 - Bomann handheld 1600W Garment steamer DB8640G / Portable clothes steam iron
- Item Q&A
| Hi the steamer does not work at all. May I know what should I do? Answer : [Re] Inquiry for the item from WenDear customer. We are very sorry for the inconvenience. Can't the steam iron heat itself? Or is the steam function not working? Question : [Re] Inquiry for the item from WenHi cannot switch on at all. The whole unit is not working and this is the first time am trying to use it and it cannot be switch on at all. Please assist.
Regards Answer : [Re] Inquiry for the item from WenDoesn't the power turn on? Have you tried other electrical outlets? Do not worry. If there is a problem with the product, we will exchange or refund. Question : [Re] Inquiry for the item from WenHi
Yes I tried other electronic outlets. Can send you a video later and show you but there is no light on the power button after pressing in the button there is no light and it isn't working at all.
Do let me know what I should do.
Regards Answer : [Re] Inquiry for the item from WenWe apologize for any inconvenience. I'll give you two suggestions.
1.Refund. 2. We can prepare a replacement product and send it to you.
Which option would be better for you? Please tell us your opinion. Sorry for the inconvenience once again. Question : [Re] Inquiry for the item from WenIf I choose the replacement option do you need me to send this one back to you? Answer : [Re] Inquiry for the item from WenAnyway this is my details. Question : [Re] Inquiry for the item from WenJust set a date and we'll send you a pick up service. Answer : [Re] Inquiry for the item from WenSo you will pick up the faulty 1? Question : [Re] Inquiry for the item from WenYes, defective products must be retrieved and inspected. Answer : [Re] Inquiry for the item from WenDo let us know when you will be picking up the product. Thank you Hi how do I switch off the self cleaning mode? Answer : [Re] Inquiry for the item from annafanzalamDear customer. It turns off automatically after self-cleaning. Thank you. Question : [Re] Inquiry for the item from annafanzalamHi again,
Sorry but there's no steam coming out from the steamer. I've tired the cleaning system but no water came out even though the tank if full. And when I switch it back to the normal mode, no steam is coming out. Can you advise please. Thanks Answer : [Re] Inquiry for the item from annafanzalamAlso when I switch it on and press on the steam button, it runs as per normal without steam and it also automatically switches off too Question : [Re] Inquiry for the item from annafanzalamAlso when I switch it on and press on the steam button, it runs as per normal without steam and it also automatically switches off too Answer : [Re] Inquiry for the item from annafanzalamIt may be uncomfortable, but please shoot and send it as a video. It is difficult to judge from what you described in writing. Thank you. Question : [Re] Inquiry for the item from annafanzalamAnswer : [Re] Inquiry for the item from annafanzalamSorry. We apologize for any inconvenience. I'll give you two suggestions.
1. If you can use the product as is or fix it, we can give you a partial refund. 2. We can prepare a replacement product and send it to you. However, the current order quantity is large, so it may take some time before delivery.
Which option would be better for you? Please tell us your opinion. Sorry for the inconvenience once again. Question : [Re] Inquiry for the item from annafanzalamHi I think a replacement would be better. The current one cannot be used anyway. Hence I'll just wait for the replacement Answer : [Re] Inquiry for the item from annafanzalamPlease apply for an exchange. Thank you. Question : [Re] Inquiry for the item from annafanzalamCan you advise how I can apply please. Thank you Answer : [Re] Inquiry for the item from annafanzalamCan you advise how I can apply please. Thank you Question : [Re] Inquiry for the item from annafanzalamFor how to apply, please contact the Q10 customer center. Thank you.
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 - Lowenthal official 1+1 nonstick cookware Titanium Stone Frying Pan wok / grill pan pot woks cookwar
- Item Q&A
| Hi, is this non-stick pan and ca it be used on ceramic cooker? thank you Answer : [Re] Inquiry for the item from doreinwongDear customer This product cannot be used for induction. Products that can be used for induction are marked with 'IH'. For more products, search for 'wepskorea' and click on our store to search for 'IH'. Thank you. Question : [Re] Inquiry for the item from doreinwongThank you. May I know if wok 4 and 6 are made of same material and is it same function? Answer : [Re] Inquiry for the item from doreinwongThe function is the same. Is the non-stick coating good enough to fry eggs and fish without oil at all? Thanks. Answer : [Re] Inquiry for the item from bobonsheenaHello. Basically, non-stick power does not mean to use without oil. Non-stick power is used in the sense that it can be used without sticking with little oil. We also provide information on how to tame a frying pan. Thank you. Hi、
How to remove the stain at the bottom of the item? Please advise. Thanks Answer : [Re] Inquiry for the item from JosephinelimykDear customer
[Management method] If you immerse a hot frying pan directly in cold water, a sudden change in temperature can cause cracks in the coating. Therefore, it is recommended to cool the frying pan before washing.
If you cook using only oil, you can preheat it and clean it with oil.
If a variety of seasonings are used, mix water and vinegar in a 1: 1 ratio, cut them off together, scrub with a soft sponge and rinse. Use baking soda for the bottom of the pot.
Thank you. Answer : [Re] Inquiry for the item from YfHi seller
It the pot non toxic and PFOA free ? Answer : [Re] Inquiry for the item from meteorbaby_173Dear customer. Yes, of course. Hi seller. I have purchased your frying pans before but I accidentally threw away the screw and handle for the cover. Can I purchase the handle of the cover and how much? Answer : [Re] Inquiry for the item from 7z52bzf86nhttps://qoo.tn/BX7UZX
Dear customer. We will send you a link. Thank you. Question : [Re] Inquiry for the item from 7z52bzf86nI just want the black knot and scee, I have the glass lid. Do you sell? Answer : [Re] Inquiry for the item from 7z52bzf86nQuestion : [Re] Inquiry for the item from 7z52bzf86nIf you buy only the lid handle, the shipping cost will be higher than the product price. Answer : [Re] Inquiry for the item from 7z52bzf86nIf I buy the pan from you again, can you send me the lid handle with screw? Question : [Re] Inquiry for the item from 7z52bzf86nSend a message immediately after ordering and we will send it to the service Thank you. Answer : [Re] Inquiry for the item from 7z52bzf86nIs it confirmed you will give me a free lid handle with screw after I have order the pan? Question : [Re] Inquiry for the item from 7z52bzf86nIs it confirmed you will give me a free lid handle with screw after I have order the pan? Answer : [Re] Inquiry for the item from serene_ongCan I know if the color is fixed to the different models? Answer : [Re] Inquiry for the item from jeromekeong898Dear customer. The color is fixed. Thank you. Answer : [Re] Inquiry for the item from 2ndTimeBuyerQuestion : [Re] Inquiry for the item from 2ndTimeBuyerWhy is the time sale price at 22.90 but when I click for two, items become higher price. Answer : [Re] Inquiry for the item from milkiwaytsDear customer. Each item has a different price. Thank you. Answer : [Re] Inquiry for the item from catloverkohQuestion : [Re] Inquiry for the item from catloverkohAnswer : [Re] Inquiry for the item from catloverkohMay I know can I use the pan on my ceramic cooker stove? Will the paint stain the cooker? Answer : [Re] Inquiry for the item from AgnesDear customer This product cannot be used for induction. Products that can be used for induction are marked with 'IH'. For more products, search for 'wepskorea' and click on our store to search for 'IH'. Thank you. Hi,may I know if the pan can use on induction? Answer : [Re] Inquiry for the item from CandyDear customer This product cannot be used for induction. Products that can be used for induction are marked with 'IH'. For more products, search for 'wepskorea' and click on our store to search for 'IH'. Thank you. Answer : [Re] Inquiry for the item from cyslim100Question : [Re] Inquiry for the item from cyslim100Answer : [Re] Inquiry for the item from cyslim100Question : [Re] Inquiry for the item from cyslim100Answer : [Re] Inquiry for the item from cyslim100Question : [Re] Inquiry for the item from cyslim100Answer : [Re] Inquiry for the item from cyslim100Question : [Re] Inquiry for the item from cyslim100Answer : [Re] Inquiry for the item from cyslim100Question : [Re] Inquiry for the item from cyslim100Answer : [Re] Inquiry for the item from cyslim100Question : [Re] Inquiry for the item from cyslim100Answer : [Re] Inquiry for the item from cyslim100Question : [Re] Inquiry for the item from cyslim100Answer : [Re] Inquiry for the item from FirstCareBuyerWhat is the meaning of make price$ 19.80? I put in order and my total was 29.40$. I am buying a 26 & 30 cm wok.
Thanks Answer : [Re] Inquiry from ECHMDear customer. The amount varies by size. Thank you. No. 9 Two handle - can i use use this in the oven? Answer : [Re] Inquiry for the item from sammychngDear customer. This product cannot be used in the oven. Thank you. Hi
I did not follow the steps before use. Is it ok? Pls advise, thanks. Answer : [Re] Inquiry for the item from bettybet64Yes, it doesn't really matter. Do not worry. Have a good weekend. Question : [Re] Inquiry for the item from bettybet64Answer : [Re] Inquiry for the item from bettybet64Hi,
Can I use metal spatula? Question : [Re] Inquiry for the item from bettybet64Dear customer. Although possible, a wooden or silicone spatula is recommended. Thank you. Answer : [Re] Inquiry for the item from bettybet64Question : [Re] Inquiry for the item from bettybet64Hi Seller, the descriptions all said the material is aluminum but your listing indicates titanium. Which is it? What's the top layer of your pans & woks made of ?
Thanks Answer : [Re] Inquiry for the item from JFDear customer. The main material is titanium and stone. Thank you. Have a good weekend. Answer : [Re] Inquiry related return and exchange from Jason TanQuestion : [Re] Inquiry related return and exchange from Jason TanAnswer : [Re] Inquiry related return and exchange from Jason TanQuestion : [Re] Inquiry related return and exchange from Jason TanAnswer : [Re] Inquiry related return and exchange from Jason TanAnswer : [Re] Inquiry related delivery from thosereneMay I know the weight of the 28cm frying pan. Do you have a weight chart for all the items? Answer : [Re] Inquiry for the item from ginyew1960Dear customer. The weight of all products. Thank you. Question : [Re] Inquiry for the item from ginyew1960EGG 400 BABY 410 F26 580 F28 640 F30 830 W26 600 W28 650 W30 840 TWO 550 CA 560 GRILL 650 SQUARE 430
Answer : [Re] Inquiry for the item from gnwendeQuestion : [Re] Inquiry for the item from gnwendeWhat should I do before using? Need to oil it before using? Thanks! Answer : [Re] Inquiry for the item from paulinewong501. Wipe the skillet side with a kitchen towel.
02. Wipe gently with dish soap to avoid scratches.
03. Boil only 2/3 of the frying pan with water.
04. Add a tablespoon of baking soda to boiling water. And add vinegar. (You can see that it's boiling because of the chemical reaction of baking soda and vinegar.)
05. Put the oil in a frying pan, heat it over low heat, and wipe it off two or three times to form an oil barrier that will extend the life of the coating.
For the 28cm 2 handle Wok, can it be used in oven temperature up to 250°C? Answer : [Re] Inquiry for the item from eeirenelcDear customer. Cannot be used in the oven. Thank you. Question : [Re] Inquiry for the item from eeirenelcAnswer : [Re] Inquiry for the item from eeirenelcQuestion : [Re] Inquiry for the item from eeirenelcAnswer : [Re] Inquiry for the item from paullokeyCan it be delivered to Hong Kong? Answer : [Re] Inquiry related delivery from NatalieDear customer. Delivery is possible only if it is not in the country where the reception is stopped. Thank you. Answer : [Re] Inquiry for the item from ann_angscQuestion : [Re] Inquiry for the item from ann_angscAnswer : [Re] Inquiry for the item from ann_angscHow long does it take for order to arrive? Answer : [Re] Inquiry related delivery from skng67Dear customer. We are very sorry for the inconvenience. There was an accident in the office and the delivery was overall delayed. It is scheduled to ship this week. Thank you. Question : [Re] Inquiry related delivery from skng67Hope everyone in your office is safe. If it will be shipped out this week, when can I expect to receive my 28 frying pan n 28 wok? Answer : [Re] Inquiry related delivery from skng67Hope everyone in your office is safe. If it will be shipped out this week, when can I expect to receive my frying pan 28 n wok 28? Question : [Re] Inquiry related delivery from skng67Thank you for your concern. It is expected to ship on Thursday. Thank you. Answer : [Re] Inquiry related delivery from skng67Hi order came in as square pan and wok 28 when u confirmed order is had already been changed to pan 28, wok 28 Question : [Re] Inquiry related delivery from skng67We are very sorry for the inconvenience. I'll send you a frying pan 28. Sorry. Answer : [Re] Inquiry related delivery from skng67Hi, may I know when it will be shipped out? Any tracking reference? Question : [Re] Inquiry related delivery from skng67Delivery may be slightly delayed due to the current year-end and severe corona. We will send you a tracking number after delivery. Happy New Year. Answer : [Re] Inquiry related delivery from skng67Hi. Happy New Year. Any update on the delivery tracking number? Question : [Re] Inquiry related delivery from skng67Hi. Happy New Year. Any update on the delivery tracking number? Answer : [Re] Inquiry related delivery from skng67It is confirmed that you received the product today :) Thank you. Question : [Re] Inquiry related delivery from skng67Hi, thank you very much. Pan well received. Thanks Answer : [Re] Inquiry related delivery from skng67You also have another listing with ceramic coating. Which is tougher, ceramic or stone coating? Which is healthier? Answer : [Re] Inquiry for the item from poopularDear customer. It's hard to recommend which one is better. Because it is a personal , I think you can make a purchase decision by looking at the design. Thank you hi, can we use metal spoon? Answer : [Re] Inquiry for the item from dreamld85Dear customer. It is okay to use it, but it is recommended to use a wooden spatula or a silicone spatula for long use. Thank you. I have placed many orders with you before. Can you advise if you have other customers feedback that the wok after use few times will have black stains underneath? I did not use strong big fire and yet this still happens. Did I misuse it somehow? Answer : [Re] Inquiry for the item from eileengohDear customer. That's not very common. I wonder if there is one customer who makes such a claim by selling 1000 frying pans. In most cases, washing dishes with a rough scrubber or this occurs if use it on a crater that is too strong. This is often done by customer carelessness. This is a phenomenon that cannot occur when used at home. Thank you. Question : [Re] Inquiry for the item from eileengohSorry that I don't quite understand your message.
I did read from one of your customers about such happenings too. We have only been using soft sponge to gentle wash your woks. I am referring to the wok on the orange (28 cm wok) surface. So there was no hard scrubbing at all on your wok. And I make sure the wok is dry before I put on the stove to on the fire.
Dont get me wrong, the wok is still useable, just that the orange surface is black stained. It happened to two of my woks already. Answer : [Re] Inquiry for the item from eileengohIt will be the best if the product is 100% free of problems, but it is a rare problem due to the high volume of sales. We are not responsible for any problems arising from use, but if it is a problem with the product itself, we will refund or exchange 100%. Thank you. Ordered 2 days ago may I know when will be delivered to me? Answer : [Re] Inquiry for the item from MilamokyDear Customer. Hello. Due to the recent Corona, it is difficult to accurately guide the delivery schedule. The recent delivery time is about 7 to 15 days. Thank you. Have just received woks no. 9 & 12. Looks good but is there any instructions on how to season them before use. Answer : [Re] Inquiry for the item from stylus4457[First time use] 01. Wipe the skillet side with a kitchen towel.
02. Wipe gently with dish soap to avoid scratches.
03. Boil only 2/3 of the frying pan with water.
04. Add a tablespoon of baking soda to boiling water. And add vinegar. (You can see that it's boiling because of the chemical reaction of baking soda and vinegar.)
05. Put the oil in a frying pan, heat it over low heat, and wipe it off two or three times to form an oil barrier that will extend the life of the coating.
[Management method] If you immerse a hot frying pan directly in cold water, a sudden change in temperature can cause cracks in the coating. Therefore, it is recommended to cool the frying pan before washing.
If you cook using only oil, you can preheat it and clean it with oil.
If a variety of seasonings are used, mix water and vinegar in a 1: 1 ratio, cut them off together, scrub with a soft sponge and rinse.
Hi, is the 2 handle wok (#9) also made with same stone coating as the others like the egg or baby pan? Thank you. Answer : [Re] Inquiry for the item from BellaHi, is the 2 handle wok (#9) also made with same stone coating as the others like the egg or baby pan? Is it also lightweight like the rest?Thank you. Question : [Re] Inquiry for the item from BellaDear customer. All four are coated with stones. Thank you. Answer : [Re] Inquiry for the item from BellaThe two handle wok is shown in picture. Is it ceramic or stone coated? Question : [Re] Inquiry for the item from BellaI noticed under selection, it's number 9 but in the pictures, it's indicated as number 8. Could I confirm the attached picture is number 9? Answer : [Re] Inquiry for the item from BellaThe two handle wok is Number 9 is correct. The text in the check box is correct. Sorry for the confusion. Thank you. Question : [Re] Inquiry for the item from BellaThank you for the confirmation of two wok pan. Is this pan ceramic or stone coated? Answer : [Re] Inquiry for the item from BellaQuestion : [Re] Inquiry for the item from BellaGreat. I already placed my order. Thank you. Answer : [Re] Inquiry for the item from BellaCan this pan be used in conventional oven ? Maximum heat ? Answer : [Re] Inquiry for the item from cloudynelDear customer This product cannot be used for oven. Thank you. Answer : [Re] Inquiry for the item from eliseweeQuestion : [Re] Inquiry for the item from eliseweeAnswer : [Re] 來自joanntsui76會員的商品咨詢。Dear customer This product cannot be used for induction. Products that can be used for induction are marked with 'IH'. For more products, search for 'wepskorea' and click on our store to search for 'IH'. Thank you. If i order 28cm wok so I order 28cm too? Answer : [Re] Inquiry for the item from suzanne1017Question : [Re] Inquiry for the item from suzanne1017Dear customer Yes, that's right. Please choose the same size lid. Thank you. Answer : [Re] Inquiry for the item from divyangiDear customer This product cannot be used for induction. Products that can be used for induction are marked with 'IH'. For more products, search for 'wepskorea' and click on our store to search for 'IH'. Thank you. Hi seller, Can stainless steel spoon /chopsticks be used on the wok without scratching the non stick layer or spoiling it? Appreciate advice. Thanks. Answer : [Re] Inquiry for the item from StarryDear customer. Stainless steel tools are not recommended. Thank you. Question : [Re] Inquiry for the item from StarryAnswer : [Re] Inquiry for the item from StarryHi, i have order 28cm wok and 28cm lid, but they don't fit at all. May i know is the lid is wrong or the wok is wrong? ??????? Answer : [Re] Inquiry for the item from mashi_juan83Question : [Re] Inquiry for the item from mashi_juan83Hello. It's Monday, so it takes a little while to respond. We are responding sequentially, so please be patient. Thank you. Answer : [Re] Inquiry for the item from chounhianAnswer : [Re] Inquiry for the item from eastseapearlAnswer : [Re] Inquiry for the item from NotfunHi Seller,
Could I know that this Stone Coating Two Hand Work 28cm can put into the steamer cooker as a bowl ?
Thank you. Answer : [Re] Inquiry for the item from aslinwoo27Dear customer. It is possible if the size is the same. Thank you. Question : [Re] Inquiry for the item from aslinwoo27Hi Seller,
我的意思是可以把Stone Coating Two Hand Work 28cm放進去蒸鍋裡面當蒸碗使用嗎?
謝謝! Answer : [Re] Inquiry for the item from aslinwoo27Question : [Re] Inquiry for the item from aslinwoo27Hi Seller,
Thanks for your reply.
我已經下單了,我可以知道如何保養這些鍋具?
第一次使用請問要怎樣開鍋? 就是如何清潔鍋具了才開始使用?
我也有下單Lowenthal New Olivia Nature Titanium Work 28cm做法也一樣嗎? Answer : [Re] Inquiry for the item from aslinwoo27You can manage it just like a normal pot There is no big difference. Thank you. May i know the diff bet this n the green type in another listing? Answer : [Re] Inquiry for the item from ksecretsDear customer. The design is different. There is no big difference. Thank you. Question : [Re] Inquiry for the item from ksecretsThickness? But the price big diff!! Answer : [Re] Inquiry for the item from ksecretsAnswer : [Re] Inquiry from sarahsoh73Hi seller, received the pans, any special treatment needed before I use the pan? Thanks Answer : [Re] Inquiry for the item from ezy74[First time use] 01. Wipe the skillet side with a kitchen towel.
02. Wipe gently with dish soap to avoid scratches.
03. Boil only 2/3 of the frying pan with water.
04. Add a tablespoon of baking soda to boiling water. And add vinegar. (You can see that it's boiling because of the chemical reaction of baking soda and vinegar.)
05. Put the oil in a frying pan, heat it over low heat, and wipe it off two or three times to form an oil barrier that will extend the life of the coating.
[Management method] If you immerse a hot frying pan directly in cold water, a sudden change in temperature can cause cracks in the coating. Therefore, it is recommended to cool the frying pan before washing.
If you cook using only oil, you can preheat it and clean it with oil.
If a variety of seasonings are used, mix water and vinegar in a 1: 1 ratio, cut them off together, scrub with a soft sponge and rinse.
Hi seller, dishwasher safe? Answer : [Re] Inquiry for the item from hinchoo43Dear customer. It cannot be used in a dishwasher. Thank you. Hi, why is Square Pan (21 cm) not available in dropdown list for selection? Answer : [Re] Inquiry for the item from chansw147Dear customer. As a result of testing, you can select the product. At what stage can't I choose? You can choose from option 2. Answer : [Re] Inquiry for the item from iccyviperQuestion : [Re] Inquiry for the item from iccyviperAnswer : [Re] Inquiry for the item from iccyviperQuestion : [Re] Inquiry for the item from iccyviperAnswer : [Re] Inquiry for the item from iccyviperQuestion : [Re] Inquiry for the item from iccyviperAnswer : [Re] Inquiry for the item from iccyviperCan it by use with induction cooker? Answer : [Re] Inquiry for the item from Happyfamilys4Dear customer This product cannot be used for induction. Products that can be used for induction are marked with 'IH'. For more products, search for 'wepskorea' and click on our store to search for 'IH'. Thank you. Hi Seller
May I know the difference of item 1) egg pan (20cm) and 2) baby pan (20cm)? Besides the different of height, what are the difference of these 2 pans? Thank you. Answer : [Re] Inquiry for the item from lifesky_occDear customer. The difference in height. Thank you. Which is a healthier lowenthal option?Stone or Ceramic? Answer : [Re] Inquiry for the item from ElvinaDear customer. Lowenthal frying pan is stone coated. Thank you. Which lowenthal coating is more durable? Stone or Ceramic? Answer : [Re] Inquiry for the item from ElvinaDear customer. Lowenthal frying pan is stone coated. Thank you. Answer : [Re] Inquiry for the item from JancisHi, whats the weight for no.9 and no.12? Answer : [Re] Inquiry for the item from musicAnswer : [Re] Inquiry for the item from simonhkchongCan Lowenthal pans and wok be used on ceramic/electric cookers? Answer : [Re] Inquiry for the item from teresa_desilvaDear customer This product cannot be used for induction. Products that can be used for induction are marked with 'IH'. For more products, search for 'wepskorea' and click on our store to search for 'IH'. Thank you. Hi,
How heavy is no.8 and no.11? Thanks. Answer : [Re] Inquiry for the item from musicAnswer : [Re] Inquiry for the item from MAYJust received my order of 30cm wok + 20cm egg pan, please forward instructions to clean/upkeep of wok before usage. Can we use high heat for wok ? Answer : [Re] Inquiry for the item from leesowkengkaren[First time use] 01. Wipe the skillet side with a kitchen towel.
02. Wipe gently with dish soap to avoid scratches.
03. Boil only 2/3 of the frying pan with water.
04. Add a tablespoon of baking soda to boiling water. And add vinegar. (You can see that it's boiling because of the chemical reaction of baking soda and vinegar.)
05. Put the oil in a frying pan, heat it over low heat, and wipe it off two or three times to form an oil barrier that will extend the life of the coating.
[Management method] If you immerse a hot frying pan directly in cold water, a sudden change in temperature can cause cracks in the coating. Therefore, it is recommended to cool the frying pan before washing.
If you cook using only oil, you can preheat it and clean it with oil.
If a variety of seasonings are used, mix water and vinegar in a 1: 1 ratio, cut them off together, scrub with a soft sponge and rinse.
Hi
For no.7 (casserole 28 cm) photobelow, can we use it directly on kitchen stove to grill chicken chop, satay or yakitori skewers? Answer : [Re] Inquiry for the item from jiotanlkDear customer. It is a frying pan that you can use it directly on kitchen stove. Thank you. Question : [Re] Inquiry for the item from jiotanlkHi
Is Lowenthal and Kitchen Art (photo attached) series sold by you of same type? What is the difference ? Answer : [Re] Inquiry for the item from jiotanlkDifferent brands and different coating methods. Please refer to the product detail page. Thank you. Hi, For no.2 it stated size 36.5cm x 20cm x 7cm, which lid should I choose? Answer : [Re] Inquiry for the item from GarickDear customer. No. 2 is a 20cm baby pan, so you can choose a 20cm lid. Thank you. Hi. What is the difference between stone coating and ceramic coating. And how will that affect the shelf life of the wok? Can both types be used for over the fire stove ? Answer : [Re] Inquiry for the item from michemberDear customer Can be used for stoves. It is the difference between the coating material and the customer's personal preference. Thank you. Answer : [Re] Inquiry for the item from leesowkengkarenDear customer This is Lowenthal. Produced in Korea and shipped from Korea. Thank you. What is the weight of Item #6 the 28cm wok with one handle? Answer : [Re] Inquiry from lilian_kwekDear customer It weighs about 700g. Thank you. Hi can the pot or pan be used on stove? Ceramic and stone? Both able to use on Stove? Answer : [Re] Inquiry for the item from ru_candy11Dear customer This product cannot be used for induction. Products that can be used for induction are marked with 'IH'. For more products, search for 'wepskorea' and click on our store to search for 'IH'. Thank you. Suitable for ceramic stove? Answer : [Re] Inquiry for the item from rose4_909Dear customer This product cannot be used for induction. Products that can be used for induction are marked with 'IH'. For more products, search for 'wepskorea' and click on our store to search for 'IH'. Thank you. can the ceramic coating tow handle wok be used in microwave oven and convection oven? Answer : [Re] Inquiry for the item from wlfpdnDear customer. This product cannot be used in an oven. Thank you. Answer : [Re] Inquiry for the item from duckedeeDear customer This product cannot be used for induction. Products that can be used for induction are marked with 'IH'. For more products, search for 'wepskorea' and click on our store to search for 'IH'. Thank you. Hi, you don't sell the square pan? Answer : [Re] Inquiry for the item from CeciliaDear customer. Although Lowenthal will send you a link to purchase other products. Thank you. https://qoo.tn/BjYvGX/Q146050329 Hi, may i know is the base measurement of #6 Wok 28cm & #8 Tow Handle Wok 28cm the same? Thanks in advance Answer : [Re] Inquiry for the item from wendyDear customer Yes it is the same. Thank you. Missing item. Cover lid cannot use Answer : [Re] Inquiry related return and exchange from emily.elxmDear customer. We are very sorry for the inconvenience. I'll send you the lid handle today. Thank you. Question : [Re] Inquiry related return and exchange from emily.elxmI would like to add on purchase , can u send together ? Answer : [Re] Inquiry related return and exchange from emily.elxmQuestion : [Re] Inquiry related return and exchange from emily.elxmSend us a message after purchasing the product and we will send it with you. Answer : [Re] Inquiry related return and exchange from emily.elxmHi will u restock the 30cm wok ? Question : [Re] Inquiry related return and exchange from emily.elxmIt may be stocked later this month. Answer : [Re] Inquiry related return and exchange from emily.elxmI will wait for the 30cm wok Question : [Re] Inquiry related return and exchange from emily.elxmShall I send you the lid handle first? Answer : [Re] Inquiry related return and exchange from emily.elxmQuestion : [Re] Inquiry related return and exchange from emily.elxmI bought the pan and wok but without the LID. Just want to check whether do you only sell the LID? Answer : [Re] Inquiry for the item from carolpyhhttps://qoo.tn/BrohGX/Q146050329 Dear customer Send the purchase link. Thank you. Hi when will the 30cm wok be back in stock? Will it be in time before the promotion ends? Answer : [Re] Inquiry for the item from Sinyee.siahDear customer. It is expected to be stocked at the end of September. Thank you. Answer : [Re] Inquiry for the item from TLMy second purchase. When will you restock the 30cm wok? I hope it is soon. Thanks Answer : [Re] Inquiry for the item from seokhwee2002We can't give you an accurate guide either. We are also waiting for the factory to contact us. Thank you. Question : [Re] Inquiry for the item from seokhwee2002Answer : [Re] Inquiry for the item from seokhwee2002Whats the weight of the 26cm frying pan? Answer : [Re] Inquiry for the item from godzzxcoDear customer. It is about 600g. Thank you. the size is inner size or outer size ? 30CM or 28 CM Answer : [Re] Inquiry for the item from happyman30sgDear customer
The internal size. Thank you. How should I clean the pans for the first time before using ? Thanks Answer : [Re] Inquiry for the item from Jas [First time use] 01. Wipe the skillet side with a kitchen towel.
02. Wipe gently with dish soap to avoid scratches.
03. Boil only 2/3 of the frying pan with water.
04. Add a tablespoon of baking soda to boiling water. And add vinegar. (You can see that it's boiling because of the chemical reaction of baking soda and vinegar.)
05. Put the oil in a frying pan, heat it over low heat, and wipe it off two or three times to form an oil barrier that will extend the life of the coating.
[Management method] If you immerse a hot frying pan directly in cold water, a sudden change in temperature can cause cracks in the coating. Therefore, it is recommended to cool the frying pan before washing.
If you cook using only oil, you can preheat it and clean it with oil.
If a variety of seasonings are used, mix water and vinegar in a 1: 1 ratio, cut them off together, scrub with a soft sponge and rinse.
Answer : [Re] Inquiry for the item from AdHi, may i know when will wok 30cm b restock ? Answer : [Re] Inquiry for the item from leo_avonDear customer. There is no schedule. Thank you. why it's not stated that the pan is PFOA FREE or NON TOXIC? Answer : [Re] Inquiry for the item from zqpbpDear customer. Since it is so basic, it is not indicated separately. Thank you. Hi, Can I place order for item 11, 30cm wok? I can wait for restock, but now I can't order because it's out of stock. Thanks Answer : [Re] Inquiry for the item from Yt2323It is currently out of stock and cannot be ordered. Thank you. Hi, may I know when will the wok 30cm stock be available? Answer : [Re] Inquiry for the item from JOYCELEE.ENGHOOIDear customer. The product is expected to be re-stocked in mid to late September. Sorry. Hi Seller, will you still be coming No. 11 wok?
Thank you! Answer : [Re] Inquiry for the item from GracyBecause there is no stock, we can send it to other Lowhental products. Thank you. Answer : [Re] Inquiry for the item from lawmj71Answer : [Re] Inquiry for the item from JenniferAnswer : [Re] Inquiry for the item from staceymelodyHi, for the pan, what is the weight? Answer : [Re] Inquiry for the item from caroline.lohDear Customer. Hello. Each size has a different weight. Would you like to know what size weight? Hi, I am sorry to order the wrong size 30cm, my order number 138454258 date 22 Aug, the items have not delivered yet. Can you pls help to exchange them for me into smaller size. Thank you in advance! Answer : [Re] Inquiry related return and exchange from Bichthuy0312It was shipped yesterday.
Hi, can you advise if the frying pan need to season prior to using? How do I go about it? Answer : [Re] Inquiry for the item from shirleywsf[First time use] 01. Wipe the skillet side with a kitchen towel.
02. Wipe gently with dish soap to avoid scratches.
03. Boil only 2/3 of the frying pan with water.
04. Add a tablespoon of baking soda to boiling water. And add vinegar. (You can see that it's boiling because of the chemical reaction of baking soda and vinegar.)
05. Put the oil in a frying pan, heat it over low heat, and wipe it off two or three times to form an oil barrier that will extend the life of the coating. Thank you.
Hi is this genuine lowenthal product as I noticed the items came without boxes or warranty certifying the authencity of the item? Pls kindly clarify. Thank you Answer : [Re] Inquiry for the item from ckDear customer. lowenthal is a low-cost product and does not have an official packaging box in Korea. We are an official distributor. If necessary, we will send you the transaction statement. Thank you. Answer : [Re] Inquiry for the item from appfletQuestion : [Re] Inquiry for the item from appfletAnswer : [Re] Inquiry for the item from appfletQuestion : [Re] Inquiry for the item from appfletAnswer : [Re] Inquiry for the item from appfletQuestion : [Re] Inquiry for the item from appfletIs this material considered as "hard anodized aluminum"? How long can the coating last? Answer : [Re] Inquiry for the item from eileengohDear customer. Depending on the number of use and method of use, the period of use varies depending on the user. Thank you. Hi do you have a 30cm lid for the 30cm wok? Answer : [Re] Inquiry for the item from kala.inerdDear customer. If you check the options, you can purchase lid. Thank you. Hi, I've previously made an order for the pans and 1 cover (order no. 320262363). But my wife dropped and broke the glass lid. Can I request to buy another lid separately? Thank you. Answer : [Re] Inquiry for the item from vincentchua 2020-08-12 12:27:13
Yes it is possible. We sent you a purchase link. Thank you.
https://www.qoo10.sg/item/KITCHEN-ART-KITCHEN-ART-FRYING-PAN-WOK-TEMPERED-GLASS-LID-HAPPYCALL-LOWENTHAL/612156583
+View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >> |
 - Lowenthal ★1+1★ Ceramic Cast iron Pots Set / nonstick cooking pot wok pan cookware
- Item Q&A
| Hi, May I know if I can use metal spatula for this pot, and use metal scouring sponge to wash? Thank you Answer : [Re] Inquiry for the item from AngelaDear customer. Metal spatula can be used. However, a silicone or wooden spatula is recommended for the longevity of the product. Thank you. Hi can it be used induction ? Is it dishwasher safe ? Answer : [Re] Inquiry for the item from spspunithaDear customer This product cannot be used for induction. Products that can be used for induction are marked with 'IH'. For more products, search for 'wepskorea' and click on our store to search for 'IH'. Thank you. Answer : [Re] Inquiry for the item from pinkytan70Hi What the group buy $39.90 consist of? Can I just buy one 18cm pot? Or can I just buy one 18cm pot Plus one cooking wok 30cm? Answer : [Re] Inquiry for the item from fangceciliahttps://qoo.tn/BBc8aX/Q102908794 Question : [Re] Inquiry for the item from fangceciliaDear customer. We will send you a link. Note please. Thank you. Answer : [Re] Inquiry for the item from fangceciliaNo promotion package I don’t buy as no promotion package Question : [Re] Inquiry for the item from fangceciliaSingle items are not promoted. Thank you. Answer : [Re] Inquiry for the item from sunny_doll88Question : [Re] Inquiry for the item from sunny_doll88Answer : [Re] Inquiry for the item from sunny_doll88
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 - Ecomom Multi Baby bottle Anion UV sterilizer Warmer ECO-33 ECO-22
- Item Q&A
| Hi, Can I buy just UV lamp for replacement purpose? Answer : [Re] Inquiry for the item from seowyan88Dear customer. URL that can be purchased. Thank you.
https://qoo.tn/BTs0cX https://qoo.tn/BXs0cX Hihi. The replacement UV lamp doesn't seem compatible with the one in the sterilizer. The sterilizer one is so much bigger. And I bought 3 replacement lamps. Answer : [Re] Inquiry for the item from JosephineQuestion : [Re] Inquiry for the item from JosephineDear customer. The delivered product is a dry lamp. You may have a dry lamp. We will send 3ea UV lamps tomorrow. We are very sorry for the inconvenience. Answer : [Re] Inquiry for the item from JUNQUAN88Question : [Re] Inquiry for the item from JUNQUAN88Answer : [Re] Inquiry for the item from JUNQUAN88Question : [Re] Inquiry for the item from JUNQUAN88Answer : [Re] Inquiry for the item from JUNQUAN88Question : [Re] Inquiry for the item from JUNQUAN88Answer : [Re] Inquiry for the item from simjh85Answer : [Re] Inquiry related delivery from sunakim51Hi, may I know how often the UV lamp needs to be changed, or how do we know when it needs to be changed? Thank you. Answer : [Re] Inquiry for the item from gninnuyDear customer.
The UV lamp is the same concept as the fluorescent lamp used at home, and the replacement period may be flexible depending on the environment or frequency of use. It is recommended to change it about once every six months to one year to strengthen the sterilization power. For customers with very high frequency, we recommend that you replace them quarterly every 3 months to maintain the same sterilizing power as the first time.
Thank you. Question : [Re] Inquiry for the item from gninnuyHi seller, do you ship this item to Australia (Melbourne-Victoria)? Thanks Answer : [Re] Inquiry related delivery from HazelDear customer.
Urgent [Departure from KR] Delays for overseas delivery and not accepted (20.7.21 update) Australia is included in unacceptable countries.
Thank you. Can I check if this comes with any warranty? Answer : [Re] Inquiry for the item from kai****Local warranty is not provided. The warranty is 1year from seller. In the case of initial defectiveness, 100% free exchange and refund are possible. If a product problem occurs during use, the repair fee is free during the warranty period, but the delivery cost is the responsibility of the customer.
Answer : [Re] Inquiry related delivery from bai****Answer : [Re] Inquiry for the item from sea****Answer : [Re] Inquiry for the item from Car****Answer : [Re] Inquiry for the item from pre****Answer : [Re] Inquiry for the item from xie****Hi can i just buy the uv replacement lamp? Answer : [Re] Inquiry for the item from Emj**** Dear Customer. hello. Yes. available. You can purchase G4T5 items from the site below. All brands are compatible regardless.
https://www.qoo10.sg/s/G4T5?keyword=g4t5&keyword_auto_change=
Answer : [Re] Inquiry for the item from sta****Hi, may I know which country is this product manufactured in? And also, whether there is any local warranty? Thanks Answer : [Re] Inquiry for the item from fsw****Dear Customer. hello. Made in korea. The warranty is 2year from seller. Thank you. Question : [Re] Inquiry for the item from fsw****Thank you. Warranty is local in Singapore or in Korea? Answer : [Re] Inquiry for the item from fsw****Dear Customer. Hello. Thank you for order. Local warranty is not provided. The warranty is 2year from seller. In the case of initial defectiveness, 100% free exchange and refund are possible. If a product problem occurs during use, the repair fee is free during the warranty period, but the delivery cost is the responsibility of the customer. Thank you. Answer : [Re] Inquiry for the item from ark****Answer : [Re] Inquiry for the item from sit****Answer : [Re] Inquiry for the item from ada****Question : [Re] Inquiry for the item from ada****Answer : [Re] Inquiry for the item from ada****Question : [Re] Inquiry for the item from ada****Answer : [Re] Inquiry for the item from ada****Question : [Re] Inquiry for the item from ada****Answer : [Re] Inquiry for the item from ada****Question : [Re] Inquiry for the item from ada****Answer : [Re] Inquiry for the item from ada****Question : [Re] Inquiry for the item from ada****Answer : [Re] Inquiry for the item from ada****Hi, May I have the outer measurements in cm? Answer : [Re] Inquiry for the item from ada****Hi may i know the Depth in cm? Question : [Re] Inquiry for the item from ada****Dear Customer. Hello. Product size is 2.5 x 40.3 x 34 cm. Answer : [Re] Inquiry for the item from ada****Hi thanks.. 34cm or 40.3cm is the Depth? Question : [Re] Inquiry for the item from ada****Dear Customer. Hello. Sorry for late reply. We entered wrong Product dimensions are (WxHxD) 32.5 x 40.3 x 34 cm. Answer : [Re] Inquiry for the item from ada****Question : [Re] Inquiry for the item from ada****Thank you. Have a nice day. Hi is this big enough for 9 bottles? What is the inside dimension? Answer : [Re] Inquiry for the item from fi.****Dear Customer. Hello. More than 12 baby bottle can be stored. Internal dimensions are 24 x 27.5 x 31 cm. Hi, may I know how long it take to ship to Singapore? If there is spoilt , how to exchange ? Do I have to ship back to Korea? Thanks Answer : [Re] Inquiry related delivery from kat****Dear Customer. Hello. The average delivery time is 7 to 10 days. However, the delivery service was suspended until September 26 due to Korean holidays. (Shipping company closed) For this reason, your order will be shipped sequentially from September 27th.
In the case of initial defectiveness, 100% free exchange and refund are possible. If you have any problem with the product during use, you should send the product to Korea. Question : [Re] Inquiry related delivery from kat****Hi, I understand the holidays are from 12-14th Sep and another one on Sep 23rd. I just placed order. Would it be shipped out after 16th September ? Answer : [Re] Inquiry related delivery from kat****Dear Customer. Hello. Thank you for order. Yes. This product will be shipped on September 16. Answer : [Re] Inquiry for the item from nin****Dear Customer. hello .sorry for late reply. The warranty is 1year from seller. Thank you. Answer : [Re] Inquiry related delivery from tno****
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![[Gateman] Digital Door Lock WF-20 / Password + fingerprint / digital doorlock](https://gd.image-gmkt.com/li/820/484/1421484820.g_260-w-st_g.jpg) - [Gateman] Digital Door Lock WF-20 / Password + fingerprint / digital doorlock
- Item Q&A
| Please send me English version catalog. Answer : [Re] Inquiry for the item from sohelranapremDear customer. Please send me your email address. Thank you. Please send me English version catalog Answer : [Re] Inquiry from sohelranapremDear customer. Please send me your email address. Thank you. Hi,
Is there any English manual provided? And does it comes with any warranty? Kindly advise. Thanks. Answer : [Re] Inquiry for the item from ahgirl_18Dear Customer. Hello. English manuals will be sent by e-mail. Local warranty is not provided. The warranty is 1year from seller. In the case of initial defectiveness, 100% free exchange and refund are possible. If a product problem occurs during use, the repair fee is free during the warranty period, but the delivery cost is the responsibility of the customer. Thank you. Hi,
Is there any English manual provided? And does it comes with any warranty? Kindly advise. Thanks. Answer : [Re] Inquiry for the item from ahgirl_18Dear Customer. Hello. English manuals will be sent by e-mail. Local warranty is not provided. The warranty is 1year from seller. In the case of initial defectiveness, 100% free exchange and refund are possible. If a product problem occurs during use, the repair fee is free during the warranty period, but the delivery cost is the responsibility of the customer. Thank you. Hi, what is the dimensions for the door grove that is to be fixed on to the door frame..? Answer : [Re] Inquiry for the item from borekillOutdoor 64.6(W)*160.5(H)*20(D)mm Interior 142.1(W)*87.1(H)*36.4(D)mm Thank you. Question : [Re] Inquiry for the item from borekillI am referring to the door grove, where the tongue will be inserted when the device lock. I am referring to the fact that will be installed on the door frame I'm not referring to the panels, that are being installed on the door itself. Answer : [Re] Inquiry for the item from borekillI am referring to the door grove, where the tongue will be inserted when the device lock. I am referring to the fact that will be installed on the door frame I'm not referring to the panels, that are being installed on the door itself. Question : [Re] Inquiry for the item from borekillI made an inquiry to the customer center in Korea, but it seems that it is difficult to provide information on that part. Thank you. my order 314124574, when can I get it? Thanks! Answer : [Re] Inquiry related delivery from 210****Dear Customer. Hello. Thank you for order. Your order will ship tomorrow. The average delivery time of the product is about 7 to 10 days. Thank you. Question : [Re] Inquiry related delivery from 210****Hi I received the item. Do you have English install manual? Answer : [Re] Inquiry related delivery from 210**** Dear Customer. Hello. This massenger cann't attache document file. Please provide your email address and we will send you an English manual. Thank you.
Question : [Re] Inquiry related delivery from 210****please send to jo_ng2804@yahoo.com Answer : [Re] Inquiry related delivery from 210****Dear Customer. We have sent you the English manual by e-mail. Please confirm. Question : [Re] Inquiry related delivery from 210****Answer : [Re] Inquiry related delivery from 210****Question : [Re] Inquiry related delivery from 210****Hi, used for few months only and now the device say cannot recognised finger print? Answer : [Re] Inquiry related delivery from 210****Turn the product off and on again.
Local warranty is not provided. The warranty is 1year from seller. In the case of initial defectiveness, 100% free exchange and refund are possible. If a product problem occurs during use, the repair fee is free during the warranty period, but the delivery cost is the responsibility of the customer. Thank you. Answer : [Re] Inquiry for the item from shawnteo7Hi,
May i know how many fingerprint that we can register on this digital doorlock device?
Thank you. Answer : [Re] Inquiry for the item from littlecutepig86Dear customer. 20 fingerprints can be registered. Thank you. Answer : [Re] Inquiry for the item from ivyIs it including installation? Answer : [Re] Inquiry for the item from yen****Dear Customer. Hello. Installation not included. Thank you. Answer : [Re] Inquiry for the item from Ber****Does it include installation? Answer : [Re] Inquiry for the item from yen****"Dear Csutomer. Hello. Sorry. This product is not provided for installation. I'm sorry it didn't help."
Answer : [Re] Inquiry for the item from edd****Hi Can this be installed on glass door? Answer : [Re] Inquiry for the item from 245****Hello. Installation on glass doors is expected to be difficult. Can this be installed on Singapore HDB main doors? See image Answer : [Re] Inquiry for the item from tan****Dear Customer. Hello. Most of these products can be installed. Check the image and check if it can be installed. Hi Seller,
I am looking for a fingerprint lock with access card/tag. Can this lock be able to use access card/tag? Thanks. Answer : [Re] Inquiry for the item from jan****Dear Customer. Hello. Sorry. This product does not use cart keys. Sorry for not helping you.
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 - GATEMAN Wide Handle Digital Door Lock WG-100 WG-200 / 4 Card Key + Password
- Item Q&A
| Answer : [Re] Inquiry for the item from def_beautyattitudeQuestion : [Re] Inquiry for the item from def_beautyattitudeAnswer : [Re] Inquiry for the item from def_beautyattitudeQuestion : [Re] Inquiry for the item from def_beautyattitudeAnswer : [Re] Inquiry for the item from def_beautyattitudeAnswer : [Re] Inquiry for the item from zac****Question : [Re] Inquiry for the item from zac****Answer : [Re] Inquiry for the item from zac****I have the shorter one and recently it does not lock and keeps beepingz with all the light indicators lighting up when I try to close the door. What is the issue with it? Answer : [Re] Inquiry for the item from yeo****Dear Customer. Hello. Sorry. I can't check what product I'm using because my order history is not confirmed. Please provide the order number and product symptoms in more detail.
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 - Samsung Smart Digital Door lock SHS-1321 / number rfid card Doorlock
- Item Q&A
| Can install ? Hv fingerprint? Answer : [Re] Inquiry for the item from 5skqkuhtkaDear Customer. Hello. Sorry. This product is not provided for installation. I'm sorry it didn't help. Hi does it come with any RF iD ring or card? Please clarify .
Thanks Answer : [Re] Inquiry for the item from emotarelliDear customer. As shown in the picture, 2 pieces each are provided. Thank you. Do it include installation?? Answer : [Re] Inquiry for the item from ChristineDear Customer. Hello. Sorry. This product is not provided for installation. I'm sorry it didn't help. Hi, I want to buy this digital lock and replace the old mechanical lock on my door. Will there will be any compatibility issue? Is the installation service included? Answer : [Re] Inquiry for the item from dereklip2Dear Customer. Hello. Sorry. This product is not provided for installation. I'm sorry it didn't help. Hi, can I confirm there are 4 card keys included in the package? Also, may I know the differences between a card key ring type and smart card key attachment type. Answer : [Re] Inquiry for the item from justinloht8Four keys are included. Smart key is attached type. See image. Thank you. Question : [Re] Inquiry for the item from justinloht8Thank you very much for your clarifications.
I’d also like to find out if in the case the electronic in the digital lock were to be damaged, is there a manual way to override the system and open the lock? Answer : [Re] Inquiry for the item from justinloht8Customer We are a distributor, so you should check the manual for more information about the product. Thank you. Hi I intend to get this for my main gate and door. Can I use the same key to access both? Answer : [Re] Inquiry for the item from ZHI****Dear customer. It can be used with the same key. Thank you. Answer : [Re] Inquiry for the item from ivy****Am i able to fix this on metal gates in hdb Answer : [Re] Inquiry for the item from may****Dear Customer. Hello. Sorry. I did not understand properly. Hi there,
How many RFID does this come with? Answer : [Re] Inquiry for the item from 262****Dear Csutomer. Hello. 4 card keys are included. Thank you. Does this lock suit Singapore Housing Development Board (HDB) flats? Answer : [Re] Inquiry for the item from viv****Dear Customer. hello. Sorry. We are overseas sellers. Because I do not know about HDB apartment. Please take a photo and send us your inquiry for more accurate confirmation.
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 - Philips 72087 Lever2 LED Table Lamp / Desk Floor Light Stand / Book study led light for room
- Item Q&A
| Any warranty in Singapore? What is warranty period? Answer : [Re] Inquiry from caninelover88Dear Customer. Hello. Local warranty is not provided. The warranty is 1year from seller. In the case of initial defectiveness, 100% free exchange and refund are possible. If a product problem occurs during use, the repair fee is free during the warranty period, but the delivery cost is the responsibility of the customer. Thank you. Question : [Re] Inquiry from caninelover88I am still confused. Do I register with Philips Singapore for 1 year warranty? If not, who do I register with and in which country? I must know before I place my order. Thanks. Answer : [Re] Inquiry from caninelover88One year warranty in Korea only. If the product needs to be repaired, it must be sent to Korea. Shipping costs are the responsibility of the customer. Thank you. Answer : [Re] Inquiry for the item from ShirlenachiamscHi what is the maximum Lumen of this light ? Thanks Answer : [Re] Inquiry for the item from nakacooDear customer. Please check the product detail page. Thank you. Hi,
may i know the warranty period and where to go to for warranty? thank you. Answer : [Re] Inquiry from zonexoDear Customer. Hello. Thank you for order. Local warranty is not provided. The warranty is 1year from seller. In the case of initial defectiveness, 100% free exchange and refund are possible. If a product problem occurs during use, the repair fee is free during the warranty period, but the delivery cost is the responsibility of the customer. Thank you. Hi seller, I want to buy the Philips 72087 Level 2 LED Table lamp. Please can you make sure you ship the correct newer model. I read the review of one of your customers who received the older model. Answer : [Re] Inquiry for the item from dougDear customer. At that time, we sent the old model due to a packaging mistake, and the difference was refunded. You will receive it as model 72087. Thank you. Order no: 330143192 Hi seller, I ordered the lamp 72087 from you but you sent me 66127 instead. The price difference is $10. As sending the item back to you for exchange is troublesome, please just refund me $10 for this purchase. Thanks. Answer : [Re] Inquiry related cancel and refund from jaclinechuaDear customer. We are very sorry for the inconvenience. There seems to be a mistake while packaging the product. A $10 partial refund has been processed. Thank you. Question : [Re] Inquiry related cancel and refund from jaclinechuaHi seller, it has been a week and I still have not received the refund. Please check and let me know when the refund will be fulfilled. Thanks. Answer : [Re] Inquiry related cancel and refund from jaclinechuaWe completed partial refund on November 2. It will be refunded in Qmoney. Refunds are processed by Qoo10 itself. Please contact Q10oo customer center. Thank you. Question : [Re] Inquiry related cancel and refund from jaclinechuaI see.. just checked qmoney and saw the $10. Thanks. Answer : [Re] Inquiry related cancel and refund from jaclinechuaIs this using 3 pin plug ?? Answer : [Re] Inquiry for the item from jaclinechuaDear customer The plug type is 2pin korea plug type(C type). This product uses 220V like Singapore. It can be used in Singapore without trans. In some cases, you may need to use a plug converter. Thank you. Hi can I ask if this desk lamp can use for Zoom meeting to brighten up the face ? Not appearing dark ? Please reply urgently before I place order. Thanks! Answer : [Re] Inquiry for the item from jaztalkDear customer. This product is a typical lamp. Thank you.
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 - HappyCall Axlerim HC-BL7100 Blender / Food fruit mixer / Juice / Juicer Maker
- Item Q&A
| Answer : [Re] Inquiry for the item from heekim19
|
![[Happy call] Duplex pan series ★16-Type★ Frying Wok fish grill cooking](https://gd.image-gmkt.com/li/413/771/1621771413.g_260-w-st_g.jpg) - [Happy call] Duplex pan series ★16-Type★ Frying Wok fish grill cooking
- Item Q&A
| Is no.15 and no.16 IH pans suitable for use on induction stove ? Answer : [Re] Inquiry for the item from j2cquelineekYes, 15 and 16 can be used in induction. Thank you. Answer : [Re] Inquiry for the item from JesWhich model is detachable on the pot for easier washing? Answer : [Re] Inquiry for the item from micbabe88Dear customer. There is no separate product among the products. We will send you a link to a separate product. Thank you.
https://qoo.tn/But2XX/Q135896611 Hi Seller, I just received the pan and there's a broken piece on the side of the pan. Also, water is leaking when i flip it. Please kindly do a refund / exchange for it. Thanks Answer : [Re] Inquiry related return and exchange from aiwei_Question : [Re] Inquiry related return and exchange from aiwei_Answer : [Re] Inquiry related return and exchange from aiwei_Dear customer. Sorry. There seems to be a problem during shipping. We apologize for any inconvenience. I'll give you two suggestions.
1. refund. 2. We can prepare a replacement product and send it to you.
Which option would be better for you? Please tell us your opinion. Sorry for the inconvenience once again. Question : [Re] Inquiry related return and exchange from aiwei_Please take a picture and send it to us even when the product is open. Thank u Answer : [Re] Inquiry related return and exchange from aiwei_Please take a picture of the product packaging and send it to us. If it is damaged during delivery, you must request damage compensation from the shipping company. Question : [Re] Inquiry related return and exchange from aiwei_Hi there, i have thrown the box away Answer : [Re] Inquiry related return and exchange from aiwei_Do I have to pay for shipping back if you replace a new one for me? Question : [Re] Inquiry related return and exchange from aiwei_Answer : [Re] Inquiry related return and exchange from aiwei_Question : [Re] Inquiry related return and exchange from aiwei_You do not have to pay for the return cost. Answer : [Re] Inquiry related return and exchange from aiwei_However, you must discard the box and send it well packed. Question : [Re] Inquiry related return and exchange from aiwei_Answer : [Re] Inquiry related return and exchange from aiwei_We will send you a pickup delivery. Please specify a date. Please pack well and send. Thank you. Question : [Re] Inquiry related return and exchange from aiwei_You can send pickup on 21st Jan. I have packed them already Answer : [Re] Inquiry related return and exchange from aiwei_Unfortunately, Qdelivery service cannot be applied on the same day. You can apply for Qdelivery one day in advance. Please set the date again. Thank you. Question : [Re] Inquiry related return and exchange from aiwei_Please arrange for pick up on 25th January. Thank you. Answer : [Re] Inquiry related return and exchange from aiwei_I applied for pickup. Thank you. Question : [Re] Inquiry related return and exchange from aiwei_Answer : [Re] Inquiry related return and exchange from aiwei_Question : [Re] Inquiry related return and exchange from aiwei_You do not need to print. Just pack it well and send it. Thank you. hi, are there any differences between red and brown? duplex pan vs comb duplex pan vs titanium duplex pan? can you also explain the difference between seal *1 or *2 or *3 or *4? if i flip both side of the pan, which model will leak? Answer : [Re] Inquiry for the item from chin1028Dear customer. There is only color difference, not function. The functions are similar and the model is different in appearance. seal is rubber packing 1* 2* And it shows the quantity. Thank you.
Question : [Re] Inquiry for the item from chin1028What function is the pressure seal? if we don't use the seal, when we cook with a lot of oil and water, does it leak when we turn and flip both side of the pan? Answer : [Re] Inquiry for the item from chin1028Basically, it's in a double-sided fan, but it's bought by customers who want extra. Thank you. Question : [Re] Inquiry for the item from chin1028unfortunately you did not answer my question if oil or water will leak when we turn and flip double side, this is the third time i repeat myself asking the same question. you did not want to answer question, so this is counterfeit product? Answer : [Re] Inquiry for the item from chin1028This product does not leak oil or water. We have various products of Happy Call. Only genuine products are handled. Thank you. Hi, I have placed order since last Thursday. But shipping status shows it's still in transit for the past 4 days. Need the item for mom's birthday by this Friday. Can help to expediate please. Answer : [Re] Inquiry related delivery from spyou00Dear customer. It has been shipped. Currently, it takes longer than usual for barcodes to be scanned after stocking in the warehouse. Please understand this. Thank you. Hello, If i buy today, how fast i can get the delivery to USA address? Please let me know. Thanks! Answer : [Re] Inquiry related delivery from ramandsouzaDear customer. Logistics services are currently delayed both in Korea and globally. Dates cannot be guaranteed. It takes 15-30 days to the United States. Thank you. Hello, I want to buy Happycall Jumbo Grill to be delivered USA address. Can you tell me within how much time you can deliver to USA address, if make the payment today ? I need this urgently.
Thanks! Answer : [Re] Inquiry related delivery from ramandsouzaDear customer. You can purchase it on the global site. Due to the recent Corona, it is difficult to accurately guide the delivery schedule. Delivery times are long to the United States. You should expect from 15 to 30 days. If you want to ship faster, you will need to pay extra shipping fees. Thank you. Question : [Re] Inquiry related delivery from ramandsouzaHow much for extra shipping fee ?
Answer : [Re] Inquiry related delivery from ramandsouzaIt depends on the region. You need to enter your address to find out. Please contact Q10 Customer Center for the shipping fee. Thank you. Question : [Re] Inquiry related delivery from ramandsouzaThis is the address - Benjamin F Bostic 27 JACKSON ST ANSONIA, CT 06401-1209 United States Answer : [Re] Inquiry related delivery from ramandsouzaIt is difficult to search on the seller side. Please contact Q10 customer center. Thank you. Hello. I am looking to buy two 20cm Lid happycall Can i them from you ? Thank you Answer : [Re] Inquiry from scillatlvDear customer. There is no Happy Call 20cm lid. Thank you. Question : [Re] Inquiry from scillatlvYes 😅 My son broke it ... comes with the 20cm pot Answer : [Re] Inquiry from scillatlvThis size does not sell only the lid. Sorry for not being able to help. Hi, Can be use on induction cooker? Answer : [Re] Inquiry for the item from gwenzenlynkohDear customer This product cannot be used for induction. Products that can be used for induction are marked with 'IH'. For more products, search for 'wepskorea' and click on our store to search for 'IH'. Thank you. Hi, do you offer shipping to Australia? Answer : [Re] Inquiry related delivery from emily_9210Dear customer Australia is currently a restricted acceptance country. Thank you. Is there a model that can split the 2 pan with graphene? Answer : [Re] Inquiry for the item from adachi110Dear customer. There is no separate product. Thank you. Answer : [Re] Inquiry for the item from angelacheongcpQuestion : [Re] Inquiry for the item from angelacheongcpAnswer : [Re] Inquiry for the item from angelacheongcpInduction can use which model. And for frying fish, qhich model is good. Answer : [Re] Inquiry for the item from gilliansim13Hi Products available for induction are marked with IH. Option 14. 15. 16. is for that. All products are suitable for grilling fish. If you need to more space for frying, the inside of Synchro IH Jumbo Grill Pan(option16) is a bit higher then others. Thank you. For induction use which model? Please advise Answer : [Re] Inquiry for the item from doreen_lee_gyhttps://qoo.tn/BGNaIX/Q146050329
Dear customer Attached the link to purchase Indeokseonyong. Thank you. Question : [Re] Inquiry for the item from doreen_lee_gyFor no. 15 n 16, I can use on my induction stove ? Answer : [Re] Inquiry for the item from doreen_lee_gyDear customer This product cannot be used for induction. Products that can be used for induction are marked with 'IH'. For more products, search for 'wepskorea' and click on our store to search for 'IH'. Thank you. May I know what’s the difference between model no, 15 n 16
Both can use on induction right. Answer : [Re] Inquiry for the item from doreen_lee_gyDear customer There is a difference in height, and No. 16 is a grill pan. Thank you. Answer : [Re] Inquiry for the item from Michbb4Question : [Re] Inquiry for the item from Michbb4Answer : [Re] Inquiry for the item from Michbb4Question : [Re] Inquiry for the item from Michbb4Answer : [Re] Inquiry for the item from Michbb4Question : [Re] Inquiry for the item from Michbb4Answer : [Re] Inquiry for the item from Michbb4Question : [Re] Inquiry for the item from Michbb4Answer : [Re] Inquiry for the item from Michbb4Question : [Re] Inquiry for the item from Michbb4Answer : [Re] Inquiry for the item from Michbb4Answer : [Re] 來自siuyan910會員的商品咨詢。which model grill pan can detech from each other? Answer : [Re] Inquiry for the item from weng0110Dear customer Product names with the word grill are for grills. Thank you. Hi When can i get the item to be deliver to me? Answer : [Re] Inquiry related delivery from hafizrosdi87Dear customer Delivery usually takes 7-12 days. However, due to the current Corona, the delivery may be slightly delayed and it may take 10 to 15 days. Thank you.
Hi I’d like to enquirer about the IH Synchro pans. The SYnchro IH Duplex Pan and the Synchro IH jumbo Grill Pan.
Which of these is the same as the Happycall Synchro IH Jumbo Pan Code 3002-0087 with The word “ Graphene” written in the inside ? With “crocodile” surface ?
Thank you. Answer : [Re] Inquiry for the item from BeaJoyLYDear customer. It is a product of the same coating method. Thank you. Hi. Do you just sell the pressure seal for the happy call duplex pan? Answer : [Re] Inquiry for the item from ste****What model are you inquiring about? Please send us the exact product name. Question : [Re] Inquiry for the item from ste****It’s the “Bagic Duplex Pan” Answer : [Re] Inquiry for the item from ste****Yes this product is available now. Thank you. Question : [Re] Inquiry for the item from ste****I only want the rubber pressure seal. Not the pan. Do you just sell the rubber seal? Answer : [Re] Inquiry for the item from ste****We do not sell rubber seal only. Do you have ready stock for mini pan? Answer : [Re] Inquiry for the item from str****Sorry This product is currently out of stock. We apologize for the inconvenience. HI Seller, may i know when can i received the item if i order today for the Jumbo frying Pan? Answer : [Re] Inquiry related delivery from 237****Also, may i know which model can use to grill chicken? Jumbo one can? Question : [Re] Inquiry related delivery from 237****Dear customer Delivery usually takes 7-12 days. However, due to the current Covid-19, the delivery may be slightly delayed and it may take 10 to 15 days. Thank you. Answer : [Re] Inquiry related delivery from 237****For grilling chicken, which one is possible? Question : [Re] Inquiry related delivery from 237****We recommend using No. 6 or No. 7. Thank you. Hi Just received my order. How can you prove product is authentic? The packaging I bought from original comes with a white box and yours is just a cardboard. I really doubt if this is a genuine product. Sad! Answer : [Re] Inquiry for the item from onn****Dear customer. We only deal with authentic products. The packaging may be different because our company purchases in bulk and packs it in our company. Thank you. When will the jumbo duplex pan be restocked? Answer : [Re] Inquiry for the item from pau****Dear Customer. Hello. Sorry for late reply. Sorry. The restocking date of the product has not been confirmed. Hi, Just wondering what is pressure seal? is it for transporting use? Answer : [Re] Inquiry for the item from mad****Dear Customer. Hello. This product is installed between the top and bottom fans This helps maintain product pressure. You can check the usage through the image. Question : [Re] Inquiry for the item from mad****so normally is advise to put how much layer of pressure seal? Answer : [Re] Inquiry for the item from mad****Hello. If the product is not damaged, it can be used continuously. It is difficult to guide the exact replacement cycle because it varies depending on the usage environment and method. Hi I received the happy call pan but it does not look authentic. It does not come with extra gasket or have any happy call hologram sticker. Answer : [Re] Inquiry for the item from jer****Dear Csutomer. Hello. What sticker are you talking about? This product is a Happycall product sold in Korea. Because of this, the composition may be slightly different from the products sold locally. In addition, we sell a variety of Happycall genuine products, so don't worry. Are all the models suitable for induction cooker? Answer : [Re] Inquiry for the item from joa****Dear Customer. hello. Sorry This product can not be used in induction stove. Thank you. Answer : [Re] Inquiry for the item from dan****Would you restock mini pan? Answer : [Re] Inquiry for the item from str****Dear Customer. Hello. Sorry. Mini double-sided fans are currently out of stock. Sorry for not helping. Hi Can it be used on ceramic stove? Answer : [Re] Inquiry for the item from jun****Hello. Sorry. it can not be used in induction and ceramic stove. Thank you.
Can I verify if the or her version is usable on induction stove? Also when is estimated delivery? Answer : [Re] Inquiry for the item from sal****Question : [Re] Inquiry for the item from sal****Hello. This product cannot be used in induction. Answer : [Re] Inquiry for the item from lov****Answer : [Re] Inquiry for the item from ble****Can it be use on a induction stove ? Answer : [Re] Inquiry for the item from gen****Dear Customer. hello. Sorry. it can not be used in induction stove. Thank you. Hi seller, if I order now , when will I receive? Thanks Answer : [Re] Inquiry related delivery from aue**** Dear Customer. Hello. Due to the recent Covid-19, delivery may take 6 to 12 days. Thank you.
What is the difference between the ocher duplex pan and the deep duplex pan other than the weight diff? Answer : [Re] Inquiry for the item from loo****Dear Customer. Hello. There is almost no difference in product performance. Thank you. Hi when is stock coming for mini pan? Answer : [Re] Inquiry for the item from loo****Dear Customer. hello. Sorry. There is no scheduled re-stocking date for the mini fan. Sorry for not helping.
(1) Is this the same as Double-Sided Pan? (2) Any Singapore local warranty? Answer : [Re] Inquiry for the item from nun****Dear Customer. Hello. We will answer your questions. (1) This product is the official Happy Call Double-Sided Pan. Are you asking which model is the same? This product comes with a variety of options. In addition, there may be slight differences from overseas export products.
(2) This product is shipped directly from Korea, and local warranty is not provided. However, in case of initial defect, 100% free exchange and refund are possible. Which model is PFOA free? Answer : [Re] Inquiry for the item from sin****All products have been tested for hazardous substances. Thank you Hello seller, does it work with induction stove? Answer : [Re] Inquiry for the item from cin****Dear Customer. Hello. These products cannot be used in induction. Please refer to the link below for induction capable products.
https://qoo.tn/B0nvYW Answer : [Re] Inquiry for the item from ong****do you have to be model that can separate the top and bottom piece and how much and how long it can deliver to hong kong? Answer : [Re] 來自des****會員的商品咨詢。 Hello. There are only eight models that can separate the top and bottom. Can be shipped to Hong Kong.
Question : [Re] 來自des****會員的商品咨詢。can you show me those models and price Answer : [Re] 來自des****會員的商品咨詢。and how long to ship to hong kong Question : [Re] 來自des****會員的商品咨詢。can you show me those models and price Answer : [Re] 來自des****會員的商品咨詢。Please see: https://qoo.tn/BLG3ZW
For reference, model 01 will be released after March 12 due to the current production delay. Thank you.
Is the Jumbo Grill detachable? Answer : [Re] Inquiry for the item from joh****Dear Customer. hello. It cannot be separated. The removable product is only available for '08 .IH synchro '. Do u sell the happycall iu in.jumbo size? Answer : [Re] Inquiry for the item from cin****Hello. Sorry. I did not understand what 'l iu in.jumbo size' means. The 06 product of choice is Happy Call Jumbo Size. (W 30 x L25.5 x H 7.7cm) Is it right to say this product?
Hi seller, can the mini pan cook 2 pieces of steak at the same time or will I need to buy a bagi size? Answer : [Re] Inquiry for the item from jes****Hello. Please refer to the product size. The size of the ingredients you want to cook is different, making it difficult to answer clearly. Note that it may not be enough to cook two steaks.
Question : [Re] Inquiry for the item from jes****May I know if the size indicated includes the handle? Or is it only the cooking pan size? Answer : [Re] Inquiry for the item from jes****Hello. Sorry for late reply. 'size' is the size of the fan and 'Total length' is the size with the handle.
Hi, which one is with titanium coating? Answer : [Re] Inquiry for the item from sgp****Dear Customer. hello. Titanium coated products can be found at: https://qoo.tn/BzxUyV/Q102908794 Thank you. Can any of them use on induction stove? Answer : [Re] Inquiry for the item from joc****Dear Customer. hello. Models available for induction are '08. IH Synchro Duplex Pan '. The rest is not available in induction. Question : [Re] Inquiry for the item from joc****Can this use on both gas stove and induction? Answer : [Re] Inquiry for the item from joc****Dear Customer. hello. Yes. No 08 is gas and induction all available. The pressure seals are just spare ones, right? All products already have pressure seals? Answer : [Re] Inquiry for the item from joc****Hello. Yes. Product is already equipped with a pressure seal. What is the press pan for? Can it fry a thin fish? Answer : [Re] Inquiry for the item from str****Dear Customer. Hello. Press pan is a product used to make Nurungji. This product is not available for normal cooking.
What is the pressure seal for? Answer : [Re] Inquiry for the item from red****It is a product that helps to achieve high thermal efficiency even on low heat by increasing pressure in the Pan. (See image) Answer : [Re] Inquiry for the item from gur****Which one is Induction IH ? Answer : [Re] Inquiry for the item from mar****Dear Customer. Hello. These products are not available in induction. Thank you.
Hi does this consist of Teflon? Answer : [Re] Inquiry for the item from Nat****This product has a triple coating of ceratinium. The coating is very strong and hard, so food does not stick to the bottom of the pan and the bottom is smooth, making it easy to clean after cooking. Question : [Re] Inquiry for the item from Nat****So it doesnt have teflon ?
Answer : [Re] Inquiry for the item from Nat****Question : [Re] Inquiry for the item from Nat****Answer : [Re] Inquiry for the item from Nat****Hi,
May I know what is the Pressure Seal (Addon)?
Looking forward to your response. Answer : [Re] Inquiry for the item from tkc****Dear Customer. The packing seal is an accessory for strong pressure on both sides (see image). Question : [Re] Inquiry for the item from tkc****Thank you for your reply, is the pressure seal applied by you or DIY by myself?
May I know how many pressure seal should I buy for classic type? Answer : [Re] Inquiry for the item from tkc****By default, pressure seals are worn on all products. Spare pressure seal are not included.
+View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >> |
 - Bomann Mini Sandwich press Maker SM1159W / Waffle bread panini machine grill
- Item Q&A
| Hi, how to manage for cleaning? Answer : [Re] Inquiry for the item from elleneDear customer. If the dough sticks to the plate, melt it gently with vegetable oil (about 4-5 minutes) and remove. Wipe it with a dry cloth or rag. Do not immerse the product in water or other liquids. Thank you. Hi, this is only for sandwich used but can i heat it up for wrap or roti prata? Answer : [Re] Inquiry for the item from elleneDear customer. Yes, it is possible. Thank you. Answer : [Re] Inquiry for the item from my07Answer : [Re] Inquiry for the item from teileen77Hi, can I check what is the plug? Is it three pin like singapore plug? Or have to use an adaptor? Answer : [Re] Inquiry for the item from eye1maskDear customer The plug type is 2pin korea plug type(C type). This product uses 220V like Singapore. It can be used in Singapore without trans. In some cases, you may need to use a plug converter. Thank you.
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 - Sony Alpha A5000 Mirrorless digital camera (16-50mm Lens Kit )
- Item Q&A
| Hi what does it means mirrorless? Can video? Answer : [Re] Inquiry for the item from qistina231105Hi what does it means mirrorless? Can video? Answer : [Re] Inquiry for the item from qistina231105https://en.wikipedia.org/wiki/Mirrorless_interchangeable-lens_camera
Dear customer. It was difficult to explain, so the information was taken from Wikipedia. Thank you.
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 - Kitchen Art Frying Pan Wok Cooking Pot Multi cover / Combined use For 24cm ~ 30cm
- Item Q&A
| Answer : [Re] Inquiry for the item from elli0904Answer : [Re] Inquiry for the item from pongyrIt is a little big, but I think it can be used. Thank you. Answer : [Re] Inquiry for the item from tey****Dear Customer. Hello. Sorry for late reply. The weight is about 500g. Thank you. This price is meant for wok & lid or only lid? Answer : [Re] Inquiry for the item from pm_****Hello. This means only the lid. The wok is not include.
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 - Happy call New Deep Double-Sided Frying Pan 27cm / Gill fry pan oven
- Item Q&A
| Answer : [Re] Inquiry for the item from marie.ngokDear customer This product cannot be used for induction. Products that can be used for induction are marked with 'IH'. For more products, search for 'wepskorea' and click on our store to search for 'IH'. Thank you. Question : [Re] Inquiry for the item from marie.ngokhttps://qoo.tn/ByQPbX/Q147154071 Synchro line can be used in induction.
Answer : [Re] Inquiry for the item from weesirinaHi seller, Can the pan be separated/removed into 2 pans? Answer : [Re] Inquiry for the item from verontteeDear customer. Hello, This product cannot be separated. Thank you. Question : [Re] Inquiry for the item from verontteeAnswer : [Re] Inquiry for the item from verontteeAnswer : [Re] Inquiry for the item from lim****Hi Please check the size of the product you want on the detail page. Thank you. When can I received the product during this covid 19 period if I order today Answer : [Re] Inquiry related delivery from esa****Delivery usually takes 7-12 days. But, due to the current Covid-19, there may be a slight delay in delivery, which may take 10 to 15 days. Thank you.
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 - ELDA IH Non stick Frying pan + Wok 1+1 / Induction egg Square Pans
- Item Q&A
| Hi,saw this with IH means can use on induction? Answer : [Re] Inquiry for the item from CandyDear customer. This product can be used for induction. Thank you. hi seller, the discount shop coupon for Elda is not working as cant be apply during checkout Answer : [Re] Inquiry from jane_ditDear customer. There was a mistake in registering the coupon. We've fixed it now, so please try again in 10 minutes. Thank you. Can be used for induction hob? Answer : [Re] Inquiry for the item from milkycheez2Dear customer This product cannot be used for induction. Products that can be used for induction are marked with 'IH'. For more products, search for 'wepskorea' and click on our store to search for 'IH'. Thank you. what material is the top/pad coating and premier coating? Answer : [Re] Inquiry for the item from 234****It is a diamond coating with nano-diamond powder added. Thank you. Hi,for induction cooking? Answer : [Re] Inquiry for the item from mal****Dear Customer. hello. Sorry. It cannot be used in induction. If I choose setC can I change one fry pan to baby pan? Answer : [Re] Inquiry for the item from eem****Dear Customer. Hello. Sorry. You can not change the current configuration. Sorry for not helping you.
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 - HuBDIC Wrist Automatic Blood Pressure Monitor HBP-700 / glucometer / health monitor
- Item Q&A
| Hi Seller, I’ve just made the 2nd purchase and delivery arrived. First purchase was for my father and this second time is for his friend who saw him using the wrist Bp monitor and request us to help him to buy as it is portable. However, after helping his friend to charge for few hours for the first time, we still couldn’t turn on the monitor. Please advise. Answer : [Re] Inquiry related return and exchange from val_tsbDear customer. Is it displayed on the screen when the charger is connected? After charging, you must turn on the power by pressing the SET button for 3 seconds. Did you proceed like that? Question : [Re] Inquiry related return and exchange from val_tsbHi Seller, Thanks. When connect to charger, there is no image on the display. But after pressing the SET button, I can see the image. 1. How long do I need to charge for the first time and subsequent time? 2. How do I set the date? 3. Is there an english user manual? So that i can teach my father who can teach his friend during his friends gathering. Thanks. Answer : [Re] Inquiry related return and exchange from val_tsbWhen the power is turned on for the first time, the date and time are set with the MEM and SET buttons. Question : [Re] Inquiry related return and exchange from val_tsbI contacted the head office, but there is no English manual:( Answer : [Re] Inquiry related return and exchange from val_tsb1 systolic blood pressure (systolic) 2 Blood pressure measurement unit 3 Minimum blood pressure value (diastolic phase) 4 Pulse rate/value per minute 5 year date and time display 6. Irregular pulse wave display (HB) 7 Battery indication 8 Error indication 9 Heart rate measurement indicator 10 Check memory
Question : [Re] Inquiry related return and exchange from val_tsbThanks. After measuring(tried a few times), attached error will occur. Why is this so? Answer : [Re] Inquiry related return and exchange from val_tsbThis is the case when the cuff is not worn properly After tightening the cuff, measure again. Question : [Re] Inquiry related return and exchange from val_tsbHi Seller, yes. The cuff is tightened when measuring this new set but still seeing this error when measuring. My dad was trying to ensure it works same before passing to his friend. There is no issue with the set that my dad is owning for 1 year. Please advise whether we can do exchange for another set? As his friend really like this bp monitor. Answer : [Re] Inquiry related return and exchange from val_tsbIt's a product my father uses, so I think he knows how to use it. However, please try again after turning the power off and on. It's good to exchange it right away, but it's an international delivery, so it's better to try what you can try as much as possible. Other errors will be translated and sent. Thank you for understanding. Question : [Re] Inquiry related return and exchange from val_tsbErr1 cuff is not worn properly: After wearing the cuff tightly, measure again according to the measurement method. Err2 cuff is too tight: Wear the cuff loosely and measure again according to the measurement method. Err3 pressure exceeded: Take a break and re-measure Err10 or Err11 When motion is detected during measurement: If it moves, it may affect the measurement, so re-measure after rest. If the pulse signal is not detected when measuring Err20: After loosening the clothes around the arm of the sleeve, re-measure Err21 measurement is incorrect: Take a break and re-measure. EExx measurement error occurred: re-measurement
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 - Happycall Stainless cooking Pots 16cm~24cm / induction cookware pot wok frying pan
- Item Q&A
| Answer : [Re] EVENA會員的商品諮詢Dear customer. All Happy Call products are manufactured in Korea. Thank you. Dear Seller Can fry with the pot? Is this non stick? Thank you Answer : [Re] Inquiry for the item from mylimivyDear customer. Yes, it can be used as tempura. Thank you. Can this pot use in Induction Cooker Philips 4911 Answer : [Re] Inquiry for the item from stellachung34Dear customer. All can be used for induction. Thank you. Answer : [Re] Inquiry for the item from BeeDoes this series of pots all work on induction hob? Answer : [Re] Inquiry for the item from oha****Dear Customer. Hello. Yes. it can be used in induction stove. Thank you. How many pots are there and how many days for shipment due to Covid now Answer : [Re] Inquiry for the item from hia****Hi Delivery usually takes 7-12 days. However, due to the current Covid-19, delivery may be slightly delayed and it may take 10 to 15 days. Just choose the quantity you want from the options. Thank you. can it be wash when it is still hot? Answer : [Re] Inquiry for the item from gms****Hello. Yes. Available. However, the product life may be shortened if cold water is brewed immediately in hot condition. This product is more powerful in this area because it is a stainless steel product different from the general coating product, but it is not a good cleaning method. Can the Two Hand pot use in mirowave too? Answer : [Re] Inquiry for the item from 589****Dear Customer. Hello. Not available in microwaves and ovens. How to know if it can be use on my induction? Answer : [Re] Inquiry for the item from jan****Dear Customer. Hello. Yes it can be used in induction stove. Thank you. Answer : [Re] Inquiry for the item from med****
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 - BOMANN 1800W Professional Hair Dryer HD3181PB / Hairdryer 3-stage temperature control
- Item Q&A
| Hi does this product use a two pin or three pin plug? Thanks Answer : [Re] Inquiry for the item from doris_lau_3Dear customer The plug type is 2pin korea plug type(C type). This product uses 220V like Singapore. It can be used in Singapore without trans. In some cases, you may need to use a plug converter. Thank you.
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 - KitchenArt Pink Edition Ceramic 3 pots Set / cooking pot frying pan wok
- Item Q&A
| Can be used to cook food in oven ?? Answer : [Re] Inquiry for the item from teoyianIs it confirmed you will give me a free lid handle with screw after I have order the pan? Kindly advise me the height of the pots for these 3 pots. tks Answer : [Re] Inquiry for the item from dorisclfDear customer Because they are similar in function You can choose a color according to your taste. Thank you. Happy New Year~! Question : [Re] Inquiry for the item from dorisclfwhat is the height of the 3 pots? Answer : [Re] Inquiry for the item from dorisclfQuestion : [Re] Inquiry for the item from dorisclfi want to know the height of each pot (Not weight). Means from bottom to top (height) Answer : [Re] Inquiry for the item from dorisclfYou can check it on the product page too Hi, do you hv 28cm stock pot? Answer : [Re] Inquiry for the item from sheenayongDear customer. Inquiry products are only sell in sets. Thank you.
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 - Happycall portable Mini juice blender HC-MX1000G (Grinder / Mixer / Juicer )
- Item Q&A
| Hi, do you deliver to Korea? Is shipping fee also $1.99 if deliver to Korea? Is it a Korea plug? Answer : [Re] Inquiry related delivery from leesf28Dear customer. It will be shipped from Korea. The plug type is 2pin Korea plug type(C type). This product uses 220V like Singapore. It can be used in Singapore without trans. In some cases, you may need to use a plug converter. Thank you.
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 - Lowenthal New Olivia Titanium Frying pan 1+1 / Cooking non stick Wok pans
- Item Q&A
| What is the materials used fir inner coating? Is it ceramic? Answer : [Re] Inquiry for the item from weiwwyyDear customer. For more information about the product, please refer to the product page. Thank you:) Answer : [Re] Inquiry for the item from wongbanhengQuestion : [Re] Inquiry for the item from wongbanhengAnswer : [Re] Inquiry for the item from wongbanhengQuestion : [Re] Inquiry for the item from wongbanhengAnswer : [Re] Inquiry for the item from wongbanhengAnswer : [Re] Inquiry for the item from MikkiHi, I am getting a set of this New Olivia Nature range, may i know if this is better than " Lowenthal NEW Xylen+titanium Ceramic ".
And what kind utensils/ cooking tools suitable for this ? Answer : [Re] Inquiry for the item from MikkiDear customer. The difference between the two products is the difference in coating and design. Which one can't say is better and I recommend choosing it for your personal preference. And cooking utensils can be used in general cooking utensils. Thank you. Answer : [Re] Inquiry for the item from ksecretsDear customer. Yes there is no promotion. Thank you. Question : [Re] Inquiry for the item from ksecretsAnswer : [Re] Inquiry for the item from ksecretsBecause there is no schedule internally Thank you. Answer : [Re] 來自eddychui0911會員的商品咨詢。Dear customer. This product is not for induction use. Thank you.
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 - ICLEBO x KAKAOFRIENDS Ryan cordless Robot Vacuum+ floor mop Cleaner
- Item Q&A
| What do you mean by your answer that I cannot inquire about your product? I am just asking whether your product comes with remote control and navigation?? Answer : [Re] Inquiry for the item from carrizen2006Sorry. This product does not have a remote control and navigation. Thank you. Hi please advise is this product with remote control and navigation? Answer : [Re] Inquiry for the item from osy031177Dear customer. This product does not have a remote control and navigation. Thank you. Answer : [Re] Inquiry for the item from carrizen2006
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 - HappyCall Best Ceramic IH Diamond Cooking Pot Wok Frying pan series / Cookware
- Item Q&A
| Does Arbot Pot comes with lid? Answer : [Re] Inquiry for the item from AnsonDear customer. The pot type is shipped with the lid. Thank you. Question : [Re] Inquiry for the item from AnsonAnswer : [Re] Inquiry for the item from AnsonWhen can t get my exchange item.. Please provide the date.. Thanks Answer : [Re] Inquiry related return and exchange from hasli627Dear customer. Shipped on February 4th. Tracking number SG3577324 Thank you. Do you have stock for arbor short pot 24cm in grey color now.. Answer : [Re] Inquiry for the item from hasli627Dear customer Yes this product is available now. Thank you. I received wrong model please arrange the exchange ASAP.. Answer : [Re] Inquiry related return and exchange from hasli627Dear customer. We are very sorry for the inconvenience. We will deal with it ASAP. We will send you a pickup service to collect the product. Please set a date. Thank you. Answer : [Re] Inquiry related return and exchange from annie nciQuestion : [Re] Inquiry related return and exchange from annie nciAnswer : [Re] Inquiry related return and exchange from annie nciQuestion : [Re] Inquiry related return and exchange from annie nciAnswer : [Re] Inquiry related return and exchange from annie nciMay i know does Arbo pot 18cm comes with cover? Answer : [Re] Inquiry for the item from wps_1980Dear customer. Pot types include lids. Thank you. Question : [Re] Inquiry for the item from wps_1980Answer : [Re] Inquiry for the item from wps_1980Answer : [Re] Inquiry for the item from AbigailHi can the Low 24cm Grey pot use the same lid and steamer tray as the alumite IH series Low 24cm orange pot? Thanks! Answer : [Re] Inquiry for the item from linstarzDear I know it can be used. For more accurate information, I will contact Happy Call. Thank you. please advise No.2 ceramic pot 20 cm and No. 3 ceramic short 24 cm come with lids or do I need to purchase them separately. Thanks Rose Lim Answer : [Re] Inquiry for the item from rose limDear customer. This product includes a lid. Thank you. Is this compatible with induction cooker? Answer : [Re] Inquiry for the item from jpespisoDear customer This product cannot be used for induction. Products that can be used for induction are marked with 'IH'. For more products, search for 'wepskorea' and click on our store to search for 'IH'. Thank you. Hi seller, this picture is what I have received yesterday evening. The 30cm frying wok is correct. But the small wok is wrong item.please check and advice. Answer : [Re] Inquiry for the item from 969****We have a history of ordering your own small pot. Send your order name and phone number together. Please check. Question : [Re] Inquiry for the item from 969****Seller , after 2 months, still no news from your side. The small wok is wrong item. I ordered 20cm cooking pot instead. I paid extra $10 for the lid too. Please advice Answer : [Re] Inquiry for the item from 969****Why is there no news? I left a message asking me to check it on June 25th. I was waiting for an answer. Why didn't you contact me? It's already been two months. How can I help you? Question : [Re] Inquiry for the item from 969****Can refund the $10 I paid extra for the lid? Actually I need is a soup pot with lid. But u sent me with a wok pot. Answer : [Re] Inquiry for the item from 969****That's exactly 12 dollars. Today, we will refund you with Qmoney. We are very sorry for the inconvenience. Thank you. Question : [Re] Inquiry for the item from 969****Hi seller, it's ok. I understand you are very busy. I love all your stuffs. I'm using the 24cm cooking pot for years which is very good. Will shop again in the future. Thanks. Answer : [Re] Inquiry for the item from 969****If you have any questions, please contact us. Thank you. Question : [Re] Inquiry for the item from 969****Answer : [Re] Inquiry for the item from 969****Hi can ceramic pot and diamond pan use for induction cooker? Answer : [Re] Inquiry for the item from sancai_shiHi This product cannot be used for induction. Products that can be used for induction are marked with 'IH'. For more products, search for 'wepskorea' and click on our store to search for 'IH'. Thank you. Does your 30cm wok comes with lid? Answer : [Re] Inquiry for the item from shanrongDear customer. Wok must be purchased additionally. Thank you. Answer : [Re] Inquiry for the item from ssnorashikinQuestion : [Re] Inquiry for the item from ssnorashikinAnswer : [Re] Inquiry for the item from ssnorashikinQuestion : [Re] Inquiry for the item from ssnorashikinAnswer : [Re] Inquiry for the item from ssnorashikinQuestion : [Re] Inquiry for the item from ssnorashikinAnswer : [Re] Inquiry for the item from ssnorashikinQuestion : [Re] Inquiry for the item from ssnorashikinAnswer : [Re] Inquiry for the item from sallytphHi, does the 24cm short ceramic pot come with lid? Or I need to buy separately? Answer : [Re] Inquiry for the item from san****Dear customer. There is a lid. Thank you. Hi, its been 3 days since u got back to me on the scratched wok i received. saw that u have replied to the Q&A here daily but not my private inquiry to you. saw one posted about crooked wok and received the 2nd wok quickly but cannot fully closed. Appreciate if you can QC before sending over. Its not cheap. its been a week since i received the wok and took 3 weeks to receive the scratched wok. how long do i have to wait? Answer : [Re] Inquiry for the item from bri****The product you ordered is currently out of stock, so we were waiting for it. Delivery is possible next Monday. Sorry for the long wait. I'm really sorry. Question : [Re] Inquiry for the item from bri****ok will wait for ur tracking nx mon. thanks Answer : [Re] Inquiry for the item from bri****Thank you for understanding. Question : [Re] Inquiry for the item from bri****hi, wat is the tracking number? Answer : [Re] Inquiry for the item from bri****Question : [Re] Inquiry for the item from bri****The product was out of stock. Shipped today. Invoice number will be made tomorrow. We are sorry for the inconvenience. Answer : [Re] Inquiry for the item from bri****ok will wait for number tomorrow. Question : [Re] Inquiry for the item from bri****Answer : [Re] Inquiry for the item from bri****Thank you for waiting. Shipping number-SG3110956 Question : [Re] Inquiry for the item from bri****thanks. where can i track the shipment? Answer : [Re] Inquiry for the item from bri****https://www.qxpress.asia/ You can go to Q-Express website and check the invoice number. Thank you. Question : [Re] Inquiry for the item from bri****Answer : [Re] Inquiry for the item from bri****Hi Seller, if I buy a 20cm ceramic pot does it come with the lid? Then I can also get another pot wok lid 28cm (+$19) ? Answer : [Re] Inquiry for the item from mse****Dear customer. Ceramic pots are provided with a lid. Thank you. Is there a lid for the 30cm wok? Answer : [Re] Inquiry for the item from wei****Dear customer. We do not sell 30cm leads. Thank you. Can u give me the link of the pan which can be used on induction cooker? Answer : [Re] Inquiry for the item from wen****https://www.qoo10.sg/shop/hopemarket?keyword=IH&keyword_hist=&dispType=GALLERY4 Hello can the pot use on induction cooker? I just got mine yesterday but it doesn’t work on induction cooker. I tried it on portable induction cooker also cannot. Answer : [Re] Inquiry from wen****The product you purchased is not for induction. Products for induction are marked IH. Did you inquire before purchasing? Hi, when will u restock ceramic pot 18cm? Answer : [Re] Inquiry for the item from che****Dear customer. There are currently no plans to wear. Thank you. Hi, 30cm wok comes with 1 or 2 handles? Thank you. Answer : [Re] Inquiry for the item from joe****Dear customer. The 30cm pot has two handles. Thank you. Do u sell the steamer seperately? Answer : [Re] Inquiry for the item from liy****Dear customer. Steamer is not sold separately. Thank you. May I know can put on oven? Answer : [Re] Inquiry for the item from Sam****Dear customer. This product is not intended for oven use. Thank you. 20cm &18cm lid not available ? When will it be available Answer : [Re] Inquiry for the item from ann****Dear Customer. Hello. Due to the recent production delay caused by Covid-19, it is difficult to tell the exact timing of restocking. Sorry we couldn't help you. May I know is it suitable for cooking under high fire? Answer : [Re] Inquiry for the item from yan****Hello. There is no problem with the crater used at home. If you tell us where you want to use it, we can give you a more accurate answer. Answer : [Re] Inquiry for the item from car****Question : [Re] Inquiry for the item from car****Answer : [Re] Inquiry for the item from car****Hi, do you have lid for 30cm Diamond wok? Answer : [Re] Inquiry for the item from big****Dear Customer. Hello. Sorry for late reply. Sorry. The 30cm wok lid is not currently available. Can i put a steaming rack and plate in porcelain wok 30cm for steaming? Is the height high enough? Thanks. Answer : [Re] Inquiry for the item from lit****Dear Customer. Hello. It depends on what product it is. The size and height of each product are indicated on the detail page. please note.
I ordered a wok with lid but I only received the wok only Pls advise Answer : [Re] Inquiry for the item from cat****Dear Customer. Hello. We apologize for any inconvenience. It seems to be missing by mistake. Would you like to resend the product or refund the missing product? Let us know and we will help you process it as quickly as possible. Question : [Re] Inquiry for the item from cat****Pls resend the lid to me Thank u Answer : [Re] Inquiry for the item from cat****Dear Customer. Hello. Sorry for late reply. Missing products are shipped today. How long will take for delivery? Answer : [Re] Inquiry related delivery from ruk****Hello. Sorry. The reply was late due to the missing inquiry. Current Covid-19 makes it difficult to accurately guide delivery. The recent delivery period may take from 7 to 20 days depending on the circumstances of the shipping company. Please reference when purchasing. Hi, the IH labels are not there anymore. Can the porcelain pans be used on Induction hobs? thanks! Answer : [Re] Inquiry for the item from sim****Hello. You can purchase IH products from the site below. Customer often misunderstand that the appearance of the product is slightly different, so I separated the product's site. please note.
https://qoo.tn/BT2gsW Answer : [Re] Inquiry related delivery from 09s****Answer : [Re] Inquiry related delivery from tng****Hihi how do i confirm if its authentic pls? Answer : [Re] Inquiry for the item from lim****Hello. This product is a genuine product released in Korea. However, documents for authentic are not provided. Can the frying pan be use on induction cooker? Answer : [Re] Inquiry for the item from tam****Yes it is possible. Products that can be used for induction are marked 'IH'. So, In Type, select 02 (IH) Induction available. Thank you. Hi can all your pan and wok be used on induction stove ? Are these ready stock? Thanks. Answer : [Re] Inquiry for the item from kgy****Hi pans and wok available for induction are marked with IH. Select 02 from type. Thank you Do I need to clean it with oil before i use it for the first time? Answer : [Re] Inquiry for the item from bas****Hello. Yes. Taming a frying pan for the first time is a way to use it longer. Therefore, we recommend taming the frying pan.
Question : [Re] Inquiry for the item from bas****Answer : [Re] Inquiry for the item from bas****Hello. You can easily check how to manage the frying pan on Google. We will briefly guide you Please see below. Question : [Re] Inquiry for the item from bas****[First time use] 01. Wipe the skillet side with a kitchen towel.
02. Wipe gently with dish soap to avoid scratches.
03. Boil only 2/3 of the frying pan with water.
04. Add a tablespoon of baking soda to boiling water. And add vinegar. (You can see that it's boiling because of the chemical reaction of baking soda and vinegar.)
05. Put the oil in a frying pan, heat it over low heat, and wipe it off two or three times to form an oil barrier that will extend the life of the coating.
[Management method] If you immerse a hot frying pan directly in cold water, a sudden change in temperature can cause cracks in the coating. Therefore, it is recommended to cool the frying pan before washing.
If you cook using only oil, you can preheat it and clean it with oil.
If a variety of seasonings are used, mix water and vinegar in a 1: 1 ratio, cut them off together, scrub with a soft sponge and rinse.
If you have a lot of condiments, you can pour baking soda in hot water and wash it. Do U sell the cover for 28cm wok? Answer : [Re] Inquiry for the item from tan****Hello. Sorry. We do not sell only the lid for exclusive use of Happy Call. Answer : [Re] Inquiry for the item from bon****Question : [Re] Inquiry for the item from bon****Hi Seller, Ceramic pot 18cm only 1 colour? Which is Green?
Thank you Answer : [Re] Inquiry for the item from hwe****Hello. Yes. 18cm pot is one color tiem and color is green.
Question : [Re] Inquiry for the item from hwe****Answer : [Re] Inquiry for the item from hwe****Thank you. have a nice day. Answer : [Re] Inquiry for the item from jas****For the 28cm pot, where is the link for the steamer? Answer : [Re] Inquiry for the item from biy****Dear Customer. hello. We do not sell Happy Call pot steamers. Most steamers are compatible, so you can use a pot steamer suitable for 28cm. Answer : [Re] Inquiry for the item from shu****Can this be used on fire stoves? Induction means? Answer : [Re] Inquiry for the item from jas****Hello. Sorry . it can not be used in induction stove. Thank you.
Hi, does the wok come with glass lid? Answer : [Re] Inquiry for the item from tan****Dear Customer. hello. Sorry for late reply. The pot comes with a lid. Thank you. Hi seller Can I use the 28cm ceramic pot cover lid for the 28cm wok? Does it fit ? Answer : [Re] Inquiry for the item from mik****Dear Customer. Hello. The two products are not compatible. Thank you. Can use on induction ? Is this the new series able on induction ? Answer : [Re] Inquiry for the item from rei****Dear Customer. Hello. This product is not available in induction. Thank you. Hello....Ceramic pot no 04 ready? Answer : [Re] Pertanyaan tentang barang dari Cal****Dear Customer. Hello. Yes. i have a stock. Thank you.
Hi does the 28cm pot lid fit on the 28cm wok? I want to know if they’re compatible if I buy both. Thanks Answer : [Re] Inquiry for the item from Gwy****Dear Customer. Hello. Pot and wok lid sizes are not compatible.
Can I know when are you going to ship my item? Answer : [Re] Inquiry related delivery from cat****Dear Customer. hello. Thank you for order. Until yesterday was a national holiday in Korea. Therefore, the product will be shipped tomorrow due to sequential shipment. please understand. Thank you. Have a nice day.
Is wok 28cm is come with cover glass? Answer : [Re] Inquiry for the item from yee****Hello. The frying pan and wok do not include a lid.
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 - NEOFLAM FIKA IH cookware Frying pan wok pot skillet / induction nonstick cast iron saucepan
- Item Q&A
| Answer : [Re] Inquiry for the item from euniceHi,
would like check, have u sell the 26cm wok glass cover?
thank you. Answer : [Re] Inquiry for the item from daphne_osnDear customer. This product is not sold separately. Thank you. Question : [Re] Inquiry for the item from daphne_osnIf I purchase the 26cm wok, is with the cover or without? Answer : [Re] Inquiry for the item from daphne_osnDear customer. Wok and pans do not include lids. Thank you. Question : [Re] Inquiry for the item from daphne_osnSo, have your sell the lids for the 26cm wok? Answer : [Re] Inquiry for the item from daphne_osnLids are not sold separately. Thank you. Answer : [Re] Inquiry for the item from GskooQuestion : [Re] Inquiry for the item from GskooAnswer : [Re] Inquiry for the item from GskooAnswer : [Re] Inquiry for the item from lhung374Hi how long it take to ship to United States and what carrier that you are using to ship? Answer : [Re] Inquiry related delivery from cnaomi0918Dear Customer. Hello. Due to the recent Corona, it is difficult to accurately guide the delivery schedule. The recent delivery time is about 7 to 15 days. Qxpress Thank you. It is still safe to be used if there‘s little scratch inside the pot?Saw several black scratches and afriad of the safety issue Answer : [Re] Inquiry for the item from gladys_yangyinyueDear customer. Please send us a picture to help, and we will respond after confirmation. Thank you. Question : [Re] Inquiry for the item from gladys_yangyinyueBoth two pots I bought had this problem, but I use them only for soup/ramen for about 4 months, and used wooden spoon only. Answer : [Re] Inquiry for the item from gladys_yangyinyueDoes this scratch occur after use? Question : [Re] Inquiry for the item from gladys_yangyinyueYes. But I never use these two pots for frying,only soup, I believe only the meat bone may cause this. Worry whether I can keep using with this. Answer : [Re] Inquiry for the item from gladys_yangyinyueWe will respond after inquiries from the manufacturer. Thank you. May I know is all the fika can use in gas stove? I saw some fry pan only for induction. Answer : [Re] Inquiry for the item from jimmychokDear customer. Can be used on gas stoves. Thank you. Hi may I know how long would it take to delivery to Singapore for this group buy? Answer : [Re] Inquiry related delivery from jimmychokDear Customer. Hello. Due to the recent Corona, it is difficult to accurately guide the delivery schedule. The recent delivery time is about 7 to 15 days. However, please understand that it may be delayed a little as it is consecutive at the end of the year and weekends. Thank you. Happy New Year~! what is the compatible/good spatula for using with the pot/pan Answer : [Re] Inquiry for the item from REIDLUNDear customer. A silicone or wooden ladle is recommended for longer use. Thank you. Question : [Re] Inquiry for the item from REIDLUNneoflam had the silicon or wooden ladle ? Answer : [Re] Inquiry for the item from REIDLUNDear customer. This is a wooden handle. Thank you. Question : [Re] Inquiry for the item from REIDLUNAnswer : [Re] Inquiry for the item from REIDLUNQuestion : [Re] Inquiry for the item from REIDLUNThe wooden paddle or recommended silicon spatula for neoflam pan Answer : [Re] Inquiry for the item from REIDLUNUse a silicone spatula to make it last longer. Thank you. Hello,
For 22cm deep pot, does it come with a insert 137mmx137mmx140mm? If not, how can I get one? Thank you. Answer : [Re] Inquiry for the item from jinjingaaQuestion : [Re] Inquiry for the item from jinjingaaDear customer. This is a link where you can purchase a pot with an insert. Thank you. Answer : [Re] Inquiry for the item from jinjingaaIs there a way that I can purchase the strainer alone? I have already bought 22cm deep pot. Thank you. Question : [Re] Inquiry for the item from jinjingaaWe do not sell only strainer. There is a risk of damage when only the strainer is delivered. Sorry. Hello,
For 22cm deep pot, does it come with a insert 137mmx137mmx140mm? If not, how can I get one? Thank you. Answer : [Re] Inquiry for the item from jinjingaaDear customer. This is a link where you can purchase a pot with an insert. Thank you. https://qoo.tn/BFakSX Answer : [Re] Inquiry related delivery from kui_beng86Does tis work on bosch induction? I bought neoflam sauce pan before but it did not work on my induction stove. Thanks Answer : [Re] Inquiry for the item from lavender_dolphinDear customer. Works on all types of stoves. In some cases, we know that if the pot is too small, it will not work for induction. Was it not because of the size? Thank you. Hi..the 24cm frying pan doesn't come with lid right?do u sell 24cm glass lid?wish to get 1 frying pan with lid Answer : [Re] Inquiry for the item from sunnyllsDear customer. We do not sell only the lid. Only pot products include a lid, and frying pan types do not include a lid. Thank you. Answer : [Re] Inquiry for the item from 445736576sjMay I ask does the 22cm pot comes with a lid? Thanks! Answer : [Re] Inquiry for the item from dordorsss221Dear customer. It is a pot with a lid. Thank you. is it a oil-less frying pan? i.e. no need to use oil for frying? Answer : [Re] Inquiry for the item from terryHello. Basically, non-stick power does not mean to use without oil. Non-stick power is used in the sense that it can be used without sticking with little oil. We also provide information on how to tame a frying pan. Thank you. Answer : [Re] Inquiry for the item from chong_jlAnswer : [Re] Inquiry for the item from emiliafanaAnswer : [Re] Inquiry for the item from emiliafanaHi I want to know how to calculate and pay for the shipping fee. I tried to pay and it only show the shipping was $3.xx, is that all or will be charge after? Thank yoi Answer : [Re] Inquiry related delivery from sandyliaooDear customer. For payment-related information, contact Q10 Customer Center. Thank you. Answer : [Re] Inquiry for the item from banana.fana.fo.fanneHi, Really can use on induction stove? Answer : [Re] Inquiry for the item from atmadjaindraDear customer. It is for induction. Thank you. Question : [Re] Inquiry for the item from atmadjaindraAnswer : [Re] Inquiry for the item from atmadjaindraAnswer : [Re] Inquiry related delivery from jashy328Does 26cm wok includes a lid? Answer : [Re] Inquiry for the item from JHHello. Frying pan and wok products do not come with a lid. Pot product includes a lid.
Hi, can I use this on gas stove ? Thank you Answer : [Re] Inquiry for the item from sss****You can use it on your stove.
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![[Happycall 2-Set] 2021 New Shine Black Frying pan wok / non stick cooking pans](https://gd.image-gmkt.com/li/184/898/1625898184.g_260-w-st_g.jpg) - [Happycall 2-Set] 2021 New Shine Black Frying pan wok / non stick cooking pans
- Item Q&A
| Answer : [Re] Inquiry for the item from R
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![[KITCHENFLOWER] Cookin IH 3-5 set / cooking frying pan pots wok / induction](https://gd.image-gmkt.com/li/045/225/1520225045.g_260-w-st_g.jpg) - [KITCHENFLOWER] Cookin IH 3-5 set / cooking frying pan pots wok / induction
- Item Q&A
| Answer : [Re] Ziweiliu9会员的商品咨询Dear customer. It is a Korean brand, and the country of manufacture is China. Thank you.
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 - Cuisinart Compact Air Fryers + Electric Oven 9L Toa-28KR / Toaster overn air fryer TOA-60KR
- Item Q&A
| Answer : [Re] Inquiry from cutylevenderHi~is the plug safe for Singapore use? Answer : [Re] Inquiry for the item from baynieleeDear customer The plug type is 2pin korea plug type(C type). This product uses 220V like Singapore. It can be used in Singapore without trans. In some cases, you may need to use a plug converter. Thank you. Answer : [Re] Inquiry for the item from Ms WongAnswer : [Re] Inquiry for the item from cutylevenderQuestion : [Re] Inquiry for the item from cutylevenderAnswer : [Re] Inquiry for the item from cutylevenderQuestion : [Re] Inquiry for the item from cutylevenderAnswer : [Re] Inquiry for the item from cutylevenderIs the 2-year warranty applicable to Singapore? where is the service center? This product is made in China? any recipe booklet in English that comes with purchase? Thank you Answer : [Re] Inquiry for the item from hsfDear Customer. Hello. Thank you for order. Local warranty is not provided. The warranty is 1year from seller. In the case of initial defectiveness, 100% free exchange and refund are possible. If a product problem occurs during use, the repair fee is free during the warranty period, but the delivery cost is the responsibility of the customer. Question : [Re] Inquiry for the item from hsfAmerican brand and manufactured in China English manuals are provided. Thank you. Answer : [Re] Inquiry for the item from ashcatAnswer : [Re] Inquiry from JCAnswer : [Re] Inquiry related return and exchange from elizabeth sotaycoWill there be any warranty if i purchase this air fryer oven? Answer : [Re] Inquiry for the item from shugiam81Dear Customer. Hello. Thank you for order. Local warranty is not provided. The warranty is 1year from seller. In the case of initial defectiveness, 100% free exchange and refund are possible. If a product problem occurs during use, the repair fee is free during the warranty period, but the delivery cost is the responsibility of the customer. Thank you. I bought this airfry 9/9 and recieved damaged item and when the food is heating up and the fan makes scary loudly sound. ••Will posted video. •• I request right away and the seller never returned my email and i also request refund to q10 and they pick up the item about 2weeks later and 1 month later today i received email that they can’t refund.
Please test the item with food in it and heat up the food and retun back to me. Answer : [Re] Inquiry related cancel and refund from ceciliaj78Return processing is complete. Thank you. The plug can be used in singapore
Thank you Answer : [Re] Inquiry for the item from wongngfsHi The plug type is 2pin korea plug type(C type). This product uses 220V like Singapore. It can be used in Singapore without trans. In some cases, you may need to use a plug converter. Thank you Answer : [Re] Inquiry for the item from cutylevenderDear Customer. Hello. Thank you for order. Local warranty is not provided. The warranty is 1year from seller. In the case of initial defectiveness, 100% free exchange and refund are possible. If a product problem occurs during use, the repair fee is free during the warranty period, but the delivery cost is the responsibility of the customer. Thank you. Question : [Re] Inquiry for the item from cutylevenderHow about exchange, did customer need to bare the delivery cost as well? How much is the delivery cost? Answer : [Re] Inquiry for the item from cutylevenderQuestion : [Re] Inquiry for the item from cutylevenderFor initial defective, you mentioned 100% free exchange. Customer does not need to bare any cost including delivery right? Answer : [Re] Inquiry for the item from cutylevenderThe initial defective exchange is the responsibility of the seller. Thank you. Question : [Re] Inquiry for the item from cutylevenderHow much is the delivery if were to send back to Korea for repair? Answer : [Re] Inquiry for the item from cutylevenderThis is the case of using Qxpress. Answer : [Re] Inquiry for the item from atomanneeQuestion : [Re] Inquiry for the item from atomanneeAnswer : [Re] Inquiry for the item from atomanneeQuestion : [Re] Inquiry for the item from atomanneeAnswer : [Re] Inquiry for the item from atomanneeQuestion : [Re] Inquiry for the item from atomanneeAnswer : [Re] Inquiry for the item from atomanneeQuestion : [Re] Inquiry for the item from atomanneeAnswer : [Re] Inquiry for the item from atomanneeQuestion : [Re] Inquiry for the item from atomanneeCould you please let me know about warranty ? Answer : [Re] Inquiry for the item from jasnacslDear Customer. Hello. Thank you for order. Local warranty is not provided. The warranty is 1year from seller. In the case of initial defectiveness, 100% free exchange and refund are possible. If a product problem occurs during use, the repair fee is free during the warranty period, but the delivery cost is the responsibility of the customer. Thank you. Dont understand what is group buy. It can be cancelled? What is meant by transferring fee will not be refunded when cancelled. Answer : [Re] Inquiry from homemakerDear customer. I cannot confirm the order number. If any problem where do I sent for warranty repair .is that sg plug. Answer : [Re] Inquiry for the item from khorrickyDear Customer. Hello. Thank you for order. Local warranty is not provided. The warranty is 1year from seller. In the case of initial defectiveness, 100% free exchange and refund are possible. If a product problem occurs during use, the repair fee is free during the warranty period, but the delivery cost is the responsibility of the customer. The plug type is 2pin korea plug type(C type). This product uses 220V like Singapore. It can be used in Singapore without trans. In some cases, you may need to use a plug converter. Thank you. Answer : [Re] Inquiry for the item from atomanneeQuestion : [Re] Inquiry for the item from atomanneeAnswer : [Re] Inquiry for the item from elnsohQuestion : [Re] Inquiry for the item from elnsohAnswer : [Re] Inquiry for the item from elnsohHi - is this made in Korea? Answer : [Re] Inquiry for the item from 263****Hello Manufacturing is made in China. Answer : [Re] Inquiry for the item from flo****Hello. Is there is a warranty for this product. ? If it’s not working or damaged after use where do we get it to be repaired Answer : [Re] Inquiry from Sai****Dear customer. Products inquired have a 1 year warranty. Thank you. Hi, do you have the 17L model in stock? And what is the estimated delivery time for 9L and 17L please? Answer : [Re] Inquiry related delivery from nak****Dear Customer. Hello. Sorry. We do not have the 17L model. The average delivery time of the product is around 7-12 days. However, due to the recent Covid-19, there may be differences depending on the circumstances of the shipping company. Is there a service center in Singapore? Answer : [Re] Inquiry for the item from ber****Dear Customer. This product is shipped directly from Korea and does not provide local warranty. The warranty is 1 year from seller. Thank you. Hi there
I understand that this is a Korean model, may I ask if it can be use in Singapore. What is the power plug type?
Thank you. Bernard Tan Answer : [Re] Inquiry for the item from ber****Dear Customer. Hello. Yes. Available in Singapore. However, a plug converter is required because the plug type is a 2pin Korea plug type. Good day,
I am keen in this. Please let me know if I need to use adaptor for this model for usage in singapore? Also what is the different between this model and TOA-60KR? thank you Answer : [Re] Inquiry for the item from 211****Hi The plug type is a 2-pin Korea plug type. This product uses 220V like Singapore. Can be used in Singapore without trans. In some cases, you may need to use a plug converter. TOA-60KR is a product of 17L capacity and TOA-28KR is a product of 9L capacity. Thank you Does this come with english manual ? Do I need to use adaptor plug for this? Can this be used for simple baking like cupcake and cookies? thank you Answer : [Re] Inquiry for the item from 211****Hi You can download the English manual from Google. Search for 'Toa-28 English manual' on Google. The plug type is a 2-pin Korea plug type. This product uses 220V like Singapore. Can be used in Singapore without trans. In some cases, you may need to use a plug converter. It can be used for simple baking or cupcakes. Thank you. Hi, is this item in stock? Could you estimate how long for item to reach me in Singapore? Thank you Answer : [Re] Inquiry for the item from ver****Delivery usually takes 7-12 days. But, due to the current Covid-19, there may be a slight delay in delivery, which may take 10 to 15 days. Thank you. Hi, How to claim warranty ? Where to send for repair if item is spoil ? Answer : [Re] Inquiry for the item from Nic**** Hello. In case of initial failure, 100% free exchange and refund are possible If a problem occurs during use, the product must be sent to Korea. Repair costs are free, but courier costs are the responsibility of the customer.
Answer : [Re] Inquiry for the item from lit****Dear seller, if i place order on 11 Apr 2020, what is the estimated date i can receive this item? thank you. Answer : [Re] Inquiry related delivery from pas****Dear customer Delivery usually takes 7-12 days. But, due to the current Covid-19, there may be a slight delay in delivery, which may take 10 to 20 days. Thank you. May i know what material is the inside of an oven?
I prefer a stainless steel finish oven liner, with no porcelain enamel coating inside the oven
In a word, I wish a stainless steel oven without non stick coating inside the oven.... Is this the one?
Thank you Answer : [Re] Inquiry for the item from Gen****Dear Customer. Hello. The interior is also made of stainless steel. There is no separate non-stick coating. Question : [Re] Inquiry for the item from Gen****Answer : [Re] Inquiry for the item from Gen****For the Cuisinart Toa-28, what is the voltage for the oven? Is it 110V or 220V? Answer : [Re] Inquiry for the item from jef**** Dear Customer. Hello. The voltage is 220v. Thank you.
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 - Samsung Smart Bluetooth digital door lock SHP-DS700 / SHP-DS705
- Item Q&A
| The bluetooth and App can work in Singapore? Answer : [Re] Inquiry for the item from kersonhongDear customer. Yes, Bluetooth works in Singapore as well. Thank you. Answer : [Re] Inquiry for the item from kersonhongQuestion : [Re] Inquiry for the item from kersonhongAnswer : [Re] Inquiry for the item from kersonhongHi, If i have two lock one for my room and another for another room, does the apps able to unlock both room? Or each lock has its own lock system.. ? Answer : [Re] Inquiry for the item from jon****Dear customer. Besides the basic technical part, it is difficult for us to answer. Contact Samsung to get the correct answer. Thank you. https://www.samsung.com/sg/support/service-centre/ DS700 ds705 bluetooth can use in hong kong? Answer : [Re] 關於商品262****會員的咨詢Dear customer. Regardless of the country, you need to check the device you will be using. Thank you. Hi this lock what is model? Answer : [Re] Inquiry for the item from kha****Dear Customer. Hello. This model is SHP-DS700. Thank you. Answer : [Re] Inquiry for the item from jyi****Hello. Sorry for late reply. Installation not included. Question : [Re] Inquiry for the item from jyi****This one can open via wifi or z wave ? Answer : [Re] Inquiry for the item from jyi****Hello. You can open the door through the Bluetooth function. Thank you. Answer : [Re] Inquiry for the item from jyi****Hello. Sorry for late reply. Installation not included. Can you share what is the item included for this product? Are all items included from the uploaded picture? Answer : [Re] Inquiry for the item from 260****Dear Customer. Hello. Yes. All items in the image are included. Hi, I am little confused. is the product ds700 or ds705 model? Tks Answer : [Re] Inquiry for the item from Jum****Dear Customer. Ds700 and DS705 is same model. DS700 is korea model name. DS705 is oversea model name. This is a DS700 product released in Korea. Thank you. Hi, Does iPhone bluetooth works with Samsung Apps, if can I might order . Thanks Answer : [Re] Inquiry for the item from Dom****Hello. IPhone is available on iOS V8.0 or later (iphone 5S or later). Thank you. Question : [Re] Inquiry for the item from Dom****So iPhone can use this Samsung digital lock. Answer : [Re] Inquiry for the item from Dom****Hello. Available on iPhone. It is not available on all iPhones. What is your iPhone model?
Question : [Re] Inquiry for the item from Dom****iPhone 7 plus and X model latest. Answer : [Re] Inquiry for the item from Dom****Hi, Can this model iPhone as above. Able to use on Samsung lock. Thanks. Question : [Re] Inquiry for the item from Dom****Hello. Sorry for late reply. Sorry. We do not test the this model, so we can not give you the exact answer. At present, we have confirmed that Iphone 5S or higher and IOS V8.0 or higher are working normally. Answer : [Re] Inquiry for the item from Dom****Hi seller,
Kindly advise me, if the product break down where do I sent it for repair. Thanks Question : [Re] Inquiry for the item from Dom****Hello. The warranty is 1year from seller. If the product fails, you must send the repair to Korea. Answer : [Re] Inquiry for the item from Dom****Hi,
If the product fails got send back to Korea, Than my door got no lock, This is not possible to like this.Any replacement if products fails Thank you. Question : [Re] Inquiry for the item from Dom****Thank you. Have a nice day., Lock installed, tried to pair with Bluetooth but error message state only available for Korea. How do activate for Singapore use? Answer : [Re] Inquiry for the item from dav****Hello.Sorry for late reply. It is closed due to national holidays in Korea until today. So the answer is late. Could you please attach an image of exactly how it is displayed? Can u confirm the Bluetooth work in Singapore ? If yes i will place order . Pls double confirm Answer : [Re] Inquiry related delivery from tho****Hello. Are you asking if it can bluetooth in Singapore too? How can I help you about check? Have you ever heard that the product does not work with Bluetooth in Singapore? This product is sold as "SHP-DS705" model in foreign countries. Please refer to the following site.
https://smarthome.samsungsds.com/doorlock/product/view?prdId=27&searchWord=&searchPrdType=SD&searchCateId1=3&searchCateId2=0&locale=en Hi seller can the bluetooth work in singapore ? And is the manual english or korea. language ? please advise Answer : [Re] Inquiry for the item from eri****Hello. Yes. Bluetooth connection is available in Singapore. The enclosed manual is in Korean. But, We will email you an English manual.
Question : [Re] Inquiry for the item from eri****ok thank you. Is this a deadbolt kind of lock ? Answer : [Re] Inquiry for the item from eri****Hello. Yes it is deadbolt lock. We will attach the actual installation picture.
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 - Happycall NEW IH Synchro Duplex Frying Pan Wok / Inductioncombined use
- Item Q&A
| 02. Synchro IH JUMBO Duplex Pan Hi can you confirm whether the jumbo pan can be separated? Thanks Answer : [Re] Inquiry for the item from CYDear customer. It is detachable. Thank you. Both small and jumbo models detachable? Answer : [Re] Inquiry for the item from Vic Dear customer. Hello, This product cannot be separated. Thank you.
Question : [Re] Inquiry for the item from VicThen why does your page info say that the cover can be separated? Answer : [Re] Inquiry for the item from VicSorry. I was mistaken for another product. The cover can be separated Thank you. Hi, the one not jumbo one can be separated also at the angle? Answer : [Re] Inquiry for the item from sie****Cannot be separated. Thank you. May I know happy call double sided pan only IH range can use for induction stove? And only 2 sizes only? Can the one not jumbo one big enough to put in whole chicken ? Answer : [Re] Inquiry for the item from sie****Dear customer. It can be used regardless of the stove. Also, depending on the size, the number of chickens that can be entered will be different. Please refer to the size of the product. Thank you. Hi I am currently a user of the basic pan. I would like to get a deeper one for stir fry for vegetables. Which model would u recommend? I am using this model now... see pic Answer : [Re] Inquiry for the item from jer****Dear Customer. Hello. It seems to be a basic product. From the link below, 4 to 7 are more deep products. However, please note that these products cannot be used in induction. Thank you. Hi how long will shipping take? Answer : [Re] Inquiry related delivery from msc**** Dear Customer. Hello. Sorry for late reply. Due to the recent Covid-19, it is difficult to guide the exact delivery schedule. Recently, it takes about 7 ~15 days on average. Please reference when purchasing.
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