Hi, previously i bought the blue hanger from you. Will it coming any new stock? Thank you

Hi, previously i bought the blue hanger from you. Will it coming any new stock? Thank you

Hi. Can u email me at wongyanfang@gmail once your stock for blue hangers come? Thanks

Please respond urgently
Apparently you did not read my message on the delivery to be between 25 and 28 Apr.

For my orders (212669822 & 212669823), please take note on my remarks to deliver between 25 and 28 Apr as we are all away. Thanks

Hi there

I'm not sure how the group buy works but I'd like to purchase 100 of the blue hangers. How can I buy them and when can I receive them?

Kind regards,
Pauline

Dear Sir/ Madam,

Good evening. I have received my parcel today, I ordered a total of 100 pieces, but one of the boxes only contained 40 pieces instead of the intended 50 pieces.

Please do advice on the remaining 10 pieces.

Thank you,
Shauna

Hi, may i know when is the next restock?

Hi, can I chk for blue clr ones when will they be restock?

Is this product good for hanging wet laundry?

Hi, please see the attached picture. when i received the 3 pieces that i ordered, ALL 3 have obvious dent marks. Can you please send me 3 new ones or refund my monies?
Please advise.


[Re] Order number: 175547291-3
Hi,
As stated on our policy, we are not able to take any actions for damaged item via Singpost normal mail as they don't provide any insurance serivce.
We strongly recommend to use courier service such as Ninjavan, Qxpress and Taqbin.
Thanks for your understanding


guys, you might have some policy on signpost mail embedded somewhere, i am not too sure if you took reasonable steps to safeguard the product for delivery. The product is clearly bendable, and if you didn't put any cardboard backing/ support, then obviously it wouldn't be surprising if the product has some defects on delivery. In view of this lemon-ish product can you provide me a refund. And i bought 3 of these!


[Re] Order number: 175547291-3
Hi,
That's why we have notified on the pages. And Singapore doesn't care about what the product is.
That's the reason it's cheaper than other service.
So we recommend to use courier service such as Speedpost, Qxpress, Ninjavan and Taqbin.
Thanks.


That's besides the point isn't it...... even if you slap in disclaimers or caveats or whatever, was there reasonable due care in packing the product? A simple hard cardboard packed with the product would have prevented the bent. Do you honestly disagree?


[Re] Order number: 175547291-3
Hi, Please compare the price what you paid for. And we even offered cheaper price for courier service. If it was courier service, there will be a compensation such as refund or exchange at free of charge. And it was already informed on the page. We are so sorry for that not able to help on this issue. We seek for your understanding. Thanks.


Hi, I beg you. please answer my question. please.
was there reasonable due diligence taken in packing the product? would a simple and very cheap hard cardboard backing prevented the bend during delivery? (unless the damaged was sustained before packing of course).
yes or no? please answer this question. yes or no?
"would a simple and very cheap hard cardboard backing have prevented the bend during delivery?"

May I know what is the thickness of the hanger? I am looking for a very slim hanger, about 0.4 cm.

If the bought 100pcs but wan 50pcs blue and 50pcs red is it OK instead of 100pcs blue

Hi, I like to find out if I place an order for hangers today when will it be shipped? Thanks.

Hello! Is this for both wet & dry clothes?

Hi, what is the height and length of this hanger?

Hi there, I'm interested in the hangers but am new to qoo10. I just tried to purchase the hangers but the only option was 'join group buy'. What does that mean and how do I proceed to purchase at the price indicated?

Hi, I've purchased under group buy e Korean Non-Slip Hanger 100 pieces each for both blue and red colour. However, I'll like to get e clip
and hooks for this hanger as but wasn't able to find in any option. Please advise how can I go about to purchase e clips and hook for the
Korean Non-Slip Hanger of e clip and hookers? Or e clips and hooks are only meant for type A and not suitable for Type D, Korean Non-Slip Hanger?

Is the blue or red non slip rubber removeable?

Hi seller,

Would you restock this hanger? Keen to purchase another set of 100.

Thanks

Hi. Sorry. I clicked hangers add to cart wrongly. Please just refund the hangers. Thanks a lo.

May I know what is the thickness of the hanger? Is it wide enough to hand trousers?
Thank you

hi, do you have any shop that I can go to collect the hanger?

Secret Inquiry

Secret Inquiry

Secret Inquiry

Hi, may i know when is the expiry date for the wet wipes? is it 1 year from date of manufacturing? thanks!

Secret Inquiry

When will the pink be restocked?

When is pink cap coming? It's shown as out of stock.

Is this anti bacteria?

What is the expiry date for bebeen wipe pink refill pack? Or does it have expiry date.

Hi, can i arrange for self collection?
I saw that the option for self collection is available at the checkout page but when i select it, the shipping fee remains unchanged (ie: i am still charged with shipping fee though i selected self collection)

Pls advise
Thank you

Hi, what is the expiry date for D03 Sky Cap ? Thank you

Secret Inquiry

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Secret Inquiry

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Hi i want to order soonsu blue refill. When will it be delivered?

Hi can I know the how does yellow soonsu compare to green and pink bebeen? Is bebeen embossed? Thanks

Hi, I carted two sets of wipes (10 x 100 sheets). The delivery charge is $5 instead of $2.70? Why?

Hi are the wet wipes alcohol free?

Hi there I am trying to order 1 wet wipes and the other is green wipes from ur shop but they are charging me 2 diff delivery charges of total 5 dollars. Why is this so when the delivery is to the same address

May I know the expiry date of D1 pls

Can i know what is the difference between the blue,pink and green?

★ SoonSu Story ★ Korea Wet Wipe. It is Fragrance Free ????

Secret Inquiry

Dear seller,

I ordered this item on 25th June 2017 and it is still showing shipping requested.
Type:D_03. Soonsu Story Cap (10 pack x 100 sheet)(+S$2)
Please advise the shipping date.

Hi. Do you have the zoe& loy wipes in stock?

Sold out? Restock? When can I order? Thanks

Just wanna check if this is safe to use on dogs.

Secret Inquiry

When will Restock C. Sorry Loy

Hi, does u all have smaller portable pack? Eg 10 or 20pcs per pack?

Hi, will you be restocking A_02 soon?

When stocks for caps will be replenished

May I know the thickness of each wipe?

Hi, looking at getting thick and moist wet wipes. Which 1 will you recommend?

Hi seller, is your Soonsu story wet wipes safe for cleaning hands n mouth of children?

Which wipe the is safe for face and hand?

Hi! For "Soonsu story" any expiry to avoid the tissue dry off ?

May I know what is the expiry date for DalGoMi Daily Cap?

can use after expiry date？cos bebe expiry date in aug2017 n dont think can finish using so much bef expiry date.

What's the expiration date for Soonsu wipes?

hi..when will the assorted option be available?

Hi, saw the ad that stated 10 packs free. Does it mean buy 10 packs free 10 packs?

Hi Seller,
I have emailed to your email regarding interest to purchase the above item no: 410623374 but yet to receive any reply.

Regards

I want to purchase 50 packets of soonsu story refill. Able to offer me a bulk price? Thanks

Hi! May I know are the expiry dates for the different types of wet wipes the same? Pls advise the expiry dates before I proceed to order the 9 packs assorted wet wipes. Thks.

Wat 10 pack free can u specific it. Is it buy 10 pack free 10 pack

Are your wipes safe for cleaning infant's face & mouth too? Please advise which 1 would u recommend?

Hi which of these wer wipes are fragrance free? Thanks!

I need the wipes. Low in stock. When can u send it？

Hi.
Kindly advise the expiry date for soonsu refill type.
Thank you.

Any of your wet wipe range is antibacterial? Thanks

How when u restock the expandable 4 layer version laundry rack ?

Hi,

Can i know the diff between premium and jumbo ? And whats their size/dimension? Thanks

When is the extendable one coming back? I would like to order one but it is out of stock. Could you send me a notification once its back in stock thank you!

Secret Inquiry

Secret Inquiry

I m interested in the basic 4. When will the stock be coming in?

Will you be restocking the expandable 3 poles rack?

Secret Inquiry

Hello

I have placed an order of the laundry rack (order 239667767). Could you tell me when I will receive the delivery?

Thanks a lot,

What is the material used for the laundry rack?

How to order since it prompt me as group order??

Dear Sir,

May I request for the delivery of the item to be on 1 Dec (Friday)? This is because there will be someone at home to collect the delivery on this date. (there'll be no one at home on other days).

Thanks,
Kenneth Seah

my order number 233075023
i've still not got any response on the rust stain. per request i've emailed you twice.

Are all models expandable to the length that can dry blankets or bedsheets?

Hi there, possible to provide the measurement of Jumbo when only single side is used. Thanks.

Secret Inquiry

Is there wheels for premium rack?

Secret Inquiry

Hi, i have sent an inquiry to you through Qpost on 20 Aug 2017 but until now no reply from you. My order no is 224733147. There is a blue stopper missing from the laundry rack that i bought. Please advise how i can get the stopper from you asap. Please see photo attached.

Hi, what is the height of the jumbo drying rack? Is it also 1530mm, similar to the premium version? Are the height of the racks for the jumbo and premium versions adjustable? Would appreciate your quick reply. Thank you.

No do u sell hook n wheels? My rack was blown down by a strong wind, 2 wheels broken n most of the hooks are also broken

O4H
Can arrange self collect in SG?

Hi... I have missed a chance to purchase 05 2x in tge past 2 months already... is there anyway I can reserve? Or can you notify me once it is available for sale? 😢

Do you have any that can cover king size beddings like sheets, quilts (heavy when wet) and etc. Stable enough without toppling over when the wind upside strong?

When will you have stock for the folding drying rack?

Hi Mary,

I had previously bought the Expandable 4 layers_5 poles rack.
If I order a new Expandable 4 layers_3 poles rack now, can I reuse the poles from my old rack and fit onto the 3 poles rack to make it 5 poles?

Thanks.

Hi.

When will item 6 (expandable 5 poles) be restocked?

Tks.

Can I check if the stands/rods are weather proof? Will it rust if the racks are left outside the open to rain and shine?

My order no is 219740269. It has been almost 2 wks since i purchased the rack. But the status is still 'Preparing Item'. When will the item be dispatched?

Hi,

Do you sell only the wheel for the 'Expandable 4 layer 'model?

Secret Inquiry

Sorry one more question, can i know whether there are size difference between premium and jumbo apart from the additonal functions? Tks!

Hi when will there be stock for the premium jumbo racks? Tks

I'm interested in the pic attached. May I know when will stock be available? =) thanks.

Hi, I'd like to purchase the expandable 4 layer laundry rack. May I know when it'll be back in stock?

Thank you

Hi. Is the height adjustable to make it shorter during storage? Thanks.

Hi. Is the height adjustable to make it shorter during storage? Thanks.

Secret Inquiry

Hi
When will stock for 04H. Jumbo+Shelf+hook DR-js (+$21.00) be restocked?

Hi

When is the stock for item 6. (Expandable 5 pole) available?

Hi

When is the item 6 stock available?

What's the difference between ptemium and jumbo? The pictures all look the same.

Secret Inquiry

Hi when will expandable 5 poles be restocked?

Hi, can you pls advise on the package box dimension of the expandable 4 tier 3 layer rack. Planning to bring oversea. Thanks!

Hi When will this restock? And what are the dimensions of this versus the premium one?

Hi,

May i know what one can hang the most clothes?

04H or 06?

Hi may I know the box dimension for item 04H
Jumbo
Thanks

Hi, i bought the expandable 4 layer 5 pole rack from u previously. The wheel broke inside the leg stand. Do u sell the leg stand?

Hi, I purchased a rack with you before. Now I need the extension for hanging shoes at the bottom. Do you sell it individually? Thanks

Expandable 4 layer

Can I know what is the diff with 5pole and 3pole?

Hi i would like to get option 6. Can i preorder and get the order asap?

Thanks

Hello Seller

Will you restock item 6?

I want to order one asap please ;(

Thanks!!!

Urgent enquiry about the base:
1) was purchased type 06 expendable 4 layer 5 pole
on 01 Sept 2014 with order no. 46111254
2) would like to buy the right base (from the picture)
Please advise.
Thank you

Hi Seller,
Is the above mentioned stock coming in soon?

Mavis

Hi Mary

Item number 410623374
I have transferred $165 for 2 units of item #6.

Please deliver to Gary Chang
9 Pasir Ris Link, Seastrand Tower E, #10-21, Singapore 518189

When can delivery arrive?




To Recipient Name: AuntMary
Account Number DBS Savings Plus - AF Account 288-2-003882 AuntMary

From POSB Savings Account 126-46614-5
Amount S$165.00
Transaction Reference Number 18374776242

When is item 6 available for order again? need 2 units.
06. Expandable 4-Layer_5 Pole ⓒDR-ep45ⓣ(+S$36.00) - Sold Out

Item received with broken packaging and 3 missing hanging sticks. Please advise

My email ID is Buttercookiez. Please kindly give me a mobile no. to call. This is rather frustrating to keep delaying.

Very disappointed with the item. Bought it about 2 mths ago but only installed it today after moving into my new place. Opened up the box and found a old, dirty and badly stained item. Quality is bad. We bought a couple of these racks from u, none had such issues before. Even after cleaning, some of the rust couldn't get removed. Would like to ask for a replacement unit.

Hi,

I emailed to the email address u mentioned (see attached) but received no reply after 1 month. Please kindly assist on this asap.

Is self collection option available?

Hi, i sent an email to regarding buying the leg for the expandable 4 layer 5 pole Dr-ep45 4 days ago. Please check and reply my email. Thanks.

Hi,
Still waiting for your response to my query sent last week. Thanks.

Hi Seller,

My apologies but i realised that i had selected the wrong shipping address after placing the order.
My order no 201098602.
Is it possible to change the address? The item is still not shipped out yet.

Thank you.

For the jumbo size, What's the total dimension after opening all the racks? I need to assess how much space I need (length and width)

What's the dimension of the rack after opening all the shelves on both sides? For the jumbo size.

Hi,

May I know the width of the shelf for the 3 pole and 5 pole expandable laundry rack? What is the difference in distance between each pole? Thanks.

Hi the item was delivered without the top extendable rod. Please contact me to arrange for delivery. Thank you.

Hi can I go down to ur shop take a look on the item.. Because I very confuse which one to purchase.Thanks

How wide is the expandable 5pole after using all the poles?

May I know what is the diff in measurement between premium and jumbo? Does both fold up to be small at 13cm as indicated?

Hi, I bought Type:06. Expandable 4-Layer_5 Pole from you in May 2016. All 6 wheels are broken, do u sell the replacement wheels??

If yes, how much is it? If no, where can I get it if not i will have to dump the whole set away as it is no longer moveable.

Thanks!

Dear seller
Possible to add hooks to the premium DRp6 laundry rack only ( but I do not want the shelf option ) ? If possible, how much will it cost ?

When will new stock for 4H coming? Thanks.

Hi for item number 5, what is the measurement when is being folded? Thank you :)

I've sent a couple of emails and also left a msg here on Q&A regarding the rusty poles of the item received.

I've waited for the past 2 weeks. Please respond to my emails and my order no is 194100983.

It is very frustrating and disappointing to see that you replied to other enquiries dated later than mine and there's on response to me at all.

For your immediate attention.

Dear Sir,

Bought the expandable 4 - 5 poles rack a year ago and the wheels are broken and poles turned rusty.
Had sent you a mail to letsmary@yahoo.com.sg to check on availability and cost for parts replacement, however no response received so far.
Could you please revert? Thanks.

i have written countless emails to you since July. as a loyal customer who has bought many items from your store, I am sorely disappointed at your lack of after-sales service. the premium rack I bought had spoilt legs. i order 2 sets of replacements. they arrived. 1 set of legs was spoilt. until now, so many months, you havent rectified it. i keep asking if i can just order another set if tou reguse to replace them for me but there is Very little RESPONSE. you reply me very late and each time i rely your email, you take ages to reply. I have not heard from you since. this is VERY irresponsible of you. you will lose a loyal customer this way. I regret recommending your goods and services to others. mot updating me on the statua of my problem is not a good way of doing business. i hve not been able to use the laundry rack since JULY. it is now November.

Can you explain what is the difference between
jumbo DR-j6, jumbo+shelf DR-js6 & jumbo+shelf+hook DR-js6? The photos all look like the same picture.
How many hooks are provided for model: jumbo+shelf+hook?
Height and dims of Premium & jumbo model are the same, except Jumbo has an additional top pole, correct?

Hi,

I ordered a laundry drying rack on 11 Nov 16.
My order is 194100983 and received the item about 2-3 days ago.
However, when I opened the box to fix the rack today, I found the poles to be rusting.
Please find attached the photos of the rusting poles.
Would like to ask if you can deliver a new set in the coming week for exchange and also check the quality too?
Looking forward to your reply soon.

Thanks,
Sheryl

I have been using the Jumbo rack for about a year. However, due to frequent movement of the rack between indoor and outdoor area, the rollers break. Do you sell parts like the rollers or the base of the rack?

Hi, I have bought the laundry drying rack from you and one of the wheel has broke, can the wheel be replaced. If yes, do you sell them as spares?

Hi, please respond to my question posted below this post.
I've already ordered a rack
My question is whether it comes with socks clip and if no am i able to purchase them and will they fit my rack
Please reply so that if i need to buy, i can get them all delivered together.
Been days..

Hi,
I just ordered option 6
Does it come with the socks clip?

If no, am i able to purchase the socks clip and how much will it be. And does it fit option 6 rack?

hi, I have not heard from you regarding the faulty replacement part (one set of the legs wont insert) despite leaving message on Qoo10 and emailing twice.

please let me know if you can send me a new leg. I can just order it from you again if needed, if you don't want to replace it for me. I can't use my laundry rack at all and it is causing me a lot of inconvenience.

please respond! thank you

--sharon

Hi,
Which option is for the length adjustable rack of 800mm-1250mm?

bought the rack a year ago. one of the wheels broke and i cant fixed it back. is there any chance for me to purchase the based without buying the whole rack again? hope to hear from u soon. thank u

This seller is so irresponsible. I did not receive any exchange for the rusty pipes.
They are only interested in getting new sales. My question regarding when the exchange of the rusty parts can be done was not answered. Is there any reason why?
This is the third time I purchased from this seller. I like the quality of their product. But this time round, I am shocked to see the white metal pipes that was sent to me were VERY rusty. It looked used and cannot be cleaned off. I just don't understand why such rusty white pipes were sent to me even though I requested them to do a quality check before sending.
On top of this, I have not received any reply from the seller after more than 5 working days. I am still waiting for the exchange as I am unable to fix the laundry rack.
I am very disappointed with the after sales service. Please get your staff to reply. ORDER NO. 190888399
I received my Jumbo Laundry Drying Rack with RUSTY white pipe.( 1 Square Pipe,2 Round Pipes and 2 candle pipes)

I received my jumbo laundry drying rack with RUSTY white metal bar.

Please exchange.

Hi, seller, I forgot to buy hook. Do u sell separately?

I have not received any reply from your guy since sending an email with pictures as instructed.

It has been 5 working days since I sent the email.

May I know when can the exchange be done?

Hi, thank you for sending me the full set of legs and wheels as ordered. however, one set of legs is defective....they won't fit onto the rack so I cannot use them. it seems to be a manufacturing defect because the other set of legs is fine. the little knobs jut out too much, so I cant fit them onto my rack.

I had emailed you about it but have not heard from you. when can I get a replacement part? I have not been able to use my rack

thank you,
Sharon

Hi

As you are aware, it is stated that no private information are allowed in this Q & A.. So may I know how am I suppose to give you my email address here.

Regards
Vernicia

Hi

I had bought a Laundry Rack (No.6) about 11mths ago and 3 wheels that were broken. I had sent email on 14th n 17th Oct 16 with the necessary pictures required bt there was no reply. I would like to enquire if I am able to purchase the wheels and the base. 

Please get your staff to reply. 
Attached are the pics of the broken parts of my 1st purchase.


I had purchased a new Laundry Rack (No.6) from you that has arrived with missing wheels and base and was delivered 3days after I had file for a report. 

Thank you.

Regards
Vernicia

Hi Seller, I am interested on the laundry rack and would like to know is the wheel black or white? has the loose wheel been resolved as feedback by the consumer?

Hi seller may I check is the wheel for the rack black or white colour?

May i know if u would restock the adjustable length rack with 3 poles again? I’d like to buy it. Thanks

Expandable 4-layer - 5 Poles
Please advise when is the next incoming stock?

Hi,

Please advise when the stock will arrive for the above item?

Thanks.

Any restock for vivid colour? Thanks 2m x 1.2

Secret Inquiry

Any restock for 1.6×2?

Secret Inquiry

Secret Inquiry

Hi, is there a pure cream colour playmat?
I see that the underside of the mat is only cream colour, can I use this as the front ( are both sides usable )?

Thank you!

Hi I'm interested in the 4 fold playmat. May I know if this mat is double sided? Are both sides identical?

Hi, can the play mat be tranform into a play area as shown in the photo attached?

Hi im interested to place order for the 5 folds cream gray 1.6x2.5m. Im flying off on 23rd Aug. Would I be able to get it in time? And May i check how heavy is it with the box? Could I be able to check in to the flight?

Hi, the total width for 3 Fold _ 1x1.5(m) is 1500mm. So for each folder width is 50cm , correct ? Thank you.

Hi, may u know when the color will restock?
I would like to have cream mint for 1.6 x 2m four fold

Hi. I bought the mat earlier. Am I able to purchase just the quilt cover?

Secret Inquiry

Secret Inquiry

Do you sell the bumper and folder mat as well?

Hello! Can I check if I can choose delivery date? As I am afraid there will be no one home to receive the goods. Thank you!

Secret Inquiry

hi where can i purchase the bumper?

Hi

I’m interested in 4 fold cream mint and cream gray, may I know when it will be restocked?

Also how does group buy work? Thanks

Hi, interested to get the 1.6x2.5 pastel. When will you restock?

Secret Inquiry

Hi,
Do you sell just the quilt cover?

Hi, please advise on how to clean the mat as the information leaflet was in Korean. Thanks!

Hi I am keen to buy but why for dispatch date I only have 1 choice and that is 21st dec ? It's January now , I am hoping I can get this delivered sometime in January

If I order the Korean play mat, 1.6x2m, when will I receive it?

Do u have 1x2 dual mint instock now? When can deliver?

Will you be restocking the vivid largest size mats? (1.6x2.5m) i dont see the option for this size in your pre-order page.

Hello, I want to get a 1.4x2 pastel or cream pink, when you will have stock again?

Hello,
When will you restock the 1.4x2 pastel colour?

Hi,

I brought the 5fold playmat 2years ago. May i know where can i buy the cover. One side have tear?

Thank

I’m keen to get grey 1.4m by 2m, may i know when u will restock?

Seller hope you can stock up for Pastel 1.6x2.5m 3pcs/4pcs. Everyday check but still no stock

Hi,

When will u be RE-stocking 5 fold 1.6mm vivid . I might need 2 or 3.

Hello,

May I know when will you be restocking 1.6X2m GreyXCream (4 fold) combi?

Thank you!

Hi,

When will you be restocking 2.5x1.6 (5 folds) vivid color mat?

Secret Inquiry

When will you restock 1x2m vivid color?

Any restock for 1.2x1.6m pastel colour?

Secret Inquiry

Hi I want to buy this bumper set... the other link you provided is also not available.

Hi

I want to order one playmat with two quilt covers (different colours), how do I do this? I don’t think I can complete a second order without choosing the playmat again.

Hi when will bumper mat 1.2x1.2 be in stock?

Hi, May I know can i select the delivery time? as i am afraid that I wont be at home when the delivery guy comes, thanks.

May I know when will the folding play mat 3 or 4 fold cream gray be in stocks again?

Secret Inquiry

Hi any restock for 3 fold cream grey?

Hi, i wish to buy 5 foks 1.6m x 2.5m pastel mat. May i know when will u re-stock?

I already have the bumper mat, can I buy the quilt cover separately?

Hi,

Any restock for 3 folds vivid color? Thanks.

Hi, When will you restock bumper mat?

Hi, could I request the shipping info for my item? Thanks

When will the bumper mat be restocked?

Hi... i want order but out of stock. 1.2×2 the colourful one. When is the stock coming?? As i intend to order 1.6 x 2.5 also. If u have i want to order both now. Please get back to me asap. Please :) thnk u :)

Hi, if I order now when will it be shipped? Looking for pastel 1.6x2.5

Hi,
I would like to just purchase the quilt cover of 1x2m. How do i purchase? Understand the quilt is waterproof, is it cloth material? Will it be hot?

Will you re stock 4 folds (1600 x 2000 x 40) cream grey? If yes, when?

Hi, do u sell only the quilted cover? Do u have the cover for 1.6 x 2m mat? Thanks.

Hi, Im interested in the largest cream gray playmat. When will the stock be available? Thanks!

Secret Inquiry

Hi, when will vivid colour largest one have stock? Thanks

Hi Seller,

Just curious where does the non-slip pad attach to?
Any photo can show?
Thanks

Hi, I'll like to know what material is the bumper mat made of?

Hi there,
when will there be a restock for the 5 fold in cream & grey?
Also, if I'm purchasing 2 qty, will I be charge delivery fee x 2?

Thank you!

Hi,

May I know when will the 3 fold vivid be restock ?

may i know how do we clean the playmat??

Where's 15 shop coupon?
It's still end of june, but end June coupon is gone.
Pls advise. Thanks.

Hi seller, May I know when will stock for the above arrive?

Secret Inquiry

Secret Inquiry

Hi, when will the stock for 5 fold 1.2x2m (vivid) be coming in? Thanks.

hi I received my order (mat size 1.6x2m) yesterday but realized the size i bought is wrong size. can i change it to smaller size ie 1.4x1.6m (pastel) mats. Look forward to your favourable reply soonest. thanks!

Hi on the main page of Qoo10, there's an ad saying the mat costs $28.88 after a $100 coupon? How to obtain this price and where is the $100 coupon?

Order number 216862019... I order on the 27 May.. but still haven't receive .. when can I receive ??

Hi,

I am looking for pastel color with 5 fold And non slip cover...

May you advice which one is the thickness/ longer with length and breadth area

I no need the quilt cover, but there is no "none" to choose.

Please advise.

Hi seller, i am interested to purchase the largest playmat. I do not require the quilt cover. How to i place order? It doesnt allow me to place order unless i choose all section.
Pls.advise

Secret Inquiry

Hi when will have stock for 3 fold cream pink

Regarding order 215489714, i saw it was scheduled since 12th May but until now still there is no change of shipping status. I had ordered the item for more than a week but still haven't received the item. Is that normal? Or because i've sent a message to request for change of order? But i didn't get respond from seller on that enquiry. Please help!

Secret Inquiry

When restocking for 3 fold playmat?

Would there be restock of other colours for 4 fold 1.4 x 2m playmat?

Hi seller,

When will you re-stock?

Can you advise the weight of a 1m x 2.5m mat ? (5 fold) thanks

Hello, I'd like to get the quilt only. Do you sell the quilt only?

Thanks,

Mei

Secret Inquiry

Hi,

I would like to purchase Cream Gray 1600x2500. When would it be restocked?

Thanks.

Hi, i have cancelled Order #214229863 and replaced with Order #214307462. Can you please let me know if my 1st order successfully cancelled? Thank you.

when will stocks for Cream Grey 1m × 1.5m be available? i want to buy 2 mats.

5 fold mat (1200 x 2000) will go with bumper mat (1.2 x 1.2)?

Wondering whether the bumper mat suitable for 5 fold mat (the one width 1000mm

May I enquire what is the benefit of getting the quilting cover for the mat? What is it used for?

Thank you.

May I enquire what is the material inside the playmat - is it foam, if so what kind of foam? Is it the same quality of foam used in gymnastic mats?

Thank you.

My playpen is 160cm × 120cm. Which play mat should i choose? I prefer thickness of 2.5cm or above. If order on sunday, when will the delivery be done?

My playpen dimension is 160cm x 120cm. Which mat should i choose? I prefer thickness of 2.5cm or above

Hi when will you restock honey lemon ?

Hi when will you be restocking honey omija tea?

Hi when will you be restocking the honey lemon tea?

Hi when will you be restocking the honey coconut mango tea?

Which type suitable to smooth throat?

I wld like to order lemon honey. Wl u include item anytime soon?

Noted many flavours are out of stock. Can you advise when will there be re-stocking? I am interested in honey citron, hanrabong and quince . Thanks

Hi, when will you be restocking other flavors?

My order cart number 117088116 with 4 items has been shipping on delivery since 26th February but the tracking info show that the items still has not arrived at the qxpress dispatch center until now March 2nd.

If u are sending from Singapore then qxpress does not take so long.
I already sent u enquiry on 28th February so can u reply quickly to update what exactly is going on with my 4 purchased items and when will i receive them??

Hi, any self collection mode? Thank you.

Hi, any self-collection more? Thank you.

Secret Inquiry

Hi do you sell the green plum flavour

When is the honey citron tea going to be restocked?

Hi, when will honey citron tea be restocked?

Hi, which one good for improving immune system? Tks

Any more citron flavour tea ?

Hi seller, will u restock aloe vera?

Hi seller, do u deliver to bangkok?

The washer cleaner is for top loader or front loader washing machine?

Is it can be use on top load?

On the page mentioned we pour 40 degree, then let it soak or follow the video, soak n rise function, please advise

Hi there.

Can I use the Gong 100 washer cleaner for my Eco Drum Clean function .....just pour in n let e machine do the work?

Can use for top load ?

Can use for TOP load washing machine? Your advertisement show only front load

Hi, I'm keen on the product, but not sure exactly how to use. Mine is an Electrolux front load washer. Can you give more detailed information please? Thanks.

Hi seller
I’m purchasing 3 items from your shop.
1) washer cleaner (time sale)
2) mold remover gel (time sale)
3) bodyluv pillow (no time sale) $48

Can you waive off the shipping fee of $3.80?

Hi, may I know 1 box has how many grams? Each time to use how much? Does it comes with a spoon or measuring cup? Tks

How many packs in one box of gong 100 cleaner ?

This washer cleaner can wash up to how many times per box?

Hi,
When will the new stocks for the 3-tier white roller shelf (plus size) be available for ordering?

Thanks!

Hi,

I received the moving organizer last week. However I have not receive the Japanese Slim Movable shelf.
Can you please check and advise?

Regards,
Liting

Hi when will you replenish stock. What do you recommend pot stand, are they in stock.

Hi, will you be restocking the white roller shelf (basic)? If yes, when will it be?

Is it per item per shipping cost . That mean 2 item 2 shipping fees .

What is the height of the 2 tier alim kitchen cabinet? It is not stated. Please reply asap as I wish to order a few other stuff together. Thank you.

Hi

When will the stocks for 4 tier slim shelf brown coming in again ?
Thanks

108721955 order number
Waiting exchange or refund, item is stained with brown and grey at all corners, for all 3 tier.
Due to unsightly appearance for new item, cannot accept on my end...

2 weeks since your last response to me, when can this be settled? Please return my email for exchange or refund/collection date. Thank u.

Hi Seller,
Your guy is supposed to contact me via email latest by 25 Jan for the replacement of the cracked pole for my order #202376853. But till now, there wasn't any response. Please look into this matter and reply.

Tks.

Hi seller
My 2nd order of this shelf has a missing wheel can you pls send the missing wheel to me as it can't stand properly now without one wheel ! Thanks .my order no is 201396346 .
Carol Ee

Hi! Can I do self collect? If yes, where's the location?