MACQUEEN NEWYORK

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MACQUEEN NEWYORK

MACQUEEN NEWYORK KR

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Item	Question & Answer
[MACQUEEN] ★1+1★ My Line-Fit Tint Eyebrow / 4 Color Item Q&A	Question : Inquiry for the item from cherylbl2002Feb 14, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from cherylbl2002 Secret Inquiry Question : Inquiry from lane21Jan 21, 2021 Secret Inquiry Question : Inquiry for the item from jen***Feb 29, 2020 After using the eyebrow tint a while, why the ink turn dark green? Instead of the stated colour? It happens to light brown tint and also the dark brow tint pens. Both pens same problem Answer :* [Re] Inquiry for the item from jen**** Dear customer, Your product may be green as an ingredient of the product. This is a natural phenomenon caused by high temperature or air contact. Both color and coloring are the same, so you can use it with confidence. For more information, please refer to the product detail page. Thank you. Question : [Re] Inquiry for the item from jen**** Dear Seller, thanks for your explanation. But how do you expect customer to draw her eyebrow in green col? I have bought other brands n never encountered such phenomenon. Wasted 2 eyebrow pencils Answer : [Re] Inquiry for the item from jen**** Dear customer, First, We are sorry that we are not satisfied with the product. The visible color is green, but if you draw on the eyebrows, the color will be colored same the color you purchased. Green is not visible after drawing on the eyebrows. We will try to manufacture a better product. Thank you. Question : Inquiry for the item from Xan***Apr 06, 2020 Hi, I have just received my item however the packaging is different from what is advertised and also from what I bought before. The box is printed as MQNY while the advertised one and the one I bought before is labelled as MACQUEEN. Answer :* [Re] Inquiry for the item from Xan**** Dear customer. Thank you for purchasing our product. As our logo changed from MACQUEEN to MQNY, the product's package logo was also changed to MQNY. The product you have purchased is our product, so you can use it with confidence. Thank you. Question : Inquiry for the item from wen***Jan 28, 2020 Hi. Its was advised to "Apply it before going to bed...", so are we supposed to go to sleep with tint on our brows? How long is it advisable to leave the tint on our brows, before washing it off the next morning with facial wash? Thks. Answer :* [Re] Inquiry for the item from wen**** Dear customer. If you want to express your eyebrows longer and darker, you can use the product and sleep. It is sufficiently pigmented during sleep, and it is okay to wash your face the next morning. However, if you rub too much, use oily products, or use an eye remover, your eyebrows may be erased. It is a product that keeps coloring for a long time, not a tattoo. Thank you. Question : Inquiry for the item from Aww***Dec 11, 2019 Secret Inquiry Question :* Inquiry for the item from l0v***Nov 15, 2019 hi, the color turned to green so quickly. just opened less than a week. is there any way to prevent that? will it be possible to change bk the color? Answer :* [Re] Inquiry for the item from l0v**** hello, kindly reply to my enquiry. Thanks Question : [Re] Inquiry for the item from l0v**** hello, kindly reply to my enquiry. Thanks Question : Inquiry for the item from pur***Oct 08, 2019 Secret Inquiry Question :* Inquiry related delivery from qiu***Sep 16, 2019 May I knw when my item will be shipped out? Order no. 303759564 Answer :* [Re] Inquiry related delivery from qiu**** I purchased on 11 Sept . Question : [Re] Inquiry related delivery from qiu**** Dear Customer You can get the goods within a day or two. Please check again. Thank you. Question : Inquiry for the item from fai***Aug 30, 2019 302355523 to 302355526 I have been writing to you as to why the tracking number you given shows item not found but you have not reply for over few days. Please have courtesy to reply. Answer :* [Re] Inquiry for the item from fai**** Dear Customer I checked to confirm that the shipment is complete. Please check again. Thank you and have a nice day. Question : [Re] Inquiry for the item from fai**** You reply so long after item delivered Answer : [Re] Inquiry for the item from fai**** Dear customer, I am so sorry for the late reply! Please excuse me. Question : Inquiry for the item from che***Jul 29, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from che**** Secret Inquiry Question : [Re] Inquiry for the item from che**** Secret Inquiry Answer : [Re] Inquiry for the item from che**** Secret Inquiry Question : [Re] Inquiry for the item from che**** Secret Inquiry Answer : [Re] Inquiry for the item from che**** Secret Inquiry Question : [Re] Inquiry for the item from che**** Secret Inquiry Question : Inquiry for the item from viv***Jun 26, 2019 Is it waterproof? Answer :* [Re] Inquiry for the item from viv**** Dear customer, It's a waterproof. It's explained on the detailed page. Thank you. Question : Inquiry for the item from Car***May 22, 2019 Wanted to order via group buy but why the price of group buy change from $8.90 to $9.90? I thought the group buy price will stay the same until the group buy period ends? Answer :* [Re] Inquiry for the item from Car**** Dear customer, Thank you for your interest in the item. We started the promotion with 8.9 and sold a limited number. Can you tell me how many are you planning to buy? Question : [Re] Inquiry for the item from Car**** Hi, thanks for your reply. I was thinking of just getting 2 pcs to try as I've never used your brow tint before so thought maybe can buy to try and if it's good I will repurchase more. So sad that the price has increased. Didn't know that there is a limited number before the price change. Should have ordered earlier. Answer : [Re] Inquiry for the item from Car**** Dear customer, The basic group buy price is $9.9. The $8.9 offer is a limited quantity once a month, and you'll be notified if you become a Shop Fellows. I'm sorry I couldn't help you. Thank you. Question : Inquiry for the item from jes***Apr 04, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from jes**** Secret Inquiry Question : [Re] Inquiry for the item from jes**** Secret Inquiry Answer : [Re] Inquiry for the item from jes**** Secret Inquiry Question : Inquiry from tal***Feb 27, 2019 Secret Inquiry Answer :* [Re] Inquiry from tal**** Secret Inquiry Question : Inquiry for the item from OaA***Feb 24, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from OaA**** Secret Inquiry Question : [Re] Inquiry for the item from OaA**** Secret Inquiry Answer : [Re] Inquiry for the item from OaA**** Secret Inquiry Question : Inquiry for the item from ram***Feb 10, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from ram**** Secret Inquiry Question : Inquiry for the item from hui***Jan 31, 2019 is it out of stock for light brown? Answer :* [Re] Inquiry for the item from hui**** Dear customer, Thank you for your interest. I've got a lot in stock right now, so you can buy it. Have a good day. Thank you. Question : Inquiry for the item from cat***Jan 26, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from cat**** Secret Inquiry Question : [Re] Inquiry for the item from cat**** Secret Inquiry Answer : [Re] Inquiry for the item from cat**** Secret Inquiry Question : Inquiry from jes***Jan 18, 2019 Secret Inquiry Answer :* [Re] Inquiry from jes**** Secret Inquiry Question : Inquiry for the item from air***Jan 16, 2019 Hi is there any stock for natural brown? I bought deep brown before, it turns grayish after sometime. Why is that so? Answer :* [Re] Inquiry for the item from air**** Dear customer, Natural brown is out of stock at the moment. I'm sorry. Grayish? Did the color turn green? At the bottom of the details page, I've written down questions that turn green. Please check your image! Question : [Re] Inquiry for the item from air**** Will light brown change colour too? Answer : [Re] Inquiry for the item from air**** May I have your order number? Question : Inquiry for the item from 233***Jan 15, 2019 Received the item on 7th Jan. Use it for 4 times and seems to dry up now. Difficult to draw. Please advise how long does it last? Answer :* [Re] Inquiry for the item from 233**** Dear customer, Thank you for your order. Deficiency sometimes turns green. Usually used for more than 6 months, but it dries faster when air contact is exposed more. I just bought it recently, so I'll have it resend! What color do you want? I'll wait for your answer. =) Best regard with Thanks, Question : [Re] Inquiry for the item from 233**** Can you arrange, 1 deep brown and 1 light brown. Thanks for your quick response. Answer : [Re] Inquiry for the item from 233**** Are both eyeliner bad? Question : [Re] Inquiry for the item from 233**** It's Tint Brow not eyeliner. Yes both dry. I actually used it alternate day from 7th Jan onwards. By the 15th Jan is difficult to draw as nothing comes out of it. Answer : [Re] Inquiry for the item from 233**** Okay. Tint brown. I will resend the product. both. If the same thing happens next time, it's hard. Use with nothing applied.Attached is an image of caution. Please read it carefully. Have a nice day. Thank you. Question : 关于商品haz***会员的咨询。Jan 15, 2019 Hi,is ready stock? Answer :* [Re] 关于商品haz***会员的咨询。 Dear customer, Thank you for your interest. This product has a lot of stock! You can order it. Thank you. Question :* [Re] 关于商品haz***会员的咨询。 When i make payment when can send out sia? Answer :* [Re] 关于商品haz***会员的咨询。 What is sia? I don't understand. Please say that again. Thank you. Question :* Inquiry for the item from pra***Jan 02, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from pra**** Secret Inquiry Question : Inquiry for the item from jan***Jan 01, 2019 Hw do we erase or clean if we want to redraw. Answer :* [Re] Inquiry for the item from jan**** Dear customer, It will be erase or clean naturally. This item has tattoo effect, It lasts at least three days. Thank you! Question : [Re] Inquiry for the item from jan**** That mean we must be careful not to draw vrongly , m I correct to say that Answer : [Re] Inquiry for the item from jan**** Yes. Please draw carefully. Thank you. Have a nice day. +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
[Macqueen] ♥1+1♥ Air Fit Cushion Tint / 10ml / 8 Colors Item Q&A	Question : Inquiry for the item from wawaFeb 02, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from wawa Secret Inquiry Question : Inquiry for the item from AngeAug 03, 2020 Dear seller Have receive my order but this is missing please advice, thanks Regards Answer : [Re] Inquiry for the item from Ange Dear customer. First of all, we are very sorry for the inconvenience. Please check if the product you didn't receive is an AirFit Tint CORALROSE / PINKMLBB . After confirming the missing product, it will be processed as a partial refund. Thank you. Question : Inquiry for the item from rai***Apr 04, 2019 Does item suit dry lips? Answer :* [Re] Inquiry for the item from rai**** Dear customer, Dryness may vary from person to person. This item is suitable for dry lips. Thank you. Question : Inquiry for the item from gin***Feb 03, 2019 Can you advise the expiry date? Thanks. Answer :* [Re] Inquiry for the item from gin**** Dear customer, Thank you for your interest. expiry date : 04-Feb-2020 Have a nice day. Thank you.
[MACQUEEN] ★1+1★Waterproof Pen Eyeliner / Deep Black / Deep Brown Item Q&A	Question : Inquiry for the item from BubJan 16, 2021 Hi, may I know the expiry date of the current batch? Thanks Answer : [Re] Inquiry for the item from Bub Dear Customer. No. 1 Deep Black: 2022-09-07, No. 2 Deep Brown: 2022-09-08. Please refer to the purchase. Thank you. Question : [Re] Inquiry for the item from Bub Thank you! Answer : [Re] Inquiry for the item from Bub Dear Customer. You're welcome! If you have any question, please feel free to send me a message. Thank you. Question : [Re] Inquiry for the item from Bub Have bought already, thanks. Answer : [Re] Inquiry for the item from Bub Dear Customer. Thank you for purchasing our product. Thank you. Question : Inquiry for the item from LuckybabeJan 17, 2021 hi just to check can the Eyeliner be used for sensitive skin? Await ur reply before order tks Answer : [Re] Inquiry for the item from Luckybabe Dear Customer. This product is manufactured with ingredients that are harmless to the human body. However, each individual may experience problems due to allergy to certain ingredients. Please purchase after checking all ingredients. Thank you. Question : Inquiry for the item from leekimi756Aug 02, 2020 Is macqueen newyork the same as MQNY? I noticed my eyeliner packaging is different from the usual one Answer : [Re] Inquiry for the item from leekimi756 Dear customer. Yes. MACQUEEN NEWYORK and MQNY are the same product. Our logo has been changed to MQNY. If you received a product that says MQNY, it is a recently produced product. Thank you for purchasing the product.
[MACQUEEN] ★1+1★ Hot Place in Lipstick / 7 Colors Item Q&A	Question : Inquiry for the item from giggsy_lsyJan 17, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from giggsy_lsy Secret Inquiry Question : Inquiry for the item from nan***May 26, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from nan**** Secret Inquiry
❤1+1+1❤ Waterproof Pencil Gel Eyeliner / Fast Dry / Excellent Fitting Item Q&A	Question : Inquiry for the item from hamu_luvJan 17, 2021 Any more stock for #1 Smokey Roasting latte? Answer : [Re] Inquiry for the item from hamu_luv Dear Customer. No. 1 stock quantity has been modified. Currently available for purchase. please check. Thank you. Question : Inquiry for the item from liwenloveshoppingOct 16, 2020 Do you still sell the lip liner? Answer : [Re] Inquiry for the item from liwenloveshopping Dear Customer. Currently, lip liner products are not sold. Please tell us the exact product name or product code, and we will check it once more. Thank you. Question : Inquiry for the item from irisyeogpSep 15, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from irisyeogp Secret Inquiry Question : [Re] Inquiry for the item from irisyeogp Secret Inquiry Answer : [Re] Inquiry for the item from irisyeogp Secret Inquiry Question : [Re] Inquiry for the item from irisyeogp Secret Inquiry Answer : [Re] Inquiry for the item from irisyeogp Secret Inquiry Question : [Re] Inquiry for the item from irisyeogp Secret Inquiry Answer : [Re] Inquiry for the item from irisyeogp Secret Inquiry Question : [Re] Inquiry for the item from irisyeogp Secret Inquiry Answer : [Re] Inquiry for the item from irisyeogp Secret Inquiry Question : [Re] Inquiry for the item from irisyeogp Secret Inquiry Question : Inquiry for the item from irisyeogpSep 08, 2020 Hi, do you have sharpener for the eye liner. Answer : [Re] Inquiry for the item from irisyeogp Dear Customer. Currently, Q10 Singapore does not sell Sharpeners. You can use sharpeners of the same size sold by other companies or you already have a sharpener. Please refer to the purchase. Thank you. Question : [Re] Inquiry for the item from irisyeogp any way for me to buy one, did't realised I bought the pencil kind all the while I use auto type which don't require sharpener, what size of sharpener is this. Answer : [Re] Inquiry for the item from irisyeogp Dear Customer. The diameter of the product you purchased is 0.7mm. I think you can use a sharpener enough to fit the product. Please note. Thank you. Question : [Re] Inquiry for the item from irisyeogp thank you Answer : [Re] Inquiry for the item from irisyeogp Dear Customer. Thank you for purchasing our product. If you have any question, please feel free to ask us. Thank you. Question : Inquiry for the item from shu***Jan 03, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from shu**** Secret Inquiry Question : Inquiry for the item from chr***Dec 26, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from chr**** Secret Inquiry Question : [Re] Inquiry for the item from chr**** Secret Inquiry Question : Inquiry for the item from Shu***Nov 21, 2019 Hi, can the shipping be by Qxpress instead of Qprime? I am being charged double for shipping when I bundle with other items (where shipping is $1.90 by Qxpress) in your shop. Question :* Inquiry related delivery from blu***Oct 11, 2019 Secret Inquiry Answer :* [Re] Inquiry related delivery from blu**** Secret Inquiry Question : Inquiry for the item from tgc***Sep 26, 2019 Hi, may i know the dufference between this product and one shot auto liner? Question :* Inquiry for the item from lil***Sep 16, 2019 What is the weight of the eyeliner? Answer :* [Re] Inquiry for the item from lil**** Dear customer, This product weighs 9.4g. Thank you and have a nice day. Question : Inquiry for the item from fus***Aug 25, 2019 Is this auto gel eyeliner or need to use a sharpener? Thanks. Answer :* [Re] Inquiry for the item from fus**** Dear customer, This product need to use a sharpner. Thank you. Question : Inquiry for the item from Joa***Aug 10, 2019 Hi, how to buy just 1 pc? Answer :* [Re] Inquiry for the item from Joa**** Dear customer, Thank you for your interest. No, you can choose 3colors. Have a nice day. Thank you. +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
★1+1★ [MacQueen] Crayon Stick Perfume 2.5g / 12 Fragrances Item Q&A	Question : Inquiry for the item from xunsueDec 13, 2020 Hi, just wanted to make sure there is only 5 type to choose? Because stated 12 scents... Answer : [Re] Inquiry for the item from xunsue Dear Customer. Currently, only 4 type are available. Other scents cannot be purchased as stock is exhausted and discontinued. Please refer to the purchase. Thank you. Question : [Re] Inquiry for the item from xunsue Noted with thanks. Answer : [Re] Inquiry for the item from xunsue You're welcome. Thank you. Question : Inquiry related delivery from EuniceDec 14, 2020 Secret Inquiry Answer : [Re] Inquiry related delivery from Eunice Secret Inquiry Question : Inquiry for the item from weeleng27Aug 05, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from weeleng27 Secret Inquiry Question : Inquiry for the item from joo***Oct 03, 2019 Do you have Cloi stick perfume cos I can't find it in the option. Answer :* [Re] Inquiry for the item from joo**** Dear Customer Thank you for your purchase. This item has been discontinued. I'm sorry I couldn't help you. Thank you, and have a nice day. Question : Inquiry for the item from Jul***Jul 30, 2019 Hi seller, do tou have de eclat? I have been using this scent and want to buy again. Answer :* [Re] Inquiry for the item from Jul**** Dear Customer Thank you for your purchase. This item has been discontinued. I'm sorry I couldn't help you. Thank you, and have a nice day. Question : Inquiry for the item from Kim***Jun 13, 2019 Hi seller do you have this stock? I will like to order this fragrant Answer :* [Re] Inquiry for the item from Kim**** Dear Customer This product is discontinued. I'm sorry I couldn't help you. Thank you. Question : Inquiry from dzi***Apr 13, 2019 Ordered since last Dec and seller updated as "delivered" but items was not sent to me at all. Seller said will refund but i have not received the refund til today.. this is over 4months already.. and no reply from seller Answer :* [Re] Inquiry from dzi**** Dear customer, I'm so sorry! I can't check your order number right now. Can you give me your order number? Question : Inquiry for the item from jes***Mar 18, 2019 Hi you dont have any more stock for de eclat? Answer :* [Re] Inquiry for the item from jes**** Dear customer, Currently, this item has been discontinued. I'm sorry. Thank you and regards. Question : Inquiry for the item from kim***Jan 16, 2019 When will you be restocking clioe? Answer :* [Re] Inquiry for the item from kim**** Dear customer, Clioe item has been sold out. On the details page, select available items. 01 Oh Rora! 02 Marry you is the most popular item. please note Thank you. Question : Inquiry for the item from ziw***Jan 02, 2019 Hi which one in the Season 1 series is similar to De Eclat? Answer :* [Re] Inquiry for the item from ziw**** Dear Customer , 08 De Eclat item scent similar is 01 Oh Rora! or 02 Merry You Please choose between the two scents. =) Thank you. Question : Inquiry for the item from wis***Dec 23, 2018 Hi! Will you be restocking De Eclat? Answer :* [Re] Inquiry for the item from wis**** Dear customer, This item will be discontinued. Thank you. Have a nice day! +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
[MACQUEEN] ★1+1★ UV Daily Sun Block Cream Item Q&A	Question : 来自csf***会员的商品咨询。Jun 26, 2020 Secret Inquiry Answer :* [Re] 来自csf***会员的商品咨询。 Secret Inquiry Question :* Inquiry for the item from bes***Apr 03, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from bes**** Secret Inquiry Question : Inquiry for the item from bes***Mar 01, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from bes**** Secret Inquiry Question : [Re] Inquiry for the item from bes**** Secret Inquiry Answer : [Re] Inquiry for the item from bes**** Secret Inquiry Question : Inquiry related delivery from CHE***Mar 04, 2020 Non-receipt claim Order no.(314796236) [MACQUEEN] ★1+1★ UV Daily Sun Block Cream Order no. 314796236 Regarding Order 314796236, I ordered 3 items but only received 2 items - 3 eyebrow pencils and 2 tint brows, there are 2 sun block creams missing. However the system has automatically updated as "deliveded". I have contacted the seller but they have no response at all. Please be responsible and arrange the delivery to me asap. Thanks. Mar 02, 2020 20:11 Answer :* [Re] Inquiry related delivery from CHE**** Dear customer. We are sorry for the inconvenience. Of the purchased products, only the sun cream was shipped to a different location than ours, so the product was missing. The missing products were processed as a refund. For detailed refund procedures, please contact Q100 for accurate guidance. Thank you. Question : Inquiry for the item from soh***Oct 27, 2019 What is the expiry date for the latest batch of your sunscreen? Question :* Inquiry for the item from che***Sep 09, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from che**** Secret Inquiry Question : Inquiry for the item from sha***May 12, 2019 Cannot select item to order, please check your ordering page. thanks Answer :* [Re] Inquiry for the item from sha**** Dear customer, Thank you for your interest. I've got a lot in stock right now, so you can buy it. Have a good day. Thank you. Question : Inquiry for the item from lyn***May 10, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from lyn**** Secret Inquiry Question : Inquiry for the item from liq***Feb 02, 2019 Why can't do ordering?😔😔😔 Answer :* [Re] Inquiry for the item from liq**** Dear customer, Thank you for your interest. I've got a lot in stock right now, so you can buy it. Have a good day. Thank you. Question : Inquiry for the item from liq***Feb 02, 2019 It this brand sun block cream contain any paraban? What is the expiry date? Thanks! Answer :* [Re] Inquiry for the item from liq**** Dear customer, Thank you for your interest. It doesn't contain paraban. Please refer to the attached file for details. expiry date : 09-May-21 Have a nice day. Thank you. +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
[MACQUEEN] ★1+1★ Extreme Poten Mascara / 2Type / Skinny / Volume Item Q&A	Question : Inquiry for the item from Qiq***Jun 18, 2020 May I know mascara expiry date ? Answer :* [Re] Inquiry for the item from Qiq**** Dear customer. The volume potencara is 2021-08-11, and the skinny potencara is 2021-08-10. Please refer to the purchase. Thank you. Question : Inquiry for the item from Suq***Jun 15, 2019 Hi, is these mascara waterproof? Thanks in advance! Answer :* [Re] Inquiry for the item from Suq**** Dear customer, This item is not waterproof. I'm sorry I couldn't help you. Thank you.
[MACQUEEN] ❤1+1❤ Juicy Face Lip and Eye shadow / Perfect Color Match! Item Q&A	Question : Inquiry for the item from nan***May 26, 2020 Hello Can I know the expiry date of the product? Answer :* [Re] Inquiry for the item from nan**** Dear customer. The expiration date of No. 1 is 2021-09-10, and the expiration date of No. 3 is 2021-04-16. Thank you. Question : Inquiry for the item from nan***May 26, 2020 Hello Can I know the expiry date of the product? Answer :* [Re] Inquiry for the item from nan**** Dear customer. The expiration date of No. 1 is 2021-09-10, and the expiration date of No. 3 is 2021-04-16. Thank you.
[MACQUEEN] ★1+1★ Loving You Tint Lip Balm / 3 Colors Item Q&A	Question : Inquiry for the item from ace***May 21, 2020 Hi, expiry date Answer :* [Re] Inquiry for the item from ace**** Dear customer. The expiration date of inquired products varies from 2022-10-17 to 2023-03-15. Please tell us the option name and we will guide you more accurately. Thank you. Question : Inquiry for the item from chu***Feb 01, 2020 Expiry date of the 3 different colours ? Answer :* [Re] Inquiry for the item from chu**** Dear customer, All three colors have different expiration dates. Vivid Pink is 2022-10-17 / 2023-01-06 Lovely Pink is 2023-01-06 / 2023-02-05 Sweet Orange is 2022-11-03 / 2023-01-06. The expiration date of the product may change depending on the time of delivery. Please refer to the purchase. Thank you. Question : Inquiry related return and exchange from fai***Jul 06, 2019 Hi Seller, im a repeat buyer. Bought Vivid pink first time. Happy w colour so i decide buy Sweet Orange n Lovely pink. But Lovely pink has a very strong plastic odour, find it v. hard to bear it. Sweet Orange n Vivid pink are okay. Can u change another one for me? Can u also advise me on expiru date? Thanks! Answer :* [Re] Inquiry related return and exchange from fai**** Dear customer, We're very sorry about your inconvenience. I recommend that you proceed with a refund. What do you think of it? Please reply after checking. :) Question : [Re] Inquiry related return and exchange from fai**** Ok, seller can kindly proceed with refund on ur side.. Thx for reply. Answer : [Re] Inquiry related return and exchange from fai**** Maybe can kindly state expiry date in future. Will continue support. Question : [Re] Inquiry related return and exchange from fai**** Dear customer, If you give me your order number, I will proceed with a refund. Please reply. Answer : [Re] Inquiry related return and exchange from fai** Thanks seller.. Noted w thanks. My cart no : 127940897 ** Question : [Re] Inquiry related return and exchange from fai** Hi seller, sorry.. above is Cart no. Order no: 298901237 Thanks ***** Answer : [Re] Inquiry related return and exchange from fai**** Dear customer, We'll help you with your refund on the wrong part. I suggest 1/2 refund ($6.5) for you. Shall we proceed? Please reply. Thank you. Question : [Re] Inquiry related return and exchange from fai**** Yes. Thanks n apprec. Answer : [Re] Inquiry related return and exchange from fai**** Dear customer, Refund now progress. It will take few time for the Qoo10 to process. After refund has been completed, you can check the your Q-wallet. Thank you. Have a nice day! Question : [Re] Inquiry related return and exchange from fai**** Hi seller.. Can refund via original payment method? Not Q wallet Answer : [Re] Inquiry related return and exchange from fai**** Dear customer, The price of cancelled item can be refunded in different ways depending on payment method you ordered. You can check up main contents of refund through [Refund process for each payment] section in email regarding cancellation of order that you may receive automatically from Qoo10. In case of bank deposit or deposit in convenience store, The price will be refunded as cyber money in Q bankbook of MyQoo10. (you can withdraw entire amount to your registered account). Also in case of card payment, it will be refunded through card company. Please contact the card company if you have enquiry about refund timing. (Regarding case that is over 2 months from payment date, it will be refunded to Q bankbook of MyQoo10 as it can not be canceled So please check it up). Please contact Qoo10 customer center for further information. Best regard with Thanks, Question : Inquiry for the item from fai***Jul 02, 2019 Hi. When will sweet orange be replaced? Answer :* [Re] Inquiry for the item from fai**** Dear customer, Thank you for your interest. I've got a lot in stock right now, so you can buy it. Have a good day. Thank you. Question : Inquiry for the item from lcw***Feb 25, 2019 Hi seller! My one item have expired.. feel disappointed, is it sell cheap then received like that Answer :* [Re] Inquiry for the item from lcw**** Dear customer, expiry date : 17-DEC-2021 The expiration date is in Korean style. I hope you don't get me wrong. Have a nice day. Thank you. Question : [Re] Inquiry for the item from lcw**** Thank you, seller! I scare till no touch it..now I no worry already Answer : [Re] Inquiry for the item from lcw**** OK! Have a nice day. Thank you. Question : Inquiry for the item from chy***Jan 16, 2019 1+1 meaning buy 1 gets 1 free, 2 for the price of one? Answer :* [Re] Inquiry for the item from chy**** Dear customer, Thank you for your interest. Yes, you can choose two for $8.9! Thank you and have a nice day. +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
[MACQUEEN] Mineral CC Cushion Cover Holic / 2 color Item Q&A	Question : Inquiry for the item from ann***Jan 24, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from ann**** Secret Inquiry Question : Inquiry for the item from ann***Jan 24, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from ann**** Secret Inquiry Question : Inquiry for the item from ann****Dec 09, 2019 Secret Inquiry
[MACQUEEN] ★1+1★ AIR KISS LIP STICK 5 COLORS Item Q&A	Question : Inquiry related delivery from hon***Jan 07, 2020 Hello, I have order on 18 November 2019. I don't have received my order. Could you check for me? I have send request from you many times, but I don't get a response. MACQUEEN] ★1+1★ AIR KISS LIP STICK 5 COLORS Color nr: 1x no 01 1x no 02 2x no 03 1x no 04 1x no 05 Cart no: 130851622 order no: 310052992 Answer :* [Re] Inquiry related delivery from hon**** Dear customer. Sorry for the late response. I checked with your order number, but the order is not confirmed. Order items identified by cart number are the same as the attached image. If you give us your order number again, we will double check. We are very sorry for the inconvenience. Question : Inquiry related cancel and refund from hon***Jan 07, 2020 Secret Inquiry Answer :* [Re] Inquiry related cancel and refund from hon**** Secret Inquiry Question : Inquiry related cancel and refund from hon***Jan 07, 2020 Secret Inquiry Answer :* [Re] Inquiry related cancel and refund from hon**** Secret Inquiry Question : Inquiry related delivery from 262***Dec 30, 2019 Hello, I have order on 18 November 2019. I don't have received my order. Could you check for me? I have send request from you many times, but I don't get a response. MACQUEEN] ★1+1★ AIR KISS LIP STICK 5 COLORS Color nr: 1x no 01 1x no 02 2x no 03 1x no 04 1x no 05 Cart no: 130851622 order no: 310052992 Answer :* [Re] Inquiry related delivery from 262**** Hallo, ik heb bestelling op 18 november 2019. Ik heb mijn bestelling niet ontvangen. Kunt u mij controleren? Ik heb vaak een verzoek van u verzonden, maar ik krijg geen antwoord. MACQUEEN] ★ 1 + 1 ★ LUCHT KUS LIPSTICK 5 KLEUREN Kleur nr: 1x nee 01 1x nee 02 2x nee 03 1x nee 04 1x nee 05 Winkelwagen nr: 130851622 bestelnr : 310052992 Question : Inquiry for the item from 242***Oct 01, 2019 Hi what are the expiry date for these item?thamks Answer :* [Re] Inquiry for the item from 242**** Dear customer, Thank you for your interest. expiry date : after 2022. Have a nice day. Thank you. Question : Inquiry related delivery from mel***Aug 10, 2019 Hi there, I ordered this item on 25 July but have still yet to receive it. I'm unable to track the Qexpress delivery as well. Could I check on the status of this order please? Thank you. My order number is 300437844. Answer :* [Re] Inquiry related delivery from mel**** Dear Customer, tracking number : SGP148390448 You'll get the goods in 2-3days. Have a nice day. Thank you. +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
[MACQUEEN] ★1+1★Tattoo Ink Pen liner / 4 types Item Q&A	Question : Inquiry for the item from mel***Dec 27, 2019 Hi seller, do you have brown colour for Tattoo Ink Pen Eyeliner? Answer :* [Re] Inquiry for the item from mel**** Dear customer. The product you inquired has only one black color. Please refer to the purchase. Thank you. Question : [Re] Inquiry for the item from mel**** Dear customer. The product has only one black color. Please refer to the purchase. Thank you.
[MACQUEEN] Better Than Kiss Lip Balm for men / for women / Pheromone Lip balm / Couple Lip balm Item Q&A	Question : Inquiry for the item from yel***Dec 16, 2019 Secret Inquiry Question :* Inquiry for the item from dav***Apr 07, 2019 Does it mean(1pc men and 1pc women) for lip balm set with additonal $4.00? Answer :* [Re] Inquiry for the item from dav**** Dear customer, Yes, that's right. The set price is +$4. Thank you and have a nice day Question : [Re] Inquiry for the item from dav**** Can change to 2pcs men instead of 1pc eaxh?? Answer : [Re] Inquiry for the item from dav**** Dear customer, It's hard to change the set because it's packaged. I'm sorry I couldn't help you. Thank you
[MACQUEEN] ★1+1★ Loving You Lipstick / 5 Colors Item Q&A	Question : Inquiry for the item from kim***Oct 28, 2019 Is this a tester lipstick? Have box? What is the expiry date? Answer :* [Re] Inquiry for the item from kim**** Dear customer, Thank you for your interest. The product is not a tester product and have a box packing. expiry date : minimum 05-Nov-2021 maximum 04-Nov-2022. It varies by product. Please tell us the exact product name and we will check it. Have a nice day. Thank you.
[MACQUEEN] ★1+1★ DAILY SUN CREAM MATT FINISH SPF50+ PA+++ Item Q&A	Question : Inquiry for the item from ann***Oct 02, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from ann**** Secret Inquiry Question : Inquiry for the item from Yeo***Aug 31, 2019 Hi for the sunscreen u cant choose which Skin type? This having a promo at buy 1 get 1 free? Thank you. Answer :* [Re] Inquiry for the item from Yeo**** Dear customer, This page is one kind of mat sunscreen. You cannot choose another kind. I'm sorry I couldn't help you. Thank you and have a nice day.
[MACQUEEN NEWYORK] GIANT CLEANSING COTTON 408 Item Q&A	Question : Inquiry for the item from fai***Aug 30, 2019 302355523 to 302355526 I have been writing to you as to why the tracking number you given shows item not found but you have not reply for over few days. Please have courtesy to reply. Answer :* [Re] Inquiry for the item from fai**** Dear Customer I checked to confirm that the shipment is complete. Please check again. Thank you and have a nice day. Question : [Re] Inquiry for the item from fai**** You reply so long after item delivered Answer : [Re] Inquiry for the item from fai**** Dear customer, I am so sorry for the late reply! Please excuse me.
[MACQUEEN] FINISH POWDER Item Q&A	Question : Inquiry for the item from iqa***Jul 23, 2019 Hi can I know when is the expiry date for this? Answer :* [Re] Inquiry for the item from iqa**** Dear customer, Thank you for your interest. expiry date : 21-June-2022 Have a nice day. Thank you. Question : Inquiry for the item from lih***Jul 23, 2019 Any paraben, lanolin or mineral oil ingredients? Answer :* [Re] Inquiry for the item from lih**** Dear Customer I'm sorry for the late reply. The ingredients you inquired about were not included. Please refer to this aspect. Thank you.
[MACQUEEN] ★1+1★ 루시다 플라워 필터 립스틱 Item Q&A	Question : Inquiry for the item from alg***May 01, 2019 Hi seller, When will it be expired? Rdgs Angel Answer :* [Re] Inquiry for the item from alg**** Dear customer, Thank you for your interest. expiry date : 23-Feb-21 Have a nice day. Thank you.

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