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Item Question & Answer
Epitex | Exceed Down Mattress Topper | Anti-Bacterial Protection | Mattress Protector | Softener
Epitex | Exceed Down Mattress Topper | Anti-Bacterial Protection | Mattress Protector | Softener
Item Q&A
  • Question : Inquiry for the item from zoeOct 28, 2021

  • Question : Inquiry for the item from aakJul 06, 2021

  • Question : Inquiry for the item from KhJul 05, 2021

  • Question : Inquiry related return and exchange from hotpinxFeb 10, 2021

  • Question : Inquiry related return and exchange from isabelle08Feb 09, 2021

    I ordered super single topper ,and king topperbut the item that came was fitted mattress protector pad which is not what i am purchasing

    Answer : [Re] Inquiry related return and exchange from isabelle08

    Hi! Thank you for reaching out to us. Can you post the photo?

+View all Notice, FAQ, Q&A >>
Epitex High Quality Bedsheet | Fitted Sheet Set | Bedlinen | Bedsheet Set | Bedding Set | Ultra Soft
Epitex High Quality Bedsheet | Fitted Sheet Set | Bedlinen | Bedsheet Set | Bedding Set | Ultra Soft
Item Q&A
  • Question : Inquiry for the item from ongskhimmyOct 24, 2021

  • Question : Inquiry for the item from glennc01Oct 24, 2021

  • Question : Inquiry for the item from Tanplg23Oct 02, 2021

  • Question : Inquiry for the item from timme81May 19, 2021

  • Question : Inquiry for the item from mariaclaretanMay 15, 2021

    Hi. I would like to buy this but is it possible to ask for 2 sets to be the same print and just not pink?

    Answer : [RE] Inquiry for the item from mariaclaretan

    Hi there, Kindly give us some time, we will check and update you on this soon.

    Question : [Re] Inquiry for the item from mariaclaretan

    Have you checked?

    Answer : [Re] Inquiry for the item from mariaclaretan

    Hi the buy 1 get 1 free promo have ended...

+View all Notice, FAQ, Q&A >>
Epitex Urutora 1400TC Stonewashed Cotton Yarn-Dyed Bedsheet | 6 Colours | Fitted Sheet Set | Bedding
Epitex Urutora 1400TC Stonewashed Cotton Yarn-Dyed Bedsheet | 6 Colours | Fitted Sheet Set | Bedding
Item Q&A
  • Question : Inquiry for the item from cpk62Oct 22, 2021

    My mattress is about 30cm height Queen size. Can the bedsheet fit the mattress. Thanks

    Answer : [Re] Inquiry for the item from cpk62

    Hi, thank you for your enquiry, yes it will be able to fit

  • Question : Inquiry for the item from ho_laiyunOct 20, 2021

    Is this material cotton? Doesn’t say so in fabric tag or packaging.

    Answer : [Re] Inquiry for the item from ho_laiyun

    Hi, thank you for your enquiry this is sone wash cotton

  • Question : Inquiry related delivery from celiachong4616Aug 12, 2021

    Hi any more Super single size for the blue, grey and strip design?

    Answer : [Re] Inquiry related delivery from celiachong4616

    Hi sorry

    Question : [Re] Inquiry related delivery from celiachong4616

    that is out of stock

    Answer : [Re] Inquiry related delivery from celiachong4616

    sorry about it

  • Question : Inquiry for the item from DTYJul 14, 2021

  • Question : Inquiry for the item from prispheeJul 01, 2021

+View all Notice, FAQ, Q&A >>
Epitex 100% Pure Cotton Smooth Bath Towel 140 * 70 cm | Bath Towel | Gym Towel | Shower Towel | Gift
Epitex 100% Pure Cotton Smooth Bath Towel 140 * 70 cm | Bath Towel | Gym Towel | Shower Towel | Gift
Item Q&A
  • Question : Inquiry from MxxxOct 13, 2021

  • Question : Inquiry related cancel and refund from MxxxOct 10, 2021

  • Question : Inquiry for the item from MxxxOct 09, 2021

    Hi. What's the difference between sofuto cotton towel and basic bath towel?

    Answer : [Re] Inquiry for the item from Mxxx

    Hi, thank you for your enquiry, there is no difference except for the colour but now the sofuto is currently on promotion

  • Question : Inquiry for the item from ABCAug 09, 2021

    Hi. When the stock is coming for light blue?

    Answer : [Re] Inquiry for the item from ABC

    Hi! Kindly allow us some time to get back to you

    Question : [Re] Inquiry for the item from ABC

    Hi yes these 2-4 days should restock

  • Question : Inquiry for the item from gladshlimAug 01, 2021

    Hi, how many gsm is the $8 towel? Do you have thicker towel, and if so, how much>

    Answer : [Re] Inquiry for the item from gladshlim

    Hi, Please let us check and update you soon. Thank you

    Question : [Re] Inquiry for the item from gladshlim

    https://www.qoo10.sg/item/EPITEX-EPITEX-LUXURY-BATH-TOWEL-GYM-TOWEL-FACE-TOWEL-HAND-TOWEL-GYM/679201530?banner_no=13053304

    Answer : [Re] Inquiry for the item from gladshlim

    this is about 0.5kg

+View all Notice, FAQ, Q&A >>
Epitex | Luxury Series | 1600TC Tencel Trinity Collection Bedsheet 1600TC Solid Dobby | Bed Set
Epitex | Luxury Series | 1600TC Tencel Trinity Collection Bedsheet 1600TC Solid Dobby | Bed Set
Item Q&A
  • Question : Inquiry for the item from GOct 10, 2021

    Hi! Can I check what each set includes?

    Answer : [Re] Inquiry for the item from G

    Hi, thank you for your enquiry, this include quilt cover, fitted sheet, pillow and bolster case

  • Question : Inquiry for the item from cskentSep 14, 2020

    I would like to buy a Queen Bedsheet SET, however I would like to have my quilt cover as KING size.
    Is it possible for you to arrange this?
    Queen Bedsheet with King Size quilt cover

    Answer : [Re] Inquiry for the item from cskent

    Hello sorry, we can’t do that...

  • Question : Inquiry for the item from koh****Jul 07, 2020

    Hi is this from China?

    Answer : [Re] Inquiry for the item from koh****

    Hi, we are a Singapore brand!

  • Question : Inquiry for the item from liy****Jun 30, 2020

    Hi, which number is for the grey colour sheet?

    Answer : [Re] Inquiry for the item from liy****

    Hello, thank you for pointing out to us. The TR5502-1 is the grey one

Epitex 900TC Silkysoft Soild Color Bedsheet | Fitted Sheet Set | Bedding Set | Quilt Cover Set
Epitex 900TC Silkysoft Soild Color Bedsheet | Fitted Sheet Set | Bedding Set | Quilt Cover Set
Item Q&A
  • Question : Inquiry for the item from JXOct 09, 2021

  • Question : Inquiry for the item from june_030676Jul 31, 2021

  • Question : Inquiry for the item from babejuneJul 31, 2021

  • Question : Inquiry for the item from fsdiebleyJul 25, 2021

    I only want to buy the single fitted sheets, do not need the rest of the quilt cover. How to select just the fitted sheets?

    Answer : [Re] Inquiry for the item from fsdiebley

    Hi, Kindly select from the option for the fitted sheet set, Thank you

    Question : [Re] Inquiry for the item from fsdiebley

    https://www.qoo10.sg/item/EPITEX-EPITEX-NEW-SILKYSOFT-SOLID-COLOUR-900TC-FITTED-SHEET-SET-20-COLOURS/644711234?banner_no=1305330

Epitex 3 fold Matress 8cm | 11cm | Bed  Foldable Mattress | Foldable Bed | Mattress | Baby Mattress
Epitex 3 fold Matress 8cm | 11cm | Bed Foldable Mattress | Foldable Bed | Mattress | Baby Mattress
Item Q&A
  • Question : Inquiry related delivery from stareastnetOct 09, 2021

    Hi when can this be delivered if I order now? 8cm. Need urgent. Or can I collect at amk hub branch? I want the vaccum packed 8cm but no stock available

    Answer : [Re] Inquiry related delivery from stareastnet

    Hi, thank you for your enquiry, the stock is coming in withini these 1 week

  • Question : Inquiry for the item from starlight fusionOct 20, 2020

    Hi may i know when is the 8cm available? I saw in the shops over the weekend

    Answer : [Re] Inquiry for the item from starlight fusion

    Hi, it have restocked on our warehouse, do check it out!

Epitex Silkysoft Printed 900TC Bedsheet 51 Designs | Fitted Sheet | Bed Set | Bedsheet Set | Gift
Epitex Silkysoft Printed 900TC Bedsheet 51 Designs | Fitted Sheet | Bed Set | Bedsheet Set | Gift
Item Q&A
  • Question : Inquiry for the item from OngOct 07, 2021

    Hi,

    Can check if I opt for random design, the final item will be any one of these 7 advertised designs, and not something not shown here, right?

    Answer : [Re] Inquiry for the item from Ong

    Hi, thank you for your enquiry, yes there might be a chance will be other design apart from what is shown

  • Question : Inquiry for the item from buybuyOct 06, 2021

  • Question : Inquiry for the item from darrell527Aug 25, 2021

    hi, may i know king size set includes 1 fitted sheet, 1 quilt cover, 1 bolster cover and *how many pillow cover?*

    Answer : [Re] Inquiry for the item from darrell527

    Hi, thank you for your enquiry, it include 2 pillow case

    Question : [Re] Inquiry for the item from darrell527

    but why the option say w/o quilt cover?

    Answer : [Re] Inquiry for the item from darrell527

    Hi this is without quilt cover

    Question : [Re] Inquiry for the item from darrell527

    for quilt cover u can go to the top of the listing description and there will be a link to direct u there

  • Question : Inquiry for the item from nursingprofessionJun 03, 2021

    Hi just wanted to confirm this is the one with quilt cover right? It puts there w/o so I thought it meant without

    Answer : [Re] Inquiry for the item from nursingprofession

    Hi this is without

    Question : [Re] Inquiry for the item from nursingprofession

    the listing got refer to the quilt cover listing

    Answer : [Re] Inquiry for the item from nursingprofession

    But this is what is attached to your listing. So I bought this hoping to have a quilt cover

    Question : [Re] Inquiry for the item from nursingprofession

    Hi, Kindly let us check from our end and update you soon, Thank you

    Answer : [Re] Inquiry for the item from nursingprofession

    Sure thing thanks

    Question : [Re] Inquiry for the item from nursingprofession

    Hi, yes if you choose the one with quilt cover as long it's about 49 and abve, it include quilt cover.

    Answer : [Re] Inquiry for the item from nursingprofession

    hi sorry, is our mistake would u like a return and refund

    Question : [Re] Inquiry for the item from nursingprofession

    A refund for both the bedsheets please. Then which is the listing for quilt covers?

    Answer : [Re] Inquiry for the item from nursingprofession

    Sure. Kindly allow us some time to update you.

    Question : [Re] Inquiry for the item from nursingprofession

    Hi please help us to request for return and refund

    Answer : [Re] Inquiry for the item from nursingprofession

    https://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=642689386

    Question : [Re] Inquiry for the item from nursingprofession

    u can click in this listing to purchase

    Answer : [Re] Inquiry for the item from nursingprofession

    Sorry but can you do this as I may lose my VIP status if I do this

    Question : [Re] Inquiry for the item from nursingprofession

    we will send our driver down to collect from u on wednesday is it ok

    Answer : [Re] Inquiry for the item from nursingprofession

    once receive then we are able to do an exchange

    Question : [Re] Inquiry for the item from nursingprofession

    Hi sorry sorry my husband and I discussed and we decided to keep the bedsheets. We will just get the one with quilt cover instead. Thanks

    Answer : [Re] Inquiry for the item from nursingprofession

    we will update you shortly. Thank you

    Question : [Re] Inquiry for the item from nursingprofession

    Is there any way I can just get the quilt cover only and bolster case if possible? I do not want to buy a new set just to get a quilt cover and to be honest if it weren’t’t for the confusion in the listing, I would have just search for quilt covers

    Answer : [Re] Inquiry for the item from nursingprofession

    Hi, we are able to an exchange with u on wednesday

    Question : [Re] Inquiry for the item from nursingprofession

    the item is not used or open right

    Answer : [Re] Inquiry for the item from nursingprofession

    It is opened and used unfortunately. I only noticed after taking it out that it did not come with a quilt. Hence is there some way I can just get the quilt?

    Question : [Re] Inquiry for the item from nursingprofession

    Kindly allow us some time. We will get back to you

    Answer : [Re] Inquiry for the item from nursingprofession

    will need to top up $30 each is it ok?

    Question : [Re] Inquiry for the item from nursingprofession

    That’a fine. There is no way to get an extra booster case for both right?

    Answer : [Re] Inquiry for the item from nursingprofession

    yes...:(

    Question : [Re] Inquiry for the item from nursingprofession

    but if u want pillow case is possible

    Answer : [Re] Inquiry for the item from nursingprofession

    I think it is okay. Where can I pay for the extra quilt covers?

    Question : [Re] Inquiry for the item from nursingprofession

    kindle, paynow to our UEN 199705286G

    Answer : [Re] Inquiry for the item from nursingprofession

    2 quilt cover is $60

    Question : [Re] Inquiry for the item from nursingprofession

    Done

    Answer : [Re] Inquiry for the item from nursingprofession

    okie will u be home for exchnage this sat?

    Question : [Re] Inquiry for the item from nursingprofession

    But how to exchanged if it is already washed and used?

    Answer : [Re] Inquiry for the item from nursingprofession

    We will let you know

    Question : [Re] Inquiry for the item from nursingprofession

    I already mentioned it was washed and used. The only one that I didn’t’t wash and use yet is the white one with green leaves

    Answer : [RE] Inquiry for the item from nursingprofession

    Please allow us some time. We will check with our team and update you

    Question : [RE] Inquiry for the item from nursingprofession

    we will send u the quilt cover only

    Answer : [Re] Inquiry for the item from nursingprofession

    Okay sure. As I mentioned to your colleague on the phone and as she mentioned to me, she will exchange the white fitted sheet to a similar design with quilt cover since it is out of stock and I have not washed it and opened it

    Question : [Re] Inquiry for the item from nursingprofession

    However the black one, she will send the quilt cover

    Answer : [Re] Inquiry for the item from nursingprofession

    Hi, yes okie. we are trying to bring the stock back from our shop, if cannot get back by sat, will be monday.

    Question : [Re] Inquiry for the item from nursingprofession

    Hi sorry the delivery will be on monday instead

    Answer : [Re] Inquiry for the item from nursingprofession

    Could I see the new design you will exchange with me?

    Question : [Re] Inquiry for the item from nursingprofession

    this one

    Answer : [Re] Inquiry for the item from nursingprofession

    Okay your girl whatsapp me so will msg her directly

    Question : [Re] Inquiry for the item from nursingprofession

    Okay.

    Answer : [Re] Inquiry for the item from nursingprofession

    Hi sorry forgot to mention that they sent the new bedsheet but they did not pick up the old one.

    Question : [Re] Inquiry for the item from nursingprofession

    Hi nothing to pick up right

    Answer : [Re] Inquiry for the item from nursingprofession

    as we only give u the quilt cover

    Question : [Re] Inquiry for the item from nursingprofession

    I thought you have to exchange the old bedsheet with the new design?

    Answer : [Re] Inquiry for the item from nursingprofession

    ohhhh

    Question : [Re] Inquiry for the item from nursingprofession

    thq quilt cover is design 3...

    Answer : [Re] Inquiry for the item from nursingprofession

    So how?

    Question : [Re] Inquiry for the item from nursingprofession

    Hi can we do a voucher compenstation for u?

    Answer : [Re] Inquiry for the item from nursingprofession

    voucher can be use on our e-store

    Question : [Re] Inquiry for the item from nursingprofession

    Ern sure that’s fine

    Answer : [Re] Inquiry for the item from nursingprofession

    Noted. We will update you

  • Question : Inquiry for the item from eunicexangJul 24, 2021

    Where can i select quilt cover bedsheet set?

    Answer : [Re] Inquiry for the item from eunicexang

    Hi, Kindly refer to the item description for the item with quilt. thank you

    Question : [Re] Inquiry for the item from eunicexang

    https://www.qoo10.sg/g/687249204

    Answer : [Re] Inquiry for the item from eunicexang

    Hi u can choose this

+View all Notice, FAQ, Q&A >>
Epitex | Exceed Down Junior Bolster | Hypoallergenic Children Pillow | Kids Pillow | Kids Bolster
Epitex | Exceed Down Junior Bolster | Hypoallergenic Children Pillow | Kids Pillow | Kids Bolster
Item Q&A
  • Question : Inquiry related delivery from desmondcourier1Oct 07, 2021

    Hi is it possible for self collect

    Answer : [Re] Inquiry related delivery from desmondcourier1

    Hi, thank you for your enquiry, we currecntly don't have self collection but will ship out your item asap

  • Question : Inquiry for the item from LinMay 12, 2021

    Do you sell bolster case for the junior bolster?

    Answer : [Re] Inquiry for the item from Lin

    Hi yes

  • Question : Inquiry for the item from pohhoon80Nov 10, 2020

  • Question : Inquiry for the item from eve****Jun 01, 2020

    Do you have adult sized bolster?

    Answer : [Re] Inquiry for the item from eve****

    hi yes, it's available on our website atm, will update in qoo10 at a later date.

    Question : [Re] Inquiry for the item from eve****

    Hi, still cannot find the adult sized bolster

    Answer : [Re] Inquiry for the item from eve****

    hi wld u like to purchase at our website first? epitexhome.com

    Question : [Re] Inquiry for the item from eve****

    I would prefer to buy here because of the coupons offered by Q10

    Answer : [Re] Inquiry for the item from eve****

    sure, the listing is not up yet, it will be up around friday. thank you

    Question : [Re] Inquiry for the item from eve****

    Sure! Thank u!

    Answer : [Re] Inquiry for the item from eve****

    you are most welcome

  • Question : Inquiry for the item from nga****May 18, 2020

    What is the dimension?

    Answer : [Re] Inquiry for the item from nga****

    Hi the dimension is 6 * 26"

+View all Notice, FAQ, Q&A >>
Epitex | New Tencel Trinity Bedding Collection 1600TC Solid Dobby Bedsheet | Smooth | Bedding Set
Epitex | New Tencel Trinity Bedding Collection 1600TC Solid Dobby Bedsheet | Smooth | Bedding Set
Item Q&A
Epitex Mightytop Pillow | Health Pillow | Comfortable Pillow | Firm Pillow | Neck Support Pillow
Epitex Mightytop Pillow | Health Pillow | Comfortable Pillow | Firm Pillow | Neck Support Pillow
Item Q&A
  • Question : Inquiry for the item from xue_xue2005Oct 02, 2021

  • Question : Inquiry for the item from mltan_75Aug 03, 2021

Epitex 900TC Homu Printed Bedsheet | Fitted Sheet Set | Comfortable | Soft | Bedding Set | Single
Epitex 900TC Homu Printed Bedsheet | Fitted Sheet Set | Comfortable | Soft | Bedding Set | Single
Item Q&A
  • Question : Inquiry for the item from JoOct 02, 2021

    Do you have rhe bedsheet set for 9511? Which is include quilt cover.
    If yes, how to purchase?

    Answer : [Re] Inquiry for the item from Jo

    Hi, thank you for your enquiry, that one don't have quilt cover. would u like us to recommend you something else?

  • Question : Inquiry from wilhelmaleeFeb 07, 2021

    Hi! I just placed my order for this item. Do u have comforter or quilt cover for the bedsheet.?

    Answer : [Re] Inquiry from wilhelmalee

    Hi we have comforter set for this

    Question : [Re] Inquiry from wilhelmalee

    Hi! How much is the comforter for the Queen size.? I want the design number 5 and 6..

    Answer : [Re] Inquiry from wilhelmalee

    Hi! How much is the comforter for the Queen size.? I want the design number 5 and 6..

    Question : [Re] Inquiry from wilhelmalee

    Hi we will check and update u

    Answer : [Re] Inquiry from wilhelmalee

    Thanks! Will wait for your update..:)

    Question : [Re] Inquiry from wilhelmalee

    will update you by tomorrow, Thank you

  • Question : Inquiry for the item from pegtengMar 02, 2021

  • Question : Inquiry for the item from x_xiaoxing2002Feb 04, 2021

    Do u sell quit cover only?

    Answer : [Re] Inquiry for the item from x_xiaoxing2002

    Hi we don't :(

  • Question : Inquiry for the item from simkj2706Feb 02, 2021

+View all Notice, FAQ, Q&A >>
Epitex | Hotel Pillow | Signature Pillow | Anti-Dust-Mite | Soft Firm Pillow | Comfortable Pillow
Epitex | Hotel Pillow | Signature Pillow | Anti-Dust-Mite | Soft Firm Pillow | Comfortable Pillow
Item Q&A
  • Question : Inquiry for the item from spch81Sep 23, 2021

  • Question : Inquiry related delivery from EveJul 12, 2021

    When will my order be sent? So many days.

    Answer : [Re] Inquiry related delivery from Eve

    Hi Apologies for the delay. We will update the status shortly

  • Question : Inquiry for the item from nancyJul 08, 2021

    When restock ultracel pillow 1300g?

    Answer : [Re] Inquiry for the item from nancy

    Hi it will be these few days

    Question : [Re] Inquiry for the item from nancy

    Noted thanks.

    Answer : [Re] Inquiry for the item from nancy

    Welcome.

    Question : [Re] Inquiry for the item from nancy

    Hi is in stock alr please make your roder

    Answer : [Re] Inquiry for the item from nancy

    Ok thanks.

    Question : [Re] Inquiry for the item from nancy

    Tried to order but cannot stated sold out. Pls check again.

    Answer : [Re] Inquiry for the item from nancy

    okie

    Question : [Re] Inquiry for the item from nancy

    i just down check and added

    Answer : [Re] Inquiry for the item from nancy

    Ordered done . Thank you.

    Question : [Re] Inquiry for the item from nancy

    thank u for choosing Epitex

  • Question : Inquiry for the item from ongjezJun 29, 2021

    Hi,

    For exceed down hotel pillow, is it will feel warm easily? Suitable for non aircon room use?
    Will 1400 be too high for side sleeper?

    Answer : [Re] Inquiry for the item from ongjez

    Hi! Thank you for reachig out to us. We will get back to you shortly

    Question : [Re] Inquiry for the item from ongjez

    Hi yes, exceed down is suitable for back and side sleeper

    Answer : [Re] Inquiry for the item from ongjez

    is ok for side sleeper

  • Question : Inquiry for the item from parissujuJan 31, 2021

    Hi,
    Do you have the messurement for the weight 1300 pillow?

    Answer : [Re] Inquiry for the item from parissuju

    Hi this is 19" x 29"

+View all Notice, FAQ, Q&A >>
Epitex | Exceed Down Quilts | Hotel Collection from Japan | 4 Sizes Available | Summer Quilt
Epitex | Exceed Down Quilts | Hotel Collection from Japan | 4 Sizes Available | Summer Quilt
Item Q&A
  • Question : Inquiry for the item from gcSep 20, 2021

    are there any hooks on the quilt to fasten to the quilt covers?

    Answer : [Re] Inquiry for the item from gc

    Hi, there isn't any hook

  • Question : Inquiry for the item from QxAug 28, 2021

    Hi what is the dimensions for queen size quilt?

    Answer : [Re] Inquiry for the item from Qx

    Queen: 84"x84" | 213cm x 213cm

    Question : [Re] Inquiry for the item from Qx

    Hi this is the queen size dimension

  • Question : 來自hockeyplayer0821會員的商品咨詢。Mar 19, 2021

    Hi, Do u sell cover only? Thanks

    Answer : [Re] 來自hockeyplayer0821會員的商品咨詢。

    Hi! Thank you for reaching out to us. We will update you shortly

    Question : [Re] 來自hockeyplayer0821會員的商品咨詢。

    Ok, pls update me . Thx

    Answer : [Re] 來自hockeyplayer0821會員的商品咨詢。

    Okay, We will let you know the update at the earliest.

    Question : [Re] 來自hockeyplayer0821會員的商品咨詢。

    Hi sorry we don't...:(

  • Question : Inquiry for the item from clow6628Feb 15, 2021

    hi
    like to know what is the king size and super king size measurement.

    Answer : [Re] Inquiry for the item from clow6628

    Hi! Thank you for reaching out to us. We will update you asap

    Question : [Re] Inquiry for the item from clow6628

    Hi, the measurement for the king is 97" x 84"

    Answer : [Re] Inquiry for the item from clow6628

    and for super king is 102" x 90"

    Question : [Re] Inquiry for the item from clow6628

    Thanks for prompt reply

    Answer : [Re] Inquiry for the item from clow6628

    You are welcome

  • Question : Inquiry for the item from maylee911Nov 11, 2020

    My quilt cover is 195x165cm. Can it be fit into the single size quilt? What is the size of your single size quilt?

    Answer : [Re] Inquiry for the item from maylee911

    Hi would encourgae suer single

    Question : [Re] Inquiry for the item from maylee911

    else will leave a lot of space

+View all Notice, FAQ, Q&A >>
Epitex Silkysoft 900TC SS8027 Blanket | Soft Quilt | Comforter | Comfy Duvet | Gift | Bedding
Epitex Silkysoft 900TC SS8027 Blanket | Soft Quilt | Comforter | Comfy Duvet | Gift | Bedding
Item Q&A
  • Question : Inquiry for the item from ginayong12Sep 15, 2021

    Hi … will the sold out items be replenished?

    Answer : [Re] Inquiry for the item from ginayong12

    Hi, sorry our bedsheet design and colour don't repeat. Would you want me to recommend you something close?

  • Question : Inquiry for the item from DdimplesSep 15, 2021

    Can it fit into standard quilt covers nicely without bunching up or having lots of gaps?

    Answer : [Re] Inquiry for the item from Ddimples

    Hi, if your one is single quilt cover then can

  • Question : Inquiry for the item from KateAug 23, 2021

    Is the comforter thick for air con room?
    Need any quilt cover for the comforter?

    Answer : [Re] Inquiry for the item from Kate

    Hi yes is thick enough

  • Question : Inquiry for the item from KateAug 23, 2021

    Is the comforter thick for air con room?

    Answer : [Re] Inquiry for the item from Kate

    Hi yes is thick enough

  • Question : Inquiry for the item from SingaporeAug 20, 2021

    Dear Seller, please advise restock for colour code 1 and 12 ie the lighter tone. Thank you.

    Answer : [Re] Inquiry for the item from Singapore

    Hi, sorry our blanket design and colour don't repeat. Would you want me to recommend you something close?

    Question : [Re] Inquiry for the item from Singapore

    Well noted with thanks, seller. I will recce on your website 😉😊

    Answer : [RE] Inquiry for the item from Singapore

    Thank you

+View all Notice, FAQ, Q&A >>
Epitex 100% Cotton Floor Towel 50cm x 80cm  | Carpet | Floor Mat | Super Absorbent | Floor Towel
Epitex 100% Cotton Floor Towel 50cm x 80cm | Carpet | Floor Mat | Super Absorbent | Floor Towel
Item Q&A
  • Question : Inquiry for the item from BBSep 13, 2021

    Hi, how heavy is one floor towel?

    Answer : [Re] Inquiry for the item from BB

    Hi, thank you for your enquiry, it 380g

    Question : [Re] Inquiry for the item from BB

    Thanks. Have placed order for 4 towels.

    Answer : [Re] Inquiry for the item from BB

    Hi, thank you for choosing Epitex is oure pleasure serving you

  • Question : Inquiry for the item from jorine_leowMay 26, 2021

    Is this anti-slip?

    Answer : [Re] Inquiry for the item from jorine_leow

    Hi this is not anti slip one is cloth kind

  • Question : Inquiry for the item from MagMar 15, 2021

    The group buy for $7.99 - is it for 50x80cm floor towel? Can you let me know?

    The page description says 60x40cm but title says 50x80cm. So want to confirm.

    Answer : [Re] Inquiry for the item from Mag

    HI is 50cm x 80cm

    Question : [Re] Inquiry for the item from Mag

    Thanks. I received my order

    Answer : [Re] Inquiry for the item from Mag

    You are most welcome

  • Question : Inquiry for the item from cyikjiaFeb 02, 2021

    Hi do you have floor mat 50x80cm? Thanks.

    Answer : [Re] Inquiry for the item from cyikjia

    Hi, Thank you for reaching us. Kindly please allow us to check with our team and revert you back soon.

    Question : [Re] Inquiry for the item from cyikjia

    Hi sorry we don have

  • Question : Inquiry for the item from weilingtan2Jan 31, 2021

    Hi seller,
    What is the actual size?
    Header says 50 x 80 while description says 40 x 60.

    Answer : [Re] Inquiry for the item from weilingtan2

    Hi there, Thank you for reaching us, Kindly let me check and update you soon.

    Question : [Re] Inquiry for the item from weilingtan2

    Hi dear, The item description is the correct one as of 60cmX40cm and Thank you for informing us, we will update the title as well.

    Answer : [Re] Inquiry for the item from weilingtan2

    Thank you for your reply.
    But the customer review pictures for the floor mat seems big, doesn't look like 60 x 40cm.

    Question : [Re] Inquiry for the item from weilingtan2

    Hi it is 60 x 40cm

+View all Notice, FAQ, Q&A >>
Epitex | New!! SilkySoft Solid Colour 900TC | Fitted Sheet Set | 20 Colours | Bedsheet | Bed Set
Epitex | New!! SilkySoft Solid Colour 900TC | Fitted Sheet Set | 20 Colours | Bedsheet | Bed Set
Item Q&A
  • Question : Inquiry for the item from kareny8000Sep 12, 2021

  • Question : Inquiry for the item from newlypsAug 19, 2021

    Hi, if I buy 2 or 3 sets of random colours, will you send me different colours or I might have a chance of getting same colours?

    Answer : [Re] Inquiry for the item from newlyps

    Hi yes will be sending u different colours

  • Question : Inquiry for the item from furryAug 04, 2021

    Hi, do you sell any flat bedsheets?

    Answer : [Re] Inquiry for the item from furry

    Hi we don't sell flat bedsheet at the moment

  • Question : Inquiry for the item from kimiyo98394488Aug 03, 2021

    Is the charcoal colour similar to dark grey?

    Answer : [Re] Inquiry for the item from kimiyo98394488

    Hi yes is similar

  • Question : Inquiry for the item from ivylee28Jul 30, 2021

    Hi the blue and green for super single not coming anymore?

    Answer : [Re] Inquiry for the item from ivylee28

    Hi! You can check out Taupe or Teal blue

+View all Notice, FAQ, Q&A >>
Epitex | Cooling Waterproof Mattress Protector | Quality Mattress Protector | Anti Bacteria
Epitex | Cooling Waterproof Mattress Protector | Quality Mattress Protector | Anti Bacteria
Item Q&A
  • Question : Inquiry related delivery from chowhantiongSep 09, 2021

    hi boss may i know when will u shipping out my order ,order number 342623036 thanks.

    Answer : [Re] Inquiry related delivery from chowhantiong

    Hi, you will receive probably tomorrow

  • Question : Inquiry for the item from siolaypengAug 19, 2021

    Can I confirm Waterproof Mattress Protector
    Size : Super Single(-S$10.00) $39.90 ------- is the waterproof cooling protector right?

    Answer : [Re] Inquiry for the item from siolaypeng

    Hi Yes its cooling waterproof mattress protector

    Question : [Re] Inquiry for the item from siolaypeng

    You sent me the wrong item (Cart no. 145592347), the normal waterproof protector to me. Please help me to change, I had already raised the exchange request.

    Answer : [Re] Inquiry for the item from siolaypeng

    Hi, sorry about it, can you kindly take a photo for us what was receive?

    Question : [Re] Inquiry for the item from siolaypeng

    I sent an exchange request via the system yesterday.

    Answer : [Re] Inquiry for the item from siolaypeng

    Hi this is the correct one

    Question : [Re] Inquiry for the item from siolaypeng

    this listing include cooling, waterproof and out soft touch mattress protector, u have ordered the normal one

    Answer : [Re] Inquiry for the item from siolaypeng

    When it is not there that is why I asked u for clarification.... see the above massage. So how to exchange?

    Question : [Re] Inquiry for the item from siolaypeng

    When I ordered, it is not there that is why I asked u for clarification.... see the above massage. So how to exchange?

    Answer : [Re] Inquiry for the item from siolaypeng

    sorry about it

    Question : [Re] Inquiry for the item from siolaypeng

    would u like a return and refund?

    Answer : [Re] Inquiry for the item from siolaypeng

    I need the item, can I exchange with the cooling one?

    Question : [Re] Inquiry for the item from siolaypeng

    yes can but will need to top up is it ok for u

    Answer : [Re] Inquiry for the item from siolaypeng

    will be a top up of $10

  • Question : Inquiry for the item from MahaAug 11, 2021

  • Question : Inquiry for the item from JoAug 10, 2021

    When r u restocking king size for waterproof mattress protect or?

    Answer : [Re] Inquiry for the item from Jo

    HI, we are not able to estimate the stock now

  • Question : Inquiry for the item from zenith00000Jul 18, 2021

    What type of materials it make up of?

    Answer : [Re] Inquiry for the item from zenith00000

    Hi it's made of out of man-made fibre

+View all Notice, FAQ, Q&A >>
Epitex | Air Down Down Breathable Quilt | Soft Blanket | Comfortable Comforter | Duvet
Epitex | Air Down Down Breathable Quilt | Soft Blanket | Comfortable Comforter | Duvet
Item Q&A
  • Question : Inquiry for the item from marylokSep 09, 2021

    Hello, may I know what size is this blanket please? What's the measurement? Thanks!

    Answer : [Re] Inquiry for the item from marylok

    Hi the blanket is 150cm x 200cm

Epitex Deluxe Ultra-Absorbent Anti-Slip Memory Foam Floor Mat | Comfortable Carpet | Rug | Soft
Epitex Deluxe Ultra-Absorbent Anti-Slip Memory Foam Floor Mat | Comfortable Carpet | Rug | Soft
Item Q&A
  • Question : Inquiry for the item from jSep 04, 2021

  • Question : Inquiry for the item from MayAug 30, 2021

  • Question : Inquiry for the item from khenghoeJun 20, 2021

    Hi, will there be any restock for beige color?

    Answer : [Re] Inquiry for the item from khenghoe

    Hi, Kindly note there is no specified timelimit to replenish the stock, we will update you once its restocked, Thank you

    Question : [Re] Inquiry for the item from khenghoe

    Hi the colour will be restock at the end of July

    Answer : [Re] Inquiry for the item from khenghoe

    Hi, any news on the restock for beige color?

    Question : [Re] Inquiry for the item from khenghoe

    Hi yes

    Answer : [Re] Inquiry for the item from khenghoe

    should be around these 2 weeks

  • Question : Inquiry for the item from devin2805Jun 24, 2021

    HI can this throw in washer ? thanks

    Answer : [Re] Inquiry for the item from devin2805

    HI yes can

  • Question : Inquiry for the item from sokhoon80Jun 01, 2021

    Hi, I just received the mat but only got one piece.. I bought wine colour and add $8 for the light purple but only got the wine color please advise when can I receive the other one.

    Answer : [Re] Inquiry for the item from sokhoon80

    Hi! Can you please share the image?

    Question : [Re] Inquiry for the item from sokhoon80

    Only received the wine one..

    Answer : [Re] Inquiry for the item from sokhoon80

    hi we will send u the add on purple for u

    Question : [Re] Inquiry for the item from sokhoon80

    are u able on saturday to collect??

    Answer : [Re] Inquiry for the item from sokhoon80

    Okie, will u be home on sat while we send the missing one to u?

    Question : [Re] Inquiry for the item from sokhoon80

    Yes Saturday someone will b at home to collect.

    Answer : [Re] Inquiry for the item from sokhoon80

    Noted.

    Question : [Re] Inquiry for the item from sokhoon80

    Tks.

    Answer : [Re] Inquiry for the item from sokhoon80

    Welcome

    Question : [Re] Inquiry for the item from sokhoon80

    Hi nobody deliver the missing mat yesterday? When will u rearrange to deliver?

    Answer : [Re] Inquiry for the item from sokhoon80

    Hi we have already dispatch it to J&T

    Question : [Re] Inquiry for the item from sokhoon80

    will receive on monday most likely

    Answer : [Re] Inquiry for the item from sokhoon80

    this is the tracking number: JT20211555005166, we are using J&T

    Question : [Re] Inquiry for the item from sokhoon80

    Ok noted.. Tks

    Answer : [Re] Inquiry for the item from sokhoon80

    most welcome

    Question : [Re] Inquiry for the item from sokhoon80

    Thanks, I got the purple mat..

    Answer : [Re] Inquiry for the item from sokhoon80

    ok and have a great day :)

+View all Notice, FAQ, Q&A >>
Epitex | Waterproof Mattress Protector | 4 Sizes Available | Fitted Bedsheet | Comfortable
Epitex | Waterproof Mattress Protector | 4 Sizes Available | Fitted Bedsheet | Comfortable
Item Q&A
  • Question : Inquiry related delivery from BunnyAug 28, 2021

    Hi, recently I have very bad experience with Qxpress service. I use to state on shipping memo to delivery before 8pm (means I have 12 hours delivery slot for Qxpress) but they still pick to send my order after 10pm time we have already in bed, when I call up Qxpress they push responsibility to seller did not state the shipping memo to them, could you please state below note to Qxpress when you arrange delivery with Qxpress?
    1. Strictly before 8pm (we go to bed at 8pm)
    2. delivery personal SHOULD AND MUST TO PRESS DOORBELL when they are here

    Answer : [Re] Inquiry related delivery from Bunny

    Hi, thank you for your feedback but we don't have control over our logsitic company Q xpress...

    Question : [Re] Inquiry related delivery from Bunny

    You will stated our shipping memo to Qxpress right? According to them seller(s) need to state shipping memo to them.

    Answer : [Re] Inquiry related delivery from Bunny

    yes, your shipping memo will be on the waybill

    Question : [Re] Inquiry related delivery from Bunny

    ok, will place the order later, thank you

    Answer : [Re] Inquiry related delivery from Bunny

    Aug 30, 2021 (Cart no. 145752369) please stated shipping memo cause Qxpress love to send after 10pm and not pressing doorbell when they are at my doorstep.
    Shipping memo: Delivery before 8pm (bed time at 8pm) and a Must to press doorbell and the delivery personal is at my doorstep
    Thank you very much

    Question : [Re] Inquiry related delivery from Bunny

    Hi, okie, noted on this. thank you

    Answer : [Re] Inquiry related delivery from Bunny

    Thank you :)

    Question : [Re] Inquiry related delivery from Bunny

    You are most welcome, have a great day ahead. Hope to serve you again

    Answer : [Re] Inquiry related delivery from Bunny

    received not open yet . Thank you

    Question : [Re] Inquiry related delivery from Bunny

    okieee

    Answer : [Re] Inquiry related delivery from Bunny

    hope u like it\

  • Question : Inquiry for the item from MahaAug 11, 2021

  • Question : Inquiry for the item from angela_buynsellMay 16, 2021

    When king size available?

    Answer : [Re] Inquiry for the item from angela_buynsell

    Hi it will be around June

  • Question : Inquiry for the item from starazeApr 07, 2021

    Hi, when will the king size be restocked?

    Answer : [Re] Inquiry for the item from staraze

    Hi! Thank you for reaching out to us. We will update you shortly

    Question : [Re] Inquiry for the item from staraze

    HI u can check with us at the end of the month

    Answer : [Re] Inquiry for the item from staraze

    Hi, is there any update for king size?

    Question : [Re] Inquiry for the item from staraze

    Hi! Kindly allow us some time. We will check and upodate you.

    Answer : [Re] Inquiry for the item from staraze

    only the cooling waterproof mattress protector have stock

  • Question : Inquiry for the item from eyykangMar 04, 2021

    Hi, when will super single be in stock?

    Answer : [Re] Inquiry for the item from eyykang

    Hi! Thank you for reaching out to us. We will check and get back to you

    Question : [Re] Inquiry for the item from eyykang

    Hi this will be 1 month time

    Answer : [Re] Inquiry for the item from eyykang

    but our cooling super single is available

    Question : [Re] Inquiry for the item from eyykang

    https://www.qoo10.sg/item/COUPON-FRIENDLY-EPITEX-COOLING-WATERPROOF-MATTRESS-PROTECTOR-QUALITY-MATTRESS/606026072?banner_no=1305330

+View all Notice, FAQ, Q&A >>
Epitex | Buy 1 Get 1 Free Charcoal Shredded Memory Neck Support Pillow | Firm Support
Epitex | Buy 1 Get 1 Free Charcoal Shredded Memory Neck Support Pillow | Firm Support
Item Q&A
  • Question : Inquiry for the item from candy_frenzAug 09, 2021

    Hi, May I know when will you restock the pillows?

    Answer : [Re] Inquiry for the item from candy_frenz

    Hi! Kindly allow us some tie to check with our team and update you

    Question : [Re] Inquiry for the item from candy_frenz

    Okay. Will wait for your update.

    Answer : [Re] Inquiry for the item from candy_frenz

    Hi yes it will, but around sept to oct

    Question : [Re] Inquiry for the item from candy_frenz

    Ok no problem

    Answer : [Re] Inquiry for the item from candy_frenz

    thank u for your patience

    Question : [Re] Inquiry for the item from candy_frenz

    Hi have the pillow arrived?

    Answer : [Re] Inquiry for the item from candy_frenz

    Hi the pillow will only arrive from sept to oct

  • Question : Inquiry related delivery from nicosaaymanJul 27, 2021

    Hello,

    I have ordered 2 pillows(buy 1 get 1 free), and added 2 x soft pillow protectors. I have only received the pillow protectors and no pillows!!!!! Where are my pillows? Please reply as my time is very limited to get these pillows on the ship where I currently live. You have my contact details. reply to my email or whatsapp me on +27 82 418 6348. My cart number is Cart no. : 145144722.

    Please let me know. I need those pillows ASAP!!

    Than kyou.

    Kind Regards,
    Nico Saayman

    Answer : [Re] Inquiry related delivery from nicosaayman

    okie as spoken over phone will send today

  • Question : Inquiry related delivery from nicosaaymanJul 25, 2021

    Hello,

    I need thiese pillows delivered by Wednesday as I am sitting on a boat in the shipyard, and my friend is bringing it with him when he board the vessel as well. I am already stamped out of Singapore immigration, so I can't collect my pillows, and he comes onboard Wednesday. Could you please have it delivered by Tuesday evening as he will be boarding the vessel sometime during wednesday. He will leave the apartment at 6am on Wednesday morning.

    Please contact me on my email -

    Thank you very much.

    Kind Regards,
    Nico Saayman

    Answer : [Re] Inquiry related delivery from nicosaayman

    Hi, Thank you for ordering with us, we are unable to assure you the delivery on specified time or date, but we will make sure to deliver the order as soon as possible (within 2-4 Business days normally). Thank you

    Question : [Re] Inquiry related delivery from nicosaayman

    Hi, we will try our best.as delivery is not done by us

  • Question : Inquiry for the item from anthemofworshipJul 20, 2021

  • Question : Inquiry for the item from roJul 07, 2021

+View all Notice, FAQ, Q&A >>
Epitex New Designs 1000TC Hybrid Botanic Silk Printed Fitted Sheet Set (w/o quilt cover) | Bedsheet
Epitex New Designs 1000TC Hybrid Botanic Silk Printed Fitted Sheet Set (w/o quilt cover) | Bedsheet
Item Q&A
  • Question : Inquiry for the item from KarenAug 28, 2021

  • Question : Inquiry for the item from trislynliangAug 28, 2021

    Hi seller

    Can the queen size bedsheet fit 16 inches mattress?

    Answer : [Re] Inquiry for the item from trislynliang

    HI yes can fit

  • Question : Inquiry for the item from jessAug 20, 2021

    Hello, when will king bedset be available?

    Answer : [Re] Inquiry for the item from jess

    Hi, sorry our bedsheet design and colour don't repeat. Would you want me to recommend you something close?

    Question : [Re] Inquiry for the item from jess

    Oh I mean king size bed set with quilt cover. Is it no longer in production?

    Answer : [RE] Inquiry for the item from jess

    Hi, Kindly note there is no specified timelimit to replenish the stock, we will update you once its restocked. Thank you

  • Question : Inquiry for the item from eternal_glory9Aug 01, 2021

    hi can i ask if the fitted bedsheet underneath has rubber throughout or only at 4 corners?

    Answer : [Re] Inquiry for the item from eternal_glory9

    Hi, Kindly let us check and update you soon. Thank you

    Question : [Re] Inquiry for the item from eternal_glory9

    have rubber throuout

  • Question : Inquiry for the item from kuen6411Jun 29, 2021

+View all Notice, FAQ, Q&A >>
Epitex | ★ Premium Pillow Collection ★ | Comfortable Pillow | Hotel Pillow | Addiction Pillow
Epitex | ★ Premium Pillow Collection ★ | Comfortable Pillow | Hotel Pillow | Addiction Pillow
Item Q&A
  • Question : Inquiry related delivery from jaclynAug 24, 2021

Epitex Luxury Hotel Collection Pillow | Comforter Soft Pillow | Adult Anti Mite Pillow
Epitex Luxury Hotel Collection Pillow | Comforter Soft Pillow | Adult Anti Mite Pillow
Item Q&A
  • Question : Inquiry for the item from ngoyujinAug 11, 2021

    Hi Seller

    I have ordered 2 Luxury hotel collection pillow but the items delivered are lower grade pillows

    My order number is 341732736.

    Can you check, please?

    Answer : [Re] Inquiry for the item from ngoyujin

    Hi sorry about this

    Question : [Re] Inquiry for the item from ngoyujin

    will u be able to do an exchnage tomorrow

    Answer : [Re] Inquiry for the item from ngoyujin

    Yes. Please advise exchange procedure.

    Question : [Re] Inquiry for the item from ngoyujin

    our driver will coem down for a 1-1 exchange with u

    Answer : [Re] Inquiry for the item from ngoyujin

    Noted thanks.

    Question : [Re] Inquiry for the item from ngoyujin

    u are welcome