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Q & A Lists
Item Question & Answer
★IMP HOUSE★Nordic Style Metal Kitchen Dish Rack with Cutlery Holder Dish Drainer 2designs 2Tie
★IMP HOUSE★Nordic Style Metal Kitchen Dish Rack with Cutlery Holder Dish Drainer 2designs 2Tie
Item Q&A
  • Question : Inquiry related return and exchange from sho****Jan 16, 2020

    Hi, thanks for the fast delivery. Love the size and design of the rack. However, there is a small problem, the upper tier seems to be misaligned and cannot sit on the lower tier securely. I have attached a video for you.

    Answer : [Re] Inquiry related return and exchange from sho****

    Hi, so sorry to see that. do you think you can make exchange at our warehouse?
    Our Warehouse address: 6 Tagore Drive, #02-03, Tagore Building, S787623.
    Operation Hour: Monday - Friday, 9.30-5.30pm.

    Question : [Re] Inquiry related return and exchange from sho****

    Hi, thanks for allowing the exchange but your warehouse is too far for me. Would really appreciate it if you could arrange for delivery.

  • Question : Inquiry for the item from har****Jan 11, 2020

    I ordered two racks last week, may i know how long does the delivery takes?

    Answer : [Re] Inquiry for the item from har****

    Hi Seller,

    I would like to check with you how long does the delivery take? I ordered 2 racks since 4th Jan and yet to receive it.
    Please kindly advice.

    Question : [Re] Inquiry for the item from har****

    hi sorry that the single tier stock coming this Sat, we will send out once stock arrived ya. Thank you so much for your kind understanding and so sorry to keep you waited for so long

  • Question : Inquiry related return and exchange from mar****Dec 14, 2019

    Hi seller,
    My item is shipped in white. I requested for black. Kindly sent a courier to do exchange.

    Answer : [Re] Inquiry related return and exchange from mar****

    hi, so sorry, we will send youthe balck one and arrange qxpress to collect back the white one.

  • Question : Inquiry related return and exchange from gur****Nov 21, 2019

    Hi Seller
    One of items shipped is wrong colour. White rack shiped instead of black which was ordered. Pls arrange to provide correct colour

    Answer : [Re] Inquiry related return and exchange from gur****

    oh so sorry, we will arrange exchange

★IMP HOUSE★[imp Living] Premium Microfiber Hair Towel Wrap/ Hair cap/ Dry your Hair w
★IMP HOUSE★[imp Living] Premium Microfiber Hair Towel Wrap/ Hair cap/ Dry your Hair w
Item Q&A
  • Question : Inquiry related delivery from pen****Jan 16, 2020

    Seller, kindly update my order. It’s been more than two weeks.

    Answer : [Re] Inquiry related delivery from pen****

    Dear buyer, we have checked and confirm that your parcel has been sent soon after you placed order to the address provided by you. Please kindly be informed that we have no control of normal mail. Especially during festive season, it might take up to 2-3weeks to reach you. If parcel cannot reach you, parcel will return to us. We will inform you if receiving return parcel regarding your order. Thanks for your kind understanding and so sorry for the inconvenience caused.

  • Question : Inquiry related delivery from phy****Dec 26, 2019

    Order no 311783679

    Hi, please advise when you will be shipping out the item.

    Answer : [Re] Inquiry related delivery from phy****

    so sorry to keep you waiting. we will ship out by Monday , coz stock arriving tomorrow

  • Question : Inquiry related cancel and refund from ali****Dec 18, 2019

    Please respond to my enquiry where i did not receiving my item as ordered. There is a piece of useless plastic received instead of towel cap?

    Answer : [Re] Inquiry related cancel and refund from ali****

    oh sorry for the mistake. is it okay that we resend the hair towel to you? but we only have rainbow color in stock now, is it okat that we send you rainbow color?

  • Question : Inquiry related return and exchange from che****Jan 20, 2019

    Hi, I had previously fedback on a defective hair cap and was told that another piece had been sent. However I didn’t receive the item. Is it possible to request a refund. Thanks

    Answer : [Re] Inquiry related return and exchange from che****

    Yes, we did sent. But still not yet received?

  • Question : Inquiry related return and exchange from che****Dec 21, 2018

    Hi there, I had earlier indicated that one of the hair cap received was missing a button. I was asked if I would like a refund or to be sent another hair cap and chose the latter. However I have neither received the item nor a response. Could I check on the status pls? Thanks

    Answer : [Re] Inquiry related return and exchange from che****

    We hit resend another piece, didn’t receive?

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★IMP HOUSE★Best Seller! CNY Reunion! Induction Ready! YuanYang Steamboat Pot Hot Pot 28cm/ 32cm
★IMP HOUSE★Best Seller! CNY Reunion! Induction Ready! YuanYang Steamboat Pot Hot Pot 28cm/ 32cm
Item Q&A
  • Question : Inquiry for the item from vxx****Jan 16, 2020

    Hi if i place order today can i get before 21st jan?

    Answer : [Re] Inquiry for the item from vxx****

    sorry maybe not. will be before 25th

  • Question : Inquiry related delivery from viv****Jan 15, 2020

    Hi, if i were to place order today (Jan 15) will i be able to receive before Jan 18? Thank you and hear from you soon.

    Answer : [Re] Inquiry related delivery from viv****

    no

  • Question : Inquiry for the item from han****Jan 09, 2020

    Hi, without lid is preorder? With lid is ready stock?

    Answer : [Re] Inquiry for the item from han****

    yes. 28cm one stock coming next weekend

  • Question : Inquiry related delivery from sun****Jan 07, 2020

  • Question : Inquiry for the item from swe****Nov 24, 2019

    Do you know what is the quality of the stainless steel?

    Answer : [Re] Inquiry for the item from swe****

    Do you know what is the grade of the stainless steel?

    Question : [Re] Inquiry for the item from swe****

    Food grade

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★IMP HOUSE★[imp living] Universal All in One Travel Adaptor with Usb Port/3pin plug/wall charger
★IMP HOUSE★[imp living] Universal All in One Travel Adaptor with Usb Port/3pin plug/wall charger
Item Q&A
  • Question : Inquiry for the item from yan****Jan 14, 2020

    When restocking universal travel adaptor w usb port? Thanks

    Answer : [Re] Inquiry for the item from yan****

    Sorry not restocking now

  • Question : Inquiry for the item from pui****Mar 12, 2019

  • Question : Inquiry for the item from tsu****Oct 19, 2017

  • Question : Inquiry for the item from fen****Apr 09, 2017

    Hi seller, can the travel adapter (either with or without USB) can used for hair dryer? Thanks

    Answer : [Re] Inquiry for the item from fen****

    yes.

  • Question : [About Item] Related InquiriesMar 12, 2017

    Is the bidding item with or without usb?

    Answer : [Re] [About Item] Related Inquiries

    dear customer,
    It's depending on the option you choose.

★IMP HOUSE★ READY STOCK Christmas Gift DIY Mini Indoor Plant for Home and Office Deco Green Life
★IMP HOUSE★ READY STOCK Christmas Gift DIY Mini Indoor Plant for Home and Office Deco Green Life
Item Q&A
  • Question : Inquiry for the item from cat****Jan 14, 2020

  • Question : Inquiry for the item from cat****Jan 14, 2020

    For summer series. What are some of the items included.

    Answer : [Re] Inquiry for the item from cat****

    pot, seed and soil

  • Question : Inquiry for the item from ggg****Jan 05, 2020

  • Question : Inquiry for the item from Fre****Dec 20, 2019

    For the magic bean, what is included? Pot, soil, and seed?

    Answer : [Re] Inquiry for the item from Fre****

    yes

  • Question : Inquiry related delivery from ser****Dec 19, 2019

    Hi, If I purchase today, when can you deliver? I’m staying at Holland V

    Answer : [Re] Inquiry related delivery from ser****

    hi, delivery will be Monday if you choose qxpress and order today

+View all Notice, FAQ, Q&A >>
★IMP HOUSE★[Baby Safety][JollyBaby Wooden Playpen/Play Yard] Keep your baby safe
★IMP HOUSE★[Baby Safety][JollyBaby Wooden Playpen/Play Yard] Keep your baby safe
Item Q&A
  • Question : Inquiry for the item from egg****Dec 30, 2019

    Hi! If I just need 1 of the round corner connectors, how much would that cost? Tks!

    Answer : [Re] Inquiry for the item from egg****

    you mean 90 degree one? just 1pc? or one set?

    Question : [Re] Inquiry for the item from egg****

    Yes, the 90 degree one. I just need 1 piece. Thanks!

    Answer : [Re] Inquiry for the item from egg****

    it's $1 per piece , postage $0.90. would you like us to send by normal mail?

    Question : [Re] Inquiry for the item from egg****

    Hi sorry for late reply. Yes, please. Do you also sell the little wooden piece at the base of the door? Thanks!

    Answer : [Re] Inquiry for the item from egg****

    little wooden piece? we don't hv. could you whatsapp me at 96435666 for the connector?

  • Question : Inquiry for the item from fow****Dec 29, 2019

    Do you have measurements for 190 by 140 with door?

    Answer : [Re] Inquiry for the item from fow****

    1x110cm, 1x 110cm(door), 4x80cm, 2x60cm

    Question : [Re] Inquiry for the item from fow****

    sorry, we don't have this size

  • Question : Inquiry for the item from egg****Dec 21, 2019

    Hi! Is it possible to buy just the connectors? I lost a couple of the connectors and now cant extend the play yard. Tks!

    Answer : [Re] Inquiry for the item from egg****

    can, how many you need? and which connector you need?

  • Question : Inquiry for the item from ahb****Nov 26, 2019

    Hi I have a L15 parklon mat (210cm X 140cm) will the 200x150 fit the mat?

    Answer : [Re] Inquiry for the item from ahb****

    I think the 210cm side will be a bit long, but it's fine to put the playpen on top of the playmat

  • Question : Inquiry for the item from ais****Nov 11, 2019

    Could I purchase just the connectors?

    Answer : [Re] Inquiry for the item from ais****

    yes , you can contact us at 9643-5666

+View all Notice, FAQ, Q&A >>
★IMP HOUSE★Christmas Gift Idea Borosilicate Glass TeaPot/Heat Resistant Glass Teapot Set
★IMP HOUSE★Christmas Gift Idea Borosilicate Glass TeaPot/Heat Resistant Glass Teapot Set
Item Q&A
  • Question : Inquiry for the item from bob****Jan 13, 2020

  • Question : Inquiry for the item from 242****Jan 13, 2020

    Hi, will there be a restock of the 800ml teapot?

    Answer : [Re] Inquiry for the item from 242****

    yes, restocked already

  • Question : Inquiry for the item from hap****Jan 08, 2020

  • Question : Inquiry related return and exchange from tch****Jan 06, 2020

    The teapot is too big for the warmer. The fire will be put off itself after 18 second due to not enough air entering the warmer due to the base of the teapot. Check with you whether I can exchange the teapot to a small size or exchange to a bigger warmer? Please reply me soon. I have attached a video for easy understanding.

    Answer : [Re] Inquiry related return and exchange from tch****

    I see. would you like to exchange with the heart warmer? you can bring it to our warehouse to make exchange.

    Question : [Re] Inquiry related return and exchange from tch****

    Sure, I will drop by tomorrow to do an exchange. May I know your address and operating hours? Thank you.

    Answer : [Re] Inquiry related return and exchange from tch****

    Our Warehouse address: 6 Tagore Drive, #02-03, Tagore Building, S787623.
    Operation Hour: Monday - Friday, 9.30-5.30pm.

  • Question : Inquiry related delivery from mei****Dec 26, 2019

    If order today, will reach by 29 Dec?

    Answer : [Re] Inquiry related delivery from mei****

    maybe can not

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★IMP HOUSE★[Baking Essential] Stainless Steel Non-stick Fondant Rolling Pin Baking Tool
★IMP HOUSE★[Baking Essential] Stainless Steel Non-stick Fondant Rolling Pin Baking Tool
Item Q&A
  • Question : Inquiry for the item from lim****Jan 04, 2020

    Dear seller
    The item that I received is different from your description. Is it the correct item?

    Answer : [Re] Inquiry for the item from lim****

    oh, I think we send you this: https://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=629594053, it's even better, do you think you can accpet it?

    Question : [Re] Inquiry for the item from lim****

    Ok. I accepted.

    Answer : [Re] Inquiry for the item from lim****

    thank you so much!

★IMP HOUSE★Baking Tools/ Electric Egg Beater/hand mixer/Cake Mixer/Cake turntable/Baking Mat/Glove
★IMP HOUSE★Baking Tools/ Electric Egg Beater/hand mixer/Cake Mixer/Cake turntable/Baking Mat/Glove
Item Q&A
  • Question : 来自wen****的退货/换货咨询。Jan 05, 2020

    当我看到生锈时吃惊!这种打电器能生锈吗?吃死人!
    如果卖家不换我就告上卫生局!谢谢!

    Answer : [Re] 来自wen****的退货/换货咨询。

    ❓❓❓

    Question : [Re] 来自wen****的退货/换货咨询。

    dear customer, so sorry to see that. can I have a picture? and you've ordered it in Nov? After use , did you wipe it dry?

  • Question : 来自wen****的退货/换货咨询。Jan 04, 2020

    打蛋器生锈,不是钢的,请问卖家怎样解决?

    Answer : [Re] 来自wen****的退货/换货咨询。

    dear customer, so sorry to see that. can I have a picture? and you've ordered it in Nov?

  • Question : 来自wen****会员的商品咨询。Oct 18, 2019

  • Question : Inquiry for the item from eri****Sep 15, 2019

    Hi seller,

    Why i cant use ur shop coupon 2dlr off for these purchase?

    Answer : [Re] Inquiry for the item from eri****

    is it do not meet the mimum order amount? not inclusive of shipping fee

    Question : [Re] Inquiry for the item from eri****

    it meet the requirement, i intend to purchase more than 30dlr. u can see from the pic i sent u

    Answer : [Re] Inquiry for the item from eri****

    did you join fellow?

    Question : [Re] Inquiry for the item from eri****

    yes i did join, but still cant use those item tht i purchase under this link.
    https://www.qoo10.sg/item/IMP-HOUSE-BAKING-TOOLS-ELECTRIC-EGG-BEATER-HAND-MIXER-CAKE-MIXER/446851112?selectedOptions=

    Answer : [Re] Inquiry for the item from eri****

    ....

  • Question : Inquiry for the item from lpk****Sep 18, 2019

    Hi. I bought a 3 layer stackable cooling rack but you sent me a single rack instead. Please send the 3 layer stackable one to me asap. Thanks.

    Answer : [Re] Inquiry for the item from lpk****

    sorry, will send you the 3layer one

+View all Notice, FAQ, Q&A >>
★IMP HOUSE★baking essential Premium Quality Stainless Steel Mixing Bowl with silicone handle and bas
★IMP HOUSE★baking essential Premium Quality Stainless Steel Mixing Bowl with silicone handle and bas
Item Q&A
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★IMP HOUSE★[Girls toy] Peppa Pig Toy Baby Pig Villa Playset/Peppa Pig Car/LOL Surprised Doll Playset
★IMP HOUSE★[Girls toy] Peppa Pig Toy Baby Pig Villa Playset/Peppa Pig Car/LOL Surprised Doll Playset
Item Q&A
  • Question : Inquiry related delivery from laz****Jan 05, 2020

    Hi, if order now will it arrive before jan 22? Need to pass to friend before she goes overseas. Thank you! =)

    Answer : [Re] Inquiry related delivery from laz****

    yes

  • Question : Inquiry for the item from vel****Dec 11, 2019

    When will new stock for single house peppa come?

    Answer : [Re] Inquiry for the item from vel****

    no replenishment for single house at the moment

  • Question : Inquiry for the item from kno****Dec 08, 2019

  • Question : Inquiry for the item from jis****Dec 09, 2019

    Hi do u have the amusement park playset?

    Answer : [Re] Inquiry for the item from jis****

    sorry no more

  • Question : Inquiry for the item from cor****Dec 04, 2019

    Hello, when will you have a new stock of Peppa Pig bath set toys ? Let me know when the new stock comes as I want to order for my daughter. Best regards.

    Answer : [Re] Inquiry for the item from cor****

    Sorry we are not gonna to restock bathtub toy recently

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★IMP HOUSE★[imp living] Mothers Day Gift Idea Japanese Styled Desktop 3 Piece Teacup Set Teapot
★IMP HOUSE★[imp living] Mothers Day Gift Idea Japanese Styled Desktop 3 Piece Teacup Set Teapot
Item Q&A
  • Question : Inquiry for the item from lhk****Jan 03, 2020

    Hi, my cover was broken. can i just buy the cover only?

    Answer : [Re] Inquiry for the item from lhk****

    yes $2. postage $1.15. we will wrap nicely, but unable to ensure if singpost break it

  • Question : Inquiry for the item from Jes****Nov 28, 2018

    Hi, I have ordered 6 sets +$ 4.00 of teacup. But received only 6 qty. Should be 12 qty right

    Answer : [Re] Inquiry for the item from Jes****

    oh, yes, should be 12sets. Only 6boxes inside?

    Question : [Re] Inquiry for the item from Jes****

    Yes. Only 6

    Answer : [Re] Inquiry for the item from Jes****

    so sorry for the mistake. we will resend another 6. you should be able to receive it by Sat.

    Question : [Re] Inquiry for the item from Jes****

    OK. Thanks

    Answer : [Re] Inquiry for the item from Jes****

    Hi did u receive the teacup?

    Question : [Re] Inquiry for the item from Jes****

    Yes. Thanks u

  • Question : Inquiry for the item from ann****Jul 28, 2018

  • Question : Inquiry related delivery from lee****May 05, 2017

  • Question : Inquiry related delivery from lee****Apr 18, 2017

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★IMP HOUSE★[Kids Toy] Paw Patrol/PJ Masks/Robocar Poli Toy set Action Figure Cars Tracks
★IMP HOUSE★[Kids Toy] Paw Patrol/PJ Masks/Robocar Poli Toy set Action Figure Cars Tracks
Item Q&A
  • Question : Inquiry from dus****Jan 03, 2020

    hello,i’ll like to get paw patrol theme party gift sets.can i visit yr show room on 7jan tue to buy?

    Answer : [Re] Inquiry from dus****

    yes

  • Question : Inquiry related delivery from ani****Dec 18, 2019

    Hi When my order will be send out, Order no. 311018290. Bought 9 dec

    Answer : [Re] Inquiry related delivery from ani****

    sorry the stock is coming on next Monday, we will send out once stock arrived

  • Question : Inquiry for the item from bxt****Dec 17, 2019

  • Question : Inquiry for the item from sea****Dec 09, 2019

    Dear Seller, for Paw Patrol Set E, can the dogs be separated from their vehicles? Or are they attached to the vehicles?

    Answer : [Re] Inquiry for the item from sea****

    can be taken out, but no leg

  • Question : Inquiry related return and exchange from dsf****Dec 05, 2019

    Hi seller, wrong set delivered to me. Ordered parking lot set but recieved the train set. How to exchange?

    Answer : [Re] Inquiry related return and exchange from dsf****

    Hi so sorry for the mistake. We hv refunded to your paylah as per discussion, did you receive the refund?

    Question : [Re] Inquiry related return and exchange from dsf****

    Hi yes received the $5 refund which is the price difference of the parking lot set and the train set.

    Answer : [Re] Inquiry related return and exchange from dsf****

    thanks

+View all Notice, FAQ, Q&A >>
★IMP HOUSE★Girls Toy LOL Surprised Doll Playset /Aeroplane/Bus/Fashion Bag/Amusement Park/Boat
★IMP HOUSE★Girls Toy LOL Surprised Doll Playset /Aeroplane/Bus/Fashion Bag/Amusement Park/Boat
Item Q&A
  • Question : Inquiry for the item from can****Dec 28, 2019

    Hi,
    May I check will you restock the big bus?

    Answer : [Re] Inquiry for the item from can****

    we would like to order snack car and dessert car, big family set but we couldn’t find it in the choices.

    Question : [Re] Inquiry for the item from can****

    .

  • Question : Inquiry for the item from 211****Aug 06, 2019

    Understand that LOL My Family House already sold out at your portal.
    Like to check if there's any incoming stock or ex-stock available ?

    Answer : [Re] Inquiry for the item from 211****

    hi, sorry we won't restock it

  • Question : Inquiry for the item from pei****May 29, 2019

  • Question : Inquiry for the item from mat****May 04, 2019

    Hi,

    Are these authentic?

    Answer : [Re] Inquiry for the item from mat****

    It’s good quality and worth the price

  • Question : Inquiry for the item from bel****Mar 06, 2019

    Hi. Can I know if we can do a walk in to purchase?

    Answer : [Re] Inquiry for the item from bel****

    yes

    Question : [Re] Inquiry for the item from bel****

    What is ur opening hours?

    Answer : [Re] Inquiry for the item from bel****

    9.30am-5pm, min-fri

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★IMP HOUSE★ Automatic bubble Wand magic wand bubble gun toy bubble with music and light
★IMP HOUSE★ Automatic bubble Wand magic wand bubble gun toy bubble with music and light
Item Q&A
  • Question : Inquiry for the item from 236****Dec 23, 2019

    Hi seller,
    I want to buy the magic wand bubble gun as Christmas gift. I need it tomorrow (24 Dec). Could it be possible to ship in the same day? If possible, I want to place order asap. Which color available now? Can buy additional bubble? How much?
    Sorry for last minute request. Appreciate if u can help to ship in the same day.
    Thanks.

    Answer : [Re] Inquiry for the item from 236****

    all colors are availble. but i don;t think you can receive it today, unless you arrnage courier go to our warehouse to collect it

  • Question : Inquiry for the item from fen****Dec 10, 2019

    Hi,

    Will there be a restock soon for those out of stock items soon?

    Thanks!

    Answer : [Re] Inquiry for the item from fen****

    yes, got stock now

  • Question : Inquiry from cry****Mar 29, 2019

★IMP HOUSE★ Kids Toy Board Game Dont Step in it/Chow Crown/Fishing For Floaters/Tic Tac Tongue
★IMP HOUSE★ Kids Toy Board Game Dont Step in it/Chow Crown/Fishing For Floaters/Tic Tac Tongue
Item Q&A
  • Question : Inquiry for the item from cac****Dec 20, 2019

    Hi, may I know if I can buy direct from you? Cos I don’t think u can deliver by 25 December for Christmas present right?

    Answer : [Re] Inquiry for the item from cac****

    yes, you can self collect at our warehouse

  • Question : Inquiry related delivery from jin****Dec 19, 2019

    Hi, if order today, when will it be delivered? Possible to deliver on Tuesday 24 Dec?

    Answer : [Re] Inquiry related delivery from jin****

    should be okay , delivery should be Monday

  • Question : Inquiry for the item from 211****Dec 08, 2019

    Hi, does it come in ORIGINAL box? It's a gift. The numpty game. How long delivery? Thx

    Answer : [Re] Inquiry for the item from 211****

    Humpty game

    Question : [Re] Inquiry for the item from 211****

    Hi yes it comes with box. But the humpty game may be out of stock now, the other designs are in stock

★IMP HOUSE★ Peppa Pig Birthday Party Flag Kids Birthday Decoration
★IMP HOUSE★ Peppa Pig Birthday Party Flag Kids Birthday Decoration
Item Q&A
  • Question : Inquiry for the item from tan****Dec 19, 2019

    Will peppa party flag be restocked?

    Answer : [Re] Inquiry for the item from tan****

    sorry no, but we have peppa pig party deco. https://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=414629487

  • Question : Inquiry for the item from shi****Jul 25, 2019

    Hi,
    Is the peppa pig party flag going to have restock soon?

    Thanks
    Doris

    Answer : [Re] Inquiry for the item from shi****

    sorry maybe not.

★IMP HOUSE★Kids Big Size Cartoon Funny Magic Water Drawing Doodle Mat  Reusable Eco-Friendly Toy
★IMP HOUSE★Kids Big Size Cartoon Funny Magic Water Drawing Doodle Mat Reusable Eco-Friendly Toy
Item Q&A
  • Question : Inquiry for the item from xue****Dec 19, 2019

  • Question : Inquiry for the item from jon****Aug 10, 2019

    need to buy water pen separately for the set?

    Answer : [Re] Inquiry for the item from jon****

    no need, it's included

  • Question : Inquiry for the item from ade****Jul 10, 2019

    Hi Seller, I have received the mat but the magic pen was missing. Please send it to me ASAP.

    Answer : [Re] Inquiry for the item from ade****

    the pen is inside the box, don't hv?

    Question : [Re] Inquiry for the item from ade****

    There is no magic pen inside!! Only the mat!! Please arrange to send the magic pen to me

    Answer : [Re] Inquiry for the item from ade****

    so sorry, we send you the pen

  • Question : Inquiry from cho****Jul 09, 2019

    Hi can I come to collect in your office during opening hours and purchase there and not through qoo10? Will it be same price? thanks

    Answer : [Re] Inquiry from cho****

    Yes, price about the same.

  • Question : Inquiry related delivery from ear****Jul 03, 2019

★IMP HOUSE★[Educational Toy] Magnetic Tangram Block Set 96 patterns Travel game jigsaw
★IMP HOUSE★[Educational Toy] Magnetic Tangram Block Set 96 patterns Travel game jigsaw
Item Q&A
  • Question : Inquiry related delivery from ywy****Dec 18, 2019

    Hi may I know if possible to receive by 23 Dec 2019, Monday? Possible for collection if unable to deliver in time? Thanks

    Answer : [Re] Inquiry related delivery from ywy****

    hi, you should be able to receive today

★IMP HOUSE★[Kids Toy][ROBOCAR POLI] ROBOCAR POLI Transformer toy Poli Heli Roy Amber Korea popular
★IMP HOUSE★[Kids Toy][ROBOCAR POLI] ROBOCAR POLI Transformer toy Poli Heli Roy Amber Korea popular
Item Q&A
  • Question : Inquiry for the item from emm****Dec 17, 2019

    Hi, this is good for what age?

    Thanks?

    Answer : [Re] Inquiry for the item from emm****

    4-8 yrs old

  • Question : Inquiry for the item from Lmh****Oct 12, 2019

    Do u sell 2017 design? If yes how do I buy?

    Answer : [Re] Inquiry for the item from Lmh****

    Sorry don’t hv already

  • Question : Inquiry related delivery from mic****May 27, 2019

    Hi, able to receive this item in less than one week? I need it before 4 June

    Answer : [Re] Inquiry related delivery from mic****

    yes, ready stock. please choose qxpress delivery

  • Question : Inquiry for the item from lyn****Mar 12, 2019

  • Question : Inquiry for the item from jol****Mar 07, 2019

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★IMP HOUSE★[imp living][Kitchen Essential] Multi-functional Detachable Kitchen Scissors
★IMP HOUSE★[imp living][Kitchen Essential] Multi-functional Detachable Kitchen Scissors
Item Q&A
  • Question : Inquiry for the item from 241****Nov 29, 2019

    Hi Seller, i ordered two pair of scissor but i receved 3 boxes of flower. How ah?

    Answer : [Re] Inquiry for the item from 241****

    Order No. 310154008

    Question : [Re] Inquiry for the item from 241****

    oh so sorry, we will send you the scissors.

    Answer : [Re] Inquiry for the item from 241****

    Hi Seller, i had just received the scissors. Thank you. But the plants how to return ah?

    Question : [Re] Inquiry for the item from 241****

    thanks. it's okay, you can keep the plant

    Answer : [Re] Inquiry for the item from 241****

    Thank you :)

    Question : [Re] Inquiry for the item from 241****

    thansk

  • Question : Inquiry for the item from red****Jul 18, 2017

    Ref: order no. 221 963 781. Pre order 2 wks.
    Will I be infd when the item is ready for self collect?

    Answer : [Re] Inquiry for the item from red****

    Dear customer,
    So sorry to keep you waiting. Stock will be available after next Monday.

  • Question : Inquiry for the item from cha****Jul 08, 2017

    So fast no more sale?

    Answer : [Re] Inquiry for the item from cha****

    Dear customer,
    Sorry that the item is too popular than our expect. You can pre order it now.

  • Question : Inquiry related delivery from lee****Apr 18, 2017

  • Question : Order 206856681 could not confirm delivery.Feb 25, 2017

+View all Notice, FAQ, Q&A >>
★IMP HOUSE★[Children Gift][Frozen Drawstring Bag] Frozen Party Goodie Bag Elsa Anna
★IMP HOUSE★[Children Gift][Frozen Drawstring Bag] Frozen Party Goodie Bag Elsa Anna
Item Q&A
  • Question : Inquiry for the item from rns****Dec 13, 2019

    Any new stock for drawstring bag?

    Answer : [Re] Inquiry for the item from rns****

    yes , how many you need?

  • Question : Inquiry for the item from low****Jun 23, 2019

    What material is this made up of and can I fold it and put inside A4 envelope? Thanks

    Answer : [Re] Inquiry for the item from low****

    it's non-woven fabric. Yes, can be folded in A4 envelope

  • Question : Inquiry for the item from hab****Dec 08, 2018

    Can i request for pink bags, 1 elsa and 1 elsa-ana-olaf?

    Answer : [Re] Inquiry for the item from hab****

    Sorry send out randomly

  • Question : Inquiry for the item from nur****Nov 07, 2018

★IMP HOUSE★ Free Shipping ! Baby Bath Towel Muslin Gauze/Kids Face Towel/Handkerchief/bath towel
★IMP HOUSE★ Free Shipping ! Baby Bath Towel Muslin Gauze/Kids Face Towel/Handkerchief/bath towel
Item Q&A
  • Question : Inquiry for the item from lsy****Dec 13, 2019

    Order no. 310747089

    Hi
    I purchase 2 towels on 3 Dec and Till now I have yet to receive my order. Please advise

    Answer : [Re] Inquiry for the item from lsy****

    Dear buyer, we have checked and confirm that your parcel has been sent soon after you placed order to the address provided by you. Please kindly be informed that we have no control of normal mail. Especially during festive season, it might take up to 2-3weeks to reach you. If parcel cannot reach you, parcel will return to us. We will inform you if receiving return parcel regarding your order. Thanks for your kind understanding and so sorry for the inconvenience caused.

  • Question : Inquiry for the item from tam****Aug 30, 2019

    Order no. 129074577

    Did not receive the pooh bear design big towel. Only received the Mickey design. Please advise quickly as it's meant for my newborn twins, due next week. Thanks.

    Answer : [Re] Inquiry for the item from tam****

    Order no is wrong. Should be 302458244 instead.

    Question : [Re] Inquiry for the item from tam****

    Horrible service. Short of 1 towel, was informed by seller that the missing towel will be shipped out asap. 1 full week has passed and I have not received towel. Very irresponsible seller.

    Answer : [Re] Inquiry for the item from tam****

    so sorry, we refund you baby pooh and friend okay?

    Question : [Re] Inquiry for the item from tam****

    Yes, you should. I still have not received the missing item.

    Answer : [Re] Inquiry for the item from tam****

    so sorry, refund done

  • Question : Inquiry related return and exchange from jas****Jul 19, 2019

  • Question : Inquiry for the item from Jen****Jun 12, 2019

    Hi Seller, I ordered and paid on 28th May and till now I still haven't receive my two towels yet. It has been 2 weeks long.

    It is meant as a gift but is already very late. I'm very disappointed.

    If I still didn't receive by this Friday, I have no choice but to cancel and ask for refund.

    Answer : [Re] Inquiry for the item from Jen****

    It’s sent to your letter box, did u check letter box? Recently there are some delay by singpost, but should be able to reach you Within two weeks time.

  • Question : Inquiry for the item from spe****Aug 27, 2018

    Hi, how many layers of gauze for this towel?

    Answer : [Re] Inquiry for the item from spe****

    2 layers

+View all Notice, FAQ, Q&A >>
★IMP HOUSE★ Christmas Gift Idea 3D Puzzle DIY Plant Kit Mini Plant Indoor Plants for Home and Office
★IMP HOUSE★ Christmas Gift Idea 3D Puzzle DIY Plant Kit Mini Plant Indoor Plants for Home and Office
Item Q&A
  • Question : Inquiry related delivery from ash****Dec 11, 2019

    Hi can I self collect? Need it by sunday

    Answer : [Re] Inquiry related delivery from ash****

    yes, you can collect at 6 tagore drive, #02-30. mon-fri, 9.30-5.30

★IMP HOUSE★ Japan Manmou Nano Toothbrush 20000 super soft bristles antibacterial 360° cleaning
★IMP HOUSE★ Japan Manmou Nano Toothbrush 20000 super soft bristles antibacterial 360° cleaning
Item Q&A
  • Question : Inquiry for the item from rai****Dec 10, 2019

    Hi, is this the same original from Japan? Why it doesn't show PT nano logo on the box? Is it different?

    Answer : [Re] Inquiry for the item from rai****

    design in Japan

  • Question : Inquiry for the item from est****Nov 23, 2019

    Hi when will restock for blue color? Thanks

    Answer : [Re] Inquiry for the item from est****

    Yes, around this weekend

★IMP HOUSE★[My First Year][Baby Photo Frame] Wooden Photo Frame/1st Birthday gift/Home Deco
★IMP HOUSE★[My First Year][Baby Photo Frame] Wooden Photo Frame/1st Birthday gift/Home Deco
Item Q&A
  • Question : Inquiry for the item from Jam****Dec 03, 2019

    U have brown colour?

    Answer : [Re] Inquiry for the item from Jam****

    sorry no

    Question : [Re] Inquiry for the item from Jam****

    I have ordered. If u have white, pls ship white.

    Answer : [Re] Inquiry for the item from Jam****

    Sorry may I know did you order the big size or small size?

  • Question : Inquiry for the item from sec****Sep 27, 2019

    this product made from which country

    Answer : [Re] Inquiry for the item from sec****

    China

  • Question : Inquiry for the item from jos****Apr 17, 2019

  • Question : Inquiry for the item from jos****Apr 17, 2019

  • Question : Inquiry for the item from who****Apr 08, 2019

    Hi for small size, how big should the photo be?

    Answer : [Re] Inquiry for the item from who****

    it's about 4*4cm

+View all Notice, FAQ, Q&A >>
★IMP HOUSE★[imp living][Baking Essential] Cake Turntable/ Revolving Cake Decorating Stand/Cake Stand
★IMP HOUSE★[imp living][Baking Essential] Cake Turntable/ Revolving Cake Decorating Stand/Cake Stand
Item Q&A
  • Question : Inquiry related delivery from cha****Dec 03, 2019

  • Question : Inquiry for the item from top****Jun 07, 2019

    Hi can I come to pick up my item now? I ordered this Feb or March and haven’t picked it up yet.

    Answer : [Re] Inquiry for the item from top****

    could you provide the order number?

  • Question : Inquiry for the item from bee****Feb 26, 2019

    Do you have stocks for KN-100-2 with silicon base? can self pickup?

    Answer : [Re] Inquiry for the item from bee****

    yes

  • Question : Inquiry for the item from ann****Feb 24, 2019

    Hi if I ok w order how Long would it need to receive the item?

    Answer : [Re] Inquiry for the item from ann****

    1-3 working days

  • Question : Inquiry for the item from mei****Jan 12, 2019

    KNT100-1 have in stock

    Answer : [Re] Inquiry for the item from mei****

    yes

+View all Notice, FAQ, Q&A >>
★IMP HOUSE★5 Tier Foldable Bamboo Shoe Rack Flower Stand No Installation Needed 3/4/5 Tier
★IMP HOUSE★5 Tier Foldable Bamboo Shoe Rack Flower Stand No Installation Needed 3/4/5 Tier
Item Q&A
  • Question : Inquiry related delivery from der****Dec 03, 2019

    Hi can check the status of my order. Said to deliver 2 dec but till now not shipped out. Thanks

    Answer : [Re] Inquiry related delivery from der****

    sorry will ship out tmr