MACQUEEN NEWYORK

MACQUEEN NEWYORK KR

90% 4,799 Fellows Join Fellow

All Items(45)

20%

Q&A board

Live Desk

Q&A Search Title Contents

You can leave inquiries about item, delivery, cancel/refund or other questions.

Show all Q&As

Q & A Lists
Item	Question & Answer
[MACQUEEN] Mineral CC Cushion Cover Holic / 2 color Item Q&A	Question : Inquiry for the item from ann***Jan 24, 2020 Secret Inquiry Question :* Inquiry for the item from ann***Jan 24, 2020 Secret Inquiry Question :* Inquiry for the item from ann****Dec 09, 2019 Secret Inquiry
[MACQUEEN] ★1+1★ AIR KISS LIP STICK 5 COLORS Item Q&A	Question : Inquiry related delivery from hon***Jan 07, 2020 Hello, I have order on 18 November 2019. I don't have received my order. Could you check for me? I have send request from you many times, but I don't get a response. MACQUEEN] ★1+1★ AIR KISS LIP STICK 5 COLORS Color nr: 1x no 01 1x no 02 2x no 03 1x no 04 1x no 05 Cart no: 130851622 order no: 310052992 Question :* Inquiry related cancel and refund from hon***Jan 07, 2020 Secret Inquiry Question :* Inquiry related cancel and refund from hon***Jan 07, 2020 Secret Inquiry Question :* Inquiry related delivery from 262***Dec 30, 2019 Hello, I have order on 18 November 2019. I don't have received my order. Could you check for me? I have send request from you many times, but I don't get a response. MACQUEEN] ★1+1★ AIR KISS LIP STICK 5 COLORS Color nr: 1x no 01 1x no 02 2x no 03 1x no 04 1x no 05 Cart no: 130851622 order no: 310052992 Answer :* [Re] Inquiry related delivery from 262**** Hallo, ik heb bestelling op 18 november 2019. Ik heb mijn bestelling niet ontvangen. Kunt u mij controleren? Ik heb vaak een verzoek van u verzonden, maar ik krijg geen antwoord. MACQUEEN] ★ 1 + 1 ★ LUCHT KUS LIPSTICK 5 KLEUREN Kleur nr: 1x nee 01 1x nee 02 2x nee 03 1x nee 04 1x nee 05 Winkelwagen nr: 130851622 bestelnr : 310052992 Question : Inquiry for the item from 242***Oct 01, 2019 Hi what are the expiry date for these item?thamks Answer :* [Re] Inquiry for the item from 242**** Dear customer, Thank you for your interest. expiry date : after 2022. Have a nice day. Thank you. Question : Inquiry related delivery from mel***Aug 10, 2019 Hi there, I ordered this item on 25 July but have still yet to receive it. I'm unable to track the Qexpress delivery as well. Could I check on the status of this order please? Thank you. My order number is 300437844. Answer :* [Re] Inquiry related delivery from mel**** Dear Customer, tracking number : SGP148390448 You'll get the goods in 2-3days. Have a nice day. Thank you. +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
❤1+1+1❤ Waterproof Pencil Gel liner / Fast Dry / Excellent Fitting Item Q&A	Question : Inquiry for the item from shu***Jan 03, 2020 Secret Inquiry Question :* Inquiry for the item from chr***Dec 26, 2019 Secret Inquiry Question :* Inquiry for the item from Shu***Nov 21, 2019 Hi, can the shipping be by Qxpress instead of Qprime? I am being charged double for shipping when I bundle with other items (where shipping is $1.90 by Qxpress) in your shop. Question :* Inquiry related delivery from blu***Oct 11, 2019 Secret Inquiry Answer :* [Re] Inquiry related delivery from blu**** Secret Inquiry Question : Inquiry for the item from tgc***Sep 26, 2019 Hi, may i know the dufference between this product and one shot auto liner? Question :* Inquiry for the item from lil***Sep 16, 2019 What is the weight of the eyeliner? Answer :* [Re] Inquiry for the item from lil**** Dear customer, This product weighs 9.4g. Thank you and have a nice day. Question : Inquiry for the item from fus***Aug 25, 2019 Is this auto gel eyeliner or need to use a sharpener? Thanks. Answer :* [Re] Inquiry for the item from fus**** Dear customer, This product need to use a sharpner. Thank you. Question : Inquiry for the item from Joa***Aug 10, 2019 Hi, how to buy just 1 pc? Answer :* [Re] Inquiry for the item from Joa**** Dear customer, Thank you for your interest. No, you can choose 3colors. Have a nice day. Thank you. +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
[MACQUEEN] ★1+1★Tattoo Ink Pen liner / 4 types Item Q&A	Question : Inquiry for the item from mel****Dec 27, 2019 Hi seller, do you have brown colour for Tattoo Ink Pen Eyeliner?
YAKSON HOUSE LIFTING PROGRAM BAND + PROGRAM PACK x5ea Item Q&A	Question : Inquiry for the item from pre****Dec 24, 2019 Hi seller, do you have in-stock for Lifting Program Band? when is the expiry date for Program Pack? do you sell the Program Pack separately if I need to buy in future?
[MACQUEEN] Better Than Kiss Lip Balm for men / for women / Pheromone Lip balm / Couple Lip balm Item Q&A	Question : Inquiry for the item from yel***Dec 16, 2019 Secret Inquiry Question :* Inquiry for the item from dav***Apr 07, 2019 Does it mean(1pc men and 1pc women) for lip balm set with additonal $4.00? Answer :* [Re] Inquiry for the item from dav**** Dear customer, Yes, that's right. The set price is +$4. Thank you and have a nice day Question : [Re] Inquiry for the item from dav**** Can change to 2pcs men instead of 1pc eaxh?? Answer : [Re] Inquiry for the item from dav**** Dear customer, It's hard to change the set because it's packaged. I'm sorry I couldn't help you. Thank you
[MACQUEEN] ★1+1★ My Line-Fit Tint Brow / 4 Color Item Q&A	Question : Inquiry for the item from Aww***Dec 11, 2019 Secret Inquiry Question :* Inquiry for the item from l0v***Nov 15, 2019 hi, the color turned to green so quickly. just opened less than a week. is there any way to prevent that? will it be possible to change bk the color? Answer :* [Re] Inquiry for the item from l0v**** hello, kindly reply to my enquiry. Thanks Question : [Re] Inquiry for the item from l0v**** hello, kindly reply to my enquiry. Thanks Question : Inquiry for the item from pur***Oct 08, 2019 Secret Inquiry Question :* Inquiry related delivery from qiu***Sep 16, 2019 May I knw when my item will be shipped out? Order no. 303759564 Answer :* [Re] Inquiry related delivery from qiu**** I purchased on 11 Sept . Question : [Re] Inquiry related delivery from qiu**** Dear Customer You can get the goods within a day or two. Please check again. Thank you. Question : Inquiry for the item from fai***Aug 30, 2019 302355523 to 302355526 I have been writing to you as to why the tracking number you given shows item not found but you have not reply for over few days. Please have courtesy to reply. Answer :* [Re] Inquiry for the item from fai**** Dear Customer I checked to confirm that the shipment is complete. Please check again. Thank you and have a nice day. Question : [Re] Inquiry for the item from fai**** You reply so long after item delivered Answer : [Re] Inquiry for the item from fai**** Dear customer, I am so sorry for the late reply! Please excuse me. Question : Inquiry for the item from che***Jul 29, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from che**** Secret Inquiry Question : [Re] Inquiry for the item from che**** Secret Inquiry Answer : [Re] Inquiry for the item from che**** Secret Inquiry Question : [Re] Inquiry for the item from che**** Secret Inquiry Answer : [Re] Inquiry for the item from che**** Secret Inquiry Question : [Re] Inquiry for the item from che**** Secret Inquiry Question : Inquiry for the item from viv***Jun 26, 2019 Is it waterproof? Answer :* [Re] Inquiry for the item from viv**** Dear customer, It's a waterproof. It's explained on the detailed page. Thank you. Question : Inquiry for the item from Car***May 22, 2019 Wanted to order via group buy but why the price of group buy change from $8.90 to $9.90? I thought the group buy price will stay the same until the group buy period ends? Answer :* [Re] Inquiry for the item from Car**** Dear customer, Thank you for your interest in the item. We started the promotion with 8.9 and sold a limited number. Can you tell me how many are you planning to buy? Question : [Re] Inquiry for the item from Car**** Hi, thanks for your reply. I was thinking of just getting 2 pcs to try as I've never used your brow tint before so thought maybe can buy to try and if it's good I will repurchase more. So sad that the price has increased. Didn't know that there is a limited number before the price change. Should have ordered earlier. Answer : [Re] Inquiry for the item from Car**** Dear customer, The basic group buy price is $9.9. The $8.9 offer is a limited quantity once a month, and you'll be notified if you become a Shop Fellows. I'm sorry I couldn't help you. Thank you. Question : Inquiry for the item from jes***Apr 04, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from jes**** Secret Inquiry Question : [Re] Inquiry for the item from jes**** Secret Inquiry Answer : [Re] Inquiry for the item from jes**** Secret Inquiry Question : Inquiry from tal***Feb 27, 2019 Secret Inquiry Answer :* [Re] Inquiry from tal**** Secret Inquiry Question : Inquiry for the item from OaA***Feb 24, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from OaA**** Secret Inquiry Question : [Re] Inquiry for the item from OaA**** Secret Inquiry Answer : [Re] Inquiry for the item from OaA**** Secret Inquiry Question : Inquiry for the item from ram***Feb 10, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from ram**** Secret Inquiry Question : Inquiry for the item from hui***Jan 31, 2019 is it out of stock for light brown? Answer :* [Re] Inquiry for the item from hui**** Dear customer, Thank you for your interest. I've got a lot in stock right now, so you can buy it. Have a good day. Thank you. Question : Inquiry for the item from cat***Jan 26, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from cat**** Secret Inquiry Question : [Re] Inquiry for the item from cat**** Secret Inquiry Answer : [Re] Inquiry for the item from cat**** Secret Inquiry Question : Inquiry from jes***Jan 18, 2019 Secret Inquiry Answer :* [Re] Inquiry from jes**** Secret Inquiry Question : Inquiry for the item from air***Jan 16, 2019 Hi is there any stock for natural brown? I bought deep brown before, it turns grayish after sometime. Why is that so? Answer :* [Re] Inquiry for the item from air**** Dear customer, Natural brown is out of stock at the moment. I'm sorry. Grayish? Did the color turn green? At the bottom of the details page, I've written down questions that turn green. Please check your image! Question : [Re] Inquiry for the item from air**** Will light brown change colour too? Answer : [Re] Inquiry for the item from air**** May I have your order number? Question : Inquiry for the item from 233***Jan 15, 2019 Received the item on 7th Jan. Use it for 4 times and seems to dry up now. Difficult to draw. Please advise how long does it last? Answer :* [Re] Inquiry for the item from 233**** Dear customer, Thank you for your order. Deficiency sometimes turns green. Usually used for more than 6 months, but it dries faster when air contact is exposed more. I just bought it recently, so I'll have it resend! What color do you want? I'll wait for your answer. =) Best regard with Thanks, Question : [Re] Inquiry for the item from 233**** Can you arrange, 1 deep brown and 1 light brown. Thanks for your quick response. Answer : [Re] Inquiry for the item from 233**** Are both eyeliner bad? Question : [Re] Inquiry for the item from 233**** It's Tint Brow not eyeliner. Yes both dry. I actually used it alternate day from 7th Jan onwards. By the 15th Jan is difficult to draw as nothing comes out of it. Answer : [Re] Inquiry for the item from 233**** Okay. Tint brown. I will resend the product. both. If the same thing happens next time, it's hard. Use with nothing applied.Attached is an image of caution. Please read it carefully. Have a nice day. Thank you. Question : 关于商品haz***会员的咨询。Jan 15, 2019 Hi,is ready stock? Answer :* [Re] 关于商品haz***会员的咨询。 Dear customer, Thank you for your interest. This product has a lot of stock! You can order it. Thank you. Question :* [Re] 关于商品haz***会员的咨询。 When i make payment when can send out sia? Answer :* [Re] 关于商品haz***会员的咨询。 What is sia? I don't understand. Please say that again. Thank you. Question :* Inquiry for the item from pra***Jan 02, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from pra**** Secret Inquiry Question : Inquiry for the item from jan***Jan 01, 2019 Hw do we erase or clean if we want to redraw. Answer :* [Re] Inquiry for the item from jan**** Dear customer, It will be erase or clean naturally. This item has tattoo effect, It lasts at least three days. Thank you! Question : [Re] Inquiry for the item from jan**** That mean we must be careful not to draw vrongly , m I correct to say that Answer : [Re] Inquiry for the item from jan**** Yes. Please draw carefully. Thank you. Have a nice day. Question : Inquiry from mis***Dec 08, 2018 Hello! Is there a mistake in price? Answer :* [Re] Inquiry from mis**** Dear customer, Thank you for your interest. Item registration is now in progress. Once the items are sorted out, we will proceed with the event! I'll let you know when the event starts =) Thank you and have a nice day. +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
❤Cushion + Refill❤ Mineral CC Cushion Cover Plus / 2 color Item Q&A	Question : Inquiry for the item from ann****Dec 07, 2019 Secret Inquiry
[MACQUEEN] ★1+1★ Daisy Pop Blusher + Gift Cheek Brush Item Q&A	Question : Inquiry for the item from Rat***Nov 29, 2019 Secret Inquiry Question :* Inquiry for the item from ann***May 17, 2019 Hi seller, Can the item send by normal mail instead of Qxpress deliver? Thank you Ann Answer :* [Re] Inquiry for the item from ann**** Dear customer, This product can only be sent by Qxpress delivery. Thank you. Question : Inquiry related delivery from lil***May 12, 2019 Hi, I have placed order and made payment using PayLah but somehow when I checked, there don't seem to show payment is done or that it is now moved to shipping stage. Can you please check. Thank you. Answer :* [Re] Inquiry related delivery from lil**** Dear customer, Order number not confirmed. Please check it through the customer center. I'm sorry I couldn't help you quickly. Thank you. Question : Inquiry related delivery from Cha***Apr 03, 2019 Hi Im key in wrong address, can you help deliver to Blk 122A Edgedale Plains, #07-173 Singapore 821122 Thank you Answer :* [Re] Inquiry related delivery from Cha**** Dear customer, What is your order number? Is the zip code 821122? I look forward to your prompt reply. Thank you and regards. Question : [Re] Inquiry related delivery from Cha**** Cart no. 126120056 Answer : [Re] Inquiry related delivery from Cha**** Dear customer, I sent the item to the changed address yesterday. Please check! Thank you and have a nice day. Question : Inquiry for the item from Jun***Mar 05, 2019 290854260 [MACQUEEN] ★1+1★ Daisy Pop Blusher + Gift Cheek Brush [MACQUEEN] ★1+1★ Daisy Pop Blusher + Gift Cheek Brush Choice 1:#No.03 PINK / Choice 2:#No.03 PINK / Gift:Cheek Brush I purchase both Pink but the color of the two boxes are different, one is pink another is coral peach even the word printed is both Pink? Answer :* [Re] Inquiry for the item from Jun**** Dear Customer, The color of the box image may be different. If the box name is pink, the contents will be pink. Please check the product. Thank you. Question : Inquiry related delivery from Sug***Feb 05, 2019 Secret Inquiry Answer :* [Re] Inquiry related delivery from Sug**** Secret Inquiry Question : Inquiry for the item from pop***Feb 05, 2019 Hi, may I know when is the expiry date of the product. Answer :* [Re] Inquiry for the item from pop**** Dear customer, Thank you for your interest. expiry date : 02-May-21 Have a nice day. Thank you. Question : Inquiry for the item from pop***Feb 05, 2019 Hi, may I know when is the expiry date of the product. Answer :* [Re] Inquiry for the item from pop**** Dear customer, Thank you for your interest. expiry date : 02-May-21 Have a nice day. Thank you. Question : Inquiry related delivery from xyn***Jan 25, 2019 Hi seller, I have just placed order can i get it before chinese new year? Answer :* [Re] Inquiry related delivery from xyn**** Dear customer, Thank you so much for understanding. We close our order at 3 p.m. every day. Orders before 3 p.m. will be shipped on the same day! If I order today before 3 p.m , I think I can ship today! Best regard with Thanks, Question : [Re] Inquiry related delivery from xyn**** I ordered on 25/1 already. Answer : [Re] Inquiry related delivery from xyn**** I have a lot of orders today and I think it'll be shipped tomorrow. If we send something, customers usually receive it within four or five days. However, delivery may be delayed during CNY. Please, refer to it. Best regard with Thanks, Question : Inquiry for the item from dap***Jan 24, 2019 hi seller may i check with you what color of the blusher is more suitable for fair complexion? await your reply before placing order tks. Answer :* [Re] Inquiry for the item from dap**** Hello, customer I can not confirm your skin type online and It is difficult to recommend a specific product. Please refer to the product details page and reviews, I'm sorry I can't help you Thank you. Question : [Re] Inquiry for the item from dap**** tks for your prompt reply. can i check what is the expiry date? Answer : [Re] Inquiry for the item from dap**** Dear customer, Thank you for your interest. expiry date : 21-Mar-21 Have a nice day. Thank you. +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
[MACQUEEN] TEA TREE CONCEALER DUAL VEIL / CONCEALER Item Q&A	Question : Inquiry for the item from hzy****Nov 29, 2019 When will you restock for #23?
[MACQUEEN] ★1+1★ Loving You Lipstick / 5 Colors Item Q&A	Question : Inquiry for the item from kim***Oct 28, 2019 Is this a tester lipstick? Have box? What is the expiry date? Answer :* [Re] Inquiry for the item from kim**** Dear customer, Thank you for your interest. The product is not a tester product and have a box packing. expiry date : minimum 05-Nov-2021 maximum 04-Nov-2022. It varies by product. Please tell us the exact product name and we will check it. Have a nice day. Thank you.
[MACQUEEN] ★1+1★ UV Daily Sun Block Cream Item Q&A	Question : Inquiry for the item from soh***Oct 27, 2019 What is the expiry date for the latest batch of your sunscreen? Question :* Inquiry for the item from che***Sep 09, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from che**** Secret Inquiry Question : Inquiry for the item from sha***May 12, 2019 Cannot select item to order, please check your ordering page. thanks Answer :* [Re] Inquiry for the item from sha**** Dear customer, Thank you for your interest. I've got a lot in stock right now, so you can buy it. Have a good day. Thank you. Question : Inquiry for the item from lyn***May 10, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from lyn**** Secret Inquiry Question : Inquiry for the item from liq***Feb 02, 2019 Why can't do ordering?😔😔😔 Answer :* [Re] Inquiry for the item from liq**** Dear customer, Thank you for your interest. I've got a lot in stock right now, so you can buy it. Have a good day. Thank you. Question : Inquiry for the item from liq***Feb 02, 2019 It this brand sun block cream contain any paraban? What is the expiry date? Thanks! Answer :* [Re] Inquiry for the item from liq**** Dear customer, Thank you for your interest. It doesn't contain paraban. Please refer to the attached file for details. expiry date : 09-May-21 Have a nice day. Thank you. Question : Inquiry for the item from ET2***Dec 19, 2018 Hi, Please advised the expiry date. Thanks Answer :* [Re] Inquiry for the item from ET2**** Dear customer, Thank you for your interest. UV Daily Sun Block Cream expiry date : 09-May-2021 Have a nice day. Thank you. +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
★1+1★ [MacQueen] Crayon Stick Perfume 2.5g / 12 Fragrances Item Q&A	Question : Inquiry for the item from joo***Oct 03, 2019 Do you have Cloi stick perfume cos I can't find it in the option. Answer :* [Re] Inquiry for the item from joo**** Dear Customer Thank you for your purchase. This item has been discontinued. I'm sorry I couldn't help you. Thank you, and have a nice day. Question : Inquiry for the item from Jul***Jul 30, 2019 Hi seller, do tou have de eclat? I have been using this scent and want to buy again. Answer :* [Re] Inquiry for the item from Jul**** Dear Customer Thank you for your purchase. This item has been discontinued. I'm sorry I couldn't help you. Thank you, and have a nice day. Question : Inquiry for the item from Kim***Jun 13, 2019 Hi seller do you have this stock? I will like to order this fragrant Answer :* [Re] Inquiry for the item from Kim**** Dear Customer This product is discontinued. I'm sorry I couldn't help you. Thank you. Question : Inquiry from dzi***Apr 13, 2019 Ordered since last Dec and seller updated as "delivered" but items was not sent to me at all. Seller said will refund but i have not received the refund til today.. this is over 4months already.. and no reply from seller Answer :* [Re] Inquiry from dzi**** Dear customer, I'm so sorry! I can't check your order number right now. Can you give me your order number? Question : Inquiry for the item from jes***Mar 18, 2019 Hi you dont have any more stock for de eclat? Answer :* [Re] Inquiry for the item from jes**** Dear customer, Currently, this item has been discontinued. I'm sorry. Thank you and regards. Question : Inquiry for the item from kim***Jan 16, 2019 When will you be restocking clioe? Answer :* [Re] Inquiry for the item from kim**** Dear customer, Clioe item has been sold out. On the details page, select available items. 01 Oh Rora! 02 Marry you is the most popular item. please note Thank you. Question : Inquiry for the item from ziw***Jan 02, 2019 Hi which one in the Season 1 series is similar to De Eclat? Answer :* [Re] Inquiry for the item from ziw**** Dear Customer , 08 De Eclat item scent similar is 01 Oh Rora! or 02 Merry You Please choose between the two scents. =) Thank you. Question : Inquiry for the item from wis***Dec 23, 2018 Hi! Will you be restocking De Eclat? Answer :* [Re] Inquiry for the item from wis**** Dear customer, This item will be discontinued. Thank you. Have a nice day! +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
[MACQUEEN] ★1+1★ DAILY SUN CREAM MATT FINISH SPF50+ PA+++ Item Q&A	Question : Inquiry for the item from ann***Oct 02, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from ann**** Secret Inquiry Question : Inquiry for the item from Yeo***Aug 31, 2019 Hi for the sunscreen u cant choose which Skin type? This having a promo at buy 1 get 1 free? Thank you. Answer :* [Re] Inquiry for the item from Yeo**** Dear customer, This page is one kind of mat sunscreen. You cannot choose another kind. I'm sorry I couldn't help you. Thank you and have a nice day.
[MACQUEEN NEWYORK] GIANT CLEANSING COTTON 408 Item Q&A	Question : Inquiry for the item from fai***Aug 30, 2019 302355523 to 302355526 I have been writing to you as to why the tracking number you given shows item not found but you have not reply for over few days. Please have courtesy to reply. Answer :* [Re] Inquiry for the item from fai**** Dear Customer I checked to confirm that the shipment is complete. Please check again. Thank you and have a nice day. Question : [Re] Inquiry for the item from fai**** You reply so long after item delivered Answer : [Re] Inquiry for the item from fai**** Dear customer, I am so sorry for the late reply! Please excuse me.
[YAKSON HOUSE] LIFTING PROGRAM BAND Item Q&A	Question : Inquiry for the item from van***Aug 24, 2019 Hi, Is this only the band or is it band + ampoule mask? Thanks. Answer :* [Re] Inquiry for the item from van**** Dear customer, This product is only the band. Thank you.
[MACQUEEN] FINISH POWDER Item Q&A	Question : Inquiry for the item from iqa***Jul 23, 2019 Hi can I know when is the expiry date for this? Answer :* [Re] Inquiry for the item from iqa**** Dear customer, Thank you for your interest. expiry date : 21-June-2022 Have a nice day. Thank you. Question : Inquiry for the item from lih***Jul 23, 2019 Any paraben, lanolin or mineral oil ingredients? Answer :* [Re] Inquiry for the item from lih**** Dear Customer I'm sorry for the late reply. The ingredients you inquired about were not included. Please refer to this aspect. Thank you.
[MACQUEEN] ★1+1★ Loving You Tint Lip Balm / 3 Colors Item Q&A	Question : Inquiry related return and exchange from fai***Jul 06, 2019 Hi Seller, im a repeat buyer. Bought Vivid pink first time. Happy w colour so i decide buy Sweet Orange n Lovely pink. But Lovely pink has a very strong plastic odour, find it v. hard to bear it. Sweet Orange n Vivid pink are okay. Can u change another one for me? Can u also advise me on expiru date? Thanks! Answer :* [Re] Inquiry related return and exchange from fai**** Dear customer, We're very sorry about your inconvenience. I recommend that you proceed with a refund. What do you think of it? Please reply after checking. :) Question : [Re] Inquiry related return and exchange from fai**** Ok, seller can kindly proceed with refund on ur side.. Thx for reply. Answer : [Re] Inquiry related return and exchange from fai**** Maybe can kindly state expiry date in future. Will continue support. Question : [Re] Inquiry related return and exchange from fai**** Dear customer, If you give me your order number, I will proceed with a refund. Please reply. Answer : [Re] Inquiry related return and exchange from fai** Thanks seller.. Noted w thanks. My cart no : 127940897 ** Question : [Re] Inquiry related return and exchange from fai** Hi seller, sorry.. above is Cart no. Order no: 298901237 Thanks ***** Answer : [Re] Inquiry related return and exchange from fai**** Dear customer, We'll help you with your refund on the wrong part. I suggest 1/2 refund ($6.5) for you. Shall we proceed? Please reply. Thank you. Question : [Re] Inquiry related return and exchange from fai**** Yes. Thanks n apprec. Answer : [Re] Inquiry related return and exchange from fai**** Dear customer, Refund now progress. It will take few time for the Qoo10 to process. After refund has been completed, you can check the your Q-wallet. Thank you. Have a nice day! Question : [Re] Inquiry related return and exchange from fai**** Hi seller.. Can refund via original payment method? Not Q wallet Answer : [Re] Inquiry related return and exchange from fai**** Dear customer, The price of cancelled item can be refunded in different ways depending on payment method you ordered. You can check up main contents of refund through [Refund process for each payment] section in email regarding cancellation of order that you may receive automatically from Qoo10. In case of bank deposit or deposit in convenience store, The price will be refunded as cyber money in Q bankbook of MyQoo10. (you can withdraw entire amount to your registered account). Also in case of card payment, it will be refunded through card company. Please contact the card company if you have enquiry about refund timing. (Regarding case that is over 2 months from payment date, it will be refunded to Q bankbook of MyQoo10 as it can not be canceled So please check it up). Please contact Qoo10 customer center for further information. Best regard with Thanks, Question : Inquiry for the item from fai***Jul 02, 2019 Hi. When will sweet orange be replaced? Answer :* [Re] Inquiry for the item from fai**** Dear customer, Thank you for your interest. I've got a lot in stock right now, so you can buy it. Have a good day. Thank you. Question : Inquiry for the item from lcw***Feb 25, 2019 Hi seller! My one item have expired.. feel disappointed, is it sell cheap then received like that Answer :* [Re] Inquiry for the item from lcw**** Dear customer, expiry date : 17-DEC-2021 The expiration date is in Korean style. I hope you don't get me wrong. Have a nice day. Thank you. Question : [Re] Inquiry for the item from lcw**** Thank you, seller! I scare till no touch it..now I no worry already Answer : [Re] Inquiry for the item from lcw**** OK! Have a nice day. Thank you. Question : Inquiry for the item from chy***Jan 16, 2019 1+1 meaning buy 1 gets 1 free, 2 for the price of one? Answer :* [Re] Inquiry for the item from chy**** Dear customer, Thank you for your interest. Yes, you can choose two for $8.9! Thank you and have a nice day. Question : Inquiry for the item from ET2***Dec 19, 2018 Hi, Please advise the expiry date. Thanks Answer :* [Re] Inquiry for the item from ET2**** Dear customer, Thank you for your interest. Loving You Tint Lip Balm expiry date : June 4, 2021 Have a nice day. Thank you.
[MACQUEEN] ★1+1★ Extreme Poten Mascara / 2Type / Skinny / Volume Item Q&A	Question : Inquiry for the item from Suq***Jun 15, 2019 Hi, is these mascara waterproof? Thanks in advance! Answer :* [Re] Inquiry for the item from Suq**** Dear customer, This item is not waterproof. I'm sorry I couldn't help you. Thank you.
❤Promotion❤ Macqueen Himalaya Fine Mineral Salt Shampoo+Brush+ Gift Shampoo Item Q&A	Question : Inquiry for the item from ben***May 31, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from ben**** Secret Inquiry Question : Inquiry for the item from Sya***Mar 15, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from Sya**** Secret Inquiry Question : [Re] Inquiry for the item from Sya**** Secret Inquiry Answer : [Re] Inquiry for the item from Sya**** Secret Inquiry Question : [Re] Inquiry for the item from Sya**** Secret Inquiry Answer : [Re] Inquiry for the item from Sya**** Secret Inquiry Question : [Re] Inquiry for the item from Sya**** Secret Inquiry Answer : [Re] Inquiry for the item from Sya**** Secret Inquiry Question : [Re] Inquiry for the item from Sya**** Secret Inquiry Answer : [Re] Inquiry for the item from Sya**** Secret Inquiry Question : Inquiry for the item from son***Mar 26, 2019 Hi Seller Is the 1 for 1 Salt Shampoo promotion still on as it stated just for the 1st One Hundred? Thanks Answer :* [Re] Inquiry for the item from son**** Dear customer, Of course, we're still in the process of giving you one shampoo. I appreciated your concerning. Thank you. Have a nice day! Question : Inquiry for the item from tau***Mar 11, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from tau**** Secret Inquiry Question : Inquiry for the item from lin***Mar 06, 2019 unable to select the free gift Answer :* [Re] Inquiry for the item from lin**** Dear customer, Thank you for your interest. I've got a lot in stock right now, so you can buy it. Have a good day. Thank you. Question : Inquiry from kat***Feb 27, 2019 Secret Inquiry Answer :* [Re] Inquiry from kat**** Secret Inquiry Question : [Re] Inquiry from kat**** Secret Inquiry Answer : [Re] Inquiry from kat**** Secret Inquiry Question : Inquiry for the item from eil***Feb 19, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from eil**** Secret Inquiry Question : Inquiry for the item from jq_***Feb 16, 2019 Hi seller, how many ml is the shampoo? Can it be used everyday? Answer :* [Re] Inquiry for the item from jq_**** Dear customer, Thank you for your interest. Shampoo is 200ml. And you can usually use it twice or three times a week instead of shampoo. Have a nice day. Thank you. Question : Inquiry for the item from kad***Feb 14, 2019 Hi, I'm interested in this product. Can you provide the full ingredient list please? Thanks! Answer :* [Re] Inquiry for the item from kad**** Dear Customer, There's a list of shampoo ingredients on the item page. Please check the page again. Thanks! Question : Inquiry from bee***Feb 04, 2019 Hi there! I’m Beedisha from Redmart.com, managing Health and Beauty Brands. I have tried to contact your team but had no response so far. Could you kindly connect me with someone who manages sales or marketing for Macqueen Newyork? You can reach me at beedisha@redmart.com, +65 9296 9754 Thanks, Bee Answer :* [Re] Inquiry from bee**** I'm sorry. Currently, there are no other platform progress plans. I'll reconsider later. Have a nice day. Thank you. Question : Inquiry for the item from wen***Feb 03, 2019 Do we use it on its own? Or do we have to shampoo first before using this product? Answer :* [Re] Inquiry for the item from wen**** Dear customer, Thank you for your interest. You can usually use it twice or three times a week instead of shampoo. Have a nice day. Thank you. Question : Inquiry for the item from lih***Feb 02, 2019 Can 12 years old child use this? Need to use normal shampoo first before using? Answer :* [Re] Inquiry for the item from lih**** Dear customer, Thank you for your interest. Everyone can use it, but it can vary depending on the human skin. Please use a small amount. Have a nice day. Thank you. +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
❤First 100 Only❤ [MACQUEEN] Air Fit Cover Foundation 35ml / 2 Colors Item Q&A	Question : Inquiry for the item from may***May 01, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from may**** Secret Inquiry Question : Inquiry for the item from bmy***Apr 27, 2019 What is the expiry date for this? Answer :* [Re] Inquiry for the item from bmy**** Dear customer, Thank you for your interest. expiry date : No21. 13-Sep-20 / No23. 19-Mar-20 Have a nice day. Thank you. Question : Inquiry for the item from hwe***Apr 20, 2019 Does this foundation contain spf? Answer :* [Re] Inquiry for the item from hwe**** Dear customer, This product is SPF 25 pa++. Please bear with me when you purchase. Thank you. Question : Inquiry for the item from xpp***Apr 09, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from xpp**** Secret Inquiry Question : Inquiry for the item from ale***Mar 30, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from ale**** Secret Inquiry
[MACQUEEN] ★1+1★ 루시다 플라워 필터 립스틱 Item Q&A	Question : Inquiry for the item from alg***May 01, 2019 Hi seller, When will it be expired? Rdgs Angel Answer :* [Re] Inquiry for the item from alg**** Dear customer, Thank you for your interest. expiry date : 23-Feb-21 Have a nice day. Thank you.
[New Launch Super Deal] ❤1+1+1❤ My Strong Eyebrow Pencil / 5 color Item Q&A	Question : Inquiry for the item from kat***Apr 26, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from kat**** Secret Inquiry
[MACQUEEN] ★1+1★ Tattoo Tint / 5 Colors Item Q&A	Question : Inquiry for the item from she***Apr 04, 2019 Dear seller, Pls advise when is the manufacturing date of the product, can last how many year in unopened condition. TQVM Answer :* [Re] Inquiry for the item from she**** Dear customer, Thank you for your interest. expiry date : 23-May-2020 Have a nice day. Thank you.
[MACQUEEN] ★1+1★ Glam Tint / 5 COLOR Item Q&A	Question : Inquiry for the item from she***Apr 04, 2019 Dear seller, Pls advise when is the manufacturing date of the product, can last how many year in unopened condition. TQVM Answer :* [Re] Inquiry for the item from she**** Dear customer, Thank you for your interest. expiry date : 14-Sep-2020 Have a nice day. Thank you.
[Macqueen] ♥1+1♥ Air Fit Cushion Tint / 10ml / 5 Colors Item Q&A	Question : Inquiry for the item from rai***Apr 04, 2019 Does item suit dry lips? Answer :* [Re] Inquiry for the item from rai**** Dear customer, Dryness may vary from person to person. This item is suitable for dry lips. Thank you. Question : Inquiry for the item from gin***Feb 03, 2019 Can you advise the expiry date? Thanks. Answer :* [Re] Inquiry for the item from gin**** Dear customer, Thank you for your interest. expiry date : 04-Feb-2020 Have a nice day. Thank you.