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Q & A Lists
Item Question & Answer
Bomann handheld 1600W Garment steamer DB8640G / Portable clothes steam iron
Bomann handheld 1600W Garment steamer DB8640G / Portable clothes steam iron
Item Q&A
  • Question : Inquiry for the item from WenApr 12, 2021

    Hi the steamer does not work at all. May I know what should I do?

    Answer : [Re] Inquiry for the item from Wen

    Dear customer.
    We are very sorry for the inconvenience.
    Can't the steam iron heat itself?
    Or is the steam function not working?

    Question : [Re] Inquiry for the item from Wen

    Hi cannot switch on at all. The whole unit is not working and this is the first time am trying to use it and it cannot be switch on at all. Please assist.

    Regards

    Answer : [Re] Inquiry for the item from Wen

    Doesn't the power turn on?
    Have you tried other electrical outlets?
    Do not worry.
    If there is a problem with the product, we will exchange or refund.

    Question : [Re] Inquiry for the item from Wen

    Hi


    Yes I tried other electronic outlets. Can send you a video later and show you but there is no light on the power button after pressing in the button there is no light and it isn't working at all. 


    Do let me know what I should do.


    Regards

    Answer : [Re] Inquiry for the item from Wen

    We apologize for any inconvenience.
    I'll give you two suggestions.

    1.Refund.
    2. We can prepare a replacement product and send it to you.

    Which option would be better for you? Please tell us your opinion.
    Sorry for the inconvenience once again.

    Question : [Re] Inquiry for the item from Wen

    If I choose the replacement option do you need me to send this one back to you?

    Answer : [Re] Inquiry for the item from Wen

    Anyway this is my details.

    Question : [Re] Inquiry for the item from Wen

    Just set a date and we'll send you a pick up service.

    Answer : [Re] Inquiry for the item from Wen

    So you will pick up the faulty 1?

    Question : [Re] Inquiry for the item from Wen

    Yes, defective products must be retrieved and inspected.

    Answer : [Re] Inquiry for the item from Wen

    Do let us know when you will be picking up the product. Thank you

  • Question : Inquiry for the item from annafanzalamFeb 28, 2021

    Hi how do I switch off the self cleaning mode?

    Answer : [Re] Inquiry for the item from annafanzalam

    Dear customer.
    It turns off automatically after self-cleaning.
    Thank you.

    Question : [Re] Inquiry for the item from annafanzalam

    Hi again,

    Sorry but there's no steam coming out from the steamer. I've tired the cleaning system but no water came out even though the tank if full. And when I switch it back to the normal mode, no steam is coming out. Can you advise please. Thanks

    Answer : [Re] Inquiry for the item from annafanzalam

    Also when I switch it on and press on the steam button, it runs as per normal without steam and it also automatically switches off too

    Question : [Re] Inquiry for the item from annafanzalam

    Also when I switch it on and press on the steam button, it runs as per normal without steam and it also automatically switches off too

    Answer : [Re] Inquiry for the item from annafanzalam

    It may be uncomfortable, but please shoot and send it as a video.
    It is difficult to judge from what you described in writing.
    Thank you.

    Question : [Re] Inquiry for the item from annafanzalam

    Hi here's the video

    Answer : [Re] Inquiry for the item from annafanzalam

    Sorry. We apologize for any inconvenience.
    I'll give you two suggestions.

    1. If you can use the product as is or fix it, we can give you a partial refund.
    2. We can prepare a replacement product and send it to you.
    However, the current order quantity is large, so it may take some time before delivery.

    Which option would be better for you? Please tell us your opinion.
    Sorry for the inconvenience once again.

    Question : [Re] Inquiry for the item from annafanzalam

    Hi I think a replacement would be better. The current one cannot be used anyway. Hence I'll just wait for the replacement

    Answer : [Re] Inquiry for the item from annafanzalam

    Please apply for an exchange.
    Thank you.

    Question : [Re] Inquiry for the item from annafanzalam

    Can you advise how I can apply please. Thank you

    Answer : [Re] Inquiry for the item from annafanzalam

    Can you advise how I can apply please. Thank you

    Question : [Re] Inquiry for the item from annafanzalam

    For how to apply, please contact the Q10 customer center.
    Thank you.

Lowenthal official 1+1 nonstick cookware Titanium Stone Frying Pan wok / grill pan pot woks cookwar
Lowenthal official 1+1 nonstick cookware Titanium Stone Frying Pan wok / grill pan pot woks cookwar
Item Q&A
  • Question : Inquiry for the item from doreinwongApr 10, 2021

    Hi, is this non-stick pan and ca it be used on ceramic cooker? thank you

    Answer : [Re] Inquiry for the item from doreinwong

    Dear customer
    This product cannot be used for induction.
    Products that can be used for induction are marked with 'IH'.
    For more products, search for 'wepskorea' and click on our store to search for 'IH'.
    Thank you.

    Question : [Re] Inquiry for the item from doreinwong

    Thank you. May I know if wok 4 and 6 are made of same material and is it same function?

    Answer : [Re] Inquiry for the item from doreinwong

    The function is the same.

  • Question : Inquiry for the item from bobonsheenaApr 12, 2021

    Is the non-stick coating good enough to fry eggs and fish without oil at all? Thanks.

    Answer : [Re] Inquiry for the item from bobonsheena

    Hello.
    Basically, non-stick power does not mean to use without oil.
    Non-stick power is used in the sense that it can be used without sticking with little oil.
    We also provide information on how to tame a frying pan.
    Thank you.

  • Question : Inquiry for the item from JosephinelimykApr 11, 2021

    Hi、

    How to remove the stain at the bottom of the item? Please advise. Thanks

    Answer : [Re] Inquiry for the item from Josephinelimyk

    Dear customer

    [Management method]
    If you immerse a hot frying pan directly in cold water, a sudden change in temperature can cause cracks in the coating.
    Therefore, it is recommended to cool the frying pan before washing.


    If you cook using only oil, you can preheat it and clean it with oil.

    If a variety of seasonings are used, mix water and vinegar in a 1: 1 ratio, cut them off together, scrub with a soft sponge and rinse.
    Use baking soda for the bottom of the pot.

    Thank you.

  • Question : Inquiry for the item from YfApr 05, 2021

  • Question : Inquiry for the item from meteorbaby_173Mar 30, 2021

    Hi seller

    It the pot non toxic and PFOA free ?

    Answer : [Re] Inquiry for the item from meteorbaby_173

    Dear customer.
    Yes, of course.

+View all Notice, FAQ, Q&A >>
Lowenthal ★1+1★ Ceramic Cast iron Pots Set / nonstick cooking pot wok pan cookware
Lowenthal ★1+1★ Ceramic Cast iron Pots Set / nonstick cooking pot wok pan cookware
Item Q&A
  • Question : Inquiry for the item from AngelaApr 13, 2021

    Hi,
    May I know if I can use metal spatula for this pot, and use metal scouring sponge to wash?
    Thank you

    Answer : [Re] Inquiry for the item from Angela

    Dear customer.
    Metal spatula can be used.
    However, a silicone or wooden spatula is recommended for the longevity of the product.
    Thank you.

  • Question : Inquiry for the item from spspunithaApr 09, 2021

    Hi can it be used induction ?
    Is it dishwasher safe ?

    Answer : [Re] Inquiry for the item from spspunitha

    Dear customer
    This product cannot be used for induction.
    Products that can be used for induction are marked with 'IH'.
    For more products, search for 'wepskorea' and click on our store to search for 'IH'.
    Thank you.

  • Question : Inquiry for the item from pinkytan70Apr 05, 2021

  • Question : Inquiry for the item from fangceciliaMar 18, 2021

    Hi
    What the group buy $39.90 consist of?
    Can I just buy one 18cm pot?
    Or can I just buy one 18cm pot
    Plus one cooking wok 30cm?

    Answer : [Re] Inquiry for the item from fangcecilia

    https://qoo.tn/BBc8aX/Q102908794

    Question : [Re] Inquiry for the item from fangcecilia

    Dear customer.
    We will send you a link.
    Note please.
    Thank you.

    Answer : [Re] Inquiry for the item from fangcecilia

    No promotion package
    I don’t buy as no promotion package

    Question : [Re] Inquiry for the item from fangcecilia

    Single items are not promoted.
    Thank you.

  • Question : Inquiry for the item from sunny_doll88Feb 02, 2021

Ecomom Multi Baby bottle Anion UV sterilizer  Warmer ECO-33 ECO-22
Ecomom Multi Baby bottle Anion UV sterilizer Warmer ECO-33 ECO-22
Item Q&A
  • Question : Inquiry for the item from seowyan88Apr 12, 2021

    Hi,
    Can I buy just UV lamp for replacement purpose?

    Answer : [Re] Inquiry for the item from seowyan88

    Dear customer.
    URL that can be purchased.
    Thank you.

    https://qoo.tn/BTs0cX
    https://qoo.tn/BXs0cX

  • Question : Inquiry for the item from JosephineApr 11, 2021

    Hihi. The replacement UV lamp doesn't seem compatible with the one in the sterilizer. The sterilizer one is so much bigger. And I bought 3 replacement lamps.

    Answer : [Re] Inquiry for the item from Josephine

    .

    Question : [Re] Inquiry for the item from Josephine

    Dear customer.
    The delivered product is a dry lamp.
    You may have a dry lamp.
    We will send 3ea UV lamps tomorrow.
    We are very sorry for the inconvenience.

  • Question : Inquiry for the item from JUNQUAN88Mar 20, 2021

  • Question : Inquiry for the item from simjh85Mar 01, 2021

  • Question : Inquiry related delivery from sunakim51Aug 02, 2020

+View all Notice, FAQ, Q&A >>
[Gateman] Digital Door Lock WF-20 / Password + fingerprint / digital doorlock
[Gateman] Digital Door Lock WF-20 / Password + fingerprint / digital doorlock
Item Q&A
  • Question : Inquiry for the item from sohelranapremApr 12, 2021

    Please send me English version catalog.

    Answer : [Re] Inquiry for the item from sohelranaprem

    Dear customer.
    Please send me your email address.
    Thank you.

  • Question : Inquiry from sohelranapremApr 12, 2021

    Please send me English version catalog

    Answer : [Re] Inquiry from sohelranaprem

    Dear customer.
    Please send me your email address.
    Thank you.

  • Question : Inquiry for the item from ahgirl_18Mar 14, 2021

    Hi,

    Is there any English manual provided? And does it comes with any warranty?
    Kindly advise.
    Thanks.

    Answer : [Re] Inquiry for the item from ahgirl_18

    Dear Customer.
    Hello.
    English manuals will be sent by e-mail.
    Local warranty is not provided.
    The warranty is 1year from seller.
    In the case of initial defectiveness, 100% free exchange and refund are possible.
    If a product problem occurs during use, the repair fee is free during the warranty period, but the delivery cost is the responsibility of the customer.
    Thank you.

  • Question : Inquiry for the item from ahgirl_18Mar 14, 2021

    Hi,

    Is there any English manual provided? And does it comes with any warranty?
    Kindly advise.
    Thanks.

    Answer : [Re] Inquiry for the item from ahgirl_18

    Dear Customer.
    Hello.
    English manuals will be sent by e-mail.
    Local warranty is not provided.
    The warranty is 1year from seller.
    In the case of initial defectiveness, 100% free exchange and refund are possible.
    If a product problem occurs during use, the repair fee is free during the warranty period, but the delivery cost is the responsibility of the customer.
    Thank you.

  • Question : Inquiry for the item from borekillFeb 22, 2021

    Hi, what is the dimensions for the door grove that is to be fixed on to the door frame..?

    Answer : [Re] Inquiry for the item from borekill

    Outdoor 64.6(W)*160.5(H)*20(D)mm
    Interior 142.1(W)*87.1(H)*36.4(D)mm
    Thank you.

    Question : [Re] Inquiry for the item from borekill

    I am referring to the door grove, where the tongue will be inserted when the device lock.
    I am referring to the fact that will be installed on the door frame
    I'm not referring to the panels, that are being installed on the door itself.

    Answer : [Re] Inquiry for the item from borekill

    I am referring to the door grove, where the tongue will be inserted when the device lock.
    I am referring to the fact that will be installed on the door frame
    I'm not referring to the panels, that are being installed on the door itself.

    Question : [Re] Inquiry for the item from borekill

    I made an inquiry to the customer center in Korea, but it seems that it is difficult to provide information on that part.
    Thank you.

+View all Notice, FAQ, Q&A >>
GATEMAN Wide Handle Digital Door Lock WG-100 WG-200 / 4 Card Key + Password
GATEMAN Wide Handle Digital Door Lock WG-100 WG-200 / 4 Card Key + Password
Item Q&A
  • Question : Inquiry for the item from def_beautyattitudeApr 07, 2021

  • Question : Inquiry for the item from zac****Feb 06, 2020

  • Question : Inquiry for the item from yeo****Dec 07, 2019

    I have the shorter one and recently it does not lock and keeps beepingz with all the light indicators lighting up when I try to close the door. What is the issue with it?

    Answer : [Re] Inquiry for the item from yeo****

    Dear Customer.
    Hello.
    Sorry. I can't check what product I'm using because my order history is not confirmed.
    Please provide the order number and product symptoms in more detail.

Samsung Smart Digital Door lock SHS-1321 / number rfid card Doorlock
Samsung Smart Digital Door lock SHS-1321 / number rfid card Doorlock
Item Q&A
  • Question : Inquiry for the item from 5skqkuhtkaApr 10, 2021

    Can install ? Hv fingerprint?

    Answer : [Re] Inquiry for the item from 5skqkuhtka

    Dear Customer.
    Hello.
    Sorry.
    This product is not provided for installation.
    I'm sorry it didn't help.

  • Question : Inquiry for the item from emotarelliMar 25, 2021

    Hi does it come with any RF iD ring or card? Please clarify .

    Thanks

    Answer : [Re] Inquiry for the item from emotarelli

    Dear customer.
    As shown in the picture, 2 pieces each are provided.
    Thank you.

  • Question : Inquiry for the item from ChristineJan 17, 2021

    Do it include installation??

    Answer : [Re] Inquiry for the item from Christine

    Dear Customer.
    Hello.
    Sorry.
    This product is not provided for installation.
    I'm sorry it didn't help.

  • Question : Inquiry for the item from dereklip2Dec 01, 2020

    Hi, I want to buy this digital lock and replace the old mechanical lock on my door. Will there will be any compatibility issue? Is the installation service included?

    Answer : [Re] Inquiry for the item from dereklip2

    Dear Customer.
    Hello.
    Sorry.
    This product is not provided for installation.
    I'm sorry it didn't help.

  • Question : Inquiry for the item from justinloht8Jul 15, 2020

    Hi, can I confirm there are 4 card keys included in the package?
    Also, may I know the differences between a card key ring type and smart card key attachment type.

    Answer : [Re] Inquiry for the item from justinloht8

    Four keys are included.
    Smart key is attached type.
    See image.
    Thank you.

    Question : [Re] Inquiry for the item from justinloht8

    Thank you very much for your clarifications.

    I’d also like to find out if in the case the electronic in the digital lock were to be damaged, is there a manual way to override the system and open the lock?

    Answer : [Re] Inquiry for the item from justinloht8

    Customer We are a distributor, so you should check the manual for more information about the product.
    Thank you.

+View all Notice, FAQ, Q&A >>
Philips 72087 Lever2 LED Table Lamp / Desk Floor Light Stand / Book study led light for room
Philips 72087 Lever2 LED Table Lamp / Desk Floor Light Stand / Book study led light for room
Item Q&A
  • Question : Inquiry from caninelover88Apr 09, 2021

    Any warranty in Singapore? What is warranty period?

    Answer : [Re] Inquiry from caninelover88

    Dear Customer.
    Hello.
    Local warranty is not provided.
    The warranty is 1year from seller.
    In the case of initial defectiveness, 100% free exchange and refund are possible.
    If a product problem occurs during use, the repair fee is free during the warranty period, but the delivery cost is the responsibility of the customer.
    Thank you.

    Question : [Re] Inquiry from caninelover88

    I am still confused. Do I register with Philips Singapore for 1 year warranty? If not, who do I register with and in which country? I must know before I place my order. Thanks.

    Answer : [Re] Inquiry from caninelover88

    One year warranty in Korea only.
    If the product needs to be repaired, it must be sent to Korea.
    Shipping costs are the responsibility of the customer.
    Thank you.

  • Question : Inquiry for the item from ShirlenachiamscFeb 18, 2021

  • Question : Inquiry for the item from nakacooJan 14, 2021

    Hi what is the maximum Lumen of this light ? Thanks

    Answer : [Re] Inquiry for the item from nakacoo

    Dear customer.
    Please check the product detail page.
    Thank you.

  • Question : Inquiry from zonexoJan 02, 2021

    Hi,

    may i know the warranty period and where to go to for warranty? thank you.

    Answer : [Re] Inquiry from zonexo

    Dear Customer.
    Hello. Thank you for order.
    Local warranty is not provided.
    The warranty is 1year from seller.
    In the case of initial defectiveness, 100% free exchange and refund are possible.
    If a product problem occurs during use, the repair fee is free during the warranty period, but the delivery cost is the responsibility of the customer.
    Thank you.

  • Question : Inquiry for the item from dougDec 19, 2020

    Hi seller, I want to buy the Philips 72087 Level 2 LED Table lamp. Please can you make sure you ship the correct newer model. I read the review of one of your customers who received the older model.

    Answer : [Re] Inquiry for the item from doug

    Dear customer.
    At that time, we sent the old model due to a packaging mistake, and the difference was refunded.
    You will receive it as model 72087.
    Thank you.

+View all Notice, FAQ, Q&A >>
HappyCall Axlerim HC-BL7100 Blender / Food fruit mixer / Juice / Juicer Maker
HappyCall Axlerim HC-BL7100 Blender / Food fruit mixer / Juice / Juicer Maker
Item Q&A
[Happy call] Duplex pan series ★16-Type★ Frying Wok fish grill cooking
[Happy call] Duplex pan series ★16-Type★ Frying Wok fish grill cooking
Item Q&A
  • Question : Inquiry for the item from j2cquelineekApr 07, 2021

    Is no.15 and no.16 IH pans suitable for use on induction stove ?

    Answer : [Re] Inquiry for the item from j2cquelineek

    Yes, 15 and 16 can be used in induction.
    Thank you.

  • Question : Inquiry for the item from JesApr 02, 2021

  • Question : Inquiry for the item from micbabe88Jan 30, 2021

    Which model is detachable on the pot for easier washing?

    Answer : [Re] Inquiry for the item from micbabe88

    Dear customer.
    There is no separate product among the products.
    We will send you a link to a separate product.
    Thank you.

    https://qoo.tn/But2XX/Q135896611

  • Question : Inquiry related return and exchange from aiwei_Jan 18, 2021

    Hi Seller, I just received the pan and there's a broken piece on the side of the pan. Also, water is leaking when i flip it. Please kindly do a refund / exchange for it. Thanks

    Answer : [Re] Inquiry related return and exchange from aiwei_

    Broken

    Question : [Re] Inquiry related return and exchange from aiwei_

    Broken

    Answer : [Re] Inquiry related return and exchange from aiwei_

    Dear customer.
    Sorry. There seems to be a problem during shipping. We apologize for any inconvenience.
    I'll give you two suggestions.

    1. refund.
    2. We can prepare a replacement product and send it to you.

    Which option would be better for you? Please tell us your opinion.
    Sorry for the inconvenience once again.

    Question : [Re] Inquiry related return and exchange from aiwei_

    Please take a picture and send it to us even when the product is open.
    Thank u

    Answer : [Re] Inquiry related return and exchange from aiwei_

    Please take a picture of the product packaging and send it to us.
    If it is damaged during delivery, you must request damage compensation from the shipping company.

    Question : [Re] Inquiry related return and exchange from aiwei_

    Hi there, i have thrown the box away

    Answer : [Re] Inquiry related return and exchange from aiwei_

    Do I have to pay for shipping back if you replace a new one for me?

    Question : [Re] Inquiry related return and exchange from aiwei_

    .

    Answer : [Re] Inquiry related return and exchange from aiwei_

    How is it?

    Question : [Re] Inquiry related return and exchange from aiwei_

    You do not have to pay for the return cost.

    Answer : [Re] Inquiry related return and exchange from aiwei_

    However, you must discard the box and send it well packed.

    Question : [Re] Inquiry related return and exchange from aiwei_

    Ok

    Answer : [Re] Inquiry related return and exchange from aiwei_

    We will send you a pickup delivery.
    Please specify a date.
    Please pack well and send.
    Thank you.

    Question : [Re] Inquiry related return and exchange from aiwei_

    You can send pickup on 21st Jan. I have packed them already

    Answer : [Re] Inquiry related return and exchange from aiwei_

    Unfortunately, Qdelivery service cannot be applied on the same day.
    You can apply for Qdelivery one day in advance.
    Please set the date again.
    Thank you.

    Question : [Re] Inquiry related return and exchange from aiwei_

    Please arrange for pick up on 25th January. Thank you.

    Answer : [Re] Inquiry related return and exchange from aiwei_

    I applied for pickup.
    Thank you.

    Question : [Re] Inquiry related return and exchange from aiwei_

    Ok, do i print this?

    Answer : [Re] Inquiry related return and exchange from aiwei_

    Ok, do i print this?

    Question : [Re] Inquiry related return and exchange from aiwei_

    You do not need to print.
    Just pack it well and send it.
    Thank you.

  • Question : Inquiry for the item from chin1028Jan 17, 2021

    hi, are there any differences between red and brown?
    duplex pan vs comb duplex pan vs titanium duplex pan?
    can you also explain the difference between seal *1 or *2 or *3 or *4?
    if i flip both side of the pan, which model will leak?

    Answer : [Re] Inquiry for the item from chin1028

    Dear customer.
    There is only color difference, not function.
    The functions are similar and the model is different in appearance.
    seal is rubber packing
    1* 2* And it shows the quantity.
    Thank you.

    Question : [Re] Inquiry for the item from chin1028

    What function is the pressure seal? if we don't use the seal, when we cook with a lot of oil and water, does it leak when we turn and flip both side of the pan?

    Answer : [Re] Inquiry for the item from chin1028

    Basically, it's in a double-sided fan, but it's bought by customers who want extra.
    Thank you.

    Question : [Re] Inquiry for the item from chin1028

    unfortunately you did not answer my question if oil or water will leak when we turn and flip double side, this is the third time i repeat myself asking the same question. you did not want to answer question, so this is counterfeit product?

    Answer : [Re] Inquiry for the item from chin1028

    This product does not leak oil or water.
    We have various products of Happy Call.
    Only genuine products are handled.
    Thank you.

+View all Notice, FAQ, Q&A >>
Bomann Mini Sandwich press Maker SM1159W / Waffle bread panini machine grill
Bomann Mini Sandwich press Maker SM1159W / Waffle bread panini machine grill
Item Q&A
  • Question : Inquiry for the item from elleneApr 05, 2021

    Hi, how to manage for cleaning?

    Answer : [Re] Inquiry for the item from ellene

    Dear customer.
    If the dough sticks to the plate, melt it gently with vegetable oil (about 4-5 minutes) and remove.
    Wipe it with a dry cloth or rag.
    Do not immerse the product in water or other liquids.
    Thank you.

  • Question : Inquiry for the item from elleneApr 04, 2021

    Hi, this is only for sandwich used but can i heat it up for wrap or roti prata?

    Answer : [Re] Inquiry for the item from ellene

    Dear customer.
    Yes, it is possible.
    Thank you.

  • Question : Inquiry for the item from my07Apr 02, 2021

  • Question : Inquiry for the item from teileen77Jan 21, 2021

  • Question : Inquiry for the item from eye1maskJan 03, 2021

    Hi, can I check what is the plug? Is it three pin like singapore plug? Or have to use an adaptor?

    Answer : [Re] Inquiry for the item from eye1mask

    Dear customer
    The plug type is 2pin korea plug type(C type).
    This product uses 220V like Singapore. It can be used in Singapore without trans.
    In some cases, you may need to use a plug converter.
    Thank you.

Sony Alpha A5000 Mirrorless digital camera (16-50mm Lens Kit )
Sony Alpha A5000 Mirrorless digital camera (16-50mm Lens Kit )
Item Q&A
  • Question : Inquiry for the item from qistina231105Apr 04, 2021

    Hi what does it means mirrorless? Can video?

    Answer : [Re] Inquiry for the item from qistina231105

    Video is also possible.

  • Question : Inquiry for the item from qistina231105Apr 04, 2021

    Hi what does it means mirrorless? Can video?

    Answer : [Re] Inquiry for the item from qistina231105

    https://en.wikipedia.org/wiki/Mirrorless_interchangeable-lens_camera

    Dear customer.
    It was difficult to explain, so the information was taken from Wikipedia.
    Thank you.

Kitchen Art Frying Pan Wok Cooking Pot Multi cover / Combined use For 24cm ~ 30cm
Kitchen Art Frying Pan Wok Cooking Pot Multi cover / Combined use For 24cm ~ 30cm
Item Q&A
  • Question : Inquiry for the item from elli0904Apr 03, 2021

  • Question : Inquiry for the item from pongyrOct 01, 2020

    Can use on 20cm pot ?

    Answer : [Re] Inquiry for the item from pongyr

    It is a little big, but I think it can be used.
    Thank you.

  • Question : Inquiry for the item from tey****Aug 05, 2019

    May I know the weight?

    Answer : [Re] Inquiry for the item from tey****

    Dear Customer.
    Hello.
    Sorry for late reply.
    The weight is about 500g.
    Thank you.

  • Question : Inquiry for the item from pm_****Jun 06, 2019

    This price is meant for wok & lid or only lid?

    Answer : [Re] Inquiry for the item from pm_****

    Hello.
    This means only the lid.
    The wok is not include.

Happy call New Deep Double-Sided Frying Pan 27cm / Gill fry pan oven
Happy call New Deep Double-Sided Frying Pan 27cm / Gill fry pan oven
Item Q&A
  • Question : Inquiry for the item from marie.ngokApr 03, 2021

    Suitable for induction?

    Answer : [Re] Inquiry for the item from marie.ngok

    Dear customer
    This product cannot be used for induction.
    Products that can be used for induction are marked with 'IH'.
    For more products, search for 'wepskorea' and click on our store to search for 'IH'.
    Thank you.

    Question : [Re] Inquiry for the item from marie.ngok

    https://qoo.tn/ByQPbX/Q147154071
    Synchro line can be used in induction.

  • Question : Inquiry for the item from weesirinaNov 27, 2020

  • Question : Inquiry for the item from verontteeAug 19, 2020

    Hi seller,
    Can the pan be separated/removed into 2 pans?

    Answer : [Re] Inquiry for the item from veronttee

    Dear customer.
    Hello,
    This product cannot be separated.
    Thank you.

    Question : [Re] Inquiry for the item from veronttee

    Noted with thanks

    Answer : [Re] Inquiry for the item from veronttee

    thanks

  • Question : Inquiry for the item from lim****May 07, 2020

    What is the dimensions.

    Answer : [Re] Inquiry for the item from lim****

    Hi
    Please check the size of the product you want on the detail page. Thank you.

  • Question : Inquiry related delivery from esa****Apr 30, 2020

    When can I received the product during this covid 19 period if I order today

    Answer : [Re] Inquiry related delivery from esa****

    Delivery usually takes 7-12 days.
    But, due to the current Covid-19, there may be a slight delay in delivery, which may take 10 to 15 days.
    Thank you.

ELDA IH Non stick Frying pan + Wok 1+1 / Induction egg Square Pans
ELDA IH Non stick Frying pan + Wok 1+1 / Induction egg Square Pans
Item Q&A
  • Question : Inquiry for the item from CandyApr 02, 2021

    Hi,saw this with IH means can use on induction?

    Answer : [Re] Inquiry for the item from Candy

    Dear customer.
    This product can be used for induction.
    Thank you.

  • Question : Inquiry from jane_ditMar 26, 2021

    hi seller, the discount shop coupon for Elda is not working as cant be apply during checkout

    Answer : [Re] Inquiry from jane_dit

    Dear customer.
    There was a mistake in registering the coupon.
    We've fixed it now, so please try again in 10 minutes.
    Thank you.

  • Question : Inquiry for the item from milkycheez2Nov 12, 2020

    Can be used for induction hob?

    Answer : [Re] Inquiry for the item from milkycheez2

    Dear customer
    This product cannot be used for induction.
    Products that can be used for induction are marked with 'IH'.
    For more products, search for 'wepskorea' and click on our store to search for 'IH'.
    Thank you.

  • Question : Inquiry for the item from 234****May 05, 2020

    what material is the top/pad coating and premier coating?

    Answer : [Re] Inquiry for the item from 234****

    It is a diamond coating with nano-diamond powder added. Thank you.

  • Question : Inquiry for the item from mal****Mar 27, 2020

    Hi,for induction cooking?

    Answer : [Re] Inquiry for the item from mal****

    Dear Customer.
    hello.
    Sorry.
    It cannot be used in induction.

+View all Notice, FAQ, Q&A >>
HuBDIC Wrist Automatic Blood Pressure Monitor HBP-700 / glucometer / health monitor
HuBDIC Wrist Automatic Blood Pressure Monitor HBP-700 / glucometer / health monitor
Item Q&A
  • Question : Inquiry related return and exchange from val_tsbMar 29, 2021

    Hi Seller,
    I’ve just made the 2nd purchase and delivery arrived.
    First purchase was for my father and this second time is for his friend who saw him using the wrist Bp monitor and request us to help him to buy as it is portable. However, after helping his friend to charge for few hours for the first time, we still couldn’t turn on the monitor. Please advise.

    Answer : [Re] Inquiry related return and exchange from val_tsb

    Dear customer.
    Is it displayed on the screen when the charger is connected?
    After charging, you must turn on the power by pressing the SET button for 3 seconds.
    Did you proceed like that?

    Question : [Re] Inquiry related return and exchange from val_tsb

    Hi Seller,
    Thanks. When connect to charger, there is no image on the display. But after pressing the SET button, I can see the image.
    1. How long do I need to charge for the first time and subsequent time?
    2. How do I set the date?
    3. Is there an english user manual?
    So that i can teach my father who can teach his friend during his friends gathering. Thanks.

    Answer : [Re] Inquiry related return and exchange from val_tsb

    When the power is turned on for the first time, the date and time are set with the MEM and SET buttons.

    Question : [Re] Inquiry related return and exchange from val_tsb

    I contacted the head office, but there is no English manual:(

    Answer : [Re] Inquiry related return and exchange from val_tsb

    1 systolic blood pressure (systolic)
    2 Blood pressure measurement unit
    3 Minimum blood pressure value (diastolic phase)
    4 Pulse rate/value per minute
    5 year date and time display
    6. Irregular pulse wave display (HB)
    7 Battery indication
    8 Error indication
    9 Heart rate measurement indicator
    10 Check memory

    Question : [Re] Inquiry related return and exchange from val_tsb

    Thanks. After measuring(tried a few times), attached error will occur. Why is this so?

    Answer : [Re] Inquiry related return and exchange from val_tsb

    This is the case when the cuff is not worn properly
    After tightening the cuff, measure again.

    Question : [Re] Inquiry related return and exchange from val_tsb

    Hi Seller, yes. The cuff is tightened when measuring this new set but still seeing this error when measuring. My dad was trying to ensure it works same before passing to his friend.
    There is no issue with the set that my dad is owning for 1 year. Please advise whether we can do exchange for another set? As his friend really like this bp monitor.

    Answer : [Re] Inquiry related return and exchange from val_tsb

    It's a product my father uses, so I think he knows how to use it.
    However, please try again after turning the power off and on.
    It's good to exchange it right away, but it's an international delivery, so it's better to try what you can try as much as possible.
    Other errors will be translated and sent.
    Thank you for understanding.

    Question : [Re] Inquiry related return and exchange from val_tsb

    Err1 cuff is not worn properly: After wearing the cuff tightly, measure again according to the measurement method.
    Err2 cuff is too tight: Wear the cuff loosely and measure again according to the measurement method.
    Err3 pressure exceeded: Take a break and re-measure
    Err10 or Err11 When motion is detected during measurement: If it moves, it may affect the measurement, so re-measure after rest.
    If the pulse signal is not detected when measuring
    Err20: After loosening the clothes around the arm of the sleeve, re-measure
    Err21 measurement is incorrect: Take a break and re-measure.
    EExx measurement error occurred: re-measurement

Happycall Stainless cooking Pots 16cm~24cm / induction cookware pot wok frying pan
Happycall Stainless cooking Pots 16cm~24cm / induction cookware pot wok frying pan
Item Q&A
  • Question : EVENA會員的商品諮詢Mar 29, 2021

    made in which country?

    Answer : [Re] EVENA會員的商品諮詢

    Dear customer.
    All Happy Call products are manufactured in Korea.
    Thank you.

  • Question : Inquiry for the item from mylimivyJan 30, 2021

    Dear Seller
    Can fry with the pot? Is this non stick?
    Thank you

    Answer : [Re] Inquiry for the item from mylimivy

    Dear customer.
    Yes, it can be used as tempura.
    Thank you.

  • Question : Inquiry for the item from stellachung34Sep 16, 2020

    Can this pot use in Induction Cooker Philips 4911

    Answer : [Re] Inquiry for the item from stellachung34

    Dear customer.
    All can be used for induction.
    Thank you.

  • Question : Inquiry for the item from BeeJul 14, 2020

  • Question : Inquiry for the item from oha****May 29, 2020

    Does this series of pots all work on induction hob?

    Answer : [Re] Inquiry for the item from oha****

    Dear Customer.
    Hello. Yes. it can be used in induction stove.
    Thank you.

+View all Notice, FAQ, Q&A >>
BOMANN 1800W Professional Hair Dryer HD3181PB / Hairdryer 3-stage temperature control
BOMANN 1800W Professional Hair Dryer HD3181PB / Hairdryer 3-stage temperature control
Item Q&A
  • Question : Inquiry for the item from doris_lau_3Mar 28, 2021

    Hi does this product use a two pin or three pin plug? Thanks

    Answer : [Re] Inquiry for the item from doris_lau_3

    Dear customer
    The plug type is 2pin korea plug type(C type).
    This product uses 220V like Singapore. It can be used in Singapore without trans.
    In some cases, you may need to use a plug converter.
    Thank you.

KitchenArt Pink Edition Ceramic 3 pots Set / cooking pot frying pan wok
KitchenArt Pink Edition Ceramic 3 pots Set / cooking pot frying pan wok
Item Q&A
  • Question : Inquiry for the item from teoyianMar 28, 2021

    Can be used to cook food in oven ??

    Answer : [Re] Inquiry for the item from teoyian

    Is it confirmed you will give me a free lid handle with screw after I have order the pan?

  • Question : Inquiry for the item from dorisclfDec 29, 2020

    Kindly advise me the height of the pots for these 3 pots. tks

    Answer : [Re] Inquiry for the item from dorisclf

    Dear customer
    Because they are similar in function
    You can choose a color according to your taste.
    Thank you.
    Happy New Year~!

    Question : [Re] Inquiry for the item from dorisclf

    what is the height of the 3 pots?

    Answer : [Re] Inquiry for the item from dorisclf

    3.5kg

    Question : [Re] Inquiry for the item from dorisclf

    i want to know the height of each pot (Not weight). Means from bottom to top (height)

    Answer : [Re] Inquiry for the item from dorisclf

    You can check it on the product page too

  • Question : Inquiry for the item from sheenayongJul 23, 2020

    Hi, do you hv 28cm stock pot?

    Answer : [Re] Inquiry for the item from sheenayong

    Dear customer.
    Inquiry products are only sell in sets.
    Thank you.

Happycall portable Mini juice blender HC-MX1000G (Grinder / Mixer / Juicer )
Happycall portable Mini juice blender HC-MX1000G (Grinder / Mixer / Juicer )
Item Q&A
  • Question : Inquiry related delivery from leesf28Mar 24, 2021

    Hi, do you deliver to Korea? Is shipping fee also $1.99 if deliver to Korea? Is it a Korea plug?

    Answer : [Re] Inquiry related delivery from leesf28

    Dear customer.
    It will be shipped from Korea.
    The plug type is 2pin Korea plug type(C type).
    This product uses 220V like Singapore. It can be used in Singapore without trans.
    In some cases, you may need to use a plug converter.
    Thank you.

Lowenthal New Olivia Titanium Frying pan 1+1 / Cooking non stick Wok pans
Lowenthal New Olivia Titanium Frying pan 1+1 / Cooking non stick Wok pans
Item Q&A
  • Question : Inquiry for the item from weiwwyyMar 22, 2021

    What is the materials used fir inner coating? Is it ceramic?

    Answer : [Re] Inquiry for the item from weiwwyy

    Dear customer.
    For more information about the product, please refer to the product page.
    Thank you:)

  • Question : Inquiry for the item from wongbanhengDec 05, 2020

  • Question : Inquiry for the item from MikkiNov 21, 2020

  • Question : Inquiry for the item from MikkiNov 10, 2020

    Hi, I am getting a set of this New Olivia Nature range, may i know if this is better than " Lowenthal NEW Xylen+titanium Ceramic ".

    And what kind utensils/ cooking tools suitable for this ?

    Answer : [Re] Inquiry for the item from Mikki

    Dear customer.
    The difference between the two products is the difference in coating and design.
    Which one can't say is better and I recommend choosing it for your personal preference.
    And cooking utensils can be used in general cooking utensils.
    Thank you.

  • Question : Inquiry for the item from ksecretsNov 05, 2020

    Any promo for this?

    Answer : [Re] Inquiry for the item from ksecrets

    Dear customer.
    Yes there is no promotion.
    Thank you.

    Question : [Re] Inquiry for the item from ksecrets

    Y not this model?

    Answer : [Re] Inquiry for the item from ksecrets

    Because there is no schedule internally
    Thank you.

+View all Notice, FAQ, Q&A >>
ICLEBO x KAKAOFRIENDS Ryan cordless Robot Vacuum+ floor mop Cleaner
ICLEBO x KAKAOFRIENDS Ryan cordless Robot Vacuum+ floor mop Cleaner
Item Q&A
  • Question : Inquiry for the item from carrizen2006Mar 22, 2021

    What do you mean by your answer that I cannot inquire about your product? I am just asking whether your product comes with remote control and navigation??

    Answer : [Re] Inquiry for the item from carrizen2006

    Sorry.
    This product does not have a remote control and navigation.
    Thank you.

  • Question : Inquiry for the item from osy031177Mar 22, 2021

    Hi please advise is this product with remote control and navigation?

    Answer : [Re] Inquiry for the item from osy031177

    Dear customer.
    This product does not have a remote control and navigation.
    Thank you.

  • Question : Inquiry for the item from carrizen2006Mar 22, 2021

HappyCall Best Ceramic IH Diamond Cooking Pot Wok  Frying pan series / Cookware
HappyCall Best Ceramic IH Diamond Cooking Pot Wok Frying pan series / Cookware
Item Q&A
  • Question : Inquiry for the item from AnsonMar 17, 2021

    Does Arbot Pot comes with lid?

    Answer : [Re] Inquiry for the item from Anson

    Dear customer.
    The pot type is shipped with the lid.
    Thank you.

    Question : [Re] Inquiry for the item from Anson

    Ok. Thanks.

    Answer : [Re] Inquiry for the item from Anson

    thanks

  • Question : Inquiry related return and exchange from hasli627Feb 06, 2021

    When can t get my exchange item.. Please provide the date.. Thanks

    Answer : [Re] Inquiry related return and exchange from hasli627

    Dear customer.
    Shipped on February 4th.
    Tracking number SG3577324
    Thank you.

  • Question : Inquiry for the item from hasli627Feb 06, 2021

    Do you have stock for arbor short pot 24cm in grey color now..

    Answer : [Re] Inquiry for the item from hasli627

    Dear customer
    Yes this product is available now.
    Thank you.

  • Question : Inquiry related return and exchange from hasli627Feb 01, 2021

    I received wrong model please arrange the exchange ASAP..

    Answer : [Re] Inquiry related return and exchange from hasli627

    Dear customer.
    We are very sorry for the inconvenience.
    We will deal with it ASAP.
    We will send you a pickup service to collect the product.
    Please set a date.
    Thank you.

  • Question : Inquiry related return and exchange from annie nciJan 22, 2021

+View all Notice, FAQ, Q&A >>
NEOFLAM FIKA IH cookware Frying pan wok pot skillet / induction nonstick cast iron saucepan
NEOFLAM FIKA IH cookware Frying pan wok pot skillet / induction nonstick cast iron saucepan
Item Q&A
  • Question : Inquiry for the item from euniceMar 17, 2021

  • Question : Inquiry for the item from daphne_osnMar 05, 2021

    Hi,

    would like check, have u sell the 26cm wok glass cover?

    thank you.

    Answer : [Re] Inquiry for the item from daphne_osn

    Dear customer.
    This product is not sold separately.
    Thank you.

    Question : [Re] Inquiry for the item from daphne_osn

    If I purchase the 26cm wok, is with the cover or without?

    Answer : [Re] Inquiry for the item from daphne_osn

    Dear customer.
    Wok and pans do not include lids.
    Thank you.

    Question : [Re] Inquiry for the item from daphne_osn

    So, have your sell the lids for the 26cm wok?

    Answer : [Re] Inquiry for the item from daphne_osn

    Lids are not sold separately.
    Thank you.

  • Question : Inquiry for the item from GskooJan 29, 2021

  • Question : Inquiry for the item from lhung374Jan 30, 2021

  • Question : Inquiry related delivery from cnaomi0918Jan 21, 2021

    Hi how long it take to ship to United States and what carrier that you are using to ship?

    Answer : [Re] Inquiry related delivery from cnaomi0918

    Dear Customer.
    Hello.
    Due to the recent Corona, it is difficult to accurately guide the delivery schedule.
    The recent delivery time is about 7 to 15 days.
    Qxpress
    Thank you.

+View all Notice, FAQ, Q&A >>
[Happycall 2-Set] 2021 New Shine Black Frying pan wok / non stick cooking pans
[Happycall 2-Set] 2021 New Shine Black Frying pan wok / non stick cooking pans
Item Q&A
[KITCHENFLOWER] Cookin IH 3-5 set / cooking frying pan pots wok / induction
[KITCHENFLOWER] Cookin IH 3-5 set / cooking frying pan pots wok / induction
Item Q&A
  • Question : Ziweiliu9会员的商品咨询Mar 14, 2021

    hi,
    made in korea?

    Answer : [Re] Ziweiliu9会员的商品咨询

    Dear customer.
    It is a Korean brand, and the country of manufacture is China.
    Thank you.

Cuisinart Compact Air Fryers + Electric Oven 9L Toa-28KR / Toaster overn air fryer TOA-60KR
Cuisinart Compact Air Fryers + Electric Oven 9L Toa-28KR / Toaster overn air fryer TOA-60KR
Item Q&A
  • Question : Inquiry from cutylevenderMar 12, 2021

  • Question : Inquiry for the item from baynieleeFeb 08, 2021

    Hi~is the plug safe for Singapore use?

    Answer : [Re] Inquiry for the item from baynielee

    Dear customer
    The plug type is 2pin korea plug type(C type).
    This product uses 220V like Singapore. It can be used in Singapore without trans.
    In some cases, you may need to use a plug converter.
    Thank you.

  • Question : Inquiry for the item from Ms WongNov 25, 2020

  • Question : Inquiry for the item from cutylevenderOct 26, 2020

  • Question : Inquiry for the item from hsfNov 21, 2020

    Is the 2-year warranty applicable to Singapore? where is the service center?
    This product is made in China? any recipe booklet in English that comes with purchase? Thank you

    Answer : [Re] Inquiry for the item from hsf

    Dear Customer.
    Hello. Thank you for order.
    Local warranty is not provided.
    The warranty is 1year from seller.
    In the case of initial defectiveness, 100% free exchange and refund are possible.
    If a product problem occurs during use, the repair fee is free during the warranty period, but the delivery cost is the responsibility of the customer.

    Question : [Re] Inquiry for the item from hsf

    American brand and manufactured in China
    English manuals are provided.
    Thank you.

+View all Notice, FAQ, Q&A >>
Samsung Smart Bluetooth digital door lock SHP-DS700 / SHP-DS705
Samsung Smart Bluetooth digital door lock SHP-DS700 / SHP-DS705
Item Q&A
  • Question : Inquiry for the item from kersonhongMar 12, 2021

    The bluetooth and App can work in Singapore?

    Answer : [Re] Inquiry for the item from kersonhong

    Dear customer.
    Yes, Bluetooth works in Singapore as well.
    Thank you.

  • Question : Inquiry for the item from kersonhongFeb 02, 2021

  • Question : Inquiry for the item from jon****Jun 26, 2020

    Hi,
    If i have two lock one for my room and another for another room, does the apps able to unlock both room? Or each lock has its own lock system.. ?

    Answer : [Re] Inquiry for the item from jon****

    Dear customer.
    Besides the basic technical part, it is difficult for us to answer.
    Contact Samsung to get the correct answer.
    Thank you.
    https://www.samsung.com/sg/support/service-centre/

  • Question : 關於商品262****會員的咨詢Jun 01, 2020

    DS700 ds705 bluetooth can use in hong kong?

    Answer : [Re] 關於商品262****會員的咨詢

    Dear customer.
    Regardless of the country, you need to check the device you will be using.
    Thank you.

  • Question : Inquiry for the item from kha****May 29, 2020

    Hi this lock what is model?

    Answer : [Re] Inquiry for the item from kha****

    Dear Customer.
    Hello.
    This model is SHP-DS700.
    Thank you.

+View all Notice, FAQ, Q&A >>
Happycall NEW IH Synchro Duplex Frying Pan Wok / Inductioncombined use
Happycall NEW IH Synchro Duplex Frying Pan Wok / Inductioncombined use
Item Q&A
  • Question : Inquiry for the item from CYMar 10, 2021

    02. Synchro IH JUMBO Duplex Pan
    Hi can you confirm whether the jumbo pan can be separated? Thanks

    Answer : [Re] Inquiry for the item from CY

    Dear customer.
    It is detachable.
    Thank you.

  • Question : Inquiry for the item from VicAug 19, 2020

    Both small and jumbo models detachable?

    Answer : [Re] Inquiry for the item from Vic


    Dear customer.
    Hello,
    This product cannot be separated.
    Thank you.

    Question : [Re] Inquiry for the item from Vic

    Then why does your page info say that the cover can be separated?

    Answer : [Re] Inquiry for the item from Vic

    Sorry.
    I was mistaken for another product.
    The cover can be separated
    Thank you.

  • Question : Inquiry for the item from sie****Jun 16, 2020

    Hi, the one not jumbo one can be separated also at the angle?

    Answer : [Re] Inquiry for the item from sie****

    Cannot be separated.
    Thank you.

  • Question : Inquiry for the item from sie****Jun 16, 2020

    May I know happy call double sided pan only IH range can use for induction stove? And only 2 sizes only? Can the one not jumbo one big enough to put in whole chicken ?

    Answer : [Re] Inquiry for the item from sie****

    Dear customer.
    It can be used regardless of the stove.
    Also, depending on the size, the number of chickens that can be entered will be different.
    Please refer to the size of the product.
    Thank you.

  • Question : Inquiry for the item from jer****May 02, 2020

    Hi I am currently a user of the basic pan. I would like to get a deeper one for stir fry for vegetables. Which model would u recommend? I am using this model now... see pic

    Answer : [Re] Inquiry for the item from jer****

    Dear Customer.
    Hello.
    It seems to be a basic product.
    From the link below, 4 to 7 are more deep products.
    However, please note that these products cannot be used in induction.
    Thank you.

+View all Notice, FAQ, Q&A >>