Q&A board

Q & A Lists
Item Question & Answer
[Promotional Offer] ECOVACS DEEBOT OZMO 600 / Upgraded Robot Vacuum  Deep cleaner / Local Warranty
[Promotional Offer] ECOVACS DEEBOT OZMO 600 / Upgraded Robot Vacuum Deep cleaner / Local Warranty
Item Q&A
  • Question : Inquiry for the item from yel****Jan 16, 2020

    What is the difference btwn 600 and 610?

    Answer : [Re] Inquiry for the item from yel****

    OZMO 610 is white and support adjustable suction power, and inter changeable suction inlet. Other than that, both are quite the same.

    Question : [Re] Inquiry for the item from yel****

    Does the 600 dry vac and wet mop at the same time? Must i choose either one option?

    Answer : [Re] Inquiry for the item from yel****

    It does 2 task together vacuum and mop. Or vacuum only. Cannot only mop without vacuum. Thanks!

    Question : [Re] Inquiry for the item from yel****

    Does any deebot use HEPA filter?

    Answer : [Re] Inquiry for the item from yel****

    The filter used is high efficiency filter which is similar to HEPA filter. Thanks!

  • Question : Inquiry for the item from que****Jan 12, 2020

    My vacuum cleaner is the Ozmo 600. Discovered the water from the container is not getting through to the mopping cloth. Is there a repair centre that I can send for a check up?

    Answer : [Re] Inquiry for the item from que****

    Please send it to the service centre for check. Thanks!

    Question : [Re] Inquiry for the item from que****

    Can please let me have the address and telephone number of the service centre ? Thank you

    Answer : [Re] Inquiry for the item from que****


    You may wish to visit our service centre for assistance at Ban Leong Technologies Ltd, 150 Ubi Avenue 4 #04-01 Singapore 408825 with your relevant document will suffice as proof for warranty purposes.Our technician will assist you from there directly and also you may check the condition on the spot . Below details for your references , thank you .

    Operation hours : Monday to Friday , 9am -5 pm . Please avoid lunch 12-2pm. Saturday 9-12noon.
    +65 65129250 (Service Hotline)

  • Question : Inquiry for the item from Clu****Dec 29, 2019

    My Deebot Ozmo 600 bought in Apr 2019 through Qoo10 is faulty. The battery no longer can be charged. I saw that there are others who bought this model also reported the same issue.

    Is this the correct address for the Service centre: 150, Ubi Ave 4, #04-01, S(408825)?

    Answer : [Re] Inquiry for the item from Clu****

    Yes address is correct. Thanks!

  • Question : Inquiry for the item from dar****Dec 07, 2019

    My Deebot Ozmo 600 seems battery is drop. Only charged about 15minutes and the light turn off. After cleaning 1times the battery shows red again.

    Please inform how to fix this?
    Thanks

    Answer : [Re] Inquiry for the item from dar****

    Is your set still under warranty? If yes, you may bring the whole unit to the service centre for servicing. Thanks!

    Question : [Re] Inquiry for the item from dar****

    Yes, still under warranty. Just purchase on May"19
    The problem is deebot not in Singapore. Could you replace the battery or the spareparts need to be fix?

    Answer : [Re] Inquiry for the item from dar****

    If the battery is faulty, we will replace the battery. Please bring in to the service centre. Thanks!

  • Question : Inquiry for the item from tkp****Dec 04, 2019

    Can advise on the app.. i could pair even though i change the wifi to only 2.4 . Any instructions or step on the app n how to pair?

    Answer : [Re] Inquiry for the item from tkp****

    https://www.ecovacs.com/uk/company/common?type=wifisetup

    You want to check out this link. Thanks!

    Question : [Re] Inquiry for the item from tkp****

    Hi tried still cannot pair

    Answer : [Re] Inquiry for the item from tkp****

    Please download ecovacshome apps, and not the old ecovacs apps. Thanks.

    Question : [Re] Inquiry for the item from tkp****

    Yes download the new app.. cant pair.. i cant see the xxx.ecovacs.. on the wifi listing.

    Answer : [Re] Inquiry for the item from tkp****

    No matter how many times reset button i press.. the wifi list do not detect the robot. Pls advise .. i m so helpless.

    Question : [Re] Inquiry for the item from tkp****

    Make sure you joined 2.4Ghz before setup. After joining, you May open the apps, follow by adding a new robot from Ozmo600 series. Make sure the WiFi info are entered. Follow by entering setup, just press the reset button for 3-5 seconds. After that, just follow thru the setup process in the apps. Thanks!

    Answer : [Re] Inquiry for the item from tkp****

    1. i m on 2.4ghz.
    2. Open the app and add Ozmo600
    3. enter wift pass word.
    4. failed mutlitple times, it can setup.
    i read somewhere that wifi list can see xxx.ecovacs..my wift listing cannot see. how to know whether is the robot wifi is really working

    Question : [Re] Inquiry for the item from tkp****

    1. i m on 2.4ghz ( I split the 2.4 and 5 with different name and password).
    2. Open the app and add Ozmo600
    3. enter wift pass word.
    4. failed mutlitple times, it cannot setup.
    i read somewhere that wifi list can see xxx.ecovacs..my wift listing cannot see. how to know whether is the robot wifi is really working.

    Answer : [Re] Inquiry for the item from tkp****

    Do you mind calling the service helpline at 65129250 or 8001013830. Thanks!

+View all Notice, FAQ, Q&A >>
ECOVACS Slim2 Marvel / Slim2 Accessories
ECOVACS Slim2 Marvel / Slim2 Accessories
Item Q&A
  • Question : Inquiry from edd****Jan 17, 2020

    Hi Can I check if you sell the battery for Slim 2? How much is it?

    Answer : [Re] Inquiry from edd****

    Please call service centre at 65129250 to check. Thanks!

  • Question : Inquiry for the item from haz****Dec 19, 2019

    Hi. When will the filter be restock?

    Answer : [Re] Inquiry for the item from haz****

    We have just erstock!

  • Question : Inquiry for the item from jes****Oct 17, 2019

    Is the filter stocks in yet? I am still waiting.😕

    Answer : [Re] Inquiry for the item from jes****

    is the filter available yet? Can you update asap?

    Question : [Re] Inquiry for the item from jes****

    No worries, we will arrange 1 to send to you. Thanks!

  • Question : Inquiry for the item from jes****Oct 13, 2019

    Is the filter stocks in yet? I have waited over a month.

    Answer : [Re] Inquiry for the item from jes****

    Yup. We will adjust the stocks for order by Tuesday. Thanks for your patient.

  • Question : Inquiry for the item from jes****Sep 18, 2019

    The filter has been out of stock for awhile. When are stocks coming in?

    Answer : [Re] Inquiry for the item from jes****

    We are expecting in 3 weeks time. Thanks!

+View all Notice, FAQ, Q&A >>
ECOVACS DEEBOT N79T / App Control / Robot Vacuum  Cleaner with 1 Year  Local  Warranty
ECOVACS DEEBOT N79T / App Control / Robot Vacuum Cleaner with 1 Year Local Warranty
Item Q&A
  • Question : Inquiry for the item from bad****Nov 02, 2019

    Hi, my Robot Vacuum is showing some malfunction. The sensor seems to be not working. It is banging into everything. How do I resolve this issue. Thank you.

    Answer : [Re] Inquiry for the item from bad****

    Can you try cleaning the robot as well as clean the front bumper. Sensor might not be sensitive if dirty. Thanks!

    Question : [Re] Inquiry for the item from bad****

    Hi. It still doesnt work. If I were to bring the robot down for repair. What do I need to bring? It's still under warranty

    Answer : [Re] Inquiry for the item from bad****

    Please bring along the online transaction slip as will as the robot. Thanks!

    Question : [Re] Inquiry for the item from bad****

    I bought it in Feb

    Answer : [Re] Inquiry for the item from bad****

    Please print out the slip with purchase date. Thanks!

    Question : [Re] Inquiry for the item from bad****

    how do I print?

    Answer : [Re] Inquiry for the item from bad****

    oh okay. I found it

    Question : [Re] Inquiry for the item from bad****

    Ok thanks!

    Answer : [Re] Inquiry for the item from bad****

    Thank you.

  • Question : Inquiry for the item from roc****Jan 15, 2020

    Hi there ,

    Is it possible to self collection?

    Answer : [Re] Inquiry for the item from roc****

    Sorry , self collection service is not available .

  • Question : Inquiry for the item from jes****Jan 13, 2020

    Hi, can you show me the dust box and the heap filter for N79T model.

    Answer : [Re] Inquiry for the item from jes****

    https://www.lazada.sg/products/ecovacs-deebot-n79tdeebot-600-filter-i291300412-s480328937.html
    Here is the filter. There is no dustbox available for N79T for now. Thanks!

  • Question : Inquiry related delivery from yls****Jan 13, 2020

    Hi. If i order today,can it be delivered by friday 17 jan?

    Answer : [Re] Inquiry related delivery from yls****

    Yes , usually the delivery will take 2-3working days to reach you .

  • Question : Inquiry for the item from dis****Jan 13, 2020

    Cny $148 ends?

    Answer : [Re] Inquiry for the item from dis****

    Yes , please purchase durng the promo period . Thank you .

+View all Notice, FAQ, Q&A >>
[EXCLUSIVE] ECOVACS DEEBOT OZMO 920 /RobotVacuum OZMO™Mopping Technology /AppControl /Local Warrant
[EXCLUSIVE] ECOVACS DEEBOT OZMO 920 /RobotVacuum OZMO™Mopping Technology /AppControl /Local Warrant
Item Q&A
  • Question : Inquiry for the item from tay****Jan 15, 2020

    Hi, where is your service Center located? Also, where can I get 920 accessories (for mop pad, can I use other models mop pads?)

    Answer : [Re] Inquiry for the item from tay****

    Dear Customer ,

    Our seevice center located at Ban Leong Technologies Ltd, 150 Ubi Avenue 4 #04-01 Singapore 408825 .
    Operation hours : Monday to Friday , 9am -5 pm . Please avoid lunch 12-2pm. Saturday 9-12noon.
    +65 65129250 (Service Hotline)

    You may puchase Deebot 920 accessories thru below link at the moment , and we wil upload the listing in our Qoo10 shop by this week .

    https://www.lazada.sg/products/ecovacs-ozmo-920ozmo-950-side-brush-i522220391-s1464068447.html?spm=a2o42.searchlist.list.19.255c321fBVAzbJ&search=1
    https://www.lazada.sg/products/ecovacs-ozmo-920ozmo-950-main-brush-i522078335-s1463420616.html?spm=a2o42.searchlist.list.11.255c321fBVAzbJ&search=1
    https://www.lazada.sg/products/ecovacs-ozmo-920ozmo-950-mopping-cloth-i522214693-s1464220078.html?spm=a2o42.searchlist.list.3.255c321fBVAzbJ&search=1

    Question : [Re] Inquiry for the item from tay****

    Thank you for your reply. I want to purchase all these accessories only through qoo10 along with the robot. I do not want to use other platforms. Please quickly upload the listing and inform me when it is done.

    Answer : [Re] Inquiry for the item from tay****

    Well noted , we will update you once is done.

  • Question : Inquiry for the item from Col****Jan 01, 2020

  • Question : Inquiry for the item from gab****Dec 28, 2019

    May i know whats the suction power for 920

    Answer : [Re] Inquiry for the item from gab****

    Suction for 920 is 600/1200pa, adjustable using app. Thanks!

  • Question : Inquiry for the item from 236****Dec 27, 2019

  • Question : Inquiry for the item from web****Dec 10, 2019

    Hi,

    What’s the difference between Ozmo 920 and 900?

    Answer : [Re] Inquiry for the item from web****

    OZMO 920 is a newer model. But spec are quite the same. OZMO 920 able to store 3 maps compared to OZMO 930 only 1. Thanks!

+View all Notice, FAQ, Q&A >>
ECOVACS DEEBOT OZMO Slim11 /Robot Vacuum Cleaner OZMO™Mopping Technology  with 1 Year Local Warranty
ECOVACS DEEBOT OZMO Slim11 /Robot Vacuum Cleaner OZMO™Mopping Technology with 1 Year Local Warranty
Item Q&A
  • Question : Inquiry for the item from cra****Jan 15, 2020

    Whats the suction power and water tank capacity? And how long does delivery takes?

    Answer : [Re] Inquiry for the item from cra****

    The water tank 180ml , suction power 600-1000PA

  • Question : Inquiry related cancel and refund from mar****Dec 29, 2019

  • Question : Inquiry related delivery from mar****Jan 01, 2020

  • Question : Inquiry for the item from tee****Dec 17, 2019

    Is the side sweeper screw in or click on type?

    Answer : [Re] Inquiry for the item from tee****

    is click on type . Thank you .

  • Question : Inquiry for the item from ste****Dec 14, 2019

    Hi

    whats the difference between N97T and OZMO Slim?

    thanks

    Answer : [Re] Inquiry for the item from ste****

    N79T is our basic model with vacuum and cleaning random pattern. OZMO Slim11 is much slimmer with mopping and clean in zigzag pattern.

+View all Notice, FAQ, Q&A >>
ECOVACS DEEBOT OZMO 900 / Smart Navi 3.0 / OZMO mopping system / App Control / FREE 1 Year Warranty
ECOVACS DEEBOT OZMO 900 / Smart Navi 3.0 / OZMO mopping system / App Control / FREE 1 Year Warranty
Item Q&A
  • Question : Inquiry for the item from yel****Jan 14, 2020

    Hi. Whats the difference between 900 and 920?

    Answer : [Re] Inquiry for the item from yel****

    920 is a newer model with 3 maps storage. Else the specs are the same as 900.

  • Question : Inquiry for the item from kol****Dec 20, 2019

  • Question : Inquiry from est****Dec 06, 2019

    Hi, how do I claim for warranty?

    Answer : [Re] Inquiry from est****

    You may bring the faulty robot with the purchase receipt (print from online transaction) to the service centre. Thanks!

  • Question : Inquiry for the item from 261****Dec 01, 2019

  • Question : Inquiry for the item from ros****Nov 29, 2019

    Hi, I'm looking for a robot for my 2-room flat (45sqm) to do:
    - cleaning floors of bedroom, living and kitchen (no slopes or steps)
    - mopping
    - go over rugs/carpets
    - self charging
    - mapping

    Which are the ones that I can consider? Thanks!

    Answer : [Re] Inquiry for the item from ros****

    If you need mapping, OZMO900 is good. Else a OZMO600 can be suitable for vacuum and mopping without mapping. Thanks!

    Question : [Re] Inquiry for the item from ros****

    Thanks, can I know what is the difference between mapping and non mapping? I am not always home so I would like the robot to clean it regularly and make sure that most areas in the house is covered.

    Answer : [Re] Inquiry for the item from ros****

    This is mapping. You can see the floor plan of your home. If no mapping, you can’t see.

+View all Notice, FAQ, Q&A >>
*NEW 2019* ECOVACS WINBOT X / Safety Tether System / Cordless Power Source / Deep Clean Mode
*NEW 2019* ECOVACS WINBOT X / Safety Tether System / Cordless Power Source / Deep Clean Mode
Item Q&A
  • Question : Inquiry related delivery from Dot****Jan 12, 2020

ECOVACS Ozmo 600 Accessories
ECOVACS Ozmo 600 Accessories
Item Q&A
  • Question : Inquiry for the item from lon****Jan 08, 2020

    Restock for water tank assembly?

    Answer : [Re] Inquiry for the item from lon****

    Dear Customer ,

    The stock is available , please purhcase before sold out .Thank you .

  • Question : Inquiry for the item from cha****Dec 09, 2019

  • Question : Inquiry for the item from gin****Dec 08, 2019

    Hi,
    May I know when is the stock coming in for the main brush as I would like to place order.
    Thanks

    Answer : [Re] Inquiry for the item from gin****

    Please kindy make your purchase. We had updated the qty.

    Question : [Re] Inquiry for the item from gin****

    Sure thanks

    Answer : [Re] Inquiry for the item from gin****

    Thanks!

  • Question : Inquiry for the item from roc****Nov 30, 2019

    Hi any idea when will the new stock for the main brush be available?

    Answer : [Re] Inquiry for the item from roc****

    Will be in after 8th Dec. Thanks!

  • Question : Inquiry for the item from ahl****Sep 15, 2019

    could i know when the main brush be available?

    Answer : [Re] Inquiry for the item from ahl****



    https://www.qoo10.sg/item/ECOVACS-DEEBOT-M81-ACCESSORIES/648635820

    Please order this main brush. Can be used in OZMO 600. Thanks!

+View all Notice, FAQ, Q&A >>
🐻 PRE-ORDER 🐻 ECOVACS DEEBOT U3 LINE FRIENDS EDITION | App Control | Local Warranty | Mopping
🐻 PRE-ORDER 🐻 ECOVACS DEEBOT U3 LINE FRIENDS EDITION | App Control | Local Warranty | Mopping
Item Q&A
  • Question : Inquiry for the item from fun****Jan 06, 2020

    Hello when can I receive my item?

    Answer : [Re] Inquiry for the item from fun****

    As this is a pre-order, We will start deliver from 12th Jan. Thanks!

  • Question : Inquiry for the item from wei****Dec 21, 2019

  • Question : Inquiry for the item from ahc****Dec 19, 2019

    Hi seller,

    when is this expected to be ship if I purchase today?

    Answer : [Re] Inquiry for the item from ahc****

    Expected to receive by 15th Jan 2020. Thanks!

  • Question : Inquiry for the item from jam****Dec 19, 2019

ECOVACS Deebot 900 Accessories
ECOVACS Deebot 900 Accessories
Item Q&A
  • Question : Inquiry for the item from Win****Jan 01, 2020

    N79 can use?

    Answer : [Re] Inquiry for the item from Win****

    Cannot. Please use the N79T accessories.

  • Question : Inquiry for the item from kav****Jul 18, 2019

    Hello! Do u have Deebot N78 watertank accessories for sale? If yes, how much will it be?

    Answer : [Re] Inquiry for the item from kav****

    You may get it from this link. Thanks!
    https://www.lazada.sg/products/ecovacs-deebot-m81m81-pro-mopping-cloth-i292338793-s492517325.html?spm=a2o42.seller.list.63.4628453b9qFHlh&mp=1

  • Question : Inquiry for the item from blu****May 08, 2019

    Can fit for deebot 600?

    Answer : [Re] Inquiry for the item from blu****

    Cannot. Deebot 600 accessories will be in next week. Thanks!

ECOVACS DEEBOT OZMO 930 / Smart Navi for customized clean / App Control / FREE 1 Year Warranty
ECOVACS DEEBOT OZMO 930 / Smart Navi for customized clean / App Control / FREE 1 Year Warranty
Item Q&A
  • Question : Inquiry for the item from gab****Dec 28, 2019

  • Question : Inquiry for the item from gab****Dec 28, 2019

  • Question : Inquiry for the item from xia****Oct 25, 2019

    Any place to see the demo ?

    Answer : [Re] Inquiry for the item from xia****

    You May visit Harvey Norman Milliena Walk to see the demo.

    Question : [Re] Inquiry for the item from xia****

    Thank you

    Answer : [Re] Inquiry for the item from xia****

    May I know which day got demo, scare i go down dont have. thank you.

    Question : [Re] Inquiry for the item from xia****

    They have demo unit whole day long. Thanks!

  • Question : Inquiry for the item from nur****Oct 06, 2019

    What is the diff between 920 and 930.

    Answer : [Re] Inquiry for the item from nur****

    Both feature are almost the same. Ozmo920 is a newer model, and slimmer then 930. 920 is able to store 3 maps compared to 930 only 1.

  • Question : Inquiry for the item from 209****Sep 26, 2019

    Hi,

    What is the difference between 930 and 920?

    Answer : [Re] Inquiry for the item from 209****

    OZMO 920 is a new model with is able to store 3 maps in the Apps.
    OZMO 930 is a current model with carpet detector.

    Both are able to mop and map the whole house. Thanks!

    Question : [Re] Inquiry for the item from 209****

    In terms of cleaning power, which one is better? so 920 is newer than 930?

    Answer : [Re] Inquiry for the item from 209****

    In term of cleaning effectiveness, 920 will be better then 930.

+View all Notice, FAQ, Q&A >>
ECOVACS Deebot N79T Accessories
ECOVACS Deebot N79T Accessories
Item Q&A
  • Question : Inquiry for the item from uni****Dec 25, 2019

  • Question : Inquiry for the item from rau****Dec 25, 2019

    side brush come in pair or individual?

    Answer : [Re] Inquiry for the item from rau****

    The side brush is in pair. Thanks!

  • Question : Inquiry for the item from shu****Dec 04, 2019

    does the filter come with the black sponge?

    Answer : [Re] Inquiry for the item from shu****

    Nope.

  • Question : Inquiry for the item from gin****Nov 23, 2019

    Hi,
    Can this parts be use on OMZ600 model?

    Answer : [Re] Inquiry for the item from gin****

    Cannot.

    Question : [Re] Inquiry for the item from gin****

    Are you the distributor? Any idea where can I get those spare parts etc

    Answer : [Re] Inquiry for the item from gin****

    Please click on this link to purchase the accessories for OZMO 600. Thanks!
    https://qoo.tn/BSoquV/Q108686100

  • Question : Inquiry related return and exchange from shu****Oct 25, 2019

    Hi, I purchased the filter but it didn’t come with the black sponge as in the picture. Is there a way I can get that? I am missing that piece.

    Answer : [Re] Inquiry related return and exchange from shu****

    So sorry, we will mail to you. Thanks

    Question : [Re] Inquiry related return and exchange from shu****

    Thanks!

    Answer : [Re] Inquiry related return and exchange from shu****

    Thanks!

    Question : [Re] Inquiry related return and exchange from shu****

    Thanks

+View all Notice, FAQ, Q&A >>
ECOVACS Ozmo Slim 11 Accessories
ECOVACS Ozmo Slim 11 Accessories
Item Q&A
  • Question : Inquiry related delivery from ade****Dec 16, 2019

    Why there is no option for Qxpress even I bought for few items and need to pay for normal mail charge for 4++?

    Answer : [Re] Inquiry related delivery from ade****

    For accessories will be by normal mail. Thanks!

  • Question : Inquiry for the item from ste****Sep 20, 2019

ECOVACS DEEBOT OZMO 610 /OZMO™Mopping Technology /App Control /Google Home Support
ECOVACS DEEBOT OZMO 610 /OZMO™Mopping Technology /App Control /Google Home Support
Item Q&A
  • Question : Inquiry from csw****Dec 11, 2019

    Hi, I will like to purchase this Ecovacs Ozmo 610 but under the payment method, I am not allowed to select full payment, and I am unable to select the other payment options like Visa, MasterCard. The only option provided is Amex and 0% installment payment.

    Can you please check and clarify why this is the case? Thank you.

    Answer : [Re] Inquiry from csw****

    Please contact Qoo10 svc for further details, Thank you .

    Question : [Re] Inquiry from csw****

    Hi Qoo10 service center told me to contact seller as the payment restriction is set by the seller!

    —-Quote—-
    Dear customer
    Good day to you.

    Please be informed as per checked for this item there is a restricted payment method, the seller only put AMEX for the payment method.

    For further information you may check with the seller as below guide :

    (PC Web)Go to the Item Page >> Go to Questions & Answers section >> Scroll down and there is an "Ask Question " button >> Click on the "Ask Question " button [**Please do not share your personal/private info in your inquiry]
    —-unquote—-

    Answer : [Re] Inquiry from csw****

    Had feedback to Qoo10 to check. Thanks!

    Question : [Re] Inquiry from csw****

    Hi has the payment method issue been resolved?

    Answer : [Re] Inquiry from csw****

    Please try again .

  • Question : Inquiry for the item from che****Nov 06, 2019

    Hi u have so many models? What do you recoomen if my requirements are
    1. Quiet
    2. Can suck n mop umder most furnitures
    3. Can clean near the edges and tight corner
    4. Can adjust vacuum strength automatically depending on the floor surface and/or presence of carpets

    Answer : [Re] Inquiry for the item from che****

    I would recommend Ozmo Slim 11 for your requirements

  • Question : Inquiry for the item from joa****Oct 22, 2019

    May i know the noise level for the 610 series as compared to the slim11 model.

    Answer : [Re] Inquiry for the item from joa****

    Noise level around 56db. As both suction can be adjust, for max mode it will be noisier. Thanks!

  • Question : Inquiry for the item from kye****Sep 26, 2019

    Hi I am interested to buy this product, please explain the differences between the slim11 and ozmo 610. I need a rebot for hard wood with no carpet and mopping function. Which one is ideal ? What is the charging time for both model ? Also please extend the promotion period pls

    Answer : [Re] Inquiry for the item from kye****

    You May check out OZMO600 for for value for money.

ECOVACS N78 Accessories
ECOVACS N78 Accessories
Item Q&A
ECOVACS Ozmo 900 Accessories
ECOVACS Ozmo 900 Accessories
Item Q&A
  • Question : Inquiry for the item from Hwh****Nov 30, 2019

    Hello
    Do you sell ozmo 900 mopping rack/plate as well?

    Answer : [Re] Inquiry for the item from Hwh****

    Yes we do.

  • Question : Inquiry for the item from wan****Aug 18, 2019

    Hi. Do you sell the plastic cover that goes under the main brush for the Ozmo 900? Thanks.

    Answer : [Re] Inquiry for the item from wan****

    https://s.lazada.sg/s.ggWc
    You can get it here

  • Question : Inquiry for the item from pat****Aug 02, 2019

    Kindly advise will you be listing the water reservoir for ozmo 900. Thanks

    Answer : [Re] Inquiry for the item from pat****

    You can get it here

    https://s.lazada.sg/s.5qUS

  • Question : Inquiry for the item from des****Jul 27, 2019

    Hi, please advise whether you do sell the water reservoir for OZMO 900. Thanks

    Answer : [Re] Inquiry for the item from des****

    Yes we do, we will list in the accessories option soon.

  • Question : Inquiry for the item from eli****Jul 24, 2019

    Hi, when will the cleaning pad and dustbin box be restocked? :)

    Answer : [Re] Inquiry for the item from eli****

    We had restocked. Thanks!

+View all Notice, FAQ, Q&A >>
ECOVACS Ozmo 930  Accessories
ECOVACS Ozmo 930 Accessories
Item Q&A
  • Question : Inquiry for the item from jSt****Nov 11, 2019

    Hi,

    Do you have ecovacs deebot 950 accessories pack.?


    If yes, can I have all the 950 Model number or part number, so I can order from you.thanks

    Answer : [Re] Inquiry for the item from jSt****

    Not available yet. OZMO 950 accessories will come in in Dec. Thanks!

  • Question : Inquiry for the item from amb****Oct 11, 2019

    Do u have any main brush for ozmo 930?

    Answer : [Re] Inquiry for the item from amb****

    We will update next week. Currently out of stocks. Thanks!

ECOVACS Deebot M81 Accessories
ECOVACS Deebot M81 Accessories
Item Q&A
  • Question : Inquiry for the item from ahl****Oct 31, 2019

    could i know when the main brush be avialble?

    Answer : [Re] Inquiry for the item from ahl****

    Let us check if other model brush can be used on M81. Will update u again

  • Question : Inquiry for the item from aln****Sep 20, 2019

    Hi, can I get this mopping cloth dimensions size for my ozmo 600. The M81 mopping cloth size is smaller than my ozmo 600 and doesn't fit. Attached photo is my currently size mopping cloth

    Answer : [Re] Inquiry for the item from aln****

    Please buy the cleaning pad from this listing. Thanks!


    https://qoo.tn/BxyljU/Q108686100

  • Question : Inquiry for the item from ivy****Aug 15, 2019

    Please advise if this can use for M81 pro?

    Answer : [Re] Inquiry for the item from ivy****

    Yes can be used for M81 Pro. Thanks!

  • Question : Inquiry for the item from diy****Jun 23, 2019

    Hi, may I know do you sell Deebot 600 series accessories?

    Answer : [Re] Inquiry for the item from diy****

    Yes we do.

    Question : [Re] Inquiry for the item from diy****

    May I know how is the price and how to order?

    Answer : [Re] Inquiry for the item from diy****

    https://qoo.tn/BGKk3T/Q108686100

    Please order here, both N79T shares the same accessories as Deebot 600. Thanks!

    Question : [Re] Inquiry for the item from diy****

    Thanks. I will place order soon.

    Answer : [Re] Inquiry for the item from diy****

    ok, Thank you .

    Question : [Re] Inquiry for the item from diy****

    Hello, I have received Deebot 600 accessories, you mention it is equivalent to N79T series, but what I received is slightly different at the shape of the fitting part. I have attached picture for your reference, please advise.

    Answer : [Re] Inquiry for the item from diy****

    Can you check on both ends?

    Question : [Re] Inquiry for the item from diy****

    I have tried. One side is able to fit in. The other side cannot, as shown in the picture. Left one is originally from my robot cleaner(diamond shape), Right one is bought from you (square shape).

    Answer : [Re] Inquiry for the item from diy****

    Let us check on Monday and get back to you.

    Question : [Re] Inquiry for the item from diy****

    hi, any updates?

    Answer : [Re] Inquiry for the item from diy****

    Hello

    Question : [Re] Inquiry for the item from diy****

    Hi Wang yun ling ,

    As spoken , we wil exchange the correct model to you by today around 7 pm , please update in here once you have recive the model .Thank you .

    Answer : [Re] Inquiry for the item from diy****

    Hi, I have received item. Thank you.

    Question : [Re] Inquiry for the item from diy****

    You have received stickers.To use stickers, please update Qtalk to the latest version.(Stickers are only available on Qtalk.)

ECOVACS Ozmo 610 Accessories
ECOVACS Ozmo 610 Accessories
Item Q&A
  • Question : Inquiry for the item from Jor****Sep 12, 2019

    Does the parts work with ecovac ozmo 600?

    Answer : [Re] Inquiry for the item from Jor****

    No, here are the parts for OZMO 600.
    https://www.qoo10.sg/item/ECOVACS-OZMO-600-ACCESSORIES/648234170