MACQUEEN NEWYORK
MACQUEEN NEWYORK KR
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Q&A board

Q & A Lists
Item Question & Answer
[MACQUEEN] ★1+1★ My Line-Fit Tint Eyebrow / 4 Color
[MACQUEEN] ★1+1★ My Line-Fit Tint Eyebrow / 4 Color
Item Q&A
  • Question : Inquiry for the item from cherylbl2002Feb 14, 2021

  • Question : Inquiry from lane21Jan 21, 2021

  • Question : Inquiry for the item from jen****Feb 29, 2020

    After using the eyebrow tint a while, why the ink turn dark green?
    Instead of the stated colour?
    It happens to light brown tint and also the dark brow tint pens.
    Both pens same problem

    Answer : [Re] Inquiry for the item from jen****

    Dear customer,

    Your product may be green as an ingredient of the product.
    This is a natural phenomenon caused by high temperature or air contact.
    Both color and coloring are the same, so you can use it with confidence.
    For more information, please refer to the product detail page.
    Thank you.

    Question : [Re] Inquiry for the item from jen****

    Dear Seller, thanks for your explanation.
    But how do you expect customer to draw her eyebrow in green col?
    I have bought other brands n never encountered such phenomenon.

    Wasted 2 eyebrow pencils

    Answer : [Re] Inquiry for the item from jen****

    Dear customer,

    First, We are sorry that we are not satisfied with the product.
    The visible color is green, but if you draw on the eyebrows, the color will be colored same the color you purchased.
    Green is not visible after drawing on the eyebrows.
    We will try to manufacture a better product.

    Thank you.

  • Question : Inquiry for the item from Xan****Apr 06, 2020

    Hi, I have just received my item however the packaging is different from what is advertised and also from what I bought before. The box is printed as MQNY while the advertised one and the one I bought before is labelled as MACQUEEN.

    Answer : [Re] Inquiry for the item from Xan****

    Dear customer.

    Thank you for purchasing our product.
    As our logo changed from MACQUEEN to MQNY, the product's package logo was also changed to MQNY.
    The product you have purchased is our product, so you can use it with confidence.

    Thank you.

  • Question : Inquiry for the item from wen****Jan 28, 2020

    Hi.
    Its was advised to "Apply it before going to bed...", so are we supposed to go to sleep with tint on our brows?
    How long is it advisable to leave the tint on our brows, before washing it off the next morning with facial wash?
    Thks.

    Answer : [Re] Inquiry for the item from wen****

    Dear customer.

    If you want to express your eyebrows longer and darker, you can use the product and sleep.
    It is sufficiently pigmented during sleep, and it is okay to wash your face the next morning.
    However, if you rub too much, use oily products, or use an eye remover, your eyebrows may be erased.
    It is a product that keeps coloring for a long time, not a tattoo.
    Thank you.

+View all Notice, FAQ, Q&A >>
[Macqueen] ♥1+1♥ Air Fit Cushion Tint / 10ml / 8 Colors
[Macqueen] ♥1+1♥ Air Fit Cushion Tint / 10ml / 8 Colors
Item Q&A
  • Question : Inquiry for the item from wawaFeb 02, 2021

  • Question : Inquiry for the item from AngeAug 03, 2020

    Dear seller

    Have receive my order but this is missing please advice, thanks

    Regards

    Answer : [Re] Inquiry for the item from Ange

    Dear customer.
    First of all, we are very sorry for the inconvenience.
    Please check if the product you didn't receive is an AirFit Tint CORALROSE / PINKMLBB .
    After confirming the missing product, it will be processed as a partial refund.
    Thank you.

  • Question : Inquiry for the item from rai****Apr 04, 2019

    Does item suit dry lips?

    Answer : [Re] Inquiry for the item from rai****

    Dear customer,

    Dryness may vary from person to person.
    This item is suitable for dry lips.

    Thank you.

  • Question : Inquiry for the item from gin****Feb 03, 2019

    Can you advise the expiry date? Thanks.

    Answer : [Re] Inquiry for the item from gin****

    Dear customer,
    Thank you for your interest.

    expiry date : 04-Feb-2020
    Have a nice day.
    Thank you.

[MACQUEEN] ★1+1★Waterproof Pen Eyeliner / Deep Black / Deep Brown
[MACQUEEN] ★1+1★Waterproof Pen Eyeliner / Deep Black / Deep Brown
Item Q&A
  • Question : Inquiry for the item from BubJan 16, 2021

    Hi, may I know the expiry date of the current batch? Thanks

    Answer : [Re] Inquiry for the item from Bub

    Dear Customer. No. 1 Deep Black: 2022-09-07, No. 2 Deep Brown: 2022-09-08. Please refer to the purchase. Thank you.

    Question : [Re] Inquiry for the item from Bub

    Thank you!

    Answer : [Re] Inquiry for the item from Bub

    Dear Customer. You're welcome! If you have any question, please feel free to send me a message. Thank you.

    Question : [Re] Inquiry for the item from Bub

    Have bought already, thanks.

    Answer : [Re] Inquiry for the item from Bub

    Dear Customer. Thank you for purchasing our product. Thank you.

  • Question : Inquiry for the item from LuckybabeJan 17, 2021

    hi just to check can the Eyeliner be used for sensitive skin? Await ur reply before order tks

    Answer : [Re] Inquiry for the item from Luckybabe

    Dear Customer. This product is manufactured with ingredients that are harmless to the human body. However, each individual may experience problems due to allergy to certain ingredients. Please purchase after checking all ingredients. Thank you.

  • Question : Inquiry for the item from leekimi756Aug 02, 2020

    Is macqueen newyork the same as MQNY? I noticed my eyeliner packaging is different from the usual one

    Answer : [Re] Inquiry for the item from leekimi756

    Dear customer.
    Yes. MACQUEEN NEWYORK and MQNY are the same product.
    Our logo has been changed to MQNY.
    If you received a product that says MQNY, it is a recently produced product.
    Thank you for purchasing the product.

[MACQUEEN] ★1+1★ Hot Place in Lipstick / 7 Colors
[MACQUEEN] ★1+1★ Hot Place in Lipstick / 7 Colors
Item Q&A
❤1+1+1❤ Waterproof Pencil Gel Eyeliner / Fast Dry / Excellent Fitting
❤1+1+1❤ Waterproof Pencil Gel Eyeliner / Fast Dry / Excellent Fitting
Item Q&A
  • Question : Inquiry for the item from hamu_luvJan 17, 2021

    Any more stock for #1 Smokey Roasting latte?

    Answer : [Re] Inquiry for the item from hamu_luv

    Dear Customer. No. 1 stock quantity has been modified. Currently available for purchase. please check. Thank you.

  • Question : Inquiry for the item from liwenloveshoppingOct 16, 2020

    Do you still sell the lip liner?

    Answer : [Re] Inquiry for the item from liwenloveshopping

    Dear Customer. Currently, lip liner products are not sold. Please tell us the exact product name or product code, and we will check it once more. Thank you.

  • Question : Inquiry for the item from irisyeogpSep 15, 2020

  • Question : Inquiry for the item from irisyeogpSep 08, 2020

    Hi, do you have sharpener for the eye liner.

    Answer : [Re] Inquiry for the item from irisyeogp

    Dear Customer.
    Currently, Q10 Singapore does not sell Sharpeners.
    You can use sharpeners of the same size sold by other companies or you already have a sharpener.
    Please refer to the purchase.
    Thank you.

    Question : [Re] Inquiry for the item from irisyeogp

    any way for me to buy one, did't realised I bought the pencil kind all the while I use auto type which don't require sharpener, what size of sharpener is this.

    Answer : [Re] Inquiry for the item from irisyeogp

    Dear Customer.
    The diameter of the product you purchased is 0.7mm.
    I think you can use a sharpener enough to fit the product.
    Please note.
    Thank you.

    Question : [Re] Inquiry for the item from irisyeogp

    thank you

    Answer : [Re] Inquiry for the item from irisyeogp

    Dear Customer.
    Thank you for purchasing our product.
    If you have any question, please feel free to ask us.
    Thank you.

  • Question : Inquiry for the item from shu****Jan 03, 2020

+View all Notice, FAQ, Q&A >>
★1+1★ [MacQueen] Crayon Stick Perfume 2.5g / 12 Fragrances
★1+1★ [MacQueen] Crayon Stick Perfume 2.5g / 12 Fragrances
Item Q&A
  • Question : Inquiry for the item from xunsueDec 13, 2020

    Hi, just wanted to make sure there is only 5 type to choose? Because stated 12 scents...

    Answer : [Re] Inquiry for the item from xunsue

    Dear Customer. Currently, only 4 type are available. Other scents cannot be purchased as stock is exhausted and discontinued. Please refer to the purchase. Thank you.

    Question : [Re] Inquiry for the item from xunsue

    Noted with thanks.

    Answer : [Re] Inquiry for the item from xunsue

    You're welcome. Thank you.

  • Question : Inquiry related delivery from EuniceDec 14, 2020

  • Question : Inquiry for the item from weeleng27Aug 05, 2020

  • Question : Inquiry for the item from joo****Oct 03, 2019

    Do you have Cloi stick perfume cos I can't find it in the option.

    Answer : [Re] Inquiry for the item from joo****

    Dear Customer
    Thank you for your purchase.

    This item has been discontinued.
    I'm sorry I couldn't help you.

    Thank you, and have a nice day.

  • Question : Inquiry for the item from Jul****Jul 30, 2019

    Hi seller, do tou have de eclat? I have been using this scent and want to buy again.

    Answer : [Re] Inquiry for the item from Jul****

    Dear Customer
    Thank you for your purchase.

    This item has been discontinued.
    I'm sorry I couldn't help you.

    Thank you, and have a nice day.

+View all Notice, FAQ, Q&A >>
[MACQUEEN] ★1+1★ UV Daily Sun Block Cream
[MACQUEEN] ★1+1★ UV Daily Sun Block Cream
Item Q&A
  • Question : 来自csf****会员的商品咨询。Jun 26, 2020

  • Question : Inquiry for the item from bes****Apr 03, 2020

  • Question : Inquiry for the item from bes****Mar 01, 2020

  • Question : Inquiry related delivery from CHE****Mar 04, 2020

    Non-receipt claim Order no.(314796236)

    [MACQUEEN] ★1+1★ UV Daily Sun Block Cream

    Order no. 314796236
    Regarding Order 314796236, I ordered 3 items but only received 2 items - 3 eyebrow pencils and 2 tint brows, there are 2 sun block creams missing. However the system has automatically updated as "deliveded".
    I have contacted the seller but they have no response at all. Please be responsible and arrange the delivery to me asap. Thanks.

    Mar 02, 2020 20:11

    Answer : [Re] Inquiry related delivery from CHE****

    Dear customer.

    We are sorry for the inconvenience.
    Of the purchased products, only the sun cream was shipped to a different location than ours, so the product was missing.
    The missing products were processed as a refund.
    For detailed refund procedures, please contact Q100 for accurate guidance.
    Thank you.

  • Question : Inquiry for the item from soh****Oct 27, 2019

+View all Notice, FAQ, Q&A >>
[MACQUEEN] ★1+1★ Extreme Poten Mascara / 2Type / Skinny / Volume
[MACQUEEN] ★1+1★ Extreme Poten Mascara / 2Type / Skinny / Volume
Item Q&A
  • Question : Inquiry for the item from Qiq****Jun 18, 2020

    May I know mascara expiry date ?

    Answer : [Re] Inquiry for the item from Qiq****

    Dear customer.

    The volume potencara is 2021-08-11, and the skinny potencara is 2021-08-10.
    Please refer to the purchase.

    Thank you.

  • Question : Inquiry for the item from Suq****Jun 15, 2019

    Hi, is these mascara waterproof? Thanks in advance!

    Answer : [Re] Inquiry for the item from Suq****

    Dear customer,

    This item is not waterproof.
    I'm sorry I couldn't help you.

    Thank you.

[MACQUEEN] ❤1+1❤ Juicy Face Lip and Eye shadow / Perfect Color Match!
[MACQUEEN] ❤1+1❤ Juicy Face Lip and Eye shadow / Perfect Color Match!
Item Q&A
  • Question : Inquiry for the item from nan****May 26, 2020

    Hello
    Can I know the expiry date of the product?

    Answer : [Re] Inquiry for the item from nan****

    Dear customer.

    The expiration date of No. 1 is 2021-09-10, and the expiration date of No. 3 is 2021-04-16.

    Thank you.

  • Question : Inquiry for the item from nan****May 26, 2020

    Hello
    Can I know the expiry date of the product?

    Answer : [Re] Inquiry for the item from nan****

    Dear customer.

    The expiration date of No. 1 is 2021-09-10, and the expiration date of No. 3 is 2021-04-16.

    Thank you.

[MACQUEEN] ★1+1★ Loving You Tint Lip Balm / 3 Colors
[MACQUEEN] ★1+1★ Loving You Tint Lip Balm / 3 Colors
Item Q&A
  • Question : Inquiry for the item from ace****May 21, 2020

    Hi, expiry date

    Answer : [Re] Inquiry for the item from ace****

    Dear customer.

    The expiration date of inquired products varies from 2022-10-17 to 2023-03-15.
    Please tell us the option name and we will guide you more accurately.

    Thank you.

  • Question : Inquiry for the item from chu****Feb 01, 2020

    Expiry date of the 3 different colours ?

    Answer : [Re] Inquiry for the item from chu****

    Dear customer,

    All three colors have different expiration dates.
    Vivid Pink is 2022-10-17 / 2023-01-06
    Lovely Pink is 2023-01-06 / 2023-02-05
    Sweet Orange is 2022-11-03 / 2023-01-06.
    The expiration date of the product may change depending on the time of delivery.
    Please refer to the purchase.

    Thank you.

  • Question : Inquiry related return and exchange from fai****Jul 06, 2019

    Hi Seller, im a repeat buyer. Bought Vivid pink first time. Happy w colour so i decide buy Sweet Orange n Lovely pink.

    But Lovely pink has a very strong plastic odour, find it v. hard to bear it. Sweet Orange n Vivid pink are okay.

    Can u change another one for me? Can u also advise me on expiru date? Thanks!

    Answer : [Re] Inquiry related return and exchange from fai****

    Dear customer,
    We're very sorry about your inconvenience.
    I recommend that you proceed with a refund.
    What do you think of it?
    Please reply after checking. :)

    Question : [Re] Inquiry related return and exchange from fai****

    Ok, seller can kindly proceed with refund on ur side.. Thx for reply.

    Answer : [Re] Inquiry related return and exchange from fai****

    Maybe can kindly state expiry date in future. Will continue support.

    Question : [Re] Inquiry related return and exchange from fai****

    Dear customer,
    If you give me your order number, I will proceed with a refund.
    Please reply.

    Answer : [Re] Inquiry related return and exchange from fai****

    Thanks seller.. Noted w thanks.

    My cart no : 127940897

    ****

    Question : [Re] Inquiry related return and exchange from fai****

    Hi seller, sorry.. above is Cart no.

    Order no: 298901237

    Thanks

    *******

    Answer : [Re] Inquiry related return and exchange from fai****

    Dear customer,

    We'll help you with your refund on the wrong part.
    I suggest 1/2 refund ($6.5) for you.
    Shall we proceed?

    Please reply.
    Thank you.

    Question : [Re] Inquiry related return and exchange from fai****

    Yes. Thanks n apprec.

    Answer : [Re] Inquiry related return and exchange from fai****

    Dear customer,

    Refund now progress. It will take few time for the Qoo10 to process. After refund has been completed, you can check the your Q-wallet.
    Thank you. Have a nice day!

    Question : [Re] Inquiry related return and exchange from fai****

    Hi seller.. Can refund via original payment method? Not Q wallet

    Answer : [Re] Inquiry related return and exchange from fai****

    Dear customer,

    The price of cancelled item can be refunded in different ways depending on payment method you ordered. You can check up main contents of refund through [Refund process for each payment] section in email regarding cancellation of order that you may receive automatically from Qoo10. In case of bank deposit or deposit in convenience store, The price will be refunded as cyber money in Q bankbook of MyQoo10. (you can withdraw entire amount to your registered account). Also in case of card payment, it will be refunded through card company. Please contact the card company if you have enquiry about refund timing. (Regarding case that is over 2 months from payment date, it will be refunded to Q bankbook of MyQoo10 as it can not be canceled So please check it up). Please contact Qoo10 customer center for further information.

    Best regard with Thanks,

  • Question : Inquiry for the item from fai****Jul 02, 2019

    Hi. When will sweet orange be replaced?

    Answer : [Re] Inquiry for the item from fai****

    Dear customer,
    Thank you for your interest.

    I've got a lot in stock right now, so you can buy it.

    Have a good day.
    Thank you.

  • Question : Inquiry for the item from lcw****Feb 25, 2019

    Hi seller! My one item have expired.. feel disappointed, is it sell cheap then received like that

    Answer : [Re] Inquiry for the item from lcw****

    Dear customer,

    expiry date : 17-DEC-2021

    The expiration date is in Korean style.
    I hope you don't get me wrong.

    Have a nice day.
    Thank you.

    Question : [Re] Inquiry for the item from lcw****

    Thank you, seller! I scare till no touch it..now I no worry already

    Answer : [Re] Inquiry for the item from lcw****

    OK! Have a nice day.
    Thank you.

+View all Notice, FAQ, Q&A >>
[MACQUEEN] Mineral CC Cushion Cover Holic / 2 color
[MACQUEEN] Mineral CC Cushion Cover Holic / 2 color
Item Q&A
[MACQUEEN] ★1+1★  AIR KISS LIP STICK 5 COLORS
[MACQUEEN] ★1+1★ AIR KISS LIP STICK 5 COLORS
Item Q&A
  • Question : Inquiry related delivery from hon****Jan 07, 2020

    Hello,

    I have order on 18 November 2019. I don't have received my order. Could you check for me? I have send request from you many times, but I don't get a response.

    MACQUEEN] ★1+1★ AIR KISS LIP STICK 5 COLORS
    Color nr:
    1x no 01
    1x no 02
    2x no 03
    1x no 04
    1x no 05

    Cart no: 130851622
    order no: 310052992

    Answer : [Re] Inquiry related delivery from hon****

    Dear customer.

    Sorry for the late response.
    I checked with your order number, but the order is not confirmed. Order items identified by cart number are the same as the attached image.
    If you give us your order number again, we will double check.
    We are very sorry for the inconvenience.

  • Question : Inquiry related cancel and refund from hon****Jan 07, 2020

  • Question : Inquiry related cancel and refund from hon****Jan 07, 2020

  • Question : Inquiry related delivery from 262****Dec 30, 2019

    Hello,

    I have order on 18 November 2019. I don't have received my order. Could you check for me? I have send request from you many times, but I don't get a response.

    MACQUEEN] ★1+1★ AIR KISS LIP STICK 5 COLORS
    Color nr:
    1x no 01
    1x no 02
    2x no 03
    1x no 04
    1x no 05

    Cart no: 130851622
    order no: 310052992

    Answer : [Re] Inquiry related delivery from 262****

    Hallo,

    ik heb bestelling op 18 november 2019. Ik heb mijn bestelling niet ontvangen. Kunt u mij controleren? Ik heb vaak een verzoek van u verzonden, maar ik krijg geen antwoord.

    MACQUEEN] ★ 1 + 1 ★ LUCHT KUS LIPSTICK 5 KLEUREN
    Kleur nr:
    1x nee 01
    1x nee 02
    2x nee 03
    1x nee 04
    1x nee 05

    Winkelwagen nr: 130851622 bestelnr
    : 310052992

  • Question : Inquiry for the item from 242****Oct 01, 2019

    Hi what are the expiry date for these item?thamks

    Answer : [Re] Inquiry for the item from 242****

    Dear customer,
    Thank you for your interest.
    expiry date : after 2022.

    Have a nice day.
    Thank you.

+View all Notice, FAQ, Q&A >>
[MACQUEEN] ★1+1★Tattoo Ink Pen liner / 4 types
[MACQUEEN] ★1+1★Tattoo Ink Pen liner / 4 types
Item Q&A
  • Question : Inquiry for the item from mel****Dec 27, 2019

    Hi seller, do you have brown colour for Tattoo Ink Pen Eyeliner?

    Answer : [Re] Inquiry for the item from mel****

    Dear customer.

    The product you inquired has only one black color.
    Please refer to the purchase.

    Thank you.

    Question : [Re] Inquiry for the item from mel****

    Dear customer.
    The product has only one black color.
    Please refer to the purchase.
    Thank you.

[MACQUEEN] Better Than Kiss Lip Balm for men / for women / Pheromone Lip balm / Couple Lip balm
[MACQUEEN] Better Than Kiss Lip Balm for men / for women / Pheromone Lip balm / Couple Lip balm
Item Q&A
  • Question : Inquiry for the item from yel****Dec 16, 2019

  • Question : Inquiry for the item from dav****Apr 07, 2019

    Does it mean(1pc men and 1pc women) for lip balm set with additonal $4.00?

    Answer : [Re] Inquiry for the item from dav****

    Dear customer,

    Yes, that's right. The set price is +$4.
    Thank you and have a nice day

    Question : [Re] Inquiry for the item from dav****

    Can change to 2pcs men instead of 1pc eaxh??

    Answer : [Re] Inquiry for the item from dav****

    Dear customer,

    It's hard to change the set because it's packaged. I'm sorry I couldn't help you. Thank you

[MACQUEEN] ★1+1★ Loving You Lipstick / 5 Colors
[MACQUEEN] ★1+1★ Loving You Lipstick / 5 Colors
Item Q&A
  • Question : Inquiry for the item from kim****Oct 28, 2019

    Is this a tester lipstick? Have box? What is the expiry date?

    Answer : [Re] Inquiry for the item from kim****

    Dear customer,
    Thank you for your interest.

    The product is not a tester product and have a box packing.

    expiry date : minimum 05-Nov-2021 maximum 04-Nov-2022.
    It varies by product.
    Please tell us the exact product name and we will check it.

    Have a nice day.
    Thank you.

[MACQUEEN] ★1+1★ DAILY SUN CREAM MATT FINISH SPF50+ PA+++
[MACQUEEN] ★1+1★ DAILY SUN CREAM MATT FINISH SPF50+ PA+++
Item Q&A
  • Question : Inquiry for the item from ann****Oct 02, 2019

  • Question : Inquiry for the item from Yeo****Aug 31, 2019

    Hi for the sunscreen u cant choose which Skin type? This having a promo at buy 1 get 1 free? Thank you.

    Answer : [Re] Inquiry for the item from Yeo****

    Dear customer,
    This page is one kind of mat sunscreen.
    You cannot choose another kind.
    I'm sorry I couldn't help you.

    Thank you and have a nice day.

[MACQUEEN NEWYORK] GIANT CLEANSING COTTON 408
[MACQUEEN NEWYORK] GIANT CLEANSING COTTON 408
Item Q&A
  • Question : Inquiry for the item from fai****Aug 30, 2019

    302355523 to 302355526

    I have been writing to you as to why the tracking number you given shows item not found but you have not reply for over few days. Please have courtesy to reply.

    Answer : [Re] Inquiry for the item from fai****

    Dear Customer

    I checked to confirm that the shipment is complete. Please check again.

    Thank you and have a nice day.

    Question : [Re] Inquiry for the item from fai****

    You reply so long after item delivered

    Answer : [Re] Inquiry for the item from fai****

    Dear customer,

    I am so sorry for the late reply!
    Please excuse me.

[MACQUEEN] FINISH POWDER
[MACQUEEN] FINISH POWDER
Item Q&A
  • Question : Inquiry for the item from iqa****Jul 23, 2019

    Hi can I know when is the expiry date for this?

    Answer : [Re] Inquiry for the item from iqa****

    Dear customer,
    Thank you for your interest.

    expiry date : 21-June-2022

    Have a nice day.
    Thank you.

  • Question : Inquiry for the item from lih****Jul 23, 2019

    Any paraben, lanolin or mineral oil ingredients?

    Answer : [Re] Inquiry for the item from lih****

    Dear Customer
    I'm sorry for the late reply.

    The ingredients you inquired about were not included.
    Please refer to this aspect.

    Thank you.

[MACQUEEN] ★1+1★ 루시다 플라워 필터 립스틱
[MACQUEEN] ★1+1★ 루시다 플라워 필터 립스틱
Item Q&A
  • Question : Inquiry for the item from alg****May 01, 2019

    Hi seller,

    When will it be expired?

    Rdgs
    Angel

    Answer : [Re] Inquiry for the item from alg****

    Dear customer,
    Thank you for your interest.

    expiry date : 23-Feb-21
    Have a nice day.
    Thank you.