Q&A board

Q & A Lists
Item Question & Answer
ECOVACS ECOVACS DEEBOT OZMO T8 AIVI/T8/ Ozmo 950 / Ozmo 920 Robot Vacuum Cleaner / Local Warranty
ECOVACS ECOVACS DEEBOT OZMO T8 AIVI/T8/ Ozmo 950 / Ozmo 920 Robot Vacuum Cleaner / Local Warranty
Item Q&A
  • Question : Inquiry for the item from zhihongcaoApr 15, 2021

    Hi, may I know why is it that sometimes my deebot 950 can’t find its way back to docking station? It happens quite often, thanks

    Answer : [Re] Inquiry for the item from zhihongcao

    if the DEEBOT is searching for the Charging Dock for a longer time, it will eventually find the Charging Dock, and the DEEBOT will be fine.
    1. It is recommended that the DEEBOT should start from the Charging Dock so that it will be easier for it to find the Charging Dock afterwards.
    2. Check whether there are many obstacles surrounding the Charging Dock.
    3. Wipe and clean the Infrared Penetrating Plate.

    Question : [Re] Inquiry for the item from zhihongcao

    Hi what if the deebot gives a notification that it can’t find the charging dock? Pls see attached. I’m following 1 and 2 already.

    Answer : [Re] Inquiry for the item from zhihongcao

    Can you try to press the grey button for 5-15sec to reset the robot. After that setup again with your phone.
    See if after this reset helps. Thanks

  • Question : Inquiry for the item from marcus_lyzApr 12, 2021

  • Question : Inquiry for the item from indhumathi.rameshApr 11, 2021

    Hi is the T8 white model brand new or refurbished set? Is it cimpatible with ozmo pro mop?

    Answer : [Re] Inquiry for the item from indhumathi.ramesh

    All is brand new set , compatible with ozmo pro mop

  • Question : Inquiry from jlyne0804Apr 11, 2021

  • Question : Inquiry for the item from skzhongApr 05, 2021

+View all Notice, FAQ, Q&A >>
ECOVACS DEEBOT OZMO T8 950 AND 920 ACCESSORIES KIT
ECOVACS DEEBOT OZMO T8 950 AND 920 ACCESSORIES KIT
Item Q&A
  • Question : Inquiry for the item from marcus_lyzApr 14, 2021

  • Question : Inquiry for the item from jazz_xieMar 19, 2021

    Can i check if this is for 920 kit?

    Answer : [Re] Inquiry for the item from jazz_xie

    Yes, but currectly sold out

    Question : [Re] Inquiry for the item from jazz_xie

    But still can order from the link. So it is oos???
    When will the stock arrive?

    Answer : [Re] Inquiry for the item from jazz_xie

    We will restock this week

    Question : [Re] Inquiry for the item from jazz_xie

    So can i order now or wait for the stocks?

    Answer : [Re] Inquiry for the item from jazz_xie

    Please wait for the stocks. Thanks!

  • Question : Inquiry for the item from zhihongcaoDec 11, 2020

    hi may I know when will you have stock for this?

    Answer : [Re] Inquiry for the item from zhihongcao

    Will be in end of the month

  • Question : Inquiry for the item from choomlsOct 17, 2020

    Hi, will this also fit for the ozmo t8 aivi?
    Thanks

    Answer : [Re] Inquiry for the item from choomls

    Dear Customer, Yes, this ECOVACS DEEBOT OZMO T8 950 AND 920 ACCESSORIES KIT can use with T8 AIVI .Thank you .

  • Question : Inquiry for the item from RSSep 09, 2020

    Hi - Didn't understand why for all the accessories that I'm trying to chose one has to acknowledge that ECOVACS is not responsible for lost items through Normal mail when items are only delivered thru QExpress only?

    Answer : [Re] Inquiry for the item from RS

    Thats just incase. Thanks!

+View all Notice, FAQ, Q&A >>
*LATEST 2020 MODEL* ECOVACS OZMO T8 / App Control / Mopping /Robot Vacuum Cleaner w 1 Year Local Wty
*LATEST 2020 MODEL* ECOVACS OZMO T8 / App Control / Mopping /Robot Vacuum Cleaner w 1 Year Local Wty
Item Q&A
  • Question : Inquiry for the item from JimmyApr 13, 2021

  • Question : Inquiry for the item from mikehkyApr 10, 2021

  • Question : Inquiry for the item from skyflyhtcMar 14, 2021

  • Question : Inquiry for the item from mahesh_i10Mar 10, 2021

    The Ecovacs robot, is it very noisy while performing the duty ?? what is the noise level ??

    Answer : [Re] Inquiry for the item from mahesh_i10

    Noise Value (dBA ) ≤67

  • Question : Inquiry related delivery from scum_212Feb 26, 2021

+View all Notice, FAQ, Q&A >>
ECOVACS DEEBOT OZMO Slim 11 and U3 ACCESSORIES KIT
ECOVACS DEEBOT OZMO Slim 11 and U3 ACCESSORIES KIT
Item Q&A
  • Question : Inquiry for the item from JustmeApr 10, 2021

ECOVACS DEEBOT U2 Pro Robot Vacuum OZMO™ Mopping Technology / Design for Pet Owners
ECOVACS DEEBOT U2 Pro Robot Vacuum OZMO™ Mopping Technology / Design for Pet Owners
Item Q&A
  • Question : Inquiry for the item from MiriamApr 06, 2021

    What is the hight of the item

    Answer : [Re] Inquiry for the item from Miriam

    Robot Height 3.11 in / 7.9 cm

  • Question : Inquiry for the item from haze0407Feb 26, 2021

    Do you sell the accessories for U2 Pro?

    Answer : [Re] Inquiry for the item from haze0407

    Yes , we do , here you go .

    Question : [Re] Inquiry for the item from haze0407

    https://www.qoo10.sg/shop/ecovacs-singapore-official-store?keyword=U2%20PRO&dispType=GALLERY4

    Answer : [Re] Inquiry for the item from haze0407

    Thanks!

    Question : [Re] Inquiry for the item from haze0407

    Thank you .

  • Question : Inquiry for the item from jvltohFeb 14, 2021

    How strong is the vacuum? How many PA?

    Answer : [Re] Inquiry for the item from jvltoh

    U2 Pro suction is 600/1200/1600

  • Question : Inquiry related delivery from katnofeFeb 06, 2021

    Hi when will you ship out my order? i ordered since Feb 1

    Answer : [Re] Inquiry related delivery from katnofe

    Dear Customer,
    We've run out the stock for the model you ordered, the new shipment will arrive around 15 Feb , we will ship out to you ASAP. Sorry for any inconvenient caused .

  • Question : Inquiry for the item from chewbsFeb 04, 2021

+View all Notice, FAQ, Q&A >>
ECOVACS DEEBOT OZMO T8 AIVI / Robot Vacuum OZMO™Mopping Technology / AppControl / AI Camera
ECOVACS DEEBOT OZMO T8 AIVI / Robot Vacuum OZMO™Mopping Technology / AppControl / AI Camera
Item Q&A
  • Question : Inquiry for the item from sakana_chongMar 31, 2021

  • Question : Inquiry for the item from rcysFeb 07, 2021

    Hi, may i ask what price will the auto empty station be sold at when it is available? also may I also ask when it will be available?

    Answer : [Re] Inquiry for the item from rcys

    The Auto empty station will arrive on end of Feb , price around $ 260 .

    Question : [Re] Inquiry for the item from rcys

    Hi Seller, have bought the T8 AIVI. Would like to check if the auto empty station will be available soon?

    Answer : [Re] Inquiry for the item from rcys

    Dear ,it will be avialble on next 2 week .

  • Question : Inquiry related delivery from AnnabellMar 02, 2021

    Hi would like to check if you have ship out my order?

    Answer : [Re] Inquiry related delivery from Annabell

    yes, Your order is on delivery .

    Question : [Re] Inquiry related delivery from Annabell

    Thank you

    Answer : [Re] Inquiry related delivery from Annabell

    Thank you

    Question : [Re] Inquiry related delivery from Annabell

    Thank you .

  • Question : Inquiry for the item from sakana_chongFeb 28, 2021

    What is the main differences between this model with OZMO T8 and 950.

    Answer : [Re] Inquiry for the item from sakana_chong

    OZMO T8 comes with 3D Laser Scanner, more effective when come to avoid obstacles. T8 also a new model

  • Question : Inquiry for the item from rcysFeb 15, 2021

    Hi Seller, when will it restock?

    Answer : [Re] Inquiry for the item from rcys

    Dear, The stock just arrive this morning .

    Question : [Re] Inquiry for the item from rcys

    Thank you .

+View all Notice, FAQ, Q&A >>
ECOVACS Deebot N79T/501/600 Accessories
ECOVACS Deebot N79T/501/600 Accessories
Item Q&A
  • Question : Inquiry for the item from ber3n83Mar 27, 2021

    Hi, is filter going to restocking? By when ?

    Answer : [Re] Inquiry for the item from ber3n83

    Sorry , no any restock plan.

  • Question : Inquiry from min_min96Mar 07, 2021

    Hello, i previously bought the machine awhile back, but recently it has been beeping nonstop.
    Mine is a N75
    The Auto button would be red when the machine beeps
    Anyway to troubleshoot this

    Answer : [Re] Inquiry from min_min96

    Dear Customer, Sorry to hear that ,

    Question : [Re] Inquiry from min_min96

    You may wish to visit our service centre for assistance at Ban Leong Technologies Ltd, 150 Ubi Avenue 4 #04-01 Singapore 408825 . Your e-receipt will suffice as proof of purchase for warranty purposes.Our technician will assist you from there directly and also you may check the condition on the spot . Below details for your references , thank you .

    Operation hours : Monday to Friday , 9am -5 pm . Please avoid lunch 12-2pm. Saturday 9-12noon. (Closed on Public Holiday)
    +65 65129250 (Service Hotline)

  • Question : Inquiry for the item from raullim7Feb 06, 2021

    do u have just the filter itself?

    Answer : [Re] Inquiry for the item from raullim7

    Sorry , we have run out the stock for the filter .

  • Question : Inquiry for the item from chyi28Feb 03, 2021

    May I know when will restock N79 side brush and filter?

    Answer : [Re] Inquiry for the item from chyi28

    We are not going to restock for the single unit spare part. Please purhcase the accessories via the link .

    Question : [Re] Inquiry for the item from chyi28

    https://www.qoo10.sg/item/ECOVACS-ECOVACS-DEEBOT-501-N79T-ACCESSORIES-KIT/681583561

  • Question : Inquiry for the item from ber3n83Jan 11, 2021

    Hi,can advise restock for side brush?

    Answer : [Re] Inquiry for the item from ber3n83

    Dear ,
    Well Noted , we've udpated the stock level .Please purchase before sold out ,Thank you .

    Question : [Re] Inquiry for the item from ber3n83

    Hi,how about filte ? In stock?

    Answer : [Re] Inquiry for the item from ber3n83

    Filter ?

    Question : [Re] Inquiry for the item from ber3n83

    Hi,advise on filter ?

    Answer : [Re] Inquiry for the item from ber3n83

    Sorry , Filter no available .

    Question : [Re] Inquiry for the item from ber3n83

    you might want to purchase the accessories kit. Thanks!

+View all Notice, FAQ, Q&A >>
Ecovacs Auto-Empty Station For T8/T9 Series/Local Warranty
Ecovacs Auto-Empty Station For T8/T9 Series/Local Warranty
Item Q&A
  • Question : Inquiry for the item from JeremyMar 26, 2021

  • Question : Inquiry for the item from ongMar 11, 2021

*2020 BEST SELLER* ECOVACS OZMO 950 Robot Vacuum Cleaner With Mopping Powerful Full Coverage Cleaner
*2020 BEST SELLER* ECOVACS OZMO 950 Robot Vacuum Cleaner With Mopping Powerful Full Coverage Cleaner
Item Q&A
  • Question : Inquiry for the item from xie312Mar 04, 2021

  • Question : Inquiry for the item from zhihongcaoMar 03, 2021

    Hello may I know is there sale price coming soon? Thanks

    Answer : [Re] Inquiry for the item from zhihongcao

    Coming this weekend

    Question : [Re] Inquiry for the item from zhihongcao

    stay tuned!!

  • Question : Inquiry for the item from ConnieFeb 23, 2021

    Ready stock now

    Answer : [Re] Inquiry for the item from Connie

    Yes dear . We have ready stok .

    Question : [Re] Inquiry for the item from Connie

    stock .

    Answer : [Re] Inquiry for the item from Connie

    Already received robot. How about warranty process!?need to register?

    Question : [Re] Inquiry for the item from Connie

    Dear, Do not need register the warranty , you may keep the order details will do .

  • Question : Inquiry related delivery from annanowhereFeb 19, 2021

    Hi seller, i had placed the order just now, for Qprime is it receive the next day? If not when will it be? U have stocks in hand right? Thank you

    Answer : [Re] Inquiry related delivery from annanowhere

    Delivery 3- 5 working days. Thanks!

    Question : [Re] Inquiry related delivery from annanowhere

    Yes , we have stock .

    Answer : [Re] Inquiry related delivery from annanowhere

    Wwe wil expedite on the delivery .

    Question : [Re] Inquiry related delivery from annanowhere

    Thank you very much. Stay safe. Take good care.

    Answer : [Re] Inquiry related delivery from annanowhere

    Thanks!

  • Question : Inquiry related delivery from bhadrachariFeb 03, 2021

+View all Notice, FAQ, Q&A >>
ECOVACS Ozmo Slim 11 Accessories
ECOVACS Ozmo Slim 11 Accessories
Item Q&A
  • Question : Inquiry for the item from JustmeJan 24, 2021

    When will stock for Slim10 filter comes in?

    Answer : [Re] Inquiry for the item from Justme

    Dear,
    You may purhcase the ECOVACS Ozmo Slim 11 Accessories kit here.

    Question : [Re] Inquiry for the item from Justme

    Currently the filter show no stocks when I try to order. Please check when stock will arrive?

    Answer : [Re] Inquiry for the item from Justme

    Dear Customer, The individual filter are no longer available .

    Question : [Re] Inquiry for the item from Justme

    Do you have online store? Or Can I get it from the store?

    Answer : [Re] Inquiry for the item from Justme

    https://www.qoo10.sg/item/ECOVACS-ECOVACS-DEEBOT-OZMO-SLIM-11-AND-U3-ACCESSORIES-KIT/681582514

    Question : [Re] Inquiry for the item from Justme

    Please purchase the ECOVACS DEEBOT OZMO Slim 11 and U3 ACCESSORIES KIT thru the above link

    Answer : [Re] Inquiry for the item from Justme

    we are no longer bring in the single part .

    Question : [Re] Inquiry for the item from Justme

    The ACCESSORIES KIT pack are included brush and filter .Thank you .

    Answer : [Re] Inquiry for the item from Justme

    Is the accessories kit ECOVACS DEEBOT OZMO Slim 11 available to buy at the service center?

    Question : [Re] Inquiry for the item from Justme

    Sorry , we did not provide walkin service.

    Answer : [Re] Inquiry for the item from Justme

    Please wait for us to restocks. Thanks!

  • Question : Inquiry for the item from lujirongAug 23, 2020

    When filter will be on-stock?

    Answer : [Re] Inquiry for the item from lujirong

    Please purchase the accessories kit. We will stop selling it loose.
    https://www.lazada.sg/products/ecovacs-accessories-pack-for-ozmo-slim-11-deebot-u3-i827534347-s2782176653.html?spm=a2o42.seller.list.43.49757903MUT5bC&mp=1

    Question : [Re] Inquiry for the item from lujirong

    Thanks. What arr included in the accessories kit?

    Answer : [Re] Inquiry for the item from lujirong

    3 filters and 2 set of side brushes.

    Question : [Re] Inquiry for the item from lujirong

    Ok. Thanks 🙏

    Answer : [Re] Inquiry for the item from lujirong

    Thanks!

  • Question : Inquiry for the item from yenpeng7328Aug 20, 2020

    Hi

    I need to purchase slim 10 filter is it the same as slim 11?

    Answer : [Re] Inquiry for the item from yenpeng7328

    Yes same as Slim 11 filter

  • Question : Inquiry for the item from LeeAug 14, 2020

    When is the stock for filter be ready? Tks.

    Answer : [Re] Inquiry for the item from Lee

    Please purchase the accessories kit for OZMO Slim 11, we do not sell single filter anymore. Thanks!

  • Question : Inquiry for the item from joc****Apr 21, 2020

    Hi, I would like to check when will the filter be restock? Thank you.

    Answer : [Re] Inquiry for the item from joc****

    Stocks are in. You may order now. Thanks!

    Question : [Re] Inquiry for the item from joc****

    Thank u so much

    Answer : [Re] Inquiry for the item from joc****

    Thanks!

+View all Notice, FAQ, Q&A >>
ECOVACS DEEBOT OZMO 600/610 ACCESSORIES KIT
ECOVACS DEEBOT OZMO 600/610 ACCESSORIES KIT
Item Q&A
  • Question : Inquiry for the item from Josephine_taykgMar 03, 2021

    Hi, is there supposed to be a flap at the opening of the dustbin as the dirt is not being collected at all in the box after operating the robot? May I know the link to purchase the dustbin box for ozmo600, please? Thanks in advance.

    Answer : [Re] Inquiry for the item from Josephine_taykg

    you may purhcase via the lnk

    Question : [Re] Inquiry for the item from Josephine_taykg

    https://www.lazada.sg/-i328396026-s697952164.html?spm=a1zawe.campaign.0.0.19c04edfcsRU5o&urlFlag=true

    Answer : [Re] Inquiry for the item from Josephine_taykg

    Need your kind advice in trouble shooting. I am puzzled why the dirt doesn't get collected in the dustbox. The dirt is on the roller brush and wet mop. My floor is not being cleaned properly. Your kind assistance will be much appreciated. Thanks.

    Question : [Re] Inquiry for the item from Josephine_taykg

    Hi, may I have your kind assistance, please?

    Answer : [Re] Inquiry for the item from Josephine_taykg

    Dear, may i have order number instead ?

    Question : [Re] Inquiry for the item from Josephine_taykg

    Hi, I've not placed the order yet. Hope you can kindly enlighten me on why is my current dustbin not collecting the dirt. Is there any plastic flap that's supposed to keep the dirt inside?

    Answer : [Re] Inquiry for the item from Josephine_taykg

    There is a plastic flim to keep the dust inside, but you might threw away when emptying the dust. Try not to empty the dustbox when it is full.

    Question : [Re] Inquiry for the item from Josephine_taykg

    Nothing gets collected in the dustbox at all. It's completely empty. Dirt stayed in the roller brush and the cleaning cloth was extremely dirty.

    Answer : [Re] Inquiry for the item from Josephine_taykg

    Is your unit under warranty? Might need to get the robot serviced.

    Question : [Re] Inquiry for the item from Josephine_taykg

    My unit was purchased in Jan 2020

    Answer : [Re] Inquiry for the item from Josephine_taykg

    Yes, you may still able to visit our svc , but there will have service fee charges .

    Question : [Re] Inquiry for the item from Josephine_taykg

    May I know where is the service center, please?

    Answer : [Re] Inquiry for the item from Josephine_taykg

    You may wish to visit our service centre for assistance at Ban Leong Technologies Ltd, 150 Ubi Avenue 4 #04-01 Singapore 408825 . Your e-receipt will suffice as proof of purchase for warranty purposes.Our technician will assist you from there directly and also you may check the condition on the spot . Below details for your references , thank you .

    Operation hours : Monday to Friday , 9am -5 pm . Please avoid lunch 12-2pm. Saturday 9-12noon. (Closed on Public Holiday)
    +65 65129250 (Service Hotline)

  • Question : Inquiry for the item from Josephine_taykgNov 24, 2020

    Hi, I wish to order filters and mopping pads for ozmo 600. May I have the links to these items, please? Thanks in advance.

    Answer : [Re] Inquiry for the item from Josephine_taykg

    https://www.qoo10.sg/item/ECOVACS-ECOVACS-DEEBOT-OZMO-OZMO-600-MOPPING-CLOTH-3PCS/681588804

    Question : [Re] Inquiry for the item from Josephine_taykg

    Here is the mopping pad

    Answer : [Re] Inquiry for the item from Josephine_taykg

    for filter you have to order in a accessories kit

  • Question : Inquiry for the item from loojamieNov 10, 2020

    I would like to get cleaning pad & water tank for ecovacs ozmo 600. Kindly advise.

    Answer : [Re] Inquiry for the item from loojamie

    currently out of stocks

    Question : [Re] Inquiry for the item from loojamie

    we will order in

ECOVACS DEEBOT 501/ N79T ACCESSORIES KIT
ECOVACS DEEBOT 501/ N79T ACCESSORIES KIT
Item Q&A
  • Question : Inquiry for the item from vin_bebeMar 07, 2021

    Hi, do you sell N79T dustpan?

    Answer : [Re] Inquiry for the item from vin_bebe

    We do not have the parts. You might want to search in Tao Bao for the parts you want. Thanks!

    Question : [Re] Inquiry for the item from vin_bebe

    You may get it here

    Answer : [Re] Inquiry for the item from vin_bebe

    https://www.lazada.sg/products/ecovacs-deebot-n79t-dustbin-i661720026-s2007838085.html?spm=a2o42.seller.list.79.3a4b7903kZP1Wf&mp=1

    Question : [Re] Inquiry for the item from vin_bebe

    yes so sorry, currently is sold out

  • Question : Inquiry for the item from SMar 02, 2021

    There is a string stucked in my ECOVACS N79T and the whole machine cannot work: where is your service Centre & the operation hours?

    Answer : [Re] Inquiry for the item from S

    Dear Customer ,
    Sorry to hear that , You may wish to visit our service centre for assistance at Ban Leong Technologies Ltd, 150 Ubi Avenue 4 #04-01 Singapore 408825 . Your e-receipt will suffice as proof of purchase for warranty purposes.Our technician will assist you from there directly and also you may check the condition on the spot . Below details for your references , thank you .

    Operation hours : Monday to Friday , 9am -5 pm . Please avoid lunch 12-2pm. Saturday 9-12noon. (Closed on Public Holiday)
    +65 65129250 (Service Hotline)

ECOVACS DEEBOT OZMO 900 ACCESSORIES KIT
ECOVACS DEEBOT OZMO 900 ACCESSORIES KIT
Item Q&A
  • Question : Inquiry for the item from ongFeb 24, 2021

  • Question : Inquiry for the item from jennyOct 23, 2020

  • Question : Inquiry for the item from chaostheory007Oct 10, 2020

    Is this compatible with deebot 900 ? I have deebot 900 (vacuum only model).

    Answer : [Re] Inquiry for the item from chaostheory007

    Nope. This is for OZMO900 not Deebot 900.

ECOVACS DEEBOT OZMO 900 Mopping Cloth (3pcs)
ECOVACS DEEBOT OZMO 900 Mopping Cloth (3pcs)
Item Q&A
  • Question : Inquiry for the item from StevenFeb 19, 2021

ECOVACS DEEBOT U2 PRO ACCESSORIES KIT
ECOVACS DEEBOT U2 PRO ACCESSORIES KIT
Item Q&A
  • Question : Inquiry for the item from vikasJan 27, 2021

    Are the filters suitable for xl dustbin and small dustbin both?

    Answer : [Re] Inquiry for the item from vikas

    Dear , this is for the small dustbin. Not the XL dustbin

ECOVACS DEEBOT OZMO 920 /RobotVacuum OZMO™Mopping Technology /AppControl /Local Warran
ECOVACS DEEBOT OZMO 920 /RobotVacuum OZMO™Mopping Technology /AppControl /Local Warran
Item Q&A
  • Question : Inquiry for the item from fjorentiaJan 21, 2021

  • Question : Inquiry for the item from pixieDec 28, 2020

  • Question : Inquiry for the item from LimOct 26, 2020

    Hi, may I know how’s the suction? Can it vacuum long hair without tangle them? Thanks.

    Answer : [Re] Inquiry for the item from Lim

    Due to the main brush, it will entangle at the brush. Suction is 600/1200/1500pa. Thanks!

  • Question : Inquiry for the item from mar2slmtOct 12, 2020

    Able to clean up home with pets?

    Answer : [Re] Inquiry for the item from mar2slmt

    yes of cos

    Question : [Re] Inquiry for the item from mar2slmt

    Any extended warranty option?

    Answer : [Re] Inquiry for the item from mar2slmt

    Yes, dear .Please prucchase thru Lazada Ecoavcs Flagship Store .

    Question : [Re] Inquiry for the item from mar2slmt

    Although ordered from Qoo10 can still request for extended warranty.. I just purchase on last Tuesday. Expecting delivery either today or tomorrow.

    Answer : [Re] Inquiry for the item from mar2slmt

    yes .

  • Question : Inquiry for the item from AngOct 13, 2020

    Hi. Any possibility to get an official receipt via email so i can use it for future warranty claim if needed?

    Answer : [Re] Inquiry for the item from Ang

    You can print out from your transcation history. Thanks!

    Question : [Re] Inquiry for the item from Ang

    Ok got it. Thank u

    Answer : [Re] Inquiry for the item from Ang

    Thank you .

+View all Notice, FAQ, Q&A >>
ECOVACS DEEBOT OZMO OZMO 600 Mopping cloth (3pcs)
ECOVACS DEEBOT OZMO OZMO 600 Mopping cloth (3pcs)
Item Q&A
  • Question : Inquiry for the item from cheriepot71Jan 23, 2021

ECOVACS DEEBOT OZMO SLIM 11/U3 Mopping Cloth (3pcs)
ECOVACS DEEBOT OZMO SLIM 11/U3 Mopping Cloth (3pcs)
Item Q&A
  • Question : Inquiry for the item from blossomgoldJan 12, 2021

    Hi can this be used for U2 pro?

    Answer : [Re] Inquiry for the item from blossomgold

    No, we will have U2 Pro mopping pad soon. Thanks!

    Question : [Re] Inquiry for the item from blossomgold

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=686761385

ECOVACS Deebot 900 Accessories
ECOVACS Deebot 900 Accessories
Item Q&A
  • Question : Inquiry from tengkokbeng0822Dec 27, 2020

    I want to buy deebot 900 battery, side brush and main brush.
    Please advise when stock arrives.
    Thanks
    Mr.Teng

    Answer : [Re] Inquiry from tengkokbeng0822

    We hda replied you in Lazada.

  • Question : Inquiry for the item from geoklengpeckAug 10, 2020

    Hi, pls advise which accessories is for Deebot OZMO 920.

    Answer : [Re] Inquiry for the item from geoklengpeck

    We have not listed OZMO 920 accessories pack yet.

  • Question : Inquiry for the item from Win****Jan 01, 2020

    N79 can use?

    Answer : [Re] Inquiry for the item from Win****

    Cannot. Please use the N79T accessories.

  • Question : Inquiry for the item from kav****Jul 18, 2019

    Hello! Do u have Deebot N78 watertank accessories for sale? If yes, how much will it be?

    Answer : [Re] Inquiry for the item from kav****

    You may get it from this link. Thanks!
    https://www.lazada.sg/products/ecovacs-deebot-m81m81-pro-mopping-cloth-i292338793-s492517325.html?spm=a2o42.seller.list.63.4628453b9qFHlh&mp=1

  • Question : Inquiry for the item from blu****May 08, 2019

    Can fit for deebot 600?

    Answer : [Re] Inquiry for the item from blu****

    Cannot. Deebot 600 accessories will be in next week. Thanks!

ECOVACS DEEBOT OZMO T8 AIVI Mopping Cloth (3pcs)
ECOVACS DEEBOT OZMO T8 AIVI Mopping Cloth (3pcs)
Item Q&A
  • Question : Inquiry for the item from greatlyblessedchiaDec 23, 2020

  • Question : Inquiry for the item from greatlyblessedchiaDec 01, 2020

    Hello. Do you have stock of this? I’m looking for the original version. Thanks.

    Answer : [Re] Inquiry for the item from greatlyblessedchia

    We have run out the sttock for this model, will be re stock on mid of Dec,Thank you .

ECOVACS N78 Accessories
ECOVACS N78 Accessories
Item Q&A
  • Question : Inquiry for the item from Mrs TangOct 30, 2020

    Hi, may I know is this water tank fit Deebot Slim 11?

    Answer : [Re] Inquiry for the item from Mrs Tang

    Sorry , this not compatible with Slim 11 .

    Question : [Re] Inquiry for the item from Mrs Tang

    May I know where can I get water tank for Deebot Slim 11? TQIA

    Answer : [Re] Inquiry for the item from Mrs Tang

    Dear Customer, we have run out the stock , restock lead time will take 2 to 3 months , we will update here once its available.

    Question : [Re] Inquiry for the item from Mrs Tang

    Ok, thx!

    Answer : [Re] Inquiry for the item from Mrs Tang

    Thanks

  • Question : Inquiry for the item from Josephine_taykgNov 24, 2020

    Hi, I need to buy the filters and cleaning cloth for ozmo 600. May I know the links to these items, please? Thanks in advance.

    Answer : [Re] Inquiry for the item from Josephine_taykg

    https://www.qoo10.sg/item/ECOVACS-ECOVACS-DEEBOT-OZMO-OZMO-600-MOPPING-CLOTH-3PCS/681588804

    Question : [Re] Inquiry for the item from Josephine_taykg

    https://www.qoo10.sg/item/ECOVACS-ECOVACS-DEEBOT-OZMO-600-610-ACCESSORIES-KIT/681582141

    Answer : [Re] Inquiry for the item from Josephine_taykg

    Thanks. As there is a delivery charge of $3.90, why is it necessary for me to acknowledge that I will be responsible for any loss through the mail?

    Question : [Re] Inquiry for the item from Josephine_taykg

    Dear Customer, The acknowledgement is for choosing normal mail buyer to take note.
    No need to worries if you choosing the registered mail as it will come with the tracking number as well. Thank you .

  • Question : Inquiry related delivery from nurhazwanimisranJul 27, 2020

  • Question : Inquiry for the item from Tan****May 26, 2020

    Hi may i know do u sell Ecovacs Ozmo Slim 11 water tank? Thanks.

    Answer : [Re] Inquiry for the item from Tan****

    Yes we do, but not here. You can try other platform. Thanks!

  • Question : Inquiry for the item from ron****May 04, 2020

    Hi There,

    Do you sell the cleaning pad of the water tank for Ecovacs Deebot Ozmo 920?
    Thanks.

    Answer : [Re] Inquiry for the item from ron****

    Currently sold out. We are waiting for the next shipment. Thanks!

+View all Notice, FAQ, Q&A >>
ECOVACS Slim2 Marvel / Slim2 Accessories
ECOVACS Slim2 Marvel / Slim2 Accessories
Item Q&A
  • Question : Inquiry for the item from pgk****May 27, 2020

    Hello!

    Will these accessories be suitable for Deebot U3 (LINE FRIENDS edition)?

    Seek your kind advice!


    Warmest regards, Yi Thong

    Answer : [Re] Inquiry for the item from pgk****

    Please use OZMO Slim 11 parts for U3. Thanks!

    Question : [Re] Inquiry for the item from pgk****

    I see! thank you for the advice! :)

    Answer : [Re] Inquiry for the item from pgk****

    Thanks!

  • Question : Inquiry from edd****Jan 17, 2020

    Hi Can I check if you sell the battery for Slim 2? How much is it?

    Answer : [Re] Inquiry from edd****

    Please call service centre at 65129250 to check. Thanks!

  • Question : Inquiry for the item from haz****Dec 19, 2019

    Hi. When will the filter be restock?

    Answer : [Re] Inquiry for the item from haz****

    We have just erstock!

  • Question : Inquiry for the item from jes****Oct 17, 2019

    Is the filter stocks in yet? I am still waiting.😕

    Answer : [Re] Inquiry for the item from jes****

    is the filter available yet? Can you update asap?

    Question : [Re] Inquiry for the item from jes****

    No worries, we will arrange 1 to send to you. Thanks!

  • Question : Inquiry for the item from jes****Oct 13, 2019

    Is the filter stocks in yet? I have waited over a month.

    Answer : [Re] Inquiry for the item from jes****

    Yup. We will adjust the stocks for order by Tuesday. Thanks for your patient.

+View all Notice, FAQ, Q&A >>