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Item Question & Answer
[INTAKE] Sugarlolo Jelly/Tea Package - Konjac Jelly 3 boxes + Fruit Tea 1 jar
[INTAKE] Sugarlolo Jelly/Tea Package - Konjac Jelly 3 boxes + Fruit Tea 1 jar
Item Q&A
  • Question : Inquiry for the item from yvo****Dec 05, 2019

  • Question : Inquiry related delivery from sha****Dec 02, 2019

    Hi, noted that delivery might be slightly delayed. Would like to enquire if there is a possibility it would arrive before the porridge Expires on the 9thdec?

    Answer : [Re] Inquiry related delivery from sha****

    Dear Customer

    Unfortunately, the free gift is currently not available due to short shelf life. If you want, you can try other porridge flavors on our shop ! Thank you for your interest on INTAKE!

  • Question : Inquiry for the item from eve****Dec 01, 2019

    Pls advise country of origin and expiry dates for orders placed within a week from now.

    Answer : [Re] Inquiry for the item from eve****

    Dear Customer

    All INTAKE products are made from South Korea and you can check expiry dates of all the products on the option bar from the product page. Thank you!

  • Question : Inquiry related delivery from mla****Nov 26, 2019

    Hello! My orders are pending for 1 week. You promised in our last chat that you are going to ship out but till now not happening. So when? My orders numbers are #310062517 & #310062518. Please ship out asap!

    Answer : [Re] Inquiry related delivery from mla****

    Dear, customer.
    I'm very sorry for the inconvenience.
    Your order will be shipped as soon as possible. Thank you.

    Question : [Re] Inquiry related delivery from mla****

    This is the 3rd times that you promised to ship but it never happen! Just empty promise. You have the lychee flavour that I ordered in stock. You should be able to ship out. You don't want this business say so, otherwise pls ship out today!

    Answer : [Re] Inquiry related delivery from mla****

    We offer you a sincere apology for the inconvenience. We have gone through the refund process regarding this order. Again, we are really sorry for this issue.

  • Question : Inquiry for the item from lcp****Nov 10, 2019

    Hi, when will the stock of green grape & peach be coming? Thks.

    Answer : [Re] Inquiry for the item from lcp****

    Dear, customer.
    On November 19, you're getting an will.
    Thank you.

    Question : [Re] Inquiry for the item from lcp****

    Noted with thanks. Rgds.

    Answer : [Re] Inquiry for the item from lcp****

    Thank you :)

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★Christmas Limited Edition★[INTAKE] Sugarlolo Konjac Jelly All in 1 Package - 12packs / Low Calorie
★Christmas Limited Edition★[INTAKE] Sugarlolo Konjac Jelly All in 1 Package - 12packs / Low Calorie
Item Q&A
  • Question : Inquiry for the item from foo****Dec 04, 2019

    Is it true there no fiber content since it is not listed ?

    Answer : [Re] Inquiry for the item from foo****

    Dear Customer

    We are sorry but we could not get the point of your inquiry. Could you explain again about 'fiber content'? Thank you!

    Question : [Re] Inquiry for the item from foo****

    My apologies. Let me rephrase. I like to know what is the amount of fiber content in a packet. Can I assume since it is not listed means there is no fiber in the packet?

  • Question : Inquiry for the item from xuc****Dec 09, 2019

  • Question : Inquiry from 262****Dec 05, 2019

    Hi All,
    As my order no 310610339 suppose to have 1 free gift (porridge), But when I received it I can't find it. Could you send to me ASAP?
    Kindly see my order from the attached file as it shows 1 free gift.

    Answer : [Re] Inquiry from 262****

    Dear Customer

    The free gift was shipped out in 6 Dec. Thank you!

  • Question : Inquiry related delivery from mla****Dec 03, 2019

    Hi, my order #310479902 is pending for a few days. When are you going to ship out? Which date?

    Answer : [Re] Inquiry related delivery from mla****

    Dear Customer

    We are sorry for the late response. The products are delivered to your place in 5 Dec. Thank you!

  • Question : Inquiry for the item from zuh****Dec 02, 2019

    Hi seller,is it Halal?what are the ingredients? Thanks

    Answer : [Re] Inquiry for the item from zuh****

    Dear Customer

    Sugarlolo Konjac Jelly is not a halal food. However, the product basically does not contain any banned ingredients for Muslim. You can check the ingredient info on our product page. Thank you!

    Question : [Re] Inquiry for the item from zuh****

    Thanks so much for your reply.

    Answer : [Re] Inquiry for the item from zuh****

    Thank you!

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[INTAKE] Konjac Noodles - 1+1 cups (Spicy Chicken BBQ / Savory Soy) / Kfood / Simple Meal
[INTAKE] Konjac Noodles - 1+1 cups (Spicy Chicken BBQ / Savory Soy) / Kfood / Simple Meal
Item Q&A
  • Question : Inquiry for the item from gol****Dec 09, 2019

  • Question : Inquiry for the item from lch****Oct 26, 2019

    I read the instructions to "add water" after noodles has been rinsed, the water is hot water or room temperature water?

    Answer : [Re] Inquiry for the item from lch****

    Dear, customer.
    Please note that cold or room temperature water is recommended when consuming soy noodles.
    Thank you.

★10th RESTOCK★ [INTAKE] Sugarlolo Konjac Jelly - 10 packs / Diet / Zero Sugar / Low Calorie / Kfood
★10th RESTOCK★ [INTAKE] Sugarlolo Konjac Jelly - 10 packs / Diet / Zero Sugar / Low Calorie / Kfood
Item Q&A
  • Question : Inquiry for the item from hu_****Dec 01, 2019

    why no more free,grain drink?

    Answer : [Re] Inquiry for the item from hu_****

    Dear Customer

    As Konjac Noodles and Grain Drinks went out of stock, we could not offer you a free gift this time. Please take a next chance and enjoy the INTAKE event! Thank you.

  • Question : Inquiry related delivery from mla****Nov 26, 2019

    Hello! My orders are pending for 1 week. You promised in our last chat that you are going to ship out but till now not hapening. So when? My orders numbers are #310062517 & # 310062518. Please shop out asap.

    Answer : [Re] Inquiry related delivery from mla****

    Dear, customer.
    I'm very sorry for the inconvenience.
    Your order will be shipped as soon as possible. Thank you.

    Question : [Re] Inquiry related delivery from mla****

    This is the 3rd times that you said you will shp out but it never happen. Just empty promise. You have the lychee flavour that I order in stock and should be able to ship out. You don't want this business say so, otherwise pls ship out today!

    Answer : [Re] Inquiry related delivery from mla****

    We have asked for delivery of Sugarlolo Konjac Jelly Lychee regarding order no.310062518.

    Regarding order no. 310062517, Sugarlolo Konjac Jelly All in 1 Package wil be delivered after the product is restocked next week.

    Again, we offer you a sincere apology for the inconvenience.

    Question : [Re] Inquiry related delivery from mla****

    You said you have asked for delivery of one of my order (lychee flavour). Has it been shipoed? NO TRACKING number! Why?

    Answer : [Re] Inquiry related delivery from mla****

    It is because we separated Lychee from All in 1 Package in a delivery system in order to take out Lychee only. We will check if the product is really being shipped to you. Thank you.

    Question : [Re] Inquiry related delivery from mla****

    Regardless of what you are shipping, there should be a TRACKING NUMBER! Tracking number is for parcel track not content track.

    Answer : [Re] Inquiry related delivery from mla****

    Regardless of what you are shipping, there should be a TRACKING NUMBER! Tracking number is for parcel track not content track.

    Question : [Re] Inquiry related delivery from mla****

    We will ask for tracking no. of your delivery to Qoo10 system dept and let you know as soon as we get the info!

    Answer : [Re] Inquiry related delivery from mla****

    You should be able to confirm whether the item has been shipped out right? You are the one that asked for item to ship and courier company pick up the item from you. Not Qoo10!!!!!

    Question : [Re] Inquiry related delivery from mla****

    Tracking number should have been generated once you asked for item pick up from the courier company! So tracking number please!

    Answer : [Re] Inquiry related delivery from mla****

    Again, we separated Lychee from All in 1 Package in a delivery system. As this is not a normal delivery process, we cannot get a tracking number either.

    However, we could check through our system that your product has been taken out to logistics center 26 Nov 16:26. We have asked for exact tracking number to Qoo10 system dept and as soon as we get an answer from them, we will let you know right away!

    Question : [Re] Inquiry related delivery from mla****

    When is the expected delivery date of tge item?

    Answer : [Re] Inquiry related delivery from mla****

    We offer you a sincere apology for the inconvenience. We have gone through the refund process regarding this order. Again, we are really sorry for this issue.

  • Question : Inquiry for the item from che****Nov 21, 2019

    When will you restock pineapple and lemon flavours?

    Answer : [Re] Inquiry for the item from che****

    Dear customer.
    Pineapple products are discontinued and unfortunately there is no resale schedule. Thank you.

  • Question : Inquiry for the item from Mei****Nov 20, 2019

    No more yogurt?

    Answer : [Re] Inquiry for the item from Mei****

    Dear, customer.
    The product you inquired about is now in the market and can be purchased. Thank you.

  • Question : Inquiry for the item from rac****Nov 19, 2019

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★Black Friday Event★[INTAKE] Brand Box - Limited Qty / A set 50Qty B set 50Qty
★Black Friday Event★[INTAKE] Brand Box - Limited Qty / A set 50Qty B set 50Qty
Item Q&A
  • Question : Inquiry for the item from jan****Nov 30, 2019

    Hi I wana ask this box got 50 items? Or 12?

    Answer : [Re] Inquiry for the item from jan****

    Dear Customer

    We are sorry for the late reply. basically contains 3 products.

    Main item - Sugarlolo Konjac Jelly Apple or Green Grape
    Sub Item 1 - ?
    Sub Item 2 - ?

    As this product is a mystery box, we cannot inform you about the exact sub item! Thank you!

[CHC] Green mate burning booster - 1 box / Diet / Moisturizing skin / Kfood / Kbeauty
[CHC] Green mate burning booster - 1 box / Diet / Moisturizing skin / Kfood / Kbeauty
Item Q&A
  • Question : Inquiry for the item from nqb****Nov 23, 2019

    How long before a meal should this be taken?

    Answer : [Re] Inquiry for the item from nqb****

    Dear, customer.
    You can have the product 30 minutes before meals. Thank you.

  • Question : Inquiry for the item from nqb****Nov 21, 2019

    I'm currently fasting 16:8, only eating for 8 hours. Can I still take 2 tablets after every meal on an 8 hour schedule or will that be too close of an interval between supplements?

    Answer : [Re] Inquiry for the item from nqb****

    Dear, customer.
    If you eat this product for only 8 hours, you need to eat 2 before you eat.
    However, it is recommended that you drink a lot of water because you need moisture.
    Thank you.

  • Question : Inquiry for the item from nqb****Nov 08, 2019

    Can I take it with the CHC Red Ginseng from your brand?

    Answer : [Re] Inquiry for the item from nqb****

    As well as the Night Fat Down Essence? Can all 3 be taken together in one day?

    Question : [Re] Inquiry for the item from nqb****

    Dear, customer.
    You can eat all the products you have inquired about together. However, it may cause overreaction (ex. allergies) depending on your individual constitution, so it is recommended that you check the raw materials and their contents before taking them.

  • Question : Inquiry for the item from ang****Aug 13, 2019

    the tablet to be taken 30 minutes before food?

    Answer : [Re] Inquiry for the item from ang****

    Dear, customer.
    You can eat it 10 minutes before food
    Thank you.

  • Question : Inquiry for the item from Yiw****Mar 20, 2019

[INTAKE] Soy Milk Series - 1 box / Low Calorie / Nutritious / Kfood
[INTAKE] Soy Milk Series - 1 box / Low Calorie / Nutritious / Kfood
Item Q&A
  • Question : Inquiry for the item from jas****Nov 19, 2019

    What is the expiry of the product?

    Answer : [Re] Inquiry for the item from jas****

    Dear, customer.
    The expiration date for the product concerned is 2020-01-21.
    Thank you.

  • Question : Inquiry for the item from emm****Sep 14, 2019

    May I know when is the expiry date?

    Answer : [Re] Inquiry for the item from emm****

    Dear, customer.
    Let me show you the expiration date of the product you inquired about.
    2020-01-21
    Thank you.

  • Question : Inquiry for the item from kaz****Sep 09, 2019

    What is expiry date of soymilk

    Answer : [Re] Inquiry for the item from kaz****

    Dear. customer.
    The expiration date of Soymilk is 2020-01-21.
    Thank you.

  • Question : Inquiry from dar****Jul 09, 2019

    Will soy milk with Brazil nuts be available soon?

    Answer : [Re] Inquiry from dar****

    Dear, customer.
    The Brazil nut product you asked for will be in tomorrow. Thank you.

    Question : [Re] Inquiry from dar****

    Hi, I still don't see it

    Answer : [Re] Inquiry from dar****

    Dear, customer.
    The Brazil nut product you asked for will be in today Thank you.

    Question : [Re] Inquiry from dar****

    Just ordered 2 boxes :) thank you

    Answer : [Re] Inquiry from dar****

    Thank you and Have a nice day :)

  • Question : Inquiry for the item from ice****Jul 16, 2019

    Dear Seller,

    I'd like to know expiry date of Soy Brazil Nut, thanks!

    Answer : [Re] Inquiry for the item from ice****

    Dear, customer.
    The expiration date for Brazil nuts is 2020-01-24.
    Thank you.

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[INTAKE] Morning Porridge - 6+1 packs / Breakfast / No MSG / Meals / Kfood
[INTAKE] Morning Porridge - 6+1 packs / Breakfast / No MSG / Meals / Kfood
Item Q&A
  • Question : Inquiry for the item from kia****Nov 12, 2019

    Hi! May I know when will the kimchi octopus flavour be restocked?

    Answer : [Re] Inquiry for the item from kia****

    Dear, customer.
    The product you inquired about is a discontinued product and unfortunately there is no resale schedule. Thank you.

  • Question : Inquiry for the item from Mei****Oct 19, 2019

  • Question : Inquiry for the item from fzf****Oct 17, 2019

    Hi, Any pork or beef in the item?

    Answer : [Re] Inquiry for the item from fzf****

    Dear, customer.
    This product is eggs, buckwheat, soybeans, wheat, crab, shrimp, pork, boksoonga, tomato, walnuts, chicken, beef, squid and squid.Manufactured in manufacturing facilities such as shellfish products. Please keep in mind
    Thank you.

  • Question : Inquiry for the item from fec****Oct 09, 2019

    Will have restock for Oats?

    Answer : [Re] Inquiry for the item from fec****

    Dear, customer.
    The item of oat you inquired about will be worn today. Thank you.

  • Question : Inquiry for the item from lin****Sep 14, 2019

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[INTAKE] MEALS Light - 6+1 bottles / Simple Breakfast / HMR / Kfood
[INTAKE] MEALS Light - 6+1 bottles / Simple Breakfast / HMR / Kfood
Item Q&A
  • Question : Inquiry for the item from che****Nov 07, 2019

    Hi,

    When will you restock cafe latte?

    Answer : [Re] Inquiry for the item from che****

    Dear, customer.
    The product you inquired about is not scheduled to be re-stocked as a single product. Thank you.

  • Question : Inquiry for the item from ste****Oct 14, 2019

    Hi. Is it possible to swap the bottles for pouches? If yes, could you add options for pouches please? Thanks!

    Answer : [Re] Inquiry for the item from ste****

    Dear, customer.
    I'm sorry, but you can't change the options.
    Thank you.

  • Question : Inquiry for the item from ong****Sep 21, 2019

  • Question : Inquiry for the item from leo****Sep 18, 2019

    This price is for only 1 bottle or 6+1 ?

    Answer : [Re] Inquiry for the item from leo****

    Dear, customer.
    Yes, that’s right.
    you can receive 7 bottle when purchasing the product. Thank you.

  • Question : Inquiry for the item from app****Sep 10, 2019

    When is the expiry date for current available flavours?
    Thanks :)

    Answer : [Re] Inquiry for the item from app****

    Dear, customer.
    I'll give you the expiration date.
    Velvet Kakao 2020-05-19
    Royal milktea 2020-05-21
    Sweetgrain 2019-12-16
    meals 3.1 Coconut 2020-02-01
    meals 3.1 Grain 2020-03-05
    meals 3.1 Soy 2020-03-31
    Thank you.

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[INTAKE] Sugarlolo Fruit Syrup - 1 jar (Green Mandarin / Citron)
[INTAKE] Sugarlolo Fruit Syrup - 1 jar (Green Mandarin / Citron)
Item Q&A
  • Question : Inquiry for the item from cha****Oct 20, 2019

    What is the contents of the items, 500g/ml or 1kg/1000ml?

    Answer : [Re] Inquiry for the item from cha****

    Dear, customer.
    The product you inquired about is 400g/ml
    Thank you.

[INTAKE] Morning soup - 4 cups(Sweet Corn / Mushroom / Triple Cheese) / Breakfast / Kfood
[INTAKE] Morning soup - 4 cups(Sweet Corn / Mushroom / Triple Cheese) / Breakfast / Kfood
Item Q&A
  • Question : Inquiry for the item from yan****Sep 23, 2019

    Hi. May I know if your products contain MSG?

    Answer : [Re] Inquiry for the item from yan****

    Dear, customer.
    The product you inquired about does not contain MSG. Thank you.

[INTAKE] Black Sugar Grain Drink - 5 bottles / Dessert / Healthy Drink / / Nutritious / Kfood
[INTAKE] Black Sugar Grain Drink - 5 bottles / Dessert / Healthy Drink / / Nutritious / Kfood
Item Q&A
  • Question : Inquiry for the item from mim****Sep 08, 2019

    For the black sugar mixed grain drink,what is the expiry date? What r the benefits of drinking this?

    Answer : [Re] Inquiry for the item from mim****

    Dear, customer.
    The expiration date of the product you inquired about is 2020-08-25
    Thank you.

[INTAKE] Special price! Expired soon! ~65%SALE / kfood
[INTAKE] Special price! Expired soon! ~65%SALE / kfood
Item Q&A
  • Question : Inquiry for the item from iam****Aug 24, 2019

    What is human biotics?

    Answer : [Re] Inquiry for the item from iam****

    Dear, customer.
    It's lactobacillus.
    Thank you.

  • Question : Inquiry for the item from moo****Aug 06, 2019

  • Question : Inquiry for the item from xia****Aug 01, 2019

  • Question : Inquiry for the item from rai****Jul 25, 2019

  • Question : Inquiry for the item from ste****Jul 17, 2019

    Hi, what's the expiry date for sweet grain meals light? Thanks.

    Answer : [Re] Inquiry for the item from ste****

    Dear, customer.
    I'll let you know the expiration date.
    Sweetgrain 2020-05-20
    Thank you.

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[INTAKE] CHC Pocket Protein - 10 packs (Sweet Almond / Mild Chocola)
[INTAKE] CHC Pocket Protein - 10 packs (Sweet Almond / Mild Chocola)
Item Q&A
  • Question : Inquiry for the item from chr****Aug 19, 2019

    Hi, how do I choose the flavours? Or do the 10 packets come with 5 chocolate and 5 almond? Thanks.

    Answer : [Re] Inquiry for the item from chr****

    Dear, customer.
    I'm very sorry for the inconvenience.
    Please note that we have changed to select an option at this time Thank you.

인테이크 모닝 서리태/귀리 4+1
인테이크 모닝 서리태/귀리 4+1
Item Q&A
  • Question : Inquiry for the item from jas****Jul 18, 2019

    What is the nutrition facts?
    Expiry date?
    Suitable for children?

    Answer : [Re] Inquiry for the item from jas****

    Dear, customer.
    The expiration date of the Morning Oat product is 2019-10-01, and the details of the product will be uploaded sometime next week. Thank you.

  • Question : Inquiry for the item from ccn****Apr 07, 2019

    Hi seller, can i have the nutrition facts for morning oats? Thks.

    Answer : [Re] Inquiry for the item from ccn****

    Any replies?

    Question : [Re] Inquiry for the item from ccn****

    Hi, customer.
    I am very sorry for the delay in your reply.
    We are requesting confirmation from the department in charge, and we will forward it to you as soon as we receive your reply.
    Thank you.

    Answer : [Re] Inquiry for the item from ccn****

    Any updates seller? thanks.

    Question : [Re] Inquiry for the item from ccn****

    No reply, seller? Still waiting for information on nutrition values for oat.

    Answer : [Re] Inquiry for the item from ccn****

    Dear, customer.
    We have requested it from the department in charge and will upload it soon. Thank you for your patience.

♥Diet Jelly♥ Water shine Diet Jelly / Weight Loss / Burns Body Fat
♥Diet Jelly♥ Water shine Diet Jelly / Weight Loss / Burns Body Fat
Item Q&A
INTAKE MEALS 3.1 (6+1) / Simple breakfast / HMR / Rice
INTAKE MEALS 3.1 (6+1) / Simple breakfast / HMR / Rice
Item Q&A
  • Question : Inquiry for the item from val****May 05, 2019

    Seems like very difficult to dissolve?

    Answer : [Re] Inquiry for the item from val****

    Dear, customer.
    Add water, turn the bottle over, remove the powder, and shake it to mix well. You can eat the product without difficulty. Thank you.

  • Question : Inquiry for the item from car****Feb 13, 2019

    Hi there are two markings on the bottle. which one should we folloe to add water to?

    Answer : [Re] Inquiry for the item from car****

    Hi, customer.
    If you'd like to eat something strong, you'll have to go to the bottom.If you want to eat tender, pour water to the top line.

  • Question : Inquiry for the item from car****Jan 24, 2019

    Hi seller can we add hot water or cold milk into the bottle? will the powder dissolve easily if I add cold milk?

    Answer : [Re] Inquiry for the item from car****

    Hello, we're INTAKE

    In the case of Mills Bottle type, it can be recycled as a pet material and is very safe for toxicity. In the case of a pet, it is highly heat resistant (temperature 60 to 100 degrees) so you can add warm milk, but it is recommended to mix it with warm water or milk, as too high a temperature such as boiling water can destroy nutrients.

  • Question : Inquiry for the item from car****Jan 24, 2019

    Hi seller can we add hot water or cold milk into the bottle? will the powder dissolve easily if I add cold milk?

    Answer : [Re] Inquiry for the item from car****

    Hello, we're INTAKE

    In the case of Mills Bottle type, it can be recycled as a pet material and is very safe for toxicity. In the case of a pet, it is highly heat resistant (temperature 60 to 100 degrees) so you can add warm milk, but it is recommended to mix it with warm water or milk, as too high a temperature such as boiling water can destroy nutrients.

  • Question : Inquiry for the item from car****Dec 21, 2018

    Is this suitable for vegetarian?

    Answer : [Re] Inquiry for the item from car****

    Hello, we're Intake.
    The Mills 3.1 product you've inquired about is a non-fat product. Thank you.

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