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Q & A Lists
Item Question & Answer
Happy Call Noire Edition frying pan wok 3-set happycall cooking pans pot
Happy Call Noire Edition frying pan wok 3-set happycall cooking pans pot
Item Q&A
Lowenthal New Olivia Nature Titanium Frying pan / Cooking non stick Wok pans
Lowenthal New Olivia Nature Titanium Frying pan / Cooking non stick Wok pans
Item Q&A
  • Question : Inquiry for the item from tracytan90Mar 02, 2021

  • Question : Inquiry for the item from aiesyiaaJan 21, 2021

    Hi seller! Can use the frying pan to the induction cooker? Thnx

    Answer : [Re] Inquiry for the item from aiesyiaa

    Dear customer
    This product cannot be used for induction.
    Products that can be used for induction are marked with 'IH'.
    For more products, search for 'wepskorea' and click on our store to search for 'IH'.
    Thank you.

Delonghi ECP35.31 Semi auto Espresso Coffee Maker Machine
Delonghi ECP35.31 Semi auto Espresso Coffee Maker Machine
Item Q&A
  • Question : Inquiry for the item from inchrist_weloveMar 03, 2021

    Is the 1 year warranty applicable only in Korea? Or is it international warranty?

    Answer : [Re] Inquiry for the item from inchrist_welove

    Dear Customer.
    Hello.
    Local warranty is not provided.
    The warranty is 1year from seller only in Korea.
    In the case of initial defectiveness, 100% free exchange and refund are possible.
    If a product problem occurs during use, the repair fee is free during the warranty period, but the delivery cost is the responsibility of the customer.
    Thank you.

  • Question : Inquiry for the item from abdul_rahim93Dec 10, 2020

  • Question : Inquiry for the item from cgynlaiSep 30, 2020

  • Question : Inquiry for the item from Vivien GohSep 21, 2020

    Hi, the A8 cappucino nozzle is missing from the espresso machine.

    Answer : [Re] Inquiry for the item from Vivien Goh

    Dear customer
    We are very sorry for the inconvenience.
    Isn't it even in the box?
    Thank you.

    Question : [Re] Inquiry for the item from Vivien Goh

    This is in the box... we just xhecked, everything is in. Thank you!

    Answer : [Re] Inquiry for the item from Vivien Goh

    thanks

  • Question : Inquiry for the item from vivienne.gohSep 09, 2020

+View all Notice, FAQ, Q&A >>
HappyCall NEW IH Noire frying pans and woks 6set / cooking Induction pan pot
HappyCall NEW IH Noire frying pans and woks 6set / cooking Induction pan pot
Item Q&A
  • Question : Inquiry for the item from janice.meiyiMar 01, 2021

    Can I order the glass lid and 22 cm wok along w 3 pc set?

    Answer : [Re] Inquiry for the item from janice.meiyi

    Dear customer.
    Sold only as configured products.
    Thank you.

  • Question : Inquiry for the item from pangmh57Feb 05, 2021

    Can it use for induction cooker?

    Answer : [Re] Inquiry for the item from pangmh57

    Dear customer.
    It can be used in induction.
    Thank you.

    Question : [Re] Inquiry for the item from pangmh57

    Thanks

    Answer : [Re] Inquiry for the item from pangmh57

    thanks

  • Question : Inquiry related delivery from vivianshuangNov 22, 2020

    Hi if order by today, how many day can receive the item? (singapore)

    Answer : [Re] Inquiry related delivery from vivianshuang

    Dear Customer.
    Hello.
    Due to the recent Corona, it is difficult to accurately guide the delivery schedule.
    The recent delivery time is about 7 to 15 days.
    Thank you.

  • Question : Inquiry for the item from moiselleOct 19, 2020

    Hi,

    Are all the cooking pans non-stick? Thanks!

    Answer : [Re] Inquiry for the item from moiselle

    Hello.
    It is non-stick.
    Basically, non-stick power does not mean to use without oil.
    Non-stick power is used in the sense that it can be used without sticking with little oil.
    We also provide information on how to tame a frying pan.
    Thank you.

  • Question : Inquiry for the item from snowmanOct 11, 2020

    hi seller, what is the difference of the materials between Black Edition and the rest?

    Answer : [Re] Inquiry for the item from snowman

    Dear customer.
    The shape of the handle is different.
    Thank you.

+View all Notice, FAQ, Q&A >>
Ecomom Multi Baby bottle Anion UV sterilizer  Warmer ECO-33 ECO-22
Ecomom Multi Baby bottle Anion UV sterilizer Warmer ECO-33 ECO-22
Item Q&A
  • Question : Inquiry for the item from simjh85Mar 01, 2021

  • Question : Inquiry related delivery from sunakim51Aug 02, 2020

  • Question : Inquiry for the item from gninnuyJul 28, 2020

    Hi, may I know how often the UV lamp needs to be changed, or how do we know when it needs to be changed? Thank you.

    Answer : [Re] Inquiry for the item from gninnuy

    Dear customer.

    The UV lamp is the same concept as the fluorescent lamp used at home, and the replacement period may be flexible depending on the environment or frequency of use.
    It is recommended to change it about once every six months to one year to strengthen the sterilization power.
    For customers with very high frequency, we recommend that you replace them quarterly every 3 months to maintain the same sterilizing power as the first time.

    Thank you.

    Question : [Re] Inquiry for the item from gninnuy

    Thanks!

  • Question : Inquiry related delivery from HazelJul 29, 2020

    Hi seller, do you ship this item to Australia (Melbourne-Victoria)? Thanks

    Answer : [Re] Inquiry related delivery from Hazel

    Dear customer.

    Urgent [Departure from KR] Delays for overseas delivery and not accepted (20.7.21 update)
    Australia is included in unacceptable countries.

    Thank you.

  • Question : Inquiry for the item from kai****Jun 13, 2020

    Can I check if this comes with any warranty?

    Answer : [Re] Inquiry for the item from kai****

    Local warranty is not provided.
    The warranty is 1year from seller.
    In the case of initial defectiveness, 100% free exchange and refund are possible.
    If a product problem occurs during use, the repair fee is free during the warranty period, but the delivery cost is the responsibility of the customer.


+View all Notice, FAQ, Q&A >>
Bomann handheld 1600W Garment steamer DB8640G / Portable clothes steam iron
Bomann handheld 1600W Garment steamer DB8640G / Portable clothes steam iron
Item Q&A
  • Question : Inquiry for the item from annafanzalamFeb 28, 2021

    Hi how do I switch off the self cleaning mode?

    Answer : [Re] Inquiry for the item from annafanzalam

    Dear customer.
    It turns off automatically after self-cleaning.
    Thank you.

[Gentle Band]Hide your Nipples /Nipple Patch/Nipple cover/Nipple Sticker/t shirt/long sleeve t-shirt
[Gentle Band]Hide your Nipples /Nipple Patch/Nipple cover/Nipple Sticker/t shirt/long sleeve t-shirt
Item Q&A
  • Question : Inquiry for the item from d_junkayFeb 28, 2021

    Can you take a picture of the actual item?

    Answer : [Re] Inquiry for the item from d_junkay

    Dear customer.
    I have attached the image.
    Thank you.

Happycall Arbor Alumite Ceramic Pots 2~5set / cooking pan pot wok
Happycall Arbor Alumite Ceramic Pots 2~5set / cooking pan pot wok
Item Q&A
  • Question : Inquiry for the item from lynn_22tohFeb 28, 2021

    Can use for induction cooker?

    Answer : [Re] Inquiry for the item from lynn_22toh

    Dear customer
    This product cannot be used for induction.
    Products that can be used for induction are marked with 'IH'.
    For more products, search for 'wepskorea' and click on our store to search for 'IH'.
    Thank you.

  • Question : Inquiry for the item from rose limJan 09, 2021

    I want to buy 20 cm pot, 24cm low pot and a 24 cm steamer. I cannot find this combination. Please advise how do I select this combination and what is the price.

    Rose Lim

    Answer : [Re] Inquiry for the item from rose lim

    Dear customer.
    Only set products are sold.
    It is not possible to select separately.
    Thank you.

  • Question : Inquiry for the item from cm_2609Sep 03, 2020

    Hi. 4 pot set available? If I place order today, how soon can I receive item?

    Answer : [Re] Inquiry for the item from cm_2609

    Dear Customer.
    Hello.
    Due to the recent Corona, it is difficult to accurately guide the delivery schedule.
    The recent delivery time is about 7 to 15 days.
    Thank you.

  • Question : Inquiry for the item from angel4ever123Aug 22, 2020

    Hi when will u have stock for the 5sets pot?

    Answer : [Re] Inquiry for the item from angel4ever123

    It is currently out of stock.
    We will process a refund.
    Sorry.

  • Question : Inquiry for the item from yuki_24Jul 30, 2020

    hi Seller,
    may i know your steamer size? thank you

    Answer : [Re] Inquiry for the item from yuki_24

    Dear customer.

    Each set has a different pot with a steamer.
    You can think of it as the pot size.

    Thank you.

    Question : [Re] Inquiry for the item from yuki_24

    hi Seller, thank you ..how about 5 pots set steamer can suit in 24cm pot?

    Answer : [Re] Inquiry for the item from yuki_24

    Dear customer.

    Steamer is included in a 28cm pot in the 5th set, 4th option.
    The size of 24 cm is included in option 2.

    Thank you.

+View all Notice, FAQ, Q&A >>
Lowenthal official 1+1 nonstick cookware Titanium Stone Frying Pan wok / grill pan pot woks cookwar
Lowenthal official 1+1 nonstick cookware Titanium Stone Frying Pan wok / grill pan pot woks cookwar
Item Q&A
  • Question : Inquiry for the item from cyslim100Feb 15, 2021

  • Question : Inquiry for the item from FirstCareBuyerFeb 22, 2021

  • Question : Inquiry from ECHMFeb 18, 2021

    What is the meaning of make price$ 19.80?
    I put in order and my total was 29.40$.
    I am buying a 26 & 30 cm wok.

    Thanks

    Answer : [Re] Inquiry from ECHM

    Dear customer.
    The amount varies by size.
    Thank you.

  • Question : Inquiry for the item from sammychngFeb 09, 2021

    No. 9 Two handle - can i use use this in the oven?

    Answer : [Re] Inquiry for the item from sammychng

    Dear customer.
    This product cannot be used in the oven.
    Thank you.

  • Question : Inquiry for the item from bettybet64Feb 05, 2021

    Hi

    I did not follow the steps before use. Is it ok? Pls advise, thanks.

    Answer : [Re] Inquiry for the item from bettybet64

    Yes, it doesn't really matter.
    Do not worry.
    Have a good weekend.

    Question : [Re] Inquiry for the item from bettybet64

    thanks :)

    Answer : [Re] Inquiry for the item from bettybet64

    Hi,

    Can I use metal spatula?

    Question : [Re] Inquiry for the item from bettybet64

    Dear customer.
    Although possible, a wooden or silicone spatula is recommended.
    Thank you.

    Answer : [Re] Inquiry for the item from bettybet64

    noted thanks :)

    Question : [Re] Inquiry for the item from bettybet64

    thanks

+View all Notice, FAQ, Q&A >>
[SAMSUNG] Smart Tango Robot Vacuum Cleaner / VR10F71UCDP / VR10F71UCCN / Dual CPU Auto Smart Turbo /
[SAMSUNG] Smart Tango Robot Vacuum Cleaner / VR10F71UCDP / VR10F71UCCN / Dual CPU Auto Smart Turbo /
Item Q&A
  • Question : Inquiry from LemonFeb 25, 2021

    Hi, dear friend,
    Nice day!

    Glad to contact you. Hope this letter finds you well.

    This is Lemon from Veniibot and we are specializing in artificial intelligence and robotic technology.
    Mopping Vacuum Robot N1 Max is our main product which supports wet mopping, sweeping, and washing mop automatically.
    It is highly praised by global users.

    We are looking for distributors.
    Are you interested in it?

    Answer : [Re] Inquiry from Lemon

    I am not interested.
    Thank you.

Kitchen Art Ceramic Pot  Frying pan Set  series /  Grill Pan / Wok / pots / fry
Kitchen Art Ceramic Pot Frying pan Set series / Grill Pan / Wok / pots / fry
Item Q&A
  • Question : Inquiry for the item from huikor_angFeb 24, 2021

    Hi seller, when will the restock no 3 again?

    Answer : [Re] Inquiry for the item from huikor_ang

    Dear customer.
    There is no schedule.
    Thank you.

  • Question : Inquiry for the item from has****Apr 11, 2020

  • Question : Inquiry for the item from min****May 12, 2019

    Hi, can 3 pot set be use for induction stove?

    Thanks!

    Answer : [Re] Inquiry for the item from min****

    Hello.
    Sorry it can not be used in induction stove.

[Gateman] Digital Door Lock WF-20 / Password + fingerprint / digital doorlock
[Gateman] Digital Door Lock WF-20 / Password + fingerprint / digital doorlock
Item Q&A
  • Question : Inquiry for the item from borekillFeb 22, 2021

    Hi, what is the dimensions for the door grove that is to be fixed on to the door frame..?

    Answer : [Re] Inquiry for the item from borekill

    Outdoor 64.6(W)*160.5(H)*20(D)mm
    Interior 142.1(W)*87.1(H)*36.4(D)mm
    Thank you.

    Question : [Re] Inquiry for the item from borekill

    I am referring to the door grove, where the tongue will be inserted when the device lock.
    I am referring to the fact that will be installed on the door frame
    I'm not referring to the panels, that are being installed on the door itself.

    Answer : [Re] Inquiry for the item from borekill

    I am referring to the door grove, where the tongue will be inserted when the device lock.
    I am referring to the fact that will be installed on the door frame
    I'm not referring to the panels, that are being installed on the door itself.

    Question : [Re] Inquiry for the item from borekill

    I made an inquiry to the customer center in Korea, but it seems that it is difficult to provide information on that part.
    Thank you.

  • Question : Inquiry related delivery from 210****Feb 10, 2020

    my order 314124574, when can I get it? Thanks!

    Answer : [Re] Inquiry related delivery from 210****

    Dear Customer.
    Hello.
    Thank you for order.
    Your order will ship tomorrow.
    The average delivery time of the product is about 7 to 10 days.
    Thank you.

    Question : [Re] Inquiry related delivery from 210****

    Hi
    I received the item. Do you have English install manual?

    Answer : [Re] Inquiry related delivery from 210****


    Dear Customer.
    Hello.
    This massenger cann't attache document file.
    Please provide your email address and we will send you an English manual.
    Thank you.

    Question : [Re] Inquiry related delivery from 210****

    please send to jo_ng2804@yahoo.com

    Answer : [Re] Inquiry related delivery from 210****

    Dear Customer.
    We have sent you the English manual by e-mail.
    Please confirm.

    Question : [Re] Inquiry related delivery from 210****

    thanks! got it!

    Answer : [Re] Inquiry related delivery from 210****

    Thank you

    Question : [Re] Inquiry related delivery from 210****

    Hi, used for few months only and now the device say cannot recognised finger print?

    Answer : [Re] Inquiry related delivery from 210****

    Turn the product off and on again.

    Local warranty is not provided.
    The warranty is 1year from seller.
    In the case of initial defectiveness, 100% free exchange and refund are possible.
    If a product problem occurs during use, the repair fee is free during the warranty period, but the delivery cost is the responsibility of the customer.
    Thank you.

  • Question : Inquiry for the item from shawnteo7Aug 31, 2020

  • Question : Inquiry for the item from littlecutepig86Jul 23, 2020

    Hi,

    May i know how many fingerprint that we can register on this digital doorlock device?

    Thank you.

    Answer : [Re] Inquiry for the item from littlecutepig86

    Dear customer.
    20 fingerprints can be registered.
    Thank you.

  • Question : Inquiry for the item from ivyJul 21, 2020

+View all Notice, FAQ, Q&A >>
HAAN Professionals Garment Steam Iron HI-1090 clothes Steamer
HAAN Professionals Garment Steam Iron HI-1090 clothes Steamer
Item Q&A
  • Question : Inquiry for the item from JohnFeb 18, 2021

Philips 72087 Lever2 LED Table Lamp / Desk Floor Light Stand / Book study led light for room
Philips 72087 Lever2 LED Table Lamp / Desk Floor Light Stand / Book study led light for room
Item Q&A
  • Question : Inquiry for the item from ShirlenachiamscFeb 18, 2021

  • Question : Inquiry for the item from nakacooJan 14, 2021

    Hi what is the maximum Lumen of this light ? Thanks

    Answer : [Re] Inquiry for the item from nakacoo

    Dear customer.
    Please check the product detail page.
    Thank you.

  • Question : Inquiry from zonexoJan 02, 2021

    Hi,

    may i know the warranty period and where to go to for warranty? thank you.

    Answer : [Re] Inquiry from zonexo

    Dear Customer.
    Hello. Thank you for order.
    Local warranty is not provided.
    The warranty is 1year from seller.
    In the case of initial defectiveness, 100% free exchange and refund are possible.
    If a product problem occurs during use, the repair fee is free during the warranty period, but the delivery cost is the responsibility of the customer.
    Thank you.

  • Question : Inquiry for the item from dougDec 19, 2020

    Hi seller, I want to buy the Philips 72087 Level 2 LED Table lamp. Please can you make sure you ship the correct newer model. I read the review of one of your customers who received the older model.

    Answer : [Re] Inquiry for the item from doug

    Dear customer.
    At that time, we sent the old model due to a packaging mistake, and the difference was refunded.
    You will receive it as model 72087.
    Thank you.

  • Question : Inquiry related cancel and refund from jaclinechuaNov 02, 2020

    Order no: 330143192
    Hi seller, I ordered the lamp 72087 from you but you sent me 66127 instead. The price difference is $10. As sending the item back to you for exchange is troublesome, please just refund me $10 for this purchase.
    Thanks.

    Answer : [Re] Inquiry related cancel and refund from jaclinechua

    Dear customer.
    We are very sorry for the inconvenience.
    There seems to be a mistake while packaging the product.
    A $10 partial refund has been processed.
    Thank you.

    Question : [Re] Inquiry related cancel and refund from jaclinechua

    Hi seller, it has been a week and I still have not received the refund. Please check and let me know when the refund will be fulfilled. Thanks.

    Answer : [Re] Inquiry related cancel and refund from jaclinechua

    We completed partial refund on November 2.
    It will be refunded in Qmoney.
    Refunds are processed by Qoo10 itself.
    Please contact Q10oo customer center.
    Thank you.

    Question : [Re] Inquiry related cancel and refund from jaclinechua

    I see.. just checked qmoney and saw the $10. Thanks.

    Answer : [Re] Inquiry related cancel and refund from jaclinechua

    thanks

+View all Notice, FAQ, Q&A >>
PORORO House Children Kids Baby Toys / Learning Educational Toy
PORORO House Children Kids Baby Toys / Learning Educational Toy
Item Q&A
  • Question : Inquiry related delivery from TiffanyFeb 15, 2021

    Order no. 335207787

    Hi can I check the status of the shipping? I ordered on the 8/2/21. Urgently need it before 19/2 but there had been no status update. I also sent you a message but there had been no respond. It states shipping is 5-7 days and it’s been a week.

    ** please update me if item is just shipped out from Korea or if it has reached singapore? It is getting increasingly frustrating as it is meant as a gift!

    Answer : [Re] Inquiry related delivery from Tiffany

    Dear customer.
    Sorry for the late reply.
    It has been a Korean New Year holiday from the 11th.
    Courier delivery has not been made since the 8th.
    The product will be shipped tomorrow.
    Thank you.

    Question : [Re] Inquiry related delivery from Tiffany

    When will it reach me?

    Answer : [Re] Inquiry related delivery from Tiffany

    It will arrive as early as 3~4 days.
    Thank you.

    Question : [Re] Inquiry related delivery from Tiffany

    Please put urgent shipping. I really need the item by Friday 19/2. I have ordered it in advance on the 8/2 and I didn’t expect this to happen. I thought I have given ample time for shipping

    Answer : [Re] Inquiry related delivery from Tiffany

    It will be shipped tomorrow, so if there is no delivery problem within Singapore, you will receive it by Friday.
    Thank you.

    Question : [Re] Inquiry related delivery from Tiffany

    Can u check n update me on the tracking status?

    Answer : [Re] Inquiry related delivery from Tiffany

    You can track the delivery in the delivery history.
    Thank you.

    Question : [Re] Inquiry related delivery from Tiffany

    I wish I could but there’s no update. That’s why I’m checking with you

    Answer : [Re] Inquiry related delivery from Tiffany

    Since delivery has started, the only delivery status we can check is the delivery tracking status in your order history.
    Thank you.

  • Question : Inquiry related delivery from TiffanyFeb 15, 2021

  • Question : Inquiry for the item from fen****May 19, 2020

    Hi,

    Is the item still available? How long will delivery take?

    Thanks!

    Answer : [Re] Inquiry for the item from fen****

    Dear Customer.
    Hello.
    Yes. It is possible to order.
    Due to the recent covid-19, the average delivery time is 7-10 days.
    Please reference when purchasing.

HAAN Steam Mop Floor cleaner XST-100B / quick pre-heat 40sec / Easy use with one-touch
HAAN Steam Mop Floor cleaner XST-100B / quick pre-heat 40sec / Easy use with one-touch
Item Q&A
  • Question : Inquiry for the item from adampongFeb 17, 2021

    What is the dimension of the pad, length and breadth ?

    Answer : [Re] Inquiry for the item from adampong

    Dear customer
    The product specification is 300*175*1200mm.
    Pad details The pad is difficult to guide.
    Thank you.

  • Question : Inquiry for the item from kwchew832Feb 14, 2021

  • Question : Inquiry for the item from gon****Jun 16, 2020

    is your xst 100b available?

    Answer : [Re] Inquiry for the item from gon****

    Hi,
    Yes this product is available now.
    Thank you.

  • Question : Inquiry for the item from dor****Apr 06, 2020

    Will it leave water kn the floor? Or will floor dry instantly ?

    Answer : [Re] Inquiry for the item from dor****

    Dear Customer.
    Hello.
    If you want to dry immediately, adjust the steam accordingly.
    If you continue to use steam, the floor will dry more slowly because water is still supplied to the rag.

Happycall 2021 NEW ODE Mini Electric stainless steel kettle / small kettle HDEK-U07DA1WH
Happycall 2021 NEW ODE Mini Electric stainless steel kettle / small kettle HDEK-U07DA1WH
Item Q&A
Unimom Minuet Advanced Electric Potable Breast Feeding Pump / 2 x Pumping Set
Unimom Minuet Advanced Electric Potable Breast Feeding Pump / 2 x Pumping Set
Item Q&A
  • Question : Inquiry for the item from whiterose_0482Feb 08, 2021

    Hi is this double pump or single pump?

    Answer : [Re] Inquiry for the item from whiterose_0482

    Dear customer.
    It is a single pump.
    Thank you.

    Question : [Re] Inquiry for the item from whiterose_0482

    Hi then why is it written 2x pumping set?

    Answer : [Re] Inquiry for the item from whiterose_0482

    Two pumps fit.
    Sorry we've passed the wrong information before.
    Thank you.

    Question : [Re] Inquiry for the item from whiterose_0482

    ok

    Answer : [Re] Inquiry for the item from whiterose_0482

    thanks

KitchenArt Arne Ceramic Frying pans Woks 5 Set / cooking pan wok
KitchenArt Arne Ceramic Frying pans Woks 5 Set / cooking pan wok
Item Q&A
  • Question : Inquiry for the item from claralokeFeb 14, 2021

    Can your pans be used for infared cooker?

    Answer : [Re] Inquiry for the item from claraloke

    Dear customer
    This product cannot be used for induction.
    Products that can be used for induction are marked with 'IH'.
    For more products, search for 'wepskorea' and click on our store to search for 'IH'.
    Thank you.

  • Question : Inquiry for the item from milkycheez2Nov 12, 2020

    Can be used for induction hob?

    Answer : [Re] Inquiry for the item from milkycheez2

    Dear customer
    This product cannot be used for induction.
    Products that can be used for induction are marked with 'IH'.
    For more products, search for 'wepskorea' and click on our store to search for 'IH'.
    Thank you.

  • Question : Inquiry for the item from 234****May 05, 2020

    what material is the top/pad coating and premier coating?

    Answer : [Re] Inquiry for the item from 234****

    It is a diamond coating with nano-diamond powder added. Thank you.

  • Question : Inquiry for the item from mal****Mar 27, 2020

    Hi,for induction cooking?

    Answer : [Re] Inquiry for the item from mal****

    Dear Customer.
    hello.
    Sorry.
    It cannot be used in induction.

  • Question : Inquiry for the item from eem****Jul 07, 2019

    If I choose setC can I change one fry pan to baby pan?

    Answer : [Re] Inquiry for the item from eem****

    Dear Customer.
    Hello.
    Sorry.
    You can not change the current configuration.
    Sorry for not helping you.

Deawoo 3-in-1Deep Air Fryers + Oven 10L / Fryer electric air oven DEF-BY1500
Deawoo 3-in-1Deep Air Fryers + Oven 10L / Fryer electric air oven DEF-BY1500
Item Q&A
  • Question : Inquiry for the item from JTJan 23, 2021

    Hello,
    I am interested in this product however, I have few questions to ask

    1. Does the product comes with warranty?
    2. The plug is Korea version, if use in other country need an universal adaptor?
    3. What is the dimension for the air fryer basket? Balsang 20cm x 20cm x 5.5cm air fryer silicone pot can fit in?

    Answer : [Re] Inquiry for the item from JT

    Dear Customer.
    Hello.
    Local warranty is not provided.
    The warranty is 1year from seller.
    In the case of initial defectiveness, 100% free exchange and refund are possible.
    If a product problem occurs during use, the repair fee is free during the warranty period, but the delivery cost is the responsibility of the customer.
    The plug type is 2pin korea plug type(C type).
    This product uses 220V like Singapore. It can be used in Singapore without trans.
    In some cases, you may need to use a plug converter.
    You can check the detailed size of the product on the detail page.
    Thank you.

    Question : [Re] Inquiry for the item from JT

    Hello,
    Thank you for the information. I have read thru the product detail page but no indication for the basket dimension. Anyway thanks. Will do a few checking and place order soon.

    Answer : [Re] Inquiry for the item from JT

    thanks

    Question : [Re] Inquiry for the item from JT

    Hello,
    I just received the air fryer oven. However, the package do not have the basket. Please refer to attach file

    Answer : [Re] Inquiry for the item from JT

    It shd comes as a gift

    Question : [Re] Inquiry for the item from JT

    As mentioned in your online promo. Please advise

    Answer : [Re] Inquiry for the item from JT

    The basket is the main reason why i choose this model. I am very disappointed and please response asap.

    Question : [Re] Inquiry for the item from JT

    I double checked the website...

    Answer : [Re] Inquiry for the item from JT

    I even bought the silicone pot for the basket

    Question : [Re] Inquiry for the item from JT

    Balsang silicone pot

    Answer : [Re] Inquiry for the item from JT

    Please response and advise

    Question : [Re] Inquiry for the item from JT

    Hello, any updates? Will you be sending over the air fryer basket and handle?

    Answer : [Re] Inquiry for the item from JT

    Dear customer.
    We will respond after checking with the manufacturer.
    Thank you.

    Question : [Re] Inquiry for the item from JT

    Sure. Please update me soonest possible. Thanks

    Answer : [Re] Inquiry for the item from JT

    I will send a message when the answer comes.
    Thank you.

    Question : [Re] Inquiry for the item from JT

    The basket was missing and the manufacturer decided to send it.
    If you wait a little, it will ship within this week.
    We are very sorry for the inconvenience.
    Thank you.

    Answer : [Re] Inquiry for the item from JT

    Thank you for the update. Yes, please send the air fryer basket and handle too. Please update me the tracking info. Appreciate for your follow up.

    Question : [Re] Inquiry for the item from JT

    When shipped, we will send you a tracking number.
    Thank you.

    Answer : [Re] Inquiry for the item from JT

    Ok. Thanks

    Question : [Re] Inquiry for the item from JT

    ok

    Answer : [Re] Inquiry for the item from JT

    The basket will be shipped tomorrow.
    Tracking number Qxpress SG3579261
    Thank you.

    Question : [Re] Inquiry for the item from JT

    Oh great! Thank you so much. Hope the manufacturer ensure everything is fine 🙏

    Answer : [Re] Inquiry for the item from JT

    I received it myself and confirmed it.
    You don't have to worry.
    Thank you.
    Have a good weekend.

    Question : [Re] Inquiry for the item from JT

    Thank you so much 🙏

    Answer : [Re] Inquiry for the item from JT

    thanks

    Question : [Re] Inquiry for the item from JT

    Hello, i just received the basket. Tomorrow will setup and try out. Thank you so much 🙏

    Answer : [Re] Inquiry for the item from JT

    I am also happy to arrive well.
    Thank you.

    Question : [Re] Inquiry for the item from JT

    Hello, today i tried out the air fryer oven. It worked perfectly! Thank you so much 🙏
    Will leave a review 😊

    Answer : [Re] Inquiry for the item from JT

    Thanks

  • Question : Inquiry for the item from etl****Apr 12, 2020

    Hi, what are the functions of the oven, it’s in Korean which I can’t read. Also what is the material of the accessories such as the flat mesh trays, oil tray and basket?

    Answer : [Re] Inquiry for the item from etl****

    Dear customer
    The buttons on the top of the front panel, (from left to right)
    French fries, meat, ribs, fish, shrimp, whole chicken, skewers, fruit (food drying),
    Buttons at the bottom of the panel (from left to right)
    Temperature setting +-, lighting, automatic menu, power / operation, rotation setting, time setting +-

    Accessories are made of stainless steel.
    Thank you.

[Huawei] MediaPad M3 Lite 8 LTE Wifi 32g / Android 7.0 8inch Tablet PC
[Huawei] MediaPad M3 Lite 8 LTE Wifi 32g / Android 7.0 8inch Tablet PC
Item Q&A
  • Question : Inquiry related delivery from pokerkingtab4Feb 10, 2021

    roughly how long will it take for me to receive the item?

    Answer : [Re] Inquiry related delivery from pokerkingtab4

    Dear Customer.
    Hello.
    Due to the recent Corona, it is difficult to accurately guide the delivery schedule.
    The recent delivery time is about 5 to 10 days.
    Thank you.

Cuisinart Potable Hand Blender Mixer CSB-80KR / stand Food
Cuisinart Potable Hand Blender Mixer CSB-80KR / stand Food
Item Q&A
  • Question : Inquiry for the item from AnonFeb 09, 2021

    Hi, is there warranty for this item?

    Answer : [Re] Inquiry for the item from Anon

    Dear Customer.
    Hello.
    Local warranty is not provided.
    The warranty is 1year from seller.
    In the case of initial defectiveness, 100% free exchange and refund are possible.
    If a product problem occurs during use, the repair fee is free during the warranty period, but the delivery cost is the responsibility of the customer.
    Thank you.

  • Question : Inquiry for the item from lin****Jun 15, 2020

    Hi.
    Is the plug a local one?

    Answer : [Re] Inquiry for the item from lin****

    The plug type is 2pin korea plug type(C type).
    This product uses 220V like Singapore. It can be used in Singapore without trans.
    In some cases, you may need to use a plug converter.

  • Question : Inquiry for the item from rub****Apr 14, 2020

    Hi, take how long to deliver?

    Answer : [Re] Inquiry for the item from rub****

    Hello.
    Currently, Covid-19 is causing overall delivery delays.
    The average average delivery time is 8 to 13 days.
    Thank you.

  • Question : Inquiry for the item from 241****Jan 28, 2020

Lowenthal ★1+1★ Ceramic Cast iron Pots Set / nonstick cooking pot wok pan cookware
Lowenthal ★1+1★ Ceramic Cast iron Pots Set / nonstick cooking pot wok pan cookware
Item Q&A
  • Question : Inquiry for the item from sunny_doll88Feb 02, 2021

Cuisinart Compact Air Fryers + Electric Oven 9L Toa-28KR / Toaster overn air fryer TOA-60KR
Cuisinart Compact Air Fryers + Electric Oven 9L Toa-28KR / Toaster overn air fryer TOA-60KR
Item Q&A
  • Question : Inquiry for the item from baynieleeFeb 08, 2021

    Hi~is the plug safe for Singapore use?

    Answer : [Re] Inquiry for the item from baynielee

    Dear customer
    The plug type is 2pin korea plug type(C type).
    This product uses 220V like Singapore. It can be used in Singapore without trans.
    In some cases, you may need to use a plug converter.
    Thank you.

  • Question : Inquiry for the item from Ms WongNov 25, 2020

  • Question : Inquiry for the item from cutylevenderOct 26, 2020

  • Question : Inquiry for the item from hsfNov 21, 2020

    Is the 2-year warranty applicable to Singapore? where is the service center?
    This product is made in China? any recipe booklet in English that comes with purchase? Thank you

    Answer : [Re] Inquiry for the item from hsf

    Dear Customer.
    Hello. Thank you for order.
    Local warranty is not provided.
    The warranty is 1year from seller.
    In the case of initial defectiveness, 100% free exchange and refund are possible.
    If a product problem occurs during use, the repair fee is free during the warranty period, but the delivery cost is the responsibility of the customer.

    Question : [Re] Inquiry for the item from hsf

    American brand and manufactured in China
    English manuals are provided.
    Thank you.

  • Question : Inquiry for the item from ashcatNov 14, 2020

+View all Notice, FAQ, Q&A >>
HappyCall Best Ceramic IH Diamond Cooking Pot Wok  Frying pan series / Cookware
HappyCall Best Ceramic IH Diamond Cooking Pot Wok Frying pan series / Cookware
Item Q&A
  • Question : Inquiry related return and exchange from hasli627Feb 06, 2021

    When can t get my exchange item.. Please provide the date.. Thanks

    Answer : [Re] Inquiry related return and exchange from hasli627

    Dear customer.
    Shipped on February 4th.
    Tracking number SG3577324
    Thank you.

  • Question : Inquiry for the item from hasli627Feb 06, 2021

    Do you have stock for arbor short pot 24cm in grey color now..

    Answer : [Re] Inquiry for the item from hasli627

    Dear customer
    Yes this product is available now.
    Thank you.

  • Question : Inquiry related return and exchange from hasli627Feb 01, 2021

    I received wrong model please arrange the exchange ASAP..

    Answer : [Re] Inquiry related return and exchange from hasli627

    Dear customer.
    We are very sorry for the inconvenience.
    We will deal with it ASAP.
    We will send you a pickup service to collect the product.
    Please set a date.
    Thank you.

  • Question : Inquiry related return and exchange from annie nciJan 22, 2021

  • Question : Inquiry for the item from wps_1980Jan 14, 2021

    May i know does Arbo pot 18cm comes with cover?

    Answer : [Re] Inquiry for the item from wps_1980

    Dear customer.
    Pot types include lids.
    Thank you.

    Question : [Re] Inquiry for the item from wps_1980

    thank you

    Answer : [Re] Inquiry for the item from wps_1980

    thanks

+View all Notice, FAQ, Q&A >>
Samsung Smart Bluetooth digital door lock SHP-DS700 / SHP-DS705
Samsung Smart Bluetooth digital door lock SHP-DS700 / SHP-DS705
Item Q&A
  • Question : Inquiry for the item from kersonhongFeb 02, 2021

  • Question : Inquiry for the item from jon****Jun 26, 2020

    Hi,
    If i have two lock one for my room and another for another room, does the apps able to unlock both room? Or each lock has its own lock system.. ?

    Answer : [Re] Inquiry for the item from jon****

    Dear customer.
    Besides the basic technical part, it is difficult for us to answer.
    Contact Samsung to get the correct answer.
    Thank you.
    https://www.samsung.com/sg/support/service-centre/

  • Question : 關於商品262****會員的咨詢Jun 01, 2020

    DS700 ds705 bluetooth can use in hong kong?

    Answer : [Re] 關於商品262****會員的咨詢

    Dear customer.
    Regardless of the country, you need to check the device you will be using.
    Thank you.

  • Question : Inquiry for the item from kha****May 29, 2020

    Hi this lock what is model?

    Answer : [Re] Inquiry for the item from kha****

    Dear Customer.
    Hello.
    This model is SHP-DS700.
    Thank you.

  • Question : Inquiry for the item from jyi****Dec 21, 2019

    Installation included?

    Answer : [Re] Inquiry for the item from jyi****

    Hello.
    Sorry for late reply.
    Installation not included.

    Question : [Re] Inquiry for the item from jyi****

    This one can open via wifi or z wave ?

    Answer : [Re] Inquiry for the item from jyi****

    Hello.
    You can open the door through the Bluetooth function.
    Thank you.

+View all Notice, FAQ, Q&A >>
Happycall IH View Vacuum pots 4 Set / Primium Cooking pot set / induction available
Happycall IH View Vacuum pots 4 Set / Primium Cooking pot set / induction available
Item Q&A
  • Question : Inquiry for the item from KelFeb 02, 2021

  • Question : Inquiry for the item from ACNov 12, 2020

    Can use steamer with this IH range of pots?

    Answer : [Re] Inquiry for the item from AC

    Dear customer.
    Can be used for IH.
    Thank you.

  • Question : Inquiry for the item from jasmeyouSep 04, 2020

    Hi Seller
    May I know does the vacuum pots 4 set come with individual pot packaging?

    Answer : [Re] Inquiry for the item from jasmeyou

    Dear customer.
    This product is individually packaged.
    Thank you.

    Question : [Re] Inquiry for the item from jasmeyou

    Thanks.

    Answer : [Re] Inquiry for the item from jasmeyou

    THANKS

  • Question : Inquiry for the item from Lov****Apr 03, 2020

    It's it all set colour include induction is price sgd289.if without induction is how much?

    Answer : [Re] Inquiry for the item from Lov****

    Dear Customer.
    hello.
    We apologize for any inconvenience.
    This product is the price of a product that does not currently include induction.
    We apologize for any inconvenience this may cause.

  • Question : Inquiry for the item from ewa****May 16, 2019

    Hi seller, may i check does this product still available?

    Answer : [Re] Inquiry for the item from ewa****


    Dear Customer.
    hello. sorry for late reply.
    Yes i have a stock.
    Thank you.

NEOFLAM FIKA IH cookware Frying pan wok pot skillet / induction nonstick cast iron saucepan
NEOFLAM FIKA IH cookware Frying pan wok pot skillet / induction nonstick cast iron saucepan
Item Q&A
  • Question : Inquiry for the item from GskooJan 29, 2021

  • Question : Inquiry for the item from lhung374Jan 30, 2021

  • Question : Inquiry related delivery from cnaomi0918Jan 21, 2021

    Hi how long it take to ship to United States and what carrier that you are using to ship?

    Answer : [Re] Inquiry related delivery from cnaomi0918

    Dear Customer.
    Hello.
    Due to the recent Corona, it is difficult to accurately guide the delivery schedule.
    The recent delivery time is about 7 to 15 days.
    Qxpress
    Thank you.

  • Question : Inquiry for the item from gladys_yangyinyueJan 05, 2021

    It is still safe to be used if there‘s little scratch inside the pot?Saw several black scratches and afriad of the safety issue

    Answer : [Re] Inquiry for the item from gladys_yangyinyue

    Dear customer.
    Please send us a picture to help, and we will respond after confirmation.
    Thank you.

    Question : [Re] Inquiry for the item from gladys_yangyinyue

    Both two pots I bought had this problem, but I use them only for soup/ramen for about 4 months, and used wooden spoon only.

    Answer : [Re] Inquiry for the item from gladys_yangyinyue

    Does this scratch occur after use?

    Question : [Re] Inquiry for the item from gladys_yangyinyue

    Yes. But I never use these two pots for frying,only soup, I believe only the meat bone may cause this. Worry whether I can keep using with this.

    Answer : [Re] Inquiry for the item from gladys_yangyinyue

    We will respond after inquiries from the manufacturer.
    Thank you.

  • Question : Inquiry for the item from jimmychokJan 05, 2021

    May I know is all the fika can use in gas stove? I saw some fry pan only for induction.

    Answer : [Re] Inquiry for the item from jimmychok

    Dear customer.
    Can be used on gas stoves.
    Thank you.

+View all Notice, FAQ, Q&A >>