Q&A board

Q & A Lists
Item Question & Answer
[코스알엑스]기획전 모든 제품/패치/리퀴드/토너/크림/에멀젼
[코스알엑스]기획전 모든 제품/패치/리퀴드/토너/크림/에멀젼
Item Q&A
  • Question : Inquiry for the item from 235****Dec 12, 2019

    Hi, can you restock Cosrx one step pimple clear pad asap?

    Answer : [Re] Inquiry for the item from 235****

    can you tell me option number?
    i will check

    Question : [Re] Inquiry for the item from 235****

    033

  • Question : Inquiry for the item from shi****Nov 09, 2019

  • Question : Inquiry for the item from Loo****Oct 16, 2019

    Hi

    When will the cosrx clear pad be in stock again?

    Answer : [Re] Inquiry for the item from Loo****

    not yet scedule...
    we still waiting

  • Question : Inquiry for the item from 211****Aug 21, 2019

    Hi, may i know when will AHA whitehead power liquid be restocked?

    Answer : [Re] Inquiry for the item from 211****

    it will be next month will be restock

  • Question : Inquiry for the item from xyz****Aug 20, 2019

    When will the Adv Smail 96 mucin power essence be restocked?

    Answer : [Re] Inquiry for the item from xyz****

    you can buy now

+View all Notice, FAQ, Q&A >>
▶3-DAYS SPECIAL PRICE◀[LANEIGE] All NEW BB Cushion/pore control/whitening/anti aging/skin perfecting
▶3-DAYS SPECIAL PRICE◀[LANEIGE] All NEW BB Cushion/pore control/whitening/anti aging/skin perfecting
Item Q&A
  • Question : Inquiry related delivery from hap****Dec 15, 2019

  • Question : Inquiry for the item from vt3****Dec 15, 2019

  • Question : Inquiry for the item from 212****Nov 08, 2019

    Hi can you please advise where I can choose neutral or cool?

    Thanks

    Answer : [Re] Inquiry for the item from 212****

    sorry what are you meaning i can't undestand

    Question : [Re] Inquiry for the item from 212****

    I mean you don't have option for 13C ivory? I can only choose 13 ivory i cannot choose 13C ivory

    Answer : [Re] Inquiry for the item from 212****

    sorry no have 13C color
    that is discontinue

  • Question : Inquiry for the item from tan****Nov 07, 2019

    Laniege anti Aging BB cushion . Do you have ivory cool? Not in the option for cool,color

    Answer : [Re] Inquiry for the item from tan****

    sorry no have it

  • Question : Inquiry for the item from dor****Nov 04, 2019

    Hi, when is the expiry for bb cushion whitening no. 21 refill?

    Answer : [Re] Inquiry for the item from dor****

    2022

+View all Notice, FAQ, Q&A >>
[HERA]black cushion/foundation/concealer/cover/spread/dot
[HERA]black cushion/foundation/concealer/cover/spread/dot
Item Q&A
  • Question : Inquiry for the item from dio****Dec 15, 2019

  • Question : Inquiry related delivery from The****Dec 10, 2019

  • Question : Inquiry for the item from app****Dec 04, 2019

  • Question : Inquiry for the item from 250****Dec 03, 2019

  • Question : Inquiry for the item from eve****Nov 28, 2019

    Any more Hera Black Cushion Roll the Dice?

    Answer : [Re] Inquiry for the item from eve****

    sosorry about that no have resotock

+View all Notice, FAQ, Q&A >>
[LANEIGE]Cleanser/vitamin brightening cleansing water/fresh oil/perfect pore/lip eye remover
[LANEIGE]Cleanser/vitamin brightening cleansing water/fresh oil/perfect pore/lip eye remover
Item Q&A
  • Question : Inquiry for the item from cha****Dec 14, 2019

  • Question : Inquiry for the item from fun****Sep 22, 2019

  • Question : Upset...Still have not received my item since mid Oct-17Nov 03, 2017

    Hi,

    I am very upset as I have not receive my item since mid Oct-17.

    I can track the details from Qexpress webpage and it always show day by day delivery to recipient then no further updates. And I would appreciate please do not copy paste from Qexpress webpage and update me the status, I just need a proper reply what is going on for this delivery.

    If I still do not receive the item in this week, can I suggest you just refund the money or let me know when is expected to deliver. Please do the needful.

    Thanks.

    Answer : [Re] Upset...Still have not received my item since mid Oct-17

    please tell ke Yoir cart no. I will check first and inform You

  • Question : Inquiry for the item from wen****Oct 18, 2017

    I did not receive my item! You did not mail the ordered items in complete and there is missing of 2 items.

    Answer : [Re] Inquiry for the item from wen****

    I will resend missed item
    Sorry for Your inconveneicne

    Question : [Re] Inquiry for the item from wen****

    The missed items are Laneige Ideal Shadow Quad, No.6 Soft Powder and Laneige Foam Cleanser Moisture 180ml.

    May I know when will you be sending me the above missing items? Will you provide me with the tracking details?

    Thank you.

    Answer : [Re] Inquiry for the item from wen****

    this week and reach You next week by qxpress and resending have different tracking no. so
    cannot know But I make sure I send in this week

    Question : [Re] Inquiry for the item from wen****

    So have you mailed out the 2 missing items to me?

    Answer : [Re] Inquiry for the item from wen****

    yes shipped out it will reach You in this week

    Question : [Re] Inquiry for the item from wen****

    Dear seller, I have received the ideal shadow quad but I didn't receive the Laneige Foam Cleanser Moisture 180ml. Where is the Cleanser?

    I still didn't receive the order in complete.

    Answer : [Re] Inquiry for the item from wen****

    Dear seller, I have received the ideal shadow quad but I didn't receive the Laneige Foam Cleanser Moisture 180ml. Where is the Cleanser?

    I still didn't receive the order in complete.

    Question : [Re] Inquiry for the item from wen****

    talked to cs centre and made decision
    sorry for this

    Answer : [Re] Inquiry for the item from wen****

    I have informed the customer service from Qoo10. However, it's very irresponsible on your side as order should be checked before mailing out to the customer. You are creating inconvenience to your customer.

    Question : [Re] Inquiry for the item from wen****

    Sincerely SOrry for this again

  • Question : Inquiry for the item from tif****Aug 11, 2017

    Hi, are all items genuine laneige products? If I order today, will I receive by next Thursday? Thank you

    Answer : [Re] Inquiry for the item from tif****

    100 authentic and usuallyut if delivery yes but if delivery delay It could not be

    Question : [Re] Inquiry for the item from tif****

    If I place my order today when will it be sent? :) thanks

    Answer : [Re] Inquiry for the item from tif****

    usually around 4~5days need

+View all Notice, FAQ, Q&A >>
[whoo] Basic skin care set/gongjihyang sooyeon jinyulhyang/hydrating In yang Essensial revitalizing
[whoo] Basic skin care set/gongjihyang sooyeon jinyulhyang/hydrating In yang Essensial revitalizing
Item Q&A
  • Question : Inquiry for the item from tie****Dec 13, 2019

  • Question : Inquiry for the item from miy****Jul 17, 2019

    Pls advise how many items in one box?
    7items or only 3 ?

    Answer : [Re] Inquiry for the item from miy****

    waht is only 3pcs?
    sorry waht is meaing
    that is same picture

  • Question : Inquiry for the item from cry****Jan 25, 2019

    Hi, what is the expiry date for the basic set?

    Thanks!

    Answer : [Re] Inquiry for the item from cry****

    2021th

  • Question : Inquiry for the item from bel****Sep 14, 2018

    Hi may I know the expiry date of the set?

    Answer : [Re] Inquiry for the item from bel****

    Dear Customer, thank you for your interest in our products. The expiration date differs depending on the day it comes it. For set product , each product may have a different expiration date. We always try to send the newest one to the customer. Thank you.

    Question : [Re] Inquiry for the item from bel****

    Okay, then is it possible if you could give me a paper bag cause I would like to give it as a gift

    Answer : [Re] Inquiry for the item from bel****

    Hi, we can provide you with paper bag. But please let us know order no through here (customer inquiry) to send it together. Thank you.

    Question : [Re] Inquiry for the item from bel****

    Order no: 275089778, thank you!

    Answer : [Re] Inquiry for the item from bel****

    You are being served. Thank you.

    Question : [Re] Inquiry for the item from bel****

    Thank you!!

    Answer : [Re] Inquiry for the item from bel****

    This inquiry and answer is closed.

  • Question : Inquiry for the item from soe****Aug 03, 2017

    Do you have stock for this set and expire date please ?

    Answer : [Re] Inquiry for the item from soe****

    Sorry no not now

+View all Notice, FAQ, Q&A >>
[Dr.Groot] Anti Hair Loss/Shampoo/treatment/conditioner/thin hair/damaged hair/sensitive scalp/oily
[Dr.Groot] Anti Hair Loss/Shampoo/treatment/conditioner/thin hair/damaged hair/sensitive scalp/oily
Item Q&A
  • Question : Inquiry for the item from 235****Dec 12, 2019

    Hi Seller

    For hair loss care treatment for thinning hair, what is the direction to apply? From root(scalp) to end of hair?

    Answer : [Re] Inquiry for the item from 235****

    yes about treatment that no in using hair root
    hair end that add it

    Question : [Re] Inquiry for the item from 235****

    I don’t get you... only at hair end?

    Answer : [Re] Inquiry for the item from 235****

    sorry i don't understand well about
    what are you asking ㅠㅠㅠ

  • Question : Inquiry for the item from yun****Jun 24, 2019

    Hi do you have the full ingredient list?

    Answer : [Re] Inquiry for the item from yun****

    sorry i don't have that like dictrail information

    Question : [Re] Inquiry for the item from yun****

    How does the shampoo smell like?

    Answer : [Re] Inquiry for the item from yun****

    oh daer that is too i don't know dictail sosorry
    cuz that item i can;t open.
    new item so can't explain to you sosorry

  • Question : Inquiry for the item from wme****May 27, 2019

    Re: Dr Groot Anti Hair Loss Conditioner For Sesitive Scalp

    Do you have stock for this item?

    Answer : [Re] Inquiry for the item from wme****

    sorry that is no have stock

[etude house] 0.2mm therapy air mask 10 sheets /t.a.p.a/ sheet mask/moistfull collagen
[etude house] 0.2mm therapy air mask 10 sheets /t.a.p.a/ sheet mask/moistfull collagen
Item Q&A
  • Question : Inquiry for the item from ann****Dec 12, 2019

  • Question : Inquiry from nat****Nov 29, 2019

  • Question : Inquiry related delivery from pha****Nov 11, 2019

    Hi.. if I paste order now may I know how long can I receive it? Cos I wil away from 20 til 27.. last 2 month i purchase from u also but wil 10 more days then I received..

    Answer : [Re] Inquiry related delivery from pha****

    oh daer can you tell me your order number
    i will check that

  • Question : Inquiry for the item from ato****Sep 22, 2019

    hi ur group buy says 6.99 but clicking in shows 10.90 ++
    why like that?
    i bought fr u be4

    Answer : [Re] Inquiry for the item from ato****

    oh daer about that i can't help my side
    can you ask about to Q10?

  • Question : Inquiry for the item from 241****Sep 20, 2019

    Add on selection, hyaluronic acid found to be missing, kindly assist. thanks

    Answer : [Re] Inquiry for the item from 241****

    sorry that is sold out now about that

    Question : [Re] Inquiry for the item from 241****

    May i know when will it be restocked?

    Answer : [Re] Inquiry for the item from 241****

    Dear Customer we are not able to inform you when it will come in but will update web page as soon as we have it in stock. Thank you for your interest in our products.

+View all Notice, FAQ, Q&A >>
[nature republic] argan essential/deep care/shampoo/conditioner/mist/hair pack/hair essence
[nature republic] argan essential/deep care/shampoo/conditioner/mist/hair pack/hair essence
Item Q&A
  • Question : Inquiry related delivery from chn****Dec 12, 2019

  • Question : Inquiry for the item from blu****Mar 23, 2019

  • Question : Inquiry for the item from she****Feb 26, 2019

  • Question : Nature Republic Olive ShampooJul 02, 2018

    When will the Olive Shampoo will be restocked?

    Answer : [Re] Nature Republic Olive Shampoo

    Dear Customer we are not able to inform you when it will come in but will update web page as soon as we have it in stock. Thank you for your interest in our products.

  • Question : Inquiry related delivery from lee****May 10, 2018

    hi! since there might not be anyone home to receive the items if shipping is via qexpress, is it possible to ship via singpost normal mail to my mailbox?

    Answer : [Re] Inquiry related delivery from lee****

    Dear Customer, please be informed all our products are to ship from Korea so it's not possible to use SingPost. Thank you.

+View all Notice, FAQ, Q&A >>
[Peripera]슈가 트윙클 리퀴드 섀도우/아이섀도우/아이메이크업/색조화장
[Peripera]슈가 트윙클 리퀴드 섀도우/아이섀도우/아이메이크업/색조화장
Item Q&A
  • Question : Inquiry for the item from dom****Dec 09, 2019

[Mise en scene] Perfect hair serum 1+1 /original/coco water/rich/light/rose/diamond/Styling Serum
[Mise en scene] Perfect hair serum 1+1 /original/coco water/rich/light/rose/diamond/Styling Serum
Item Q&A
  • Question : Inquiry for the item from qia****Dec 09, 2019

    Can apply the serum to dry hair?

    Answer : [Re] Inquiry for the item from qia****

    yes it is good

  • Question : Inquiry for the item from foo****Dec 06, 2019

  • Question : Inquiry for the item from gin****Dec 06, 2019

    Hi, for 03. Perfect Serum Light70ml + 70ml(+S$8.90) at the price of S$16.89, how many bottles will I get? $16.89 for 4 bottles?

    Answer : [Re] Inquiry for the item from gin****

    if you just choose one is 2pcs

  • Question : Inquiry for the item from kar****Dec 02, 2019

    Hi when is the expiry date for hair serum original?

    Answer : [Re] Inquiry for the item from kar****

    Dear Customer, thank you for your interest in our products. The expiration date differs depending on the day it comes it. We always try to send the newest one to the customer. Thank you.

  • Question : Inquiry for the item from pko****Dec 01, 2019

    Hi, do you still got stock?

    Answer : [Re] Inquiry for the item from pko****

    sorry what are you looking for
    ?

    Question : [Re] Inquiry for the item from pko****

    Perfect serum

    Answer : [Re] Inquiry for the item from pko****

    yes have it

    Question : [Re] Inquiry for the item from pko****

    If I place order today estimates when can I receive

    Answer : [Re] Inquiry for the item from pko****

    i think you can recieved in this week friday or next monday

    Question : [Re] Inquiry for the item from pko****

    Ok sure

    Answer : [Re] Inquiry for the item from pko****

    thank you

+View all Notice, FAQ, Q&A >>
▶QOO10 LOWEST PRICE◀[MISSHA] MAGIC ESSENCE CUSHION / COVERING / WATERING / SIGNATURE CUSHION
▶QOO10 LOWEST PRICE◀[MISSHA] MAGIC ESSENCE CUSHION / COVERING / WATERING / SIGNATURE CUSHION
Item Q&A
  • Question : Inquiry for the item from abc****Dec 08, 2019

    Hi, which better between the magic cushion and essence cushion for oil skin and long lasting?
    Is the the size same between the two?
    So i can buy 1 refill between them, if i want to buy both

    Answer : [Re] Inquiry for the item from abc****

    So i can buy 1 refill between them, if i want to buy both??
    sorry that meaning i can't udnerstand
    and i recommend about that oil is essence and long lasting is magic

  • Question : Inquiry for the item from abc****Dec 08, 2019

    Hi, i have signature aura tension cushion, is this essence cushion same size with that? I would like to buy the refill only if it is fit in my old cushion

    Answer : [Re] Inquiry for the item from abc****

    no no same

  • Question : Inquiry for the item from 233****Nov 24, 2019

    Hi I have already ordered it. Will it be delivered at 29/11/2019 at the latest? Thanks

    Answer : [Re] Inquiry for the item from 233****

    plz can you tell me your order number i will be chekc that

  • Question : Inquiry for the item from 233****Nov 22, 2019

    Hi does it have a sunscreen effect? thanks

    Answer : [Re] Inquiry for the item from 233****

    yes have it spf 50 have it

  • Question : Inquiry for the item from dre****Oct 06, 2019

    Hi, refill got include puff?

    Answer : [Re] Inquiry for the item from dre****

    no no have puff

+View all Notice, FAQ, Q&A >>
▶2019 NEW ADDED◀[MISE EN SCENE] HELLO BUBBLE Hair dye Series/fantasy dream/tatto/color treatment
▶2019 NEW ADDED◀[MISE EN SCENE] HELLO BUBBLE Hair dye Series/fantasy dream/tatto/color treatment
Item Q&A
  • Question : Inquiry for the item from hcl****Dec 07, 2019

    Does it cover grey hair?

    Answer : [Re] Inquiry for the item from hcl****

    what do you looking for color choose?

  • Question : Inquiry for the item from hiy****Dec 03, 2019

    Hi, when will mermaid green be available? Thanks! :)

    Answer : [Re] Inquiry for the item from hiy****

    Dear customer,
    unfortunately this product got discontinued. Thanks for your understanding.

  • Question : Inquiry for the item from mag****Nov 25, 2019

  • Question : Inquiry for the item from cal****Nov 02, 2019

    Hi, can MISTIC BLACK TURN make old lady white hair black?

    Answer : [Re] Inquiry for the item from cal****

    yes turn blakc that

  • Question : Inquiry for the item from flo****Oct 27, 2019

    Hi can the colour cover grey hair? Thanks

    Answer : [Re] Inquiry for the item from flo****

    if you have brightning hair color more clearly change color
    but if dark hair that you see that just a little change

+View all Notice, FAQ, Q&A >>
[mamonde] pure lip color oil/pure lip color gloss
[mamonde] pure lip color oil/pure lip color gloss
Item Q&A
  • Question : Inquiry related delivery from lee****Dec 07, 2019

    Hi may I know when can recieve if order today. Need urgent

    Answer : [Re] Inquiry related delivery from lee****

    i think 3~5days anfter you can recieved

▶QOO10 LOWEST PRICE◀[RYO] Shampoo/conditioner/essence/rinse/hair pack/hair plus/jayang hambit
▶QOO10 LOWEST PRICE◀[RYO] Shampoo/conditioner/essence/rinse/hair pack/hair plus/jayang hambit
Item Q&A
  • Question : Inquiry for the item from guc****Nov 30, 2019

  • Question : Inquiry for the item from 237****Nov 28, 2019

    Hi,
    I am buying Jayang shampoo A1 but there isn't any conditioner from that series. What would you recommend for a conditioner to deal with hair loss.

    Answer : [Re] Inquiry for the item from 237****

    about that is i recommend A-5
    that is too same function conditioner

  • Question : Inquiry for the item from yff****Nov 28, 2019

    Which shampoo and conditional is for dry hair?

    Answer : [Re] Inquiry for the item from yff****

    i recommmend B line

  • Question : Inquiry for the item from ahp****Nov 10, 2019

  • Question : Inquiry for the item from 262****Nov 12, 2019

+View all Notice, FAQ, Q&A >>
[missha] cover maestro/pot concealer/tip concealer
[missha] cover maestro/pot concealer/tip concealer
Item Q&A
  • Question : Inquiry for the item from ron****Dec 04, 2019

  • Question : Inquiry for the item from teo****Jul 19, 2019

    what is the expiry date for tip concealer(accento)?

    Answer : [Re] Inquiry for the item from teo****

    Dear Customer, thank you for your interest in our products. The expiration date differs depending on the day it comes it. We always try to send the newest one to the customer. Thank you.

  • Question : Inquiry for the item from jun****Apr 16, 2019

  • Question : Inquiry for the item from fel****Apr 29, 2018

    Please advise ingredients. Thank you.

    Answer : [Re] Inquiry for the item from fel****

    Dear Customer please let us know which porduct you want to know it's ingredients. Thank you

    Question : [Re] Inquiry for the item from fel****

    Maestro pot concealer.

    Answer : [Re] Inquiry for the item from fel****

    Dea Customer please be advised the ingredients for pot concealer as follows. But please note we used translator because it is a technical term.

    Titanium dioxide,Hydro-Genetide Polyophouten, C12-15 Alkil Ethlemano, IsolI Desinonanoit, Seresin, Polymedil psychosequeuse,Yellow iron oxide, Canderilla wax, Polyethylene, Isotherile isotherate, Polyglycerill - 2 triglycerides, Phenylene trGreen tea extract, ee mechicone, Ococheke Wright, Bryphexaxadesen Copolymer, Red iron oxide, etc

    Question : [Re] Inquiry for the item from fel****

    Which missha product is better for freckle coverage? Maestro or The Style Perfect?

    Answer : [Re] Inquiry for the item from fel****

    Dear Customer, maestro is famous for covering pores / spots well. But we couldn't find missha The Style Perfect. Thank you

    Question : [Re] Inquiry for the item from fel****

    Hi, attached image of the other missha product from your shop. Pls do let me know which is more suitable for covering freckles. Thanks!

    Answer : [Re] Inquiry for the item from fel****

    Dear Customer, we can't give you an answer that can vary depending on your complexion and preference. Thank you for your understanding.

[LANEIGE]eyebrow/brow kit/auto pencil/shaping kit/eye liner/mascara/edge drawing/ultra long lasting
[LANEIGE]eyebrow/brow kit/auto pencil/shaping kit/eye liner/mascara/edge drawing/ultra long lasting
Item Q&A
  • Question : Inquiry for the item from Ren****Dec 03, 2019

    Hi, like to enquiry if there stock for item 14 and will there be stock for wine brown pls? Thanks

    Answer : [Re] Inquiry for the item from Ren****

    have this 14 item but didn't have it wine brown

  • Question : Inquiry for the item from ann****Sep 21, 2019

  • Question : Inquiry for the item from siy****Aug 14, 2019

    Hi seller,

    May i know when will you restock No. 13 eyebrow cushion?

    Thanks!

    Regards
    Siying Seoh

    Answer : [Re] Inquiry for the item from siy****

    Dear customer,
    unfortunately this product got discontinued. Thanks for your understanding.

[VDL]파운데이션컨실러
[VDL]파운데이션컨실러
Item Q&A
  • Question : Inquiry for the item from lil****Nov 23, 2019

    I ordered Supreme cream foundation and paid for addtional. But you sent me perfecting foundation. Since I do not want to wait for a long time. Can you refund the difference?

    Answer : [Re] Inquiry for the item from lil****

    oh daer i need to checktha you reiceve item photo
    sosorry like this problem to you sosorry

    Question : [Re] Inquiry for the item from lil****

    Ok I will send you a photo. Please also check on your side

    Answer : [Re] Inquiry for the item from lil****

    ok i will wait your photo i need to check to t both

    Question : [Re] Inquiry for the item from lil****

    Here is the picture

    Answer : [Re] Inquiry for the item from lil****

    oh daer sosorry about miss send to you
    i will contact to whatsapp

  • Question : Inquiry for the item from ino****Oct 08, 2019

    Hi, I know which item i’m bought but not sure which color tone i’m using, as it choose by the salesgirl when i’m in Korea. Based on the description i sent previously are you able to check?

    Answer : [Re] Inquiry for the item from ino****

    that color is A04

  • Question : Inquiry for the item from ino****Oct 08, 2019

    Hi Seller, are you able to check with color tone is this? Thank you.

    Answer : [Re] Inquiry for the item from ino****

    you meaning same need item?
    you can choose in option number 1

[HAPPYBATH]body care /wash/lotion/milk/oil/mist/berryBig Size 900ml / Amorepacific / Natural Real Mo
[HAPPYBATH]body care /wash/lotion/milk/oil/mist/berryBig Size 900ml / Amorepacific / Natural Real Mo
Item Q&A
  • Question : Inquiry for the item from 239****Nov 29, 2019

    Hi, for rose daily moisture oil in lotion/450ml, do you sell in bulk? or 1+1 or other promotion?

    Answer : [Re] Inquiry for the item from 239****

    sorry no have that promotion

    Question : [Re] Inquiry for the item from 239****

    then do you sell bigger size bottle?

    Answer : [Re] Inquiry for the item from 239****

    we just sell about body wash that big size

  • Question : Inquiry for the item from pea****Jun 29, 2019

    Hi, may I know when will no. 20 and no. 22 be restocked please? Thanks.

    Answer : [Re] Inquiry for the item from pea****

    Dear customer,
    unfortunately we have to tell you that the items got discontinued.

  • Question : Inquiry for the item from spr****Sep 08, 2018

    When is its expiry?

    Answer : [Re] Inquiry for the item from spr****

    Dear Customer, thank you for your interest in our products. The expiration date differs depending on the day it comes it. We always try to send the newest one to the customer. Thank you.

  • Question : Inquiry for the item from Ces****Apr 18, 2018

    Do you have the bodymist in Green Tea?

    Answer : [Re] Inquiry for the item from Ces****

    Dear Customer thank you for your interest in our products. Please be advised we do not have bodymist in stock as you can check item type. Thank you.

  • Question : Inquiry related delivery from yvo****Sep 12, 2017

    Hi, I've ordered on 7 sept and till now it has not been shipped. Please advise.

    Answer : [Re] Inquiry related delivery from yvo****

    i shipped out
    It will reach you this week soon
    sorry for delay

+View all Notice, FAQ, Q&A >>
🎅[Kiss NewYork]gel nail/magic press/magic gel strip/nail sticker/sticker/nail polish/dashingdiva
🎅[Kiss NewYork]gel nail/magic press/magic gel strip/nail sticker/sticker/nail polish/dashingdiva
Item Q&A
  • Question : Inquiry for the item from mus****Dec 01, 2019

    Hi seller, is the glue for the nail harmful for sensitive/fragile nails?

    Answer : [Re] Inquiry for the item from mus****

    i think if you have sensitive nail have it
    that using long time that some bad

  • Question : Inquiry for the item from reg****Oct 13, 2019

    Hi Seller

    When will the stocks for Petit Daisy MDR_157SS be available? Also amy more Short nails designs? Thanks!

    Answer : [Re] Inquiry for the item from reg****

    Dear customer,
    unfortunately this product got discontinued. Thanks for your understanding.

  • Question : Inquiry for the item from fat****Sep 18, 2019

    Any more restock of So classy?

    Answer : [Re] Inquiry for the item from fat****

    Dear customer,
    unfortunately this product got discontinued. Thanks for your understanding.

  • Question : Inquiry for the item from fat****Sep 15, 2019

    Will you be stocking hale navy?

    Answer : [Re] Inquiry for the item from fat****

    Dear customer,
    unfortunately this product got discontinued. Thanks for your understanding.

  • Question : Inquiry for the item from fat****Aug 28, 2019

    Which are the press on long size?

    Answer : [Re] Inquiry for the item from fat****

    155 long type

+View all Notice, FAQ, Q&A >>
[LANEIGE]Brush pact/light fit powder/pact/fit cushion
[LANEIGE]Brush pact/light fit powder/pact/fit cushion
Item Q&A
  • Question : Inquiry for the item from Fuy****Nov 30, 2019

    Fit cushion will be re stocked ?

    Answer : [Re] Inquiry for the item from Fuy****

    Dear customer,
    unfortunately this product got discontinued. Thanks for your understanding.

  • Question : Inquiry for the item from lif****Oct 23, 2019

    Hi Seller,
    Are u able to advise me which product to apply after foundation can make makeup more lasting? Because I'm using water glow gel foundation but realized is not lasting as once water touch the face, it's gone.

    Answer : [Re] Inquiry for the item from lif****

    sorry about this line all didn't have waterproof type
    if you need to find waterproof type about that

  • Question : Inquiry for the item from cha****Jul 14, 2019

    Should sand be #31 instead? Please confirm before i purchase thanks!

    Answer : [Re] Inquiry for the item from cha****

    sorry we don't ahve it #31

    Question : [Re] Inquiry for the item from cha****

    Sorry should sand be #23 instead as per laneige's product page thanks

    Answer : [Re] Inquiry for the item from cha****

    are you order finsih??
    i don't understand well
    you can choose #23

  • Question : Inquiry for the item from jer****Jan 29, 2019

    what is the difference between these 4 products?

    Answer : [Re] Inquiry for the item from jer****

    about material diffirent

    Question : [Re] Inquiry for the item from jer****

    the way u answer equal to no answer. should advise under what circumstances used which products

    Answer : [Re] Inquiry for the item from jer****

    sorry what are you looking for that tell me more easy tell you

  • Question : Inquiry for the item from nih****Jan 12, 2019

    Does light fit pact provide good coverage? Thanks

    Answer : [Re] Inquiry for the item from nih****

    hmm i tink that is natural cover

+View all Notice, FAQ, Q&A >>
[sulwhasoo] lumitouch/foundation/twincake/skin cover/powder/snowise/bb/compact/lipstick
[sulwhasoo] lumitouch/foundation/twincake/skin cover/powder/snowise/bb/compact/lipstick
Item Q&A
  • Question : Inquiry for the item from 233****Nov 29, 2019

    Hi,

    Is this suitable for dry skin? (with moisture)

    Answer : [Re] Inquiry for the item from 233****

    oh sorry that i didn't using that can't reply sosorry

  • Question : Inquiry for the item from meg****Apr 11, 2019

[MISSHA] M FLAWLESS STICK FOUNDATION SPF30/PA++
[MISSHA] M FLAWLESS STICK FOUNDATION SPF30/PA++
Item Q&A
  • Question : 来自xiz****会员的商品咨询。Nov 28, 2019

    May I know if the foundation stick is suitable for dry skin? Thank you.

    Answer : [Re] 来自xiz****会员的商品咨询。

    oh sorry about that i didn;'t using that
    i can't about reply that question
    sosorry can't help about that

[HAPPY BATH] 4.2kg/free shipping/on the body/elastine/jumbo size/moisture shampoo/rinse/body wash
[HAPPY BATH] 4.2kg/free shipping/on the body/elastine/jumbo size/moisture shampoo/rinse/body wash
Item Q&A
  • Question : Inquiry for the item from oh_****Nov 26, 2019

    hi seller, when is ur bath body wash in stock.

    Answer : [Re] Inquiry for the item from oh_****

    oh soosrry not yet when restock scedule

    Question : [Re] Inquiry for the item from oh_****

    haiz ya, pls inform mi when stock come in.Thanks you so much

    Answer : [Re] Inquiry for the item from oh_****

    ok if will restock tell you thanky ou

  • Question : Inquiry for the item from hos****Nov 23, 2019

[The Face Shop] Quick Hair Puff/color/Quick Hair Shadow/hair dye/cushion
[The Face Shop] Quick Hair Puff/color/Quick Hair Shadow/hair dye/cushion
Item Q&A
  • Question : Inquiry for the item from kfo****Nov 25, 2019

    Please let me know expiry date of puff thanks

    Answer : [Re] Inquiry for the item from kfo****

    2022 thank you

    Question : [Re] Inquiry for the item from kfo****

    Thank you 👍🏼Good product. Buying to stock up

    Answer : [Re] Inquiry for the item from kfo****

    thank you a lot

  • Question : Inquiry for the item from dar****Nov 12, 2019

    Is your Quick Hair Puff suitable for sensitive skin?

    Answer : [Re] Inquiry for the item from dar****

    oh sorry i don't know well about that dictail type
    sosorry

  • Question : Inquiry for the item from aw8****Oct 23, 2019

    Seller, this products can cover abit of white hairs n also after apply, nxt day must wash away. Tq n good nice night.

    Answer : [Re] Inquiry for the item from aw8****

    hmm a little but that is in hair color not change perfect
    just hair line more pretty in using
    and that is wash away need it

    Question : [Re] Inquiry for the item from aw8****

    Tq for feedbk n wonderful day.

    Answer : [Re] Inquiry for the item from aw8****

    your welcome!

  • Question : Inquiry for the item from sim****Aug 11, 2019

    Hi
    can I leave the color overnight or do I have to wash my hair before going to bed ?
    If I leave it overnight will it be harmful for my scalp ?

    Answer : [Re] Inquiry for the item from sim****

    yes
    you must be wash off about that day

  • Question : Inquiry for the item from mag****Jul 30, 2019

+View all Notice, FAQ, Q&A >>
[Laneige][Innisfree][iope]water sleeping mask /eye 60ml / lip/sample travel kit
[Laneige][Innisfree][iope]water sleeping mask /eye 60ml / lip/sample travel kit
Item Q&A
  • Question : Inquiry related delivery from sar****Nov 24, 2019

    Hi, when can my items be send out if I order moisture care travel kit? I am travelling in a few days time?

    Answer : [Re] Inquiry related delivery from sar****

    it taks you will be receveid after 4days

  • Question : Inquiry for the item from lue****Nov 21, 2019

  • Question : Inquiry for the item from li.****Sep 26, 2019

    Hi seller, is there stock for Laneige Double Clearing Cleansing Foam sample?

    Answer : [Re] Inquiry for the item from li.****

    sosorry no have stock about that

  • Question : Inquiry for the item from chi****Sep 17, 2019

    Hi seller - may I know what is the expiration date for lip sleeping mask lavender? Thanks

    Answer : [Re] Inquiry for the item from chi****

    Dear Customer, thank you for your interest in our products. The expiration date differs depending on the day it comes it. We always try to send the newest one to the customer. Thank you.

  • Question : Inquiry for the item from bla****Sep 17, 2019

+View all Notice, FAQ, Q&A >>
[Etude House] Play Color Eyes /eyeshadow palette/Juice bar/wine party/cherry blossom/peach/caffeine
[Etude House] Play Color Eyes /eyeshadow palette/Juice bar/wine party/cherry blossom/peach/caffeine
Item Q&A
  • Question : Inquiry for the item from ham****Nov 24, 2019

    When is the expiry date for Wine Party?

    Answer : [Re] Inquiry for the item from ham****

    Dear Customer, thank you for your interest in our products. The expiration date differs depending on the day it comes it. We always try to send the newest one to the customer. Thank you.

  • Question : Inquiry for the item from kia****Nov 03, 2019

    Hi, may I know what is the expiry date if the bake house eyeshadow palette? Thank you.

    Answer : [Re] Inquiry for the item from kia****

    Dear Customer, thank you for your interest in our products. The expiration date differs depending on the day it comes it. We always try to send the newest one to the customer. Thank you.

  • Question : Inquiry for the item from ron****Apr 29, 2019

  • Question : Inquiry related delivery from iv_****Dec 18, 2018

    Hi seller if buy now can reach me by this Friday?

    Answer : [Re] Inquiry related delivery from iv_****

    i think you can next monday or tuesday but about shipper have many packing that delay
    about that i can't controll
    This product will be delivered from Korea to Singapore branch.
    Qxpress will pick up the products form the singapore branch and directly deliver to the customer,
    It takes about 3-5days (business days)

    The tracking information will be available after Qxpress picks up the products

  • Question : Inquiry related delivery from soe****Nov 30, 2018

    Order No: 283974156
    Dear Seller,
    I placed my order on Nov 23, still the status is Shipping Scheduled 28 Nov. When is the earliest time you can ship.

    Answer : [Re] Inquiry related delivery from soe****

    your packing out my side in 28th
    This product will be delivered from Korea to Singapore branch.
    Qxpress will pick up the products form the singapore branch and directly deliver to the customer,
    It takes about 4-7days (business days)

    The tracking information will be available after Qxpress picks up the products

+View all Notice, FAQ, Q&A >>
[MISSHA] Mini more lipstick set/ lip lacquer set 5ea
[MISSHA] Mini more lipstick set/ lip lacquer set 5ea
Item Q&A
  • Question : Inquiry for the item from csh****Nov 23, 2019

    Wat is the expiry for the mini lipsticks set?

    Answer : [Re] Inquiry for the item from csh****

    Dear Customer, thank you for your interest in our products. The expiration date differs depending on the day it comes it. We always try to send the newest one to the customer. Thank you.

  • Question : Inquiry for the item from the****Oct 14, 2019

  • Question : Inquiry related delivery from Yun****Sep 23, 2019

    When is the earlier I can received the item if I place order today.

    Answer : [Re] Inquiry related delivery from Yun****

    This product will be delivered from Korea to Singapore branch.
    Qxpress will pick up the products form the singapore branch and directly deliver to the customer,
    It takes about 3-5days (business days)

  • Question : Inquiry related delivery from 243****Nov 30, 2018

    Order No: 283951406
    Dear Seller,
    I placed my order on Nov 23, still the status is Shipping Scheduled 28 Nov. When is the earliest time you can ship?

    Answer : [Re] Inquiry related delivery from 243****

    hi
    your packing 28th date shipping start my side
    This product will be delivered from Korea to Singapore branch.
    Qxpress will pick up the products form the singapore branch and directly deliver to the customer,
    It takes about 4-7days (business days)

    The tracking information will be available after Qxpress picks up the products

[missha] flawless stick foundation collection
[missha] flawless stick foundation collection
Item Q&A
  • Question : 来自xiz****会员的商品咨询。Nov 23, 2019

    Hi, may i know whether the foundation stick is suitable for dry skin or oily skin? Thank you.

    Answer : [Re] 来自xiz****会员的商品咨询。

    oh sosorry i didn't tell about that information
    no have infor
    i didn't using this item just sell
    sosorry

[mise en scene]Perfect Serum shampoo 680ml/rinse/treatment/salon pack/super rich/airy volume
[mise en scene]Perfect Serum shampoo 680ml/rinse/treatment/salon pack/super rich/airy volume
Item Q&A
  • Question : Inquiry for the item from mys****Nov 22, 2019

    Hi, can I check if super rich (Rinse) functions like a conditioner?
    Thank you.

    Answer : [Re] Inquiry for the item from mys****

    yer right that same to conditioner right

  • Question : 关于运送Che****会员的咨询。Jul 26, 2018

  • Question : Inquiry for the item from tsy****May 13, 2018

    Item 17) perfect serum 3 mins:

    What is 230 ml + 230 ml? Mean we get 2 tubes of 230ml for 11.80?

    Answer : [Re] Inquiry for the item from tsy****

    We'll check it and get back to you soon. Thank you.

    Dear Customer please be informed it means 230ml has been changed to 300ml. Thank you for your waiting.
    (May 15, 2018 10:44)

  • Question : Inquiry for the item from meo****Mar 19, 2018

    Hi seller, what is the difference between shampoo and rinse? I have oily scalp but my hair is quite dry. Which shampoo/rinse would be suitable for me - original, super rich or airy volume? Thanks!

    Answer : [Re] Inquiry for the item from meo****

    We are only the seller so we can't give you further details about the product itself. Please refer to the detail page or other reviews. Thank you.