GRAFEN
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Item Question & Answer
[GRAFEN](Bundle 2+1)Anti-Hair Loss SHAMPOO 300~500ml /Root booster/Hinoki/Remover/Cica🌈BUY 2 FREE 1
[GRAFEN](Bundle 2+1)Anti-Hair Loss SHAMPOO 300~500ml /Root booster/Hinoki/Remover/Cica🌈BUY 2 FREE 1
Item Q&A
  • Question : Inquiry for the item from HellooApr 15, 2021

  • Question : Inquiry for the item from jazz_wearyApr 03, 2021

    hi seller, i see that in the description that only cica shampoo doesn't contain paraben. does that mean if i want paraben free shampoo i can only choose cica shampoo and not the rest?

    Answer : [Re] Inquiry for the item from jazz_weary

    Dear Customer,
    No, All shampoo applicable.

  • Question : Inquiry from aries_min85Jan 27, 2021

  • Question : Inquiry from paulobaskinsJan 20, 2021

  • Question : Inquiry for the item from rachelchan1028Jan 05, 2021

    So you have stock for Root Booster?

    Answer : [Re] Inquiry for the item from rachelchan1028

    Dear customer,
    Please note that it will be in stock this week.
    Thank you.

+View all Notice, FAQ, Q&A >>
[GRAFEN] KOREA NO.1 SHAMPOO 500ml / Root booster/ Hinoki / Remover/ Cica silky / Edge finger
[GRAFEN] KOREA NO.1 SHAMPOO 500ml / Root booster/ Hinoki / Remover/ Cica silky / Edge finger
Item Q&A
  • Question : Inquiry for the item from amber_wood83Apr 15, 2021

  • Question : Inquiry for the item from irene_93chongApr 04, 2021

    Hi, which shampoo do you suggest if have acne on scalp when flare up and slight oily ? Thanks

    Answer : [Re] Inquiry for the item from irene_93chong

    Dear customer,
    1. Root booster and 2. Hinoki shampoo , Both shampoo are hair loss management products.
    I recommend you to use root booster shampoo on dry scalp., and Hinoki shampoo on Oily scalp.
    3. Remover shampoo doesn't have this capability. It's a shampoo that's good for exfoliating your scalp.
    4. Cica silky shampoo have damaged hair care effect.

  • Question : Inquiry for the item from eveningyoungJan 11, 2021

    hi, does this shampoo contains lavender ingredients?

    Answer : [Re] Inquiry for the item from eveningyoung

    It's in the remover shampoo.
    Thank you.

  • Question : Inquiry for the item from josephine2kJan 04, 2021

  • Question : Inquiry for the item from dongzileiDec 23, 2020

+View all Notice, FAQ, Q&A >>
[GRAFEN]  Cica Care Treatment 300ml /Hair Conditioner / Damaged hair care/All hair type
[GRAFEN] Cica Care Treatment 300ml /Hair Conditioner / Damaged hair care/All hair type
Item Q&A
  • Question : Inquiry for the item from jo_august88Apr 15, 2021

  • Question : Inquiry for the item from eveningyoungJan 25, 2021

    hi, does the conditioner contain lavender ingredient?

    Answer : [Re] Inquiry for the item from eveningyoung

    Dear customer,
    This is the content of the ingredients.
    Water, Dimethicone, Glycerin, Cetyl Alcohol, Propylene Glycol, Cetearyl Alcohol, Behentrimonium Chloride, Behentrimonium Methosulfate, Fragrance, Phenoxyethanol, Polyquaternium-10, Allium Cepa (Onion) Bulb Extract, Artemisia Capillaris Extract, Brassica Oleracea Italica (Broccoli) Extract, Butylene Glycol, 1,2-Hexanediol, Cysteine, Methionine, Centella Asiatica Leaf Extract, Artemisia Vulgaris Extract, Selaginella Lepidophylla Extract, Ethylhexylglycerin, Porphyridium Cruentum Extract, Opuntia Coccinellifera Fruit, Extract, Lactobacillus Ferment, Histidine, Proline, Phenylalanine, Tryptophan, Threonine, Tyrosine, Taurine, Ornithine, Arginine, Alanine, Isoleucine, Aspartic Acid, Asparagine, Cystine, Serine, Valine, Methionine, Leucine, Lysine, Glutamine, Glutamic Acid, Glycine, Caprylyl Glycol, Linalool

  • Question : Inquiry for the item from wong2271Dec 13, 2020

  • Question : Inquiry for the item from KarenDec 10, 2020

    Hi, you only had this hairtreatment? But it is for damaged hair? Look like you don’t have conditioner? Now my whole family using your this brand shampoo. Please advise

    Answer : [Re] Inquiry for the item from Karen

    Dear customer,
    This is the only hair conditioner we have.
    This product is called treatment, but it is used as a conditioner. Perfect for damaged hair.
    Thank you.

    Question : [Re] Inquiry for the item from Karen

    Can those normal hair use it? If not I can’t find conditioner as now my whole family using your shampoo

    Answer : [Re] Inquiry for the item from Karen

    It can be used for normal hair conditions.
    Thank you.

  • Question : Inquiry for the item from jeslineOct 28, 2020

    Hi is the yellow tube given a conditioner? Leave on for how long?

    Answer : [Re] Inquiry for the item from jesline

    Dear customer,
    It's 36 months from the date of manufacture and 12 months after opening.
    Thank you.

    Question : [Re] Inquiry for the item from jesline

    hi, thanks for the reply. I meant is the free gift a conditioner? If it is how long can I put before washing off my hair. Thank you.

    Answer : [Re] Inquiry for the item from jesline

    Dear customer,
    There is no free gift for the product.
    After shampooing, apply it to wet hair and rinse it with lukewarm water right away.

+View all Notice, FAQ, Q&A >>
[GRAFEN] 👑Root Booster Shampoo 500ml / Hair Loss Care / pH5.5 /No silicone/No paraben
[GRAFEN] 👑Root Booster Shampoo 500ml / Hair Loss Care / pH5.5 /No silicone/No paraben
Item Q&A
  • Question : Inquiry for the item from linglin9641Apr 14, 2021

    Hi,
    May I know what is the expiry date of the current stocks?

    Answer : [Re] Inquiry for the item from linglin9641

    36 months from the date of manufacture
    Thank you.

  • Question : Inquiry for the item from IvyNov 03, 2020

    Hi, is this shampoo suitable for daily use? I have long hairs and slightly oily scalp.

    Answer : [Re] Inquiry for the item from Ivy

    Dear customer,
    You can use it every day.
    Thank you.

    Question : [Re] Inquiry for the item from Ivy

    Should I use this shampoo or Hinoki range?

    Answer : [Re] Inquiry for the item from Ivy

    Dear customer,
    It is recommended to use Hinoki shampoo for oily scalp.
    Thank you.

  • Question : Inquiry for the item from leeSep 25, 2020

  • Question : Inquiry for the item from sharonteo1Sep 05, 2020

  • Question : Inquiry from JAug 27, 2020

+View all Notice, FAQ, Q&A >>
[GRAFEN] 💚Noni Vita Skin Mist 210ml / Soothing care Toner / Moisture /Mist type
[GRAFEN] 💚Noni Vita Skin Mist 210ml / Soothing care Toner / Moisture /Mist type
Item Q&A
  • Question : Inquiry for the item from sf_wngApr 06, 2021

    Hi seller,
    Is this skin mist a toner or moisturiser? Can you advise how to use the mist?
    Appreciate your fast response. Thanks.

    Answer : [Re] Inquiry for the item from sf_wng

    You can use it like a normal mist item.
    After washing your face, spray it on your face right away.
    Sprinkle and beat for 3 seconds.
    Thank you.

    Question : [Re] Inquiry for the item from sf_wng

    Hi seller,
    thks for your reply. Can I still use my toner from another brand ? Should I apply the toner before or after the skin mist?

    Answer : [Re] Inquiry for the item from sf_wng

    Dear Customer,
    Other brands of toner are also available.
    It doesn't matter in which order you use it.
    You can use it whenever you feel that your skin lacks moisture.

  • Question : Inquiry for the item from cin****Jun 14, 2020

    Is this product for male only?

    Answer : [Re] Inquiry for the item from cin****

    Our shampoo is for unisex.

  • Question : Inquiry for the item from koa****Oct 12, 2019

    How long to see the improvement?
    Use like normal toner?
    Thank you

    Answer : [Re] Inquiry for the item from koa****

    Try to use it consistently for morning and night

  • Question : Inquiry for the item from sca****Aug 22, 2019

  • Question : Inquiry for the item from lih****Aug 15, 2019

    Any paraben or mineral oil ingredients?

    Answer : [Re] Inquiry for the item from lih****

    Dear customer
    You can check the best part of the product detail page at the bottom. Please refer to the detailed page.
    Thank you

+View all Notice, FAQ, Q&A >>
[GRAFEN] 🌲Hinoki Shampooo+Free!! Edge finger (Buy2 shampoo+Edge Free) /Anti-hair loss shampoo 500ml
[GRAFEN] 🌲Hinoki Shampooo+Free!! Edge finger (Buy2 shampoo+Edge Free) /Anti-hair loss shampoo 500ml
Item Q&A
  • Question : Inquiry for the item from redderz78Apr 02, 2021

  • Question : Inquiry for the item from redderz78Mar 31, 2021

  • Question : Inquiry for the item from ng_mei_huiMar 26, 2021

  • Question : Inquiry for the item from winzlautnerDec 31, 2020

  • Question : Inquiry for the item from bellisbabe69Nov 10, 2020

+View all Notice, FAQ, Q&A >>
[GRAFEN]💘BUY 2 GET FREE GIFT💘Two Shampoos + FREE GIFT MINI Conditioner 30ml x 2EA
[GRAFEN]💘BUY 2 GET FREE GIFT💘Two Shampoos + FREE GIFT MINI Conditioner 30ml x 2EA
Item Q&A
  • Question : Inquiry for the item from cApr 02, 2021

    Which one is best for loss hair and dry hair? The lemon flavour have stock?

    Answer : [Re] Inquiry for the item from c

    Dear Customer,
    Root booster shampoo and Hinoki shampoo, both shampoo are hair loss management products.
    I recommend you to use root booster shampoo on dry scalp.
    Hinoki shampoo is oily scalp care shampoo. Both our Root Booster Shampoo and Hinoki Shampoo are good for hair-loss prevention. If you have dry scalp, our Root Booster Shampoo will suit you better. On the other hand, our Hinoki Shampoo is recommendable if your scalp is oily.

  • Question : Inquiry for the item from slcs1983Mar 26, 2021

  • Question : Inquiry for the item from magmag_tanMar 03, 2021

  • Question : Inquiry for the item from peiswen89Feb 17, 2021

  • Question : Inquiry for the item from ezazimanFeb 16, 2021

    Which is the best for hair fall??

    Answer : [Re] Inquiry for the item from ezaziman

    Dear customer,
    1. Root booster and 2. Hinoki shampoo , Both shampoo are hair loss management products.
    I recommend you to use root booster shampoo on dry scalp., and Hinoki shampoo on Oily scalp.
    3. Remover shampoo doesn't have this capability. It's a shampoo that's good for exfoliating your scalp.
    4. Cica silky shampoo have damaged hair care effect.

+View all Notice, FAQ, Q&A >>
[GRAFEN]Bloom sense shampoo 500ml / Perfume shampoo / Hair Loss Care /No silicone/No paraben
[GRAFEN]Bloom sense shampoo 500ml / Perfume shampoo / Hair Loss Care /No silicone/No paraben
Item Q&A
  • Question : Inquiry for the item from LeeMar 26, 2021

    No more free gift cold booster 200ml?

    Answer : [Re] Inquiry for the item from Lee

    Yes, Thank you.

  • Question : Inquiry for the item from jenwaisg21Mar 14, 2021

    Hi seller, what is the difference between root booster shampoo and this new range? Which range would u recommended for a first timer?

    Answer : [Re] Inquiry for the item from jenwaisg21

    It's a shampoo that smells better than the root booster. Thank you.

    Question : [Re] Inquiry for the item from jenwaisg21

    Meaning it's only smell difference. Ingredients are the same.

    Answer : [Re] Inquiry for the item from jenwaisg21

    Yes, Thank you.

  • Question : Inquiry for the item from amsharon5Feb 06, 2021

    Can this Bloom sense shampoo use on oily scalp?

    Answer : [Re] Inquiry for the item from amsharon5

    Dear Customer,
    I recommend it for dry scalp.
    Thank you.

  • Question : Inquiry for the item from weiwei820360Feb 02, 2021

    The shampoo leak, half bottle all leak out

    Answer : [Re] Inquiry for the item from weiwei820360

    Please request a refund/exchange.

  • Question : Inquiry for the item from jeantan1976Dec 14, 2020

    Does it contain tree Nut oils?

    Answer : [Re] Inquiry for the item from jeantan1976

    Water, Cocamidopropyl Betaine, Disodium Laureth Sulfosuccinate, Sodium cocoyl alaninate, Sodium Chloride, Fragrance, Cocamide Methyl MEA, Cocamide MEA, Polyquaternium-10, Sodium Benzoate, PEG-150 Distearate, Caprylyl Glycol, Salicylic Acid, Trisodium EDTA, Panthenol, Niacinamide, Citric Acid, Butylene Glycol, Centella Asiatica Extract, 1,2-Hexanediol, Polygonum Cuspidatum Root Extract, Scutellaria Baicalensis Root Extract, Camellia Sinensis Leaf Extract, Glycyrrhiza Glabra (Licorice) Root Extract, Calendula Officinalis Flower Extract, Rosmarinus Officinalis (Rosemary) Leaf Extract, Chamomilla Recutita (Matricaria) Flower Extract, Limonene, Linalool, Hexyl Cinnamal, Geraniol

    Question : [Re] Inquiry for the item from jeantan1976

    Dear customer,
    Product information notification is as follows.
    Thank you.

+View all Notice, FAQ, Q&A >>
[GRAFEN] Root Booster Tonic 160ml / Relieve Hair Loss / Improve Moisture / Control of the crown
[GRAFEN] Root Booster Tonic 160ml / Relieve Hair Loss / Improve Moisture / Control of the crown
Item Q&A
  • Question : Inquiry for the item from linda_kwan31Mar 23, 2021

  • Question : Inquiry for the item from fionnpa1981Mar 14, 2021

  • Question : Inquiry related delivery from gerardinechewFeb 08, 2021

  • Question : Inquiry related delivery from jnbhFeb 03, 2021

  • Question : Inquiry from bbpuppybbJan 31, 2021

    Why is the price in korean won?

    Answer : [Re] Inquiry from bbpuppybb

    Dear customer,

    Concerns pertaining to payment issues are handledd by Qoo10. Please contact their customer service centre for such inquiries.

    You may click on the following link to locate their contact details :

    http://www.qoo10.sg/gmkt.inc/CS/NHelpHome.aspx

    Have a nice day.

+View all Notice, FAQ, Q&A >>
[GRAFEN] Herb Hair Vinegar 150ml / Relieve Hair Loss / Improve Moisture / Control of the crown
[GRAFEN] Herb Hair Vinegar 150ml / Relieve Hair Loss / Improve Moisture / Control of the crown
Item Q&A
  • Question : Inquiry for the item from Pauline101069Mar 22, 2021

    Hi , has bought the herb hair vinegar, need to rinse off?

    Answer : [Re] Inquiry for the item from Pauline101069

    Dear Customer,
    Sure, Thank you.

[GRAFEN]70%OFF🌈Clearance Sale Best K-beauty💝Starting From $6.9 / FREE GIFT / ONLY 300 people
[GRAFEN]70%OFF🌈Clearance Sale Best K-beauty💝Starting From $6.9 / FREE GIFT / ONLY 300 people
Item Q&A
  • Question : Inquiry for the item from vxrontangMar 20, 2021

  • Question : Inquiry for the item from agnestan122879Mar 16, 2021

  • Question : Inquiry for the item from tlchoo10Mar 13, 2021

  • Question : Inquiry related return and exchange from JaneMar 11, 2021

    Hi seller
    The products I received are already expired in 2020.

    Answer : [Re] Inquiry related return and exchange from Jane

    Dear Customer,
    I'm very sorry about the product.
    Please request an exchange/refund.

    Question : [Re] Inquiry related return and exchange from Jane

    I have just sent a request

    Answer : [Re] Inquiry related return and exchange from Jane

    Please return the free gift as well. Thank you.

  • Question : Inquiry for the item from irefused2giveupMar 14, 2021

    When is the Expiring date for Hair fixer, pls advise.

    Answer : [Re] Inquiry for the item from irefused2giveup

    It depends on the product.

+View all Notice, FAQ, Q&A >>
[GRAFEN]🌈Edge finger / Scalp care / Authentic /Anti hair loss /Shampoo brush / deep clean
[GRAFEN]🌈Edge finger / Scalp care / Authentic /Anti hair loss /Shampoo brush / deep clean
Item Q&A
  • Question : Inquiry for the item from blessmymom99Mar 01, 2021

    Hi. Possible to have the ingredients for the booster shampoo? As my sister has eczema skin, need to know if shampoo will cause itch on her head. Thanks in advance.

    Answer : [Re] Inquiry for the item from blessmymom99

    Water, Cocamidopropyl Betaine, TEA-Cocoyl Glutamate, Sodium Lauroyl Methylaminopropionate, Disodium Laureth Sulfosuccinate, Cocamide MEA, Sodium Chloride, Polyquaternium-10, Caprylyl Glycol, PPG-3 Myristyl Ether, Fragrance, Panthenol, Salicylic Acid, Citric Acid, Niacinamide, Sodium Benzoate, Butylene Glycol, Pentasodium Pentetate, 1,2-Hexanediol, Menthol, Aminomethyl Propanol, Perilla Frutescens Leaf Extract, Houttuynia Cordata Extract, Biotin, Histidine, Proline, Phenylalanine, Tryptophan, Threonine, Tyrosine, Taurine, Ornithine, Arginine, Alanine, Isoleucine, Aspartic Acid, Asparagine, Cystine, Serine, Valine, Methionine, Leucine, Lysine, Glutamine, Glutamic Acid, Glycine, Olea Europaea (Olive) Fruit Oil, Camellia Japonica Seed Oil, Centella Asiatica Leaf Extract, Ethylhexylglycerin, Porphyridium Cruentum Extract, Opuntia Coccinellifera Fruit Extract, Lactobacillus Ferment, Pyridoxine, Folic Acid, Thiamine HCl, Cyanocobalamin, Bioflavonoids, Menadione, Riboflavin, Retinol, Butylphenyl Methylpropional, Linalool

    Thank you.

  • Question : Inquiry for the item from SJFeb 06, 2021

  • Question : Inquiry for the item from cjianvcNov 22, 2020

    Hi I notice there is anoter version not round round spikes, it there a difference? i feel round spikes are firmer.

    Answer : [Re] Inquiry for the item from cjianvc

    Dear customer,
    There is only one version of the edge finger on the GRAFEN.
    It's just the difference in color.
    Thank you.

  • Question : Inquiry for the item from ngshengfengJul 16, 2020

    Does this helps to eliminate dandruff?

    Answer : [Re] Inquiry for the item from ngshengfeng

    Dear customer,
    This product is effective for exfoliating the scalp.

    Question : [Re] Inquiry for the item from ngshengfeng

    Do I have to pair it with the shampoo to effectively eliminate dandruff?

    Answer : [Re] Inquiry for the item from ngshengfeng

    It's better to use a dandruff-care shampoo.

    Question : [Re] Inquiry for the item from ngshengfeng

    Does the scrub have a massaging effect on the scalp?

  • Question : Inquiry for the item from mdm****Jun 03, 2020

+View all Notice, FAQ, Q&A >>
[GRAFEN] Grooming Starter Pack / Brow+Sun+Lip bam/unisex
[GRAFEN] Grooming Starter Pack / Brow+Sun+Lip bam/unisex
Item Q&A
  • Question : Inquiry for the item from stanleylim2007Feb 26, 2021

    You may resend me the non expired ones ?

    Answer : [Re] Inquiry for the item from stanleylim2007

    Dear Customer,
    The product is not available.
    Thank you.

  • Question : Inquiry for the item from stanleylim2007Feb 25, 2021

    Hi, may I know why the items sent was expired?

    The eye brow stated 2020.09.26

    Sun gel 20201213

    Pls enlighten me

    Answer : [Re] Inquiry for the item from stanleylim2007

    About expired items

    Question : [Re] Inquiry for the item from stanleylim2007

    Dear Customer,
    Please request a refund.
    I'm sorry.

[GRAFEN] All clear cleansing Foam 150ml / Skin care / K-Beauty / Whistler glacier water⭐
[GRAFEN] All clear cleansing Foam 150ml / Skin care / K-Beauty / Whistler glacier water⭐
Item Q&A
  • Question : Inquiry for the item from ordersFeb 26, 2021

    Hi, do you have the 4K finger brush? I can't find it on wood.

    Answer : [Re] Inquiry for the item from orders

    Dear Customer,
    The product you inquired about is currently being prepared.
    Thank you.

  • Question : Inquiry for the item from swe****Nov 28, 2019

[GRAFEN] For KIDS Safe Wax 60g
[GRAFEN] For KIDS Safe Wax 60g
Item Q&A
[GRAFEN] ⭐️GRAFEN SHAMPOO 300ml / ANTI-HAIR LOSS / Natural ingredients / #K-Beauty The most popular
[GRAFEN] ⭐️GRAFEN SHAMPOO 300ml / ANTI-HAIR LOSS / Natural ingredients / #K-Beauty The most popular
Item Q&A
  • Question : Inquiry for the item from myls201Feb 22, 2021

    Hi seller, would like to check is the grafen shampoo sulphate free ?

    Answer : [Re] Inquiry for the item from myls201

    There is no sulphate in Root Booster shampoo and Cica Silky shampoo. Thank you.

  • Question : Inquiry for the item from Reen SohFeb 14, 2021

  • Question : Inquiry from MikoDec 08, 2020

    Hi seller! I have problem opening the bottle cap pump, I follow the direction to open but to no effect. How do I open it?

    Answer : [Re] Inquiry from Miko

    No matter how much I turn here and there, it just doesn't pop up and I even hurt my finger, now it's swollen and red.

    Question : [Re] Inquiry from Miko

    Dear customer,
    If you request an exchange, we will proceed with the exchange.
    Thank you.

    Answer : [Re] Inquiry from Miko

    It's ok, no need for the trouble, I just bought an empty bottle and pour it there.
    Thanks for replying!

    Question : [Re] Inquiry from Miko

    Dear customer,
    Thank you for your understanding.
    Please continue to use it a lot.

  • Question : Inquiry for the item from XingNov 23, 2020

    Hi ,
    If Remover shampoo is use for exfoliation, does it means we use it once a week? Then use the root booster or hinoki shampoo depending on whether we are dry or oily scalp?

    Answer : [Re] Inquiry for the item from Xing

    Dear customer,
    Remover shampoo is an item that you use every day.
    Root booster shampoo is recommended for dry scalp and Hinoki shampoo for oily scalp.
    Thank you.

  • Question : Inquiry for the item from lynshsgOct 24, 2020

+View all Notice, FAQ, Q&A >>
[GRAFEN]Emerald Blossom Shampoo 500ml / Perfume shampoo / Hair Loss Care /No silicone/No paraben
[GRAFEN]Emerald Blossom Shampoo 500ml / Perfume shampoo / Hair Loss Care /No silicone/No paraben
Item Q&A
  • Question : Inquiry for the item from samFeb 22, 2021

    Does this help with dandruff?

    Answer : [Re] Inquiry for the item from sam

    Sure, But I recommend you would use Remover shampoo. That is for care of dandruff. Thank you.

  • Question : Inquiry for the item from hidemi57Feb 14, 2021

    Is the perfume shampoo ok for use for oily scalp?

    Answer : [Re] Inquiry for the item from hidemi57

    Yes, Thank you.

  • Question : Inquiry for the item from PrisylaFeb 08, 2021

  • Question : Inquiry for the item from jennsheDec 07, 2020

[GRAFEN]🌹Root booster shampoo + FREE GIFT Edge finger💝Best item💝Buy 2 Root Shampoos + Edge FREE
[GRAFEN]🌹Root booster shampoo + FREE GIFT Edge finger💝Best item💝Buy 2 Root Shampoos + Edge FREE
Item Q&A
  • Question : Inquiry for the item from fangting3105Feb 05, 2021

  • Question : Inquiry for the item from GLJan 30, 2021

  • Question : Inquiry for the item from anneyoyoyoJan 04, 2021

    Hi if scalp is not oily, no dandruff, starts to have hair loss, wanted to prevent hair loss and strengthen hair which kind of shampoo is better?

    Answer : [Re] Inquiry for the item from anneyoyoyo

    Dear customer,
    I recommend root booster shampoo.
    Thank you.

  • Question : Inquiry for the item from siowhui_snoopyJan 03, 2021

    Why don’t hv root booster option ?

    Answer : [Re] Inquiry for the item from siowhui_snoopy

    Dear customer,
    You can click Root Booster Shampoo.
    It will be in stock all week.
    Thank you.

  • Question : Inquiry for the item from sweehoonkunDec 29, 2020

+View all Notice, FAQ, Q&A >>
[GRAFEN]2021CNY Gift Edition🌈Anti-hair loss Perfume shampoo 500ml x 3 +Edge(brush)+MINI Shampoo x 3
[GRAFEN]2021CNY Gift Edition🌈Anti-hair loss Perfume shampoo 500ml x 3 +Edge(brush)+MINI Shampoo x 3
Item Q&A
  • Question : Inquiry for the item from chua_21roomJan 30, 2021

    Dear Seller, May I ask the Shampoo expired date?

    Answer : [Re] Inquiry for the item from chua_21room

    Dear Customer,
    36 months from the date of manufacture, please check after purchasing the product.
    Thank you.

  • Question : Inquiry for the item from PoNov 11, 2020

[GRAFEN]Brand New Lucky Box💘Qoo10 Exclusive💘Anti-Hair Loss Premium SHAMPOO+6 items (WORTH $179)
[GRAFEN]Brand New Lucky Box💘Qoo10 Exclusive💘Anti-Hair Loss Premium SHAMPOO+6 items (WORTH $179)
Item Q&A
  • Question : Inquiry for the item from Ms CJan 30, 2021

    👋🏻 hello, is the edge finger brush included in the set? The picture shows a brush next to the shampoo but I can’t find any info in the listing if the brush is included in the set?

    Thank you

    Answer : [Re] Inquiry for the item from Ms C

    Dear Customer,
    It's not included.

  • Question : Inquiry for the item from adlhmOct 11, 2020

    Hi, what the expiry date for this 3 items? I do not dye my hair at all but have oily hair n scalp, and dropping hair so which range should I get?

    Answer : [Re] Inquiry for the item from adlhm

    Dear customer,
    Because the manufacturing date changes frequently, you should check the date listed under the bottle.Or you can use it for one year after opening. Our product is produced once a month, so you don't have to worry.
    Remover shampoo and Hinoki shampoo ,Both shampoo are fot oily scalp. But Hinoki shampoo have Anti hair loss function.
    Remover Shampoo has a much cooler feeling of use than Hinoki shampoo.
    Thank you.

  • Question : Inquiry for the item from peiqiSep 02, 2020

    Will the edge finger red will be restock ?

    Answer : [Re] Inquiry for the item from peiqi

    Dear customerYou can buy it now. The product has been re-stock :)

  • Question : Inquiry related delivery from taurusgalz2481Aug 27, 2020

    I have not received items till today (27Aug) since purchase made on 14Aug. Please advice.

    Answer : [Re] Inquiry related delivery from taurusgalz2481

    Dear customer,
    First of all, I apologize.
    The product is out of stock, so we are receiving a reservation order.
    The product will be shipped on the 9th as it is scheduled to be stocked on the 28~29th. so please wait a little bit.

    Thank you.

  • Question : Inquiry from ita sutidjanAug 24, 2020

+View all Notice, FAQ, Q&A >>
[GRAFEN]💘2021 New HAIR LOSS CARE SET💘Shampoo+Edge finger+[FREE GIFT]Mini Shampoo+Conditioner
[GRAFEN]💘2021 New HAIR LOSS CARE SET💘Shampoo+Edge finger+[FREE GIFT]Mini Shampoo+Conditioner
Item Q&A
  • Question : Inquiry for the item from melissaJan 22, 2021

  • Question : Inquiry for the item from yayahteeJan 03, 2021

    Hello can i check is the root booster shampoo oos?

    Answer : [Re] Inquiry for the item from yayahtee

    Dear customer,
    You can click Root Booster Shampoo.
    It will be in stock all week.
    Thank you.

  • Question : Inquiry for the item from angelfallz11Dec 08, 2020

    I'm quite confused on which product to use. I see Root Booster had been very popular and i wanted to try but it says it's for DRY scalp.
    Then another customer asked on root booster for his oily scalp and you replied without asking him to use other shampoo.

    If my scalp gets oily after 1 day is it consider oily or normal? Should i use root booster or hinoki? My scalp is not itchy.

    Answer : [Re] Inquiry for the item from angelfallz11

    Dear customer,
    You can use Root Booster shampoo.
    Thank you.

  • Question : Inquiry for the item from scent_sngOct 17, 2020

  • Question : Inquiry for the item from lisha2niteJul 28, 2020

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[Grafen]🌲Hinoki Anti-Hair Loss Shampoo 500ml /Cypress tree / Natural antibacterial/Oily scalp
[Grafen]🌲Hinoki Anti-Hair Loss Shampoo 500ml /Cypress tree / Natural antibacterial/Oily scalp
Item Q&A
  • Question : Inquiry for the item from drink_kopiDec 11, 2020

    Is this hair suitable for colour treated hair?

    Answer : [Re] Inquiry for the item from drink_kopi

    Dear customer,
    Suitable.
    Thank you.

  • Question : Inquiry for the item from khaichun0818Nov 27, 2020

    I want to use the black Friday coupon for this item but can't?

    Answer : [Re] Inquiry for the item from khaichun0818

    This is not a seller's case.
    For more information, please contact Qoo10.
    Thank you.

  • Question : Inquiry for the item from Yeoannie29Oct 27, 2020

    Hi I lost a lot of hair which one should I choose ? Thank you

    Answer : [Re] Inquiry for the item from Yeoannie29

    Dear Customer,
    Root booster and Hinoki shampoo, Both shampoo are hair loss management products.
    I recommend you to use root booster shampoo on dry scalp.
    Hinoki shampoo is oily scalp care shampoo.

    Question : [Re] Inquiry for the item from Yeoannie29

    Noted, thank you. By the way does root booster come with conditioner?

    Answer : [Re] Inquiry for the item from Yeoannie29

    Dear customer,
    You need to purchase it from an option.

  • Question : Inquiry for the item from angelSep 05, 2020

  • Question : Inquiry for the item from sharonteo1Sep 04, 2020

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[Grafen] Cica silky shampoo 500ml / pH5.5 / Centella asiatica /Family shampoo/Natural ingredient
[Grafen] Cica silky shampoo 500ml / pH5.5 / Centella asiatica /Family shampoo/Natural ingredient
Item Q&A
  • Question : Inquiry for the item from dreamer78_sgNov 03, 2020

    Hi, which type of shampoo is suitable for kids above 10 yrs old?

    Answer : [Re] Inquiry for the item from dreamer78_sg

    Dear customer,
    I recommend Remover shampoo or Rootbooster shampoo.
    Thank you.

    Question : [Re] Inquiry for the item from dreamer78_sg

    But they do not have hairloss problem.. Need a shampoo that can shine and smoothen their.hair. which type able to? Bossom sense can?

    Answer : [Re] Inquiry for the item from dreamer78_sg

    Sorry.. i meant Bloom sense

    Question : [Re] Inquiry for the item from dreamer78_sg

    Dear customer,
    That's right, Bloom sense can do it.
    Thank you.

  • Question : Inquiry for the item from pt_aquariusSep 11, 2020

  • Question : Inquiry for the item from ttlim84Aug 02, 2020

    Pls advise the manufacturing and expiry date

    Answer : [Re] Inquiry for the item from ttlim84

    Dear customer
    Because the manufacturing date changes frequently, you should check the date listed under the bottle.Or you can use it for one year after opening. Our product is produced once a month, so you don't have to worry.
    Thank you.

  • Question : Inquiry for the item from ang****Apr 10, 2020

  • Question : Inquiry for the item from ann****May 05, 2020

    Hi seller,
    Refer to the attachment, which shampoo shall I buy ?
    Is the shampoo contain keratin?
    Thank you
    Ann

    Answer : [Re] Inquiry for the item from ann****

    There will be a link at the bottom of the video.

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[Grafen] Neat water Pomade 100g / Wax / Oil free / Hair styling
[Grafen] Neat water Pomade 100g / Wax / Oil free / Hair styling
Item Q&A
[Grafen] Remover Shampoo / Dandruff care/ Deep cleansing / Cool Shampoo
[Grafen] Remover Shampoo / Dandruff care/ Deep cleansing / Cool Shampoo
Item Q&A
  • Question : Inquiry related delivery from CORINAHSERCHINHONGAug 24, 2020

    Hi ! How much it will cost to send to Malaysia?

    Answer : [Re] Inquiry related delivery from CORINAHSERCHINHONG

    Sorry for not being delivered to Malaysia.

  • Question : Inquiry for the item from lhnewJul 25, 2020

    What is the PH for the Remover shampoo?

    Answer : [Re] Inquiry for the item from lhnew

    Remover shampoo It's a regular shampoo. Please check the details on the detailed page.

  • Question : Inquiry for the item from yfj****Jul 07, 2020

  • Question : Inquiry for the item from vr_****Jun 05, 2020

    Hi I been using remover shampoo for few mths. Sometime my scalp still feel itchy and there still dandruff. Any products of your series to recommend?

    Answer : [Re] Inquiry for the item from vr_****

    Dear customer,
    I recommend that you use Remover shampoo :)

    Question : [Re] Inquiry for the item from vr_****

    I been using your remover shampoo. But sometime still feel itchy scalp. There still dandruff flakes

    Answer : [Re] Inquiry for the item from vr_****

    So your scalp is dry?

    Question : [Re] Inquiry for the item from vr_****

    I think so my scalp is dry type. As I wear a black shirt there will be flakes of dandruff

    Answer : [Re] Inquiry for the item from vr_****

    Oh, then i recommend you use Cica silky shampoo, If you have hair loss problem , i thnk you can try Root booster shampoo :)

    Question : [Re] Inquiry for the item from vr_****

    Can cica silky shampoo solve dandruff problems? Prevent those white flakes in my scalp

    Answer : [Re] Inquiry for the item from vr_****

    Cica shampoo doesn't have hair loss prevention function. But it's moisturizing and hypoallergenic.

  • Question : Inquiry for the item from 242****Apr 24, 2020

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[Grafen] Grooming Clay Hard Wax 60g / 12Hour-Long lasting effect / Water base
[Grafen] Grooming Clay Hard Wax 60g / 12Hour-Long lasting effect / Water base
Item Q&A
  • Question : Inquiry related delivery from alvintoh8108Aug 12, 2020

    Hi,

    I have ordered 2 bottle of grooming clay hard wax but I have only received 1 in the box. My order number is 326307241. Would you be able to send another bottle to me? Thank you.

    Answer : [Re] Inquiry related delivery from alvintoh8108

    Dear customer
    We apologize for the error on our end.
    I help you send an additional missing goods.
    I'd appreciate it if you could wait a little longer.
    Thank you.

  • Question : Inquiry related delivery from xmike247Jul 14, 2020

    Hi, i order 2 pcs of the wax. But it only came in 1pc. Outside box indicated 2 pcs, but inside only 1. Please help.

    Answer : [Re] Inquiry related delivery from xmike247

    We apologize for the inconvenience. May I help you resend it?

    Question : [Re] Inquiry related delivery from xmike247

    Yes please. Thanks.

    Answer : [Re] Inquiry related delivery from xmike247

    Dear customer
    We apologize for the error on our end.
    I help you send an additional missing goods.
    This is new Tracking number: SG3241948

    Thank you.

    Question : [Re] Inquiry related delivery from xmike247

    Thank you

    Answer : [Re] Inquiry related delivery from xmike247

    Already answered inquiry. If you have another any question, please contact to us.

    Question : [Re] Inquiry related delivery from xmike247

    Thank you

    Answer : [Re] Inquiry related delivery from xmike247

    Already answered inquiry. If you have another any question, please contact to us.

  • Question : Inquiry for the item from eri****Jan 14, 2020