Q&A board

Q & A Lists
Item Question & Answer
Nintendo Switch Luigis Mansion 3 Regular (Local)
Nintendo Switch Luigis Mansion 3 Regular (Local)
Item Q&A
  • Question : Inquiry related delivery from dnd****Dec 12, 2019

    Hi seller,

    Where can I pick up if I choose stire pick up?

    Answer : [Re] Inquiry related delivery from dnd****

    Hi boss.
    You can choose to pick up at our PLAY-e outlets at:

    Amkhub #02-30/31,
    Bedok Mall B1-17,
    Vivo City #02-36,
    i12 Katong #03-07
    everyday from 11am to 9.45pm

    Question : [Re] Inquiry related delivery from dnd****

    Thanks for the info bro, may I know how to choose which outlet if I want to collect from there? I have some issue with my phone to click on the store info.

    Answer : [Re] Inquiry related delivery from dnd****

    Thanks for the info bro, may I know how to choose which outlet if I want to collect from there? I have some issue with my phone to click on the store info.

  • Question : Inquiry related delivery from 211****Nov 13, 2019

    Can i do a self collect at Bedok Mall branch? This item doesnt allow a store pick up. Please advise, thanks.

    Answer : [Re] Inquiry related delivery from 211****

    Hi! You should be able to make a store pickup now! Sorry for the inconvenience! :)

    Question : [Re] Inquiry related delivery from 211****

    No problem thanks.

    Answer : [Re] Inquiry related delivery from 211****

    No problem thanks.

    Question : [Re] Inquiry related delivery from 211****

    Sorry, I still see only shipping via Qxpress. No option for store pick up. Thanks.

    Answer : [Re] Inquiry related delivery from 211****

    Hi! Sorry again for the trouble. We'll check with the item lister.

    Hi! They tried to set it again. Could you refresh and inform us if it succeeded?
    (Nov 13, 2019 11:08)

    Question : [Re] Inquiry related delivery from 211****

    Yes, it's now reflected and I have done my purchased to collect from Bedok Mall. Hopefully can coincide with my other purchase to collect today, thanks.

    Answer : [Re] Inquiry related delivery from 211****

    Hi! We got your order! Thank you for your patience :)

One Piece Magazine Vol. 1 - (A) Luffy Color
One Piece Magazine Vol. 1 - (A) Luffy Color
Item Q&A
USB Mosquito Repellent
USB Mosquito Repellent
Item Q&A
  • Question : Inquiry for the item from jns****Dec 06, 2019

    Hi there, is this size okay for children - 5 yr old? Scare too big.

    Answer : [Re] Inquiry for the item from jns****

    Hi boss, should fit a child as well :) Is like a watch with an adjustable strap :)

  • Question : Inquiry for the item from jig****Dec 06, 2019

Nintendo Switch Hori Taiko No Tatsujin Drum Alone (3 days Warranty)
Nintendo Switch Hori Taiko No Tatsujin Drum Alone (3 days Warranty)
Item Q&A
  • Question : Inquiry for the item from 241****Dec 05, 2019

    Is this item in stock? I need 2 units

    Answer : [Re] Inquiry for the item from 241****

    Hi boss, yes we do. I have updated the listing such that you can order 2 now :)

  • Question : Inquiry for the item from gun****Oct 15, 2019

    Will it be restock?

    Answer : [Re] Inquiry for the item from gun****

    Hi we have just restock. Thanks

Nintendo Switch FIFA 20 Regular (Local)
Nintendo Switch FIFA 20 Regular (Local)
Item Q&A
  • Question : Inquiry for the item from sya****Dec 04, 2019

    Hi.. i have a switch lite.. can this game play in lite?

    Answer : [Re] Inquiry for the item from sya****

    Hi boss, yes you can :)

  • Question : Inquiry for the item from sha****Nov 28, 2019

    Hi is there only this version for nintendo switch fifa 20 or there is more than one version or different vision?

    Answer : [Re] Inquiry for the item from sha****

    Hi! This is the only version of Fifa 20 we have :)

  • Question : Inquiry for the item from cal****Nov 01, 2019

    Hi if I were to order and select store pickup. How fast will my switch games deliver to the store pickup? One day lead time?

    Answer : [Re] Inquiry for the item from cal****

    Hi! The soonest will be in one day,

  • Question : Inquiry related delivery from 237****Oct 14, 2019

    Hi,

    Please advise if item can be self collected from your store at Bedok Mall

    Answer : [Re] Inquiry related delivery from 237****

    hi, have placed order with Order No. 306958146.
    Please advise when can pick-up from Bedok Mall

    Question : [Re] Inquiry related delivery from 237****

    Hi thank you for your order we will send your order to Bedok Mall tomorrow. You can collect it after 4pm. Thanks

    Answer : [Re] Inquiry related delivery from 237****

    Hi, well noted, thanks. Will collect it accordingly

    Question : [Re] Inquiry related delivery from 237****

    Welcome

PS4 Resident Evil 7: Biohazard [Gold Edition] (R3)
PS4 Resident Evil 7: Biohazard [Gold Edition] (R3)
Item Q&A
  • Question : Запрос по продукту от 262****Dec 02, 2019

    Hello.
    Is this exactly region 3 disc?

    Answer : [Re] Запрос по продукту от 262****

    Hi boss, I just checked. Is Region All :)

    Question : [Re] Запрос по продукту от 262****

    it is very sad but thanks for the answer

    Answer : [Re] Запрос по продукту от 262****

    Sorry we don't have the one you wanted. Thank you :)

PS4 - Destiny: The Taken King (Legendary Edition)
PS4 - Destiny: The Taken King (Legendary Edition)
Item Q&A
  • Question : Inquiry for the item from yus****Dec 02, 2019

    Hi does the included the expansion dlc code still works even though they are expired?

    Answer : [Re] Inquiry for the item from yus****

    hi boss, sorry but you can't use codes once they are expired :(

PS4 Tokyo Ghoul: re Call to Exist (R3)
PS4 Tokyo Ghoul: re Call to Exist (R3)
Item Q&A
  • Question : 来自Kia****会员的商品咨询。Dec 02, 2019

    Is there a Chinese and English version?

    Answer : [Re] 来自Kia****会员的商品咨询。

    Hi boss, this R3 version we are selling is in english only :)

Nintendo Switch Pokemon Shield (Local)
Nintendo Switch Pokemon Shield (Local)
Item Q&A
PS4 Sony Move Motion Controller
PS4 Sony Move Motion Controller
Item Q&A
  • Question : Inquiry for the item from diu****Nov 26, 2019

    got warranty?

    Answer : [Re] Inquiry for the item from diu****

    Hi! Official Playstation Asia products have a 1-year warranty :)

    Question : [Re] Inquiry for the item from diu****

    thx. i want to buy 2 but it says qty not enough

    Answer : [Re] Inquiry for the item from diu****

    Hi! I updated the listing so that you can order 2! You can try again now :)

Hasbro Gaming Monopoly Singapore Edition
Hasbro Gaming Monopoly Singapore Edition
Item Q&A
  • Question : Inquiry for the item from Vtk****Nov 26, 2019

    Hi when this edition release ? / quite new or it’s the same as last year ?

    Answer : [Re] Inquiry for the item from Vtk****

    Hi boss, this edition is this year :)

  • Question : Inquiry for the item from Vtk****Nov 26, 2019

    Hi
    Is that the latest version of Singapore ? Or the other one is the latest ?

    Answer : [Re] Inquiry for the item from Vtk****

    Hi boss, we bought this from supplier this year. Is latest :)

Nintendo Switch Fortnite Darkfire Bundle (R1)
Nintendo Switch Fortnite Darkfire Bundle (R1)
Item Q&A
  • Question : Inquiry for the item from Bra****Nov 23, 2019

    Hi
    What region does this code work for?

    Thanks

    Answer : [Re] Inquiry for the item from Bra****

    Hi boss, this is R1 copy so it will work on US eshop regions :)

Nintendo Switch Pokemon Sword  Shield Double Pack
Nintendo Switch Pokemon Sword Shield Double Pack
Item Q&A
  • Question : Inquiry for the item from Psy****Nov 23, 2019

    The game is imported from which country? Korea/US/etc....

    Answer : [Re] Inquiry for the item from Psy****

    Hi boss, this appears to be the US set :)

Funko POP Collection
Funko POP Collection
Item Q&A
  • Question : Inquiry for the item from 261****Nov 15, 2019

    hi, can i collect my item on tues, 19 Nov?

    Answer : [Re] Inquiry for the item from 261****

    Hi! Yes that is possible :) Remember to show your order number to the staff at Vivo city to pick up your order! :D

    Question : [Re] Inquiry for the item from 261****

    hi, due to a change in my schedule, can i collect tmr, 17 Nov?
    if not, then i'll stick to the collection date of 19 Nov. Thanks.

    Answer : [Re] Inquiry for the item from 261****

    Hi! Sorry for the late reply :( Yes you can already collect at your outlet of choice! :)

  • Question : Inquiry related delivery from lee****Nov 12, 2019

    Cart No : 130553137

    Hi. Can I check the status of my order? Thanks

    Answer : [Re] Inquiry related delivery from lee****

    Hi! Sorry we were having difficulties shipping one of your items back to HQ. Sorry for the wait and thanks for your continued patience. :)

  • Question : Inquiry for the item from lee****Nov 08, 2019

    Hi. Do u still have Pirates Jack Sparrow? Thanks

    Answer : [Re] Inquiry for the item from lee****

    Hi do you mean Funko Pop! (172) Captain Jack Sparrow? We still have stock in the AMK and Vivo outlets. If you wish we can transfer them back to warehouse so that we can ship it to you. :)

    Question : [Re] Inquiry for the item from lee****

    Yes. As in your listing it stated out of stock that's y I cannot order. Can please update?

    Answer : [Re] Inquiry for the item from lee****

    Hi! Sorry but can we ask for your patience? Our outlets are still not open yet. As such, we could not ask the team members over there to reserve and ship it back to warehouse yet. We will however keep you updated :)

    Question : [Re] Inquiry for the item from lee****

    Noted. No problem. No hurry. Thanks

    Answer : [Re] Inquiry for the item from lee****

    Thank you for your understanding. We will keep you updated! :)

  • Question : Inquiry for the item from lee****Nov 05, 2019

    Order no. 309308575

    Just to check, I order inside out sadness, but the picture look different. Just to confirm the correct item will be send out. Thanks

    Answer : [Re] Inquiry for the item from lee****

    Hi! Yes we will be shipping out Disney's Inside Out Sadness to you. :)

  • Question : Inquiry for the item from j0l****Oct 09, 2019

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PS4 FIFA 20 Regular (R3)
PS4 FIFA 20 Regular (R3)
Item Q&A
  • Question : Inquiry for the item from md_****Nov 13, 2019

    Hi if i buy n choose self pick up can pick up today?

    Answer : [Re] Inquiry for the item from md_****

    Hi! Sorry but our delivery man has already left the warehouse. The next time he does a run is tomorrow. So self pickup option earliest is tomorrow evening :)

    Question : [Re] Inquiry for the item from md_****

    Ok evening wat time pls?

    Answer : [Re] Inquiry for the item from md_****

    Around 7PM. :)

  • Question : Inquiry for the item from fle****Oct 15, 2019

  • Question : Inquiry related delivery from dar****Oct 12, 2019

    I didn't select the correct collection venue. How can I change it? And how long will it take? The purchase status says "Shipping Requested" for 2 days.

    Answer : [Re] Inquiry related delivery from dar****

    Hi can let us know which store you are collecting from? Thanks

    Question : [Re] Inquiry related delivery from dar****

    I would like to collect from Bedok Mall.

    Answer : [Re] Inquiry related delivery from dar****

    Ok noted you can collect it today after 5pm. Thanks

    Question : [Re] Inquiry related delivery from dar****

    Possible for after 1pm??

    Answer : [Re] Inquiry related delivery from dar****

    Ok Thanks

  • Question : Inquiry for the item from maz****Sep 27, 2019

    Hi what region it is? Ps4? Any warranty? By when can received?

    Answer : [Re] Inquiry for the item from maz****

    Hi for game software normally there is no warranty. The staff will let you inspect the disc when you collect. This game is PS4 region 3. We will send your order to store tomorrow and you can collect it after 5pm. Can let us know which outlet? Thanks

    Question : [Re] Inquiry for the item from maz****

    I thought i choose home delivery why need go therr n collect?

    Answer : [Re] Inquiry for the item from maz****

    Hi so sorry we have not receive the order request from Qoo10. If you choose delivery we will send by Qxpress and you will receive 2 to 4 working days. Thanks

    Question : [Re] Inquiry for the item from maz****

    Order later before 12am, can sent by tomorrow?

    Answer : [Re] Inquiry for the item from maz****

    Hi there is operation on weekend we will send out only from Mon to Fri, Thanks

    Question : [Re] Inquiry for the item from maz****

    Hi why customer review he get $59.90, when i checkout $70+, pls check properly

    Answer : [Re] Inquiry for the item from maz****

    Hi he got it for promo price. The promo is already over. thanks

    Question : [Re] Inquiry for the item from maz****

    $10 how to get all full?

    Answer : [Re] Inquiry for the item from maz****

    Hi you need to garb the $10 discount from Qoo10 and apply the coupon before you proceed for payment. Thanks

  • Question : Inquiry for the item from mjs****Oct 11, 2019

    Group price put $72, at picture put $62, which one correct?

    Answer : [Re] Inquiry for the item from mjs****

    Hi it $72 but you can apply the $10 cart coupon before checkout to offset to get the $62. Thanks

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PS4 Just Dance 2020 (R3)
PS4 Just Dance 2020 (R3)
Item Q&A
  • Question : Inquiry for the item from eli****Nov 10, 2019

    Hi,

    Any restock?

    Answer : [Re] Inquiry for the item from eli****

    Hi! We just restocked recently! We have updated the listing if you wish to make an order :)

1 For 1 Games Promotion
1 For 1 Games Promotion
Item Q&A
PS4 Metal Gear Solid V The Definitive Experience
PS4 Metal Gear Solid V The Definitive Experience
Item Q&A
Switch Kamen Rider Climax Scramble
Switch Kamen Rider Climax Scramble
Item Q&A
  • Question : Inquiry for the item from cal****Nov 04, 2019

    Hi is this item available? Store pick up fast?

    Answer : [Re] Inquiry for the item from cal****

    Hi! Yes, this item is available. :)

    Question : [Re] Inquiry for the item from cal****

    Is this English version or Japanese?

    Answer : [Re] Inquiry for the item from cal****

    Hi! This is the english version :)

Nintendo Switch The Witcher 3: Wild Hunt [Complete Edition] (EU)
Nintendo Switch The Witcher 3: Wild Hunt [Complete Edition] (EU)
Item Q&A
  • Question : Inquiry from wen****Nov 01, 2019

  • Question : Inquiry for the item from dyl****Oct 31, 2019

  • Question : Inquiry from zhe****Oct 30, 2019

  • Question : Inquiry for the item from 238****Oct 23, 2019

    have chinese??

    Answer : [Re] Inquiry for the item from 238****

    Hi no it English version. thanks

Nintendo Switch Street Fighter 30th Anniversary Collection
Nintendo Switch Street Fighter 30th Anniversary Collection
Item Q&A
  • Question : Inquiry for the item from shi****Nov 01, 2019

Nintendo Switch Lite Hori Dual USB PlayStand
Nintendo Switch Lite Hori Dual USB PlayStand
Item Q&A
  • Question : Inquiry for the item from din****Oct 28, 2019

    Hi, can this charge and play the switch at the same time? Any wires included?

    Answer : [Re] Inquiry for the item from din****

    Hi, yes it can. There are no wires, just the port