Q&A board

Q & A Lists
Item Question & Answer
★No.1 cream★ Upgraded Snail / SNAIL REPAIR EX CREAM / SNAIL REPAIR EX EYE CREAM / EX AMPOULE
★No.1 cream★ Upgraded Snail / SNAIL REPAIR EX CREAM / SNAIL REPAIR EX EYE CREAM / EX AMPOULE
Item Q&A
  • Question : Inquiry for the item from nwp****Jan 28, 2020

  • Question : Snail CreamAug 21, 2018

    Hi seller

    I cant choose the snail extra repair only?

    Answer : [Re] Snail Cream

    Dear customer
    You can purchase from here.
    Enter code in the search box.
    Item code :465590038
    Thank you and regards.

  • Question : Inquiry for the item from bet****Feb 24, 2018

    Hi, unable to place order for serum. Pls try and you will know why.

    Answer : [Re] Inquiry for the item from bet****

    Dear customer,
    You can purchase it a better price. Please find the item code is 465590038.
    Thank you.

  • Question : Inquiry from bet****Feb 22, 2018

    Hi, unable to place order as the free gift drop down selection is blank. Pls check, tks.

    Answer : [Re] Inquiry from bet****

    Dear customer,
    Thank you for your interest of our product. Snail Repair Foam Cleanser is our of stock. As well, you can purchase them with lower prices. Please find the item code is 465590038.
    I hope that answers your question.
    Thank you again.

☀️1+1+1☀️ [Village 11 Factory] 3 DIFFERENT TYPES SUN CARE SPECIAL 25ml X 3P Gift Set +Gift Bag
☀️1+1+1☀️ [Village 11 Factory] 3 DIFFERENT TYPES SUN CARE SPECIAL 25ml X 3P Gift Set +Gift Bag
Item Q&A
  • Question : Inquiry for the item from pho****Jan 23, 2020

  • Question : Inquiry for the item from shi****Dec 07, 2018

    Hi I wan to buy the full retail size. Do u carry it. I just need one. I buying the one for sensitive skin. The one for acne skin and u selling it.

    Answer : [Re] Inquiry for the item from shi****

    Can I buy one. The other range is not for sensitive and acne.

    Question : [Re] Inquiry for the item from shi****

    Dear customer,
    You can find the full size suncare line in our Village 11 Factory brand listing:
    https://www.qoo10.sg/item/VILLAGE-11-FACTORY-LAUNCH-EVENT-MOISTURE-SKIN-CARE-MAKE-UP-CUSHION-BODY-CARE-LIP/553992736

    Thank you!

    Answer : [Re] Inquiry for the item from shi****

    What is the size for the full retail size one

    Can make the link for me to click I couldn't enter into the web page I tried to click but not link yet

    Question : [Re] Inquiry for the item from shi****

    Dear customer,
    The full size is 50ml.
    Sorry I can't make the link but you can copy paste this link on your browser: https://www.qoo10.sg/g/553992736

    Or go into our store and look for "VILLAGE 11 FACTORY LAUNCH EVENT" , most products of the brand are there.

    Thank you!

  • Question : Order 238139187Dec 11, 2017

    Hi, i havent receive my item. it been 2 weeks. Did you receive any return mail ?

    Answer : [Re] Order 238139187

    Dear customer,
    Singpost normal mail is no tracking available. So we can only refund/resend when item is returned to us due to non-delivery. However, we will arrange a delivery once again via Qxpress. You will receive it by this week. We hope that will purchase again of our shop.
    Also you need to check at nearest Singpost branch to find your missing item.
    Thank you.

  • Question : Physical or Chemical sunblockOct 11, 2017

    Hi, are these physical or chemical sunblocks? Are they suitable for 13 year old? Thanks!

    Answer : [Re] Physical or Chemical sunblock

    Dear customer,
    Thank you for your interest of our product. Of course, it is suitable for 13 years old. We highly recommend the yellow one, Daily mild Sun Cream. It provides care not only to the face but also arms and legs.
    Thank you again.

  • Question : Inquiry for the item from Sei****Oct 06, 2017

    Is this sunscreen water and sweat resistant? And if so, how many minutes? The label does not mention anything about water and sweat resistance so I wish to know if this is a sunblock I can wear while running outside or swimming

    Answer : [Re] Inquiry for the item from Sei****

    Dear customer,
    Thank you for your interest of our product. Most of sunscreen is water of sweat resistant. However, you'd better apply often when you're simming. This product is new item in Korea. You may try it.
    Thank you.

MIZON Skin Power Original First Essence 210ml / Exp. Jan. 2022 / Whitening / Moisturizing
MIZON Skin Power Original First Essence 210ml / Exp. Jan. 2022 / Whitening / Moisturizing
Item Q&A
  • Question : Inquiry related delivery from sya****Jan 25, 2020

  • Question : Inquiry for the item from sho****Jan 12, 2020

    Hey u have whosale price .i want 12pcs plss shipping to malaysia

    Answer : [Re] Inquiry for the item from sho****

    Hi, Dear

    We do not wholesale in Qoo10 to make bulk(box unit) purchases.
    pls hope your understanding.

  • Question : Inquiry for the item from mom****Jul 05, 2017

    Hi seller, can't choose the free gift so unable to add to cart. Pls assist. Thanks

    Answer : [Re] Inquiry for the item from mom****

    Dear customer,
    We're very sorry about your inconvenience. It has changed a free gift with Jelly Mask Pack 1qty. You can order now.
    Thank you.

[TROUBLE CLINIC] ACENCE BLEMISH SPOT SOLUTION SERUM/ 30ml
[TROUBLE CLINIC] ACENCE BLEMISH SPOT SOLUTION SERUM/ 30ml
Item Q&A
  • Question : Inquiry for the item from est****Jan 23, 2020

  • Question : Inquiry for the item from cha****Feb 08, 2019

    Hi Seller.

    What is the expiry date/ shelf life (before opening)?

    Thank you.

    Answer : [Re] Inquiry for the item from cha****

    Dear customer,
    EXP date: MAR, 2020.
    Thank you and regards.

  • Question : Inquiry for the item from cha****Aug 03, 2018

  • Question : Inquiry for the item from 309****Jul 22, 2017

  • Question : How to useDec 05, 2013

    Dear seller,

    Do you gave an English explanation on the serum for me to better understand how the product works?

    Answer : [Re] How to use

    Hello, customer!
    Thank you for your interest for our product!

    I will upload english explanaion about this product.

+View all Notice, FAQ, Q&A >>
★1+1★ RICE REAL CLEANSING FOAM 150ml+150ml=300ml
★1+1★ RICE REAL CLEANSING FOAM 150ml+150ml=300ml
Item Q&A
  • Question : Inquiry for the item from cas****Jan 16, 2020

    What is the expiry date for the latest batch of cleanser?

    Answer : [Re] Inquiry for the item from cas****

    Dear, Customer.

    Expiry date is Dec. 2020.
    Pls refer to your purchasing.

    Thanks & Regards.

  • Question : Inquiry for the item from bel****Sep 21, 2017

    When is the expire date

    Answer : [Re] Inquiry for the item from bel****

    Dear customer,
    The expiry date is Jan., 7, 2019.
    Thank you.

  • Question : Inquiry for the item from shi****Jun 17, 2017

    When expiry date?

    Answer : [Re] Inquiry for the item from shi****

    Dear customer,
    The expiry date is January 7, 2019.
    Thank you.

  • Question : Inquiry for the item from shi****Jun 11, 2017

    Which cleanser is suitable for acne and blackhead.

    Answer : [Re] Inquiry for the item from shi****

    Dear customer,
    Please find the item code, 517045978. We'd like to recommed RICE REAL CLEANSING FOAM. It is effective for cleaning deep skin pores mildly. Also gives soft silky feeling to skin. As well fine rice bran removes dead skin cells with scrub effect.
    I hope that answers your question.
    Thank you.

  • Question : Inquiry for the item from min****Jun 10, 2017

    Can you provide full ingredient list for this product? The on the product profile looks incomplete.

    Answer : [Re] Inquiry for the item from min****

    Dear customer,
    It is below.
    [INGREDIENTS] Water, Glycerin, Palmitic Acid, Potassium Hydroxide, Stearic Acid, Lauric Acid, Myristic Acid, Cocamidopropyl Betaine, Glyceryl Stearate, Butylene Glycol, Microcrystalline Wax, Polysorbate 20, Oryza, Sativa(Rice)Powder, Urea, Peg-100 Stearate, Trehalose, CITRUS AURANTIFOLIA (LIME) OIL, Oryza Sativa(Rice), Bran Extract, Hydroxypropyl Methylcellulose, Biosaccharide Gum-1, Sodium Lactate, Portulaca Oleracea, Extract, Propylene Glycol, Citrus Grandis(Grapefruit) Peel Oil, Carica Papaya(Papaya) Fruit Water, Gypsophila, Paniculata Root Extract, Peg-40 Hydrogenated Caster Oil, Disodium Edta

    We hope that answers your question.
    Thank you.

+View all Notice, FAQ, Q&A >>
★ WATER VOLUME EX LINE ★Cream / First Essence / Ultra Water Bank / Moisture Cream / Hydrating
★ WATER VOLUME EX LINE ★Cream / First Essence / Ultra Water Bank / Moisture Cream / Hydrating
Item Q&A
  • Question : Inquiry for the item from she****Jan 13, 2020

    May I know whether this series is suitable for day use to complement the collagen series at night? Also, there are only 2 steps for this range? Is there a suitable facial wash to match with this?

    Answer : [Re] Inquiry for the item from she****

    Dear customer,
    Yes, you can use this to compliment the collagen series. As a simple 2-step routine, and with its lightness it's great to use for day. We would recommend Mizon's new gel cleanser, which is completely natural and leaves the face feeling refreshed, perfect to start the day, you can find it with the item code 674100914
    Regards

[NEW] ★No.1 cream★REPAIR SNAIL CREAM TUBE 35ml / anti-aging cream / Expiry date:May 2020
[NEW] ★No.1 cream★REPAIR SNAIL CREAM TUBE 35ml / anti-aging cream / Expiry date:May 2020
Item Q&A
  • Question : Inquiry for the item from kar****Jan 07, 2020

    Is the expiry May 2020? Do you have tubes with longer expiry?

    Answer : [Re] Inquiry for the item from kar****

    Dear Customer.
    The expiry date is Feb 2022.
    Please refer to your purchasing.

    Thanks & Regards,

  • Question : Inquiry for the item from ede****Mar 02, 2018

    When will this cream be restock ?

    Answer : [Re] Inquiry for the item from ede****

    Dear customer,
    It will be restocked next month. We'd appreciate it if you understand that.
    Thank you.

[Free Shipping] MIZON Snail Collection / All in One Snail Repair Line
[Free Shipping] MIZON Snail Collection / All in One Snail Repair Line
Item Q&A
  • Question : Inquiry for the item from Lil****Dec 20, 2019

  • Question : Inquiry for the item from xia****Dec 09, 2019

    Hi, what's the difference between repairing intensive serum and ampoule? Thanks :)

    Answer : [Re] Inquiry for the item from xia****

    Hi,
    They both have the same percentage of the active ingredient, which is the snail mucine, but the ampoule has a thicker consistency. If you have dry skin the ampoule would suit you better. For combination or oily skin a serum would be recommended.
    Regards.

  • Question : Inquiry related delivery from sta****Dec 09, 2019

    Hi, what is the expiry date for all in one repair cream? Thanks

    Answer : [Re] Inquiry related delivery from sta****

    Dear customer,
    Thank you for your purchasing of our product.
    EXP date : Nov 2021
    Thank you and regards.

  • Question : Inquiry for the item from xia****Dec 07, 2019

    May I check what's the difference in functions and viscous level between snail repair intensive ampoule and snail repair Ex ampoule? Thanks :)

    Answer : [Re] Inquiry for the item from xia****

    Dear customer,
    Both have similar functions as the main ingredient is the same ,but the Snail repair EX ampoule contains more percentage of snail mucus, so the repairing effect on your skin is better.
    Regards.

  • Question : Inquiry for the item from xia****Nov 30, 2019

    Hi I'm interested in the black snail cream. Which option should I choose? Thanks

    Answer : [Re] Inquiry for the item from xia****

    Dear customer,
    You can find the black snail cream in a separate listing with the item code 492385640
    Thank you!

+View all Notice, FAQ, Q&A >>
[TROUBLE CLINIC] ACENCE DERMA CLEARING TONER / EMULSION / SPOT SERUM / GEL CREAM / FOAM
[TROUBLE CLINIC] ACENCE DERMA CLEARING TONER / EMULSION / SPOT SERUM / GEL CREAM / FOAM
Item Q&A
  • Question : Inquiry for the item from she****Dec 22, 2019

    Hi. Are these products suitable for 12 year old? My daughter's forehead is full of acne for the whole year and doesn't seem to get better.
    If these are suitable, which product should I get for her? I think she does not need the whole complete range

    Answer : [Re] Inquiry for the item from she****

    Dear customer,
    Our products have been dermatologically tested on adults so we cannot recommend it for 12 year olds. Hope you can understand.
    Regards.

  • Question : Inquiry for the item from cha****Feb 08, 2019

    Hi Seller.

    What is the expiry date of the serum?

    Thank you.

    Answer : [Re] Inquiry for the item from cha****

    Dear customer,
    EXP date: MAR, 2020.
    Thank you and regards.

  • Question : Inquiry for the item from she****Dec 23, 2018

  • Question : ADC TONEROct 26, 2017

    Hi Seller, when is the expiry date for the ADC toner pls? If you're providing me manufacturing date, can i assume it expires 3 mths from manufacture date? Thanks.

    Oh btw, i have sensitive skin but just occasional breakouts so i hope this is suitable for my skin? Also, is this suitable for normal skin too (just to prevent any rashes/itchiness due to dirt)?

    TQ.

    Answer : [Re] ADC TONER

    Dear customer,
    The expiry date of Acence derma clearing toner is March 27, 2020. It has dermatlolgist-tested. Dermatologist tested and safe for sensitive skin. It is suitable for every type of skin. You may try it.
    Thank you.

  • Question : Bulk Purchase and Contact NumberJan 12, 2017

    Hi, i would like to make a bulk purchase, is it possible to provide a contact number instead of a email so that i can discuss all the details and make payment ASAP? Thank you and I look forward to hearing from you!

    Answer : [Re] Bulk Purchase and Contact Number

    Dear customer,
    Thank you for your interest of our product. Please contact jennifer78.lee@gmail.com.
    Thank you again.

+View all Notice, FAQ, Q&A >>
SUPERSALE ONLY $8.9!! [Buy 1 Get 1 Free] AGATHA Tres Bien Lipstick / Christmas Gift / French Mood
SUPERSALE ONLY $8.9!! [Buy 1 Get 1 Free] AGATHA Tres Bien Lipstick / Christmas Gift / French Mood
Item Q&A
  • Question : Inquiry for the item from che****Dec 19, 2019

    Dear Seller,

    If I order 4 pcs today, is it possible to receive by next Monday, 23.12.2019.

    Thank you.

    Answer : [Re] Inquiry for the item from che****

    ETD is 3-4 days (business day)
    You may not receive it on the 23rd.
    Please refer to your purchasing.

    Thanks.

    Question : [Re] Inquiry for the item from che****

    Thank you Seller for your reply.

    Answer : [Re] Inquiry for the item from che****

    Have a nice day.

  • Question : Inquiry for the item from Ire****Dec 14, 2019

    What is the size of the lipstick?

    Answer : [Re] Inquiry for the item from Ire****

    Dear customer,
    The lipstick's content is 7g. Its size is 7.5cm
    Regards.

    Question : [Re] Inquiry for the item from Ire****

    Thanks

    Answer : [Re] Inquiry for the item from Ire****

    Welcome Dear.

  • Question : Inquiry related delivery from nic****Dec 16, 2019

    If order now in time to receive before Christmas?

    Answer : [Re] Inquiry related delivery from nic****

    Hi, Dear.
    Ordering now is expected in 3-5 delivery days. Thank you.

  • Question : Inquiry related delivery from jea****Dec 12, 2019

    I order 4 now when can u sent

    Answer : [Re] Inquiry related delivery from jea****

    Hi, Dear.
    Delivery completed.
    We are checking for delivery to Qxpress. We will contact you again as soon as confirmed

    If you have received your items pls give feedback.

    Thanks.

    Question : [Re] Inquiry related delivery from jea****

    <<<< Dear Sir/Madam

    Good day to you.

    SGP152637794 have delivered on 11/12/19.

    Please confirm with us if you have received the item by acknowledging this email.


    Thank you.
    Delivery Command Centre >>>>>>


    For more info on parcel tracking, please advise customer to call Qxpress CS hotline at: 65-6661-9100

  • Question : Inquiry related cancel and refund from win****Dec 06, 2019

    Hi... Hw can after order two day yr price lower...

    Answer : [Re] Inquiry related cancel and refund from win****

    Dear customer,
    There are different promotions qoo10 is doing these days.

+View all Notice, FAQ, Q&A >>
[Special Offers!!] [★KAT MACONIE★] UK Designer Brand Shoes / Keira Knightley Shoes / Launching
[Special Offers!!] [★KAT MACONIE★] UK Designer Brand Shoes / Keira Knightley Shoes / Launching
Item Q&A
  • Question : Inquiry for the item from jea****Dec 09, 2019

    I wear melissa US8 what size I need to wear for this item

    Answer : [Re] Inquiry for the item from jea****

    Dear customer,
    US8 is usually between a 240-245.
    The sizes are in mm so you can measure yourself to make sure which one fits best.
    Regards.

BULK SALE MIZON All in One Snail Repair Cream 75ml x 5ea / Exp : NOV.2021
BULK SALE MIZON All in One Snail Repair Cream 75ml x 5ea / Exp : NOV.2021
Item Q&A
  • Question : Inquiry for the item from Xia****Dec 07, 2019

    All current snail cream expiring on Nov 2021? Any new stock coming in ?

    Answer : [Re] Inquiry for the item from Xia****

    Dear customer, 
    Thank you for your purchasing of our product. 
    EXP date : Nov 2021
    Thank you and regards.

  • Question : Inquiry related delivery from con****Nov 26, 2019

  • Question : Inquiry for the item from tom****Aug 30, 2019

  • Question : Inquiry for the item from tom****Jun 04, 2019

  • Question : Inquiry for the item from Wcy****Apr 06, 2019

    Hi seller,
    Will you have shop coupon soon?

    Answer : [Re] Inquiry for the item from Wcy****

    Dear customer,
    We're very sorry about your inconvenience. 
    It depedns on promotion from Qoo10. Please understand. 
    Thank you and have a nice day

    Question : [Re] Inquiry for the item from Wcy****

    We thought the Shop Coupon is decide by the Shop...

    Answer : [Re] Inquiry for the item from Wcy****

    Dear customer,
    Promotion Sale is planned soon. Then make a purchase.
    Please understand.
    Thank you and regards.

+View all Notice, FAQ, Q&A >>
★ANTI-AGING★ COLLAGEN POWER LIFTING TONER 120ml
★ANTI-AGING★ COLLAGEN POWER LIFTING TONER 120ml
Item Q&A
  • Question : Inquiry for the item from she****Dec 03, 2019

    Hi. I am currently using the snail repair series products for day and night. I intend to also start with this power collagen series. Which one should I use for day and which for night?

    Also, for step 4, what is the difference between collagen power lifting cream and collagen power firming enriched cream? For 40 year old with faint laugh lines around the nose and mouth, which cream is more suitable?

    Answer : [Re] Inquiry for the item from she****

    Dear customer,
    If you want to use both lines, we would recommend the snail one for the day and the collagen for night. The collagen power firming enriched cream is a richer cream than the lifting cream. Both creams are effective for what you need, but if you want more moisture we would recommend the firming enriched cream.
    Regards.

    Question : [Re] Inquiry for the item from she****

    Hi. May I check whether this is the correct order for the collagen series if I am asding retinol and ampuole:

    Cleanser > toner > retinol > lifting ampuole > emulsion > eye cream > lifting cream

    Answer : [Re] Inquiry for the item from she****

    Hi,
    It depends on the format your retinol comes in. If you are applying it as a serum then yes this would be the order of products.

  • Question : No option for Qxpress?Sep 10, 2017

    Hi, I'm planning on getting a few items from you together & use Qxpress for all items. But there is no option of Qxpress for this Toner.
    Please advise

    Answer : [Re] No option for Qxpress?

    Dear customer,
    Please find the item code, 406424102. You can purchase it with lower price. As well, you can use Qxpress.
    Thank you.

    Question : [Re] No option for Qxpress?

    Thanks for your kind assistance. I have placed my order. Looking forward to receive the items soon. Thank you.

    Answer : [Re] No option for Qxpress?

    Dear customer,
    Thank you for your purchasing of our product. We hope our products are to your satisfaction.
    Thank you again.

  • Question : Oily skinNov 14, 2016

    Suitable for oily skin ?

    Answer : [Re] Oily skin

    Dear. Customer.
    Yes. It is good for oily skin.
    This product has functions for skin oli and moisture ballance control and anti wrinkle.
    Thank you.

  • Question : optionsAug 03, 2016

    cannot go to cart to buy cuz options has no items to choose. please advise.

    Answer : [Re] options

    Dear customer,
    Thank you for your interest of our products. It was a little bit of a problem on the system. You myay order now. Also if you want to order this item please find the item code 406424102. You can purchase lower price.
    Thank you.

  • Question : Cannot close the cartJun 07, 2016

    There is no option yo select under free gift for both collagen toner and emulsion, so i cannot close the "buy". Please help

    Answer : [Re] Cannot close the cart

    Dear customer,
    Thank you for your interest of our products. If you purchase for collagan toner and emulsion please find the item code 406424102 on Qoo10. It is on sale as promotion of Daily deal. You can get them with lower price.
    Thank you and regards.

+View all Notice, FAQ, Q&A >>
Collagen Power Firming Eye Cream 25ml / Exp. 25 Dec. 2020
Collagen Power Firming Eye Cream 25ml / Exp. 25 Dec. 2020
Item Q&A
  • Question : Inquiry for the item from she****Dec 03, 2019

    I am currently using Mizon snail repair eye cream. I am in my late thirties and has some lines under my eyes. Sometimes the eye area also look a bit dry. Will this collagen eye cream be more suitable for me or the snail repair one?

    Answer : [Re] Inquiry for the item from she****

    Dear customer,
    If you want to target the lines under the eyes, we would recommend trying the collagen eye cream.
    Regards.

  • Question : Inquiry for the item from ash****Mar 24, 2019

    Hi, What is expiry date of the collagen eye cream? Thanks

    Answer : [Re] Inquiry for the item from ash****

    Dear customer,
    collagen power eye cream : Dec.2020
    Thank you and regards

  • Question : Inquiry for the item from lol****Jan 21, 2019

    Hi, I would like to ask if this product is suitable for early 20s? I have oily skin but the area around my eyes are getting a bit dry. Please advice me to the right product! :)

    Answer : [Re] Inquiry for the item from lol****

    Dear customer,
    The product is suitable for early 20s too. Besides all the benefits from collagen that make the skin healthier, this cream also contains ingredients such as Glycerin and Mango Seed Butter that provide the skin around the eyes with extra moisture.
    Thank you!

  • Question : EYEBAGSFeb 28, 2018

    I hv heavy eyebags. Does the above cream helps to improve the eyebags.
    Pls recommend .

    Answer : [Re] EYEBAGS

    Dear customer,
    We'd like to recommend that Snail Repair Eye Cream. Snail Repair Eye Cream contains Niacinamide which whitens eye around deters Melanin and keep it white. Please find the item code 405915948.
    I hope that answers your question.
    Thank you.

  • Question : Inquiry for the item from koh****Nov 27, 2017

+View all Notice, FAQ, Q&A >>
Black Snail All In One Cream 75ml/ Anti-aging cream/ Skin recovery / Exp. May. 2021
Black Snail All In One Cream 75ml/ Anti-aging cream/ Skin recovery / Exp. May. 2021
Item Q&A
  • Question : Inquiry for the item from abe****Dec 02, 2019

  • Question : Inquiry for the item from xia****Nov 30, 2019

    Hi may I know the expiry of this? Thanks :)

    Answer : [Re] Inquiry for the item from xia****

    Hi, Dear.
    Exp. is May. 2022.

    Thanks.

  • Question : Inquiry for the item from xia****Nov 30, 2019

    Hi, around how much should I use per use? Thanks :)

    Answer : [Re] Inquiry for the item from xia****

    Hello,
    It depends how much moisture your face needs. Usually you take product equal to around the size of an almond and dot it around your face, then spread massaging gently.
    Regards.

  • Question : Inquiry for the item from Zen****Oct 13, 2019

    Do I apply the snail ampoule or black snail cream first ?

    Answer : [Re] Inquiry for the item from Zen****

    Dear customer,
    First apply the ampoule, followed by the cream.
    Regards.

  • Question : Inquiry for the item from joy****Sep 05, 2019

    hi i previously tried all in one cream and it helped with my sesitive skin and breakouts. i want to try this black snail cream. will it help with blemish and acne scaring? will it lighten the scars?

    Answer : [Re] Inquiry for the item from joy****

    Dear customer,
    The black snail cream has the repairing properties the all in one has, so it also helps with scaring problems. The main difference is the texture, as the black snail cream is more moisturizing.
    Regards.

+View all Notice, FAQ, Q&A >>
[MIZON] ★Highly Enriched Ampoule 30ml★ PLACENTA-45 / HYALURONIC ACID 100/ COLLAGEN
[MIZON] ★Highly Enriched Ampoule 30ml★ PLACENTA-45 / HYALURONIC ACID 100/ COLLAGEN
Item Q&A
  • Question : Inquiry related delivery from 239****Dec 01, 2019

  • Question : Inquiry for the item from shi****Nov 26, 2019

    Hi seller,
    Can u recommend which type is suitable for me for wrinkles and pigmentation and for firming.

    Can apply on eye are.

    Which is the size of serum?

    Thank I you

    Answer : [Re] Inquiry for the item from shi****

    Dear customer,
    We recommend Placenta ampoule as it contains ingredients such as Adenosine and Niacinamide that are good for wrinkles and pigmentation.
    It is 30ml. You can apply carefully around eye area.
    Regards.

    Question : [Re] Inquiry for the item from shi****

    Can apply day n night?

    Answer : [Re] Inquiry for the item from shi****

    Yes, you can apply both day and night.

  • Question : Inquiry for the item from dar****Oct 05, 2019

    Hi, when will you be restocking peptide? My current is finishing and need more soon :)

    Answer : [Re] Inquiry for the item from dar****

    Dear customer,
    We're very sorry about your inconvenience.
    It will be stock Oct 14. 2019
    Thank you and regards.

    Question : [Re] Inquiry for the item from dar****

    I hope to order them soon, thank you!

    Answer : [Re] Inquiry for the item from dar****

    Dear customer,
    Thank you and regards.

  • Question : Inquiry from s.t****Oct 03, 2019

  • Question : Inquiry for the item from lee****Oct 01, 2019

+View all Notice, FAQ, Q&A >>
HIT ITEM ★Shampoo Collection★ MIZON / SKINFOOD / innisfree / Shampoo / Conditioner / made in Korea
HIT ITEM ★Shampoo Collection★ MIZON / SKINFOOD / innisfree / Shampoo / Conditioner / made in Korea
Item Q&A
  • Question : Inquiry for the item from Els****Dec 01, 2019

    Hi there. Do you still sell Avocado Leave In Fluid?

    Answer : [Re] Inquiry for the item from Els****

    Dear customer,
    There is no more stock for this product.
    Thank you for your understanding.

  • Question : Inquiry for the item from wyo****Oct 07, 2019

    May I know shampoo u still have

    Answer : [Re] Inquiry for the item from wyo****

    Dear customer,
    We're very sorry about your inconvenience.
    This item is no longer for sale.
    Thank you and sorry again.

  • Question : Inquiry for the item from reb****Sep 21, 2019

  • Question : Inquiry for the item from ang****May 11, 2019

    When restock?

    Answer : [Re] Inquiry for the item from ang****

    Dear customer,
    We're very sorry about your inconvenience.
    We do not sell anymore in our shop.
    Please understand.
    Thank you.

  • Question : Inquiry from she****Feb 28, 2019

+View all Notice, FAQ, Q&A >>
[2018 New] ★B.B CREAM★ Snail Repair Blemish Balm / SPF32 PA+++ / Rose Beige / Sand Beige
[2018 New] ★B.B CREAM★ Snail Repair Blemish Balm / SPF32 PA+++ / Rose Beige / Sand Beige
Item Q&A
  • Question : Inquiry for the item from div****Nov 29, 2019

    When will restock the sand beige?

    Answer : [Re] Inquiry for the item from div****

    Dear customer,
    You can purchase now.
    Thank you!

  • Question : Inquiry for the item from Jol****Sep 05, 2019

    Hi,
    I have dull skin and uneven skin tone, which colour tone should i choose? and can i apply this under eyes?

    Answer : [Re] Inquiry for the item from Jol****

    Dear customer,
    Both tones will help even your tone and brighten it, the rose beige is lighter than the sand beige, so it will depend on your skin tone which one will match better. You can apply under the eyes very carefully.
    Regards.

  • Question : Inquiry for the item from gre****Jul 24, 2019

    Hi,
    I have the old mizon bb cream from 2017. Is the rose beige or sand beige color closer to the old bb cream color?

    It will be better if your website provide photos of the 2 shades applied on hands. This will make it easier for customers to pick.

    Thanks =)

    Answer : [Re] Inquiry for the item from gre****

    Dear customer,
    Rose beige is closer to the old bb cream color.
    Thank you for your recommendation we will try and provide better information for our customers in the future.
    Regards.

    Question : [Re] Inquiry for the item from gre****

    Thanks. I have placed my order.

    Answer : [Re] Inquiry for the item from gre****

    thank you for your order!

  • Question : Inquiry for the item from ali****Mar 02, 2019

    Hi
    Which is less white after application?
    Rose or sand beige?

    Answer : [Re] Inquiry for the item from ali****

    Dear customer,
    Sand beige has a less white tone.
    Thank you.

    Question : [Re] Inquiry for the item from ali****

    I like sand beige!! Thanks
    Will buy more when offer

    Answer : [Re] Inquiry for the item from ali****

    Thank you!

  • Question : Inquiry for the item from eve****Nov 15, 2018

    Hello! When are your sand beige bb cream available for purchase?

    Answer : [Re] Inquiry for the item from eve****

    Dear customer,
    Changed to a product shipped from Korea.
    You can buy now.
    Thank you and regards.

+View all Notice, FAQ, Q&A >>
★Bulk Size★ Water Volume EX Cream 230ml/ Moisturizing / Exp. Apr. 2022
★Bulk Size★ Water Volume EX Cream 230ml/ Moisturizing / Exp. Apr. 2022
Item Q&A
  • Question : Inquiry for the item from Zen****Oct 31, 2019

    Can I apply the ultra suboon hyaluronic cream with water volume cream? If can, apply which first?

    Answer : [Re] Inquiry for the item from Zen****

    Dear customer,
    You can apply both if you have very dry skin and need extra moisture. You apply the water volume cream first, followed by the ultra suboon cream.
    Regards.

  • Question : Inquiry for the item from laf****Sep 30, 2019

    Hi. What's the expiry for the latest batch. Thks

    Answer : [Re] Inquiry for the item from laf****

    Dear customer,
    Expiry date : May.2022
    Thank you and regards.

  • Question : Inquiry for the item from 241****Jun 10, 2019

  • Question : expiryAug 24, 2018

    Dear Seller

    Please advise expiry date for the above item. Thank you.

    Answer : [Re] expiry

    Dear customer,
    Expiry date : May.2020
    Thank you and have a nice day.

  • Question : Inquiry for the item from agn****May 28, 2018

+View all Notice, FAQ, Q&A >>
★Wrinkle care★ COLLAGEN POWER LIFTING CREAM 75ml / TONER 120ml / EMULSION 120ml / FIRMING ENRICHED
★Wrinkle care★ COLLAGEN POWER LIFTING CREAM 75ml / TONER 120ml / EMULSION 120ml / FIRMING ENRICHED
Item Q&A
  • Question : Inquiry for the item from god****Oct 16, 2019

    When will the new stock be in?

    Answer : [Re] Inquiry for the item from god****

    Dear,
    Thanks for your interesting.

    There was displaying the system error.
    Currently available for purchase. Thank you very much.

  • Question : Inquiry for the item from 238****Apr 15, 2019

    Hi, may I ask what is the expiry date? Thanks.

    Answer : [Re] Inquiry for the item from 238****

    Dear customer,
    collagen power eye cream : Dec.2020
    collagen power lifting emulsion : Oct.2021
    collagen power enrich cream : Sep.2020
    collagen power lifting cream : Dec.2020
    collagen power lifting toner : Oct.2021
    collagen 100 ampoule : May.2021
    Thank you and regards.

  • Question : Inquiry for the item from she****Mar 03, 2019

  • Question : Inquiry related delivery from Cat****Feb 28, 2019

    Hi seller me i know xpiry date of collagen lifting cream

    Answer : [Re] Inquiry related delivery from Cat****

    Dear customer,
    collagen power lifting cream : Nov.2019
    Thank you and regards.

  • Question : Inquiry for the item from jaz****Dec 21, 2018

+View all Notice, FAQ, Q&A >>
★No.1 Snail Cream★ Mizon Snail Repair Eye Cream 25ml / Wrinkle care / Exp. Jun. 2021
★No.1 Snail Cream★ Mizon Snail Repair Eye Cream 25ml / Wrinkle care / Exp. Jun. 2021
Item Q&A
  • Question : Inquiry for the item from car****Oct 10, 2019

    hi may I know the expiry date of eye cream? thks

    Answer : [Re] Inquiry for the item from car****

    Dear customer,
    Thank you for your interest.
    EXP date: JUNE 2021.
    Thank you and regards.

  • Question : Inquiry for the item from 236****Aug 13, 2019

    Hi Seller
    Pls advise when is the expiry date for the snail repair eye cream before i place order. Tks!

    Answer : [Re] Inquiry for the item from 236****

    Dear customer,
    Thank you for your interest.
    EXP date: JUNE 2021.
    Thank you and regards.

  • Question : Inquiry from dor****Jun 24, 2019

  • Question : Inquiry for the item from bbc****Apr 20, 2019

    why is this 9+ while the other listing sells it at 16+? what’s the difference?

    Answer : [Re] Inquiry for the item from bbc****

    Dear customer,
    Together with Qoo10 we are offering a sale price at the moment in this listing.
    Thank you!

  • Question : Inquiry for the item from 260****Apr 17, 2019

    Dear vendor , i have a few question. Do u have any lotion or cream for age spots. what is so good about your eye cream ? Please revert .. i am an almost 50 year old lady and would like to purchase for my wrinkle too. Thank you. Teen. (whatsapp +65 9875 0703)

    Answer : [Re] Inquiry for the item from 260****

    Dear customer,
    Our Snail repair eye cream can help you with your skin concerns. It contains 80% of snail mucus, adenosine and niacinamide, which are ingredients that help reduce wrinkles appearance and also reduce spots.
    Thank you.

+View all Notice, FAQ, Q&A >>
Upgraded Snail Repair EX / Ampoule / Eye Cream / Cream
Upgraded Snail Repair EX / Ampoule / Eye Cream / Cream
Item Q&A
  • Question : Inquiry for the item from bet****Oct 08, 2019

    Snail ex serum : will there be newer stocks or is this being discontinued? If discontinued, what is the replacement product as this version is very good with 92% snail mucin.

    Answer : [Re] Inquiry for the item from bet****

    Dear customer,
    This ampoule has been discontinued but the Snail Repair Intensive Ampoule is really effective with 80& snail mucin. If you are looking for a richer serum the Snail Repair Intensive Essence has 88% of this ingredient. You can find the whole snail line with the item code 410470694
    Thank you

  • Question : Inquiry for the item from fmp****Jun 30, 2019

    Hi Is the expiry date for eye cream still Dec 2019? When will you have fresh stocks?

    Answer : [Re] Inquiry for the item from fmp****

    Hi please let me know soon, thanks

    Question : [Re] Inquiry for the item from fmp****

    Dear customer,
    We're very sorry about your inconvenience.
    The requested product will be discontinued.
    Please understand.
    Thank you and regards.

  • Question : Inquiry for the item from mso****Mar 11, 2019

    Hi how come no free delivery with min purchase for this item?

    Answer : [Re] Inquiry for the item from mso****

    Dear customer, 
    Thank you for your interest.
    This item will be shipped in Korea, so you will have to pay one shipping fee.
    Please understand.
    Thank you and regards.

  • Question : Inquiry for the item from 234****Jan 29, 2019

    May i know when will the cream be restocked?

    Answer : [Re] Inquiry for the item from 234****

    Dear customer,
    We're very sorry about your inconvenience.
    There is no restock plan for a while.
    Thank you and sorry again.

  • Question : Inquiry for the item from dap****Jan 25, 2019

    What is the difference between snail repair EX cream, snail repair recovery gel, and collagen line power lifting cream?

    What is the difference for eye and ampuole between snail repair EX and collagen series?

    I been using snail all in one cream, now my face is prone to dry skin, occasionally oily at T zones. In my early 30s. What will you recommend?

    Answer : [Re] Inquiry for the item from dap****

    Dear customer,

    The Snail Repair EX Cream contains 92% of snail mucin with whitening and anti-aging functions; Snail Recovery Gel Cream is a light cream containing snail mucin that repairs the skin and makes it smoother; Collagen Power Lifting Cream is a face cream containing 75% of marine collagen extract that is particularly good to reinforce the skin's elasticity and with anti-wrinkle ingredients.

    As for the ampoules and eye cream, the Snail Line contains 85% of snail mucin that nourishes the skin, with whitening and anti-aging properties; as for the Collagen ampoule it contains 50% of marine collagen which brings elasticity back to the skin.

    If you want a more moisturizing cream to address the dry skin problem I would recommend you try the Snail Perfect Cream, which has a thicker consistency than the All in One you have been using.
    https://www.qoo10.sg/g/412396862

    Thank you.

+View all Notice, FAQ, Q&A >>
★Miracle White★ [MIZON] GOOD NIGHT WHITE SLEEPING MASK 80ml/whitening
★Miracle White★ [MIZON] GOOD NIGHT WHITE SLEEPING MASK 80ml/whitening
Item Q&A
  • Question : Inquiry for the item from ame****Aug 29, 2019

    Are you selling fake white sleeping mask? The original has silver cover not white

    Answer : [Re] Inquiry for the item from ame****

    Dear customer,
    The product's design was changed and the newest version has the white cover. You can confirm online that latest reviews have this color. We are official distributors with direct contact with Mizon brand, you can be sure all our products are 100% original.
    Regards

  • Question : Inquiry for the item from rai****Apr 07, 2019

  • Question : Inquiry for the item from shi****Jun 11, 2017

    Can use every night? Will it help to lighten pigmentation?expiry date.

    Answer : [Re] Inquiry for the item from shi****

    Dear customer,
    We answered below. Fyi, the expiry date is December 29, 2018.
    Thank you.

  • Question : Inquiry for the item from shi****Jun 11, 2017

    Can use every night? Will it help to lighten pigmentation?

    Answer : [Re] Inquiry for the item from shi****

    Dear customer,
    You can use it for every night. Apply appropriate amount and spread evenly over the whole face, go to bed without wash-off. As well, noticed whitenign ingredient, Niacin Amide will make a clear and bright skin. I hope that answers your question.
    Thank you.

  • Question : [About Item] Related InquiriesDec 03, 2016

    Hi I have very dry and sensitive skin. I have bought your mizon Hyaluronic acid and peptide ampoules before. Should I be using the steps as follows;
    Toner ~> Mizon snail cream~>Hyaluronic acid and peptide ampoules together,~> mizon night white sleeping mask?
    Thanks

    Answer : [Re] [About Item] Related Inquiries

    Dear customer,
    Thank you for your purchasing of our product. Plase follow as below.
    All IN ONE SNAIL REPAIR CREAM(day and night) -> Toner -> Ampoule -> Good Night White Sleeping Mask(at night)
    I hope that answers your question.
    Thank you again.

    Question : [Re] [About Item] Related Inquiries

    Noted with thanks

    Answer : [Re] [About Item] Related Inquiries

    You're welcome.
    Have a good day :)

+View all Notice, FAQ, Q&A >>
★Anti-aging★COLLAGEN POWER LIFTING EMULSION 120ml
★Anti-aging★COLLAGEN POWER LIFTING EMULSION 120ml
Item Q&A
  • Question : Inquiry for the item from 241****Aug 17, 2019

    Can I know what is the expiry date of the current product?

    Answer : [Re] Inquiry for the item from 241****

    Dear customer,
    Thank you for your interest.
    EXP date: OCT 2021.
    Thank you and regards.

  • Question : Inquiry for the item from awk****Oct 03, 2017

    Hi seller can i check the expire date for emulsion and cream .thank you

    Answer : [Re] Inquiry for the item from awk****

    Dear customer,
    Thank you for your interest of our product. Collagen power lifting emusion is Oct., 6, 2019 and Collagen power lifting cream is Sep., 30, 2019. I hope that answers your question.
    Thank you again.

    Question : [Re] Inquiry for the item from awk****

    Thank you for your replied ,i had already place my order .My cart no 113711777 can i request my samples that suitable for my skin types .Thank you

    Answer : [Re] Inquiry for the item from awk****

    Dear customer,
    Thank you for your purchasing of our product. We'll arrange a delivery with sample. It will be shipped on Tuesday due to Korea traditional holiday. We will appreciate your patience in advance.
    Thank you again.

    Question : [Re] Inquiry for the item from awk****

    Noted with thanks

    Answer : [Re] Inquiry for the item from awk****

    .

  • Question : Skin feeling dry after using Snail Repair Cream + Placenta 45Aug 03, 2015

    Dear Seller,

    Have purchased Snail Repair Cream + Placenta 45, used for 1 week, skin really dry, did I use a wrong product ? can use this Collagen Emulsion as moisturizer ? or what are lotion can you recommend. Thank you very much.

    Answer : [Re] Skin feeling dry after using Snail Repair Cream + Placenta 45

    Hi Guest. If you have dry skin, use as a lotion or nourishing cream. The good collagen moisturizer. It is excellent for moisturizing and nourishing. Thanks.

  • Question : V shapeMay 06, 2015

    Hi does this lifting emulsion helps to slim down face?

    Answer : [Re] V shape

    Hi Guest. It is helpful in skin elasticity. The face is not to be smaller. :) Thanks.

  • Question : Mizon Collagen Firming / Power Lifting CreaNov 07, 2014

    Hi

    I have previously ordered the above items from your shop but I am not able to find it.

    Are these still available?

    Await your reply.

    Answer : [Re] Mizon Collagen Firming / Power Lifting Crea

    Hello Guest. Collagen Enriched cream and eye cream is out of stock. Available only lifting cream. Thank you.

+View all Notice, FAQ, Q&A >>
★★ NEWEST SALE ★★ Skin-Fit Foundation / Stick Foundation / Get it beauty / Concealer / Perfect Cover
★★ NEWEST SALE ★★ Skin-Fit Foundation / Stick Foundation / Get it beauty / Concealer / Perfect Cover
Item Q&A
  • Question : Inquiry for the item from jea****Aug 10, 2019

    Hi when is the new stocks arrival date please.

    Answer : [Re] Inquiry for the item from jea****

    Dear customer,
    Unfortunately this item has been discontinued. Thank you for understanding.
    Regards,

  • Question : Inquiry for the item from cha****Sep 15, 2018

    Is the sun protection? What is the spf coverage?

    Answer : [Re] Inquiry for the item from cha****

    Dear customer,
    This product doesn't have spf coverage.
    Thank you.

  • Question : Inquiry for the item from nky****May 30, 2017

  • Question : Unable to add to cartMar 27, 2017

    Unable to add to cart as need to select free gift but there's nothing to select!
    Can you please check!
    Thank you

    Answer : [Re] Unable to add to cart

    Dear customer,
    Thank you for your interest of our product. We checked that there was an error on the system. You can purchase now with free gift. Also it is on sale for $16.8 on daily deal.
    Thank you again.

  • Question : free giftNov 29, 2016

    hi
    how to select free gift? when click on it, nothing shown

    Answer : [Re] free gift

    Dear customer,
    Thank you for your interest of our product. It has changed a free gift for MIZON Volume Up Mascara. You can purchase now. Please try it again.
    Thank you and regards.

★Free shipping★ [Mizon] AHA and BHA Daily Clean Toner 150ml / AHA 8% Peeling Serum 40ml / Soft and Clear Skin
★Free shipping★ [Mizon] AHA and BHA Daily Clean Toner 150ml / AHA 8% Peeling Serum 40ml / Soft and Clear Skin
Item Q&A
  • Question : Inquiry for the item from ren****Aug 09, 2019

  • Question : Inquiry for the item from joa****May 26, 2019

    For peeling serum do you have stock that expired in 2021?

    Answer : [Re] Inquiry for the item from joa****

    Dear customer, 
    Thank you for your interest.
    The validity of the products currently sold is April 2021.
    Thank you and regards.

    Question : [Re] Inquiry for the item from joa****

    Hi

    I have received the product and the expiry date is 2019. Kindly exchange the product. Thank you

    Answer : [Re] Inquiry for the item from joa****

    Dear customer,
    We're very sorry about your inconvenience.
    We will arrange a delivery with new one and will ship from Korea
    If you have any problems after use it, please leave message here again.
    Thank you and sorry again.

  • Question : Inquiry for the item from jch****Aug 05, 2018

    Hi can i get the product before friday if i order and complete payment today

    Answer : [Re] Inquiry for the item from jch****

    Dear customer,
    If you place an order, you can get the goods before Friday.
    Thank you and have a nice day.

[TROUBLE CLINIC] ACENCE CLEARING TONER / EMULSION / SERUM / CREAM / PINK SPOT SERUM / FOAM CLEANSER
[TROUBLE CLINIC] ACENCE CLEARING TONER / EMULSION / SERUM / CREAM / PINK SPOT SERUM / FOAM CLEANSER
Item Q&A
  • Question : Inquiry for the item from eug****Jul 15, 2019

  • Question : Inquiry for the item from che****Jan 27, 2019

  • Question : Inquiry for the item from kat****Nov 23, 2018

    Are you going to restock the acence facial cleanser?

    Answer : [Re] Inquiry for the item from kat****

    Dear customer,
    The product is out of stock.
    Thank you and regards.

  • Question : Inquiry for the item from che****Sep 08, 2018

    When is the pink spot solution expiry date? Thanks!

    Answer : [Re] Inquiry for the item from che****

    Dear customer,
    Expiry date : Dec.2020
    Thank you and regards.

  • Question : Inquiry for the item from jjl****May 05, 2018

    Pink spot no more stocks?

    Answer : [Re] Inquiry for the item from jjl****

    Dear customer,
    We have pink spot in stock. You can purchase now.
    Thank you.

+View all Notice, FAQ, Q&A >>
★1+1 Peeling★ APPLE SMOOTHIE PEELING GEL 120ml+120ml
★1+1 Peeling★ APPLE SMOOTHIE PEELING GEL 120ml+120ml
Item Q&A
  • Question : Inquiry for the item from she****Jul 07, 2019

    Hi. May I know whether this item is suitable for 11 year old?

    Answer : [Re] Inquiry for the item from she****

    Dear customer,
    It is not advised to use this product for a person that age.
    Thank you.

  • Question : Inquiry for the item from liy****Jul 09, 2018

    Hello what’s the expiring date? Thanks

    Answer : [Re] Inquiry for the item from liy****

    Dear customer,
    APPLE SMOOTHIE PEELING GEL / 03 Aug. 2020
    Thank you.

  • Question : Expiry dateMay 03, 2018

    Hi what is the expiry date for this? Is there any later expiry date than Jan 2019?

    Answer : [Re] Expiry date

    Dear customer,
    The expiry date is same. So, it is on sale for $15.9 by Daily Deal. Please try it again.
    Thank you.

  • Question : Inquiry for the item from fai****Apr 07, 2018

  • Question : Inquiry for the item from hhs****Jan 29, 2018

    Please advise the expiry date fir tgis apple gel ?
    Thank you

    Answer : [Re] Inquiry for the item from hhs****

    Dear customer,
    The expiry date is 10 Jan., 2019.
    Thank you.

+View all Notice, FAQ, Q&A >>