Dear customer,

Thank you for contacting us.

The maximum size is 170cm for all items.

Thank you.

Secret Inquiry

Dear customer,

Thank you for contacting us.

Yellow 150size is delayed from our distributor due to stock shortage.
We also have tried to find every supplier in here, but it was unavailable.

So it is hard to sure when the stock will be back.

Thank you.
Therefore we would like to ask your opinion for this order.
Would it be okay if we send another color (Blue or White)?

We will keep and hold your order until you confirm, please reply soon.
Again, we apologize for the inconvenience this may have caused.

Thank you.

Dear customer,

Thank you for contacting us.

Unfortunately, the pink one is discontinued and no longer available.

Thank you,

Dear customer,

Thank you for contacting us.

We have added a new option 170 cm according to your request.
We hope you are satisfied with out items and services.

Have a lovely day :)
Thank you.

Dear customer,

Thank you for contacting us.

The item has a date of manufacture and the expiry date is three years from the date of manufacture.

The date of manufacture of theRed hot packs is October 2019.

We hope this information may help your order.

Have a lovely weekend :)

Thank you.

Secret Inquiry

Secret Inquiry

Dear Customer,

Thank you for contacting us.

We have been shipped out your parel via Qxpress. This is international shipping so it usually takes about 5~7 business days for delivery.(Except Sunday)
Please wait some time for delivery. We hope you can get the parcel soon.

Have a lovely day:)
Thank you.

Dear customer,

Thank you for contacting us.

Yes, you can use it wherever you want. You can put it in a jumper pocket or carry it in your hand.

Have a lovely day :)
Thank you.

Secret Inquiry

Dear Customer,

Thank you for contacting us.

This is international shipping so it usually takes about 5~7 business days for delivery. (Except Sunday)

Have a lovely day:)
Thank you.

Dear customer,

Thank you for contacting us.

The item's max tempreture is 70 ℃ and it will last about 13 hours ,based on the red type.

We hope this information helps your order.
Have a lovely day :)

Thank you.

Dear customer,

Thank you for contacting us.

It an be used for about 13 hours per hot pack and it is a disposable product that is used once and discarded.

We hope this information helps your order :)
Thank you.

Dear customer,

Thank you for contacting us.

Yes This product can be used in temperature -25 to -35 degree.
However, the product's duration and temperature may be shortened or lowered.

We hope this information helps your order.
Have a lovely day :)

Thank you.

Dear customer,

Thank you for contacting us.

Hot pack 20pcs (pink) is only sticker type.

The green one(15pcs) is the largest with 150g, the red one (30pcs) is the average size of 90g, and the pink(20pcs) is the smallest with 50g.

We hope this information helps your order.
Have a lovely weekend :)

Thank you.

Secret Inquiry

Dear Customer,

Thank you for contacting us.

Yes, we have the products in stock.
As you know, it is international shipping so it takes about 4~8 business days(except Sunday) for delivery.

SGD 39.9 for 15pcs of Hot Pack 150g(Green) and the price does not inculde delivery cost.(SGD 4.9)
So if you place an order, the total price is SGD 44.8

Have a lovely week :)

Thank you.

Secret Inquiry

Dear customer,

Kanu Ice Blend is black coffee with out milk and sugar.

Thank you :)

Dear Customer,

Thank you for interesting our item.

KANU coffee includes a free random gift, so you can receive a variety of things such as mug, tumbler, eco bag and thermos etc.

We hope this information helps your order :)

Thank you.

Dear customer,

Thank you for interesting our item.

Yes, Kanu Ice Blend contains stainless steel cup as a gift.

Have a lovely weekend.

Thank you.

Secret Inquiry

Dear customer,

Thank you for contacting us.

Unfortunately, the Christmas tumbler has been discontinued from manufacturer.

But Kanu has new series Spring and Ice Blend, we hope this information may help your order.

Have a lovely day :)

Thank you.

Dear customer,

Thank you for contacting us.

Spring blend contains a flower cup so we can send each color one by one. Also Ice blend contains a stainless steel cup.

When you place an order, please leave a memo about the free gift colour.

Have a lovely day :)

Thank you.

Dear customer,

Yes, we can send pink cup.

When you place an order, please leave a memo for sending the pink cup.

Thank you.

Secret Inquiry

Secret Inquiry

Dear customer.

Yes, KANU Spring Blend contains sakura design stainless cup.

Thank you.

Dear customer,

Unfortunately Santa Claus tumbler is for "Winter Blend" so if you order Double shot latter, you can get a random gift.

We hope this information helps your order.

Thank you.

Secret Inquiry

Dear customer,

Thank you for contacting us.

KANU Winter Blend and KANU Latte series include tumbler and all other KANU coffees include random gifts (tumbler, diary, mug, etc.)

We hope this information may help you :)

Have a lovely weekend.
Thank you.

Dear customer,

Thank you for conatcing us.

Yes, Maxim Mocha Gold Coffee Mix contains sugar and creamer.

We hope this information helps your order.
Have a lovely day :)

Thank you.

Dear customer,

Thank you for contacting us.

Yes, mocha & latte contain sugar and creamer.
We hope this informatio helps your order.

Have a lovely weekend :)
Thank you.

Dear customer,

Thank you for contacting us.

Kanu winter blend is black coffee without sugar and creamer.
We hope this information helps your order.

Have a lovely weeked :)
Thank you.

Secret Inquiry

Secret Inquiry

Dear customer,

Thank you for contacting us.

The free gift is a double stainless mug.

Thank you.

Dear customer,

Thank you for contacting us.

Kanu Winter Blend is black coffee so it does not contain any sugar and milk.

We hope this information helps your order.
Have a lovely day :)

Thank you.

Secret Inquiry

Secret Inquiry

Secret Inquiry

Secret Inquiry

Secret Inquiry

Secret Inquiry

Secret Inquiry

Secret Inquiry

Secret Inquiry

Dear customer,

Thank you for contacting us.
If you would like to have coffee with cream & sugar, KANU Latte and French Cafe Mix are good for you.

We hope this information helps your order :)
Thank you.

Dear customer,

Thank you for contacting us

KANU Spring Blend includes flower tumbler and other products include random gift such as mug,tumbler and bottle.

We hope this information help your order.
Have a lovely day :)

Thank you.

Dear customer,

Thank you for contacting us.

Yes, the blue package is KANU Ice Blend and it contains free gift tumbler or mug.
If you would like to have the mug when you order the item, please leave us "memo" to send the mug.

We hope this information helps your order.
Have a lovely day :)

Thank you.

Secret Inquiry

Dear Customer,

Thank you for purchasing us and we are so sorry to hear that you are not very satisfied with our products.

AS you can check item listing, gift can not be selected and sent at random and KANU Ice Blend as well.

However if you left a note at the time of purchase, we could send the gift you wanted for special customer service but we could not find any notes about the order.

Kindly understand and we are sorry for your inconvenience.
Thank you.

Dear customer,

Thank you for contacting us.

KANU Spring Blend has one free random tumbler.
Have a lovely weekend :)

Thank you.

Dear customer,

Thank you for contacting us.

If you would like to have pink tumbler, when you order the item, please leave us memo to send pink tumbler.

Have a lovely day :)
Thank you.

Dear customer,

Yes, we have same item with white flask.
If you order “KANU Mild Roast”, we can send the item.

Have a lovely day :)
Thank you.

Secret Inquiry

Dear Customer,

Ingredients and contents of KANU sweet dark and sweet mild are as follows;
KANU Sweet Dark: Brown xylose sugar, KANU Dark Roast Americano (coffee)28% [Coffee beans (60.6% from Colombia and 39.4% from Costa Rica)]

KANU Sweet Mild: Brown xylose sugar, KANU Mild Roast Americano (coffee)29%[Coffee beans (40.8% in Colombia, 29.6% in Guatemala and 29.6% in Costa Rica)]

Have a lovely day.
Thank you.

Secret Inquiry

Secret Inquiry

Dear Customer,

Thank you for contacting us.

Spring Blend is special spring editon coffee. The coffee flavor is light and floral scent.
If you want a strong coffee flavor, the Dark Roast will suit you.
Mild roast is a medium roasted coffee that can feel a stronger coffee flavor than a spring blend.


And every KANU coffee has a free random gift.

We hope this information helps you.
Have a lovely day :)

Thank you.

Dear customer,

Thank you for contacting us.
Yes, the kanu latte contains sugar and cream(milk) also it includes free flask :)

We hope this information helps your order!
Have a lovely day.
Thank you.

Dear customer,

Thank you for purchasing us.
We have been shipped out your order with black tumbler, please wait some time for delivery.

Have a lovely weekend.
Thank you :)

Dear customer,

Thank you for contacting us.
Yes, KANU Latte also contains random gift like tumblers.

We hope this information helps your order.
Have a lovely day :)

Thank you.

Dear customer,

Thank you for interesting our item.
The expiry date is January 30, 2019.

Thank you.

Secret Inquiry

Dear customer,

Thank you for purchasing us :)
We will send send the white flask.
Please wait some time for delivery.

Have a lovely day!
Thank you.

Secret Inquiry

Dear Customer,

Thank you for contacting us.

We have just updated "KANU Spring Blend", please check our lisiting on Qoo10.
Have a lovely weekend :)
Thank you.

Dear Customer,

Thank you for contacting us.
KANU Mild Roast and KANU Dark Roast are sugar-free coffee.
So I would like to have sugar-free coffee, please choose those options.
We hope this informtaion may help you.
Have a lovely day:)
Thank you.

Dear Customer,

Thank you for contacting us.

KANU Coffee Mix is all black coffee(No Milk and Cream).
But if you would like to try, KANU Mild Roast is good for you.
KANU Mild Roast blended roasted Colombia, Guatemala and Costa Rica beans with medium roast (without sugar).
You can feel the fresh fruit flavor and sweet wine flavor expressed by medium roasting.

We hope this information helps your order.
Have a lovely weekend & Happy new year :)

Thank you.

Dear Customer,

Thank you for contacting us.

Kanu ad explains the KANU decaffein coffee taste as follows;
KANU Decaffeinated Coffee is medium roasted caffeine-free beans by Swiss Water process, so you can feel the rich flavor of Americanino coffee and a clean and balanced body even though you have removed caffeine.

So kanu decaffeine is expected to be a soft coffee that is not sour.
We hope this information may help your order.

Happy Merry Christmas :)
Thank you.

Dear Customer,

Thank you for interesting our item.
Christmas blend is close to mild roast, KANU blended Ethiopian and Kenya beans, which are attractive with sour and floral scents.

We hope this information helps your order :)
Thank you.

Dear Customer,

Thank you for interesting our item.

KANU's free gift is random, so you can receive a variety of things such as mug, tumbler, and thermos etc.

I hope this information helps your orde :)

Thank you.

Dear customer,

Thank you for contacting us.

Yes, all KANU options are 100 sticks.

Thank you :)

Dear Customer,

Thank you for interesting our item.

The weight of KANU Mild/Dark roast sachet is 0.9g.
And free gift is random, so you can receive a variety of things such as mug, tumbler, and thermos etc.
I hope this information helps your orde :)

Thank you.

Dear customer,

Thank you for contacting us.

Yes, all KANU options are 100 sticks.

Thank you :)

Dear customer,

Thank you for interesting our item.

Tumbler name (free gift) is not written on the item box, so it is hard to sure sending another design tumbler.

Thank you.

Dear Customer,

Thank you for contacting us.
Yes, we have the free thermo flask.
Please order "KANU Mild roast" from option,we will send you the same gift( free thermo flask) as you send the photo.

Have a lovely day :)
Thank you.

Dear Customer,

Thank you for contacting us.

We will update "LOOKAS 9 Nine Vanilla Latte" in 3 business days, please wait sometime for updating.

Have a lovely day :)
Thank you.

Secret Inquiry

Secret Inquiry

Secret Inquiry

Dear Customer,

Thank you for interesting our item.

Yes, KANU coffee includes a free random gift, so you can receive a variety of things such as mug, tumbler, and thermos etc.

We hope this information helps your orde :)

Thank you.

Secret Inquiry

Dear customer,

We have understood your concerned regarding the product.

If you would like to have 2 different flavours, order the Pumpkin juice for 2 boxes and leave a memo for sending 1 of Pumkin juice and 1 of Acai Berry juice.

We hope this information helps your order.

Have a lovely day :)

Thank you.

Dear Customer,

Thank you for contacting us.

This is international shipping so it usually takes about 5~7 business days for delivery.(Except Sunday)

So if you place an order today, we could receive the parcel until next Friday.

Have a lovely day :)
Thank you.

Secret Inquiry

Secret Inquiry

Dear Customer,

Thank you for contacting us.

The white color option means the bottle rid color and label.
Please see attached photo, we have attached photo of the white version of the item.

We hope this information helps your order.
Thank you :)

Dear Customer,

Thank you for purchasing us.

We have been shipped out your parcel today.
This is international shipping so it usually takes about 5~7 business days (Except Sunday) for delivery.

When Express starts delivery, you will be able to track your parcle.

Please wait some time for delivery.

Have a lovely day:)
Thank you.

Dear customer,

Thank you for contacting us.
The song on the item is played in Korean

Have a lovely day :)
Thank you.

Already answered inquiry. If you have another any question, please contact to us.

Dear Customer,

Thank you for contacting us.

We have added Daddy and Mummy Shark option.
Please check the item listing.

Have a lovely day :)
Thank you.

Dear customer,

Thank you for contacting us.
The song on the item is played in Korean and one song can play.

Have a lovely day :)
Thank you.

Thank you.

Dear customer,

Thank you for contacting us.
Yes, we can ship out the item to Malaysia and the shipping fee shows RM 80.40 on Qoo10.

If you would like to purchase the item, please check below link;
https://www.qoo10.com/item/PINK-FONG-BABY-SHARK-SOUND-DOLL-MELODY-TOY-DADDY-SHARK-ANIMATION/580700174?banner_no=185296

Have a lovely week :)
Thank you.

Dear Customer,

Thank you for contacting us.
The baby shark toy is melody toy so do not use a washing machine or put it in water.

If the toy becomes dirty, wipe only the dirty part with a wet tissue.

Thank you.

Dear customer,

Thank you for interesting our item.
The song on the item is played in Korean.

Have a lovely day :)

Thank you.

Dear customer,

Thank you for interesting our item.
The song on the item is played in Korean.

Thank you.

Dear customer,

Thank you for contactin us.

The expiry date of double shot latte is December, 2019.

We hope this information helps your order.
Have a lovely day :)

Thank you.

Secret Inquiry

Secret Inquiry

Dear customer,

Thank you for contacting us.

The item expiry date is 4th of Dec, 2019.

Have a lovely day :)
Thank you.

Dear customer,

Thank you for interesting our item.

Double Shot Latte is the least sweet and Vanilla Latte is the sweetest.

We hope this information helps your order.
Have a lovely day :)

Thank you.

Dear customer,

Thank you for contacting us.

The expiration date of the product is as follows;
Quail egg is October 11, 2018
Egg is November 30,2018
Spicy quail egg is November 19,2018
Spicy egg is November 5,2018

We hope this information helps your order :)

Have a lovely day.
Thank you.

Dear customer,

Thank you for contacting us.

The expiration date of the product is as follows;
Quail egg is October 11, 2018
Egg is November 30,2018
Spicy quail egg is November 19,2018
Spicy egg is November 5,2018

We hope this information helps your order :)

Have a lovely day.
Thank you.

Secret Inquiry

Dear customer,

Thank you for contacting us.

This product does not have Halal certification and it is manufactured in manufacturing facilities such as products using milk, peanuts, shrimp and pork.

We hope this information help your order.
Have a lovely day :)

Thank you.

Dear customer,

Thank you for contacting us.

We have changed our listing for you, please check below link.

https://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=612559011

You can order the item one by one.
We will wait your order.
Have a lovely day :)

Thank you.

Dear customer,

Thank you for contacting us.
It is bit hard to explain the egg size, the product contains two eggs (70g) per package.
The egg weighs 35 grams, except for the egg shell.

We hope this information may help you.
Have a lovely day :)
Thank you.

Dear customer,

Thank you for contacting us.

The product expiry date is 14th of Oct, 2018
We hope this information helps your order :)

Have a lovely day
Thank you.

Dear customer,

Thank you for contacting us.

This product contains 5 pieces in one bag.

You will receive a total of 50 quail eggs when you buy "Boiled Quail Egg 10Packs (50EA) "set.

We hope this information helps your order :)

Have a lovely day.

Thank you.

Dear customer,

Thank you for contacting us.
Ingredients and contents of quail eggs are as follows;

Quail eggs (Korea) 99%,Seasoning sauce 1%
Containing quail eggs, soy, wheat and beef.

Ingredients and contents of eggs are as follows;
Eggs (Korea) 99%,Seasoning sauce 1%
Containing eggs, soy, wheat and beef.

Thank you.

Dear customer,

Thank you for contacting us.

The product expiry date is 14th of Oct, 2018
We hope this information helps your order :)

Have a lovely day
Thank you.

Secret Inquiry

Dear Customer,

Thank you for contacting us.

This is international shipping so it usually takes about 5~7 business days for delivery.
Please wait some time for delivery.

Have a lovely day:)
Thank you.

Dear customer,

Thank you for contacting us.

It is a product that contains 5 pieces in one bag.
You will receive a total of 50 quail eggs when you buy "Boiled Quail Egg 10Packs (50EA) "set.

We hope this information helps your order :)
Have a lovely day.

Thank you.

Secret Inquiry

Dear customer,

Thank you for contacting us.

The product expiry date is 14th of Oct, 2018
We hope this information helps your order :)

Have a lovely day
Thank you.

Dear customer,

Thank you for contacting us.

Put 1 bag (50g) of Miracle Washing Machine Cleaner in the washing machine and operate it for 120 minutes on a standard laundry course and It's better to use warm water.

If it is not clean after cleaning by the above method, please put the bag of Miracle Washing Machine Cleaner again and clean it.(Do not put two bags at once)

We hope this information helps your order.
Have a lovely day :)

Thank you.

Dear customer,

Thank you for interesting our item.

Unfortunately Drain Cleaner is hard to re-stock due to stock shortage.

We are sorry for your inconvenience.
Thank you.

Dear customer,

Thank you for purchasing us.
Your order will ship out tomorrow. It will take about 3~7 business days, please wait some time for delivery :)

Thank you.

Secret Inquiry

Dear Customer,

Thank you for contacting us.

You do not need to scrub, just pour hot water before using the detergent(Drain Cleaner) and put the detergent to the drain (sink hole) and then pouring hot water again.

Thank you.

Secret Inquiry