Q&A board

Q & A Lists
Item Question & Answer
Buy 1 get 1 and 30ml free!HongKong No1 Opal 1minute Hair Treatment Mask Care/conditioner
Buy 1 get 1 and 30ml free!HongKong No1 Opal 1minute Hair Treatment Mask Care/conditioner
Item Q&A
  • Question : Inquiry for the item from h3a****Jan 12, 2020

    Hello, i want to purchase the levorny hair treatment but it only has the shampoo option. Do you still sell the treatment?

    Answer : [Re] Inquiry for the item from h3a****

    Hi dear buyer, please click the link below to purchase Lervony hair treatment. Thanks
    https://www.qoo10.sg/item/SUPER-DEAL-BUY-1GET-1-FREE-JAPAN-LERVONY-MOIST-DIANE-CONDITIONER/552693242

  • Question : Inquiry for the item from hea****Jan 06, 2020

    Hi i recently purchased 2 x new trial pack intensive. Is it possible to change one of the order to 2 x intensive (old) 225+225nl +2 free trial pack instead

    Answer : [Re] Inquiry for the item from hea****

    Hi dear buyer, okay noted, We willl change 1 set to type : A: Intensive 1Tube+Free 1Tube+extra 30ml free. Thanks

  • Question : Inquiry for the item from cel****Nov 20, 2019

    Hi Seller, may i know the expiry dates for the new intensive (red) and the new Gold. Also for the add on shampoo, what type Is it? Do i get a gold shampoo if i order tree gold treatment? Thanks

    Answer : [Re] Inquiry for the item from cel****

    Hi dear buyer, the expiry date for all opal treatment is by 2021/2022. The add on shampoo is New Intensive opal care shampoo. Buy every 3sets and above (can mix up),each set to get 2 trial packs free(in promotion 1), and get extra 500ml lervony shampoo or 1minute hair treatment free(Randomly, may indicate in memo to seller for what you want). Thanks

  • Question : Inquiry for the item from hea****Nov 18, 2019

    For the old version of intensive red treatment, whats the expiry date for this batch?

    Answer : [Re] Inquiry for the item from hea****

    Hi dear buyer, for all the opal hair treatment expiry date is 2021/2022. Thanks

  • Question : Inquiry for the item from skb****Oct 23, 2019

    Hi

    When is the expiry date for the intensive opal hair treatment (red tube)?

    Answer : [Re] Inquiry for the item from skb****

    Hi dear buyer, All are made in March/2017, expiry date in March/2020. Thanks

    Question : [Re] Inquiry for the item from skb****

    Hi, as for the intensive Opal hair treatment, has new batch in? (expiry date after Mar 2020?)
    How abt the new intensive opal hair treatment date?

    Answer : [Re] Inquiry for the item from skb****

    Hi der buyer, now the new batch expiry date are all in year 2021-2022. Thanks

+View all Notice, FAQ, Q&A >>
Silky Hair Secret-Gold Max Professional Hair Salon Treatment/Hair marsk/Hair care/need not heat up
Silky Hair Secret-Gold Max Professional Hair Salon Treatment/Hair marsk/Hair care/need not heat up
Item Q&A
  • Question : Inquiry for the item from lij****Jan 05, 2020

    Hi , suitable for just done perm hair ?

    Answer : [Re] Inquiry for the item from lij****

    Hi dear buyer, yes it can be used for all kind of chemically treated hair. Thanks

  • Question : Inquiry for the item from lee****Dec 12, 2019

    Hi

    When the expiry date? Tks

    Answer : [Re] Inquiry for the item from lee****

    HI dear buyer, the latest is 2019 will expire after 3years, some is 2018, still have 2 years to expire, you may indicate in shipping memo post the latest one. Thanks

  • Question : Inquiry for the item from cat****Nov 08, 2019

    Any re-stock for platinum?

    Answer : [Re] Inquiry for the item from cat****

    Hi dear buyer, you may now place your order, we still have 3 stocks left. Re-stock is about 3 weeks time. Thanks

  • Question : Inquiry for the item from lil****Aug 05, 2019

    hi seller i want buy to 3 box how to upgrade the shipping i mean how much the shipping need to pay

    Answer : [Re] Inquiry for the item from lil****

    Hi dear buyer, for more than 2 boxes, please choose singpost normal mail and we will upgrade to Qxpress delivery. Thanks

  • Question : Inquiry for the item from low****Jun 18, 2019

    Dear seller, I mean the free gift is "KAIXUAN H2O". Due to I have been used your products as become conditional.

    Answer : [Re] Inquiry for the item from low****

    Hi dear buyer, sorry, it’s been long time ago no more free KAIXUAN H2O. If you buy 2 pieces, please choose singpost normal mail and we will free upgrade to Qxpress delivery. Thanks

+View all Notice, FAQ, Q&A >>
Buy 5 get 2 free/Women underwear/lingerie/lady panties/seamless panty/sexy Lace panties/Nubra
Buy 5 get 2 free/Women underwear/lingerie/lady panties/seamless panty/sexy Lace panties/Nubra
Item Q&A
  • Question : 来自ais****会员的商品咨询。Jan 02, 2020

  • Question : Inquiry for the item from 235****Dec 23, 2019

    Hi Seller
    I just made purchase of 12 pieces (Cart no. 131641957) and is requesting for the following 4 free items (cheaper value than what i had purchased):

    Four free gifts from LC Seamless premium / Size : XL with following colours:
    Code : 03 - Purple (One piece)
    Code : 04 - Skin (One piece)
    Code : 02 - Black (One piece)
    Code : 01 - Pink (One piece)
    I had also indicated on memo to seller. Please let me know if you have any questions. Thanks

    Answer : [Re] Inquiry for the item from 235****

    Hi dear buyer, okay noted. For your free gift we will send you:
    Code : 03 - Purple (One piece)
    Code : 04 - Skin (One piece)
    Code : 02 - Black (One piece)
    Code : 01 - Pink (One piece)
    Thank you.

  • Question : Inquiry for the item from she****Nov 04, 2019

    Hi..I previously bought your panties and its very nice. U mention group buy. Buy 5 free 2. So I can choose any 5 different model panties and u will free 2 of the lowwe price right? But I already choose 5 panties and put into cart. But how to see that 2 is free? Can advice cos I never group buy before..thanks

    Answer : [Re] Inquiry for the item from she****

    Hi dear buyer, yes, order 5pcs as usual, and indicate the code of 2 free gifts in shipping memo or you may inform us here, the value of the free gift must be same or lower than the item you ordered.Randomly send out if no indication in shipping memo.

  • Question : Inquiry for the item from mcl****Oct 12, 2019

    hi... i buy 3 SI & 2 LC...can I get 1 free SI & 1 free LC?

    Answer : [Re] Inquiry for the item from mcl****

    Hi dear buyer, okay noted for the free gift we will give you: 1 SI size XL grey & 1 free LC size XL blue. Thanks

    Question : [Re] Inquiry for the item from mcl****

    hi thanks..

    Answer : [Re] Inquiry for the item from mcl****

    You're welcome.

  • Question : Inquiry for the item from amb****Oct 09, 2019

    Hi, i got a free panty from u previously when i purchased the menstrual panty fr u. I tried the free panty and i like it v much. May i know the free one u gv is it the LC premium seamless ice silk panty? I want to purchase.

    Answer : [Re] Inquiry for the item from amb****

    Hi dear buyer, can you please show us a photo of the free panty we gave you for us to check? If it's the seamless one, then yes it's LC premium seamless ice silk panty. Thanks

    Question : [Re] Inquiry for the item from amb****

    Yes its seamless and smooth silky one

    Answer : [Re] Inquiry for the item from amb****

    Hi dear buyer, it's LC seamless premium. Thanks

+View all Notice, FAQ, Q&A >>
Buy 1 Get 1!Love alpha mascara/powder/liquid eyeliner/Eyebrow pencil/eye shadow/make up/lip stick
Buy 1 Get 1!Love alpha mascara/powder/liquid eyeliner/Eyebrow pencil/eye shadow/make up/lip stick
Item Q&A
  • Question : Inquiry for the item from chr****Dec 31, 2019

    Hi, can this cream cover the white strand of eyebrow? Is this permanent or can be washed off easily? Thanks!

    Answer : [Re] Inquiry for the item from chr****

    Hi dear buyer, our Alobon Eyebrow is a pencil not a cream. It is Waterproof & smudgeproof. Can be washed off easily. Thanks!

  • Question : Inquiry for the item from ong****Apr 14, 2019

    May I know what is the expiry date for easy to. apply eyeliner?

    Answer : [Re] Inquiry for the item from ong****

    HI dear buyer, the expiry date is year 2021. Thanks

  • Question : Inquiry for the item from j.c****Nov 15, 2018

    Hi Seller, will there be a restock for the leopard mascara? And when would that be? Thanks!

    Answer : [Re] Inquiry for the item from j.c****

    Hi dear buyer, the new stock will come about 1month later. Would you like to try the other design/ pattern, it’s the same only the outlook/design is different. Thanks

    Question : [Re] Inquiry for the item from j.c****

    Hi Seller, noticed the brush is abit diff. As I prefer the leopard one, i shall buy after u restock! Thanks

    Answer : [Re] Inquiry for the item from j.c****

    Hi dear buyer, okay noted. Thank you :)

  • Question : Love Alpha MascarraOct 21, 2018

    Hi, may I know what's the difference between Leopard and the other 3 types of Love Alpha Mascarra.

    Answer : [Re] Love Alpha Mascarra

    Hi dear buyer, all the 4 types of Love Alpha Mascara is the same. Each box contains a combination of: 1gel (wet tube) and 1 fiber (dry tube). The only difference is the outlook design. Thanks

    Question : [Re] Love Alpha Mascarra

    Thanks

    Answer : [Re] Love Alpha Mascarra

    You’re welcome.

  • Question : About productJul 19, 2018

    Hi Seller, I would like to order a lipstick for my 2nd piece but how I can't find the 'choose # from next option' to choose my colour no. My choice is #02 Magic lipstick. Please advise. Thank you.

    Answer : [Re] About product

    Hi dear buyer, Please refer to the attachment on how to choose for the lipstick # you want, it seems there is no problem, please try to scroll down, it is at the last part. Just incase you still can’t find, you may choose other # of lipstick and indiciate in memo to seller you want the #02 Magic lipstick. Thanks

+View all Notice, FAQ, Q&A >>
3D Invisible Adhesive Nubra/ Bridal Wedding Nude Bra/Strapless push up Bra/Nipple sticker/Panties
3D Invisible Adhesive Nubra/ Bridal Wedding Nude Bra/Strapless push up Bra/Nipple sticker/Panties
Item Q&A
  • Question : Inquiry for the item from tam****Dec 23, 2019

  • Question : Inquiry for the item from ter****Nov 28, 2019

    Hello for the #9 drawstring strapless bra, do you provide both color straps, the color one and the transparent one?

    Answer : [Re] Inquiry for the item from ter****

    Hi dear buyer, yes, it comes with a transparent and cloth (colored) band. Thanks

  • Question : Inquiry for the item from hui****Nov 17, 2019

  • Question : Inquiry for the item from jam****Oct 28, 2019

    What's the difference between thickness type 3d push up/double /triple??

    Answer : [Re] Inquiry for the item from jam****

    Hi dear buyer, double is 1.2cm, triple is 1.8cm, 3d push up is 2.2cm. For these 3 types, 3d push gives the best push up effect. Thanks

  • Question : Inquiry for the item from kho****Aug 17, 2019

+View all Notice, FAQ, Q&A >>
Free Gift Included/ 3 Pcs for $9.90!Seamless Slimming safety panty/Tummy control underwear/Leak-Proof panties
Free Gift Included/ 3 Pcs for $9.90!Seamless Slimming safety panty/Tummy control underwear/Leak-Proof panties
Item Q&A
  • Question : Inquiry related delivery from 250****Dec 19, 2019

    How many days is the delivery>

    Answer : [Re] Inquiry related delivery from 250****

    Hi dear buyer, there are 2 shipping options:
    1) for singpost normal mail, normally it will take 3-5days, but sometimes may delay up to 2 weeks.
    2) For Qxpress - it will take 1-2 working days.
    Thanks

  • Question : Inquiry for the item from flo****Oct 24, 2019

    Hi I would like to purchase no.6 but cannot find the code. Please advise. My wist is 64 which size shld I choose? Thanks

    Answer : [Re] Inquiry for the item from flo****

    Hi dear buyer, can you please attach a photo of the No.6 you are referring to? Thanks

    Question : [Re] Inquiry for the item from flo****

    Hi I have place an order. Thank you!

    Answer : [Re] Inquiry for the item from flo****

    Hi dear buyer, okay noted. Thanks

  • Question : Inquiry related return and exchange from ylo****May 20, 2019

    My Cart No. is 126884172. Will you be paying me the postage for mailing the faulty item back? The tear is terrible.

    Answer : [Re] Inquiry related return and exchange from ylo****

    On Qpost : Hi, yes we will refund you the postage. Thanks

  • Question : Inquiry for the item from ell****May 02, 2019

    Hi, my waist 72cm, which size to choose for type01?

    Answer : [Re] Inquiry for the item from ell****

    Hi dear buyer, L size is suitable for you. Thanks

  • Question : Inquiry for the item from yon****Apr 21, 2019

    You think size 38 can wear

    Answer : [Re] Inquiry for the item from yon****

    Hi dear buyer, size 38 would only be suitable for Type#01:Body Slimming Sculpting safety panty- please choose XL size. Thanks

+View all Notice, FAQ, Q&A >>
Baseus/Remax/PowerBank/QC3/30000mAh/wirless charing car mount/ cable/car charger
Baseus/Remax/PowerBank/QC3/30000mAh/wirless charing car mount/ cable/car charger
Item Q&A
  • Question : Inquiry for the item from aiw****Dec 10, 2019

    What is the dimension of Baseus Mini S PD Fast Charging Powerbank
    10000mAh ?

    Answer : [Re] Inquiry for the item from aiw****

    And the weight too. Thanks.

    Question : [Re] Inquiry for the item from aiw****

    Hi dear buyer, Baseus Mini S PD Fast Charging Powerbank
    10000mAh
    Dimensions: 92 x 61 x 22mm
    Weight (grams): 170

    Thanks.

    Answer : [Re] Inquiry for the item from aiw****

    Hi thanks! I have placed order. Hope to receive the items before my gathering on 19 Dec. :)

    Question : [Re] Inquiry for the item from aiw****

    Hi dear buyer, okay noted. We will post out today and you may receive your item tomorrow. Thanks

    Answer : [Re] Inquiry for the item from aiw****

    Thank you! :)

    Question : [Re] Inquiry for the item from aiw****

    You're welcome :)

  • Question : Inquiry from nal****Aug 24, 2019

  • Question : Inquiry for the item from kya****Aug 02, 2019

  • Question : Inquiry for the item from Dap****Jun 03, 2019

    Which powerbank is the lightest ?

    Answer : [Re] Inquiry for the item from Dap****

    Hi dear buyer, the lightest powerbank is the Baseus Simbo smart PD Fast Charging Powerbank- 167 grams. Thanks

  • Question : Inquiry for the item from tia****Jun 02, 2019

    Hi, can Baseus mini Q PD fast charging powerbank be used for samsung S7?

    Answer : [Re] Inquiry for the item from tia****

    Hi dear buyer, yes Baseus mini Q PD fast charging powerbank can be use for samsung S7. Thanks

+View all Notice, FAQ, Q&A >>
💖Women underwear/lingerie/lady panties/seamless panty/sexy Lace panties/💖Buy 5 Free Shipping💖
💖Women underwear/lingerie/lady panties/seamless panty/sexy Lace panties/💖Buy 5 Free Shipping💖
Item Q&A
Baseus Universal 360 °magnetic car phone Holder/Mount/bracket/car accessories /Remax car charger
Baseus Universal 360 °magnetic car phone Holder/Mount/bracket/car accessories /Remax car charger
Item Q&A
  • Question : Inquiry related delivery from viv****Nov 04, 2019

    Hi item mailed out already?

    Answer : [Re] Inquiry related delivery from viv****

    Hi dear buyer, yes, we posted out 30-Oct. For singpost normal mail, normally it will take 3-5 days but sometimes may delay up to 2weeks. The postman will put your item inside your letterbox. Please check. Thanks

  • Question : Inquiry for the item from moc****Nov 02, 2019

    When will there be stocks for #07?

    Answer : [Re] Inquiry for the item from moc****

    Hi dear buyer, sorry no more restocking for type #07. Thanks

  • Question : Inquiry related delivery from Cho****Aug 28, 2019

    Hi may I know where is the self collection location at?

    Answer : [Re] Inquiry related delivery from Cho****

    Hi dear buyer, we are at woodlands area. If you like to self-collect please indicate in shipping memo the day and time of collection, then revert back to us and we will advice you the complete address. Thanks

  • Question : Inquiry for the item from soo****Jul 17, 2019

    Hi, I just received the Gravity ACRA Mount. However, the clamping area is not functioning. When I press the button, it cannot open. Pls see the photo attached

    Answer : [Re] Inquiry for the item from soo****

    HI dear buyer, for first time use, must use 2 to 3 finger to press it, 1 finger can not open it. 2nd or 3rd time can use 1 finger to open it. Please try to push it down hard for first time open. Thank you

    Question : [Re] Inquiry for the item from soo****

    My hubby tried it yesterday also cannot open. I will ask him to try again tonight

    Answer : [Re] Inquiry for the item from soo****

    Hi dear buyer, okay, please retry, still got problem please revert back to us. Thanks

  • Question : Inquiry for the item from xre****Jul 03, 2019

    Hi, will there be restock for #7 PHM?

    Answer : [Re] Inquiry for the item from xre****

    Hi dear buyer, we are so sorry currently there’s is no restocking for #07 PHM, as our supplier is oos as well. Thanks

+View all Notice, FAQ, Q&A >>
Buy 225ml get 15ml free!HongKong No1 Opal 1minute Hair Treatment Mask Care/regular/intensive/gold
Buy 225ml get 15ml free!HongKong No1 Opal 1minute Hair Treatment Mask Care/regular/intensive/gold
Item Q&A
  • Question : Inquiry for the item from son****Nov 03, 2019

  • Question : Inquiry for the item from Ros****Apr 15, 2019

    I would like to know the ‘Free 15ml x 2’ are the same as old intensive hair treatment & 2nd question : When is the Expiry Date for old intensive? Thank You!

    Answer : [Re] Inquiry for the item from Ros****

    I attached the pic below.. Please tell me are these ‘intensive or regular’ hair treatment? Thank You!

    Question : [Re] Inquiry for the item from Ros****

    Hi dear buyer,
    1.) yes the free sachet is regular hair treatment.
    2.) all will expire in March/2021.
    Thank you

    Answer : [Re] Inquiry for the item from Ros****

    May I know what is the difference between ‘Intensive & Regular’ Hair Treatment? BTW Thanks for the above infor!

    Question : [Re] Inquiry for the item from Ros****

    Hi dear buyer, the difference are: The intensive is more effective than the regular , the intensive is better for the fizzy hair, both intensive and regular will not make the hair flat. Thanks

  • Question : Inquiry for the item from joe****Feb 21, 2019

    Hi there,

    Do you sell the sachet travel pack for 'red color" opal hair treament or 'gold' color that is available for purchase?

    Look forward to hear from you!

    Thank you
    Joey

    Answer : [Re] Inquiry for the item from joe****

    Hi dear buyer, yes, please click the link below to purchase. Thanks
    https://www.qoo10.sg/item/BUY-225ML-GET-30ML-FREE-HONGKONG-NO1-OPAL-1MINUTE-HAIR-TREATMENT/412627145

  • Question : Inquiry related delivery from xue****Jul 02, 2018

    Hi,

    If i order today when will be the earliest date u can send them out?

    Answer : [Re] Inquiry related delivery from xue****

    Hi dear buyer, if you place your order today before 2pm, we may send out today. If not, we will send out tomorrow. Thanks

  • Question : Inquiry for the item from pha****Jan 27, 2018

    Which type of tube is the same as travel sachet ??

    Travel sachet is it got the red beads inside ?
    Which tube also got red beads inside ??

    Answer : [Re] Inquiry for the item from pha****

    Hi, all the tubes are wihtout red beads,for the travel sachet, there is only the old intensive version has the red beads inside, thanks.

+View all Notice, FAQ, Q&A >>
Free earring+gift box/Necklace/Bracelet/Earrings/jewellery/Swarovski Element crystal/Diamond ring
Free earring+gift box/Necklace/Bracelet/Earrings/jewellery/Swarovski Element crystal/Diamond ring
Item Q&A
  • Question : Inquiry for the item from 243****Oct 15, 2019

  • Question : kik****会员的咨询。Oct 06, 2019

    请问防敏感吗?

    Answer : [Re] kik****会员的咨询。

    Hi dear buyer, All our on sale items are plated with 18k gold or white gold, all are suitable for sensitive skin, but the free earring Z-03/Z-04/Z-05 are not suitable for sensitive skin,please leave message in memo to seller if you have sensitive skin, we will send out the special free earring for you. Thanks

  • Question : Inquiry for the item from lau****Oct 01, 2019

    Hi may I have the photos for the free earrings for sensitive skin ? Thanks

    Answer : [Re] Inquiry for the item from lau****

    Hi dear buyer, please refer to the attachment for the free earring for sensitive skin. Thanks

  • Question : Inquiry for the item from mou****Sep 23, 2019

    Hi p12 .can I see the back of the stud.
    Also how to select the free gift
    Thanks

    Answer : [Re] Inquiry for the item from mou****

    Hi dear buyer, attached is the back part/ stud of earring P-12. For the free gift please indicate in shipping memo or you may message us here once you placed your order. Thanks

    Question : [Re] Inquiry for the item from mou****

    Thank you

    Answer : [Re] Inquiry for the item from mou****

    You’re welcome.

  • Question : Inquiry for the item from ice****Aug 13, 2019

    Hi! Are all earrings for sensitive skin? if I order 3 pairs will get 3 pairs free earrings as well?

    Answer : [Re] Inquiry for the item from ice****

    Hi dear buyer, yes all are suitable for sensitive skin, but the free earring Z-03/Z-04/Z-05 are not suitable for sensitive skin,please leave message in memo to seller if you have sensitive skin, we will send out the special free earring for you. And Yes, 3 pairs and you’ll get 3 pairs free earring as well. Thanks

+View all Notice, FAQ, Q&A >>
Muji Mens Seamless Ice Silk Cooling Boxers/Briefs/Cotton underwear/Pants
Muji Mens Seamless Ice Silk Cooling Boxers/Briefs/Cotton underwear/Pants
Item Q&A
Bra Extender/Bra Accessories/Cleavage Control Clip/Transparent Bra strap Low-Back Converter
Bra Extender/Bra Accessories/Cleavage Control Clip/Transparent Bra strap Low-Back Converter
Item Q&A
  • Question : Inquiry for the item from sie****Sep 27, 2019

    Low back converter is sell in pack of 1 or 2?
    One bra just need 1 strap each side will do?

    Answer : [Re] Inquiry for the item from sie****

    Hi dear buyer, low back converter is sell in 1 piece. Yes, only 1 strap is needed for one bra. Thanks

  • Question : Inquiry for the item from hap****May 08, 2019

  • Question : Inquiry for the item from ger****May 01, 2019

  • Question : Inquiry for the item from hek****May 02, 2019

  • Question : Inquiry for the item from kel****Jan 03, 2019

    Hi how many bra extender hook in a pack?

    Answer : [Re] Inquiry for the item from kel****

    hi, depends on which design you want, we have 2row 3hook, 3row 3hooks, you may check from the options. Please see attachment. thanks

+View all Notice, FAQ, Q&A >>
Korea style designer Wallets/Men Card wallet/Wristlet/Smart multi wallet/cosmetic bag/Purse/watch
Korea style designer Wallets/Men Card wallet/Wristlet/Smart multi wallet/cosmetic bag/Purse/watch
Item Q&A
  • Question : Inquiry for the item from ste****Sep 10, 2019

    Hi any restock for w7575?

    Answer : [Re] Inquiry for the item from ste****

    Hi dear buyer, sorry these are on clearance sale, no more restocking. Thanks

  • Question : Inquiry for the item from ste****Sep 10, 2019

    Hi any restock for w7575?

    Answer : [Re] Inquiry for the item from ste****

    Hi dear buyer, sorry these are on clearance sale, no more restocking. Thanks

  • Question : Inquiry for the item from tkw****Jan 18, 2019

    Hi, will you be restocking 5991?
    Thank you

    Answer : [Re] Inquiry for the item from tkw****

    Hi dear buyer, sorry no more restocking for the design 5991. Thanks

  • Question : Inquiry for the item from ebl****Oct 04, 2018

    Dear seller, will you be restocking W5995? :)

    Answer : [Re] Inquiry for the item from ebl****

    HI dear buyer, sorry no more restock for the design W5995. Thanks

    Question : [Re] Inquiry for the item from ebl****

    Ok noted, thanks!

    Answer : [Re] Inquiry for the item from ebl****

    You’re welcome.

  • Question : W75998CJul 23, 2018

    hI,
    When do you have stock for Black color?

    thanks

    Answer : [Re] W75998C

    HI dear buyer, may we know for what specific wallet design? Thanks

+View all Notice, FAQ, Q&A >>
Pouch and Refill for Swarovski crystals Pen/Dual Function Stylus Pen
Pouch and Refill for Swarovski crystals Pen/Dual Function Stylus Pen
Item Q&A
  • Question : Inquiry for the item from han****Aug 18, 2019

  • Question : Inquiry for the item from mj6****Sep 28, 2018

    I can't seem to open the pen to change the ink. Can u help?

    Answer : [Re] Inquiry for the item from mj6****

    Hi dear buyer, please refer to the attachment, just twist the encircled part to open. Thanks

    Question : [Re] Inquiry for the item from mj6****

    Thank you. Will try to open. It's pretty stuck

    Answer : [Re] Inquiry for the item from mj6****

    Hi, okay noted. PLease feel free to revert back to us if still got problem. Thanks

  • Question : Pen pouchMay 01, 2018

    Ho you stated $0.90 for this item is only for pouch or with pen

    Answer : [Re] Pen pouch

    Hi, for pouch only, thanks

  • Question : Inquiry for the item from reg****Mar 17, 2018

    So this is included the punch and pen?

    Answer : [Re] Inquiry for the item from reg****

    Hi dear buyer, yes, we will put the pen inside the pouch. Thanks

  • Question : Inquiry for the item from Sun****Dec 30, 2017

    Please confirm
    1) Swarowski Pen color matches the Pouch color
    2) pouch has the pen in it
    3) refill is only an addon and not necessary

    Answer : [Re] Inquiry for the item from Sun****

    HI, dear buyer
    1)Pouch only have black, dark blue, red, pink, and dark brown
    2)we will put pen inside the pouch
    3)there are total 4pcs add on refill

    Thanks

+View all Notice, FAQ, Q&A >>
Anti tarnish cloth-make the jewellery shiny/Jewellery gift box for necklace/earring/ring
Anti tarnish cloth-make the jewellery shiny/Jewellery gift box for necklace/earring/ring
Item Q&A
  • Question : Inquiry related delivery from cla****Jul 19, 2019

    Hi, how long before I receive the product? Thanks

    Answer : [Re] Inquiry related delivery from cla****

    Hi dear buyer, there are 2 shipping options,for singpost normal mail, it takes 2-14 working days and it is non-traceable,and it may be lost during transit, the postmen will put into your letter box. For Qexpress, it takes 2 working days and it is traceable, So qexpress is highly recommended. Thanks.

  • Question : Inquiry related delivery from jad****Nov 28, 2018

    Hello, I ordered the iteam via Qexpress. Can I receive it by this Friday? It is very urgent. Please help... :(

    Answer : [Re] Inquiry related delivery from jad****

    Hi dear buyer, we will post out your item today, and you may receive it tomorrow. Thanks

    Question : [Re] Inquiry related delivery from jad****

    Thanks a lot!!! :)

    Answer : [Re] Inquiry related delivery from jad****

    You’re welcome :)

  • Question : Inquiry for the item from ana****Nov 09, 2018

    Hello.

    May I check if the gift box 01 comes with the black cushion inside?

    Thank you.

    Regards

    Answer : [Re] Inquiry for the item from ana****

    Hi dear buyer, yes cushion is included. Thanks

  • Question : Inquiry for the item from bao****Aug 12, 2018

    Hello, is the sponge included?

    Answer : [Re] Inquiry for the item from bao****

    Hi dear buyer, yes sponge is included. Thanks

  • Question : Enquiry on self collectionsNov 19, 2016

    Hi there,
    I am interested to get your 7cm x 9cm boxes in a bulk of 100. Is there any discount on that? And is it possible for me tomake a self collection? I'm in need of these boxes urgently. Hope to hear from you soon. Thank you.

    Answer : [Re] Enquiry on self collections

    HI, yes, if you want 100 pcs, $1.2 each,we only have coffee, pink, and the blue(with purple ribbon). Please tell me what color you want and when you want to self collect? You may provide me your contact info and i contact you by whatapp. Thanks

+View all Notice, FAQ, Q&A >>
Free pouch/Free refill/Free shipping-Premium-Swarovski element Crystal Pen/stylus Pen
Free pouch/Free refill/Free shipping-Premium-Swarovski element Crystal Pen/stylus Pen
Item Q&A
  • Question : Inquiry for the item from jap****Apr 08, 2019

  • Question : Inquiry for the item from Har****Apr 06, 2019

    Hi! How do I unscrew the pen to insert the refill? Just got your delivery of my order, along with replacement refill. Cant seem to unscrew it.

    Answer : [Re] Inquiry for the item from Har****

    Hi dear buyer, please refer to the attachment, the encircled part is where you should unscrew the pen to change the refill. Thanks

  • Question : Inquiry for the item from mic****Nov 06, 2018

  • Question : Inquiry from Kar****Oct 30, 2018

  • Question : SCHMIDT 635(Fine) Blue Refill for Swarovski PenSep 04, 2018

    Dear seller

    Just to check, do you have the SCHMIDT 635 Blue ink refill in Fine for Swarovski Pen?

    If yes, how much?

    Please advise.

    Thank you
    Carina

    Answer : [Re] SCHMIDT 635(Fine) Blue Refill for Swarovski Pen

    Hi dear buyer, we only have one kind of refill, you may refer to the attachment. Thanks

+View all Notice, FAQ, Q&A >>
Baseus Wireless Charging Car Mount/Holder/Air Vent Car Mount/Car Accessories/QC3.0 Car Charger
Baseus Wireless Charging Car Mount/Holder/Air Vent Car Mount/Car Accessories/QC3.0 Car Charger
Item Q&A
  • Question : Inquiry for the item from che****Apr 09, 2019

  • Question : Inquiry related return and exchange from see****Apr 09, 2019

    Hi does this come with warranty?

    Answer : [Re] Inquiry related return and exchange from see****

    Sorry does your wireless chargers come with warranty?

    Question : [Re] Inquiry related return and exchange from see****

    Hi dear buyer, yes it has 6 months warranty, need to keep the packing just incase got any damage/defect. Thanks

  • Question : Inquiry for the item from ang****Nov 06, 2018

    Is this to be used with conditioner or as a replacement for conditioner?

    Answer : [Re] Inquiry for the item from ang****

    Hi dear buyer, yes it is a replacement for conditioner, no need to be used with conditioner. Thanks

Free earring n free packing! Korea Design-Necklace Earring Austria crystal jewelery Best gift
Free earring n free packing! Korea Design-Necklace Earring Austria crystal jewelery Best gift
Item Q&A
  • Question : Inquiry for the item from cwy****Jan 20, 2019

    Hi, may i know when will u restock group a necklaces?

    Answer : [Re] Inquiry for the item from cwy****

    Hi dear buyer, sorry no more restock for Group A necklaces.
    Would you like to consider our other necklaces, please click this link:
    https://www.qoo10.sg/item/FREE-EARRING-GIFT-BOX-NECKLACE-BRACELET-EARRINGS-JEWELLERY-SWAROVSKI/412304305. Thanks

  • Question : Free EarringFeb 25, 2015

    My cart no. 93204556. I ordered necklace and wish to have a free earring snowball pink color. Thks!

    Answer : [Re] Free Earring

    Hi, noted, thanks :)

  • Question : Lucky Fish and Butterfly NecklaceDec 04, 2014

    I wanted to buy 2 necklacest but the 2 mentioned design that I like only had one piece left... Will there be a restock of these 2 design soon?? Should I buy the last lucky fish left first??

    Answer : [Re] Lucky Fish and Butterfly Necklace

    Dear customer.

    Your inquiry will soon be confirmed and answered by the seller.
    ※ Inquiries related to Payment.
    Cancellation and any Urgent issue can possibly be dealt from CS team.
    Thanks & Best regards.
    P.S. The information is also sent to the seller to meditate this case.

    Hi,we don't have plan to restock for these item. All item under this page are clearance. Thanks

  • Question : HiiNov 26, 2014

    Dear Seller

    May i know what is the different between Angel Tear and Heart Lock items at this link(category) with Necklace Group B-07 and Necklace Group B-06 at another link (category) here http://list.qoo10.sg/item/FREE-EARRING-FREE-GIFT-BOX-SHIPPING/412304305?&sellerview=on ? .. since the price are not same

    Thank's

    Answer : [Re] Hii

    Hi, the quality is much different,one is swarovski element crystal with white gold plated and another one is normal quality. Thanks. :)

    Question : [Re] Hii

    oww i see .. ok thank's a lot

    Answer : [Re] Hii

    thanks :)

  • Question : Order no. 47993401Oct 29, 2014

    Hi seller, I have just received the clover pendants. One of the pendant had a deep groove, see picture where the pencil tip is pointing. Can I return the item to you and get a refund?

    Answer : [Re] Order no. 47993401

    Hi, yes, can , we will be resposible for the any damaged or product defect. Please post it back. our address is at the back of the envolope.Thanks.

    Question : [Re] Order no. 47993401

    Hi, thanks for your prompt reply. I will post item back to you, what value of stamp should I use?

    Answer : [Re] Order no. 47993401

    Hi, 0.6 cents. The returned postage will be refund to you as well. Thanks.

    Question : [Re] Order no. 47993401

    Hi, I have posted out the defective clover pendant to you last Friday but I forgot to indicate the order no. If you have received package, kindly process refund for me. Thank you.

    Answer : [Re] Order no. 47993401

    Hi, yes , we received one piece of the clover pendant. So the amount is 3.99, please comfirm the amount and we will process the refund. Thanks.

    Question : [Re] Order no. 47993401

    Hi, amount is correct, you will also reimbursement the postage fee right?

    Answer : [Re] Order no. 47993401

    Hi, yes, so the total refund amount will be 3.99+0.5=4.49.Thanks.

+View all Notice, FAQ, Q&A >>
Skirt/Skort/Shorts/Ladys vest/Ladys pants/Winter pants-premium quality/Free shipping/SG Seller
Skirt/Skort/Shorts/Ladys vest/Ladys pants/Winter pants-premium quality/Free shipping/SG Seller
Item Q&A
  • Question : Inquiry for the item from pre****Nov 12, 2018

    When will SB group restock?

    Answer : [Re] Inquiry for the item from pre****

    Hi dear buyer, sorry no more restock for SB group. Would you like to consider other design? Thanks

  • Question : Inquiry for the item from Sho****Jan 19, 2018

    Will u have restock for SB items?

    Answer : [Re] Inquiry for the item from Sho****

    Hi, so soryy, no more restock, thanks

  • Question : floral white skirtJul 09, 2016

    dear seller

    u don't have SA#09 white floral shirt? I like the white colour.

    thank.

    Answer : [Re] floral white skirt

    Hi, we are so sorry we don't hv the color #09. Thanks.

  • Question : SizeNov 29, 2015

    Sorry it should be 34 inch

    Answer : [Re] Size

    Hi, for 34cm inch pants size, only SE is suitable, but the material is strachtable, it will be a bit tight. Thanks.

  • Question : SizeNov 29, 2015

    My waist measured 34cm. Which size shall I take?

    Answer : [Re] Size

    Hi, for 34cm inch pants size, only SE is suitable, but the material is strachtable, it will be a bit tight. Thanks.

+View all Notice, FAQ, Q&A >>
Clearance!WMZD 3D body shapers at 4.90/Tummy Shaper/Slimming Belt-High Elastic/Soft/Long Last
Clearance!WMZD 3D body shapers at 4.90/Tummy Shaper/Slimming Belt-High Elastic/Soft/Long Last
Item Q&A
  • Question : re-stockMay 08, 2018

  • Question : Inquiry for the item from mom****Oct 17, 2017

    Hi, will you be restocking the 3D body slimming shaped top?

    And do you have size L? Thank you.

    Answer : [Re] Inquiry for the item from mom****

    HI, this item is at clearance, no more restock, so sorry about this. Thanks.

  • Question : Inquiry for the item from chi****Jun 21, 2017

    Can u advice which type is best for buldge tummy control . My waist is 33 inch n hip is 37 inch. Please advise the size

    Answer : [Re] Inquiry for the item from chi****

    Please choose XXXL of any in stock design.Thanks

  • Question : [About Item] Related InquiriesJan 03, 2017

    Dear seller. Can I request to change to skin colour? The black colour comes off. Thanks

    Answer : [Re] [About Item] Related Inquiries

    HI we are so sorry that the item can not be exchange once wash and for the clearance price. Thanks.

  • Question : 3D High waist lifting tummy control body shaper -#EG303-Dec 23, 2016

    Hi when will you be restocking 3D High waist lifting tummy control body shaper
    -#EG303- BLACK COLOUR?

    Answer : [Re] 3D High waist lifting tummy control body shaper -#EG303-

    hi,may i know what the size you are looking for?

+View all Notice, FAQ, Q&A >>
Top up/Upgrade to send out by Qexpress at $2.49
Top up/Upgrade to send out by Qexpress at $2.49
Item Q&A
  • Question : Inquiry for the item from yul****Nov 22, 2017

    Hi if I want to mail my items, can I buy this?

    Answer : [Re] Inquiry for the item from yul****

    Hi,this is only for top up to upgrade to QExpress, only for the item that is purchased from our shop and we mail to you. If the item is not ordered from our shop,can not top up to mail. thanks.

  • Question : HiMay 22, 2016

    Order?

    Answer : [Re] Hi

    Hi, thanks.

Clearance!Buy 1 get 1 genuine leather bracelet!Flower bracelet/Lace Necklace/Braided Rope Bracelet
Clearance!Buy 1 get 1 genuine leather bracelet!Flower bracelet/Lace Necklace/Braided Rope Bracelet
Item Q&A
  • Question : Inquiry for the item from ang****Sep 25, 2017

    As stated in the ad(Buy 1 get 1 free bracelet), will I be a receiving 20 bracelets in total cos I bought 10 bracelets?

    Answer : [Re] Inquiry for the item from ang****

    Hi, yes, 10pcs lace bracelet, the free 10pcs is leather bracelet. Thanks.

  • Question : [About Item] Related InquiriesJan 16, 2017

    Hi, would you restock Lace Bracelet, B03?

    Answer : [Re] [About Item] Related Inquiries

    HI, we are so sorry we don't have plan to restock because all flower bracelet is at clearance.thanks.

  • Question : Differne tpendant and chainFeb 10, 2016

    Is it possible to order LA-07 pendant but LA-08 chain? If so, how do I go about doing it? :)

    Answer : [Re] Differne tpendant and chain

    Hi, we are so sorry that the chains of LA07 and LA08 are the same. Thanks -:)

  • Question : Long NecklaceJan 23, 2016

    The necklace when wear to neck is 78cm?

    Answer : [Re] Long Necklace

    hi, the beads rope of long necklace is about 75cm long, When wher to neck, it is about 75cm/2=37cm from the neck to pendant.Thanks -:)

  • Question : LC Long NecklaceJan 22, 2016

    Is the long necklace adjustable? To how many cm?

    Answer : [Re] LC Long Necklace

    Hi, the long necklace is not adjustable, the length of long neck is about 75cm. Thanks.

+View all Notice, FAQ, Q&A >>
Auto On Off Motion Sensor Smart LED Night Light/ sensor LED Light
Auto On Off Motion Sensor Smart LED Night Light/ sensor LED Light
Item Q&A
  • Question : [About Item] Related InquiriesJan 18, 2017

    Does the clover have an option to make the light always stay on ?

    Answer : [Re] [About Item] Related Inquiries

    HI, the clover shape only has the seneor functin, only the oval shape can make the light always. on because it has 3 modes.Thanks.

  • Question : Item colorJul 16, 2016

    Hi,

    I would like to purchase the lights, but can I select a few warm white and normal white ones?

    Regards,
    Bernice

    Answer : [Re] Item color

    Hi, there is no warm white, only have the warm/yellow, and normal white. You may select from option of the item type.Thanks

    Question : [Re] Item color

    Hi,

    I have recieved a faulty round white light, whereby the sensor is not working in auto mode. Possible to arrange a replacement?

    Thanks & Regards,
    Bernice

    Answer : [Re] Item color

    Hi, we will be respongsible to all kind of damaged and product defect. Please tell us your order number. Thanks.

    Question : [Re] Item color

    Hi,

    My order number is 103946593.

    Thanks

    Answer : [Re] Item color

    Hi, the cart number is not in our list , please provide us the order number , or you ordered form other seller?
    And please don't test the motion sensor during daytime or under the bright light. It only function in dark .
    Thanks.

    Question : [Re] Item color

    Hi, must i click on confirm delivery before i request for replacement due to faulty item? This is the cart number, and you're the seller i purchased from.

    Answer : [Re] Item color

    Hi, no worries, we will be responsible to all kind of damaged or product defect if you order form us. There is no need to click on the confirm delivery before request the exchange. you may post the inquiry from your order number,Then we can see the order number automatically. Please go to "my qoo10" click the order or the cart, there is inquiry and conversation on the left side of the order. Attached is the pic for your refference .
    We will arrange 1 to 1 exchange in the case of defect , can you help to post it back to us? Please put on $0.9 and we will pay you the postage. Thanks.

  • Question : Order 6 white but came out only 4 are white and the other 2 are yellow. Order info 173232306May 22, 2016

    Hi Seller,

    I had ordered 6 white light, i tested 3 of them and only recently i take the remaining 3 out and test
    them and it came out 2 of them are not white light and yellowish instead.

    May i know whether i can ask for an exchange for these 2 and how to exchange?

    Answer : [Re] Order 6 white but came out only 4 are white and the other 2 are yellow. Order info 173232306

    Hi, we are so sorry if we sent you wrongly. Can exchange, would you like to come to our place to exchange or would you like to post it back? we are at woodlands area. Please contact us at 98068208 to arrange timning if you can come to our place.If you like to post back, please post it back to the address on the back of the envelope. Thanks.

  • Question : Qxpress shipping not FOCMay 05, 2016

    I just put to cart 4 lights and in your description mentioned that if purchase 4 lights, Qxpress shipping will be Free
    But when at cart...it still shows the Qxpress shipping fee. Please advise

    Answer : [Re] Qxpress shipping not FOC

    Hi, please choose the sinpost normal mail when you place order(please don't choose the Qexpress as shipping method), we will send out by free Qexpress. Thanks -:)

    Thanks -:)

  • Question : stock available for Loom Kit Board?Feb 02, 2015

    stock available for Loom Kit Board? I can't find it at the drop down list.

    Answer : [Re] stock available for Loom Kit Board?

    Hi, the loom kit board is still available. Please go to the link below to place order:

    Attached the pic for your refference, thanks :)

    http://list.qoo10.sg/item/FREE-SHIPPING-CHEAPEST-RAINBOW/419072324?sellerview=on

+View all Notice, FAQ, Q&A >>