Q&A board

Q & A Lists
Item Question & Answer
[Stem Korea] Premium Electric Heating Pad Mat Yellow Ocher Elven stone Jade Heat Warm Mat Blanket
[Stem Korea] Premium Electric Heating Pad Mat Yellow Ocher Elven stone Jade Heat Warm Mat Blanket
Item Q&A
  • Question : Inquiry for the item from shi****Dec 09, 2019

    How fast for 45 degree to get hot?

    Answer : [Re] Inquiry for the item from shi****

    Dear customer~
    Thank you for your purchase product product.
    Isn't the manual attached?
    We are sorry.
    We know that most Singapore customers who use this product use plugs.
    However, if your environment is not common, you will need to use a converter.
    It is low (45 ℃), medium (55 ℃), high (65 ℃) in order from the left most to the temperature.
    The timer can be set to 30 minutes, 60 minutes or 8 hours.
    Only high temperature is allowed for 30 minutes and 60 minutes.
    Thank you~

  • Question : Inquiry for the item from shi****Dec 09, 2019

  • Question : Inquiry for the item from ssd****Nov 30, 2019

    Hi seller, have stock currently?

    Answer : [Re] Inquiry for the item from ssd****

    Dear customer~
    Thank you for your inquiry.
    We have a product now.
    Thank you ~

  • Question : Inquiry for the item from shi****Nov 29, 2019

    Hi does this has strap to tie ?

    Answer : [Re] Inquiry for the item from shi****

    Dear customer ~
    Thank you for your inquiry.
    We are sorry.
    This product does not have a strap.
    Thank you~

  • Question : Inquiry for the item from ken****Sep 16, 2019

    What is the weight? it is too heavy to carrt when travelling?

    Answer : [Re] Inquiry for the item from ken****

    Dear customer ~
    Thank you for your inquiry.
    The product weighs about 1.1 kg.
    It may be a bit heavy to carry, but not too heavy.
    Thank you~

+View all Notice, FAQ, Q&A >>
★Korea Hot Selling★CELLUP Galvanic Massager/Home Skin Care/Face/Neck/Beauty Tool
★Korea Hot Selling★CELLUP Galvanic Massager/Home Skin Care/Face/Neck/Beauty Tool
Item Q&A
★Dr. Cleaner★New Dual UV lamp Portable Toothbrush Sterilizer/Battery USB combined/Made in Korea
★Dr. Cleaner★New Dual UV lamp Portable Toothbrush Sterilizer/Battery USB combined/Made in Korea
Item Q&A
  • Question : Inquiry for the item from 234****Nov 30, 2019

    hi

    How long can the device last for USB type?

    Answer : [Re] Inquiry for the item from 234****

    Dear customer ~
    Thank you for your inquiry.
    The usage time of the dual type USB lamp is about 6000 hours.
    Thank you ~

  • Question : Inquiry for the item from jac****Jun 20, 2019

    Hi, the uv toothbrush sterilizer can be used with only batteries or must use both batteries and USB together?

    Answer : [Re] Inquiry for the item from jac****

    Dear customer ~
    Thank you for your inquiry.
    This product has three options.
    01) Battery Type,
    02) Battery + USB Combined,
    03) USB Charging
    You can choose from these.
    Please check the options.
    Thank you ~

    Question : [Re] Inquiry for the item from jac****

    Ok saw already, thank you

    Answer : [Re] Inquiry for the item from jac****

    .

Yankee Candle Samplers Votive Candles/Mini Candle / 49g Burn up to 15 hours / 20 Scent
Yankee Candle Samplers Votive Candles/Mini Candle / 49g Burn up to 15 hours / 20 Scent
Item Q&A
  • Question : Inquiry for the item from pre****Nov 28, 2019

    Hi Seller,
    Do you have ready stock for Lemon Lavender and Fresh Cut Roses candles? If I order tomorrow, when can I receive them?

    Answer : [Re] Inquiry for the item from pre****

    Dear customer ~
    Thank you for your inquiry.
    We have now checked the stock.
    Fresh Cut Roses are currently out of stock and Lemon Lavender is in stock.
    We have updated the stock.
    Please check options again.
    If you order tomorrow, the product will be shipped on Monday or Tuesday.
    Thank you ~

    Question : [Re] Inquiry for the item from pre****

    is Black Cherry also in-stock? Thanks.

    Answer : [Re] Inquiry for the item from pre****

    Black Cherry in-stock.
    Thank you~

Hanil★Korea Top★2019 New Upgrade Medical Cooling Mat★Gel Pad/Cushion/Single/Single Set/Made In Korea
Hanil★Korea Top★2019 New Upgrade Medical Cooling Mat★Gel Pad/Cushion/Single/Single Set/Made In Korea
Item Q&A
  • Question : Inquiry for the item from jes****Nov 26, 2019

    Hi seller, I hv bought e sleeping mat and tried for myself as it was meant for my bedridden mum. Beginning e mat is very cool but after sleeping on abt 20 minutes or so, it turn warm n hot. Is quite uncomfortable when sleeping on a warm matt even in an air con room. Why is this so may I know.

    Jessie

    Answer : [Re] Inquiry for the item from jes****

    Dear customer ~
    Thank you for your purchase product product.
    We are sorry for the inconvenience.
    Cool mats become warm due to body temperature after a certain amount of time.
    After some time, you can use it again to see the effect.
    It is recommended to leave it in the refrigerator for a while before using it.
    Please try again and contact us again.
    We are very sorry to bother you.
    Thank you ~

  • Question : Inquiry for the item from 236****Nov 12, 2019

  • Question : Inquiry for the item from yos****Oct 26, 2019

    Dear Seller,

    When do you replenish the north Europe for single set?
    May I know what is the biggest sheet do u have?
    Kindly advise.

    Thanks,
    Mrs. Seah

    Answer : [Re] Inquiry for the item from yos****

    Dear customer ~
    Thank you for your inquiry.
    North Europe for a single set is all sold out.
    This year, the north Europe single set is no longer produced.
    We are sorry.
    The biggest sheet we have is a single set (60x90 cm).
    Thank you ~

  • Question : Inquiry for the item from Cha****Sep 30, 2019

    Is this machine washable or must be hand wash?

    Answer : [Re] Inquiry for the item from Cha****

    Dear customer ~
    Thank you for your inquiry.
    This product must be hand wash.
    Thank you~

  • Question : Inquiry for the item from doo****Sep 09, 2019

+View all Notice, FAQ, Q&A >>
★Sale★Wiswell Easy Double Layer Egg Steamer★2 in 1 Multi Steam Steamer/Egg Boiler Cooker
★Sale★Wiswell Easy Double Layer Egg Steamer★2 in 1 Multi Steam Steamer/Egg Boiler Cooker
Item Q&A
  • Question : Inquiry for the item from gbq****Nov 23, 2019

    Helli seller

    My cart no. 130846973 which i recevied last night.

    While checking notice a sharp point at the bottom of the measuring cup.
    Is this normal or the stopper on the point is missing.

    Pls advise as this is rather dangerous can get cut when handling is not cautious.

    Tks

    Answer : [Re] Inquiry for the item from gbq****

    Sorry cart no. Should be 130846873.

    Question : [Re] Inquiry for the item from gbq****

    Dear customer ~
    Thank you for your purchase product.
    A sharp point at the bottom is normal.
    It is a tool to prevent the eggs from breaking due to temperature differences by digging a hole before the eggs are boiled.
    It can be used without danger.
    Thank you~

  • Question : Inquiry for the item from che****Oct 14, 2019

    As there are no timer settings button, how to control the timing of cooking? Such as steaming fish of pao are different, how to do setting?

    Answer : [Re] Inquiry for the item from che****

    Dear customer ~
    Thank you for your inquiry.
    This product is very simple and quick to cook and requires no cooking timing.
    To stop the operation while cooking, press the Off button on the right.
    Depending on the water temperature used, the maximum operating time is 21 to 25 minutes.
    When the product runs out of water, the power is automatically cut off.
    Anyone can use it easily.
    Thank you~

  • Question : Inquiry for the item from lim****Feb 11, 2019

Hero Bumper Case/iphone 6/6S/iphone 6 Plus/iphone 7/iphone 7 Plus/Galaxy S8/S7/S6/Galaxy Note 4/5
Hero Bumper Case/iphone 6/6S/iphone 6 Plus/iphone 7/iphone 7 Plus/Galaxy S8/S7/S6/Galaxy Note 4/5
Item Q&A
  • Question : Inquiry for the item from 238****Nov 22, 2019

    Hi ,
    kindly check the quality of S6 Hero bumper case-gold before shipping.
    Many Thanks, Poon (Singapore)

    Answer : [Re] Inquiry for the item from 238****

    Dear customer~
    Thank you for your purchase product.
    We awill check Hero bumper case-gold before shipping.
    Thank you~

Nordic Cotton Quilting Carpet/Microfiber Carpet★Made in Korea★Non-Slip Bed Pad/Carpet/Rug
Nordic Cotton Quilting Carpet/Microfiber Carpet★Made in Korea★Non-Slip Bed Pad/Carpet/Rug
Item Q&A
  • Question : Inquiry for the item from sha****Nov 22, 2019

  • Question : Inquiry for the item from art****May 25, 2019

  • Question : Inquiry for the item from 236****Feb 14, 2019

  • Question : Inquiry for the item from cyu****Jan 14, 2019

    Hi seller,

    May I know the thickness? Thanks!

    Answer : [Re] Inquiry for the item from cyu****

    Dear customer ~
    Thank you for your inquiry.
    The thickness of the product is about 1 ~ 3cm.
    Thank you ~

    Question : [Re] Inquiry for the item from cyu****

    May I know which one is 3cm? Or all the items are same?

    Answer : [Re] Inquiry for the item from cyu****

    Dear customer ~
    We have informed you of the thickness information of options incorrectly.
    We are sorry.
    The microfiber product is about 0.8mm.
    The remaining products except microfiber are about 0.5 ~ 0.6mm.
    Thank you~

    Question : [Re] Inquiry for the item from cyu****

    Ok thank you 😊

    Answer : [Re] Inquiry for the item from cyu****

    Dear customer~
    It is cm instead of mm.
    The microfiber product is about 0.8cm.
    The remaining products except microfiber are about 0.5 ~ 0.6cm.
    Thank you~

  • Question : Inquiry for the item from kli****Jan 11, 2019

    Hi, can you advice how we can clean the floor mats? Are they waterproof? Also, how heavy are they? Can they be folded up or only to be rolled up?

    Answer : [Re] Inquiry for the item from kli****

    Dear customer ~
    Thank you for your inquiry.
    The product is not waterproof and can be folded and stored.
    When washing in warm water, the carpet may be reduced, so wash it in cold water.
    Pigment products may lose color, so please wash separately them in a short time .
    Do not immerse microfiber products in water, use only neutral detergent for a short time and wash separately, and dry cleaning is not possible.
    Thank you~

+View all Notice, FAQ, Q&A >>
【Korea Chong Kun Dang】 6 years Red Kids Ginseng Jelly / 600g ( 20g*30ea )/ Increase immunity for Kid
【Korea Chong Kun Dang】 6 years Red Kids Ginseng Jelly / 600g ( 20g*30ea )/ Increase immunity for Kid
Item Q&A
  • Question : Inquiry for the item from 211****Nov 18, 2019

    May i know if my kid is 4+ years old, can she take this product?
    Thanks

    Answer : [Re] Inquiry for the item from 211****

    Dear customer ~
    Thank you for your inquiry.
    This product is available for children older than 36 months.
    If she is not allergic to red ginseng, she can take it for more than 24 months.
    Thank you~

  • Question : Inquiry related delivery from gui****Oct 07, 2019

    Hello,

    Is it possible to deliver by this Friday? because this is a gift to celebrate the birthday.

    Thanks.

    Answer : [Re] Inquiry related delivery from gui****

    Dear customer ~
    Thank you for your purchase product.
    The product will be shipped out on Thursday or Friday.
    Thank you ~

Lock n Lock Airtight Grain Container 2P Set/Dry Food Cereal Storage Box/Kitchen Organizer/BPA Free
Lock n Lock Airtight Grain Container 2P Set/Dry Food Cereal Storage Box/Kitchen Organizer/BPA Free
Item Q&A
  • Question : Inquiry for the item from koa****Nov 03, 2019

    The cup of 2kg door pocket container will drop from the container?

    Answer : [Re] Inquiry for the item from koa****

    Dear customer ~
    Thank you for your inquiry.
    The cup in the door pocket is removable and can be used as a measuring cup.
    Thanl you ~

  • Question : Inquiry for the item from koh****Mar 21, 2019

    it is suitable to put milk formula powder?

    Answer : [Re] Inquiry for the item from koh****

    Dear customer ~
    Thank you for your inquiry.
    We are very sorry for the late reply.
    This product is used for grain or cereal and dried foods.
    However, Lock & Lock has a good airtightness.
    Korean mothers often store milk powder in Lock n Lock containers.
    Option 2.5L seems to use about the size.
    I think that milk powder can be stored in this product as it is a fast consumable product.
    However, the original use of this product is to store grains, cereals and other dried foods.
    I hope it will help.
    Thank you~

  • Question : Inquiry related delivery from vin****Nov 03, 2018

    The item that I’ve chosen, it’s a 2pc set right?Do you send to Bangkok? I’ll need 15pcs in total.

    Answer : [Re] Inquiry related delivery from vin****

    Dear customer~
    Thank you for your inquiry.
    All options except options 2 and 3 are 2pcs.
    As you see in the options.
    We can send it to Bangkok.
    If you order, please leave an email after your order.
    Thank you~

    Question : [Re] Inquiry related delivery from vin****

    What’s the courier charges to Bangkok?

    Answer : [Re] Inquiry related delivery from vin****

    Dear customer~
    Are you a Singapore customer? Are you going to order from Singapore Qoo 10 and send it to Bangkok? We will contact you tomorrow after checking through Qxpress.
    Please inform us your phone number.
    We will contact you through the WhatsApp.
    Thank you~

    Question : [Re] Inquiry related delivery from vin****

    Yes, I’m ordering from Singapore. Sending it to Bangkok. Can you don’t show the invoice or price to the recipient?
    Pls contact me at 84444140.

    Thanks
    Vincent Sebastian Yong

    Answer : [Re] Inquiry related delivery from vin****

    Dear customer~
    Thank you for your information.
    We will contact you again tomorrow.
    Thank you~

  • Question : 5L Rice ContainerJan 18, 2018

    Hi Seller,

    Just check for 5L rice container can put 5kg rice?
    Thank you

    Answer : [Re] 5L Rice Container

    Dear customer~
    Thank you for your inquiry.
    Yes~
    5L rice container can put 5kg rice.
    Thank you~

    Question : [Re] 5L Rice Container

    Hi Seller,

    Check once again, for 5L grain container have wheel too? in green colour? is it made from Korea?
    Thank you.

    Answer : [Re] 5L Rice Container

    Dear customer~
    Thank you for your inquiry.
    The product is made in Korea.
    The 5L grain container is blue color and has no wheels.
    Option 1 and 2 10 kg grain containers have wheels.
    Thank you~

  • Question : Inquiry for the item from har****Jan 18, 2018

    Hi,
    How fast can I receive upon placing order? Pls advise as I’m giving away and need to know arrival date.

    Answer : [Re] Inquiry for the item from har****


    Dear customer ~
    Thank you for your inquiry.
    If you order option 1 now, it will be shipped tomorrow and you can receive it on next Monday (22nd).
    Other options will be shipped next Monday, and you can receive it on 24-25th days.
    Thank you~

+View all Notice, FAQ, Q&A >>
★Korea Hot Selling★Premium Hot Pack 10pcs★Heating Pack/Heat Pad Hand Foot Warmer/Made in Kora
★Korea Hot Selling★Premium Hot Pack 10pcs★Heating Pack/Heat Pad Hand Foot Warmer/Made in Kora
Item Q&A
  • Question : Inquiry for the item from elt****Oct 21, 2019

    Hi,

    Kindly advise the expiry date for the Hot Pack Pas and Hot Pack Double Mini.

    Thank you.

    Answer : [Re] Inquiry for the item from elt****

    Dear customer ~
    Thank you for your inquiry.
    Almost all of the options are products made earlier this year.
    The expiration date is three to four years from the date of manufacture.
    Thank you~

  • Question : Inquiry for the item from 235****Aug 13, 2019

  • Question : hot & hot cold weather insulation 15 pcs (green color pack)Jan 19, 2018

    Dear person in charge,
    May I check the stock still available for hot & hot cold weather insulation 15 pcs (green color pack)?
    If yes, may I check how long the deliver time?


    Thank you

    Answer : [Re] hot & hot cold weather insulation 15 pcs (green color pack)

    Dear custoemr~
    Thank you for your inquiry.
    What does Green Colors mean?
    We are sorry.
    he options we sell do not have a green color pack.
    Will you let me know again?
    Thank you~

Portable Calf Roller Massager/Blood Circulation Massager/360 Degree Rotation /8 Balls/Japan Hit
Portable Calf Roller Massager/Blood Circulation Massager/360 Degree Rotation /8 Balls/Japan Hit
Item Q&A
  • Question : Inquiry for the item from don****Oct 13, 2019

    Hi,

    My calves are quite big. What if the massager does not fit across my calves?

    Does the massager open up to massage bigger calves like mine?

    Regards,
    Donald Shin

    Answer : [Re] Inquiry for the item from don****

    Dear customer ~
    Thank you for your inquiry.
    This product can also massage bigger calves.
    Thank you~

★New Lunch Cooler Bag★Lunch Box/Waterproof/Cooler Box/Baby Picnic Lunch Box/High Qulity
★New Lunch Cooler Bag★Lunch Box/Waterproof/Cooler Box/Baby Picnic Lunch Box/High Qulity
Item Q&A
  • Question : Inquiry for the item from far****Oct 13, 2019

    Hi, the side pockets can put bottle in?

    Answer : [Re] Inquiry for the item from far****

    Dear customer ~
    Thank you for your inquiry.
    A small mini bottle can put in side pocket.
    Thank you~

  • Question : Inquiry for the item from ccn****Nov 08, 2018

    Hi seller, will you restock the lunch cooler bag in grey soon? Thks.

    Answer : [Re] Inquiry for the item from ccn****

    Dear customer ~
    Thank you for your enquiry.
    We contacted the supplier, lunch cooler bag gray color is not expected to be produced this year.
    I'm very sorry, we are not satisfy you
    Best and Regards ..

  • Question : Inquiry for the item from mad****Oct 13, 2018

    How long can the lunch cooler bag keep drinks cold?

    Answer : [Re] Inquiry for the item from mad****

    Dear customer ~
    Thank you for your inquiry.
    The lunch cooler bag can keep cool for about 10 hours when one pack of ice pack (16x16cm) is put.
    Thank you~

  • Question : Type ASep 28, 2018

    Hi seller, can I know if Type A comes with the long strap? If yes, what this the colour of the strap for Navy? Thanks!

    Answer : [Re] Type A

    Dear customer ~
    Thank you for your inquiry.
    The bag comes with the long strap
    The color is the same as the handle color.
    We updated the listing again.
    Please refer to the picture ~
    Thank you ~

  • Question : Inquiry for the item from tan****Apr 20, 2018

    What is the size (unfolded) of mini square cooler bag?
    Also like to know the size of Boston Cooler Bag.

    Answer : [Re] Inquiry for the item from tan****

    Dear customer ~
    Thank you for your inquiry.
    The size of the mini square cooler bag is 270x130x230mm.
    And the size of Boston Cooler Bag is 500x170x290mm.
    Thank you ~

+View all Notice, FAQ, Q&A >>
★The Little Bus Tayo Mini Car Carrier★Kids Toys★Childrens Brain Development★Kids gift
★The Little Bus Tayo Mini Car Carrier★Kids Toys★Childrens Brain Development★Kids gift
Item Q&A
  • Question : Inquiry for the item from 250****Oct 12, 2019

    Hi, can i check since this can storage of 12 Tayo mini cars- which set of 12 mini cars should i buy to add on to this set such that it fits into this storage bus?

    Answer : [Re] Inquiry for the item from 250****

    Dear customer ~
    Thank you for your inquiry.
    The Tayo Mini Car Carrier you inquired is a car that carries a Tayo Mini Bus.
    Therefore, this product does not include the Tayo Minibus.
    We are sorry. You should additionally buy a Tayo bus set.
    This bus can carry 12 buses.
    We hope this helps you.
    Thank you~

    Question : [Re] Inquiry for the item from 250****

    Thank you . Maybe my inquiry was not clear. Yes I understand this bus can carry 12 buses. But do I just get any 12 buses?

    Answer : [Re] Inquiry for the item from 250****

    I see that you have tayo bus set, Tayo friend set 1 ,2,3,4,5,6,7. If I get any 3 sets to form 12items, can they all fit into this Tayo Mini bus carrier? If no, which sets should I get to get all 12 items to fit inside this carrier

    Question : [Re] Inquiry for the item from 250****

    Dear customer ~
    Thank you for your purchase ★The Little Bus Tayo Mini Car Carrier★Kids
    All Tayo friend sets except Tayo friend set 6 fit this minicar carrier.
    Thank you~

★Genuine★The Little Bus Tayo Special Mini Friends Toy Set★Kids gift Toys/Childrens Brain Development
★Genuine★The Little Bus Tayo Special Mini Friends Toy Set★Kids gift Toys/Childrens Brain Development
Item Q&A
  • Question : Inquiry for the item from mic****Oct 12, 2019

    Hi..
    Any restock for clockwork toy set?
    Thank you..

    Answer : [Re] Inquiry for the item from mic****

    Dear customer ~
    Thank you for your inquiry.
    We are sorry. We do not know exactly when the clockwork toy set will be restocked.
    Thank you~

  • Question : Inquiry related return and exchange from Roo****Aug 28, 2019

    Hello I accidentally bought 2 sets of no. 2 and would like to exchange one of it to no. 3 pls assist me thank u..

    Answer : [Re] Inquiry related return and exchange from Roo****

    Dear customer ~
    Thank you for your purchase product.
    We confirmed your exchange request.
    Do you want to exchange?
    If you want to exchange a product, you should send the product to us.
    But you should pay for the return shipping costs.
    We also should pay the shipping fee to send the products back to you.

    But you cumbersome, Please send the product by regular mail at the post office.
    In this case, please kindly return the item to us through cheapest airmail (not EMS, not FedEx, not UPS).

    Address to return the item.
    (11946) 26-17 202 ho Beolmal-ro 147beon-gil, Guri-si, Gyeonggi-do, Korea
    +82-010-8864-6071
    Hong Mi Young

    And there is another way.
    Qxpress can visit your home to pick up items and return them to us.
    In this case, the return shipping cost is $ 8.5(0.3kg weight)
    Once we pay the return shipping cost to us, we can request a return pickup.
    If you still want to exchange, please inform us again.
    Thank you~

  • Question : Inquiry for the item from 238****Aug 14, 2019

    Hi
    May I know this is suitable for which age group?

    Thank you.

    Answer : [Re] Inquiry for the item from 238****

    Dear customer ~
    Thank you for your inquiry.
    This product is suitable for ages 36 months or more.
    Thank you~

  • Question : Inquiry for the item from yme****Aug 08, 2019

    What is the size of bus for Bus Set 1? Is it a pull back toy?

    Answer : [Re] Inquiry for the item from yme****

    Dear customer ~
    Thank you for your inquiry.
    Bus set 1 is 15.5 x 7.5 x 11 cm.
    And it is not a pull back toy.
    Thank you ~

  • Question : Inquiry related delivery from 241****May 24, 2019

    hi .. kindly deliver the items as early as possible .. many thanks

    Answer : [Re] Inquiry related delivery from 241****

    Dear customer ~
    Thank you for your purchase.
    We will ship out as soon as possible.
    The product will be shipped on Monday or Tuesday.
    Thank you ~

+View all Notice, FAQ, Q&A >>
【Hanskin】 Super 3 Solution BB Cream 30g / SPF35PA ++ Anti-Wrinkle / Brightening / Long lasting
【Hanskin】 Super 3 Solution BB Cream 30g / SPF35PA ++ Anti-Wrinkle / Brightening / Long lasting
Item Q&A
  • Question : Inquiry for the item from 239****Oct 04, 2019

    Hi, is this range comparable to Hanskin Super+ Perfect BB cream (Shade 2) ? If not, do you still carry this range? I couldnt find any hanskin bb cream in Korea anymore. Is Hanskin still around in Korea? Is this product discontinued?

    Thanks!

    Answer : [Re] Inquiry for the item from 239****

    Dear customer ~
    The product you inquired about is no longer produced.
    Super 3 Solution BB Cream is an upgraded product and is the best-selling product of Hanskin BB Cream in Korea.
    Thank you~

【GREYDOG】Pet Dog Cloudy Cushion Bed/Pet Dog Bed/Dog/Kitten/Puppy/Comfortable Bed
【GREYDOG】Pet Dog Cloudy Cushion Bed/Pet Dog Bed/Dog/Kitten/Puppy/Comfortable Bed
Item Q&A
  • Question : Inquiry for the item from 244****Oct 04, 2019

    Hey, is there any plan to re-stock L size?

    Answer : [Re] Inquiry for the item from 244****

    Dear customer ~
    Thank you for your inquiry.
    Now you can purchase L Size.
    Thank you ~

  • Question : Inquiry for the item from XIA****Jun 12, 2019

    Hi..will there be restock for size L..?

    Answer : [Re] Inquiry for the item from XIA****

    Dear customer ~
    Thank you for your inquiry.
    We have updated the options again.
    You can now purchase L Size.
    Thank you ~

  • Question : Inquiry for the item from ile****Sep 10, 2018

    Hi is this bed machine washable? Thank you!

    Answer : [Re] Inquiry for the item from ile****

    Dear customer ~
    Thank you for your inquiry.
    When using a washing machine, the product may be deformed,
    You can easily wash with a light detergent or shamp
    After washing, do not twist, dehydrate lightly, then dry in the shade.
    Thank you ~

[Dongsuh Food]Korea Maxim Coffee Mix 100T/Original Mix/Maxim Mocha Mix/White Gold Mix/Arabica Mix
[Dongsuh Food]Korea Maxim Coffee Mix 100T/Original Mix/Maxim Mocha Mix/White Gold Mix/Arabica Mix
Item Q&A
  • Question : Inquiry for the item from dee****Oct 01, 2019

  • Question : Inquiry for the item from ruk****May 25, 2019

    are the stocks available to purchase now?

    Answer : [Re] Inquiry for the item from ruk****

    Dear customer~
    Thank you for your inquiry.
    Now you can purchase.
    Thank you~

  • Question : Maxim Arabica Coffee MixAug 09, 2018

    Hi,

    Is the Arabica mix a 3 in one coffee? We used to buy the Gold Arabica label but it is not available now.

    Is this coffee strong ?

    Let me know soon so I can decide which to order.

    Thank you

    Answer : [Re] Maxim Arabica Coffee Mix

    Dear customer ~
    Thank you for your inquiry.
    Maxim Arabica Mix is 3 in one coffee and it has deep flavor and rich taste.
    Do you want the Gold Arabica label?
    Please refer to the attached file for the product you want.
    If you want, we can send the Gold Arabica label for you.
    If you want to buy it, Please order with 04) Maxim Arabica Mix 100T.
    Then, we will send the Gold Arabica label.
    The prices are the same.
    And when you place an order, please note that you want a Gold Arabica label in your message.
    We can confirm your message.
    Thank you ~

    Question : [Re] Maxim Arabica Coffee Mix

    Yes, I was looking for Gold Arabica label and couldn't find it. Yes, I want the Gold Arabica Label. I will order number 4, Maxim Arabica Mix 100T so please send the Gold Arabica Label.

    Thank you for replying and appreciate your help.

    Answer : [Re] Maxim Arabica Coffee Mix

    Dear customer ~
    Thank you for your purchase.
    If you order, please make a note of it.
    Thank you ~

★Kitchen Art★Egg Roll Pan/Made in Korea/Die Casting/5 Layers Coating/Scratch Abrasion protection
★Kitchen Art★Egg Roll Pan/Made in Korea/Die Casting/5 Layers Coating/Scratch Abrasion protection
Item Q&A
  • Question : Inquiry for the item from hon****Oct 01, 2019

    Egg pan can be used on electric hob?

    Answer : [Re] Inquiry for the item from hon****

    Dear customer ~
    Thank you for your inquiry.
    We are sorry. we do not recommend using egg pans in electric hobs.
    Thank you ~

[Kitchen Art] Multi-Layer Lunch Box/Kids Lunch Box/Non-toxic Silicone Cover tightly with the lid
[Kitchen Art] Multi-Layer Lunch Box/Kids Lunch Box/Non-toxic Silicone Cover tightly with the lid
Item Q&A
  • Question : Inquiry for the item from yen****Sep 24, 2019

    Is the stainless steel 201 or 304?

    Answer : [Re] Inquiry for the item from yen****

    Dear customer ~
    Thank you for your inquiry.
    The stainless steel is 304.
    Thank you ~

  • Question : Inquiry for the item from mic****Oct 13, 2018

    Is item 1 microwaveable?

    Answer : [Re] Inquiry for the item from mic****

    Dear customer ~
    Thank you for your inquiry.
    We are sorry, the product can not be used in microwave ovens.
    Thank you~

[ORAL B] Kids Stages Toothbrushes 8 pcs /1 Step~4Step/Growth Development/Teeth and Gum Protection
[ORAL B] Kids Stages Toothbrushes 8 pcs /1 Step~4Step/Growth Development/Teeth and Gum Protection
Item Q&A
  • Question : Inquiry for the item from cy0****Sep 17, 2019

    When the stage 3 princess will be restored?

    Answer : [Re] Inquiry for the item from cy0****

    Dear customer ~
    Thank you for your inquiry.
    stage 3 princess is in stock now.
    You can purchase now.
    Thank you~

★Global NO.1★Authentic★2018 New Dashing Diva Magic Press Pedicure Patch/Nail Pedicure Tips
★Global NO.1★Authentic★2018 New Dashing Diva Magic Press Pedicure Patch/Nail Pedicure Tips
Item Q&A
【BBIA】New Arrival Jewel Glitter Shadow★Korea Hot item★Gorgeous Color/Highly pigmented Shadow/5Colors
【BBIA】New Arrival Jewel Glitter Shadow★Korea Hot item★Gorgeous Color/Highly pigmented Shadow/5Colors
Item Q&A
  • Question : Inquiry for the item from lia****Aug 06, 2019

    hello~

    just asking if there is any possibility you can restock the champagne shade?

    Answer : [Re] Inquiry for the item from lia****

    Dear customer ~
    Thank you for your inquiry.
    You can purchase Champagne Glitter Shadow.
    Thank you ~


    2019-08-06 20:42:16

    Dear customer ~
    Thank you for your inquiry.
    You can purchase Champagne Glitter Shadow.
    Thank you

    (Aug 06, 2019 20:42)

【BBIA】Bbia 1+1 New Last Auto Gel Eye Slim Liner★Korea Hot item★eye liner/Easy Drawing/5 Colors
【BBIA】Bbia 1+1 New Last Auto Gel Eye Slim Liner★Korea Hot item★eye liner/Easy Drawing/5 Colors
Item Q&A
  • Question : Inquiry for the item from itt****Aug 05, 2019

  • Question : Inquiry for the item from rac****Jun 15, 2019

    Is this waterproof?

    Answer : [Re] Inquiry for the item from rac****

    Dear customer ~
    Thank you for your inquiry.
    This product is waterproof.
    Thank you ~

New Shoes Rack 10 Set/Shoes Organiser Space Saving Rack/Shoe Holder/Silp/Wide/Made in Korea
New Shoes Rack 10 Set/Shoes Organiser Space Saving Rack/Shoe Holder/Silp/Wide/Made in Korea
Item Q&A
  • Question : Inquiry for the item from Dil****Jul 29, 2019

    Hi do u have other colours such as grey/beige for the set?

    Answer : [Re] Inquiry for the item from Dil****

    Dear customer ~
    Thank you for your inquiry.
    Currently, the new product is black.
    We are sorry.
    We do not have other colors.
    Thank you ~

  • Question : Inquiry for the item from icy****Jun 25, 2019

    What is the Color for wide type? Can request for black?

    Answer : [Re] Inquiry for the item from icy****

    Dear customer ~
    Thank you for your inquiry.
    Both the slim type and the wide type are black.
    Thank you ~

  • Question : Inquiry for the item from Jin****Dec 12, 2017

    Hi seller
    This order of 10pcs all are the same colour as shown in pic? Cos I like them lighter colours like grey / white or cream colour is fine with me . So wads the colour I be getting if I’m purchasing?
    Thanks

    Answer : [Re] Inquiry for the item from Jin****

    Dear customer ~
    Thank you for your inquiries.
    The colors of the shoes are all the same light gray.
    It is the colour as shown in picture.
    Thank you~

  • Question : Order 232789213Nov 01, 2017

    With reference to my order received today, there is a missing item to hold the shoes, would appreciate if you could send the replacement. I ordered 2 sets. All do not have the holder.

    Answer : [Re] Order 232789213

    Dear customer~
    Thank you for the photos you provided.
    Did you not receive all 20 holders?
    We are very sorry.
    We have not been able to check it carefully before shipping.
    It is definitely our mistake.
    I hope your kind understanding.
    We will ship holders on Friday.
    We are sorry to bother you.
    Thank you and Regards ..

    Question : [Re] Order 232789213

    yes i received all 20 holders but they are without the sleeve to hold the shoes.

    Answer : [Re] Order 232789213

    Dear customer~
    We will send the sleeves.
    We are sorry to bother you.
    Thank you~

  • Question : Wide typeOct 26, 2017

    How do i choose wide type as i am not able to choose either wide or slip type

    Answer : [Re] Wide type

    Dear customer~
    Thanks for your inquiry.
    This product is available in 10 sets of 5 wide and 5 slim.
    We are sorry.
    Wide and slim can not be selected.
    Thank you~

+View all Notice, FAQ, Q&A >>
【Kolon】UV protection 99% Bike Cycling Face Mask/Coolon Fabric/Made in Korea/Camping/Multi-Cool wear
【Kolon】UV protection 99% Bike Cycling Face Mask/Coolon Fabric/Made in Korea/Camping/Multi-Cool wear
Item Q&A
  • Question : Inquiry for the item from el_****Jul 28, 2019

    Hi, will there be restock for gray?

    Answer : [Re] Inquiry for the item from el_****

    Dear customer ~
    Thank you for your inquiry.
    We updated the options.
    You can purchase Gray now.
    Thank you~

【GREYDOG】Pet Dog Folding Grey Tub/Dog Bath Tub/Bath Tub/Space utilization/Dog/Kitten/Puppy
【GREYDOG】Pet Dog Folding Grey Tub/Dog Bath Tub/Bath Tub/Space utilization/Dog/Kitten/Puppy
Item Q&A
  • Question : Inquiry from 245****Jul 26, 2019

  • Question : Inquiry from 245****Jul 26, 2019

    Can the size fit Shetland Sheepdog? Will it be too small?

    Answer : [Re] Inquiry from 245****

    Dear customer ~
    Thank you for your inquiry.
    The weight of the dog that the tube can accommodate is 8 ~ 9kg.
    Please refer to it.
    Dear customer ~
    Thank you for your inquiry.
    The weight of the dog can accommodate 8 ~ 9kg.
    However, if it is 9kg, the tub may be a little small.
    Please refer to it.
    Thank you~

[EUNYUL KOREA] Real Natural Mask Pack 10pcs/Skin Care/Moisturizing/Anti-Aging/Hydrating
[EUNYUL KOREA] Real Natural Mask Pack 10pcs/Skin Care/Moisturizing/Anti-Aging/Hydrating
Item Q&A
  • Question : Inquiry for the item from mis****Jul 25, 2019

    Hi seller, do you still have honey, cucumber and aloe Vera mask? And when is the expiry date? Thanks!

    Answer : [Re] Inquiry for the item from mis****

    Dear customer ~
    Thank you for your inquiry.
    Currently all products are in stock.
    You can purchase honey, cucumber and aloe Vera masks.
    This product is very popular in Korea and it is all made this year.
    The expiration date is usually two years from the date of manufacture.
    Thank you~