Q&A board

Q & A Lists
Item Question & Answer
[MACQUEEN] Mineral CC Cushion Cover Holic / 2 color
[MACQUEEN] Mineral CC Cushion Cover Holic / 2 color
Item Q&A
[MACQUEEN] ★1+1★  AIR KISS LIP STICK 5 COLORS
[MACQUEEN] ★1+1★ AIR KISS LIP STICK 5 COLORS
Item Q&A
  • Question : Inquiry related delivery from hon****Jan 07, 2020

  • Question : Inquiry related cancel and refund from hon****Jan 07, 2020

  • Question : Inquiry related cancel and refund from hon****Jan 07, 2020

  • Question : Inquiry related delivery from 262****Dec 30, 2019

    Hello,

    I have order on 18 November 2019. I don't have received my order. Could you check for me? I have send request from you many times, but I don't get a response.

    MACQUEEN] ★1+1★ AIR KISS LIP STICK 5 COLORS
    Color nr:
    1x no 01
    1x no 02
    2x no 03
    1x no 04
    1x no 05

    Cart no: 130851622
    order no: 310052992

    Answer : [Re] Inquiry related delivery from 262****

    Hallo,

    ik heb bestelling op 18 november 2019. Ik heb mijn bestelling niet ontvangen. Kunt u mij controleren? Ik heb vaak een verzoek van u verzonden, maar ik krijg geen antwoord.

    MACQUEEN] ★ 1 + 1 ★ LUCHT KUS LIPSTICK 5 KLEUREN
    Kleur nr:
    1x nee 01
    1x nee 02
    2x nee 03
    1x nee 04
    1x nee 05

    Winkelwagen nr: 130851622 bestelnr
    : 310052992

  • Question : Inquiry for the item from 242****Oct 01, 2019

    Hi what are the expiry date for these item?thamks

    Answer : [Re] Inquiry for the item from 242****

    Dear customer,
    Thank you for your interest.
    expiry date : after 2022.

    Have a nice day.
    Thank you.

+View all Notice, FAQ, Q&A >>
❤1+1+1❤ Waterproof Pencil Gel liner / Fast Dry / Excellent Fitting
❤1+1+1❤ Waterproof Pencil Gel liner / Fast Dry / Excellent Fitting
Item Q&A
+View all Notice, FAQ, Q&A >>
[MACQUEEN] ★1+1★Tattoo Ink Pen liner / 4 types
[MACQUEEN] ★1+1★Tattoo Ink Pen liner / 4 types
Item Q&A
YAKSON HOUSE LIFTING PROGRAM BAND + PROGRAM PACK x5ea
YAKSON HOUSE LIFTING PROGRAM BAND + PROGRAM PACK x5ea
Item Q&A
  • Question : Inquiry for the item from pre****Dec 24, 2019

[MACQUEEN] Better Than Kiss Lip Balm for men / for women / Pheromone Lip balm / Couple Lip balm
[MACQUEEN] Better Than Kiss Lip Balm for men / for women / Pheromone Lip balm / Couple Lip balm
Item Q&A
  • Question : Inquiry for the item from yel****Dec 16, 2019

  • Question : Inquiry for the item from dav****Apr 07, 2019

    Does it mean(1pc men and 1pc women) for lip balm set with additonal $4.00?

    Answer : [Re] Inquiry for the item from dav****

    Dear customer,

    Yes, that's right. The set price is +$4.
    Thank you and have a nice day

    Question : [Re] Inquiry for the item from dav****

    Can change to 2pcs men instead of 1pc eaxh??

    Answer : [Re] Inquiry for the item from dav****

    Dear customer,

    It's hard to change the set because it's packaged. I'm sorry I couldn't help you. Thank you

[MACQUEEN] ★1+1★ My Line-Fit Tint Brow / 4 Color
[MACQUEEN] ★1+1★ My Line-Fit Tint Brow / 4 Color
Item Q&A
  • Question : Inquiry for the item from Aww****Dec 11, 2019

  • Question : Inquiry for the item from l0v****Nov 15, 2019

    hi, the color turned to green so quickly. just opened less than a week. is there any way to prevent that?
    will it be possible to change bk the color?

    Answer : [Re] Inquiry for the item from l0v****

    hello, kindly reply to my enquiry. Thanks

    Question : [Re] Inquiry for the item from l0v****

    hello, kindly reply to my enquiry. Thanks

  • Question : Inquiry for the item from pur****Oct 08, 2019

  • Question : Inquiry related delivery from qiu****Sep 16, 2019

    May I knw when my item will be shipped out? Order no. 303759564

    Answer : [Re] Inquiry related delivery from qiu****

    I purchased on 11 Sept .

    Question : [Re] Inquiry related delivery from qiu****

    Dear Customer

    You can get the goods within a day or two.
    Please check again.

    Thank you.

  • Question : Inquiry for the item from fai****Aug 30, 2019

    302355523 to 302355526

    I have been writing to you as to why the tracking number you given shows item not found but you have not reply for over few days. Please have courtesy to reply.

    Answer : [Re] Inquiry for the item from fai****

    Dear Customer

    I checked to confirm that the shipment is complete. Please check again.

    Thank you and have a nice day.

    Question : [Re] Inquiry for the item from fai****

    You reply so long after item delivered

    Answer : [Re] Inquiry for the item from fai****

    Dear customer,

    I am so sorry for the late reply!
    Please excuse me.

+View all Notice, FAQ, Q&A >>
❤Cushion + Refill❤ Mineral CC Cushion Cover Plus / 2 color
❤Cushion + Refill❤ Mineral CC Cushion Cover Plus / 2 color
Item Q&A
[MACQUEEN] ★1+1★ Daisy Pop Blusher + Gift Cheek Brush
[MACQUEEN] ★1+1★ Daisy Pop Blusher + Gift Cheek Brush
Item Q&A
  • Question : Inquiry for the item from Rat****Nov 29, 2019

  • Question : Inquiry for the item from ann****May 17, 2019

    Hi seller,
    Can the item send by normal mail instead of Qxpress deliver?
    Thank you
    Ann

    Answer : [Re] Inquiry for the item from ann****

    Dear customer,

    This product can only be sent by Qxpress delivery.
    Thank you.

  • Question : Inquiry related delivery from lil****May 12, 2019

    Hi, I have placed order and made payment using PayLah but somehow when I checked, there don't seem to show payment is done or that it is now moved to shipping stage. Can you please check. Thank you.

    Answer : [Re] Inquiry related delivery from lil****

    Dear customer,
    Order number not confirmed.
    Please check it through the customer center.
    I'm sorry I couldn't help you quickly.

    Thank you.

  • Question : Inquiry related delivery from Cha****Apr 03, 2019

    Hi Im key in wrong address, can you help deliver to

    Blk 122A Edgedale Plains, #07-173 Singapore 821122

    Thank you

    Answer : [Re] Inquiry related delivery from Cha****

    Dear customer,

    What is your order number?
    Is the zip code 821122?

    I look forward to your prompt reply.
    Thank you and regards.

    Question : [Re] Inquiry related delivery from Cha****

    Cart no. 126120056

    Answer : [Re] Inquiry related delivery from Cha****

    Dear customer,

    I sent the item to the changed address yesterday.
    Please check! Thank you and have a nice day.

  • Question : Inquiry for the item from Jun****Mar 05, 2019

    290854260 [MACQUEEN] ★1+1★ Daisy Pop Blusher + Gift Cheek Brush
    [MACQUEEN] ★1+1★ Daisy Pop Blusher + Gift Cheek Brush
    Choice 1:#No.03 PINK / Choice 2:#No.03 PINK / Gift:Cheek Brush

    I purchase both Pink but the color of the two boxes are different, one is pink another is coral peach even the word printed is both Pink?

    Answer : [Re] Inquiry for the item from Jun****

    Dear Customer,

    The color of the box image may be different.
    If the box name is pink, the contents will be pink. Please check the product.

    Thank you.

+View all Notice, FAQ, Q&A >>
[MACQUEEN] TEA TREE CONCEALER DUAL VEIL / CONCEALER
[MACQUEEN] TEA TREE CONCEALER DUAL VEIL / CONCEALER
Item Q&A
[MACQUEEN] ★1+1★ Loving You Lipstick / 5 Colors
[MACQUEEN] ★1+1★ Loving You Lipstick / 5 Colors
Item Q&A
  • Question : Inquiry for the item from kim****Oct 28, 2019

    Is this a tester lipstick? Have box? What is the expiry date?

    Answer : [Re] Inquiry for the item from kim****

    Dear customer,
    Thank you for your interest.

    The product is not a tester product and have a box packing.

    expiry date : minimum 05-Nov-2021 maximum 04-Nov-2022.
    It varies by product.
    Please tell us the exact product name and we will check it.

    Have a nice day.
    Thank you.

[MACQUEEN] ★1+1★ UV Daily Sun Block Cream
[MACQUEEN] ★1+1★ UV Daily Sun Block Cream
Item Q&A
  • Question : Inquiry for the item from soh****Oct 27, 2019

  • Question : Inquiry for the item from che****Sep 09, 2019

  • Question : Inquiry for the item from sha****May 12, 2019

    Cannot select item to order, please check your ordering page.
    thanks

    Answer : [Re] Inquiry for the item from sha****

    Dear customer,
    Thank you for your interest.

    I've got a lot in stock right now, so you can buy it.

    Have a good day.
    Thank you.

  • Question : Inquiry for the item from lyn****May 10, 2019

  • Question : Inquiry for the item from liq****Feb 02, 2019

    Why can't do ordering?😔😔😔

    Answer : [Re] Inquiry for the item from liq****

    Dear customer,
    Thank you for your interest.

    I've got a lot in stock right now, so you can buy it.

    Have a good day.
    Thank you.

+View all Notice, FAQ, Q&A >>
★1+1★ [MacQueen] Crayon Stick Perfume 2.5g / 12 Fragrances
★1+1★ [MacQueen] Crayon Stick Perfume 2.5g / 12 Fragrances
Item Q&A
  • Question : Inquiry for the item from joo****Oct 03, 2019

    Do you have Cloi stick perfume cos I can't find it in the option.

    Answer : [Re] Inquiry for the item from joo****

    Dear Customer
    Thank you for your purchase.

    This item has been discontinued.
    I'm sorry I couldn't help you.

    Thank you, and have a nice day.

  • Question : Inquiry for the item from Jul****Jul 30, 2019

    Hi seller, do tou have de eclat? I have been using this scent and want to buy again.

    Answer : [Re] Inquiry for the item from Jul****

    Dear Customer
    Thank you for your purchase.

    This item has been discontinued.
    I'm sorry I couldn't help you.

    Thank you, and have a nice day.

  • Question : Inquiry for the item from Kim****Jun 13, 2019

    Hi seller do you have this stock? I will like to order this fragrant

    Answer : [Re] Inquiry for the item from Kim****

    Dear Customer

    This product is discontinued.
    I'm sorry I couldn't help you.

    Thank you.

  • Question : Inquiry from dzi****Apr 13, 2019

    Ordered since last Dec and seller updated as "delivered" but items was not sent to me at all. Seller said will refund but i have not received the refund til today.. this is over 4months already.. and no reply from seller

    Answer : [Re] Inquiry from dzi****


    Dear customer, I'm so sorry!

    I can't check your order number right now.
    Can you give me your order number?

  • Question : Inquiry for the item from jes****Mar 18, 2019

    Hi you dont have any more stock for de eclat?

    Answer : [Re] Inquiry for the item from jes****

    Dear customer,

    Currently, this item has been discontinued.
    I'm sorry. Thank you and regards.

+View all Notice, FAQ, Q&A >>
[MACQUEEN] ★1+1★ DAILY SUN CREAM MATT FINISH SPF50+ PA+++
[MACQUEEN] ★1+1★ DAILY SUN CREAM MATT FINISH SPF50+ PA+++
Item Q&A
  • Question : Inquiry for the item from ann****Oct 02, 2019

  • Question : Inquiry for the item from Yeo****Aug 31, 2019

    Hi for the sunscreen u cant choose which Skin type? This having a promo at buy 1 get 1 free? Thank you.

    Answer : [Re] Inquiry for the item from Yeo****

    Dear customer,
    This page is one kind of mat sunscreen.
    You cannot choose another kind.
    I'm sorry I couldn't help you.

    Thank you and have a nice day.

[MACQUEEN NEWYORK] GIANT CLEANSING COTTON 408
[MACQUEEN NEWYORK] GIANT CLEANSING COTTON 408
Item Q&A
  • Question : Inquiry for the item from fai****Aug 30, 2019

    302355523 to 302355526

    I have been writing to you as to why the tracking number you given shows item not found but you have not reply for over few days. Please have courtesy to reply.

    Answer : [Re] Inquiry for the item from fai****

    Dear Customer

    I checked to confirm that the shipment is complete. Please check again.

    Thank you and have a nice day.

    Question : [Re] Inquiry for the item from fai****

    You reply so long after item delivered

    Answer : [Re] Inquiry for the item from fai****

    Dear customer,

    I am so sorry for the late reply!
    Please excuse me.

[YAKSON HOUSE] LIFTING PROGRAM BAND
[YAKSON HOUSE] LIFTING PROGRAM BAND
Item Q&A
  • Question : Inquiry for the item from van****Aug 24, 2019

    Hi, Is this only the band or is it band + ampoule mask?

    Thanks.

    Answer : [Re] Inquiry for the item from van****

    Dear customer,

    This product is only the band.
    Thank you.

[MACQUEEN] FINISH POWDER
[MACQUEEN] FINISH POWDER
Item Q&A
  • Question : Inquiry for the item from iqa****Jul 23, 2019

    Hi can I know when is the expiry date for this?

    Answer : [Re] Inquiry for the item from iqa****

    Dear customer,
    Thank you for your interest.

    expiry date : 21-June-2022

    Have a nice day.
    Thank you.

  • Question : Inquiry for the item from lih****Jul 23, 2019

    Any paraben, lanolin or mineral oil ingredients?

    Answer : [Re] Inquiry for the item from lih****

    Dear Customer
    I'm sorry for the late reply.

    The ingredients you inquired about were not included.
    Please refer to this aspect.

    Thank you.

[MACQUEEN] ★1+1★ Loving You Tint Lip Balm / 3 Colors
[MACQUEEN] ★1+1★ Loving You Tint Lip Balm / 3 Colors
Item Q&A
  • Question : Inquiry related return and exchange from fai****Jul 06, 2019

    Hi Seller, im a repeat buyer. Bought Vivid pink first time. Happy w colour so i decide buy Sweet Orange n Lovely pink.

    But Lovely pink has a very strong plastic odour, find it v. hard to bear it. Sweet Orange n Vivid pink are okay.

    Can u change another one for me? Can u also advise me on expiru date? Thanks!

    Answer : [Re] Inquiry related return and exchange from fai****

    Dear customer,
    We're very sorry about your inconvenience.
    I recommend that you proceed with a refund.
    What do you think of it?
    Please reply after checking. :)

    Question : [Re] Inquiry related return and exchange from fai****

    Ok, seller can kindly proceed with refund on ur side.. Thx for reply.

    Answer : [Re] Inquiry related return and exchange from fai****

    Maybe can kindly state expiry date in future. Will continue support.

    Question : [Re] Inquiry related return and exchange from fai****

    Dear customer,
    If you give me your order number, I will proceed with a refund.
    Please reply.

    Answer : [Re] Inquiry related return and exchange from fai****

    Thanks seller.. Noted w thanks.

    My cart no : 127940897

    ****

    Question : [Re] Inquiry related return and exchange from fai****

    Hi seller, sorry.. above is Cart no.

    Order no: 298901237

    Thanks

    *******

    Answer : [Re] Inquiry related return and exchange from fai****

    Dear customer,

    We'll help you with your refund on the wrong part.
    I suggest 1/2 refund ($6.5) for you.
    Shall we proceed?

    Please reply.
    Thank you.

    Question : [Re] Inquiry related return and exchange from fai****

    Yes. Thanks n apprec.

    Answer : [Re] Inquiry related return and exchange from fai****

    Dear customer,

    Refund now progress. It will take few time for the Qoo10 to process. After refund has been completed, you can check the your Q-wallet.
    Thank you. Have a nice day!

    Question : [Re] Inquiry related return and exchange from fai****

    Hi seller.. Can refund via original payment method? Not Q wallet

    Answer : [Re] Inquiry related return and exchange from fai****

    Dear customer,

    The price of cancelled item can be refunded in different ways depending on payment method you ordered. You can check up main contents of refund through [Refund process for each payment] section in email regarding cancellation of order that you may receive automatically from Qoo10. In case of bank deposit or deposit in convenience store, The price will be refunded as cyber money in Q bankbook of MyQoo10. (you can withdraw entire amount to your registered account). Also in case of card payment, it will be refunded through card company. Please contact the card company if you have enquiry about refund timing. (Regarding case that is over 2 months from payment date, it will be refunded to Q bankbook of MyQoo10 as it can not be canceled So please check it up). Please contact Qoo10 customer center for further information.

    Best regard with Thanks,

  • Question : Inquiry for the item from fai****Jul 02, 2019

    Hi. When will sweet orange be replaced?

    Answer : [Re] Inquiry for the item from fai****

    Dear customer,
    Thank you for your interest.

    I've got a lot in stock right now, so you can buy it.

    Have a good day.
    Thank you.

  • Question : Inquiry for the item from lcw****Feb 25, 2019

    Hi seller! My one item have expired.. feel disappointed, is it sell cheap then received like that

    Answer : [Re] Inquiry for the item from lcw****

    Dear customer,

    expiry date : 17-DEC-2021

    The expiration date is in Korean style.
    I hope you don't get me wrong.

    Have a nice day.
    Thank you.

    Question : [Re] Inquiry for the item from lcw****

    Thank you, seller! I scare till no touch it..now I no worry already

    Answer : [Re] Inquiry for the item from lcw****

    OK! Have a nice day.
    Thank you.

  • Question : Inquiry for the item from chy****Jan 16, 2019

    1+1 meaning buy 1 gets 1 free, 2 for the price of one?

    Answer : [Re] Inquiry for the item from chy****

    Dear customer,
    Thank you for your interest.

    Yes, you can choose two for $8.9!
    Thank you and have a nice day.

  • Question : Inquiry for the item from ET2****Dec 19, 2018

    Hi,
    Please advise the expiry date.
    Thanks

    Answer : [Re] Inquiry for the item from ET2****

    Dear customer,
    Thank you for your interest.

    Loving You Tint Lip Balm expiry date : June 4, 2021

    Have a nice day.
    Thank you.

[MACQUEEN] ★1+1★ Extreme Poten Mascara / 2Type / Skinny / Volume
[MACQUEEN] ★1+1★ Extreme Poten Mascara / 2Type / Skinny / Volume
Item Q&A
  • Question : Inquiry for the item from Suq****Jun 15, 2019

    Hi, is these mascara waterproof? Thanks in advance!

    Answer : [Re] Inquiry for the item from Suq****

    Dear customer,

    This item is not waterproof.
    I'm sorry I couldn't help you.

    Thank you.

❤Promotion❤ Macqueen Himalaya Fine Mineral Salt Shampoo+Brush+ Gift Shampoo
❤Promotion❤ Macqueen Himalaya Fine Mineral Salt Shampoo+Brush+ Gift Shampoo
Item Q&A
  • Question : Inquiry for the item from ben****May 31, 2019

  • Question : Inquiry for the item from Sya****Mar 15, 2019

  • Question : Inquiry for the item from son****Mar 26, 2019

    Hi Seller
    Is the 1 for 1 Salt Shampoo promotion still on as it stated just for the 1st One Hundred? Thanks

    Answer : [Re] Inquiry for the item from son****

    Dear customer,

    Of course, we're still in the process of giving you one shampoo.
    I appreciated your concerning. Thank you. Have a nice day!

  • Question : Inquiry for the item from tau****Mar 11, 2019

  • Question : Inquiry for the item from lin****Mar 06, 2019

    unable to select the free gift

    Answer : [Re] Inquiry for the item from lin****

    Dear customer,
    Thank you for your interest.

    I've got a lot in stock right now, so you can buy it.

    Have a good day.
    Thank you.

+View all Notice, FAQ, Q&A >>
❤First 100 Only❤  [MACQUEEN] Air Fit Cover Foundation 35ml / 2 Colors
❤First 100 Only❤ [MACQUEEN] Air Fit Cover Foundation 35ml / 2 Colors
Item Q&A
  • Question : Inquiry for the item from may****May 01, 2019

  • Question : Inquiry for the item from bmy****Apr 27, 2019

    What is the expiry date for this?

    Answer : [Re] Inquiry for the item from bmy****

    Dear customer,
    Thank you for your interest.

    expiry date : No21. 13-Sep-20 / No23. 19-Mar-20

    Have a nice day.
    Thank you.

  • Question : Inquiry for the item from hwe****Apr 20, 2019

    Does this foundation contain spf?

    Answer : [Re] Inquiry for the item from hwe****

    Dear customer,

    This product is SPF 25 pa++.
    Please bear with me when you purchase.

    Thank you.

  • Question : Inquiry for the item from xpp****Apr 09, 2019

  • Question : Inquiry for the item from ale****Mar 30, 2019

[MACQUEEN] ★1+1★ 루시다 플라워 필터 립스틱
[MACQUEEN] ★1+1★ 루시다 플라워 필터 립스틱
Item Q&A
  • Question : Inquiry for the item from alg****May 01, 2019

    Hi seller,

    When will it be expired?

    Rdgs
    Angel

    Answer : [Re] Inquiry for the item from alg****

    Dear customer,
    Thank you for your interest.

    expiry date : 23-Feb-21
    Have a nice day.
    Thank you.

[New Launch Super Deal] ❤1+1+1❤ My Strong Eyebrow Pencil / 5 color
[New Launch Super Deal] ❤1+1+1❤ My Strong Eyebrow Pencil / 5 color
Item Q&A
[MACQUEEN] ★1+1★ Tattoo Tint / 5 Colors
[MACQUEEN] ★1+1★ Tattoo Tint / 5 Colors
Item Q&A
  • Question : Inquiry for the item from she****Apr 04, 2019

    Dear seller,

    Pls advise when is the manufacturing date of the product, can last how many year in unopened condition.

    TQVM

    Answer : [Re] Inquiry for the item from she****

    Dear customer,
    Thank you for your interest.

    expiry date : 23-May-2020

    Have a nice day.
    Thank you.

[MACQUEEN] ★1+1★ Glam Tint / 5 COLOR
[MACQUEEN] ★1+1★ Glam Tint / 5 COLOR
Item Q&A
  • Question : Inquiry for the item from she****Apr 04, 2019

    Dear seller,

    Pls advise when is the manufacturing date of the product, can last how many year in unopened condition.

    TQVM

    Answer : [Re] Inquiry for the item from she****

    Dear customer,
    Thank you for your interest.

    expiry date : 14-Sep-2020

    Have a nice day.
    Thank you.

[Macqueen] ♥1+1♥ Air Fit Cushion Tint / 10ml / 5 Colors
[Macqueen] ♥1+1♥ Air Fit Cushion Tint / 10ml / 5 Colors
Item Q&A
  • Question : Inquiry for the item from rai****Apr 04, 2019

    Does item suit dry lips?

    Answer : [Re] Inquiry for the item from rai****

    Dear customer,

    Dryness may vary from person to person.
    This item is suitable for dry lips.

    Thank you.

  • Question : Inquiry for the item from gin****Feb 03, 2019

    Can you advise the expiry date? Thanks.

    Answer : [Re] Inquiry for the item from gin****

    Dear customer,
    Thank you for your interest.

    expiry date : 04-Feb-2020
    Have a nice day.
    Thank you.