Secret Inquiry

Hi Seller, I am interested on the laundry rack and would like to know is the wheel black or white? has the loose wheel been resolved as feedback by the consumer?

Hi seller may I check is the wheel for the rack black or white colour?

May i know if u would restock the adjustable length rack with 3 poles again? I’d like to buy it. Thanks

Expandable 4-layer - 5 Poles
Please advise when is the next incoming stock?

Hi,

Please advise when the stock will arrive for the above item?

Thanks.

Please advise the thickness of the Korea Hanger? Besides that, among all which model is the slimmer?

Hi. Can I buy the hooks by themselves? How much for a pack of 20 hooks plus shipping. Pls?

Thanks

Hi

I am keen in these clips (see attached ), along side your hangers. You have a few “clips” under options, and I don’t want to order the wrong ones.

How long the shipping if i order tml ?

Will there be restock for korean non slip hangers ?

Does the clip works on type J hanger?

Will the hanger with the metal frame rust easily when CONSTANTLY in contact with water and moisture?

Shipping Status : Shipping on delivery Shipping Info Confirm Delivery Write a FeedbackInquiry and Conversation View Seller Info.
250991126 ★No.1 Best-Selling Hair Loss Tonic★ LOreal SERIOXYL Denser Tonic / Thicker Hair / Shampoo 1000ML
Group Buy ★No.1 Best-Selling Hair Loss Tonic★ LOreal SERIOXYL Denser Tonic / Thicker Hair / Shampoo 1000ML


Type:Bundle 2-Denser 90ml+Color Shampoo+ Conditioner(+S$36.10) / Add On:None / Pump:None

Hi Seller
Before I confirm acceptance of the product, instead of a 1000ml shampoo you sent me a 250ml bottle.
(both shampoo and conditioner).
Please check and reply asap
Order no: 250991126

HI, please advise self collection address. I have emailed to you but no reply.

Hi, any option to buy the clips oni? Thanks

Hi, is self-collection possible?

When will your stock be in for the Korea non slip hanger?

Secret Inquiry

Dear Seller

Would it be possible to deliver the hangers by tomorrow?

Regards
Urgently Needed

Hi, i just need to buy more hooks for type A hanger. However it does not allow me to select just the hooks.

Please advise.

Ho, will there be restock for the Korea hangers?

If I only need 200pcs of GREY hanger and 40pcs of GREY clips. How should I order because the quantity indicated seems to be the same for both items when I add to the cart.

Secret Inquiry

Secret Inquiry

Secret Inquiry

Will you be bringing in pink Colour for type A hangers? :)

Secret Inquiry

Hi
Can mixed color instead of just 1 color. i.e. 20 each color? can request evening delivery?

For B white Jon slip hangers 'rose red' refers to pink or hot pink?

Hi u stated that type A grey hangers are for wet and dry usage, how about type B white hangers? Can be used for the wet and dry clothes?

hi we have already purchase the hanger but found out hooks not enough.. can we just buy hooks?

Secret Inquiry

Hi seller,

Can clip be use in Korean hanger?

Regards,
Janice

Hi seller,

Can clip be use in Korean hanger?

Regards,
Janice

Type D_Korea Nonslip Hanger do u still have it in 50/100pcs?

Can the hook of white smart hanger be rotated to 360degrees like the gray one? What's the difference between gray and white version?

Do u have juz e bottom hangers?for hanging pants etc

Hi..im looking hanger Type O, it is available

Hi,

U dont have type O hangers?

as under selection is only type A smart hanger.

When will restock green color smart hanger

Dear seller,

Can I self collect if I purchase the bag organizer?

Hi Seller

I have ordered 100 pcs of blue hanger last night and made payment. But till date the order was not reflected in my account.

Would appreciate if you could check your side if payment was made to you and send me the items.

Attached is the payment made.

Thanks.

Hi seller,

I've just received my orders. Why the smart white hangers are "Home Will" not "Home Power"?

Hi there,

Do you have this item (photo attached) in bigger sizes? Thank you.

Can I choose for self collection?

Dear Seller
I wish to purchase ITEM H (SWIVEL CLIPS HANGER) since past month but always no stock.
Kindly adv when is the stock available, I used to purchased non-slip hanger from you more than
150 pcs .
Rgds
Gine

Hi Seller, i wish to buy Design F. Do you still hvave anymore stock ?

Hi about the hanging bag organizer, do I need to purchase a hook to hook it in my closet?? Or it come with a hook for me to hook inside my closet?

Hi
Does the updown laundry hanger comes with clip?

I do not see rose red for Smart B White on the pic but the drop down list to choose has rose red. Kindly advise.

Why per piece pricing is different? if I purchase 20pcs quantities is much more cheaper than I buy 50pcs quantities? Any difference in there?

Will you be restocking green and hot pink soon?

Hello Good afternoon,
I would like to know roughly when will I receive the item? Please kindly reply my message, thank you.

Hi Seller

Can you confirm the the travel hanger is 3 pieces set and not 5 pieces set. Will the red colour stock coming in soon.

Thank


Jo

Hi, can I check, which hanger is lighter and slimmer in terms of thickness?

Looking between Smart series and Type D. Please advise.

Hi

Got i just get the hooks for the Type A hangers, without buying the hangers? I had previously bought the hangers but not enough hooks, so want to just get the hooks for now. Possible?

thanks.

wow your shipping so ex..3-4 items $5.90. hanging group bar so light only

Hi
What's the difference between 20 pcs and 40 pcs ? Smart hangers type A and B.
Any additional thing or both the same for 20 and 40 pcs ?

Hi does the updown laundry clip comes with 30 clips n hook or we have to buy them separately?

Today order tonorrow can receive ? Or can self collect ??

Able to purchase in batches of 20pcs?

Hi Seller,

May I know when would you re-stock swivel clip hanger.

Can I know what is the thickness please? It is not stated. Thanks.

Hi,

May I know if the head of B_Smart (white) is 360 degree turnable?
Thanks.

Hi Lets Mary,

I have ordered the grey hanger for purple colour but end up i have received blue colour today. May I know can you arrange for exchange?

Thank you.


Best regards,
Albert

hi the above sold out? when will stock come? txs

Between the grey and white smart hangers, which is of better quality?

Also, is there stock for grey hangers in green currently?

I bought the smart hangers sometime back but would need more clips. Am I able to buy the clips only?

Hi, can I know if you will restock the Updown laundry clips (Brown)?

Thanks.

Will u be restocking hot pink in grey hangers soon?

Hi Will there be more stock coming for the grey hanger?

When is the next available stock for Smart A grey?

Wanted to get 20pcs smart white hot pink non slip hangers. Please let me know when it's in stock. Ty

Hi, I have made purchased earlier, Qoo10 system indicated payment successful, and I had verified with Credit Card Bank, and it indicated payment transaction was successful too, waiting for claim within 5 days.

However, the purchase was not reflected in MY Qoo10.
It is still reflected in my Cart.

What should I do ?

Dear seller. I have been trying to get the Type A gray hangers( Black ..40pcs) . I csn see still sold out . All my hangers are black, so I rsther stick to black ones. Please let me know as soon as the stock arrives (Black) Either contact thru email or better still my mobile no is...97365173. Thank you. Mdm Ang.

Dear seller. I have been trying to get the Type A gray hangers( Black ..40pcs) . I csn see still sold out . All my hangers are black, so I rsther stick to black ones. Please let me know as soon as the stock arrives (Black) Either contact thru email or better still my mobile no is...97365173. Thank you. Mdm Ang.

order no. 197266853

hi seller this is my 3rd time asking about the item i recieved.

item came with no hook, and i totally cannot use it at all.
its been 3rd week since my first enquiry to you, yet no respond.

please be responsible seller.

Hi, any restock for the rest of the colours for the smart hangers in Grey. I see you only have blue left.

5 days stil
l preparing item??
Pls rush delivery I need my order

I I ordered 5 days ago and until now no delivery. No reply from memo sent to seller either. !!

Hi ,i have ordered 40 hangers on Dec 13 but now still preparing item,so when will you then ship out the hangers?Thanks...

order no 197266853. item came without hook. item was delivered to me on 02 dec. please reply.

hi when will u stock up the grey hangers in black?

Hi when will you restock for the smart hangers A in blue and pink?

I see that u have not update us the shipping details. Please advise.

Hi,
I have placed an order on 25th Nov, Order no. 196228390 but there isn't any update. Can you advise me on the delivery? Thanks

20 pieces add $7
100 pieces add $50

If u buy 5 times $7 also 100 pieces which is $35

Who on earth will order 100 pieces add $50 ?

Did I miss out something here ?

Hi seller,

Any estimated timeline of when you will replenish korea non slip hangers blue?

hi, if i order 6 sets of 40pcs which is 240pcs in total. do i get my free 3pcs gift hangers or still 1pc only???

Hi,

Placed an order, By the way how long it takes to ship. Hope you could ship it out early for me thanks.

Hi, can u deliver the item after 6pm to Blk 837, Jurong West St 81? I forgot to write on the remark, I'm sorry!

Hi, I have bought over 60 hangers from you. Could I just order some clips (no hangers)? If so, how much is it?

Do you have all in white or yellow?

Hi, I had changed all my hanger to your smart grey type in black. Understand that no more stock and when you going to restock. Please advise.

Hello. Can I know the difference between type A and the Korean hangers(that are black?

Any significant differences?

Hi, is it possible to just purchase the hanger clips only? (without the hangers)

Hi, I wanna order in bulk. How much would it be? Can pls reply ASAP. Thanks seller!

hi, will the coloured part of the hanger (anti-slip part) transfer colour to the clothes on it? eg, if i buy model A in pink, will my clothing be stained with pink?

Please advise if I can pick up hanger order myself ?

The hangars delivered are old, poorly put together, oily and damaged. Quite dissapointed at the quality of the goods as they are way below expectation.

Lots of pics were taken of the defective items received but can only upload one. I want a full refund.

Hi seller,
I would like to purchase A11 Honey Omija Tea, do you have stock for that?

Hi, what does 7T or 15T means? for the 7T & 15T package, how many capsule is in the package?

Hi seller, will u restock for honey citron tea?

Another design

Hi sir,
Wish to check are the two pan the same? As the diamond coating are different.
Thanks.

Wish to check there is a user claimed that the surface coating came off after a month using it. Is the coasting wear off easily?

Hi, i am looking at the expandable 3 tier. May i know if item will be restocked?

Hi,
Looking to buy expandable 2 tier laundry pole. 3M. When will restock?

Hi, I have bot the expandable c, 3 tier, 260-300cm.
There is no installation instruction in the package.
I have set up looking at the pictures but is wobbly.
Pls send me a copy ? I have requested many times via email but still have not received it.

Hi

I would like to purchase the extendable 3 stage rack, when will it arrive?

hi, I just ordered. just to confirm, my balcony is 127cm length. The expendable 3 tier can fit right?

Hi

I would like to purchase the extendable 3 stage rack, when will it arrive?

When will stock for the 3 tier come in? Thanks.

When will you restock ? thanks

Hi i used to purchase the stand from you. However some of the poles are spoilt, do you just sell the poles only?

Can the 2 tier rack be used for a ceiling height of 200 cm? Does the minimum height have to be 220 cm?

Secret Inquiry

Can this be fixed In the balcony? Can it withstand wind

What is the each rod in the TOP 3 rods can take in the 2 stage model.

Can this be fixed In the balcony? Can it withstand wind

Secret Inquiry

Are the horizontal poles removable or are they fixed to the stand? Can i slot clothes in?

Hi!
May I know how many horizontal poles on each tier?
Can I add more poles to each tier? Is height between two tiers adjustable?
Thanks!

Good day,

May I ask if you still carry the 3 Tier expandable drying pole? Thank you and hope to hear from you soonest.

hi

I am living in brand new condo and ceiling is really high.
can I buy one more extendable so that the length can be stretched?

Hello.

I just received an email stating that you have delivered the item. We have not received the item. I think the delivery guy sent it to the wrong house. We did not sign for the item.

Tracking no. Etc enclosed.

Please send urgently.

Hi, I'm interested on expandable 3-stand, ceiling lower than 260cm.
May l know the size and weight of the package?
Thanks.

Hi
per request this is the pole where the shorter extension can't fix into the longer pole. it can't go in fully. so is shaky. Received this since 4 Jan but till now still unable to get your help to fix it. Hope to settle it soon. Thanks

Hi Seller
Really hope u can reply me. Had send u a few emails too. The extension pole can't fix to long pole. Need your advise. Thanks

Hi
already sent u an email but no one reply
can u advise so I can fix it. without the correct extension pole I can't fix it. hope to get a reply soon Thanks for your understanding.

why the extension seem smaller and can't fix in pls advise thanks

Is the height of the foldabable rack for 2 tier and 4 tier adjustable or fixed

Hello,
Our HDB ceiling is 3.2m high, are you able to provide longer extension poles to fit? We are interested in the adjustable 3 tier rack.

Kind Regards
Cheryl

Hi, I bought 2 of the racks from you few years ago, it was awesome! The items still in well condition.
we just shifted to a new place, and we got few missing parts might due to misplace and would like to enquiry if you are able to sell the following parts to us.

1. grey connection part x1
2. screw head + nuts set x2

Kindly advice the price and the order process. Thank you.

May I know if it is possible to order additional wings? I only need 2 tiers but need 8 wings.

Hello, I would like to find out if the level of the tiers for the 4 tier stand can be adjusted? And also how high is the bottom tier from the floor?? Tia!

Hi I ordered 3tier dryign rack but only 6pcs of pipes were delivered. please send me 3pcs more. please call me.

What will the expandable 2 stand rack be back in Stock? thanks

Do you have the stock of fixed width 4 stand rack?
Also confirm whether the length of fixed width 4 stand rack can be adjusted?

Hi seller, can you please confirm whether fixed width drying rack can be used in condo balcony ?

Hi, may I know if we can adjust the height of the tiers or are they fixed? Also, can I fix only 1 tier? Thanks!

May i know how the wings are mounted on the pole? From my previous experience, the hanger/hook will slide down if put heavy item on it. Need to confirm this before making purchase. Thanks.

I don't see the option for more extension poles for height. Not available?

Dear seller this looks really good and I wanna buy the 3 tier. My ceiling height is about 3.2m. I hope it's still suitable?

Hi,

When the items are restocked?There are none of the options are available in the page now.

Thanks.

From,
Yen

As of today, all items seems to be out of stock. When will you be restocking products? I need the 1 for high ceiling

Hi, please see the attached picture. when i received the 3 pieces that i ordered, ALL 3 have obvious dent marks. Can you please send me 3 new ones or refund my monies?
Please advise.


[Re] Order number: 175547291-3
Hi,
As stated on our policy, we are not able to take any actions for damaged item via Singpost normal mail as they don't provide any insurance serivce.
We strongly recommend to use courier service such as Ninjavan, Qxpress and Taqbin.
Thanks for your understanding


guys, you might have some policy on signpost mail embedded somewhere, i am not too sure if you took reasonable steps to safeguard the product for delivery. The product is clearly bendable, and if you didn't put any cardboard backing/ support, then obviously it wouldn't be surprising if the product has some defects on delivery. In view of this lemon-ish product can you provide me a refund. And i bought 3 of these!


[Re] Order number: 175547291-3
Hi,
That's why we have notified on the pages. And Singapore doesn't care about what the product is.
That's the reason it's cheaper than other service.
So we recommend to use courier service such as Speedpost, Qxpress, Ninjavan and Taqbin.
Thanks.


That's besides the point isn't it...... even if you slap in disclaimers or caveats or whatever, was there reasonable due care in packing the product? A simple hard cardboard packed with the product would have prevented the bent. Do you honestly disagree?


[Re] Order number: 175547291-3
Hi, Please compare the price what you paid for. And we even offered cheaper price for courier service. If it was courier service, there will be a compensation such as refund or exchange at free of charge. And it was already informed on the page. We are so sorry for that not able to help on this issue. We seek for your understanding. Thanks.


Hi, I beg you. please answer my question. please.
was there reasonable due diligence taken in packing the product? would a simple and very cheap hard cardboard backing prevented the bend during delivery? (unless the damaged was sustained before packing of course).
yes or no? please answer this question. yes or no?
"would a simple and very cheap hard cardboard backing have prevented the bend during delivery?"

Hi, please see the attached picture. when i received the 3 pieces that i ordered, ALL 3 have obvious dent marks. Can you please send me 3 new ones or refund my monies?
Please advise.


[Re] Order number: 175547291-3
Hi,
As stated on our policy, we are not able to take any actions for damaged item via Singpost normal mail as they don't provide any insurance serivce.
We strongly recommend to use courier service such as Ninjavan, Qxpress and Taqbin.
Thanks for your understanding


guys, you might have some policy on signpost mail embedded somewhere, i am not too sure if you took reasonable steps to safeguard the product for delivery. The product is clearly bendable, and if you didn't put any cardboard backing/ support, then obviously it wouldn't be surprising if the product has some defects on delivery. In view of this lemon-ish product can you provide me a refund. And i bought 3 of these!


[Re] Order number: 175547291-3
Hi,
That's why we have notified on the pages. And Singapore doesn't care about what the product is.
That's the reason it's cheaper than other service.
So we recommend to use courier service such as Speedpost, Qxpress, Ninjavan and Taqbin.
Thanks.


That's besides the point isn't it...... even if you slap in disclaimers or caveats or whatever, was there reasonable due care in packing the product? A simple hard cardboard packed with the product would have prevented the bent. Do you honestly disagree?


[Re] Order number: 175547291-3
Hi, Please compare the price what you paid for. And we even offered cheaper price for courier service. If it was courier service, there will be a compensation such as refund or exchange at free of charge. And it was already informed on the page. We are so sorry for that not able to help on this issue. We seek for your understanding. Thanks.


Hi, I beg you. please answer my question. please.
was there reasonable due diligence taken in packing the product? would a simple and very cheap hard cardboard backing prevented the bend during delivery? (unless the damaged was sustained before packing of course).
yes or no? please answer this question. yes or no?
"would a simple and very cheap hard cardboard backing have prevented the bend during delivery?"

Hi, Seller,
Do you have deliver the order item on
1) Weekdays : night time, around between 7pm - 8pm?
2) Weekends : day time (morning)?
TQ.

Hi interested in the item. How long wil the delivery take?

Hi

Do you still have the 3 or 2 tier rack in stock?

Thanks

Please advise the weight and the packing size for the fixed type.

Please advise the weight and the packing size for the fixed type.

Hi seller!

Is fixed with rack foldable as well?
Difference with adjustable rack is only width right?

Hi just to check when will the 3 stand (260 to 300cm) be restock? Thanks

Hi seller

What is the max weight that the rack can substain? I worry that the rack can't substain the weight of my queen size bed sheets.

Thanks

Hi,

My order number is 169861516, recently I just send an email asp your instructions, please assist with my enquiry.

Thank you

Hi, I supposed to order a 3 tier expandable rack but I realized I ordered wrongly, is it possible to purchase another set of stand and 3 poles separately?

Please advise.

Thank u

Hi Seller, I tried contacting you both via Qpost and via email but there is no response. I bought a 3 tier drying rack and while installing, realized I am missing one bolt. Please respond ASAP and send me the missing bolt so that I can start using my rack.

We open already that is why surprise wrong items inside. Inside items are same as picture on the box.

As mentioned the goods confirmed wrong items, please resend by today or tomorrow. I need it urgently. Thanks

Sir u sent the wrong item as per picture. Please resolve this urgently as I need to use the product now. Please contact me at 97369950.

Understand the min length is 115~120cm?
What about the depth when the shelf (track) is opened up and when it is folded up?

Hi,
One of the wing can't be tighten. Please send replacement. Thanks.

Hello, may I know if the rack is made of stainless rust proof steel? Thank u

Hello, I like the 3 tier expandable rack. My questions:-
1) each rack only has 3 poles?
2) after I fix the rack, can I still change the heigh position of the rack?

Hi! I suppose the difference btwn fixed and adjustable width is with the metal hangers? That is the width of the 2 poles as well as the hangers can be adjusted to suit the size of the room whereas fixed can't be adjusted?

Do you guys sell the hanger rack individually ?

Hi Seller

Kindly advise which option do I choose, since my celling only 258cm.

Lower than 260cm?

Height between 260-300cm, can still lower the pole height? Min height is?

Hi Seller,

My ceiling height is 3Metre. Is it safe to install the expandable 2-tier 260-300cm hanger?
Does the rod extends by extra 1-2 cm for it to be tight enough for the rod to stand without toppling?

Thanks!

Dear seller,

I want height is upto 300cm and 2 hangers. how do I choose?

Can I still lower the pole height? Min height is?

Hi,

in the order option part, it was mentioned that the fixed width type could be up to 290cm. but the it was 240cm in the description, could you kindly confirm which one is correct?

thank you!

Hi, the size of my balcony is

Width : 80 cm
Height : 290 cm

I should be buying the fixed tier but the picture says that the height is supported till only 2400mm.

can I check if this item is suitable for me

hi, when will the expandable be in stock?

Hi, When will the item be restocked?

Thank you.

I received the Type:B.Expandable 2-StandⓒLR2EXP.

However, one nut is missing and this makes the poles very unstable. Can you send me the nut. My order No is . 157463205.

Dear Seller,
Will there be a restock for Expandable 2 stand? Interested to get the lower than 260cm, kindly respond.
Thanks and regards
Finn Lee

May I know when will it be restocked?

Hi

I would like to purchase replacement rods for the 2/3 tier extendable racks as the ones I have previously purchased from you have become rusty. Please advise.

What is the height of the lower tier? The height is it adjustable?

Do u have one with length that can extend up to more than 2m and ht about 3m?

HI, i tried to order the expandable 3 stand 260-300cm, but it is out of stock. Please can you let me know when can you bring in stocks?

Hi what is max load the rack can hold?

Hi seller,
I'm waiting for Type A 4 Tier restock from Feb 2015 till date which about 8 month… may I know when it will restock? =)

hi seller, may I know when will be the stock available?

Hi,

I'm interested in Type C - expandable 3 stand hanger. Can I know if there will be new stocks arrive?
Thank you.

Regards,
Amy

When wil u restock?

I bought the item but realised My ceiling height is slightly more than 3metres. Can i buy 1 set of extension poles?

Thanks for your reply. I sent an email on 25 july regarding the purchase of additional extension poles but there is no reply.
I just resent today. Pls let me know.

Hi,

I am looking for 260 - 300 mm height. May I know when is the stock coming in?

Thanks.

Regards,
Lesli

I bought the item but realised My ceiling height is slightly more than 3metres. Can i buy 1 more set of extension poles?

Hi, My ceiling is sloped so one end is shorter than the other - is it still possible to install? Can one pole be a different height to the other?

seller, am wondering y u reply all enquiry except mine which is dated on 7th June 2015 abt the 4 tier dressing room ceiling height?

Hi

Can you tell me what is the distance from floor to first pole and from first pole to the next pole. I like to know that for both the 2 and 3 expandable. Thanks.

Hi seller, understand that the stock shall one month time to restock? Possible for us to Pre order? =)

Ref to my enquiry of 21 May, the above stock is still not in yet. When are you expecting it to be in stock? Can I place advance order?

Hi,
When will the stock arrive?
Thanks!

Hi seller
Is there a self collection instead of delivery?

I am interested to purchase the above but currently sold out. Please let me know how to order this particular height unit?

Secret Inquiry

How when u restock the expandable 4 layer version laundry rack ?

Hi,

Can i know the diff between premium and jumbo ? And whats their size/dimension? Thanks

When is the extendable one coming back? I would like to order one but it is out of stock. Could you send me a notification once its back in stock thank you!

Secret Inquiry

Secret Inquiry

I m interested in the basic 4. When will the stock be coming in?

Will you be restocking the expandable 3 poles rack?

Secret Inquiry

Hello

I have placed an order of the laundry rack (order 239667767). Could you tell me when I will receive the delivery?

Thanks a lot,

What is the material used for the laundry rack?

How to order since it prompt me as group order??

Dear Sir,

May I request for the delivery of the item to be on 1 Dec (Friday)? This is because there will be someone at home to collect the delivery on this date. (there'll be no one at home on other days).

Thanks,
Kenneth Seah

my order number 233075023
i've still not got any response on the rust stain. per request i've emailed you twice.

Are all models expandable to the length that can dry blankets or bedsheets?

Hi there, possible to provide the measurement of Jumbo when only single side is used. Thanks.

Secret Inquiry

Is there wheels for premium rack?

Secret Inquiry

Hi, i have sent an inquiry to you through Qpost on 20 Aug 2017 but until now no reply from you. My order no is 224733147. There is a blue stopper missing from the laundry rack that i bought. Please advise how i can get the stopper from you asap. Please see photo attached.

Hi, what is the height of the jumbo drying rack? Is it also 1530mm, similar to the premium version? Are the height of the racks for the jumbo and premium versions adjustable? Would appreciate your quick reply. Thank you.

No do u sell hook n wheels? My rack was blown down by a strong wind, 2 wheels broken n most of the hooks are also broken

O4H
Can arrange self collect in SG?

Hi... I have missed a chance to purchase 05 2x in tge past 2 months already... is there anyway I can reserve? Or can you notify me once it is available for sale? 😢

Do you have any that can cover king size beddings like sheets, quilts (heavy when wet) and etc. Stable enough without toppling over when the wind upside strong?

When will you have stock for the folding drying rack?

Hi Mary,

I had previously bought the Expandable 4 layers_5 poles rack.
If I order a new Expandable 4 layers_3 poles rack now, can I reuse the poles from my old rack and fit onto the 3 poles rack to make it 5 poles?

Thanks.

Hi.

When will item 6 (expandable 5 poles) be restocked?

Tks.

Can I check if the stands/rods are weather proof? Will it rust if the racks are left outside the open to rain and shine?

My order no is 219740269. It has been almost 2 wks since i purchased the rack. But the status is still 'Preparing Item'. When will the item be dispatched?

Hi,

Do you sell only the wheel for the 'Expandable 4 layer 'model?

Secret Inquiry

Sorry one more question, can i know whether there are size difference between premium and jumbo apart from the additonal functions? Tks!

Hi when will there be stock for the premium jumbo racks? Tks

I'm interested in the pic attached. May I know when will stock be available? =) thanks.

Hi, I'd like to purchase the expandable 4 layer laundry rack. May I know when it'll be back in stock?

Thank you

Hi. Is the height adjustable to make it shorter during storage? Thanks.

Hi. Is the height adjustable to make it shorter during storage? Thanks.

Secret Inquiry

Hi
When will stock for 04H. Jumbo+Shelf+hook DR-js (+$21.00) be restocked?

Hi

When is the stock for item 6. (Expandable 5 pole) available?

Hi

When is the item 6 stock available?

What's the difference between ptemium and jumbo? The pictures all look the same.

Secret Inquiry

Hi when will expandable 5 poles be restocked?

Hi, can you pls advise on the package box dimension of the expandable 4 tier 3 layer rack. Planning to bring oversea. Thanks!

Hi When will this restock? And what are the dimensions of this versus the premium one?

Hi,

May i know what one can hang the most clothes?

04H or 06?

Hi may I know the box dimension for item 04H
Jumbo
Thanks

Hi, i bought the expandable 4 layer 5 pole rack from u previously. The wheel broke inside the leg stand. Do u sell the leg stand?

Hi, I purchased a rack with you before. Now I need the extension for hanging shoes at the bottom. Do you sell it individually? Thanks

Expandable 4 layer

Can I know what is the diff with 5pole and 3pole?

Hi i would like to get option 6. Can i preorder and get the order asap?

Thanks

Hello Seller

Will you restock item 6?

I want to order one asap please ;(

Thanks!!!

Urgent enquiry about the base:
1) was purchased type 06 expendable 4 layer 5 pole
on 01 Sept 2014 with order no. 46111254
2) would like to buy the right base (from the picture)
Please advise.
Thank you

Hi Seller,
Is the above mentioned stock coming in soon?

Mavis

Hi Mary

Item number 410623374
I have transferred $165 for 2 units of item #6.

Please deliver to Gary Chang
9 Pasir Ris Link, Seastrand Tower E, #10-21, Singapore 518189

When can delivery arrive?




To Recipient Name: AuntMary
Account Number DBS Savings Plus - AF Account 288-2-003882 AuntMary

From POSB Savings Account 126-46614-5
Amount S$165.00
Transaction Reference Number 18374776242

When is item 6 available for order again? need 2 units.
06. Expandable 4-Layer_5 Pole ⓒDR-ep45ⓣ(+S$36.00) - Sold Out

Item received with broken packaging and 3 missing hanging sticks. Please advise

My email ID is Buttercookiez. Please kindly give me a mobile no. to call. This is rather frustrating to keep delaying.

Very disappointed with the item. Bought it about 2 mths ago but only installed it today after moving into my new place. Opened up the box and found a old, dirty and badly stained item. Quality is bad. We bought a couple of these racks from u, none had such issues before. Even after cleaning, some of the rust couldn't get removed. Would like to ask for a replacement unit.

Hi,

I emailed to the email address u mentioned (see attached) but received no reply after 1 month. Please kindly assist on this asap.

Is self collection option available?

Hi, i sent an email to regarding buying the leg for the expandable 4 layer 5 pole Dr-ep45 4 days ago. Please check and reply my email. Thanks.

Hi,
Still waiting for your response to my query sent last week. Thanks.

Hi Seller,

My apologies but i realised that i had selected the wrong shipping address after placing the order.
My order no 201098602.
Is it possible to change the address? The item is still not shipped out yet.

Thank you.

For the jumbo size, What's the total dimension after opening all the racks? I need to assess how much space I need (length and width)

What's the dimension of the rack after opening all the shelves on both sides? For the jumbo size.

Hi,

May I know the width of the shelf for the 3 pole and 5 pole expandable laundry rack? What is the difference in distance between each pole? Thanks.

Hi the item was delivered without the top extendable rod. Please contact me to arrange for delivery. Thank you.

Hi can I go down to ur shop take a look on the item.. Because I very confuse which one to purchase.Thanks

How wide is the expandable 5pole after using all the poles?

May I know what is the diff in measurement between premium and jumbo? Does both fold up to be small at 13cm as indicated?

Hi, I bought Type:06. Expandable 4-Layer_5 Pole from you in May 2016. All 6 wheels are broken, do u sell the replacement wheels??

If yes, how much is it? If no, where can I get it if not i will have to dump the whole set away as it is no longer moveable.

Thanks!

Dear seller
Possible to add hooks to the premium DRp6 laundry rack only ( but I do not want the shelf option ) ? If possible, how much will it cost ?

When will new stock for 4H coming? Thanks.

Hi for item number 5, what is the measurement when is being folded? Thank you :)

I've sent a couple of emails and also left a msg here on Q&A regarding the rusty poles of the item received.

I've waited for the past 2 weeks. Please respond to my emails and my order no is 194100983.

It is very frustrating and disappointing to see that you replied to other enquiries dated later than mine and there's on response to me at all.

For your immediate attention.

Dear Sir,

Bought the expandable 4 - 5 poles rack a year ago and the wheels are broken and poles turned rusty.
Had sent you a mail to letsmary@yahoo.com.sg to check on availability and cost for parts replacement, however no response received so far.
Could you please revert? Thanks.

i have written countless emails to you since July. as a loyal customer who has bought many items from your store, I am sorely disappointed at your lack of after-sales service. the premium rack I bought had spoilt legs. i order 2 sets of replacements. they arrived. 1 set of legs was spoilt. until now, so many months, you havent rectified it. i keep asking if i can just order another set if tou reguse to replace them for me but there is Very little RESPONSE. you reply me very late and each time i rely your email, you take ages to reply. I have not heard from you since. this is VERY irresponsible of you. you will lose a loyal customer this way. I regret recommending your goods and services to others. mot updating me on the statua of my problem is not a good way of doing business. i hve not been able to use the laundry rack since JULY. it is now November.

Can you explain what is the difference between
jumbo DR-j6, jumbo+shelf DR-js6 & jumbo+shelf+hook DR-js6? The photos all look like the same picture.
How many hooks are provided for model: jumbo+shelf+hook?
Height and dims of Premium & jumbo model are the same, except Jumbo has an additional top pole, correct?

Hi,

I ordered a laundry drying rack on 11 Nov 16.
My order is 194100983 and received the item about 2-3 days ago.
However, when I opened the box to fix the rack today, I found the poles to be rusting.
Please find attached the photos of the rusting poles.
Would like to ask if you can deliver a new set in the coming week for exchange and also check the quality too?
Looking forward to your reply soon.

Thanks,
Sheryl

I have been using the Jumbo rack for about a year. However, due to frequent movement of the rack between indoor and outdoor area, the rollers break. Do you sell parts like the rollers or the base of the rack?

Hi, I have bought the laundry drying rack from you and one of the wheel has broke, can the wheel be replaced. If yes, do you sell them as spares?

Hi, please respond to my question posted below this post.
I've already ordered a rack
My question is whether it comes with socks clip and if no am i able to purchase them and will they fit my rack
Please reply so that if i need to buy, i can get them all delivered together.
Been days..

Hi,
I just ordered option 6
Does it come with the socks clip?

If no, am i able to purchase the socks clip and how much will it be. And does it fit option 6 rack?

hi, I have not heard from you regarding the faulty replacement part (one set of the legs wont insert) despite leaving message on Qoo10 and emailing twice.

please let me know if you can send me a new leg. I can just order it from you again if needed, if you don't want to replace it for me. I can't use my laundry rack at all and it is causing me a lot of inconvenience.

please respond! thank you

--sharon

Hi,
Which option is for the length adjustable rack of 800mm-1250mm?

bought the rack a year ago. one of the wheels broke and i cant fixed it back. is there any chance for me to purchase the based without buying the whole rack again? hope to hear from u soon. thank u

This seller is so irresponsible. I did not receive any exchange for the rusty pipes.
They are only interested in getting new sales. My question regarding when the exchange of the rusty parts can be done was not answered. Is there any reason why?
This is the third time I purchased from this seller. I like the quality of their product. But this time round, I am shocked to see the white metal pipes that was sent to me were VERY rusty. It looked used and cannot be cleaned off. I just don't understand why such rusty white pipes were sent to me even though I requested them to do a quality check before sending.
On top of this, I have not received any reply from the seller after more than 5 working days. I am still waiting for the exchange as I am unable to fix the laundry rack.
I am very disappointed with the after sales service. Please get your staff to reply. ORDER NO. 190888399
I received my Jumbo Laundry Drying Rack with RUSTY white pipe.( 1 Square Pipe,2 Round Pipes and 2 candle pipes)

I received my jumbo laundry drying rack with RUSTY white metal bar.

Please exchange.

Hi, seller, I forgot to buy hook. Do u sell separately?

I have not received any reply from your guy since sending an email with pictures as instructed.

It has been 5 working days since I sent the email.

May I know when can the exchange be done?

Hi, thank you for sending me the full set of legs and wheels as ordered. however, one set of legs is defective....they won't fit onto the rack so I cannot use them. it seems to be a manufacturing defect because the other set of legs is fine. the little knobs jut out too much, so I cant fit them onto my rack.

I had emailed you about it but have not heard from you. when can I get a replacement part? I have not been able to use my rack

thank you,
Sharon

Hi

As you are aware, it is stated that no private information are allowed in this Q & A.. So may I know how am I suppose to give you my email address here.

Regards
Vernicia

Hi

I had bought a Laundry Rack (No.6) about 11mths ago and 3 wheels that were broken. I had sent email on 14th n 17th Oct 16 with the necessary pictures required bt there was no reply. I would like to enquire if I am able to purchase the wheels and the base. 

Please get your staff to reply. 
Attached are the pics of the broken parts of my 1st purchase.


I had purchased a new Laundry Rack (No.6) from you that has arrived with missing wheels and base and was delivered 3days after I had file for a report. 

Thank you.

Regards
Vernicia

Any restock for vivid colour? Thanks 2m x 1.2

Secret Inquiry

Any restock for 1.6×2?

Secret Inquiry

Secret Inquiry

Hi, is there a pure cream colour playmat?
I see that the underside of the mat is only cream colour, can I use this as the front ( are both sides usable )?

Thank you!

Hi I'm interested in the 4 fold playmat. May I know if this mat is double sided? Are both sides identical?

Hi, can the play mat be tranform into a play area as shown in the photo attached?

Hi im interested to place order for the 5 folds cream gray 1.6x2.5m. Im flying off on 23rd Aug. Would I be able to get it in time? And May i check how heavy is it with the box? Could I be able to check in to the flight?

Hi, the total width for 3 Fold _ 1x1.5(m) is 1500mm. So for each folder width is 50cm , correct ? Thank you.

Hi, may u know when the color will restock?
I would like to have cream mint for 1.6 x 2m four fold

Hi. I bought the mat earlier. Am I able to purchase just the quilt cover?

Secret Inquiry

Secret Inquiry

Do you sell the bumper and folder mat as well?

Hello! Can I check if I can choose delivery date? As I am afraid there will be no one home to receive the goods. Thank you!

Secret Inquiry

hi where can i purchase the bumper?

Hi

I’m interested in 4 fold cream mint and cream gray, may I know when it will be restocked?

Also how does group buy work? Thanks

Hi, interested to get the 1.6x2.5 pastel. When will you restock?

Secret Inquiry

Hi,
Do you sell just the quilt cover?

Hi, please advise on how to clean the mat as the information leaflet was in Korean. Thanks!

Hi I am keen to buy but why for dispatch date I only have 1 choice and that is 21st dec ? It's January now , I am hoping I can get this delivered sometime in January

If I order the Korean play mat, 1.6x2m, when will I receive it?