Q&A board

Q & A Lists
Item Question & Answer
DR. JACOBS NATURALS Pure Castile Liquid Soap [946ml / 32oz]
DR. JACOBS NATURALS Pure Castile Liquid Soap [946ml / 32oz]
Item Q&A
  • Question : Inquiry for the item from tem****Nov 03, 2019

  • Question : Inquiry for the item from unc****Jul 27, 2019

    When will the Lavender scent be back in stock?

    Answer : [Re] Inquiry for the item from unc****

    Hi, the restock is estimated in early August (sorry that we still have not received confirmed dates for this). Thank you.

  • Question : Inquiry for the item from ngk****Jul 20, 2019

    Hi! May I know when will you restock lavender and citrus scent ? Thank you!

    Answer : [Re] Inquiry for the item from ngk****

    Hi there, thanks for reaching out. The Lavender and Citrus variations are being shipped and may reach in early August.

  • Question : Inquiry for the item from ola****Apr 25, 2019

    Dear Seller
    What is the expiry date for the lavender bath?
    Thank you:)

    Answer : [Re] Inquiry for the item from ola****

    Hi there, the expiry date for the Lavender scent is Dec 2021. Thank you.

  • Question : Inquiry related delivery from jea****Apr 11, 2019

    Hi

    I’m buying the castille soap (946ml) n the toothpaste. The shopping policy states that free shipping for over $30. My order exceeds $30. How come there’s no free shipping in the checkout ?

    Answer : [Re] Inquiry related delivery from jea****

    Hi there, thanks for reaching out, we have extended the free shipment for the toothpaste to allow for free shipping for order above SGD 30. Thank you..

+View all Notice, FAQ, Q&A >>
ONYX BOOX Nova Pro 7.8-inch Android 6.0 Eink Reader Tablet with Wacom Stylus Frontlight +Free Cover
ONYX BOOX Nova Pro 7.8-inch Android 6.0 Eink Reader Tablet with Wacom Stylus Frontlight +Free Cover
Item Q&A
  • Question : Inquiry for the item from anh****Oct 30, 2019

  • Question : Inquiry from 238****Sep 18, 2019

    Hello. May I know if there is any local warranty?

    Answer : [Re] Inquiry from 238****

    Hi there, yes all the Onyx Boox e-readers would have 1 year warranty. Kindly note that similar to other mobile gadgets, it does not include the screen and accidental damages.
    Within the warranty period, when there is any issue, you may contact us and if there is a need to repair the hardware (not due to accidents), then we may need to send the device to the manufacturer from our end.
    If after the warranty period is over, and there is a need for repair, we can still help on it just that the shipment cost and repair cost would be payable.

  • Question : Inquiry related delivery from mel****Aug 01, 2019

    Hi There, can I check if I order today/now, how long will QExpress delivery take?

    Answer : [Re] Inquiry related delivery from mel****

    hi there, if it is ordered today, the earliest shipment by Qxpress would be done tomorrow. Generally it will be delivered to you in 1-2 business days (though sometimes they may be able to deliver on Saturday).

    Question : [Re] Inquiry related delivery from mel****

    Hi thanks. so can't confirm can reach by this week yes?

  • Question : Inquiry for the item from jc_****Jul 18, 2019

  • Question : Inquiry for the item from 261****Apr 24, 2019

HYDROGENERE 350ml Portable Hydrogen Water Generator Bottle - Titanium Platinum Electrode
HYDROGENERE 350ml Portable Hydrogen Water Generator Bottle - Titanium Platinum Electrode
Item Q&A
  • Question : Inquiry for the item from lil****Aug 17, 2019

  • Question : Inquiry for the item from ck_****May 17, 2019

    Do you have stock now? How long is the delivery within Singapore?

    Answer : [Re] Inquiry for the item from ck_****

    Hi there, yes we have a stock now. We can ship via Qxpress earliest the next business day and it would reach you the next business day after the shipment. Let us know again if you have further questions. Thank you.

    Question : [Re] Inquiry for the item from ck_****

    HI, thank you for prompt reply. I've just place my order.

    Answer : [Re] Inquiry for the item from ck_****

    Thank you very much for your order. We would be sending it on Monday and generally it should reach by Tuesday. Appreciate it. Thank you.

  • Question : Inquiry for the item from 238****Dec 31, 2018

    Does the bottle use PEM dual chamber technology to separate the ozone and chlorine and drain it off in an outlet from the bottom?

    Answer : [Re] Inquiry for the item from 238****

    Hi there, the Hydrogeneré bottle uses PEM technology.

  • Question : Inquiry for the item from gby****Jun 05, 2018

    Where is this product made? Is it need to use USB to charge. Do we need to replace or change anything in this bottle after using for awhile like the alkaline bottle that need to change new filter. Thanks

    Answer : [Re] Inquiry for the item from gby****

    Hi there, the overall product is manufactured in Taiwan but some of the critical parts (eg. electrode) are manufactured in Europe and US. There is no need to change any filter for this bottle as the hydrogen generation is done by electrolysis process. You may need to do some maintenance such as washing the electrodes with citric acid (eg. lemon juice) when there is noticable mineral deposits formed on the electrodes. Kindly also note that the bottle is using lithium battery and similar to phones, you may need to change the battery when it is already aging. Thank you.

  • Question : About the bottleMay 31, 2018

    Hi Seller
    I saw other brands, whereby you can use bottle of mineral water directly on the generator, which means you overturn the mineral water onto the generator, Can your product be used as similar ?

    Answer : [Re] About the bottle

    Hi there, yes you may use mineral water to generate the hydrogen water using this bottle but it has to be drinkable. Also, if you use boiled tap water, kindly ensure that it is cooled down to room temperature before pouring it into the bottle.

    Question : [Re] About the bottle

    Sorry if I didnt put the question correctly. What I am asking, is can your cup be detachable, so that when I travelling I do not have to bring along the cup and I can buy off the shelf bottle of mineral water, and put directly onto the generator ?

    Answer : [Re] About the bottle

    Hi, no worries and thank you for clarifying. It is not possible to use normal mineral bottle and attach the bottle to the generator - the water needs to be poured into the bottle. We do not recommend to attach normal mineral water bottle directly to produce the hydrogen water as during electrolysis, there may be unwanted by products (eg. chlorine gas) which may react with the mineral bottle plastics. Hence, for the bottle we had to use the food grade polycarbonate which is safe to be used by babies.
    Just an additional information, the bottle size is lightweighted and carries 330ml of water and hence it fits hand bags easily.

    Question : [Re] About the bottle

    Thank you for the prompt response. You had clarified my query.

    Answer : [Re] About the bottle

    Your most welcome. If you have further questions and if it is more convenient, you may send us a WhatsApp as well to +65 8738 1916. Thank you and have a good weekend.

+View all Notice, FAQ, Q&A >>
ONYX BOOX Poke Pro E Ink Screen Anti-Glaring Android Tablet + Free Cover
ONYX BOOX Poke Pro E Ink Screen Anti-Glaring Android Tablet + Free Cover
Item Q&A
  • Question : Inquiry for the item from hia****May 28, 2019

    Hi,
    do you have ready stock?

    Answer : [Re] Inquiry for the item from hia****

    Hi there yes we have ready stocks for the Poke Pro. Thank you.

  • Question : Inquiry from ani****Mar 28, 2019

    Do u have a shop that allow us to buy in-store, or at least to try out a demo.

    Answer : [Re] Inquiry from ani****

    Hi there, sorry we do not have a physical store. Do let us know if you have further clarifications about the device, we will try our best to help. If you prefer you may also send us a message at 8738 1916. Thank you.

ONYX BOOX Nova E Ink Screen Anti-Glaring Android Tablet
ONYX BOOX Nova E Ink Screen Anti-Glaring Android Tablet
Item Q&A
  • Question : Inquiry for the item from ani****Apr 27, 2019

    Assuming the item has been restocked, will it comes with screen protector and book cover?

    Answer : [Re] Inquiry for the item from ani****

    Hi there, the Nova model would be replaced by Nova Plus next month (but we do not have confirmed dates yet, so sorry) - and the difference would be that Nova Pro is using flushed screen (screen and border are flat). For Nova series, there is no screen protector produced but we will provide the protective flip cover which will protect the screen. Thank you.

  • Question : Inquiry for the item from ran****Jan 24, 2019

DR. JACOBS NATURALS Pure Castile Liquid Soap [473ml / 16oz]
DR. JACOBS NATURALS Pure Castile Liquid Soap [473ml / 16oz]
Item Q&A
  • Question : Inquiry for the item from nar****Jan 24, 2019

    Hi, will there be restock of eucalyptus, lavender and other scents?

    Answer : [Re] Inquiry for the item from nar****

    Hi there, thanks for reaching out to us. Yes we are planning to restock the scents, but we may only be restocked end of Feb or early March.

    Question : [Re] Inquiry for the item from nar****

    Ok thanks

    Answer : [Re] Inquiry for the item from nar****

    no problem

BOOX Screen Protectors (Note / Max 2)
BOOX Screen Protectors (Note / Max 2)
Item Q&A
  • Question : Inquiry for the item from cck****Dec 11, 2018

    Hi, I would like to find out whether you have the screen protector for Onyx Boox Note S; please advise, thanks! 🙏

    Answer : [Re] Inquiry for the item from cck****

    Hi there, the screen protector available is only for the Note and Max 2 series. The Note S model does not have screen protector for now as it is using glass based screen which is not easily scratched. Thanks.

HEIU ヘイユ Fish Collagen Peptide Ampoule with Hyaluronic Acid (Concentrated Collagen Size 1000 Dalton
HEIU ヘイユ Fish Collagen Peptide Ampoule with Hyaluronic Acid (Concentrated Collagen Size 1000 Dalton
Item Q&A
  • Question : Inquiry for the item from yeo****Nov 06, 2017

    Seller, how many ml please?? Thanks & Regards !

    Answer : [Re] Inquiry for the item from yeo****

    Hi there, it is 10ml (the concentration of collagen is very high so just need about 3-5 drops per usage). If you use it morning and night, it usually lasts for about 3 to 4 weeks.