Re] Inquiry related return and exchange from lim****

    Please kindly email e.products2001@gmail.com and file attach the photo. The admin lady will forward to the warehouse. No problem with exchanging for another set. You need to show the damaged portion or what you mean by "Faulty wire cracked". Thanks.

    Question : [Re] Inquiry related return and exchange from lim****

    Cracked part , I taped it

    Answer : [Re] Inquiry related return and exchange from lim****

    Please kindly email e.products2001@gmail.com and file attach the photo. The admin lady will forward to the warehouse for their action. No problem with exchanging for another set. Thanks.

  • Question : Inquiry for the item from mag****Apr 18, 2018

    Size of single size bed?

    Answer : [Re] Inquiry for the item from mag****

    150 x 200cm but it is also best you measure your side to be double sure . Thanks.

  • Question : Service centre or shop addressSep 05, 2015

    Is the warranty under shop or teclast service centre ?

    Please advise address.

    Please advise procedure for warranty.

    Thanks.

    Answer : [Re] Service centre or shop address

    Did you order from us ? There is no teclast service centre here in Singapore. Warranty is provided by the individual vendor you purchase your tablet from. Of course every set comes with teclast international warranty but that is covered by Teclast in China.

    Question : [Re] Service centre or shop address

    What is your shop address ?

    Or do i have to send to china for warranty ?

    Answer : [Re] Service centre or shop address

    We are not a retail shop. We are a mail order business in Singapore.

    Question : [Re] Service centre or shop address

    do i have to send to china for warranty and pay shipping fees.

    Will product become lost ?

    Answer : [Re] Service centre or shop address

    That is between you and teclast in China. Usually before you send to them, you have to email them directly at their website and inform them in advance. Thank you.

    Question : [Re] Service centre or shop address

    So there is no local warranty?

    Warranty is with Telcast in China.

    Thanks.

    Answer : [Re] Service centre or shop address

    Did you purchase the tablet from us ? If you have please provide your qoo10 order number. Thank you.

    Question : [Re] Service centre or shop address

    I am potential buyer. Before i buy i like to understand what you mean by local warranty.

    Please explain clearly. Many would like to know to justify the higher price you are alsking.

    Answer : [Re] Service centre or shop address

    If you purchase from us, we provide local warranty as stated in the item description of the product. It is written clearly at the beginning of the description. Local warranty means if the tablet breaksdown, you mail the tablet back to us locally, we fix it and send it back to you. Shipping charges we pay both directions. After warranty period is over, we charge you accordingly.
    You are welcome to purchase from others as I am sure there are cheaper prices elsewhere. That would be between you and them. We cannot comment on their prices.
    Do note you are buying a china brand tablet. Unlike buying samsung, iPad, acerbic, lenovo etc which do have local service centers, teclast,ainol etc and other brands have no rep here in Singapore. Warranty is therefore between you and the vendor your purchase from.
    If you are one who is very afraid of bring inconvenienced, I would recommend you buy the local brand tablets which we also sell.
    Thank you for your kind understanding.

    Question : [Re] Service centre or shop address

    Thanks.

    So if tablet is faulty i can mail to you in Singapore. So i will be dealing with you direct for first and second year. ?

    What if i find scratches or dead pixel when i receive tablet from you ?

    Thanks.

    Answer : [Re] Service centre or shop address

    Yes. The set comes as is. Dead pixel we have no control. Not covered by warranty. For scratches, we check set before we ship. Thank you.

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Brand New Electrical Heating Pad with Herb Insert. Premium Versatile. Local SG Stock and warranty !!
Brand New Electrical Heating Pad with Herb Insert. Premium Versatile. Local SG Stock and warranty !!
Item Q&A
  • Question : Inquiry for the item from sua****Dec 06, 2019

  • Question : DeliveryMar 05, 2018

    Could you please tell us how long it takes to have this product delivered locally in SG? Thank you.

    Answer : [Re] Delivery

    Delivery by qxpress is the usual 2 to 3 business days. Local delivery. Thanks.

  • Question : Rust?Sep 20, 2016

    Do these shelves get rusty in Singapore's humid environment?

    Answer : [Re] Rust?

    It is carbon steel and the external surface is coated. So far we have had no reports of rust.

  • Question : 5/6 tier Racks with WheelsJun 11, 2016

    Do you sell these 5/6 tier racks with wheels for ease of moving around?
    If not, can wheels be attached the legs of these 5/6 tier racks?

    I have seen similar racks with screw-in legs which can be replaced with screw-n wheels.
    I do not mind buy the racks from you and buy screw-in wheels separately but I need to know if your racks can be fitted with wheels.

    Answer : [Re] 5/6 tier Racks with Wheels

    This item no wheels. We do sell many racks with wheels. You can search our store at http://www.qoo10.sg/shop/e-products . Search for keyword "rack". We have many types. Thanks.