Q&A board

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Q & A Lists
Item Question & Answer
Motorola Verve Buds 110 [Singapore Sole Distributor]
Motorola Verve Buds 110 [Singapore Sole Distributor]
Item Q&A
  • Question : Inquiry for the item from won****Dec 07, 2019

    Warranty Motorola one year.?

    Answer : [Re] Inquiry for the item from won****


    Hi Thank you for your enquiry ! Yes, it will be one year warranty. Do keep the soft copy receipt for warranty. :)

  • Question : Inquiry for the item from won****Dec 07, 2019

    Warranty one year?

    Answer : [Re] Inquiry for the item from won****


    Hi, Have replied to your latest enquiry :) Yes will be one year.

[Singapore Sole Distributor] Muzen Utopia Portable Speaker with Build In FM Radio
[Singapore Sole Distributor] Muzen Utopia Portable Speaker with Build In FM Radio
Item Q&A
  • Question : Inquiry for the item from fen****Nov 02, 2019

    What is the size dimension and weight of this Muzen Utopia?

    Answer : [Re] Inquiry for the item from fen****

    Hi thanks for the enquiry !
    Dimension: 167.5mm(W)x106mm(D)x116mm(H)
    Weight: 850+5g

    Thank you .

[Singapore Sole Distributor] Jays m-Seven True Wireless
[Singapore Sole Distributor] Jays m-Seven True Wireless
Item Q&A
  • Question : Inquiry for the item from sad****Oct 21, 2019

    Hi, will this comes with local warranty?

    Answer : [Re] Inquiry for the item from sad****


    Hi, Thanks for reaching out. Yes we will cover 1 year local warranty.

[Singapore Sole Distributor] Muzen Audio OTR Wood FM Retro Radio Bluetooth Portable Speaker
[Singapore Sole Distributor] Muzen Audio OTR Wood FM Retro Radio Bluetooth Portable Speaker
Item Q&A
  • Question : Inquiry for the item from Dxx****Oct 21, 2019

  • Question : Inquiry for the item from tee****Sep 07, 2019

    Hi

    Im keen with the,rosewood do u hv in that color pls advise,quick i nd it as a birthday present

    Answer : [Re] Inquiry for the item from tee****

    Hi thanks for reaching out.
    Sorry we do not have rose wood, We have two colors (Walnut Wood or Beech Wood).

[Singapore Sole Distributor] Muzen Audio OTR Metal FM Retro Radio Bluetooth Portable Speaker
[Singapore Sole Distributor] Muzen Audio OTR Metal FM Retro Radio Bluetooth Portable Speaker
Item Q&A
  • Question : Inquiry for the item from suc****Sep 12, 2019

    Where is the manufacturing?

    Answer : [Re] Inquiry for the item from suc****

    Hi,
    Thank you for your inquiry! The manufacturing of the product is at China. :)

  • Question : Inquiry for the item from eva****Aug 18, 2019

  • Question : Inquiry for the item from pg9****May 06, 2019

    Ifactory Asia,

    Poor customer service. I asked you question about meze audio 99 neo whether got stock. You did not reply but removed item. I check inquiry and now no more item. What is happening? Please show courtesy to customers. Do not take us for granted and please act responsibly. Thank you.

    Answer : [Re] Inquiry for the item from pg9****

    We no longer sell Meze Audio products anymore. Thank you.

[Singapore Sole Distributor] AfterShokz Trekz Air Bluetooth Wireless Bone Conduction Headphone
[Singapore Sole Distributor] AfterShokz Trekz Air Bluetooth Wireless Bone Conduction Headphone
Item Q&A
  • Question : Inquiry for the item from jie****Aug 20, 2019

  • Question : Inquiry related delivery from jes****May 01, 2019

    Hi, upon ordering, how many days must I wait to receive the item? Thanks

    Answer : [Re] Inquiry related delivery from jes****

    Hi! Depends on which day of the week you place the order. If you order your order from Friday to Sunday, you will receive on Monday or Tuesday. It usually takes one to two days. If you order today, you will receive by Friday.

  • Question : Inquiry for the item from jes****Apr 30, 2019

    Dear seller, I read in review that you give a free pouch too. Will it come with every order? Thanks

    Answer : [Re] Inquiry for the item from jes****

    Yes it does come with a complimentary sport belt :)

  • Question : Inquiry from leo****Mar 11, 2019

    Have not seen any information about warranty. Maybe my surfing skills sucks.

    Can you help please?

    Answer : [Re] Inquiry from leo****

    No problem! Trekz Air is covered by a two-year warranty from the date of purchase by us as the sole distributor in Singapore. You will have to keep your receipt as proof of purchase. No registration is required.

  • Question : Inquiry for the item from mus****Jan 14, 2019

[Singapore Sole Distributor] Aftershokz Aeropex Wireless Bone Conduction Headphones.
[Singapore Sole Distributor] Aftershokz Aeropex Wireless Bone Conduction Headphones.
Item Q&A
[Singapore Sole Distributor] AfterShokz Trekz Titanium Bluetooth Wireless Bone Conduction Headphone
[Singapore Sole Distributor] AfterShokz Trekz Titanium Bluetooth Wireless Bone Conduction Headphone
Item Q&A
  • Question : Inquiry from ken****May 06, 2019

    Hi,

    I bought this from you last year and it seems that the left side speaker has some issue now. I saw on the web that it has 2 years warranty, how do I send in for repair?

    Regards,
    Tai Chee Ming

    Answer : [Re] Inquiry from ken****

    Could you please email your enquiry to customerservice@ifactorynetwork.com ?

  • Question : Warranty & ServiceOct 15, 2018

    How long is warranty and where is Service office for repairs?

    Answer : [Re] Warranty & Service

    Hi there! Thanks for your interest in AfterShokz Trekz Titanium, which is covered by a two-year limited warranty. For warranty service customers may visit our service centre located in Ang Mo Kio. We are the exclusive distributor for AfterShokz in Singapore and we provide warranty service.

Optoma NuForce BE Live2 Acoustic Premium Bluetooth Earphones
Optoma NuForce BE Live2 Acoustic Premium Bluetooth Earphones
Item Q&A
  • Question : Inquiry for the item from fra****Feb 28, 2019

    Hi, I got this few months back and after charging the product cant power on and the blue light keep showing. How do I get a replacement?

    Answer : [Re] Inquiry for the item from fra****

    Hi there. Could you please send your enquiry together with your purchase receipt to customerservice@ifactorynetwork.com please?

    Question : [Re] Inquiry for the item from fra****

    Ok

MEE audio M6 PRO 2nd Generation Noise-Isolating Musician’s In-Ear Monitors With Detachable Cables
MEE audio M6 PRO 2nd Generation Noise-Isolating Musician’s In-Ear Monitors With Detachable Cables
Item Q&A
Jays a-JAYS One+
Jays a-JAYS One+
Item Q&A
  • Question : Inquiry for the item from tay****Jan 10, 2019

    Hi, is this for iOS?

    Answer : [Re] Inquiry for the item from tay****

    Hi. It’s compatible with both iOS and Android devices.

    Question : [Re] Inquiry for the item from tay****

    Can I control the volume on iOS using the volume buttons on the earphones?

    Answer : [Re] Inquiry for the item from tay****

    Yes as it is compatible with iOS devices.

Westone UM Pro 50
Westone UM Pro 50
Item Q&A
  • Question : Inquiry for the item from aus****Nov 21, 2018

  • Question : Inquiry from aus****Nov 20, 2018

    Have warranty?

    Answer : [Re] Inquiry from aus****

    Thanks for your interest in Westone UM Pro 50. Yes, Westone warrants the external shell of the product, and the internal components to be free of defects in material or workmanship for a period of two (2) years from the date of original retail purchase. The carrying case, cleaning tool, any adapters and other included accessories are covered for ninety (90) days. Ear tips are not covered by the warranty. This warranty is available only to the original purchaser, and only if purchased from an authorized Westone distributor or reseller.

    We are the sole distributor of Westone audio products in Singapore. If your Westone products are defective, you may contact us for repair or servicing within the two-year warranty period.