Elomart Pte Ltd
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Item Question & Answer
Hyflux Cartridge - UF Membrane HF1P-M+ Long Life Cartridge
Hyflux Cartridge - UF Membrane HF1P-M+ Long Life Cartridge
Item Q&A
  • Question : Inquiry for the item from youyiting1979Feb 28, 2021

    Hi!

    I would like to check with you on:
    1. Dimensions of this cartridge
    2. The lifespan and the filtration capacity of this cartridge
    (if for the lifespan of 24 months, I do not use the maximum filtration capacity, can it be used beyond 25 months and is still in proper working condition?)

    In addition, is the life span 24 months or 3-5 years as I have seen a buyer asking about it?

    Thank you!

    Answer : [Re] Inquiry for the item from youyiting1979

    Hi,

    Thank you for your inquiry.

    Dimensions of the Ultrafiltration Membrane Cartridge is 241(W) x 89(D) x 400(H).

    The stated lifespan is just a rough guideline for customers. If your household doesn't use that much water, the cartridge can last beyond 2 years. We however still recommend replacing it every 2 to 2.5 years to get the best filtration from our UF Drinking Water System HF1P+ Long Life.

    As a side note, Activated Carbon Cartridge needs to be replaced every year.

    Do let us know if you have any more questions and we'll be happy to assist.

    Question : [Re] Inquiry for the item from youyiting1979

    Hi!

    Thank you very much for your reply! Sorry I was late in looking at it as I was tied up.

    As I am considering either to purchase the Hyflux Nano-1 Integrated H20 System or the Ultrafiltration Membrane Cartridge, I would like to seek your advice on their differences:

    1. Which has a higher filtration capacity?
    2. Can the Ultrafiltration Membrane Cartridge also trap sediments and remove suspended solids like rust?
    3. How much is the replacement cartridge for each product?
    4. Is the lifespan of Hyflux Nano-1 Integrated H20 System only about 6 months (I assume this means we use about 2000L in 6 months?)
    5. What is the dimension of Hyflux Nano-1 Integrated H20 System?

    Sorry for all the enquiries as we intend to purchase this on a long term basis! Thus we need to find a product that suits our needs.

    Thank you very much!

    Answer : [Re] Inquiry for the item from youyiting1979

    Hi there!

    May we have your name and contact number? I'll get someone from the technical side to answer all your inquires!

    Thank you!

    Question : [Re] Inquiry for the item from youyiting1979

    Sure! My name is Yew Hui Chuing and my mobile number is 96992836. However I am in the lab most of the time and might not be able to take the call in time. In case I can't pick up the call, can your technical personnel leave me a number and name that I can call back to?

    Thank you!

    Answer : [Re] Inquiry for the item from youyiting1979

    Hello Hui Chuing,

    Just to update, I've passed your contact information to our technical side. Do expect someone to contact you soon. I've also told them to maybe drop you a whatsapp so you can reply via whatsapp whenever it's convinient for you.

    Is there anything else i can help you with? :)

    Question : [Re] Inquiry for the item from youyiting1979

    hi!!

    Thank you very much for the arrangements!! You have given me all the help that I needed already!

    Thank you and have a good week ahead!!

    Best regards,
    Yew Hui Chuing

  • Question : Inquiry for the item from winnieohJan 13, 2021

    Do you have the carbon cartridge for same model?
    "Hyflux HF1P-C Cartridge Carbon (FOR HF1P+ LONG LIFE SYSTEM)"?

    Answer : [Re] Inquiry for the item from winnieoh

    Hi, you may purchase this item from our online store at: https://www.elowatershop.com/collections/elo-living/products/carbon-cartridge-hf1p-c-for-hf1p-long-life-system

Hyflux HF1P+ Ultrafiltration Drinking Water System + D800 DEW Water Dispenser (Bundle Pack)
Hyflux HF1P+ Ultrafiltration Drinking Water System + D800 DEW Water Dispenser (Bundle Pack)
Item Q&A
  • Question : Inquiry for the item from Youhwa0416Mar 27, 2021

    Water tap is 2 meters away, can it be installed?
    Can it fill 1.5L bottle for cold water ?

    Answer : [Re] Inquiry for the item from Youhwa0416

    Hi there, for our undersink system the recommended installation range is around 3 meters from the water points. In your case, there shouldn't be an issue installing.

    As for the dispenser, the max capacity for chilled water is 400ml, so if you want to fill 1.5L bottle with cold water you would have to do it a few times as the dispenser would need a few minutes to refill and chill the next batch of water

Elo Living / Hyflux F68 GURGLE Tap Water Filter / Easy DIY Installation
Elo Living / Hyflux F68 GURGLE Tap Water Filter / Easy DIY Installation
Item Q&A
  • Question : Inquiry from AaronMar 07, 2021

  • Question : Inquiry for the item from will14mNov 16, 2020

  • Question : Inquiry for the item from jinmei06Nov 08, 2020

    Hi, how many filters are there in Total in the package? Thanks.

    Answer : [Re] Inquiry for the item from jinmei06

    Hi, this bundle includes one (1) cartridge. You may purchase additional cartridges from this link here if required: https://www.qoo10.sg/item/ELO-LIVING-HYFLUX-REPLACEMENT-CARTRIDGE-FC68-FOR-GURGLE-TAP-WATER/675499006?banner_no=1305330

    Question : [Re] Inquiry for the item from jinmei06

    Ok. Thanks.

    Answer : [Re] Inquiry for the item from jinmei06

    No worries, feel free to contact us should you have any questions :)

Replacement Cartridge - Elo Living (Previously Hyflux) DC28 DEW Water Conditioning Pitcher Cartridge
Replacement Cartridge - Elo Living (Previously Hyflux) DC28 DEW Water Conditioning Pitcher Cartridge
Item Q&A
  • Question : Inquiry for the item from LimOct 17, 2020

    Do u hv SC38 CARTRIDGE?

    Answer : [Re] Inquiry for the item from Lim

    Hi

    Question : [Re] Inquiry for the item from Lim

    Thank you for your enquiry. SC38 is available for purchase at our online store at https://www.elowatershop.com/
    Alternatively, you may purchase it from our authorised dealers https://eloliving.com/pages/authorized-dealers-in-singapore

  • Question : Inquiry for the item from kev****Feb 19, 2020

  • Question : Inquiry from irw****Jul 09, 2019

Undersink System- Elo Living (Previously Hyflux) Alkaline-3 UF Drinking Water System
Undersink System- Elo Living (Previously Hyflux) Alkaline-3 UF Drinking Water System
Item Q&A
Hyflux Nano-1 Integrated H20 System
Hyflux Nano-1 Integrated H20 System
Item Q&A
  • Question : Inquiry for the item from 262****May 22, 2020

    I have a Hyflux HF1P+ water filter. The stainless steel fawcett (the tap unit) is leaking and need replacing. Do you have the faucet for this unit
    Thank you
    Dr. Siva

    Answer : [Re] Inquiry for the item from 262****

    Dear Dr Siva

    Please email us at contact_sg@elomart.com with your contact number and address and we will contact you accordingly.

    Thank you.

    Regards
    Elo Living Pte Ltd

Hyflux HF1P-3AA Ultrafiltration Water System  D800 DEW Water Dispenser- FREE Installation
Hyflux HF1P-3AA Ultrafiltration Water System D800 DEW Water Dispenser- FREE Installation
Item Q&A
  • Question : Inquiry for the item from toh****Apr 23, 2020

    Warranty with installation?

    Answer : [Re] Inquiry for the item from toh****

    Hi Sir

    The warranty period is 1 year from the date of installation.

    Thank you.

    Regards
    Elo Living Pte Ltd

Elo Living / Hyflux Replacement Cartridge FC68 for GURGLE Tap Water Filter / Easy Replacement
Elo Living / Hyflux Replacement Cartridge FC68 for GURGLE Tap Water Filter / Easy Replacement
Item Q&A
  • Question : Inquiry for the item from Da9****Apr 03, 2020

  • Question : Inquiry for the item from Da9****Apr 03, 2020

Replacement Cartridge - Elo Living (Previously Hyflux) SC218 SPRING Water Purifier Cartridge
Replacement Cartridge - Elo Living (Previously Hyflux) SC218 SPRING Water Purifier Cartridge
Item Q&A
  • Question : Inquiry for the item from 236****Nov 01, 2019

    Hi seller,

    May I know the expiry date of the product SC218 Spring Water Purifier Cartridge ? as I intend to buy 4 of it.

    Thank you and please feed back ASAP so that I can place the order immediately.

    Swee Lay

    Answer : [Re] Inquiry for the item from 236****

    Dear Valued Customer,

    Thank you for your interest in this product.

    As the seller has not been accessing their account for a period of time, we would like to offer our most sincere apologies on behalf of the Seller for not responding to your inquiry.

    You may consider searching for an alternative product on Qoo10 to get a better shopping experience.

    To avoid having similar incident, we will be placing this item hidden from Qoo10 site if no further updates from the seller.

    Thank you for your patience and understanding.

    Hope to have your continuous support on Qoo10.

    Regards,
    Qoo10.sg