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Q & A Lists
Item Question & Answer
[Lowenthal Official ] ★1+1★ Titanium Stone Frying Pan wok / grill pan pot woks cooking cookware
[Lowenthal Official ] ★1+1★ Titanium Stone Frying Pan wok / grill pan pot woks cooking cookware
Item Q&A
  • Question : Inquiry related delivery from emi****May 20, 2020

  • Question : Inquiry related delivery from mcb****May 26, 2020

  • Question : Inquiry from mee****May 25, 2020

    Will you be replenish Square 21, I want to buy this but it is not shown here. Will there be new stock coming?

    Answer : [Re] Inquiry from mee****

    Dear Customer.
    Hello.
    Sorry.
    We do not sell Square 21 on that model.
    Sorry not helping you.

  • Question : Inquiry related cancel and refund from ran****May 15, 2020

    I purchase the product with the lid. But you guys only deliver the pans but not the lid. I have paid for the lid.

    Please deliver the lid and reply this inquiry.

    Answer : [Re] Inquiry related cancel and refund from ran****

    Dear Customer.
    Hello.
    We apologize for any inconvenience.
    We will send you a new lid or help you with a refund.
    What do you want?

    Question : [Re] Inquiry related cancel and refund from ran****

    Hi
    Pls send me the 20cm lid. Thanks

    Answer : [Re] Inquiry related cancel and refund from ran****

    Dear Customer.
    Hello. Sorry for late reply.
    The missing lid has been resent and is expected to start shipping from Qxpress tomorrow.
    We apologize for any inconvenience this may cause.

  • Question : Inquiry for the item from ah_****May 23, 2020

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[Hanil Baby Bottle UV Sterilizer Accessories  ★Applicable models : HBS-910HK HBS-920MF
[Hanil Baby Bottle UV Sterilizer Accessories ★Applicable models : HBS-910HK HBS-920MF
Item Q&A
  • Question : Inquiry for the item from tan****May 27, 2020

    Hi if I press the auto mode and the orange light didn't turn on is it the infra red lamp (shortest lamp) that needs replacement?

    Answer : [Re] Inquiry for the item from tan****

    Hi, contact the company of the product you are using. We just sell replacement bulbs. Thank you

  • Question : Inquiry for the item from siy****Mar 25, 2020

    Hi, mine is HBS-900SG. Can this be use for my model?

    Answer : [Re] Inquiry for the item from siy****

    Dear Customer.
    Hello.
    Yes. It can be used for HBS-900SG.
    Thank you.

  • Question : Inquiry related delivery from jas****Mar 23, 2020

    Hihi when will I rec the items if I place my order now ?

    Answer : [Re] Inquiry related delivery from jas****

    Dear Customer.
    Hello.
    There is currently a slight delay in shipping due to corona.
    Therefore, it may take 7-10 days from the order date.

  • Question : Inquiry for the item from gaz****Mar 03, 2020

  • Question : Inquiry for the item from soo****Jul 15, 2019

+View all Notice, FAQ, Q&A >>
LAHEINE Rotary Multi Oven TWB-350 / BBQ Grill Pan Cooking Air Deep Fryer pot
LAHEINE Rotary Multi Oven TWB-350 / BBQ Grill Pan Cooking Air Deep Fryer pot
Item Q&A
[HappyCall] Primium Titanium Double sided Pan / Titanium Jumbo Grill Duplex Pan/oven effect
[HappyCall] Primium Titanium Double sided Pan / Titanium Jumbo Grill Duplex Pan/oven effect
Item Q&A
  • Question : Inquiry for the item from 211****May 26, 2020

  • Question : Inquiry for the item from 245****Apr 25, 2020

  • Question : Inquiry for the item from sha****Apr 19, 2020

    Can it be use with induction cooker ?

    Answer : [Re] Inquiry for the item from sha****

    Dear Customer.
    Hello.
    it can not be used in induction stove.
    Thank you.

    Question : [Re] Inquiry for the item from sha****

    Ok . Thanks you for the prompt reply . Cheers . And stay safe ya .

    Answer : [Re] Inquiry for the item from sha****

    Thank you. Have a nice day.

  • Question : Inquiry for the item from sal****Apr 19, 2020

  • Question : Inquiry for the item from wei****Mar 28, 2020

    What's the packing seal for?

    Answer : [Re] Inquiry for the item from wei****

    Dear Customer.
    Hello.
    This accessory is mounted to maintain strong pressure on the product rim.

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Cuisinart Compact Air Fryers + Electric Oven 9L Toa-28KR / Toaster overn air fryer
Cuisinart Compact Air Fryers + Electric Oven 9L Toa-28KR / Toaster overn air fryer
Item Q&A
  • Question : Inquiry related delivery from nak****May 26, 2020

    Hi, do you have the 17L model in stock? And what is the estimated delivery time for 9L and 17L please?

    Answer : [Re] Inquiry related delivery from nak****

    Dear Customer.
    Hello.
    Sorry. We do not have the 17L model.
    The average delivery time of the product is around 7-12 days.
    However, due to the recent Covid-19, there may be differences depending on the circumstances of the shipping company.

  • Question : Inquiry for the item from ber****May 24, 2020

    Is there a service center in Singapore?

    Answer : [Re] Inquiry for the item from ber****

    Dear Customer.
    This product is shipped directly from Korea and does not provide local warranty.
    The warranty is 1 year from seller.
    Thank you.

  • Question : Inquiry for the item from ber****May 24, 2020

    Hi there

    I understand that this is a Korean model, may I ask if it can be use in Singapore. What is the power plug type?

    Thank you.
    Bernard Tan

    Answer : [Re] Inquiry for the item from ber****

    Dear Customer.
    Hello.
    Yes. Available in Singapore.
    However, a plug converter is required because the plug type is a 2pin Korea plug type.

  • Question : Inquiry for the item from 211****May 05, 2020

    Good day,

    I am keen in this.
    Please let me know if I need to use adaptor for this model for usage in singapore?
    Also what is the different between this model and TOA-60KR? thank you

    Answer : [Re] Inquiry for the item from 211****

    Hi
    The plug type is a 2-pin Korea plug type.
    This product uses 220V like Singapore. Can be used in Singapore without trans.
    In some cases, you may need to use a plug converter.
    TOA-60KR is a product of 17L capacity and TOA-28KR is a product of 9L capacity. Thank you

  • Question : Inquiry for the item from 211****May 04, 2020

    Does this come with english manual ?
    Do I need to use adaptor plug for this?
    Can this be used for simple baking like cupcake and cookies?
    thank you

    Answer : [Re] Inquiry for the item from 211****

    Hi
    You can download the English manual from Google.
    Search for 'Toa-28 English manual' on Google.
    The plug type is a 2-pin Korea plug type.
    This product uses 220V like Singapore. Can be used in Singapore without trans.
    In some cases, you may need to use a plug converter.
    It can be used for simple baking or cupcakes.
    Thank you.

+View all Notice, FAQ, Q&A >>
HappyCall Best Ceramic Diamond Cooking Pot Wok  Frying pan series / Best Cookware
HappyCall Best Ceramic Diamond Cooking Pot Wok Frying pan series / Best Cookware
Item Q&A
  • Question : Inquiry for the item from car****May 13, 2020

  • Question : Inquiry for the item from big****May 24, 2020

    Hi, do you have lid for 30cm Diamond wok?

    Answer : [Re] Inquiry for the item from big****

    Dear Customer.
    Hello. Sorry for late reply.
    Sorry. The 30cm wok lid is not currently available.

  • Question : Inquiry for the item from lit****May 23, 2020

    Can i put a steaming rack and plate in porcelain wok 30cm for steaming? Is the height high enough? Thanks.

    Answer : [Re] Inquiry for the item from lit****

    Dear Customer.
    Hello.
    It depends on what product it is.
    The size and height of each product are indicated on the detail page.
    please note.

  • Question : Inquiry for the item from cat****May 21, 2020

    I ordered a wok with lid but I only received the wok only
    Pls advise

    Answer : [Re] Inquiry for the item from cat****

    Dear Customer.
    Hello.
    We apologize for any inconvenience.
    It seems to be missing by mistake.
    Would you like to resend the product or refund the missing product?
    Let us know and we will help you process it as quickly as possible.

    Question : [Re] Inquiry for the item from cat****

    Pls resend the lid to me
    Thank u

    Answer : [Re] Inquiry for the item from cat****

    Dear Customer.
    Hello. Sorry for late reply.
    Missing products are shipped today.

  • Question : Inquiry related delivery from ruk****May 13, 2020

    How long will take for delivery?

    Answer : [Re] Inquiry related delivery from ruk****

    Hello.
    Sorry. The reply was late due to the missing inquiry.
    Current Covid-19 makes it difficult to accurately guide delivery.
    The recent delivery period may take from 7 to 20 days depending on the circumstances of the shipping company.
    Please reference when purchasing.

+View all Notice, FAQ, Q&A >>
Happy Call Black Edition frying pan wok 3-set happycall cooking pans pot
Happy Call Black Edition frying pan wok 3-set happycall cooking pans pot
Item Q&A
  • Question : Inquiry for the item from yuj****May 25, 2020

    Can this be used on normal gas stove?

    Answer : [Re] Inquiry for the item from yuj****

    Dear Customer.
    Hello.
    Yes. This product can be used for gas stoves.
    Thank you.

  • Question : Inquiry for the item from lum****May 25, 2020

    Can this used on induction?

    Answer : [Re] Inquiry for the item from lum****

    Dear Customer.
    Hello. Sorry it can not be used in induction stove.
    Thank you.

  • Question : Inquiry related delivery from tan****May 18, 2020

    Hi, I had placed and paid for the order on Friday but why still showing shipping request? Can you help to ship it out urgently . Thanks

    Answer : [Re] Inquiry related delivery from tan****

    Dear Customer.
    hello. sorry for late reply.
    Friday-Sunday orders are not delivered by the shipping company due to public holidays.
    Therefore, orders from Friday to Sunday are shipped sequentially from today.
    We will do our best to get you there as quickly as possible.
    Thank you.

  • Question : Inquiry for the item from ade****May 13, 2020

    Hi, can I know after using the frying pan do I need to wait for it to cool down before wash?

    Answer : [Re] Inquiry for the item from ade****

    Dear Customer.
    Hello.
    Yes. It is good to wait.
    One common cause of frying pan replacement in restaurants is that it cools down in cold water immediately after use.
    This is not required, but it is a good idea to cool down to use the product for a long time.

    Question : [Re] Inquiry for the item from ade****

    Thks

    Answer : [Re] Inquiry for the item from ade****

    Thank you.

  • Question : Inquiry for the item from dia****May 11, 2020

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Philips Avance Hand Blender mixer HR-1673 / Electric juicer extractor
Philips Avance Hand Blender mixer HR-1673 / Electric juicer extractor
Item Q&A
  • Question : Inquiry for the item from wen****May 25, 2020

    Hi, any warranty ? Is it 3 pin plug for Singapore use ? Thks

    Answer : [Re] Inquiry for the item from wen****

    Dear Customer.
    Hello.
    The warranty is 2year from seller.
    The plug type is 2pin korea plug type.
    Thank you.

  • Question : Inquiry for the item from ace****Apr 28, 2020

  • Question : Inquiry for the item from dew****Jul 12, 2019

    Hi any warranty in singapore ?

    Answer : [Re] Inquiry for the item from dew****

    Dear Customer.
    Hello.
    Sorry.
    This product does not provide local warranty.
    Parts related to the local warranty need to be confirmed with your local Philips Customer Service Center.
    Sorry for not helping you.

KitchenArt Omelet Frying Pan / Egg pans Ceramic cooking pans wok
KitchenArt Omelet Frying Pan / Egg pans Ceramic cooking pans wok
Item Q&A
  • Question : Inquiry for the item from Tam****May 24, 2020

    Hi are these pan able to use on induction hub?

    Answer : [Re] Inquiry for the item from Tam****

    Dear Customer.
    Hello. Sorry it can not be used in induction stove.
    Thank you.

  • Question : Inquiry for the item from Tam****May 24, 2020

    Hi are these pan able to use on induction hub?

    Answer : [Re] Inquiry for the item from Tam****

    Dear Customer.
    Hello. Sorry it can not be used in induction stove.
    Thank you.

  • Question : Inquiry for the item from sej****Apr 11, 2020

    Hi, can this be used in induction cooker?

    Answer : [Re] Inquiry for the item from sej****

    Dear customer
    This product cannot be used in induction.
    Products that can be used for induction are marked with 'IH'.
    Thank you.

  • Question : Inquiry from Qiu****May 30, 2019

    Hi i bought the diamond rolled omelette pan. Do you sell the spatula?

    Answer : [Re] Inquiry from Qiu****

    Dear Customer.
    Hello. Thank you for order.
    The spatula of the product is not sold separately.

  • Question : Inquiry for the item from chr****Sep 21, 2018

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[Lock  Lock] 6-kind of Support Cooking tools / Whisk Spatula Ladle Spoon Turner
[Lock Lock] 6-kind of Support Cooking tools / Whisk Spatula Ladle Spoon Turner
Item Q&A
  • Question : Inquiry for the item from seb****May 24, 2020

  • Question : Inquiry for the item from Per****Apr 12, 2020

    Hello seller, will you restock pink color?

    Answer : [Re] Inquiry for the item from Per****

    Dear customer
    Sorry
    This product is currently out of stock.
    There are no plans yet for restocking.
    We apologize for any inconvenience.
    Thank you.

[Kitchen-Art] Primium Cookware Frying pan Wok / Ceramic Coating Cooking frypan
[Kitchen-Art] Primium Cookware Frying pan Wok / Ceramic Coating Cooking frypan
Item Q&A
  • Question : Inquiry for the item from miy****May 24, 2020

    Hi is this lightweight? How heavy is the 28cm wok?

    Answer : [Re] Inquiry for the item from miy****

    Dear Customer.
    Hello.
    28cm wok weight is about 700g.
    Thank you

  • Question : Inquiry for the item from jas****May 14, 2020

    My Inquiry
    Is all wok item here suitable for Gas Stoves, Fire Stoves ? especially Option no. 07.

    Is this non-stick wok?

    Between, how good is this brand compare to Happycall wok

    Answer : [Re] Inquiry for the item from jas****

    Dear Customer.
    hello.
    Yes. This product is suitable for gas stoves.
    Non-stick power is also excellent.
    There is a little bit of a comparison with Happycall products.
      The 'Happycall' product is a more advanced brand product.

  • Question : Inquiry for the item from jas****May 14, 2020

    Is all wok item here suitable for Gas Stoves, Fire Stoves 🔥? especially Option no. 07.

    Between, how good is this brand compare to Happycall wok?

    Answer : [Re] Inquiry for the item from jas****

    Dear Customer.
    hello.
    Yes. This product is suitable for gas stoves.
    Non-stick power is also excellent.
    There is a little bit of a comparison with Happycall products.
      The 'Happycall' product is a more advanced brand product.

  • Question : Inquiry for the item from liy****Apr 26, 2020

    Does the lid fit wok and the pan?

    Answer : [Re] Inquiry for the item from liy****

    I see.
    The lid (optional) fits wok and frying pans of the same size.
    Thank you.

  • Question : Inquiry for the item from liy****Apr 26, 2020

    Does the fit both the wok as well as the pan? thanks

    Answer : [Re] Inquiry for the item from liy****

    안녕
    질문을 잘 이해하지 못했습니다.

    Question : [Re] Inquiry for the item from liy****

    Hi
    I didn't understand the question well.

+View all Notice, FAQ, Q&A >>
[Kitchen Art] Marble Coating Arte Metal mold casting Cauldron 18cm~24cm / an iron pot
[Kitchen Art] Marble Coating Arte Metal mold casting Cauldron 18cm~24cm / an iron pot
Item Q&A
  • Question : Inquiry for the item from rad****May 24, 2020

    Can I use this Cauldron like oven using gas stove? (Since you mentioned that it can roast food).
    Any more details in English on the usage of this Cauldron.?

    Answer : [Re] Inquiry for the item from rad****

    Dear Customer.
    Hello. Sorry for late reply.
    No separate English manual is included.
    Steamed dishes can have the same effect as an oven, but that doesn't mean they have the same performance as an oven.
    I do not recommend this if you need an oven.
    Please note that the oven and pot are different products.

  • Question : Inquiry for the item from 211****May 01, 2020

    can i use this on induction cooker? with regards,

    Answer : [Re] Inquiry for the item from 211****

    Dear Customer.
    Hello. sorry for late reply.
    Sorry. This product cannot be used in induction.
    Thank you.

  • Question : Inquiry for the item from nkl****Jan 29, 2019

    hi, may i know if this pot can cook soup?

    Answer : [Re] Inquiry for the item from nkl****

    Dear Customer.
    hello.
    What kind of soup dish are you talking about?
    Common soup dishes are available.
    But It is more suitable for cooking such as steaming and rice.
    Thank you.

    Question : [Re] Inquiry for the item from nkl****

    thank you for your reply...i mean soup such as fish soup or pork rib soup or noodle soup...is that ok to cook?

    Answer : [Re] Inquiry for the item from nkl****

    Hello.
    Sorry.
    I'm korean.
    Therefore, I do not understand the soup dish properly.
    this product is suitable for steamed dishes.

    The food tool does not cause any major problems in cooking.
    However, depending on the characteristics of the cooking utensils, there is only difference in the cooking method and taste of the food.

    Question : [Re] Inquiry for the item from nkl****

    ok thank u very much for your help

    Answer : [Re] Inquiry for the item from nkl****

    Thank you. Have a nice day (:

  • Question : Inquiry for the item from wen****Nov 29, 2018

    Hi, can I use at induction cooker? Thanks.

    Answer : [Re] Inquiry for the item from wen****

    Dear Customer.
    Hello.
    Sorry. it can not be used in indcution cooker.
    Thank you.

Happycall Graphene ★IH★ Frying Pan 3-Set / induction cooker wok pot
Happycall Graphene ★IH★ Frying Pan 3-Set / induction cooker wok pot
Item Q&A
  • Question : Inquiry for the item from pts****May 23, 2020

    Is this also called the Happycall Crocodile series? The glass lid is supposed to be a round wooden knob and not the older version with the long handle right?

    Answer : [Re] Inquiry for the item from pts****


    Dear Customer.
    Heelo.
    Frying pan can be considered as the same product.
    However, it is classified as 'Graphene or Crocodile' depending on the composition of the product.
    If you look at the image, the model name is written on the pattern.

  • Question : Inquiry for the item from Est****May 17, 2020

    Can it be used for electrical hob?

    Answer : [Re] Inquiry for the item from Est****


    Dear Customer.
    Hello.
    Yes. This product can be used in induction.
    Thank you.

  • Question : Inquiry for the item from joh****May 08, 2020

    Hi, for the Graphene IH frying Pan 28cm, what is the height of the Pan, thank ylu

    Answer : [Re] Inquiry for the item from joh****

    Dear Customer.
    Hello. Sorry for late reply.
    The frying pan is about 4 cm deep.

[Happy Call] Porcelain Cooking Pot 2~5Set / Cooking frying Pan Wok frypan
[Happy Call] Porcelain Cooking Pot 2~5Set / Cooking frying Pan Wok frypan
Item Q&A
  • Question : Inquiry related cancel and refund from joc****May 23, 2020

    Hi seller, I have been waiting for your partial refund since yesterday. But there is no reply or what from you. You take at least 1-2 days to reply to a message.

    Answer : [Re] Inquiry related cancel and refund from joc****

    Dear Customer.
    Hello. Sorry for late reply.
    We have approved partial refunds.
    After approval of Qoo10, it will be deposited into Qmoney of Qoo10.
    Thank you.

  • Question : Inquiry for the item from che****May 18, 2020

    Hi, I bought Set A frying pan last time. Can I get just the cover lid for them this time ?

    Answer : [Re] Inquiry for the item from che****

    Dear Customer.
    Hello.
    Yes. Only the lid can be ordered.
    However, there is currently no 20cm lid, and only 24cm and 28cm lids can be ordered.

    Question : [Re] Inquiry for the item from che****

    Hi, can you show me the link to order the 24cm lid only. I can’t find it. Thank you.

    Answer : [Re] Inquiry for the item from che****

    hello.
    You can purchase it through the link below.
    Please don't worry about the different products Ijimi.
    Please note that the product price is slightly higher because shipping costs are incurred separately.

    https://qoo.tn/B1pnuW/Q102908794

    Question : [Re] Inquiry for the item from che****

    Please reconfirm $18 is for the whole glass lid cover for 24cm frying pan as the picture is different.

    Answer : [Re] Inquiry for the item from che****

    If yes, will put in my order.

    Question : [Re] Inquiry for the item from che****

    Hello.
    Sorry for late reply.
    and Thank you for order.
    Yes. The lid fits for a 24cm frying pan.

  • Question : Inquiry for the item from che****May 20, 2020

    Hi, how to place order for 24cm lid only ?

    Answer : [Re] Inquiry for the item from che****

    Hello.
    There is no current purchase page.
    If you wish to purchase, we will send you a payment link.
    You can purchase through this.
    Would you want payment link?

  • Question : Inquiry for the item from Lit****Apr 29, 2020

  • Question : Inquiry for the item from 210****May 11, 2020

+View all Notice, FAQ, Q&A >>
[Kitchen Art] Steamer wok SET Diamond non stick Frying Pan  Woks
[Kitchen Art] Steamer wok SET Diamond non stick Frying Pan Woks
Item Q&A
  • Question : Inquiry for the item from Jfs****May 23, 2020

    Hello, can I know if this is usable on Induction Heater ?
    Thank you.

    Answer : [Re] Inquiry for the item from Jfs****

    Dear Customer.
    Hello. Sorry for late reply.
    It can not be used in induction stove.
    Thank you.

  • Question : Inquiry for the item from 2to****Jul 27, 2017

    How to choose the color of the wok?

    Answer : [Re] Inquiry for the item from 2to****

    Dear Customer.
    Hi.
    Sorry.
    The color can not choose because orange color is discontinued.
    Thank you.

    Question : [Re] Inquiry for the item from 2to****

    So what color is available now? Is it only purple?

    Answer : [Re] Inquiry for the item from 2to****

    Hi.
    Yes, the product is only made in purple color.

  • Question : Inquiry for the item from yvo****Jun 19, 2017

    I have an existing 28cm wok and would like to know the steamer is able to fit. I have attached the wok picture for your easy reference. Thanks

    Answer : [Re] Inquiry for the item from yvo****

    Dear Customer.
    Hi.
    Sorry for late reply.
    Yes, You can be use to 28cm steamer.
    Thank you.

    Question : [Re] Inquiry for the item from yvo****

    Great. Thanks

    Answer : [Re] Inquiry for the item from yvo****

    Thank you.
    Have a nice day.

  • Question : Can this wok be used on electric induction cookers?Jul 24, 2016

    Can this wok be used on electric induction cookers or need to be placed on fire stoves to be used?

    Answer : [Re] Can this wok be used on electric induction cookers?

    Dear Customer.
    Hi.
    This wok can used in fire stove but can not used in electric induction.
    Thank you.

  • Question : SteamerJun 11, 2016

    Hi seller,

    Where can I get only steamer or extra steamer?

    Thks & reds,
    Cath

    Answer : [Re] Steamer

    Dear Customer.
    Hi.
    Yes I can.
    I've added the option to be available only steamer.
    Thank you.
    Have a nice weekend.

    ==Refer URL==
    http://list.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=442681730

    Question : [Re] Steamer

    Dear Seller,

    This is great, greatly appreciated

    Thanks & regards,
    Cath

    Answer : [Re] Steamer

    Hi.
    Thank you.
    Have a nice day.

로벤탈 1종 + 뚜껑 세트
로벤탈 1종 + 뚜껑 세트
Item Q&A
  • Question : Inquiry for the item from glc****May 22, 2020

    Can the casserole pot be used in oven?

    Answer : [Re] Inquiry for the item from glc****

    Dear Customer.
    Hello. Sorry for late reply.
    Sorry. It cannot be used in the oven.

Happy call IH Induction Alumite Ceramic 4-5 Pot set  / pots All heat sources available
Happy call IH Induction Alumite Ceramic 4-5 Pot set / pots All heat sources available
Item Q&A
  • Question : Inquiry for the item from YEN****May 22, 2020

    Hi, can i check if you if you sell happycall steamer and the silicon handlers only ? I bought the pots previously already But it does not comes with steamer.

    Answer : [Re] Inquiry for the item from YEN****

    Dear Customer.
    hello.
    Sorry.
    Steamers are not currently sold separately. '
    However, since steamers can be used in combination by size, you can use a commercially available steamer.

    Question : [Re] Inquiry for the item from YEN****

    OK, thanks for the information. May i know how about the silicon handlers?

    Answer : [Re] Inquiry for the item from YEN****

    The same goes for silicon handlers.

  • Question : Inquiry for the item from kel****May 19, 2020

    Hi seller, can these sets of 5 pots be used on gas stove and induction?

    Answer : [Re] Inquiry for the item from kel****

    Dear Customer.
    Hello.
    This product can be used in any heat source including induction.
    Thank you.

  • Question : Inquiry for the item from min****May 07, 2020

    Hi seller, is the IH set also as colourful as the stove set?

    Answer : [Re] Inquiry for the item from min****

    Hi
    Yes, the color of the product is the same as seen in the image. Thank you.

  • Question : Inquiry related delivery from 233****May 04, 2020

    Hi, if I order today how long will it take to arrive Singapore? Thanks.

    Answer : [Re] Inquiry related delivery from 233****

    Dear customer
    Delivery usually takes 7-12 days.
    But, due to the current Covid-19, there may be a slight delay in delivery, which may take 10 to 15 days.
    Thank you.

  • Question : Inquiry for the item from mrs****Mar 22, 2020

+View all Notice, FAQ, Q&A >>
[Happy call] Duplex pan series / Frying Pan fish grill cooking pan
[Happy call] Duplex pan series / Frying Pan fish grill cooking pan
Item Q&A
  • Question : Inquiry for the item from pau****May 22, 2020

    When will the jumbo duplex pan be restocked?

    Answer : [Re] Inquiry for the item from pau****

    Dear Customer.
    Hello. Sorry for late reply.
    Sorry. The restocking date of the product has not been confirmed.

  • Question : Inquiry for the item from mad****May 19, 2020

    Hi, Just wondering what is pressure seal? is it for transporting use?

    Answer : [Re] Inquiry for the item from mad****

    Dear Customer.
    Hello.
    This product is installed between the top and bottom fans
    This helps maintain product pressure.
    You can check the usage through the image.

    Question : [Re] Inquiry for the item from mad****

    so normally is advise to put how much layer of pressure seal?

    Answer : [Re] Inquiry for the item from mad****

    Hello.
    If the product is not damaged, it can be used continuously.
    It is difficult to guide the exact replacement cycle because it varies depending on the usage environment and method.

  • Question : Inquiry for the item from jer****May 20, 2020

    Hi I received the happy call pan but it does not look authentic. It does not come with extra gasket or have any happy call hologram sticker.

    Answer : [Re] Inquiry for the item from jer****

    Dear Csutomer.
    Hello.
    What sticker are you talking about?
    This product is a Happycall product sold in Korea.
    Because of this, the composition may be slightly different from the products sold locally.
    In addition, we sell a variety of Happycall genuine products, so don't worry.

  • Question : Inquiry for the item from chr****May 19, 2020

    Hi, where will the stock be available for (6) Jumbo Duplex Pan? Thanks!

    Answer : [Re] Inquiry for the item from chr****

    Dear Customer.
    Hello.
    Sorry. The schedule for restocking the product is currently unknown.
    Sorry for not helping.

  • Question : Inquiry for the item from joa****May 08, 2020

    Are all the models suitable for induction cooker?

    Answer : [Re] Inquiry for the item from joa****

    Dear Customer.
    hello. Sorry This product can not be used in induction stove.
    Thank you.

+View all Notice, FAQ, Q&A >>
[Steam Q II Genuine] Steam Iron / Portable Auto Garment clothes Steamer
[Steam Q II Genuine] Steam Iron / Portable Auto Garment clothes Steamer
Item Q&A
  • Question : Inquiry for the item from xin****May 21, 2020

    Hello May I know this can be used in SG and Malaysia? The plus is the same or not?

    Answer : [Re] Inquiry for the item from xin****

    Dear Customer.
    hello.
    Yes. It's possible to use.
    However, since the plug type is different, a plug converter is required.
    Thank you.

  • Question : Inquiry for the item from 211****Feb 03, 2020

  • Question : Inquiry for the item from rai****Nov 29, 2019

  • Question : Inquiry for the item from car****Aug 30, 2019

    Can I have a English manual?

    Answer : [Re] Inquiry for the item from car****

    Dear Customer.
    Hello. Sorry for late reply.
    Let me know your email address.
    We will send you an English manual.

  • Question : Inquiry for the item from kim****Jul 23, 2019

    Is there warranty for the refurbished unit?

    Answer : [Re] Inquiry for the item from kim****

    Dear Customer.
    Hello.
    Refurbished products are also provided with the same warranty as new products.
    The warranty is 1 year.
    Thank you.

+View all Notice, FAQ, Q&A >>
FOURING Crodless Handheld Car n Home Cordless Vacuum Cleaner / Powerful Cyclone  Suction
FOURING Crodless Handheld Car n Home Cordless Vacuum Cleaner / Powerful Cyclone Suction
Item Q&A
  • Question : Inquiry for the item from jol****May 16, 2020

    Hi
    This offer price is for car and home. But when I order, the Type, does not have the car and home selection.

    Answer : [Re] Inquiry for the item from jol****

    Dear Customer.
    Hello.
    This product includes an adapter and a vehicle connection cigar jack for use in both cars and homes.

    Question : [Re] Inquiry for the item from jol****

    Thank you for your reply. Does it come with the extension pipe?

    Answer : [Re] Inquiry for the item from jol****

    Dear Customer.
    Hello.
    Yes. Extended Fight is provided.
    You can check the components at the bottom of the product details.

  • Question : Inquiry for the item from 260****Aug 25, 2019

  • Question : Inquiry for the item from Chu****May 04, 2018

    If the pro cyclone come with a bag?

    Answer : [Re] Inquiry for the item from Chu****

    Dear Customer.
    The old version included a bag, but the latest upgraded version does not include a bag.
    Please understand.
    Differences from older products are upgraded output and suction power.
    And 5th generation motor(2018 Next Generation Motor), aluminum pen is applied.
    In the case of the product box, the above picture is the old model and the product box below is the latest model.(See image)
    Thank you.

  • Question : Pro cycloneNov 27, 2016

    Hi,
    pro cyclone does it come with the extension pipe?
    It is wireless?

    Thks

    Answer : [Re] Pro cyclone

    Dear Customer.
    Hi.
    Yes, This product has an expansion pipe.
    Please see image
    But, It is a wired product and car cleaner only.

    Thank you.
    Have a nice day.

    Question : [Re] Pro cyclone

    Hi,

    I am referring to extension pipe, those rod type

    Answer : [Re] Pro cyclone

    Hi.
    Sorry.
    This product does not include pipe type extension hose.

    We will recommend products that suit your desired product.
    Please reference the below site.
    Thank you.

    http://list.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=437174651

  • Question : Length of the power cord?Nov 24, 2016

    May i know the length of power cord? Does it also have blowing function.

    Answer : [Re] Length of the power cord?

    Dear Customer.
    Hi.
    Cord length is 4m and There is no blowing function.
    Thank you.

    Question : [Re] Length of the power cord?

    Can it suck liquid as well?

    Answer : [Re] Length of the power cord?

    Hi.
    A small amount of liquid can be sucked.
    However, due to the nature of the product, the inhalation of liquid is not recommended.
    Thank you.

+View all Notice, FAQ, Q&A >>
CUCKOO Electric IH pressure Mini Rice cooker CRP-EHS0310FW / 3-Persons multi cooker
CUCKOO Electric IH pressure Mini Rice cooker CRP-EHS0310FW / 3-Persons multi cooker
Item Q&A
  • Question : Inquiry for the item from hln****May 19, 2020

[Happycall Primium Frying Pan Wok 1+1] Set Cooking Cookware grill fry Pan (20cm~30cm)
[Happycall Primium Frying Pan Wok 1+1] Set Cooking Cookware grill fry Pan (20cm~30cm)
Item Q&A
  • Question : Inquiry related return and exchange from lov****May 20, 2020

  • Question : Inquiry for the item from lia****Apr 26, 2020

    Hi is there add on lid for happy call pans?

    Answer : [Re] Inquiry for the item from lia****

    Hi
    We do not sell lids for HappyCall products.
    Thank you.

  • Question : Inquiry for the item from jyt****Apr 16, 2020

    Can it be used on ceramic hob and induction hob?

    Answer : [Re] Inquiry for the item from jyt****

    Dear Customer.
    Hello.
    Sorry. This product is only for fire stove.
    It cannot be used with other heat sources.

  • Question : Inquiry for the item from fsd****Nov 10, 2019

    Is this the Black edition woks?

    Answer : [Re] Inquiry for the item from fsd****

    Dear Customer.
    hello. Sorry for late reply.
    Yes. It is the same product as Black Edition.
    But, Just the shape of the handle is different.
    The diamond pattern handle is a handle that is manufactured separately only for 5 sets.

  • Question : Inquiry for the item from cal****Nov 10, 2019

    Do these come with the glass lids?

    Answer : [Re] Inquiry for the item from cal****

    Dear Customer.
    hello. Sorry for late reply.
    This product does not include a lid.

Philips VisaPure Advanced Facial Device SC5370 / Facial Cleanser Massager Cleansing head
Philips VisaPure Advanced Facial Device SC5370 / Facial Cleanser Massager Cleansing head
Item Q&A
  • Question : Inquiry for the item from mya****May 20, 2020

    Is there international warranty? For how many years?

    Answer : [Re] Inquiry for the item from mya****

    Dear Customer.
    Hello.
    Sorry.
    International warranty is not provided.
    The warranty is 2year from seller.
    Thank you.

  • Question : Inquiry for the item from joy****Nov 21, 2019

    hi do you sell the massager head accessory only ?

    Answer : [Re] Inquiry for the item from joy****

    On Qpost : Dear Customer.
    Hello.
    Sorry for late reply.
    Sorry.
    We do not sell accessories separately.
    I'm sorry it didn't help.

  • Question : Inquiry for the item from mtt****Jun 05, 2019

  • Question : Inquiry related return and exchange from che****Feb 23, 2019

    Hi, the item delivered without the charger. kindly resend us the charger.

    Answer : [Re] Inquiry related return and exchange from che****

    Hello.
    We apologize for any inconvenience.
    Have you looked under the box?
    The adapter may be hidden at the bottom of the product box.
    Please confirm once more.

    Question : [Re] Inquiry related return and exchange from che****

    Yes. We already confirmed before sent in the query.

    Answer : [Re] Inquiry related return and exchange from che****

    We apologize for any inconvenience.
    We will send the battery back.
    Can I send it to the same address?

    Question : [Re] Inquiry related return and exchange from che****

    Yes. Thank you

    Answer : [Re] Inquiry related return and exchange from che****

    Will the charger still sending back to me?

    Question : [Re] Inquiry related return and exchange from che****

    Hello.
    Okay. I will send the adapter back to you.

  • Question : Inquiry for the item from khi****Dec 31, 2018

    Hi
    May I know the voltage of the charger? Does it come in 3 pin plug? I m using it in singapore. Is it suitable?

    Thank u.

    Answer : [Re] Inquiry for the item from khi****

    Dear Customer.
    Hello.
    The voltage is 110~240V (Free).
    Plug type is 2 pin korea plug type.
    Thank you.

+View all Notice, FAQ, Q&A >>
PORORO House Children Kids Baby Toys / Learning Educational Toy
PORORO House Children Kids Baby Toys / Learning Educational Toy
Item Q&A
  • Question : Inquiry for the item from fen****May 19, 2020

    Hi,

    Is the item still available? How long will delivery take?

    Thanks!

    Answer : [Re] Inquiry for the item from fen****

    Dear Customer.
    Hello.
    Yes. It is possible to order.
    Due to the recent covid-19, the average delivery time is 7-10 days.
    Please reference when purchasing.

★BEST Cookware★ Happy call Alumite Ceramic Pot set / cooking frying pan pots wok
★BEST Cookware★ Happy call Alumite Ceramic Pot set / cooking frying pan pots wok
Item Q&A
  • Question : Inquiry for the item from che****May 18, 2020

    When will 4 pot set in stock again ?

    Answer : [Re] Inquiry for the item from che****

    Dear Customer.
    Hello.
    Sorry. The inventory was not checked due to our mistake.
    The product has been changed to the order available.
    Thank you.

  • Question : Inquiry related delivery from gra****May 06, 2020

    Hi! Can this be sent to Australia?

    Answer : [Re] Inquiry related delivery from gra****

    Sorry. Delivery from Korea to Australia is not possible at this time. We apologize for the inconvenience.

  • Question : Inquiry related delivery from jgp****May 05, 2020

  • Question : Inquiry for the item from 211****Apr 30, 2020

    Is the 4 pot set going to be available soon?

    Answer : [Re] Inquiry for the item from 211****

    Sorry for the late reply.
    The product has already been shipped. However, there seems to be a slight delay in delivery due to the impact of Covid-19.
    We will urge delivery companies to ensure your products are delivered as soon as possible.
    We will do our best to ensure the product arrives safely.
    We apologize for the inconvenience.

  • Question : Inquiry related delivery from von****Apr 23, 2020

    Hi seller, may I know the delivery lead time if I order during this period of time?

    Answer : [Re] Inquiry related delivery from von****



    Dear Customer.
    Hello.
    Currently, it is difficult to guide the exact delivery schedule.
    Not all are delayed, but depending on the situation, only products delivered on some dates are delayed. If there is a delay in delivery, there seems to be a delay of 5 to 10 days.

+View all Notice, FAQ, Q&A >>
EasyCare Versatile Smart Air Purifier / Home and Car / Cleanliness pollution degree display
EasyCare Versatile Smart Air Purifier / Home and Car / Cleanliness pollution degree display
Item Q&A
Lowenthal NEW Xylen+titanium Ceramic Pan 2 Set / wok grill pan cooking cookware
Lowenthal NEW Xylen+titanium Ceramic Pan 2 Set / wok grill pan cooking cookware
Item Q&A
  • Question : Inquiry for the item from gam****May 18, 2020

    What’s the difference between this coating and the the other one which you have (stone coating). Which one is better? Thanks

    Answer : [Re] Inquiry for the item from gam****

    Dear Customer.
    Hello.
    Stone coating and diamond coating are most often used in frying pans.
    This depends on the user's cooking habits and preferences rather than which product is better.
    It is difficult to say clearly what is good or bad because.

  • Question : Inquiry for the item from eve****May 15, 2020

  • Question : Inquiry for the item from mal****May 13, 2020

    Is the xylen + titanium coating last longer than the stone+titanium version that you are also selling?

    The lid size should also match with the pan/wok size?

    Answer : [Re] Inquiry for the item from mal****

    Dear Customer.
    Hello.
    Hello. The functions of both products are similar.
    Product life varies greatly depending on the user's usage.
    Please refer to the following how to care for the product.
    The lid must be the same size for use.

    Question : [Re] Inquiry for the item from mal****

    [First time use]
    01. Wipe the skillet side with a kitchen towel.

    02. Wipe gently with dish soap to avoid scratches.

    03. Boil only 2/3 of the frying pan with water.

    04. Add a tablespoon of baking soda to boiling water.
    And add vinegar.
    (You can see that it's boiling because of the chemical reaction of baking soda and vinegar.)

    05. Put the oil in a frying pan, heat it over low heat, and wipe it off two or three times to form an oil barrier that will extend the life of the coating.

    [Management method]
    If you immerse a hot frying pan directly in cold water, a sudden change in temperature can cause cracks in the coating.
    Therefore, it is recommended to cool the frying pan before washing.


    If you cook using only oil, you can preheat it and clean it with oil.

    If a variety of seasonings are used, mix water and vinegar in a 1: 1 ratio, cut them off together, scrub with a soft sponge and rinse.

    If you have a lot of condiments, you can pour baking soda in hot water and wash it.

  • Question : Inquiry for the item from yvo****May 11, 2020

    Can the two hand wok 28cm be place in the oven for cooking food?

    Answer : [Re] Inquiry for the item from yvo****

    Dear Customer.
    hello.
    Sorry. This product cannot be used in the oven.
    Normal frying pan products cannot be used in the oven.
    It is recommended to use an oven-only pot for use in the oven.

  • Question : Inquiry for the item from 242****May 07, 2020

    hi, can this use with metal utensil or only wood utensil? thanks

    Answer : [Re] Inquiry for the item from 242****

    Hi,
    You can use a metal cooking utensil, but it is recommended to use a wooden utensil to use the coated surface for a long time. Thank you

+View all Notice, FAQ, Q&A >>
JNCoceu  All-in-One skin care Peptide Volume Essence 100ml / Anti-aging light moisturizer
JNCoceu All-in-One skin care Peptide Volume Essence 100ml / Anti-aging light moisturizer
Item Q&A
  • Question : Inquiry for the item from tif****May 17, 2020

  • Question : Inquiry for the item from 244****Feb 20, 2020

  • Question : Inquiry for the item from des****Sep 26, 2019

    Hi is this Authentic ? Have QR ?

    Answer : [Re] Inquiry for the item from des****

    Dear Customer.
    Hello.
    This prouduct is JNCoceu authentic.
    What does QR mean?

    Question : [Re] Inquiry for the item from des****

    Hi it's means like barcode to prove that it's authentic

    Answer : [Re] Inquiry for the item from des****

    Hello.
    There is no separate Certificate of Authenticity.
    This is a genuine JNCoceu product manufactured in Korea and shipped directly from Korea.
    All products I sell are only genuine products.

    Do you confuse this product with other brands?
    For reference, this product may be confused with pion-tech.
    This product is not pion-tech.

    Thank you.

    Question : [Re] Inquiry for the item from des****

    Is this the same product as pion-tech? If it's not what's the difference between both of them?

    Answer : [Re] Inquiry for the item from des****

    The composition of the product is the same.
    The original JNCoceu was produced by Pion-tech.
    However, as Pion-tech's own products are released, the contract with JNCoceu is released, and JNCoceu is also a product that is produced in-house.

  • Question : Inquiry for the item from k.w****Sep 20, 2019

    Expiry date?

    Answer : [Re] Inquiry for the item from k.w****

    Dear Customer.
    Hello.
    The average validity is about two years.
    Thank you.

  • Question : Inquiry related delivery from chi****Jun 02, 2019

+View all Notice, FAQ, Q&A >>
HANSSEM Wide Tableware shelf / Kitchen Dish Drainer Drying Rack
HANSSEM Wide Tableware shelf / Kitchen Dish Drainer Drying Rack
Item Q&A
  • Question : Inquiry for the item from apw****May 17, 2020

    Can this dish rack be extended to 115cm-135cm. Or buy additional extension ?

    Answer : [Re] Inquiry for the item from apw****

    Dear Customer.
    Hello.
    This product cannot be extended to 115cm-135cm.
    Also, there is no extension pipe available for extension.
    I'm sorry I couldn't help you.

  • Question : Inquiry for the item from jan****Jul 13, 2018

    What grade is the stainless steel?

    Answer : [Re] Inquiry for the item from jan****

    Sorry.
    I've contacted our headquarters and have not received a response yet.
    We will inform you again after confirmation.