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Q&A board

Q & A Lists
Item Question & Answer
Korea Famous Summer Mask / Reusable Mask / Made In Korea / Sports / Fitness / Running Mask
Korea Famous Summer Mask / Reusable Mask / Made In Korea / Sports / Fitness / Running Mask
Item Q&A
  • Question : Inquiry for the item from aerOct 25, 2020

  • Question : Inquiry for the item from jenneozApr 03, 2021

  • Question : Inquiry for the item from choodoreenFeb 16, 2021

  • Question : Inquiry for the item from PhilipJan 24, 2021

  • Question : Inquiry for the item from irenechia06Dec 09, 2020

    When is the black color coming?

    Answer : [Re] Inquiry for the item from irenechia06

    hi customer, so sorry, we dont have any plan ㅠㅠ

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[3PLY]V3 MASK/Made in Korea 3D Mask/50PCS/ FDA Approved/Individual packed
[3PLY]V3 MASK/Made in Korea 3D Mask/50PCS/ FDA Approved/Individual packed
Item Q&A
  • Question : Inquiry for the item from ohhlApr 14, 2021

    For the v3 mask, other than white do you have other colors

    Answer : [Re] Inquiry for the item from ohhl

    so sorry customer, v3 mask is just white, if you want buy color mask. plz try other brands, thanks :)

  • Question : Inquiry for the item from ohhlApr 14, 2021

    Hi regarding v3 mask (no box), will there be restock? I would like to get 400 pieces

    Answer : [Re] Inquiry for the item from ohhl

    hi customer, the v3 mask already have stock :)

  • Question : Inquiry for the item from vannyMar 27, 2021

  • Question : Inquiry for the item from nguyenhuynhhieunghiiMar 30, 2021

  • Question : Inquiry for the item from cangMar 29, 2021

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MIYU[Individual Pack] Premium Face Mask 50pcs / Direct From Korea / Adult / Kids
MIYU[Individual Pack] Premium Face Mask 50pcs / Direct From Korea / Adult / Kids
Item Q&A
  • Question : Inquiry for the item from JanApr 14, 2021

    Hi Seller, can I know the individual pack Yellow color mask inside is white or also yellow color?
    Thanks

    Answer : [Re] Inquiry for the item from Jan

    hi customer, inner is white because of skin, thanks :)

  • Question : Inquiry for the item from JanApr 14, 2021

    Hi Seller, can I know the individual pack Yellow color mask inside is white or also yello color?

    Answer : [Re] Inquiry for the item from Jan

    hi customer, inner is white because of skin, thanks :)

  • Question : Inquiry for the item from Junemum06Apr 14, 2021

  • Question : Inquiry for the item from mambodevilsMar 25, 2021

    Hi, the bulk mask and individual packing mask , both are same brand make ..?

    Answer : [Re] Inquiry for the item from mambodevils

    hi customer, yes, miyu mask :)

    Question : [Re] Inquiry for the item from mambodevils

    Thanks

    Answer : [Re] Inquiry for the item from mambodevils

    really thanks :)

  • Question : Inquiry related delivery from NFeb 09, 2021

    Hi I checked out 2 boxes separately to the same address possible to charge 1 shipping fee instead of twice ??

    Answer : [Re] Inquiry related delivery from N

    hi customer, so sorry ㅠㅠ we cant set the shipping option like that.. ㅠㅠ

+View all Notice, FAQ, Q&A >>
[Made In Korea] Co-Colorful Masks 10colors/ 50pcs 1Box / Surgical mask / Qoo10 Best price
[Made In Korea] Co-Colorful Masks 10colors/ 50pcs 1Box / Surgical mask / Qoo10 Best price
Item Q&A
  • Question : Inquiry for the item from ireneteo_83Apr 14, 2021

  • Question : Inquiry for the item from CynthiaJan 19, 2021

  • Question : Inquiry for the item from JanetlamppNov 14, 2020

    Hello, do you have adult wine colour face mask??

    Answer : [Re] Inquiry for the item from Janetlampp

    hi customer, we dont have wine color ㅠㅠ

  • Question : Inquiry for the item from tcc0610Nov 13, 2020

    Front and back it same black colour???

    Answer : [Re] Inquiry for the item from tcc0610

    hi customer, yes of course, thanks :)

  • Question : Inquiry for the item from CeliaChoOct 16, 2020

    May i know if the masks BFE>95% ?

    Answer : [Re] Inquiry for the item from CeliaCho

    this is face mask :) thanks!

    Question : [Re] Inquiry for the item from CeliaCho

    But you have earlier replied to other enquiries saying that it is a surgical masks. Can you call it a surgical mask without BFE?

    Answer : [Re] Inquiry for the item from CeliaCho

    hi customer, this mask is selling well in korea, dont worry can use recently, thanks :)

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NEW!!!Baby Kids MASK💘Made in Korea/100%cotton mask
NEW!!!Baby Kids MASK💘Made in Korea/100%cotton mask
Item Q&A
  • Question : Inquiry for the item from icy269Apr 14, 2021

    hi can design 20 to 29 put in filter as well?

    Answer : [Re] Inquiry for the item from icy269

    hi customer, 20~29 mask doesnt have filter slot, thanks :)

  • Question : Inquiry for the item from yi4shu4gerMar 28, 2021

  • Question : 來自avachiu的關於配送的諮詢。Feb 26, 2021

    HI DO YOU SHIP TO HONG KONG ?

    Answer : [Re] 來自avachiu的關於配送的諮詢。

    hi customer, can :)

    Question : [Re] 來自avachiu的關於配送的諮詢。

    Hi fail to get back my Qaccount password, i tried to enter many many times when do purchase.. but it keep saying not match...I had been trying after 24 hours after reset. still failed.

    Answer : [Re] 來自avachiu的關於配送的諮詢。

    I had removed qpassword request on the setting, but it still pops up when i do the purchase..very frustrated...

    Question : [Re] 來自avachiu的關於配送的諮詢。

    Any other way i can buy from your shop using my Qmoney please ?

    Answer : [Re] 來自avachiu的關於配送的諮詢。

    Model : Yellow Korea Mask 50pcs 1BOX and pink colour are my items chosen.. kindly help...thanks!

    Question : [Re] 來自avachiu的關於配送的諮詢。

    hi customer, plz ask to qoo10 customer ㅠ_ㅠ we dont know about q money ㅠㅠ

  • Question : Inquiry for the item from suwina_chenFeb 24, 2021

  • Question : Inquiry for the item from lp.lin6Feb 07, 2021

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[Healthy mask]From Korea/ 3-Ply Blue/White/Black/Pink Face Mask 50pcs / Adult Kids/ Qoo10 No.1 Best
[Healthy mask]From Korea/ 3-Ply Blue/White/Black/Pink Face Mask 50pcs / Adult Kids/ Qoo10 No.1 Best
Item Q&A
  • Question : Inquiry related return and exchange from nianjupiterApr 14, 2021

    Bought 3 boxes of black colour masks recently. Upon opening there's a very strong unpleasant smell. Tried wearing. After 5 mins, felt sick.

    Answer : [Re] Inquiry related return and exchange from nianjupiter

    hi customer, so sorry, plz dry on the sun, we are selling a lot of this mask, plz see our review, ㅠ_ㅠ this is mask, cant exchange and refund, plz understand

  • Question : Inquiry for the item from nkai_junApr 04, 2021

  • Question : Inquiry for the item from michemberMar 17, 2021

    Ordered the white kids mask. Since both sides are white colour, which side is facing outside ?

    Answer : [Re] Inquiry for the item from michember

    downward, plz check :) ~!

    Question : [Re] Inquiry for the item from michember

    Just received parcel, what expiry date for this kids mask ?

    Answer : [Re] Inquiry for the item from michember

    hi customer, this mask is made recently, you can keep this mask about 3 years, dont worry :) thanks~!

    Question : [Re] Inquiry for the item from michember

    What is the manufacturing date ?

    Answer : [Re] Inquiry for the item from michember

    really a few weeks ago ㅠ_ㅠ

  • Question : Inquiry for the item from sgtMar 11, 2021

    Hi got grey color for adult mask?

    Answer : [Re] Inquiry for the item from sgt

    hi customer, if you want grey mask, plz buy miyu mask,

    Question : [Re] Inquiry for the item from sgt

    item code: 680422065

    Answer : [Re] Inquiry for the item from sgt

    thanks :)

  • Question : Inquiry for the item from sgtMar 05, 2021

    Hi can u let me know length of string? My face big if string too short its pain. Thks

    Answer : [Re] Inquiry for the item from sgt

    hi customer, above 16.5cm

    Question : [Re] Inquiry for the item from sgt

    thanks :)

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NEW!! ⭐Mask necklace⭐Made in korea/ mask case/adult kids mask strap/mask holder
NEW!! ⭐Mask necklace⭐Made in korea/ mask case/adult kids mask strap/mask holder
Item Q&A
  • Question : Inquiry for the item from veronicaApr 13, 2021

  • Question : Inquiry for the item from Neera_16Dec 01, 2020

    Hi. How much is it to customize the mask strap? about 4 names, 2 straps each- total 8 straps

    Answer : [Re] Inquiry for the item from Neera_16

    hi customer, so sorry, the customize strap is for bulk purchasing ㅠㅠ

  • Question : Inquiry for the item from hyteamSep 22, 2020

  • Question : Inquiry for the item from CovidbusterSep 05, 2020

  • Question : Inquiry for the item from khoshermaineSep 03, 2020

+View all Notice, FAQ, Q&A >>
Made in Korea COCOON MASK/50PCS/Korea 3D Mask/ FDA Approved
Made in Korea COCOON MASK/50PCS/Korea 3D Mask/ FDA Approved
Item Q&A
  • Question : Inquiry for the item from LHMar 26, 2021

  • Question : Inquiry for the item from mambodevilsMar 23, 2021

    Hi , is this 3 ply protection ?

    Answer : [Re] Inquiry for the item from mambodevils

    hi customer, yes of course :) ~!

    Question : [Re] Inquiry for the item from mambodevils

    Thanks

    Answer : [Re] Inquiry for the item from mambodevils

    really thanks customer :)

  • Question : Inquiry for the item from tcc0610Mar 18, 2021

    Cocoon black colour mask front and back is black colour?

    Answer : [Re] Inquiry for the item from tcc0610

    hi customer, inner is white because of skin, thanks :)

  • Question : Inquiry for the item from PyMar 10, 2021

    Is there any for kids?

    Answer : [Re] Inquiry for the item from Py

    hi customer, if you need kids mask, plz check this item code, 684800802

    Question : [Re] Inquiry for the item from Py

    thanks :)

  • Question : Inquiry for the item from michemberFeb 28, 2021

    What is the BFE % of mask ? Pls answer with specific percentage.

    Answer : [Re] Inquiry for the item from michember

    95% thanks :)

+View all Notice, FAQ, Q&A >>
[disposable mask] From Korea 50pcs / Adult Kids/ Individual pack / Qoo10 Best Deals
[disposable mask] From Korea 50pcs / Adult Kids/ Individual pack / Qoo10 Best Deals
Item Q&A
[Made In Korea] DAY BY DAY Masks/ 50pcs 1Box / Surgical mask / Qoo10 Best price
[Made In Korea] DAY BY DAY Masks/ 50pcs 1Box / Surgical mask / Qoo10 Best price
Item Q&A
  • Question : Inquiry for the item from kellytoh21Mar 14, 2021

  • Question : Inquiry related delivery from sangwooparkJan 08, 2021

  • Question : Inquiry from MomoDec 29, 2020

  • Question : Inquiry for the item from chinchilla_yeoNov 09, 2020

    Hi i would like to check on your black mask, 1) is it both sides in black color? 2) of only one side is black, then is the front side folding downwards? Appreciate your advise before purchase. Thank u

    Answer : [Re] Inquiry for the item from chinchilla_yeo

    Hi i would like to check on your black mask, 1) is it both sides in black color? 2) If only one side is black, then is the front side folding downwards? Appreciate your advise before purchase. Thank u

    Question : [Re] Inquiry for the item from chinchilla_yeo

    hi customer, downwards, and both sides are black. thanks :)

    Answer : [Re] Inquiry for the item from chinchilla_yeo

    Thank you vety much for the reply. I've just completed my order for 2 boxes black color.

    Question : [Re] Inquiry for the item from chinchilla_yeo

    really thanks customer :) ~!

Character mask /3-Ply Adult Kids Face Mask 50pcs(1Box) / From KR / Individual Pack mask
Character mask /3-Ply Adult Kids Face Mask 50pcs(1Box) / From KR / Individual Pack mask
Item Q&A
  • Question : Inquiry for the item from susan55Nov 02, 2020

    Can I check with you, when would the green dinosaur be available?

    Answer : [Re] Inquiry for the item from susan55

    hi customer really sorry, we dont have any plan ㅠㅠ

  • Question : Inquiry for the item from tracyneoOct 27, 2020

    Hi, may I check when would the other kids mask (besides the pink ones) will be available? Thanks.

    Answer : [Re] Inquiry for the item from tracyneo

    hi customer, how about 680422065 this item :)? thanks~!

  • Question : Inquiry for the item from monicakhfOct 08, 2020

    Any new stocks coming in for individually packed kids masks?

    Answer : [Re] Inquiry for the item from monicakhf

    hi customer, so sorry, we dont have any plan, so sorry

  • Question : Inquiry for the item from skloh02Oct 05, 2020

  • Question : Inquiry for the item from giniegohSep 27, 2020

+View all Notice, FAQ, Q&A >>
◐Reusable Mask / Summer Mask / Made In Korea / Cotton Mask / Filter Replace Mask
◐Reusable Mask / Summer Mask / Made In Korea / Cotton Mask / Filter Replace Mask
Item Q&A
  • Question : Inquiry for the item from Chan Wai YeeAug 28, 2020

    Do you sell the filter ?

    Answer : [Re] Inquiry for the item from Chan Wai Yee

    hi customer, yes, you can see our store, thanks:)

  • Question : Inquiry for the item from tgeokpingAug 27, 2020

    Hi I would like to buy the cotton but seem like I can’t choose the size ? Please advise

    Answer : [Re] Inquiry for the item from tgeokping

    hi customer the cotton mask doesnt have size, this is free size, thanks,

  • Question : Inquiry for the item from annleong59Aug 25, 2020

    Hi, is the pricing meant for 1pc? is the mask still anti bacteria without the filter? thank you.

    Answer : [Re] Inquiry for the item from annleong59

    hi customer, 1pc price rigth, you have to use this mask with filter. thanks! :)

  • Question : Inquiry for the item from charche10Aug 18, 2020

    Hi for the filter, can i put in surgical mask?

    Answer : [Re] Inquiry for the item from charche10

    hi customer, of course :)

  • Question : Inquiry for the item from rong44Aug 02, 2020

    Hello, is there still white for modal?

    Answer : [Re] Inquiry for the item from rong44

    hi customer, we dont have any whithe for modal, thanks ㅠㅠ

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