Q&A board

Q & A Lists
Item Question & Answer
Fit 65cm-200+cm. Steel premium safety gate for baby Pet/Auto close metal gate
Fit 65cm-200+cm. Steel premium safety gate for baby Pet/Auto close metal gate
Item Q&A
  • Question : Inquiry for the item from xue****Jan 21, 2020

  • Question : Inquiry for the item from lov****Jan 17, 2020

    Hi for mummysg gate, does the fastener need to be taped? The gate will not be resting on the floor

    Answer : [Re] Inquiry for the item from lov****

    hi, fastener need not need to be taped. thank u

  • Question : Inquiry for the item from chi****Jan 16, 2020

    Hi. Wonder when u will restock extension 28cm?

    Answer : [Re] Inquiry for the item from chi****

    hi, for which series? thank u

  • Question : Inquiry for the item from yon****Jan 15, 2020

  • Question : Inquiry for the item from xje****Jan 15, 2020

    Hi, what is the difference between childstar and mummy sg models? The dimensions for my staircase is 102.5cm/103.5cm for bottom stairs and 104cm/105.5cm for top stairs. Can you advice which model and sizing of the gates should I get? I'm looking for one with as little extensions as possible as I would like it to be sturdy. Thanks.

    Answer : [Re] Inquiry for the item from xje****

    hi,the different between two gate is childstar need press and hold the bottom lever to unlock, while mummySG gate is a switch to push backwards and lift up the gate to unlock the lower catch.

    MummySG set works for both area measurements( $69.90)

    Gate + 7cm + 14cm + 2x extension fastener.

    Childstar ($53.4)

    Gate + 21cm works for 102.5/103.5 ($53.4)
    Gate + 14cm + 14cm workings for 104c,/105.5cm ($66.90)
    as out 28cm extension is out of stock and not restocking any time soon. thankyou.

    Question : [Re] Inquiry for the item from xje****

    hi, above pricing excluding all the shipping fee. thankyou.

    Answer : [Re] Inquiry for the item from xje****

    Thanks for your quick reply. I have purchased two sets of the mummy sg model please take note thanks.

    Question : [Re] Inquiry for the item from xje****

    hi, noted. thank u

+View all Notice, FAQ, Q&A >>
Portable Foldable Aluminium Table / Folding Chair / Laptop Table / Computer Desk
Portable Foldable Aluminium Table / Folding Chair / Laptop Table / Computer Desk
Item Q&A
  • Question : Inquiry for the item from law****Jan 18, 2020

    Hi, do u have ready stock for 180cm in white or orange colour now?

    Answer : [Re] Inquiry for the item from law****

    hi yes we have ready stock for 180cm orange. we do not carry any white colour. you can place your order and we will ship out on the next following day once we received your order. thankyou.

    Question : [Re] Inquiry for the item from law****

    Hi, possible to self collect as cny is near and I need it for guest during the weekend

    Answer : [Re] Inquiry for the item from law****

    hi, u can walk in to purchase as well. thank u

  • Question : Inquiry related delivery from ela****Oct 05, 2019

    Hi once purchase how soon will it arrived?

    Answer : [Re] Inquiry related delivery from ela****



    hi, item has been packed and waiting for qxpress to do the pick up at our warehouse. for their delivery guide line is 2-4 working days. please give them some time to update the shipping status. thank you.

  • Question : Inquiry from Lil****Apr 15, 2019

    Hi. Can I go and buy the item from your store directly? Do you have ready stock for foldable table(120x60) (BLUE)?

    Answer : [Re] Inquiry from Lil****

    hi, u can walk in directly to purchase. we are located at 196 pandan loop #02-33 pantech business hub s128384. mon to sat 9.30am to 11am 1.30pm to 5.30pm. please give us a call at 91707643 before coming down. thank u

Children Kids bamboo fiber tableware set feeding Dinnerware Dishware plate cup spoon fork gift
Children Kids bamboo fiber tableware set feeding Dinnerware Dishware plate cup spoon fork gift
Item Q&A
  • Question : Inquiry related delivery from Tli****Jan 20, 2020

    Hi may I know when to self collect? If by qPrime, how many days will it take?

    Answer : [Re] Inquiry related delivery from Tli****

    hi, we are located at 196, pandan loop ( pantech biz hub ) #02-33, singapore 128384. Our operating hours is monday to saturday 9.30am to 11am and 1.30pm to 5.30pm. please help to contact us at 9170 7643 before coming down.

    As for Qprime, their delivery guide line is 2-4 working days after they have pick up at our warehouse on the next working day. thankyou.

  • Question : Inquiry for the item from mic****Dec 27, 2019

  • Question : Inquiry related delivery from cry****Dec 24, 2019

    Hi,
    If I order the item today, can I get it by 27/28 dec?
    Pls let me know soon! Urgent! Thanks!

    Answer : [Re] Inquiry related delivery from cry****

    hi, if u order today we will only be able to ship out on thurs cos tml is ph. qxpress will take 2-4 working days to deliver once we ship out. thank u

  • Question : Inquiry for the item from sha****Dec 21, 2019

    Hi, will there be more designs available at the discounted price of $5.90 any time soon?

    Answer : [Re] Inquiry for the item from sha****

    hi, we are unable to advice on this as we not sure when will be the next restocking period and up to qoo10 if they wanna help us run the promo. thankyou.

  • Question : Inquiry for the item from 235****Dec 20, 2019

    Please assist to check the ---> Order No.:311592554 Status: On Request

    I had sent in the inquiry but haven receive any reply yet, I accidentally order two same pattern set - Designs:A/ 15 - Pink Cow.
    Can please help me to change another set to A/ 17 - Blue Crocodile?

    Answer : [Re] Inquiry for the item from 235****

    hi, we have changed as per requested. thank u

+View all Notice, FAQ, Q&A >>
Buy 10 free 1★ Children Cartoon Anti-Mosquito Patches Wrist Band
Buy 10 free 1★ Children Cartoon Anti-Mosquito Patches Wrist Band
Item Q&A
  • Question : Inquiry for the item from hen****Jan 19, 2020

    Hi,
    For Buy 10 free 1, how many patches are they in total?
    Thanks

    Answer : [Re] Inquiry for the item from hen****

    hi, 1 packet is 24 patches. buy 10 packets free 1 packet. thankyou.

  • Question : 来自hon****会员的商品咨询。Jan 14, 2020

    请问如果我一次过买二十包会送我两包吗?

    Answer : [Re] 来自hon****会员的商品咨询。

    你好,我们会送两包。每10包送一包。你买20包就送两包。谢谢

    Question : [Re] 来自hon****会员的商品咨询。

    好的…谢谢你!

    Answer : [Re] 来自hon****会员的商品咨询。

    您好,不客气。

  • Question : Inquiry related delivery from lok****Mar 26, 2019

    Hi hi, can meet up some where mrt to collect?
    Tks...

    Answer : [Re] Inquiry related delivery from lok****

    hi, afraid not. u can walk in directly to purchase. we are located at 196 pandan loop #02-33 pantech business hub s128384. mon to sat 9.30am to 11am 1.30pm to 5.30pm. please give us a call at 91707643 before coming down. thank u

  • Question : Inquiry for the item from boo****Feb 21, 2019

    If i buy 5 of pooh and 5 of other design will i get 1 free?

    Answer : [Re] Inquiry for the item from boo****

    hi, yes. thank u

  • Question : Inquiry for the item from boo****Feb 21, 2019

    Hi, will you be restocking on pooh patch?

    Answer : [Re] Inquiry for the item from boo****

    hi, at least 4 weeks. we cant confirm till stocks arrive in our warehouse. thank u

+View all Notice, FAQ, Q&A >>
DIY Safety Play Pen for Babies baby/playpen / Play Yard / playyard Safety fence child a safe
DIY Safety Play Pen for Babies baby/playpen / Play Yard / playyard Safety fence child a safe
Item Q&A
  • Question : Inquiry for the item from joe****Jan 17, 2020

  • Question : Inquiry for the item from kin****Jan 05, 2020

    Hi... I have a playmat 200cmx180cm
    what is the size or how many playpen I need to purchase?

    Answer : [Re] Inquiry for the item from kin****

    hi, u can consider 16+2 set. thank u

    Question : [Re] Inquiry for the item from kin****

    is it foldable?

    Answer : [Re] Inquiry for the item from kin****

    hi its not foldable thankyou

  • Question : Inquiry related delivery from ade****Jan 08, 2020

  • Question : Inquiry for the item from cha****Dec 22, 2019

    Hi, will 14+2 be able to fit a playmat that is 2m x 1.6m?

    Answer : [Re] Inquiry for the item from cha****

    hi you will need 16+2. thankyou

  • Question : Inquiry for the item from dil****Nov 29, 2019

    When r u able to deliver after receipt of payment?

    Answer : [Re] Inquiry for the item from dil****

    hi, we will shipped out in 1-2 working days. qxpress takes 2-4 working days to deliver upon collecting the parcel from us. thank u

+View all Notice, FAQ, Q&A >>
baby bed crib music Musical cot mobile toy bassinet toys
baby bed crib music Musical cot mobile toy bassinet toys
Item Q&A
  • Question : Inquiry related delivery from hml****Jan 17, 2020

    Hi,
    I just ordered the AB02. When can I receive it? Thanks

    Answer : [Re] Inquiry related delivery from hml****

    hi, item has been picked up by qxpress. for qxpress delivery guide line is 2-4 working days. thankyou

  • Question : Inquiry for the item from aut****Jan 15, 2020

  • Question : Inquiry for the item from 261****Nov 25, 2019

    Hi,

    Will AB-B14 be available any time soon?

    Answer : [Re] Inquiry for the item from 261****

    hi, not restocking soon. thank u

  • Question : Inquiry for the item from 237****Oct 16, 2019

    Can any of the model can fit the palypen? i am having joie commuter playpen. please let me know which model suitable so that i can purchase without any doubts.
    thanks

    Answer : [Re] Inquiry for the item from 237****

    hi, please help to attach some photo for us to advice you. thank you.

    Question : [Re] Inquiry for the item from 237****

    Please see the pic attached

    Answer : [Re] Inquiry for the item from 237****

    hi, our cot mobile is more suitable for those flat wooden baby cot. we do have some customer fix our cot mobile on similiar bed as you. thank you.

  • Question : Inquiry for the item from cat****Oct 05, 2019

    Hi
    AB-B14 and AB-B15, when will restock?

    Answer : [Re] Inquiry for the item from cat****

    hi, we are not restocking any time soon .thank you.

+View all Notice, FAQ, Q&A >>
Movable Storage Box / Storage Drawer / Stackable/ Container Plastic/ Home Organization Organiser
Movable Storage Box / Storage Drawer / Stackable/ Container Plastic/ Home Organization Organiser
Item Q&A
  • Question : Inquiry for the item from Cyn****Jan 17, 2020

  • Question : Inquiry for the item from ghs****Jan 12, 2020

    Hi seller, when will series A 10l transparent be available? Pls advise. Thanks

    Answer : [Re] Inquiry for the item from ghs****

    hi, we are not restocking this item anymore. thankyou.

  • Question : Inquiry for the item from joc****Sep 17, 2019

    Hi do you have white and transparent one? Cannot find in the option.

    Answer : [Re] Inquiry for the item from joc****

    hi, that colour is sold out not restocking. thank u

  • Question : Inquiry for the item from jun****Aug 11, 2019

    Hi, do you still have the ones that are bigger for series A?

    Answer : [Re] Inquiry for the item from jun****

    hi nope, we dont have any we are not restocking this any time soon. thank you

  • Question : Inquiry for the item from vta****Jan 22, 2019

    Will you replenish stock for all the colors

    Answer : [Re] Inquiry for the item from vta****

    hi, not restocking those anytime soon. thank u

+View all Notice, FAQ, Q&A >>
Sand Play Beach Set/ Castle Kit/ Sand Wheel/ kids toy toys/ Truck Boat Trolley Forklift Bucket
Sand Play Beach Set/ Castle Kit/ Sand Wheel/ kids toy toys/ Truck Boat Trolley Forklift Bucket
Item Q&A
  • Question : Inquiry for the item from 244****Jan 16, 2020

    Hi, are the colors of the beach toys set, the same color as per in the picture?
    Thanks!

    Answer : [Re] Inquiry for the item from 244****

    hi, the colour are random assorted. thank u

  • Question : Inquiry related delivery from dyl****Dec 27, 2019

  • Question : Inquiry for the item from jam****Dec 26, 2019

    Hi seller

    Will there be a restock for code 733?

    Answer : [Re] Inquiry for the item from jam****

    hi, restocking period take 4-5 weeks time. we cant confirm with you until the stock arrived at our warehouse. thank you.

  • Question : Inquiry for the item from ang****Oct 28, 2019

  • Question : Inquiry for the item from chr****Aug 25, 2017

+View all Notice, FAQ, Q&A >>
bamboo fibre waterproof bed protector mattress sheet changing mat Fiber water proof
bamboo fibre waterproof bed protector mattress sheet changing mat Fiber water proof
Item Q&A
  • Question : Inquiry for the item from myc****Jan 16, 2020

    Hi any restock beige king size fitted mattress protector?

    Answer : [Re] Inquiry for the item from myc****

    hi, restock will take at least 4 weeks. we cant confirm till stocks arrived in our warehouse. thank u

  • Question : Inquiry for the item from neh****Aug 28, 2019

    How to wash the fitted sheet

    Answer : [Re] Inquiry for the item from neh****

    hi, u can either soak it to wash or machine wash. but if machine wash please to do use the dryer to dry the sheet. it will damaged the waterproof layer. thank u

  • Question : Inquiry related delivery from mir****Aug 23, 2019

    Hi possible to collect at your store?

    Answer : [Re] Inquiry related delivery from mir****

    Hi, yes it is. Kindly contact 91707643 before coming down so we can prepare ur item and to ensure that is available.We are located at 196, pandan loop (pantech biz hub) #02-33 , singapore 124384. Our operating hours is monday - saturday , 9.30am - 11am and 1.30pm - 5.30pm. thank you

  • Question : Inquiry for the item from sha****Jul 14, 2019

  • Question : Inquiry for the item from Soo****Jul 10, 2019

    Hi, will there be a re-stock for the mattress protector in Queen size? when?

    Answer : [Re] Inquiry for the item from Soo****

    hi, at least 4 weeks. we cant confirm till stocks arrive in our warehouse. thank u

+View all Notice, FAQ, Q&A >>
nursing wear/maternity wear/confinement pajamas pyjamas wear/Pregnacy Pregnant breastfeeding dress
nursing wear/maternity wear/confinement pajamas pyjamas wear/Pregnacy Pregnant breastfeeding dress
Item Q&A
  • Question : Inquiry related return and exchange from yel****Jan 12, 2020

    Hi if i would like to exchange how may I proceed? Any meet up or wher u stay?

    Answer : [Re] Inquiry related return and exchange from yel****

    hi, please advice which design you would like to exchange to. item can only be exchange if its unwashed and with tag on. item will be check at our warehouse before accepting. we are located at

    196, pandan loop pantech business hub. #02-33 singapore 128384. our operation hours is monday to saturday 9.30am-11am and 1.30pm-5.30pm. please help to avoid 11am-1.30pm. please help to contact us at 9170 7643 before coming. thank you.

    Question : [Re] Inquiry related return and exchange from yel****

    Oh tats far Any other ways other than going down?

    Answer : [Re] Inquiry related return and exchange from yel****

    hi you can mail back to the above address and leave a note inside which design you prefer to change to. but before mailing, please kindly msg us and check for stock availablity. thankyou.

  • Question : Inquiry for the item from eug****Jul 22, 2019

  • Question : Inquiry related delivery from bay****Jul 22, 2019

    Hello. When will I receive my order? Have you shipped out?

    Answer : [Re] Inquiry related delivery from bay****

    hi, as we do not have shipping on weekends, we will shipped out in 1-2 working days. your item have been packed and awaiting for qxpress to pick up. qxpress takes 2-4 working days to deliver. they will update the status once they in-house the parcel into their system. u can trace the location of the parcel thru your qoo10 app too. thank u

  • Question : Inquiry for the item from 235****Jul 16, 2019

    Is Tank Top A padded?

    Answer : [Re] Inquiry for the item from 235****

    hi, only spaghetti top A and C is padded. tank top A is not padded. thank u

    Question : [Re] Inquiry for the item from 235****

    Hi. Spaghetti top A no more stocks. Will you bring in more for spaghetti top A?

    Answer : [Re] Inquiry for the item from 235****

    hi, we are not restocking any time soon. thank you.

  • Question : Inquiry for the item from 235****Jul 16, 2019

    Is Nursing Wear A padded

    Answer : [Re] Inquiry for the item from 235****

    hi it is not padded. thank u

+View all Notice, FAQ, Q&A >>
Toy Storage Organizer/ Kids Toys Organizers/ Stroller Box Bin Caddy Chest Laundry Hamper
Toy Storage Organizer/ Kids Toys Organizers/ Stroller Box Bin Caddy Chest Laundry Hamper
Item Q&A
  • Question : Inquiry for the item from ale****Jan 13, 2020

    For F series, do you have anymore stock of the blue whale design?

    Answer : [Re] Inquiry for the item from ale****

    hi, current stock left 1 and we have add back the inventory. please place your order as soon as possible. thankyou.

  • Question : Inquiry for the item from 239****Nov 05, 2019

    Hi, will you be restocking more of the Series D items?

    Answer : [Re] Inquiry for the item from 239****

    hi, we have already update the inventory with our balance stock and is ready for purchase. thank u

  • Question : Inquiry related return and exchange from iri****Jul 31, 2019

  • Question : RestockingOct 27, 2018

    Dear Seller,

    Will you be restocking Series A, Design 10 (raccoon) and Series D Design 1 (Rat)?

    Answer : [Re] Restocking

    hi, not anytime soon. thank u

  • Question : Inquiry for the item from cin****Oct 02, 2018

    Hi, u restocking the toy box?

    Answer : [Re] Inquiry for the item from cin****

    hi yes we will be restocking but the stocks not reaching soon. thank u

+View all Notice, FAQ, Q&A >>
bathtub baby child newborn kids safety Bath Tub Foldable collapsable
bathtub baby child newborn kids safety Bath Tub Foldable collapsable
Item Q&A
  • Question : Inquiry for the item from swe****Jan 12, 2020

    Hi, when will the OBE version being restocked?

    Answer : [Re] Inquiry for the item from swe****

    hi we are not restocking this any time soon. thankyou.

  • Question : Inquiry for the item from yji****Jan 10, 2020

  • Question : Inquiry for the item from Tra****Oct 27, 2019

    Hi! When size s will be available?

    Answer : [Re] Inquiry for the item from Tra****

    hi, we are in mid of restocking. new stock may take up to 3-4 weeks to arrive. thank u

  • Question : Inquiry for the item from ash****Oct 10, 2019

    Which one has the biggest space internally?

    Answer : [Re] Inquiry for the item from ash****

    hi, OBE L size. thank u

  • Question : Inquiry for the item from pla****Sep 14, 2019

    Hi! When will the series 1 tubs be back in stock?

    Answer : [Re] Inquiry for the item from pla****

    hi, stocks have just arrived and it is ready for purchase. thank u

+View all Notice, FAQ, Q&A >>
Laptop Table/Computer Desk/Height Adjustable Foldable /Bed desk
Laptop Table/Computer Desk/Height Adjustable Foldable /Bed desk
Item Q&A
  • Question : Inquiry for the item from kit****Jan 10, 2020

    Hi when is 02-1 stock coming’for all colors, tks.

    Answer : [Re] Inquiry for the item from kit****

    hi, we are not restocking any time soon for this series. thankyou .

  • Question : Inquiry for the item from ren****Dec 27, 2019

    Hi Seller, I am looking for one that can use by the bed but pink . You don’t have pink in your list

    Answer : [Re] Inquiry for the item from ren****

    hi, afraid we do not have other model that is available in pink at the moment. thank u

  • Question : Inquiry for the item from deb****Dec 19, 2019

    Hi! When will you have stock for series 02-01 in white?

    Answer : [Re] Inquiry for the item from deb****

    hi, not anytime soon. thank u

  • Question : Inquiry for the item from edi****Dec 01, 2019

  • Question : Inquiry for the item from swe****Nov 16, 2019

+View all Notice, FAQ, Q&A >>
Children thermal swimwear /Swimming Suit /Kids Keep Warm Snorkeling / diving/float/swim wear
Children thermal swimwear /Swimming Suit /Kids Keep Warm Snorkeling / diving/float/swim wear
Item Q&A
  • Question : Inquiry related delivery from fen****Jan 09, 2020

  • Question : Inquiry for the item from fen****Jan 07, 2020

  • Question : Inquiry for the item from noo****Dec 13, 2019

  • Question : Inquiry for the item from ton****Nov 12, 2019

    Hi, I wanna buy design 6. 1pc of XL & 1pc of XXL but I need to use this sun. Can I collect from you directly?

    Answer : [Re] Inquiry for the item from ton****

    hi, u can walk in to purchase from our office directly. our store is at 196 pandan loop 02-33 pantech business hub 128384. we are open mon to sat 9.30am to 5.30pm. please avoid 11am to 1.30pm. we are not open on sun and public holidays. please give us a call at 91707643 before coming down. thank u

  • Question : Inquiry from Swe****Nov 06, 2019

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breast milk storage hot cold mummy baby picnic bag thermal Insulation double layer
breast milk storage hot cold mummy baby picnic bag thermal Insulation double layer
Item Q&A
  • Question : Inquiry for the item from yeo****Jan 08, 2020

    Hi, for option B, is the top part insulated as well?

    Answer : [Re] Inquiry for the item from yeo****

    hi yes, the top part is insulated. thankyou .

  • Question : Inquiry for the item from the****Nov 01, 2019

    Hi would like to check, for type A bag, how big is the upper portion?

    Answer : [Re] Inquiry for the item from the****

    hi, the top part is ard 6cm. thank u

  • Question : Inquiry for the item from cha****Oct 20, 2019

    Hi, any restock of B - Black?

    Answer : [Re] Inquiry for the item from cha****

    hi, so sorry for the late reply. yes we will restock the black ones. thank u

  • Question : Inquiry for the item from lyn****Oct 03, 2019

    Hi, was wondering when will u have stock for the grey bag?

    Answer : [Re] Inquiry for the item from lyn****

    hi, we are in mid of restocking. new stocks may take awhile to reach. thank u

  • Question : Inquiry for the item from ope****Sep 14, 2019

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Double/Twin Strollers Stroller baby carrier
Double/Twin Strollers Stroller baby carrier
Item Q&A
  • Question : Inquiry for the item from cas****Jan 08, 2020

    When u will get stock

    Answer : [Re] Inquiry for the item from cas****

    hi, we will not be restocking any more. thankyou.

  • Question : Inquiry for the item from mee****Jan 06, 2020

    Hi I have a T33 twin stroller. The behind wheel is broken, do you sell the wheel?

    Answer : [Re] Inquiry for the item from mee****

    hi, so sorry we do not have a spare wheels to sell you. thank you .

  • Question : Inquiry for the item from kel****Jan 06, 2020

    Hi Seller. Will there be restock for T12? Thanks.

    Answer : [Re] Inquiry for the item from kel****

    hi, will not be restocking any time soon. thankyou.

    Question : [Re] Inquiry for the item from kel****

    Thanks

    Answer : [Re] Inquiry for the item from kel****

    hi. welcome.

  • Question : Inquiry for the item from joy****Dec 28, 2019

  • Question : Inquiry for the item from drk****Dec 20, 2019

    Hi
    I have ordered T12 and was there any different models under T12?
    Can help to install upon receiving the stroller?

    Answer : [Re] Inquiry for the item from drk****

    hi, no different model. the deliveryman do not provide installation. u will need to set up yourself. it is not tough to do it, just need to set up the wheels will do. thank u

    Question : [Re] Inquiry for the item from drk****

    Is arm rest detachable? Front seat ok to sit for 3 yrs?

    Answer : [Re] Inquiry for the item from drk****

    hi yes front seat arm rest detachable. it depends on personal preference. thankyou

+View all Notice, FAQ, Q&A >>
Pet Bag Backpack/ Carrier Pets Dog Cat Puppy Kitten Handbag Luggage Supplies Space Capsule bag Gift
Pet Bag Backpack/ Carrier Pets Dog Cat Puppy Kitten Handbag Luggage Supplies Space Capsule bag Gift
Item Q&A
  • Question : Inquiry for the item from ida****Jan 07, 2020

    Hi,type c yello available? By when can item arrive?

    Answer : [Re] Inquiry for the item from ida****

    hi, we are not restocking any time soon. thankyou.

  • Question : Inquiry for the item from sma****Jun 24, 2019

  • Question : Inquiry for the item from 180****May 31, 2019

  • Question : Inquiry related delivery from Lai****Mar 06, 2019

    Hi,

    Can i check for type A and B that is in stock, it requires at least until 29 March to receive?

    Or is it within a few working days with Qexpress?

    Thanks

    Answer : [Re] Inquiry related delivery from Lai****

    hi, they are currently out of stock and is on pre order. we are waiting for the stocks to arrive. qxpress will take 2-4 working days to deliver once the stocks arrived when we shipped out. thank u

  • Question : Inquiry for the item from Ryz****Dec 11, 2018

+View all Notice, FAQ, Q&A >>
Kids children clothes Boy Girl Clothing dress shirt toddler Baby CNY Dresses Shorts Pants Shirt
Kids children clothes Boy Girl Clothing dress shirt toddler Baby CNY Dresses Shorts Pants Shirt
Item Q&A
  • Question : Inquiry for the item from she****Jan 05, 2020

    Hi may I have 7Y size measurement please?

    Answer : [Re] Inquiry for the item from she****

    hi, for which design? thank u

    Question : [Re] Inquiry for the item from she****

    GA01,GA19
    GB05,GB08
    Grateful for the measurement for 7Y please. Thank yOu.

    Answer : [Re] Inquiry for the item from she****

    hi, for GA-01 ptp is ard 34cm length from shoulder down is ard 49cm for top and skirt waist is ard 26cm stretchable and length is ard 28cm. for GA-19 ptp is ard 34cm length from shoulder down is ard 66cm. for GB-05 ptp is ard 32cm length from shoulder down is ard 68cm. for GB-08 ptp is ard 32cm length from shoulder down is ard 64cm. please allow 1-2cm discrepancy as they are hand measured. thank u

  • Question : Inquiry for the item from Eil****Jan 05, 2020

    Hi do u have the measurement for 5Y

    May i also kniw the deoivery is it via singpost normal msil or courier ?

    Answer : [Re] Inquiry for the item from Eil****

    hi, for which design? items is deliver via courier. thank u

Charcoal Absorbent Pet Diaper Antibacterial Deodorizing Pee Pads Dogs Cats Training Diaper
Charcoal Absorbent Pet Diaper Antibacterial Deodorizing Pee Pads Dogs Cats Training Diaper
Item Q&A
  • Question : Inquiry for the item from 244****Jan 06, 2020

    Hi, will you be restocking XL size soon?

    Answer : [Re] Inquiry for the item from 244****

    hi, restock period take 3-4 weeks time. please help to check back our listing some time later. thankyou.

  • Question : Inquiry for the item from Sur****Dec 10, 2019

    Hi Seller,

    When the pet wipe will be restocked ?

    Regards,
    Buyer

    Answer : [Re] Inquiry for the item from Sur****

    hi we are not restocking any time soon. thankyou

  • Question : Inquiry for the item from sam****Dec 03, 2019

    Hi, when will the charcoal peed pad (M 45x60cm) restock?

    Answer : [Re] Inquiry for the item from sam****

    hi, restocking period take 3-4 weeks time. we cant confirm with you until the stock arrived at our warehouse. thankyou

  • Question : Inquiry for the item from 238****Nov 23, 2019

    how much is the S size charcoal lemon

    Answer : [Re] Inquiry for the item from 238****

    hi, it is 10.90 but currently of out stock. thank u

  • Question : Inquiry for the item from may****Nov 23, 2019

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[1+ 1 Free] 8 pcs set Baby Towel Muslin Gauze Kids Face Towel Handkerchief bath towel clothing
[1+ 1 Free] 8 pcs set Baby Towel Muslin Gauze Kids Face Towel Handkerchief bath towel clothing
Item Q&A
  • Question : Inquiry related delivery from tjm****Jan 05, 2020

    Order 311358482. Ordered since 14dec but till now, I have not received my items. Pls confirm u did send out in the first place??

    Answer : [Re] Inquiry related delivery from tjm****

    hi, items haven been shipped out since 16 dec. as it has been some time most likely singpost lost the item already. Kindly help to file for non-receipt claim through qoo10 and we will refund u. We would also like to take this opportunity to encourage use of Qprime as we charge only $1.99 regardless of number of items purchased. thkq for yr kind understanding.

  • Question : Inquiry related delivery from Bub****Dec 31, 2019

    Hi seller, my Order no. is 311370773. You posted out on 16th Dec but today is 31 Dec. I have yet to receive the item. Please advise asap

    Answer : [Re] Inquiry related delivery from Bub****

    hi, please give singpost more time to deliver as theres a high chance of mail delay for festive season. thank you

    Question : [Re] Inquiry related delivery from Bub****

    Oh.. over 2weeks already. Ok will keep you updated. By 02 Jan if still haven't receive will message you again.

    Answer : [Re] Inquiry related delivery from Bub****

    Hi seller received today 2nd Jan. Thanks

    Question : [Re] Inquiry related delivery from Bub****

    hi, thank u for the update.

  • Question : Inquiry for the item from And****Dec 19, 2019

    Hi, may I know when is the DR24 be restock? Thanks.

    Answer : [Re] Inquiry for the item from And****

    hi, restock will take at least 4-5 weeks. we cant confirm till stocks arrived in our warehouse. thank u

  • Question : Inquiry for the item from lia****Dec 18, 2019

    Hi I received my items but it does not match what your advisements. You state measurements is 29 by 29cm but the pack says 22.9cm. I paid extra $2 for a bigger size but I did not get what I paid. Pls advise or It’s too small. DR0082

    Answer : [Re] Inquiry for the item from lia****

    hi, for the wash cloth the measurement is correct. as supplier use a general label for their wash cloth. i had measurement the series you purchased, its at 29cm. thankyou.

  • Question : Inquiry for the item from sha****Dec 12, 2019

    Buy 1 get 1 Free means I will get 2 sets of what I ordered

    Answer : [Re] Inquiry for the item from sha****

    hi yes u will get 2 sets of towels. thank u

UFO Flying Toys for Kids Hand Controlled Mini Drone UFO Toy
UFO Flying Toys for Kids Hand Controlled Mini Drone UFO Toy
Item Q&A
  • Question : Inquiry for the item from wak****Jan 03, 2020

    Hi seller..may i know when will new stock arrive?

    Answer : [Re] Inquiry for the item from wak****

    hi, restock will take at least 4 weeks. we cant confirm till stocks arrived in our warehouse. thank u

  • Question : Inquiry related delivery from ast****Dec 23, 2019

  • Question : Inquiry related return and exchange from yas****Dec 17, 2019

    Hi Seller,

    The UFO not able to charge up, charge for a few secs the red light go off.
    But when switch on, multiple colors lights switched on but propeller not turning at all.
    Charge for 30-40mins propeller also not turning.

    Can change for another?
    But can please test before u send over. Because this was bought for a kids party gift this weekend.

    Thank you

    Answer : [Re] Inquiry related return and exchange from yas****

    hi, u will need to wait for the light to turn green before u fly. to fly u need to slightly throw it above and it will fly. thank u

    Question : [Re] Inquiry related return and exchange from yas****

    Seller,
    So when charged it will turn red, then no light, then green?
    Because mine charged red then no light for 40mins.

    When switch on is multiple colour light no green or red light.

    Answer : [Re] Inquiry related return and exchange from yas****

    Hi Seller,
    How long must I wait till the green light comes on after the multiple lights?
    Thank you

    Question : [Re] Inquiry related return and exchange from yas****

    hi, it will take abit of time to turn green probably 1-2 mins. thank u

  • Question : Inquiry for the item from jol****Dec 18, 2019

    I got my UFO thanks but it is really difficult to start the UFO flying I only had it flew 3 times after multiple tries. What is wrong?

    Answer : [Re] Inquiry for the item from jol****

    hi, u will need to wait for the light to turn green before u fly. to fly u need to slightly throw it above and it will fly. thank u

  • Question : Inquiry for the item from blu****Dec 14, 2019

    Do u sell the charger alone?

    Answer : [Re] Inquiry for the item from blu****

    hi we dont. thank u

+View all Notice, FAQ, Q&A >>
WinFun Baby feeding chair/ Adjustbale Booster Seat/ high chair
WinFun Baby feeding chair/ Adjustbale Booster Seat/ high chair
Item Q&A
  • Question : Inquiry for the item from Tan****Jan 03, 2020

    Hi Seller,

    Understand that the Booster Seat + Toy Tray set is out of order now, when will the new stock coming?

    Answer : [Re] Inquiry for the item from Tan****

    hi, we still have 1 last piece left. we have already update the inventory and it is ready for purchase. thank u

  • Question : Inquiry for the item from qui****Nov 18, 2019

  • Question : Inquiry for the item from xmr****Nov 08, 2019

  • Question : Inquiry for the item from che****Aug 08, 2019

    Hi, the chair can be use up to how many KG?

    Answer : [Re] Inquiry for the item from che****

    hi, on the box it stated not more than 32.5kg. thank u

  • Question : Inquiry for the item from abb****Feb 18, 2019

    Hi Seller,

    Please advice if this booster seat can put on floor and use?

    Thanks.

    Answer : [Re] Inquiry for the item from abb****

    hi yes, thank you.

+View all Notice, FAQ, Q&A >>
Winfun Grow With Me Musical Walker
Winfun Grow With Me Musical Walker
Item Q&A
  • Question : Inquiry related return and exchange from 233****Jan 02, 2020

    Hi Seller,

    my order number is 311993214. An activity table was delivered instead of Winfun Grow with Me muscial Walker, delivered on 31 Dec 2019. Please do an exchange for the right item or refund if the item is no longer in stock.

    I cannot upload 2 photos into this message, so I have combined both into one.

    Thank you.
    Hope to hear from you soon.

    Answer : [Re] Inquiry related return and exchange from 233****

    hi, replied via hp. thank u

  • Question : Inquiry for the item from poh****Oct 31, 2019

    Hi there, will you be bringing in anymore stocks?

    Answer : [Re] Inquiry for the item from poh****

    hi, not restocking soon. thank u

  • Question : Inquiry for the item from nur****Sep 03, 2018

    Hi, does design 1 have mandarin songs? I'm buying this for my niece but we don't understand chinese!

    Answer : [Re] Inquiry for the item from nur****

    hi, for this one it comes with music, but its more of the tone type. its does not speak languages. thank you.

  • Question : Inquiry for the item from won****Apr 09, 2018

  • Question : Inquiry for the item from anu****Mar 05, 2018

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baby bed cot crib Playard playpen foldable Bassinet child kid
baby bed cot crib Playard playpen foldable Bassinet child kid
Item Q&A
  • Question : Inquiry from kcs****Dec 30, 2019

  • Question : Inquiry related delivery from aof****Nov 26, 2019

    Hello’ if I want to order this thing ‘ can let me know how long to delivery. ??

    Answer : [Re] Inquiry related delivery from aof****

    hi, qxpress takes 2-4 working days to deliver. thank u

  • Question : Inquiry for the item from mic****Nov 10, 2019

    Is the brand "Baby Trend" or "Mamakids"? The description is confusing. Is this the authentic "baby trend" playpen? Thanks.

    Answer : [Re] Inquiry for the item from mic****

    hi, the brand is from mamakids. thank u

  • Question : Inquiry for the item from 235****Nov 02, 2019

    Does your purple butterflies come with the side zipper.
    What about the Lion model? It comes with side zipper right?

    Answer : [Re] Inquiry for the item from 235****

    hi, yes both have. thank u

  • Question : Inquiry related delivery from fon****Jul 03, 2019

    Hi, can I opt for self pick up?

    Answer : [Re] Inquiry related delivery from fon****

    hi yes u can. thank u

+View all Notice, FAQ, Q&A >>
Kids and Baby  children Clothing clothes Romper Rompers Jumper Jumpers Skirt Girl dress T shirt
Kids and Baby children Clothing clothes Romper Rompers Jumper Jumpers Skirt Girl dress T shirt
Item Q&A
  • Question : Inquiry related delivery from msf****Dec 25, 2019

    Hello, I’ve purchased 2 items ystd can you assist to expedite the delivery as I need to receive by 28/12. Thank you!!

    Answer : [Re] Inquiry related delivery from msf****

    hi, as we are close for PH. item will be shipped out this evening. for qxpress delivery guide line is 2-4 working days. thankkyou.

    Question : [Re] Inquiry related delivery from msf****

    Thanks!

    Answer : [Re] Inquiry related delivery from msf****

    hi, u are welcome. thank u

  • Question : Inquiry for the item from 262****Dec 23, 2019

    Hi there, does the free gift stack? like if i buy 10 pieces will i get 5 free bibs? thanks!

    Answer : [Re] Inquiry for the item from 262****

    hi yes correct, you will resend 5 bibs if you purchased 10 clothing. thankyou

  • Question : Inquiry for the item from kk_****Dec 12, 2019

    Hi seller, does 9 months means 6-9 months for the sizing or it means 9-12months? Thank you.

    Answer : [Re] Inquiry for the item from kk_****

    hi 9 mths means 6-9mths. thank u

  • Question : Inquiry related delivery from gue****Oct 25, 2019

    I ordered the item today 25th when will my order arrives?

    Answer : [Re] Inquiry related delivery from gue****

    hi, items will be shipped out today. qxpress will takes 2-4 working days to deliver. thank u

  • Question : Inquiry for the item from 238****Oct 17, 2019

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Swaddle/Baby/Newborn/Blanket/Infant/Sleeping bag/Swaddle me/Swaddle Up
Swaddle/Baby/Newborn/Blanket/Infant/Sleeping bag/Swaddle me/Swaddle Up
Item Q&A
  • Question : Inquiry for the item from xia****Dec 16, 2019

  • Question : Inquiry for the item from jes****Dec 05, 2019

    Hi seller,

    For the series SWD23 what size is it? As I select the series it doesn't allow me to select size.

    Answer : [Re] Inquiry for the item from jes****

    hi, it is only 1 size. thank u

    Question : [Re] Inquiry for the item from jes****

    Can fit up to how many kg?

    Answer : [Re] Inquiry for the item from jes****

    hi, the length of the swaddle is 64cm. please allow 1-3cm measurement error as its measured manually. suitable for 0-6month can fit 3-8KG. it also depends on the size of the baby.

  • Question : Inquiry related delivery from gre****Oct 26, 2019

  • Question : Inquiry for the item from ash****Oct 20, 2019

    Will you restock swd 25?

    Answer : [Re] Inquiry for the item from ash****

    hi yes. we will restock. thank u

  • Question : Inquiry from ris****Oct 06, 2019

+View all Notice, FAQ, Q&A >>
brand BAB Baby cloth diaper/ Baby cloth Nappy/Training Pants/ Swim Diaper
brand BAB Baby cloth diaper/ Baby cloth Nappy/Training Pants/ Swim Diaper
Item Q&A
  • Question : Inquiry for the item from car****Dec 19, 2019

    Are these swim diapers too?

    Answer : [Re] Inquiry for the item from car****

    hi, those are cloth diaper. they are not swim diaper. thank u

  • Question : Inquiry for the item from yau****Dec 18, 2019

    Hi, am I able to use this as swim diaper also?

    Answer : [Re] Inquiry for the item from yau****

    hi, it depends on personal preference as for swim diaper, all the opening is rubbered style and for cloth diaper is button style. thankyou

  • Question : Inquiry for the item from pet****Aug 22, 2019

    Hi seller can we go down ur warehouse and take a look ?

    Answer : [Re] Inquiry for the item from pet****

    Hi, yes can.. but we might advise to let us know beforehand about what item u are looking at so we can check its availability first. Thank you

    Question : [Re] Inquiry for the item from pet****

    Hi seller 13 and 30 can use for swimming diaper? Wish to buy swimming diaper for my 7mth boy thks

    Answer : [Re] Inquiry for the item from pet****

    Hi seller 13 and 30 can use for swimming diaper? Wish to buy swimming diaper for my 7mth boy thks

    Question : [Re] Inquiry for the item from pet****

    Hi, what u are looking at is actually not a swim diaper, it is a normal cloth diaper only. for more inquiries regarding swim diaper, kindly contact 91707643 and we will be glad to assist u. thank you

Sozzy/baby hand rattle/cloth book/early development toys educational/animal soft plush doll/hanging
Sozzy/baby hand rattle/cloth book/early development toys educational/animal soft plush doll/hanging
Item Q&A
  • Question : Inquiry related delivery from hyr****Dec 17, 2019

    Hi can the item be delivered by Friday ?

    Answer : [Re] Inquiry related delivery from hyr****

    hi, qxpress takes 2-4 working days to deliver. afraid might be little too rush. thank u

  • Question : Inquiry for the item from tye****Oct 05, 2019

    Hi when will AA15 and AA08 restock?

    Answer : [Re] Inquiry for the item from tye****

    hi restocking period take 4-5 weeks time. we cant confirm with you until the stock arrived at our warehouse. thank you.

  • Question : Inquiry for the item from tll****Dec 06, 2018

    Cc09 item name is SKK cow but the picture is an owl design. Can i confirm that the item is an owl and not a cow? Thanks!

    Answer : [Re] Inquiry for the item from tll****

    hi, is owl not cow. thank u

  • Question : Inquiry related delivery from jan****Nov 14, 2018

  • Question : RestockOct 12, 2018

    Hi, Do you have CC08 SKK Elephant?

    Answer : [Re] Restock

    hi, cc08 out of stock at the moment. thank u

+View all Notice, FAQ, Q&A >>
Baby Play Mat gym educational toy playmat playgym mattress children toddler playhut
Baby Play Mat gym educational toy playmat playgym mattress children toddler playhut
Item Q&A
  • Question : Inquiry for the item from She****Dec 11, 2019

    Hi may i know for the gym mat is suitable till what age? Thanks

    Answer : [Re] Inquiry for the item from She****

    hi, it suitable for new born to 6 months. thankyou

  • Question : Inquiry for the item from yan****Oct 12, 2019

    how to change battery for the musical box?

    Answer : [Re] Inquiry for the item from yan****

    hi, the musical box is stitched within the toy itself battery cannot be replaced. thank u

  • Question : Inquiry for the item from rac****Feb 25, 2019

    Hi when will the stock for neptune ocean play gym come in? Thank you

    Answer : [Re] Inquiry for the item from rac****

    hi, not anytime soon. thank u

  • Question : item not yet receiving and no updateAug 27, 2018

    Hellooooooooooo

    Why u do not answer my query? When will I receive tiny love prince gym??? I placed order since last week!

    Answer : [Re] item not yet receiving and no update

    hi, sorry for the late reply. as we do not have qxpress pick up for weekends. item has been shipped out on the following monday. for their delivery guide line is 2-4 working days after they have pick up the parcel. thank you

    Question : [Re] item not yet receiving and no update

    Thanks!!

    Answer : [Re] item not yet receiving and no update

    hi, u are welcome. thank u

  • Question : Inquiry related delivery from kmy****Aug 25, 2018

    Hi, I have not received my order

    Answer : [Re] Inquiry related delivery from kmy****

    my order number Cart no. 120987288

    Question : [Re] Inquiry related delivery from kmy****

    hi item has been shipped out. thank you

+View all Notice, FAQ, Q&A >>