Q&A board

Q & A Lists
Item Question & Answer
★Easy-Cleaning!!★All New HUROM DIVA H-100 Whole Slow Juicer / Easy Clean Blender Smoothie
★Easy-Cleaning!!★All New HUROM DIVA H-100 Whole Slow Juicer / Easy Clean Blender Smoothie
Item Q&A
  • Question : Inquiry for the item from chy****Dec 16, 2019

  • Question : Inquiry for the item from paj****Dec 08, 2019

  • Question : Inquiry for the item from rol****Nov 29, 2019

    Hi,

    Is this product safe to use in Singapore in terms of power voltage?
    May I know what's the difference between H100 and H100s?

    Answer : [Re] Inquiry for the item from rol****

    Thank you for your interesting about our item.

    You can use this item in Singapore.

    And The difference between h100s and h100s is the difference in design.

    Performance is about the same.

    Thank you. have a nice day.

    Question : [Re] Inquiry for the item from rol****

    May I know which one is the latest model?

    Answer : [Re] Inquiry for the item from rol****

    These are models that were released almost simultaneously.

    We recommend the H100 model.

    Please check this link kindly.

    https://www.qoo10.sg/item/HUROM-EASY-CLEANING-ALL-NEW-HUROM-DIVA-H-100-WHOLE-SLOW-JUICER-EASY/628577654?banner_no=1305330

    Thank you. have a nice day.

  • Question : Inquiry for the item from jen****Nov 24, 2019

  • Question : Inquiry from mac****Nov 11, 2019

    Hi. The auger of the juicer that I ordered from you in August is broken (has a physical chip at the bottom). Can you suggest where I may be able to get this as a spare part for this juicer? Thank you.

    Answer : [Re] Inquiry from mac****

    Please inform us your order number and your name.

    We have to check ths part.

    Thank you. have a nice day.

    Question : [Re] Inquiry from mac****

    Order: 128824609, Name: mac_scientist
    How to claim warranty for this part?

    Answer : [Re] Inquiry from mac****

    Can you tell us when you purchased it?

    Thank you.

    Question : [Re] Inquiry from mac****

    14 Aug

    Answer : [Re] Inquiry from mac****

    Could you send us a photo of the damaged part and the serial number of the product?

    We think that we can assist you about this issue.

    Thank you. have a nice day.

+View all Notice, FAQ, Q&A >>
★HOT DEAL!!★ NUC(Kuvings) Galaxy Silent Juicer Slow Extractor GJ-140S 110S / WSJ-962K WSJ-972K
★HOT DEAL!!★ NUC(Kuvings) Galaxy Silent Juicer Slow Extractor GJ-140S 110S / WSJ-962K WSJ-972K
Item Q&A
  • Question : Inquiry for the item from big****Dec 15, 2019

  • Question : Inquiry for the item from cyu****Dec 14, 2019

  • Question : Inquiry related delivery from kmc****Oct 16, 2019

    Hello, can this one be shipped to Taiwan?

    Answer : [Re] Inquiry related delivery from kmc****

    If you order this item You have to select "shipping to Taiwan"

    And you have to additional shipping fee.

    Thank you. have a nice day.

  • Question : Inquiry for the item from Chi****Feb 02, 2019

    Hi do I have to pay GST for the WSJ-962K juicer? I received a GST notice asking me to check with seller?

    Answer : [Re] Inquiry for the item from Chi****

    Hi there.
    if over $400 SGD, basically can be charged GST but the shipping is by Fedex, we will help it won't be charged GST or extra charge, don't worry :) we will prepare your order soon.
    Thank you.

  • Question : Inquiry for the item from rac****Jan 29, 2019

    Hi, just received the juicer, there is quite a lot of pulp in the juice. Is it defective?

    Answer : [Re] Inquiry for the item from rac****

    Hi. kindly check all parts are assembled well. and depending on the ingredient vary pulp. you can refer to the manual for general model below. Thank you.


    1. NUC NS manual(commom model)
    https://drive.google.com/open?id=0B377PsIlMP7Iejk2YUVWSUQxdlk&authuser=0

    1. NUC B6000S model(only for reference)
    https://drive.google.com/open?id=0B377PsIlMP7ITmhSRXFqY01zcGc&authuser=0

    2. NUC Recipes in PDF
    https://drive.google.com/open?id=0B377PsIlMP7IYkpESFJtdjBzMXc

    * For more info about Kuvings, about recipes in English*
    http://kuvings.com/

+View all Notice, FAQ, Q&A >>
SK Portable Scalp Hair Diagnosis Analyzer Mobile View Camera 300X Lens SMART SCOPE
SK Portable Scalp Hair Diagnosis Analyzer Mobile View Camera 300X Lens SMART SCOPE
Item Q&A
★2in1 PREMIUM★ NEW Hurom H-AI Series Self-Feeding Whole Slow Juicer HUROM WONDER -Smart Dual Hopper
★2in1 PREMIUM★ NEW Hurom H-AI Series Self-Feeding Whole Slow Juicer HUROM WONDER -Smart Dual Hopper
Item Q&A
  • Question : Inquiry for the item from ala****Dec 11, 2019

  • Question : Inquiry for the item from yun****Jun 15, 2018

  • Question : Inquiry for the item from Jov****Apr 07, 2018

    Hi,
    1. What accessories does this H-AI (rose gold) comes with ?
    2. Instruction manual in English ?

    Cheers
    Jo

    Answer : [Re] Inquiry for the item from Jov****

    Hi. please check the description in the listing, components in image you can check. dual hopper.
    included is in korean, but you can refer to english manual of alpha series and receipe as well.
    Thank you very much.

★NEW MODEL★ LG ROBOKING Smart Robot Vacuum Cleaner R46CIM / VR6341LVM VR-6471LVM VR6470LVM / R46RM
★NEW MODEL★ LG ROBOKING Smart Robot Vacuum Cleaner R46CIM / VR6341LVM VR-6471LVM VR6470LVM / R46RM
Item Q&A
  • Question : Inquiry from rus****Dec 13, 2019

  • Question : Inquiry for the item from usd****Nov 10, 2019

    Does LG roboking R46CIM support English Language?

    Answer : [Re] Inquiry for the item from usd****

    We are preparing English manual for these products.

    If you would like to make a purchase, please contact us if you don't know anything about this item.

    We will let you know about that.

    Thank you. have nice day.

    Question : [Re] Inquiry for the item from usd****

    Does R46CIM vacuum cleaner in voice support Chinese and English speaking or only korean speaking? Thank you.

    Answer : [Re] Inquiry for the item from usd****

    Sorry, I mean does LG R46CIM vacuum cleaner speaks in English or only speaks in Korean language?

    Question : [Re] Inquiry for the item from usd****

    Thank you for your reply.

    LG R46CIM vacuum cleaner speaks in English available.

    But We don't have English manual about this item yet.

    Please chcek this part kindly.

    Thank you. have a nice day.

    Best regards.

  • Question : Inquiry for the item from dko****Aug 24, 2017

    Hi,

    May i know what is the difference between R45CIM and R45RM and those VR6470 model.. I am so confused. Is the configurable to English version ? Your price looks great ..

    Answer : [Re] Inquiry for the item from dko****

    Dear. customer.
    It's almost the same.
    R45CIM is available to support English.
    Thank you.

  • Question : Inquiry for the item from ron****Jun 05, 2017

    Hi, what's the language of the robot? English?

    Answer : [Re] Inquiry for the item from ron****

    Dear. customer.
    Sorry but R45RM doesn't support English.
    R75AIM suports English.

    http://list.qoo10.sg/item/LOWEST-PRICE-LG-ROBOKING-R75AIM-R76BIM-DUAL-EYES-2-0-ROBOT-VACUUM/470939493


    Thank you.

[USA]_Nordic Naturals: Algae Omega, 120 sgels (2pack)
[USA]_Nordic Naturals: Algae Omega, 120 sgels (2pack)
Item Q&A
  • Question : Inquiry for the item from yon****Dec 12, 2019

    Is this suitable for breast feeding mothers? When is the expiry date and the duration of shipment?

    Answer : [Re] Inquiry for the item from yon****

    We do not have the expertise of that product. It would be most accurate to ask doctor after you have identified the ingredients.
    And we are a buying company from USA.
    So we are not sure about expiry date.
    but we can say most of items are enough expiry date at 6 month or longer.
    please be noted that and purchase carefully.

    Thank you for your interesting about our item.

    Have a nice day.

    Question : [Re] Inquiry for the item from yon****

    Once payment made, how long will I need to wait for it to arrive?

    Answer : [Re] Inquiry for the item from yon****

    Thank you for your reply.
    Please check the product page once more.
    We will let you know the estimated delivery time when you make the purchase.
    Have a nice day.

SAMSUNG Digital Door Lock SHS-2920 GATEMAN WF-20( Fingerprint / Shine-2WAY Glass Door★BEST Door Lock
SAMSUNG Digital Door Lock SHS-2920 GATEMAN WF-20( Fingerprint / Shine-2WAY Glass Door★BEST Door Lock
Item Q&A
  • Question : Inquiry for the item from des****Dec 12, 2019

    Hi, I'm going to get the gateman WF-20, may I know can add on the tag Key? And what's the different between tag key and sticker key

    Answer : [Re] Inquiry for the item from des****

    And can I install this model on the normal wooden condo door

    Question : [Re] Inquiry for the item from des****

    Thank you for your interesting about our item.

    1. Do not select the tag key option because this product is fingerprint recognition.

    2. For installation service, please contact SherLock Pte Ltd ,
    ** E-mail: sherlock.singapore@gmail.com.
    ** Phone/WhatsApp : +65 8484-6924 (Marene) / +65 9830-7788 (Tony)

    They specialise in Korean digital lock installations and can answer your questions regarding the installation and product usage.
    They will respond within 12 hours of contacting them.

    Remember to say you are a Happy Mall customer to enjoy the special installation price.
    - Big mortise lock installation e.g. H700, DP930, DR900, most handle type, Buildone H7090 is $160 for all single-leaf doors
    - Small rim digital lock e.g Gateman WF20 is $100 for wood doors / For Metal doors, please contact with the installer in advance.

    Please check the product page again before purchasing.

    Thank you. have a nice day.

    Best regards.

  • Question : Inquiry related delivery from ngy****Dec 07, 2019

  • Question : Inquiry for the item from lai****Nov 17, 2019

    Is this for metal gate? I just installed Samsung push lock and my metal gate cannot close because it hit the new lock. If put this lock then the original metal gate lock can be removed right.

    Answer : [Re] Inquiry for the item from lai****

    What kind of door lock do you want ?

    If you inform us your door type, we can assist about issue.

    Thank you. have a nice day.

    Question : [Re] Inquiry for the item from lai****

    Samsung shs2920i

    Answer : [Re] Inquiry for the item from lai****

    Which door type would you like to install?

  • Question : Inquiry for the item from 261****Nov 17, 2019

  • Question : Inquiry for the item from lin****Nov 12, 2019

    Hi, i want to know, your digital lock is 2 set for main door or gate?

    Answer : [Re] Inquiry for the item from lin****

    Thank you for your interesting about our item.

    Please inform us what type of product you want and what type of door.

    We can provide answer about your question.

    Thank you. have a nice day.

+View all Notice, FAQ, Q&A >>
★+FREE GIFT!★TRIA BEAUTY TRIA Plus 4X Laser Hair Removal Remover Grainer Epilator - BEST SELLER
★+FREE GIFT!★TRIA BEAUTY TRIA Plus 4X Laser Hair Removal Remover Grainer Epilator - BEST SELLER
Item Q&A
  • Question : Inquiry related delivery from fel****Dec 10, 2019

  • Question : Inquiry related delivery from fel****Dec 10, 2019

    How long it takes for delivery to arrive to my address in Singapore? I live at sengkang area

    Answer : [Re] Inquiry related delivery from fel****

    Also, for this specific item, what's the warranty?

    Question : [Re] Inquiry related delivery from fel****

    Delivery is usually possible on the date you want, but there may be a number of variables or we cannot confirm the exact date.

    If you want to change your address, you can modify it when you order.

    It takes three to five days to prepare the product, and it takes three to five days to ship to Singapore.

    And we can provide 1 year Korea-warramty about this item.

    Thank you for your interesting about our item.

    Have a nice day.

    Best regards.

  • Question : Inquiry related delivery from Shi****Nov 19, 2018

  • Question : Inquiry related delivery from pj9****Aug 06, 2018

    Hi can this item be shipped to an South Korean address in Gangnam instead?

    Answer : [Re] Inquiry related delivery from pj9****

    Sorry this deal is only for Singapore.
    hope for understanding.

  • Question : Inquiry for the item from rai****Aug 05, 2018

+View all Notice, FAQ, Q&A >>
[USA]_Earth Mama Angel Baby Angel Baby Bottom Balm, New Value Pack Size Five of the 2-Ounce Jar
[USA]_Earth Mama Angel Baby Angel Baby Bottom Balm, New Value Pack Size Five of the 2-Ounce Jar
Item Q&A
  • Question : Inquiry for the item from gom****Dec 09, 2019

    What's the expiry??

    Answer : [Re] Inquiry for the item from gom****

    Dear
    we are a buying company from USA.
    so we are not sure about expiry date.
    but we can say most of items are enough expiry date at 6 month or longer.
    please be noted that and purchase carefully

    thank you

★BEST PRICE!!★ HANIL Baby Bottle UV Sterilizer Multi Dryer / HBS-910HK HBS-920MF Hello Kitty Ver
★BEST PRICE!!★ HANIL Baby Bottle UV Sterilizer Multi Dryer / HBS-910HK HBS-920MF Hello Kitty Ver
Item Q&A
  • Question : Inquiry for the item from bob****Nov 30, 2019

    How long warranty and is it on site?

    Answer : [Re] Inquiry for the item from bob****

    Thank you for your interesting about our item.

    We can provide you only KOREA WARRANTY (1YEAR)

    Thank you. have a nice day.

    Best regards.

    Question : [Re] Inquiry for the item from bob****

    Meaning if I buy in singapore and spoil How?

    Answer : [Re] Inquiry for the item from bob****

    If you have any problems after purchasing at Happy Mall, you should send this item to Korea.

    Question : [Re] Inquiry for the item from bob****

    Which part of Korea are you at

    Answer : [Re] Inquiry for the item from bob****

    We are located in Busan.
    Do you know about Busan?

    We will send you an address if any situation appear
    Thank you. have a nice day.

    Question : [Re] Inquiry for the item from bob****

    Yes I went once before you taking the train to Busan and Love the place! Haahah we stayed near and walked to haendae beach! Love the jalgachi fish market and gamcheon cultural village! Busan film festival was ongoing in October 2017 that time!

    Answer : [Re] Inquiry for the item from bob****

    We are also located near Haeundae beach.

    If you have a chance, please come visit Busan again.

    If you have any questions about the product, please feel free to contact us.

    Thank you. have a nice day.

    Best regards.

    Question : [Re] Inquiry for the item from bob****

    I wish to visit Korea again but will be expecting my first baby in February 2020 first! Heard Busan has the best scrub in their spas!

    Answer : [Re] Inquiry for the item from bob****

    Thank you for your reply.

    If you have any questions about the product, please feel free to contact us.

    Have a nice day.

  • Question : Inquiry for the item from nef****Nov 09, 2019

  • Question : Inquiry for the item from cat****Oct 05, 2019

    Hi hi is this item still available and isit under warranty thanks!

    Answer : [Re] Inquiry for the item from cat****

    Thank you for your interesting about our item.

    Whenever you can buy this item.

    Thank you. have a nice day.

  • Question : Inquiry for the item from lyn****Feb 26, 2019

  • Question : Inquiry for the item from sel****Dec 16, 2018

    Hello, do you sell the Hepa Filter and UV lamps separately or would know where i can get them for a Hanil Doctor A Baby bottle sterilizer? thanks

    Answer : [Re] Inquiry for the item from sel****

    Hi there. we can help to buy but need to deal separately, if you want please let us know. Thank you.

+View all Notice, FAQ, Q&A >>
★SUPER SALE!!★ KUVINGS Smoothie Strainer - Smoothie Network KJ-623S KJ-622R B6000 Filter Series
★SUPER SALE!!★ KUVINGS Smoothie Strainer - Smoothie Network KJ-623S KJ-622R B6000 Filter Series
Item Q&A
  • Question : Inquiry for the item from fra****Dec 08, 2019

    Hi, can this strainer be use for NS-998CB juicer also? thanks

    Answer : [Re] Inquiry for the item from fra****

    We don't know what the NS-998CB model is.

    Please give us more information details.

    Thank you. have a nice day.

  • Question : Inquiry for the item from jdj****Dec 02, 2018

    Hi can I order the kuvings juicing strainer? The model is (attached). Pls advise price and delivery to Singapore address. Thank you.

    Answer : [Re] Inquiry for the item from jdj****

    Hi. we don't have that stock separately, please let us know order number of juicer in Qoo10. Thank you.

  • Question : Inquiry for the item from Chr****Sep 28, 2018

    Is this for slow juicer KJ 623S?
    I kinds broke my slow juicer strainer. But ur description is for smoothie? Is it same for slow juicer? Thanjs

    Answer : [Re] Inquiry for the item from Chr****

    Hi there.
    it's for KJ-623S series, smoothie strainer.
    your picture is basic mircro hole strainer, this one is smoothie strainer with little bigger hole. if you make smoothie, it would work well for you.
    Thank you very much.

  • Question : Inquiry for the item from kim****Aug 04, 2018

    Hi is item compatible to c7000?

    Answer : [Re] Inquiry for the item from kim****

    Hi. C7000 is overseas version, as we know same series but can't guarantee it would fit as we can't check in advance. hope for understanding.

  • Question : Model NoMay 14, 2018

    Is the strainer compatible with the NS 621CBS2 model?

    Answer : [Re] Model No

    Hi. basically for KJ- series.
    NS series is mostly similar but not sure it will perfectly compatible or not.
    hope for understanding.

+View all Notice, FAQ, Q&A >>
★LOWEST PRICE!★ LG ROBOKING R76CIM R76BIM Dual Eyes 2.0 Robot Vacuum Cleaner New of VR6470LVM
★LOWEST PRICE!★ LG ROBOKING R76CIM R76BIM Dual Eyes 2.0 Robot Vacuum Cleaner New of VR6470LVM
Item Q&A
  • Question : Inquiry for the item from cyn****Dec 07, 2019

  • Question : Can you sell other LG product, like LG gas steam dryer?Jul 12, 2018

    Hi,

    Few years ago, I bought LG robot vacuum from you. I have a request, can you sell LG gas steam dryer 9 kg? Here in my country, only available LG electric dryer, but I want the gas dryer version.

    Answer : [Re] Can you sell other LG product, like LG gas steam dryer?

    Hi there.
    Thank you for contacting us.
    But not sure what's LG gas dryer model, could you give us any image or model name? we can handle all of LG product in korea.
    Thank you.

    Question : [Re] Can you sell other LG product, like LG gas steam dryer?

    Hi,
    I am not sure. Probably DLG3501W.

    Answer : [Re] Can you sell other LG product, like LG gas steam dryer?

    Got it. there're korea models. but this product has huge volume and weight, we cant ship to Singapore. hope for understanding.

  • Question : Inquiry for the item from aw1****Dec 17, 2017

    Hi seller ,what is the difference between 75AIM and 76BIM?

    Answer : [Re] Inquiry for the item from aw1****

    Hi. Same R75 series, color is different.
    Thanks.

  • Question : R75AIM - Is this model Dual Eye camera? Does it have schedule programme?Jun 27, 2017

    R75AIM - Is this model Dual Eye camera? Does it have schedule programme?

    Answer : [Re] R75AIM - Is this model Dual Eye camera? Does it have schedule programme?

    Hi there.
    It's dual eyes.
    and it has schedule programme
    Thank you.

  • Question : Inquiry for the item from jac****Apr 12, 2017

    Hi, does the model supports english language?

    Answer : [Re] Inquiry for the item from jac****

    Dear. customer.
    both R75AIM and R76BIM are available in Korean / English / Chinese / Japanese.
    Thank you.

[USA]_Ketologie Collagen Protein Powder  100% Pure Hydrolyzed Collagen Peptides  25g Per Serving - H
[USA]_Ketologie Collagen Protein Powder 100% Pure Hydrolyzed Collagen Peptides 25g Per Serving - H
Item Q&A
  • Question : Inquiry for the item from sc2****Dec 03, 2019

    Hi seller, please advise the shipping duration for the product & its expiry date, thanks!

    Answer : [Re] Inquiry for the item from sc2****

    Dear
    we are a buying company from USA.
    so we are not sure about expiry date.
    but we can say most of items are enough expiry date at 6 month or longer.
    please be noted that and purchase carefully

    thank you

★MPGIO★ NEW Athena TAB7 TAB8 Android 8.1 Tablet Pad WiFi / Quad-Core 1024x600 IPS 8GB 16GB
★MPGIO★ NEW Athena TAB7 TAB8 Android 8.1 Tablet Pad WiFi / Quad-Core 1024x600 IPS 8GB 16GB
Item Q&A
  • Question : Inquiry for the item from jef****Dec 02, 2019

    Tab 8 c/w Screen Protecter & Case/Cover ???

    Answer : [Re] Inquiry for the item from jef****

    Thank you for your interesting about our item.

    We are really sorry to say that There is not included Screen protector / Case cover.

    Thank you. have a nice day.

Gateman G-swipe / Z10-IH Digital Door Lock  Fingerprint Scanner-Smart Digital
Gateman G-swipe / Z10-IH Digital Door Lock Fingerprint Scanner-Smart Digital
Item Q&A
  • Question : Inquiry for the item from sup****Dec 01, 2019

  • Question : Inquiry for the item from Tan****Sep 10, 2019

    Hi, may I enquire whether the z10-Ih comes with an controller to open the gate from inside of the house? See pic. Regards, Kenny

    Answer : [Re] Inquiry for the item from Tan****

    Dear
    you can buy the remote in the option and it is working from inside of the house

    thank you

  • Question : Inquiry for the item from hao****Aug 28, 2019

  • Question : Inquiry for the item from 261****Apr 21, 2019

    Is the user manual, installation template and tag keys included in the purchase?

    Answer : [Re] Inquiry for the item from 261****

    Hi there.
    manual is in korean, installation templete is included. but kindly check in advance that this model has "password" and "fingerprint" feature only, not tag key open type. Thank you.

    Question : [Re] Inquiry for the item from 261****

    Is it possible to send through my email the English version of the manual?

    Answer : [Re] Inquiry for the item from 261****

    Hi. sorry but this model doesn't have english manual separately(koraen manual included basically). if you just want to refer door lock's working way, you can refer to youtube videos. pleaes try to search Gateman Z10 on the youtube. Thank you.

  • Question : Inquiry for the item from div****Mar 20, 2019

    Hi, I ordered the gateman z10. But you sent me an email saying the model has been renamed to G-swipe. I don't know how to reply your email cause it is addressed to Qoo10.

    My reply: I am ok with the G-swipe. Pls send the product to me. Thank you.

    Answer : [Re] Inquiry for the item from div****

    Hi. Thank you for your confirmation, we will prepare your order.
    Have a great day.

+View all Notice, FAQ, Q&A >>
2019 BRAND NEW EVERYBOT EDGE / Robot Mopping Machine / Cordless Smart Sensor / Dual Brush / Smart
2019 BRAND NEW EVERYBOT EDGE / Robot Mopping Machine / Cordless Smart Sensor / Dual Brush / Smart
Item Q&A
  • Question : Inquiry for the item from gee****Nov 30, 2019

  • Question : Inquiry for the item from yen****Oct 06, 2019

    Do you sell accessories for this? Like microfiber pads?

    Answer : [Re] Inquiry for the item from yen****

    Dear customer

    Let me check abuot your order and get back to you soon.

    Thank you for your patience.

  • Question : Inquiry for the item from fat****Sep 07, 2019

★SAMSUNG Doorlock Remote Controller + Module SET★ for SAMSUNG EZON SHS-DARCX01 with module AST200
★SAMSUNG Doorlock Remote Controller + Module SET★ for SAMSUNG EZON SHS-DARCX01 with module AST200
Item Q&A
  • Question : Inquiry for the item from 240****Nov 29, 2019

  • Question : Inquiry for the item from min****Nov 03, 2019

    Hi, may i know how does this work?

    Answer : [Re] Inquiry for the item from min****

    Thank you for your interesting about our item.

    https://www.youtube.com/watch?v=FDorBNq2vGk

    Please check attatched link kindly.

    Thank you. have a nice day.

  • Question : Inquiry for the item from ang****Oct 28, 2019

  • Question : Inquiry for the item from You****Sep 28, 2019

    does it works for shs p717?

    Shs 717 and shs p717 the name?

    Thank u

    Answer : [Re] Inquiry for the item from You****

    I mean is shs 717 and shs p717 the same?

  • Question : Inquiry for the item from gab****May 22, 2019

    SHP -DP728 able to use?

    Answer : [Re] Inquiry for the item from gab****

    Hi
    Please go over the attached photo
    Thank you
    Have a nice day

    Question : [Re] Inquiry for the item from gab****

    Your meaning of SHS-P910~SHP-DP930 means SHP-DP728 is within the models?

    Thanks.

    Answer : [Re] Inquiry for the item from gab****

    is your remote same with SCT-SHS-DARCX01?

    Question : [Re] Inquiry for the item from gab****

    Hi

    Our remote is SHS--DARCX01

    Thank you

+View all Notice, FAQ, Q&A >>
[USA]_Dymatize Elite 100% Whey Protein, Rich Chocolate, 2 lbs
[USA]_Dymatize Elite 100% Whey Protein, Rich Chocolate, 2 lbs
Item Q&A
  • Question : Inquiry for the item from tif****Nov 25, 2019

    What's the expiry date? Why is your price much higher than iherb?

    Answer : [Re] Inquiry for the item from tif****

    Dear
    we are a buying company from USA.
    so we are not sure about expiry date.
    but we can say most of items are enough expiry date at 6 month or longer.
    please be noted that and purchase carefully
    and please inform us about iherb.

    Thank you.

★HOT DEAL!★ MAKEON Skin Light Therapy Home Beauty Device Anti againg Brightening Elasticity New
★HOT DEAL!★ MAKEON Skin Light Therapy Home Beauty Device Anti againg Brightening Elasticity New
Item Q&A
  • Question : Inquiry from she****Nov 25, 2019

[★Lowest INSTALL FEE + Free Keys!!★] SHP-DP930 / SAMSUNG FINGERPRINT DIGITAL DOORLOCK EZON Door Lock
[★Lowest INSTALL FEE + Free Keys!!★] SHP-DP930 / SAMSUNG FINGERPRINT DIGITAL DOORLOCK EZON Door Lock
Item Q&A
  • Question : Inquiry for the item from foo****Nov 25, 2019

    Hi, because this is the korean version, so WiFi for DR900 is not workable in Singapore and Malaysia, right? Thanks

    Answer : [Re] Inquiry for the item from foo****

    We are sorry to say that you cann't use Wifi function about this item.

    Thank you. have a nice day.

  • Question : Inquiry for the item from foo****Nov 25, 2019

    ​Hi, is these the korean domestic model with Korean labels and electronic status display ("locked", "unlocked" etc. ) with Korean voice guide?

    Answer : [Re] Inquiry for the item from foo****

    this item provide only Korean voice guide.

    Thank you. have a nice day.

  • Question : Inquiry for the item from foo****Nov 25, 2019

    Hi, I am from Kuala Lumpur Malaysia, do I still get the 1 year warranty from you if I get my local installer to install? Thanks.

    Answer : [Re] Inquiry for the item from foo****

    Thank you for your interesting about our item.

    For Malaysia (which is a big country with many states), we can install only in the state of *Johor*, which is a state in Malaysia closest to Singapore.

    Thank you. have a nice day.

  • Question : Inquiry for the item from YuL****Nov 21, 2019

    Hi there, i bought the lock 1 year ago. just to check if you are able to email me a copy of the manual book. email address :eileen@voila.sg

    Answer : [Re] Inquiry for the item from YuL****

    What kind of model manual do you wamt ?

    Question : [Re] Inquiry for the item from YuL****

    I think it’s shp-dp 930

    Answer : [Re] Inquiry for the item from YuL****

    Prove of purchase. Kindly see if you can send a copy of the manual book over thankyou. Email : eileen@voila.sg

    Question : [Re] Inquiry for the item from YuL****

    We sent you english manual about DP930.

    Please check it kindly.

    Thank you for your purchasing about our item.

    Have a nice day.

  • Question : Inquiry for the item from hen****Nov 11, 2019

    Hi, is the dp900 come in silver colour?

    Answer : [Re] Inquiry for the item from hen****

    Thank you for your interesting about our item.

    The product is not color-coded.

    Item detail visible color as it is on the page.

    Thank you. have a nice day.

    Best regards.

+View all Notice, FAQ, Q&A >>
[USA]_Dr Clark Store Dr. Clark Green Black Walnut, Wormwood, and Cloves
[USA]_Dr Clark Store Dr. Clark Green Black Walnut, Wormwood, and Cloves
Item Q&A
  • Question : Inquiry for the item from edw****Nov 10, 2019

    Hi Is this available ?

    Answer : [Re] Inquiry for the item from edw****

    Hello.
    Sorry. It's not available.

    Thank you.

    Question : [Re] Inquiry for the item from edw****

    Hi, is this still available?
    When will it be available?

    Answer : [Re] Inquiry for the item from edw****

    The product has been updated.

    You can buy it.

    Thank you. have a nice day.

    Question : [Re] Inquiry for the item from edw****

    Thank you. I bought the candida version

    Answer : [Re] Inquiry for the item from edw****

    Already answered inquiry. If you have another any question, please contact to us.

[Door Lock Parts] SAMSUNG Door Lock Mortise part AML-240 (new of AML-220)
[Door Lock Parts] SAMSUNG Door Lock Mortise part AML-240 (new of AML-220)
Item Q&A
  • Question : Inquiry related return and exchange from pck****Nov 21, 2019

    Hi seller,

    I bought this to replace my intermittent AML-220 mortise of my SHP-DP920 lock.

    Unfortunately, it's not working properly. It lock for ~2 sec, unlock again. After ~3 tries, it remained permanently unlock.

    Is this model compatible or the new item is faulty? Or is there some setting to adjust?

    Hopes you can advise asap.

    Answer : [Re] Inquiry related return and exchange from pck****

    Hi there.

    Sorry to hear your problem first.
    we will assist you, but we need more details about it.

    To figure out what's the exact problem,
    please take a video showing your symptoms in detail.
    upload on Youtube, and give us the link will be better for checking.

    sales.happymall@gmail.com

    send us your video, Order number, explanation about symptoms in detail. then we can help to to deal your issue.
    Thank you.

    Question : [Re] Inquiry related return and exchange from pck****

    Hi seller,

    Thanks for your fast response.

    The lock suddenly work now. Will monitor and seek your advise if needed.

    Answer : [Re] Inquiry related return and exchange from pck****

    Already answered inquiry. If you have another any question, please contact to us.

  • Question : Inquiry from int****Sep 23, 2019

    Hi,

    Do you sell Samsung main board for DP920 also? Thanks

    Answer : [Re] Inquiry from int****

    Hello. thank you for your interesting about our item.

    You can buy this item.

    Thank you. have a nice day.

    Question : [Re] Inquiry from int****

    Can I have the price for the main board ?

    Answer : [Re] Inquiry from int****

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=603029409

    Please check attached link. Thank you. have a ncie day.

  • Question : Inquiry for the item from lio****Jul 02, 2019

    Hi. Is this mortise compatible with model Samsung digital doorlock SHS- P718?

    Which model is compatible? The 220 or the 240

    Answer : [Re] Inquiry for the item from lio****

    Dear buyer
    We are not sure of your inquiry
    Please check the description on the product page
    Thank you

  • Question : samsung biometric door lock SHS-P910Jan 03, 2019

    hi, can I use AML-240 for the samsung biometric door lock SHS-P910? is it directly compatible or do I need to make adjustments?

    Answer : [Re] samsung biometric door lock SHS-P910

    Hi there.
    According to the manufacturer, yes AML-240 is available for old door lock series with AML-220. only need to set tiny thing. all door locks with AML-220 are being released with AML-240 new mortise, just upgraded one.

    Thank you.

  • Question : EnquiryOct 06, 2018

    my door type now is using AML-220, can i buy this model AML-240 to replace? im using the Push open (SHS-P910)

    Answer : [Re] Enquiry

    Hi. Yes, AML-220 / AML-240 compatible, just new model. all samsung door lock is released with AML-240 now. only need some work to fit on your door.
    Thank you.

[★Lowest INSTALL FEE + Free Keys!!★] NEW TOUCH OPEN+FINGERPRINT SHP-DR900 SAMSUNG DIGITAL DOORLOCK
[★Lowest INSTALL FEE + Free Keys!!★] NEW TOUCH OPEN+FINGERPRINT SHP-DR900 SAMSUNG DIGITAL DOORLOCK
Item Q&A
  • Question : Inquiry for the item from ong****Nov 23, 2019

    Hello can I check how much is the installation fees?

    Answer : [Re] Inquiry for the item from ong****

    Dear customer,

    For installation service, please contact SherLock Pte Ltd ,
    ** E-mail: sherlock.singapore@gmail.com.
    ** Phone/WhatsApp : +65 8484-6924 (Marene) / +65 9830-7788 (Tony)

    They specialise in Korean digital lock installations and can answer your questions regarding the installation and product usage.
    They will respond within 12 hours of contacting them.

    Remember to say you are a Happy Mall customer to enjoy the special installation price.
    - Big mortise lock installation e.g. H700, DP930, DR900, most handle type, Buildone H7090 is $160 for all single-leaf doors
    - Small rim digital lock e.g Gateman WF20 is $100 for wood doors / For Metal doors, please contact with the installer in advance.

    Thank you.

  • Question : Inquiry for the item from wen****Aug 06, 2019

    Do this DR 900 model have Wifi or Bluetooth function?

    Answer : [Re] Inquiry for the item from wen****

    sorry , IOT / WiFi Application can't be used outside Korea now due to Samsung policy.

    thank you

  • Question : Inquiry for the item from nca****Jun 12, 2019

    Hi Seller,
    How will the door IoT functions be enabled in order to have the full features for DR-900?

    This will make the lock more useful.

    Thanks very much.

    Answer : [Re] Inquiry for the item from nca****

    * Please Note : IOT / WiFi Application may not be available outside Korea now due to Samsung policy.

    Thank you

  • Question : Inquiry for the item from hel****Jun 10, 2019

  • Question : Inquiry for the item from jes****Apr 20, 2019

    Do you have metal gate lock from Samsung that i can buy together with this DR900 lock? Thanks

    Answer : [Re] Inquiry for the item from jes****

    Hi.
    on the metal gate, SHS-2920 or Gateman WF-20 would be compatible on the metal gate, but that gate must have enough space for the door locks mortise. in this case we recommend to contact local installer for installation of you metal gate in advance.

    For installation service, please contact SherLock Pte Ltd ,
    ** E-mail: sherlock.singapore@gmail.com.
    ** Phone/WhatsApp : +65 8484-6924 (Marene) / +65 9830-7788 (Tony)

    They specialise in Korean digital lock installations and can answer your questions regarding the installation and product usage.
    They will respond within 12 hours of contacting them.

    Thank you.

+View all Notice, FAQ, Q&A >>
[USA]_Ensure Light Nutrition Shake Vanilla - 6 CT
[USA]_Ensure Light Nutrition Shake Vanilla - 6 CT
Item Q&A
  • Question : Inquiry for the item from Mis****Nov 22, 2019

    Does it taste like original?
    6 carton is 6x4 or 6 bottles of 8 ounce?

    Answer : [Re] Inquiry for the item from Mis****

    It's hard to explain the taste.

    8 ounce per 1 bottle.

    1 carton is 6 bottle.

    Thank you for your interesting about our item.