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Q & A Lists
Item Question & Answer
Happycall Stainless cooking Pots 16cm~24cm / induction cookware pot wok frying pan
Happycall Stainless cooking Pots 16cm~24cm / induction cookware pot wok frying pan
Item Q&A
  • Question : 来自Ziweiliu9会员的商品咨询。May 10, 2021

    Hi!
    Pot 18cm for IH?

    Answer : [Re] 来自Ziweiliu9会员的商品咨询。

    Dear customer
    Products that can be used for induction are marked with 'IH'.
    For more products, search for 'wepskorea' and click on our store to search for 'IH'.
    Thank you.

  • Question : EVENA會員的商品諮詢Mar 29, 2021

    made in which country?

    Answer : [Re] EVENA會員的商品諮詢

    Dear customer.
    All Happy Call products are manufactured in Korea.
    Thank you.

  • Question : Inquiry for the item from mylimivyJan 30, 2021

    Dear Seller
    Can fry with the pot? Is this non stick?
    Thank you

    Answer : [Re] Inquiry for the item from mylimivy

    Dear customer.
    Yes, it can be used as tempura.
    Thank you.

  • Question : Inquiry for the item from stellachung34Sep 16, 2020

    Can this pot use in Induction Cooker Philips 4911

    Answer : [Re] Inquiry for the item from stellachung34

    Dear customer.
    All can be used for induction.
    Thank you.

  • Question : Inquiry for the item from BeeJul 14, 2020

+View all Notice, FAQ, Q&A >>
ELDA IH Non stick Frying pan + Wok 1+1 / Induction egg Square Pans
ELDA IH Non stick Frying pan + Wok 1+1 / Induction egg Square Pans
Item Q&A
  • Question : Inquiry for the item from LewislthoeMay 10, 2021

    Can the IH two hand wok be used in oven?
    For roasting ?

    Answer : [Re] Inquiry for the item from Lewislthoe

    Dear Customer
    You can't use it in the oven.
    Thank you.

  • Question : Inquiry for the item from izzit4meApr 25, 2021

    Hi, does it come with covers?

    Answer : [Re] Inquiry for the item from izzit4me

    Dear customer.
    The lid is not included in the frying pan.
    Thank you.

  • Question : Inquiry for the item from CandyApr 02, 2021

    Hi,saw this with IH means can use on induction?

    Answer : [Re] Inquiry for the item from Candy

    Dear customer.
    This product can be used for induction.
    Thank you.

  • Question : Inquiry from jane_ditMar 26, 2021

    hi seller, the discount shop coupon for Elda is not working as cant be apply during checkout

    Answer : [Re] Inquiry from jane_dit

    Dear customer.
    There was a mistake in registering the coupon.
    We've fixed it now, so please try again in 10 minutes.
    Thank you.

  • Question : Inquiry for the item from milkycheez2Nov 12, 2020

    Can be used for induction hob?

    Answer : [Re] Inquiry for the item from milkycheez2

    Dear customer
    This product cannot be used for induction.
    Products that can be used for induction are marked with 'IH'.
    For more products, search for 'wepskorea' and click on our store to search for 'IH'.
    Thank you.

+View all Notice, FAQ, Q&A >>
NEOFLAM FIKA IH cookware Frying pan wok pot skillet / induction nonstick cast iron saucepan
NEOFLAM FIKA IH cookware Frying pan wok pot skillet / induction nonstick cast iron saucepan
Item Q&A
  • Question : Inquiry for the item from daphne_osnMay 08, 2021

    Hi, please advise.
    After using, can't wash away this part dirt.

    Thanks

    Answer : [Re] Inquiry for the item from daphne_osn

    Dear customer.
    We'll send you the pot management method.

    Question : [Re] Inquiry for the item from daphne_osn

    [Management method]
    If you immerse a hot frying pan directly in cold water, a sudden change in temperature can cause cracks in the coating.
    Therefore, it is recommended to cool the frying pan before washing.

    If you cook using only oil, you can preheat it and clean it with oil.

    If a variety of seasonings are used, mix water and vinegar in a 1: 1 ratio, cut them off together, scrub with a soft sponge and rinse.

  • Question : Inquiry for the item from euniceMar 17, 2021

  • Question : Inquiry for the item from daphne_osnMar 05, 2021

    Hi,

    would like check, have u sell the 26cm wok glass cover?

    thank you.

    Answer : [Re] Inquiry for the item from daphne_osn

    Dear customer.
    This product is not sold separately.
    Thank you.

    Question : [Re] Inquiry for the item from daphne_osn

    If I purchase the 26cm wok, is with the cover or without?

    Answer : [Re] Inquiry for the item from daphne_osn

    Dear customer.
    Wok and pans do not include lids.
    Thank you.

    Question : [Re] Inquiry for the item from daphne_osn

    So, have your sell the lids for the 26cm wok?

    Answer : [Re] Inquiry for the item from daphne_osn

    Lids are not sold separately.
    Thank you.

  • Question : Inquiry for the item from GskooJan 29, 2021

  • Question : Inquiry for the item from lhung374Jan 30, 2021

+View all Notice, FAQ, Q&A >>
Philips VisaPure Advanced Facial Device SC5370 / Facial Cleanser Massager Cleansing head
Philips VisaPure Advanced Facial Device SC5370 / Facial Cleanser Massager Cleansing head
Item Q&A
  • Question : Inquiry for the item from HerMay 06, 2021

    Where can I get replacement brush heads?

    Answer : [Re] Inquiry for the item from Her

    Dear Customer
    Replacement brush heads cannot be purchased separately.
    Thank you.

  • Question : Inquiry for the item from angel_devil24Dec 02, 2020

  • Question : Inquiry for the item from mya****May 20, 2020

    Is there international warranty? For how many years?

    Answer : [Re] Inquiry for the item from mya****

    Dear Customer.
    Hello.
    Sorry.
    International warranty is not provided.
    The warranty is 2year from seller.
    Thank you.

  • Question : Inquiry for the item from joy****Nov 21, 2019

    hi do you sell the massager head accessory only ?

    Answer : [Re] Inquiry for the item from joy****

    On Qpost : Dear Customer.
    Hello.
    Sorry for late reply.
    Sorry.
    We do not sell accessories separately.
    I'm sorry it didn't help.

  • Question : Inquiry for the item from mtt****Jun 05, 2019

Lowenthal official 1+1 nonstick cookware Titanium Stone Frying Pan wok / grill pan pot woks cookwar
Lowenthal official 1+1 nonstick cookware Titanium Stone Frying Pan wok / grill pan pot woks cookwar
Item Q&A
  • Question : Inquiry for the item from jtan1188May 06, 2021

    Hi, do you still have stock for the Lowenthal - Stone Coating One-Hand Work 30 cm ? If not, when would this item be replenished ? Also do you have the wok bigger than 30 em ?

    Answer : [Re] Inquiry for the item from jtan1188

    Dear customer.
    There are currently no plans.
    Sorry.
    Thank you.

  • Question : Inquiry for the item from dorothyMay 06, 2021

    Hi,
    Can advise when the Wok 30 will be available for purchase?

    Thank you.

    Answer : [Re] Inquiry for the item from dorothy

    Dear Customer
    We don't have any plans to restock it for a while.
    Thank you.

  • Question : Inquiry for the item from edsim8@gmail.comMay 06, 2021

  • Question : Inquiry for the item from gt883gtMay 05, 2021

    Hi
    Can all the pan and wok be used on inducction stove?
    Tks

    Answer : [Re] Inquiry for the item from gt883gt

    Dear customer
    Products that can be used for induction are marked with 'IH'.
    For more products, search for 'wepskorea' and click on our store to search for 'IH'.
    Thank you.

  • Question : Inquiry for the item from owApr 25, 2021

    HI, Can the Stone coasting casserole be use in oven for baking ?

    Answer : [Re] Inquiry for the item from ow

    Dear customer.
    Stone Coast casserole cannot be baked in the oven.
    Thank you.

+View all Notice, FAQ, Q&A >>
Bomann handheld 1600W Garment steamer DB8640G / Portable clothes steam iron
Bomann handheld 1600W Garment steamer DB8640G / Portable clothes steam iron
Item Q&A
  • Question : Inquiry for the item from WenApr 12, 2021

    Hi the steamer does not work at all. May I know what should I do?

    Answer : [Re] Inquiry for the item from Wen

    Dear customer.
    We are very sorry for the inconvenience.
    Can't the steam iron heat itself?
    Or is the steam function not working?

    Question : [Re] Inquiry for the item from Wen

    Hi cannot switch on at all. The whole unit is not working and this is the first time am trying to use it and it cannot be switch on at all. Please assist.

    Regards

    Answer : [Re] Inquiry for the item from Wen

    Doesn't the power turn on?
    Have you tried other electrical outlets?
    Do not worry.
    If there is a problem with the product, we will exchange or refund.

    Question : [Re] Inquiry for the item from Wen

    Hi


    Yes I tried other electronic outlets. Can send you a video later and show you but there is no light on the power button after pressing in the button there is no light and it isn't working at all. 


    Do let me know what I should do.


    Regards

    Answer : [Re] Inquiry for the item from Wen

    We apologize for any inconvenience.
    I'll give you two suggestions.

    1.Refund.
    2. We can prepare a replacement product and send it to you.

    Which option would be better for you? Please tell us your opinion.
    Sorry for the inconvenience once again.

    Question : [Re] Inquiry for the item from Wen

    If I choose the replacement option do you need me to send this one back to you?

    Answer : [Re] Inquiry for the item from Wen

    Anyway this is my details.

    Question : [Re] Inquiry for the item from Wen

    Just set a date and we'll send you a pick up service.

    Answer : [Re] Inquiry for the item from Wen

    So you will pick up the faulty 1?

    Question : [Re] Inquiry for the item from Wen

    Yes, defective products must be retrieved and inspected.

    Answer : [Re] Inquiry for the item from Wen

    Do let us know when you will be picking up the product. Thank you

    Question : [Re] Inquiry for the item from Wen

    If you set a date, we will send you a pickup service.

    Answer : [Re] Inquiry for the item from Wen

    You can pick up the item on Wednesday, 21st April 2021. Do you me know if this is confirmed so I can put the stuff in the box and get it ready.

    Question : [Re] Inquiry for the item from Wen

    The pickup service has been requested.
    Thank you.

    Answer : [Re] Inquiry for the item from Wen

    Hi would like to check if you have received the item?

    Question : [Re] Inquiry for the item from Wen

    The product has arrived.
    Would you like to process a refund?

    Answer : [Re] Inquiry for the item from Wen

    Hi it would he good if you could process a refund. Thank you

    Question : [Re] Inquiry for the item from Wen

    If you request a refund, we will process it.
    Thank you.

    Answer : [Re] Inquiry for the item from Wen

    Please process for refund. Thank you

    Question : [Re] Inquiry for the item from Wen

    You must apply for a refund through the Q10 system.
    For more information, please contact Q10 Customer Center.
    Thank you.

  • Question : Inquiry for the item from annafanzalamFeb 28, 2021

    Hi how do I switch off the self cleaning mode?

    Answer : [Re] Inquiry for the item from annafanzalam

    Dear customer.
    It turns off automatically after self-cleaning.
    Thank you.

    Question : [Re] Inquiry for the item from annafanzalam

    Hi again,

    Sorry but there's no steam coming out from the steamer. I've tired the cleaning system but no water came out even though the tank if full. And when I switch it back to the normal mode, no steam is coming out. Can you advise please. Thanks

    Answer : [Re] Inquiry for the item from annafanzalam

    Also when I switch it on and press on the steam button, it runs as per normal without steam and it also automatically switches off too

    Question : [Re] Inquiry for the item from annafanzalam

    Also when I switch it on and press on the steam button, it runs as per normal without steam and it also automatically switches off too

    Answer : [Re] Inquiry for the item from annafanzalam

    It may be uncomfortable, but please shoot and send it as a video.
    It is difficult to judge from what you described in writing.
    Thank you.

    Question : [Re] Inquiry for the item from annafanzalam

    Hi here's the video

    Answer : [Re] Inquiry for the item from annafanzalam

    Sorry. We apologize for any inconvenience.
    I'll give you two suggestions.

    1. If you can use the product as is or fix it, we can give you a partial refund.
    2. We can prepare a replacement product and send it to you.
    However, the current order quantity is large, so it may take some time before delivery.

    Which option would be better for you? Please tell us your opinion.
    Sorry for the inconvenience once again.

    Question : [Re] Inquiry for the item from annafanzalam

    Hi I think a replacement would be better. The current one cannot be used anyway. Hence I'll just wait for the replacement

    Answer : [Re] Inquiry for the item from annafanzalam

    Please apply for an exchange.
    Thank you.

    Question : [Re] Inquiry for the item from annafanzalam

    Can you advise how I can apply please. Thank you

    Answer : [Re] Inquiry for the item from annafanzalam

    Can you advise how I can apply please. Thank you

    Question : [Re] Inquiry for the item from annafanzalam

    For how to apply, please contact the Q10 customer center.
    Thank you.

Happycall non stick cast iron cooking frying pans woks pot  3~5 set  / Cookware pan pot
Happycall non stick cast iron cooking frying pans woks pot 3~5 set / Cookware pan pot
Item Q&A
  • Question : Inquiry for the item from Meizeng_81May 03, 2021

    This is real cast iron?

    Answer : [Re] Inquiry for the item from Meizeng_81

    Dear customer.
    Yes, it is real.

    Question : [Re] Inquiry for the item from Meizeng_81

    If it's real.the pan should be e very heavy?

    Answer : [Re] Inquiry for the item from Meizeng_81

    Dear Customer
    Please refer to the detailed page for the weight.
    Thank you.

  • Question : Inquiry for the item from Meizeng_81May 01, 2021

    It's real cast iron?

    Answer : [Re] Inquiry for the item from Meizeng_81

    Dear customer.
    Yes, it is real.

  • Question : 来自gracekho13会员的商品咨询。Aug 09, 2020

    This can use with induction cooker?

    Answer : [Re] 来自gracekho13会员的商品咨询。

    Dear customer
    This product cannot be used for induction.
    Products that can be used for induction are marked with 'IH'.
    For more products, search for 'wepskorea' and click on our store to search for 'IH'. Thank you.
    Thank you.

  • Question : Inquiry for the item from dopy38Jul 30, 2020

    Original with warranty ? Model number ?

    Answer : [Re] Inquiry for the item from dopy38

    Dear customer.

    There is no model number and there is a model name.
    It is a diamond coated porcell frying pan.
    There is no warranty because it is not an electronic product.

    Thank you.

  • Question : Inquiry for the item from ang****Jul 07, 2020

    Hi seller, can use for induction cooker?

    Answer : [Re] Inquiry for the item from ang****

    Hi
    This product cannot be used for induction.
    Products that can be used for induction are marked with 'IH'.
    For more products, search for 'wepskorea' and click on our store to search for 'IH'. Thank you.

+View all Notice, FAQ, Q&A >>
Samsung 2-Way Digital DoorLock SHS-2920 / Password + Key door lock
Samsung 2-Way Digital DoorLock SHS-2920 / Password + Key door lock
Item Q&A
  • Question : Inquiry for the item from Hling01Apr 30, 2021

    Can this be install on hdb main door & gate?

    Answer : [Re] Inquiry for the item from Hling01

    Dear Customer
    We are a company that only sells.
    You need to inquire about the installation to the installation company.
    Thank you.

  • Question : Inquiry for the item from jshong_33Jan 13, 2021

    Hi, what is the warranty period for the digital lock SHS-2920? When having problem, where to get repair service in Singapore under warranty?


    Thanks

    Ken Ang
    M +65 84845660

    Answer : [Re] Inquiry for the item from jshong_33

    Dear Customer.
    Hello.
    Local warranty is not provided.
    The warranty is 1year from seller.
    In the case of initial defectiveness, 100% free exchange and refund are possible.
    If a product problem occurs during use, the repair fee is free during the warranty period, but the delivery cost is the responsibility of the customer.
    Thank you.

  • Question : Inquiry from jbcheongOct 02, 2020

    My Cart No is 139377982 and the order no is 329231643.

    Please make sure you also send the Remote Control SHS-DARCX01 that I have paid for.

    Thank you.

    Answer : [Re] Inquiry from jbcheong

    Dear customer.
    It was a Korean Thanksgiving holiday.
    Therefore, please understand that delivery may be delayed a little.
    Thank you.

    Question : [Re] Inquiry from jbcheong

    Hello,

    I hope you enjoyed the holiday, and I look forward to receiving the door lock and the remote control.

    Cheers

    Answer : [Re] Inquiry from jbcheong

    thanks

    Question : [Re] Inquiry from jbcheong

    It's already the 9th October. One week has passed yet there's no update on shipping status. Why??

    Answer : [Re] Inquiry from jbcheong

    I'm really sorry.
    And currently, in Korea, all delivery is delayed due to a problem with a domestic courier.
    It is expected to ship within this week.
    Once again, I'm very sorry.
    Thank you.

    Question : [Re] Inquiry from jbcheong

    Hello, I just received the order today (Oct 19) after placing my order on Oct 2. Thank you.

    However, the Remote Controller does not work. I searched the internet and tried all method to register it, but none worked. I think it is defective.

    So please tell me the correct procedure to register the Remote Controller, or I will have to reject it as defective.

    Answer : [Re] Inquiry from jbcheong

    Doesn't the power also turn on?

    Question : [Re] Inquiry from jbcheong

    English manual is attached.
    Please try and message again.
    Thank you.

    Answer : [Re] Inquiry from jbcheong

    Thank you for the quick reply.

    I already have the same manual and I have registered the Passcode and Tags.

    However, the manual does not teach how to register the Remote Control.

    Give me the instruction for the Remote Control.

    Thank you.

    Question : [Re] Inquiry from jbcheong

    https://youtu.be/FDorBNq2vGk

    Answer : [Re] Inquiry from jbcheong

    There is no separate manual.
    I sent a video.
    Note please.

    Question : [Re] Inquiry from jbcheong

    The instruction is not for SHS-2920. I have seen the video yesterday. You also did not send me the "Module" but only a Remote. There is no place to install the "Module" too even if you send it to me.

    I take my own video to show you. You can see I have registered the PASSCODE and two Tags successfully. I then try to register the Remote, using the instructions of the video.

    h ttps://youtu.be/50ZuaZng4zc

    As you can see, It is not the correct way to Register.

    Please give me correct instructions to Register the Remote, or give me full refund.

    Answer : [Re] Inquiry from jbcheong

    Modules must be purchased separately.
    Thank you.

    Question : [Re] Inquiry from jbcheong

    I paid $72 for it!

    You never send the module to me.

    I suspect this SHS-2920 does not work with a Remote, with or without the module!

    You sold me a product I do not want.

    That's cheating.

    I want my money back in full.

    Answer : [Re] Inquiry from jbcheong

    Sorry.
    The employee seems to have made a mistake while modifying the options.
    I was never meant to cheat.
    We will refund your return as you wish.
    We will apply for pickup.
    Please tell us your preferred pickup date.
    Thank you

    Question : [Re] Inquiry from jbcheong

    Please cancel the Q10 return pickup service.
    We will apply directly.
    Please tell me the date you want.

    Answer : [Re] Inquiry from jbcheong

    It's already Friday. You can pick up on Monday.

    Question : [Re] Inquiry from jbcheong

    I'll request a pickup on Monday.
    Thank you.

    Answer : [Re] Inquiry from jbcheong

    I look forward to it.

    Question : [Re] Inquiry from jbcheong

    thanks

    Answer : [Re] Inquiry from jbcheong

    Your courier has picked up and I returned the order. Please refund me my money.

    Question : [Re] Inquiry from jbcheong

    Apply for a return at Q10.
    When the product is returned, a refund will be issued.
    Thank you.

    Answer : [Re] Inquiry from jbcheong

    You told me to cancel my return, and I did.

    Now you want me to apply to cancel, but I cannot do that anymore!

    Please solve it immediately.

    Question : [Re] Inquiry from jbcheong

    Then I will apply separately.
    Whatever the case, the product will arrive and a refund will be made.
    Thank you.

  • Question : Inquiry for the item from gracelimpySep 11, 2020

  • Question : Inquiry for the item from yeeleongteoAug 10, 2020

    What is the require door thickness?

    Answer : [Re] Inquiry for the item from yeeleongteo

    Dear customer
    You can't do two doors with one remote control.
    What is the thickness of the door?
    Thank you.

    Question : [Re] Inquiry for the item from yeeleongteo

    I using for my gate which is 20mm

    Answer : [Re] Inquiry for the item from yeeleongteo

    It is better to ask the installation company for more precise information.
    Thank you.

+View all Notice, FAQ, Q&A >>
Lowenthal ★1+1★ Ceramic Cast iron Pots Set / nonstick cooking pot wok pan cookware
Lowenthal ★1+1★ Ceramic Cast iron Pots Set / nonstick cooking pot wok pan cookware
Item Q&A
  • Question : Inquiry for the item from esoApr 30, 2021

    Does it come with a lid?

    Answer : [Re] Inquiry for the item from eso

    Dear Customer
    Yes, the lid is included.
    Thank you.

  • Question : Inquiry for the item from beginner98Apr 28, 2021

    Must buy 2 pots ?
    Do you have any plans?
    Would prefer to buy one pot and one pan

    Answer : [Re] Inquiry for the item from beginner98

    Dear Customer
    You can order only the pot on the page.
    Thank you.

  • Question : Inquiry for the item from AngelaApr 13, 2021

    Hi,
    May I know if I can use metal spatula for this pot, and use metal scouring sponge to wash?
    Thank you

    Answer : [Re] Inquiry for the item from Angela

    Dear customer.
    Metal spatula can be used.
    However, a silicone or wooden spatula is recommended for the longevity of the product.
    Thank you.

  • Question : Inquiry for the item from spspunithaApr 09, 2021

    Hi can it be used induction ?
    Is it dishwasher safe ?

    Answer : [Re] Inquiry for the item from spspunitha

    Dear customer
    This product cannot be used for induction.
    Products that can be used for induction are marked with 'IH'.
    For more products, search for 'wepskorea' and click on our store to search for 'IH'.
    Thank you.

  • Question : Inquiry for the item from pinkytan70Apr 05, 2021

+View all Notice, FAQ, Q&A >>
GATEMAN Wide Handle Digital Door Lock WG-100 WG-200 / 4 Card Key + Password
GATEMAN Wide Handle Digital Door Lock WG-100 WG-200 / 4 Card Key + Password
Item Q&A
  • Question : Inquiry for the item from calpton78Apr 28, 2021

    Hi seller, may I know how do I know which model is suitable for my main door?

    Answer : [Re] Inquiry for the item from calpton78

    Dear Customer
    You need to talk to the installation company.
    Our company only sells it, so we don't install it.
    Thank you.

    Question : [Re] Inquiry for the item from calpton78

    Oh ok thank you.

    Answer : [Re] Inquiry for the item from calpton78

    May I know the required dimensions for the side of the door to install the lock?

    Question : [Re] Inquiry for the item from calpton78

    Dear Customer
    What number are you asking?

    Answer : [Re] Inquiry for the item from calpton78

    Wg-100

    Question : [Re] Inquiry for the item from calpton78

    Dear Customer
    Width - 76mm
    Height - 217mm
    Depth - 34mm
    You can look at it like this.
    It is on the detailed page, so please refer to it.
    Thank you.

    Answer : [Re] Inquiry for the item from calpton78

    Oh ok thank u

    Question : [Re] Inquiry for the item from calpton78

    thanks

    Answer : [Re] Inquiry for the item from calpton78

    My main door is it suitable?

    Question : [Re] Inquiry for the item from calpton78

    Front view

    Answer : [Re] Inquiry for the item from calpton78

    24cm height

    Question : [Re] Inquiry for the item from calpton78

    24cm height

    Answer : [Re] Inquiry for the item from calpton78

    Dear Customer
    What are you asking about?
    Thank you.

  • Question : Inquiry for the item from def_beautyattitudeApr 07, 2021

  • Question : Inquiry for the item from zac****Feb 06, 2020

  • Question : Inquiry for the item from yeo****Dec 07, 2019

    I have the shorter one and recently it does not lock and keeps beepingz with all the light indicators lighting up when I try to close the door. What is the issue with it?

    Answer : [Re] Inquiry for the item from yeo****

    Dear Customer.
    Hello.
    Sorry. I can't check what product I'm using because my order history is not confirmed.
    Please provide the order number and product symptoms in more detail.

[Gateman] Digital Door Lock WF-20 / Password + fingerprint / digital doorlock
[Gateman] Digital Door Lock WF-20 / Password + fingerprint / digital doorlock
Item Q&A
  • Question : Inquiry for the item from janeApr 26, 2021

    Hi! does the WF20 come with remote control?

    Thanks

    Answer : [Re] Inquiry for the item from jane

    Dear Customer
    The remote control is not included.
    Thank you.

  • Question : Inquiry for the item from sohelranapremApr 12, 2021

    Please send me English version catalog.

    Answer : [Re] Inquiry for the item from sohelranaprem

    Dear customer.
    Please send me your email address.
    Thank you.

  • Question : Inquiry from sohelranapremApr 12, 2021

    Please send me English version catalog

    Answer : [Re] Inquiry from sohelranaprem

    Dear customer.
    Please send me your email address.
    Thank you.

  • Question : Inquiry for the item from ahgirl_18Mar 14, 2021

    Hi,

    Is there any English manual provided? And does it comes with any warranty?
    Kindly advise.
    Thanks.

    Answer : [Re] Inquiry for the item from ahgirl_18

    Dear Customer.
    Hello.
    English manuals will be sent by e-mail.
    Local warranty is not provided.
    The warranty is 1year from seller.
    In the case of initial defectiveness, 100% free exchange and refund are possible.
    If a product problem occurs during use, the repair fee is free during the warranty period, but the delivery cost is the responsibility of the customer.
    Thank you.

  • Question : Inquiry for the item from ahgirl_18Mar 14, 2021

    Hi,

    Is there any English manual provided? And does it comes with any warranty?
    Kindly advise.
    Thanks.

    Answer : [Re] Inquiry for the item from ahgirl_18

    Dear Customer.
    Hello.
    English manuals will be sent by e-mail.
    Local warranty is not provided.
    The warranty is 1year from seller.
    In the case of initial defectiveness, 100% free exchange and refund are possible.
    If a product problem occurs during use, the repair fee is free during the warranty period, but the delivery cost is the responsibility of the customer.
    Thank you.

+View all Notice, FAQ, Q&A >>
OSRAM 4W(G4T5) UV Lamp 1+1 / Toothbrush  bottle sterilizer haenim  Spectra  Upang  Hanil
OSRAM 4W(G4T5) UV Lamp 1+1 / Toothbrush bottle sterilizer haenim Spectra Upang Hanil
Item Q&A
  • Question : Inquiry for the item from parasytecApr 26, 2021

    Is this with ozone?

    Answer : [Re] Inquiry for the item from parasytec

    Dear customer.
    I'm sorry, but I didn't understand the question.
    Thank you.

    Question : [Re] Inquiry for the item from parasytec

    Does this tube produce ozone when turned on? Some uvc tubes without mercury does not produce ozone.

    Answer : [Re] Inquiry for the item from parasytec

    Dear Customer
    No, ozone does not occur.
    Thank you.

  • Question : Inquiry for the item from sor****Feb 21, 2020

    This is suitable for Haenim sterilizer 3rd generation?
    Length is right size?

    Answer : [Re] Inquiry for the item from sor****

    Dear Customer.
    Hello.
    Sorry. I do not know what size enters the model.
    I need to confirm it myself.
    The lamp has a corresponding item name such as G4T5, G6T5.
    This is not the model name, but the item name according to the size of the lamp.

Hanil UV Sterilizer Accessories Filter Uv Dry Lamp / HBS-900 HBS-910 HBS-920
Hanil UV Sterilizer Accessories Filter Uv Dry Lamp / HBS-900 HBS-910 HBS-920
Item Q&A
  • Question : Inquiry for the item from acApr 26, 2021

    Hi, I just receive the item today but the infrared light is not working (light does not come on after installing). Can you send a replacement please?

    Answer : [Re] Inquiry for the item from ac

    Doesn't the UV lamp work only?

    Question : [Re] Inquiry for the item from ac

    The UV lamps are working. The infrared (IR) lamp is not

    Answer : [Re] Inquiry for the item from ac

    I will send you a UV drying lamp.
    Thank you.

  • Question : Inquiry for the item from tan****May 27, 2020

    Hi if I press the auto mode and the orange light didn't turn on is it the infra red lamp (shortest lamp) that needs replacement?

    Answer : [Re] Inquiry for the item from tan****

    Hi, contact the company of the product you are using. We just sell replacement bulbs. Thank you

  • Question : Inquiry for the item from siy****Mar 25, 2020

    Hi, mine is HBS-900SG. Can this be use for my model?

    Answer : [Re] Inquiry for the item from siy****

    Dear Customer.
    Hello.
    Yes. It can be used for HBS-900SG.
    Thank you.

  • Question : Inquiry related delivery from jas****Mar 23, 2020

    Hihi when will I rec the items if I place my order now ?

    Answer : [Re] Inquiry related delivery from jas****

    Dear Customer.
    Hello.
    There is currently a slight delay in shipping due to corona.
    Therefore, it may take 7-10 days from the order date.

  • Question : Inquiry for the item from gaz****Mar 03, 2020

+View all Notice, FAQ, Q&A >>
LEQUIP Home dehydrator Food Steamer  /dried meat Fruits dry cooker LD-918B
LEQUIP Home dehydrator Food Steamer /dried meat Fruits dry cooker LD-918B
Item Q&A
  • Question : Inquiry for the item from nisalady911Apr 23, 2021

    Hi Seller,

    What type of tray , is it plastic tray??

    Answer : [Re] Inquiry for the item from nisalady911

    Dear customer.
    It's plastic.
    Thank you.

  • Question : Inquiry for the item from jcn****Jun 26, 2020

    Got provide 6 mesh?

    Answer : [Re] Inquiry for the item from jcn****

    Dear customer.
    Yes, that's right.

    Question : [Re] Inquiry for the item from jcn****

    Sorry I just want to be sure..cause some buyers claimed that the mesh is not inside ...u sure?

    Answer : [Re] Inquiry for the item from jcn****

    Eg..

    Question : [Re] Inquiry for the item from jcn****

    Sorry.
    I was mistaken for an answer.
    The basic configuration includes a tray.
    If you want a mesh, you can order add.
    Thank you.

Samsung Smart Digital Door lock SHS-1321 / number rfid card Doorlock
Samsung Smart Digital Door lock SHS-1321 / number rfid card Doorlock
Item Q&A
  • Question : Inquiry for the item from Cindygohbeesuan1977Apr 23, 2021

    Do this digital lock come with wooden door and gate set?

    Answer : [Re] Inquiry for the item from Cindygohbeesuan1977

    Dear customer.
    Sorry I didn't understand the question:(

  • Question : Inquiry for the item from JarcarlooApr 23, 2021

    Is the card come together in the package?

    Answer : [Re] Inquiry for the item from Jarcarloo

    Dear customer.
    Yes, it is provided.
    Thank you.

  • Question : Inquiry for the item from 5skqkuhtkaApr 10, 2021

    Can install ? Hv fingerprint?

    Answer : [Re] Inquiry for the item from 5skqkuhtka

    Dear Customer.
    Hello.
    Sorry.
    This product is not provided for installation.
    I'm sorry it didn't help.

  • Question : Inquiry for the item from emotarelliMar 25, 2021

    Hi does it come with any RF iD ring or card? Please clarify .

    Thanks

    Answer : [Re] Inquiry for the item from emotarelli

    Dear customer.
    As shown in the picture, 2 pieces each are provided.
    Thank you.

  • Question : Inquiry for the item from ChristineJan 17, 2021

    Do it include installation??

    Answer : [Re] Inquiry for the item from Christine

    Dear Customer.
    Hello.
    Sorry.
    This product is not provided for installation.
    I'm sorry it didn't help.

+View all Notice, FAQ, Q&A >>
LG ROBOKING TURBO R76 Robot Vacuum Cleaner / Motor warranty 10-year
LG ROBOKING TURBO R76 Robot Vacuum Cleaner / Motor warranty 10-year
Item Q&A
Lowenthal NEW Xylen+titanium Ceramic Frying Pan 2 Set / wok grill pan cooking cookware
Lowenthal NEW Xylen+titanium Ceramic Frying Pan 2 Set / wok grill pan cooking cookware
Item Q&A
  • Question : Inquiry for the item from chenApr 21, 2021

    Hi Seller, when is the stock coming for wok 30?

    Answer : [Re] Inquiry for the item from chen

    Dear customer.
    The 30cm wok is discontinued.
    Thank you.

  • Question : Inquiry for the item from SelenabsyJan 03, 2021

  • Question : Inquiry for the item from hotmilo5Nov 16, 2020

    hi, can use the wok to fried food?

    thanks

    Answer : [Re] Inquiry for the item from hotmilo5

    Hello.
    You can also cook it fried.
    Thank you.

  • Question : Inquiry for the item from hinchoo43Nov 04, 2020

    Is this products dishwasher safe?

    Answer : [Re] Inquiry for the item from hinchoo43

    Dear customer
    It cannot be used in a dishwasher.
    Thank you.

  • Question : Inquiry for the item from Yt2323Sep 14, 2020

    Hi seller,
    Are these pans & woks PTFE & PFOA free?
    Your page shows that the products consist of 2 layers of Xylan (but your product name spelt them as Xylen) and I read that they consist of PTFE.
    Kindly clarify, thanks!

    Answer : [Re] Inquiry for the item from Yt2323

    Dear customer
    All types of pots sold in Korea are PFOA&PTFE free.
    Thank you.

+View all Notice, FAQ, Q&A >>
[Happy call] Duplex pan series ★16-Type★ Frying Wok fish grill cooking
[Happy call] Duplex pan series ★16-Type★ Frying Wok fish grill cooking
Item Q&A
  • Question : Inquiry for the item from singkeowhoonApr 19, 2021

    Hi,

    Earlier on my question to you seller:

    I want to purchase "Synchro IH Jumbo Grill Pan", when I clicked on it, I got four different options regarding Seal 1, 2, 3, 4.

    When do I need the Seal for? Doesn't the pan come with Seal already?

    Thank you.

    //Mdm Hoon

    And Your answer to me: saying that one seal is included.

    My Question to you now is: What should I use the Seal for? The pan with top and bottom covers should already have the Seal, right?

    So I can order and don't have to order extra Seal because you will deliver one extra Seal, right?

    Please inform me.

    Thank you.

    Mdm Hoon

    Answer : [Re] Inquiry for the item from singkeowhoon

    Included by default.
    It was added to the option because you want to purchase it as an extra depending on the customer's needs.
    did you understand?

  • Question : Inquiry for the item from singkeowhoonApr 19, 2021

    Hi,

    I want to purchase "Synchro IH Jumbo Grill Pan", when I clicked on it, I got four different options regarding Seal 1, 2, 3, 4.

    When do I need the Seal for? Doesn't the pan come with Seal already?

    Thank you.

    //Mdm Hoon

    Answer : [Re] Inquiry for the item from singkeowhoon

    Dear customer.
    A seal is included.
    If you want, you can buy an extra.
    Thank you.

  • Question : Inquiry for the item from j2cquelineekApr 07, 2021

    Is no.15 and no.16 IH pans suitable for use on induction stove ?

    Answer : [Re] Inquiry for the item from j2cquelineek

    Yes, 15 and 16 can be used in induction.
    Thank you.

  • Question : Inquiry for the item from JesApr 02, 2021

  • Question : Inquiry for the item from micbabe88Jan 30, 2021

    Which model is detachable on the pot for easier washing?

    Answer : [Re] Inquiry for the item from micbabe88

    Dear customer.
    There is no separate product among the products.
    We will send you a link to a separate product.
    Thank you.

    https://qoo.tn/But2XX/Q135896611

+View all Notice, FAQ, Q&A >>
Ecomom Multi Baby bottle Anion UV sterilizer  Warmer ECO-33 ECO-22
Ecomom Multi Baby bottle Anion UV sterilizer Warmer ECO-33 ECO-22
Item Q&A
  • Question : Inquiry for the item from seowyan88Apr 12, 2021

    Hi,
    Can I buy just UV lamp for replacement purpose?

    Answer : [Re] Inquiry for the item from seowyan88

    Dear customer.
    URL that can be purchased.
    Thank you.

    https://qoo.tn/BTs0cX
    https://qoo.tn/BXs0cX

  • Question : Inquiry for the item from JosephineApr 11, 2021

    Hihi. The replacement UV lamp doesn't seem compatible with the one in the sterilizer. The sterilizer one is so much bigger. And I bought 3 replacement lamps.

    Answer : [Re] Inquiry for the item from Josephine

    .

    Question : [Re] Inquiry for the item from Josephine

    Dear customer.
    The delivered product is a dry lamp.
    You may have a dry lamp.
    We will send 3ea UV lamps tomorrow.
    We are very sorry for the inconvenience.

  • Question : Inquiry for the item from JUNQUAN88Mar 20, 2021

  • Question : Inquiry for the item from simjh85Mar 01, 2021

  • Question : Inquiry related delivery from sunakim51Aug 02, 2020

+View all Notice, FAQ, Q&A >>
Philips 72087 Lever2 LED Table Lamp / Desk Floor Light Stand / Book study led light for room
Philips 72087 Lever2 LED Table Lamp / Desk Floor Light Stand / Book study led light for room
Item Q&A
  • Question : Inquiry from caninelover88Apr 09, 2021

    Any warranty in Singapore? What is warranty period?

    Answer : [Re] Inquiry from caninelover88

    Dear Customer.
    Hello.
    Local warranty is not provided.
    The warranty is 1year from seller.
    In the case of initial defectiveness, 100% free exchange and refund are possible.
    If a product problem occurs during use, the repair fee is free during the warranty period, but the delivery cost is the responsibility of the customer.
    Thank you.

    Question : [Re] Inquiry from caninelover88

    I am still confused. Do I register with Philips Singapore for 1 year warranty? If not, who do I register with and in which country? I must know before I place my order. Thanks.

    Answer : [Re] Inquiry from caninelover88

    One year warranty in Korea only.
    If the product needs to be repaired, it must be sent to Korea.
    Shipping costs are the responsibility of the customer.
    Thank you.

  • Question : Inquiry for the item from ShirlenachiamscFeb 18, 2021

  • Question : Inquiry for the item from nakacooJan 14, 2021

    Hi what is the maximum Lumen of this light ? Thanks

    Answer : [Re] Inquiry for the item from nakacoo

    Dear customer.
    Please check the product detail page.
    Thank you.

  • Question : Inquiry from zonexoJan 02, 2021

    Hi,

    may i know the warranty period and where to go to for warranty? thank you.

    Answer : [Re] Inquiry from zonexo

    Dear Customer.
    Hello. Thank you for order.
    Local warranty is not provided.
    The warranty is 1year from seller.
    In the case of initial defectiveness, 100% free exchange and refund are possible.
    If a product problem occurs during use, the repair fee is free during the warranty period, but the delivery cost is the responsibility of the customer.
    Thank you.

  • Question : Inquiry for the item from dougDec 19, 2020

    Hi seller, I want to buy the Philips 72087 Level 2 LED Table lamp. Please can you make sure you ship the correct newer model. I read the review of one of your customers who received the older model.

    Answer : [Re] Inquiry for the item from doug

    Dear customer.
    At that time, we sent the old model due to a packaging mistake, and the difference was refunded.
    You will receive it as model 72087.
    Thank you.

+View all Notice, FAQ, Q&A >>
HappyCall Axlerim HC-BL7100 Blender / Food fruit mixer / Juice / Juicer Maker
HappyCall Axlerim HC-BL7100 Blender / Food fruit mixer / Juice / Juicer Maker
Item Q&A
Bomann Mini Sandwich press Maker SM1159W / Waffle bread panini machine grill
Bomann Mini Sandwich press Maker SM1159W / Waffle bread panini machine grill
Item Q&A
  • Question : Inquiry for the item from elleneApr 05, 2021

    Hi, how to manage for cleaning?

    Answer : [Re] Inquiry for the item from ellene

    Dear customer.
    If the dough sticks to the plate, melt it gently with vegetable oil (about 4-5 minutes) and remove.
    Wipe it with a dry cloth or rag.
    Do not immerse the product in water or other liquids.
    Thank you.

  • Question : Inquiry for the item from elleneApr 04, 2021

    Hi, this is only for sandwich used but can i heat it up for wrap or roti prata?

    Answer : [Re] Inquiry for the item from ellene

    Dear customer.
    Yes, it is possible.
    Thank you.

  • Question : Inquiry for the item from my07Apr 02, 2021

  • Question : Inquiry for the item from teileen77Jan 21, 2021

  • Question : Inquiry for the item from eye1maskJan 03, 2021

    Hi, can I check what is the plug? Is it three pin like singapore plug? Or have to use an adaptor?

    Answer : [Re] Inquiry for the item from eye1mask

    Dear customer
    The plug type is 2pin korea plug type(C type).
    This product uses 220V like Singapore. It can be used in Singapore without trans.
    In some cases, you may need to use a plug converter.
    Thank you.

Sony Alpha A5000 Mirrorless digital camera (16-50mm Lens Kit )
Sony Alpha A5000 Mirrorless digital camera (16-50mm Lens Kit )
Item Q&A
  • Question : Inquiry for the item from qistina231105Apr 04, 2021

    Hi what does it means mirrorless? Can video?

    Answer : [Re] Inquiry for the item from qistina231105

    Video is also possible.

  • Question : Inquiry for the item from qistina231105Apr 04, 2021

    Hi what does it means mirrorless? Can video?

    Answer : [Re] Inquiry for the item from qistina231105

    https://en.wikipedia.org/wiki/Mirrorless_interchangeable-lens_camera

    Dear customer.
    It was difficult to explain, so the information was taken from Wikipedia.
    Thank you.

Kitchen Art Frying Pan Wok Cooking Pot Multi cover / Combined use For 24cm ~ 30cm
Kitchen Art Frying Pan Wok Cooking Pot Multi cover / Combined use For 24cm ~ 30cm
Item Q&A
  • Question : Inquiry for the item from elli0904Apr 03, 2021

  • Question : Inquiry for the item from pongyrOct 01, 2020

    Can use on 20cm pot ?

    Answer : [Re] Inquiry for the item from pongyr

    It is a little big, but I think it can be used.
    Thank you.

  • Question : Inquiry for the item from tey****Aug 05, 2019

    May I know the weight?

    Answer : [Re] Inquiry for the item from tey****

    Dear Customer.
    Hello.
    Sorry for late reply.
    The weight is about 500g.
    Thank you.

  • Question : Inquiry for the item from pm_****Jun 06, 2019

    This price is meant for wok & lid or only lid?

    Answer : [Re] Inquiry for the item from pm_****

    Hello.
    This means only the lid.
    The wok is not include.

Happy call New Deep Double-Sided Frying Pan 27cm / Gill fry pan oven
Happy call New Deep Double-Sided Frying Pan 27cm / Gill fry pan oven
Item Q&A
  • Question : Inquiry for the item from marie.ngokApr 03, 2021

    Suitable for induction?

    Answer : [Re] Inquiry for the item from marie.ngok

    Dear customer
    This product cannot be used for induction.
    Products that can be used for induction are marked with 'IH'.
    For more products, search for 'wepskorea' and click on our store to search for 'IH'.
    Thank you.

    Question : [Re] Inquiry for the item from marie.ngok

    https://qoo.tn/ByQPbX/Q147154071
    Synchro line can be used in induction.

  • Question : Inquiry for the item from weesirinaNov 27, 2020

  • Question : Inquiry for the item from verontteeAug 19, 2020

    Hi seller,
    Can the pan be separated/removed into 2 pans?

    Answer : [Re] Inquiry for the item from veronttee

    Dear customer.
    Hello,
    This product cannot be separated.
    Thank you.

    Question : [Re] Inquiry for the item from veronttee

    Noted with thanks

    Answer : [Re] Inquiry for the item from veronttee

    thanks

  • Question : Inquiry for the item from lim****May 07, 2020

    What is the dimensions.

    Answer : [Re] Inquiry for the item from lim****

    Hi
    Please check the size of the product you want on the detail page. Thank you.

  • Question : Inquiry related delivery from esa****Apr 30, 2020

    When can I received the product during this covid 19 period if I order today

    Answer : [Re] Inquiry related delivery from esa****

    Delivery usually takes 7-12 days.
    But, due to the current Covid-19, there may be a slight delay in delivery, which may take 10 to 15 days.
    Thank you.

HuBDIC Wrist Automatic Blood Pressure Monitor HBP-700 / glucometer / health monitor
HuBDIC Wrist Automatic Blood Pressure Monitor HBP-700 / glucometer / health monitor
Item Q&A
  • Question : Inquiry related return and exchange from val_tsbMar 29, 2021

    Hi Seller,
    I’ve just made the 2nd purchase and delivery arrived.
    First purchase was for my father and this second time is for his friend who saw him using the wrist Bp monitor and request us to help him to buy as it is portable. However, after helping his friend to charge for few hours for the first time, we still couldn’t turn on the monitor. Please advise.

    Answer : [Re] Inquiry related return and exchange from val_tsb

    Dear customer.
    Is it displayed on the screen when the charger is connected?
    After charging, you must turn on the power by pressing the SET button for 3 seconds.
    Did you proceed like that?

    Question : [Re] Inquiry related return and exchange from val_tsb

    Hi Seller,
    Thanks. When connect to charger, there is no image on the display. But after pressing the SET button, I can see the image.
    1. How long do I need to charge for the first time and subsequent time?
    2. How do I set the date?
    3. Is there an english user manual?
    So that i can teach my father who can teach his friend during his friends gathering. Thanks.

    Answer : [Re] Inquiry related return and exchange from val_tsb

    When the power is turned on for the first time, the date and time are set with the MEM and SET buttons.

    Question : [Re] Inquiry related return and exchange from val_tsb

    I contacted the head office, but there is no English manual:(

    Answer : [Re] Inquiry related return and exchange from val_tsb

    1 systolic blood pressure (systolic)
    2 Blood pressure measurement unit
    3 Minimum blood pressure value (diastolic phase)
    4 Pulse rate/value per minute
    5 year date and time display
    6. Irregular pulse wave display (HB)
    7 Battery indication
    8 Error indication
    9 Heart rate measurement indicator
    10 Check memory

    Question : [Re] Inquiry related return and exchange from val_tsb

    Thanks. After measuring(tried a few times), attached error will occur. Why is this so?

    Answer : [Re] Inquiry related return and exchange from val_tsb

    This is the case when the cuff is not worn properly
    After tightening the cuff, measure again.

    Question : [Re] Inquiry related return and exchange from val_tsb

    Hi Seller, yes. The cuff is tightened when measuring this new set but still seeing this error when measuring. My dad was trying to ensure it works same before passing to his friend.
    There is no issue with the set that my dad is owning for 1 year. Please advise whether we can do exchange for another set? As his friend really like this bp monitor.

    Answer : [Re] Inquiry related return and exchange from val_tsb

    It's a product my father uses, so I think he knows how to use it.
    However, please try again after turning the power off and on.
    It's good to exchange it right away, but it's an international delivery, so it's better to try what you can try as much as possible.
    Other errors will be translated and sent.
    Thank you for understanding.

    Question : [Re] Inquiry related return and exchange from val_tsb

    Err1 cuff is not worn properly: After wearing the cuff tightly, measure again according to the measurement method.
    Err2 cuff is too tight: Wear the cuff loosely and measure again according to the measurement method.
    Err3 pressure exceeded: Take a break and re-measure
    Err10 or Err11 When motion is detected during measurement: If it moves, it may affect the measurement, so re-measure after rest.
    If the pulse signal is not detected when measuring
    Err20: After loosening the clothes around the arm of the sleeve, re-measure
    Err21 measurement is incorrect: Take a break and re-measure.
    EExx measurement error occurred: re-measurement

BOMANN 1800W Professional Hair Dryer HD3181PB / Hairdryer 3-stage temperature control
BOMANN 1800W Professional Hair Dryer HD3181PB / Hairdryer 3-stage temperature control
Item Q&A
  • Question : Inquiry for the item from doris_lau_3Mar 28, 2021

    Hi does this product use a two pin or three pin plug? Thanks

    Answer : [Re] Inquiry for the item from doris_lau_3

    Dear customer
    The plug type is 2pin korea plug type(C type).
    This product uses 220V like Singapore. It can be used in Singapore without trans.
    In some cases, you may need to use a plug converter.
    Thank you.

Happycall portable Mini juice blender HC-MX1000G (Grinder / Mixer / Juicer )
Happycall portable Mini juice blender HC-MX1000G (Grinder / Mixer / Juicer )
Item Q&A
  • Question : Inquiry related delivery from leesf28Mar 24, 2021

    Hi, do you deliver to Korea? Is shipping fee also $1.99 if deliver to Korea? Is it a Korea plug?

    Answer : [Re] Inquiry related delivery from leesf28

    Dear customer.
    It will be shipped from Korea.
    The plug type is 2pin Korea plug type(C type).
    This product uses 220V like Singapore. It can be used in Singapore without trans.
    In some cases, you may need to use a plug converter.
    Thank you.

Lowenthal New Olivia Titanium Frying pan 1+1 / Cooking non stick Wok pans
Lowenthal New Olivia Titanium Frying pan 1+1 / Cooking non stick Wok pans
Item Q&A
  • Question : Inquiry for the item from weiwwyyMar 22, 2021

    What is the materials used fir inner coating? Is it ceramic?

    Answer : [Re] Inquiry for the item from weiwwyy

    Dear customer.
    For more information about the product, please refer to the product page.
    Thank you:)

  • Question : Inquiry for the item from wongbanhengDec 05, 2020

  • Question : Inquiry for the item from MikkiNov 21, 2020

  • Question : Inquiry for the item from MikkiNov 10, 2020

    Hi, I am getting a set of this New Olivia Nature range, may i know if this is better than " Lowenthal NEW Xylen+titanium Ceramic ".

    And what kind utensils/ cooking tools suitable for this ?

    Answer : [Re] Inquiry for the item from Mikki

    Dear customer.
    The difference between the two products is the difference in coating and design.
    Which one can't say is better and I recommend choosing it for your personal preference.
    And cooking utensils can be used in general cooking utensils.
    Thank you.

  • Question : Inquiry for the item from ksecretsNov 05, 2020

    Any promo for this?

    Answer : [Re] Inquiry for the item from ksecrets

    Dear customer.
    Yes there is no promotion.
    Thank you.

    Question : [Re] Inquiry for the item from ksecrets

    Y not this model?

    Answer : [Re] Inquiry for the item from ksecrets

    Because there is no schedule internally
    Thank you.

+View all Notice, FAQ, Q&A >>