You can leave inquiries about item, delivery, cancel/refund or other questions.
Hi I am interested to buy a 2nd time, can I confirm will get the free sports pouch? (Black)
Hi thank you for the enquiry ! Allow me to get back to you tmr to check our stocks :)
Hi, please let me know after you have checked
Hi! Yes, we will send you the sports belt with your purchase. :) Perhaps you could leave a memo so that we could prepare your item to avoid confusion with other orders. :)
Hi I have just submitted my order. For a state grey
Yes. I have saw the memo. we will prep the free sports belt for u. Thank you for the purchase! :)
Hi can I ask how much if buy the sports belt. Because need a replacement for the previous one.
Hi! Sorry our AfterShokz Sports belt are not for sale.
The previous one was damaged.
Therefore need a replacement
Hi, we will be giving you 1 free sport belt as promised.
Hi, upon ordering, how many days must I wait to receive the item? Thanks
Hi! Depends on which day of the week you place the order. If you order your order from Friday to Sunday, you will receive on Monday or Tuesday. It usually takes one to two days. If you order today, you will receive by Friday.
Dear seller, I read in review that you give a free pouch too. Will it come with every order? Thanks
Yes it does come with a complimentary sport belt :)
Have not seen any information about warranty. Maybe my surfing skills sucks. Can you help please?
No problem! Trekz Air is covered by a two-year warranty from the date of purchase by us as the sole distributor in Singapore. You will have to keep your receipt as proof of purchase. No registration is required.
Where is the manufacturing?
Hi, Thank you for your inquiry! The manufacturing of the product is at China. :)
Ifactory Asia,Poor customer service. I asked you question about meze audio 99 neo whether got stock. You did not reply but removed item. I check inquiry and now no more item. What is happening? Please show courtesy to customers. Do not take us for granted and please act responsibly. Thank you.
We no longer sell Meze Audio products anymore. Thank you.
Hi. Which colour will be sent? How long is the warranty? Thanks
Hi, we have saw your request for grey. :) We will be sending our grey. :) The warranty will be 2 years international warranty. Please keep the soft copy receipt. :)
Warranty Motorola one year.?
Hi Thank you for your enquiry ! Yes, it will be one year warranty. Do keep the soft copy receipt for warranty. :)
Warranty one year?
Hi, Have replied to your latest enquiry :) Yes will be one year.
What is the size dimension and weight of this Muzen Utopia?
Hi thanks for the enquiry ! Dimension: 167.5mm(W)x106mm(D)x116mm(H) Weight: 850+5g Thank you .
Hi, will this comes with local warranty?
Hi, Thanks for reaching out. Yes we will cover 1 year local warranty.
Hi Im keen with the,rosewood do u hv in that color pls advise,quick i nd it as a birthday present
Hi thanks for reaching out.Sorry we do not have rose wood, We have two colors (Walnut Wood or Beech Wood).
Hi, I bought this from you last year and it seems that the left side speaker has some issue now. I saw on the web that it has 2 years warranty, how do I send in for repair?Regards,Tai Chee Ming
Could you please email your enquiry to email@example.com ?
How long is warranty and where is Service office for repairs?
Hi there! Thanks for your interest in AfterShokz Trekz Titanium, which is covered by a two-year limited warranty. For warranty service customers may visit our service centre located in Ang Mo Kio. We are the exclusive distributor for AfterShokz in Singapore and we provide warranty service.
Hi, I got this few months back and after charging the product cant power on and the blue light keep showing. How do I get a replacement?
Hi there. Could you please send your enquiry together with your purchase receipt to firstname.lastname@example.org please?