Q&A board

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Q & A Lists
Item Question & Answer
Beko DTGV7001W Vented Tumble Dryer (7kg)
Beko DTGV7001W Vented Tumble Dryer (7kg)
Item Q&A
  • Question : Inquiry for the item from fai****Jan 22, 2020

  • Question : Inquiry related delivery from fai****Jan 21, 2020

    When is the fastest delivery date?

    Answer : [Re] Inquiry related delivery from fai****

    Hi

    Thanks for inquiring!!!

    If you place order today,we will try to deliver the item before CNY.

    Thank You

  • Question : Inquiry related delivery from nus****Dec 16, 2019

    If I order today, can deliver by Friday(20th Dec)?

    Answer : [Re] Inquiry related delivery from nus****

    Already answered inquiry. If you have another any question, please contact to us.

  • Question : Inquiry for the item from sha****Dec 08, 2019

    Hi do you provide stacking kit for this dryer? Is the stacking kit free of charge? Thank you.

    Answer : [Re] Inquiry for the item from sha****

    Hi

    Yes, stacking kit is provided upon request. Please note down on the memo for the stacking kit,

    Thank you

Samsung RB30N4050S8 Bottom Freezer Refrigerator (290L)
Samsung RB30N4050S8 Bottom Freezer Refrigerator (290L)
Item Q&A
  • Question : Inquiry for the item from ii.****Jan 19, 2020

    Hi, is this model still available?

    Answer : [Re] Inquiry for the item from ii.****

    Hi

    Thanks for inquiring!!

    Yes.,this model is still available.

    Thank You

    Question : [Re] Inquiry for the item from ii.****

    If i place order tomorrow, when can i received the item?

    Answer : [Re] Inquiry for the item from ii.****

    Hi

    If you place order today,we can try to arrange the delivery to be before CNY.

    Thank You

    Question : [Re] Inquiry for the item from ii.****

    Ok. I will place order by today. Will update u once i place the order. Thanks

    Answer : [Re] Inquiry for the item from ii.****

    Ok. I will place order by today. Will update u once i place the order. Thanks

    Question : [Re] Inquiry for the item from ii.****

    Noted with thanks

    Answer : [Re] Inquiry for the item from ii.****

    Hi, i just placed order for the fridge. Apreciate if u can arrange the delivery before the chinese new year because my current fridge is spoilt. Thanks 🙏🙏

Samsung UA55RU7400KXXS UHD 4K Smart TV 4 Ticks (55-inch)
Samsung UA55RU7400KXXS UHD 4K Smart TV 4 Ticks (55-inch)
Item Q&A
  • Question : Inquiry for the item from adm****Jan 20, 2020

    Hi. Is this 3 years local Samsung warranty? I couldn’t apply your shop coupon of 5% or 10%.

    Thank you.

    Answer : [Re] Inquiry for the item from adm****

    Hi

    Thanks for inquiring!!!

    Please be understand that for daily deal and time sales you are not allow to use shop coupon for the item.

    Thank You

    Question : [Re] Inquiry for the item from adm****

    Hi.
    1. if I purchase the item this week, can I schedule for delivery in April?
    2. Is the daily deal/time sale started by Qoo10 or Parisilk?

    Answer : [Re] Inquiry for the item from adm****

    Hi

    Yes,we can hold the delivery till April.

    The daily deal/time sales is started by Qoo10.

    Thank You

    Question : [Re] Inquiry for the item from adm****

    Can you find out when does the daily deal / time sale for this product ends?

    Answer : [Re] Inquiry for the item from adm****

    Hi

    We are not sure about this as Qoo10 will be the one who started the sales.

    Thank You

  • Question : Inquiry for the item from poo****Jan 12, 2020

    Hi,
    Do you also sell the 65" version of this TV?
    How much will it be? Thank you.

    Answer : [Re] Inquiry for the item from poo****

    Hi

    Thanks for inquiring!!!

    Yes,the model will be UA65RU7400KXXS. Price will be $1799.

    Thank You

  • Question : Inquiry from joy****Jan 12, 2020

    Does installation included in the cost? If not, how much for the installation service cost?

    Answer : [Re] Inquiry from joy****

    Hi

    Thanks for inquiring!!!

    The price in the listing doesn't include installation fees.

    And the charges for wall mount bracket installation will be $90.

    Thank You

  • Question : Inquiry for the item from xiz****Dec 14, 2019

    Hi there

    Do you install with bracket on the wall? Any charges?

    I'm travelling tomorrow. Can the delivery be arrange on 8th jan after 7pm? Cos im working. Thank u

    Answer : [Re] Inquiry for the item from xiz****

    Already answered inquiry. If you have another any question, please contact to us.

  • Question : Inquiry related delivery from ang****Nov 08, 2019

    Hi I already have the wall mount installed with a current TV. If I just need to remove the existing tv and put up the tv? How much will it cost? Thanks

    Answer : [Re] Inquiry related delivery from ang****

    Hi,

    It depends on the size of the tv and wall mount bracket. We charge $70 if the new TV can fit.

    Thank you

+View all Notice, FAQ, Q&A >>
Sharp R-22A0(SM)V Solo Microwave Oven (20L)
Sharp R-22A0(SM)V Solo Microwave Oven (20L)
Item Q&A
  • Question : Inquiry related delivery from 234****Jan 20, 2020

    Order on 14 Jan on Self collection at Bedok Branch but till today still have not receive call to collect ?????

    Answer : [Re] Inquiry related delivery from 234****

    Hi

    As spoken on phone,you may collect the item by today after 6PM or tomorrow onwards.

    Thank You

  • Question : Inquiry related return and exchange from 241****Dec 29, 2019

    This item was ordered on the 11th December and was delivered to us on the 19th December. After merely 3 uses in less than 10 days, there was loud noises produced from the oven while in operation, with visible sparks in the oven during use, the entire ordeal was a traumatic experience. I suspect that this unit could be faulty, please kindly reply and arrange for an assessment of this unit, would appreciate an exchange for a fully functional unit. Thanks.

    Answer : [Re] Inquiry related return and exchange from 241****

    Hi

    Could you please send us a video of the microwave problem that you mention.

    As we will need to check with Sharp as well.

    Thank You

    Question : [Re] Inquiry related return and exchange from 241****

    SHARP R22A0

    Answer : [Re] Inquiry related return and exchange from 241****

    Hi

    Please provide us your order number.

    Thank You

    Question : [Re] Inquiry related return and exchange from 241****

    order no. 311091842

    Answer : [Re] Inquiry related return and exchange from 241****

    Hi

    We had pass your details to Sharp,they will contact you and arrange a appoinment for checking.

    Please get a service report from them,if Sharp agree to do exchange then we will arrange one to one exchange for you.

    And we need the service report as well.

    Thank You

  • Question : Inquiry related delivery from 234****Dec 18, 2019

    Hi, I would like to order 2 units. BUT delivery is on 3 jan only. Please confirm if is ok

    Answer : [Re] Inquiry related delivery from 234****

    Hi

    Thanls for inquiring!!!

    Yes,we can hold the delivery for you.

    Thank You

    Question : [Re] Inquiry related delivery from 234****

    pls see my order

    Answer : [Re] Inquiry related delivery from 234****

    Already answered inquiry. If you have another any question, please contact to us.

    Question : [Re] Inquiry related delivery from 234****

    so my item will be sent on 3 jan ?

    Answer : [Re] Inquiry related delivery from 234****

    Hi

    apologies as we have already dispatched the item.

    In this case, if there is no one to accept it, or if someone reject the item, it will be sent back to us and then we can rearrange to deliver under seller delivery on the 3rd January.

    Sorry for any inconvenience caused.

  • Question : Inquiry related cancel and refund from 245****Dec 10, 2019

    FCUKING SELLER SIMPLY CANCELLED

    Answer : [Re] Inquiry related cancel and refund from 245****

    Already answered inquiry. If you have another any question, please contact to us.

  • Question : Inquiry related delivery from cho****Dec 08, 2019

Samsung WW80K54E0UW/SP Front Load Washer (8kg) + DV80M5210QW/SP Heatpump Dryer (8kg)
Samsung WW80K54E0UW/SP Front Load Washer (8kg) + DV80M5210QW/SP Heatpump Dryer (8kg)
Item Q&A
  • Question : Inquiry for the item from udi****Jan 20, 2020

    Hi does this comes with the stacking kit? Thanks

    Answer : [Re] Inquiry for the item from udi****

    Hi

    Thanks for inquiring!!!

    Yes,it comes with free stacking kit.

    Please do stated in the memo that you need a stacking kit.

    Thank You

Kadeka KA-110WR Wine Chiller (121 Bottles) - SINGAPORE WARRANTY
Kadeka KA-110WR Wine Chiller (121 Bottles) - SINGAPORE WARRANTY
Item Q&A
  • Question : Inquiry for the item from jer****Jan 20, 2020

    hi, how is the warranty.
    can your team help me shift out the old fridge then put the new fridge in? also? once i placed the order, can we confirm a specific date for delivery? thanks

    Answer : [Re] Inquiry for the item from jer****

    Hi

    Thanks for inquiring!!!

    Yes,we can infrom our driver to help you move the old wine chiller to another side.

    But if you need disposal we will charge you for $20.

    Yes,you can request for a specific date.

    Thank You

Samsung UA50NU7090KXXS UHD 4K Smart TV (50-inch)
Samsung UA50NU7090KXXS UHD 4K Smart TV (50-inch)
Item Q&A
  • Question : Inquiry for the item from tan****Jan 18, 2020

    Hi seller,

    Can i buy now and you deliver only in February 2020? I m expecting new house after 20/02. Pls advise

    Answer : [Re] Inquiry for the item from tan****

    Hi

    Thanks for inquiring!!!

    Yes,we can hold the delivery till Feb 2020 for you.

    Thank You

    Question : [Re] Inquiry for the item from tan****

    Hi seller. I hv purchased 1 x Samsung 50” as shown below. Its still under processing. Pls help to to hold the delivery til 21 February 2020.

    I would need help for bracket and installation. Is the tv price inclusive of bracket and installation? Pls advise

    Answer : [Re] Inquiry for the item from tan****

    Hi

    Noted with thanks.

  • Question : Inquiry for the item from Sku****Jul 25, 2019

    Can I clarify if the TV comes with warranty and what does it mean by the need to buy additional warranty?

    Also, will you be able to provide a contact for the purchase of the mount and the mounting service of the TV?

    Answer : [Re] Inquiry for the item from Sku****

    Hi

    Thanks for inquiring!!!

    Yes,this item comes with 3years local warranty provided by Samsung.

    The additional warranty is an exteded warranty provided by NTUC.

    We can arrange the wall mount bracket installation for you.

    Thank You

  • Question : Inquiry for the item from yza****Jul 25, 2019

    Any available stock?

    How long is the warranty? Warranty given by Samsung?

    Got include wall-mounting services? If not, how much to add on?

    Answer : [Re] Inquiry for the item from yza****

    Hi

    Thanks for inquiring!!!

    No,the price doesn't included wall mount bracket installation.

    The installation will be $80.

    This item comes with 3years local warranty provided by Samsung.

    Thank You

Kenwood MO280 Oven Toaster (10L)
Kenwood MO280 Oven Toaster (10L)
Item Q&A
  • Question : Inquiry for the item from jes****Jan 20, 2020

  • Question : Inquiry for the item from yan****Oct 21, 2019

    Can use Q Prime 1.99 for delivery as Q Express 4 is costly?

    Thanks

    Answer : [Re] Inquiry for the item from yan****

    Hi

    Thanks for inquiring!!!

    As this item is below $50 that's why it cannot delivered by Qprime.

    As for Qprime it will be puchase up to $50 then it can be delivered by Qprime,otherwise it will be qxpress.

    Thank You

    Question : [Re] Inquiry for the item from yan****

    U should sell at 50 bucks to help customers save on delivery costs.

    Thanks

    Answer : [Re] Inquiry for the item from yan****

    Hi

    Apologies that the price cannot be change.

    Thank You

    Question : [Re] Inquiry for the item from yan****

    Extra 1 dollar profit declined?

    Anyway your competitor is offering 2.99 Q Prime for items below 50 bucks.

    Thanks

    Answer : [Re] Inquiry for the item from yan****

    My error Q Prime 1.99 not 2.99.

    Thanks

    Question : [Re] Inquiry for the item from yan****

    Hi

    Apologies that our price cannot be change.

    Thank You

  • Question : Inquiry for the item from str****Oct 16, 2019

    Hi what is the max temperature of this oven toaster ?

    Answer : [Re] Inquiry for the item from str****

    Hi

    Thanks for inquiring!!!

    The max temperature will be 200.

    Thank You

  • Question : Inquiry for the item from emi****Jun 01, 2019

    Hi seller
    Can your this product to use for bake cake or cookies?
    Thank you

    Answer : [Re] Inquiry for the item from emi****

    Hi

    Yes,this item can bake cake and cookies.

    Thank You

LG 55UM7300PTA UHD 4K TV (55-Inch)
LG 55UM7300PTA UHD 4K TV (55-Inch)
Item Q&A
  • Question : Inquiry for the item from pin****Jan 20, 2020

    Hi this smart TV include Netflix? And can we upload apps?

    Answer : [Re] Inquiry for the item from pin****

    Hi

    Thanks for inquiring!!!

    Yes,this is a smart TV model.

    You can download the apps that you wanted from the TV.

    Thank You

  • Question : Inquiry for the item from Vin****Nov 08, 2019

    Wall mount installation included?

    Answer : [Re] Inquiry for the item from Vin****

    Hi,

    We charge $80 for wall mount installation.

    Thank you

  • Question : Inquiry for the item from Jen****Oct 09, 2019

    warranty? will you help dispose the old?

    Answer : [Re] Inquiry for the item from Jen****

    Hi

    Thanks for inquiring!!

    This item comes with 3years local warranty provided by LG.

    Yes,we can help to dispose old TV.

    Thank You

Electrolux EGT7826CKP 2 Burner Potenza Gas Hob (78cm)
Electrolux EGT7826CKP 2 Burner Potenza Gas Hob (78cm)
Item Q&A
  • Question : Inquiry for the item from ter****Jan 16, 2020

    Hi

    Is this ready stock ?

    Thks

    Answer : [Re] Inquiry for the item from ter****

    Hi

    Thanks for inquiring!!!

    Yes,we have stock for this item.

    Thank You

    Question : [Re] Inquiry for the item from ter****

    Thks .. had order under Cart No : 132181122.

    Answer : [Re] Inquiry for the item from ter****

    Order no. 313041125

    Question : [Re] Inquiry for the item from ter****

    Hi

    Noted with thanks.

    We will call you by this two days to confirm the delivery date and time.

    Thank You

LG 43UM7300PTA UHD 4K TV (43-inch)
LG 43UM7300PTA UHD 4K TV (43-inch)
Item Q&A
  • Question : Inquiry for the item from mis****Jan 19, 2020

    How long is the warranty?

    Answer : [Re] Inquiry for the item from mis****

    Hi

    Thanks for inquiring!!!

    This item comes with 2years warrant provifded byLG

    Thank You

  • Question : Inquiry for the item from kha****Jan 19, 2020

    Hi, how many years warranty does this comes with? Does it also comes with a TV stand?

    Answer : [Re] Inquiry for the item from kha****

    Hi

    Thanks for inquiring!!!

    This item comes with 2years warrant provifded by LG.

    Thank You

  • Question : Inquiry for the item from teo****Dec 14, 2019

    What is the warranty period please?

    Answer : [Re] Inquiry for the item from teo****

    Already answered inquiry. If you have another any question, please contact to us.

  • Question : Inquiry from lyj****Jun 22, 2019

LG 49UM7100PTA UHD 4K Smart TV (49-inch)
LG 49UM7100PTA UHD 4K Smart TV (49-inch)
Item Q&A
  • Question : Inquiry from 260****Jan 19, 2020

    How long is the warranty? Shop warranty or LG SG? Local set?

    Answer : [Re] Inquiry from 260****

    Hi

    Thanks for inquiring!!!

    This item comes with 2years warrant provifded by LG.

    Thank You

  • Question : Inquiry for the item from JnZ****Dec 16, 2019

    What is the difference between LG 49UM7300PTA & LG 49UM7100PTA ?

    Answer : [Re] Inquiry for the item from JnZ****

    Already answered inquiry. If you have another any question, please contact to us.

  • Question : Inquiry for the item from mar****Nov 10, 2019

Kadeka KCF-108X Chest Freezer (108L)
Kadeka KCF-108X Chest Freezer (108L)
Item Q&A
Panasonic Hand Blender MX-SS1 -  SINGAPORE WARRANTY
Panasonic Hand Blender MX-SS1 - SINGAPORE WARRANTY
Item Q&A
  • Question : Inquiry related delivery from rac****Jan 16, 2020

    Hi I am getting the Kenwood km283 prospero and also want to get the Panasonic mx-ss1 hand blender but it charges me $7.50 shipping! I don't think it's fair to charge shipping when the other more expensive item has free shipping anyway. Can shipping be waived or not? If yes I will buy today and if not then I will get it somewhere else. Pls reply asap. Ty.

    Answer : [Re] Inquiry related delivery from rac****

    Hi

    Thanks for inquiring!!!

    Please do let us check and get back to you as soon as possible.

    As this item is deliver by Ninja Van but the Kenwood Kitchen Machine will deliver by Qxpress.

    We will need to check on the listing and get back to you as soon as possible.

    Thank You

    Question : [Re] Inquiry related delivery from rac****

    I have already purchased the Kenwood km283. I still want the Panasonic MXSS1 hand blender. Pls advise if can deliver together ASAP. Monday 20th Jan pls.
    Initially I enquired Shope and was told no issue but then I bought here instead. Ty.

    Answer : [Re] Inquiry related delivery from rac****

    Hi

    You may check again on the listing.

    We had change it to free delivery.

    Thank You

  • Question : hand blender spoilt, how do i retrieve warranty informationAug 06, 2017

    Hi the handblender is spoilt, how do I retrieve warranty information? I can't seem to find it. thx.

    Answer : [Re] hand blender spoilt, how do i retrieve warranty information

    Hi

    Use the warranty card taht comes with the blender. Can contact panasonic.

    Thank you.

  • Question : Item is faultySep 04, 2016

    Hi there,

    I bought it and have only opened it today, however the hand blender was unable to be attached to the power side. it is very loose and drops off.
    I bought it as a gift for my mum so we only opened it today. I assure you that we have yet to use it.
    Please advice me if a refund is possible. Hope to hear from you soon!

    Answer : [Re] Item is faulty

    Hi,
    Thank you for the enquiry and sorry for the late response.
    Since the item had been delivered on August 17th you need to claim the warranty from Panasonic Singapore and this item comes with 12 months warranty from the date of delivery.
    Thanks!!

  • Question : How many watt is the hand blender?Apr 14, 2016

    How many watt is the hand blender?

    Answer : [Re] How many watt is the hand blender?

    Hi its 600w.
    Thank you

  • Question : Can't orderMar 01, 2016

    Hi
    Just to check with you
    Why I can paste order?
    After a had click all the options
    Still come out with please 'make all the option before
    add to cart'

    Answer : [Re] Can't order

    Hi,
    That is a requirement from Qoo10. Need to select the self-collection terms and conditions before you can proceed. If you wanted your item to be delivered through Ninja Van, just ensure that you select the NINJA VAN under shipping rate. Thank you

+View all Notice, FAQ, Q&A >>
Brandt BXE5532X Built-in Enamel Oven (73L) - Singapore Warranty
Brandt BXE5532X Built-in Enamel Oven (73L) - Singapore Warranty
Item Q&A
  • Question : Inquiry for the item from der****Jan 17, 2020

    Hi can I purchase now and request for a later delivery date ?

    Answer : [Re] Inquiry for the item from der****

    Hi

    Thanks for inquiring!!!

    Yes,we can hold the delivery for you.

    Thank You

  • Question : Inquiry for the item from soo****Dec 02, 2019

    May I know if can dispose of old unit during delivery?

    Answer : [Re] Inquiry for the item from soo****

    Hi

    We charge $20 for disposal.

    Thank you

  • Question : Inquiry related delivery from 238****Jun 20, 2019

    Hi

    is it possible to delay shipping until September/October?

    Answer : [Re] Inquiry related delivery from 238****

    Hi

    As spoken on phone,we can hold the delivery till september.

    Please do call us back once you have a fix date for delivery.

    Thank You

  • Question : Deliver TimingSep 22, 2017

    Hi,

    Can i request delivery to be sometime end Oct?

    Thanks!

    Answer : [Re] Deliver Timing

    Hi

    Good Day!

    Thanks for inquiring!

    Yes we can. Please mention it in the memo to seller, while placing the order,so we can take a note.

    Thank you.

Samsung UA49J5250 Full HD Smart TV (49-inch)
Samsung UA49J5250 Full HD Smart TV (49-inch)
Item Q&A
  • Question : Inquiry for the item from 261****Jan 17, 2020

    Do you have ready stock for this UA49J5250 tv? If I place order today, when will be delivery? My area is Woodlands.

    Answer : [Re] Inquiry for the item from 261****

    Hi

    Thanks for inquiring!!!

    Yes,we have stock for this model.

    We will take 2-3 working days to proceed the order and arrange for delivery.

    Thank You

  • Question : Inquiry for the item from 261****Jan 16, 2020

    Looking for a 49 or 50" tv. Notice you offer both Samsung UA49J5250 smart TV and Samsung UA50NU7090KXXs at the same pricing ($699). What is the difference (other than 49" and 50")? The 50" would be a better buy? You provide free delivery and installation (top installation)?

    Answer : [Re] Inquiry for the item from 261****

    Hi

    Thanks for inquiring!!

    As the 50" model is a newer model which it's a 4K Smart TV.

    Yes,we do provide table top installation.

    Thank You

  • Question : Inquiry related delivery from cin****Dec 30, 2019

    Hi its almost 3 weeks and no delivery? Pls expedite delivery.

    Answer : [Re] Inquiry related delivery from cin****

    Hi

    apologies for the delay.

    we will call you to arrange for the delivery
    Kindly please wait for the call.

    Thank you

    Question : [Re] Inquiry related delivery from cin****

    Noted thanks

    Answer : [Re] Inquiry related delivery from cin****

    youre welcome!

  • Question : Inquiry for the item from ong****Dec 21, 2019

    Hi, how much is wall mount installation? And how long it takes to deliver? Thanks

    Answer : [Re] Inquiry for the item from ong****

    Hi, it takes estimated 7-9 working days to process the order but due to the high volume of orders, please expect a delay.

    We charge $80 for wall mount installation

    Thank you

    Question : [Re] Inquiry for the item from ong****

    Please confirm refund and cancellation, thanks

    Answer : [Re] Inquiry for the item from ong****

    Please confirm refund and cancellation, thanks

    Question : [Re] Inquiry for the item from ong****

    Already answered inquiry. If you have another any question, please contact to us.

  • Question : Inquiry related delivery from sum****Dec 20, 2019

+View all Notice, FAQ, Q&A >>
LG T2109VSAL Top Load Washing Machine 9KG - Singapore Warranty
LG T2109VSAL Top Load Washing Machine 9KG - Singapore Warranty
Item Q&A
  • Question : Inquiry for the item from cyn****Jan 14, 2020

    Hi Seller,
    Dose this product has any warranty?

    Answer : [Re] Inquiry for the item from cyn****

    Hi

    Thanks for inquiring!!!

    This item comes with 2years local warranty provided by LG.

    Thank You

    Question : [Re] Inquiry for the item from cyn****

    Hi Seller,
    Two years is for parts and services only?
    How about the motor?

    Answer : [Re] Inquiry for the item from cyn****

    Hi,

    Yes,2years for parts and labour.

    For motor will be 10years.

    Thank You

    Question : [Re] Inquiry for the item from cyn****

    Hi Seller,
    Will you do delivery on Saturday or Sunday?

    Answer : [Re] Inquiry for the item from cyn****

    Hi

    Ye,we do delivery on Saturday but not Sunday.

    Thank You

  • Question : warrantyApr 27, 2018

    Hi is there any default warranty for this product that comes with the purchase? Or any warranty must be separately purchased?

    Answer : [Re] warranty

    Hi

    Thanks for inquiring!

    It comes with the standard one year warranty from the manufacturer.

    Thank you.

  • Question : Inquiry related delivery from dee****Apr 04, 2018

    Hi, may I know how long will e delivery be?

    Answer : [Re] Inquiry related delivery from dee****

    Is it possible to deliver it by tue if I am to order today?

    Question : [Re] Inquiry related delivery from dee****

    Hi

    Thanks for inquiring!

    Yes will do, please indicate in the memo and place order now. Because currently only 4 left..

    Thank you.

Kenwood KM283 Compact Kitchen Machine - Singapore Warranty
Kenwood KM283 Compact Kitchen Machine - Singapore Warranty
Item Q&A
  • Question : Inquiry related delivery from rac****Jan 16, 2020

    Hi I am buying the Kenwood prospero km283 at $250 and I also want the Panasonic ss1 blender but it says I have to pay $7.50 for ninja van. Is delivery not free since I am buying both items together? Ty.

    Answer : [Re] Inquiry related delivery from rac****

    Hi

    Thanks for inquiring!!

    You may again as we had change Panasonic SS1 to qxpress delivery which is free delivery.

    Thank You

  • Question : Inquiry related delivery from jie****Nov 16, 2019

    Hi. May I know when my order 309456295 will deliver? Thanks.

    Answer : [Re] Inquiry related delivery from jie****

    Order placed more than a week and stated estimate delivery on 16 Nov. Im also a seller. I'll at least let my customer know their order will be delay and explain the reason if I can't fulfil the delivery date issue. Seems you don't even care as no shipment notification or reason for delay so far. Pls advise what happen with my order. Thanks.

    Question : [Re] Inquiry related delivery from jie****

    Apologies, due to the overwhelming orders for 11:11 promotion, please expect a little delay. We are still processing your order. We will try our best to dispatch it for delivery as soon as possible. Sorry for any inconvenience caused.

    Answer : [Re] Inquiry related delivery from jie****

    I do understand if you ever just inform about the delay. It really upset customer if no shipping and no any delay information given. Hope can receive item soon. Thanks.

    Question : [Re] Inquiry related delivery from jie****

    I just want to check when you're going to ship my order? It's already 10 days from 11 11 promotion! And my order placed on 8 Nov! Refrigerator ordered from your shop same day with this this mixer already delivered 1 week ago. So what happen to my mixer? Half month consider as just little delay? How about customer buy the item from your shop but delay payment 2 weeks time? Would you accept happily? I just ordered a vacuum cleaner from other shop this morning and they already managed to ship out this afternoon already! I didn't expect all shops are so efficiency. But 2 weeks is really unreasonable. I suspect you have stock or not!

    Answer : [Re] Inquiry related delivery from jie****

    WHERE IS MY ITEM!!! Order on 8 Nov. Nothing receive till now 22 Nov!

    Question : [Re] Inquiry related delivery from jie****

    Apologies, We are trying our best to expedite the process. Sorry for any inconvenience caused.

  • Question : Inquiry for the item from hao****Sep 15, 2019

    Hello Seller,

    Does the Kenwood KM283 Compact kitchen machine include mixer, blender & food processor?


    Regards,

    Hao

    Answer : [Re] Inquiry for the item from hao****

    Hi

    Thanks for inquiring!!!

    Yes,this model comes with mixer,blender and food processor.

    Thank You

  • Question : Inquiry for the item from wuh****Aug 10, 2019

    Hello

    What’s voltage and hertz(frequency)?

    Answer : [Re] Inquiry for the item from wuh****

    Hi

    Thanks for inquiring!!!

    The motor is 900W.

    Thank You

  • Question : Inquiry for the item from Sun****Jun 28, 2019

+View all Notice, FAQ, Q&A >>
Sharp SJ-RX42E-SL Top Freezer Refrigerator (315L)
Sharp SJ-RX42E-SL Top Freezer Refrigerator (315L)
Item Q&A
  • Question : Inquiry for the item from ilm****Jan 16, 2020

  • Question : Inquiry related delivery from xia****Jan 16, 2020

  • Question : Inquiry related cancel and refund from lim****Jan 08, 2020

    Parisilk, I think you guys still owe me explanation and apologies on my washer and fridge missing delivery dates. Despite many phone calls, emails and Qposts, no one from your end even bother to contact me to update the delivery status, you guys just worked on YOUR own schedule with no consideration of customer's schedule, tell me with such bad experiences, how do you expect others to do business with you all?

    Answer : [Re] Inquiry related cancel and refund from lim****

    Already answered inquiry. If you have another any question, please contact to us.

  • Question : Inquiry for the item from see****Dec 20, 2019

  • Question : Inquiry for the item from jea****Nov 06, 2019

    Dear Vendor,
    Is this SJ-RX42E-SL tge same specifications as SJ-RX42E-SL2?
    If different, then pls advise what are the main differences?
    Thank you.

    Answer : [Re] Inquiry for the item from jea****

    Hi

    Thanks for inquiring!!!

    Both of the model number is same.

    Thank You

    Question : [Re] Inquiry for the item from jea****

    Hi, thanks for the reply.
    This fridge i was to deliver to another address at Sebawang. But i am using the 11.11 coupon to buy other things which to be deliver to my Yishun address.
    Can i request in my memo for yoi to deliver to Sembawang address?
    Please reply to me urgently as tge 11.11 sale is ending soon.
    Thank you very much.

    Answer : [Re] Inquiry for the item from jea****

    Hi, thanks for the reply.
    This fridge i was to deliver to another address at Sebawang. But i am using the 11.11 coupon to buy other things which to be deliver to my Yishun address.
    Can i request in my memo for yoi to deliver to Sembawang address?
    Please reply to me urgently as tge 11.11 sale is ending soon.
    Thank you very much.

    Question : [Re] Inquiry for the item from jea****

    Hi

    As spoken on phone,please call us back once you had place an order.

    Thank You

    Answer : [Re] Inquiry for the item from jea****

    Hi Joyce, thank you for your patience. My order number is 309739016. Please assist to deliver the fridge to the address stated in the memo. I will give you a call later at 11am. Thank you.

    Question : [Re] Inquiry for the item from jea****

    Already answered inquiry. If you have another any question, please contact to us.

+View all Notice, FAQ, Q&A >>
Samsung WD80K6410OW Washer cum Dryer (8kg/6kg) - Singapore Warranty
Samsung WD80K6410OW Washer cum Dryer (8kg/6kg) - Singapore Warranty
Item Q&A
  • Question : Inquiry related delivery from lee****Jan 16, 2020

    Hi can i buy the item in advance and request for later delivery as my reno have not start and will most likely finish in march.

    Answer : [Re] Inquiry related delivery from lee****

    Hi

    Thanks for inquiring!!!

    Yes,we can hold the delivery for you.

    Thank You

  • Question : Inquiry for the item from oli****Nov 14, 2019

  • Question : Inquiry for the item from pau****Jul 30, 2019

    The washer comes with how many yrs warranty

    Answer : [Re] Inquiry for the item from pau****

    Hi

    Thanks for inquiring!!!

    This item comes with 2years local warranty provided by Samsung.

    Thank You

  • Question : Inquiry related delivery from fac****Jan 26, 2019

    Hi, can delivery be made on a Sat? Can it also be a specific time slot?

    Answer : [Re] Inquiry related delivery from fac****

    Hi

    Thanks for inquiring!!!

    Yes,the delivery can be on saturday.

    Please call us at 6386-4760 after you place an order to get the delivery timing.

    Thank You

  • Question : Inquiry for the item from ahs****Jan 04, 2019

    Delivery man didn't connect the washing machine to the tap after delivery as he don't have the tool and adaptor. Isn't installation included as stated in the order? How can i use it then?

    Answer : [Re] Inquiry for the item from ahs****

    Why isn't installation included as stated?

    Question : [Re] Inquiry for the item from ahs****

    Hi

    Apologies for the late reply.

    Please let us check ame get back to you on tomorrow.

    Thank You

+View all Notice, FAQ, Q&A >>
Toshiba RC-10NMF Rice Cooker -  SINGAPORE WARRANTY
Toshiba RC-10NMF Rice Cooker - SINGAPORE WARRANTY
Item Q&A
  • Question : Inquiry for the item from tay****Jan 16, 2020

    Hi if I order today is there stock for collection at Bedok outlet?

    Answer : [Re] Inquiry for the item from tay****

    Hi

    Thanks for inquiring!!!

    We will take 2-4 working days to proceed the order and transfer the item to outlet for collection.

    Thank You

  • Question : Inquiry from lhn****Nov 22, 2019

    Hi seller, the rice cooker was delivered but the warranty card was not stamped with your company's stamp. How do I send in the warranty card? Will it still be acceptable?

    Answer : [Re] Inquiry from lhn****

    Hi

    Yes, no issue. Will still be acceptable.

    Thank you

  • Question : Inquiry related delivery from xia****Sep 10, 2019

    请问能否知道 katong outlet 的地址?

    Answer : [Re] Inquiry related delivery from xia****

    选择Ninjavan是要去哪里取货?

    Question : [Re] Inquiry related delivery from xia****

    Hi

    Thanks for inquiring!!!

    For Katong address will be:

    46 East Coast Road #01-01 Eastgate Singapore 428766.

    Thank You

    Answer : [Re] Inquiry related delivery from xia****

    谢谢您的回复!

    Question : [Re] Inquiry related delivery from xia****

    Thank You

  • Question : Inquiry related delivery from low****Aug 20, 2019

    Can I self collect?

    Answer : [Re] Inquiry related delivery from low****

    Hi

    Thanks for inquiring!!!

    For this item once you place order we will take 2 working days to proceed the order and transfer the item to outlet.

    Thank You

    Question : [Re] Inquiry related delivery from low****

    However I have no option to choose self collect? How do I go about that? Will the delivery fee be waived?

    Answer : [Re] Inquiry related delivery from low****

    Hi

    Apologies for the inconvenience,we had just change the lsiting.

    You may try to order again.

    Thank You

Panasonic DH-3NS1SW Instant Water Heater
Panasonic DH-3NS1SW Instant Water Heater
Item Q&A
  • Question : Inquiry related delivery from bea****Jan 15, 2020

    Hi Seller
    If I order today how soon can I colltthe item at your Holland branch? Can the collection be possible within this week?'

    Answer : [Re] Inquiry related delivery from bea****

    Hi

    Thanks for inquiring!!!

    Yes,if you place order today you can collect the item on this weekends.

    Thank You

  • Question : Inquiry for the item from sta****Oct 22, 2019

    Do you do installation for new flat?

    Answer : [Re] Inquiry for the item from sta****

    Hi

    Thanks for inquiring!!!

    Yes,we can arrange our contractor to do the installation.

    And the charges will be $80 ,and additional $30 for wiring.

    Thank You

  • Question : Inquiry for the item from dou****Sep 24, 2019

    Does this water heater has jet function similar to Panasonic water heater(DH-3HT1S).

    Answer : [Re] Inquiry for the item from dou****

    Hi

    Thanks for inquiring!!!

    You may look at above attched picture. This model comes with 3 way shower selector.

    Thank You

  • Question : Inquiry for the item from tan****Jul 05, 2019

    What is the warranty period?

    Answer : [Re] Inquiry for the item from tan****

    Hi

    Thanks inquiring!!!

    It comes with 1-Year Local warranty covered by Panasonic.

    Thank You

Bosch  SMS50E82EU Series | 4 ActiveWater 60 cm Dishwasher Freestanding - Singapore Warranty
Bosch SMS50E82EU Series | 4 ActiveWater 60 cm Dishwasher Freestanding - Singapore Warranty
Item Q&A
  • Question : Inquiry for the item from 233****Jan 15, 2020

    Warranty: Does it comes with the 2 year warranty from BOSCH.

    Answer : [Re] Inquiry for the item from 233****

    Hi

    Thanks for inquiring!!!

    Yes,this item comes with 2years lcoal warranty provided by Bosch.

    Thank You

  • Question : 关于商品jac****会员的咨询。Aug 23, 2018

    How long is the warranty period? Others sellers stated warranty period is 2 years by Bosch,.But information given by your last post is only 1 year???

    Also can I buy extended warranty for this dishwasher?

    Answer : [Re] 关于商品jac****会员的咨询。

    Hi,

    The warranty coverage is 2 years by Bosch. You can buy the extended warranty from our shop after you have made and purchase and receive the item.

    Thank you

  • Question : Warranty and installation detailsFeb 15, 2018

    How many warranty , Weather the installation is free ? ,

    Answer : [Re] Warranty and installation details

    Hi

    Thanks for inquiring!

    It comes with 1 year warranty, only simple installation.

    Thank you.

  • Question : Inquiry from wwo****Feb 05, 2018

    Hi possible to arrange for later delivery in March? My new house is not ready yet.

    Answer : [Re] Inquiry from wwo****

    Hi

    Thanks for inquiring!

    Yes can arrange for the laterb delivery.

    Thank you.

Fitbit Versa 2 Health and Fitness Watch
Fitbit Versa 2 Health and Fitness Watch
Item Q&A
  • Question : Inquiry for the item from mis****Jan 15, 2020

    Hi i can't seem apply the shop coupon.. How can I do that?

    Answer : [Re] Inquiry for the item from mis****

    Hi

    Apologies for the inconvenience caused.

    As there's some problem with Qoo10 system yesterday,you may try again today.

    Thank You

  • Question : Inquiry for the item from nir****Jan 04, 2020

    Hi, I've checked the link that you posted to another enquiry on warranty registration but it doesn't say anything about registering online. If there is a problem with the Fitbit, where do I go for the warranty claim? Also, can I confirm that the both Versa 2 models come with Fitbit Pay and not just the SE?

    Answer : [Re] Inquiry for the item from nir****

    Hi

    Could you provide us your order no?

    Thank You

    Question : [Re] Inquiry for the item from nir****

    I was trying to decide between basic or SE version of Versa 2 and to ensure warranty claims would be simple and convenient in case something goes wrong (personal experience using other Fitbit models). But your response is so slow, already bought it somewhere else.... Also, FYI there is no online registration required for Fitbit (Fitbit customer support confirmed this).

    Answer : [Re] Inquiry for the item from nir****

    Thank You

  • Question : Inquiry for the item from slo****Dec 15, 2019

    Hello I just bought the fitbit versa from you, how to do online warranty registration?

    Answer : [Re] Inquiry for the item from slo****

    Hi

    Please got to Fitbit local website to register warranty.

    Thank you!

  • Question : Inquiry for the item from ang****Dec 15, 2019

  • Question : Inquiry for the item from Jan****Dec 04, 2019

    How do i register the warranty online? Please provide the website link. Thank you.

    Answer : [Re] Inquiry for the item from Jan****

    Hi

    You will need to register the warranty on this website:

    https://accounts.fitbit.com/login?targetUrl=https%3A%2F%2Fwww.fitbit.com%2Flogin%2Ftransferpage%3Fredirect%3Dhttps%25253A%25252F%25252Fcommunity.fitbit.com%25252Ft5%25252FArchive-2015-and-earlier%25252Fhow-do-i-register-product-for-warranty%25252Ftd-p%25252F83629&lcl=en_SG

    Thank You

+View all Notice, FAQ, Q&A >>
Brandt BWD58H2DA Front Load Tumble Dryer (8kg)
Brandt BWD58H2DA Front Load Tumble Dryer (8kg)
Item Q&A
  • Question : Inquiry for the item from yue****Jan 13, 2020

    Is this the heat pump model? And can I get extended warrenty?

    Answer : [Re] Inquiry for the item from yue****

    Hi

    Thanks for inquiring!!!

    Yes,this is a heat pump model.

    For extended warranty you may purchase direct with Brandt or you may purchase from our outlet.

    Thank You

    Question : [Re] Inquiry for the item from yue****

    Why cannot use Q10 coupon or shop coupon?

    Answer : [Re] Inquiry for the item from yue****

    Hi

    You may try again as we had tried to use the coupon from our side it can still be use.

    Thank You

  • Question : Inquiry for the item from 236****Apr 05, 2019

    Where is this made in? How many years warranty? Thanks.

    Answer : [Re] Inquiry for the item from 236****

    Hi

    Thanks for inquiring!!!

    Electrolux is from Sweden.

    This item comes with 2years local warranty provided by Electrolux.

    Thank You

    Question : [Re] Inquiry for the item from 236****

    Sorry, my query is on Brandt tumble dryer. How many years warranty and place of manufacture. Thank you.

    Answer : [Re] Inquiry for the item from 236****

    Hi

    Apologies for the mistake.

    Brandt is from France.

    This item comes with 2years local warranty.

    Thank You

    Question : [Re] Inquiry for the item from 236****

    Thank you.

    Answer : [Re] Inquiry for the item from 236****

    Welcome

LG FV1285S4W Front Load Washer (8.5kg) - 4Ticks
LG FV1285S4W Front Load Washer (8.5kg) - 4Ticks
Item Q&A
  • Question : Inquiry for the item from 211****Jan 14, 2020

    Hi, how long is the warranty?

    Answer : [Re] Inquiry for the item from 211****

    Hi

    Thanks for inquiring!!!

    This item comes with 2years local warranty provided by LG.

    Thank You

Brandt VH1772J Built-in Dishwasher
Brandt VH1772J Built-in Dishwasher
Item Q&A
  • Question : Inquiry for the item from dnz****Jan 14, 2020

    How long is the warranty?
    What does simple installation mean?
    Do you have a contact number for me to clarify some points before purchasing?

    Answer : [Re] Inquiry for the item from dnz****

    Hi

    Thanks for inquiring!!

    This item comes with 2years local warranty.

    Simple installation included help to connect the dishwasher to the pipe and show the item is working.

    You may call 6386-4760 if u have any inquiries.

    Thank You

Dyson Supersonic HD03 Hair Dryer
Dyson Supersonic HD03 Hair Dryer
Item Q&A
  • Question : Inquiry for the item from ben****Jan 13, 2020

    Hi seller, is there stock available? Also, the warranty is registered online with Dyson? Thanks

    Answer : [Re] Inquiry for the item from ben****

    Hi

    Thanks for inquiring!!!

    Yes,we have stock for this item.

    Yes,it comes with 2years local warranty provided by Dyson.

    Thank You

  • Question : Inquiry related delivery from kri****Dec 27, 2019

    Hi, will my item be shipped out by today as promised? Is a birthday present. Hope you could help by shipping it today soon. Thank you very much.

    Answer : [Re] Inquiry related delivery from kri****

    Hi

    Yes, we will dispatch the item today

    Thank you!

  • Question : Inquiry for the item from evo****Dec 25, 2019

  • Question : Inquiry related delivery from kri****Dec 24, 2019

    Hi, please kindly respond to customers’ queries. There is totally no updates on the delivery at all. Totally no response. If there is no stock, just let your customers know about it. Thanks!

    Answer : [Re] Inquiry related delivery from kri****

    Hi

    Apologies as Dyson has a delayed shipment, we will only receive the stocks earliest by Friday. We will dispatch the item once we have received the stocks.

    Sorry for any inconvenience caused.

    Thank you!

  • Question : Inquiry related delivery from adr****Dec 23, 2019

    When will the item be in stock again?

    It should have been highlighted to us that there was no stock from the beginning. There were quite a number of alternative 12/12 sales.

    It’s also quite unethical to not provide a proper update.

    Answer : [Re] Inquiry related delivery from adr****

    Hi

    Apologies as Dyson has a delayed shipment, we will only receive the stocks earliest by Friday. We will dispatch the item once we have received the stocks.

    Sorry for any inconvenience caused.

    Thank you!

+View all Notice, FAQ, Q&A >>
Electrolux ZSP4303AF Bagless Silence Performer Vacuum Cleaner‎ (1600W) -  Singapore Warranty
Electrolux ZSP4303AF Bagless Silence Performer Vacuum Cleaner‎ (1600W) - Singapore Warranty
Item Q&A
  • Question : Inquiry for the item from shi****Jan 13, 2020

    How Long is the warranty? Do I have to purchase the additional from ntuc income?

    Answer : [Re] Inquiry for the item from shi****

    Hi

    Thanks for inquiring!!!

    This item comes with 1year local warranty provided by Electrolux.

    Thank You

  • Question : Inquiry for the item from 240****Oct 24, 2019

    Hi how many years warranty for this? Thanks

    Answer : [Re] Inquiry for the item from 240****

    Hi

    Thanks for inquiring!!

    This item comes with 1year local warranty.

    Thank You

  • Question : [About Item] Related InquiriesJan 08, 2017

    Is there ready stock

    Answer : [Re] [About Item] Related Inquiries

    Hi,
    Thank you for the query.
    Order processing time is two to seven working days excluding weekend from the order date and we will process your order on priority basis if you book your order today.
    Thanks!!

Garmin Forerunner 245 Music GPS Running Smartwatch with Music
Garmin Forerunner 245 Music GPS Running Smartwatch with Music
Item Q&A
  • Question : Inquiry for the item from hab****Jan 13, 2020

    Hi why unable to use the garmin 10% coupon? Very misleading.

    Answer : [Re] Inquiry for the item from hab****

    Hi

    Apologies for the inconvenience.

    As there's some problem with the system.

    You may try again today to use the coupon.

    Thank You

  • Question : Inquiry related delivery from zij****Sep 30, 2019

  • Question : Inquiry for the item from jer****Aug 13, 2019

  • Question : Inquiry for the item from leo****Jun 29, 2019

    hi...can i know how to solve my garmin 245 heart rate not working?i try few day already!thanks!

    Answer : [Re] Inquiry for the item from leo****

    Hi

    You may call Garminn,they will help you to solve the problem.

    6337 0177

    Thank You

    Question : [Re] Inquiry for the item from leo****

    is not 1 to 1 exchange within 7 day??

    Answer : [Re] Inquiry for the item from leo****

    Hi

    As Garmin they only allow 1 to 1 exchange from Garmin.

    Thank You

  • Question : Inquiry for the item from tsd****Jun 29, 2019

    Hello seller, Garmin FR 245 music, does this come with manufacturer (garmin) warranty or seller warranty? The warranty is 1yr or 2yr?

    Answer : [Re] Inquiry for the item from tsd****

    Hi

    Thanks for inquiring!!!

    This item comes with 1year local arranty provided by Garmin.

    Thank You

+View all Notice, FAQ, Q&A >>