Q&A board

Q & A Lists
Item Question & Answer
Dr.Jart+ Premium BB Cream SPF45 PA+++ WhiteningAnti-wrinkle 40ml
Dr.Jart+ Premium BB Cream SPF45 PA+++ WhiteningAnti-wrinkle 40ml
Item Q&A
  • Question : 關於商品261****會員的咨詢Jan 13, 2020

    請問這有色號嗎?我要買LIGHT TO MEDIUM...

    Answer : [Re] 關於商品261****會員的咨詢

    該產品是單色產品。

Danahan Anti-wrinkle Skin Care 4 PCS Special Limited Set Cosmetics Korean Beauty Facial
Danahan Anti-wrinkle Skin Care 4 PCS Special Limited Set Cosmetics Korean Beauty Facial
Item Q&A
  • Question : Inquiry for the item from suv****Dec 13, 2019

    Hello when is the release date or expiry date for this gift set? Can you please check under the box. Thank you

    Answer : [Re] Inquiry for the item from suv****

    Don't worry about the expiration date because the goods will be brought to you when the order comes in.

    Question : [Re] Inquiry for the item from suv****

    Thank you ^^.

[BELIF]  Oil Control Moisturizer Fresh (125ml) /Face Beauty Whitening [Made in Korea]
[BELIF] Oil Control Moisturizer Fresh (125ml) /Face Beauty Whitening [Made in Korea]
Item Q&A
  • Question : Inquiry for the item from sha****Dec 05, 2019

    hi why is there an increased of price from $46.50 to $52? used to buy from your shop all the time but its getting more expensive :(

    Answer : [Re] Inquiry for the item from sha****

    sorry product price have increased, hope your understanding. Thanks!

  • Question : Inquiry for the item from sha****Apr 20, 2019

    hi whats the expiry date?

    is this 100% authentic?

    Answer : [Re] Inquiry for the item from sha****

    Hello !!
    Its 100% original.
    We will ship it to you with the latest production items.
    Do not worry!
    Good luck !!

Danahan Bon Yeon Jin Anti-wrinkle Cream Special Set 50ml Korean Cosmetic Skin care Face Facial
Danahan Bon Yeon Jin Anti-wrinkle Cream Special Set 50ml Korean Cosmetic Skin care Face Facial
Item Q&A
  • Question : Inquiry for the item from suv****Nov 29, 2019

    Hello, when is the expiration/ expiry date for the cream? Thank you.

    Answer : [Re] Inquiry for the item from suv****

    It's usually listed on a box or cosmetics, but isn't it?

    Question : [Re] Inquiry for the item from suv****

    Do you mean It’s not listed on the box?

    Answer : [Re] Inquiry for the item from suv****

    あなたの箱に表記されています

    Question : [Re] Inquiry for the item from suv****

    Yes can you let me know when is the expiry date on your box so that I can make order. I have not order yet as I am asking to know when is the expiry date. Thank you

    Answer : [Re] Inquiry for the item from suv****

    It depends on the release date. It's about a year or two on average.

Amos 05 Repair Force CHITO TREATMENTS 250ml Hair Care Korean Cosmetics Damaged
Amos 05 Repair Force CHITO TREATMENTS 250ml Hair Care Korean Cosmetics Damaged
Item Q&A
  • Question : Inquiry for the item from sur****Nov 15, 2019

    What i mean is this item....I have posted the question on another amos 5 repair force on your list. Any difference with that one?

    Answer : [Re] Inquiry for the item from sur****

    Hi. The same product, but the same product was uploaded at different prices due to the mistake of the staff.

    Amos 05 Repair Force CHITO TREATMENTS 250ml Hair Care Korean Cosmetics Damaged

    This product is the right product. Thank you:)

Too Cool For School/ Artclass Studio De Teint Glow Cover Cushions Korean Beauty Cosmetics
Too Cool For School/ Artclass Studio De Teint Glow Cover Cushions Korean Beauty Cosmetics
Item Q&A
Amos Scalp 02 Feel the GREEN TEA Enhancing Tonic 80ml Hair loss care Korean Salon Brand Cosmetics
Amos Scalp 02 Feel the GREEN TEA Enhancing Tonic 80ml Hair loss care Korean Salon Brand Cosmetics
Item Q&A
【Too Cool For School】 Artclass Studio De Teint Corrector ( #2 - Eclat Rose )
【Too Cool For School】 Artclass Studio De Teint Corrector ( #2 - Eclat Rose )
Item Q&A
  • Question : Inquiry for the item from red****Oct 17, 2019

    Do you have colour no 4?

    Answer : [Re] Inquiry for the item from red****

    Yes. NO.4There is also.

    Question : [Re] Inquiry for the item from red****

    How to order? There is no selection?

    Answer : [Re] Inquiry for the item from red****

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=670446283

    Question : [Re] Inquiry for the item from red****

    Hmm.. cannot find the item with the link..

    Answer : [Re] Inquiry for the item from red****

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=670446741



    Purchase via this link!


    Question : [Re] Inquiry for the item from red****

    thanks, ordered.

    Answer : [Re] Inquiry for the item from red****

    You're welcome, thank you for your order :)

    Question : [Re] Inquiry for the item from red****

    Not shipped yet?

    Answer : [Re] Inquiry for the item from red****

    The product has been shipped. You will arrive in 7-10 days.

[GRAFEN] DOWN PERM original 100ML
[GRAFEN] DOWN PERM original 100ML
Item Q&A
  • Question : Inquiry for the item from fan****Oct 04, 2019

    Is the straightening permanent?

    Answer : [Re] Inquiry for the item from fan****

    It is not permanent. Each person may vary slightly and lasts 2-3 weeks.

  • Question : Inquiry for the item from oce****Jul 06, 2019

KARADIUM Collagen Moisture Two Way Cake Korean Beauty Cosmetics Make Up
KARADIUM Collagen Moisture Two Way Cake Korean Beauty Cosmetics Make Up
Item Q&A
  • Question : Inquiry for the item from chl****Sep 23, 2019

    Hi I would like to know this item have stock?

    Answer : [Re] Inquiry for the item from chl****

    Hi,^^ we have stock.

DAENG GI MEO RI New Gold Herbal Hair Color Cream No3 Light Yellowish Brown 134g
DAENG GI MEO RI New Gold Herbal Hair Color Cream No3 Light Yellowish Brown 134g
Item Q&A
  • Question : Inquiry for the item from che****Sep 08, 2019

    Can cover gray hair? Is it the same color as the old packaging light brown color?

    Answer : [Re] Inquiry for the item from che****

    yes, it's the same color. Thanks!

DAENG GI MEO RI New Gold Herbal Hair Color Cream No4 Natural Brown 134g
DAENG GI MEO RI New Gold Herbal Hair Color Cream No4 Natural Brown 134g
Item Q&A
  • Question : Inquiry for the item from che****Sep 04, 2019

    Is it same color as the old package natural brown? Can cover gray hair?

    Answer : [Re] Inquiry for the item from che****

    At present, the color should be bleached first, and then you can use the dye to get natural brown. Thank you.

    Question : [Re] Inquiry for the item from che****

    There is an old packaging & color is natural brown. Is it the same? Your is a new box.

    Answer : [Re] Inquiry for the item from che****

    Even if your box is different, natural brown is the same. Thank you.

Mediheal Mogongtox Soda Bubble Masks Packs 15ml 10 Sheets Korean Cosmetics Facial Skin Care Face Wash Carbonated Pores Cleansing Blackheads Peeling Massage
Mediheal Mogongtox Soda Bubble Masks Packs 15ml 10 Sheets Korean Cosmetics Facial Skin Care Face Wash Carbonated Pores Cleansing Blackheads Peeling Massage
Item Q&A
  • Question : Inquiry for the item from 146****Aug 29, 2019

    Is this mask suitable for dry skin?

    Answer : [Re] Inquiry for the item from 146****

    yes but check description detaily. Thanks!

Ivory Canvas Totes Crossbody Bags Korean Womens Best Fashion Shoulder Bags
Ivory Canvas Totes Crossbody Bags Korean Womens Best Fashion Shoulder Bags
Item Q&A
  • Question : Inquiry for the item from cla****Aug 26, 2019

    Hi

    Are there other colours available?

    Answer : [Re] Inquiry for the item from cla****

    Hi.
    Black and yellow are also available.

    Question : [Re] Inquiry for the item from cla****

    same size? are there any pictures of the black and yellow colour? Or is there a link that I can see them?

    Answer : [Re] Inquiry for the item from cla****

    Yes, same size. give you link. pls check ^^
    Yellow : https://qoo.tn/BVvkFU
    Black : https://qoo.tn/BPzlFU

The Yeon CMK Pore Blemish BC Sticks SPF45 PA++ UV Sunscreens Concealers Foundation Essence Facial Makeup BB CC Creams Korean Cosmetics
The Yeon CMK Pore Blemish BC Sticks SPF45 PA++ UV Sunscreens Concealers Foundation Essence Facial Makeup BB CC Creams Korean Cosmetics
Item Q&A
  • Question : Inquiry for the item from cha****Aug 23, 2019

    Hi if I order today , when can get ?

    Answer : [Re] Inquiry for the item from cha****

    Hi,there. Usually, Korea to SG, it takes 8 to 10 business days. Thanks!

  • Question : Inquiry for the item from Gng****Feb 28, 2019

【 Too Cool For School 】 Artclass Studio De Teint Glow Cover Cushion with Refill
【 Too Cool For School 】 Artclass Studio De Teint Glow Cover Cushion with Refill
Item Q&A
  • Question : Inquiry for the item from WAI****Aug 19, 2019

    Hi Seller
    For S$60.00, it consist of one original with case plus a refill, right?

    Answer : [Re] Inquiry for the item from WAI****

    correct!

The Face Shop YEHWADAM Revitalizing Serum Special Gift Set 45ml Elasticity
The Face Shop YEHWADAM Revitalizing Serum Special Gift Set 45ml Elasticity
Item Q&A
  • Question : Inquiry related cancel and refund from gfa****Aug 19, 2019

  • Question : Inquiry related cancel and refund from gfa****Aug 19, 2019

  • Question : Inquiry for the item from gfa****Aug 16, 2019

    Hi,
    Thks for acknowledging the error. How much will you be partial refunding me?

    Answer : [Re] Inquiry for the item from gfa****

    Hi, sorry my reply be late. Are we okay with $ 20 for a partial refund? You do not have to return it. Sorry again for the inconvenience.

  • Question : Inquiry for the item from gfa****Aug 15, 2019

    Hi
    Cart no 128696621. I ordered the revitalising set. Why did you send me the brightening set?

    Answer : [Re] Inquiry for the item from gfa****

    Hello, I'm really sorry. I checked and found out the staff did the wrong thing. Do you mind if I can make a partial refund?

Womens Genuine Cowhide Leather Tote Shoulder Handbags Purses Kpop Style
Womens Genuine Cowhide Leather Tote Shoulder Handbags Purses Kpop Style
Item Q&A
  • Question : Inquiry for the item from mic****Aug 13, 2019

    Hi, what is the weight of the bag, is it heavy?

    Answer : [Re] Inquiry for the item from mic****

    Hi,^^ some heavy

Wide Brim UV Protection Sun Visor Hats Golf Sports Caps Korean Mens Womens
Wide Brim UV Protection Sun Visor Hats Golf Sports Caps Korean Mens Womens
Item Q&A
  • Question : Inquiry for the item from roy****Aug 12, 2019

    Hi, is it UV protection? How many percent of UV protection?

    Answer : [Re] Inquiry for the item from roy****

    Sorry but we don't know exactly how percent UV protection. Thanks!

Age 20 Signature Essence Cover Pact 2018 NEW SPF50+PA+++_1cast(empty)+2refill Age20s/Age20s/Korea
Age 20 Signature Essence Cover Pact 2018 NEW SPF50+PA+++_1cast(empty)+2refill Age20s/Age20s/Korea
Item Q&A
  • Question : Inquiry for the item from jan****Aug 11, 2019

    Hi seller's, if I have oily skin? Which one to select?

    Answer : [Re] Inquiry for the item from jan****

    we suggested that LONG STAY. Thank you!

  • Question : Inquiry for the item from t_j****Aug 24, 2018

    Hi,for the white (Long lasting), will it be dry for the skin? White is with green tone while pink is with pink tone from the pictures, which will be fairer on the skin?

    Answer : [Re] Inquiry for the item from t_j****

    Hi, Dear!
    Thank you for you visit.
    the pink one is Moisture type. if you have dry skin type or like Spring autumn season, you can choose it.
    White one is Long lasting type. if you have oily skin type, you can choose it.
    and the black one is Intense Cover type. It's good cover type.

    Have a good day!

Make Prem Idebenone Lifting Ampoule 30ml Korean Beauty Cosmetics Facial
Make Prem Idebenone Lifting Ampoule 30ml Korean Beauty Cosmetics Facial
Item Q&A
  • Question : Inquiry for the item from zin****Aug 09, 2019

    Hello, I would like to clarify that it comes as a set of 2 ampoules 30 ml each as per your description? That is i will be receiving 2 bottles if I make the order.

    Answer : [Re] Inquiry for the item from zin****

    ohh we are so sorry it's mistake to price, we will revised it. Thanks!

SNP Pepta Active Seal Masks 5ea Korean Cosmetics Beauty Face Skin Care Facial Mens Womens
SNP Pepta Active Seal Masks 5ea Korean Cosmetics Beauty Face Skin Care Facial Mens Womens
Item Q&A
3W CLINIC Collagen  Luxury Gold Revitalizing Comfort Gold Essence 150ml moisturize Skincare Cosmetic
3W CLINIC Collagen Luxury Gold Revitalizing Comfort Gold Essence 150ml moisturize Skincare Cosmetic
Item Q&A
  • Question : Inquiry for the item from che****Jul 22, 2019

    Do you have this product from 3W Clinic {see the attached}?

    Please advice.

    Thank you.

    Answer : [Re] Inquiry for the item from che****

    Yes, we have it. ^^

    Question : [Re] Inquiry for the item from che****

    What's the price tag to this?

    Thank you.

    Answer : [Re] Inquiry for the item from che****

    you can buy it here too. Thanks!
    http://www.hikoreanfashion.com/en/essence-ampoule-serums/12639-3w-clinic-crystal-white-milky-body-lotions-150g.html?search_query=3w+clinic&results=54

Luna Water Essence Founpact EX Get It Beauty Korean Makeup Cosmetics Face Facial
Luna Water Essence Founpact EX Get It Beauty Korean Makeup Cosmetics Face Facial
Item Q&A
  • Question : Inquiry for the item from hwe****Jul 20, 2019

Petitfee Under Eye Patches Masks Black Pearl Gold Premium Face Facial Skin Care 60 sheets Hhydrogel Lifting Pads Anti-aging Korean Cosmetics
Petitfee Under Eye Patches Masks Black Pearl Gold Premium Face Facial Skin Care 60 sheets Hhydrogel Lifting Pads Anti-aging Korean Cosmetics
Item Q&A
  • Question : Inquiry for the item from 628****Jul 10, 2019

    hi seller
    I have dark eye circles & alot of wrinkes under the eye areas
    Which type of mask is suitable for me

    Answer : [Re] Inquiry for the item from 628****

    black pearl is good, thanks!

[INNISFREE] Perfect 9 Repair Skin Care Sets [Made In Korea]
[INNISFREE] Perfect 9 Repair Skin Care Sets [Made In Korea]
Item Q&A
  • Question : Inquiry for the item from 235****Jul 08, 2019

    Hi Seller,
    May I known how many pieces in a set and what are the size is it a sample size or original size?

    Answer : [Re] Inquiry for the item from 235****

    Hi, it's all 6 pieces. Thanks!

    Question : [Re] Inquiry for the item from 235****

    Are they sample size?

    Answer : [Re] Inquiry for the item from 235****

    no, it's original size, same as picture