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Item Question & Answer
[IONA] GL24 Portable Ceramic Cooker Hob | Suitable Steamboat | Multi Cooking | Dual Heating Ring
[IONA] GL24 Portable Ceramic Cooker Hob | Suitable Steamboat | Multi Cooking | Dual Heating Ring
Item Q&A
  • Question : Inquiry for the item from SKMay 12, 2021

  • Question : Inquiry for the item from GLApr 03, 2021

    Hi seller,
    Would like to check regarding the timer for this cooker ...
    (a) what is the minimum increment (eg, 1 min) ?
    (b) what is the maximum duration (eg. 3 hrs) ?
    Rgds.

    Answer : [Re] Inquiry for the item from GL

    Dear Customer, the timer can set up to 3 hours. Thank you.

  • Question : Inquiry for the item from GLApr 03, 2021

    Hi seller,
    Does the length of this cooker which was shown as 41cm in the photo on your webpage, include the 2 side handles ?
    Rgds.

    Answer : [Re] Inquiry for the item from GL

    Dear customer, the length does include the 2 handles. Thank you.

  • Question : Inquiry for the item from xinyustellaApr 01, 2021

    Hi. Can it use with Japanese Claypot?

    Answer : [Re] Inquiry for the item from xinyustella

    Dear customer, our GL24 can use any pot. Thank you.

    Question : [Re] Inquiry for the item from xinyustella

    Thank you
    Order placed

    Answer : [Re] Inquiry for the item from xinyustella

    Dear Customer, Thank you for your purchase, item will be packed and shipped today morning. Thank you.

  • Question : Inquiry for the item from CKMar 13, 2021

    Hi, may I know does this come with a warranty?

    Answer : [Re] Inquiry for the item from CK

    Dear Customer, all IONA products come with 12 months warranty. Thank you.

+View all Notice, FAQ, Q&A >>
IONA AirWave (Stand | Wall | Table) Fan / Air Circulator - Best Sellers! GLSF | GLTF | GLWF Series
IONA AirWave (Stand | Wall | Table) Fan / Air Circulator - Best Sellers! GLSF | GLTF | GLWF Series
Item Q&A
  • Question : Inquiry from iaaronlim4May 10, 2021

  • Question : Inquiry for the item from happylimsMay 10, 2021

    Hi seller, when is the $22 per 16 inch promo back?

    Answer : [Re] Inquiry for the item from happylims

    dear customer, as we have just ended the promotion, the next one would not ba very soon. Do follow us to get the latest information. Thank you.

  • Question : Inquiry for the item from tiuleiMay 10, 2021

    10 GLSF168 16 inch Stand Fan (+S$2.00)
    Hi can I ask for this model the cover is it click on or need screw to unlock for washing. I have issue using screw driver to open up the cover for washing as it's troublesome.

    Answer : [Re] Inquiry for the item from tiulei

    BTW what's the different between 165 and 168.?

    Question : [Re] Inquiry for the item from tiulei

    Dear Customer, all stand fan is click on covers. the difference between 165 and 168 is the speed control position and the colors. Thank you.

    Answer : [Re] Inquiry for the item from tiulei

    Ok boss if it's click on type than I will place order now. Thank you boss.

    Question : [Re] Inquiry for the item from tiulei

    Dear Customer, Thank you for your purchase, we will be packed and shipped out the order tomorrow morning. Thank you.

  • Question : Inquiry for the item from happylimsMay 09, 2021

    Hi seller - where is the speed control button for model GLSF165

    Answer : [Re] Inquiry for the item from happylims

    Dear Customer, thank you for your inquiry, the speed control is at the motor head area. thank you.

  • Question : Inquiry for the item from AudreyMay 07, 2021

    Hi need to order 10 fans for charity, but your limit is only 3, please advise how to purchase

    Answer : [Re] Inquiry for the item from Audrey

    Dear Customer, Thank you for your purchase, when do you need the fan? however the fan may have some difference, as q10 is supporting the cost for this deal. Thus we can buy at $22. perhaps you can use different account to purchase it. Thank you.

    Question : [Re] Inquiry for the item from Audrey

    Its ok just now i call in, the guy informed to ask my staff to use separate account to purchase.
    Please help to check before delivery, i dont want to send faulty items for charity. Thanks!

    Answer : [Re] Inquiry for the item from Audrey

    Dear Customer, Thank you for your purchase. We will always check before shipped out, however product handling will be under Qxpress. Should there be any faulty issues, we can exchange within 15 days upon received. Thank you.

+View all Notice, FAQ, Q&A >>
IONA GLRC061 0.6L Rice Cooker with Stainless Steel Steamer
IONA GLRC061 0.6L Rice Cooker with Stainless Steel Steamer
Item Q&A
  • Question : Inquiry for the item from ck04226May 10, 2021

    May i know is the rice cooker PFOA, PTFE & PFAS free? Thq.

    Answer : [Re] Inquiry for the item from ck04226

    Dear Customer, the non stick pot is make of teflon, for rice cooker without, it will be our GLRC181 pure stainless steel rice cooker. Thank you.

    Question : [Re] Inquiry for the item from ck04226

    Thq.

    Answer : [Re] Inquiry for the item from ck04226

    You're welcome.

  • Question : Inquiry for the item from bud****May 22, 2019

    Hi,

    can this cook only one cup rice? Getting for my mother, only one person, wonder if can cook so little rice?
    Thanks.

    Answer : [Re] Inquiry for the item from bud****

    Saw you have a 0.3L, does that comes with steamer also? Or can add on and get the steamer?

    Question : [Re] Inquiry for the item from bud****

    Dear Customer, yes its able to cooke one cup of rice too. We do not have the steamer for the 0.3L. thank you.

[IONA] 2.8L | 5.0L Multi Cooker | Steamboat| Yuan Yang Pot | GLS282 | GLS189
[IONA] 2.8L | 5.0L Multi Cooker | Steamboat| Yuan Yang Pot | GLS282 | GLS189
Item Q&A
  • Question : Inquiry for the item from carine_fatfatMay 10, 2021

    Hi, I brought this item and yesterday was the first time used for celebrating mother day, but disappointed, the power keep on and off "spoiled". can do exchange ? Your fast reply is much appreciated, thanks.

    Answer : [Re] Inquiry for the item from carine_fatfat

    Dear customer, the on and off is a function to prevent the cooker overheat. Should you put max when cooking, it will boil. For initial boiling, please use the cover and let it boil for 10-15mins. Should it have other concerns, we are here to assist you. Thank you.

  • Question : Inquiry for the item from SusantngscFeb 28, 2021

    When will you restock yuan yang pot?

    Answer : [Re] Inquiry for the item from Susantngsc

    Dear Customer, Thank you for your message, new stock will only arrive in end of March 2021. Thank you.

  • Question : Inquiry for the item from DestinyFeb 20, 2021

    When will there be restock for Gls189?

    Answer : [Re] Inquiry for the item from Destiny

    Dear Customer, Thank you for your inquiry, new stock will only arrive in end mar. Thank you.

    Question : [Re] Inquiry for the item from Destiny

    Thank you

    Answer : [Re] Inquiry for the item from Destiny

    You're welcome.

  • Question : Inquiry for the item from joannegohFeb 21, 2021

    Hi any stock coming for GLS189?

    Answer : [Re] Inquiry for the item from joannegoh

    Dear Customer, Thank you for your inquiry, new stock will only arrive in end mar. Thank you.

  • Question : Inquiry for the item from jessloh22Feb 18, 2021

    Hi,

    Do you sell the GLS189 non-stick single pot ? Not the yuan yang, but the single one tha tI can use for frying.

    Answer : [Re] Inquiry for the item from jessloh22

    Dear Customer, Thank you for your purchase, for GLS189, we only have yuan yang pot, do not have single pot.
    For single pot only GLS282. Thank you.

+View all Notice, FAQ, Q&A >>
IONA GLSF4588 18 inch Stand Fan
IONA GLSF4588 18 inch Stand Fan
Item Q&A
  • Question : Inquiry for the item from zubiemdMay 06, 2021

    Hi, I bought last yr Oct, 26, 2020 and the blades are snapped, not even a year. See picture. How to get the blades replaced? Thanks

    Answer : [Re] Inquiry for the item from zubiemd

    Dear Customer, you may purchase the fan blade at our service center at 233 Ubi Ave 4, Singapore 408818. Thank you.

    Question : [Re] Inquiry for the item from zubiemd

    Blades are not under warranty? How much is the price?

    Answer : [Re] Inquiry for the item from zubiemd

    Dear Customer, Warranty covers with the motor parts. the blade is cost $3 inc GST. Thank you

  • Question : Inquiry for the item from 241****Apr 28, 2020

    Hi, as of 28 April 2020, is stock still available for this 18-inch Iona fan? If it is still available, then i will proceed to submit the order online

    Answer : [Re] Inquiry for the item from 241****

    Dear Customer, Thank you for checking with us, The model you are looking at is out of stocks already. You may check out our GLSF163/165. Thank you.

IONA GL103 10L Toaster Oven | Red Color | Able to Fit 4 Breads
IONA GL103 10L Toaster Oven | Red Color | Able to Fit 4 Breads
Item Q&A
  • Question : Inquiry for the item from mark_mhlowApr 28, 2021

  • Question : Inquiry related delivery from ngsehboonApr 22, 2021

    If I order now, when can I self collect from store

    Answer : [Re] Inquiry related delivery from ngsehboon

    Dear Customer, Thank you for your message, if you order now, you may come immediately for collection.

    Question : [Re] Inquiry related delivery from ngsehboon

    below is our address and operation timing. Thank you.

    Answer : [Re] Inquiry related delivery from ngsehboon

    please find below attached image for your reference. Thank you. \

  • Question : Inquiry related delivery from philkoo1310Apr 17, 2021

    Hello seller,
    If I order today (17 Apr), when can I received the oven?

    Answer : [Re] Inquiry related delivery from philkoo1310

    Dear Customer, Thank you for your purchase, your order will be shipped out today morning, qxpress will deliver within 2-3 working days. Thank you.

    Question : [Re] Inquiry related delivery from philkoo1310

    Dear seller, this toaster oven does not comes with warranty?
    Without invoice how to apply the warranty?
    Kindly advise please

    Answer : [Re] Inquiry related delivery from philkoo1310

    Dear Customer, we have stop issusing warranty cards, you may screenshot your q10 purchase details as proof of purchase for further product servicing. Thank you.

  • Question : Inquiry from yhcyeoApr 08, 2021

  • Question : Inquiry related delivery from Leeyuehang1025Feb 09, 2021

    Hi seller if order today when can i receive

    Answer : [Re] Inquiry related delivery from Leeyuehang1025

    Dear Customer if u order today you will receive the item next week due to CNY

+View all Notice, FAQ, Q&A >>
IONA 18L/ 28L Electric Convection and Rotisserie Oven | Big Capacity | GL1803 | GL2801 with 2 trays
IONA 18L/ 28L Electric Convection and Rotisserie Oven | Big Capacity | GL1803 | GL2801 with 2 trays
Item Q&A
  • Question : Inquiry for the item from ho_jenny_99Apr 02, 2021

    Hi

    How to preheat iona oven to 190 degree?
    Isn't just on the upper temperature to 190 degree and lower temperature to 190 degree ?
    Do I need to set timer when I preheat the oven?
    How do I know the oven has preheat to 190 degree?

    Answer : [Re] Inquiry for the item from ho_jenny_99

    Dear Customer, Thank you for your purchase, we will encourage pre heat of a temperature of the food you are cooking for about 15mins. Thank you.

  • Question : Inquiry for the item from marytteoDec 26, 2020

  • Question : Inquiry for the item from densoh77Aug 29, 2020

    Hi, for the 18L oven, is there a removable crumb tray?

    Answer : [Re] Inquiry for the item from densoh77

    Dear Customer, Thank you for your inquiry, there is removable crumb tray inside the oven. Thank you.

    Question : [Re] Inquiry for the item from densoh77

    Thanks for your confirmation. I have actually ordered on 29 Aug via my wife's account!

    Answer : [Re] Inquiry for the item from densoh77

    Dear customer, Thank you for your order, we have packed and waiting for q10 team to collect for delivery. Thank you.

    Question : [Re] Inquiry for the item from densoh77

    Thank you for your quick action.

    Answer : [Re] Inquiry for the item from densoh77

    thank you

  • Question : Inquiry for the item from jinwoonAug 27, 2020

    HI,

    May i know, do you still have the 48L electric oven?

    Kindly advise.
    thanks
    jin woon

    Answer : [Re] Inquiry for the item from jinwoon

    Dear Customer, Thank you for your inquiry, New stock will be arriving first week of Sep. Thank you.

  • Question : Inquiry for the item from susinaliuAug 14, 2020

    Hi Seller, May I know while baking will the light bulb on? I bought 28L for my sis, she told me while baking light bulb is not on, But when on grill mode, the light bulb is on. Something wrong? pls advice. Tq

    Answer : [Re] Inquiry for the item from susinaliu

    Dear Customer, Thank you for your message, our 28L oven does not comes with internal light. would you like to confirm on the issues with you sis? Thank you.

+View all Notice, FAQ, Q&A >>
IONA 1.5L / 1.8L Cordless Kettle Jug / Flask | Stainless Steel | Fast Boiling | GLK153 | GLK187
IONA 1.5L / 1.8L Cordless Kettle Jug / Flask | Stainless Steel | Fast Boiling | GLK153 | GLK187
Item Q&A
  • Question : Inquiry for the item from evonne74_limApr 02, 2021

    Hi! May i ask how ling is the warranty for this priduct? Thank you

    Answer : [Re] Inquiry for the item from evonne74_lim

    Dear Customer, All IONA products have 12 months warranty. Thank you.

  • Question : Inquiry from yeuwengsungMar 30, 2021

    Hi, what is your operating hours for collection?

    Answer : [Re] Inquiry from yeuwengsung

    Dear Customer, please find below image for our address and operating hours. Thank you.

  • Question : Inquiry from yeuwengsungMar 30, 2021

    Hi, what is your operation hours for collection?

    Answer : [Re] Inquiry from yeuwengsung

    Dear customer, thank you for your message, we have replied you on the other chat. thank you.

  • Question : Inquiry for the item from leeyp70Mar 28, 2021

    Hi may I know what is the material made of insjde the kettle?

    Answer : [Re] Inquiry for the item from leeyp70

    Dear Customer, it is make of 304 food grade stainless steel. Thank you.

    Question : [Re] Inquiry for the item from leeyp70

    Noted, thank you

    Answer : [Re] Inquiry for the item from leeyp70

    Thank you

  • Question : Inquiry for the item from eissejeelJan 28, 2021

    Notice there's 1 year warranty but how to prove our purchase date and dealer?

    Answer : [Re] Inquiry for the item from eissejeel

    Dear Customer, you can take a screen shot of your purchase and show us in future if there is any warranty claims.

    Question : [Re] Inquiry for the item from eissejeel

    Oh OK. Noted with thanks

    Answer : [Re] Inquiry for the item from eissejeel

    You're welcome.

+View all Notice, FAQ, Q&A >>
[IONA] GLRC031 Mini Rice Cooker 0.3L | Slim Portable Design | Perfect for Small Meals | 1-2 pax
[IONA] GLRC031 Mini Rice Cooker 0.3L | Slim Portable Design | Perfect for Small Meals | 1-2 pax
Item Q&A
  • Question : Inquiry for the item from ohjulie7Mar 03, 2021

    Hi the video shows can cook rice and soup. However, instruction manual says that cooler only for cooking rice, and will malfunction if used to boil water or cook porridge. Will the warranty be voided if I use it to cook soup (as shown in the video) but it spoils?

    Answer : [Re] Inquiry for the item from ohjulie7

    Dear customer, cooker can cook soup with liquid not touching the cover. this is to prevent water overflow out from the cooker. We will need to cover the cooker in order for the soup to boil. Hope it helps. Thank you.

  • Question : Inquiry for the item from Joycec244Jan 20, 2021

    Hello, does this rice cooker have a keep warm function?

    Answer : [Re] Inquiry for the item from Joycec244

    Dear Customer, the rice cooker has keep warm function. Thank you.

  • Question : Inquiry for the item from whizJan 09, 2021

    How many cup is written on the inside of the pot?

    Answer : [Re] Inquiry for the item from whiz

    Dear Customer, it can cook 1-2 cups of rice. thank you.

  • Question : Inquiry for the item from 12zoukAug 20, 2020

    Hello

    Is it made in Japan?

    Using the usual rice cup to measure, how many cups would it be able to cook?

    Thank you

    Answer : [Re] Inquiry for the item from 12zouk

    Dear Customer, the item is made in China. You can cook 1.5 - 2 cups. Thank you

    Question : [Re] Inquiry for the item from 12zouk

    Oh! It said Japan as place of manufacture!

    Ok thank you

    Answer : [Re] Inquiry for the item from 12zouk

    You're welcome.

  • Question : Inquiry for the item from tanks2Jul 17, 2020

    is it non stick rice cooker?

    Answer : [Re] Inquiry for the item from tanks2

    Dear Customer, yes it is.

    Question : [Re] Inquiry for the item from tanks2

    Thx for your quick reply , i just ordered thx.

    Answer : [Re] Inquiry for the item from tanks2

    You're welcome.

+View all Notice, FAQ, Q&A >>
IONA 0.45L Electric Hot Cup (GLCC805) All in One Cooking Cup
IONA 0.45L Electric Hot Cup (GLCC805) All in One Cooking Cup
Item Q&A
  • Question : Inquiry for the item from genevachingMar 01, 2021

    Hi. Is it possible to just purchase the ceramic cup? I dropped mine and broke it. The cooker base is still working fine. So would need to replace the ceramic cup only.

    Answer : [Re] Inquiry for the item from genevaching

    Dear Customer, we have received your message from lazada too. the Cup plus cover will cost $5.5 including GST. You may visit our service center and make a purchase. Thank you.

  • Question : Inquiry for the item from SgCh000Aug 29, 2020

  • Question : Inquiry for the item from excel_goalAug 13, 2020

    May I kno wat is the total weight of this item ?

    Answer : [Re] Inquiry for the item from excel_goal

    Dear Customer, it is less than 0.8kg. Thank you.

  • Question : Inquiry related delivery from Eri****May 05, 2020

    Hi, if I place order today when is the soonest I can receive it? Thanks

    Answer : [Re] Inquiry related delivery from Eri****

    Dear Customer, Thank you for your inquiry, if you are ordering today, it will be likely to reach on next monday as thursday is PH and online orders has surged across Singapore. 3-5 working days. Thank you.

    Question : [Re] Inquiry related delivery from Eri****

    Hi, thank you for the prompt response. I have placed an order. Thank you and take care.

    Answer : [Re] Inquiry related delivery from Eri****

    Thank you, stay safe.

    Question : [Re] Inquiry related delivery from Eri****

    Hi. The shipping date is reflected as 29 May, is this accurate? No ready stock in sg? I wish to receive it next week, any advice? Perhaps change colour? Thanks.

    Answer : [Re] Inquiry related delivery from Eri****

    Dear Customer, we will be packing on Monday and shipping out next Tuesday. We have ready stocks in warehouse.

    Question : [Re] Inquiry related delivery from Eri****

    OK thanks so much for the prompt response 🙏

    Answer : [Re] Inquiry related delivery from Eri****

    Thank you.

    Question : [Re] Inquiry related delivery from Eri****

    Hi, I have received the product very quickly and tried to boil water. After 40 minutes it still does not come to bubbling boil, only some steam. Is this normal?

    Answer : [Re] Inquiry related delivery from Eri****

    Dear Customer, in our listing, there is a video showing the boiling part. could we confirm that it does not boil similar to our video? Thank you.

    Question : [Re] Inquiry related delivery from Eri****

    Hi, thanks for the reply. I have just watched your video. Sad to say there was no bubble at all when I tested the product.. Practically no movement to the water.. Some steam, yes. After 40 minutes I used my non contact thermometer, it was about 85 degrees.. I wanted to buy this to cook instant noodles.. Please advise.

    Answer : [Re] Inquiry related delivery from Eri****

    Dear Customer, Thank you for the call earlier on, We do a 1-1 exchange with you 1-1 of a new cooker base, the cup and cover will not be exchanged due to hygiene. Thank you.

    Question : [Re] Inquiry related delivery from Eri****

    I see, I will pack the cooker base in the original box. Thank you for the exchange! Will wait for your call on Tuesday.

    Answer : [Re] Inquiry related delivery from Eri****

    You're welcome.

  • Question : Inquiry for the item from fra****May 08, 2020

    Hi, how long does it take to heat up water from normal temperature to the maximum temperature/ 60 degree celsius?

    Answer : [Re] Inquiry for the item from fra****

    Dear Customer, It should take only 5-10mins. Thank you.

+View all Notice, FAQ, Q&A >>
【12 Months Local Warranty】IONA GLRC03/GLRC061 0.3L/0.6L Rice Cooker
【12 Months Local Warranty】IONA GLRC03/GLRC061 0.3L/0.6L Rice Cooker
Item Q&A
  • Question : Inquiry for the item from whizJan 09, 2021

    How many cups is written on the inside of the pot for 0.3 L and 0.6 L? Does 0.3 L comes with Steam Tray. If self collect, means do not have to pay the $1.99 shipping fee ?

    Answer : [Re] Inquiry for the item from whiz

    Dear Customer, thank you for your message, the 0.3L does not have steam tray, self collection is free. Thank you.

  • Question : Inquiry for the item from miraamiliaAug 19, 2020

    Does it have keep warm function? Besides white rice, is it suitable for cooking brown rice and porridge too?

    Answer : [Re] Inquiry for the item from miraamilia

    Dear Customer, Thank you for your inquiry, this cooker has no warm function, able to cook brown rice, but do take note on the water amount, as brown rice take longer to cook. We will not recommend you to use this cooker to cook porridge. Thank you.

  • Question : Inquiry for the item from maz****Jun 22, 2019

【12 Months Local Warranty】 IONA GLRC10 Multi-Functional Rice Cooker with Steamer Tray - 1L
【12 Months Local Warranty】 IONA GLRC10 Multi-Functional Rice Cooker with Steamer Tray - 1L
Item Q&A
【12 Months Local Warranty】IONA GLK150 1.5L Kettle Jug / Fast Boiling/ Automatic Cut Off
【12 Months Local Warranty】IONA GLK150 1.5L Kettle Jug / Fast Boiling/ Automatic Cut Off
Item Q&A
  • Question : Inquiry for the item from florencemarkDec 02, 2020

  • Question : Inquiry related delivery from ser****Jun 22, 2020

    Hihi.... if i order now, can u deliver tml? To raffles place

    Answer : [Re] Inquiry related delivery from ser****

    Dear Customer, we can pack and ship out tomorrow, you should receive it by Thursday.

    Question : [Re] Inquiry related delivery from ser****

    Ok thanks... before 6pm can received hor?

    Answer : [Re] Inquiry related delivery from ser****

    Dear Customer, Thank you for your inquiry, regarding to the time, we can not assure you as we have no control of Qxpress schedules, you may check q10 app for tracking. Thank you.

    Question : [Re] Inquiry related delivery from ser****

    Ok thanks

    Answer : [Re] Inquiry related delivery from ser****

    You're Welcome.

  • Question : Inquiry for the item from cin****May 30, 2020

    Hi seller,
    How many hours of the keep warm function?

    Answer : [Re] Inquiry for the item from cin****

    Dear Customer, Keep warm function can last up to 12 hours. Thank you.

  • Question : Inquiry related delivery from sho****May 29, 2020

    Hi, how long does it take for delivery?

    Answer : [Re] Inquiry related delivery from sho****

    Dear Customer, Thank you for your inquiry, it will take about 3-5 working days to deliver. Thank you.

  • Question : Inquiry for the item from 211****Apr 11, 2020

    Hi will there be a restock for the white colour?

    Answer : [Re] Inquiry for the item from 211****

    Dear customer, due to the current situation, restock white color will be unlikely for some time, we hope you will like the other kettle products. Thank you.

+View all Notice, FAQ, Q&A >>
【12 Months Local Warranty】IONA Electric Stainless Steel Airpot 5.0L (GLAP1550) / 6.0L (GLAP1560)
【12 Months Local Warranty】IONA Electric Stainless Steel Airpot 5.0L (GLAP1550) / 6.0L (GLAP1560)
Item Q&A
  • Question : Inquiry for the item from janicenicaNov 30, 2020

    Do you have stock? Can send immediately after order?

    Answer : [Re] Inquiry for the item from janicenica

    Dear Customer, we do have stocks, if you purchase today, qxpress will pick up tomorrow morning, usually will reach to you in 2-3 working days. For pick up today, we may choose store pick up. Thank you.

  • Question : Inquiry for the item from yeokengseeSep 11, 2020

    Interior is stainless steel?

    Answer : [Re] Inquiry for the item from yeokengsee

    Dear Customer, Thank you for your inquiry, it is made of food grade stainless steel. Thank you.

  • Question : Inquiry for the item from kel****May 07, 2019

    Airpot GLAP 1550, how long is the power cord? I need minimum 75cm long and these days many appliances power cord all very short ...

    GLAP 1550, if dont switch on electricity, still can pump out water? Some airpot only can pump out water when power is on.

    GLAP 1550, can the top cover be detached(taken out) for easier cleaning?

    Answer : [Re] Inquiry for the item from kel****

    Dear Customer power cable is 114cm. Yes you can pump using the manual air pressure pump. And the cover can be detached for easy cleaning.

【12 Months Local Warranty】IONA GLAP1660  Energy Saving Airpot - 6L
【12 Months Local Warranty】IONA GLAP1660 Energy Saving Airpot - 6L
Item Q&A
  • Question : Inquiry related delivery from lynn_gerlyNov 11, 2020

【12 Months Local Warranty】IONA GLSC07b Baby Slow Cooker [ Replacement Ceramic Pot and Cover Set ]
【12 Months Local Warranty】IONA GLSC07b Baby Slow Cooker [ Replacement Ceramic Pot and Cover Set ]
Item Q&A
  • Question : Inquiry for the item from zenithseah05Nov 03, 2020

    Hi seller, do you sell the silicone cover too? Also do you only sell the cover itself?

    Answer : [Re] Inquiry for the item from zenithseah05

    Hi, pls can you reply me ASAP. As I need to place order soon.

    Question : [Re] Inquiry for the item from zenithseah05

    Hi, pls can you reply me ASAP. As I need to place order soon.

    Answer : [Re] Inquiry for the item from zenithseah05

    Dear Customer, Thank you for your message, We do not sell the cover itself, it comes in a set. Thank you.

    Question : [Re] Inquiry for the item from zenithseah05

    How about the red silicone cover?

    Answer : [Re] Inquiry for the item from zenithseah05

    How about the red silicone cover?

    Question : [Re] Inquiry for the item from zenithseah05

    Do you sell Just the red silicone itself?

    Answer : [Re] Inquiry for the item from zenithseah05

    How long will the delivery take?

    Question : [Re] Inquiry for the item from zenithseah05

    Dear Customer, Thakn you for your message, we do not sell the red silicone, it will be sold in a set, cover with red silicone and pot. item will be shipped out tomorrow morning, estimate friday/sat to arrive. Thank you.

    Answer : [Re] Inquiry for the item from zenithseah05

    So if I place order in a set the pot n cover it come with the red silicone right?

    Question : [Re] Inquiry for the item from zenithseah05

    If I order this it come with the red silicone? If yes that will be great!

    Answer : [Re] Inquiry for the item from zenithseah05

    Do you mean if I order the attached photo item, it will come with the red silicone? As in pot n cover with red silicone right? If so it will be great!

    Question : [Re] Inquiry for the item from zenithseah05

    Dear Customer, It will come with the red silicone, i have informed my packer to take note on this. Thank you.

    Answer : [Re] Inquiry for the item from zenithseah05

    Thank you so much. Please see attached my order no.

    Question : [Re] Inquiry for the item from zenithseah05

    Thakn you for your purchase. :)

  • Question : Inquiry from sih****May 03, 2020

  • Question : Inquiry related delivery from zul****Jun 18, 2019

    Hi if I order today, when can I pick it up?

    Answer : [Re] Inquiry related delivery from zul****

    Dear Customer, tomorrow.

IONA Zisha Purple Clay Auto Slow Cooker 6L / 8.5L / 1.0L / 3.5L) GLSC600 GLSC850 GLSC150 GLSC350
IONA Zisha Purple Clay Auto Slow Cooker 6L / 8.5L / 1.0L / 3.5L) GLSC600 GLSC850 GLSC150 GLSC350
Item Q&A
  • Question : Inquiry for the item from chaccopoSep 26, 2020

    Is there any cookbook provided?

    Answer : [Re] Inquiry for the item from chaccopo

    Dear Customer, Thank you for your message, unfortunately, there wont be any cookbook in this product. Thank you.

  • Question : Inquiry for the item from clorislyeAug 27, 2020

    Can we put the pot on hob to boil the contents before putting inside cooker?

    Answer : [Re] Inquiry for the item from clorislye

    Dear Customer, Thank you for your message, we do not encourage customer to put our inner pot on the hob for cooking then into slow cooker, as pot is made of purple clay, it will crack. Thank you.

  • Question : Inquiry for the item from Pin****Jun 07, 2020

    Hi, may I know the actual nett capacity for the 6L and 8.5L cooker pot could hold?

    Answer : [Re] Inquiry for the item from Pin****

    Dear Customer, 6L and 8.5L is the nett capacity, however we understand we will not put all foods inside, thus you may -20% capacity of each item. Boiling allowance. Thank you.

  • Question : Inquiry for the item from the****May 25, 2020

    For 1.0L cooker, is the cover with plastic knob? Also, is there high low auto function too?

    Answer : [Re] Inquiry for the item from the****

    Dear Customer, we have 2 kinds of cover, you may request for the thick cover. Yes there is low high and auto function.

    Question : [Re] Inquiry for the item from the****

    Thank you

    Answer : [Re] Inquiry for the item from the****

    Thank you.

  • Question : Inquiry for the item from the****May 25, 2020

    For 1.0L cooker, is the cover with plastic knob? Also, is there high low auto function too?

    Answer : [Re] Inquiry for the item from the****

    Dear Customer, replied on previous message.

+View all Notice, FAQ, Q&A >>
IONA 16 inch Stand Fan GLSF167R (5 piece fan blades / remote control / 3 wind modes / 7.5 hr timer)
IONA 16 inch Stand Fan GLSF167R (5 piece fan blades / remote control / 3 wind modes / 7.5 hr timer)
Item Q&A
  • Question : Inquiry for the item from nishafackirSep 11, 2020

    Doea the item needs installation ?

    Answer : [Re] Inquiry for the item from nishafackir

    Dear customer, Thank you for your inquiry, our fan can be install by individual easily, you may refer to our manual for reference. Thank you.

  • Question : Inquiry for the item from 262****Feb 21, 2020

    Can i fix the delivery on Saturday or Sunday during place in the order. bcz im only available to receiver Saturday & Sundays.

    Answer : [Re] Inquiry for the item from 262****

    Dear Customer, for Saturday Sunday receiving, we suggest that you purchase on Thursday, Qxpress will likely be delivering on Saturday and sunday.

  • Question : Inquiry from 238****Jan 08, 2020

    Hi Seller...good morning.
    Could you please confirm the price for this fan.
    The price indicated was $28.80 but I click to select, the price shown was $37.39

    Answer : [Re] Inquiry from 238****

    Dear Customer,
    Good afternoon, the promotion for the fan has ended. Should there be any deals, we will let you know. Thank you.

    Question : [Re] Inquiry from 238****

    Wah...that's fast. Once I received the email from Q0010, I went in and already sold out?

  • Question : Inquiry related return and exchange from ron****Dec 30, 2019

    Hi. The fan I just bought cannot turn. Can I exchange?

    Answer : [Re] Inquiry related return and exchange from ron****

    Dear Customer, we see that you have purchase 2 models. Please advice which model requires exchange?

    Question : [Re] Inquiry related return and exchange from ron****

    The model with the remote control.

    Answer : [Re] Inquiry related return and exchange from ron****

    Dear cuutomer
    thanks
    we will do exchange for you our customer service will call you to arrange the delivery

  • Question : Inquiry related return and exchange from ron****Dec 30, 2019

    Hi. The fan I just bought cannot turn. Can I exchange?

    Answer : [Re] Inquiry related return and exchange from ron****

    Dear Customer, we see that you have purchase 2 models. Please advice which model requires exchange?

+View all Notice, FAQ, Q&A >>
IONA GLSC07B  Baby Slow Cooker 0.7L - Easy Baby Meals
IONA GLSC07B Baby Slow Cooker 0.7L - Easy Baby Meals
Item Q&A
  • Question : Inquiry for the item from ang_hs84Sep 01, 2020

    Hi, is it meant for slow cooking of baby porridge? I mean morning cook evening back will the porridge dry up?

    Answer : [Re] Inquiry for the item from ang_hs84

    Dear customer, Thank you for your inquiry, it will only take a few hours to cook the porridge, thus we dont encourage to till it over 8-12 hours. Thank you.

  • Question : Inquiry from sih****May 03, 2020

  • Question : Inquiry for the item from bee****Apr 24, 2020

    Is it come with inner pot and cover?

    Answer : [Re] Inquiry for the item from bee****

    Dear Customer, yes it has a inner pot with cover for easy washing. Thank you.

  • Question : Inquiry for the item from exq****Jan 10, 2020

    Hi can u tell me the weight of the cooker thank you

    Answer : [Re] Inquiry for the item from exq****

    Dear Customer, The weight of the cooker is about 1.1kg. Thank you.

  • Question : Inquiry for the item from juj****Nov 27, 2019

    How long does it takes to cook porridge or boil soup?
    The plastic burning smell as others are mentioning, it's worrying.

    Answer : [Re] Inquiry for the item from juj****

    dear customer 1 hr. for new set it give some smell and after use 2-3 times it become normal

+View all Notice, FAQ, Q&A >>