 - Happy Call Noire Edition frying pan wok 3-set happycall cooking pans pot
- Item Q&A
| Answer : [Re] Inquiry for the item from Meiyiii
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 - Lowenthal New Olivia Nature Titanium Frying pan / Cooking non stick Wok pans
- Item Q&A
| Answer : [Re] Inquiry for the item from tracytan90Question : [Re] Inquiry for the item from tracytan90Answer : [Re] Inquiry for the item from tracytan90Hi seller! Can use the frying pan to the induction cooker? Thnx Answer : [Re] Inquiry for the item from aiesyiaaDear customer
This product cannot be used for induction.
Products that can be used for induction are marked with 'IH'.
For more products, search for 'wepskorea' and click on our store to search for 'IH'.
Thank you.
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 - Delonghi ECP35.31 Semi auto Espresso Coffee Maker Machine
- Item Q&A
| Is the 1 year warranty applicable only in Korea? Or is it international warranty? Answer : [Re] Inquiry for the item from inchrist_weloveDear Customer.
Hello.
Local warranty is not provided.
The warranty is 1year from seller only in Korea.
In the case of initial defectiveness, 100% free exchange and refund are possible.
If a product problem occurs during use, the repair fee is free during the warranty period, but the delivery cost is the responsibility of the customer.
Thank you. Answer : [Re] Inquiry for the item from abdul_rahim93Answer : [Re] Inquiry for the item from cgynlaiHi, the A8 cappucino nozzle is missing from the espresso machine. Answer : [Re] Inquiry for the item from Vivien GohDear customer
We are very sorry for the inconvenience.
Isn't it even in the box?
Thank you. Question : [Re] Inquiry for the item from Vivien GohThis is in the box... we just xhecked, everything is in. Thank you! Answer : [Re] Inquiry for the item from Vivien GohAnswer : [Re] Inquiry for the item from vivienne.gohHi is there warranty for this? Answer : [Re] Inquiry for the item from fis****Local warranty is not provided.
The warranty is 1year from seller.
In the case of initial defectiveness, 100% free exchange and refund are possible.
If a product problem occurs during use, the repair fee is free during the warranty period, but the delivery cost is the responsibility of the customer. Question : [Re] Inquiry for the item from fis****Answer : [Re] Inquiry for the item from fis****
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 - HappyCall NEW IH Noire frying pans and woks 6set / cooking Induction pan pot
- Item Q&A
| Can I order the glass lid and 22 cm wok along w 3 pc set? Answer : [Re] Inquiry for the item from janice.meiyiDear customer.
Sold only as configured products.
Thank you. Can it use for induction cooker? Answer : [Re] Inquiry for the item from pangmh57Dear customer.
It can be used in induction.
Thank you. Question : [Re] Inquiry for the item from pangmh57Answer : [Re] Inquiry for the item from pangmh57Hi if order by today, how many day can receive the item? (singapore) Answer : [Re] Inquiry related delivery from vivianshuangDear Customer.
Hello.
Due to the recent Corona, it is difficult to accurately guide the delivery schedule.
The recent delivery time is about 7 to 15 days.
Thank you. Hi,
Are all the cooking pans non-stick? Thanks! Answer : [Re] Inquiry for the item from moiselleHello.
It is non-stick.
Basically, non-stick power does not mean to use without oil.
Non-stick power is used in the sense that it can be used without sticking with little oil.
We also provide information on how to tame a frying pan.
Thank you.
hi seller, what is the difference of the materials between Black Edition and the rest? Answer : [Re] Inquiry for the item from snowmanDear customer.
The shape of the handle is different.
Thank you. Hi, do you have Happycall Ultimate IH Plasma 28 cm wok + pan? Thanks, Answer : [Re] Inquiry for the item from TanDear customer.
There are currently no products you are looking for.
Thank you. Answer : [Re] Inquiry related delivery from forlilingQuestion : [Re] Inquiry related delivery from forlilingAnswer : [Re] Inquiry related delivery from forlilingAny care instructions or any instructions to prepare the wok and pan before we start using it? Answer : [Re] Inquiry for the item from gam****[First time use]
01. Wipe the skillet side with a kitchen towel.
02. Wipe gently with dish soap to avoid scratches.
03. Boil only 2/3 of the frying pan with water.
04. Add a tablespoon of baking soda to boiling water.
And add vinegar.
(You can see that it's boiling because of the chemical reaction of baking soda and vinegar.)
05. Put the oil in a frying pan, heat it over low heat, and wipe it off two or three times to form an oil barrier that will extend the life of the coating.
Hi,
is this flying pan series pfoa Free?
Thank you Answer : [Re] Inquiry for the item from lev****Yes PFOA is free.
Thank you. Hi can it be use for ceramic stove cooker? Answer : [Re] Inquiry for the item from jes****Hi
This product cannot be used for induction.
Products that can be used for induction are marked with 'IH'.
For more products, search for 'wepskorea' and click on our store to search for 'IH'. Thank you.
Can use with metal ladle? Answer : [Re] Inquiry for the item from seo****Dear customer.
Metal ladle can be used.
Thank you. Answer : [Re] Inquiry for the item from car****Question : [Re] Inquiry for the item from car****Answer : [Re] Inquiry for the item from car****Hi seller, I have been waiting for your partial refund since yesterday. But there is no reply or what from you. You take at least 1-2 days to reply to a message. Answer : [Re] Inquiry related cancel and refund from joc****Dear Customer.
Hello. Sorry for late reply.
We have approved partial refunds.
After approval of Qoo10, it will be deposited into Qmoney of Qoo10.
Thank you. Hi, I bought Set A frying pan last time. Can I get just the cover lid for them this time ? Answer : [Re] Inquiry for the item from che****Dear Customer.
Hello.
Yes. Only the lid can be ordered.
However, there is currently no 20cm lid, and only 24cm and 28cm lids can be ordered. Question : [Re] Inquiry for the item from che****Hi, can you show me the link to order the 24cm lid only. I can’t find it. Thank you. Answer : [Re] Inquiry for the item from che****hello.
You can purchase it through the link below.
Please don't worry about the different products Ijimi.
Please note that the product price is slightly higher because shipping costs are incurred separately.
https://qoo.tn/B1pnuW/Q102908794 Question : [Re] Inquiry for the item from che****Please reconfirm $18 is for the whole glass lid cover for 24cm frying pan as the picture is different. Answer : [Re] Inquiry for the item from che****If yes, will put in my order. Question : [Re] Inquiry for the item from che****Hello.
Sorry for late reply.
and Thank you for order.
Yes. The lid fits for a 24cm frying pan. Hi, how to place order for 24cm lid only ? Answer : [Re] Inquiry for the item from che****Hello.
There is no current purchase page.
If you wish to purchase, we will send you a payment link.
You can purchase through this.
Would you want payment link?
Answer : [Re] Inquiry for the item from Lit****Question : [Re] Inquiry for the item from Lit****Answer : [Re] Inquiry for the item from Lit****Question : [Re] Inquiry for the item from Lit****Answer : [Re] Inquiry for the item from Lit****Question : [Re] Inquiry for the item from Lit****Answer : [Re] Inquiry for the item from Lit****Question : [Re] Inquiry for the item from Lit****Answer : [Re] Inquiry for the item from Lit****Answer : [Re] Inquiry for the item from 210****Question : [Re] Inquiry for the item from 210****Answer : [Re] Inquiry for the item from 210****Question : [Re] Inquiry for the item from 210****Answer : [Re] Inquiry for the item from jas****Question : [Re] Inquiry for the item from jas****Answer : [Re] Inquiry for the item from jas****Are the products authentic? Answer : [Re] Inquiry for the item from gam****Yes, this product is genuine Happy Call. Thank you. just to check this is for gas use not induction right? Thanks Answer : [Re] Inquiry for the item from cfm****Dear Customer.
Hello.
This product cannot be used in induction.
Products available for induction are marked with IH.
Thank you. Hi, is the 3 sets item for size 28 cm available? Answer : [Re] Inquiry for the item from van****Dear Customer.
Hello.
Currently, all items can be purchased normally. Hi,
Do u have ready stock and how long it will take to ship from Korea to Sg? Answer : [Re] Inquiry for the item from ven****Hello.
Yes. i have stock.
Delivery delays have been occurring recently due to Covid-19.
Due to this, it is difficult to guide the exact delivery schedule.
The recent delivery time is about 7 to 15 days. Answer : [Re] Inquiry for the item from 235****Answer : [Re] Inquiry for the item from Lay****can it use in Induction Cooker? Answer : [Re] 來自des****會員的商品咨詢。Dear Customer.
Hello.
Sorry. it can not be used in induction stove.
Thank you.
Answer : [Re] 來自des****會員的商品咨詢。
Dear Customer.
Hello.
Sorry. it can not be used in induction stove.
Thank you.
Item 06 28cm wok same as Item 01 28cm wok? Answer : [Re] Inquiry for the item from liu****Hello.
The features of the product are the same, but the appearance is slightly different.
If you look at the image, you can see that the handle is different.
What is different between item 01 and item 06? Answer : [Re] Inquiry for the item from liu****Dear Customer.
Hello.
The product configuration is different.
01. Pan 28 + Wok 28 + Grill Pan 28 + Pot 20cm with lid + 28cm lid
06. Pan 28 + Wok 28 + 28cm lid Answer : [Re] Inquiry related delivery from nie****Is all this range suitable for gas stoves? as in can be used to cook on fire gas stovè? Answer : [Re] Inquiry for the item from jas****Dear Cusotomer.
hello.
This product is for fire gas stove only.
It cannot be used in other heat sources. Answer : [Re] Inquiry for the item from ong****Hi does this consist of Teflon? Answer : [Re] Inquiry for the item from Nat****On Qpost : This product has a fluororesin coating (with diamond powder).
fluororesin coating is a coating technology that is resistant to scratches and abrasion corrosion and has a very strong non-stick force. Question : [Re] Inquiry for the item from Nat****So it doesnt have teflon? Answer : [Re] Inquiry for the item from Nat****Dear Customer.
Hello.
I apologize for the misconduct.
We looked for information and received the information Teflon coating = Fluoropolymer Coating.
Note please. Do u sell just the 20cm 2 handle pot? How much for that instead of a bundle? Answer : [Re] Inquiry for the item from ult****Dear Customer.
Hello.
Sorry. We do not sell 20cm two-handed pots separately.
Sorry for not helping you. Hi
If I only purchase 1 x 20cm frying pot, does it come with cover ? Answer : [Re] Inquiry for the item from mik****Hello.
The lid is not included in the frying pan.
Thank you. Hi
If I only purchase 1 x 20cm frying pot, does it come with cover ? Answer : [Re] Inquiry for the item from mik****Hello.
The lid is not included in the frying pan.
Thank you. Hi
Can I use the alumite ceramic pot cover for this 20cm frying pot
Thanks Answer : [Re] Inquiry for the item from mik****Hi does the alumite ceramic 20cm pot cover fit for this 20cm frying pot? Question : [Re] Inquiry for the item from mik****Hello.
Sorry.
It does not perfectly match the lid of the ceramic pot. I thought there is an event sale for the Black edition? Have been loading since 12am but did not see how I can get this deal. Answer : [Re] Inquiry for the item from shu****Hello.
Currently, this product is in progress.
You probably already have a S $ 10 discount on qoo10, so additional discount coupons may not apply.
Previous price : S$69
Discount price : S$59 (Now) Answer : [Re] Inquiry for the item from yum****Does the set of wok, pan and lid handle have the diamond pattern on it? Answer : [Re] Inquiry for the item from Ire****Dear Customer.
Hello.
The diamond pattern is only included in selection 1, Black edition set.
The diamond pattern knob is a specially made shape only for the black edition set model.
Thank you. Hi there, how does the seller discount work? Answer : [Re] Inquiry for the item from Lin****Hello.
What kind of discount do you mean? Hi there! How can I tell this is the genuine product? Any marks to look out for? Answer : [Re] Inquiry for the item from ela****Dear Customer.
Hello.
This product is a genuine product sold in Korea.
We do not know the exact difference because we have never seen fake goods.
We sell a variety of "Happycall" products.
In addition, We have holds the most many "Happycall" products in qoo10.
If it was a fake product, I think the customer already knows it.
Thank you
|
 - Ecomom Multi Baby bottle Anion UV sterilizer Warmer ECO-33 ECO-22
- Item Q&A
| Answer : [Re] Inquiry for the item from simjh85Answer : [Re] Inquiry related delivery from sunakim51Hi, may I know how often the UV lamp needs to be changed, or how do we know when it needs to be changed? Thank you. Answer : [Re] Inquiry for the item from gninnuyDear customer.
The UV lamp is the same concept as the fluorescent lamp used at home, and the replacement period may be flexible depending on the environment or frequency of use.
It is recommended to change it about once every six months to one year to strengthen the sterilization power.
For customers with very high frequency, we recommend that you replace them quarterly every 3 months to maintain the same sterilizing power as the first time.
Thank you. Question : [Re] Inquiry for the item from gninnuyHi seller, do you ship this item to Australia (Melbourne-Victoria)? Thanks Answer : [Re] Inquiry related delivery from HazelDear customer.
Urgent [Departure from KR] Delays for overseas delivery and not accepted (20.7.21 update)
Australia is included in unacceptable countries.
Thank you. Can I check if this comes with any warranty? Answer : [Re] Inquiry for the item from kai****Local warranty is not provided.
The warranty is 1year from seller.
In the case of initial defectiveness, 100% free exchange and refund are possible.
If a product problem occurs during use, the repair fee is free during the warranty period, but the delivery cost is the responsibility of the customer.
Answer : [Re] Inquiry related delivery from bai****Answer : [Re] Inquiry for the item from sea****Answer : [Re] Inquiry for the item from Car****Answer : [Re] Inquiry for the item from pre****Answer : [Re] Inquiry for the item from xie****Hi can i just buy the uv replacement lamp? Answer : [Re] Inquiry for the item from Emj****
Dear Customer.
hello.
Yes. available.
You can purchase G4T5 items from the site below.
All brands are compatible regardless.
https://www.qoo10.sg/s/G4T5?keyword=g4t5&keyword_auto_change=
Answer : [Re] Inquiry for the item from sta****Hi, may I know which country is this product manufactured in? And also, whether there is any local warranty? Thanks Answer : [Re] Inquiry for the item from fsw****Dear Customer.
hello.
Made in korea.
The warranty is 2year from seller.
Thank you. Question : [Re] Inquiry for the item from fsw****Thank you. Warranty is local in Singapore or in Korea? Answer : [Re] Inquiry for the item from fsw****Dear Customer.
Hello. Thank you for order.
Local warranty is not provided.
The warranty is 2year from seller.
In the case of initial defectiveness, 100% free exchange and refund are possible.
If a product problem occurs during use, the repair fee is free during the warranty period, but the delivery cost is the responsibility of the customer.
Thank you. Answer : [Re] Inquiry for the item from ark****Answer : [Re] Inquiry for the item from sit****Answer : [Re] Inquiry for the item from ada****Question : [Re] Inquiry for the item from ada****Answer : [Re] Inquiry for the item from ada****Question : [Re] Inquiry for the item from ada****Answer : [Re] Inquiry for the item from ada****Question : [Re] Inquiry for the item from ada****Answer : [Re] Inquiry for the item from ada****Question : [Re] Inquiry for the item from ada****Answer : [Re] Inquiry for the item from ada****Question : [Re] Inquiry for the item from ada****Answer : [Re] Inquiry for the item from ada****Hi, May I have the outer measurements in cm? Answer : [Re] Inquiry for the item from ada****Hi may i know the Depth in cm? Question : [Re] Inquiry for the item from ada****Dear Customer.
Hello.
Product size is 2.5 x 40.3 x 34 cm. Answer : [Re] Inquiry for the item from ada****Hi thanks.. 34cm or 40.3cm is the Depth? Question : [Re] Inquiry for the item from ada****Dear Customer.
Hello. Sorry for late reply.
We entered wrong
Product dimensions are (WxHxD) 32.5 x 40.3 x 34 cm. Answer : [Re] Inquiry for the item from ada****Question : [Re] Inquiry for the item from ada****Thank you. Have a nice day. Hi is this big enough for 9 bottles? What is the inside dimension? Answer : [Re] Inquiry for the item from fi.****Dear Customer.
Hello.
More than 12 baby bottle can be stored.
Internal dimensions are 24 x 27.5 x 31 cm. Hi, may I know how long it take to ship to Singapore? If there is spoilt , how to exchange ? Do I have to ship back to Korea? Thanks Answer : [Re] Inquiry related delivery from kat****Dear Customer.
Hello.
The average delivery time is 7 to 10 days.
However, the delivery service was suspended until September 26 due to Korean holidays. (Shipping company closed)
For this reason, your order will be shipped sequentially from September 27th.
In the case of initial defectiveness, 100% free exchange and refund are possible.
If you have any problem with the product during use, you should send the product to Korea. Question : [Re] Inquiry related delivery from kat****Hi, I understand the holidays are from 12-14th Sep and another one on Sep 23rd. I just placed order. Would it be shipped out after 16th September ? Answer : [Re] Inquiry related delivery from kat****Dear Customer.
Hello. Thank you for order.
Yes. This product will be shipped on September 16. Answer : [Re] Inquiry for the item from nin****Dear Customer.
hello .sorry for late reply.
The warranty is 1year from seller.
Thank you. Answer : [Re] Inquiry related delivery from tno****
|
 - Bomann handheld 1600W Garment steamer DB8640G / Portable clothes steam iron
- Item Q&A
| Hi how do I switch off the self cleaning mode? Answer : [Re] Inquiry for the item from annafanzalamDear customer.
It turns off automatically after self-cleaning.
Thank you.
|
![[Gentle Band]Hide your Nipples /Nipple Patch/Nipple cover/Nipple Sticker/t shirt/long sleeve t-shirt](https://gd.image-gmkt.com/li/522/628/1197628522.g_260-w-st_g.jpg) - [Gentle Band]Hide your Nipples /Nipple Patch/Nipple cover/Nipple Sticker/t shirt/long sleeve t-shirt
- Item Q&A
| Can you take a picture of the actual item? Answer : [Re] Inquiry for the item from d_junkayDear customer.
I have attached the image.
Thank you.
|
 - Happycall Arbor Alumite Ceramic Pots 2~5set / cooking pan pot wok
- Item Q&A
| Can use for induction cooker? Answer : [Re] Inquiry for the item from lynn_22tohDear customer
This product cannot be used for induction.
Products that can be used for induction are marked with 'IH'.
For more products, search for 'wepskorea' and click on our store to search for 'IH'.
Thank you. I want to buy 20 cm pot, 24cm low pot and a 24 cm steamer. I cannot find this combination. Please advise how do I select this combination and what is the price.
Rose Lim Answer : [Re] Inquiry for the item from rose limDear customer.
Only set products are sold.
It is not possible to select separately.
Thank you. Hi. 4 pot set available? If I place order today, how soon can I receive item? Answer : [Re] Inquiry for the item from cm_2609Dear Customer.
Hello.
Due to the recent Corona, it is difficult to accurately guide the delivery schedule.
The recent delivery time is about 7 to 15 days.
Thank you. Hi when will u have stock for the 5sets pot? Answer : [Re] Inquiry for the item from angel4ever123It is currently out of stock.
We will process a refund.
Sorry. hi Seller,
may i know your steamer size? thank you Answer : [Re] Inquiry for the item from yuki_24Dear customer.
Each set has a different pot with a steamer.
You can think of it as the pot size.
Thank you. Question : [Re] Inquiry for the item from yuki_24hi Seller, thank you ..how about 5 pots set steamer can suit in 24cm pot? Answer : [Re] Inquiry for the item from yuki_24Dear customer.
Steamer is included in a 28cm pot in the 5th set, 4th option.
The size of 24 cm is included in option 2.
Thank you. Do you have (A) 2 pot set with IH induction? Thanks. Answer : [Re] Inquiry for the item from garyThere is no set configuration.
Sold separately.
We will send you an address link.
Thank you.
https://www.qoo10.sg/item/HAPPYCALL-HAPPYCALL-NEW-IH-CERAMIC-DIAMOND-POT-WOK-FRYING-PAN-SERIES-INDUCTION/669088646?banner_no=1305330 Hi, is 4 Pot Set available? How long is delivery? Answer : [Re] Inquiry for the item from flo****Dear customer.
There are three sets of two, four, and five.
Just choose from the options.
The average average delivery time is 7-10 days.
However, with Covid-19, there may be differences depending on the situation of the shipping company.
Thank you. Question : [Re] Inquiry for the item from flo****Thanks I have ordered. Order No. 321687991 Answer : [Re] Inquiry for the item from flo****Question : [Re] Inquiry for the item from flo****Hi Seller, my shallow 24cm pot sticks all the time. Can you advise? Answer : [Re] Inquiry for the item from flo****I tried all. The rest are ok. Is there something wrong with the pot? Question : [Re] Inquiry for the item from flo****I tried all. The rest are ok. Is there something wrong with the pot? Answer : [Re] Inquiry for the item from flo****Dear customer.
If you explain how you used the product, we will review it.
Thank you. Question : [Re] Inquiry for the item from flo****Hi. Add oil after I turn on the flame. Add meat. Tried with pan fried chicken wing, stir fried garlic and bacon, all stick. Noticed mostly same area. Answer : [Re] Inquiry for the item from flo****If you fry the food for a long time, it may stick to it.
In that case, adding a little oil will not stick.
Did you use this method? Question : [Re] Inquiry for the item from flo****Answer : [Re] Inquiry for the item from flo****Hello.
Basically, non-stick power does not mean to use without oil.
Non-stick power is used in the sense that it can be used without sticking with little oil.
We also provide information on how to tame a frying pan.
Thank you.
[First time use]
01. Wipe the skillet side with a kitchen towel.
02. Wipe gently with dish soap to avoid scratches.
03. Boil only 2/3 of the frying pan with water.
04. Add a tablespoon of baking soda to boiling water.
And add vinegar.
(You can see that it's boiling because of the chemical reaction of baking soda and vinegar.)
05. Put the oil in a frying pan, heat it over low heat, and wipe it off two or three times to form an oil barrier that will extend the life of the coating. Question : [Re] Inquiry for the item from flo****[Management method]
If you immerse a hot frying pan directly in cold water, a sudden change in temperature can cause cracks in the coating.
Therefore, it is recommended to cool the frying pan before washing.
If you cook using only oil, you can preheat it and clean it with oil.
If a variety of seasonings are used, mix water and vinegar in a 1: 1 ratio, cut them off together, scrub with a soft sponge and rinse.
If you have a lot of condiments, you can pour baking soda in hot water and wash it.
Answer : [Re] Inquiry for the item from flo****Hi I think you have misread my comment. I did not say that I cook without. My previous comment was, 'I add oil every time'. Question : [Re] Inquiry for the item from flo****It was released on June 23.
You can check the delivery status on the order page.
For more information, please contact Qoo10 customer center. Answer : [Re] Inquiry for the item from flo****It was sent incorrectly.
Sorry.
Question : [Re] Inquiry for the item from flo****May I know when the 5 pots set will be available? Answer : [Re] Inquiry for the item from cas****Dear customer.
There are no scheduled restockings yet.
Thank you. Hi can use on ceramic hob? Answer : [Re] Inquiry for the item from qiq****Dear customer.
The product inquired is not for induction or ceramic hob.
Thank you.
Answer : [Re] Inquiry for the item from gla****Question : [Re] Inquiry for the item from gla****Answer : [Re] Inquiry for the item from gla****Would like to check stock available for 4 pcs set induction. Answer : [Re] Inquiry for the item from may****Dear Customer.
Hello.
Sorry.
Currently, products for induction are sold out. Hi, do you have those suitable for induction? Answer : [Re] Inquiry for the item from qiu****Dear Customer.
Hello.
Sorry. The product is currently sold for induction.
Would you recommend a product from another brand? When will 4 pot set in stock again ? Answer : [Re] Inquiry for the item from che****Dear Customer.
Hello.
Sorry. The inventory was not checked due to our mistake.
The product has been changed to the order available.
Thank you. Hi! Can this be sent to Australia? Answer : [Re] Inquiry related delivery from gra****Sorry. Delivery from Korea to Australia is not possible at this time. We apologize for the inconvenience. Answer : [Re] Inquiry related delivery from jgp****Is the 4 pot set going to be available soon? Answer : [Re] Inquiry for the item from 211****Sorry for the late reply.
The product has already been shipped. However, there seems to be a slight delay in delivery due to the impact of Covid-19.
We will urge delivery companies to ensure your products are delivered as soon as possible.
We will do our best to ensure the product arrives safely.
We apologize for the inconvenience. Hi seller, may I know the delivery lead time if I order during this period of time? Answer : [Re] Inquiry related delivery from von****
Dear Customer.
Hello.
Currently, it is difficult to guide the exact delivery schedule.
Not all are delayed, but depending on the situation, only products delivered on some dates are delayed. If there is a delay in delivery, there seems to be a delay of 5 to 10 days.
Answer : [Re] Inquiry for the item from has****Answer : [Re] Inquiry for the item from ogs****Hi.what is the height for the 20cm pot for product A. Answer : [Re] Inquiry for the item from hua****Dear Customer.
Hello.
The height is 10.3cm.
Thank you. Can it be used with induction cooker? Answer : [Re] Inquiry for the item from mae****On Qpost : Hello.
This product cannot be used in induction.
Please refer to the link below for induction-enabled products.
https://qoo.tn/Bg65GW Question : [Re] Inquiry for the item from mae****So the products in link can be used for Fire stove AND Induction cooker? Answer : [Re] Inquiry for the item from mae****Hello.
Yes. Link products are available for all heat sources. Answer : [Re] Inquiry for the item from ger****Hi, for set A, May I choose Color? Answer : [Re] Inquiry for the item from kat****Hello.
Sorry for later reply.
Sorry. Color selection is not possible. Does the wok come with lid? Answer : [Re] Inquiry for the item from dre****Hello.
Yes. The pot comes with a lid. The 24 inch pot what is the depth of the pot ?
Thanks Answer : [Re] Inquiry for the item from juz****Hello.
24cm Low pot height is 8cm.
24cm Deep pot height is 12cm.
You can check the size of the product in detail at the following site.
https://qoo.tn/BtMq8V Hi does this consist of teflon? Answer : [Re] Inquiry for the item from Nat****Hello.
Sorry.
This product is not Teflon coating. Question : [Re] Inquiry for the item from Nat****Answer : [Re] Inquiry for the item from Nat****Thank you have a ncie day. hi do u have stock for the 5 pcs set? if yes how much? Answer : [Re] Inquiry for the item from ssh****Dear Customer.
hello.
5 pot set price is S $ 188.
You can purchase from the following site.
https://qoo.tn/BzDSEU/Q135896611 Can you send this item to Indonesia? Answer : [Re] Pertanyaan tentang pengiriman dari sun****Dear Customer.
Hello.
Yes possible. Hi Seller, is 5 pot set available? Answer : [Re] Inquiry for the item from tan****Dear Customer.
Hello.
Yes 5 pot set is available.
5-pot items are not available for Q-prime delivery and are classified separately.
At the top of the page there is a 5 pot set purchase link.
Thank you. Hi, can the pots be used on Bosch brand Ceremic hob? (Not the induction type) Answer : [Re] Inquiry for the item from sie****Dear Customer.
Hello.
This product can not be used in induction.
Products available for Induction use only products marked IH.
For the products available on Induction, please refer to the following site.
[IH 4 pot set]
https://www.qoo10.sg/item/HAPPYCALL-IH-ALUMITE-CERAMIC-POT-5-SET-COOKING-POTS-WOK-INUDCTION/560507045?banner_no=1305330
[IH 5 pot set]
https://www.qoo10.sg/item/HAPPY-CALL-PRIMIUM-IH-ALUMITE-CERAMIC-POT-SET-4-5SET-INDUCTION/437303342?banner_no=1305330
Question : [Re] Inquiry for the item from sie****Hello, thanks for the reply. Mine is NOT induction hob. What i am asking is, can they be used on ELECTRIC CEREMIC HOB) Answer : [Re] Inquiry for the item from sie****Hello.
Ceramic hob is also the same.
Because these heat sources are different in heat transfer method, they can not be used because the heat transfer is not properly performed when using a common pot. Question : [Re] Inquiry for the item from sie****Thanks so much for the swift response! Answer : [Re] Inquiry for the item from sie****So do you have any other pots that are similar to these Happycall Alumite ceremic pots that you can recommend? Question : [Re] Inquiry for the item from sie****The link shown above is the same product as the present product, but it is a product made to be used in induction or ceramic stove. Answer : [Re] Inquiry for the item from sie****Once again thanks for your speedy response and very sorry for keep bothering you with my doubts/queries.
I can see from the picture that additional material like Aluminum and Stainless steel have been added to the base for the latest IH version. So does it mean we will be "seeing" this stainless steel plate at the bottom of these pots? Or this additional plate has been embedded during the manufacturing, and they are going to look exactly like the non IH version? Question : [Re] Inquiry for the item from sie****Hello.
The bottom of the IH version has aluminum and stainless steel on the bottom.
The bottom surface appearance is the same as the image.
Answer : [Re] Inquiry for the item from sie****Hi,
I have tried to find more information about the IH version of these Alumite ceremic pot from the Happycall Korea website but I couldnt find any instead I managed to download a manual for the normal version (i e. without IH)
In the manual it actually "has" a Ceremic cooker symbol (the one with round round symbol) which means the normal ones can already be used on my hob (which is ceremic but Not induction). Therefore would you mind to re-confirm with "Happycall Korea" to check is it necessary for me to buy the IH version, when probably the normal ones already good enough for my hob to work? Question : [Re] Inquiry for the item from sie****Hi, if you aren't able to check with Happycall Korea about my earlier query, then perhaps you can help to confirm if you do have the "attached printing" on your 4 pot set box, for the non-IH version? The one which is selling at $148 currently. I would like to take my own risk to buy them, despite you hv told me earlier that it may not be suitable for my Ceremic hob. Thanks for your help in advance! Answer : [Re] Inquiry for the item from sie****Hi, will really appreciate it if you could reply soon, as my Qoo10 discount coupon wl expire this weekend.
I actually thought of just getting a pot here to test out first , so I hv called Happycall main distributor to confirm if the normal pot can be used on the ceremic hob/cooker and the answer is YES. Therefore if your reply is also going to be positive, then I can save all the trouble n buy the $148 set from you straight . Question : [Re] Inquiry for the item from sie****Hello.
Sorry for late reply.
We have been identified as unusable.
Could you please attach the documentation we have verified? I wanted to order the 4set pots. The shipping cost $46 seems very high, is the cost correct? Answer : [Re] Inquiry related delivery from sie****Dear Customer.
Hello.
This item is free shipping items. If shipping cost occurs, it is a system error.
In this case, please purchase through the link at the top of the detail page.
Thank you. Interested in set b, can choose Colour? I want both in orange Answer : [Re] Inquiry for the item from loo****Dear Customer.
hello.
Sorry. The product is a single color product.
Color changes are not possible. Why is the shipping rate $46 so expensive? Answer : [Re] Inquiry related delivery from shg****Dear Customer.
Hello.
Occasionally, system errors can lead to higher shipping costs.
Ignore this.
We will update it normally soon. This set can chang to pink colour ? May i kn , pls n thank you. Answer : [Re] Inquiry for the item from Hto****Dear Customer.
hello.
Sorry. This product can not change the color of the product.
Sorry for not helping you. is this an induction pot? Answer : [Re] Inquiry for the item from juz****Hello.
Sorry. This product can not be used in induction.
Please refer to the following site for induction products.
https://www.qoo10.sg/item/6-COUPON-HAPPYCALL-IH-ALUMITE-CERAMIC-POT-5-SET-COOKING-POTS/560507045?banner_no=1305330 Hi. Can I confirm if the pot can be used in the oven? Because the manual that came with the pot mentions otherwise. I want to be sure so as not to damage anything. Thank you. Answer : [Re] Inquiry for the item from cl3****Dear Customer.
Hello.
Thank you for order.
This product is a product that can not be used in microwave ovens and ovens.
Question : [Re] Inquiry for the item from cl3****Hi,
Looking back at the response from your end to one recent inquiry, it seems like it was possible. Please see attached screen capture and clarify on that.
Thank you. Answer : [Re] Inquiry for the item from cl3****I have also checked from the happycall USA site and it does mention that it is possible, except for the lids and the saucepan. I have also attached a screen capture of that. Question : [Re] Inquiry for the item from cl3****Attached is the photo taken of the manual that came with the pots which is really contradicting. To be honest, I am a little confused and I am having serious doubts about the authenticity of the pots right now. So, kindly provide an explanation.
Thank you. Answer : [Re] Inquiry for the item from cl3****Hi. Any explanation for this? Question : [Re] Inquiry for the item from cl3****Hello.
We apologize for any inconvenience.
This product is a genuine Happy Call genuine products are sold in Korea.
It seems that the staff mistakenly mislead the information.
Normal pots can not be used in the oven.
We apologize for any inconvenience. Answer : [Re] Inquiry for the item from cl3****Hi. Thank you for the update.
But how do you then explain the claim in the happycall USA site that it can be used in an oven? Are those sold in Korea different from those sold in USA? Screenshot can be referenced from the second image attached previously.
I actually bought this set with the understanding that the pots could be used in an oven, apart from the saucepan and the lids of course. So, I will be disappointed to know that it can't, to be honest. Question : [Re] Inquiry for the item from cl3****Answer : [Re] Inquiry for the item from cl3****Hello.
We apologize for any inconvenience.
This product is not related to happycall in USA.
Oversea direct sales items are not related to local stores.
We apologize for the wrong infomation.
We will give you the following suggestions.
"You will use the product as it is and give you a partial refund of S $ 20." Question : [Re] Inquiry for the item from cl3****Hi.
Do you then have something similar that would work in an oven as well? If you can accept an exchange for it, I will be willing. I have not used or cleaned the pots.
If there's nothing similar that works in an oven then I will keep the set that I have and would appreciate the partial refund.
Thank you. Answer : [Re] Inquiry for the item from cl3****Hello.
Sorry.
We do not have a pot available in the oven.
We also know that happycall products do not have pots available in the oven.
Sorry for not helping you.
We have completed a partial refund for S $ 20.
Qoo10
It will be deposited as Q-money after approval in Qoo10 .
Once again, We apologize for any inconvenience. Question : [Re] Inquiry for the item from cl3****Ok, noted. I will keep this pot set and get something else for the oven.
Thank you again. Answer : [Re] Inquiry for the item from cl3****Thank you.
Have a nice day. Hi,
Can i know is the pot come with anti flow function to prevent over boil when boiling soup or porridge?
Thanks!! Answer : [Re] Inquiry for the item from 234****Hi for the steamer is it only for 20cm pot or you have bigger pot for the steamer? Thanks! Question : [Re] Inquiry for the item from 234****Hello.
Yes The steam hole lid prevents boiling.
Steamer vary in size depending on the set.
please note.
A set steamer size : 20cm
B set steamer size : 24cm
4set steamer size : 24cm
5 set steamer size : 28cm Answer : [Re] Inquiry for the item from 234****Question : [Re] Inquiry for the item from 234****Thank you. Have a nice day. The price stated is for 1 set? Answer : [Re] Inquiry for the item from nur****Hello.
The product consists of 2pot 4pot 5pot.
The stated price is 2pot A set price Can the pot be used for baking in the oven? Answer : [Re] Inquiry for the item from cel****On Qpost : Dear Customer.
hello.
You can use it except for products with your handles. Hi may know the 28cm deep pot how many litter?
Thks Answer : [Re] Inquiry for the item from lil****Dear Customer.
hello.
28cm deep pot is 6L.
Thank you. (: Hi, am I able to wash immediately once after cooking?
Will it cause damage or crack to the pot? Answer : [Re] Inquiry for the item from gek****Dear Customer.
Hello.
Washing hot pots with cold water is not a good idea.
It does not problem just happen, but it can shorten its lifespan from a long-term perspective. Can this use in induction? Answer : [Re] Inquiry for the item from fio****Dear Customer.
hello.
This product can not be used in induction.
The IH models available on Induction are available at the following sites.
https://www.qoo10.sg/item/12COUPON-MAKE-143-HAPPY-CALL-IH-ALUMITE-CERAMIC-POT-4-5-SET/437303342?banner_no=1305330
|
 - Lowenthal official 1+1 nonstick cookware Titanium Stone Frying Pan wok / grill pan pot woks cookwar
- Item Q&A
| Answer : [Re] Inquiry for the item from cyslim100Question : [Re] Inquiry for the item from cyslim100Answer : [Re] Inquiry for the item from cyslim100Question : [Re] Inquiry for the item from cyslim100Answer : [Re] Inquiry for the item from cyslim100Question : [Re] Inquiry for the item from cyslim100Answer : [Re] Inquiry for the item from cyslim100Question : [Re] Inquiry for the item from cyslim100Answer : [Re] Inquiry for the item from cyslim100Question : [Re] Inquiry for the item from cyslim100Answer : [Re] Inquiry for the item from cyslim100Question : [Re] Inquiry for the item from cyslim100Answer : [Re] Inquiry for the item from cyslim100Question : [Re] Inquiry for the item from cyslim100Answer : [Re] Inquiry for the item from FirstCareBuyerWhat is the meaning of make price$ 19.80?
I put in order and my total was 29.40$.
I am buying a 26 & 30 cm wok.
Thanks Answer : [Re] Inquiry from ECHMDear customer.
The amount varies by size.
Thank you. No. 9 Two handle - can i use use this in the oven? Answer : [Re] Inquiry for the item from sammychngDear customer.
This product cannot be used in the oven.
Thank you. Hi
I did not follow the steps before use. Is it ok? Pls advise, thanks. Answer : [Re] Inquiry for the item from bettybet64Yes, it doesn't really matter.
Do not worry.
Have a good weekend. Question : [Re] Inquiry for the item from bettybet64Answer : [Re] Inquiry for the item from bettybet64Hi,
Can I use metal spatula? Question : [Re] Inquiry for the item from bettybet64Dear customer.
Although possible, a wooden or silicone spatula is recommended.
Thank you. Answer : [Re] Inquiry for the item from bettybet64Question : [Re] Inquiry for the item from bettybet64Hi Seller, the descriptions all said the material is aluminum but your listing indicates titanium.
Which is it?
What's the top layer of your pans & woks made of ?
Thanks Answer : [Re] Inquiry for the item from JFDear customer.
The main material is titanium and stone.
Thank you.
Have a good weekend. Answer : [Re] Inquiry related return and exchange from Jason TanQuestion : [Re] Inquiry related return and exchange from Jason TanAnswer : [Re] Inquiry related return and exchange from Jason TanQuestion : [Re] Inquiry related return and exchange from Jason TanAnswer : [Re] Inquiry related return and exchange from Jason TanAnswer : [Re] Inquiry related delivery from thosereneMay I know the weight of the 28cm frying pan. Do you have a weight chart for all the items? Answer : [Re] Inquiry for the item from ginyew1960Dear customer.
The weight of all products.
Thank you. Question : [Re] Inquiry for the item from ginyew1960EGG 400
BABY 410
F26 580
F28 640
F30 830
W26 600
W28 650
W30 840
TWO 550
CA 560
GRILL 650
SQUARE 430
Answer : [Re] Inquiry for the item from gnwendeQuestion : [Re] Inquiry for the item from gnwendeWhat should I do before using? Need to oil it before using? Thanks! Answer : [Re] Inquiry for the item from paulinewong501. Wipe the skillet side with a kitchen towel.
02. Wipe gently with dish soap to avoid scratches.
03. Boil only 2/3 of the frying pan with water.
04. Add a tablespoon of baking soda to boiling water.
And add vinegar.
(You can see that it's boiling because of the chemical reaction of baking soda and vinegar.)
05. Put the oil in a frying pan, heat it over low heat, and wipe it off two or three times to form an oil barrier that will extend the life of the coating.
For the 28cm 2 handle Wok, can it be used in oven temperature up to 250°C? Answer : [Re] Inquiry for the item from eeirenelcDear customer.
Cannot be used in the oven.
Thank you. Question : [Re] Inquiry for the item from eeirenelcAnswer : [Re] Inquiry for the item from eeirenelcQuestion : [Re] Inquiry for the item from eeirenelcAnswer : [Re] Inquiry for the item from paullokeyCan it be delivered to Hong Kong? Answer : [Re] Inquiry related delivery from NatalieDear customer.
Delivery is possible only if it is not in the country where the reception is stopped.
Thank you. Answer : [Re] Inquiry for the item from ann_angscQuestion : [Re] Inquiry for the item from ann_angscAnswer : [Re] Inquiry for the item from ann_angscHow long does it take for order to arrive? Answer : [Re] Inquiry related delivery from skng67Dear customer.
We are very sorry for the inconvenience.
There was an accident in the office and the delivery was overall delayed.
It is scheduled to ship this week.
Thank you. Question : [Re] Inquiry related delivery from skng67Hope everyone in your office is safe.
If it will be shipped out this week, when can I expect to receive my 28 frying pan n 28 wok? Answer : [Re] Inquiry related delivery from skng67Hope everyone in your office is safe.
If it will be shipped out this week, when can I expect to receive my frying pan 28 n wok 28? Question : [Re] Inquiry related delivery from skng67Thank you for your concern.
It is expected to ship on Thursday.
Thank you. Answer : [Re] Inquiry related delivery from skng67Hi order came in as square pan and wok 28 when u confirmed order is had already been changed to pan 28, wok 28 Question : [Re] Inquiry related delivery from skng67We are very sorry for the inconvenience.
I'll send you a frying pan 28.
Sorry. Answer : [Re] Inquiry related delivery from skng67Hi, may I know when it will be shipped out? Any tracking reference? Question : [Re] Inquiry related delivery from skng67Delivery may be slightly delayed due to the current year-end and severe corona.
We will send you a tracking number after delivery.
Happy New Year. Answer : [Re] Inquiry related delivery from skng67Hi. Happy New Year. Any update on the delivery tracking number? Question : [Re] Inquiry related delivery from skng67Hi. Happy New Year. Any update on the delivery tracking number? Answer : [Re] Inquiry related delivery from skng67It is confirmed that you received the product today :)
Thank you. Question : [Re] Inquiry related delivery from skng67Hi, thank you very much. Pan well received. Thanks Answer : [Re] Inquiry related delivery from skng67You also have another listing with ceramic coating. Which is tougher, ceramic or stone coating? Which is healthier? Answer : [Re] Inquiry for the item from poopularDear customer.
It's hard to recommend which one is better.
Because it is a personal , I think you can make a purchase decision by looking at the design.
Thank you hi, can we use metal spoon? Answer : [Re] Inquiry for the item from dreamld85Dear customer.
It is okay to use it, but it is recommended to use a wooden spatula or a silicone spatula for long use.
Thank you. I have placed many orders with you before. Can you advise if you have other customers feedback that the wok after use few times will have black stains underneath? I did not use strong big fire and yet this still happens. Did I misuse it somehow? Answer : [Re] Inquiry for the item from eileengohDear customer.
That's not very common.
I wonder if there is one customer who makes such a claim by selling 1000 frying pans.
In most cases, washing dishes with a rough scrubber or
this occurs if use it on a crater that is too strong.
This is often done by customer carelessness.
This is a phenomenon that cannot occur when used at home.
Thank you. Question : [Re] Inquiry for the item from eileengohSorry that I don't quite understand your message.
I did read from one of your customers about such happenings too. We have only been using soft sponge to gentle wash your woks. I am referring to the wok on the orange (28 cm wok) surface. So there was no hard scrubbing at all on your wok. And I make sure the wok is dry before I put on the stove to on the fire.
Dont get me wrong, the wok is still useable, just that the orange surface is black stained. It happened to two of my woks already. Answer : [Re] Inquiry for the item from eileengohIt will be the best if the product is 100% free of problems, but it is a rare problem due to the high volume of sales.
We are not responsible for any problems arising from use, but if it is a problem with the product itself, we will refund or exchange 100%.
Thank you. Ordered 2 days ago may I know when will be delivered to me? Answer : [Re] Inquiry for the item from MilamokyDear Customer.
Hello.
Due to the recent Corona, it is difficult to accurately guide the delivery schedule.
The recent delivery time is about 7 to 15 days.
Thank you. Have just received woks no. 9 & 12. Looks good but is there any instructions on how to season them before use. Answer : [Re] Inquiry for the item from stylus4457[First time use]
01. Wipe the skillet side with a kitchen towel.
02. Wipe gently with dish soap to avoid scratches.
03. Boil only 2/3 of the frying pan with water.
04. Add a tablespoon of baking soda to boiling water.
And add vinegar.
(You can see that it's boiling because of the chemical reaction of baking soda and vinegar.)
05. Put the oil in a frying pan, heat it over low heat, and wipe it off two or three times to form an oil barrier that will extend the life of the coating.
[Management method]
If you immerse a hot frying pan directly in cold water, a sudden change in temperature can cause cracks in the coating.
Therefore, it is recommended to cool the frying pan before washing.
If you cook using only oil, you can preheat it and clean it with oil.
If a variety of seasonings are used, mix water and vinegar in a 1: 1 ratio, cut them off together, scrub with a soft sponge and rinse.
Hi, is the 2 handle wok (#9) also made with same stone coating as the others like the egg or baby pan? Thank you. Answer : [Re] Inquiry for the item from BellaHi, is the 2 handle wok (#9) also made with same stone coating as the others like the egg or baby pan? Is it also lightweight like the rest?Thank you. Question : [Re] Inquiry for the item from BellaDear customer.
All four are coated with stones.
Thank you. Answer : [Re] Inquiry for the item from BellaThe two handle wok is shown in picture. Is it ceramic or stone coated? Question : [Re] Inquiry for the item from BellaI noticed under selection, it's number 9 but in the pictures, it's indicated as number 8. Could I confirm the attached picture is number 9? Answer : [Re] Inquiry for the item from BellaThe two handle wok is Number 9 is correct.
The text in the check box is correct.
Sorry for the confusion.
Thank you. Question : [Re] Inquiry for the item from BellaThank you for the confirmation of two wok pan. Is this pan ceramic or stone coated? Answer : [Re] Inquiry for the item from BellaQuestion : [Re] Inquiry for the item from BellaGreat. I already placed my order. Thank you. Answer : [Re] Inquiry for the item from BellaCan this pan be used in conventional oven ? Maximum heat ? Answer : [Re] Inquiry for the item from cloudynelDear customer
This product cannot be used for oven.
Thank you. Answer : [Re] Inquiry for the item from eliseweeQuestion : [Re] Inquiry for the item from eliseweeAnswer : [Re] 來自joanntsui76會員的商品咨詢。Dear customer
This product cannot be used for induction.
Products that can be used for induction are marked with 'IH'.
For more products, search for 'wepskorea' and click on our store to search for 'IH'.
Thank you. If i order 28cm wok so I order 28cm too? Answer : [Re] Inquiry for the item from suzanne1017Question : [Re] Inquiry for the item from suzanne1017Dear customer
Yes, that's right.
Please choose the same size lid.
Thank you. Answer : [Re] Inquiry for the item from divyangiDear customer
This product cannot be used for induction.
Products that can be used for induction are marked with 'IH'.
For more products, search for 'wepskorea' and click on our store to search for 'IH'.
Thank you. Hi seller,
Can stainless steel spoon /chopsticks be used on the wok without scratching the non stick layer or spoiling it? Appreciate advice. Thanks. Answer : [Re] Inquiry for the item from StarryDear customer.
Stainless steel tools are not recommended.
Thank you. Question : [Re] Inquiry for the item from StarryAnswer : [Re] Inquiry for the item from StarryHi, i have order 28cm wok and 28cm lid, but they don't fit at all. May i know is the lid is wrong or the wok is wrong? ??????? Answer : [Re] Inquiry for the item from mashi_juan83Question : [Re] Inquiry for the item from mashi_juan83Hello.
It's Monday, so it takes a little while to respond.
We are responding sequentially, so please be patient.
Thank you. Answer : [Re] Inquiry for the item from chounhianAnswer : [Re] Inquiry for the item from eastseapearlAnswer : [Re] Inquiry for the item from NotfunHi Seller,
Could I know that this Stone Coating Two Hand Work 28cm can put into the steamer cooker as a bowl ?
Thank you. Answer : [Re] Inquiry for the item from aslinwoo27Dear customer.
It is possible if the size is the same.
Thank you. Question : [Re] Inquiry for the item from aslinwoo27Hi Seller,
我的意思是可以把Stone Coating Two Hand Work 28cm放進去蒸鍋裡面當蒸碗使用嗎？
謝謝！ Answer : [Re] Inquiry for the item from aslinwoo27Question : [Re] Inquiry for the item from aslinwoo27Hi Seller,
Thanks for your reply.
我已經下單了，我可以知道如何保養這些鍋具？
第一次使用請問要怎樣開鍋？ 就是如何清潔鍋具了才開始使用？
我也有下單Lowenthal New Olivia Nature Titanium Work 28cm做法也一樣嗎？ Answer : [Re] Inquiry for the item from aslinwoo27You can manage it just like a normal pot
There is no big difference.
Thank you. May i know the diff bet this n the green type in another listing? Answer : [Re] Inquiry for the item from ksecretsDear customer.
The design is different.
There is no big difference.
Thank you. Question : [Re] Inquiry for the item from ksecretsThickness? But the price big diff!! Answer : [Re] Inquiry for the item from ksecretsAnswer : [Re] Inquiry from sarahsoh73Hi seller, received the pans, any special treatment needed before I use the pan? Thanks Answer : [Re] Inquiry for the item from ezy74[First time use]
01. Wipe the skillet side with a kitchen towel.
02. Wipe gently with dish soap to avoid scratches.
03. Boil only 2/3 of the frying pan with water.
04. Add a tablespoon of baking soda to boiling water.
And add vinegar.
(You can see that it's boiling because of the chemical reaction of baking soda and vinegar.)
05. Put the oil in a frying pan, heat it over low heat, and wipe it off two or three times to form an oil barrier that will extend the life of the coating.
[Management method]
If you immerse a hot frying pan directly in cold water, a sudden change in temperature can cause cracks in the coating.
Therefore, it is recommended to cool the frying pan before washing.
If you cook using only oil, you can preheat it and clean it with oil.
If a variety of seasonings are used, mix water and vinegar in a 1: 1 ratio, cut them off together, scrub with a soft sponge and rinse.
Hi seller, dishwasher safe? Answer : [Re] Inquiry for the item from hinchoo43Dear customer.
It cannot be used in a dishwasher.
Thank you. Hi,
why is Square Pan (21 cm) not available in dropdown list for selection? Answer : [Re] Inquiry for the item from chansw147Dear customer.
As a result of testing, you can select the product.
At what stage can't I choose?
You can choose from option 2. Answer : [Re] Inquiry for the item from iccyviperQuestion : [Re] Inquiry for the item from iccyviperAnswer : [Re] Inquiry for the item from iccyviperQuestion : [Re] Inquiry for the item from iccyviperAnswer : [Re] Inquiry for the item from iccyviperQuestion : [Re] Inquiry for the item from iccyviperAnswer : [Re] Inquiry for the item from iccyviperCan it by use with induction cooker? Answer : [Re] Inquiry for the item from Happyfamilys4Dear customer
This product cannot be used for induction.
Products that can be used for induction are marked with 'IH'.
For more products, search for 'wepskorea' and click on our store to search for 'IH'.
Thank you. Hi Seller
May I know the difference of item 1) egg pan (20cm) and 2) baby pan (20cm)? Besides the different of height, what are the difference of these 2 pans? Thank you. Answer : [Re] Inquiry for the item from lifesky_occDear customer.
The difference in height.
Thank you. Which is a healthier lowenthal option?Stone or Ceramic? Answer : [Re] Inquiry for the item from ElvinaDear customer.
Lowenthal frying pan is stone coated.
Thank you. Which lowenthal coating is more durable? Stone or Ceramic? Answer : [Re] Inquiry for the item from ElvinaDear customer.
Lowenthal frying pan is stone coated.
Thank you. Answer : [Re] Inquiry for the item from JancisHi, whats the weight for no.9 and no.12? Answer : [Re] Inquiry for the item from musicAnswer : [Re] Inquiry for the item from simonhkchongCan Lowenthal pans and wok be used on ceramic/electric cookers? Answer : [Re] Inquiry for the item from teresa_desilvaDear customer
This product cannot be used for induction.
Products that can be used for induction are marked with 'IH'.
For more products, search for 'wepskorea' and click on our store to search for 'IH'.
Thank you. Hi,
How heavy is no.8 and no.11?
Thanks. Answer : [Re] Inquiry for the item from musicAnswer : [Re] Inquiry for the item from MAYJust received my order of 30cm wok + 20cm egg pan, please forward instructions to clean/upkeep of wok before usage. Can we use high heat for wok ? Answer : [Re] Inquiry for the item from leesowkengkaren[First time use]
01. Wipe the skillet side with a kitchen towel.
02. Wipe gently with dish soap to avoid scratches.
03. Boil only 2/3 of the frying pan with water.
04. Add a tablespoon of baking soda to boiling water.
And add vinegar.
(You can see that it's boiling because of the chemical reaction of baking soda and vinegar.)
05. Put the oil in a frying pan, heat it over low heat, and wipe it off two or three times to form an oil barrier that will extend the life of the coating.
[Management method]
If you immerse a hot frying pan directly in cold water, a sudden change in temperature can cause cracks in the coating.
Therefore, it is recommended to cool the frying pan before washing.
If you cook using only oil, you can preheat it and clean it with oil.
If a variety of seasonings are used, mix water and vinegar in a 1: 1 ratio, cut them off together, scrub with a soft sponge and rinse.
Hi
For no.7 (casserole 28 cm) photobelow, can we use it directly on kitchen stove to grill chicken chop, satay or yakitori skewers? Answer : [Re] Inquiry for the item from jiotanlkDear customer.
It is a frying pan that you can use it directly on kitchen stove.
Thank you. Question : [Re] Inquiry for the item from jiotanlkHi
Is Lowenthal and Kitchen Art (photo attached) series sold by you of same type?
What is the difference ? Answer : [Re] Inquiry for the item from jiotanlkDifferent brands and different coating methods.
Please refer to the product detail page.
Thank you. Hi, For no.2 it stated size 36.5cm x 20cm x 7cm, which lid should I choose? Answer : [Re] Inquiry for the item from GarickDear customer.
No. 2 is a 20cm baby pan, so you can choose a 20cm lid.
Thank you. Hi. What is the difference between stone coating and ceramic coating. And how will that affect the shelf life of the wok? Can both types be used for over the fire stove ? Answer : [Re] Inquiry for the item from michemberDear customer
Can be used for stoves.
It is the difference between the coating material and the customer's personal preference.
Thank you. Answer : [Re] Inquiry for the item from leesowkengkarenDear customer
This is Lowenthal.
Produced in Korea and shipped from Korea.
Thank you. What is the weight of Item #6 the 28cm wok with one handle? Answer : [Re] Inquiry from lilian_kwekDear customer
It weighs about 700g.
Thank you. Hi can the pot or pan be used on stove? Ceramic and stone? Both able to use on Stove? Answer : [Re] Inquiry for the item from ru_candy11Dear customer
This product cannot be used for induction.
Products that can be used for induction are marked with 'IH'.
For more products, search for 'wepskorea' and click on our store to search for 'IH'.
Thank you. Suitable for ceramic stove? Answer : [Re] Inquiry for the item from rose4_909Dear customer
This product cannot be used for induction.
Products that can be used for induction are marked with 'IH'.
For more products, search for 'wepskorea' and click on our store to search for 'IH'.
Thank you. can the ceramic coating tow handle wok be used in microwave oven and convection oven? Answer : [Re] Inquiry for the item from wlfpdnDear customer.
This product cannot be used in an oven.
Thank you. Answer : [Re] Inquiry for the item from duckedeeDear customer
This product cannot be used for induction.
Products that can be used for induction are marked with 'IH'.
For more products, search for 'wepskorea' and click on our store to search for 'IH'.
Thank you. Hi, you don't sell the square pan? Answer : [Re] Inquiry for the item from CeciliaDear customer.
Although Lowenthal will send you a link to purchase other products.
Thank you.
https://qoo.tn/BjYvGX/Q146050329 Hi, may i know is the base measurement of #6 Wok 28cm & #8 Tow Handle Wok 28cm the same?
Thanks in advance Answer : [Re] Inquiry for the item from wendyDear customer
Yes it is the same.
Thank you. Missing item. Cover lid cannot use Answer : [Re] Inquiry related return and exchange from emily.elxmDear customer.
We are very sorry for the inconvenience.
I'll send you the lid handle today.
Thank you. Question : [Re] Inquiry related return and exchange from emily.elxmI would like to add on purchase , can u send together ? Answer : [Re] Inquiry related return and exchange from emily.elxmQuestion : [Re] Inquiry related return and exchange from emily.elxmSend us a message after purchasing the product and we will send it with you. Answer : [Re] Inquiry related return and exchange from emily.elxmHi will u restock the 30cm wok ? Question : [Re] Inquiry related return and exchange from emily.elxmIt may be stocked later this month. Answer : [Re] Inquiry related return and exchange from emily.elxmI will wait for the 30cm wok Question : [Re] Inquiry related return and exchange from emily.elxmShall I send you the lid handle first? Answer : [Re] Inquiry related return and exchange from emily.elxmQuestion : [Re] Inquiry related return and exchange from emily.elxmI bought the pan and wok but without the LID. Just want to check whether do you only sell the LID? Answer : [Re] Inquiry for the item from carolpyhhttps://qoo.tn/BrohGX/Q146050329
Dear customer
Send the purchase link.
Thank you. Hi when will the 30cm wok be back in stock? Will it be in time before the promotion ends? Answer : [Re] Inquiry for the item from Sinyee.siahDear customer.
It is expected to be stocked at the end of September.
Thank you. Answer : [Re] Inquiry for the item from TLMy second purchase. When will you restock the 30cm wok? I hope it is soon. Thanks Answer : [Re] Inquiry for the item from seokhwee2002We can't give you an accurate guide either.
We are also waiting for the factory to contact us.
Thank you. Question : [Re] Inquiry for the item from seokhwee2002Answer : [Re] Inquiry for the item from seokhwee2002Whats the weight of the 26cm frying pan? Answer : [Re] Inquiry for the item from godzzxcoDear customer.
It is about 600g.
Thank you. the size is inner size or outer size ? 30CM or 28 CM Answer : [Re] Inquiry for the item from happyman30sgDear customer
The internal size.
Thank you. How should I clean the pans for the first time before using ? Thanks Answer : [Re] Inquiry for the item from Jas
[First time use]
01. Wipe the skillet side with a kitchen towel.
02. Wipe gently with dish soap to avoid scratches.
03. Boil only 2/3 of the frying pan with water.
04. Add a tablespoon of baking soda to boiling water.
And add vinegar.
(You can see that it's boiling because of the chemical reaction of baking soda and vinegar.)
05. Put the oil in a frying pan, heat it over low heat, and wipe it off two or three times to form an oil barrier that will extend the life of the coating.
[Management method]
If you immerse a hot frying pan directly in cold water, a sudden change in temperature can cause cracks in the coating.
Therefore, it is recommended to cool the frying pan before washing.
If you cook using only oil, you can preheat it and clean it with oil.
If a variety of seasonings are used, mix water and vinegar in a 1: 1 ratio, cut them off together, scrub with a soft sponge and rinse.
Answer : [Re] Inquiry for the item from AdHi, may i know when will wok 30cm b restock ? Answer : [Re] Inquiry for the item from leo_avonDear customer.
There is no schedule.
Thank you. why it's not stated that the pan is PFOA FREE or NON TOXIC? Answer : [Re] Inquiry for the item from zqpbpDear customer.
Since it is so basic, it is not indicated separately.
Thank you. Hi,
Can I place order for item 11, 30cm wok?
I can wait for restock, but now I can't order because it's out of stock.
Thanks Answer : [Re] Inquiry for the item from Yt2323It is currently out of stock and cannot be ordered.
Thank you. Hi, may I know when will the wok 30cm stock be available? Answer : [Re] Inquiry for the item from JOYCELEE.ENGHOOIDear customer.
The product is expected to be re-stocked in mid to late September.
Sorry. Hi Seller, will you still be coming No. 11 wok?
Thank you! Answer : [Re] Inquiry for the item from GracyBecause there is no stock, we can send it to other Lowhental products.
Thank you. Answer : [Re] Inquiry for the item from lawmj71Answer : [Re] Inquiry for the item from JenniferAnswer : [Re] Inquiry for the item from staceymelodyHi, for the pan, what is the weight? Answer : [Re] Inquiry for the item from caroline.lohDear Customer.
Hello.
Each size has a different weight.
Would you like to know what size weight? Hi, I am sorry to order the wrong size 30cm, my order number 138454258 date 22 Aug, the items have not delivered yet. Can you pls help to exchange them for me into smaller size. Thank you in advance! Answer : [Re] Inquiry related return and exchange from Bichthuy0312It was shipped yesterday.
Hi, can you advise if the frying pan need to season prior to using? How do I go about it? Answer : [Re] Inquiry for the item from shirleywsf[First time use]
01. Wipe the skillet side with a kitchen towel.
02. Wipe gently with dish soap to avoid scratches.
03. Boil only 2/3 of the frying pan with water.
04. Add a tablespoon of baking soda to boiling water.
And add vinegar.
(You can see that it's boiling because of the chemical reaction of baking soda and vinegar.)
05. Put the oil in a frying pan, heat it over low heat, and wipe it off two or three times to form an oil barrier that will extend the life of the coating.
Thank you.
Hi is this genuine lowenthal product as I noticed the items came without boxes or warranty certifying the authencity of the item? Pls kindly clarify. Thank you Answer : [Re] Inquiry for the item from ckDear customer.
lowenthal is a low-cost product and does not have an official packaging box in Korea.
We are an official distributor.
If necessary, we will send you the transaction statement.
Thank you. Answer : [Re] Inquiry for the item from appfletQuestion : [Re] Inquiry for the item from appfletAnswer : [Re] Inquiry for the item from appfletQuestion : [Re] Inquiry for the item from appfletAnswer : [Re] Inquiry for the item from appfletQuestion : [Re] Inquiry for the item from appfletIs this material considered as "hard anodized aluminum"?
How long can the coating last? Answer : [Re] Inquiry for the item from eileengohDear customer.
Depending on the number of use and method of use, the period of use varies depending on the user.
Thank you. Hi do you have a 30cm lid for the 30cm wok? Answer : [Re] Inquiry for the item from kala.inerdDear customer.
If you check the options, you can purchase lid.
Thank you. Hi, I've previously made an order for the pans and 1 cover (order no. 320262363). But my wife dropped and broke the glass lid. Can I request to buy another lid separately?
Thank you. Answer : [Re] Inquiry for the item from vincentchua
2020-08-12 12:27:13
Yes it is possible.
We sent you a purchase link.
Thank you.
https://www.qoo10.sg/item/KITCHEN-ART-KITCHEN-ART-FRYING-PAN-WOK-TEMPERED-GLASS-LID-HAPPYCALL-LOWENTHAL/612156583
Hi Seller
Item No 7 & No 9 - agrill pan 28 cm & casserole 28 cm . what is the difference between the 2? or rather how shd i use the casserole for ? a grill is for grilling as it got grip lines so the meat will not stick fully on the bottom . then what can i do with a casserole pls?tq
judy Answer : [Re] Inquiry for the item from jsengDear customer
You can choose according to your usage.
Thank you. Seller,
I have requested for return and refund. I dare not use this product. Your site mention it is a Germany brand and made in Korea, but there is no official packaging to proof it is made in Korea. Is this a real Germany brand? The finishing is rough and the wok is very thin, I am so worry it has toxic and I dare not use it. Pls don't test my patience, I will willing to recall the claim and give you terrible review, but this is not what I intent to at first, please don't test my patience by ignoring my return request. Answer : [Re] Inquiry related cancel and refund from contactgetthejoyHi, buyer.
I have no reason to ignore your return request.
I apologize for the delay in answering due to the weekend.
However, the problem you are raising is not understandable.
There are no lies, no fake information on our product sales page.
As you can see from customer reviews, there is no problem with the product.
'I am so worry it has toxic and I dare not use it. '
I understand your worries, but it's just your worries.
If you request a return, it will of course be accepted. However, since the return is due to the customer's simple change of mind, we will refund the amount excluding round-trip shipping coast.
Please make a return request. It will be accepted immediately.
If my explanation is not convincing to you, please forward this to the Qoo10 Dispute Resolution Team.
If the Qoo10 Dispute Resolution Team requests documents from me, I will provide all necessary documents.
Thank you.
Answer : [Re] Inquiry for the item from nanthaziAnswer : [Re] Inquiry for the item from Kl seahQuestion : [Re] Inquiry for the item from Kl seahAnswer : [Re] Inquiry for the item from Kl seahQuestion : [Re] Inquiry for the item from Kl seahAnswer : [Re] Inquiry for the item from Kl seahQuestion : [Re] Inquiry for the item from Kl seahIf i buy today, can reach by this friday? Answer : [Re] Inquiry for the item from elfaaqisyaDear customer.
Products are shipped the same day.
However, it is difficult to confirm because the local shipping company does not know the situation.
Thank you. Hi seller, 28cm casserole can use direct on gas stove? Answer : [Re] Inquiry for the item from sheenayongDear customer.
Casserole can be used on gas stoves.
Thank you. Can I use it for deep frying, will th high temperature damage the coating? Answer : [Re] Inquiry for the item from sheenayongDear customer.
You can also use it when frying.
Thank you. Hi, I just received the pan. for washing, can I wash any dish washing sponges. Thx Answer : [Re] Inquiry for the item from seahkl39Dear customer.
You can use a washing sponge.
Thank you. Question : [Re] Inquiry for the item from seahkl39Answer : [Re] Inquiry for the item from seahkl39Answer : [Re] Inquiry for the item from seahkl39Answer : [Re] Inquiry related cancel and refund from s90khanCan I check if Lowenthal Titanium stone coating wok free of PTFE, PFOA and other harmful chemicals. Answer : [Re] Inquiry related delivery from jDear customer.
It is PTFE and PTOA free.
And there are no other harmful chemicals.
You can use it with confidence.
Thank you.
Regards. Question : [Re] Inquiry related delivery from jThank you for your quick reply. Answer : [Re] Inquiry related delivery from jAnswer : [Re] Inquiry for the item from sarahlovesmeWhat is the useage of the 28cm casserole, can put in the oven? Answer : [Re] Inquiry for the item from sheenayongDear customer.
It cannot be used in the oven.
Thank you.
Regards.
|
![[SAMSUNG] Smart Tango Robot Vacuum Cleaner / VR10F71UCDP / VR10F71UCCN / Dual CPU Auto Smart Turbo /](https://gd.image-gmkt.com/li/562/043/537043562.g_260-w-st_g.jpg) - [SAMSUNG] Smart Tango Robot Vacuum Cleaner / VR10F71UCDP / VR10F71UCCN / Dual CPU Auto Smart Turbo /
- Item Q&A
| Hi, dear friend,
Nice day!
Glad to contact you. Hope this letter finds you well.
This is Lemon from Veniibot and we are specializing in artificial intelligence and robotic technology.
Mopping Vacuum Robot N1 Max is our main product which supports wet mopping, sweeping, and washing mop automatically.
It is highly praised by global users.
We are looking for distributors.
Are you interested in it? Answer : [Re] Inquiry from LemonI am not interested.
Thank you.
|
 - Kitchen Art Ceramic Pot Frying pan Set series / Grill Pan / Wok / pots / fry
- Item Q&A
| Hi seller, when will the restock no 3 again? Answer : [Re] Inquiry for the item from huikor_angDear customer.
There is no schedule.
Thank you. Answer : [Re] Inquiry for the item from has****Question : [Re] Inquiry for the item from has****Answer : [Re] Inquiry for the item from has****Question : [Re] Inquiry for the item from has****Hi, can 3 pot set be use for induction stove?
Thanks! Answer : [Re] Inquiry for the item from min****Hello.
Sorry it can not be used in induction stove.
|
![[Gateman] Digital Door Lock WF-20 / Password + fingerprint / digital doorlock](https://gd.image-gmkt.com/li/820/484/1421484820.g_260-w-st_g.jpg) - [Gateman] Digital Door Lock WF-20 / Password + fingerprint / digital doorlock
- Item Q&A
| Hi, what is the dimensions for the door grove that is to be fixed on to the door frame..? Answer : [Re] Inquiry for the item from borekillOutdoor 64.6(W)*160.5(H)*20(D)mm
Interior 142.1(W)*87.1(H)*36.4(D)mm
Thank you. Question : [Re] Inquiry for the item from borekillI am referring to the door grove, where the tongue will be inserted when the device lock.
I am referring to the fact that will be installed on the door frame
I'm not referring to the panels, that are being installed on the door itself. Answer : [Re] Inquiry for the item from borekillI am referring to the door grove, where the tongue will be inserted when the device lock.
I am referring to the fact that will be installed on the door frame
I'm not referring to the panels, that are being installed on the door itself. Question : [Re] Inquiry for the item from borekillI made an inquiry to the customer center in Korea, but it seems that it is difficult to provide information on that part.
Thank you. my order 314124574, when can I get it? Thanks! Answer : [Re] Inquiry related delivery from 210****Dear Customer.
Hello.
Thank you for order.
Your order will ship tomorrow.
The average delivery time of the product is about 7 to 10 days.
Thank you. Question : [Re] Inquiry related delivery from 210****Hi
I received the item. Do you have English install manual? Answer : [Re] Inquiry related delivery from 210****
Dear Customer.
Hello.
This massenger cann't attache document file.
Please provide your email address and we will send you an English manual.
Thank you.
Question : [Re] Inquiry related delivery from 210****please send to jo_ng2804@yahoo.com Answer : [Re] Inquiry related delivery from 210****Dear Customer.
We have sent you the English manual by e-mail.
Please confirm. Question : [Re] Inquiry related delivery from 210****Answer : [Re] Inquiry related delivery from 210****Question : [Re] Inquiry related delivery from 210****Hi, used for few months only and now the device say cannot recognised finger print? Answer : [Re] Inquiry related delivery from 210****Turn the product off and on again.
Local warranty is not provided.
The warranty is 1year from seller.
In the case of initial defectiveness, 100% free exchange and refund are possible.
If a product problem occurs during use, the repair fee is free during the warranty period, but the delivery cost is the responsibility of the customer.
Thank you. Answer : [Re] Inquiry for the item from shawnteo7Hi,
May i know how many fingerprint that we can register on this digital doorlock device?
Thank you. Answer : [Re] Inquiry for the item from littlecutepig86Dear customer.
20 fingerprints can be registered.
Thank you. Answer : [Re] Inquiry for the item from ivyIs it including installation? Answer : [Re] Inquiry for the item from yen****Dear Customer.
Hello.
Installation not included.
Thank you. Answer : [Re] Inquiry for the item from Ber****Does it include installation? Answer : [Re] Inquiry for the item from yen****"Dear Csutomer.
Hello.
Sorry.
This product is not provided for installation.
I'm sorry it didn't help."
Answer : [Re] Inquiry for the item from edd****Hi
Can this be installed on glass door? Answer : [Re] Inquiry for the item from 245****Hello.
Installation on glass doors is expected to be difficult. Can this be installed on Singapore HDB main doors? See image Answer : [Re] Inquiry for the item from tan****Dear Customer.
Hello.
Most of these products can be installed.
Check the image and check if it can be installed. Hi Seller,
I am looking for a fingerprint lock with access card/tag. Can this lock be able to use access card/tag? Thanks. Answer : [Re] Inquiry for the item from jan****Dear Customer.
Hello.
Sorry.
This product does not use cart keys.
Sorry for not helping you.
|
 - HAAN Professionals Garment Steam Iron HI-1090 clothes Steamer
- Item Q&A
| Answer : [Re] Inquiry for the item from JohnQuestion : [Re] Inquiry for the item from JohnAnswer : [Re] Inquiry for the item from John
|
 - Philips 72087 Lever2 LED Table Lamp / Desk Floor Light Stand / Book study led light for room
- Item Q&A
| Answer : [Re] Inquiry for the item from ShirlenachiamscHi what is the maximum Lumen of this light ? Thanks Answer : [Re] Inquiry for the item from nakacooDear customer.
Please check the product detail page.
Thank you. Hi,
may i know the warranty period and where to go to for warranty? thank you. Answer : [Re] Inquiry from zonexoDear Customer.
Hello. Thank you for order.
Local warranty is not provided.
The warranty is 1year from seller.
In the case of initial defectiveness, 100% free exchange and refund are possible.
If a product problem occurs during use, the repair fee is free during the warranty period, but the delivery cost is the responsibility of the customer.
Thank you. Hi seller, I want to buy the Philips 72087 Level 2 LED Table lamp. Please can you make sure you ship the correct newer model. I read the review of one of your customers who received the older model. Answer : [Re] Inquiry for the item from dougDear customer.
At that time, we sent the old model due to a packaging mistake, and the difference was refunded.
You will receive it as model 72087.
Thank you. Order no: 330143192
Hi seller, I ordered the lamp 72087 from you but you sent me 66127 instead. The price difference is $10. As sending the item back to you for exchange is troublesome, please just refund me $10 for this purchase.
Thanks. Answer : [Re] Inquiry related cancel and refund from jaclinechuaDear customer.
We are very sorry for the inconvenience.
There seems to be a mistake while packaging the product.
A $10 partial refund has been processed.
Thank you. Question : [Re] Inquiry related cancel and refund from jaclinechuaHi seller, it has been a week and I still have not received the refund. Please check and let me know when the refund will be fulfilled. Thanks. Answer : [Re] Inquiry related cancel and refund from jaclinechuaWe completed partial refund on November 2.
It will be refunded in Qmoney.
Refunds are processed by Qoo10 itself.
Please contact Q10oo customer center.
Thank you. Question : [Re] Inquiry related cancel and refund from jaclinechuaI see.. just checked qmoney and saw the $10. Thanks. Answer : [Re] Inquiry related cancel and refund from jaclinechuaIs this using 3 pin plug ?? Answer : [Re] Inquiry for the item from jaclinechuaDear customer
The plug type is 2pin korea plug type(C type).
This product uses 220V like Singapore. It can be used in Singapore without trans.
In some cases, you may need to use a plug converter.
Thank you. Hi can I ask if this desk lamp can use for Zoom meeting to brighten up the face ? Not appearing dark ?
Please reply urgently before I place order.
Thanks! Answer : [Re] Inquiry for the item from jaztalkDear customer.
This product is a typical lamp.
Thank you.
|
 - PORORO House Children Kids Baby Toys / Learning Educational Toy
- Item Q&A
| Order no. 335207787
Hi can I check the status of the shipping? I ordered on the 8/2/21. Urgently need it before 19/2 but there had been no status update. I also sent you a message but there had been no respond. It states shipping is 5-7 days and it’s been a week.
** please update me if item is just shipped out from Korea or if it has reached singapore? It is getting increasingly frustrating as it is meant as a gift! Answer : [Re] Inquiry related delivery from TiffanyDear customer.
Sorry for the late reply.
It has been a Korean New Year holiday from the 11th.
Courier delivery has not been made since the 8th.
The product will be shipped tomorrow.
Thank you. Question : [Re] Inquiry related delivery from TiffanyAnswer : [Re] Inquiry related delivery from TiffanyIt will arrive as early as 3~4 days.
Thank you. Question : [Re] Inquiry related delivery from TiffanyPlease put urgent shipping. I really need the item by Friday 19/2. I have ordered it in advance on the 8/2 and I didn’t expect this to happen. I thought I have given ample time for shipping Answer : [Re] Inquiry related delivery from TiffanyIt will be shipped tomorrow, so if there is no delivery problem within Singapore, you will receive it by Friday.
Thank you. Question : [Re] Inquiry related delivery from TiffanyCan u check n update me on the tracking status? Answer : [Re] Inquiry related delivery from TiffanyYou can track the delivery in the delivery history.
Thank you. Question : [Re] Inquiry related delivery from TiffanyI wish I could but there’s no update. That’s why I’m checking with you Answer : [Re] Inquiry related delivery from TiffanySince delivery has started, the only delivery status we can check is the delivery tracking status in your order history.
Thank you. Answer : [Re] Inquiry related delivery from TiffanyHi,
Is the item still available? How long will delivery take?
Thanks! Answer : [Re] Inquiry for the item from fen****Dear Customer.
Hello.
Yes. It is possible to order.
Due to the recent covid-19, the average delivery time is 7-10 days.
Please reference when purchasing.
|
 - HAAN Steam Mop Floor cleaner XST-100B / quick pre-heat 40sec / Easy use with one-touch
- Item Q&A
| What is the dimension of the pad, length and breadth ? Answer : [Re] Inquiry for the item from adampongDear customer
The product specification is 300*175*1200mm.
Pad details The pad is difficult to guide.
Thank you. Answer : [Re] Inquiry for the item from kwchew832is your xst 100b available? Answer : [Re] Inquiry for the item from gon****Hi,
Yes this product is available now.
Thank you. Will it leave water kn the floor? Or will floor dry instantly ? Answer : [Re] Inquiry for the item from dor****Dear Customer.
Hello.
If you want to dry immediately, adjust the steam accordingly.
If you continue to use steam, the floor will dry more slowly because water is still supplied to the rag.
|
 - Happycall 2021 NEW ODE Mini Electric stainless steel kettle / small kettle HDEK-U07DA1WH
- Item Q&A
| Answer : [Re] Inquiry for the item from limlaycheng
|
 - Unimom Minuet Advanced Electric Potable Breast Feeding Pump / 2 x Pumping Set
- Item Q&A
| Hi is this double pump or single pump? Answer : [Re] Inquiry for the item from whiterose_0482Dear customer.
It is a single pump.
Thank you. Question : [Re] Inquiry for the item from whiterose_0482Hi then why is it written 2x pumping set? Answer : [Re] Inquiry for the item from whiterose_0482Two pumps fit.
Sorry we've passed the wrong information before.
Thank you. Question : [Re] Inquiry for the item from whiterose_0482Answer : [Re] Inquiry for the item from whiterose_0482
|
 - KitchenArt Arne Ceramic Frying pans Woks 5 Set / cooking pan wok
- Item Q&A
| Can your pans be used for infared cooker? Answer : [Re] Inquiry for the item from claralokeDear customer
This product cannot be used for induction.
Products that can be used for induction are marked with 'IH'.
For more products, search for 'wepskorea' and click on our store to search for 'IH'.
Thank you. Can be used for induction hob? Answer : [Re] Inquiry for the item from milkycheez2Dear customer
This product cannot be used for induction.
Products that can be used for induction are marked with 'IH'.
For more products, search for 'wepskorea' and click on our store to search for 'IH'.
Thank you. what material is the top/pad coating and premier coating? Answer : [Re] Inquiry for the item from 234****It is a diamond coating with nano-diamond powder added. Thank you. Hi,for induction cooking? Answer : [Re] Inquiry for the item from mal****Dear Customer.
hello.
Sorry.
It cannot be used in induction. If I choose setC can I change one fry pan to baby pan? Answer : [Re] Inquiry for the item from eem****Dear Customer.
Hello.
Sorry.
You can not change the current configuration.
Sorry for not helping you.
|
 - Deawoo 3-in-1Deep Air Fryers + Oven 10L / Fryer electric air oven DEF-BY1500
- Item Q&A
| Hello,
I am interested in this product however, I have few questions to ask
1. Does the product comes with warranty?
2. The plug is Korea version, if use in other country need an universal adaptor?
3. What is the dimension for the air fryer basket? Balsang 20cm x 20cm x 5.5cm air fryer silicone pot can fit in? Answer : [Re] Inquiry for the item from JTDear Customer.
Hello.
Local warranty is not provided.
The warranty is 1year from seller.
In the case of initial defectiveness, 100% free exchange and refund are possible.
If a product problem occurs during use, the repair fee is free during the warranty period, but the delivery cost is the responsibility of the customer.
The plug type is 2pin korea plug type(C type).
This product uses 220V like Singapore. It can be used in Singapore without trans.
In some cases, you may need to use a plug converter.
You can check the detailed size of the product on the detail page.
Thank you. Question : [Re] Inquiry for the item from JTHello,
Thank you for the information. I have read thru the product detail page but no indication for the basket dimension. Anyway thanks. Will do a few checking and place order soon. Answer : [Re] Inquiry for the item from JTQuestion : [Re] Inquiry for the item from JTHello,
I just received the air fryer oven. However, the package do not have the basket. Please refer to attach file Answer : [Re] Inquiry for the item from JTQuestion : [Re] Inquiry for the item from JTAs mentioned in your online promo. Please advise Answer : [Re] Inquiry for the item from JTThe basket is the main reason why i choose this model. I am very disappointed and please response asap. Question : [Re] Inquiry for the item from JTI double checked the website... Answer : [Re] Inquiry for the item from JTI even bought the silicone pot for the basket Question : [Re] Inquiry for the item from JTAnswer : [Re] Inquiry for the item from JTPlease response and advise Question : [Re] Inquiry for the item from JTHello, any updates? Will you be sending over the air fryer basket and handle? Answer : [Re] Inquiry for the item from JTDear customer.
We will respond after checking with the manufacturer.
Thank you. Question : [Re] Inquiry for the item from JTSure. Please update me soonest possible. Thanks Answer : [Re] Inquiry for the item from JTI will send a message when the answer comes.
Thank you. Question : [Re] Inquiry for the item from JTThe basket was missing and the manufacturer decided to send it.
If you wait a little, it will ship within this week.
We are very sorry for the inconvenience.
Thank you. Answer : [Re] Inquiry for the item from JTThank you for the update. Yes, please send the air fryer basket and handle too. Please update me the tracking info. Appreciate for your follow up. Question : [Re] Inquiry for the item from JTWhen shipped, we will send you a tracking number.
Thank you. Answer : [Re] Inquiry for the item from JTQuestion : [Re] Inquiry for the item from JTAnswer : [Re] Inquiry for the item from JTThe basket will be shipped tomorrow.
Tracking number Qxpress SG3579261
Thank you. Question : [Re] Inquiry for the item from JTOh great! Thank you so much. Hope the manufacturer ensure everything is fine 🙏 Answer : [Re] Inquiry for the item from JTI received it myself and confirmed it.
You don't have to worry.
Thank you.
Have a good weekend. Question : [Re] Inquiry for the item from JTAnswer : [Re] Inquiry for the item from JTQuestion : [Re] Inquiry for the item from JTHello, i just received the basket. Tomorrow will setup and try out. Thank you so much 🙏 Answer : [Re] Inquiry for the item from JTI am also happy to arrive well.
Thank you. Question : [Re] Inquiry for the item from JTHello, today i tried out the air fryer oven. It worked perfectly! Thank you so much 🙏
Will leave a review 😊 Answer : [Re] Inquiry for the item from JTHi, what are the functions of the oven, it’s in Korean which I can’t read. Also what is the material of the accessories such as the flat mesh trays, oil tray and basket? Answer : [Re] Inquiry for the item from etl****Dear customer
The buttons on the top of the front panel, (from left to right)
French fries, meat, ribs, fish, shrimp, whole chicken, skewers, fruit (food drying),
Buttons at the bottom of the panel (from left to right)
Temperature setting +-, lighting, automatic menu, power / operation, rotation setting, time setting +-
Accessories are made of stainless steel.
Thank you.
|
![[Huawei] MediaPad M3 Lite 8 LTE Wifi 32g / Android 7.0 8inch Tablet PC](https://gd.image-gmkt.com/li/074/115/1212115074.g_260-w-st_g.jpg) - [Huawei] MediaPad M3 Lite 8 LTE Wifi 32g / Android 7.0 8inch Tablet PC
- Item Q&A
| roughly how long will it take for me to receive the item? Answer : [Re] Inquiry related delivery from pokerkingtab4Dear Customer.
Hello.
Due to the recent Corona, it is difficult to accurately guide the delivery schedule.
The recent delivery time is about 5 to 10 days.
Thank you.
|
 - Cuisinart Potable Hand Blender Mixer CSB-80KR / stand Food
- Item Q&A
| Hi, is there warranty for this item? Answer : [Re] Inquiry for the item from AnonDear Customer.
Hello.
Local warranty is not provided.
The warranty is 1year from seller.
In the case of initial defectiveness, 100% free exchange and refund are possible.
If a product problem occurs during use, the repair fee is free during the warranty period, but the delivery cost is the responsibility of the customer.
Thank you. Hi.
Is the plug a local one? Answer : [Re] Inquiry for the item from lin****The plug type is 2pin korea plug type(C type).
This product uses 220V like Singapore. It can be used in Singapore without trans.
In some cases, you may need to use a plug converter.
Hi, take how long to deliver? Answer : [Re] Inquiry for the item from rub****Hello.
Currently, Covid-19 is causing overall delivery delays.
The average average delivery time is 8 to 13 days.
Thank you. May I know the overall dimensions of the clear plastic bowl?
|
 - Lowenthal ★1+1★ Ceramic Cast iron Pots Set / nonstick cooking pot wok pan cookware
- Item Q&A
| Answer : [Re] Inquiry for the item from sunny_doll88Question : [Re] Inquiry for the item from sunny_doll88Answer : [Re] Inquiry for the item from sunny_doll88
|
 - Cuisinart Compact Air Fryers + Electric Oven 9L Toa-28KR / Toaster overn air fryer TOA-60KR
- Item Q&A
| Hi~is the plug safe for Singapore use? Answer : [Re] Inquiry for the item from baynieleeDear customer
The plug type is 2pin korea plug type(C type).
This product uses 220V like Singapore. It can be used in Singapore without trans.
In some cases, you may need to use a plug converter.
Thank you. Answer : [Re] Inquiry for the item from Ms WongAnswer : [Re] Inquiry for the item from cutylevenderQuestion : [Re] Inquiry for the item from cutylevenderAnswer : [Re] Inquiry for the item from cutylevenderQuestion : [Re] Inquiry for the item from cutylevenderAnswer : [Re] Inquiry for the item from cutylevenderIs the 2-year warranty applicable to Singapore? where is the service center?
This product is made in China? any recipe booklet in English that comes with purchase? Thank you Answer : [Re] Inquiry for the item from hsfDear Customer.
Hello. Thank you for order.
Local warranty is not provided.
The warranty is 1year from seller.
In the case of initial defectiveness, 100% free exchange and refund are possible.
If a product problem occurs during use, the repair fee is free during the warranty period, but the delivery cost is the responsibility of the customer. Question : [Re] Inquiry for the item from hsfAmerican brand and manufactured in China
English manuals are provided.
Thank you. Answer : [Re] Inquiry for the item from ashcatAnswer : [Re] Inquiry from JCAnswer : [Re] Inquiry related return and exchange from elizabeth sotaycoWill there be any warranty if i purchase this air fryer oven? Answer : [Re] Inquiry for the item from shugiam81Dear Customer.
Hello. Thank you for order.
Local warranty is not provided.
The warranty is 1year from seller.
In the case of initial defectiveness, 100% free exchange and refund are possible.
If a product problem occurs during use, the repair fee is free during the warranty period, but the delivery cost is the responsibility of the customer.
Thank you. I bought this airfry 9/9 and recieved damaged item and when the food is heating up and the fan makes scary loudly sound. ••Will posted video. ••
I request right away and the seller never returned my email and i also request refund to q10 and they pick up the item about 2weeks later and 1 month later today i received email that they can’t refund.
Please test the item with food in it and heat up the food and
retun back to me. Answer : [Re] Inquiry related cancel and refund from ceciliaj78Return processing is complete.
Thank you. The plug can be used in singapore
Thank you Answer : [Re] Inquiry for the item from wongngfsHi
The plug type is 2pin korea plug type(C type).
This product uses 220V like Singapore. It can be used in Singapore without trans.
In some cases, you may need to use a plug converter.
Thank you Answer : [Re] Inquiry for the item from cutylevenderDear Customer.
Hello. Thank you for order.
Local warranty is not provided.
The warranty is 1year from seller.
In the case of initial defectiveness, 100% free exchange and refund are possible.
If a product problem occurs during use, the repair fee is free during the warranty period, but the delivery cost is the responsibility of the customer.
Thank you. Question : [Re] Inquiry for the item from cutylevenderHow about exchange, did customer need to bare the delivery cost as well? How much is the delivery cost? Answer : [Re] Inquiry for the item from cutylevenderQuestion : [Re] Inquiry for the item from cutylevenderFor initial defective, you mentioned 100% free exchange. Customer does not need to bare any cost including delivery right? Answer : [Re] Inquiry for the item from cutylevenderThe initial defective exchange is the responsibility of the seller.
Thank you. Question : [Re] Inquiry for the item from cutylevenderHow much is the delivery if were to send back to Korea for repair? Answer : [Re] Inquiry for the item from cutylevenderThis is the case of using Qxpress. Answer : [Re] Inquiry for the item from atomanneeQuestion : [Re] Inquiry for the item from atomanneeAnswer : [Re] Inquiry for the item from atomanneeQuestion : [Re] Inquiry for the item from atomanneeAnswer : [Re] Inquiry for the item from atomanneeQuestion : [Re] Inquiry for the item from atomanneeAnswer : [Re] Inquiry for the item from atomanneeQuestion : [Re] Inquiry for the item from atomanneeAnswer : [Re] Inquiry for the item from atomanneeQuestion : [Re] Inquiry for the item from atomanneeCould you please let me know about warranty ? Answer : [Re] Inquiry for the item from jasnacslDear Customer.
Hello. Thank you for order.
Local warranty is not provided.
The warranty is 1year from seller.
In the case of initial defectiveness, 100% free exchange and refund are possible.
If a product problem occurs during use, the repair fee is free during the warranty period, but the delivery cost is the responsibility of the customer.
Thank you. Dont understand what is group buy. It can be cancelled? What is meant by transferring fee will not be refunded when cancelled. Answer : [Re] Inquiry from homemakerDear customer.
I cannot confirm the order number. If any problem where do I sent for warranty repair .is that sg plug. Answer : [Re] Inquiry for the item from khorrickyDear Customer.
Hello. Thank you for order.
Local warranty is not provided.
The warranty is 1year from seller.
In the case of initial defectiveness, 100% free exchange and refund are possible.
If a product problem occurs during use, the repair fee is free during the warranty period, but the delivery cost is the responsibility of the customer.
The plug type is 2pin korea plug type(C type).
This product uses 220V like Singapore. It can be used in Singapore without trans.
In some cases, you may need to use a plug converter.
Thank you. Answer : [Re] Inquiry for the item from atomanneeQuestion : [Re] Inquiry for the item from atomanneeAnswer : [Re] Inquiry for the item from elnsohQuestion : [Re] Inquiry for the item from elnsohAnswer : [Re] Inquiry for the item from elnsohHi - is this made in Korea? Answer : [Re] Inquiry for the item from 263****Hello
Manufacturing is made in China. Answer : [Re] Inquiry for the item from flo****Hello. Is there is a warranty for this product. ? If it’s not working or damaged after use where do we get it to be repaired Answer : [Re] Inquiry from Sai****Dear customer. Products inquired have a 1 year warranty. Thank you. Hi, do you have the 17L model in stock? And what is the estimated delivery time for 9L and 17L please? Answer : [Re] Inquiry related delivery from nak****Dear Customer.
Hello.
Sorry. We do not have the 17L model.
The average delivery time of the product is around 7-12 days.
However, due to the recent Covid-19, there may be differences depending on the circumstances of the shipping company. Is there a service center in Singapore? Answer : [Re] Inquiry for the item from ber****Dear Customer.
This product is shipped directly from Korea and does not provide local warranty.
The warranty is 1 year from seller.
Thank you. Hi there
I understand that this is a Korean model, may I ask if it can be use in Singapore. What is the power plug type?
Thank you.
Bernard Tan Answer : [Re] Inquiry for the item from ber****Dear Customer.
Hello.
Yes. Available in Singapore.
However, a plug converter is required because the plug type is a 2pin Korea plug type. Good day,
I am keen in this.
Please let me know if I need to use adaptor for this model for usage in singapore?
Also what is the different between this model and TOA-60KR? thank you Answer : [Re] Inquiry for the item from 211****Hi
The plug type is a 2-pin Korea plug type.
This product uses 220V like Singapore. Can be used in Singapore without trans.
In some cases, you may need to use a plug converter.
TOA-60KR is a product of 17L capacity and TOA-28KR is a product of 9L capacity. Thank you Does this come with english manual ?
Do I need to use adaptor plug for this?
Can this be used for simple baking like cupcake and cookies?
thank you Answer : [Re] Inquiry for the item from 211****Hi
You can download the English manual from Google.
Search for 'Toa-28 English manual' on Google.
The plug type is a 2-pin Korea plug type.
This product uses 220V like Singapore. Can be used in Singapore without trans.
In some cases, you may need to use a plug converter.
It can be used for simple baking or cupcakes.
Thank you. Hi, is this item in stock?
Could you estimate how long for item to reach me in Singapore? Thank you Answer : [Re] Inquiry for the item from ver****Delivery usually takes 7-12 days.
But, due to the current Covid-19, there may be a slight delay in delivery, which may take 10 to 15 days.
Thank you. Hi, How to claim warranty ? Where to send for repair if item is spoil ? Answer : [Re] Inquiry for the item from Nic****
Hello.
In case of initial failure, 100% free exchange and refund are possible
If a problem occurs during use, the product must be sent to Korea.
Repair costs are free, but courier costs are the responsibility of the customer.
Answer : [Re] Inquiry for the item from lit****Dear seller,
if i place order on 11 Apr 2020, what is the estimated date i can receive this item?
thank you. Answer : [Re] Inquiry related delivery from pas****Dear customer
Delivery usually takes 7-12 days.
But, due to the current Covid-19, there may be a slight delay in delivery, which may take 10 to 20 days.
Thank you. May i know what material is the inside of an oven?
I prefer a stainless steel finish oven liner, with no porcelain enamel coating inside the oven
In a word, I wish a stainless steel oven without non stick coating inside the oven.... Is this the one?
Thank you Answer : [Re] Inquiry for the item from Gen****Dear Customer.
Hello.
The interior is also made of stainless steel.
There is no separate non-stick coating. Question : [Re] Inquiry for the item from Gen****Answer : [Re] Inquiry for the item from Gen****For the Cuisinart Toa-28, what is the voltage for the oven? Is it 110V or 220V? Answer : [Re] Inquiry for the item from jef****
Dear Customer.
Hello.
The voltage is 220v.
Thank you.
|
 - HappyCall Best Ceramic IH Diamond Cooking Pot Wok Frying pan series / Cookware
- Item Q&A
| When can t get my exchange item.. Please provide the date.. Thanks Answer : [Re] Inquiry related return and exchange from hasli627Dear customer.
Shipped on February 4th.
Tracking number SG3577324
Thank you. Do you have stock for arbor short pot 24cm in grey color now.. Answer : [Re] Inquiry for the item from hasli627Dear customer
Yes this product is available now.
Thank you. I received wrong model please arrange the exchange ASAP.. Answer : [Re] Inquiry related return and exchange from hasli627Dear customer.
We are very sorry for the inconvenience.
We will deal with it ASAP.
We will send you a pickup service to collect the product.
Please set a date.
Thank you. Answer : [Re] Inquiry related return and exchange from annie nciQuestion : [Re] Inquiry related return and exchange from annie nciAnswer : [Re] Inquiry related return and exchange from annie nciQuestion : [Re] Inquiry related return and exchange from annie nciAnswer : [Re] Inquiry related return and exchange from annie nciMay i know does Arbo pot 18cm comes with cover? Answer : [Re] Inquiry for the item from wps_1980Dear customer.
Pot types include lids.
Thank you. Question : [Re] Inquiry for the item from wps_1980Answer : [Re] Inquiry for the item from wps_1980Answer : [Re] Inquiry for the item from AbigailHi can the Low 24cm Grey pot use the same lid and steamer tray as the alumite IH series Low 24cm orange pot? Thanks! Answer : [Re] Inquiry for the item from linstarzDear
I know it can be used.
For more accurate information, I will contact Happy Call.
Thank you. please advise No.2 ceramic pot 20 cm and No. 3 ceramic short 24 cm come with lids or do I need to purchase them separately.
Thanks
Rose Lim Answer : [Re] Inquiry for the item from rose limDear customer.
This product includes a lid.
Thank you. Is this compatible with induction cooker? Answer : [Re] Inquiry for the item from jpespisoDear customer
This product cannot be used for induction.
Products that can be used for induction are marked with 'IH'.
For more products, search for 'wepskorea' and click on our store to search for 'IH'.
Thank you. Hi seller, this picture is what I have received yesterday evening. The 30cm frying wok is correct. But the small wok is wrong item.please check and advice. Answer : [Re] Inquiry for the item from 969****We have a history of ordering your own small pot.
Send your order name and phone number together. Please check. Question : [Re] Inquiry for the item from 969****Seller , after 2 months, still no news from your side. The small wok is wrong item. I ordered 20cm cooking pot instead. I paid extra $10 for the lid too. Please advice Answer : [Re] Inquiry for the item from 969****Why is there no news?
I left a message asking me to check it on June 25th.
I was waiting for an answer.
Why didn't you contact me?
It's already been two months.
How can I help you? Question : [Re] Inquiry for the item from 969****Can refund the $10 I paid extra for the lid? Actually I need is a soup pot with lid. But u sent me with a wok pot. Answer : [Re] Inquiry for the item from 969****That's exactly 12 dollars.
Today, we will refund you with Qmoney.
We are very sorry for the inconvenience.
Thank you. Question : [Re] Inquiry for the item from 969****Hi seller, it's ok. I understand you are very busy. I love all your stuffs. I'm using the 24cm cooking pot for years which is very good. Will shop again in the future. Thanks. Answer : [Re] Inquiry for the item from 969****If you have any questions, please contact us.
Thank you. Question : [Re] Inquiry for the item from 969****Answer : [Re] Inquiry for the item from 969****Hi can ceramic pot and diamond pan use for induction cooker? Answer : [Re] Inquiry for the item from sancai_shiHi
This product cannot be used for induction.
Products that can be used for induction are marked with 'IH'.
For more products, search for 'wepskorea' and click on our store to search for 'IH'. Thank you. Does your 30cm wok comes with lid? Answer : [Re] Inquiry for the item from shanrongDear customer.
Wok must be purchased additionally.
Thank you. Answer : [Re] Inquiry for the item from ssnorashikinQuestion : [Re] Inquiry for the item from ssnorashikinAnswer : [Re] Inquiry for the item from ssnorashikinQuestion : [Re] Inquiry for the item from ssnorashikinAnswer : [Re] Inquiry for the item from ssnorashikinQuestion : [Re] Inquiry for the item from ssnorashikinAnswer : [Re] Inquiry for the item from ssnorashikinQuestion : [Re] Inquiry for the item from ssnorashikinAnswer : [Re] Inquiry for the item from sallytphHi, does the 24cm short ceramic pot come with lid? Or I need to buy separately? Answer : [Re] Inquiry for the item from san****Dear customer.
There is a lid.
Thank you. Hi, its been 3 days since u got back to me on the scratched wok i received. saw that u have replied to the Q&A here daily but not my private inquiry to you. saw one posted about crooked wok and received the 2nd wok quickly but cannot fully closed. Appreciate if you can QC before sending over. Its not cheap. its been a week since i received the wok and took 3 weeks to receive the scratched wok. how long do i have to wait? Answer : [Re] Inquiry for the item from bri****The product you ordered is currently out of stock, so we were waiting for it.
Delivery is possible next Monday.
Sorry for the long wait.
I'm really sorry. Question : [Re] Inquiry for the item from bri****ok will wait for ur tracking nx mon. thanks Answer : [Re] Inquiry for the item from bri****Thank you for understanding. Question : [Re] Inquiry for the item from bri****hi, wat is the tracking number? Answer : [Re] Inquiry for the item from bri****Question : [Re] Inquiry for the item from bri****The product was out of stock.
Shipped today.
Invoice number will be made tomorrow.
We are sorry for the inconvenience. Answer : [Re] Inquiry for the item from bri****ok will wait for number tomorrow. Question : [Re] Inquiry for the item from bri****Answer : [Re] Inquiry for the item from bri****Thank you for waiting.
Shipping number-SG3110956 Question : [Re] Inquiry for the item from bri****thanks. where can i track the shipment? Answer : [Re] Inquiry for the item from bri****https://www.qxpress.asia/
You can go to Q-Express website and check the invoice number.
Thank you. Question : [Re] Inquiry for the item from bri****Answer : [Re] Inquiry for the item from bri****Hi Seller, if I buy a 20cm ceramic pot does it come with the lid? Then I can also get another pot wok lid 28cm (+$19) ? Answer : [Re] Inquiry for the item from mse****Dear customer.
Ceramic pots are provided with a lid.
Thank you. Is there a lid for the 30cm wok? Answer : [Re] Inquiry for the item from wei****Dear customer.
We do not sell 30cm leads.
Thank you. Can u give me the link of the pan which can be used on induction cooker? Answer : [Re] Inquiry for the item from wen****https://www.qoo10.sg/shop/hopemarket?keyword=IH&keyword_hist=&dispType=GALLERY4 Hello can the pot use on induction cooker? I just got mine yesterday but it doesn’t work on induction cooker. I tried it on portable induction cooker also cannot. Answer : [Re] Inquiry from wen****The product you purchased is not for induction.
Products for induction are marked IH.
Did you inquire before purchasing? Hi, when will u restock ceramic pot 18cm? Answer : [Re] Inquiry for the item from che****Dear customer.
There are currently no plans to wear.
Thank you. Hi, 30cm wok comes with 1 or 2 handles? Thank you. Answer : [Re] Inquiry for the item from joe****Dear customer.
The 30cm pot has two handles.
Thank you. Do u sell the steamer seperately? Answer : [Re] Inquiry for the item from liy****Dear customer.
Steamer is not sold separately.
Thank you. May I know can put on oven? Answer : [Re] Inquiry for the item from Sam****Dear customer.
This product is not intended for oven use.
Thank you. 20cm &18cm lid not available ? When will it be available Answer : [Re] Inquiry for the item from ann****Dear Customer.
Hello.
Due to the recent production delay caused by Covid-19, it is difficult to tell the exact timing of restocking.
Sorry we couldn't help you. May I know is it suitable for cooking under high fire? Answer : [Re] Inquiry for the item from yan****Hello.
There is no problem with the crater used at home.
If you tell us where you want to use it, we can give you a more accurate answer. Answer : [Re] Inquiry for the item from car****Question : [Re] Inquiry for the item from car****Answer : [Re] Inquiry for the item from car****Hi, do you have lid for 30cm Diamond wok? Answer : [Re] Inquiry for the item from big****Dear Customer.
Hello. Sorry for late reply.
Sorry. The 30cm wok lid is not currently available. Can i put a steaming rack and plate in porcelain wok 30cm for steaming? Is the height high enough? Thanks. Answer : [Re] Inquiry for the item from lit****Dear Customer.
Hello.
It depends on what product it is.
The size and height of each product are indicated on the detail page.
please note.
I ordered a wok with lid but I only received the wok only
Pls advise Answer : [Re] Inquiry for the item from cat****Dear Customer.
Hello.
We apologize for any inconvenience.
It seems to be missing by mistake.
Would you like to resend the product or refund the missing product?
Let us know and we will help you process it as quickly as possible. Question : [Re] Inquiry for the item from cat****Pls resend the lid to me
Thank u Answer : [Re] Inquiry for the item from cat****Dear Customer.
Hello. Sorry for late reply.
Missing products are shipped today. How long will take for delivery? Answer : [Re] Inquiry related delivery from ruk****Hello.
Sorry. The reply was late due to the missing inquiry.
Current Covid-19 makes it difficult to accurately guide delivery.
The recent delivery period may take from 7 to 20 days depending on the circumstances of the shipping company.
Please reference when purchasing. Hi, the IH labels are not there anymore. Can the porcelain pans be used on Induction hobs? thanks! Answer : [Re] Inquiry for the item from sim****Hello.
You can purchase IH products from the site below.
Customer often misunderstand that the appearance of the product is slightly different, so I separated the product's site.
please note.
https://qoo.tn/BT2gsW Answer : [Re] Inquiry related delivery from 09s****Answer : [Re] Inquiry related delivery from tng****Hihi how do i confirm if its authentic pls? Answer : [Re] Inquiry for the item from lim****Hello.
This product is a genuine product released in Korea.
However, documents for authentic are not provided. Can the frying pan be use on induction cooker? Answer : [Re] Inquiry for the item from tam****Yes it is possible.
Products that can be used for induction are marked 'IH'.
So, In Type, select 02 (IH) Induction available.
Thank you. Hi can all your pan and wok be used on induction stove ? Are these ready stock? Thanks. Answer : [Re] Inquiry for the item from kgy****Hi
pans and wok available for induction are marked with IH.
Select 02 from type.
Thank you Do I need to clean it with oil before i use it for the first time? Answer : [Re] Inquiry for the item from bas****Hello.
Yes. Taming a frying pan for the first time is a way to use it longer.
Therefore, we recommend taming the frying pan.
Question : [Re] Inquiry for the item from bas****Answer : [Re] Inquiry for the item from bas****Hello.
You can easily check how to manage the frying pan on Google.
We will briefly guide you
Please see below. Question : [Re] Inquiry for the item from bas****[First time use]
01. Wipe the skillet side with a kitchen towel.
02. Wipe gently with dish soap to avoid scratches.
03. Boil only 2/3 of the frying pan with water.
04. Add a tablespoon of baking soda to boiling water.
And add vinegar.
(You can see that it's boiling because of the chemical reaction of baking soda and vinegar.)
05. Put the oil in a frying pan, heat it over low heat, and wipe it off two or three times to form an oil barrier that will extend the life of the coating.
[Management method]
If you immerse a hot frying pan directly in cold water, a sudden change in temperature can cause cracks in the coating.
Therefore, it is recommended to cool the frying pan before washing.
If you cook using only oil, you can preheat it and clean it with oil.
If a variety of seasonings are used, mix water and vinegar in a 1: 1 ratio, cut them off together, scrub with a soft sponge and rinse.
If you have a lot of condiments, you can pour baking soda in hot water and wash it. Do U sell the cover for 28cm wok? Answer : [Re] Inquiry for the item from tan****Hello.
Sorry. We do not sell only the lid for exclusive use of Happy Call. Answer : [Re] Inquiry for the item from bon****Question : [Re] Inquiry for the item from bon****Hi Seller, Ceramic pot 18cm only 1 colour? Which is Green?
Thank you Answer : [Re] Inquiry for the item from hwe****Hello.
Yes. 18cm pot is one color tiem and color is green.
Question : [Re] Inquiry for the item from hwe****Answer : [Re] Inquiry for the item from hwe****Thank you. have a nice day. Answer : [Re] Inquiry for the item from jas****For the 28cm pot, where is the link for the steamer? Answer : [Re] Inquiry for the item from biy****Dear Customer.
hello.
We do not sell Happy Call pot steamers.
Most steamers are compatible, so you can use a pot steamer suitable for 28cm. Answer : [Re] Inquiry for the item from shu****Can this be used on fire stoves?
Induction means? Answer : [Re] Inquiry for the item from jas****Hello.
Sorry . it can not be used in induction stove.
Thank you.
Hi, does the wok come with glass lid? Answer : [Re] Inquiry for the item from tan****Dear Customer.
hello. Sorry for late reply.
The pot comes with a lid.
Thank you. Hi seller
Can I use the 28cm ceramic pot cover lid for the 28cm wok?
Does it fit ? Answer : [Re] Inquiry for the item from mik****Dear Customer.
Hello.
The two products are not compatible.
Thank you. Can use on induction ? Is this the new series able on induction ? Answer : [Re] Inquiry for the item from rei****Dear Customer.
Hello.
This product is not available in induction.
Thank you. Hello....Ceramic pot no 04 ready? Answer : [Re] Pertanyaan tentang barang dari Cal****Dear Customer.
Hello.
Yes. i have a stock.
Thank you.
Hi does the 28cm pot lid fit on the 28cm wok? I want to know if they’re compatible if I buy both. Thanks Answer : [Re] Inquiry for the item from Gwy****Dear Customer.
Hello.
Pot and wok lid sizes are not compatible.
Can I know when are you going to ship my item? Answer : [Re] Inquiry related delivery from cat****Dear Customer.
hello. Thank you for order.
Until yesterday was a national holiday in Korea.
Therefore, the product will be shipped tomorrow due to sequential shipment.
please understand.
Thank you.
Have a nice day.
Is wok 28cm is come with cover glass? Answer : [Re] Inquiry for the item from yee****Hello.
The frying pan and wok do not include a lid. Is there a cover or lid provided for the porcelain pot and porcelain wok? Answer : [Re] Inquiry for the item from jun****Dear Customer.
hello.
The pot includes a lid.
Frying pan and wok is not included Lid.
|
 - Samsung Smart Bluetooth digital door lock SHP-DS700 / SHP-DS705
- Item Q&A
| Answer : [Re] Inquiry for the item from kersonhongQuestion : [Re] Inquiry for the item from kersonhongAnswer : [Re] Inquiry for the item from kersonhongHi,
If i have two lock one for my room and another for another room, does the apps able to unlock both room? Or each lock has its own lock system.. ? Answer : [Re] Inquiry for the item from jon****Dear customer.
Besides the basic technical part, it is difficult for us to answer.
Contact Samsung to get the correct answer.
Thank you.
https://www.samsung.com/sg/support/service-centre/ DS700 ds705 bluetooth can use in hong kong? Answer : [Re] 關於商品262****會員的咨詢Dear customer.
Regardless of the country, you need to check the device you will be using.
Thank you. Hi this lock what is model? Answer : [Re] Inquiry for the item from kha****Dear Customer.
Hello.
This model is SHP-DS700.
Thank you. Answer : [Re] Inquiry for the item from jyi****Hello.
Sorry for late reply.
Installation not included. Question : [Re] Inquiry for the item from jyi****This one can open via wifi or z wave ? Answer : [Re] Inquiry for the item from jyi****Hello.
You can open the door through the Bluetooth function.
Thank you. Answer : [Re] Inquiry for the item from jyi****Hello.
Sorry for late reply.
Installation not included. Can you share what is the item included for this product?
Are all items included from the uploaded picture? Answer : [Re] Inquiry for the item from 260****Dear Customer.
Hello.
Yes. All items in the image are included. Hi, I am little confused. is the product ds700 or ds705 model? Tks Answer : [Re] Inquiry for the item from Jum****Dear Customer.
Ds700 and DS705 is same model.
DS700 is korea model name.
DS705 is oversea model name.
This is a DS700 product released in Korea.
Thank you. Hi,
Does iPhone bluetooth works with Samsung Apps, if can I might order . Thanks Answer : [Re] Inquiry for the item from Dom****Hello.
IPhone is available on iOS V8.0 or later (iphone 5S or later).
Thank you. Question : [Re] Inquiry for the item from Dom****So iPhone can use this Samsung digital lock. Answer : [Re] Inquiry for the item from Dom****Hello.
Available on iPhone. It is not available on all iPhones.
What is your iPhone model?
Question : [Re] Inquiry for the item from Dom****iPhone 7 plus and X model latest. Answer : [Re] Inquiry for the item from Dom****Hi,
Can this model iPhone as above. Able to use on Samsung lock. Thanks. Question : [Re] Inquiry for the item from Dom****Hello. Sorry for late reply.
Sorry. We do not test the this model, so we can not give you the exact answer.
At present, we have confirmed that Iphone 5S or higher and IOS V8.0 or higher are working normally. Answer : [Re] Inquiry for the item from Dom****Hi seller,
Kindly advise me, if the product break down where do I sent it for repair.
Thanks Question : [Re] Inquiry for the item from Dom****Hello.
The warranty is 1year from seller.
If the product fails, you must send the repair to Korea. Answer : [Re] Inquiry for the item from Dom****Hi,
If the product fails got send back to Korea,
Than my door got no lock, This is not possible to like this.Any replacement if products fails
Thank you. Question : [Re] Inquiry for the item from Dom****Thank you. Have a nice day., Lock installed, tried to pair with Bluetooth but error message state only available for Korea. How do activate for Singapore use? Answer : [Re] Inquiry for the item from dav****Hello.Sorry for late reply.
It is closed due to national holidays in Korea until today.
So the answer is late.
Could you please attach an image of exactly how it is displayed? Can u confirm the Bluetooth work in Singapore ? If yes i will place order . Pls double confirm Answer : [Re] Inquiry related delivery from tho****Hello.
Are you asking if it can bluetooth in Singapore too?
How can I help you about check?
Have you ever heard that the product does not work with Bluetooth in Singapore?
This product is sold as "SHP-DS705" model in foreign countries.
Please refer to the following site.
https://smarthome.samsungsds.com/doorlock/product/view?prdId=27&searchWord=&searchPrdType=SD&searchCateId1=3&searchCateId2=0&locale=en Hi seller can the bluetooth work in singapore ? And is the manual english or korea. language ? please advise Answer : [Re] Inquiry for the item from eri****Hello.
Yes. Bluetooth connection is available in Singapore.
The enclosed manual is in Korean.
But, We will email you an English manual.
Question : [Re] Inquiry for the item from eri****ok thank you. Is this a deadbolt kind of lock ? Answer : [Re] Inquiry for the item from eri****Hello.
Yes it is deadbolt lock.
We will attach the actual installation picture.
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 - Happycall IH View Vacuum pots 4 Set / Primium Cooking pot set / induction available
- Item Q&A
| Answer : [Re] Inquiry for the item from KelCan use steamer with this IH range of pots? Answer : [Re] Inquiry for the item from ACDear customer.
Can be used for IH.
Thank you. Hi Seller
May I know does the vacuum pots 4 set come with individual pot packaging? Answer : [Re] Inquiry for the item from jasmeyouDear customer.
This product is individually packaged.
Thank you. Question : [Re] Inquiry for the item from jasmeyouAnswer : [Re] Inquiry for the item from jasmeyouIt's it all set colour include induction is price sgd289.if without induction is how much? Answer : [Re] Inquiry for the item from Lov****Dear Customer.
hello.
We apologize for any inconvenience.
This product is the price of a product that does not currently include induction.
We apologize for any inconvenience this may cause. Hi seller, may i check does this product still available? Answer : [Re] Inquiry for the item from ewa****
Dear Customer.
hello. sorry for late reply.
Yes i have a stock.
Thank you.
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 - NEOFLAM FIKA IH cookware Frying pan wok pot skillet / induction nonstick cast iron saucepan
- Item Q&A
| Answer : [Re] Inquiry for the item from GskooQuestion : [Re] Inquiry for the item from GskooAnswer : [Re] Inquiry for the item from GskooAnswer : [Re] Inquiry for the item from lhung374Hi how long it take to ship to United States and what carrier that you are using to ship? Answer : [Re] Inquiry related delivery from cnaomi0918Dear Customer.
Hello.
Due to the recent Corona, it is difficult to accurately guide the delivery schedule.
The recent delivery time is about 7 to 15 days.
Qxpress
Thank you. It is still safe to be used if there‘s little scratch inside the pot？Saw several black scratches and afriad of the safety issue Answer : [Re] Inquiry for the item from gladys_yangyinyueDear customer.
Please send us a picture to help, and we will respond after confirmation.
Thank you. Question : [Re] Inquiry for the item from gladys_yangyinyueBoth two pots I bought had this problem, but I use them only for soup/ramen for about 4 months, and used wooden spoon only. Answer : [Re] Inquiry for the item from gladys_yangyinyueDoes this scratch occur after use? Question : [Re] Inquiry for the item from gladys_yangyinyueYes. But I never use these two pots for frying，only soup, I believe only the meat bone may cause this. Worry whether I can keep using with this. Answer : [Re] Inquiry for the item from gladys_yangyinyueWe will respond after inquiries from the manufacturer.
Thank you. May I know is all the fika can use in gas stove? I saw some fry pan only for induction. Answer : [Re] Inquiry for the item from jimmychokDear customer.
Can be used on gas stoves.
Thank you. Hi may I know how long would it take to delivery to Singapore for this group buy? Answer : [Re] Inquiry related delivery from jimmychokDear Customer.
Hello.
Due to the recent Corona, it is difficult to accurately guide the delivery schedule.
The recent delivery time is about 7 to 15 days.
However, please understand that it may be delayed a little as it is consecutive at the end of the year and weekends.
Thank you.
Happy New Year~! what is the compatible/good spatula for using with the pot/pan Answer : [Re] Inquiry for the item from REIDLUNDear customer.
A silicone or wooden ladle is recommended for longer use.
Thank you. Question : [Re] Inquiry for the item from REIDLUNneoflam had the silicon or wooden ladle ? Answer : [Re] Inquiry for the item from REIDLUNDear customer.
This is a wooden handle.
Thank you. Question : [Re] Inquiry for the item from REIDLUNAnswer : [Re] Inquiry for the item from REIDLUNQuestion : [Re] Inquiry for the item from REIDLUNThe wooden paddle or recommended silicon spatula for neoflam pan Answer : [Re] Inquiry for the item from REIDLUNUse a silicone spatula to make it last longer.
Thank you. Hello,
For 22cm deep pot, does it come with a insert 137mmx137mmx140mm? If not, how can I get one? Thank you. Answer : [Re] Inquiry for the item from jinjingaaQuestion : [Re] Inquiry for the item from jinjingaaDear customer.
This is a link where you can purchase a pot with an insert.
Thank you. Answer : [Re] Inquiry for the item from jinjingaaIs there a way that I can purchase the strainer alone? I have already bought 22cm deep pot. Thank you. Question : [Re] Inquiry for the item from jinjingaaWe do not sell only strainer.
There is a risk of damage when only the strainer is delivered.
Sorry. Hello,
For 22cm deep pot, does it come with a insert 137mmx137mmx140mm? If not, how can I get one? Thank you. Answer : [Re] Inquiry for the item from jinjingaaDear customer.
This is a link where you can purchase a pot with an insert.
Thank you.
https://qoo.tn/BFakSX Answer : [Re] Inquiry related delivery from kui_beng86Does tis work on bosch induction? I bought neoflam sauce pan before but it did not work on my induction stove. Thanks Answer : [Re] Inquiry for the item from lavender_dolphinDear customer.
Works on all types of stoves.
In some cases, we know that if the pot is too small, it will not work for induction.
Was it not because of the size?
Thank you. Hi..the 24cm frying pan doesn't come with lid right?do u sell 24cm glass lid?wish to get 1 frying pan with lid Answer : [Re] Inquiry for the item from sunnyllsDear customer.
We do not sell only the lid.
Only pot products include a lid, and frying pan types do not include a lid.
Thank you. Answer : [Re] Inquiry for the item from 445736576sjMay I ask does the 22cm pot comes with a lid? Thanks! Answer : [Re] Inquiry for the item from dordorsss221Dear customer.
It is a pot with a lid.
Thank you. is it a oil-less frying pan? i.e. no need to use oil for frying? Answer : [Re] Inquiry for the item from terryHello.
Basically, non-stick power does not mean to use without oil.
Non-stick power is used in the sense that it can be used without sticking with little oil.
We also provide information on how to tame a frying pan.
Thank you. Answer : [Re] Inquiry for the item from chong_jlAnswer : [Re] Inquiry for the item from emiliafanaAnswer : [Re] Inquiry for the item from emiliafanaHi I want to know how to calculate and pay for the shipping fee. I tried to pay and it only show the shipping was $3.xx, is that all or will be charge after? Thank yoi Answer : [Re] Inquiry related delivery from sandyliaooDear customer.
For payment-related information, contact Q10 Customer Center.
Thank you. Answer : [Re] Inquiry for the item from banana.fana.fo.fanneHi,
Really can use on induction stove? Answer : [Re] Inquiry for the item from atmadjaindraDear customer.
It is for induction.
Thank you. Question : [Re] Inquiry for the item from atmadjaindraAnswer : [Re] Inquiry for the item from atmadjaindraAnswer : [Re] Inquiry related delivery from jashy328Does 26cm wok includes a lid? Answer : [Re] Inquiry for the item from JHHello.
Frying pan and wok products do not come with a lid.
Pot product includes a lid.
Hi, can I use this on gas stove ? Thank you Answer : [Re] Inquiry for the item from sss****You can use it on your stove.
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