You can leave inquiries about item, delivery, cancel/refund or other questions.
The refill mean package one?
Hi, the refill pack is 1.8kg box. There are 3x 600g individual bag in the box.Thank you!
OK noted with thanks
Hi how is this diff from the one for Singapore use? Thank you.
Hi, sorry for our late reply!The difference between both is the wording on the packaging for different countries. Thank you!
Hi, can i check if i oder tomorrow when will the delivery be? TIA.
Dear buyer, parcel will send out on Monday, q express will start deliver on Tuesday, thank you
Hi seller if I buy today can u ship out by tmr? cis I need ASAP if can
Hi do u receive my msg?
Dear buyer, we will try our best, thank you
Hi, how come I see free shipping but when add to cart shipping is charged.
Dear buyer, Pls note that Q prime changed their free shipping fee from min $50 to min $60.The delivery was set and charge by Q10 instead of seller. Thus, you have to buy 2 tins in order to enjoy free delivery now. Thank you!
Hi, so it is not free delivery?
Dear buyer,As you can see from the picture, there is a condition for free delivery : "free shipping over $60"Pls note that this delivery fee was set and charged by Qxpress. Seller using Qprime delivery is not able to amend it. You can combine all Qprime orders from different seller to enjoy free delivery if your order is over $60.Thank you!
Hi seller if i order today by when u can ship out?
Dear buyer, order placed today will be shipped out tomorrow and Qxpress will starting delivery on Wednesday.Thank You!
Hi i have make a payment.hope u can ship asap. Thk q
Dear buyer, noted and thank you
Is this less sweet ?
Dear buyer, as per informed by our supplier, all pediasure in Malaysia market are now less sugar version.Thank you!
Hi the price for the group buy price for similac stage 4 buy 5 get 1 free shows $250 when I add to cart instead of $200. And the free tin need to top up $50 How to go about?
Dear buyer, we have various options of bundle deal for customer to choose. The showing price $200 is only the lowest price available in this listing. If you are our loyal customer, you will know that our normal price for bundle of 4 (Stage 4) is $200 ($50/tin).Now we are having super sale offer, stage 4 bundle of 5 price $250 ($50/tin) and you will get extra 1 tin 1.8kg free. Hope our explanation can solve your query and thank you for your interest! Regards,KIDZ TOWN
Hi may i know if you can sell 2 tins instead of 4? I bought thrice from you so far, both 2 tins at a time. Thanks
Hi, sorry that this listing is bundle promotion with minimum purchase of 4 tins.Thank you for your understanding and support!
Hi I only want mermaid bag so I will receive if I order as per option shown available ? If it is not I prefer the available options be made clear before I order. Please check the stock to advise.
Hi, we left last piece mermaid backpack and confirmed the stock after our stock take last week.Pls proceed with your purchase and it is only available for bundle 6 of Gain plus. Thank you!
Ok hope to receive the mermaid bag with the samples. Have just ordered as per your confirmation. Thanks.
Dear buyer, thank you for support.
If buy 6x stage 3 got 2x900 free gift? Your selection states none free gift.
Dear buyer, our 900g of stage 3 was out of stocks. However, we have free Nohoo bagpack for purchased of 6x 1.8kg stage 3 and we have updated the options for your selection. Thank you for your interest!
If I don't want the bag pack , can u free 2x900g stage 4while I purchased 6*stage 3?
Dear buyer, sorry that we are unable to give you this offer as our stage 3 stocks are running low and the costs are too high now. There will be some adjustment for the selling prices very soon and we hope you understand!Thank you!
Hi what is the free gift for stage 4 , 6x 1.8kg ?1x900g or 2x900g?
Hi, sorry for our mistake..We have updated the correct free gift. Buy 6 free 2x900g.Thank you!
Hi can you send the order by tomorrow? I’m waiting for many days since last week.
Dear buyer, we are away for Cny holiday. Orders will be shipped out after 11Feb. Thank you!
How to choose the free bag
Dear buyer, free bag is only applicable for purchase of 6x 1.8kg similac Gain Plus (stage 3). You can choose the free bag design if you select the bundle of 6 x Gain Plus. Thank you!
Hi, can do self collection? Because I would like to receive items by this Saturday.
Dear Buyer, if you could place order tonight or by friday morning 9am, we can ship out your order tomorrow and Qxpress will starting delivery on Saturday.We are unable to arrange self collection for you as we may be out of town tomorrow morning till Monday.Thank you for your interest!
I tried to click free gift - scooter but I can’t click. Is it scooter all given away?
Dear buyer,Sorry to inform you that our free scooter promotion was ended.Pls check our listing again for upcoming promotion during 12 Dec 2018.Thank You for your interest!
Dear seller,Please advise what does it mean by "Made in Singapore for Malaysia"?Thank you.
Dear Buyer,Our milk powder is made in Singapore but selling in Malaysia.Thus, the packaging language is in Malay but have the same ingredient and nutritional info as those selling in Singapore.We imported the milk powder from Malaysia with Singapore Customs and AVA approval to provide affordable milk powder for parents in Singapore.Thank you for your interest!
Hi may I know is the ingredients the same as the old one? Can’t see clearly from the pic, thank you.
Dear buyer, we have compared the nutritional information for both new and old versions and there is no changes. Thank you!
Noted, thank you
You are welcome
Hi, can I self collect?
Hi, pls be informed that we do not have self collection service at the moment. Sorry for late reply and Thank you for your interest!
Hi Seller, May I know do you still have pink bag? Thank you. Best Regards,AL
Hi AL,Our unicorn bag left very few quantity, i will reserved 1 for you.you may proceed with purchase the twin pack with green dino bag and leave a memo to seller for Unicorn bag or give me your order no. here. after order placed. thank you!
Hi seller, will there be any more unicorn bag coming ?
hi buyer, we only last 1 unicorn bag at the moment.Youmay placed your order and leave a memo for unicorn bag or send me the order no. here. we will sent the last unicorn bag to you. Thank you!
Hi, when will u restock 1 piece option for stage 3?
Dear buyer, the quantity for single tin was updated. you may continue to purchase now. Thank you!
Is expiry date for stage 3 Aug 2020?
Yes, the expiry date for stage 3 is Aug 2020. Thank You!