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Q & A Lists
Item Question & Answer
⚡️NO MORE SKIN TROUBLE⚡️[ManyoFactory ] HERB SKIN CARE COLLECTION
⚡️NO MORE SKIN TROUBLE⚡️[ManyoFactory ] HERB SKIN CARE COLLECTION
Item Q&A
  • Question : Inquiry for the item from SheerdazzleJan 28, 2021

  • Question : Inquiry for the item from pongpongzhuNov 26, 2020

    Hi seller

    Which of your product is suitable for ance scar care? Teenager using.

    Thank you

    Answer : [Re] Inquiry for the item from pongpongzhu

    Hello :)

    I recommend you Galac niacin.
    Galactomyces niacin is a highly concentrated fermentation essence product with a mysterious Galactomyces fermentation component that is prescribed at 97%. It is a boosting essence product used in the first step after cleansing ~
    It balances between the oil and the moisture of the skin and the rhythm of the skin and deal with the worry about skin quickly. As you can see through clinical tests, it is a product that can keep your skin clear and bright through improving horny, pore, blackhead, and the tone of your skin.

  • Question : Inquiry for the item from charlenekohqinenSep 13, 2020

  • Question : Inquiry for the item from iil****Jul 03, 2020

    Hello, do you have more stock for the herb peeling gel? And when will the enzymes peeling gel be restock?

    Answer : [Re] Inquiry for the item from iil****

    It's Manufactured in April 2020.

    Question : [Re] Inquiry for the item from iil****

    I'm asking if you have more stock on herb peeling gel and when will enzymes peeling gel be restock not asking when they 1are manufactured in..

    Answer : [Re] Inquiry for the item from iil****

    oh, sorry for the wrong answer.
    There is currently no stock of herb peeling gel.
    But the enzymes peeling gel will be stocked soon.

  • Question : Inquiry for the item from jia****Jun 28, 2020

    Hi Manyo,

    Could you please share the herb peel size and description in English?

    Thank you.

    Answer : [Re] Inquiry for the item from jia****

    Hello :)

    As shown in our proudly disclosed ingredients, Herb Peel by Manyo Factory has papaya enzyme, a proteolytic enzyme from the nature, that soaks up unnecessary dead skin cells and naturally certified ingredients such as spruce and beech trees that are natural cellulose ingredients used to absorb and remove unnecessary dead skin cells, impurities and facial oil by gently rubbing on the face.

    And It's 120ml :)

    Thanks.

+View all Notice, FAQ, Q&A >>
✨2020 NEW UPGRADE VER. ADDED✨ [Manyo Factory] BIFIDA AMPOULE COLLECTION / ANTI-AGING CARE
✨2020 NEW UPGRADE VER. ADDED✨ [Manyo Factory] BIFIDA AMPOULE COLLECTION / ANTI-AGING CARE
Item Q&A
  • Question : Inquiry for the item from AllykJan 27, 2021

  • Question : Inquiry for the item from teng0206Jan 21, 2021

  • Question : Inquiry for the item from joannalimJan 18, 2021

  • Question : Inquiry for the item from lovinfizzyangelJan 08, 2021

  • Question : Inquiry for the item from Sharon_goonJan 02, 2021

+View all Notice, FAQ, Q&A >>
[ManyoFactory] ★Herbal Moist BB Cream★No silicon Oil /Natural ingredient BB cream
[ManyoFactory] ★Herbal Moist BB Cream★No silicon Oil /Natural ingredient BB cream
Item Q&A
  • Question : Inquiry for the item from HanaJan 16, 2021

  • Question : Inquiry for the item from Verin.chewJul 16, 2020

  • Question : Inquiry for the item from for****Oct 15, 2019

  • Question : Inquiry for the item from ela****Oct 02, 2019

    Hi, lip balm removed?

    Answer : [Re] Inquiry for the item from ela****

    Lip balm is seasonal products.
    We'll list in soon.
    Thank you for your waiting.
    Thank you so much.

  • Question : Inquiry for the item from ela****Sep 14, 2019

    Can I apply on my eye area?

    Answer : [Re] Inquiry for the item from ela****

    Yes, you can use BB cream around eye area.
    There's no problem to use it all over your face, but just be careful do not put cream go into your eyes when you use it around eyes.
    Enjoy natural make-up with manyo BB cream.
    Thank you.

    Question : [Re] Inquiry for the item from ela****

    Does this have protection of UVA and UVB?

    Answer : [Re] Inquiry for the item from ela****

    Does this have UVA and UVB protection ?

    Question : [Re] Inquiry for the item from ela****

    Sun protection Factor is SPF 29++, that mean it can protect your skin from UVA and UVB.

    Thank you.

    Answer : [Re] Inquiry for the item from ela****

    Thanks!

    Question : [Re] Inquiry for the item from ela****

    anytime!

+View all Notice, FAQ, Q&A >>
💖2020 NEW ARRIVAL💖  [Manyo Factory] SUN CARE COLLECTION / Vegan Cruelty Free
💖2020 NEW ARRIVAL💖 [Manyo Factory] SUN CARE COLLECTION / Vegan Cruelty Free
Item Q&A
  • Question : Inquiry for the item from AzureJan 22, 2021

  • Question : Inquiry for the item from seazSep 18, 2020

  • Question : Inquiry for the item from KierSep 09, 2020

  • Question : Inquiry for the item from LenaSep 06, 2020

    May I check for each vegan suncreen, basic, cica and glow, what are the ingredients lists and the ML or Grams?

    Answer : [Re] Inquiry for the item from Lena

    It's all 50ml products.

  • Question : Inquiry for the item from LenaSep 06, 2020

    May I request the ingredient list for the 3 vegan suncreen?

    Answer : [Re] Inquiry for the item from Lena

    Are you talking about all ingredients of 3 vegan suncream?

+View all Notice, FAQ, Q&A >>
🎁CNY SPECIAL 1+1 FREE GIFT🎁 [MANYO FACTORY] GALACTOMY NIACIN SKIN CARE COLLECTION
🎁CNY SPECIAL 1+1 FREE GIFT🎁 [MANYO FACTORY] GALACTOMY NIACIN SKIN CARE COLLECTION
Item Q&A
  • Question : Inquiry for the item from adelinenalexJan 21, 2021

    When is the expiry of the spit cream? A reviewer said it was expiring in June 2021?

    Answer : [Re] Inquiry for the item from adelinenalex

    I mean spot cream

  • Question : Inquiry from TinaJan 21, 2021

  • Question : Inquiry for the item from likepeasinapodJan 13, 2021

  • Question : Inquiry for the item from yenglengDec 10, 2020

  • Question : Inquiry for the item from happiemomoNov 30, 2020

    Hi

    What is the difference between Galac 2.0 Niacin Essence and Galactomy Niacin Essence?

    Answer : [Re] Inquiry for the item from happiemomo

    The first generation is specialized for smooth skin texture and the second generation is specialized for whitening.

+View all Notice, FAQ, Q&A >>
🌟TODAY ONLY🌟 [Manyo Factory] ★Bifida Complex Ampoule★ One drop!! Total Anti-aging Care
🌟TODAY ONLY🌟 [Manyo Factory] ★Bifida Complex Ampoule★ One drop!! Total Anti-aging Care
Item Q&A
  • Question : Inquiry for the item from joannalimJan 16, 2021

  • Question : Inquiry for the item from I.s****Apr 23, 2020

    Why the price is higher when we want to place order at your promotion price at $29.99?

    Answer : [Re] Inquiry for the item from I.s****

    It's $29.99.
    The price is shown by US dollar.
    If you select different currency, the price could be different.

    If you have any problems, please let us know.
    Thank you.

  • Question : Inquiry for the item from jan****Apr 06, 2020

    Can apply around the eye area?

    Answer : [Re] Inquiry for the item from jan****

    Yes, you can use it around eye area, but be careful not flow the essence into your eyes.
    Thank you.

    Question : [Re] Inquiry for the item from jan****

    Ok, thanks.

    Answer : [Re] Inquiry for the item from jan****

    ^________________^

  • Question : Inquiry for the item from Jes****Apr 06, 2020

    I had bought Ampoules and essence.may I know which one use first, thanks,

    Answer : [Re] Inquiry for the item from Jes****

    Hello. l recommend using Essence first among the two products.
    If you have any questions about using the product, feel free to contact us. ^___________^

  • Question : Inquiry for the item from sel****Mar 16, 2020

    Is it 50ml?

    Answer : [Re] Inquiry for the item from sel****

    Yes, it's 50ml.
    Get a better skin with manyo.
    Thank you.

+View all Notice, FAQ, Q&A >>
💛2020 NEW ARRIVAL💛 [MANYO FACTORY] PURE CLEANSING CARE COLLECTION
💛2020 NEW ARRIVAL💛 [MANYO FACTORY] PURE CLEANSING CARE COLLECTION
Item Q&A
  • Question : Inquiry for the item from hyyz1982Jan 10, 2021

  • Question : Inquiry related delivery from lifejany96Dec 23, 2020

  • Question : Inquiry for the item from mui_chanOct 07, 2020

    Hi is this 10 deal still 1 + 1

    Answer : [Re] Inquiry for the item from mui_chan

    Please select 1+1 option to purchase.

  • Question : Inquiry for the item from BrendaSep 28, 2020

  • Question : Inquiry for the item from chanySep 06, 2020

+View all Notice, FAQ, Q&A >>
💛2020 NEW ARRIVAL💛 [MANYO FACTORY] HAIR CARE COLLECTION
💛2020 NEW ARRIVAL💛 [MANYO FACTORY] HAIR CARE COLLECTION
Item Q&A
  • Question : Inquiry for the item from miffys0111Jan 09, 2021

  • Question : Inquiry for the item from CcDec 29, 2020

  • Question : Inquiry for the item from shiningstars_7Oct 09, 2020

    Hi seller,

    I am confused between rose and banilla shampoo. What is their difference in function?
    I have very fine hair that gets oily after a day of washing.
    Which shampoo do you recommend?

    Thank you!

    Answer : [Re] Inquiry for the item from shiningstars_7

    Rose shampoo is hair loss function.
    Vanilla shampoo has a lot of moisture.

  • Question : Inquiry for the item from lovinfizzyangelAug 31, 2020

    Hi. May I know which shampoo is more suitable for dry hair and scalp? Thank you.

    Answer : [Re] Inquiry for the item from lovinfizzyangel

    I recommend you pink one.

    Question : [Re] Inquiry for the item from lovinfizzyangel

    Hi. Is it the Rose Bouquet Scalp Shampoo or Banilla Boutique Hug Shampoo? Both are pink... Thanks.

    Answer : [Re] Inquiry for the item from lovinfizzyangel

    You must have been confused. I'm sorry.
    Rose Bouquet Scalf Shampoo.

  • Question : Inquiry for the item from KierJul 23, 2020

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💛NEVER BEFORE 💛 [Manyo Factory] EYE CARE COLLECTION / ANTI-AGING CARE
💛NEVER BEFORE 💛 [Manyo Factory] EYE CARE COLLECTION / ANTI-AGING CARE
Item Q&A
  • Question : Inquiry for the item from jamieDec 29, 2020

  • Question : Inquiry for the item from Sharon_goonDec 17, 2020

    Hi I’m in my mid 40s with oily yet dehydrated skin. Which eye cream would you recommend?

    Answer : [Re] Inquiry for the item from Sharon_goon

    I recommend 4GF eye cream.

  • Question : Inquiry for the item from Sharon_goonDec 17, 2020

  • Question : Inquiry for the item from appleneo2005Nov 29, 2020

  • Question : Inquiry for the item from jolpieOct 08, 2020

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[Manyo Factory] ★Real Aloe Soothing Gel★ Soothing and moisture replenishing with 90% fresh aloe juic
[Manyo Factory] ★Real Aloe Soothing Gel★ Soothing and moisture replenishing with 90% fresh aloe juic
Item Q&A
  • Question : Inquiry for the item from EQDec 25, 2020

  • Question : Inquiry for the item from ElvinaquekSep 29, 2020

  • Question : Inquiry for the item from ann****Jul 06, 2020

  • Question : Inquiry for the item from jnb****Jun 04, 2020

🖤RESTOCK🖤 [MANYO FACTORY] SODA FOAM / NON-IRRITATING 99.9% NATURAL WASH
🖤RESTOCK🖤 [MANYO FACTORY] SODA FOAM / NON-IRRITATING 99.9% NATURAL WASH
Item Q&A
  • Question : Inquiry for the item from CustomerDec 05, 2020

  • Question : Inquiry for the item from vanessayNov 28, 2020

    Hi, do u have any more of the blemish red foam cleanser?

    Answer : [Re] Inquiry for the item from vanessay

    We don't have a sale on the site yet.

  • Question : Inquiry for the item from rhesstOct 03, 2020

    Hi, may I know when you will restock this item?

    Answer : [Re] Inquiry for the item from rhesst

    - Hi:) Thank you for your interest in Manyo Factory.

    we apologize for the inconvenience.
    this product will be restock soon.
    Maybe in 2 weeks.

    Thank you :)

  • Question : Inquiry for the item from 240****Jun 26, 2020

  • Question : 배송 관련 pjh****님의 문의입니다.Jun 11, 2020

+View all Notice, FAQ, Q&A >>
🍒2020 RESTOCK🍒 [MANYO FACTORY] ROSEHIP VITAMIN CARE COLLECTION / ROSEHIP OIL / REPAIR CREAM
🍒2020 RESTOCK🍒 [MANYO FACTORY] ROSEHIP VITAMIN CARE COLLECTION / ROSEHIP OIL / REPAIR CREAM
Item Q&A
  • Question : Inquiry related cancel and refund from KarenNov 26, 2020

    Very disappointed. I ordered a whole lot of items but when the box came, this item was not in the box. Had emailed the seller many times and they refused to acknowledge and do a refund. So disappointed with the service levels.

    Answer : [Re] Inquiry related cancel and refund from Karen

    Hi? Can you respond more quickly please? Either resend the product to me or do a refund please.

  • Question : Inquiry related delivery from kailian_teh81Nov 21, 2020

    Hi, for my order Order no. 330945613, I just realised I did not receive this among all the other products. Are you able to resend me the item (rosehip oil) or do a refund?

    Answer : [Re] Inquiry related delivery from kailian_teh81

    Hi, any update please, on my missing product?

  • Question : Inquiry for the item from ericawu1Nov 06, 2020

  • Question : Inquiry for the item from lucialucia2012Jul 26, 2020

    Hi

    I’m using Manyo Factory Galac Niacin 2.0 Essence and essence cream. Can I add this rosehip oil to it and which comes first?

    Thanks

    Answer : [Re] Inquiry for the item from lucialucia2012

    When using the cream, you can mix the oils and use them together.
    Alternatively, you can absorb the product one by one and use it.

    The recommended sequence of usage of your current products would be:
    Galac Niacin 2.0 Essence-> cream -> oil~!

  • Question : Inquiry for the item from mys****May 27, 2020

    Dear seller, can I mix the rosehip oil with the BIFIDA BIOME CONCENTRATE CREAM? Thanks.

    Answer : [Re] Inquiry for the item from mys****

    Sure!
    That's the one of way we recommend.

    Get a moist and healthy skin care with natural Rosehip oil.

+View all Notice, FAQ, Q&A >>
🍋BRIGHTEN UP🍋[MANYO FACTORY] VITA CARE COLLECTION / SLEEPING MASK / VITAMIN SERUM / SLEEPING PACK
🍋BRIGHTEN UP🍋[MANYO FACTORY] VITA CARE COLLECTION / SLEEPING MASK / VITAMIN SERUM / SLEEPING PACK
Item Q&A
  • Question : Inquiry for the item from xrainyrainsOct 07, 2020

    Hi, I contacted you regarding a vitamin C serum I ordered that leaked during delivery but it has been a week and you have not gotten back to me. The bottle was sticky and label on the bottle had stains. The box was sealed so it must have leaked during the course of delivery. Could you please respond?

    Answer : [Re] Inquiry for the item from xrainyrains

    Could you send me the picture of the product you received?

    Question : [Re] Inquiry for the item from xrainyrains

    Please see photo

    Answer : [Re] Inquiry for the item from xrainyrains

    The packaging process seems to be covered with dust.
    Is it okay if I help you resend it's okay.?

    Question : [Re] Inquiry for the item from xrainyrains

    The bottle is actually sticky so I suspect that the liquid leaked out. It is strange as the box is sealed. But as there is leakage, I don’t dare to use the product. Yes, please resend. Thank you

    Answer : [Re] Inquiry for the item from xrainyrains

    The bottle is actually sticky so I suspect that the liquid leaked out. It is strange as the box is sealed. But as there is leakage, I don’t dare to use the product. Yes, please resend. Thank you

    Question : [Re] Inquiry for the item from xrainyrains

    I'll resend it tomorrow. Is that gonna be okay?

    Answer : [Re] Inquiry for the item from xrainyrains

    Yes thank you

    Question : [Re] Inquiry for the item from xrainyrains

    Hi, I just ordered the Vit C pack. Can you send the Vit C serum replacement together?

    Answer : [Re] Inquiry for the item from xrainyrains

    Hi, I just ordered the Vit C pack. Can you send the Vit C serum replacement together?

    Question : [Re] Inquiry for the item from xrainyrains

    hi I did not receive the replacement. Please let me know if I should reach out to Qoo10 to request for a refund/replacement.

    Answer : [Re] Inquiry for the item from xrainyrains

    hi I did not receive the replacement. Please let me know if I should reach out to Qoo10 to request for a refund/replacement.

    Question : [Re] Inquiry for the item from xrainyrains

    Sorry for the late reply. The combined delivery is difficult, so it will be sent separately. Please excuse me.

    Answer : [Re] Inquiry for the item from xrainyrains

    Thank you. Please let me know once it is sent.

    Question : [Re] Inquiry for the item from xrainyrains

    I should have sent it on October 30, but I was closed. I'm so sorry. I'll make sure to send it to you at 11/3.

    Answer : [Re] Inquiry for the item from xrainyrains

    Thank you

    Question : [Re] Inquiry for the item from xrainyrains

    Hi, was the item sent?

    Answer : [Re] Inquiry for the item from xrainyrains

    Hi, was the item sent?

    Question : [Re] Inquiry for the item from xrainyrains

    Hello, could you kindly respond?

    Answer : [Re] Inquiry for the item from xrainyrains

    Sorry for the late reply.
    I'll give you a refund because the processing has been delayed. I'm terribly sorry.

    Question : [Re] Inquiry for the item from xrainyrains

    Okay, thank you.

    Answer : [Re] Inquiry for the item from xrainyrains

    ^^*

  • Question : Inquiry for the item from tanannie04Oct 13, 2020

  • Question : Inquiry for the item from phe****Jul 10, 2020

    When will you restock vitamin C serum?

    Answer : [Re] Inquiry for the item from phe****

    Sorry for your inconvenience.
    We want to let you know, but it's not sure when it's available.
    We'll try to restock it very soon.
    Hope to see you soon.

  • Question : Inquiry for the item from eze****Jun 28, 2020

  • Question : Inquiry for the item from mys****Jun 11, 2020

    Dear seller, if I have the Bifida biome complex ampoule and also the Vita E ampoule, which one should I apply first? Also, is it okay to apply Vita E ampoule during day time? Thank you.

    Answer : [Re] Inquiry for the item from mys****

    Hello :)

    The recommended sequence of usage of your current products would be:
    Bifida biome complex ampoule > Vita E ampoul

    And Vita E's ingredients are from natural. So you can use this product in the morning. These don't react to the sunlight.

+View all Notice, FAQ, Q&A >>
💛2020 NEW ARRIVAL💛[Manyo Factory]★Galactomy Clearskin Toner 210ml/ Mild No irritation★
💛2020 NEW ARRIVAL💛[Manyo Factory]★Galactomy Clearskin Toner 210ml/ Mild No irritation★
Item Q&A
  • Question : Inquiry for the item from liurumianOct 29, 2020

    Dear Seller, I just received 2 bottles of toner. I found that BOX indicate with "PHA/LHA" this time and previous showed "AHA/BHA". Are they same or difference? Waiting for your soonest reply. Thank you

    Answer : [Re] Inquiry for the item from liurumian

    Dear Seller, can you please reply to my enquiry?

  • Question : Inquiry for the item from belchaiSep 16, 2020

    May I know when is the expiry date for the toner?

    Answer : [Re] Inquiry for the item from belchai

    24 months from the date of manufacture / Up to 6 months after opening^^

    Question : [Re] Inquiry for the item from belchai

    Hello

    ClearSkin Toner is a product with the latest manufacturing date that can be used until June 2022.

    Thank you

    Answer : [Re] Inquiry for the item from belchai

    Thank you

    Question : [Re] Inquiry for the item from belchai

    ^__^

  • Question : Inquiry for the item from lov****May 30, 2020

    Hi. May I know when is the expiry date for the galactomy clearskin toner? Thanks.

    Answer : [Re] Inquiry for the item from lov****

    The manufacture date of toner is
    02/25/2020

    Expiration date is 24 months from the manufacture date and recommend to use it within 6 months.

    Thank you.

  • Question : Inquiry for the item from jen****Sep 30, 2019

    The colour is difference is it safe to use seller pls reply

    Answer : [Re] Inquiry for the item from jen****

    I still have abit so I compare is not same colour

    Question : [Re] Inquiry for the item from jen****

    The item show is transplant colour but received is yellow

    Answer : [Re] Inquiry for the item from jen****

    Sorry for causing you concern.

    Color of toner could be changed the color naturally because we don't use artificial color that makes toner keep the same color.

    You've never seen color changing of toner, so we know
    you might concern for that, but it's normal phenomenon, and it could be different by harvest time of ingredients and producing moment.

    Feel the clean and smooth skin with Galac toner.

    Thank you.

    Question : [Re] Inquiry for the item from jen****

    Hi seller I'm still waiting for the refund or resend item pls settle it.

    Answer : [Re] Inquiry for the item from jen****

    We're really sorry you didn't get a toner yet.
    We asked to deliver, but if you didn't get it, there could be something wrong on delivering.

    We check and let you know.

    Thank you.

    Question : [Re] Inquiry for the item from jen****

    Hi haven't yet pls check at your end as the item should be replace or redund I'm still waiting for ur action

    Answer : [Re] Inquiry for the item from jen****

    We're really sorry, we couldn't find your order number, so it was delayed to send it out.
    Sorry again.
    Could you give your order number?
    It might be shipped out on Friday or next Monday when we check your order number.

    Thank you.

    Question : [Re] Inquiry for the item from jen****

    304970835 , 304970836 , 304970837

    Answer : [Re] Inquiry for the item from jen****

    Thank you.
    We'll check and send it.

    Question : [Re] Inquiry for the item from jen****

    Hi waited Long Long ago still not send I think I had to make report to q10 to assist my issue since seller is not taking any action

    Answer : [Re] Inquiry for the item from jen****

    We're really sorry,
    I remembered your inquiry and treated it.

    We'll check it and let you know.

    Sorry again.
    Talk to you soon.

    Question : [Re] Inquiry for the item from jen****

    Hi u take 5 month to refund or resend the item ?

    Answer : [Re] Inquiry for the item from jen****

    We're sorry.
    Last October, you had an inquiry for color of toner.
    After checking your enquiry we send it, but unfortunately we think you couldn't get it.

    Do you mind refunding it?

    Sorry again.
    Let us know if you have any problem or difficulties.

    Thank you.

    Question : [Re] Inquiry for the item from jen****

    Ya so sad that I had been waiting for ur reply for item send out . Pls refund it tks

    Answer : [Re] Inquiry for the item from jen****

    We're really sorry.
    There was a mistake to ask for re-delivery due to having some processes for international delivery.
    Which one is good for you?
    When you let us know we'll do it right away.

    1) We re-deliver 3 toner with some samples.
    2) Actually for set, it's not easy to refund for one item, so how about refunding one toner and re-sending 2 toner.

    Which one is better for you?
    Just let us know we'll deal with it.
    Sorry again.
    Thank you.

    Question : [Re] Inquiry for the item from jen****

    Item 2 refund and resend I accept , but this time will the toner still in yellow. This is most important. If is still yellow I think is better to change it to other item

    Answer : [Re] Inquiry for the item from jen****

    We're really sorry to say that but the changing color is natural phenomenon.
    It could occur again.
    Like changing color of apple, it's not something wrong, but if you concern about it, we recommend to choose other products.

    When you let us know what items you want, we'll ship it out, if the prices are appropriate.

    Thank you and sorry again!
    Have a good the rest of your day.

    Question : [Re] Inquiry for the item from jen****

    Hi change the amount to sunblock will do thank you

    Answer : [Re] Inquiry for the item from jen****

    On Qpost : We have a bad news.
    Because of stock of products it's impossible to send you 3 sunblocks, and the logistics department informed us it's not easy to exchange with different products, so it's would better we refund for that.
    As you know you ordered 2 sets(essence + toner) and 1 toner.
    How about that we refund as much as amount of price of 1 set and 1 toner?

    Question : [Re] Inquiry for the item from jen****

    Just do what u can do , dont wating time to chat through this app very troublesome

    Answer : [Re] Inquiry for the item from jen****

    On Qpost : Thank you for understanding.
    We'll refund for 1 set and 1 toner(order # 304970837, 304970836).
    We're really sorry. We'll try to be not happen again.

    Thank you.

    Question : [Re] Inquiry for the item from jen****

    Hi so when are u sending my item

    Answer : [Re] Inquiry for the item from jen****

    I just don’t understand are u trying to be funny I have to report u as u are not sincere enough

    Question : [Re] Inquiry for the item from jen****

    We're really sorry, but I can't believe the fact it wasn't refunded yet.

    I've gotten a report we refunded for 1 set and 1 toner on February, 8th.
    I'll check it from the department and let you know what happened.
    Sorry for this.

    Thank you.

    Answer : [Re] Inquiry for the item from jen****

    In that case u please check with the q10 office. And also what address you send it to . I totally did not recived anything from you . Really very disappointing

    Question : [Re] Inquiry for the item from jen****

    Oh~ you got me wrong.
    As we said, we refunded for 1 set and 1 toner.
    We didn't resend them.
    Could you check your account?

    If you have any problems, tell us any time.
    We'll help you as soon as possible.
    Thank you.

    Answer : [Re] Inquiry for the item from jen****

    Hi in my q10 account do not have any refund from your shop

    Question : [Re] Inquiry for the item from jen****

    It's weird.
    We checked it was refund on Feb, 7th.
    Could you connect to Q10 customer service?

  • Question : Inquiry from ade****Feb 18, 2020

+View all Notice, FAQ, Q&A >>
🖤2020 NEW ARRIVAL🖤 [MANYO FACTORY] HYDRATING MINERAL WATER ION SKIN CARE COLLECTION
🖤2020 NEW ARRIVAL🖤 [MANYO FACTORY] HYDRATING MINERAL WATER ION SKIN CARE COLLECTION
Item Q&A
  • Question : Inquiry for the item from indiependantshoppeOct 18, 2020

  • Question : Inquiry for the item from seokching_1026Sep 18, 2020

  • Question : Inquiry for the item from seazSep 18, 2020

💙2020 NEW MARINE SERIES💙 [MANYO FACTORY] 🐠 MARINE ENERGY COLLECTION
💙2020 NEW MARINE SERIES💙 [MANYO FACTORY] 🐠 MARINE ENERGY COLLECTION
Item Q&A
  • Question : Inquiry for the item from daphykuahOct 10, 2020

    Hi can i know whats the expiry date of the spa gel cream? thanks!

    Answer : [Re] Inquiry for the item from daphykuah

    Hi:) Thank you for your interest in our product.

    This cream's expiry date is 2 years from the date of manufacture / Up to 6 months after opening.

    Date of manufacture is 2020 / 06 / 03.

  • Question : Inquiry related return and exchange from LenaSep 28, 2020

  • Question : Inquiry for the item from LenaSep 28, 2020

  • Question : Inquiry for the item from seazSep 23, 2020

    Hi, may i have the ingredients list for all the products please. Thank you

    Answer : [Re] Inquiry for the item from seaz

    Spa Cream : Carbonated Water, Butylene Glycol, Undaria Pinnatifida Extract, Plankton Extract, Caprylic/Capric Triglyceride, Squalane, Glycerin, 1,2-Hexanediol, Glyceryl Stearate, Laminaria Japonica Extract, Caulerpa Lentillifera Extract, Coco-Caprylate/Caprate, Cetearyl Alcohol, Sodium Hyaluronate, Ceramide NP, Beta-Glucan, Panthenol, Aureobasidium Pullulans Ferment, Hizikia Fusiforme Extract, Codium Tomentosum Extract, Ecklonia Cava Extract, Xylitol, Sea Water, Glycyrrhiza Glabra (Licorice) Root Extract, Portulaca Oleracea Extract, Sophora Angustifolia Root Extract, Isoamyl Laurate, Ethylhexylglycerin, Anhydroxylitol, Spirulina Platensis Extract, Water, Gelidium Cartilagineum Extract, Xylitylglucoside, Camellia Sinensis Leaf Extract, Calendula Officinalis Extract, Glucose, Polyglyceryl-2-Stearate, Glyceryl Caprylate, Polyglyceryl-3 Methylglucose Distearate, Butyrospermum Parkii (Shea) Butter, Dipotassium Glycyrrhizate, Stearyl Alcohol, Hydroxyethyl Acrylate/Sodium Acryloyldimethyl Taurate Copolymer, Illicium Verum (Anise) Fruit Extract, Scutellaria Baicalensis Root Extract, Vigna Radiata Seed Extract, Citrus Aurantium Amara (Bitter Orange) Flower Extract, Beeswax, Pentylene Glycol, Caprylyl Glycol, Xanthan gum, Sodium Carbomer, Jasminum Officinale (Jasmine) Oil, Citrus Aurantium Dulcis (Orange) Peel Oil, Foeniculum Vulgare (Fennel) Fruit Extract, Oenothera Biennis (Evening Primrose) Oil, Limonene

    Question : [Re] Inquiry for the item from seaz

    Spa Gel Cream : Water, Centella Asiatica Extract, Glycyrrhiza Uralensis (Licorice) Root Extract, Water, Dipropylene Glycol, Dicaprylyl Ether, 1,2-Hexanediol, Butylene Glycol, Pentylene Glycol, Silica, Sea Water, Crithmum Maritimum Extract, Codium Tomentosum Extract , Ecklonia Cava Extract, Enteromorpha Compressa Extract, Gelidium Cartilagineum Extract, Laminaria Japonica Extract, Macrocystis Pyrifera (Kelp) Extract, Chlorella Vulgaris Extract, Hydrolyzed Hibiscus Esculentus Extract, Lupinus Albus Seed Extract, Moringa Oleifera Seed Extract, Malachite Extract, Sodium Hyaluronate, Hydrolyzed Hyaluronic Acid, Glycerin, Hyaluronic Acid, Ceramide NP, Sodium Hyaluronate Crosspolymer, Hydrolyzed Glycosaminoglycans, Hydrolyzed Algin, Xylitylglucoside, Xylitol, Glucose, Sodium Phytate, Fructooligosaccharides, Fructose, Tocopherol, Anhydroxylitol, Propanediol, Ethylhexylglycerin, Benzyl Glycol, Tromethamine, Hydrogenated Lecithin, Pentaerythrityl Tetraethylhexanoate, Ammonium Acryloyldimethyltaurate/VP Copolymer, Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Citrus Aurantium Bergamia (Bergamot) Fruit Oil, C12-16 Alcohols, Palmitic Acid, Citrus Aurantium Dulcis (Orange) Peel Oil, Limonene

    Answer : [Re] Inquiry for the item from seaz

    Spa Ampoule : Carbonated Water, Butylene Glycol, Niacinamide, Cetearyl Olivate, Glycerin, Hydrogenated Polydecene, Sodium Hyaluronate, Sea Water, Squalane, Ceramide NP, Sorbitan Olivate, Caprylic/Capric Triglyceride, Panthenol, Trehalose, Hizikia Fusiforme Extract, Gelidium Cartilagineum Extract, Codium Tomentosum Extract, Ecklonia Cava Extract, Myrothamnus Flabellifolia Leaf Extract, Laminaria Japonica Extract, Spirulina Platensis Extract, Plankton Extract, Undaria Pinnatifida Extract, Xylitylglucoside, Anhydroxylitol, Xylitol, Glucose, Hydrolyzed Collagen, Coco-Caprylate/Caprate, Betaine, Cetyl Palmitate, Sorbitan Palmitate, Scutellaria Baicalensis Root Extract, Polyglutamic Acid, Sodium Carbomer, Chamomilla Recutita (Matricaria) Flower Water, Illicium Verum (Anise) Fruit Extract, Beta-Glucan, Hydrogenated Lecithin, Pentylene Glycol, Caprylyl Glycol, 1,2-Hexanediol, Phytosteryl/Octyldodecyl Lauroyl Glutamate, Ethylhexylglycerin, Lavandula Angustifolia (Lavender) Oil, Citrus Aurantium Dulcis (Orange) Peel Oil, Citrus Paradisi (Grapefruit) Peel Oil, Adenosine, Limonene, Linalool

    Question : [Re] Inquiry for the item from seaz

    Thanks.

💦2020 NEW SERIES💦 [MANYO FACTORY] THERMAL WATER MOISTURIZING SKIN CARE COLLECTION
💦2020 NEW SERIES💦 [MANYO FACTORY] THERMAL WATER MOISTURIZING SKIN CARE COLLECTION
Item Q&A
[Manyo Factory ]★Herb Green Cleansing Oil 200ml★ 100% plant oils from the nature !
[Manyo Factory ]★Herb Green Cleansing Oil 200ml★ 100% plant oils from the nature !
Item Q&A
  • Question : Inquiry related delivery from AngelaOct 05, 2020

  • Question : Inquiry for the item from tqp****Jan 22, 2020

    What is the expiry date?

    Answer : [Re] Inquiry for the item from tqp****

    Thank you for visiting us.

    Expire date is 24 months from date of manufacture date, and we recommend to use it within 1 year after opening.
    The manufacture date of cleansing oil is Jan, 08, 2019.
    Thank you.

  • Question : Inquiry for the item from nan****Nov 17, 2019

    Herb cleansing oil is it the same as herb green cleansing?

    Answer : [Re] Inquiry for the item from nan****

    Yes, these are same products.
    We've just changed the name of product a bit.

    Enjoy moist and deep cleansing with Herbgreen cleansing oil.

    Thank you.

  • Question : Inquiry for the item from shi****Nov 11, 2019

    Hi wats the difference between this herb oil and pure cleansing oil? If combination skin is this herb oil suitable? After using the oil need to use facial cleanser again to clean face?

    Answer : [Re] Inquiry for the item from shi****

    Hello :)
    I recommend you Herbal cleansing oil.

    The Herbal Cleansing Oil has fine plant based oil particles that thoroughly clear away even the smallest skin impurities.
    Also, herbal ingredients will quickly sooth your skin in this mild cleanser that even cares for the comfort of your skin.

    Although the cleansing oil on its own can thoroughly cleanse, but due to the characteristic oiliness that may leave after cleansing, we have seen many customers finishing off their cleansing routine with cleansing foam. Also, due to fine dust from outdoor activity, makeup and continuous secretion of facial oil, we'd like to advise you that cleansing foam is highly recommended for even more thorough cleansing. ^^

  • Question : Inquiry for the item from sai****Jul 23, 2019

    Hi, I have tried sample of T-treatment herb oil. Do you sell it in your shop?

    Answer : [Re] Inquiry for the item from sai****

    We're really sorry Herb oil is out of stock temporarily.
    We expect to restore Herb oil soon.
    Thank you for your waiting.
    Have a good rest of the day.

+View all Notice, FAQ, Q&A >>
💖2020 NEW ARRIVAL💖 [Manyo Factory] WASH OFF MASK SKIN CARE COLLECTION /
💖2020 NEW ARRIVAL💖 [Manyo Factory] WASH OFF MASK SKIN CARE COLLECTION /
Item Q&A
  • Question : Inquiry for the item from edalyn_24Sep 26, 2020

  • Question : Inquiry for the item from realitydream8Sep 13, 2020

  • Question : Inquiry for the item from jnb****Jul 10, 2020

  • Question : Inquiry for the item from MYO****Jul 08, 2020

    How to use for Pink Clay D-Toc? Is it a moisturiser?

    Answer : [Re] Inquiry for the item from MYO****

    Hello :)
    It's wash off pack.

    After cleansing, take an ample amount and smooth out onto the whole face, while avoiding eyes and lips. Then, thoroughly rinse with lukewarm water in about 20-30 minutes

💚BESTSELLER RESTOCK💚[Manyo Factory ] ★4GF EyeCream★The substance only once in a lifetime
💚BESTSELLER RESTOCK💚[Manyo Factory ] ★4GF EyeCream★The substance only once in a lifetime
Item Q&A
  • Question : Inquiry for the item from jamieSep 22, 2020

  • Question : Inquiry for the item from men****Jun 19, 2020

    Hi seller,
    Will you restock this item soon? It has been sold out since much earlier this year.
    Thanks.

    Answer : [Re] Inquiry for the item from men****

    We are really sorry eye cream was out of stock for a while.
    There is a difficult to produce it temporarily.
    We are using natural ingredients, so it's not easy to get some of ingredients.

    We try to restock it very soon.
    Thank you for your waiting.

  • Question : Inquiry for the item from pri****Jan 12, 2020

    Hi seller, when are you restocking the 4GF eyecream?

    Answer : [Re] Inquiry for the item from pri****

    Sorry we are not sure when is it available, but we'll try to restore 4GF eye cream very soon.
    Thank you.
    Have a good the rest of your day.

  • Question : Inquiry from van****Sep 07, 2019

    Hi,

    Will u be listing more items like the rosehip oil, all in one men’s cream, etc?

    Answer : [Re] Inquiry from van****

    Thank you for waiting our products.
    We try to list in more items.

    Maybe in October you can check more item through Q10.
    Thank you.

    Question : [Re] Inquiry from van****

    Thanks. Pls list these products

    Answer : [Re] Inquiry from van****

    Thank you.
    We try to restore these products in as soon as possible.

    Thank you for your waiting.
    Hope to see you soon.

  • Question : Inquiry for the item from ann****Sep 19, 2019

+View all Notice, FAQ, Q&A >>
[Manyo Factory ] ★ Bifida Mist ★ Peptide mist for strengthening skin barrier
[Manyo Factory ] ★ Bifida Mist ★ Peptide mist for strengthening skin barrier
Item Q&A
  • Question : Inquiry for the item from pongpongzhuAug 31, 2020

    can this consider a toner? or can apply after or before clear skin toner?

    Answer : [Re] Inquiry for the item from pongpongzhu

    Yes, you can use it like a toner.

  • Question : Inquiry for the item from sch****Feb 26, 2020

    When will this be in stock?

    Answer : [Re] Inquiry for the item from sch****

    Sorry for your inconvenience and thank you for waiting our products.
    Some products are out of stock temporarily.
    We're not sure when is it available, but we try to re-stock it as soon as possible.
    We hope to see you soon.
    Thank you for your waiting.
    Have a good the rest of your day.

  • Question : Inquiry for the item from app****Sep 14, 2019

  • Question : Inquiry for the item from 210****Sep 13, 2019

  • Question : Inquiry for the item from Xue****Feb 13, 2019

    Hi seller, may I know when will this restock again?

    Answer : [Re] Inquiry for the item from Xue****

    Sorry for your inconvenience.
    We're not sure when Bifida mist will be restored, but we'll list up on the web page as soon as possible.

    Thanks for your waiting.
    Have a good day.

+View all Notice, FAQ, Q&A >>
[ManyoFactory] ★Natural Essencce SunBlock★Protect your skin with Natural SunBlock
[ManyoFactory] ★Natural Essencce SunBlock★Protect your skin with Natural SunBlock
Item Q&A
  • Question : Inquiry for the item from naturalist10catAug 01, 2020

    Hi can this be used on kids who are 4 and 7 years old?

    Answer : [Re] Inquiry for the item from naturalist10cat

    HELLO~
    It is a product that can be used.^^
    But for children with weak skin barriers,
    Please proceed with the test in a small amount first and use it.
    thank you !

  • Question : Inquiry for the item from yas****May 03, 2020

    Hi does it contain nano zinc oxide or nano titanium oxide ?
    What is the % of Zinc oxide and titanium oxide? Thanks

    Answer : [Re] Inquiry for the item from yas****

    Thank you for visiting us.
    We're not using any nano ingredients.
    You could enjoy mild and healthy skin care without concerns.
    We're really sorry, we want to let you know about the content rate of ingredients, but it's not easy to open main ingredients of content.

    It's getting hot.
    Protect your skin from UV with manyo.
    Thank you.

  • Question : Inquiry for the item from tan****Nov 11, 2019

    Hi, I am looking skin care for my teenager daughter, her skin is combination skin. Which product is suit for teenager ?

    Answer : [Re] Inquiry for the item from tan****

    Thank you for visiting manyo.

    We wanna help skin problems of your daughter.

    We're using natural ingredients ,do teenagers who has sensitive skin type can use manyo products without skin irritations, but your daughter skin type is combination skin, we can highly recommend Galactomy Niacin Essence that is best seller item in manyo.

    It's good for keeping good balance between oil and moisture on skin, so it helps skin problems, that were caused by unneccessary oil like pores, pimples, skin textures.

    Galac essence has proved to help skin problems by clinical trials.

    Wishing your daughter better skin with manyo.

    Thank you.

  • Question : Inquiry for the item from dun****Oct 27, 2019

    Can this sunblock be used on the eye area?

    Answer : [Re] Inquiry for the item from dun****

    of course you can.
    As the formulation is mild for daily use, rest assured in using the product, but as eye area is one of the most sensitive areas and if you are concerned about irritating the eye area, please avoid using it around the eye area.

  • Question : Inquiry for the item from 238****Oct 11, 2019

    Hi, may i know this nature sunblock SPF 29 is as good as Ultra Sunblock SPF 50? Otherwise may i know are you still selling SPF 50? It seems like not in stock for a couple of months already.

    Answer : [Re] Inquiry for the item from 238****

    SPF is related to time to take care from Sun.

    If you don't stay out side all day, It's enough to protect your skin from sun with "natural sun-block".

    Sorry for sold out of Ultra sun block. it's not disconnected, just temporarily out of stock.

    We try to list in it very soon.

    Thank you for your waiting.
    Have a good weekend.

    Question : [Re] Inquiry for the item from 238****

    ok thanks, will wait for the Natural sun block and just purchase the SPF 29 for the time being to try out. You too have a great weekend,

    Answer : [Re] Inquiry for the item from 238****

    We will try to sell a variety of products. Thank you.

+View all Notice, FAQ, Q&A >>
🌟TODAY ONLY🌟[ManyoFactory]★Herb Oil 20ml★ Definite Skin Soothing Solution / Triple skin soothing
🌟TODAY ONLY🌟[ManyoFactory]★Herb Oil 20ml★ Definite Skin Soothing Solution / Triple skin soothing
Item Q&A
  • Question : Inquiry for the item from Xann_2221Jul 28, 2020

    Can you advise how to use? What is the procedure? Do we still have to use moisturizer after applying herb oil? What are the steps eg. Cleanse, toner, herb oil, moisturiser, sunscreen? Thank you.

    Answer : [Re] Inquiry for the item from Xann_2221

    hello~

    After using the cream, use a small amount of oil at the end.^^
    The recommended sequence of usage of your current products would be:
    in the morning [ toner-> moisturiser-> herb oil -> sunscreen ]
    in the evening [ toner-> moisturiser-> herb oil ]

    tthank you ~!

  • Question : Inquiry from juz****Jun 12, 2020

  • Question : Inquiry for the item from mtp****Nov 18, 2019

  • Question : Inquiry for the item from Son****Jun 11, 2019

    Hi seller... When will this be restocked?

    Answer : [Re] Inquiry for the item from Son****

    Thank you for your waiting.
    Herb oil is temporarily sold out.
    We're not sure when it's available, but we'll try to put it up at Q10 soon.

    Hope to see you soon.
    Thank you.

  • Question : Inquiry for the item from yee****Apr 28, 2019

+View all Notice, FAQ, Q&A >>
💚BESTSELLER 💚  [Manyo Factory] Galactomy Niacin Essence / 97% pure fermented galactomye
💚BESTSELLER 💚 [Manyo Factory] Galactomy Niacin Essence / 97% pure fermented galactomye
Item Q&A
  • Question : Inquiry for the item from chua_serenaJul 21, 2020

    Hi, is this product paraben free? Can I have the list of ingredients?

    Answer : [Re] Inquiry for the item from chua_serena

    It's a paraben-free product.

    Question : [Re] Inquiry for the item from chua_serena

    Here is all ingredients

    Galactomyces Ferment Filtrate(97%), Niacinamide(2%), Zanthoxylum Piperitum Fruit Extract, Pulsatilla Koreana Extract, Usnea Barbata (Lichen) Extract, Hamamelis Virginiana (Witch Hazel) Extract, Sodium Hyaluronate

  • Question : Inquiry for the item from Ver****May 12, 2020

    Hi seller,
    1) What is the volumn size of this item?
    2) When is the manufacturing date of current batch?
    Thx.

    Answer : [Re] Inquiry for the item from Ver****

    1) it's 50 ml
    2) The manufacture date is Mar, 16, 2020.

    Expiration date is 24 months from the manufacture date and recommend to use it within 6 months.

    Thank you.

  • Question : Inquiry for the item from lil****Mar 29, 2020

    Hi,
    Wanted to check when the rosehip oil will be restock for sale again. Please advise soon. Thanks you.

    Answer : [Re] Inquiry for the item from lil****

    Sorry for your waiting.
    We know you've been waiting for rosehip oil for a while, but it's not easy to obtain some natural ingredients.

    We're not sure when is it available, but
    we'll try to restock sold out products as soon as possible.

    Thank you.

  • Question : Inquiry for the item from zaf****Mar 21, 2020

    hi will there be any sales soon ? really looking forward to it :))

    Answer : [Re] Inquiry for the item from zaf****

    Thank you for waiting sale of manyo.
    We're not sure for that, but we'll try to offer better deal for our customers.
    Thank you.
    Be safe and have a good the rest of your day.

  • Question : Inquiry for the item from piy****Feb 19, 2020

    Hi when will you be having promotion again?

    Answer : [Re] Inquiry for the item from piy****

    Thank you for your waiting.
    It's not sure when is it available.
    As this is one of best seller items, lots of customer are waiting it.
    We'll try to restore it as soon as possible.
    Hope to see you soon.
    Have a good day.

+View all Notice, FAQ, Q&A >>
⚡️First Half of the Year Special⚡️ [Manyo Factory] MASK SKIN CARE COLLECTION / ANTI-AGING CARE
⚡️First Half of the Year Special⚡️ [Manyo Factory] MASK SKIN CARE COLLECTION / ANTI-AGING CARE
Item Q&A
  • Question : Inquiry for the item from seokching_1026Jul 14, 2020

    Dear seller, other than the top and bottom mask, there are 3 other little pieces in the bifida ampoule wrap mask. Is it meant to cover the lip and eye area? For eye area, is it to cover lower part of eye or over the eyes? Please advise as I am using this kind of mask for the first time. Thank you

    Answer : [Re] Inquiry for the item from seokching_1026

    Use the pieces for the eye area for the neck.