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Q&A board

Q & A Lists
Item Question & Answer
Mens Cargo Pants (Florella/Tuned/York/Chamipon) / Prolando Business Pants / Working Jeans
Mens Cargo Pants (Florella/Tuned/York/Chamipon) / Prolando Business Pants / Working Jeans
Item Q&A
  • Question : Inquiry related return and exchange from hock_doggieApr 15, 2021

  • Question : Inquiry for the item from pianhuaMar 28, 2021

  • Question : Inquiry for the item from 55shalom55Mar 18, 2021

  • Question : Inquiry for the item from shirley1976Mar 15, 2021

    When will restock for green Color ?

    Answer : [Re] Inquiry for the item from shirley1976

    Hi,

    We do not have plans to replenish this item for now.

    Thank you.

  • Question : Inquiry from fireflyjasMar 14, 2021

+View all Notice, FAQ, Q&A >>
【New Designs Update】Plus Size S to 7XL Coloured Bermudas Short
【New Designs Update】Plus Size S to 7XL Coloured Bermudas Short
Item Q&A
  • Question : Inquiry for the item from limbwApr 12, 2021

    Hi, I am planning to purchase A108, but on the Item Code dropdown list there is no A108. Is it A018? Thanks.

    Answer : [Re] Inquiry for the item from limbw

    Hi,

    Yes please choose A018 from the drop down list.

    Thank you.

  • Question : Inquiry for the item from ltb0909Apr 03, 2021

    May I know which code has rubberized waist ?

    Answer : [Re] Inquiry for the item from ltb0909

    Hi,

    For this category, only item 888 is rubberize waist.

  • Question : Inquiry for the item from LowMar 08, 2021

  • Question : Inquiry for the item from wongwdorisFeb 15, 2021

    How can l find the items code ?

    Answer : [Re] Inquiry for the item from wongwdoris

    Hi,

    The item code is stated on the top of the picture.
    See enclosed picture in blue circle.

    Thank you.

  • Question : Inquiry for the item from tay_jamieFeb 14, 2021

    When will 4211vstock replenish for size 34 n 35 inch?

    Answer : [Re] Inquiry for the item from tay_jamie

    Hi,
    We don’t have plans to replenish this item.

    Thank you.

+View all Notice, FAQ, Q&A >>
M-2XL Sports Shorts 28 to 47inches!  Comfortable / Ultra Stretch
M-2XL Sports Shorts 28 to 47inches! Comfortable / Ultra Stretch
Item Q&A
  • Question : Inquiry related return and exchange from ivy_tan03Apr 08, 2021

  • Question : Inquiry for the item from KsthiruOct 19, 2020

  • Question : Inquiry for the item from karl_1989_Jul 26, 2020

  • Question : Inquiry for the item from ngt****Jun 23, 2020

Ready Stock! Fast Shipping! On Sale!!!~~Mens Jeans~~ **Slim Fit**Stretchable**Skinny**Cargo
Ready Stock! Fast Shipping! On Sale!!!~~Mens Jeans~~ **Slim Fit**Stretchable**Skinny**Cargo
Item Q&A
  • Question : Inquiry for the item from chensihao96Apr 08, 2021

  • Question : Inquiry for the item from elwk-onejigsawJan 20, 2021

    Will 682 colour code 1 be restocked?

    Answer : [Re] Inquiry for the item from elwk-onejigsaw

    Hi,

    At this moment, we have no plans to replenish this item.

  • Question : Inquiry related return and exchange from groggerJan 19, 2021

    Hi, I would like to exchange size. I have already written to the exchange email mshretail@gmail.com but no one has responded and its been a few days

    Answer : [Re] Inquiry related return and exchange from grogger

    Hi,

    Sorry for missing the email has it went into junk inbox.

    For exchange , would you prefer to mail it back?

    For exchange via post, can you mail it to the below address?

    MSH Retail
    My Mailbox 883698
    Singapore 919191

    Pls indicate the below items in the returned package.

    1) Returned Address

    2) Items for exchange

    3) Contact number and name
    (We will contact you via mobile message if item requested is out of stock)

    4) Returned postage for exchange items.
    (stamp/cash). You can include in the returned package.
    - $1.50

    ( The rates are based on Singpost Non Registered mail )

    Thank you.

  • Question : Inquiry for the item from josecanlas0812Oct 13, 2020

  • Question : Inquiry for the item from emi****Jan 17, 2020

    Hi,so u hv stock for ur chino pants?

    Answer : [Re] Inquiry for the item from emi****

    Hi hi may i know if i iorder today whennwill be i able to receive the pants?

    Question : [Re] Inquiry for the item from emi****

    Hi,

    If you order by Monday, you can receive the items by Thursday 23 Jan or Tuesday 28 Jan using Qxpress courier.

    Thank you.

+View all Notice, FAQ, Q&A >>
Ready Stock! Fast Shipping! On Sale!!! NEW ARRIVAL!! Mens Casual Bermudas! Trendy Style Fitting
Ready Stock! Fast Shipping! On Sale!!! NEW ARRIVAL!! Mens Casual Bermudas! Trendy Style Fitting
Item Q&A
  • Question : Inquiry for the item from nosila882008Apr 08, 2021

  • Question : Inquiry for the item from nosila882008Apr 08, 2021

  • Question : Inquiry for the item from nosila882008Apr 08, 2021

  • Question : Inquiry for the item from askquakMar 04, 2021

  • Question : Inquiry for the item from niftynafterFeb 01, 2021

+View all Notice, FAQ, Q&A >>
Cargo Bermudas*Shorts*Comfort Wear
Cargo Bermudas*Shorts*Comfort Wear
Item Q&A
  • Question : Inquiry for the item from kissmesgMar 31, 2021

    Hi , which option should i choose for the new arrival cargo bermudas ?

    Answer : [Re] Inquiry for the item from kissmesg

    Hi,

    You can look at item 424, 482 and 470.

    Thank you.

  • Question : Inquiry for the item from iamatamkMar 02, 2021

  • Question : Inquiry for the item from IvyDec 01, 2020

    Hi, do you have any stock for cargo denim size 35 (blue) Item Code: 4002-2 ?

    Answer : [Re] Inquiry for the item from Ivy

    Hi,

    No, this item is currently out of stock.

  • Question : Inquiry for the item from ThepropertyspecialisOct 24, 2020

    Bro, do u have any new white cargo shorts? size 34.

    Answer : [Re] Inquiry for the item from Thepropertyspecialis

    Our apology, we do not have any white cargo shorts at this point.

    Question : [Re] Inquiry for the item from Thepropertyspecialis

    thx u thx u thx u, I just ordered the checker cargo shorts already. If u happen to have white cargo shorts, let me know. the last white cargo shorts that i bought from u is very nice, i love it

    Answer : [Re] Inquiry for the item from Thepropertyspecialis

    Ok sure. Thank you for the support.

  • Question : Inquiry for the item from thepropertyspecialistSep 10, 2020

    Bro, do u still have 4124 color white size 34? I want 2. I have ordered twice before. 1st time, i got it and is happy. the 2nd time, i ordered 2 more but u cancel it.... :(

    Thx u thx u thx u

    Answer : [Re] Inquiry for the item from thepropertyspecialist

    Hi,

    Our apology, we do not have any more 4214 white left.

    Question : [Re] Inquiry for the item from thepropertyspecialist

    Bro, do u happen to have anymore cargo shorts that is
    a) size 34
    b) white color
    If yes, what's the code so that i can check online?

    Answer : [Re] Inquiry for the item from thepropertyspecialist

    Hi,

    We do not have any white cargo pants at this point.

    We have white for item 595 for the below listing.

    https://m.qoo10.sg/gmkt.inc/Mobile/Goods/Goods.aspx?goodscode=413289799&stcode=636&banner_no=1305330

    You can let us know if you are keen.

    Thank you.

    Question : [Re] Inquiry for the item from thepropertyspecialist

    Thx u thx u thx u.

    I dont really like the tapered cutting.

    Any other white color cargo short?

    Answer : [Re] Inquiry for the item from thepropertyspecialist

    Our apology at this point we don’t have any white cargo shorts.

+View all Notice, FAQ, Q&A >>
Business Pants NEW ARRIVAL! 4 Styles : Florella Check Prolando Plain Stripe
Business Pants NEW ARRIVAL! 4 Styles : Florella Check Prolando Plain Stripe
Item Q&A
  • Question : Inquiry for the item from koojiaweiMar 24, 2021

    Hi Seller,

    Can I check with you regarding the size of the pants what's the circumference for the size 34 and size 32 in cm? I saw one of the buyer review stating that he is wearing size 34 for g2000 pants but size 36 for ur pants

    Answer : [Re] Inquiry for the item from koojiawei

    Hi,

    The circumference is 81cm for 32 inches and 86cm for 34 inches. There is a tolerance about 1-3cm.

    Thanks.

  • Question : Inquiry for the item from josecanlas0812Sep 21, 2020

    Hi what’s the difference between the two brand’s?

    Answer : [Re] Inquiry for the item from josecanlas0812

    Hi,

    Florella has more polyester content than Prolando.

    The cutting for Florella has a looser fit compare to Prolando which is a regular fit.

    Thank you.

  • Question : Inquiry for the item from dardar0920Sep 03, 2020

  • Question : Inquiry for the item from alk****Jun 09, 2020

    when will u be stocking up? Thks.

    Answer : [Re] Inquiry for the item from alk****

    Hi,

    Which item are you looking at?

    Question : [Re] Inquiry for the item from alk****

    forella black size 42.

    Answer : [Re] Inquiry for the item from alk****

    Hi,

    If you are looking for item 1049 Florella Black size 42.

    The stock will be here these 2 days.

    Question : [Re] Inquiry for the item from alk****

    Hi, since yr reply i have been checking on yr wevsite. Till today, there is stll no stock. Kindly advise status. Thks.

    Answer : [Re] Inquiry for the item from alk****

    Sorry, we might have mistaken your enquiry.

    Are you looking at the cargo pants?

    For business pants Florella, at this moment there is no plans for new stock.

  • Question : Inquiry for the item from tim****Sep 17, 2019

    does the pants have any pleats in front?

    Answer : [Re] Inquiry for the item from tim****

    For Prolando series, there are no pleats.

    Thanks.

+View all Notice, FAQ, Q&A >>
New Working Cargo Pants!! Size 28 to 42!! Multi Colour x Multi Pocket x Durable x Good for Work!!
New Working Cargo Pants!! Size 28 to 42!! Multi Colour x Multi Pocket x Durable x Good for Work!!
Item Q&A
  • Question : Inquiry for the item from jana8354Mar 22, 2021

    Hi, is the 1188L a little bit longer than 1189? I bought 1189 white size m at 1st. Then i bought 1188 green size m. But the 2nd purchase is a littler bit longer. Is this true? Longer by about 2-3 cm?

    Answer : [Re] Inquiry for the item from jana8354

    Hi,

    Yes, there is some tolerance about 1-3cm for these item.

  • Question : Inquiry for the item from danial_ripperFeb 18, 2021

  • Question : Inquiry for the item from jackturtle205Dec 29, 2020

  • Question : Inquiry for the item from April McFarlaneSep 01, 2020

    Hi, may I know what is the thight circumference for 2268 and 1049 in size 28 please? Thanks!

    Answer : [Re] Inquiry for the item from April McFarlane

    Hi,

    Please see below for reference. There will be a tolerance around +/- 1 to 2cm.

    1049 - 53cm
    2268- 54cm

    Question : [Re] Inquiry for the item from April McFarlane

    Ok noted. Thank you so much!

    Answer : [Re] Inquiry for the item from April McFarlane

    Already answered inquiry. If you have another any question, please contact to us.

  • Question : Inquiry for the item from Sheley1010Jul 24, 2020

+View all Notice, FAQ, Q&A >>
Quality Thick Cotton Socks!! Long / Ankle Socks!!3 Pairs per pack!!!White / Black / Grey / DarkBlue
Quality Thick Cotton Socks!! Long / Ankle Socks!!3 Pairs per pack!!!White / Black / Grey / DarkBlue
Item Q&A
  • Question : Inquiry for the item from ubtp1Mar 19, 2021

    (1) When will long black socks be restock?

    (2) Fits US what size?

    Answer : [Re] Inquiry for the item from ubtp1

    Hi,

    The next shipment will likely to arrive in mid April.

    Here’s the measurement for the socks

    013 / 018
    Length : 7.5 inches - 11.5 inches
    Height : 2 inches

    003/004
    Length : 7.5 inches - 11.5 inches
    Height : 6 inches

    Thank you

    Question : [Re] Inquiry for the item from ubtp1

    6" still rather short. Are there any that are longer length?

    Answer : [Re] Inquiry for the item from ubtp1

    Sorry for black socks, we only have this design at this moment.

  • Question : Inquiry for the item from jqiu_90Mar 09, 2021

  • Question : Inquiry for the item from purpleamyFeb 22, 2021

  • Question : Inquiry for the item from chewyekaiFeb 19, 2021

    HI, are the white socks thick enough for sports/badminton?

    Answer : [Re] Inquiry for the item from chewyekai

    Hi,

    Yes the socks are suitable for sports.

    Thank you.

  • Question : Inquiry for the item from clhe888Feb 10, 2021

    How long is that white sock with grey base? Can fit feet of 27cm?

    Answer : [Re] Inquiry for the item from clhe888

    Hi,

    We confirmed it can fit a 27cm feet.

    Thank you.

+View all Notice, FAQ, Q&A >>
Latest selection Men Jogger Pants in Camo and Solid Colours. Up to 9XL!!
Latest selection Men Jogger Pants in Camo and Solid Colours. Up to 9XL!!
Item Q&A
  • Question : Inquiry for the item from 1223louiseMar 21, 2021

    For Item 1077, do u have in black 3XL?

    Answer : [Re] Inquiry for the item from 1223louise

    Our apology, we only left with khaki for this mode.

  • Question : Inquiry for the item from wan_cjJan 29, 2021

    May I know which code color for black for item code 9081?

    Answer : [Re] Inquiry for the item from wan_cj

    Hi,

    Item 9081 are all green based. For black, you might want to look into item 9013.

    Thank you.

  • Question : Inquiry for the item from wan_cjJan 21, 2021

    Try to order item 1089 (black) but item code not listed in the item code list. Out of stock?

    Answer : [Re] Inquiry for the item from wan_cj

    Hi,
    Yes the item is currently out of stock.

    Question : [Re] Inquiry for the item from wan_cj

    Will restock this item (1089 black)?

    Answer : [Re] Inquiry for the item from wan_cj

    Will restock this item (1089 black)?

    Question : [Re] Inquiry for the item from wan_cj

    Hi,

    We have no plans to replenish this item as we have new designs for black jogger pants.

    See below link for your reference.

    https://m.qoo10.sg/gmkt.inc/Mobile/Goods/Goods.aspx?goodscode=625507210&stcode=636&banner_no=1305330

  • Question : Inquiry for the item from samuraislayerNov 26, 2020

  • Question : Inquiry for the item from agilentisOct 26, 2020

+View all Notice, FAQ, Q&A >>
Plus Size Bermudas*Shorts*Jeans*Comfort*Trendy*Size 40 to 52!!
Plus Size Bermudas*Shorts*Jeans*Comfort*Trendy*Size 40 to 52!!
Item Q&A
  • Question : Inquiry for the item from chenchyianJan 01, 2021

    hi can I check if Item 4010 allows for belt to be worn with this? Thanks.

    Answer : [Re] Inquiry for the item from chenchyian

    Hi,

    Yes 4010 has a belt loop.

  • Question : Inquiry related return and exchange from Lucy NgorSep 03, 2020

  • Question : Inquiry related return and exchange from cflaisgJul 20, 2020

  • Question : Inquiry for the item from vnsshoJul 15, 2020

  • Question : Inquiry for the item from amy****Feb 22, 2020

+View all Notice, FAQ, Q&A >>
Giolici Regular Fit Jeans NEW ARRIVAL! 6 Colours Available!
Giolici Regular Fit Jeans NEW ARRIVAL! 6 Colours Available!
Item Q&A
  • Question : Inquiry for the item from Corene274Nov 20, 2020

    Is the cutting same as "Tuned " brand? Do I need to buy 1 size bigger than " Tuned " brand?

    Answer : [Re] Inquiry for the item from Corene274

    No, they are regular fit so you do not have to buy a size bigger.

  • Question : Inquiry for the item from josecanlas0812Oct 13, 2020

  • Question : Inquiry for the item from ade****Sep 24, 2019

    Hi may I know when will Menamax dark and light grey be in stock

    Answer : [Re] Inquiry for the item from ade****

    Hi,

    Our apology, we will not be replenishing this item.

  • Question : Inquiry for the item from Cry****May 07, 2019

ZOFF Dri-Fit Polo * Cotton Polo / Plain T-Shirt
ZOFF Dri-Fit Polo * Cotton Polo / Plain T-Shirt
Item Q&A
  • Question : Inquiry related delivery from mooiOct 21, 2020

    Hi, I intend to purchase a few c200. & p200 items. Please advise your fastest delivery schedule so I can claim for the cashback rewards. Thanks.

    Answer : [Re] Inquiry related delivery from mooi

    Hi,

    The earliest we can schedule a pickup is on Saturday. The package will probably reach you on Monday.

    Thank you.

    Question : [Re] Inquiry related delivery from mooi

    By the way what size are you looking at?

  • Question : Inquiry for the item from rizzidimitri89Oct 11, 2020

  • Question : Inquiry for the item from 240****May 09, 2020

  • Question : Inquiry for the item from jef****May 04, 2020

    Can I go self collect? Today or 2moro?
    ZOff Color polo
    White 3 pcs
    If possible- your location
    Pay there - cash
    Thnks

    Answer : [Re] Inquiry for the item from jef****

    Hi,

    Our apology, self collection will not be possible during this circuit breaker period.

    You may opt for Qxpress courier if you need the tops urgently.

    Appreciate your understanding.

    Thank you.

  • Question : Inquiry for the item from ric****Mar 03, 2020

    Hi

    For the dri fit polo, do you have design that is without pocket?

    Thanks,
    Richard

    Answer : [Re] Inquiry for the item from ric****

    Our apology, we don’t have any Polo dri fit without pocket.

+View all Notice, FAQ, Q&A >>
LELONG SALES*MENS BERMUDAS*PANTS*JEANS
LELONG SALES*MENS BERMUDAS*PANTS*JEANS
Item Q&A
  • Question : Inquiry related return and exchange from spl****May 26, 2020

  • Question : Inquiry for the item from Sun****Apr 21, 2020

  • Question : Inquiry related delivery from 262****Apr 17, 2020

    Hi,

    Can I check if it is possible to self collect by arranging a courier on my end and around how long would that take?

    Thanks.

    Answer : [Re] Inquiry related delivery from 262****

    Hi,

    We can courier to you.

    What is the item and size you are looking at?

    Thank you.

    Question : [Re] Inquiry related delivery from 262****

    Hi,

    Which courier service will you be using?
    717, white, size TBC but we are looking to buy about 5-6.

    Answer : [Re] Inquiry related delivery from 262****

    Could we do a self pickup? When is the earliest time we can pick up? Could I have your email or number for a faster response? Thanks!

    Question : [Re] Inquiry related delivery from 262****

    Hi,

    I believe you have contact us via mobile message. We will get back to you once our guys has confirmed the stock.

    Thank you.

  • Question : Inquiry for the item from kar****Apr 16, 2020

    May I know u still got delivery at the moment now?

    Answer : [Re] Inquiry for the item from kar****

    Hi,

    Yes, the package is schedule for shipment on 18 April.

Light Pocketable Windbreaker!
Light Pocketable Windbreaker!
Item Q&A
  • Question : Inquiry for the item from sue****May 06, 2020

    When will your windbreakers come back as it is finished in this post.

    Answer : [Re] Inquiry for the item from sue****

    Our apology at this point we do not have plans to replenish this item.

BK Mens Stretchable Denim Jeans!
BK Mens Stretchable Denim Jeans!
Item Q&A
  • Question : Inquiry related return and exchange from djx****Apr 23, 2020

    Cart No. 134575499
    Order no. 318363784

    Following is my order;
    Item Code:ACE Cotton Jeans / Colour Code:3 / Size:35(+S$6)

    Wrong item received. Kindly advise.

    Answer : [Re] Inquiry related return and exchange from djx****

    Hi,

    Sorry for this, we will arrange to send you the correct item.

    Can we prepare a returned envelope with postage?
    Can you return us the on hand piece by dropping into any Singpost letter box when convenient.

    Thank you.

    Question : [Re] Inquiry related return and exchange from djx****

    Hi there!

    Yes, i will return my on hand piece with the given envelope.
    Will there be any tracking number for the one you are mailing out?

    Thank you.

    Answer : [Re] Inquiry related return and exchange from djx****

    Hi,

    Yes we will use smartpac by Singpost service, Is that ok?
    the package will be drop into your letter box but with tracking service.

    Thank you.

    Question : [Re] Inquiry related return and exchange from djx****

    Hi.

    Yes smartpac fine. Please keep me update with the tracking once it has been posted.

    Thank you

    Answer : [Re] Inquiry related return and exchange from djx****

    Hi,

    Please see enclosed tracking number.

    Thank you.

    Question : [Re] Inquiry related return and exchange from djx****

    Hi, I have received the replacement and returned the on hand piece today. Unfortunately the piece I
    received is still isn't what I have ordered.

    Answer : [Re] Inquiry related return and exchange from djx****

    Below is what I have received.

    Question : [Re] Inquiry related return and exchange from djx****

    Hi,

    The color that we send is the correct one. I send you a comparison chart for this series. Code 3 may look a bit lighter on computer.





New Design!! Reversible Jacket x Winter Coat x Trend* Stylish x  Up to 3XL!!
New Design!! Reversible Jacket x Winter Coat x Trend* Stylish x Up to 3XL!!
Item Q&A
  • Question : Inquiry from wmm****Oct 23, 2019

  • Question : Inquiry related delivery from nam****Apr 22, 2019

  • Question : Inquiry for the item from isk****Mar 17, 2019

    Hi, im interested in ST 101. Will there be any restock on this design?

    Answer : [Re] Inquiry for the item from isk****

    Hi,

    At this point there is no plans to replenish this item.thanks for checking.